2023 HYUNDAI PALISADE Seat Belts Problems

In compliance with the safety recall issued for my vehicle regarding the defective seat belts, I brought my vehicle in to Vision Hyundai, Canandaigua, NY for the recall work to be completed. Upon the service department's investigation of the seat belt components, they discovered further issues with it, beyond what was initially identified under the recall. Service department advises that it will take minimum of 1 month to obtain parts and make repairs. Service department issued a compact SUV which is not capable of safely installing my child car seat, or carrying the number of passengers which my affected vehicle does, putting a strain on our family's routine needs. Additionally, the affected vehicle was brought into the shop to address a powertrain issue where the vehicle loses all power and will not accelerate over 20mph, posing a serious safety concern. Hyundai has not provided any update on this or how it will be handled.

The seatbelt not only doesn’t buckle on multiple attempts, it has become unbuckled while driving, after knowingly securing it. The dealership says there is a fix but it is back ordered, I have been driving an unsafe vehicle for 2 months and Hyundai has done nothing to ensure my safety.

I am filing a formal safety complaint regarding an open safety recall involving the rear seatbelts in my 2023 Hyundai Palisade. One of the rear seatbelts will not latch at all, despite following all manufacturer-recommended troubleshooting steps. This defect directly impacts child passenger safety. I have two young children who use forward-facing car seats that require a functional vehicle seatbelt. Because the seatbelt does not latch, I am unable to safely install a forward-facing car seat in this position. Hyundai has issued a recall but states that no remedy or repair will be available until January, leaving my family without a safe seating position for my child for several months. The dealership has provided no interim solution, loaner vehicle, or alternative safety accommodation. The dealership informed us yesterday that they don't anticipate getting the part until February or March. We are facing long-distance holiday travel, and I am deeply concerned about the risk of injury in the event of a crash due to a known, unrepaired safety defect. I am requesting NHTSA review this matter and assist in ensuring an appropriate interim remedy or manufacturer-provided solution while the recall repair is pending.

Subject: Urgent Formal Complaint – Vehicle Withheld, Recall Delays, Inadequate Rental, and Financial Damages Good morning, VIN number [XXX] Hyundai Palisade 2023 I am writing to file a formal complaint regarding the handling of my Hyundai Palisade, which has now been at the dealership for 15 days without a clear timeline for return. My vehicle’s battery is damaged and is covered under warranty. However, when I brought it in, I was informed that the battery could not be replaced until the recalls on my vehicle were repaired. Despite this requirement, the dealership does not have the parts necessary to complete the recall repairs, and I have been left without my vehicle indefinitely because the parts are on backorder. During this time, I have been deprived of the full use and convenience of my vehicle, which directly impacts my daily responsibilities and family activities. The dealership provided me with a Tucson rental, for which I was charged $135, yet this vehicle is not comparable to my 7-passenger AWD Palisade. As a result: My visiting family cannot all fit in the Tucson, forcing me to pay for additional transportation (Ubers). My Palisade has a hitch, and I have been unable to use my boat for more than 15 days. I am unable to prepare for an upcoming Christmas trip that my children and I have been planning all year—one of the key reasons I purchased an AWD SUV for safety and winter travel. The dealership refuses to release my vehicle, stating “safety reasons.” However, I have been driving my children in this same vehicle for more than two years without being informed that it was unsafe. This sudden refusal raises serious concerns. If the vehicle was unsafe, why wasn’t I notified earlier? And who is responsible for the consequences now? Meanwhile, today I must make a monthly car payment for a vehicle I do not currently have. What exactly am I paying for? This situation is directly caused by Hyundai’s parts shortage and recall process, not by any fault INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATIO

The contact owns a 2023 Hyundai Palisade. The contact stated that while driving at an undisclosed speed, the second-row passenger’s side seat belt inadvertently unlatched while the contact’s daughter was in the seat. No warning light was illuminated. The contact later received notification of NHTSA Campaign Number: 25V607000 (Seat Belts); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the failure but confirmed that parts were not yet available. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 29,000.

Mileage: 29,000

The contact owns a 2023 Hyundai Palisade. The contact stated that while the vehicle was parked, the driver’s seat belt and the driver’s side second-row seat belt became inoperable. The contact stated that the driver’s seat belt failed to latch properly, and the second-row driver’s side seat belt intermittently failed to latch. The contact received notification of NHTSA Campaign Number: 25V607000 (Seat Belts). The dealer was contacted and confirmed that parts were not yet available for the recall repair. The vehicle was not repaired. The manufacturer was made aware of the failure, and a case was opened. The manufacturer escalated the issue for repair at the dealer; however, the vehicle was still not yet repaired. The approximate failure mileage was 37,000.

Mileage: 37,000

The second row seat belts will randomly unbuckle themselves while the car is in motion. As parents this is extremely concerning to us and we are worried about the safety of our children in the event of an accident.

The front passenger seatbelt will randomly release after being securely latched. Has happened at least 20 times. Happens when driving smooth, happens if I slam the brakes. Extremely dangerous and I took to the Hyundai garage and they wouldn’t do anything to fix it.

Second row seat belts become unlatched randomly while driving. They have been confirmed "clicked in" and tug tested each time. During driving, the seat belt unlatched indicator comes on and we have to pull over and re- latch the belt. Service technicians have been unable to reproduce the problem, likely as they cannot have 3-7 people ride in the car for hours to verify.

My seatbelt (driver) repeatedly and randomly opens. This has occurred on multiple occasions and with different drivers, and occurs even when the seatbelt is entirely buckled/clicked in.

The seatbelts will come unlatched after they have been buckled without notice. It happens to the drivers seatbelt as well as the passenger seatbelt and the seatbelts in the second row. It has been happening for over a year and has happened several times.

Front driver and passenger as well as second row driver and passenger seat belts have spontaneously unbuckled while we are driving- several times. No one was injured but it puts myself and my family at a huge safety risk. We have almost stopped driving it because we fear the belts will not hold up should an accident of some sort happen. There were no warnings before it happened any time. The second row seatbelt warning light did come on after seat belts unbuckled. This has been going on since November 2024.

The buckle on the seatbelts in both the passenger side and behind the passenger side in the 2nd row doesn't latch. Sometimes it takes 4/5 times to click the seatbelt in before it latches. It also will randomly unlatch. VERY unsafe to be always using seatbelts, only to have them not be trusted due to un latching. It happens multiple times a week, and has been going on since Summer 2024.

The front seat belt has unbuckled on it’s own at multiple occasions, the system does alert of the unbuckling but it is a safety hazard if we get into a car accident. It happens randomly without any warning. We did not get it inspected yet

Second row seat belts come unlatched while driving. This has happened multiple times. 2 times this week, once for each seat.

The driver seatbelt and the middle drivers side seatbelt will unlatch randomly while we are driving down the road.

The seat belt for the second-row passenger seat on the driver side frequently comes unbuckled. This sometimes happens within minutes of buckling it and sometimes over 20 minutes later. My daughter is in a booster seat, and this happens regardless of whether I buckle her in or she buckles herself in. Even when I buckle her in and then pull hard on the belt to check that it is fully buckled, the seat belt still sometimes comes unlatched. The driver seat belt has also come unlatched several times when I am driving, also within minutes or long after I have buckled myself in. Yes, this is available for inspection upon request. My safety and my children's safety is obviously at risk if we cannot trust our seat belts to remain latched. The problem has not yet been inspected, reproduced, or confirmed by any third parties. There are no warning signals prior the belts unbuckling; the "seat belt unbuckled" alarm in the car begins to sound once the belts unbuckle themselves.

Seat belts come unbuckled randomly Has happened multiple times over the past 2 years with drivers seat and second row driver side seat. Switched second row car seat to LATCH install due to safety concern

Rear passenger seat belt has repeatedly unlatched itself while car is in motion. Occurs without anyone pushing the release button. Has happened multiple times.

While driving to work, the seatbelt suddenly unlatched midway through the drive without any pressing of the release button, and nothing close to it that could have pressed on it. This happened while moving (not stopped at a light). The cars seatbelt warning system started beeping to alert that the driver was not buckled.

Drivers seatbelt is coming unlatched while I’m driving (maybe 5-10 minutes into the drive).

Passenger seatbelt has come unlatched several times while driving.

The contact owns a 2023 Hyundai Palisade. The contact stated that the front passenger’s side seat belt unintendedly unlatched with an occupant seated in the seat. The contact stated that the alarm sounded as if the seat belt was not being used while the seat was occupied. The vehicle was not taken to the dealer to be diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was 44,000.

Mileage: 44,000

Rear passenger seat belt has unbuckled / unlatched itself multiple times during driving. Unbuckles with passenger in seat.

Drivers side seatbelt will sporadically, unlatch on its own. No particular conditions seeming involved. Just buckled one moment, and then unbuckled on its own the next.

The driver seat belt only locks sometimes. It also will unlock while driving. This is a safety issue if I'm in an accident I can be thrown from the vehicle. I contacted the dealership and they advised no recall has been attached to my VIN but it is under warranty still so they can fix. When the seat belt unlocks the seat belt light is triggered and the alarm goes off

This has actually happened a few times. That stated, I KNOW I ALWAYS wear my seatbelt because my aunt was killed when she was a teenager (in the late 60's) when she was thrown through the windshield because she wasn't wearing one...so it was DRILLED into us. That stated, most recently last Thursday 8/8, I got in my car, buckled up, backed down my driveway and was 1 house away when my seatbelt came undone. It just like slipped out of the holder. Thankfully, I am in a subdivision so there is no traffic and speeds are slow. This has happened at higher speeds on main roads. It is really concerning that this happens. I don't know when it will happen or what triggers it. It has happened maybe 5 times.

The front passenger seat belt will not retract. This leave the seat belt useless and is a danger to any passenger. I contacted Hyundai to get an appointment weeks ago and tired to follow up this week and still no one has contacted me. This is unacceptable.

HI, OUR 2023 HYUNDAI PALISADE 3RD ROW middle SEAT BELT pops open while driving. I have read online this is a very popular issue. Happy Hyundai Oak Lawn Dealer said its 550.00 dollars to fix it and not covered under warrantly. Is there anything that can be done.

Seat belt buckle of second row bucket seat on driver’s side is malfunctioning. Buckle clips in as expected, and then disengages on its own without user touching it. Seat belt unclicked with a passenger sitting in it, when driver applied brakes coming to a stop. There are no warning lights or error codes. The safety of anyone sitting in that seat is entirely compromised and we cannot use this seat until the buckle is replaced. We consider this a total failure of the safety device and needs to be investigated within other vehicles immediately. We are getting the belt buckle replaced at local Hyundai dealership.

Unable to pull the seat belt in the middle seat, and no seat belt at all pn thired row.

The seat belt for the driver seat spontaneously unbuckles while the car is in motion. After fastening the buckle, the buckle disengages while driving, with no warning or provocation. This has happened 3 times on the driver seat and once on the 2nd row captain chair. The dealership has offered to inspect and replace all the buckles. The car has 10k miles and is 8 months old.

The contact owns a 2023 Hyundai Palisade. The contact stated that while occupying the front passenger's seat and buckling the seat belt, the seat unbuckled independently. The contact stated that the failure had been recurring. The dealer and the manufacturer were not notified of the failure. The vehicle was not diagnosed or repaired. The failure mileage was unknown