This Problem Across All Years
First the vehicle randomly lost all power and engine function, so was taken to the Hyundai service center. It was a safety issue as we had to coast to the margin in heavy traffic. Hyundai attempted a fix and returned it to us. It developed issues before we even got home. Now it is has been 6 months in the service center with continuously new issues. Every time they assure us it is fixed and we try to take it home, it develops another failure and the check engine light returns. The technicians have told us they have no explanation for the multiple failures and are not confident they can permanently fix the vehicle. The failures are unrelated and are with the manifold, gasket, CVVD,, oxygen sensor, and battery. A bolt also sheared off in this time frame and had to be drilled out. In the last failure, the car began smoking heavily and dripping oil. We've requested a replacement. Hyundai said they will not replace the vehicle (nor buy back) and it is acceptable that multiple systems and parts fail within 3 years.
First the vehicle randomly lost all power and engine function, so was taken to the Hyundai service center. It was a safety issue as we had to coast to the margin in heavy traffic. Hyundai attempted a fix and returned it to us. It developed issues before we even got home. Now it is has been 6 months in the service center with continuously new issues. Every time they assure us it is fixed and we try to take it home, it develops another failure and the check engine light returns. The technicians have told us they have no explanation for the multiple failures and are not confident they can permanently fix the vehicle. The failures are unrelated and are with the manifold, gasket, CVVD,, oxygen sensor, and battery. A bolt also sheared off in this time frame and had to be drilled out. In the last failure, the car began smoking heavily and dripping oil. We've requested a replacement. Hyundai said they will not replace the vehicle (nor buy back) and it is acceptable that multiple systems and parts fail within 3 years.
Driving along, merging onto Interstate, various warnings such as check lane keeping assist, and warnings to stop vehicle and check brake systems. Driving approximately 50mph, the warning started to flash and speedometer dropped to zero then went back to full speed. Automatic braking was attempting to slow the car. Attached photo shows an indicated speed of 0mph, however was travelling approximately 50mph at this time. I also have video of the errors occurring, but there is not a way to upload video.
Driving along, merging onto Interstate, various warnings such as check lane keeping assist, and warnings to stop vehicle and check brake systems. Driving approximately 50mph, the warning started to flash and speedometer dropped to zero then went back to full speed. Automatic braking was attempting to slow the car. Attached photo shows an indicated speed of 0mph, however was travelling approximately 50mph at this time. I also have video of the errors occurring, but there is not a way to upload video.
I was idling for 15 minutes and then drove for 10 minutes at which time the Check Hybrid System Stop Safely alert showed on my dashboard with the red light. I was on a bridge and could not stop in the middle, this was very terrifying and dangerous as I was loosing acceleration and speed and it felt like the car was about to totally turn off, i was losing control, I was pressing on the brake and i felt it was not braking at which I point luckily I was at the end of the bridge and pulled aside, and turned it off. I waited 15 minutes before turning it back on and drove it back home. As I was driving it I can see the battery level rising. I plugged the charger that night to charge it and it started charging but then suddenly stopped and would not charge. Since then I tried charging it again and it charges for an hour and stops. I took it the dealer at the earliest appointment I can get and they ran diagnostics and no code came up. They said that it had to do with the coolant and they put in a new coolant and that should hopefully solve the charging issue. I tried again to charge it at home and again it charged for an hour and then it stopped and will not charge again. I am scared to drive it far now and especially on brides.
I was idling for 15 minutes and then drove for 10 minutes at which time the Check Hybrid System Stop Safely alert showed on my dashboard with the red light. I was on a bridge and could not stop in the middle, this was very terrifying and dangerous as I was loosing acceleration and speed and it felt like the car was about to totally turn off, i was losing control, I was pressing on the brake and i felt it was not braking at which I point luckily I was at the end of the bridge and pulled aside, and turned it off. I waited 15 minutes before turning it back on and drove it back home. As I was driving it I can see the battery level rising. I plugged the charger that night to charge it and it started charging but then suddenly stopped and would not charge. Since then I tried charging it again and it charges for an hour and stops. I took it the dealer at the earliest appointment I can get and they ran diagnostics and no code came up. They said that it had to do with the coolant and they put in a new coolant and that should hopefully solve the charging issue. I tried again to charge it at home and again it charged for an hour and then it stopped and will not charge again. I am scared to drive it far now and especially on brides.
My car has been in the shop 4 times for my blinkers not working. It has been there for almost a month in total. Most recently the dealership gave it back saying they cannot replicate the problem so they cannot fix it. However, everyone I drive my car the blinkers says its not working so I don't know how it cannot be replicated. I sent photos of the light indicating it was broken. When I reached out to hyundai they are refusing to call me back or address this issue. My case manager closed it stating the dealership said there was nothing wrong. It feels unsafe that my blinkers only work 50% of the time and hyundai is refusing to address it. It was in the shop for weeks so obviously something was going on.
My car has been in the shop 4 times for my blinkers not working. It has been there for almost a month in total. Most recently the dealership gave it back saying they cannot replicate the problem so they cannot fix it. However, everyone I drive my car the blinkers says its not working so I don't know how it cannot be replicated. I sent photos of the light indicating it was broken. When I reached out to hyundai they are refusing to call me back or address this issue. My case manager closed it stating the dealership said there was nothing wrong. It feels unsafe that my blinkers only work 50% of the time and hyundai is refusing to address it. It was in the shop for weeks so obviously something was going on.
Car's power steering has suddenly stopped working twice while I was driving. -- First time occurred on 7/24/2022. I was driving approximately 30 mph at the time. I was able to retain control of car and safely park. When steering stopped working, steering light illuminated red. I also got warnings about lane-keeping assist and blind spot detection features. According to Hyundai customer portal, car recorded the following DTCs (diagnostic trouble codes): -- * C168886 (System: CHASSIS; Sub-System: LKAS) * C240162 (System: CHASSIS; Sub-System: EPS) -- After I turned car off and back on twice, warnings cleared and power steering started working again. -- I had car transported to nearest dealership. -- Dealership's service department investigated and indicated the following: -- SCANNED SYSTEM FOR CODES FOUND HISTORY CODES C240162 MOTOR CIRUIT C16886 MDPS C168881 MDPS SIGNAL C168808 MDPS SIGNAL HISTORY. -- Their corrective action was as follows: -- CHECKED GROUND CONNECTION FOR MDPS. GOOD. FOUND LOOSE CONNECTION AT DRIVER'S LEFT FOOT KICK PANEL LOOSE. CLEARED CODES AND TEST DROVE VEHICLE 3 MILES OPERATING NORMALLY -- However, when I picked up car on 7/29/2022, immediately after exiting dealership's parking lot (while driving at low speed), power steering suddenly stopped working a second time. There were similar warnings (probably about lane-keeping assist and blind spot detection features again), but Hyundai customer portal shows no DTCs this time. -- I returned car to dealership's service department for them to investigate further. -- Sidebar: A coolant line in car's engine compartment was replaced in June 2022 due to rodent damage. When dealership was first looking at this steering issue, I reminded them of that occurrence and requested that they consider possible rodent damage to electrical system as a cause of the steering issue. They did not notice any such damage.
Car's power steering has suddenly stopped working twice while I was driving. -- First time occurred on 7/24/2022. I was driving approximately 30 mph at the time. I was able to retain control of car and safely park. When steering stopped working, steering light illuminated red. I also got warnings about lane-keeping assist and blind spot detection features. According to Hyundai customer portal, car recorded the following DTCs (diagnostic trouble codes): -- * C168886 (System: CHASSIS; Sub-System: LKAS) * C240162 (System: CHASSIS; Sub-System: EPS) -- After I turned car off and back on twice, warnings cleared and power steering started working again. -- I had car transported to nearest dealership. -- Dealership's service department investigated and indicated the following: -- SCANNED SYSTEM FOR CODES FOUND HISTORY CODES C240162 MOTOR CIRUIT C16886 MDPS C168881 MDPS SIGNAL C168808 MDPS SIGNAL HISTORY. -- Their corrective action was as follows: -- CHECKED GROUND CONNECTION FOR MDPS. GOOD. FOUND LOOSE CONNECTION AT DRIVER'S LEFT FOOT KICK PANEL LOOSE. CLEARED CODES AND TEST DROVE VEHICLE 3 MILES OPERATING NORMALLY -- However, when I picked up car on 7/29/2022, immediately after exiting dealership's parking lot (while driving at low speed), power steering suddenly stopped working a second time. There were similar warnings (probably about lane-keeping assist and blind spot detection features again), but Hyundai customer portal shows no DTCs this time. -- I returned car to dealership's service department for them to investigate further. -- Sidebar: A coolant line in car's engine compartment was replaced in June 2022 due to rodent damage. When dealership was first looking at this steering issue, I reminded them of that occurrence and requested that they consider possible rodent damage to electrical system as a cause of the steering issue. They did not notice any such damage.
Upon starting the vehicle, the gear shift went into Drive mode but did not engage the engine or electric motor when depressing the accelerator. Then it would not allow me to change gear to Park, Neutral or Reverse. It would also not allow me to turn off the car, the electric motor was still running but not moving the vehicle.
Upon starting the vehicle, the gear shift went into Drive mode but did not engage the engine or electric motor when depressing the accelerator. Then it would not allow me to change gear to Park, Neutral or Reverse. It would also not allow me to turn off the car, the electric motor was still running but not moving the vehicle.
Hello I purchased a new 2022 Santa Fe plugin affected by the recall on Jan 11, 2022 and the dealership calls me on 1/15 saying I need to give them the vehicle back and there is NO timeframe available for when the fix will happen. Should the Hyundai dealership NOT sell me a vehicle with a dangerous open recall on Jan 11 when the campaign is opened up on 12/27/2021? What are my rights as a consumer with a 4-day old vehicle they now want back for an indeterminate time?
Hello I purchased a new 2022 Santa Fe plugin affected by the recall on Jan 11, 2022 and the dealership calls me on 1/15 saying I need to give them the vehicle back and there is NO timeframe available for when the fix will happen. Should the Hyundai dealership NOT sell me a vehicle with a dangerous open recall on Jan 11 when the campaign is opened up on 12/27/2021? What are my rights as a consumer with a 4-day old vehicle they now want back for an indeterminate time?