2002 HYUNDAI SANTA FE Suspension Problems

I WAS RIDING DOWN THE ROAD AND FELT THE CAR FEEL AS IF IT WAS FLOATING. THE NEXT THING I KNOW THE CAR FEELS LIKE THE TIRE CAME OFF AND IT HAD. RUSTED COMPLETELY OFF. I HAD TWO CHILDREN IN THE CAR AND CAME VERY CLOSE TO BEING HIT IN THE REAR BECAUSE I LOST CONTROL OF THE VEHICLE. IT SEEMS AS IF IT IS THE CONTROL ARM BAR. THIS INCIDENT HAPPENED ON GALL BLVD. ZEPHYRHILLS FL.

Mileage: 190,000

TL* THE CONTACT CALLED ON BEHALF OF A CLIENT WHO OWNS A 2002 HYUNDAI SANTA FE. THE CONTACT STATED THAT WHILE HIS CLIENT WAS DRIVING AT 55 MPH, SHE EXPERIENCED WHAT SHE THOUGHT WAS A FLAT TIRE ON THE REAR OF THE VEHICLE. AS THE CLIENT BEGAN TO PULL OVER, THE ENTIRE PASSENGER'S SIDE REAR CONTROL ARM COLLAPSED WITHOUT WARNING. DUE TO THE FAILURE, THE CONTACT'S CLIENT HAD THE VEHICLE TOWED TO HIS INDEPENDENT MECHANIC SHOP WHERE HE DISCOVERED THAT THE ENTIRE LOWER REAR CONTROL WAS CORRODED AND HAD DETACHED FROM THE VEHICLE. THE CONTACT LINKED THE FAILURE TO NHTSA CAMPAIGN NUMBER: 09V123000 (SUSPENSION) HOWEVER, UPON SPEAKING WITH TWIN CITY HYUNDAI (3024 ALCOA HWY, ALCOA, TN 37701) THE CONTACT WAS INFORMED THAT THE VIN WAS NOT INCLUDED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 160,000.*DT*JB

Mileage: 160,000

MY 2002 HYUNDAI SANTA FE IS SHARPLY JERKING TO THE RIGHT ITS ALMOST IMPOSSIBLE TO STOP IT SOUNDS AS IF THE CAR IF GOING TO FALL INTO PEICES IM A DISABLED MOM WITH ONE ONE THE WAY I CAN'T DRIVE FOR FEAR IM GOING TO LOSE THE WHEEL AND CRASH

Mileage: 1,900,000

TL* THE CONTACT OWNS A 2002 HYUNDAI SANTA FE. THE CONTACT STATED THAT UPON INSPECTION OF HIS REAR BRAKES, HE NOTICED EXCESSIVE CORROSION ON THE REAR TRAILING ARMS LOCATED BY THE COIL SPRINGS. UPON INVESTIGATION, THE CONTACT DISCOVERED NHTSA CAMPAIGN NUMBER: 09V123000 (SUSPENSION) WHICH HE LINKED TO THE FAILURE. THE VEHICLE WAS NOT TAKEN TO A DEALER OR INDEPENDENT MECHANIC TO BE DIAGNOSED NOR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND INFORMED THE CONTACT THAT THERE WERE NO RECALLS ON THE VEHICLE. THE FAILURE MILEAGE WAS APPROXIMATELY 150,000.

Mileage: 150,000

THIS SANTA FE HAS A REAR RIGHT TRAILING ARM THAT HAS COMPLETELY RUSTED AND HAS ALSO DISINTEGRATED THE WHEEL BEARING ASSEMBLY, WHEEL HUB, EMERGENCY BRAKE CABLE AND SPRING. I CHECKED THE WEBSITE FOR A RECALL ON THIS VEHICLE, THERE IS A RECALL FOR THE REAR TRAILING ARMS, BUT THIS VIN NUMBER WAS NOT PART OF THE RECALL. THIS VEHICLE HAS BEEN REGISTERED IN THE NORTHEAST "SALT BELT" AND SHOULD HAVE BEEN INCLUDED IN THE RECALL. BECAUSE OF THIS OVERSIGHT BY NOT INCLUDING THIS VIN ON THE RECALL IT HAS CAUSED MASSIVE CORROSION ON ALL ATTACHED PARTS. THE RIGHT REAR SIDE HAS BEEN MORE AFFECTED THAN THE REAR LEFT SIDE. I WOULD GREATLY APPRECIATE ANY ASSISTANCE YOU COULD PROVIDE ME IN PROVIDING A REMEDY FOR THIS SITUATION

FRAME RUSTED THROUGH ON AT LEAST LEFT SIDE WHERE THE CONTROL ARM IS BOLTED.. PREVIOUSLY REAR TRAILING ARM RUSTED THROUGH.

WHEN ACCELERATING BETWEEN 30-50 MPH, THE STEERING WHEEL PULLS VIOLENTLY TO THE RIGHT. WHEN THE ACCELERATOR IS RELEASED, THE TENSION ON THE WHEEL GOES AWAY. THE FRONT TIRES WEAR FASTER THEN UNSEAL.

Mileage: 168,000

BOTH LOWER CONTROL ARMS ARE RUSTING OUT DUE TO SALT ROADWAYS

Mileage: 200,000

TL* THE CONTACT OWNS A 2002 HYUNDAI SANTA FE. THE CONTACT STATED THAT THE STEERING WHEEL WAS DIFFICULT TO TURN AND THERE WAS AN ABNORMAL ODOR OF FUEL INSIDE THE VEHICLE. IN ADDITION, THE CONTACT HAD TO ADD AIR TO THE FOUR TIRES AND THE CHECK ENGINE INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO STATED THAT THE SUSPENSION AND AXLE NEEDED TO BE REPAIRED. THE LOCAL DEALER WAS NOT CONTACTED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS 160,000. THE VIN WAS UNKNOWN.

Mileage: 160,000

TL* THE CONTACT OWNS A 2002 HYUNDAI SANTA FE. WHILE DRIVING 55 MPH, THE CONTACT FELT THAT THE REAR OF THE VEHICLE WAS OUT OF ALIGNMENT. THE CONTACT COASTED THE VEHICLE OVER TO THE SIDE OF THE ROAD AND NOTICED THAT THE REAR PASSENGER WHEEL WAS BENT. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE REAR TRAILING ARMS WERE CORRODED ALL THE WAY THROUGH AND NEEDED TO BE REPLACED. THE VIN WAS INCLUDED IN NHTSA CAMPAIGN NUMBERS: 09V123000 (SUSPENSION) AND 14V435000 (SUSPENSION). THE VEHICLE WAS NOT REPAIRED. THE VEHICLE WAS NOT TAKEN TO A DEALER. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 130,000.

Mileage: 130,000

WHILE DRIVING ON A CITY STREET MY REAR END BEGAN TO SHAKE AND CONTINUE TO TRY TO SWING OUT FROM BEHIND. MY REAR SUSPENSION IS RUSTED THROUGH AND NOW COMPLETELY OUT OF COMMISSION.

Mileage: 189,000

WHILE DRIVING SLOWLY, I HEARD A CLUNK FROM THE REAR, AND HEARD TIRE SCRUBBING NOISE WHILE NOTICING STEERING WHEEL COCKED 90 DEGREES IN ORDER TO KEEP VEHICLE STRAIGHT. RETURNED VEHICLE SLOWLY TO HOUSE DRIVEWAY ABOUT 1/4 MILE AWAY. NOTICED RIGHT REAT TRAILING ARM CRACKED AND DEFORMED. VEHICLE HAD BEEN SERVICED 4 YEARS EARLIER FOR RECALL # 09V123000 (TRAILING ARM CORROSION PROBLEM.) HYUNDAI AND LOCAL DEALER CLAIMED THAT RECALL WAS COMPLETE AND I WOULD HAVE TO PAY FOR THE REPAIR. OBVIOUSLY, THEIR RECALL FIX (DRILLING HOLES IN THE STAMPING TO LET WATER OUT) WAS INSUFFICIENT TO FIX A POTENTIALLY DANGEROUS DEFECT. I HAD JUST SUNK $1800 DOLLARS IN THIS VEHICLE TO FIX OTHER PROBLEMS. AGAIN, HYUNDAI CLAIMED NO RESPONSIBILITY TO FIX. I CALLED NHTSA AND HAVE FILE FCC COMPLAINT #87016133 AT THEIR RECOMMENDATION.

Mileage: 127,000

DRIVING AT 25 MPH, THERE WAS A LOUD NOISE AND VEHICLE STARTED SWAYING VIOLENTLY IN THE REAR. LUCKILY NO OTHER CARS WERE AROUND AND I HADN'T GOTTEN ON THE FREEWAY YET. AFTER TOW, DISCOVERED THE TRAILING ARM CRACKED THE SUSPENSION. THIS WAS SUPPOSEDLY "CORRECTED" DURING PREVIOUS RECALL. OBVIOUSLY NOT. DEALER WON'T LOOK AT IT STATING THEY HAVE NEW OWNERS. 3 PEOPLE WITH 70 YEARS OF REPAIR EXPERIENCE HAVE NEVER SEEN ANYTHING LIKE THIS. VEHICLE IS NOT DRIVABLE, OPENED CASE WITH HYUNDAI, NOT EXPECTING MUCH. VEHICLE ALSO HAD TO HAVE ENGINE CRADLE REPLACED (HYUNDAI DID REPLACE AT NO EXPENSE) HOWEVER THEY SCREWED MORE UP AND IT HAD TO BE RETURNED TO FIX THEIR MISTAKES. VEHICLE WAS "INSPECTED" FRONT TO REAR AND WAS "OK", TWICE. THAT WAS END OF 2015. THIS CORROSION COULD NOT HAPPEN IN THAT SHORT AMOUNT OF TIME. EVERYTHING IS RUSTED TO ALMOST BEYOND RECOGNITION UNDERNEATH.

Mileage: 93,000

TL* THE CONTACT OWNS A 2002 HYUNDAI SANTA FE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 09V123000 (SUSPENSION) AND 14V435000 (SUSPENSION). THE PARTS FOR THE RECALL REPAIRS WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIRS. THE CONTACT STATED THAT THE SUSPENSION WAS ROTTED THROUGH TO THE POINT THAT THE VEHICLE WAS NOT ABLE TO BE DRIVEN. THE APPROXIMATE FAILURE MILEAGE WAS 146,000. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. PARTS DISTRIBUTION DISCONNECT.

Mileage: 146,000

ON 6/17/14 MY CARS FRONT RIGHT WHEEL FELL OFF. I FOUND TWO RECALLS ON THE INTERNET FOR THE FRONT AND REAR SUSPENSION SYSTEM. THE CAR WAS TOWED/REPAIRED FOR 782.00. IN JULY 2014, HYUNDAI MADE AN INSPECTION OF THE WORK. I ASKED FOR REIMBURSEMENT FOR THE RECALL BUT WAS DECLINED AS NOT BEING WITHIN A CAMPAIGN. RECENTLY, THE REAR BRAKES, ROTORS, AND CALIPER WERE REPLACED (FOR THE SECOND TIME). .AFTERWARD, A NOISE I HEARD BECAME LOUDER. ON 8/11/16 THE NOISE WAS DIAGNOSED. IT WAS FOUND THAT NEW SHOCKS WERE NEEDED, AND "REAR PASSENGER LOWER CONTROL ARM IS STARTING TO ROT FROM RUST AND CAUSE NOISE." I WAS TOLD TO HAVE IT REPAIRED BY HYUNDAI. I BOUGHT THE CAR FROM NATIONAL AUTO SALES IN GLASSBORO, NJ. HYUNDAI APPARENTLY DID NOT KNOW I AM THE OWNER OF THE CAR, AND I NEVER RECEIVED ANY RECALL NOTICES FROM HYUNDAI. THE VEHICLE HAS HAD ENGINE AND SENSOR PROBLEMS AND MANY OTHERS. I WANT TO AVOID ANOTHER ACCIDENT. HYUNDAI SHOULD REPAIR RECALL #NHTSA 09V123000 FREE OF CHARGE. THE FRONT SUSPENSION IS NOW CAMPAIGN 124 AS OF 10/16/14, FOUR MONTHS AFTER THE ACCIDENT. I AM SEEKING REIMBURSEMENT FOR THE COST OF 782.00 TO HAVE MY VEHICLE TOWED AND REPAIRED. PLEASE URGE HYUNDAI TO RECOGNIZE A CAMPAIGN FOR THE REAR SUSPENSION FOR MY VEHICLE SO THAT I CAN HAVE THIS ADDITIONAL SITUATION RECTIFIED TO PREVENT AN ACCIDENT FROM TAKING PLACE AGAIN.I BELIEVE THAT ALMOST ALL OF THE REPAIRS TO THE HYUNDAI I OWN HAVE BEEN RECALLED AND I SHOULD NOT HAVE HAD TO PAY. I UNDERSTAND THAT IT WAS FOUND THAT CARS MANUFACTURED IN ALABAMA WERE ALL PART OF MANY RECALLS AND OBVIOUSLY OTHER PLANTS VEHICLES ARE TOO. THE EXPENSES SHOULD NOT HAVE BEEN MY RESPONSIBILITY. THE REPAIRS COST ROUGHLY 5600.00 SINCE NOVEMBER 2011 WHEN I BOUGHT THE CAR.FOR 5000.00. THE AIR CONDITIONER AS WELL NEVER WORKED. THAT REPAIR WOULD COST ANOTHER 400.00.

Mileage: 153,778

REAR TRAILING ARM CRACKED WHILE DRIVING, LOST CONTROL OF THE CAR MULTIPLE TIMES. TAKEN TO INDEPENDENT REPAIR SHOP FOR DIAGNOSES. CONTACTED HYUNDAI WHO WANTS VEHICLE TAKEN TO THEIR DEALER, BUT WON'T SAY IF REPAIR IS GOING TO BE COVERED. PART WAS COVERED UNDER RECALL #09V123000, BUT REPAIR WASN'T SUFFICIENT ENOUGH.

Mileage: 115,000

TL* THE CONTACT OWNS A 2002 HYUNDAI SANTA FE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V435000 (SUSPENSION) HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. UPDATED 04/06/16*LJ UPDATED 05/14/18*JB *TR

TL* THE CONTACT OWNS A 2002 HYUNDAI SANTA FE. WHILE DRIVING AT 35 MPH, THE VEHICLE FAILED TO DRIVE STRAIGHT. THE CONTACT STATED THAT EXCESSIVE FORCE WAS REQUIRED IN ORDER TO DRIVE THE VEHICLE STRAIGHT. THE VEHICLE WAS TOWED TO A DEALER WHERE IT WAS DIAGNOSED THAT THE DRIVER SIDE TRAILING ARM NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 165,000.

Mileage: 165,000

WHILE DRIVING AT 25 MPH, MY WIFE HAD TO HOLD THE STEERING WHEEL AT 10 O'CLOCK IN ORDER TO KEEP THE VEHICLE GOING STRAIGHT. THE DEALER TOLD US THAT THE SUBFRAME AND CONTROLLER ARM HAD BROKE - A RECALL CAMPAIGN WHICH WAS REPAIRED IN 2010 (OR SO WE THOUGHT). DUE TO THIS THE CAR IS NOT DRIVABLE AND WE ARE TOLD BY THE DEALERSHIP THAT, ALTHOUGH THE SUBFRAME AND CONTROLLER ARM WILL BE COVERED, THE DAMAGE TO THE STRUTS AND TIRES ARE OUR RESPONSIBILITY TO THE SUM $973.31. OUR PERSONAL MECHANIC STATES THAT THE FRONT TIRES (UNDER 4 YEARS OLD AND HAVING LESS THAN 3000 MILES ON THEM) AND THE STRUTS (UNDER 5 YEARS OLD) WOULD NOT NEED TO BE REPLACED IF NOT FOR THE ISSUE WITH THE SUBFRAME AND CONTROLLER ARM. AT OUR RECALL APPOINTMENT ON DECEMBER 22, 2014 (FOR A SEPARATE ISSUE), THE DEALERSHIP SAW NO ISSUE DURING THEIR INSPECTION OF THE VEHICLE. OUR 2002 SANTA FE HAS 91,000 MILES, AND IN THE LAST 3 MONTHS SINCE THAT APPOINTMENT HAS BEEN DRIVEN LESS THAN 300 MILES, AS MY WIFE'S WORK IS LESS THAN 2 MILES FROM HOME. HYUNDAI MOTORS AMERICA STATES THAT THEY ARE SEPARATE ISSUES AND THEREFORE NOT PART OF THE REPAIRS THEY WILL COVER. *TR

Mileage: 91,000

TL* THE CONTACT OWNS A 2002 HYUNDAI SANTA FE. THE CONTACT STATED THAT WHILE COMING OFF AN EXIT, THE FRONT DRIVER SIDE COIL SPRING FRACTURED CAUSING THE CONTACT TO LOSE CONTROL OF THE VEHICLE. AS A RESULT, THE VEHICLE CRASHED INTO A METAL GUARDRAIL AND THE VEHICLE DROVE OVER TO THE PASSENGER SIDE AND CRASHED INTO A MEDIAN. THE AIR BAGS FAILED TO DEPLOY. THE CONTACT SUSTAINED INJURIES TO THE RIGHT ARM AND THE RIGHT ROTATOR CUFF WHICH REQUIRED MEDICAL ATTENTION. A POLICE REPORT WAS FILED. THE CONTACT WAS LATER NOTIFIED OF NHTSA CAMPAIGN NUMBER: 14V435000 (SUSPENSION). THE VEHICLE WAS NOT INSPECTED OR DIAGNOSED TO DETERMINE THE FAILURE. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 85,000.

Mileage: 85,000

TL* THE CONTACT OWNS A 2002 HYUNDAI SANTA FE. WHILE DRIVING 35 MPH, THE LOWER CONTROL ARM FAILED. THE VEHICLE WAS UNABLE TO BE CONTROLLED AND CRASHED INTO A CURB. THE CONTACT DID NOT DISCLOSE IF A POLICE REPORT WAS FILED. THERE WERE NO INJURIES SUSTAINED. THE VEHICLE WAS TOWED TO THE CONTACT'S RESIDENCE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 09V124000 (SUSPENSION); HOWEVER, THE VIN WAS NOT INCLUDED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 90,000.

Mileage: 90,000

TL* THE CONTACT OWNS A 2002 HYUNDAI SANTA FE. THE CONTACT RECEIVED A NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 14V435000 (SUSPENSION). HOWEVER, THE PART NEEDED TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURE EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT STATED THAT THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

TIRE BLOW OUT SERVICE TECH FOUND ROTTED OUT ENGINE CRADLE. *TR

Mileage: 105,000

TL* THE CONTACT OWNS A 2002 HYUNDAI SANTA FE. THE CONTACT STATED THAT AFTER THE VEHICLE WAS SERVICED UNDER NHTSA CAMPAIGN NUMBER: 09V123000 (SUSPENSION), THE STEERING WHEEL WAS DIFFICULT TO TURN AND EXCESSIVE FORCE WAS REQUIRED. THE CONTACT ALSO MENTIONED THAT THE SUSPENSION WAS UNSTABLE. THE VEHICLE WAS TAKEN TO A PRIVATE MECHANIC WHERE THE VEHICLE WAS ALIGNED AND ALL FOUR TIRES WERE REPLACED BUT THE FAILURE RECURRED. THE VEHICLE WAS THEN TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE UNDERBODY, THE FRONT STRUT FRAME AND THE COILS SPRINGS RUSTED WHICH NEEDED TO BE REPAIRED. THE VEHICLE WAS SERVICED UNDER NHTSA CAMPAIGN NUMBER: 14V435000 (SUSPENSION) AND PENDING REPAIRS. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS NOT AVAILABLE.

TL* THE CONTACT OWNS A 2002 HYUNDAI SANTA FE. WHILE DRIVING APPROXIMATELY 27 MPH, THE CONTACT HEARD AN UNUSUAL NOISE INSIDE AND OUTSIDE THE VEHICLE. THE BRAKE, TRACTION CONTROL, AND ABS WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS DIAGNOSED BY TWO DIFFERENT PRIVATE MECHANICS. BOTH MECHANICS OFFERED DIFFERENT OPINIONS OF WHAT CAUSED THE FAILURE. THE FRONT BRAKES OR THE FRONT DRIVER SIDE COIL SPRINGS COULD BE THE CAUSE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED ACCORDING TO NHTSA CAMPAIGN NUMBER: 14V435000 (SUSPENSION) BECAUSE THE CONTACT DID NOT RECEIVE THE SECOND RECALL NOTIFICATION. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE FAILURE MILEAGE WAS UNAVAILABLE. ..UPDATED 11/12/14 *BF

TL* THE CONTACT OWNS A 2002 HYUNDAI SANTA FE. THE CONTACT STATED THAT BOTH THE DRIVER AND PASSENGER SIDE TRAILING ARMS FRACTURED. THE DEALER REPLACED THE DRIVER SIDE TRAILING ARM, BUT THE FAILURE RECURRED ON THE REAR PASSENGER SIDE TRAILING ARM. THE DEALER STATED THAT THE PASSENGER SIDE TRAILING ARM NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 09V123000 (SUSPENSION). THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 151,736.

Mileage: 151,736

TL* THE CONTACT OWNS A 2002 HYUNDAI SANTA FE. WHILE DRIVING 40 MPH, THE VEHICLE VEERED TO THE RIGHT INADVERTENTLY. THE FAILURE OCCURRED ON NUMEROUS OCCASIONS. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE PASSENGER SIDE CONTROL ARM AND FRAME WERE CORRODED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 70,000.

Mileage: 70,000

TL* THE CONTACT OWNS A 2002 HYUNDAI SANTA FE. THE CONTACT STATED THAT THE REAR TIRES WOBBLED WHILE TRAVELING AT ANY SPEED. ALSO, THE STEERING WHEEL WAS DIFFICULT TO CONTROL BECAUSE THE VEHICLE SWAYED TO THE LEFT AND RIGHT. THE CONTACT DROVE THE VEHICLE ONTO THE EMERGENCY LANE AND NOTICED THAT THE REAR WHEELS APPEARED TO BE TURNED INWARD. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE REAR AXLES NEEDED TO BE REPLACED. AN INDEPENDENT MECHANIC STATED THAT THE PART WAS NOT AVAILABLE; THEREFORE, THE VEHICLE COULD NOT BE REPAIRED. THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 09V123000 (SUSPENSION). THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 180,000.

Mileage: 180,000

AFTER HAVING NEW SHOCKS, STRUTS, CV AXLES, AND NEW TOYO OPEN COUNTRY TIRES PUT ON 02 HYUNDAI SANTA FE WHEN ACCELERATING VEHICLE WOULD PULL HARD TO THE RIGHT WHEN LETTING OFF THE GAS CAR WOULD PULL THE LEFT. WAS INFORMED IT NEEDED BALL JOINTS IN THE FRONT END, I HAD THEM REPLACED WAS ALSO INFORMED THE VEHICLE WAS STILL DOING THAT BUT WORSE. VEHICLE WAS GIVEN A WHEEL ALIGNMENT PER MECHANIC, CAR WAS STILL PULLING HARD. MECHANIC INSPECTED 02 HYUNDAI SANTA FE AND REPORTED THAT IT NEEDED A NEW STEERING RACK. AFTER I HAD THAT INSTALLED VEHICLE WAS STILL PULLING HARD TO THE RIGHT DURING ACCELERATION AND LEFT WHEN BREAKING OR LETTING OFF GAS. MECHANIC SAID VEHICLE WAS UNSAFE TO DRIVE AND HAD ME LEAVE IT WITH THEM TO FIGURE OUT THE PROBLEM. THEY REPORTED AND FIXED A ROTTED OUT FRONT END SUB FRAME. VEHICLE DRIVES AS IF BRAND NEW NOW. A YEAR PRIOR TO THE ABOVE INCIDENT I ALSO HAD TO REPLACE THE REAR PASSENGER SIDE CONTROL ARM. HYUNDAI WOULD NOT ACKNOWLEDGE THE RECALL ON THOSE PARTS FOR ME. *TR

Mileage: 150,191

WHILE DRIVING TO WORK, ALL OF A SUDDEN IT FELT LIKE THE BODY OF THE CAR WAS SWAYING AWAY FROM THE FRAME; THERE WAS COMPLETE LOSS OF CONTROL SO I PULLED OVER TO THE SIDE OF THE ROAD; THIS SCARED THE DAYLIGHTS OUT OF ME. A FEW MINUTES LATER, I DROVE THE CAR TO MY MECHANIC AND HE TOLD ME LATER AFTER HE'D EXAMINED THE VEHICLE THAT THERE WAS SO MUCH CORROSION IN THE REAR TRAILING ARM THAT THERE WAS NO PLACE TO WELD ANYTHING ON TO. COMPLETE CORROSION OF THE REAR TRAILING ARMS. I COULDN'T DRIVE THE VEHICLE ANY FURTHER. I WAS TOLD IT WAS A TOTAL LOSS. I HAD TO BUY ANOTHER VEHICLE, WHICH I COULD NOT AFFORD, BEING ON UNEMPLOYMENT. *TR

Mileage: 100,002

TL* THE CONTACT OWNS A 2002 HYUNDAI SANTA FE. THE CONTACT STATED WHILE TRAVELING AT A LOW RATE OF SPEED AROUND A U-SHAPED DRIVE WAY, THE VEHICLE MADE A LOUD NOISE AND ABRUPTLY STOP. THE CONTACT NOTICED THAT THE FRONT PASSENGERS SIDE RIGHT WHEEL HAD FALLEN OFF. THE RIGHT BALL JOINT HAD DETACHED AND THE CONTACT WAS NOT ABLE TO PUT THE VEHICLE IN PARK. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE RIGHT BALL JOINT, POWER STEERING HOSE AND AXLE NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 151,246. THE VIN WAS NOT AVAILABLE. UPDATED 1/23/15*CN UPDATED 03/03/15

Mileage: 151,246

TL* THE CONTACT OWNS A 2002 HYUNDAI SANTA FE. THE CONTACT STATED WHILE TRAVELING AT A LOW RATE OF SPEED AROUND A U-SHAPED DRIVE WAY, THE VEHICLE MADE A LOUD NOISE AND ABRUPTLY STOP. THE CONTACT NOTICED THAT THE FRONT PASSENGERS SIDE RIGHT WHEEL HAD FALLEN OFF. THE RIGHT BALL JOINT HAD DETACHED AND THE CONTACT WAS NOT ABLE TO PUT THE VEHICLE IN PARK. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE RIGHT BALL JOINT, POWER STEERING HOSE AND AXLE NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 151,246. THE VIN WAS NOT AVAILABLE. UPDATED 1/23/15*CN UPDATED 03/03/15

Mileage: 151,246

I HAVE A 2002 SANTA FE THAT BROKE ITS REAR LEFT ARM DUE TO RUSTING AND THE LEFT REAR WHEEL IS ALMOST DETACHED. THIS HAPPENED WHILE MY SPOUSE WAS DRIVING ON A BUSY 4 LANE STREET WHERE TRAFFIC TRAVELS AT 45 MPH. THE SUV SWIVELED AND THE DRIVER WAS ABLE TO STRUGGLE TO STOP RIGHT IN THE MIDDLE OF THE ROAD DURING RUSH HOUR. THIS WAS AN EXTREMELY UNSAFE SITUATION. I KNOW THERE WAS A RECALL FOR THIS: NHTSA CAMPAIGN NUMBER: 09V123000 AND I HAVE HAD IT SERVICED AT THE DEALER FOR THIS ISSUE. THEY ONLY ADDED ANTI-CORROSION AND DRILLED SOME HOLES, AS THEY HYUNDAI HAD GIVEN THEM THIS OPTION. I GUESS THIS WAS NOT THE RIGHT SOLUTION. HYUNDAI SHOULD HAVE CHANGED THE ENTIRE ARM, IF THEY KNEW RUST WAS AN ISSUE. I TALKED TO THE DEALER AND THEY MENTIONED THAT THEY HAVE THIS HAPPEN TO OTHER SANTA FES. THE DEALER HAS GRACIOUSLY OFFERED TO WORK WITH HYUNDAI TO GET THIS FIXED. HOWEVER, I THINK HYUNDAI DID NOT HANDLE THE RECALL RIGHT. IF THEY KNEW RUST WAS AN ISSUE, THEY SHOULD HAVE DIRECTED THE DEALERS TO REPLACE THE CONTROL ARMS. I GUESS THEY FIGURED THESE VEHICLES WOULD BE OFF THE ROAD BY THEN. *TR

Mileage: 95,000

THIS IS THE SECOND TIME WE HAVE A NEAR SERIOUS ACCIDENT WITH MY WIFE DRIVING THE TRUCK. 6/26/12 THE LEFT STEERING CONTROL ARM BROKE OFF THE TOTAL RUSTED OUT SUB-FRAME CAUSING THE TRUCK TO STEER DANGEROUSLY INTO ONCOMING TRAFFIC. THIS WAS CAUSED FROM THE SUB-FRAME BEING RUSTED THROUGH. THIS TIME ON JULY 21 THE RIGHT REAR TRAILING ARM, THAT SECURES THE RIGHT WHEEL IN POSITION, BROKE OFF. FORCING THE TRUCK TO SWERVE RIGHT ALMOST CARRYING MY WIFE AND THE TRUCK INTO A DITCH. BOTH OF THESE BREAKDOWNS ARE INCLUDED IN A RECALL FOR MY YEAR AND MODEL OF CAR, HOWEVER, MY VEHICLE IS NOT INCLUDED BECAUSE I PURCHASED IT IN FLORIDA, NOT IN A NORTHERN SALT BELT STATE. SO I GUESS WHAT HYUNDAI IS SAYING IS, THAT THEY CAN BUILD A DEFECTED VEHICLE AND IF YOU BUY IT IN THE SOUTH, THEY DON'T HAVE TO TAKE RESPONSIBILITY FOR OUR SAFETY. I WAS NEVER INFORMED THAT THERE WAS A POSSIBLE SAFETY HAZARD. WE ARE VERY LUCKY THAT THERE WASN'T A CAR COMING THE OPPOSITE DIRECTION ON THE FIRST INCIDENT. THAT WOULD NOT COVER THE REPAIRS AND IT ENDED UP COSTING ME OVER $3,500. HOW DO I GET HYUNDAI TO STAND UP AND TAKE RESPONSIBILITY FOR NOT TELLING ME THAT WE WERE RISKING OUR LIVES FOR DRIVING A POSSIBLE DANGEROUS VEHICLE AND PAY FOR REPAIRS THIS TIME. I GUESS THE SALT AIR BLOWING IN SOUTH FLORIDA 24/7 DON'T QUALIFY. *TR

Mileage: 194,865

2002 HYUNDAI SANTA FE. CONSUMER WRITES IN REGARDS TO BROKEN STEERING CONTROL ARM AND REIMBURSEMENT FOR REPAIRS. *SMD THE CONSUMER STATED HIS WIFE WAS DRIVING THE VEHICLE, WHEN THE LEFT FRONT STEERING CONTROL ARM BROKE FREE FROM THE SUB FRAME DUE TO RUST. IT FORCED THE VEHICLE TO SWERVE DANGEROUSLY TO THE LEFT ONTO ONCOMING TRAFFIC. THE CONSUMER HAD A MECHANIC TO INSPECT THE VEHICLE, AND THE MECHANIC STATED THE ENTIRE UNDER CARRIAGE HAD RUSTED. THE CONSUMER DISCOVERED A RECALL WAS ISSUED FOR THE SAME PROBLEM. HOWEVER, WHEN HE CONTACTED THE DEALER, HE WAS INFORMED THE ONLY VEHICLES THAT WERE BEING REPAIRED, WERE THE ONES PURCHASED IN NORTHERN SALT BELT STATES.

2002 HYUNDAI SANTA FE. CONSUMER WRITES IN REGARDS TO BROKEN STEERING CONTROL ARM AND REIMBURSEMENT FOR REPAIRS. *SMD THE CONSUMER STATED HIS WIFE WAS DRIVING THE VEHICLE, WHEN THE LEFT FRONT STEERING CONTROL ARM BROKE FREE FROM THE SUB FRAME DUE TO RUST. IT FORCED THE VEHICLE TO SWERVE DANGEROUSLY TO THE LEFT ONTO ONCOMING TRAFFIC. THE CONSUMER HAD A MECHANIC TO INSPECT THE VEHICLE, AND THE MECHANIC STATED THE ENTIRE UNDER CARRIAGE HAD RUSTED. THE CONSUMER DISCOVERED A RECALL WAS ISSUED FOR THE SAME PROBLEM. HOWEVER, WHEN HE CONTACTED THE DEALER, HE WAS INFORMED THE ONLY VEHICLES THAT WERE BEING REPAIRED, WERE THE ONES PURCHASED IN NORTHERN SALT BELT STATES.

WHILE DRIVING MY 2002 HYUNDAI SANTA FE, THERE IS PULLING OF THE WHEEL CAUSING THE VEHICLE TO TURN SHARPLY TO THE RIGHT. THERE IS SIGNIFICANT WEAR ON THE FRONT TIRES AND THE VEHICLE WILL NOT STAY IN ALIGNMENT. THERE IS A SCREECHING NOISE COMING FROM THE REAR. AFTER HAVING THE TIMING BELT REPLACED, I WAS INFORMED BY THE MECHANIC THERE WAS A RUST PROBLEM IN THE FRONT PART OF THE VEHICLE TOWARD THE FRONT RIGHT TIRE. HE TOLD ME THE CAR IS UNSAFE TO DRIVE AND THE RUST ON THIS VEHICLE IS MORE LIKE RUST OF A VEHICLE THAT IS 50 YEARS OLD NOT TEN YEARS. HE ALSO SAID THE FRAME COULD BREAK AT ANY TIME TO CONTACT A HYUNDAI DEALERSHIP. I CONTACTED THE DEALERSHIP AND WAS TOLD THERE WERE NO RECALLS FOR THIS PROBLEM FOR MY VEHICLE. I CALLED HYUNDAI'S 800 NUMBER ONLY TO BE TOLD THE SAME THING. *TR

Mileage: 230,000

WHILE DRIVING ON EXPRESSWAY I NOTICED THE STEERING WHEEL WENT OUT OF CENTER AND THE VEHICLE BEGAN TO WANDER. AN INSPECTION FOUND THAT WHERE THE RIGHT FRONT LOWER CONTROL ARM ATTACHES TO THE SUBFRAME WAS COMPLETELY ROTTED OUT ON THE FRONT BOLT. ORDERED A NEW SUB FRAME AND LOWER CONTROL ARMS TO REMEDY THE CONDTION. *TR

Mileage: 120,012

TOOK MY CAR FOR AN ALIGNMENT AND TIRES. FRAME WHERE THE LOWER CONTROL ARMS BOLT UP HAS SERIOUS RUST ISSUES. I SEE IN SOME NOTES THAT THE RUST AND CORROSION HAS BEEN AN ISSUE FOR THE HYUNDAI'S. IS THERE ANY WAY I AM ELIGIBLE TO GET THIS REPAIRED BY HYUNDAI OR AT LEAST AT SOME DISCOUNTED RATE? *TR

Mileage: 160,022

I WAS GOING TO HAVE THE OIL CHANGED & ALIGNMENT ON A 2002 SANTE FE. I WAS TOLD THAT THERE WAS RUST/ROTTED OUT FRAME WAS WHERE THE LOWER CONTROL ARM MOUNTS UP TO THE RIGHT TIRE AREA. I AM VERY UPSET WITH THIS SINCE I HAD A PRE-INSPECTION DONE & ALL CAME BACK OK. IT IS IN AN AREA WHERE IF THE TIRES ARE NOT OFF OF IT, IT IS VERY HARD TO SEE. I SUSPECT IT IS RUSTED DUE TO THE SALTY LOCATION OF ILLINOIS. *TR

Mileage: 183,000

TL* THE CONTACT OWNS A 2002 HYUNDAI SANTA FE. THE CONTACT STATED THAT WHILE DRIVING 5 MPH, THE VEHICLE EMITTED A LOUD POPPING NOISE. THE CONTACT KEPT DRIVING AND THE VEHICLE BEGAN TO SHAKE. THE FRONT DRIVER'S TIRE WAS TILTED ON AN ANGLE AND PROTRUDED NOTICEABLY. THE VEHICLE WAS TOWED TO A REPAIR SHOP, WHERE IT WAS INSPECTED AND DETERMINED THAT TWO OF THE BOLTS THAT HELD THE CONTROL ARM HAD BROKEN. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE AND CURRENT MILEAGES WERE 126,000.

Mileage: 126,000

REAR SUSPENSION TRAILING ARMS HAVE RUSTED OUT TO THE POINT THE VEHICLE IS UNSAFE TO OPERATE REAR WHEELS ARE SEVERLY OUT OF ALIGNMENT.CANNOT CONTROL VEHICLE. *TR

THE BACK RIGHT SUSPENSION BRACKET CONNECTED TO THE REAR SPRING CORRODED TO THE POINT THAT IT BROKE IN HALF. THIS SUSPENSION COMPONENT HOLDS THE WHEEL TO THE FRAME. THIS RESULTED IN THE VEHICLE BECOMMING NON DRIVEAVBLE. THE WHEEL IS GROSSELY MISALIGNED AND THE CAR CANNOT BE DRIVEN. IAM FORTUNATE THIS DID NOT HAPPEN A HIGHER RATE OF SPEED OR SERIOUS INJURY OR DEATH MAY HAVE RESULTED.

Mileage: 127,300

TL* THE CONTACT OWNS A 2002 HYUNDAI SANTA FE. THE CONTACT STATED WHILE HAVING THE REAR BUMPER REPAIRED BY AN INDEPENDENT MECHANIC, HE WAS INFORMED THAT THERE WAS A HOLE IN THE REAR TRAILING ARM DUE TO CORROSION. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER AND THE CONTACT WAS INFORMED THAT THE VEHICLE WAS NOT INCLUDED IN THE RECALL ASSOCIATED WITH NHTSA CAMPAIGN ID NUMBER 09V123000 (SUSPENSION:REAR). THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE AND CURRENT MILEAGES WERE 126,000.

Mileage: 126,000

THERE IS EXTENSIVE AND THROUGH THICKNESS CORROSION ON THE FRONT RIGHT SUBFRAME OF MY HYUNDAI 2002 SANTA FE, IT HAS RESULTED IN THE BOLTED JOINT OF THE CONTROL ARM SEPARATING FROM THE SUB FRAME. THIS WAS FORTUNATELY CAUGHT BY A REPAIR SHOP AND DID NOT RESULT IN AN ACCIDENT. THE SYMPTOMS WERE STEERING PULL, AND NOISE WHEN TURNING, AND EXCESSIVE WEAR ON THE FRONT TIRES. THIS APPEARS TO BE AN IDENTICAL PROBLEM TO THAT WHICH TRIGGERED THE 089 RECALL ON THE SONATA. PHOTOS HAVE BEEN TAKEN AND ARE AVAILABLE. NO REPAIRS HAVE BEEN MADE AS OF YET. THE LEFT SIDE OF THE CAR IS FINE, NO CORROSION AT ALL. *TR

Mileage: 157,000

TL*THE CONTACT OWNS A 2002 HYUNDAI SANTA FE. WHILE DRIVING 5-10 MPH THE DRIVERS SIDE BALL JOINT SNAPPED. THE VEHICLE CROSSED THREE LANES AND CAME TO A STOP. A POLICE REPORT WAS FILED. SHE STATED THAT NO ONE WAS INJURED. THE VEHICLE WAS TOWED TO THE COUNTY IMPOUND LOT. THE TOW COMPANY DRIVER ATTEMPTED TO STRAIGHTEN OUT THE WHEELS BUT FLUID WAS LEAKING FROM THE FRONT BALL JOINT. THE VEHICLE HAD NOT BEEN REPAIRED. THE APPROXIMATE FAILURE AND CURRENT MILEAGES WERE 98,000.

Mileage: 98,000

2002 HYUNDAI SANTE FE. CONSUMER WRITES REGARDING A RECALL ISSUE *TGW THE CONSUMER RECEIVED A RECALL NOTICE IN THE MAIL. SHE PLACED A CALL TO THREE DEALERSHIPS TO TRY AND GET THE VEHICLE INSPECTED FOR THE RECALL. ALL THREE DEALERSHIPS COULD INSPECT THE VEHICLE WITHIN A WEEKS TIME FRAME. HOWEVER, THE CONSUMER WAS INFORMED THAT IF THE VEHICLE WAS DEEMED UNSAFE TO DRIVE, THEY WOULD NOT BE ABLE TO FIX THE PROBLEM UNTIL MAY OR JUNE DUE TO THE BACK-UP OF REPAIRS DUE TO THE RECALL. THE CONSUMER INQUIRED ABOUT A LOANER VEHICLE FOR THE TIME THE VEHICLE WOULD BE IN THE SHOP FOR REPAIR AND WAS TOLD HYUNDAI WAS NOT PROVIDING LOANER VEHICLES. THE CONSUMER ALSO LEARNED THE RECALL HAD BEEN EFFECT SINCE JULY 2009 AND SHE WANTED TO KNOW WHY WAS SHE JUST BEING INFORMED. SHE WAS INFORMED THE NOTICES WERE SENT OUT IN WAVES. *JB

I OWN A 2002 HYUNDAI SANTA FE WHICH WAS THE SUBJECT OF A RECALL NOTICE BASED ON NHTSA CAMPAIGN ID NUMBER 09V123000 WHICH ADDRESSED A PROBLEM WITH CORROSION OF THE REAR TRAILING ARMS IN VEHICLES LOCATED IN THE SALT BELT STATES. I TOOK THE VEHICLE TO A HYUNDAI DEALER SERVICE CENTER ON 1/18/10 WHERE THEY SUPPOSEDLY INSPECTED IT AND PERFORMED THE NECESSARY "CORRECTIVE" PROCEDURES ON THE REAR SUSPENSION (ACCORDING TO THE DEALER INVOICE, THEY INSPECTED AND APPLIED WAX TO THE TRAILING ARMS). ON 9/6/10, ONE OF THE REAR TRAILING ARMS ON THE VEHICLE COLLAPSED DUE TO EXTREME RUST AND CORROSION. GIVEN THAT ONLY 8 MONTHS HAS PASSED, IT LEADS ME TO BELIEVE THAT THE CONDITION OF THE TRAILING ARMS ON 1/18/10 WOULD HAVE WARRANTED A FULL REPLACEMENT INSTEAD OF A WAX APPLICATION. AS A RESULT OF THE TRAILING ARM COLLAPSE, THE RIGHT REAR TIRE BECAME EXTREMELY UNSTABLE TO THE POINT OF NEARLY FALLING OFF OF THE VEHICLE. I HAD THE VEHICLE TOWED TO AN INDEPENDENT AUTOMOTIVE ESTABLISHMENT WHO DIAGNOSED THE ISSUE WHICH WAS SUBSEQUENTLY CONFIRMED BY THE SAME DEALER WHO PERFORMED THE INITIAL "CORRECTIVE" PROCEDURE. THE DEALER DID RETRIEVE THE VEHICLE AND PROMPTLY REPLACE BOTH REAR TRAILING ARMS. IN THIS INSTANCE, FORTUNATELY I WAS ABLE TO HANDLE THE VEHICLE SO THAT THERE WERE NO INJURIES OR DAMAGES TO OTHER PEOPLE OR PROPERTY, BUT THE OUTCOME COULD HAVE BEEN VERY BAD HAD THERE BEEN A RESULTANT ACCIDENT. I WANTED TO FILE THIS COMPLAINT TO WARN OTHER OWNERS OF OTHER RECALLED HYUNDAI SANTA FE VEHICLES THAT HYUNDAI'S PRESCRIBED "CORRECTIVE" PROCEDURE FOR THE RECALL IS NOT SUFFICIENT!!! I ALSO OWN A 2003 HYUNDAI SANTA FE FOR WHICH THE SAME TYPE OF RECALL WAS ISSUED. I HAD THE SAME PROCEDURE PERFORMED ON THAT VEHICLE, AND I DON'T TRUST THAT THE PROBLEM HAS BEEN RESOLVED. *TR

Mileage: 105,300

I CURRENTLY OWN A 2002 HYUNDAI SANTE FE. THERE IS A RECALL ON THE REAR TRAILING ARMS OF SOME OF THESE VEHICLES. A DEFECT IN MANUFACTURING CAUSES THE TRAILING ARMS TO RUST AND OVER TIME WEAKEN. ACCORDING TO TWO HYUNDAI DEALERS THIS RECALL DOES NOT APPLY TO MY VEHICLE. WHILE DRIVING DOWN THE ROAD AT 65 MPH THE REAR TRAILING ARM BROKE CAUSING THE VEHICLE TO ENTER A SKID AND ALMOST COMPLETE A 360 DEGREE SPIN. THIS IS EXACTLY WHAT THE RECALL STATES COULD HAPPEN IF THE TRAILING ARM ISSUE IS NOT ADDRESSED. BOTH LEFT AND RIGHT REAR TRAILING ARMS HAVE BEEN REPLACED AT OWNER'S EXPENSE. *TR

2002 HYUNDAI SANTA FE. CONSUMER EXPRESS DISCONTENT REGARDING RECALL REPAIR *TGW THE CONSUMER STATED SHE IS STILL WAITING FOR THE REPAIR TO BE MADE TO HER VEHICLE. THE CONSUMER ATTEMPTED TO MAKE TWO APPOINTMENTS, AND BOTH TIMES SHE WAS TOLD THE PARTS WERE NOT AVAILABLE. *JB

2002 HYUNDAI SANTA FE RECALL *GR IN LATE FEBRUARY, PRIOR TO RECEIVING THE RECALL NOTICE, THE SUB FRAME FAILED WHILE THE VEHICLE WAS BEING SERVICED FOR AN UNRELATED ISSUE. THE CONSUMER HAD TO PAY TO HAVE THE SUB FRAME REPLACED. THE CONSUMER STATED THE BALL JOINT WAS BEING REPLACED AT THE TIME OF THE FAILURE. *JB

2002 HYUNDAI SANTA FE RECALL *GR IN LATE FEBRUARY, PRIOR TO RECEIVING THE RECALL NOTICE, THE SUB FRAME FAILED WHILE THE VEHICLE WAS BEING SERVICED FOR AN UNRELATED ISSUE. THE CONSUMER HAD TO PAY TO HAVE THE SUB FRAME REPLACED. THE CONSUMER STATED THE BALL JOINT WAS BEING REPLACED AT THE TIME OF THE FAILURE. *JB

TL* THE CONTACT OWNS A 2002 HYUNDAI SANTA FE. THE CONTACT STATED THAT WHILE DRIVING AT SPEEDS OF 25 MPH, SHE HEARD A SQUEAKING NOISE COMING FROM THE REAR OF THE VEHICLE. THE VEHICLE WAS TAKEN TO THE DEALER WHERE A DIAGNOSTIC TEST WAS PERFORMED. THE FAILURE WAS CONTRIBUTED TO CORROSION ON THE REAR SUSPENSION ARM. THE CONTACT VERIFIED THAT SHE HAD PREVIOUSLY RECEIVED NOTIFICATION OF NHTSA RECALL CAMPAIGN ID NUMBER 09V123000 (SUSPENSION: REAR) AND WAS ADVISED BY THE DEALER THAT THE FAILURE WAS DIRECTLY RELATED TO THE RECALL. THE DEALER STATED THAT THE PARTS NEEDED TO MAKE THE RECALL REPAIRS WERE NOT AVAILABLE AND THAT THE VEHICLE WAS DEEMED AS UNSAFE TO OPERATE. THE VIN WAS NOT AVAILABLE. THE APPROXIMATE FAILURE MILEAGE WAS 150,000 AND THE APPROXIMATE CURRENT MILEAGE WAS 160,000.

Mileage: 150,000

TL*THE CONTACT OWNS A 2002 HYUNDAI SANTA FE. THE CONTACT STARTED THE IGNITION AND EXPERIENCED ELECTRICAL FAILURE. THE FAILURE OCCURRED WHENEVER THE VEHICLE WAS IN OPERATION. THE FIRST FAILURE ALSO OCCURRED ON THE DATE THAT THE VEHICLE WAS PURCHASED. ADDITIONALLY, THERE WERE FAILURES WITH THE LOWER CONTROL ARM AND THE FILLER IN THE FUEL TANK. THE VEHICLE WAS REPAIRED FOR THE MALFUNCTIONS; HOWEVER, THE FAILURES CONTINUED TO OCCUR WITH THE ELECTRICAL SYSTEM AND SUSPENSION. THE CONTACT STATED THAT THE MANUFACTURER SHOULD BE RESPONSIBLE FOR THE REPAIR EXPENSE. THE FAILURE MILEAGE WAS 92,000.

Mileage: 92,000

2002 HYUNDAI SANTA FE. CONSUMER WRITES TO EXPRESS THOUGHTS THAT RECALLS WERE NOT HANDLED PROPERLY AND THAT FURTHER ACTION IS NECESSARY. *TGW THE CONSUMER STATED THERE WAS A LOUD CREAKING NOISE COMING FROM THE REAR OF THE VEHICLE.

TL*THE CONTACT OWNS A 2002 HYUNDAI SANTA FE. THE CONTACT STATED THAT THE VEHICLE WOULD PULL TO THE RIGHT WHILE DRIVING AT VARIOUS SPEEDS UNDER 25 MPH. HE RECEIVED A RECALL NOTICE AFTER THE FAILURE OCCURRED, NHTSA CAMPAIGN ID NUMBER 09V123000, SUSPENSION REAR. UPON CONTACTING THE DEALER, HE WAS ADVISED THAT THEY WOULD NOT BE ABLE TO PERFORM THE RECALL REPAIRS UNTIL MAY 28, 2010. THIS WOULD BE TWO MONTHS AFTER RECEIVING THE RECALL LETTER. THE CONTACT STATED THAT TWO MONTHS AFTER THE RECALL NOTICE WAS RECEIVED WAS NOT WITHIN A REASONABLE AMOUNT OF TIME WHEN DEALING WITH A SAFETY ISSUE. NO REPAIRS WERE MADE TO THE VEHICLE. HE ATTEMPTED TO CONTACT THE MANUFACTURER; HOWEVER, THERE WAS A TWO-HOUR WAIT BEFORE HE COULD SPEAK WITH SOMEONE. THE FAILURE AND CURRENT MILEAGES WERE APPROXIMATELY 60,000.

Mileage: 60,000

TL* THE CONTACT OWNS A 2002 HYUNDAI SANTA FE. WHILE DRIVING AT 15 MPH THE CONTACT NOTICED A BANGING NOISE COMING FROM THE FRONT PASSENGER SIDE OF THE VEHICLE. THE VEHICLE WAS TAKEN TO A LOCAL MECHANIC WHERE THE CONTACT WAS INFORMED THAT THE LOWER BALL JOINTS NEEDED TO BE REPLACED. THE VEHICLE WAS THEN TAKEN TO THE DEALERSHIP WHERE THE LOWER BALL JOINTS WERE REPAIRED UNDER WARRANTY. THE VEHICLE HAS BEEN TAKEN TO THE DEALERSHIP ON THREE PRIOR OCCASIONS AND THE LOWER BALL JOINTS WERE REPLACED EACH TIME. THE FAILURE MILEAGE WAS 15000 AND THE CURRENT MILEAGE WAS 118000.

Mileage: 15,000

TL*THE CONTACT OWNS A 2002 HYUNDAI SANTA FE. WHILE DRIVING, THE REAR END BEGAN TO SLIP AS IF IT WERE ON ICE. HE WAS UNABLE TO CONTROL THE VEHICLE WHILE DRIVING 20 MPH. THE VEHICLE WAS TOWED TO A REPAIR FACILITY. THE MECHANIC TOLD HIM THAT THE REAR TRAILING ARM WAS CORRODED. THE ENTIRE REAR END FELL DOWN DUE TO THE RUST. HE CALLED THE MANUFACTURER TO FIND OUT IF THERE WERE ANY RELATED RECALLS; HE WAS INFORMED OF RECALL 09V123000. THE VEHICLE HAS NOT BEEN REPAIRED TO-DATE. THE CONTACT WANTED THE MANUFACTURER TO PAY THE TOWING FEE SO THAT THE VEHICLE COULD BE REPAIRED. THE CURRENT AND FAILURE MILEAGES WERE APPROXIMATELY 137,000.

Mileage: 137,000

MY 2002 HYUNDAI SANTE FE CONTROL ARM RUSTED THROUGH CAUSING THE WHEEL TO COME OFF. I UNDERSTAND THIS WAS A RECALL WHICH I WAS NOT NOTIFIED ABOUT. BECAUSE OF THIS DANGEROUS SITUATION I AM NOT COMFORTABLE DRIVING THIS CAR. NOT ONLY DID THE CONTROL ARM RUST , WE HAD TO CHANGE TO HUB, BEARING,AND THE AXLE AND HAVE THE CAR TOWED TO A REPAIR SHOP AT MY EXPENSE. I AM ASKING HYUNDAI TO PAY FOR THE LABOR AND PARTS TO REPAIR MY CAR. LUCKILY, I WAS NOT ON A HIGHWAY DRIVING SINCE THIS WOULD HAVE RESULTED IN A MAJOR ACCIDENT OR POSSIBLY A FATALITY. I NOW HAVE TO BRING THE AUTO TO A HYUNDAI DEALERSHIP TO HAVE THE PARTS AND CAR INSPECTED AND THEN WAIT 6 TO 8 WEEKS FOR THEM TO DECIDE ON HOW I WILL BE REIMBURSED. FAILURE TO NOTIFY ME ASWELL AS THOUSANDS OF OTHER HYUNDAI OWNERS IS UNACCEPTABLE. I SHOULD NOT HAVE TO GO THROUGH ALL THIS REDTAPE ON SOMETHING THEY ARE TOTALLY RESPONSIBLE AND LIABLE FOR. *TR

Mileage: 62,000

WE FOUND THAT BOTH REAR TRAILING ARMS WE COMPLETELY RUSTED THROUGH. WE HAD TO GET THEM BOTH REPLACED BY THE DEALER FOR $650 A PIECE. THE OLD PARTS WERE DISCARDED BY THE HYUNDAI DEALER. THE DEALER THINKS THIS IS NORMAL WARE AND TARE ON AN 2002 VEHICLE. THE PROBLEM THAT I HAVE IS THAT THE REAR TRAILING ARMS ARE A MAJOR SUSPENSION COMPONENT. FIFTY PERCENT OF THE VEHICLE WEIGHT RESIDES ON THESE COMPONENTS. HYUNDAI SHOULD HAVE BUILD THEM WITH HIGHEST QUALITY IN MIND. MY OPINION THE REAR TRAILING ARMS SHOULD HAVE LASTED LONGER THEN THE FENDER ON THE CAR. THEIR WAS NO EVENT LEADING UP TO THE SUSPENSION PROBLEM. ONE DAY THE CAR FELT LIKE THE WHEEL ALIGNMENT WAS OUT. THE VEHICLE WAS VERY HARD TO HANDLE ON THE ROAD. WE THEN ARRANGED FOR THE CAR TO GET A WHEEL ALIGNMENT. THEY SAID THAT THEY COULDN'T DO A ALIGNMENT BECAUSE THEIR IS A SUSPENSION PROBLEM WITH THE REAR TRAILING ARMS. THEY ALSO INFORMED US THAT THE CAR IS NOT SAFE AND TO BRING IT TO A DEALER TO GET FIXED. I FEEL THIS COULD HAVE BEEN A FATAL ACCIDENT!!! *TR

Mileage: 145,000

LEFT FRONT BALL JOINT FAILED SUDDENLY AND WITHOUT WARNING. RIGHT FRONT BALL JOINT STILL OK. FAILURE CAUSED LACK OF ABILITY TO STEER THE VEHICLE RESULTING IN AN ACCIDENT. MECHANIC SAID IT IS VERY RARE TO SEE SUCH WEAR ON ONE SIDE AND NOT THE OTHER. CAR WAS BADLY DAMAGED DUE TO RESULTING ACCIDENT.

Mileage: 53,700

FRONT BRAKES REPAIRED, I WAS INFORMED THAT CONTROL ARM AND BALL JOINT ON RIGHT TIRE WERE BAD, PARTS WERE LOOSE AND NOT STATIONARY. *BF THE INSIDE OF THE FRONT TIRE WERE BALD ON THE INSIDE DUE TO THE WAY THE ALIGNMENT HAD CHANGED AS A RESULT OF THE DEFECTIVE PART. *SC