This Problem Across All Years
TL* THE CONTACT OWNS A 2006 INFINITI FX35. WHILE THE VEHICLE WAS STATIONARY AND WHILE DRIVING VARIOUS SPEEDS, THE DASHBOARD BEGAN TO PEEL AND BUBBLE UP. IN ADDITION, THE SUN GLARED ONTO THE DASHBOARD AND THE CHROME PIECES, WHICH OBSTRUCTED THE CONTACT'S VIEW OF THE ROAD. SEWELL INFINITI IN DALLAS, TEXAS WAS MADE AWARE OF THE FAILURE AND STATED THAT THE VEHICLE HAD A WARRANTY DEFECT. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND PROVIDED THE CONTACT WITH CASE NUMBER: 252-49072. THE FAILURE MILEAGE WAS APPROXIMATELY 126,000.
TL* THE CONTACT OWNS A 2006 INFINITI FX35. WHILE THE VEHICLE WAS STATIONARY AND WHILE DRIVING VARIOUS SPEEDS, THE DASHBOARD BEGAN TO PEEL AND BUBBLE UP. IN ADDITION, THE SUN GLARED ONTO THE DASHBOARD AND THE CHROME PIECES, WHICH OBSTRUCTED THE CONTACT'S VIEW OF THE ROAD. SEWELL INFINITI IN DALLAS, TEXAS WAS MADE AWARE OF THE FAILURE AND STATED THAT THE VEHICLE HAD A WARRANTY DEFECT. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND PROVIDED THE CONTACT WITH CASE NUMBER: 252-49072. THE FAILURE MILEAGE WAS APPROXIMATELY 126,000.
MY 2006 FX 35 DASHBOARD HAS BUBBLED. IT IS SO UGLY THAT WE HAD TO BUY A COVERING TO COVER IT UP. I AM VERY DISAPPOINTED THAT THIS IS HAPPENING TO A CAR THAT WE SPENT A LOT OF $ ON AND IS SUPPOSED TO BE A "LUXURY" CAR -- MY HUSBAND GOGGLED AND FOUND THERE WAS A RECALL IN 2015 ON 2006 INFINITY FX 35 AND ALSO FOUND THAT INFINITI ADMITTED TO USING A POOR MATERIAL ON THEIR DASHBOARDS WHICH WAS THE REASON THEY ARE ALL COMPLETELY FALLING APART AND BUBBLING UP. [XXX] CALLED IMMEDIATELY TO SEE HOW WE COULD GO ABOUT GETTING THE VEHICLE FIXED AND WAS ADVISED THE RECALL EXPIRED IN 2015 -- AND THAT A LETTER WAS NEVER SENT TO ME, IT WENT TO THE ORIGINAL OWNER (WE BOUGHT IT IN 2015) AND THERE WAS NOTHING THEY WOULD DO FOR US. THIS IS THE WORST CUSTOMER SERVICE WE HAVE EVER RECEIVED -- INFINITI SHOULD TAKE PRIDE IN THEIR VEHICLES AND SHOULD OWN THEIR MISTAKE AND PAY FOR ALL CUSTOMERS WHO HAVE BEEN AFFECTED -- THEY THEN ASKED HIM WHICH INFINITI DEALER HE WENT TO FOR SERVICING TO WHICH HE REPLIED I HAVE GONE TO THE ONE IN ANNAPOLIS, MARYLAND. TO REPLACE THIS DASHBOARD, IT WILL COST AROUND $1,500 OR MORE -- I WILL NEVER PURCHASE ANOTHER INFINITI AGAIN IF INFINITI DOESN'T DO THE RIGHT THING AND HELP OUT THEIR CUSTOMERS -- INADEQUATE NOTIFICATIONS WERE SENT OUT AND WERE NEVER FOLLOWED UP ON, I WAS NEVER ADVISED ANYTHING OF THIS BY MY LOCAL DEALER, AND NOW I AM BEING LEFT TO PICK UP THE PIECES FINANCIALLY. I AM DISGUSTED BY THE POOR CUSTOMER SERVICE WE HAVE RECEIVED AND THE UNWILLINGNESS TO HELP US AS I AM NOT A "VALUABLE ENOUGH CUSTOMER" SINCE I DON'T UTILIZE THE DEALERSHIP FOR MY SERVICES -- IF INFINITI DOESN'T DO THE RIGHT THING AND PAY FOR THE DASHBOARD THAT WAS DESTROYED BY THEIR POOR MATERIALS THAT THEY USED, NOT BECAUSE OF THE FAULT OF ITS DRIVERS, SINCERELY, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
MY 2006 FX 35 DASHBOARD HAS BUBBLED. IT IS SO UGLY THAT WE HAD TO BUY A COVERING TO COVER IT UP. I AM VERY DISAPPOINTED THAT THIS IS HAPPENING TO A CAR THAT WE SPENT A LOT OF $ ON AND IS SUPPOSED TO BE A "LUXURY" CAR -- MY HUSBAND GOGGLED AND FOUND THERE WAS A RECALL IN 2015 ON 2006 INFINITY FX 35 AND ALSO FOUND THAT INFINITI ADMITTED TO USING A POOR MATERIAL ON THEIR DASHBOARDS WHICH WAS THE REASON THEY ARE ALL COMPLETELY FALLING APART AND BUBBLING UP. [XXX] CALLED IMMEDIATELY TO SEE HOW WE COULD GO ABOUT GETTING THE VEHICLE FIXED AND WAS ADVISED THE RECALL EXPIRED IN 2015 -- AND THAT A LETTER WAS NEVER SENT TO ME, IT WENT TO THE ORIGINAL OWNER (WE BOUGHT IT IN 2015) AND THERE WAS NOTHING THEY WOULD DO FOR US. THIS IS THE WORST CUSTOMER SERVICE WE HAVE EVER RECEIVED -- INFINITI SHOULD TAKE PRIDE IN THEIR VEHICLES AND SHOULD OWN THEIR MISTAKE AND PAY FOR ALL CUSTOMERS WHO HAVE BEEN AFFECTED -- THEY THEN ASKED HIM WHICH INFINITI DEALER HE WENT TO FOR SERVICING TO WHICH HE REPLIED I HAVE GONE TO THE ONE IN ANNAPOLIS, MARYLAND. TO REPLACE THIS DASHBOARD, IT WILL COST AROUND $1,500 OR MORE -- I WILL NEVER PURCHASE ANOTHER INFINITI AGAIN IF INFINITI DOESN'T DO THE RIGHT THING AND HELP OUT THEIR CUSTOMERS -- INADEQUATE NOTIFICATIONS WERE SENT OUT AND WERE NEVER FOLLOWED UP ON, I WAS NEVER ADVISED ANYTHING OF THIS BY MY LOCAL DEALER, AND NOW I AM BEING LEFT TO PICK UP THE PIECES FINANCIALLY. I AM DISGUSTED BY THE POOR CUSTOMER SERVICE WE HAVE RECEIVED AND THE UNWILLINGNESS TO HELP US AS I AM NOT A "VALUABLE ENOUGH CUSTOMER" SINCE I DON'T UTILIZE THE DEALERSHIP FOR MY SERVICES -- IF INFINITI DOESN'T DO THE RIGHT THING AND PAY FOR THE DASHBOARD THAT WAS DESTROYED BY THEIR POOR MATERIALS THAT THEY USED, NOT BECAUSE OF THE FAULT OF ITS DRIVERS, SINCERELY, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
TL* THE CONTACT OWNS A 2006 INFINITI FX35. THE CONTACT STATED THAT THE DASHBOARD HAD MELTED AND CAUSED A GLARE ON THE WINDSHIELD WHEN DRIVING DURING THE DAYTIME DURING BRIGHT SUNLIGHT. THE CAUSE OF THE FAILURE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 110,000.
TL* THE CONTACT OWNS A 2006 INFINITI FX35. THE CONTACT STATED THAT THE DASHBOARD HAD MELTED AND CAUSED A GLARE ON THE WINDSHIELD WHEN DRIVING DURING THE DAYTIME DURING BRIGHT SUNLIGHT. THE CAUSE OF THE FAILURE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 110,000.
THE DASHBOARD OF THE VEHICLE HAS STARTED TO MELT/BUBBLE UP. THIS HAS RESULTED IN A VERY SHINY/STICKY DASH WHICH ON SUNNY DAYS REFLECTS LIGHT BACK UP ONTO THE INSIDE OF THE WINDSHIELD CREATING A VERY DISTRACTING/OBSTRUCTING GLARE MAKING IT DIFFICULT TO SEE THE ROAD. INFINITY EXTENDED THEIR WARRANTY FROM 2010 UP TO 2014 TO REPLACE THE DASHBOARD BUT WILL NOW DO NOTHING TO CORRECT THIS SAFETY HAZARD EVEN THOUGH IT DID NOT APPEAR ON MY CAR TILL THIS YEAR.
THE DASHBOARD OF THE VEHICLE HAS STARTED TO MELT/BUBBLE UP. THIS HAS RESULTED IN A VERY SHINY/STICKY DASH WHICH ON SUNNY DAYS REFLECTS LIGHT BACK UP ONTO THE INSIDE OF THE WINDSHIELD CREATING A VERY DISTRACTING/OBSTRUCTING GLARE MAKING IT DIFFICULT TO SEE THE ROAD. INFINITY EXTENDED THEIR WARRANTY FROM 2010 UP TO 2014 TO REPLACE THE DASHBOARD BUT WILL NOW DO NOTHING TO CORRECT THIS SAFETY HAZARD EVEN THOUGH IT DID NOT APPEAR ON MY CAR TILL THIS YEAR.
THE DASH IS BUBBLING. CALLED INFINITY. THEY HAD A RECALL BEFORE I BOUGHT THE VEHICLE FOR A REPLACEMENT DASH BUT WILL NOT COVER IT NOW. *TR
THE DASH IS BUBBLING. CALLED INFINITY. THEY HAD A RECALL BEFORE I BOUGHT THE VEHICLE FOR A REPLACEMENT DASH BUT WILL NOT COVER IT NOW. *TR
TL* THE CONTACT OWNS A 2006 INFINITI FX35. THE CONTACT STATED THAT THE DASHBOARD CONTAINED BUBBLES AND WAS DETERIORATING. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 88,100. UPDATED 12/09/14*LJ
TL* THE CONTACT OWNS A 2006 INFINITI FX35. THE CONTACT STATED THAT THE DASHBOARD CONTAINED BUBBLES AND WAS DETERIORATING. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 88,100. UPDATED 12/09/14*LJ
TL*THE CONTACT OWNS A 2006 INFINITI FX35. THE CONTACT STATED THAT THE REAR LIFT GATE DOOR NO LONGER STAYED OPEN. THE CONTACT WAS TOLD THAT SHE SHOULD HOLD THE DOOR OPEN INSTEAD OF ALLOWING IT TO STAY OPEN ON ITS OWN. THE DEALER STATED THAT THE SHOCKS ON THE REAR DOOR HAVE FAILED. THE FAILURE AND CURRENT MILEAGES WERE 34000.
TL*THE CONTACT OWNS A 2006 INFINITI FX35. THE CONTACT STATED THAT THE REAR LIFT GATE DOOR NO LONGER STAYED OPEN. THE CONTACT WAS TOLD THAT SHE SHOULD HOLD THE DOOR OPEN INSTEAD OF ALLOWING IT TO STAY OPEN ON ITS OWN. THE DEALER STATED THAT THE SHOCKS ON THE REAR DOOR HAVE FAILED. THE FAILURE AND CURRENT MILEAGES WERE 34000.