High Severity Issue
This component has been associated with crashes, fires, or deaths.
This Problem Across All Years
While car was in operation, Intelligent Key System warning light came on (yellow "KEY" light). After turning off car engine, car will no longer start up. Key fob locks and unlocks doors, but car will not start. Prior to this incident there were no indications of a problem, no wornings. Upon investigation and research, the issue is related to a "Steering Lock Failure", and is widely known for years by other owners, repair shops, and Nissan and Infiniti. Nissan has addressed the issue by recalling and repairing the failure, however Infiniti has ignored the issue even though it is the same part (and same company). Infiniti must be made to repair the failure, as Nissan has done.
While car was in operation, Intelligent Key System warning light came on (yellow "KEY" light). After turning off car engine, car will no longer start up. Key fob locks and unlocks doors, but car will not start. Prior to this incident there were no indications of a problem, no wornings. Upon investigation and research, the issue is related to a "Steering Lock Failure", and is widely known for years by other owners, repair shops, and Nissan and Infiniti. Nissan has addressed the issue by recalling and repairing the failure, however Infiniti has ignored the issue even though it is the same part (and same company). Infiniti must be made to repair the failure, as Nissan has done.
While enrooted to work my vehicle just shut off unexpectedly. I had the vehicle towed to nearest mechanic shop and they could not find out why my vehicle stopped, then the vehicle started back up and I drove the vehicle home. A few days later on my way to work again, my vehicle would not start at all. I had AAA come out to try and start the vehicle thinking that it was a dead battery, but I was told that the battery was in good shape. A few days later my vehicle started once again, so I took it to another mechanic shop and was informed that it was possibly the key fob, then the vehicles onboard computer. They proceeded to troubleshoot the vehicle thinking that this maybe the issue, then the vehicle would not start once again. It was not any of the issues that they thought. The vehicle was taken to the dealership to find out what was going on for sure. I was then informed that it was possibly the steering wheel lockbox since the dashboard yellow key light is lighting up as well, and that this is a known issue for sure with the 2011 Infiniti G25 and Nissan vehicles. They informed me that the cost would be well over $1500; this is funds that I do not have. I have been stranded while driving stranded on the road multiple times. This is unacceptable for sure.
While enrooted to work my vehicle just shut off unexpectedly. I had the vehicle towed to nearest mechanic shop and they could not find out why my vehicle stopped, then the vehicle started back up and I drove the vehicle home. A few days later on my way to work again, my vehicle would not start at all. I had AAA come out to try and start the vehicle thinking that it was a dead battery, but I was told that the battery was in good shape. A few days later my vehicle started once again, so I took it to another mechanic shop and was informed that it was possibly the key fob, then the vehicles onboard computer. They proceeded to troubleshoot the vehicle thinking that this maybe the issue, then the vehicle would not start once again. It was not any of the issues that they thought. The vehicle was taken to the dealership to find out what was going on for sure. I was then informed that it was possibly the steering wheel lockbox since the dashboard yellow key light is lighting up as well, and that this is a known issue for sure with the 2011 Infiniti G25 and Nissan vehicles. They informed me that the cost would be well over $1500; this is funds that I do not have. I have been stranded while driving stranded on the road multiple times. This is unacceptable for sure.
I was having gas mileage issues and had an engine light come on one day. I checked it for it to come up with mass air flow sensor code. I had them replaced. Once I replaced them I noticed I still had the light and mileage issues. I did some research and found out you need to reprogram the sensors at a dealership after replacement. I scheduled an appointment at Infiniti of Akron and they reprogrammed them. I left and a couple hours of driving later the acceleration is worse and mileage is bad. The engine light comes back on. I call back they check my ECU and said I was missing an update. They couldn’t do the update due to their systems being down at the time and told me they would call me when they were ready. I left to head home. I hopped on the highway towards my house. After about 10 minutes of driving my car begins to slow down to a complete halt and stalls right in rush hour traffic. I had no where to safely pull over. There was no shoulder available due to construction. I immediately called 911 to assist me to get an emergency tow. I eventually ended up being rear ended by a car. A fire lieutenant stayed with me for about 2 hours to ensure I was safe until the tow showed. This was a terrifying incident and should be noted. People need to be warned their is an intake volume learn problem with the ECU of these vehicle. People could be killed. I was lucky.
I was having gas mileage issues and had an engine light come on one day. I checked it for it to come up with mass air flow sensor code. I had them replaced. Once I replaced them I noticed I still had the light and mileage issues. I did some research and found out you need to reprogram the sensors at a dealership after replacement. I scheduled an appointment at Infiniti of Akron and they reprogrammed them. I left and a couple hours of driving later the acceleration is worse and mileage is bad. The engine light comes back on. I call back they check my ECU and said I was missing an update. They couldn’t do the update due to their systems being down at the time and told me they would call me when they were ready. I left to head home. I hopped on the highway towards my house. After about 10 minutes of driving my car begins to slow down to a complete halt and stalls right in rush hour traffic. I had no where to safely pull over. There was no shoulder available due to construction. I immediately called 911 to assist me to get an emergency tow. I eventually ended up being rear ended by a car. A fire lieutenant stayed with me for about 2 hours to ensure I was safe until the tow showed. This was a terrifying incident and should be noted. People need to be warned their is an intake volume learn problem with the ECU of these vehicle. People could be killed. I was lucky.
VEHICLE HAS BEEN IN THE SHOP OVER 12 TIMES AND HAS HAD 2 ECM REPLACEMENTS, 3 MASS AIRFLOW SENSORS, 2 THROTTLE BODIES, 3 COMPUTER REPROGRAMS, MULTIPLE AIR FILTER REPLACEMENTS AND TWO FUEL INJECTION CLEANINGS. VEHICLE'S CHECK ENGINE LIGHT IS ON AGAIN AND WAS TOLD VEHICLE HAS ANOTHER CORRUPT MASS AIR FLOW SENSOR. INFINITI IS UNWILLING TO FIX THE VEHICLES WARRANTIED PARTS. WAS INVOLVED IN AN ACCIDENT 06/2016 AND WAS T-BONED THE OTHER DRIVER WAS GOING 40 MILES AN HOUR AND THE AIRBAGS DID NOT DEPLOY. WHEN ONE OF THE MASS AIR FLOW SENSORS FAILED THE VEHICLE ROLLED DOWN THE HIGHWAY. INFINITI WANTS ME TO TRADE THE VEHICLE IN AT THE LOWEST DEPRECIATED AMOUNT WITH AN OVERHEAD AMOUNT OF 8K ON THE LOAN.
VEHICLE HAS BEEN IN THE SHOP OVER 12 TIMES AND HAS HAD 2 ECM REPLACEMENTS, 3 MASS AIRFLOW SENSORS, 2 THROTTLE BODIES, 3 COMPUTER REPROGRAMS, MULTIPLE AIR FILTER REPLACEMENTS AND TWO FUEL INJECTION CLEANINGS. VEHICLE'S CHECK ENGINE LIGHT IS ON AGAIN AND WAS TOLD VEHICLE HAS ANOTHER CORRUPT MASS AIR FLOW SENSOR. INFINITI IS UNWILLING TO FIX THE VEHICLES WARRANTIED PARTS. WAS INVOLVED IN AN ACCIDENT 06/2016 AND WAS T-BONED THE OTHER DRIVER WAS GOING 40 MILES AN HOUR AND THE AIRBAGS DID NOT DEPLOY. WHEN ONE OF THE MASS AIR FLOW SENSORS FAILED THE VEHICLE ROLLED DOWN THE HIGHWAY. INFINITI WANTS ME TO TRADE THE VEHICLE IN AT THE LOWEST DEPRECIATED AMOUNT WITH AN OVERHEAD AMOUNT OF 8K ON THE LOAN.
WENT TO START CAR AND DEPRESSED PUSH START BUTTON AND THE CAR WOULD NOT START. A YELLOW KEY SYMBOL AND RED CAR SYMBOL WITH A KEY INSIDE APPEARED IN THE DASH, BUT NO OTHER LIGHTS IN THE DASH CAME ON, NOR DID THE RADIO. CONTACTED THE DEALER AND ATTEMPTED TO PUT THE KEY IN THE SLOT, CHANGE THE KEY FOB BATTERY AND JUMPSTART THE CAR, BUT THE CAR WOULD NOT START. TOWED THE CAR TO THE DEALERSHIP AND THEY INFORMED ME THAT THE STEERING LOCK ASSEMBLY WAS BAD AND NEEDED TO BE REPLACED.
WENT TO START CAR AND DEPRESSED PUSH START BUTTON AND THE CAR WOULD NOT START. A YELLOW KEY SYMBOL AND RED CAR SYMBOL WITH A KEY INSIDE APPEARED IN THE DASH, BUT NO OTHER LIGHTS IN THE DASH CAME ON, NOR DID THE RADIO. CONTACTED THE DEALER AND ATTEMPTED TO PUT THE KEY IN THE SLOT, CHANGE THE KEY FOB BATTERY AND JUMPSTART THE CAR, BUT THE CAR WOULD NOT START. TOWED THE CAR TO THE DEALERSHIP AND THEY INFORMED ME THAT THE STEERING LOCK ASSEMBLY WAS BAD AND NEEDED TO BE REPLACED.