This Problem Across All Years
While car was in operation, Intelligent Key System warning light came on (yellow "KEY" light). After turning off car engine, car will no longer start up. Key fob locks and unlocks doors, but car will not start. Prior to this incident there were no indications of a problem, no wornings. Upon investigation and research, the issue is related to a "Steering Lock Failure", and is widely known for years by other owners, repair shops, and Nissan and Infiniti. Nissan has addressed the issue by recalling and repairing the failure, however Infiniti has ignored the issue even though it is the same part (and same company). Infiniti must be made to repair the failure, as Nissan has done.
While car was in operation, Intelligent Key System warning light came on (yellow "KEY" light). After turning off car engine, car will no longer start up. Key fob locks and unlocks doors, but car will not start. Prior to this incident there were no indications of a problem, no wornings. Upon investigation and research, the issue is related to a "Steering Lock Failure", and is widely known for years by other owners, repair shops, and Nissan and Infiniti. Nissan has addressed the issue by recalling and repairing the failure, however Infiniti has ignored the issue even though it is the same part (and same company). Infiniti must be made to repair the failure, as Nissan has done.
While enrooted to work my vehicle just shut off unexpectedly. I had the vehicle towed to nearest mechanic shop and they could not find out why my vehicle stopped, then the vehicle started back up and I drove the vehicle home. A few days later on my way to work again, my vehicle would not start at all. I had AAA come out to try and start the vehicle thinking that it was a dead battery, but I was told that the battery was in good shape. A few days later my vehicle started once again, so I took it to another mechanic shop and was informed that it was possibly the key fob, then the vehicles onboard computer. They proceeded to troubleshoot the vehicle thinking that this maybe the issue, then the vehicle would not start once again. It was not any of the issues that they thought. The vehicle was taken to the dealership to find out what was going on for sure. I was then informed that it was possibly the steering wheel lockbox since the dashboard yellow key light is lighting up as well, and that this is a known issue for sure with the 2011 Infiniti G25 and Nissan vehicles. They informed me that the cost would be well over $1500; this is funds that I do not have. I have been stranded while driving stranded on the road multiple times. This is unacceptable for sure.
While enrooted to work my vehicle just shut off unexpectedly. I had the vehicle towed to nearest mechanic shop and they could not find out why my vehicle stopped, then the vehicle started back up and I drove the vehicle home. A few days later on my way to work again, my vehicle would not start at all. I had AAA come out to try and start the vehicle thinking that it was a dead battery, but I was told that the battery was in good shape. A few days later my vehicle started once again, so I took it to another mechanic shop and was informed that it was possibly the key fob, then the vehicles onboard computer. They proceeded to troubleshoot the vehicle thinking that this maybe the issue, then the vehicle would not start once again. It was not any of the issues that they thought. The vehicle was taken to the dealership to find out what was going on for sure. I was then informed that it was possibly the steering wheel lockbox since the dashboard yellow key light is lighting up as well, and that this is a known issue for sure with the 2011 Infiniti G25 and Nissan vehicles. They informed me that the cost would be well over $1500; this is funds that I do not have. I have been stranded while driving stranded on the road multiple times. This is unacceptable for sure.
THIS HAPPENED 9.03.19. I RAN SOME ERRANDS THEN PROCEEDED TO HEAD HOME. EVERYTHING WAS FINE. I WAS PARKED FOR ABOUT 2.5 HOURS WHEN I WENT BACK TO MY CAR. IT LET ME IN AS USUAL SO I DIDN'T THINK ANYTHING WAS A MISS. HOWEVER, WHEN I TRIED TO START IT. IT DIDN'T START. I TRIED CHANGING THE BATTERY ON THE INTELLIGENT KEY FOB AND NOTHING. ON THE DASH WAS YELLOWISH KEY LIGHT APPEARED EVERY TIME I TRIED TO TURN THE CAR ON. I TOOK IT TO MY MECHANIC AND HE ORIGINALLY THOUGHT IT WAS THE BATTERY BECAUSE THE LIGHT DIDN'T COME ON. HE TRIED TO GIVE IT A BOOST AND STILL NOTHING. WE BROUGHT IT TO THE SHOP AND IT TURNED OUT TO THE STEERING LOCKBOX. THIS ISSUE COULD CAUSE SOMEONE TO BE IN A DANGEROUS SITUATION. LUCKILY I WAS HOME, HOWEVER, I COULD HAVE BEEN ANYWHERE WITH MY 5 YR OLD CHILD. I WAS NOT PREPARED FOR ANYTHING TO GO WRONG AS I RECEIVED NO INDICATORS THAT SOMETHING WAS WRONG. I KEEP UP WITH ALL MAINTENANCE ON MY CAR BECAUSE I RELY ON IT TO GET ME TO POINT A AND SO ON ALONG WITH MY PRECIOUS CARGO WITH ME. I CALLED INFINITI AND CHECK THIS WEBSITE TO CHECK FOR RECALLS AND NOTHING WAS LISTED.
THIS HAPPENED 9.03.19. I RAN SOME ERRANDS THEN PROCEEDED TO HEAD HOME. EVERYTHING WAS FINE. I WAS PARKED FOR ABOUT 2.5 HOURS WHEN I WENT BACK TO MY CAR. IT LET ME IN AS USUAL SO I DIDN'T THINK ANYTHING WAS A MISS. HOWEVER, WHEN I TRIED TO START IT. IT DIDN'T START. I TRIED CHANGING THE BATTERY ON THE INTELLIGENT KEY FOB AND NOTHING. ON THE DASH WAS YELLOWISH KEY LIGHT APPEARED EVERY TIME I TRIED TO TURN THE CAR ON. I TOOK IT TO MY MECHANIC AND HE ORIGINALLY THOUGHT IT WAS THE BATTERY BECAUSE THE LIGHT DIDN'T COME ON. HE TRIED TO GIVE IT A BOOST AND STILL NOTHING. WE BROUGHT IT TO THE SHOP AND IT TURNED OUT TO THE STEERING LOCKBOX. THIS ISSUE COULD CAUSE SOMEONE TO BE IN A DANGEROUS SITUATION. LUCKILY I WAS HOME, HOWEVER, I COULD HAVE BEEN ANYWHERE WITH MY 5 YR OLD CHILD. I WAS NOT PREPARED FOR ANYTHING TO GO WRONG AS I RECEIVED NO INDICATORS THAT SOMETHING WAS WRONG. I KEEP UP WITH ALL MAINTENANCE ON MY CAR BECAUSE I RELY ON IT TO GET ME TO POINT A AND SO ON ALONG WITH MY PRECIOUS CARGO WITH ME. I CALLED INFINITI AND CHECK THIS WEBSITE TO CHECK FOR RECALLS AND NOTHING WAS LISTED.
AFTER NORMAL USE, AND WITH NO WARNING INDICATIONS, THE VEHICLE FAILED TO START AFTER BEING PARKED. IT WAS OBSERVED THAT THE STEERING WHEEL FAILED TO LOCK, AND THE INTELLIGENT KEY INDICATOR ILLUMINATED FROM THE DASH WHEN THE PUSH-BUTTON IGNITION WAS PRESSED. ACCORDING TO THE 2011 INFINITI G OWNER'S MANUAL, WHEN THE INTELLIGENT KEY INDICATOR LIGHT APPEARS, IT INDICATES A MALFUNCTION WITH THE ELECTRICAL STEERING LOCK SYSTEM OR THE INTELLIGENT KEY SYSTEM INDICATOR. THE VEHICLE HAD TO BE TOWED TO THE INFINITI DEALER, AND THE DEFECTIVE STEERING LOCK HAD TO BE REPLACED, IN ORDER TO RETURN THE VEHICLE BACK INTO AN OPERABLE STATE. THIS MECHANICAL DEFECT POSES A SAFETY RISK TO UNEXPECTED VEHICLE OWNERS, AS IT COULD LEAVE THEM IMMOBILE IN INSECURE SURROUNDINGS, AND PREVENT THEM FROM REACHING IMMEDIATE HELP WHEN THREATENED OR HARASSED, AND IN THE EVENT OF EMERGENCIES, MEDICAL CONDITIONS OR ADVERSE WEATHER CONDITIONS. WHAT IS MORE DISTURBING, IS THAT INFINITI IS AWARE OF THE STEERING LOCK DEFECT. THIS IS EVIDENT FROM THE NUMEROUS COMPLAINTS OF INFINITI OWNERS, PUBLISHED ON THE NHTSA WEBSITE, CONSUMER ADVOCACY WEBSITES, ONLINE FORUMS, MESSAGE BOARDS, AND SOCIAL NETWORKS. IN ADDITION, NISSAN (INFINITI'S PARENT COMPANY) ADDRESSED THIS PROBLEM WITH A VOLUNTARY SERVICE CAMPAIGN ON SPECIFIC MY2009-10 NISSAN ALTIMA, ALTIMA COUPE, ALTIMA HYBRID, AND MAXIMA VEHICLES, WITH THE REPLACEMENT OF THE EXISTING ELECTRONIC STEERING COLUMN LOCK (ESCL) WITH AN ELECTRONIC STEERING COLUMN BOX (ESCB). HOWEVER, INFINITI (THE LUXURY DIVISION OF NISSAN) HAS REFUSED TO TAKE OWNERSHIP OF THIS KNOWN DEFECT WITH THEIR STEERING LOCK AND WILL NOT MAKE CORRECTIVE ACTIONS ON THE BEHALF OF THEIR CUSTOMERS TO ENSURE THE QUALITY AND SAFETY OF THEIR PRODUCT.
AFTER NORMAL USE, AND WITH NO WARNING INDICATIONS, THE VEHICLE FAILED TO START AFTER BEING PARKED. IT WAS OBSERVED THAT THE STEERING WHEEL FAILED TO LOCK, AND THE INTELLIGENT KEY INDICATOR ILLUMINATED FROM THE DASH WHEN THE PUSH-BUTTON IGNITION WAS PRESSED. ACCORDING TO THE 2011 INFINITI G OWNER'S MANUAL, WHEN THE INTELLIGENT KEY INDICATOR LIGHT APPEARS, IT INDICATES A MALFUNCTION WITH THE ELECTRICAL STEERING LOCK SYSTEM OR THE INTELLIGENT KEY SYSTEM INDICATOR. THE VEHICLE HAD TO BE TOWED TO THE INFINITI DEALER, AND THE DEFECTIVE STEERING LOCK HAD TO BE REPLACED, IN ORDER TO RETURN THE VEHICLE BACK INTO AN OPERABLE STATE. THIS MECHANICAL DEFECT POSES A SAFETY RISK TO UNEXPECTED VEHICLE OWNERS, AS IT COULD LEAVE THEM IMMOBILE IN INSECURE SURROUNDINGS, AND PREVENT THEM FROM REACHING IMMEDIATE HELP WHEN THREATENED OR HARASSED, AND IN THE EVENT OF EMERGENCIES, MEDICAL CONDITIONS OR ADVERSE WEATHER CONDITIONS. WHAT IS MORE DISTURBING, IS THAT INFINITI IS AWARE OF THE STEERING LOCK DEFECT. THIS IS EVIDENT FROM THE NUMEROUS COMPLAINTS OF INFINITI OWNERS, PUBLISHED ON THE NHTSA WEBSITE, CONSUMER ADVOCACY WEBSITES, ONLINE FORUMS, MESSAGE BOARDS, AND SOCIAL NETWORKS. IN ADDITION, NISSAN (INFINITI'S PARENT COMPANY) ADDRESSED THIS PROBLEM WITH A VOLUNTARY SERVICE CAMPAIGN ON SPECIFIC MY2009-10 NISSAN ALTIMA, ALTIMA COUPE, ALTIMA HYBRID, AND MAXIMA VEHICLES, WITH THE REPLACEMENT OF THE EXISTING ELECTRONIC STEERING COLUMN LOCK (ESCL) WITH AN ELECTRONIC STEERING COLUMN BOX (ESCB). HOWEVER, INFINITI (THE LUXURY DIVISION OF NISSAN) HAS REFUSED TO TAKE OWNERSHIP OF THIS KNOWN DEFECT WITH THEIR STEERING LOCK AND WILL NOT MAKE CORRECTIVE ACTIONS ON THE BEHALF OF THEIR CUSTOMERS TO ENSURE THE QUALITY AND SAFETY OF THEIR PRODUCT.
THE STEERING LOCK UNIT FAILED ON MY INFINITI G25X. IT WAS WAS STATIONARY AT A GROCERY STORE AND WHEN I CAME OUT IT WOULD NOT START SO I HAD IT TOWED TO INFINITI OF LYNNWOOD. I SEE THEIR WAS A RECALL ON THIS PART BY NISSAN BUT INFINITI REFUSED TO HONOR IT EVEN THOUGH IT'S THE SAME PART. INFINITI HAS A GREAT SCAM GOING AS ONLY THE DEALERSHIP CAN FIX THIS PROBLEM SO THEY CHARGE OUTRAGEOUS PRICES. $2,264.14 IS WHAT THE INFINITI DEALERSHIP WANTS TO FIX THIS. PLEASE HELP.
THE STEERING LOCK UNIT FAILED ON MY INFINITI G25X. IT WAS WAS STATIONARY AT A GROCERY STORE AND WHEN I CAME OUT IT WOULD NOT START SO I HAD IT TOWED TO INFINITI OF LYNNWOOD. I SEE THEIR WAS A RECALL ON THIS PART BY NISSAN BUT INFINITI REFUSED TO HONOR IT EVEN THOUGH IT'S THE SAME PART. INFINITI HAS A GREAT SCAM GOING AS ONLY THE DEALERSHIP CAN FIX THIS PROBLEM SO THEY CHARGE OUTRAGEOUS PRICES. $2,264.14 IS WHAT THE INFINITI DEALERSHIP WANTS TO FIX THIS. PLEASE HELP.