2012 INFINITI G37 Air Bags Problems

I purchased this vehicle, 2012 Infiniti G 37XS in September 2023. The vehicle was basically brand new with less than 2200 miles on it and I have driven it very little up to that point, October 2024, as it is not my primary vehicle. Around [XXX], I believe it was around 8100 miles and change on the vehicle, a warning light came on my dash regarding my passenger airbag. Since that date, I have worked with Plaza Infiniti in Creve Coeur, who has looked at the vehicle a few times and identified that there is no part replacement other than OEM that can fix this issue. However, the part has been discontinued. Today, I reached out to Infiniti directly, and with a sad heart, they refuse to even listen to me. Now, I have a vehicle that has a safety issue and no way to fix it. The part number 87300–1NL6A, is the lower seat assembly for the passenger side of my 2012 Infiniti G 37XS. This part also has the occupant sensor which is directly affecting the airbag. The sensor is not replaceable separately of the lower seat assembly. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The contact owns a 2012 Infiniti G37. The contact stated that the air bag warning light was illuminated, and the message "Seat Belt Off" was displayed. The vehicle was taken to the dealer, where DTC code: B1018 was retrieved. The dealer determined that the passenger's side seat occupant classification system sensor and module diagnostic unit had failed and needed to be replaced. The vehicle was not repaired due to the cost. The dealer referred the contact to the NHTSA Hotline for assistance. The manufacturer was not notified of the failure. The failure mileage was approximately 178,789.

Mileage: 178,789

Air bag alert warning light and this 2012 infiniti g37 and it should be added to the recall list

I’ve owned this 2012 g37 for a few years and had no issues whatsoever. However within the last couple of months, my air bag light came on and has been flashing since. I’ve taken it to get inspected and had the system checked and was told my passenger seat occupant sensor malfunctioned and is throwing the code on. The sensor itself, very easily replaced, is unable to be bought by itself. Repairs by the dealership is well over 5,000 for the seat and labor. The sensor is being sold as a component part of the bottom build of the seat, and cannot be sold otherwise. The issue with the sensor not being active, prevents the activation of the passenger airbag regardless of the seat being occupied or not. My concerns are that I won’t be able to safely commute with passengers on the road and also being able to pass state inspection, as needed per law per state. Without this sensor, driving is an everyday peril, a safety concern a driver has no control over with other vehicles on the road. There has not been any prior incidents that have occurred that could cause this electronic issue.

Passenger Side Air Bag sensor flashes possibility due to faulty sensor in passenger seat. Water enters cabin on passenger side causing water to pool on floorboards, possibly causing electrical damage and failure. Water entering could be due to flawed design in water channel or sunroof.

The air bag sensor on the passenger seat has failed and the passenger seat does not recognize even an adult person sitting on it. As a result the airbag-off light for the passenger is always on and I am afraid if the rest of the airbags are working properly due to this faulty sensor. I looked up online after my sensor failed and it seems like this is a common issue for G37 vehicles. The only option to fix the problem is to replace the entire seat at a cost of anywhere from $6,500 to $8,500. My wife is afraid to ride in the car with me for fear the airbag will not deploy. There was no warning prior to the light flashing on the dash.

I first noticed this problem on August 15, 2022. The front Passenger Airbag Off Light on the dashboard is always illuminated when the car is started, with or without any occupant on the seat, which would indicate that the airbag in non-operational and will not deploy when needed. At the same time, the Supplemental Air Bag Warning Light in the instrument panel is flashing. I have not brought my car to the dealer or any repair shop for inspection or repair. I just noticed similar complaints from other people in the internet for the same model year car and that the repair cost being qouted to them is upwards of $6000.00. I am also aware of an on going recall of other Infiniti models for a faulty Occupant Classification Sensor.

My air bag sensor on the dash came on, so I took it to the dealer. The dealer told me that my air bag sense is not working and that I would have to replace the entire seat for 9,000 dollars to fix. My car is a 2012 and is worth ~ 12,000 dollars. So obviously I cannot not have them replace seat. I started researching if there was an alternative fix and found this is a very common issue with Nissan and Infinity on numerous makes and models, there are hundreds of posts where this is happening to owners of infinity and Nissan….so why has this not been recalled as a safety issue? I can no longer have a passenger in my car. But my guess is there are lives being put at risk daily due to the sensor failure. This is extremely disappointing that this is how Nissan and Infinity support the customers, our lives are at risk. Please consider looking into this as a safety recall for the hundreds of us that cannot invest in a 9,000 dollar seat to protect our lives.

The Seat sensor fails to detect passenger and does not activate the airbags even if a passenger is seated.

Passenger side airbag flashes often

THE AIR BAG SENSOR ON THE PASSENGER SEAT HAS FAILED AND THE PASSENGER SEAT DOES NOT RECOGNIZE EVEN AN ADULT PERSON SITTING ON IT. AS A RESULT THE AIRBAG-OFF LIGHT FOR THE PASSENGER IS ALWAYS ON AND I AM AFRAID IF THE REST OF THE AIRBAGS ARE WORKING PROPERLY DUE TO THIS FAULTY SENSOR. I LOOKED UP ONLINE AFTER MY SENSOR FAILED AND IT SEEMS LIKE THIS IS A COMMON ISSUE FOR G37 VEHICLES. NISSAN SEEMS TO HAVE ALEADY HAD A RECALL FOR FAULTY AIRBAG SENSORS FOR MODEL YEAR 2007-2008 BUT IT LOOKS LIKE THE ISSUE HASN'T BEEN COMPLETELY RESOLVED IN VEHICLES FROM SUBSEQUENT MODEL YEARS TOO.

AIR BAG WARNING LIGHT ON 2012 G37 CONVERTIBLE WITH ONLY 46,000 MI. INFINITY SERVICE FOUND CODE B1018 OCCUPANT SENSOR FAILURE PASSENGER SEAT. QUOTED COST OF REPAIR AT $7200 TO REPLACE SEAT BASE. THIS IS OBVIOUSLY A DESIGN DEFECT WHEN CANNOT REPLACE A SENSOR WITHOUT REPLACING THE WHOLE BASE. THIS IS OBVIOUSLY A SENSOR DEFECT WHEN YOU SEE THE NUMBERS THAT HAVE REPORTED THIS FAILURE (IMAGINE THE NUMBER THAT DID NOT REPORT) THIS SHOULD BE A SAFETY RECALL AND. COVERED BY INFINITY. $7200 TO REPAIR A FAILED SENSOR IS UNREASONABLE.

Mileage: 46,000

AIRBAGS IS NOT WORKING. NISSAN DEALER IS ASKING $7,000.00 TO REPLACE IT WITH NEW ONE.

Mileage: 51,179

2012 INFINITI G37 35000 MILES. DISPLAYS FLASHING PASSENGER AIRBAG LIGHT WHENEVER THE IGNITION IS ON, AND THE "PASSENGER AIRBAG OFF" LIGHT ILLUMINATES CONTINUOUSLY EVEN WITH ADULT IN PASSENGER SEAT. LOCAL INFINITI DEALER TROUBLESHOOT AND INDICATED THAT TO FIX THE BAD PASSENGER SEAT SENSOR THE ENTIRE SEAT WOULD REQUIRE REPLACEMENT AT A COST OF $8K. I APPEALED DIRECTLY TO INFINITI CONSUMER AFFAIRS; THEY DECLINED TO OFFER ANY ASSISTANCE AS THE VEHICLE WAS BEYOND THE WARRANTY TIME PERIOD. THIS IS A DESIGN FLAW--CUSTOMERS SHOULD NOT BE FACED WITH THE CHOICE OF EITHER BEARING THE EXTREME COST OF POOR ENGINEERING OR PUTTING PASSENGERS AT RISK.*DT*JB

Mileage: 32,000

SITTING IN DRIVEWAY I STARTED THE CAR AND SIDE AIRBAG LIGHT CAME ON FOR NO REASON. I HAVE SPOKEN TO MULTIPLE PEOPLE AND THEY ALL SEEM TO HAVE THIS ISSUE WITH THIS VEHICLE. THIS SHOULD BE A RECALL FIX AS IT PUTS PEOPLE IN DANGER.

Mileage: 68,500

FAULTY PASSENGER AIRBAG SENSOR. INFINITI IS AWARE OF THE PREVALENT PROBLEM BUT WILL NOT ISSUE A RECALL. THE PASSENGER AIR BAG IS DEACTIVATED EVEN WITH ADULT PASSENGERS IN THE PASSENGER SEAT. THIS IS A MAJOR SAFETY ISSUE. I TOOK THE VEHICLE TO THE INFINITI DEALER FOR REPAIR AND THEY SAID IT WOULD COST $9,000.00 TO REPAIR. THIS IS AN OUTRAGE AND SEVERAL OTHER OWNERS HAVE EXPERIENCED THIS SAME ISSUE.

Mileage: 76,000

INFINITI G37 CONVERTIBLE YEAR 2012, WITH 11,400 MILES (SECONDARY CAR VERY LOW MILES) DISPLAYED PASSENGER AIRBAG ERROR/WILL NOT DEPLOY AIRBAG IN A CRASH. THE CAR WAS STARTED AND THE DISPLAY LIGHT NEVER WENT OFF AND HAS STAY ON EVERY SINCE WHILE DRIVING. TOOK THE CAR TO WESTHOUSTON INFINITI SERVICE ONE WEEK LATER AND WAS TOLD A SENSOR WAS BAD AND THAT THE ENTIRE SEAT WOULD REQUIRE REPLACEMENT AT A COST OF 6K (MY SEAT IS ALMOST BRAND NEW). I QUESTIONED WHY I SHOULD HAVE TO PAY FOR WHAT IS SURLY A DESIGN FLAW AND THE PRICE IS OUTRAGEOUS. I DECLINE AS THAT PRICE WAS NOT DOABLE AND CONTACTED INFINITI CONSUMER AFFAIRS WHO LISTEN TO STATE ISSUE AND SENT AN EMAIL THAT NO ASSISTANCE WOULD BE GIVEN DUE TO WARRANTY HAD EXPIRED. I CAN'T AFFORD TO REPLACE AN ENTIRE SEAT FOR A SENSOR. I'M TRYING TO UNDERSTAND WHY THIS IS NOT THEIR RESPONSIBILITY AS I KNOW OTHERS WITH THE SAME ISSUE. MY FIRM POSITION IS NO CAR COMPANY SHOULD BE ALLOW TO REQUIRE CONSUMERS TO BARE THE BURDEN OF POOR ENGINEERING.

Mileage: 11,387

G37 2012' INFINITI JOURNEY COUPE. VIN. # [XXX] MY AIR BAG LIGHT ON MY DASH BOARD, INDICATED THAT MY PASSENGER SIDE AIR BAG HAS BEEN DISABLED. CHECK IF THERE'S A FIX! ,,,,IT WAS SUGGESTED THAT IT MUST BE BROUGHT BACK TO THE DEALER TO CHECK OUT! SERVICE CHG. $150. IF IT MUST BE REPAIRED THE COST TO REPAIR THE ISSUE...A CHG. TO REPAIR & REPLACE THE CONTROLLER & FRONT PASSENGER SEAT WOULD BE IN EXCESS OF $6,000. I'VE CHECKED ON LINE COMPLAINTS & MANY OWNERS HAVE EXPERIENCED THE SAME ISSUE!...TO NO AVAIL! SAFETY SHOULD BE THE ISSUE, ESPECIALLY FOR THE ONGOING PROBLEMS WITH 'FAULTY AIR BAGS' CAUSING SOME VERY SERIOUS ACCIDENTS? MIGHT BE A TAKATA AIR BAG ISSUE? CAN YOU HELP. SINCERELY [XXX] REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *CC *TR

MY CAR HAS A LIGHT ON WHICH REFERS TO THE PASSENGER AIRBAG.

MY PASSENGER SEAT WEIGHT SENSOR IS MALFUNCTIONING GOING ON AND OFF AT VARIOUS TIMES INTO THE DRIVE AND VARIOUS WEIGHTED PASSENGERS. THIS SEEMS TO BE A VERY COMMON PROBLEM ON MY 2012 G37 SPORT AND THE SEAT (SENSOR CANNOT BE CHANGED OUT SO HAVE TO BUY THE WHOLE SEAT) RANGES BETWEEN $5000 AND $8000. THIS SEEMS TO ME TO BE A SAFETY ISSUE, WHAT WERE TO HAPPEN IF ANY ONE OF US HAVING THIS ISSUE WERE TO GET INTO AN ACCIDENT WITH A PASSENGER? FROM WHAT IVE READ THE PASSENGER AIR BAG WILL NOT GO OFF WITH THIS LIGHT ON SO THEREFORE MY PASSENGERS SAFETY IS AT RISK BECAUSE OF A VERY COMMON ISSUE FROM INFINITY. LIGHT GOES ON AND OFF EVEN SITTING STATIONARY.

Mileage: 112,000

TL* THE CONTACT OWNED A 2012 INFINITI G37. ON MAY 23, 2019, WHILE DRIVING 5 MPH, THE CONTACT PULLED INTO A PARKING SPACE AT THE POST OFFICE. SUDDENLY, THE VEHICLE ACCELERATED, DROVE OVER A CEMENT BARRIER, AND CRASHED INTO THE BUILDING. ON JULY 3, 2019, WHILE DRIVING 10 MPH, THE CONTACT SLOWED DOWN TO PARK. ONCE AGAIN, THE VEHICLE ACCELERATED, DROVE OVER A CURB, AND CRASHED INTO THE SIDE OF A BUILDING. DURING BOTH FAILURES, THE AIR BAGS DID NOT DEPLOY AND THERE WERE NO INJURIES. POLICE REPORTS WERE NOT FILED. THE VEHICLE WAS TOWED TO THE CONTACT'S HOME AND DEEMED TOTALED BY THE CONTACT'S INSURANCE COMPANY AFTER THE LAST CRASH. THE CONTACT CALLED INFINITY OF LYNNWOOD (17305 HWY 99, LYNNWOOD, WA 98037, (425) 409-6274) AND WAS ADVISED TO HAVE THE VEHICLE TOWED TO THEM FOR INSPECTION. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 83,000. *BF *TR

Mileage: 83,000

DRIVERS SIDE DOOR AIRBAG HAD TO BE REPLACED AND ALSO THE PASSENGER SEAT OCCUPANCY SENSOR IS BAD AND THE SEAT NEEDS TO BE REPLACED. THESE ITEMS WERE DIAGNOSED AT 55,000 MILES ON THE CAR

Mileage: 55,000

I BROUGHT IN MY 2012 FOR MAINTENANCE AT AN INFINITI SERVICE DEALER. I RECEIVED A "NEW" BATTERY AS I WAS TOLD THE BATTERY NEEDED REPLACEMENT SOON. COME TO FIND OUT, THE "NEW" BATTERY WAS ACTUALLY A FAULTY COMPONENT AND MY CAR WOULD NOT START. I BROUGHT IT IN FOR DIAGNOSTICS AND THEY SAID NOTHING WAS WRONG. I TOLD THEM THAT IT MUST BE THE BATTERY SINCE I NEVER HAD THAT ISSUE BEFORE. THE BATTERY ISSUE CONTINUED AND I WOULD HAVE TO JUMP MY CAR OFF. THE DAY I HAD TO BRING IT BACK TO INFINITI, I HAD TO JUMP OFF THE CAR AND RIGHT AFTER I DID, THE AIRBAG LIGHT BEGAN FLASHING AND CODES INDICATED A FAULTY DIAGNOSIS SENSOR UNIT FOR THE AIRBAG. THEY THEN DID THEIR DIAGNOSTICS AGAIN AND DETERMINED THAT THE BATTERY ITSELF WAS THE PROBLEM IN THE CAR-STARTING ISSUE, YET THE INFINITI BAG LIGHT CONTINUED TO BLINK. THE DEALER SAID THE COST WOULD BE $1600 TO REPLACE THE SENSOR/CONTROL UNIT. THE AIRBAG HAS NEVER BEEN DEPLOYED AND I NEVER HAD ISSUES UNTIL THE BATTERY REPLACEMENT WITH A FAULTY BATTERY AND THUS CREATING THE NEED TO JUMP START THE VEHICLE. THE LIGHT CAME ON RIGHT AFTER A JUMP START. I NEVER SAW THE LIGHT BEFORE THAT.

Mileage: 86,000

PASSENGER AIRBAG LIGHT BLINKS. TOOK CAR TO DEALER AND THEY SAID THE SEAT BOTTOM NEEDS REPLACING AS IT IS AN OCCUPANCY SENSOR FAILURE. COST FOR PART IS $6500.00. COST TO INSTALL AND RESET IS $500. THAT REPAIR IS HALF THE VALUE OF WHAT IT IS WORTH. I CALLED INFINITY'NOT UNDER WARRANTY OR RECALL. HAVE READ ONLINE THAT MULTIPLE OWNERS OF THESE MODELS ARE HAVING SAME ISSUE. I FEEL THAT THIS IS A POTENTIAL SAFETY-RELATED DEFECT IN THE VEHICLE.

Mileage: 85,327

AIR BAG SYSTEM IS NOT WORKING AT ALL TIMES.

POWER STEERING PUMP AND PASSENGER AIRBAG MALFUNCTION. MANY INFINITI OWNER HAVE OR HAVE HAD THE SAME ISSUE. I THINK CUSTOMERS DON'T HAVE TO PAY FOR ANY REPAIRS IF THERE IS A BIG DEMAND ON THESE PROBLEMS. THESE TWO PROBLEMS HAPPEN WHEN MY FAMILY AND I WERE DRIVING ON THE HIGHWAY. I DON'T UNDERSTAND WHY THIS PROBLEM HASN'T BEEN CALLED AS A RECALL.

Mileage: 20

BOUGHT THIS VEHICLE FROM CREST INFINITI WITH REMAINDER OF WARRANTY WHICH JUST RAN OUT BUT AS I WENT TO SELL THE CAR PRIVATELY THE BUYER WAS A CAR DEALER IN NORMAN, OK WHO CAME DOWN TO PLANO, TX WITH TRAILER AND CASHIER'S CHECK. AFTER HOOKING UP TO DIAGNOSTIC MACHINE HE REFUSED TO PURCHASE DUE TO AN ISSUE WITH THE AIR BAGS AND SOMETHING ABOUT BYPASSED (REPORT ATTACHED TO COMPLAINT) AIR BAGS ISSUE. THIS CAR WAS REPRESENTED TO ME AS NEVER BEING IN AN ACCIDENT AND I NEVER HAD ONE DURING THE SHORT TIME THAT I OWNED IT. THIS IS CAUSING ME A REAL PROBLEM AS I HAVE BEEN DIAGNOSED WITH TERMINAL ILLNESS AND NEED ALL THE MONEY I CAN MUSTER THROUGH THE SALE OF BELONGINGS WITH THE AUTO BEING THE DURABLE GOOD WITH THE MOST VALUE. THEY ARE NOW TELLING ME THAT IT REALLY HAS VERY LITTLE VALUE NOW BECAUSE OF THIS HORRIBLE AIR BAG REPORT. IF I HAD BOUGHT IT FROM A PRIVATE PARTY THEN CAVEAT EMPTOR WOULD CERTAINLY APPLY BUT I BOUGHT IT FROM A DEALER WITH THE REMAINDER OF WARRANTY STILL APPLYING TO VEHICLE SO 'AS IS' DOES NOT WORK HERE IN MY OPINION. ATTACHED: PICTURE OF REPORT FROM DEALERS OBD TOOL.

Mileage: 25,337

I HAVE BEEN NOTIFIED BY THE DEALER THAT THE AIRBAG SENSOR IS 'OUT' AND WILL NEED TO BE REPLACED AT A COST OF $2200. THAT IS ROUGHLY 25% OF THE CAR'S VALUE.

Mileage: 80,000

TL* THE CONTACT OWNS A 2012 INFINITI G37. AFTER RE-CHARGING THE VEHICLE'S BATTERY, THE AIR BAG SENSOR REMAINED ILLUMINATED, WHICH WAS A SAFETY CONCERN. THE FAILURE WAS NOT DIAGNOSED OR REPAIRED. THE LOCAL DEALER (NISSAN OF RICHMOND IN RICHMOND, VA) WAS NOTIFIED OF THE FAILURE. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 59,000.

Mileage: 59,000

CAR BATTERY DRAINED WHILE CAR WAS UNOCCUPIED (IN A GARAGE) FOR TWO WEEKS. AFTER JUMPING CAR OPERATED AS NORMAL EXCEPT FOR AIRBAG LIGHT. INFINITI DEALER INFORMED ME THAT THE AIRBAG DIAGNOSTIC UNIT HAD FAILED AND AIRBAGS WOULD NOT DEPLOY UNTIL A $1500 REPAIR WAS DONE. DEALER NOTED THAT THE UNIT LIKELY FAILED WHEN THE BATTERY WAS AT LOW POWER OR WHEN JUMPING (JUMPED CAR EXACTLY ACCORDING TO OWNER'S MANUAL).

Mileage: 55,800

THE AIRBAG LIGHT IS BLINKING. I TOOK THE CAR TO INFINITI AND I'M TOLD THAT THE THERE IS A FAILURE CODE B1018 STORED DUE TO INTERNAL FAILURE OF OCCUPANT AIRBAG DETECTION SENSOR. THEY ARE CHARGING $6,653 TO REPLACE THIS PART. $348 IS LABOR AND THE REMAINDER IS THE PART COST. THE CAR HAS 47,800 MILES AND IS OUT OF WARRANTY BY 3 MONTHS. INFINITI USA TOLD ME THAT THE AIR BAG WOULD NOT DEPLOY ON THE PASSENGER SIDE AND THAT I SHOULD REPLACE IT IMMEDIATELY AS IT IS A SAFETY HAZARD FOR PASSENGERS WHICH ARE MAINLY MY CHILDREN. DUE TO THE FACT THAT THIS PART IS PRICED SO FAR OUT OF REACH FOR MOST NORMAL CONSUMERS, I ASKED INFINITI USA FOR SOME CONSIDERATION AS THIS IS MY ONLY CAR. THEY DECLINED ANY TYPE OF ASSISTANCE IN REPLACING THE PART. IN OTHER WORDS, ITS DANGEROUS ENOUGH FOR ME TO PAY ALMOST $7000 TO REPLACE IT BUT NOT DANGEROUS ENOUGH FOR THEM TO HELP FIX IT. I WAS TOLD AT THE DEALERSHIP THAT THEY ARE SEEING THIS SENSOR ISSUE MORE AND MORE ON CARS 3-4 YEARS OLD AND THAT THEY ARE NOT MAKING THEM LIKE THIS ANYMORE.

Mileage: 47,800

PASSENGER AIRBAG OFF LIGHT COMES ON INTERMITTENTLY WHEN A >120LB PERSON IS IN THE PASSENGER SEAT. *TR

Mileage: 29,000

TL* THE CONTACT OWNS A 2012 INFINITI G37X. THE CONTACT STATED THAT THE PASSENGER SIDE AIR BAG INDICATOR CONTINUOUSLY ILLUMINATED AS BEING OFF EVEN THOUGH THE PASSENGER SEAT WAS OCCUPIED. THE FAILURE HAS OCCURRED FOR TWO YEARS. THE VEHICLE WAS TAKEN TO THE DEALER WHO STATED THAT THERE WAS A FLAW IN THE SENSOR. THE VEHICLE HAS NOT BEEN REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE DEFECT. THE APPROXIMATE FAILURE MILEAGE WAS 16,000. ....UPDATED 07/23/14 *BF THE CONSUMER WAS INFORMED THAT IF A PERSON WEIGHED LESS THAN 110 LBS THE AIR BAG WOULD NOT DEPLOY. UPDATED 07/29/14

Mileage: 16,000