2013 INFINITI G37 Air Bags Problems

On August 6, 2025, I purchased a 2013 Infiniti G37 from Auto Quality Corp. The total amount paid was $4,700 with a pending balance of $1000. I was given the car turned on and was not present when the car was turned on. Upon leaving the dealership and arriving to my destination, I turned off the car. Once I was ready to get back on the road, the car failed to turn on again. The vehicle is failing to start and is now inoperable. I do not feel safe driving the vehicle due to the major concerns that are showing up. The vehicle is not functional. The car stopped working entirely within the same day of purchase, and I am now left with a non-operational vehicle. The odometer has discrepancies. The bill of sale shows 82,521 miles, but this does not match the information in the vehicle history reports. Also, I was not made of aware, until I signed the bill of sale, that the Airbags checkbox is marked as unknown. This raises serious safety concerns, especially since I suspect the vehicle may not even be equipped with functioning airbags. The Dealer also refuses to cooperate. I contacted them the same day I was sold the vehicle and did not answer the phone calls. I had to get a ride and go physically to the office to state my complaint. I want to return the car and request a full refund due to safety and misrepresentation issues. However, they refused to accept a return or provide any refund. The vehicle was sold "as-is" but I know the sale involved fraud and omitted critical safety information that would have affected my decision to purchase. I am requesting that your office investigate this dealer for potential violations of Florida law regarding vehicle sales, odometer fraud, and failure to disclose critical safety information.

See attached document for complaint

The air bag sensor and lights indicated that the passenger side air bag was not operating. We took the vehicle to the Infiniti Dealer and they did a diagnostic test and determined that the sensor in the passenger seat was not working. We were told that in the event of a collision that the air bags in the entire car would not deploy if the passenger air bag was not replaced. In order to have operating air bags the passenger seat would need to be replaced. The cost of the seat was 7,452.84 and the labor was 525.00. This repair was completed on 12/13/2021. It is now 7/18/23 and the passenger air bag light is now illuminated again. This repair is past the one year warranty. My wife is the only driver of this vehicle and rarely has anyone using the front passenger seat. There was a recall (number 08v522100) for this same issue fir 2007/08 G models. Please investigate this safety issue before someone is seriously injured due to this failure.

Occupancy airbag sensor went on in vehicle and dealer stated that it would be about $5200 to fix the sensor as it is built into the seat. Per Dealer- safety hazard not to fix as its not guaranteed to go off in case of an accident.

My son was driving the car and someone failed to yield in a roundabout and hit him. The passenger side curtain airbag deployed and popped. Now he has ringing in his ear and possible ear drum damage. Doctors appointment is scheduled to confirm that.

Brought my car in to fix a/c auto amp behind radio cause fuel gauge was not giving correct readings.. 2 days after receiving vehicle my airbag light turned on and is blinking and Infiniti won’t take responsibility and saying they have to fix diag sensor in center console which is 2400 dollars and if that don’t fix issue they have to replace passenger seat cushion which is 5000 dollars which is on back order and may not even be able to get part at all cause they don’t make part anymore. so I have a vehicle that I’m still paying on that will never pass inspection and it’s very upsetting that I have to take such a huge loss like this and don’t know how Infiniti is getting away with this when it should be recall.. I looked up on forums and seen dozens of complaints from ppl about the same exact issue specially after having the a/c auto amp fixed.. I also contact state and recall and they said that’s not right but they needs more complaints to do basic investigation..I really hope something gets done about this

The contact owns a 2013 Infiniti G37. The contact stated the passenger’s side air bag warning light had been illuminated. The vehicle was taken to the dealer to be diagnosed. The contact was informed that the air bag system needed to be replaced; however, the contact was informed that replacing the system might not fix the failure. The vehicle was not repaired. The manufacturer was not contacted. The failure mileage was 136,000.

Mileage: 136,000

2013 INFINITI G37. CONSUMER WRITES IN REGARDS TO ILLUMINATED AIR BAG LIGHT. THE CONSUMER STATED A LOCAL MECHANIC ADVISED THE SENSOR LOCATED INSIDE THE PASSENGER SEAT MALFUNCTIONED. THE ENTIRE PASSENGER SIDE SEAT NEEDED TO BE REPLACED AT THE EXPENSE OF THE OWNER.

My 2013 Infiniti G37 convertible has under 30,000 miles. The seat belt light/airbag warning light started flashing and did not turn off after seat belts were fastened. I called the Mobile, AL Infiniti dealer to get an appointment. They suggested because this was a saftey issue and they were so backed up that I take the vehicle to a Nissan dealer, which I did. The service department informed me that the sensor in the lower seat assemble was bad ad needed to be replaced (part number 87300JJ84A). They then told me they did not have the labor cost yet but the part was over $8300. I started researching this problem on the internet and found this was common problem with many of the Nissan products.

Passenger air bag sensor is faulty, Infiniti suggested the only replacement is a new $8000 seat.

The air bag warning light for the passenger air bag on my 2013 Infiniti G37 is constantly flashing on my dash and the passenger air bag off message is always on in my vehicle, even when my wife is sitting in the seat, and I have not had an accident. The light just started flashing on its own approximately 6 months ago. This would seem to me to be a legitimate safety issue. If I were in an accident, regardless of whose fault, and my wife was in the passenger's seat, she could sustain serious injuries due to the fact that the passenger air bag did not deploy due to a faulty sensor.

Approximately 2 months ago, the air bag warning light on the dash started flashing along with the icon on the front display warning about the passenger side airbag being off. There was no person sitting in the seat, nor was there any small items on the passenger seat. I looked up online how to reset the dash warning light and this worked up until about one week ago. Also, when someone now sits in the passenger seat, the warning light starts flashing along with the front display warning of the passenger side airbag being off. This would seem like a manufacturer defect and a safety hazard for any front passenger in my vehicle.

The airbag light on the dash was flashing. The airbag light that indicates the passenger airbag is not on stays on even if a person is sitting in the passenger seat. This means that the airbag is not active when there is someone sitting in the passenger seat. If I got into an accident and the passenger airbag did not deploy, it could cause serious bodily injury to the passenger. The cost to repair is more than half of what the car is worth. In the picture, you can see the second item in the list is to replace the passenger seat sensor.

PASSENGER AIR BAG CONSTANTLY BLINKS. AFTER LOOKING UP THIS ISSUE I SEE MANY HAVE HAD THE SAME PROBLEM WITH THIS YEAR MODEL AND PRIOR YEAR MODELS.

Mileage: 68,000

PASSENGER AIRBAG SENSOR FAILED AND RESULTS IN A $7000 FIX. THEIR SOLUTION TO THE PROBLEM IS A BRAND NEW SEAT. MY SON EXITED THE VEHICLE AND THE AIRBAG LIGHT STARTED BLINKING AND NOW DOESN'T STOP, WHICH MEANS THE AIRBAG ISN'T ON. ALSO, ONE OF THE MOTORS RESPONSIBLE FOR A FLAP WHICH FOLDS THE TOP DOWN HAS FAILED, MAKING THE TOP STOP HALFWAY DOWN. THE CONVERTIBLE TOP HAS FOUR MOTORS (ONE FOR EACH FLAP). AND IT'S NEARLY $2000 PER MOTOR. THE PART IS BACK ORDERED, SO IT MAKES ME THINK IT IS A COMMON PROBLEM. BOTH OF THESE ISSUES ARE COMMONLY REPORTED BY G37 OWNERS ON THE INTERNET.

Mileage: 66,000

PASSENGER AIR BAG LIGHT IS ON. SENSOR UNDER SEAT IS DEFECTIVE, WHICH HAS DISABLED THE AIR BAG FROM ACTIVATING IN AN ACCIDENT CREATING A DANGEROUS SITUATION. SEAT MUST BE REPLACED AT $7,000. THIS IS A KNOWN PROBLEM ON MANY CARS OF THIS MODEL. REPAIR COST IS EXCESSIVE. SHOULD BE A RECALL.

Mileage: 40,000

AIR BAG WARNING LIGHT FLASHING. TOOK TO DEALER FOR DIAGNOSIS. SERVICE ADVISOR STATED FAULTY PASSENGER SENSOR, COST TO REPAIR $7,388.00 + TAX AND SERVICE FEES. BECAUSE OF FAULTY SENSOR, AIR BAG WILL NOT DEPLOY IN AN ACCIDENT. REPAIR COST UNREASONABLE FOR REQUIRED SAFETY FEATURE. *TR

Mileage: 50,851

AIR BAG SENSOR FAULT IN PASSENGER SEAT. AIR BAG SENSOR DOES NOT WORK CORRECTLY, CAUSING AIRBAG TO BE INACTIVE FOR ALL OCCUPANTS OF PASSENGER SEAT. INFINITI DOES NOT OFFER A SENSIBLE FIX. THE ONLY WAY TO REPAIR IS TO REPLACE THE ENTIRE SEAT ($8000). THIS IS A SAFETY ISSUE THAT SHOULD BE UNDER WARRANTY NO MATTER THE AGE OF THE CAR. I HAVE FOUND REPEATED EVIDENCE OF THIS OCCURING OFTEN THROUGH LOOKING AT FORUMS AND WEBSITES THAT OWN THIS MODEL AND YEAR.

TL* THE CONTACT OWNED A 2013 INFINITI G37. THE CONTACT STATED THAT THE VEHICLE WAS REAR ENDED WHILE AT A STOP LIGHT, CAUSING THE CONTACT TO CRASH INTO ANOTHER VEHICLE. THE AIR BAG FAILED TO DEPLOY. THE CONTACT SUSTAINED A CONCUSSION, AND INJURIES TO THE LOWER BACK, LEFT ROTATOR CUP, AND LEFT ARM THAT REQUIRED MEDICAL ATTENTION. THE OTHER DRIVER WAS ALSO INJURED AND REQUIRED MEDICAL ATTENTION. A POLICE REPORT WAS FILED. THE VEHICLE WAS DESTROYED AND TOWED TO A TOW LOT. THE VEHICLE WAS NOT TAKEN TO A DEALER. THE CONTACT ALSO STATED THAT SHE WAS INVOLVED IN A CRASH ON THREE DIFFERENT OCCASIONS. THE MANUFACTURER WAS MADE AWARE OF THE FAILURES AND DID NOT ASSIST. THE FAILURE MILEAGE WAS APPROXIMATELY 40,000. *BF *JS

Mileage: 40,000

PASSENGER AIRBAG OCCUPANCY SENSOR FAILS RANDOMLY WITH PASSENGER WEIGHING 130+ POUNDS PROPERLY POSITION IN THE SEAT AND THE CAR IN MOTION ON HIGHWAYS, AND CITY STREETS. THE PROBLEM IS INDICATED BY THE "AIRBAG OFF" LIGHT REMAINING LIT WHILE A PASSENGER WEIGHING 130+ POUNDS IS PROPERLY POSITIONED IN THE PASSENGER SEAT. TURNS, SPEED, AND ROAD CONDITION DON'T SEEM TO ALTER THE OUTCOME.

Mileage: 77,000

PASSENGER AIR BAG SENSOR RANDOMLY WILL ILLUMINATE (REFLECTING SYSTEM OFF) WHEN ADULT IS PRESENT IN SEAT. UNABLE TO LOCATE RECALL BUT HAVE HEARD THIS BEING AN ISSUE ON FORUMS WITH SAME MODEL.

Mileage: 42,500

THE PASSENGER AIR BAG LIGHT ILLUMINATES (MEANING THE AIR BAG WILL NOT DEPLOY) WHEN A FULL SIZE ADULT IS SITTING IN THE PASSENGER SEAT. THE DEALERSHIP STATES THAT THE AIR BAG LIGHT SHOULD ILLUMINATE ON PARTIAL WEIGHT APPLIED TO THE SEAT BOTTOM. DEALERSHIP STATES THAT THEY TESTED BY WATCHING THE AIRBAG STATUS IN DATA MONITOR AND FOUND AIRBAG ACTIVATES WHEN SITTING IN THE SEAT PROPERLY AND TURNS OFF WHEN GETTING OUT OF THE SEAT. HOWEVER LIGHT DOES NOT ILLUMINATE IN THIS CASE. ACCORDING TO THE DEALERSHIP THE SYSTEM IS WORKING PROPERLY. THIS OCCURS WHEN THE VEHICLE IS UNDERWAY AT ANY SPEED WITH ADULT PASSENGER AND SEAT BELTS FASTENED. WHEN A FULL SIZE ADULT (175 TO 200 LBS. IS SITTING IN THE PASSENGER SEAT THE AIR BAG ILLUMINATES WHICH CONTRADICTS THE DEALERSHIPS FINDINGS. DEALERSHIP IS LOKEY INFINITI OF CLEARWATER, FL WHO EXAMINED THE SYSTEM ON 8-18-2018.

Mileage: 74,628

FRONT PASSENGER AIRBAG OFF/ON LIGHT. SHOWING OFF, WHILE PASSENGER IS SITTING IN FRONT PASSENGER SEAT, AND, CAR IS TRAVELING AT LEGAL SPEED LIMITS, ON BOTH, CITY STREETS AND INTERSTATE. THIS LIGHT, IS IDENTIFIED AND LOCATED BELOW AND TO THE LOWER RIGHT OF THE STEERING WHEEL. THIS CONDITION HAS BEEN IN FORCE, FOR A MINIMUM OF A COUPLE OF WEEKS. BROUGHT CAR TO RAY BRANDT INFINITI DEALERSHIP, METAIRIE, LOUISIANA. AND, THE SERVICE DEPARTMENT WAS NICE AND RESPECTFUL, BUT, CLAIMED TO BE CLUELESS. THIS IS CLEARLY, A MAJOR SAFETY ISSUE.

Mileage: 34,000

TAMARA RECALL . RECIEVED A NOTICE ON THE AIR BAG FOR A RECALL

"AIRBAG OFF" NOTIFICATION TURNS ON WHEN PASSENGER IS SITTING IN PASSENGER SEAT. WHEN A PASSENGER IS SITTING IN THE PASSENGER SEAT THE AIRBAG REMAINS OFF. SEARCHING THE INTERNET, IT APPEARS THAT MANY OWNERS OF INFINITI G37S EXPERIENCE THIS PROBLEM, YET WHEN I CONTACTED THE DEALER THEY ADVISED THERE WAS NO RECALL.

Mileage: 2,000

THE VEHICLE WAS INVOLVED IN AN ACCIDENT WHERE ANOTHER CAR HIT THE FRONT OF THE VEHICLE AND THE AIR BAGS FAILED TO DEPLOY.

Mileage: 39,488

TL* THE CONTACT OWNS A 2013 INFINITI G37. WHILE DRIVING VARIOUS SPEEDS, THE AIR BAG OFF WARNING INDICATOR ILLUMINATED WHILE THE FRONT PASSENGER SEAT WAS OCCUPIED. THE DEALER COULD NOT DUPLICATE THE ISSUE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE FAILURE MILEAGE WAS APPROXIMATELY 33,000.

Mileage: 33,000

IN MY 2013 INFINITI G37 FRONT 'PASSENGER AIRBAG OFF' LIGHT COMES ON AND STAYS ON (MEANS PASSENGER SIDE AIR BAG IS DISABLED) EVEN WHEN A GROWNUP PERSON WEIGHING OVER 100 POUNDS SITTING ON PASSENGER SEAT, PUTTING FRONT PASSENGER AT RISK IN CASE OF A CRASH. IT SEEMS "OCCUPANT CLASSIFICATION SYSTEM" (OCS) IS NOT WORKING AS IT SHOULD MAKING CAR COMPUTER THINK THAT A CHILD IS SITTING ON FRONT PASSENGER SEAT. I HAVE HAD MY CAR CHECKED BY DEALER TWICE BUT THEY DID NOT FIND ANYTHING WRONG AND STATED THAT "IT'S WORKING AS DESIGNED" BUT THE ISSUE STILL PERSIST. ON NHTSA WEB SITE I FOUND OUT MANY OTHER OWNERS OF INFINITI 2013 G37 ARE EXPERIENCING THE SAME ISSUE WITH PASSENGER SIDE AIR BAG. I ALSO CHECKED FOR ANY RECALL MY CAR BUT DID NOT FIND ANY, HOWEVER THERE WAS A RECALL ON "OCCUPANT CLASSIFICATION SYSTEM" FOR 2013 JX35. I SUSPECT 2013 G37 "OCCUPANT CLASSIFICATION SYSTEM" HAS SIMILAR ISSUE AS 2013 JX35. ON BEHALF OF ALL 2013 G37 OWNER, WE WOULD BE REALLY APPRECIATE IT IF NHTSA CAN INVESTIGATE THIS CRITICAL SAFETY FURTHER.

Mileage: 500

I WAS IN A PARKING LOT. I BACKED OUT WHEN I STARTED TO SHIFT INTO DRIVE THE CAR ACCELERATED AND STARTED TO SPIN IN CIRCLES. THE STEERING WHEEL LOCKED. I WAS NOT IN CONTROL OF THE CAR AND NOTHING WOULD WORKED IN THE CAR. I COULDN'T SHIFT GEARS SO I SHOVED IT INTO PARK. THE CAR FINALLY STOPPED BUT NOT BEFORE IT HIT AN ISLAND CAUSING $7822 IN DAMAGES TO THE REAR OF THE CAR. THE AIR BAGS DID NOT DEPLOY. I WAS QUITE SHAKEN UP BUT HAD NO SERIOUS INJURY. A POLICE REPORT WAS FILED. THE MANUFACTURER WAS CONTACTED AT THE LOCAL AND REGIONAL LEVELS. THEY HAD SOMEONE LOOK AT THE VEHICLE BUT AFTER 7 WEEKS THEY STILL HAVE NOT CONTACTED ME WITH THEIR FINDINGS. I AM NOT DRIVING THE VEHICLE AND I HAVE NOT HAD IT REPAIRED. I FEAR THAT IF I HAVE IT REPAIRED AND I SELL THE VEHICLE, IT IS AN UNSAFE CAR AND SOMEONE ELSE WILL GET HURT. I HAVE FOUND SEVERAL REPORTS OF SIMILAR OCCURRENCES ON THE INTERNET.

Mileage: 27,633

TL* THE CONTACT OWNS A 2013 INFINITI G37X. THE CONTACT STATED WHILE DRIVING 2 MPH, THE VEHICLE ACCELERATED INDEPENDENTLY WITHOUT WARNING. AS A RESULT, THE CONTACT LOST CONTROL OF THE VEHICLE AND CRASHED INTO A FENCE. THE AIR BAGS FAILED TO DEPLOY. A POLICE REPORT WAS NOT FILED. THE VEHICLE WAS TOWED TO AN INDEPENDENT BODY SHOP BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE MILEAGE WAS 1,800.

Mileage: 1,800

WHILE DRIVING WITH A FULL SIZE ADULT IN THE PASSENGER SEAT, THE PASSENGER AIR BAG LIGHT WAS ILLUMINATED, WHICH INDICATES THAT THE PASSENGER AIR BAG IS OFF. THIS HAS CONTINUED TO OCCUR AT VARIOUS SPEEDS INCLUDING WHILE IDLING. THE CAR HAS BEEN RETURNED TO THE INFINITI DEALER FOUR TIMES. THE INFINITI SERVICE WRITER, MANAGER AND TECHNICIAN SAW THE PASSENGER AIR BAG LIGHT ON. AN INFINITI ENGINEER CHECKED THE CAR ON 9/10/2014. HIS REPORT STATED THAT THE CAR IS OPERATING ACCORDING TO SPECIFICATION. THEY SEE NO NEED TO PURSUE THIS PROBLEM ANY FURTHER WHILE THIS PROBLEM CONTINUES, JEOPARDIZING THE PASSENGER'S SAFETY. *TR

Mileage: 1,100

PASSENGER AIR BAG LIGHT WOULD LIGHT UP (MEANING AIR BAG WILL NOT DEPLOY) WHEN MY WIFE (117 LBS) WAS SEATED ON THE FRONT PASSENGER SEAT. THIS WAS ALSO HAPPENING ON MY 2010 NISSAN FRONTIER PRO 4X TRUCK WITH LEATHER SEATS. NISSAN DEALER COULD NOT FIX IT. THEY WERE BLAMING MY WIFE. THIS IS A SAFETY ISSUE! PLEASE HELP. THANK YOU! *TR

Mileage: 892

TL* THE CONTACT OWNS A 2013 INFINITI G37. THE CONTACT STATED THAT THE PASSENGER SIDE AIR BAG LIGHT WAS CONTINUOUSLY ILLUMINATED WHEN A PASSENGER OF ONE HUNDRED POUNDS OR LIGHTER SAT IN THE PASSENGER SEAT. THE DEALER STATED THAT THE VEHICLE WAS WORKING UP TO SPECIFICATIONS. THE MANUFACTURER WAS NOT NOTIFIED OF THE DEFECT. THE APPROXIMATE FAILURE MILEAGE WAS 700.

Mileage: 700

PASSENGER AIR BAGS ON MY G37 ITS BEING TURNED OFF WITH A PASSENGER SEATING IN THE SEAT. FIRST STARTED WITH MY DAUGHTER AGE 17 WEIGHTS ABOUT 120 POUNDS AND INFINITI STATED THAT THEIR AIRBAGS ARE ACTIVATED BY WEIGHT AND THAT SHE MAY BE TOO SMALL WHICH SHE IS 5'4 TALL. THEY DIDN'T ADDRESS THE ISSUE AND IT CONTINUED TO HAPPEN WITH EVERYONE SEATING IN THE PASSENGER SEAT INCLUDING AN ADULT MALE OF 6'2 AND OVER 200 LBS. I TOOK IT BACK TO INFINITI OF TAMPA AND THEY DIDN'T ADDRESS THE ISSUE. FOR THE THIRD TIME I TAKE VEHICLE TO INFINITI AND NOW THEY STATE THEIR AIRBAGS HAVE A SENSOR THAT MEASURES BODY MASS OF A PERSON TO ACTIVATE AND THAT'S THE REASON I AM GETTING THIS ISSUES WITH AIR BAGS AND THEY SUGGESTED THAT I SHOULD SEAT MY FAMILY AND FRIENDS THAT RIDE IN THE FRONT TO GO TO THE BACK SEAT FOR SAFETY. INFINITI THEN TOOK A LOOK AT MY VEHICLE AND GAVE ME A SAME MODEL LOANER FOR THE DAY WHICH THE SAME THING HAPPEN IN THAT CAR. THIS IS SOMETHING THAT HAS TO BE ADDRESS AS IT IS A HAZARD FOR THE SAFETY OF OUR LOVE ONES IN CASE OF A COLLISION. *JS

Mileage: 100