2014 INFINITI Q50 Electrical System Problems

Manually have to unlock the shifter to put into gear with a key and the steering wheel is at 90 degrees all the way to the right and won't move back to standard positioning while driving.

The contact owns a 2014 Infiniti Q50. The contact stated that while driving at various speeds, the message "No Key Detected" was displayed. The contact waved the key fob around the START/STOP button, and the message ceased. The contact stated that the light around the START/STOP button was orange, but was green before the failure. One day, while driving the vehicle, the engine failed to shut off after shifting into park(P) and pressing the START/STOP button. The contact made several attempts to turn off the vehicle. The message to "Visit the Dealer" was displayed. The vehicle was taken to several independent mechanics before finding a mechanic who was able to turn off the vehicle by removing the starter fuse. The mechanic advised the contact to tow the vehicle to the dealer. The dealer performed a water test and discovered that there was a leak in the sunroof, which had caused the failure. The mechanic discovered that water had leaked through the firewall in the body control module (BCM), causing the failure. The contact was provided with an estimate, and the vehicle was repaired. The contact stated that after the repair, while the vehicle was idling, the vehicle intermittently jerked. There was no warning light illuminated. The manufacturer was not notified of the failure. The failure mileage was approximately 150,000.

Mileage: 150,000

Valve body failure

Engine overheating and system not keeping engine cool, locks don’t work

A short in the hybrid system's fuse relay caused the air conditioning control unit and compressor to fail. This further shorted out the hybrid junction box causing the hybrid battery recharge and power management system to malfunction. Gas mileage was very adversely affected and the hybrid system would have eventually failed causing a potential safety issue where the vehicle could lose propulsion suddenly while driving.

The top of my drivers side heated seat got so hot it melted the leather without the heated button even being pushed in the on position.

ENGINE HAS ROUGH IDLE WHILE IN PARK. EVEN AFTER THE FOLLOWING MAINTENANCE WAS DONE. REPLACING SPARK PLUGS, ENGINE SOFTWARE UPDATE, COOLANT FLUSH, POWER STEERING FLUSH, FUEL SYSTEM CLEAN, NEW MASS AIR FLOW SENSORS BOTH SIDES, SERPENTINE BELT, ALL NEW GASKETS ON TOP PART OF ENGINE, VALVE COVER, INTAKE MANIFOLD, SPARK PLUG TUBE SEALS. FLUSHED REAR AND REAR DIFF AND TRANSMISSION. STEERING IS HEAVY TO TURN. THE COLDER IT IS OUTSIDE THE WORSE THE ENGINE SHAKES. THROTTLE RESPONSE IS DELAYED AT TIMES. TRANSMISSION SHIFTS HARD THE WORSE THE ENGINE SHAKES. COLDER IT IS THE SLOWER THE WINDOWS ROLL UP AND DOWN ALONG WITH THE WIPERS. ENGINE DROPS RPM WHEN TURNING WHEEL WHILE IN PARK. WHEN DRIVING ENGINE DROPS ABOUT 100 - 200 RPM THEN KEEPS GOING BACK UP UNDER ACCELERATION BUT CAUSES TRANSMISSION TO SHIFT HARD. THIS PROBLEM CAUSES THE OUTPUT SHAFT SEAL TO BREAK AND REAR WHEEL SPEED SENSORS WERE REPLACED. AFTER A SHARP TURN CAR HESITATES TO ACCELERATE EVEN IF HARD ON THE GAS. EXTREME COLD TEMPS OUTSIDE MAKE THE ENGINE ALMOST SOUND AS IF SOMETHING INSIDE ENGINE INTERNALS IS NOT RIGHT. HOT AND HUMID WEATHER MAKES IT RUN THE BEST. NO CHECK ENGINE LIGHT PROBLEM STARTED AT 90,000 MILES NOW IM AT 126,000 MILES AND STILL NO FIX AND NO CHECK ENGINE LIGHT. LOSS OF ENGINE POWER. EVEN GOING UP THE SMALLEST HILL INCLINE MAYBE A COUPLE FEET OVER A DISTANCE OF MAYBE 3 BLOCKS ENGINE DOWNSHIFTS TO 5TH GEAR JUST TO MAINTAIN 70MPH EVEN THOUGH I CAN BE GOING 50MPH IN 7TH GEAR. CAR JOLTS FORWARD WHEN COMING TO A STOP AS IF THE OUTPUT SHAFT IS STILL SPINNING AT A DIFFERENT SPEED THAN THE ENGINE. CAN CAUSE AN ACCIDENT IF NOT FIXED. OTHER INFINITI CARS SEEM TO HAVE THE SAME PROBLEM. EVEN THE G37.

THE CHASSIS CONTROL MODULE ERROR LIGHT JUST COME ON ....ALSO THE GPS AND RADIO THERE IS NO SOUND AND WONT TUNE IN THE IN TOUCH NOT WORKING

Mileage: 73,000

VEHICLE WOULD NOT START AND DETERMINED THAT BATTERY WAS DEAD. ARRANGED FOR JUMP START (THROUGH MY ROADSIDE ASSISTANCE PROGRAM) BUT VEHICLE WOULD STILL NOT START. HAD VEHICLE TOWED TO INFINITI DEALERSHIP. THEY FIGURED OUT A WAY TO CHARGE CAR (WASN'T ACCESSIBLE VIA FRONT HOOD SINCE A HYBRID) AND FOUND A WAY TO OPEN TRUCK TO DIRECT ACCESS AND CHARGE BATTERY. UPON CAR STARTING, VARIOUS ERROR CODES APPEARED. CAR DEALERSHIP HAD NO KNOWLEDGE OF WHAT THEY MEANT AS THEY HAD NOT SEEN THEM BEFORE. I CONTACTED INFINITI CORPORATE AND THEY ASSOCIATED THE CODES WITH A PREVIOUS DAS VOLUNTARY RECALL. HOWEVER, UPON FURTHER INVESTIGATION BY DEALERSHIP, IT WAS DETERMINED THAT DAS UPDATE WAS ALREADY APPLIED. TO DETERMINE THE ROOT CAUSE, I WAS TOLD IT WOULD REQUIRE THE CAR TO BE PARTIALLY DISASSEMBLED. AS TWO OF THE CODES POINTS TO A BRAKING SYSTEM ISSUE, AND ONE TO THE CHASSIS SYSTEM, I WANTED TO VERIFY IF THIS IS A SAFETY ISSUE AND IF A RECALL IS NEEDED. (SEE ATTACHMENTS FOR REFERENCE)

OUR FRONT RIGHT BUMPER WAS JUST SLIGHTLY DAMAGED WHEN BACK OUT OF OUR GARAGE. IT WAS VERY MILD COSMETIC DAMAGE THAT OCCURRED AT ONLY A SPEED OF PERHAPS 5 MPH. ORIGINAL BODY WORK ESTIMATES CAME IN AT $2,000 ONLY TO SPIRAL OUT OF CONTROL WITH THE STEERING MODULES BEING REPLACED THEM STEERING RACK BEFORE THE CAR WAS ULTIMATELY TOTALED AS THE STEERING PROGRAMMING WAS STILL OFF. UPON RESEARCH WE FOUND OUT THAT THIS PARTICULAR MODEL WAS PLAGUED WITH ELECTRONIC STEERING ISSUES WHICH APPEARED TO BE ADDRESSED UNDER MULTIPLE RECALLS. THE INSURANCE COMPANY STATED THAT THEY HAVE VIDEOS OF THE STEERING WHEEL GOING CRAZY BACK AND FORTH WILDLY AFTER THE MODULES WERE REPLACED. I AM EXTREMELY CONCERNED THAT SUCH AN INSIGNIFICANT BUMP COULD NOT ONLY RESULT IN TOTALING A VEHICLE BUT COULD JEOPARDIZE A DRIVER'S SAFETY WITH THE STEERING ISSUES.

Mileage: 60,000

TL* THE CONTACT OWNS A 2014 INFINITI Q50. THE CONTACT STATED THAT THE VEHICLE FAILED TO TURN OFF WHEN ATTEMPTED. THE CONTACT ALSO STATED THAT THE KEYFOB WAS NOT RECOGNIZED. THE CONTACT STATED THAT THE VEHICLE SHUT-OFF ONLY AFTER RUNNING OUT OF GAS. THE VEHICLE TO WAS TOWED TO LUPIENT INFINITI MILWAUKEE (10595 W. ARTHUR AVENUE, WEST ALLIS, WI 53227, (262) 649-2236) TO BE DIAGNOSED HOWEVER, THE MECHANIC WAS UNABLE TO DUPLICATE THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS CONTACTED. THE FAILURE MILEAGE WAS 66,000.

Mileage: 66,000

NAVIGATION AND AUDIO SYSTEM MALFUNCTION, IT JUST STOP WORKING. I WAS TOLD ALL 2014 HAS THIS ISSUE AND I HAVE TO GET A NEW DCU INSTALLED. THE DCU IN THE 2014 AND 2015 HAS NOT BEEN WORKING.

Mileage: 65,000

I HAD 2 RIGHT SIDE HEADLIGHTS BLOWN OUT THE LED AND INFINITI SAYS THIS NEVER HAPPENS BUT IT HAPPEN TO ME 2 TIMES ON THE SAME EXACT SIDE AND THE LIGHTS INSIDE MY CAR FLECKER AND BURN OUT

Mileage: 60,000

THE COMPUTER FOR NAVIGATION AND ALSO THE SOUND SYSTEM AND WHO KNOWS WHAT ELSE JUST STOPPED WORKING. I RAN IT THROUGH A CAR WASH AND THE COMPUTER WAS WORKING BEFORE AND AFTER I LEFT THE CAR WASH AND THE COMPUTER HAS NOT WORKED SINCE..

Mileage: 45,000

WHILE DRIVING, THE CAR LOST ALL POWER, STEERING AND BREAKING CAPABILITIES. ALL OF THE DASH WARNING LIGHTS LIT UP. INFINITY REPLACED THE ABS SYSTEM.

Mileage: 94,000

THE CHASIS CONTROL SYSTEM ERROR WARNING IIS ON ALSO KEY SYSTEM ERROR IS ON ALSSO THE RADIO WORKS BUT NO SOUND FROM SPEAKERS

Mileage: 59,790

FIRST INSTANCE: WHILE DRIVING ON THE HIGHWAY GOING 60MPH MY CAR POWERED DOWN, PREVENTING ME FROM CONTROLLING THE CAR. THE GAUGES AND LIGHTS INSIDE THE CAR WENT DARK AND MPH WENT TO 0. I LOST ELECTRICAL POWER AND AFTER 1 MINUTE THE CAR IS BACK TO NORMAL. SECOND INSTANCE: AS I WAS PULLING INTO A DRIVEWAY AND WENT OVER A BUMP THE CAR LOST POWER AND POWERED DOWN, I NATURALLY PRESSED THE GAS BEFORE I UNDERSTOOD WHAT WAS WRONG, THE CAR POWERS BACK UP AS I'M PRESSING THE GAS AND CAUSED ME TO ALMOST HIT ANOTHER CAR.

Mileage: 53,000

- [ ] 2014 Q50 SPORT VQ3.7VHR PREMIUM BASE WITH 51K MILES. YOU'LL JUST BE DRIVING ALONG AND THE POWER STEERING JUST STOPS WORKING! THE STEERING GETS VERY ROUGH AND THE VEHICLE IS DIFFICULT TO CONTROL, IT'S DONE IT 3-TIMES NOW! ON THE WARNING INDICATOR LIGHTS: 'POWER STEERING WARNING LIGHT' TURNS ON & THE 'VEHICLE DYNAMIC CONTROL' LIGHT ALSO. THEN ON THE VEHICLE INFORMATION DISPLAY: 'CHASSIS CONTROL SYSTEM ERROR' (SEE OWNER'S MANUEL) TURNS ON. YOU TURN THE CAR OFF AND START IT AGAIN AND IT GOES AWAY, SOMETIMES. IT'S HAPPENED THREE TIMES SO FAR, AND NOW IT'S NOT DOING IT IT'S BEEN WORKING FINE FOR TWO DAYS NOW? YOU NEVER KNOW WHEN IT'S GOING TO HAPPEN AND IT'S VERY UNSAFE. THE DEALERSHIP SAID MY BASIC WARRANTY HAS EXPIRED AND I JUST HAVE THE POWER TRAIN WARRANTY LEFT, UNLESS I PURCHASE AN EXTENDED WARRANTY. THIS VEHICLE DOES NOT HAVE DAST TO THE BEST OF MY KNOWLEDGE (IT'S NOT ON THE WINDOW STICKER) AND INFINITI SAYS THERE ARE NO RECALLS ON MY VEHICLE, ONLY 2014'S WITH DAST. I BELIEVE IT NEEDS A SOFTWARE UPDATE.

Mileage: 51,000

Q50 BACKUP CAMERA MALFUNCTION. AFTER 3 YEARS AND 8 MONTHS (33000 MILES) THE BACKUP CAMERA DISPLAY STOPPED WORKING PROPERLY, IT OFTEN JUST SHOWS A BLACK OR WHITE SCREEN WITH NO VIEW BEHIND THE CAR WHEN PUT IN REVERSE, EVEN AFTER WAITING 60 OR MORE SECONDS FOR THE APPS TO LOAD OR REBOOTING THE SYSTEM AS SUGGESTED BY THE DEALER. MY INFINITI DEALER REPLACED THE DISPLAY MODULE BUT IT DIDN'T HELP. THE PROBLEM HAPPENS DAY OR NIGHT WHEN PUTTING THE CAR IN REVERSE. THE DEALER SAYS ACCORDING TO THE INFINITI TECH SUPPORT STAFF THERE IS NO SOLUTION TO THIS PROBLEM. INFINITI CONSUMER AFFAIRS SAYS ACCORDING TO THEIR TECH, "IT IS A NORMAL CHARACTERISTIC OF THE VEHICLE". ITS NORMAL FOR THE CAMERA NOT TO WORK BECAUSE ITS HAPPENED TO A LOT OF Q50 VEHICLES. THEY REFUSE TO FIX THE PROBLEM UNDER WARRANTY. THIS IS SECOND INFINITI I HAVE OWNED BUT IT IS THE LAST. THEY DON'T HONOR THE FACTORY WARRANTY. I HAVE MULTIPLE VIDEOS OF THE PROBLEM.

Mileage: 31,900

I AM EXPERIENCING SOFTWARE RELATED ISSUES THAT HAVE BECOME INCREASINGLY DANGEROUS. IN SUM, THE INFINITI SOFTWARE SHUTS DOWN OR LOCKS UP FORCING ME TO BECOME AN IT TECHNICIAN WHILE DRIVING. WHEN THE SOFTWARE SHUTS DOWN, I LOSE THE SPEEDOMETER, TACHOMETER, CLIMATE CONTROL AND AUDIO CONTROL. HERE'S AN OVERVIEW OF MY EXPERIENCES FOR THE PAST 3 YEARS: RANDOMLY, THE SOFTWARE WILL SHUT DOWN LEAVING ME WITHOUT MY INSTRUMENT PANEL (SPEEDOMETER, TACHOMETER), CLIMATE CONTROL AND AUDIO CONTROL. RANDOMLY, THE SOFTWARE WILL LOCK UP LEAVING ME WITHOUT CLIMATE CONTROL OR AUDIO CONTROL AND THE ONLY RESOLUTION IS TO PULL OVER, SHUT DOWN AND RESTART THE CAR RANDOMLY, CLIMATE CONTROLS ARE SET TO 60 DEGREES W/ AC YET HOT AIR IS BLOWING OUT OF THE VENTS. MOST RECENTLY, THE ONBOARD CLOCK THAT DISPLAYS THE DATE AND TIME WILL RESET TO 01-01-2012 AND THE CLOCK WILL START AT 6:00 AM. THE ONLY RESOLUTION IS TO RESET THE DATE AND TIME. THIS SEEMS TO OCCUR EVERY 3 OR 4 WEEKS. WHEN I CALL THE SERVICE DEPARTMENT I'M ASKED TO BRING IN THE VEHICLE ONLY TO BE TOLD THAT ALL UPDATES HAVE BEEN APPLIED AND THE ISSUES CANNOT BE DUPLICATED. I HAVE TAKEN AND POSTED SEVERAL YOUTUBE VIDEOS SHOWING THE PROBLEMS-WHICH I'LL ADMIT IS VERY DANGEROUS TO DO WHILE DRIVING. IN FACT, I FIRMLY BELIEVE THAT WHEN THESE SOFTWARE ISSUES OCCUR, I AM FORCED TO PLAY THE ROLE OF AN IT TECHNICIAN AND TROUBLESHOOT THE ISSUES WHILE DRIVING WHICH IS INCREDIBLY DANGEROUS. THESE ISSUES OCCUR RANDOMLY WHILE DRIVING. THIS IS A LEASE VEHICLE AND I PLAN TO RETURN EARLY AS THE CONTINUED ISSUES PUT ME AND MY FAMILY IN DANGER.

Mileage: 38,000

UNSAFE VIBRATION AND UNCONTROLLABLE STEERING WHEN BREAKING OVER 40 MPH. SONAR SENSORS DOESN'T NOT WORK AT ALL. WHEN TRAVELING ON THE HIGHWAY OR STREETS AND ABOVE 20 MPH WHEN BREAKING FOR A TRAFFIC LIGHT THERE IS AN INTENSE VIBRATION THAT SHAKES THE CAR AND STEERING WHEEL, ALSO MAKE TURNING, CONTROLLING THE STEERING WHEEL AND STAYING IN THE LANE EXTREMELY DIFFICULT!

Mileage: 59,989

WHILE DRIVING DOWN THE ROAD THE GAUGE CLUSTER COMPLETELY RESET ITSELF AND NONE OF MY GAUGES (INCLUDING TACH AND SPEEDO) WERE OPERATIONAL FOR A PERIOD OF APPROX 5 SECS UNTIL IS RESET ITSELF. ISSUE OCCURRED AT 8:45PM JAN 3RD, 2017 DURING RAINY CONDITIONS. TEMPERATURE ABOUT 45 DEGREES. HAD JUST COMPLETED A MEDIUM SWEEPING 90 DEGREE RIGHT HAND TURN AND WAS DRIVING STRAIGHT COMING OVER THE CREST OF A SMALL HILL. CAR WAS IN SPORT MODE AND MANUAL SHIFT MODE WITH 3RD GEAR SELECTED. SPEED WAS ABOUT 40MPH ON A COUNTY ROAD. THIS IS NOT THE FIRST ELECTRICAL ISSUE WITH THIS VEHICLE, PLEASE NOTE ONGOING BACKUP CAMERA ISSUES PREVIOUSLY REPORTED. *TR

Mileage: 28,000

THE TELEMATICS CONTROL UNIT MY 2014 INFINITI Q50 WILL BE INOPERABLE BY 12/31/16 BASED ON A NOTICE RECEIVED FROM INFINITI ON 12/6/16. INFINITI HAS INDICATED THIS IS BECAUSE ATT WILL DISCONTINUE SUPPORT OF THE 2G TECHNOLOGY THE SYSTEM IS DESIGNED TO USE. HOWEVER, ATT ANNOUNCED 2G SUPPORT WOULD SUNSET TIMELINE WAY BACK IN 2012 - IN THIS PUBLIC ANNOUNCEMENT (HTTPS://WWW.SEC.GOV/ARCHIVES/EDGAR/DATA/732717/000073271712000073/Q2_10Q.HTM). WITHOUT A FUNCTIONING TCU, THE VEHICLE WILL NO LONGER BE ABLE TO PROVIDE AUTOMATIC COLLISION NOTIFICATION - WHICH WAS A FEATURE ADVERTISED ON THE VEHICLE. INFINITI WILL RESTORE FUNCTIONALITY OF THE TCU AFTER PAYMENT OF $299. GIVEN INFINITI WAS AWARE (OR SHOULD HAVE BEEN) 2G SUPPORT WOULD IMMINENTLY BE STOPPED, THIS FIX SHOULD BE MADE VIA A SERVICE CAMPAIGN/RECALL.

Mileage: 56,000

BACKUP CAMERA SOMETIMES FAILS TO INITIALIZE AFTER STARTING THE CAR. SOMETIMES IT DOESN'T COME ON AT ALL (ESPECIALLY AT NIGHT), AND SOMETIMES IT COMES ON SO DIM AT NIGHT THAT IT'S IMPOSSIBLE TO SEE ANYTHING (THERE SEEMS TO BE A DAY [DIM] AND NIGHT [BRIGHT] BRIGNESS/CONTRAST MODE AND IT'S LIKE THE DAY MODE COMES ON EVEN THOUGH IT'S NIGHT). BACKUP CAMERA ALSO ALWAYS TAKES AT LEAST 30 SECONDS AFTER THE CAR STARTS UP TO SHOW THE GRIDLINES AND "CHECK YOUR SURROUNDINGS" WARNING MESSAGE. WELL BEYOND THE 6 SECS RECOMMENDED BY THE NHTSA. INFINITI CLAIMS THAT THE CAMERA IS OPERATING AS DESIGNED AND CAN TAKE UP TO 90 SECONDS TO LOAD. I NEVER HAVE GRIDLINES OR THE PROPER WARNING LINES WHEN I BACK OUT OF A SPACE (THE SYSTEM IS SIMPLY TOO SLOW). THIS IS VERY CONCERNING TO ME AS THE CAMERA DOES NOT ALWAYS WORK AT NIGHT WHEN I NEED IT THE MOST. EVEN MORE CONCERNING IS INFINITI'S COMPLETE REFUSAL TO INVESTIGATE AND REMEDY EITHER OF THE 2 SAFETY ISSUES I AM CURRENTLY WRITING COMPLAINTS ABOUT (THIS BACKUP CAMERA ISSUE, AND THE ISSUE WITH MY BRAKES WEARING OUT WAY TOO EARLY)

Mileage: 27,000

I LIVE IN A ONE FAMILY HOUSE WITH AN ATTACHED GARAGE. MY WIFE PARKED THE CAR,WITH 1/3 OF A TANK OF GAS,IN OUR GARAGE ABOUT 6:30 PM ON AUGUST 17. SHE THOUGHT SHE HAD PUSHED THE BUTTON TO TURN OFF THE ENGINE, AND EXITED THE CAR TAKING THE SMART KEY WITH HER. ABOUT 9 THE NEXT MORNING, WHILE WALKING MY DOG, I FELT HEAT COMING FROM THE GARAGE AND OPENED THE DOOR. IT WAS VERY HOT TO TOUCH. I THEN TOUCHED THE CAR AND BURNED MY HAND. I CALLED OUR LOCAL FIRE DEPARTMENT AND THEY PULLED THE CAR OUT OF THE GARAGE. THE CAR WAS SO HOT, A CD IN THE DOOR COMPARTMENT MELTED. THE FIREMEN EXPLAINED THAT MY WIFE AND I AND OUR DOG, COULD VERY EASILY HAVE BEEN KILLED BY CARBON MONOXIDE AND THE ENTIRE STRUCTURE COULD HAVE BURNED FROM THE HEAT. I HAVE SINCE LEARNED THAT WHAT HAPPENED TO ME IS A COMMON OCCURRENCE AND PEOPLE HAVE DIED AS A RESULT. EVEN IF THE SMART KEY IS NOT NEAR THE CAR, IT WILL CONTINUE TO RUN UNTIL IT IS OUT OF GAS.

Mileage: 6,004

FIRST INCIDENT OF THIS HAPPENING WAS DURING A TRIP TO WHITE PLAINS, WHERE THE NAVI AND INFO TOUCH SYSTEM WOULD RANDOMLY RESTART. WITHIN THE 45 MINUTE DRIVE THE SYSTEM HAS RESTARTED TWICE ON ME, AND AT THE MOST INCONVENIENT TIMES, WHERE I REALLY NEEDED TO SEE THE DIRECTIONS. I DIDN'T PAY IT ANY MIND AT FIRST SINCE IT WAS ESSENTIALLY AN ELECTRONIC ITEM AND LIKE ALL ELECTRONICS, IT REBOOTS FROM TIME TO TIME. BUT NEEDLESS TO SAY THAT IT HAS BEEN MORE THEN INCONVENIENT, TO THE POINT WHERE IT IS USELESS. I HAVE USED THE NAVI SYSTEM ON MY PHONE MORE THEN THE NAVI SYSTEM ITSELF, BECAUSE IT IS UNRELIABLE! I HAVE BROUGHT IT TO THE DEALERSHIP TWICE ALREADY AND ACCORDING TO THE DEALERSHIP "IF WE CAN'T REPRODUCE THE ISSUE, INFINITI WON'T TROUBLESHOOT IT". EVEN THOUGH I HAVE VIDEO FOOTAGES OF THE ISSUE HAPPENING AS I WAS DRIVING, IN DIFFERENT TIME STAMPS AND LOCATIONS. UNFORTUNATELY I DON'T HAVE EVERY INCIDENT, BECAUSE I USE MY PHONE AS MY MAIN NAVIGATION SYSTEM. THEY STATED THIS IS NATURAL FOR THE SYSTEM TO REBOOT AT LEAST 2 TO 3 TIMES A MONTH, WHICH IS UNDERSTANDABLE, BUT 2 TO 3 TIMES A DAY? I HAVE LEASED 2 OTHER INFINITI'S PRIOR TO THIS Q50 AND LOVED THEM ALL, BUT NEVER HAD THIS PROBLEM BEFORE. THE ISSUE IS STILL OCCURRING. *TR

Mileage: 500

TL* THE CONTACT OWNS A 2014 INFINITI Q50. WHILE DRIVING AT AN UNKNOWN SPEED, THE VEHICLE WOULD INDEPENDENTLY VEER TO THE RIGHT. THE VEHICLE WAS TAKEN TO THE DEALER. THE TECHNICIAN DIAGNOSED THAT THE SOFTWARE NEEDED TO BE UPDATED. THE UPDATE WAS COMPLETED, BUT THE FAILURE PERSISTED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 3,000.

Mileage: 3,000

COMPLETE POWER FAILURE AROUND NAVIGATION AND RADIO. LIGHTING WENT DARK AND THEN POWERED UP 5 MINUTES LATER WHILE DRIVING. *JS

Mileage: 3,900

2014 Q50S SHUT OFF BOTH THE NAVIGATION SCREEN AND THE INTOUCH SCREEN WHICH CONTROLS THE CLIMATE CONTROL, DEFROSTER, RADIO, CABIN LIGHTING SETTINGS, AUTOMATIC WIPER SETTINGS, ETC. IN THE CAR. ONLY WAY TO GET THEM TO RESTART AND FUNCTION WAS TO PULL OVER AND RE-START THE CAR. INFINITI SENT AN ENGINEER TO MY RETAILER AND TOLD ME MY PHONES BLUETOOTH IS NOT COMPATIBLE WITH INTOUCH, NOR THE BLUETOOTH FUNCTIONALITY OF THE CAR. AS SUCH, IT IS CREATING THIS "GLITCH" IN THE SYSTEM. I WAS NEVER ADVISED AT TIME OF PURCHASE MY PHONE WAS NOT COMPATIBLE AND WOULD CREATE SUCH AN ISSUE. IF YOU DO NOT HAVE A NISSAN NORTH AMERICA APPROVED DEVICE FOR BLUETOOTH IT COULD APPARENTLY CREATE THIS PROBLEM. NOTE: PHONES ON THE APPROVED LIST ARE AT LEAST 3 YEARS OLD, SO IF YOU BOUGHT A PHONE IN THE LAST 3 YEARS IT LIKELY IS NOT APPROVED FOR USE. I LIVE IN UTAH AND WINTERS CAN BE ROUGH AND I USE THE DEFROSTER FREQUENTLY. TO HAVE THIS NOT WORK IS QUITE DANGEROUS. *TR

Mileage: 3,775

TL* THE CONTACT OWNS A 2014 INFINITI Q50. THE CONTACT STATED THAT WHILE DRIVING AT HIGH SPEEDS, THE ELECTRONIC GAUGES AND DISPLAYS IN THE VEHICLE SUDDENLY BECAME INOPERABLE AS THE STEERING WHEEL BECAME DIFFICULT TO MANEUVER. IN ADDITION, THE CONTACT INDICATED THAT THE EMERGENCY SOS BUTTON WOULD NOT OPERATE. THE VEHICLE WAS TAKEN TO THE DEALER WHO WAS UNABLE TO DUPLICATE THE FAILURE AND WAS UNABLE TO DIAGNOSE THE CAUSE OF THE PROBLEM. THE MANUFACTURER WAS NOTIFIED. THE FAILURE MILEAGE WAS 2000.

Mileage: 2,000

VEHICLE DRIFTS TO THE LEFT AND TO THE RIGHT MOSTLY ON THE FREEWAY, DAS DOES NOT FEEL TIGHT AND SAFE. CONSTANTLY NEEDS TO BE CORRECTED ON THE HIGHWAY. I HAVE HAD IT IN THE DEALERSHIP TWICE SO FAR AND WILL BE TAKING IT BACK AGAIN NEXT WEEK. THE DEALERSHIP FOUND THAT MY TOE WAS SLIGHTLY OUT OF ALIGNMENT AT 3149 MILES. TOE WAS CORRECTED HOWEVER, AFTER TECHNICIAN ROAD TEST OF 50 MILES, VEHICLE STILL HAS THE SIMILAR SENSATION. I DO NOT FEEL SAFE IN THIS VEHICLE. I TRADED IN MY G37 COUPE FOR THIS VEHICLE BECAUSE WE ARE HAVING ANOTHER GRANDCHILD HOWEVER, I WILL NOT ALLOW MY CHILDREN OR GRANDCHILDREN TO RIDE IN THIS VEHICLE. SALESMAN DID NOT ADVISE THAT VEHICLE WAS EQUIPPED WITH THE NEW TECHNOLOGY OF DAS OR I WOULD NOT HAVE PURCHASED THIS VEHICLE! VEHICLE IS NOW AT 3285. MY INTOUCH DUAL SCREENS HAVE MALFUNCTIONED 5 TIMES AND DO NOT RESET UNTIL YOU TURN THE VEHICLE OFF AND THEN BACK ON. *TR

Mileage: 1,000

WHEN REAR VIEW CAMERA IS USED, THE WARNING TO "CHECK ENTIRE SURROUNDINGS" IS NOT DISPLAYED, AND PREDICTIVE COURSE AND DISTANCE LINES ARE NOT DISPLAYED. CONDITION RETURNS TO NORMAL IN ABOUT 85 SEC. AFTER THE VEHICLE IS STARTED, BUT BY THAT TIME THE CAR IS OUT OF A GARAGE OR PARKING SPACE. ALL 2014 INFINITI Q50 WITHOUT AROUND VIEW MONITOR SYSTEM ARE AFFECTED. *TR

Mileage: 150

WHILE TRAVELING ON THE HIGHWAY ON 2/15 AT 65MPH WITH THE INTELLIGENT CRUISE CONTROL SYSTEM ENGAGED, THE VEHICLE AUTOMATICALLY AND ABRUPTLY APPLIED THE BRAKES VERY HARD. THERE WERE NO VEHICLES IN FRONT OF US TO WARRANT ENGAGEMENT OF THE COLLISION AVOIDANCE SYSTEM. AN ERROR MESSAGE DISPLAYED ON THE DASHBOARD. IT WAS EXTREMELY UNSETTLING TO THE POINT THAT MY WIFE NO LONGER WANTS TO TRAVEL IN THE VEHICLE, NOR WILL WE HAVE OUR INFANT SON TRAVEL IN IT. THE VEHICLE HAD PREVIOUSLY ABRUPTLY BRAKED IN LOW SPEED CONDITIONS (IE, PARKING LOTS) FOR NO APPARENT REASON. DEALER HAD PREVIOUSLY REPLACED RADAR SYSTEM COMPONENTS PRIOR TO THE 2/15 INCIDENT. I WILL NO LONGER USE THE DRIVER AIDS AS A RESULT AS THEY ARE CLEARLY NOT SAFE.

Mileage: 5,899

WHILE SLOWLY BACKING OUT OF A PARKING SPOT IN A PARKING GARAGE, THE VEHICLE AUTOMATICALLY BRAKED SO ABRUPTLY THAT I THOUGHT I HAD STRUCK SOMETHING IN THE ROADWAY. I GOT OUT TO CHECK AND THE ROADWAY WAS CLEAR. I RETURNED TO THE VEHICLE TO CONTINUE AND IT DID THE SAME THING AGAIN. I WAS THEN ABLE TO CONTINUE. I HAD PREVIOUSLY BEEN TO THE DEALERSHIP WITH ISSUES WITH THE SONAR SYSTEM FOR THE BACKUP COLLISION WARNING AND AVOIDANCE SYSTEM REGISTERING FALSE POSITIVES AND BEEPING ENDLESSLY. COMPONENTS WERE REPLACED. THE PROBLEM CLEARLY WAS NOT FIXED. THIS TECHNOLOGY DOES NOT WORK AND MAKES THE VEHICLE FRIGHTENING TO DRIVE.

Mileage: 5,950

I TOOK DELIVERY OF MY 2014, FULLY LOADED INFINITI Q50S ON 8/31/13. THE VEHICLE IS EQUIPPED WITH INFINITI'S NEW "DIRECT ADAPTIVE STEERING" SYSTEM, WHICH THEY HAIL AS THE FIRST ON THE MARKET STEER BY WIRE SYSTEM. ON 11/15/13 I NOTICED FOR THE FIRST TIME THE STEERING ERRATICALLY PULLING, TYPICALLY TO THE LEFT BUT OCCASIONALLY TO THE RIGHT. IT IS AT TIMES SO PRONOUNCED THAT IT IS AS IF THE VEHICLE STEERING IS FIGHTING ME. THE PROBLEM OCCURS FREQUENTLY AND PERSISTS TO THIS DAY. THIS BEHAVIOR IS INTERMITTENT AND IS VERY DIFFERENT THAN AN ALIGNMENT ISSUE. IT HAPPENS ON STRAIGHT STRETCHES OF ROAD AND IS GENERALLY NOTICEABLE DURING HIGHWAY TRAVEL, GIVEN THE HIGHER SPEEDS AND STRAIGHT STRETCHES OF ROAD. THIS BEHAVIOR HAD BEEN OBSERVED BY INFINITI SERVICE PERSONNEL AND HAD BEEN DOCUMENTED BY OTHER OWNERS AS WELL. IT IS ALSO CLEARLY NOTICEABLE TO PASSENGERS IN MY VEHICLE. I HAVE MADE MULTIPLE VISITS TO THE DEALERSHIP IN AN EFFORT TO CORRECT THIS PROBLEM, WITHOUT SUCCESS. THESE INCLUDED APPLICATION OF A RECALL CAMPAIGN THAT INCLUDED NEW SOFTWARE AND HARDWARE BEING INSTALLED. THE PROBLEM PERSISTS AND MAKES THE VEHICLE AT LEAST ANXIETY INDUCING TO DRIVE. AT TIMES IT FEELS UNSAFE. IT IS HIGHLY UNSETTLING AND THERE ARE CLEARLY PROBLEMS WITH THIS SYSTEM AND TECHNOLOGY. RATHER INCREDIBLY, I WAS TOLD BY A NISSAN/INFINITI TECHNICAL SPECIALIST WHO WAS BROUGHT INTO TOWN TO ASSESS THE MANY PROBLEMS I HAVE BEEN HAVING WITH THIS VEHICLE THAT THIS ERRATIC STEERING BEHAVIOR IS BEING CAUSED BY THE STEERING SYSTEM SETTINGS I UTILIZE. THAT SETTING IS KNOWN AS "STANDARD," WHICH IS THE DEFAULT SETTING WHENEVER THE VEHICLE IS STARTED. THIS CAR AND TECHNOLOGY ARE UNSTABLE AND UNSAFE. *TR

Mileage: 3,000

THE 2014 INFINITI Q50 INCLUDES INFINITI'S NEW INTOUCH INFOTAINMENT SYSTEM. ITS ADVERTISED CAPABILITIES WERE AMONG THE KEY DECIDING FACTORS IN MY DECISION TO SELECT THIS VEHICLE. I BEGAN EXPERIENCING SIGNIFICANT PROBLEMS WITH THE SYSTEM WITHIN THE FIRST FEW DAYS OF OWNING THIS VEHICLE AND PROBLEMS PERSIST TO THIS DAY. ON SEPTEMBER 3, WHILE TAKING MY FIRST LONG TRIP WITH MY Q50, I EXPERIENCED SEVERAL INTOUCH FAILURES. THESE INCLUDED LOCKUPS AND A RESULTING LOSS OF CONTROL OF AUDIO AND CLIMATE CONTROL SYSTEMS THAT COULD ONLY BE REMEDIED BY A RESET OF THE SYSTEM. THE NAVIGATION SYSTEM ALSO LOCKED AND WENT OFFLINE, AND COULD ONLY BE RESTORED BY STOPPING AND RESTARTING THE VEHICLE. PROBLEMS RECURRED REGULARLY. SOFTWARE UPDATES AND HARDWARE REPLACEMENTS HAVE BEEN PERFORMED BUT THE FAILURES PERSIST, EVEN IF THEY HAVE CHANGED IN NATURE OR DECREASED IN FREQUENCY. RESETS ALSO RESULT IN THE LOSS OF SOME DATA AND DEFAULT SETTINGS. MOST OF THESE FAILURES ARE DOCUMENTED BY VIDEO OR PHOTOS. I HAVE BEEN ADVISED BY A NISSAN/INFINITI TECHNICAL SPECIALIST WHO WAS SENT TO TOWN TO ASSESS THE MANY PROBLEMS WITH MY VEHICLE AND BY CLIENT SERVICES THAT SEVERAL LOCKUPS A MONTH IS A "NORMAL" CONDITION. IT MAY BE NORMAL FOR INFINITI'S UNSTABLE SYSTEM, BUT IT IS CERTAINLY NOT THE NORM FOR CONSUMER PRODUCTS AND IT IS NOT ACCEPTABLE, EITHER. I WAS ALSO ADVISED BY THE TECHNICAL SPECIALIST THAT MANY OF THE ISSUES ARE BECAUSE THE SYSTEM HAS A "SLOW" PROCESS AND PATIENCE IS REQUIRED. FURTHERMORE, AT THE TIME OF RELEASE VARIOUS FUNCTIONALITIES WERE ADVERTISED FOR THE INTOUCH SYSTEM, INCLUDING VARIOUS APPS, CALENDAR AND EMAIL FUNCTIONALITY. THESE CAPABILITIES WERE KEY DRIVERS IN MY PURCHASE DECISION. THESE CAPABILITIES WERE ADVERTISED FOR A FALL 2013 RELEASE. AS OF MID-MARCH 2014, THESE CAPABILITIES REMAIN NON-EXISTENT AS DOES ANY INFORMATION ABOUT WHEN OR IN FACT IF THEY WILL ACTUALLY BE MADE AVAILABLE. *TR

Mileage: 100

AFTER HAVING A GREAT EXPERIENCE OWNING A '04 INFINITI G35X, I PURCHASED AN INFINITI Q50 IN MID OCTOBER, 2013 IN DALLAS, TX. IN ADDITION TO SOFTWARE ISSUES WITH NAV & APPS, I HAVE HAD PROBLEMS BEING ABLE TO UNLOCK OR START MY CAR W/O MY KEY FOB. THREE TIMES I LOST STEERING CONTROL WHEN THE WEATHER WAS NEAR 32 DEG. F... TWICE IN DRIVEWAY (REPORTED TO INFINITI IN MY SURVEY) AND ONCE WHILE DRIVING AND THEN I WOULDN'T HAVE BEEN ABLE TO SWERVE IF NECESSARY (VERY DANGEROUS)! RESTARTING THE CAR ALLEVIATED THE PROBLEM EACH TIME. AFTER RECEIVING A "SERVICE CAMPAIGN" NOTICE I TOOK MY CAR TO THE DEALERSHIP. THE SERVICE MGR. SAID THAT HE HADN'T HEARD OF ANY PROBLEMS WITH THE DAS, BUT I HAD THE RECALL NOTICE IN MY HAND AND MY SALES REP TOLD ME THAT SHE WAS HAVING THE SAME PROBLEM. THIS PAST WEEKEND I VISITED A CAR SHOW AND SPOKE TO AN INFINITI REP. ABOUT THIS DAS ISSUE. HE TOLD ME THAT THE DAS ISSUE WAS RELATED TO COLD WEATHER AND THAT THE SERVO-ACTUATORS THAT MAKE UP THE DAS SYSTEM NEED TO BE SEALED. WHEN WE ASKED IF THAT MEANT PUTTING GREASE OR SILICONE ON A RUBBER BOOT, HE SAID NO. THE UNITS HAD TO BE REPLACED WITH NEW ONES. HE SAID THAT ANY SOFTWARE FIXES FOR THE DAS WOULD BE TO CORRECT THE LACK OF TRIPLE REDUNDANCY IN THE EVENT OF FAILURES. I JUST ASKED THE SERVICE REP. IF THEY REPLACED THE SERVO MOTORS OR CONTROL UNITS THAT ARE THE ROOT OF THIS PROBLEM AND HE SAID THAT THEY WEREN'T REQUIRED TO DO SO. I THINK THAT THE DEALER AND INFINITI ARE BEING VERY AMBIGUOUS ABOUT THE EXTENT OF THIS PROBLEM. I'LL GIVE THEM ONE CHANCE TO FIX THESE PROBLEMS AND IF NOT SATISFACTORY, I'LL TRY THE LEMON LAW! *TR

Mileage: 1,000

CAR DID NOT WANT TO TURN--HAPPENED AGAIN AT 2200 MILES. CARRIED TO DEALER AT FIRST TIME BUT PROBLEM WAS NOT FIXED . FIRST TIME IT WAS VERY COLD AND THE SECOND TIME IT WAS EVEN COLDER. NOT HAPPY WITH THE SYSTEM IN PLACE TO HANDLE THE PROBLEM.. REPEAT SALE IS OUT OF THE QUESTION. CAR HAS BEEN PARKED IN YARD SINCE 2-5-2014 WAITING FAR TOWING TO DEALER.. DO NOT FEEL SAFE IN DRIVING CAR.. IT SEEMS THE ONLY USE WE HAVE IN OWNING CAR IS TO IMPRESS OUR NEIGHBORS WITH A USELESS $44,000 CAR. VERY UNHAPPY WITH DEALER, INFINITI AND TOWING COMPANY. NEED I SAY MORE.--THREE PHONE CALLS TODAY WITH NO RESULTS. POSTED 2-11-2014. *TR

Mileage: 900

WE PURCHASED THE Q50 BECAUSE WE LOVED OUR G35X SO MUCH. WHEN WE PURCHASED THE Q50 IN EARLY OCTOBER 2013, WE KNEW THERE WERE ISSUES WITH THE COMPUTER SYSTEM. THE SALESPERSON TOLD US THAT THERE WOULD BE A FIX IN NOVEMBER AND WE WOULD BE CONTACTED. DURING OCTOBER AND NOVEMBER, WE EXPERIENCED A RANGE OF ISSUES WITH THE NAVIGATION SYSTEM AND ONE TOUCH SYSTEM. WE HAD TO REBOOT THE SYSTEM ALMOST EVERY TIME WE DROVE THE CAR. WE WERE NOT CONTACTED FOR THE FIX IN NOVEMBER OR DECEMBER AND WE STARTED TO EXPERIENCE MANY STEERING ISSUES. MY WIFE CONTACTED THE PITTSBURGH INFINITI DEALER AND WAS TOLD THAT THERE WAS NO FIX AVAILABLE AT THIS TIME, IT WAS SUGGESTED THAT SHE CONTACT THE CORPORATE OFFICE FOR CLARIFICATION. CORPORATE SAID THAT THERE WAS NO FIX, BUT THAT OUR Q50 HAD BEEN IDENTIFIED FOR A RECALL. WE FOUND THE RECALL INFORMATION ON THE INTERNET AND THE SHOCKING PART WAS THAT THE NHTSA SAID NOT TO DRIVE THE CAR UNTIL IT IS FIXED. WE ALSO FOUND OUT THAT CORPORATE KNEW OF THE STEERING ISSUE SINCE NOVEMBER 2013, BUT NEVER NOTIFIED US. I GUESS THEY WERE WAITING FOR SOMEONE TO BE KILLED BY THE STEERING PROBLEM BEFORE TAKING ACTION. AFTER MANY CALLS TO THE PITTSBURGH INFINITI DEALER AND CORPORATE OFFICE, WE FOUND THAT NO ONE WANTED TO TAKE RESPONSIBILITY FOR THE PROBLEM. IT WAS NOT UNTIL WE WENT TO THE DEALER WITH THE CAR THAT THEY AGREED TO FIX THE PROBLEM AND SUDDENLY THE FIX WAS AVAILABLE. I WILL MOST LIKELY NEVER BUY ANOTHER INFINITI AND I CAN ONLY RECOMMEND THAT EVERYONE STAY AWAY FROM THE INFINITI Q-SERIES. HTTP://WWW-ODI.NHTSA.DOT.GOV/OWNERS/SEARCHRESULTSBYURLCODE.ACTION?REFERENCESEARCH.REQUESTID=20188&REFERENCESEARCH.URLCODE=YAZKXB0A65BZTDT. *TR

Mileage: 2,000

Q50S HYBRID WITH TECH PACKAGE DRIVING LESS THAN 2 WEEKS (380 MILES). BEFORE DELIVERY, THE DEALER CONFIRMED THAT THE CAR DOES NOT HAVE ANY RECALLS PENDING AND SOFTWARE IS UP-TO-DATE. IN THE EARLY MORNING, I DROVE ABOUT 60 MINUTES WITHOUT PROBLEM (IT WAS BELOW ZERO), AND PARKED THE CAR FOR 2 HOURS IN OUTSIDE PARKING LOT. WHEN I STARTED THE CAR AGAIN (OUTSIDE TEMP APPROXIMATELY 0 DEGREE F), ENGINE STARTED BUT MULTIPLE WARNING CAME UP. THOSE INCLUDE "MASTER WARNING, POWER STEERING WARNING, VDC WARNING, AND FORWARD EMERGENCY BRAKING SYSTEM WARNING." I TRIED TO BACK THE CAR FROM THE LOT AND IT MOVED, BUT THE STEERING WAS EXTREMELY HEAVY AND I COULD NOT TURN. I RESTARTED 3-4 TIMES BUT NOTHING CHANGED. I CALLED INFINITI AND THEY SET UP TOWING BUT I NEEDED TO WAIT FOR 90 MINUTES FOR PICK UP DUE TO COLD WEATHER. WHILE WAITING, I KEPT THE ENGINE ON SINCE IT WAS COLD OUTSIDE. AFTER THE ENGINE RUNNING APPROXIMATELY 30 MINUTES WITHOUT SHUTTING DOWN BUT STILL ALL WARNINGS ON, I AGAIN SHUT OFF THE CAR AND RESTARTED. THIS TIME, ALL ALARMS DISAPPEARED, AND STEERING WAS NORMAL. I CONTACTED WITH DEALER, AND WAS NOTIFIED THAT SAME PROBLEMS ARE HAPPENING WITH OTHER Q50 SAME DAY, AND NOTHING NEEDED TO OR CAN BE DONE AT THIS MOMENT, SINCE ALL SOFTWARE IS ALREADY UPDATED. OF NOTE, THE CAR WAS PREVIOUSLY KEPT IN LOCATION COLDER THAN 0 DEGREE F MANY TIMES AND THIS PROBLEM DID NOT HAPPEN AT THE COLDER TEMPERATURE. BUT ONLY DIFFERENCE THIS TIME WAS THE CAR WAS KEPT OUTSIDE PARKING LOT. SINCE THAT INCIDENT, NO FURTHER ALARMS APPEARED AND THE CAR IS RUNNING FINE. HOWEVER, AS I SEE MORE INFORMATION IN THIS SITE, I FEEL SOME SORT OF MANUFACTURE OR OFFICIAL INVESTIGATION NEEDS TO BE INITIATED, SINCE IT SEEMS THERE ARE MULTIPLE SAME ISSUES HAPPENING EVERYWHERE. SOME OF THESE INCIDENTS COULD HAVE EASILY TRIGGERED FATAL ACCIDENT. OBVIOUSLY, AFTER A FATAL ACCIDENT THEN ONE CANNOT COMPLAIN ANYMORE... *TR

Mileage: 380

IN COLD WEATHER (BELOW ZERO F) AFTER CAR HAS BEEN RUNNING FINE AND THEN TURNED OFF FOR 30-40 MIN, I GOT IN THE CAR AND STARTED AS USUAL; BUT SYSTEM MALFUNCTION LIGHT WENT ON AND POWER STEERING WAS INOPERATIVE AND CAR WAS UNSTEERABLE. AFTER TURNING THE CAR OFF FOR ABOUT 10 MIN, I COULD RESTART AND IT WORKED FINE. THEN THE SAME THING HAPPENED AGAIN WITHIN AN HOUR. I STOPPED FOR GAS AND WHEN I RESTARTED THE CAR IT WAS UNSTEERABLE AND A SYSTEM MALFUNCTION LIGHT WENT ON RELATED TO POWER STEERING. THE SAME THING OCCURRED A WEEK BEFORE. THE CAR HAD TO BE TOWED TO THE DEALER AND ALTHOUGH THEY DID NOT SPECIFY WHAT WAS WRONG THEY TOLD ME THEY HAD TO WAIT FOR A PART AND THAT IT WOULD BE 5-7 DAYS BEFORE IT CAME IN. *TR

Mileage: 6,726