2017 INFINITI Q50 Air Bags Problems

I had a passenger seat belt light on and took it to Jim Coleman Infiniti in Bethesda,MD. They then were going to charge me a diagnostic fee to fix it, but instead proceeded to perform a zero point seat reset and got the error code B00A0 and then the passenger air bag light came on. They subsequently said that the vehicle was not covered under any recall or warranty and said that the seat needed to be replaced and informed me that it would be around $8000 at that time. Now it must be more. Looking at the recall campaign 16V244000 my vehicle does not qualify since it is one model year later, but I have seen others have the same issue that I have with the 2017 Q50. There is infact one in Florida that has a similar experience as mine. Talking to the dealer and Infiniti neither wanted to do a goodwill jesters and would only reduce the cost by a few thousand dollars. That still meant that I would need to put out more than $4000 to get a safety issue that should be covered. The symptoms and error codes are exactly the same. So I ask that you extend the recall campaign to the 2017 model year as well for the Q50. It is a safety hazard that will be present on the streets. The dealer also refuses to do the module reset saying that it will fail again. Pleas ask Infiniti to cover the cost of ensuring this critical safety for the passenger side is resolved for all model years that have the error code from the recall.

I had a passenger seat belt light on and took it to Jim Coleman Infiniti in Bethesda,MD. They then were going to charge me a diagnostic fee to fix it, but instead proceeded to perform a zero point seat reset and got the error code B00A0 and then the passenger air bag light came on. They subsequently said that the vehicle was not covered under any recall or warranty and said that the seat needed to be replaced and informed me that it would be around $8000 at that time. Now it must be more. Looking at the recall campaign 16V244000 my vehicle does not qualify since it is one model year later, but I have seen others have the same issue that I have with the 2017 Q50. There is infact one in Florida that has a similar experience as mine. Talking to the dealer and Infiniti neither wanted to do a goodwill jesters and would only reduce the cost by a few thousand dollars. That still meant that I would need to put out more than $4000 to get a safety issue that should be covered. The symptoms and error codes are exactly the same. So I ask that you extend the recall campaign to the 2017 model year as well for the Q50. It is a safety hazard that will be present on the streets. The dealer also refuses to do the module reset saying that it will fail again. Pleas ask Infiniti to cover the cost of ensuring this critical safety for the passenger side is resolved for all model years that have the error code from the recall.

My airbags are currently disabled due to a faulty occupant detection system. I see that this was an Infiniti recall on many2017 Q50s, but my car is not included in the recall. The dealership confirms that my car is not part of the recall. The specific part involved in the recall is the front passenger Occupant Classification System (OCS), which triggers the error code being produced by my car.

My airbags are currently disabled due to a faulty occupant detection system. I see that this was an Infiniti recall on many2017 Q50s, but my car is not included in the recall. The dealership confirms that my car is not part of the recall. The specific part involved in the recall is the front passenger Occupant Classification System (OCS), which triggers the error code being produced by my car.

The seat belt light went on without a passenger and the dealer decided to perform a zero point reset on the passenger seat and that resulted in a failure and now the airbag light is on. This causes the passenger airbag to not be operational. Before it was just the seat belt. They are now asking for $8000+ to replace the seat and OCS module and they said that they would cut the price by 50% but that is still $4000. The seat belt is covered by 10 year warranty but the airbag is covered only 7 year. I feel that since the seat belt was the iniial problem that it should all be covered under the warranty. Searching online there are numerous other Infiniti owners are having the same issue with the passenger seat and they are all being told that the seat needs to be replaced. This looks to be like a fauly module issue and thiink that Infiniti should be responsible for the fix. This has been happening with models from 2014-2018 two different series of Q50 models. THIS CAUSES THE PASSENGER AIRBAG TO BE NON OPERATIONAL AND FEEL THAT THERE ARE A LOT OF Q50 and other models on the road that are NO LONGER SAFE TO DRIVE!!!!

The seat belt light went on without a passenger and the dealer decided to perform a zero point reset on the passenger seat and that resulted in a failure and now the airbag light is on. This causes the passenger airbag to not be operational. Before it was just the seat belt. They are now asking for $8000+ to replace the seat and OCS module and they said that they would cut the price by 50% but that is still $4000. The seat belt is covered by 10 year warranty but the airbag is covered only 7 year. I feel that since the seat belt was the iniial problem that it should all be covered under the warranty. Searching online there are numerous other Infiniti owners are having the same issue with the passenger seat and they are all being told that the seat needs to be replaced. This looks to be like a fauly module issue and thiink that Infiniti should be responsible for the fix. This has been happening with models from 2014-2018 two different series of Q50 models. THIS CAUSES THE PASSENGER AIRBAG TO BE NON OPERATIONAL AND FEEL THAT THERE ARE A LOT OF Q50 and other models on the road that are NO LONGER SAFE TO DRIVE!!!!

I took the car into the dealership to diagnose the reason that I was getting a Seat Belt light and they said that the guide suggested to do a zero point reset on the seat. When they attempted this they said that it failed and now the system has an airbag light on. There is no more seat belt light on now for the passanger side, but there is a hard error code for the airbag system on the passenger side. The Dealership now says the cost to repair is over $8500 when the car is only valued at $10000. I saw that there was a voluntary recall on a 2016 edition and it said that if the zero point reset should fail then the OCS module needs to be replaced, but now they are saying tha the OCS module and Seat need to be replaced. This looks to be like an issue with the model itself. The reason this is a safety issue, is that now the airbags will not work on the passenger side. This is caused by the zero point procedure that Infiniti has instructed their techs to do. I believe they are causing issues and had this not been needed then I would not have had an airbag issue. If there was an airbag issue before this procedure then the symbol was not correct and was false. It was a safety issue since the Passenger side airbag will not deploy in this case.

I took the car into the dealership to diagnose the reason that I was getting a Seat Belt light and they said that the guide suggested to do a zero point reset on the seat. When they attempted this they said that it failed and now the system has an airbag light on. There is no more seat belt light on now for the passanger side, but there is a hard error code for the airbag system on the passenger side. The Dealership now says the cost to repair is over $8500 when the car is only valued at $10000. I saw that there was a voluntary recall on a 2016 edition and it said that if the zero point reset should fail then the OCS module needs to be replaced, but now they are saying tha the OCS module and Seat need to be replaced. This looks to be like an issue with the model itself. The reason this is a safety issue, is that now the airbags will not work on the passenger side. This is caused by the zero point procedure that Infiniti has instructed their techs to do. I believe they are causing issues and had this not been needed then I would not have had an airbag issue. If there was an airbag issue before this procedure then the symbol was not correct and was false. It was a safety issue since the Passenger side airbag will not deploy in this case.

The contact owns a 2017 Infiniti Q50. The contact stated while driving at an undisclosed speed, the passenger’s side seat belt warning light illuminated. The contact stated that there was no passenger located in the front passenger’s seat during the failure. The vehicle was taken to the dealer where it was diagnosed that the OCS sensor had failed, and the contact was informed that the front passenger's side air bag and the front passenger’s seat needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 86,000.

The contact owns a 2017 Infiniti Q50. The contact stated while driving at an undisclosed speed, the passenger’s side seat belt warning light illuminated. The contact stated that there was no passenger located in the front passenger’s seat during the failure. The vehicle was taken to the dealer where it was diagnosed that the OCS sensor had failed, and the contact was informed that the front passenger's side air bag and the front passenger’s seat needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 86,000.

The airbag light came on for the passenger side. The dealership said I had to pay $246 to find out what the problem is. They told me the entire seat/airbag structure needed to be replaced at a cost of $6k-$13k. I searched the problem online and there is the exact recall for this car/problem but not my vehicle. I don’t feel like I should be responsible for a safety issue in a 7 year old car. I believe this model should be included in the recall. I also am requesting the $246 be refunded.

The airbag light came on for the passenger side. The dealership said I had to pay $246 to find out what the problem is. They told me the entire seat/airbag structure needed to be replaced at a cost of $6k-$13k. I searched the problem online and there is the exact recall for this car/problem but not my vehicle. I don’t feel like I should be responsible for a safety issue in a 7 year old car. I believe this model should be included in the recall. I also am requesting the $246 be refunded.

Air bag light came on which can render air bag inoperable in case of collision. Dealer states not under warranty. This is their results: UPON INSPECTION, FOUND DTC B00A0-00 TO BE STORED IN AIR BAG SYSTEM. Correction AS PER ITB19-024B, RECOMMEND 75 ZERO POINT RESET (CALIBRATIONS AND SYSTEM RESET/REPROGRAMMING NOT COVERED UNDER WARRANTY)

Air bag light came on which can render air bag inoperable in case of collision. Dealer states not under warranty. This is their results: UPON INSPECTION, FOUND DTC B00A0-00 TO BE STORED IN AIR BAG SYSTEM. Correction AS PER ITB19-024B, RECOMMEND 75 ZERO POINT RESET (CALIBRATIONS AND SYSTEM RESET/REPROGRAMMING NOT COVERED UNDER WARRANTY)

The contact owns a 2017 Infiniti Q50. The contact stated that while his son was driving at approximately 45 mph, the vehicle shut off without warning. Due to the failure, his son lost complete control of the vehicle and drove into a ditch. The air bags did not deploy. The contact's son was not injured as a result of the accident and did not seek medical treatment. The police were not called to the scene and a report was not filed. Due to the failure, the vehicle was towed from the scene to an independent auto repair shop. The contact was informed by the auto repair shop the serpentine belt had shredded inside the engine which caused the failure. They also informed him that there was a service bulletin on the vehicle in relation to the failure. The contact's son reached out to the manufacturer where they both agreed to an unknown settlement. The vehicle had been repaired. The failure mileage was 28,097.

The contact owns a 2017 Infiniti Q50. The contact stated that while his son was driving at approximately 45 mph, the vehicle shut off without warning. Due to the failure, his son lost complete control of the vehicle and drove into a ditch. The air bags did not deploy. The contact's son was not injured as a result of the accident and did not seek medical treatment. The police were not called to the scene and a report was not filed. Due to the failure, the vehicle was towed from the scene to an independent auto repair shop. The contact was informed by the auto repair shop the serpentine belt had shredded inside the engine which caused the failure. They also informed him that there was a service bulletin on the vehicle in relation to the failure. The contact's son reached out to the manufacturer where they both agreed to an unknown settlement. The vehicle had been repaired. The failure mileage was 28,097.