This Problem Across All Years
Engine threw a main bearing around 80 thousand miles in 2023, car was not modified other than different muffler on the back and aftermarket wheels and tires which has nothing to do with the engine. Car had oil changes every 3500-4500 miles with MOTUL full synthetic oil. No engines lights were given, car was taken to a Nissan dealership as manufacturer warranty was expired, my extended warranty was fidelity and they declined due to these aftermarket “changes” dealership gave me a quote over 25k dollars which is what I paid for the car in 2019. I understand it’s a luxury brand but these engines are well known for these issues and nothing is done other than some warranty extension for failing turbos which are also terrible and I believe to be the CAUSE of this thrown bearing, I have owned so many Nissans and will most likely never own another after this mistake. Still love the car but the people that buy these deserve better for the cost. The car is currently sitting in a garage because the cost is absurd.
Engine threw a main bearing around 80 thousand miles in 2023, car was not modified other than different muffler on the back and aftermarket wheels and tires which has nothing to do with the engine. Car had oil changes every 3500-4500 miles with MOTUL full synthetic oil. No engines lights were given, car was taken to a Nissan dealership as manufacturer warranty was expired, my extended warranty was fidelity and they declined due to these aftermarket “changes” dealership gave me a quote over 25k dollars which is what I paid for the car in 2019. I understand it’s a luxury brand but these engines are well known for these issues and nothing is done other than some warranty extension for failing turbos which are also terrible and I believe to be the CAUSE of this thrown bearing, I have owned so many Nissans and will most likely never own another after this mistake. Still love the car but the people that buy these deserve better for the cost. The car is currently sitting in a garage because the cost is absurd.
Car malfunction light comes on spontaneously and runs rough and losses power and rpm can go to 4 at 35 mph and usually happens when car is idling parked for a little while. Them I cut it off and let it sit it goes back to normal. I also had prior problems with it smoking from tailpipe and it’s documented at dealership in Columbia SC and they said it wasn’t smoking enough to replace the turbos at the time but I got a notification from manufacturer about turbo malfunction.
Car malfunction light comes on spontaneously and runs rough and losses power and rpm can go to 4 at 35 mph and usually happens when car is idling parked for a little while. Them I cut it off and let it sit it goes back to normal. I also had prior problems with it smoking from tailpipe and it’s documented at dealership in Columbia SC and they said it wasn’t smoking enough to replace the turbos at the time but I got a notification from manufacturer about turbo malfunction.
AC COMPRESSOR SEEMS IS OUT OF ALIGNMENT. INFINITI REQUIRES CUSTOMERS TO PERFORM TECHNICAL SUPPLY BULLETIN TO ALIGN AC COMPRESSOR AT OWNER EXPENSE. IF A DRIVE BELT BREAKS WILL DRIVING IT CAN CAUSE COLLATERAL DAMAGE TO ENGINE COMPONENTS ANS POSE A SAFETY RISK TO THE PASSENGERS. MANY VEHICLES AFFECTED.
AC COMPRESSOR SEEMS IS OUT OF ALIGNMENT. INFINITI REQUIRES CUSTOMERS TO PERFORM TECHNICAL SUPPLY BULLETIN TO ALIGN AC COMPRESSOR AT OWNER EXPENSE. IF A DRIVE BELT BREAKS WILL DRIVING IT CAN CAUSE COLLATERAL DAMAGE TO ENGINE COMPONENTS ANS POSE A SAFETY RISK TO THE PASSENGERS. MANY VEHICLES AFFECTED.
1. The engine and turbos failed making the car un-driveable. 2. My safety was put at risk because I had to immediately pull my car off the road in fear that my car would completely fail or catch fire. 3. Yes 4. There were no warnings prior to the failure. It failed out of nowhere. Proper maintenance was done.
1. The engine and turbos failed making the car un-driveable. 2. My safety was put at risk because I had to immediately pull my car off the road in fear that my car would completely fail or catch fire. 3. Yes 4. There were no warnings prior to the failure. It failed out of nowhere. Proper maintenance was done.
Engine failed, metal shavings in oil pan and disappearing coolant in the last year. out of warranty and extended warranty denied my replacement engine, they want 36k for an engine and turbos. Crazy
Engine failed, metal shavings in oil pan and disappearing coolant in the last year. out of warranty and extended warranty denied my replacement engine, they want 36k for an engine and turbos. Crazy
FIRST THE PASSENGER AIRBAG JUST STOP WORKING, THE AIRBAG LIGHT ON THE DASH WILL NOT GO OUT AND THE DISPLAY LIGHT BY THE GEAR SHIFT SAYS #2 AIRBAG NOT WORKING. SECONDLY WHILE DRIVING THE CAR I GET A SCREACHING SOUND FROM 1ST TO 2ND GEAR COMING FROM THE ENGINE. THOUGHT IT WAS MAYBE THE SENSOR ON THE BRAKES BUT NOT SURE. JUST HAD WORK DOWN ON THE CAR ABOUT 3 WEEKS AGO, THE CAR WOULD NOT COME OUT OF 1ST GEAR. ECM WAS REPLACE AT DEALERSHIP
FIRST THE PASSENGER AIRBAG JUST STOP WORKING, THE AIRBAG LIGHT ON THE DASH WILL NOT GO OUT AND THE DISPLAY LIGHT BY THE GEAR SHIFT SAYS #2 AIRBAG NOT WORKING. SECONDLY WHILE DRIVING THE CAR I GET A SCREACHING SOUND FROM 1ST TO 2ND GEAR COMING FROM THE ENGINE. THOUGHT IT WAS MAYBE THE SENSOR ON THE BRAKES BUT NOT SURE. JUST HAD WORK DOWN ON THE CAR ABOUT 3 WEEKS AGO, THE CAR WOULD NOT COME OUT OF 1ST GEAR. ECM WAS REPLACE AT DEALERSHIP
The evening of April 17th, 2022, I started experiencing an issue with my vehicle. My car started making a fluttering noise it sounded like someone was shuffling a deck of cards and the RPMs would get to 3 during acceleration then drop and I’d lose power. There were no warning lights present, no notification or indicators on my dash, no odors, and no smoke emitting from my car. I parked my car at home not knowing what the issue was or where the noise was coming from. The next morning, I called to schedule an appointment and I booked with Infiniti in Timonium. After scheduling my appointment, I went out to check my car and when I started it the noise was still there. It ran for a few seconds then my check engine light cut on. Looking to get a pre-diagnosis to have additional info about the condition of my car I take it to Autozone on liberty road to have codes pulled. The codes that came back were P0014 and P0024 both camshaft codes. However, there were still no other symptoms of odor or smoke just the fluttering noise and now my check engine light. On the way back home my car stalls at Liberty Road and Rolling Road and won’t cut back on. I contacted AAA and had it towed to Infiniti the same day. I was assigned to [XXX] as my service advisor. The car was at Infiniti in Timonium for close to a month when [XXX] reached out to notify me of the presence of sludge and metal shavings in my oil pan and my engine being seized. He was adamant that it came from a lack of maintenance. I was using my third-party warranty and they requested that I send proof of maintenance. I submitted my maintenance invoices to Sean, and he forwarded them to my Warranty Company. I provided invoices for my last 3 oil changes. I wasn’t due for a fourth for another 6-700 miles. I bought my car at 35,796 miles and I’m currently at 70,042 (42 miles out of the power train warranty). I followed manufactures 10k guideline. The vehicle is available for inspection upon request. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5
The evening of April 17th, 2022, I started experiencing an issue with my vehicle. My car started making a fluttering noise it sounded like someone was shuffling a deck of cards and the RPMs would get to 3 during acceleration then drop and I’d lose power. There were no warning lights present, no notification or indicators on my dash, no odors, and no smoke emitting from my car. I parked my car at home not knowing what the issue was or where the noise was coming from. The next morning, I called to schedule an appointment and I booked with Infiniti in Timonium. After scheduling my appointment, I went out to check my car and when I started it the noise was still there. It ran for a few seconds then my check engine light cut on. Looking to get a pre-diagnosis to have additional info about the condition of my car I take it to Autozone on liberty road to have codes pulled. The codes that came back were P0014 and P0024 both camshaft codes. However, there were still no other symptoms of odor or smoke just the fluttering noise and now my check engine light. On the way back home my car stalls at Liberty Road and Rolling Road and won’t cut back on. I contacted AAA and had it towed to Infiniti the same day. I was assigned to [XXX] as my service advisor. The car was at Infiniti in Timonium for close to a month when [XXX] reached out to notify me of the presence of sludge and metal shavings in my oil pan and my engine being seized. He was adamant that it came from a lack of maintenance. I was using my third-party warranty and they requested that I send proof of maintenance. I submitted my maintenance invoices to Sean, and he forwarded them to my Warranty Company. I provided invoices for my last 3 oil changes. I wasn’t due for a fourth for another 6-700 miles. I bought my car at 35,796 miles and I’m currently at 70,042 (42 miles out of the power train warranty). I followed manufactures 10k guideline. The vehicle is available for inspection upon request. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5
Initial fault was no cabin heat. Service department determined coolant was low. Coolant system passed pressure test. Coolant was found to be leaking into cylinders past head gaskets. After head gasket replacement, engine broke down on highway and car was towed to dealership. Catastrophic overheat damage in lower end. Engine long block was replaced to correct. Multiple identical/similar occurrences reported on infinitiq60.org. Failure is normally failed head gasket or porous engine block. 2017 models especially affected. Infiniti consumer affairs completely unresponsive if vehicle is outside powertrain warranty. Safety at risk due to potential engine failure and vehicle stoppage at any time. No indications received at any time indicating failure. Temp gauge never indicated spike or failure. Only indication was lack of cabin heat, but coolant was basically empty. The problem was reproduced by dealer after servicing coolant and seeing subsequent engine internal consumption of coolant. Vehicle was inspected by Infiniti service department and MPP third-party warranty company. All vehicle service records since purchase are available.
Initial fault was no cabin heat. Service department determined coolant was low. Coolant system passed pressure test. Coolant was found to be leaking into cylinders past head gaskets. After head gasket replacement, engine broke down on highway and car was towed to dealership. Catastrophic overheat damage in lower end. Engine long block was replaced to correct. Multiple identical/similar occurrences reported on infinitiq60.org. Failure is normally failed head gasket or porous engine block. 2017 models especially affected. Infiniti consumer affairs completely unresponsive if vehicle is outside powertrain warranty. Safety at risk due to potential engine failure and vehicle stoppage at any time. No indications received at any time indicating failure. Temp gauge never indicated spike or failure. Only indication was lack of cabin heat, but coolant was basically empty. The problem was reproduced by dealer after servicing coolant and seeing subsequent engine internal consumption of coolant. Vehicle was inspected by Infiniti service department and MPP third-party warranty company. All vehicle service records since purchase are available.
TL* THE CONTACT OWNS A 2017 INFINITI Q60. WHILE DRIVING 50 MPH, THE STEERING WHEEL BECAME DIFFICULT TO TURN AND THE VEHICLE DECELERATED. THE CONTACT WAS ABLE TO PARK IN A NEARBY PARKING LOT. THE VEHICLE WAS NOT DRIVABLE AND WAS TOWED TO INFINITI OF LAS VEGAS (LOCATED AT 5555 W SAHARA AVE, LAS VEGAS, NV 89146, (702) 829-5975) WHERE IT WAS DIAGNOSED THAT THE TIMING BELT NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 12,000.
TL* THE CONTACT OWNS A 2017 INFINITI Q60. WHILE DRIVING 50 MPH, THE STEERING WHEEL BECAME DIFFICULT TO TURN AND THE VEHICLE DECELERATED. THE CONTACT WAS ABLE TO PARK IN A NEARBY PARKING LOT. THE VEHICLE WAS NOT DRIVABLE AND WAS TOWED TO INFINITI OF LAS VEGAS (LOCATED AT 5555 W SAHARA AVE, LAS VEGAS, NV 89146, (702) 829-5975) WHERE IT WAS DIAGNOSED THAT THE TIMING BELT NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 12,000.
THE VEHICLE IS VERY NEW- ONLY 7000 MILES ON IT. I WAS DRIVING ON A MAJOR INTERSTATE AT APPROXIMATELY 60 MPH WHEN THE VEHICLE SUDDENLY SHUT DOWN. THE ENGINE JUST SHUT OFF AND NO POWER. THE ENGINE SHUT DOWN WHILE WE WERE TRAVELLING ON A HIGHWAY!! THERE WERE CHILDREN IN THE CAR, AND LUCKILY I WAS ABLE TO PULL TO THE SHOULDER WITHOUT BEING STRUCK. NEEDLESS TO SAY IT WAS A VERY DANGEROUS SITUATION- WE COULD HAVE BEEN KILLED. THE CAR THEN WOULD NOT START. WE HAD 3/4 TANK OF FUEL. IT REQUIRED TO BE TOWED TO THE DEALER , PEPE INFINITI IN WHITE PLAINS, NY. THE DEALER HAS HAD THE VEHICLE OVER A WEEK AND HAS NOT BEEN ABLE TO DETERMINE WHAT HAPPENED. THEY STATE THAT THE FUEL WAS TESTED FOR CONTAMINANTS BUT CAME BACK CLEAN. NOW THEY WANT TO GIVE THE VEHICLE BACK SAYING THAT THEY DONT KNOW WHAT HAPPENED BUT "MAYBE" IT WAS THE FUEL. REALLY? THEY HAD FUEL TESTED AND IT WAS FINE. I THINK THEY AND THE MANUFACTURER ARE COVERING THIS UP TO AVOID WIDESPREAD PROBLEMS. HOW CAN THEY NOT DETERMINE THE PROBLEM? IF THIS HAPPENS AGAIN WE CAN POTENTIALLY BE KILLED!! WHAT ABOUT THE OTHER VEHICLES POUT THERE? WHAT IF IT HAPPENS TO THEM? SOMETHING NEEDS TO BE DONE- THIS NEEDS TO BE INVESTIGATED!!
THE VEHICLE IS VERY NEW- ONLY 7000 MILES ON IT. I WAS DRIVING ON A MAJOR INTERSTATE AT APPROXIMATELY 60 MPH WHEN THE VEHICLE SUDDENLY SHUT DOWN. THE ENGINE JUST SHUT OFF AND NO POWER. THE ENGINE SHUT DOWN WHILE WE WERE TRAVELLING ON A HIGHWAY!! THERE WERE CHILDREN IN THE CAR, AND LUCKILY I WAS ABLE TO PULL TO THE SHOULDER WITHOUT BEING STRUCK. NEEDLESS TO SAY IT WAS A VERY DANGEROUS SITUATION- WE COULD HAVE BEEN KILLED. THE CAR THEN WOULD NOT START. WE HAD 3/4 TANK OF FUEL. IT REQUIRED TO BE TOWED TO THE DEALER , PEPE INFINITI IN WHITE PLAINS, NY. THE DEALER HAS HAD THE VEHICLE OVER A WEEK AND HAS NOT BEEN ABLE TO DETERMINE WHAT HAPPENED. THEY STATE THAT THE FUEL WAS TESTED FOR CONTAMINANTS BUT CAME BACK CLEAN. NOW THEY WANT TO GIVE THE VEHICLE BACK SAYING THAT THEY DONT KNOW WHAT HAPPENED BUT "MAYBE" IT WAS THE FUEL. REALLY? THEY HAD FUEL TESTED AND IT WAS FINE. I THINK THEY AND THE MANUFACTURER ARE COVERING THIS UP TO AVOID WIDESPREAD PROBLEMS. HOW CAN THEY NOT DETERMINE THE PROBLEM? IF THIS HAPPENS AGAIN WE CAN POTENTIALLY BE KILLED!! WHAT ABOUT THE OTHER VEHICLES POUT THERE? WHAT IF IT HAPPENS TO THEM? SOMETHING NEEDS TO BE DONE- THIS NEEDS TO BE INVESTIGATED!!
WHILE DRIVING ON AN INTERSTATE HIGHWAY AT 70 MPH, THE ENGINE TURNED OFF WITHOUT WARNING. THE ECO-MODE LIGHTS CAME ON WITH "SYSTEM FAILURE" WARNING. I WAS ABLE TO COAST INTO THE BREAKDOWN LANE. THE CAR WOULD NOT RESTART RIGHT AWAY. AFTER WORKING WITH THE TOW TRUCK DRIVER, WE WERE ABLE TO GET THE CAR STARTED AFTER ABOUT ONE HOUR. I DID NOT FEEL SAFE DRIVING THE CAR SO IT WAS TOWED TO MY HOME. THE NEXT MORNING, IT WAS TOWED TO THE DEALER FOR REPAIRS. THEY CONTACTED INFINITI'S TECH LINE AND WAS TOLD THIS IS A KNOWN ISSUE AND THEY ARE WORKING ON A FIX. TO AVOID THIS HAPPENING AGAIN, THEY RECOMMEND KEEPING THE GAS TANK ABOVE 50% FULL. THEY DO NOT HAVE AN ETA FOR THE FIX. I HAVE CONTACTED INFINITI CONSUMER AFFAIRS AND THEY COULD NOT TELL ME ANYTHING MORE. I FEEL THE VEHICLE IS NOT SAFE TO DRIVE. I HAVE ATTACHED THE REPAIR ORDER FROM INFINITI.
WHILE DRIVING ON AN INTERSTATE HIGHWAY AT 70 MPH, THE ENGINE TURNED OFF WITHOUT WARNING. THE ECO-MODE LIGHTS CAME ON WITH "SYSTEM FAILURE" WARNING. I WAS ABLE TO COAST INTO THE BREAKDOWN LANE. THE CAR WOULD NOT RESTART RIGHT AWAY. AFTER WORKING WITH THE TOW TRUCK DRIVER, WE WERE ABLE TO GET THE CAR STARTED AFTER ABOUT ONE HOUR. I DID NOT FEEL SAFE DRIVING THE CAR SO IT WAS TOWED TO MY HOME. THE NEXT MORNING, IT WAS TOWED TO THE DEALER FOR REPAIRS. THEY CONTACTED INFINITI'S TECH LINE AND WAS TOLD THIS IS A KNOWN ISSUE AND THEY ARE WORKING ON A FIX. TO AVOID THIS HAPPENING AGAIN, THEY RECOMMEND KEEPING THE GAS TANK ABOVE 50% FULL. THEY DO NOT HAVE AN ETA FOR THE FIX. I HAVE CONTACTED INFINITI CONSUMER AFFAIRS AND THEY COULD NOT TELL ME ANYTHING MORE. I FEEL THE VEHICLE IS NOT SAFE TO DRIVE. I HAVE ATTACHED THE REPAIR ORDER FROM INFINITI.