2017 INFINITI QX30 Air Bags Problems

10 complaints about Air Bags

10
Complaints
2
Crashes
0
Fires
0
Deaths

High Severity Issue

This component has been associated with crashes, fires, or deaths.

This Problem Across All Years

All Air Bags Complaints (10)

Sep 30, 2025 Crash

The contact owned a 2017 Infiniti QX30. The contact stated that, while his wife was driving at an undisclosed speed on a highway, another vehicle suddenly merged into her lane. The driver was unable to react and collided with the rear of the vehicle. As a result, the vehicle swerved out of the lane towards the right shoulder, coming to a complete stop on the side of the roadway. The air bags did not deploy. No warning lights were illuminated. The vehicle was towed to a storage facility and deemed a total loss by the contact's insurance provider. A police report was filed, and injuries were reported. The contact's wife was transported to an area hospital by EMT and treated for a fractured sternum and a large contusion on her forehead as a result of her hitting the windshield. The manufacturer was not notified of the failure. The failure mileage was 50,000.

Mileage: 50,000

Aug 22, 2025

The driver’s side heater does not function correctly. When heat is turned on, the passenger side warms but the driver’s side only blows cold air. This prevents the windshield on the driver’s side from properly defrosting/defogging in cold or wet conditions, which creates a serious visibility hazard. Additionally, none of the steering wheel controls function due to a diagnosed clock spring failure. This failure also affects the horn and may impact the driver’s airbag connection. A non-functioning horn prevents warning other drivers/pedestrians, and loss of airbag function creates a major crash safety risk. The vehicle was inspected at an Infiniti dealership, and the problems were confirmed. The issues appeared shortly after purchase and have been consistent since. Safety risk: – Reduced visibility due to inability to defrost/defog the driver’s side of the windshield. – Loss of horn function. – Potential failure of driver’s airbag deployment due to faulty clock spring.

Apr 21, 2025

The contact owns a 2017 Infiniti QX30. The contact stated that while driving at an undisclosed speed, the air bag warning light illuminated. The vehicle was taken to the dealer, where it was diagnosed and determined that the clock spring module had failed and needed to be replaced. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 107,892.

Mileage: 107,892

Mar 16, 2025

Instrument panel showed "Front Left Malfunction Service Required ". I believe it says bad grounding circuit due to rust accumulation.

Sep 10, 2024

Hello. My vin number is not showing unresolved recalls, but I believe it is based on my experience. I was parking my car, which involved turning my steering wheel all the way to the right, and heard a crunching, clicking sound. I did some teoubleshooting, and believe it is the clock spring giving out. What concerns me is 1 of the 4 recalls in particular. Infiniti recalled the 2017 and 2018 QX30 compact crossover SUV due to a potential for the driver's airbag to deploy unexpectedly. The recall was issued due to a grounding issue with the steering components that could cause an electrostatic charge to build up. If the airbag clock spring broke, the driver's side airbag could deploy accidentally, which could result in a crash or injury to the driver. When I called Sewell Infiniti in Dallas, TX, I was told they had no recalls showing for my 2017 QX30, and to look at it would cost $240. I am currently not in a place financially to be able to afford this, but am concerned for my safety. I bought this car used from Carmax, but have since taken it to Sewell Infiniti for service and repairs. Please advise the best course of action as I am truly scared to drive my car due to this potentially deadly situation.

Jun 21, 2022

2017 qX30 Had a safety recall for clockspring this repair was made in 2018 it has now happened again and no recall to cover the cost I should not have to pay to repair it again since it should have been fixed with the first recall.

May 25, 2022 Crash

I was in a car accident where the front of my car collided with another car damaging and taking part of the front of my car off and pushing it up bulging at the side mirrors and my airbag did not deploy. After the impact, my dashboard had "SRS Malfunction Service Requested" light to come on. This accident occurred on 4.25.22 around 6am in New Orleans located at the I-10 and I-610 EB. The car was deemed as a complete total by both insurance parties even though the airbag did not deploy. I hit my head knocking my glasses off my face and my chest causing severe whiplash, back muscle spasms, and broke a rib from the impact of hitting my steering wheel. I do have a picture of the SRS light that came on. Consumer totaled car with some injuries that could have been avoided had my airbag not malfunctioned and deployed.

Feb 25, 2022

The contact owns a 2017 Infiniti QX30. The contact stated that while at an undisclosed speed, the horn was inoperable. Additionally, there was an abnormal clicking sound in the steering wheel while turning. The vehicle was driven to an independent mechanic to be diagnosed. The contact was informed that the air bag was disabled. The contact was concerned about driving the vehicle with the air bags being disabled. The local dealer was informed of the failure. The contact was informed that the VIN was not included in NHTSA Campaign Number: 17V143000 (Air Bags). The manufacturer was contacted and confirmed that the VIN was not included. The contact was provided an estimate for the repair. The failure mileage was 65,000.

Mileage: 65,000

Oct 13, 2021

The contact owns a 2017 Infiniti QX30. The contact stated that while driving at various speeds, an abnormal clicking noise would emit from the steering wheel as all electric buttons on the steering wheel failed to operate without warning. When the contact made a U-turn, the clicking noise became louder and the "front left malfunction, service required" warning message appeared on the instrument panel. Upon investigation, the contact linked her failure to NHTSA Campaign Number: 17V691000 (Air Bags). The manufacturer was notified of the failure and informed her that there were no recalls on her vehicle. She was then referred to the NHTSA for assistance. The dealer was also notified, and the contact scheduled an appointment. The vehicle had yet to be repaired. The failure mileage was unknown.

Nov 30, 2017

DRIVER'S BAG UNEXPECTEDLY DEPLOY ISSUE

Mileage: 10,000