This Problem Across All Years
TL* THE CONTACT OWNS A 2002 INFINITI QX4. WHILE THE VEHICLE WAS WITH AN INDEPENDENT MECHANIC FOR ROUTINE MAINTENANCE, THE MECHANIC NOTICED THAT THE DRIVER'S SIDE STRUT HOUSING WAS RUSTED AND CRACKED. THE INDEPENDENT MECHANIC ALERTED HER OF A RECALL FOR THE STRUT HOUSING AND THE MANUFACTURER WAS CONTACTED. THE MANUFACTURER CONFIRMED THAT THE VEHICLE WAS SERVICED PER NHTSA CAMPAIGN NUMBER: 11V244000 (STEERING, SUSPENSION) AT FIELDS INFINITI GLENCOE (2100 FRONTAGE RD, GLENCOE, IL 60022 (847) 998-5200). THE DEALER STATED THAT A PLATE WAS INSTALLED ON THE STRUT HOUSING. THE CONTACT TOOK THE VEHICLE TO ANOTHER INDEPENDENT MECHANIC WHO STATED THAT IT LOOKED LIKE NO REPAIRS WERE COMPLETED. THE CONTACT STATED THAT BOTH INDEPENDENT MECHANICS INFORMED HER THAT A PLATE NEEDED TO BE INSTALLED IN THE STRUT HOUSING, BUT THE VEHICLE WAS NOT REPAIRED. UPON PURCHASING THE VEHICLE, THE CARFAX REPORT FAILED TO IDENTIFY THE REPAIR OR FAILURE TO THE STRUT HOUSING. THE VIN WAS INVALID. THE FAILURE MILEAGE WAS APPROXIMATELY 124,000.
TL* THE CONTACT OWNS A 2002 INFINITI QX4. WHILE THE VEHICLE WAS WITH AN INDEPENDENT MECHANIC FOR ROUTINE MAINTENANCE, THE MECHANIC NOTICED THAT THE DRIVER'S SIDE STRUT HOUSING WAS RUSTED AND CRACKED. THE INDEPENDENT MECHANIC ALERTED HER OF A RECALL FOR THE STRUT HOUSING AND THE MANUFACTURER WAS CONTACTED. THE MANUFACTURER CONFIRMED THAT THE VEHICLE WAS SERVICED PER NHTSA CAMPAIGN NUMBER: 11V244000 (STEERING, SUSPENSION) AT FIELDS INFINITI GLENCOE (2100 FRONTAGE RD, GLENCOE, IL 60022 (847) 998-5200). THE DEALER STATED THAT A PLATE WAS INSTALLED ON THE STRUT HOUSING. THE CONTACT TOOK THE VEHICLE TO ANOTHER INDEPENDENT MECHANIC WHO STATED THAT IT LOOKED LIKE NO REPAIRS WERE COMPLETED. THE CONTACT STATED THAT BOTH INDEPENDENT MECHANICS INFORMED HER THAT A PLATE NEEDED TO BE INSTALLED IN THE STRUT HOUSING, BUT THE VEHICLE WAS NOT REPAIRED. UPON PURCHASING THE VEHICLE, THE CARFAX REPORT FAILED TO IDENTIFY THE REPAIR OR FAILURE TO THE STRUT HOUSING. THE VIN WAS INVALID. THE FAILURE MILEAGE WAS APPROXIMATELY 124,000.
TL* THE CONTACT OWNS A 2002 INFINITI QX4. THE CONTACT STATED WHILE DRIVING AT VARIOUS SPEEDS, THE STEERING WHEEL BECAME DIFFICULT TO MANEUVER WITHOUT WARNING. THE CONTACT CALLED AN UNKNOWN DEALER AND WAS INFORMED THAT THE VEHICLE WAS SERVICED UNDER NHTSA CAMPAIGN NUMBER: 11V244000 (STEERING, SUSPENSION) IN 2012. THE CONTACT TOOK THE VEHICLE TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE FRAME NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS CONTACTED BUT DID NOT OFFER ANY FURTHER ASSISTANCE. THE FAILURE MILEAGE WAS APPROXIMATELY 152,000.
TL* THE CONTACT OWNS A 2002 INFINITI QX4. THE CONTACT STATED WHILE DRIVING AT VARIOUS SPEEDS, THE STEERING WHEEL BECAME DIFFICULT TO MANEUVER WITHOUT WARNING. THE CONTACT CALLED AN UNKNOWN DEALER AND WAS INFORMED THAT THE VEHICLE WAS SERVICED UNDER NHTSA CAMPAIGN NUMBER: 11V244000 (STEERING, SUSPENSION) IN 2012. THE CONTACT TOOK THE VEHICLE TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE FRAME NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS CONTACTED BUT DID NOT OFFER ANY FURTHER ASSISTANCE. THE FAILURE MILEAGE WAS APPROXIMATELY 152,000.
TL* THE CONTACT OWNS A 2002 INFINITI QX4. THE CONTACT STATED WHILE DRIVING APPROXIMATELY 20 MPH, THE VEHICLE SHOOK VIOLENTLY. IN ADDITION, THE LOWER CONTROL ARM DETACHED FROM THE VEHICLE. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE FRAME NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 11V244000 ( STEERING, SUSPENSION). THE APPROXIMATE FAILURE MILEAGE WAS 164,825. ..UPDATED 05/17/16 *BF UPDATED 05/11/18*JB *TR
TL* THE CONTACT OWNS A 2002 INFINITI QX4. THE CONTACT STATED WHILE DRIVING APPROXIMATELY 20 MPH, THE VEHICLE SHOOK VIOLENTLY. IN ADDITION, THE LOWER CONTROL ARM DETACHED FROM THE VEHICLE. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE FRAME NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 11V244000 ( STEERING, SUSPENSION). THE APPROXIMATE FAILURE MILEAGE WAS 164,825. ..UPDATED 05/17/16 *BF UPDATED 05/11/18*JB *TR
TL* THE CONTACT OWNS A 2002 INFINITI QX4. WHILE DRIVING 35 MPH, THE CONTACT WITNESSED AN ABNORMAL NOISE EMITTING FROM THE DRIVER SIDE STRUT AREA. THE CONTACT STATED THAT THE VEHICLE MADE AN ABNORMAL BANGING NOISE WHEN DRIVING OVER A BUMP IN THE ROAD. THE FAILURE RECURRED SEVERAL TIMES. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE RACK AND PINION BECAME INOPERABLE AND THE STRUT HOUSING WAS CRACKED. AS A RESULT, BOTH COMPONENTS NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS UNKNOWN. THE VIN WAS UNAVAILABLE.
TL* THE CONTACT OWNS A 2002 INFINITI QX4. WHILE DRIVING 35 MPH, THE CONTACT WITNESSED AN ABNORMAL NOISE EMITTING FROM THE DRIVER SIDE STRUT AREA. THE CONTACT STATED THAT THE VEHICLE MADE AN ABNORMAL BANGING NOISE WHEN DRIVING OVER A BUMP IN THE ROAD. THE FAILURE RECURRED SEVERAL TIMES. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE RACK AND PINION BECAME INOPERABLE AND THE STRUT HOUSING WAS CRACKED. AS A RESULT, BOTH COMPONENTS NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS UNKNOWN. THE VIN WAS UNAVAILABLE.
TL-THE CONTACT OWNS A 2002 INFINTI QX4. THE CONTACT STATED WHILE DRIVING AT LOW SPEEDS THE STEERING WHEEL WAS EXTREMELY DIFFICULT TO MANEUVER AND OVER A PERIOD OF TIME BECAME PROGRESSLY WORSE. THERE WERE NO PRIOR WARNINGS. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER, WHO WAS UNABLE TO LOCATE A PROBLEM. THERE WAS A RECALL ASSOCIATED WITH THE SAME DEFECT UNDER NHTSA CAMPAIGN ID NUMBER 11V244000 (STEERING , SUSPENSION) HOWEVER, THE VIN WAS NOT INCLUDED. THE VEHICLE HAD NOT BEEN REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE PROBLEM. THE APPROXIMATE FAILURE MILEAGE WAS 81,000. JS
TL-THE CONTACT OWNS A 2002 INFINTI QX4. THE CONTACT STATED WHILE DRIVING AT LOW SPEEDS THE STEERING WHEEL WAS EXTREMELY DIFFICULT TO MANEUVER AND OVER A PERIOD OF TIME BECAME PROGRESSLY WORSE. THERE WERE NO PRIOR WARNINGS. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER, WHO WAS UNABLE TO LOCATE A PROBLEM. THERE WAS A RECALL ASSOCIATED WITH THE SAME DEFECT UNDER NHTSA CAMPAIGN ID NUMBER 11V244000 (STEERING , SUSPENSION) HOWEVER, THE VIN WAS NOT INCLUDED. THE VEHICLE HAD NOT BEEN REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE PROBLEM. THE APPROXIMATE FAILURE MILEAGE WAS 81,000. JS
AT THE TIME OF THE INCIDENT, I WAS TAKING A LEFT HAND TURN INTO A DRIVEWAY GOING APPROXIMATELY 5-10MPH WHEN I HEARD A "POPPING" SOUND COME FROM THE RIGHT SIDE OF THE CAR AS I WAS TURNING. AFTER FURTHER INVESTIGATION, THE SOUND WOULD OCCUR WHEN TAKING A RIGHT OR LEFT TURN, EITHER ACCELERATING OR NOT. I FELT INCREDIBLY UNSAFE DRIVING IT. TOOK IT FOR AN INSPECTION AT A TRUSTED MECHANIC ON 7/29/13, HE TEST DROVE IT AND DEEMED IT UNSAFE TO DRIVE. I WAS TOLD BY THE MECHANIC THAT HE COULD NOT REPAIR IT BECAUSE IT WAS A MANUFACTURING ISSUE DUE TO A LOT OF CORROSION UNDER THE CAR AND THE WORK NEEDED TO BE DONE BY THE DEALERSHIP. TOWED TO THE DEALERSHIP ON 7/30/13, DEALERSHIP WILL NOT FIX IT, SAYS IT IS NOT A MANUFACTURING ISSUE. REWIND TO APRIL 20TH, 2011, QX4 2002 RECALLED IN A NUMBER OF STATES INCLUDING MASSACHUSETTS, ORIGINAL RECALL DATE: 4/20/11 FOR CORROSION PROBLEMS DUE TO ROAD SALT AND SNOW/WATER. THE RECALL ID STATES THE CONSEQUENCES OF THIS CORROSION WILL BE THAT "THE STRUT HOUSING MAY CRACK AND PULL AWAY FROM THE INNER HOOD LEDGE ASSEMBLY. THIS MAY LEAD TO GRINDING NOISES, INCREASED STEERING EFFORT, AND POSSIBLY STEERING COLUMN TO BREAK, RESULTING IN THE LOSS OF STEERING CONTROL, WHICH COULD RESULT IN A CRASH." BACK IN THE WINTER OF 2011-2012, TOOK THE CAR TO THE DEALERSHIP BECAUSE THE VEHICLE WAS PART OF THE RECALL. I WAS TOLD BY THE DEALERSHIP THAT THE CORROSION PROBLEM WAS FIXED AND THE CAR WAS SAFE TO DRIVE. NOW I HAVE A DEALERSHIP THAT REFUSES RESPONSIBILITY FOR AN OUTSTANDING CORROSION PROBLEM, A CLAIM WITH INFINITI THAT IS GOING NO WHERE AND A CAR I CANNOT DRIVE BECAUSE IT CANNOT BE FIXED. *TR
AT THE TIME OF THE INCIDENT, I WAS TAKING A LEFT HAND TURN INTO A DRIVEWAY GOING APPROXIMATELY 5-10MPH WHEN I HEARD A "POPPING" SOUND COME FROM THE RIGHT SIDE OF THE CAR AS I WAS TURNING. AFTER FURTHER INVESTIGATION, THE SOUND WOULD OCCUR WHEN TAKING A RIGHT OR LEFT TURN, EITHER ACCELERATING OR NOT. I FELT INCREDIBLY UNSAFE DRIVING IT. TOOK IT FOR AN INSPECTION AT A TRUSTED MECHANIC ON 7/29/13, HE TEST DROVE IT AND DEEMED IT UNSAFE TO DRIVE. I WAS TOLD BY THE MECHANIC THAT HE COULD NOT REPAIR IT BECAUSE IT WAS A MANUFACTURING ISSUE DUE TO A LOT OF CORROSION UNDER THE CAR AND THE WORK NEEDED TO BE DONE BY THE DEALERSHIP. TOWED TO THE DEALERSHIP ON 7/30/13, DEALERSHIP WILL NOT FIX IT, SAYS IT IS NOT A MANUFACTURING ISSUE. REWIND TO APRIL 20TH, 2011, QX4 2002 RECALLED IN A NUMBER OF STATES INCLUDING MASSACHUSETTS, ORIGINAL RECALL DATE: 4/20/11 FOR CORROSION PROBLEMS DUE TO ROAD SALT AND SNOW/WATER. THE RECALL ID STATES THE CONSEQUENCES OF THIS CORROSION WILL BE THAT "THE STRUT HOUSING MAY CRACK AND PULL AWAY FROM THE INNER HOOD LEDGE ASSEMBLY. THIS MAY LEAD TO GRINDING NOISES, INCREASED STEERING EFFORT, AND POSSIBLY STEERING COLUMN TO BREAK, RESULTING IN THE LOSS OF STEERING CONTROL, WHICH COULD RESULT IN A CRASH." BACK IN THE WINTER OF 2011-2012, TOOK THE CAR TO THE DEALERSHIP BECAUSE THE VEHICLE WAS PART OF THE RECALL. I WAS TOLD BY THE DEALERSHIP THAT THE CORROSION PROBLEM WAS FIXED AND THE CAR WAS SAFE TO DRIVE. NOW I HAVE A DEALERSHIP THAT REFUSES RESPONSIBILITY FOR AN OUTSTANDING CORROSION PROBLEM, A CLAIM WITH INFINITI THAT IS GOING NO WHERE AND A CAR I CANNOT DRIVE BECAUSE IT CANNOT BE FIXED. *TR
MY SUV IS QX4 MODEL 2002, ID# [XXX], THE STEERING COLUMN IS THE TROUBLE. IT WAS MAKING SQUEAKING NOISE FOR LAST SEVERAL YEARS, REPAIRED AGAIN AND AGAIN AND AGAIN BY INFINITY OF MEMPHIS, PAYING MYSELF, BUT THE NOISE WILL NOT GO AWAY, BUT WAS TOLD BY INFINITY OF MEMPHIS, NOT TO WORRY ABOUT IT, AS, THEIR COMPUTER SAYS, MY CAR IS OK. WE ALWAYS TAKE OUR CAR FOR SERVICING THERE ONLY AS WE LIVE IN MEMPHIS AND THEY ARE MY DEALER. ON 2/9/2011 PM, WHILE DRIVING STRAIGHT, THE STEERING DID NOT ACT RIGHT. THE CAR TURNED LEFT, HIT THE CURB, BARELY MISSING HITTING AN ON COMING VEHICLE ON MY LEFT, BURST THE LEFT FRONT TIRE SLICING SIDE OF IT ON THE EDGE OF THE CURB, HIT LEFT FRONT CORNER OF VEHICLE, POPPING UP THE LEFT FOG LIGHT, THEN ON BACKING UP, HIT THE RIGHT BACK SIDE OF THE CAR ON SOMETHING. THE TIRE WAS CHANGED TO SPARE ONE, THEN A BRAND NEW TIRE. THE INCIDENCE WAS REPORTED TO INFINITY OF MEMPHIS ON 2/10/2011 AND I DELIVERED THE CAR TO THEM . THE CAR DOES NOT RIDE WELL, MAKES THE SQUEAKING SOUND AT STEERING STILL AND DOES NOT ACT RIGHT. WE ARE A FAMILY OF PHYSICIANS, NEED DEPENDABLE CAR. THE INFINITY MAKES GREAT CARS, WE OWN ANOTHER INFINITY SEDAN ALSO. PLEASE HELP US IN FIXING UP THE STEERING COLUMN OF THIS SUV-QX4,2002 MODEL, AS IT IS NOT SAFE TO DRIVE THIS PARTICULAR VEHICLE ANY MORE. FORTUNATELY, NO ONE WAS HURT. SINCERELY, INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
MY SUV IS QX4 MODEL 2002, ID# [XXX], THE STEERING COLUMN IS THE TROUBLE. IT WAS MAKING SQUEAKING NOISE FOR LAST SEVERAL YEARS, REPAIRED AGAIN AND AGAIN AND AGAIN BY INFINITY OF MEMPHIS, PAYING MYSELF, BUT THE NOISE WILL NOT GO AWAY, BUT WAS TOLD BY INFINITY OF MEMPHIS, NOT TO WORRY ABOUT IT, AS, THEIR COMPUTER SAYS, MY CAR IS OK. WE ALWAYS TAKE OUR CAR FOR SERVICING THERE ONLY AS WE LIVE IN MEMPHIS AND THEY ARE MY DEALER. ON 2/9/2011 PM, WHILE DRIVING STRAIGHT, THE STEERING DID NOT ACT RIGHT. THE CAR TURNED LEFT, HIT THE CURB, BARELY MISSING HITTING AN ON COMING VEHICLE ON MY LEFT, BURST THE LEFT FRONT TIRE SLICING SIDE OF IT ON THE EDGE OF THE CURB, HIT LEFT FRONT CORNER OF VEHICLE, POPPING UP THE LEFT FOG LIGHT, THEN ON BACKING UP, HIT THE RIGHT BACK SIDE OF THE CAR ON SOMETHING. THE TIRE WAS CHANGED TO SPARE ONE, THEN A BRAND NEW TIRE. THE INCIDENCE WAS REPORTED TO INFINITY OF MEMPHIS ON 2/10/2011 AND I DELIVERED THE CAR TO THEM . THE CAR DOES NOT RIDE WELL, MAKES THE SQUEAKING SOUND AT STEERING STILL AND DOES NOT ACT RIGHT. WE ARE A FAMILY OF PHYSICIANS, NEED DEPENDABLE CAR. THE INFINITY MAKES GREAT CARS, WE OWN ANOTHER INFINITY SEDAN ALSO. PLEASE HELP US IN FIXING UP THE STEERING COLUMN OF THIS SUV-QX4,2002 MODEL, AS IT IS NOT SAFE TO DRIVE THIS PARTICULAR VEHICLE ANY MORE. FORTUNATELY, NO ONE WAS HURT. SINCERELY, INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR