2002 INFINITI QX4 Suspension Problems

My issues are related to the SAFETY RECALL CAMPAIGN 1997-2003 QX4 IN SALT STATES FRONT STRUT HOUSING CORROSION. I brought my car in for the recall at Infiniti of Bloomington, Minnesota and they only fixed the Driver’s side strut housing using a brace but only painted the Passenger’s side. Now the Passenger’s side strut housing shows corrosion and some perforation but repairable still under the recall. As of today 01/23/2023 The dealer and Infiniti refused to do recall on passenger’s side despite the car is not safe to drive. They knowingly know the passenger’s side will corrode but still let me drive the car with the defective which they refuse to fix.

TL* THE CONTACT OWNS A 2002 INFINITI QX4. WHILE THE VEHICLE WAS WITH AN INDEPENDENT MECHANIC FOR ROUTINE MAINTENANCE, THE MECHANIC NOTICED THAT THE DRIVER'S SIDE STRUT HOUSING WAS RUSTED AND CRACKED. THE INDEPENDENT MECHANIC ALERTED HER OF A RECALL FOR THE STRUT HOUSING AND THE MANUFACTURER WAS CONTACTED. THE MANUFACTURER CONFIRMED THAT THE VEHICLE WAS SERVICED PER NHTSA CAMPAIGN NUMBER: 11V244000 (STEERING, SUSPENSION) AT FIELDS INFINITI GLENCOE (2100 FRONTAGE RD, GLENCOE, IL 60022 (847) 998-5200). THE DEALER STATED THAT A PLATE WAS INSTALLED ON THE STRUT HOUSING. THE CONTACT TOOK THE VEHICLE TO ANOTHER INDEPENDENT MECHANIC WHO STATED THAT IT LOOKED LIKE NO REPAIRS WERE COMPLETED. THE CONTACT STATED THAT BOTH INDEPENDENT MECHANICS INFORMED HER THAT A PLATE NEEDED TO BE INSTALLED IN THE STRUT HOUSING, BUT THE VEHICLE WAS NOT REPAIRED. UPON PURCHASING THE VEHICLE, THE CARFAX REPORT FAILED TO IDENTIFY THE REPAIR OR FAILURE TO THE STRUT HOUSING. THE VIN WAS INVALID. THE FAILURE MILEAGE WAS APPROXIMATELY 124,000.

Mileage: 124,000

TL* THE CONTACT OWNS A 2002 INFINITI QX4. THE CONTACT STATED WHILE DRIVING AT VARIOUS SPEEDS, THE STEERING WHEEL BECAME DIFFICULT TO MANEUVER WITHOUT WARNING. THE CONTACT CALLED AN UNKNOWN DEALER AND WAS INFORMED THAT THE VEHICLE WAS SERVICED UNDER NHTSA CAMPAIGN NUMBER: 11V244000 (STEERING, SUSPENSION) IN 2012. THE CONTACT TOOK THE VEHICLE TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE FRAME NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS CONTACTED BUT DID NOT OFFER ANY FURTHER ASSISTANCE. THE FAILURE MILEAGE WAS APPROXIMATELY 152,000.

Mileage: 152,000

EXTREME CORROSION IN THE UNDERCARRIAGE PREVENTS US FROM DRIVING THE CAR. EVEN THOUGH INFINITI HAD A RECALL FOR THIS ISSUE WILL NOT HELP US. PURCHASED THIS CAR NEW AND WILL NEVER PURCHASE ANOTHER INFINITI

TL* THE CONTACT OWNS A 2002 INFINITI QX4. THE CONTACT STATED WHILE DRIVING APPROXIMATELY 20 MPH, THE VEHICLE SHOOK VIOLENTLY. IN ADDITION, THE LOWER CONTROL ARM DETACHED FROM THE VEHICLE. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE FRAME NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 11V244000 ( STEERING, SUSPENSION). THE APPROXIMATE FAILURE MILEAGE WAS 164,825. ..UPDATED 05/17/16 *BF UPDATED 05/11/18*JB *TR

Mileage: 164,825

TL* THE CONTACT OWNS A 2002 INFINITI QX4. WHILE DRIVING 35 MPH, THE CONTACT WITNESSED AN ABNORMAL NOISE EMITTING FROM THE DRIVER SIDE STRUT AREA. THE CONTACT STATED THAT THE VEHICLE MADE AN ABNORMAL BANGING NOISE WHEN DRIVING OVER A BUMP IN THE ROAD. THE FAILURE RECURRED SEVERAL TIMES. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE RACK AND PINION BECAME INOPERABLE AND THE STRUT HOUSING WAS CRACKED. AS A RESULT, BOTH COMPONENTS NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS UNKNOWN. THE VIN WAS UNAVAILABLE.

TL-THE CONTACT OWNS A 2002 INFINTI QX4. THE CONTACT STATED WHILE DRIVING AT LOW SPEEDS THE STEERING WHEEL WAS EXTREMELY DIFFICULT TO MANEUVER AND OVER A PERIOD OF TIME BECAME PROGRESSLY WORSE. THERE WERE NO PRIOR WARNINGS. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER, WHO WAS UNABLE TO LOCATE A PROBLEM. THERE WAS A RECALL ASSOCIATED WITH THE SAME DEFECT UNDER NHTSA CAMPAIGN ID NUMBER 11V244000 (STEERING , SUSPENSION) HOWEVER, THE VIN WAS NOT INCLUDED. THE VEHICLE HAD NOT BEEN REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE PROBLEM. THE APPROXIMATE FAILURE MILEAGE WAS 81,000. JS

Mileage: 81,000

THE FRAME OF THE CAR IS RUSTED OUT, MAKING THE TRUCK UNSAFE FOR DRIVING. THE RUST IS ALSO NOTICED ON THE RUNNING BOARDS, AND A LARGE PORTION OF THE REAR SUSPENSION SYSTEM. I HAVE HAD THE RECALL FIX APPLIED ON THE PASSENGER SIDE, HOWEVER RUST IS SPREADING LIKE WILD FIRE THROUGHOUT THE ENTIRE FRAME. *TR

Mileage: 146,000

AT THE TIME OF THE INCIDENT, I WAS TAKING A LEFT HAND TURN INTO A DRIVEWAY GOING APPROXIMATELY 5-10MPH WHEN I HEARD A "POPPING" SOUND COME FROM THE RIGHT SIDE OF THE CAR AS I WAS TURNING. AFTER FURTHER INVESTIGATION, THE SOUND WOULD OCCUR WHEN TAKING A RIGHT OR LEFT TURN, EITHER ACCELERATING OR NOT. I FELT INCREDIBLY UNSAFE DRIVING IT. TOOK IT FOR AN INSPECTION AT A TRUSTED MECHANIC ON 7/29/13, HE TEST DROVE IT AND DEEMED IT UNSAFE TO DRIVE. I WAS TOLD BY THE MECHANIC THAT HE COULD NOT REPAIR IT BECAUSE IT WAS A MANUFACTURING ISSUE DUE TO A LOT OF CORROSION UNDER THE CAR AND THE WORK NEEDED TO BE DONE BY THE DEALERSHIP. TOWED TO THE DEALERSHIP ON 7/30/13, DEALERSHIP WILL NOT FIX IT, SAYS IT IS NOT A MANUFACTURING ISSUE. REWIND TO APRIL 20TH, 2011, QX4 2002 RECALLED IN A NUMBER OF STATES INCLUDING MASSACHUSETTS, ORIGINAL RECALL DATE: 4/20/11 FOR CORROSION PROBLEMS DUE TO ROAD SALT AND SNOW/WATER. THE RECALL ID STATES THE CONSEQUENCES OF THIS CORROSION WILL BE THAT "THE STRUT HOUSING MAY CRACK AND PULL AWAY FROM THE INNER HOOD LEDGE ASSEMBLY. THIS MAY LEAD TO GRINDING NOISES, INCREASED STEERING EFFORT, AND POSSIBLY STEERING COLUMN TO BREAK, RESULTING IN THE LOSS OF STEERING CONTROL, WHICH COULD RESULT IN A CRASH." BACK IN THE WINTER OF 2011-2012, TOOK THE CAR TO THE DEALERSHIP BECAUSE THE VEHICLE WAS PART OF THE RECALL. I WAS TOLD BY THE DEALERSHIP THAT THE CORROSION PROBLEM WAS FIXED AND THE CAR WAS SAFE TO DRIVE. NOW I HAVE A DEALERSHIP THAT REFUSES RESPONSIBILITY FOR AN OUTSTANDING CORROSION PROBLEM, A CLAIM WITH INFINITI THAT IS GOING NO WHERE AND A CAR I CANNOT DRIVE BECAUSE IT CANNOT BE FIXED. *TR

Mileage: 140,000

TL* THE CONTACT OWNS A 2002 INFINITI QX4. THE CONTACT STATED THAT WHILE TRAVELING 3 MPH, THE ANTI-LOCK BRAKING SYSTEM WARNING LIGHT ILLUMINATED. THE SERVICE ENGINE WARNING LIGHT ALSO ILLUMINATED SHORTLY AFTERWARD. THE STEERING WHEEL THEN BECAME DIFFICULT TO MANEUVER. THE VEHICLE WAS DRIVEN TO AN AUTHORIZED DEALER WHERE IT WAS CONFIRMED THAT THE STEERING FAILED AND THAT THE VEHICLE WAS TO BE REPAIRED UNDER NHTSA CAMPAIGN ID NUMBER: 11V244000 (STEERING:COLUMN ). AS A RESULT OF THE SUSPENSION FAILURE, THE ANTI-LOCK BRAKING SYSTEM HAD ALSO FAILED. THE TECHNICIAN WAS AUTHORIZED TO REPAIR THE VEHICLE UNDER THE RECALL BUT ONLY FOR THE STEERING FAILURE AND NOT THE ABS SYSTEM FAILURE. THE VEHICLE WAS NOT REPAIRED PER THE CONTACT'S REQUEST. THE MANUFACTURER WAS CONTACTED. THE FAILURE AND CURRENT MILEAGES WERE 89,445. THE VIN WAS NOT AVAILABLE.

Mileage: 89,445

2002 INFINITI QX4. CONSUMER WRITES IN REGARDS TO CORROSION RECALL *TGW THE CONSUMER TOOK THE VEHICLE TO THE DEALER FOR A ROUTINE SERVICE. THE DEALER INFORMED THE CONSUMER THEY APPLIED A FIX FOR A RECALL AND TWO BOLTS DID NOT TORQUE AS THEY SHOULD HAVE. THE CONSUMER STATED SHE NEVER RECEIVED A RECALL. THE CONSUMER THEN RECEIVED ANOTHER CALL AND WAS INFORMED HER VEHICLE COULD NOT BE FIXED. HE TOO, EXPLAINED ABOUT THE TWO BOLTS THAT WOULD NOT TORQUE. ONE WEEK LATER, THE CONSUMER WAS INFORMED THAT INFINITI WAS GOING TO BUY THE VEHICLE BACK FROM HER. *JB

2002 INFINITI QX4. CONSUMER WRITES IN REGARDS TO RECALL CONCERNING SIDE STRUT TOWER HOUSING *TGW THE CONSUMER STATED HE WAS INVOLVED IN AN ACCIDENT, BECAUSE OF THE FAILED PART. HE IS SEEKING REIMBURSEMENT FOR THE REPAIRS. *JB THE CONSUMER STATED THE REPAIRS WERE COMPLETED PRIOR TO HIM BEING AWARE OF THE RECALL. UPDATED 12/06/11

CAR BOTTOMED OUT WITH THREE PASSENGERS - LBS 210,123,115+30LB DOG AND LUGGAGE. HOW CAN AN SUV TOUTED TO HAUL 3500 LB TRAILER, SEAT FIVE, HAVE A LUGGAGE RACK.BOTTOMOUT AT EVERY EXPANSION JOINT FROM HERE TO MAINEAND BACK??? WE WERE NOT CARRYING LEAD OR GOLD IN THE SUIT CASES. CALLED PAT GAUSS AND HE SUGGESTED AIR BAG ASSISTS. NO THANKS, ITS TRADE IN TIME.*AK

REAR SUSPENSION BOTTOMS OUT WITH 4 ADULTS IN VEHICLE. LOCAL DEALER CONFIRMED ON 01/25/2002. INFINITI WILL NOT CORRECT PROBLEM NOR REFUND PURCHASE.*AK