2014 INFINITI QX60 Electrical System Problems

The contact owns a 2014 Infiniti QX60. The contact stated that while driving at an undisclosed speed, the accelerator pedal was depressed; however, the vehicle failed to accelerate as intended. The contact drove the vehicle to a nearby parking lot and parked the vehicle. The vehicle was turned off and restarted; however, the gear shifter failed to shift into drive or reverse. The vehicle was towed to the dealer where the contact was informed that the installed alternator was not OEM and not sufficient for retaining power to run the vehicle. The contact was informed that the alternator needed to be replaced. The vehicle was not repaired. The vehicle was towed back to the residence. The contact stated that the latest failure began in January 2024. However, the vehicle had been towed several times to the independent mechanic and the dealer since the failure first started. The contact stated that the alternator was replaced in March 2024 with an aftermarket alternator; however, the failure reoccurred. Additionally, there were several unknown warning lights illuminated since replacing the alternator. The manufacturer was made aware of the failure and a case was filed. The failure mileage was approximately 85,614.

Mileage: 85,614

What component or system failed or malfunctioned, and is it available for inspection upon request? The rear AWD electronic coupler is failing. It is available for inspection. How was your safety or the safety of others put at risk? If it completely fails, the car can become inoperable while driving at any time. I was also told by the dealer that the differential could damage the transmission over time. Has the problem been reproduced or confirmed by a dealer or independent service center? Yes, the dealer had diagnosed this issue. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? No. Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? No warning or messages. There is grinding when turning at low speeds and when driving sometimes there is a "bump" at around 40 mph. This was first diagnosed by the dealer in 2020 and again in 2022. There was a recall of the rear electronic coupler for the same year, make and model but, Infiniti says that it did not apply to my VIN. The TSB is 12-072C. My research of this issue shows that this issue common for my make, model and year. Clearly, this issue affects many more VINs than, originally recalled. The recall for this issue should be expanded to include my vehicle and extended so that this very expensive repair can be made without cost to me. I purchased this car because, I wanted a safe and reliable car to transport my small children. These critical issues jeopardize the health and safety of my family every day. My car is no longer safe or reliable. Additional, in 2020, at the time that the electronic coupler failure was diagnosed, something related to the CVT was replaced because of a recall. This year, I had to have the the transmission replaced. I now wonder if that could have been related to the CVT issue. My catalytic converters also had to be replaced this year.

The vehicle constantly shudders and almost stalls when in reverse or in low gear. The vehicle seems to not switch properly between the hybrid battery to the engine or vice-versa. The vehicle has a recall from October 2021 and Infiniti has not fixed the recall yet. I feel the vehicle is unsafe. I have emailed and contacted Infiniti to no avail. Infiniti has not remedied this recall in any fashion in almost a year.

I took it in for recall R21B4 to be reprogrammed and problem fixed. The problem still persist as I’m driving the vehicle loses all driving power which is dangerous while it has happened to me while driving on the express way. Infiniti is telling me i need to bring it back in to have my vehicle checked out and wants to charge me 186$ when the recall clearly states that the problem is the recall

I bought a 2014 INFINITI QX60 and after one week, my vehicle started to jerk after resuming from a stop sign or stop light but was just annoying at first. Later that day, the check engine light came on and I took it to auto zone to get the code which displayed "P1715 - Input Pulley Speed Signal" and secondary DTCs were P0776 (Pressure solenoid B performance/stuck off. When I am driving, I cannot make it a mile without having my RPMs skyrocket and my vehicle become inoperable and makes me turn my flashers on and find a place to pull over, shut off my vehicle, and restart it. This repeats over and over and over if I continue to get to the grocery store for essential needs but it is not safe to drive and will for sure cause a collision if it keeps happening. There are so many issues with this make/model and needs to be addressed for the safety of others on the road and myself/children as it is unexpected and very scary.

Electrical coupling faulty and cause the car to shudder and jerk. I took it to Priority Infinity Greenbrier it is a know issue. These coupling should last on these vehicles. component has not been inspected by manufacture. No warning notice at all

THE CAR SHUTTERS WHEN IN MOTION AND MAKING A TURN AND OCCASIONALLY WHEN IN REVERSE. I BELIEVE THIS IS A KNOWN ISSUE REF ITB12-072D

Mileage: 68,000

TRANSMISSION ISSUE ,BREAK ISSUE,ELECTRICAL ISSUE

Mileage: 1,010

WHEN TAKING OFF FROM A DEAD STOP SOMETIMES THE VEHICLE PAUSES AND MOVES VERY SLOWLY ENOUGH TO GET YOU IN THE FRONT OF ON COMING VEHICLES, AND THEN WILL NOT EXCEED OVER 10 TO 12 MPH WHICH TAKES UP TO 30 TO 45 SEC. OR MORE. I NARROWLY ESCAPED A SEMI TRUCK HITTING ME ON THE DRIVERS SIDE PULLING OUT OF OUR LOCAL POST OFFICE. ON SEVERAL OCCASIONS I HAVE NEEDED TO YANK THE VEHICLE OFF THE ROAD SO AS NOT TO GET REAR ENDED IN TRAFFIC. I HAVE TAKEN IT TO DEALERSHIP SEVERAL TIMES, WHICH THEY SAID THEY FIXED THE ISSUE BY REPLACING SOMETHING CALLED A BREAK SWITCH, "TWICE" THIS HOWEVER DID NOT CORRECT PROBLEM. THE NATIONAL INFINITI GROUP SENT A RECORDING DEVICE WHICH THE DEALER INSTALLED, THIS MEANT THAT WHEN THIS EVENT OCCURRED I WAS SUPPOSED TO REACH DOWN TO THE CONSOLE WHERE THE DEVICE WAS LOCATED AND PUSH A BUTTON TO RECORD EVENT ALL THE WHILE TRYING TO AVOID AN ACCIDENT. I SUCCESSFULLY DID IT WITHOUT INCIDENT AND RECORDED THE REQUESTED 6 EVENTS. THIS PROBLEM HAS BEEN CONSISTENTLY OCCURRING NOW FOR 7 MONTHS. I PURCHASED THIS VEHICLE FOR MY ELDERLY PARENTS WITH EVERY AVAILABLE SAFETY OPTION FOR THEIR SAFETY, AND I HAVE NOT BEEN ABLE TO LET THEM DRIVE THE CAR FOR OVER 6 MONTHS SINCE THEY TOOK IT ON A TRIP. FEARING THAT THEY WILL NOT BE ABLE TO REACT FAST ENOUGH TO AVOID BEING IN AN ACCIDENT OR WORSE GETTING KILLED IN THIS VEHICLE. I HAVE BEEN FORCED TO DRIVE IT. INFINITI CALLED TODAY AND SAID THE RESULTS FROM DATA RECORDER SHOWED NO FIX NEEDED AT THIS TIME, SO THEY ARE CLEARLY IGNORING THE ISSUE AS I HAVE READ ONLINE OTHER PEOPLE HAVING THE EXACT ISSUE. SOMEONE OR SOME FAMILY IS GOING TO HAVE A TRAGIC ACCIDENT WITH THIS PROBLEM AND I WANT TO GO ON RECORD THAT INFINITI CORPORATE ARE FULLY AWARE OF THE PROBLEM AND CHOSE TO DO NOTHING. *TR

Mileage: 750

PURCHASED CAR 11/2013 NEW FROM DEALERSHIP. WITHIN THREE MONTHS, FRONT PASSENGER SIDE AIR BAG LIGHT BEGAN COMING ON EVEN THOUGH A PASSENGER WAS IN THE SEAT. THIS HAS OCCURRED ON & OFF EVER SINCE. THERE HAS BEEN NO PATTERN DISTINGUISHABLE -- NO CORRELATION BETWEEN WEIGHT OF PERSON, IN CAR WHEN/WHEN NOT STARTED, NOR HOW LONG LIGHT HAS STAYED ON OR IF IT DID GO OFF AFTER >3MIN. WE HAVE BEEN TO THE DEALERSHIP NUMEROUS TIMES, FOUR OFFICIALLY ON THE SERVICE HISTORY, AND AT LEAST TWO OTHER TIMES AS A "DRIVE THRU" TO CONFIRM THAT INDEED MY FAMILY WOULD BE SAFE IF IN AN ACCIDENT (VERBAL REASSURANCE GIVEN BY SERVICE MANAGER FOR EACH OF THOSE "DRIVE-THRU" TIMES). SERVICE MANAGER SAID SYSTEM IS WORKING PROPERLY PRIOR TO INITIAL OCS REPROGRAM COMPLETED 6/5/14 (RECALL NUMBER 14V138000). LIGHT REMAINED ON WHILE PULLING OUT OF DEALERSHIP ON 6/5/14 AND THEY REPROGRAMED IT AGAIN BEFORE LEAVING. DUE TO THE FACT THAT THE DEALERSHIP IS OVER 30 MILES AWAY, AS WELL AS THEIR INSISTENCE THAT THE SYSTEM IS "WORKING PROPERLY", I HAVE NOT TAKEN IT IS MANY TIMES WHEN THE LIGHT HAS BEEN ON. IF TAKEN IN EACH TIME, THIS WOULD BE PROBABLY EVERY TEN DAYS - TWO WEEKS. IF THE LIGHT HAS NOT GONE OFF, I HAVE MADE THAT PERSON GET INTO THE BACK SEAT. OVER 90% OF THE TIME, THESE HAVE BEEN FAMILY MEMBERS, WEIGHING BETWEEN 90#-200# AND ALL OVER 5' TALL. ADDITIONAL SERVICE HISTORY TIMES FOR THIS ISSUE ARE: 8/20/14, 8/25/14, 3/24/15. SERVICE MANAGER FREQUENTLY UNABLE TO DUPLICATE CONCERNS, INSISTS SYSTEM IS FUNCTIONING APPROPRIATELY. WHEN ASKED IF HE WOULD CONSIDER PLACING HIS LOVED ONE IN THIS SEAT WITH THE LIGHT ON, TRUSTING THE FUNCTION WILL PROTECT THOSE IN A HIGHWAY ACCIDENT, HE STATED, "I UNDERSTAND YOUR CONCERNS." *TR

Mileage: 3,500

THE 2014 INFINITI QX60 SHUDDERS (OR BUCKS) MODERATELY TO SEVERELY AFTER RE-APPLYING THE GAS AFTER CRUISING/ROLLING AT 20 MPH WITH RPM AT APPROXIMATELY 1,000. THIS HAPPENS TO ME REPEATEDLY (EVERY DAY) BECAUSE MY HOUSE IS AT THE TOP OF THE CURVE OF HILL. AS I APPROACH THE DRIVEWAY AT THE TOP OF THE HILL, I CRUISE AND THEN RE-APPLY THE GAS TO DRIVE UP THE DRIVEWAY. THE CAR SHUDDERS (BUCKS) AS I DRIVE UP THE DRIVEWAY. IF I "GAS" IT AND GET THE RPMS UP, IT STOPS. I BOUGHT THIS CAR USED (1 YEAR OLD) AT 14,700 MILES ON 11/1/14. THE DAY I DROVE IT HOME, THE SCENARIO OCCURRED. I HAVE CALLED THE DEALER. THEY UPGRADED THE TRANSMISSION SOFTWARE, BUT IS STILL OCCURRING. I WILL CALL THE DEALER AGAIN. *TR

Mileage: 14,700

AFTER 4 DAYS WE BOUGHT A NEW QX60 2014 THE PASSENGER FRONT DOOR DOES NOT OPEN FROM OUTSIDE OR INSIDE A FEW DAYS AFTER THE DEALER SOLVED THE PROBLEM BUT NOW AFTER 8 MONTHS THIS HAPPEN AGAIN. HOW MANY TIMES HAVE TO REPAIR IT? *TR

Mileage: 229