Problem Breakdown

Compare to Other Years

Active Recalls (2)

21V425000 Jun 4, 2021 EQUIPMENT:RECREATIONAL VEHICLE/TRAILER:LPG SYSTEMS

Jayco, Inc. (Jayco) is recalling certain 2017-2018 Jayco Designer, 2017-2021 Eagle HT, Eagle, Jay Feather, Jay Flight SLX, Jay Flight, North Point, Octane Superlite, Pinnacle, White Hawk, 2017-2020 Ea...

19V702000 Oct 3, 2019 SUSPENSION

Jayco, Inc. (Jayco) is recalling certain 2017 Pinnacle Fifth Wheel trailers. The suspension on these vehicles may allow the tires to contact the structure when under a certain load, which can cause d...

Complaints

Showing 20 of 42
Jun 11, 2022 Structure

Jayco 5th wheel trailers Lippert (LCI Industries) RV Frames have a significant engineering flaw resulting in excessive flex in the front section incorporating the hitch/pinbox, which results in cracked frames, stress cracking in sidewalls and seam separation at joints causing further damage from wa...

Jun 11, 2022 Unknown Or Other

Jayco 5th wheel trailers Lippert (LCI Industries) RV Frames have a significant engineering flaw resulting in excessive flex in the front section incorporating the hitch/pinbox, which results in cracked frames, stress cracking in sidewalls and seam separation at joints causing further damage from wa...

Jun 11, 2022 Structure

Jayco 5th wheel trailers Lippert (LCI Industries) RV Frames have a significant engineering flaw resulting in excessive flex in the front section incorporating the hitch/pinbox, which results in cracked frames, stress cracking in sidewalls and seam separation at joints causing further damage from wa...

Jun 11, 2022 Unknown Or Other

Jayco 5th wheel trailers Lippert (LCI Industries) RV Frames have a significant engineering flaw resulting in excessive flex in the front section incorporating the hitch/pinbox, which results in cracked frames, stress cracking in sidewalls and seam separation at joints causing further damage from wa...

Sep 13, 2021 Suspension

The contact owns a 2017 Jayco Pinnacle trailer. The contact stated that the leaf spring failed. The contact stated that the leaf springs were previously replaced under NHTSA Campaign Number: 20V091000 (Suspension) however, the repair did not correct the failure. The contact noticed that the rear dri...

Sep 13, 2021 Suspension

The contact owns a 2017 Jayco Pinnacle trailer. The contact stated that the leaf spring failed. The contact stated that the leaf springs were previously replaced under NHTSA Campaign Number: 20V091000 (Suspension) however, the repair did not correct the failure. The contact noticed that the rear dri...

Mar 17, 2021 Structure

JAYCO HAS A DESIGN ENGINEERING FLAW THAT CAUSES EXCESSIVE FLEX IN THE HITCH BOX/FRONT SLIDE OUT AREA THAT CAUSES DAMAGE AND CRACKING TO THE SIDES OF THE TRAILER. THIS IS A POTENTIAL SAFETY ISSUE FOR THE HITCH PORTION AND A STRUCTURAL INTEGRITY ISSUE FOR THE FRAME OF THE TRAILER.

Mar 17, 2021 Structure

JAYCO HAS A DESIGN ENGINEERING FLAW THAT CAUSES EXCESSIVE FLEX IN THE HITCH BOX/FRONT SLIDE OUT AREA THAT CAUSES DAMAGE AND CRACKING TO THE SIDES OF THE TRAILER. THIS IS A POTENTIAL SAFETY ISSUE FOR THE HITCH PORTION AND A STRUCTURAL INTEGRITY ISSUE FOR THE FRAME OF THE TRAILER.

Sep 1, 2020 Suspension 2,000 mi

THERE WAS A RECALL 1N OCTOBER 2019 RECALL NO. 19V-702. JAYCO WAS SUPPOSED TO FIX THE PROBLEMS BY REPLACING LEAF SPRING + A RUBBER BUMP STOP. THEY DID NOT REPLACE THE WEAK LEAF SPRINGS. AS A RESULT WE ENDED UP WITH A BROKEN SPRING ON ALONG TRIP THAT LED TO A COMPLETE FAILURE OF THE SUSPENSION SYSTEM...

Sep 1, 2020 Suspension 2,000 mi

THERE WAS A RECALL 1N OCTOBER 2019 RECALL NO. 19V-702. JAYCO WAS SUPPOSED TO FIX THE PROBLEMS BY REPLACING LEAF SPRING + A RUBBER BUMP STOP. THEY DID NOT REPLACE THE WEAK LEAF SPRINGS. AS A RESULT WE ENDED UP WITH A BROKEN SPRING ON ALONG TRIP THAT LED TO A COMPLETE FAILURE OF THE SUSPENSION SYSTEM...

Dec 7, 2019 Service Brakes 3,000 mi

PROBLEM WITH MY BRAKES. NO BRAKES ON THREE WHEELS. NEED TO CHECK IN FALL 2017 AND THERE WAS FULL GREASE IN THE HUB. THAT'S WHY NO BRAKES. NEED TO CHANGE THE SPRINGS LEFT SIDE, SPRING WAS DEAD. BUT NOW THE FITHWEEL IS LOWER THEN RIGHT SIDE.

Dec 7, 2019 Suspension 3,000 mi

PROBLEM WITH MY BRAKES. NO BRAKES ON THREE WHEELS. NEED TO CHECK IN FALL 2017 AND THERE WAS FULL GREASE IN THE HUB. THAT'S WHY NO BRAKES. NEED TO CHANGE THE SPRINGS LEFT SIDE, SPRING WAS DEAD. BUT NOW THE FITHWEEL IS LOWER THEN RIGHT SIDE.

Dec 7, 2019 Service Brakes 3,000 mi

PROBLEM WITH MY BRAKES. NO BRAKES ON THREE WHEELS. NEED TO CHECK IN FALL 2017 AND THERE WAS FULL GREASE IN THE HUB. THAT'S WHY NO BRAKES. NEED TO CHANGE THE SPRINGS LEFT SIDE, SPRING WAS DEAD. BUT NOW THE FITHWEEL IS LOWER THEN RIGHT SIDE.

Dec 7, 2019 Suspension 3,000 mi

PROBLEM WITH MY BRAKES. NO BRAKES ON THREE WHEELS. NEED TO CHECK IN FALL 2017 AND THERE WAS FULL GREASE IN THE HUB. THAT'S WHY NO BRAKES. NEED TO CHANGE THE SPRINGS LEFT SIDE, SPRING WAS DEAD. BUT NOW THE FITHWEEL IS LOWER THEN RIGHT SIDE.

Sep 25, 2019 Service Brakes

TL* THE CONTACT OWNS A 2017 JAYCO PINNACLE. WHILE DRIVING 60 MPH, EXTRA FORCE WAS NEEDED TO BRING THE VEHICLE TO A STOP. THE CONTACT ALSO MENTIONED THAT WHEN DRIVING OVER A BUMP, THE VEHICLE FELT AS IF IT HAD NO SPRINGS. THE VEHICLE WAS TAKEN TO CAMPERS INN RV OF OCALA (7677 S, HWY 441, OCALA, FL 34...

Sep 25, 2019 Suspension

TL* THE CONTACT OWNS A 2017 JAYCO PINNACLE. WHILE DRIVING 60 MPH, EXTRA FORCE WAS NEEDED TO BRING THE VEHICLE TO A STOP. THE CONTACT ALSO MENTIONED THAT WHEN DRIVING OVER A BUMP, THE VEHICLE FELT AS IF IT HAD NO SPRINGS. THE VEHICLE WAS TAKEN TO CAMPERS INN RV OF OCALA (7677 S, HWY 441, OCALA, FL 34...

Sep 25, 2019 Service Brakes

TL* THE CONTACT OWNS A 2017 JAYCO PINNACLE. WHILE DRIVING 60 MPH, EXTRA FORCE WAS NEEDED TO BRING THE VEHICLE TO A STOP. THE CONTACT ALSO MENTIONED THAT WHEN DRIVING OVER A BUMP, THE VEHICLE FELT AS IF IT HAD NO SPRINGS. THE VEHICLE WAS TAKEN TO CAMPERS INN RV OF OCALA (7677 S, HWY 441, OCALA, FL 34...

Sep 25, 2019 Suspension

TL* THE CONTACT OWNS A 2017 JAYCO PINNACLE. WHILE DRIVING 60 MPH, EXTRA FORCE WAS NEEDED TO BRING THE VEHICLE TO A STOP. THE CONTACT ALSO MENTIONED THAT WHEN DRIVING OVER A BUMP, THE VEHICLE FELT AS IF IT HAD NO SPRINGS. THE VEHICLE WAS TAKEN TO CAMPERS INN RV OF OCALA (7677 S, HWY 441, OCALA, FL 34...

Sep 9, 2019 Wheels

TL* THE CONTACT OWNS A 1999 FORD F-350 TOWING A 2017 JAYCO PINNACLE FIFTH WHEEL. THE CONTACT STATED THAT THE WHEELS ON THE FIFTH WHEEL WERE RUBBING AGAINST THE UNDERBELLY AND THE SPRINGS THAT HELD THE RV WERE FLATTENED. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO AN INDEPE...

Sep 9, 2019 Suspension

TL* THE CONTACT OWNS A 1999 FORD F-350 TOWING A 2017 JAYCO PINNACLE FIFTH WHEEL. THE CONTACT STATED THAT THE WHEELS ON THE FIFTH WHEEL WERE RUBBING AGAINST THE UNDERBELLY AND THE SPRINGS THAT HELD THE RV WERE FLATTENED. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO AN INDEPE...

Sep 9, 2019 Wheels

TL* THE CONTACT OWNS A 1999 FORD F-350 TOWING A 2017 JAYCO PINNACLE FIFTH WHEEL. THE CONTACT STATED THAT THE WHEELS ON THE FIFTH WHEEL WERE RUBBING AGAINST THE UNDERBELLY AND THE SPRINGS THAT HELD THE RV WERE FLATTENED. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO AN INDEPE...

Sep 9, 2019 Suspension

TL* THE CONTACT OWNS A 1999 FORD F-350 TOWING A 2017 JAYCO PINNACLE FIFTH WHEEL. THE CONTACT STATED THAT THE WHEELS ON THE FIFTH WHEEL WERE RUBBING AGAINST THE UNDERBELLY AND THE SPRINGS THAT HELD THE RV WERE FLATTENED. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO AN INDEPE...

Jul 15, 2019 Service Brakes 2,000 mi

WHEELS RUBBING BOTTOM OF CAMPER, RV IS TO HEAVY TO STOP WITH FACTORY INSTALLED BRAKES. *DT *DT INVALID VIN *JB CONSUMER JAYCO HAS REPLACED OUR SPRINGS, WE ASKED FOR AN AXLE UPGRADE BUT THEY DECLINED. ITS TRULY AN EPIDEMIC WITH THESE HEAVY RV UNITS ROLLING OUT OF PRODUCTION WITHOUT THE RIGHT EQUIPM...

Jul 15, 2019 Suspension 2,000 mi

WHEELS RUBBING BOTTOM OF CAMPER, RV IS TO HEAVY TO STOP WITH FACTORY INSTALLED BRAKES. *DT *DT INVALID VIN *JB CONSUMER JAYCO HAS REPLACED OUR SPRINGS, WE ASKED FOR AN AXLE UPGRADE BUT THEY DECLINED. ITS TRULY AN EPIDEMIC WITH THESE HEAVY RV UNITS ROLLING OUT OF PRODUCTION WITHOUT THE RIGHT EQUIPM...

Jul 15, 2019 Service Brakes 2,000 mi

WHEELS RUBBING BOTTOM OF CAMPER, RV IS TO HEAVY TO STOP WITH FACTORY INSTALLED BRAKES. *DT *DT INVALID VIN *JB CONSUMER JAYCO HAS REPLACED OUR SPRINGS, WE ASKED FOR AN AXLE UPGRADE BUT THEY DECLINED. ITS TRULY AN EPIDEMIC WITH THESE HEAVY RV UNITS ROLLING OUT OF PRODUCTION WITHOUT THE RIGHT EQUIPM...

Jul 15, 2019 Suspension 2,000 mi

WHEELS RUBBING BOTTOM OF CAMPER, RV IS TO HEAVY TO STOP WITH FACTORY INSTALLED BRAKES. *DT *DT INVALID VIN *JB CONSUMER JAYCO HAS REPLACED OUR SPRINGS, WE ASKED FOR AN AXLE UPGRADE BUT THEY DECLINED. ITS TRULY AN EPIDEMIC WITH THESE HEAVY RV UNITS ROLLING OUT OF PRODUCTION WITHOUT THE RIGHT EQUIPM...

Jun 22, 2019 Wheels 25,000 mi

WELDS BROKE ON CONNECTION BETWEEN LEAF SPRINGS AND BODY FRAME CAUSING TRAILER TO NEARLY TOPPLE

Jun 22, 2019 Wheels 25,000 mi

WELDS BROKE ON CONNECTION BETWEEN LEAF SPRINGS AND BODY FRAME CAUSING TRAILER TO NEARLY TOPPLE

May 16, 2019 Suspension 200 mi

MY SPRINGS AND AXLES ARE NOT UP TO THE TASK OF HOLDING MY CAMPER UP. THE TIRES ARE HITTING THE BOTTOM OF THE CAMPER, CAUSING THEM TO HAVE A BIG GROOVE CUT INTO THEM AND DAMAGING THE BOTTOM OF THE CAMPER. *DT *BF CARFAX CANNOT PROCESS THIS REQUEST. PHOTOS ATTACHED.*JB THIS DAMAGE WAS CAUSED DURIN...

May 16, 2019 Suspension 200 mi

MY SPRINGS AND AXLES ARE NOT UP TO THE TASK OF HOLDING MY CAMPER UP. THE TIRES ARE HITTING THE BOTTOM OF THE CAMPER, CAUSING THEM TO HAVE A BIG GROOVE CUT INTO THEM AND DAMAGING THE BOTTOM OF THE CAMPER. *DT *BF CARFAX CANNOT PROCESS THIS REQUEST. PHOTOS ATTACHED.*JB THIS DAMAGE WAS CAUSED DURIN...

May 7, 2019 Service Brakes 10,000 mi

TWO OF MY FOUR LEAF SPRINGS BROKE, MY OTHER TWO LEAF SPRINGS SHOW CRACKS FORMING AND SEVERE STRESS. WHEN MY LEAF SPRINGS BROKE, MY TRAILER BRAKES ALSO FAILED TO WORK. I DID NOT REALIZE MY LEAF SPRINGS HAD BROKE UNTIL I PULLED INTO MY CAMPSITE AND SAW MY REAR WHEELS IN A VERY WEIRD POSITION. I CRA...

May 7, 2019 Suspension 10,000 mi

TWO OF MY FOUR LEAF SPRINGS BROKE, MY OTHER TWO LEAF SPRINGS SHOW CRACKS FORMING AND SEVERE STRESS. WHEN MY LEAF SPRINGS BROKE, MY TRAILER BRAKES ALSO FAILED TO WORK. I DID NOT REALIZE MY LEAF SPRINGS HAD BROKE UNTIL I PULLED INTO MY CAMPSITE AND SAW MY REAR WHEELS IN A VERY WEIRD POSITION. I CRA...

May 7, 2019 Service Brakes 10,000 mi

TWO OF MY FOUR LEAF SPRINGS BROKE, MY OTHER TWO LEAF SPRINGS SHOW CRACKS FORMING AND SEVERE STRESS. WHEN MY LEAF SPRINGS BROKE, MY TRAILER BRAKES ALSO FAILED TO WORK. I DID NOT REALIZE MY LEAF SPRINGS HAD BROKE UNTIL I PULLED INTO MY CAMPSITE AND SAW MY REAR WHEELS IN A VERY WEIRD POSITION. I CRA...

May 7, 2019 Suspension 10,000 mi

TWO OF MY FOUR LEAF SPRINGS BROKE, MY OTHER TWO LEAF SPRINGS SHOW CRACKS FORMING AND SEVERE STRESS. WHEN MY LEAF SPRINGS BROKE, MY TRAILER BRAKES ALSO FAILED TO WORK. I DID NOT REALIZE MY LEAF SPRINGS HAD BROKE UNTIL I PULLED INTO MY CAMPSITE AND SAW MY REAR WHEELS IN A VERY WEIRD POSITION. I CRA...

Aug 3, 2018 Suspension Crash 300 mi

II AM THE OWNER OF A 2017 JAYCO PINNACLE 36 FBTS. IT HAS A RESIDENTIAL REFRIGERATOR INSTALLED BY JAYCO AT THE FACTORY. THERE HAS BEEN MANY OWNERS OF THE SAME MODEL WITH RESIDENTIAL REFRIGERATORS EXPERIENCING SUSPENSION LEAF SPRING AND AXLE FAILURES. SOME PEOPLE HAVE REGISTERED WITH YOU ABOUT THIS ...

Aug 3, 2018 Wheels Crash 300 mi

II AM THE OWNER OF A 2017 JAYCO PINNACLE 36 FBTS. IT HAS A RESIDENTIAL REFRIGERATOR INSTALLED BY JAYCO AT THE FACTORY. THERE HAS BEEN MANY OWNERS OF THE SAME MODEL WITH RESIDENTIAL REFRIGERATORS EXPERIENCING SUSPENSION LEAF SPRING AND AXLE FAILURES. SOME PEOPLE HAVE REGISTERED WITH YOU ABOUT THIS ...

Aug 3, 2018 Suspension Crash 300 mi

II AM THE OWNER OF A 2017 JAYCO PINNACLE 36 FBTS. IT HAS A RESIDENTIAL REFRIGERATOR INSTALLED BY JAYCO AT THE FACTORY. THERE HAS BEEN MANY OWNERS OF THE SAME MODEL WITH RESIDENTIAL REFRIGERATORS EXPERIENCING SUSPENSION LEAF SPRING AND AXLE FAILURES. SOME PEOPLE HAVE REGISTERED WITH YOU ABOUT THIS ...

Aug 3, 2018 Wheels Crash 300 mi

II AM THE OWNER OF A 2017 JAYCO PINNACLE 36 FBTS. IT HAS A RESIDENTIAL REFRIGERATOR INSTALLED BY JAYCO AT THE FACTORY. THERE HAS BEEN MANY OWNERS OF THE SAME MODEL WITH RESIDENTIAL REFRIGERATORS EXPERIENCING SUSPENSION LEAF SPRING AND AXLE FAILURES. SOME PEOPLE HAVE REGISTERED WITH YOU ABOUT THIS ...

Jul 30, 2018 Suspension 3,000 mi

BOTH AXLES, SPRINGS AND HARDWARE ON THE FIFTH WHEEL TRAILER ARE FAULTY. THE LEAF SPRINGS AND AXLES ARE NOT THE CORRECT WEIGH RATED FOR THIS MODEL. THE TOP OF THE TIRES RUB AGAINST THE CAMPER FLOOR WHILE IN MOTION. JAYCO HAS APPROVED THE REPLACEMENT OF THE SPRINGS AND U-BOLTS. THE AXLES NEED TO BE UP...

Jul 30, 2018 Suspension 8,000 mi

REAR LEAF SUSPENSION FAILED WHILE TRAVELING AT HIGHWAY SPEEDS CAUSING TRAILER TO SWAY AND NEARLY OVERTURN. UNIT DROPPED ONTO TIRE CAUSING IT TO FAIL. *DT*JB *BF *JB

Jul 30, 2018 Suspension 3,000 mi

BOTH AXLES, SPRINGS AND HARDWARE ON THE FIFTH WHEEL TRAILER ARE FAULTY. THE LEAF SPRINGS AND AXLES ARE NOT THE CORRECT WEIGH RATED FOR THIS MODEL. THE TOP OF THE TIRES RUB AGAINST THE CAMPER FLOOR WHILE IN MOTION. JAYCO HAS APPROVED THE REPLACEMENT OF THE SPRINGS AND U-BOLTS. THE AXLES NEED TO BE UP...

Jul 30, 2018 Suspension 8,000 mi

REAR LEAF SUSPENSION FAILED WHILE TRAVELING AT HIGHWAY SPEEDS CAUSING TRAILER TO SWAY AND NEARLY OVERTURN. UNIT DROPPED ONTO TIRE CAUSING IT TO FAIL. *DT*JB *BF *JB