2017 JEEP CHEROKEE Power Train Problems

The service 4WD msg. related to Manufacturer Recall Number01C / NHTSA Recall number25V-011 has been illuminating in my 2017 Jeep Cherokee for almost a year and the mfg. has known this challenge for several years. Every time I go to any dealerships & share with them the msg. & situation i.e. the softwear remedy posted the dealership says this is really not in effect & nothing happens to make the vehicle trust worthy & safe to operate. The precise recall was posted with NHTSA Jan. 2025 last year. I am forced to seek other means of transportation since I am fearful of the vehicle failing & causing an accident or incident. How long can they drag this out? When does the Lemon law take effect?

I am writing regarding a defective transfer case on my 2017 Jeep Cherokee. I took my car in to Firestone as I was having issues with my Heater not blowing hot air and my check engine coming on and off. I have attached a copy of Firestone's estimate of repair. Firestone informed me that my VIN was not part of the recall. Although my vehicle's VIN is not currently included in the existing recall, I am experiencing the same failure that has been widely reported and documented for this model and model year. My Jeep is only eight years old, and a transfer case should not fall under normal use at this age. This issue is a known and recurring problem with 2017 Jeep Cherokees, and the failure of such a major drivetrain component raises serious concerns about the reliability and safety of the vehicle. Given that this defect is well know and consistent with issues cover under the recall, I am requesting that my VIN be reviewed and considered for inclusion. I also ask that Jeep provide assistance or goodwill coverage for the repair, as this failure is not consistent with reasonable expectations for durability. I have been a loyal Jeep owner and chose this vehicle based on its reputation. I hope Jeep will stand behind its product and address this issue fairly. Please let me know what additional information or documentation you may need from me to move this review forward. I look forward to you response.

The vehicle is experiencing a malfunction of the Power Transfer Unit (PTU), which is part of the drivetrain / power train system. The vehicle is currently available for inspection upon request. The vehicle loses power during driving and produces grinding noises when making hard turns, which creates a risk of loss of propulsion while in motion, increasing the risk of a crash. The vehicle has stopped, loss of power while driving, at lights, and while waiting in traffic to make turns. The problem has been experienced multiple times during normal driving conditions. Formal dealer confirmation is pending / not yet completed. An appointment was made at Jeep dealership for software update (free) and a charge of $240 per hour for a diagnostic test to see what is causing the vehicle to suddenly stop. Not affordable for me at this time. I also went to my regular mechanic, whom is stating no issues detected, he can’t find an issue with the vehicle. I haven’t mentioned the PTU recall issue with this make and model vehicle to my mechanic but i will be taking it back to them and mentioning the recall for the make and model for 2017 Jeep for his inspection of my vehicle. Symptoms occurred without prior warning lights and included drivetrain-related behavior consistent with PTU failure. The vehicle experienced loss of power and grinding noises during hard turning without prior warning lights or messages. Exact mileage at first occurrence is UNKNOWN. The symptoms first appeared at approximately December 7, 2025, and has continued 3 more times since. Similar PTU failures are documented in multiple recalls affecting the same vehicle model and model year range, though this VIN is not currently included.

This is clarification and additional information to a previous complaint filed: 11706675. The vehicle was experiencing grinding during hard turns shortly after i purchased it off the dealership lot in 2017. I didn’t know why, I thought I should practiced not making hard turns and thats what I did. Years later, around 2021 or 2022, I needed the first service on my vehicle, outside of regular maintenance (coolant hose piece replacement) and the mechanic mentioned the grinding during test drive while turning. I told him it always did that and that was the extent of that. He said nothing else and I didn’t know any better. Tjat shop has since closed down and I’ve been going to another mechanic since then. Most recently, December 2025, the vehicle started shutting off while driving. Im going to get my regular mechanic to inspect the PTU.

The contact owns a 2017 Jeep Cherokee. The contact received notification of NHTSA Campaign Number: 25V011000 (Power Train); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while parking, the transmission was shifted into park(P), but the vehicle continued to move. The 4WD, Service ABS, Service Parking Brake, and Service Shifter warning lights were illuminated. The contact attempted to turn off the vehicle, but the key fob was stuck in the ignition, in the ON position. The contact unhooked the battery to turn off the vehicle. The dealer was made aware of the failure and related the failure to the recall. The contact was informed that parts were not yet available. The vehicle was not repaired. The manufacturer was made aware of the failure and advised the contact to stop driving the vehicle until the remedy was completed. The failure mileage was approximately 103,000.

Mileage: 103,000

The contact owns a 2017 Jeep Cherokee. The contact stated that upon starting and driving the vehicle, the 4WD and engine warning lights were illuminated. While driving at 45 MPH, the vehicle lost motive power and shut off. There was an abnormal grinding sound coming from the vehicle while turning. The contact received notification of NHTSA Campaign Number: 25V011000 (Power Train). The vehicle was taken to the local dealer several times, but the dealer was unable to duplicate the failure. The vehicle was not diagnosed or repaired. The contact reached out to Chapman Dodge Chrysler Jeep Ram Scottsdale (3800 N 89th St, Scottsdale, AZ 85251); but no assistance was provided. The vehicle was taken to an independent mechanic, who determined that the check engine warning light illuminated was due to an issue with the PTU. The manufacturer was contacted and offered a possible rental. The failure mileage was approximately 140,000.

Mileage: 140,000

Component malfunctioned: Power Transfer Unit (PTU); Safety risk: failure risks loss of drive power of the vehicle, putting driver and surrounding individuals at risk; Problem reproduced: Yes - dealer; Component inspected: Yes - dealer; Messages: Yes - SVC 4WD. Upon purchasing the vehicle, I was informed that the PTU fluid is not meant to be changed - that it is meant to be "lifetime". However, at 8 years and 56,000 miles, I am now informed that the PTU is failing because the fluid was never changed. Thus, instead of a simple, cheap fluid change service, I now need to pay around $5,000 for the dealer to change out the entire PTU. 8 years and 56,000 is far from "lifetime" but it just outside of the warranty so I have to pay for this out of pocket despite Jeep claiming that the PTU fluid is not meant to be changed. This is so common of a problem that the PTU part needed to complete this repair is not only out of stock at all dealers, there is a long queue for obtaining the part. This is costing me not just extra repair money but also impacting my daily life as I am out of a vehicle for much longer due to having to wait for an available part. I now also have to pay for other modes of transportation while also being overall limited on my ability to complete daily responsibilities. Clearly, if the PTU fluid is meant to be "lifetime", as I was informed it was meant to be when I purchased the vehicle, it is consistently defective since so many Jeep owners are dealing with this problem. Consumers should not be the one footing the bill for this Jeep defect.

This is one of the cars that does not fail under the PTU recall. It currently has the exact issue as the recall but my vin is not in the recall. They performed the reprogramming which has not fix the issue. This and others should be included in the current recall due to the exact same issue and model year. This was bought because it’s 4wd and this is now not useable while others are having them repaired by Jeep. This car has not been able at times to engage in park the 4wd service is on and the ptu code is on. Thank you

The contact owns a 2017 Jeep Cherokee. The contact stated that the “4WD Service Unavailable” warning light was illuminated and failed to turn off. The contact stated that there was oil leaking from the vehicle. The contact stated that there was a failure with the gear shifter. The contact stated that the vehicle slipped out of gear unexpectedly. The vehicle was turned off and restarted. During research, the contact located NHTSA Campaign Number: 25V011000 (Power Train). The vehicle was taken to the local dealer, who determined that the oil gasket and oil housing needed to be replaced. The vehicle was not repaired. The manufacturer was contacted, and the contact was placed on a waiting list. The contact was informed that an email would be sent when parts were available. The failure mileage was approximately 94,000.

Mileage: 94,000

The contact owns a 2017 Jeep Cherokee. The contact stated that the “4WD Service Unavailable” warning light was illuminated and failed to turn off. The contact stated that there was oil leaking from the vehicle. The contact stated that there was a failure with the gear shifter. The contact stated that the vehicle slipped out of gear unexpectedly. The vehicle was turned off and restarted. During research, the contact located NHTSA Campaign Number: 25V011000 (Power Train). The vehicle was taken to the local dealer, who determined that the oil gasket and oil housing needed to be replaced. The vehicle was not repaired. The manufacturer was contacted, and the contact was placed on a waiting list. The contact was informed that an email would be sent when parts were available. The failure mileage was approximately 94,000.

Mileage: 94,000

The contact owns a 2017 Jeep Cherokee. The contact stated that the “4WD Service Unavailable” warning light was illuminated and failed to turn off. The contact stated that there was oil leaking from the vehicle. The contact stated that there was a failure with the gear shifter. The contact stated that the vehicle slipped out of gear unexpectedly. The vehicle was turned off and restarted. During research, the contact located NHTSA Campaign Number: 25V011000 (Power Train). The vehicle was taken to the local dealer, who determined that the oil gasket and oil housing needed to be replaced. The vehicle was not repaired. The manufacturer was contacted, and the contact was placed on a waiting list. The contact was informed that an email would be sent when parts were available. The failure mileage was approximately 94,000.

Mileage: 94,000

Power train failure while driving confirmed by dealer in February 2025 - 01C recall.vehicle is inoperable and sitting at dealer. Keep being told parts unavailable. Reimbursement for rental was nightmare and deliberately delayed, change terms mid rental etc. No updates, no remedies, no compensation.

The contact owns a 2017 Jeep Cherokee. The contact received notification of NHTSA Campaign Number: 25V011000 (Power Train); however, the part to do the recall repair was not yet available. The contact stated that while attempting to accelerate from a stop, there was an abnormal clunking sound coming from underneath the vehicle. The “Service Shifter” warning light was occasionally illuminated. The contact stated that the vehicle hesitated while the accelerator pedal was depressed. The local dealer was contacted. The vehicle was not diagnosed or repaired because parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 98,000.

Mileage: 98,000

The contact owns 2017 Jeep Cherokee. The contact stated while driving 25 MPH, the message "Service All-wheel Drive" was displayed. A dealer was contacted. The vehicle was taken to an independent mechanic, where it was diagnosed and determined that the power transfer unit (PTU) needed to be replaced. The vehicle was not repaired. The contact related the failure to NHTSA Campaign Numbers: 20V343000 (Power Train) and 25V011000 (Power Train); however, the VIN was not included in the recalls. The manufacturer was notified of the failure and informed the contact that the VIN was not included in the recalls. The failure mileage was 119,884.

Mileage: 119,884

The contact owns a 2017 Jeep Cherokee. The contact stated while driving at an undisclosed speed, the message "Service 4WD - See Dealer and Service Immediately" was displayed. The contact stated that the 4WD and AWD systems were inoperable. The vehicle was taken to the dealer and to an independent mechanic, where it was diagnosed with transfer case and PTU failure. The contact was informed that the transfer case and PTU needed to be replaced. The vehicle was not repaired. The contact stated that the failure had been recurring intermittently for approximately two years but had become a permanent failure. The manufacturer was not made aware of the failure. The failure mileage was approximately 80,000.

Mileage: 80,000

The Service 4WD light comes on intermittently and the vehicle goes from 4WD to no wheel drive. Local dealership and independent shops indicate this is an internal error in the PTU and it must be replaced. Research indicates there were ~26,000 recalled vehicles for my year, make and model due to this very issue. However, all have confirmed my VIN was not part of the recall.

Nov 2023 while driving, car began grinding. Service engine light along with Service Shifter warning appeared. Took to my Independent Mechanic who diagnosed problem as the PTU. There were several complaints, but no official Recall for my VIN. Had PTU replaced. Nov 2024 similar problem except car rolled forward after being placed in Park, and warning lights appeared again. Returned to Independent mechanic who replaced the defective PTU. Still no active Recall for my VIN. Repair completed under warranty. Since repair, Intermittent "Service Shifter" light, but no codes or faults showing. Nov 2025 grinding noise when turning. Independent mechanic diagnosed the Rear Differential and hydraulic pumps to be the problem.

The contact owns a 2017 Jeep Cherokee. The contact stated that while driving at an undisclosed speed, there was an abnormal sound coming from the vehicle with several unknown warning lights illuminated. The vehicle was taken to the dealer and was diagnosed with PTU failure. The contact was informed that the PTU needed to be replaced. The vehicle was not repaired. In addition, the contact stated that the vehicle was taken to the dealer several times for the same failure. The contact later received notification of NHTSA Campaign Number: 25V011000 (Power Train); however, parts for the recall repair were not available. The manufacturer was not made aware of the failure. The failure mileage was approximately 150,000.

Mileage: 150,000

Car stopped working in an intersection then started rolling. Only way to stop was to put emergency brake on. Took to a mechanic and was told it was the ptu. There is a recall with no remedy as of right now since January. I need a vehicle to live. Want company to pay for a rental. Not me paying for it then being reimbursed

The contact owns a 2017 Jeep Cherokee. The contact stated that while driving 5 MPH and making a turn, the vehicle stalled. Several unknown warning lights were illuminated. The vehicle was towed to an independent mechanic, where it was determined that the PTU was the cause of the failure. The contact received notification of NHTSA Campaign Number: 25V011000 (Power Train). The local dealer was contacted and confirmed that parts were on backorder. The contact called another local dealer, Colonial South Chrysler Ram Jeep and Dodge (42 State Rd, Dartmouth, MA 02747), but the vehicle was not diagnosed or repaired. The manufacturer was contacted, but no assistance was provided. The failure mileage was approximately 144,000.

Mileage: 144,000

The contact owns a 2017 Jeep Cherokee. The contact stated that while driving at an undisclosed speed, the vehicle inadvertently lost motive power. The contact was able to coast to the shoulder of the roadway, where the vehicle failed to restart. No warning lights were illuminated. The vehicle was towed to the dealer, who diagnosed a failure with the Power Transfer Unit (PTU), resulting in damage to the transmission and rear differential. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 25V011000 (Power Train); the VIN was included, but parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The failure mileage was 160,000.

Mileage: 160,000

The PTU failed and needs a new transfer case, per the dealership in Blue Ridge, GA. According to them, there is no repair; however, I have inquired about acquiring a refund / replacement vehicle. I am in touch with my lender regarding this matter.

While driving, the transmission failed to operate safely. We had the car towed to a Jeep dealership for repairs. They diagnosed the problem and told us that the transmission had to be replaced. After about a month, they then notified us that they had to re-install the software in order to complete the repair. Then, a couple of weeks later, notified us that now, they had to replace the PTU in order to complete the repair. During that timeframe, I did some research and found that a recall had been issued on that PTU, for that particular Jeep model. However, I was not notified of the recall. (Number O1C). After talking with a representative of the parent company's "claims" department, they stated that my specific vin number was not found on their file, in connection with the recall. I communicated the sequence of repairs needed to complete the "fix" for my car, and told the employee that it was my contention that the failed PTU, logically and reasonably was the cause of the transmission failure. I was told to "wait and see" if they could find out why my vin # was not listed. Subsequently, I've filed requests for reimbursement to multiple entities connected to Jeep, and have been told that my claim had been denied. In my opinion, a major transmission failure IS, in fact a serious SATETY concern, especially when you have no power to control your speed while driving. I am still researching other options to appeal my case.

PTU has failed. Recal needs to include 2017 limited models. Driving while came on. Didn't know exactly if I was going to get home, out me at rush for an accident. Light it on dash, SVC 4x4.

I've owned this vehicle for about four years now. The car has been good up until JUST after my warranty expired and now I have a "Service 4WD" light on now. This light will come on most times when I'm driving. Sometimes not right away. But when it does light up it will say lit for the remainder of the drive. I belong to an online jeep group and I'm seeing a lot of the same issue. This light will come on most of the time. Any way I really hope you can help. Thank you.

It has been 10 months since the recall was sent out. There is still not a solution. My vehicle seems to be increasingly getting worse.

The contact owns a 2017 Jeep Cherokee. The contact stated that when the vehicle was started, the message “Service Shifter” was displayed. Additionally, while attempting to start the vehicle, the vehicle hesitated to start, but the vehicle started after the third attempt. The vehicle was taken to a dealer, where it was diagnosed, and determined that the gear shifter needed to be replaced. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was 127,849.

Mileage: 127,849

rear diff. tries to lock up while driving in auto mode and should not on dry pavement. grinding noise until you slow down enough to engage with a bang. this is a known problem with jeep, the internet has several complaints about this problem, our jeep only has 75k miles on it and others reported with only 40k. I've been told rear diff. needs to be replaced at 4k$

The contact owns a 2017 Jeep Cherokee. The contact stated that while driving at an undisclosed speed and attempting to make a turn, there was a loud grinding sound coming from the vehicle. No warning light illuminated. The vehicle was taken to an independent mechanic, where it was diagnosed that the drivetrain control module and power transfer unit had failed and needed to be replaced. The mechanic also informed the contact that the VIN was included in NHTSA Campaign Number: 25V011000 (Power Train); however, the part to complete the recall repair was not yet available. The mechanic referred the contact to the dealer for assistance. The dealer was contacted. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The approximate failure mileage was 100,000.

Mileage: 100,000

The contact owns a 2017 Jeep Cherokee. The contact received notification of NHTSA Campaign Number: 25V011000 (Power Train); however, the parts to do the recall repair were not yet available. The contact stated that three dealers were contacted; however, the contact was informed that parts were not yet available. The contact stated that the vehicle was unsafe to drive, and the vehicle had been parked since the recall notification was received in February 2025. The manufacturer was made aware of the failure, and a case was filed. The contact had not experienced a failure.

I have received numerous "Service 4WD" and "Shifter Service" messages, since 2020 and replaced the shifter module twice. I frequently have difficulty shifting in and out of 4WD mode and other 4WD modes - The vehicle will not shift or shifts at an unusual time. January 2025. Transmission (or transfer case unexpectedly completely disengaged and rolled several feet before I could apply brake. Mcpeek’s Chrysler Dodge Jeep RAM of Anaheim has done prior service. When will a remedy be available? My wife and I don't feel safe driving this vehicle but our ability to sell it is held up by the unresolved recall. Thank you.

The contact owns a 2017 Jeep Cherokee. The contact stated that while his son was reversing out of a driveway, the vehicle shuddered and lost power with the check engine warning light illuminated, and the "Service 4WD" message was displayed on the instrument panel. The vehicle entered LIMP Mode and failed to accelerate above 20 MPH. The vehicle was then taken to an independent mechanic, who showed a defect with the PTU. The contact was notified of the failure, and upon investigation, it was discovered that the vehicle was included in NHTSA Campaign Number: 25V011000(Power Train). The vehicle was then taken to a dealer, where the contact was informed that parts for the recall repair were not yet available. The contact was then informed by the dealer that the vehicle could be repaired out of pocket; however, the contact denied the offer. The manufacturer was notified of the failure but offered no assistance. The vehicle was not repaired. The failure mileage was approximately 91,000.

Mileage: 91,000

The contact owns a 2017 Jeep Cherokee. The contact received notification of NHTSA Campaign Number: 25V011000 (Power Train); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while driving approximately 30 MPH, the 4-Wheel Drive Service light illuminated. The failure was intermittent. The vehicle was taken to the dealer, who diagnosed that the Power Transfer Unit (PTU) had failed. The manufacturer was made aware of the issue. The manufacturer opened a case for the vehicle. The failure mileage was approximately 70,000. .

Mileage: 70,000

Orlando Chrysler, Dodge, Jeep Dealership states there is no remedy for this issue, therefore they wanted to charge me $5,749.28 for parts and labor to fix the issue. My jeep is running hot even though there are no leaks. I cannot lock or unlock the four-wheel drive system. Alerts continually being shown on the dash to check shifter and 4x4 not available. This has been going on for almost a year.

Our 2017 Jeep Cherokee with 59,976 miles was diagnosed to need a new "PTU" unit in the transmission. This repair is required to avoid a potential dangerous situation where the four wheel drive unit may "lock up" as a result of a sudden loss of power. The repair is over $7,000 and is on a national back order. We have been waiting without the car for over three months due to delays in obtaining the part through the Chrysler dealer. It is an unreasonable repair charge for so few miles and completely unacceptable to be without the car for over three months. This suggests that many other car owners are having an issue. Our VIN is not part of a national recall for some reason, but there is reference that a PTU recall has occurred for other Jeep Cherokees. We request that our VIN be included in the recall.

An alert came up on our Jeep Cherokee that 4WD needed to be serviced. Approximately three days later, we took the car to our local Jeep dealership and they let us know that we needed to replace the PTU for the vehicle. If this isn't replaced, the car loses AWD and could potentially become inoperable. While there has been a recall for very similar models of Jeeps in the same year as ours specifically regarding the PTU, ours does not qualify for the current recall. We don't understand why there is a recall for some Jeeps but not others within the same year and model for the exact same issue.

Service Shifter warning light comes on when driving. When put in park and key is turned off will reset but periodically will reoccur. First occurred around 20,000 miles but is becoming more frequent now.

The "Service 4WD" light came on in my 2017 Jeep Cherokee. The nearest dealership is 56 miles away. I took the vehicle to my mechanic, who is only 7 miles away. On the way to the mechanic, the "Service Shifter" warning light came on and all the lights on my shifter lit up. Once at the mechanic, my vehicle became stuck in 4wd low and cannot be shifted out of 4wd low. My mechanic was able to confirm that the power transfer unit had failed. When my mechanic contacted the dealership to order a replacement part, he was laughed at and told that the part was on nationwide backorder with no date available as to when the part would be in stock. This is unacceptable because now I am without a vehicle. I cannot afford to rent a vehicle until this part is available. When is the manufacturer going to be held accountable for the faulty PTU unit?

Our vehicle started displaying a service 4x4 error and we no longer had the ability to shift into all wheel/four wheel drive. Looking up the VIN, it is not part of the NHTSA campaign 25vo11 (I think that's correct). In trying to understand the problem, I found many outside of the current recall are having issues with the PTU. This is what a local Jeep dealership told me the problem was. I also have seen several state the actuator was the issue and not the PTU itself. I would like to file this as a complaint and hope that the recall is expanded to cover other Cherokee models outside of the current recall. Thank you for your time.

The contact owns a 2017 Jeep Cherokee. The contact stated that while driving at 75 MPH, the accelerator pedal was depressed; however the vehicle failed to accelerate as intended. The check engine and an unknown warning light illuminated. The contact stated that the vehicle then decelerated to 64 MPH, and the transmission sputtered. The vehicle was taken to O’Reilly’s Auto Parts and was diagnosed and DTC: P0303 (Misfire in cylinder #3); was retrieved. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was 128,941.

Mileage: 128,941

The contact owns a 2017 Jeep Cherokee. The contact stated that the message "Service 4WD" was displayed, and the 4WD and AWD systems became inoperable. The vehicle was taken to the dealer, where it was diagnosed that the power transfer unit had failed and needed to be replaced; however, the part was on backorder. The contact was placed on a waiting list. The vehicle was not repaired. The contact related the failure to NHTSA Campaign Number: 25V011000 (Power Train); however, the VIN was not included in the recall. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was approximately 112,475.

Mileage: 112,475

I was driving and my service 4wd light came on. Took vehicle to dealership i bought it from and they done a test on it. It came back saying PTU , power transfer unit went out on it. This is what engages the 4 WD in it. I told them I seen Jeep had recalls on 2017 Jeep Cherokee like mine and they told me my vin number wasn't on list. I called Chrysler Jeep and was told the same story that my vin wasn't on list . I did receive a case number of [XXX]. I then contacted the Ohio Attorney General’s Office in Columbus Ohio and they contacted Chrysler Jeep and got no where with them as well and was told my vehicle vin number isnt on recall list. I was given a case number there [XXX] and then was told to contact you. The dealership ordered the part for my Jeep but they said its not available right now and they dont know when it will come in. Its gonna cost me $3989.24 + tax to repair it if or when the part comes in. IF THERES PROBLEMS GETTING THE PART TO FIX MY VEHICLE, WOULDNT IT APPEAR THAT CHRYSLER KNOWS THE PARTS ARE GOING BAD IN THE VEHICLES INCLUDING ALL VIN NUMBERS INSTEAD OF JUST A CERTAIN VIN NUMBER ??? INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Constantly Randomly Getting (Service Shifter) Notification and all the lights on the shifter light up on the shifter ... It Resets when i put it in Park and Stop Engine - When i ask the Jeep Dealer about it they say it must be doing it when i bring it in before the can trouble shoot the problem.... they say they cant check the computer code list and see when its happened and why ..... I believe this is a safety problem that should be a Recall and Fixed - Before it Ends up causing an Accident and Death ! And may have already cause Accidents and Deaths !

The contact owns a 2017 Jeep Cherokee. The contact stated while driving approximately 40 MPH and depressing the accelerator pedal, the vehicle failed to respond as needed. There was no warning light illuminated. The contact stated that the loss of power was most frequent while ascending a hill. The RPM level was low while depressing the accelerator pedal. The contact stated that the failure was a recurring failure. The vehicle was taken to a local dealer who was unable to duplicate the failure. The vehicle was not repaired. The manufacturer was not informed of the failure. The contact received notification of NHTSA Campaign Number: 25V011000 (Power Train); and related the failure to the recall. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The failure mileage was approximately 65,000.

Mileage: 65,000

THE SVC 4WD LIGHT CAME ON, IT CODED TO THE PTU. THERE IS A RECALL ON 2017 JEEPS BUT BEING TOLD MINE IS NOT AFFECTED WHICH I DON'T BELIEVE IS CORRECT.

The contact owns a 2017 Jeep Cherokee. The contact stated that while driving at an undisclosed speed, the vehicle made an abnormal sound. No warning light was illuminated. The vehicle was towed to the dealer, who related the failure to NHTSA Campaign Number: 25V011000 (Power Train). The VIN was included; however, the contact had not yet received the recall notification. The contact was informed that parts were not yet available. The vehicle was not repaired. The manufacturer was made aware of the failure and informed the contact that the vehicle could be repaired out-of-pocket with a possible reimbursement. The failure mileage was approximately 115,000.

Mileage: 115,000

Transfer case failure. Transfer case cracked and created hole no warning or indication

The contact owns a 2017 Jeep Cherokee. The contact stated that while driving at various speeds, the "Service 4WD" warning light illuminated on the instrument panel. The contact also stated that the vehicle slightly hesitated while depressing the accelerator pedal. The vehicle was taken to an independent mechanic who retrieved an error code related to the power transfer unit. Upon investigation, the contact linked the failure to NHTSA Campaign Number: 25V011000 (Power Train). The dealer was notified of the failure and the contact was informed that the VIN was not included in the recall. The vehicle was not repaired. The manufacturer was notified of the failure and the contact was referred to the NHTSA Hotline to report the failure. The failure mileage was approximately 107,000.

Mileage: 107,000

I purchased a used 2017 Jeep Cherokee Trailhawk in March 2025 for $13,000. Four days later, the transfer case failed while driving, leaving me stranded in traffic and requiring a tow. The dealership replaced the transfer case using a used part, but did not disclose that to me at the time. Roughly four months later, the vehicle failed again, this time grinding gears and failing to shift properly out of Park or into Drive. It began rolling forward while supposedly in Park, and now requires the emergency brake to be engaged at all times to prevent it from moving. This makes the vehicle unsafe to operate or park and creates a serious safety hazard for myself and others. There were no dashboard alerts or warning lights before either failure. The most recent symptoms appeared suddenly in July 2025 and have persisted. The initial failure was confirmed by the dealership, but I have not had the second failure diagnosed due to lack of trust in the dealership's work. The issues are plainly visible and reproducible. The vehicle has not been inspected by the manufacturer or insurance representatives. I have filed complaints with the New York Attorney General, DMV, and BBB. I later discovered that an open NHTSA safety recall on the powertrain was issued before the date of sale, but the dealership had me sign a document stating there were no recalls and failed to disclose this recall entirely. I am working with a lawyer and seeking resolution through consumer protection laws and formal complaints.

The contact owns a 2017 Jeep Cherokee. The contact received notification of NHTSA Campaign Number: 25V011000 (POWER TRAIN); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

I had received the recall notice 01C about the PTU; however, it was noted that parts were not available and no action could be taken at that time. On April 30, I heard a very loud noise as if I had hit something, but nothing was in my way. The car would not go into gear or park. Fortunately this happened on my property and my husband was able to use his truck to pull my car out of the way and no one was injured and no other vehicle damage was incurred. The car was towed to a repair facility and confirmed that the transfer case had failed.

Service Shifter light came on dash, all gears on shifter , red lights came on. I was driving at 55 mph and could tell the car wasn’t accelerating and was slowing down . That’s when I noticed the Service Shifter light on dash. I was in a lot of traffic and couldn’t safely pull over , I was almost rear ended by the car behind me. I coasted to the side of the road and turned car off and back on . The light went off . This was yesterday , today I start the car and it starts rough ( which it usually doesn’t ) and the service shifter light is back on. This is a very serious , dangerous and possibly deadly issue . I was so scared when it happened as I had no control of speed of the vehicle . I see many , many reports on this issue for several years and it shows past repairs have not corrected the issue. A recall should be issued ASAP before someone gets hurt or dies from this very common problem . Customers should not have to pay to repair and issue that has been reported thousands of times for many years . Please give direction on how to get this properly and fully fixed . I am afraid to drive the vehicle for fear of a traffic accident .

The contact owns a 2017 Jeep Cherokee. The contact stated while driving at an undisclosed speed, the accelerator pedal was depressed; however, the vehicle failed to accelerate as intended. No warning lights were illuminated. The vehicle was towed to the dealer where it was diagnosed with power transfer unit failure. The contact was informed that the power transfer unit needed to be replaced. The vehicle was not repaired. The contact was informed that the parts were on back-order. In addition, the contact referenced NHTSA Campaign Number: 20V343000 (Power Train); however, the VIN was not included in the recall. The manufacturer was not made aware of the failure. The failure mileage was approximately 84,000.

Mileage: 84,000

The contact owns a 2017 Jeep Cherokee. The contact received notification of NHTSA Campaign Number: 25V011000 (Power Train); however, the part to do the recall repair was not yet available. The contact stated while attempting to drive from a complete stop on a busy bridge, the vehicle failed to respond. The contact shifted to park(P) and exited the vehicle; however, the vehicle started to roll away, almost causing a crash. The contact immediately entered the vehicle and engaged the parking brake. The contact's new-born baby was occupying the vehicle at the time of the failure. The contact stated that a Police Officer assisted the contact in blocking traffic and pushing the vehicle to the side of the road. The vehicle was towed and parked at the residence. The vehicle was towed to the dealer, where it was diagnosed that the PTU had failed, and the failure was related to the recall. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure and offered partial reimbursement for a vehicle rental. The failure mileage was approximately 100,000. VIN tool confirms parts not available.

Mileage: 100,000

The vehicle has excessive clicking in the rear. Shifter service light required light on dash . Went to dealership and got diagnosis . They Found Left rear Axle at differential has excessive movement. Rear drive shaft center bearings are loose. Both recommend replacing rear differential. I have quotes from two different auto repair places including jeep dealer service . Vehicle only has 50k miles on it and is driven only around town. I am the original owner. I strongly believe that this issue is connected with the Recall 01C/W47. I feel my vehicle is unsafe to drive and the out of pocket cost is extremely high for a repair on a vehicle with such low mileage.

PTU issue u able to shift from or to park the shift entire panel lights up red

The contact owns a 2017 Jeep Cherokee. The contact stated while driving at an undisclosed speed, the accelerator pedal was depressed; however, the vehicle failed to accelerate as intended. The contact stated that when the vehicle accelerated, the vehicle was shaking erratically. The vehicle was taken to two independent mechanics where the vehicle was diagnosed with a failed rear differential. The contact was informed that the rear differential needed to be replaced. The vehicle was not repaired. In addition, the contact was informed that the failure was due to a failed PTU. The vehicle was then taken to two Chevrolet dealers where the failure was diagnosed as a failed rear differential. The contact was informed that the rear differential needed to be replaced. The vehicle was not repaired. The contact received notification of NHTSA Campaign Number: 25V011000 (Power Train); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure but provided no assistance. The contact was informed that only parts listed in the recall were covered under the recall. The contact was informed that additional parts were not covered under the recall. The failure mileage was approximately 80,941. VIN tool confirms parts not available.

Mileage: 80,941

I drive a 2017 Jeep Cherokee and have experienced repeated instances of power loss while driving. The vehicle will suddenly jerk, hesitate, or feel like its struggling to maintain momentum, especially at lower speeds or when turning. On one occasion, it felt like the transmission slipped and I briefly lost acceleration, which was very alarming and could have caused a crash if I been merging or crossing traffic. I've also had the "Service 4WD" warning light appear intermittently. I took the vehicle to both a jeep dealership and an independent shop for diagnostics, but neither was able to find an active trouble code. However, the symptoms have continued and are getting worse. After reading about the recent recall (NHTSA Campaign 25V011) involving the Power Transfer Unit (PTU) in 2017-2019 Jeep Cherokees, I believe this may be an issue I am experiencing. At this time, Jeep has not released a fix, and I'm concerned that the vehicle is unsafe to drive until the PTU can be inspected and repaired. This seems to be a known and widespread issue that puts drivers at risk, and I'm hoping this report helps move the investigation forward.

My Cherokee has a recall due to an improperly seated input shaft snap ring in the two-speed Power Transfer Unit ("PTU"). The recall came in January and all owners began receiving their recall notices on February 15th. I received mine and my truck lost drive/park power on February 27th. The recall is still not fixed and they don't have a solution after 5 months of declaring the recall and are not offering any sort of compensation, such as a loaner, rental asstance, etc.

Lost power on thruway in 2017 jeep Cherokee, light came on reading"service electronic stability control ", followed by check engine light. Car is not drivable, been sitting at dealership for almost 3weeks now, currently no remedy for safety recall, and no timeline. I have no vehicle at moment, work fulltime, and am still making payments. Was told I can't have loaner car, both by dealership, and Mopar, and am left in disbelief. Vehicle was already inspected by jeep dealership, said their certain its related to recall. My life is upside down currently, am hopeless

The contact owns a 2017 Jeep Cherokee. The contact stated that while driving at an undisclosed speed, the “Service 4 Wheel Drive” warning light was illuminated. The vehicle was taken to the dealer, who determined that the power transfer unit (PTU) was damaged and needed to be replaced. The dealer replaced the power transfer unit. The contact related the failure to NHTSA Campaign Numbers: 25V011000 (Power Train) and 25E003000 (Power Train); however, the VIN was not included in the recalls. The manufacturer was made aware of the failure. The failure mileage was approximately 51,000.

Mileage: 51,000

At 38,700 miles, the PTU started to fail. 4WD service unavailable message displayed permanently as well as svc 4WD light. Sometimes while driving there is a loud buzzing sound. June 2025 Dealership found code C14A7-97 and states replacement is needed. Due to low mileage, should be considered for the warranty recall.

I believe the PTU is malfunctioning and causing the transmission to slip or jerk. I am experiencing uncontrolled movement while driving. The vehicle is available at any time for inspection upon request. This puts myself and 2 small children at risk while driving, therefore my ability to use this vehicle is extremely limited and high risk. I have taken it to a jeep dealership in porterville ca who stated my transmission needed replacement. they verbally stated my ptu was ok but never confirmed it with documentation. i have taken it to private mechanics who could not find any issues saying that the problem is internal. the mechanics i have taken it to in the past year have not come to a solution other than to suggest i wait for a resolution to the recall. The service all wheel drive light came on/off about a year ago and was consistant for several months but has turned off for awhile now.

The contact owns a 2017 Jeep Cherokee. The contact received notification of NHTSA Campaign Number: 25V011000(Power Train); however, the part to do the recall repair was not yet available. The vehicle was taken to the dealer, where it was inspected and the contact was informed that the vehicle was unsafe to drive. The vehicle remained at the dealer. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2017 Jeep Cherokee. The contact received notification of NHTSA Campaign Number: 25V011000 (Power Train); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. While the contact’s daughter was pulling into the driveway there was gray colored smoke coming from underneath the body of the vehicle. The driver switched gear and the vehicle made an abnormal sound. The vehicle was taken to a certified mechanic who diagnosed the vehicle and determined that there were metal shavings between the transfer shaft and transfer case. The contact stated that the PTU had failed. The mechanic referred the contact to the dealer. The vehicle was not repaired. The dealer was contacted and confirmed that the part was not available. The dealer referred the contact to the manufacturer. The manufacturer was made aware of the issue. The failure mileage was approximately 110,000. VIN tool confirms parts not available.

Mileage: 110,000

The contact owns a 2017 Jeep Cherokee. The contact received notification of NHTSA Campaign Number: 25V011000 (Power Train); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that the battery had drained quickly and failed to retain a charge. The vehicle failed to start. The vehicle was jump-started. The engine oil and check engine warning lights were illuminated. Additionally, the vehicle jolted while driving and while coming to a stop. The contact stated that the Start/Stop system was inoperable. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was made aware of the failure and advised the contact to take the vehicle to the dealer for a diagnostic test. The failure mileage was approximately 40,000. VIN tool confirms parts not available.

Mileage: 40,000

The contact owns a 2017 Jeep Cherokee. The contact stated that while driving at an undisclosed speed, the message "Service Shifter" was displayed. The contact stated that after restarting the vehicle, the vehicle returned to normal functionality. No warning lights were illuminated. The vehicle was taken to the dealer, who was unable to duplicate the failure. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 95,000.

Mileage: 95,000

The contact owns a 2017 Jeep Cherokee. The contact stated that while driving at an undisclosed speed, there was an abnormal sound coming from the vehicle. In addition, the contact stated that the front driver’s wheel seemed weak. The contact drove the vehicle to the shoulder of the road. The vehicle was then driven to the residence. The vehicle was taken to the dealer where it was diagnosed with a leaking PTU. The contact was informed that the PTU needed to be replaced. The vehicle was not repaired. The contact received notification of NHTSA Campaign Number: 25V011000 (Power Train); however, the part to do the recall repair was not available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure and a case was filed. The failure mileage was 118,000. VIN tool confirms parts not available.

Mileage: 118,000

I purchased a used 2017 vehicle in late 2024, and within a few months it became inoperable due to an open safety recall. I was driving on the highway with my children in the car when the vehicle stopped accelerating, putting mine and my children’s lives at risk. It was then confirmed the PTU is faulty at falling under the recall known as 01C. Via a local dealership service department. I have not had my vehicle since February of 2025 (it is now end of May 2025) The manufacturer has acknowledged the recall but has not provided a repair timeline, and the vehicle has now been out of service for over 90 days. They have denied my buyback request despite there still being no fix/resolution. To maintain transportation, I have had to rent a vehicle out-of-pocket and wait for reimbursement which has not been timely and has resulted in significant ongoing expenses causing immense financial hardship. While I was initially told I would be reimbursed weekly, the reimbursements have been inconsistent and delayed. Recently, the manufacturer changed its reimbursement parameters, requiring weekly in-person visits to the rental provider to obtain an “official receipt” — adding more logistical and financial strain.

The contact owns a 2017 Jeep Cherokee. The contact received notification of NHTSA Campaign Number: 25V011000 (Power Train); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2017 Jeep Cherokee. The contact stated that while the vehicle was parked, the vehicle was started, and the service shifter warning light illuminated. The contact stated while reversing, several unknown warning lights illuminated, and the vehicle rolled forward. The contact turned the vehicle off and shifted the gear shifter into park. The vehicle was taken to the dealer; however, the cause of the failure was not determined. The contact was informed that the parts for the repair were unavailable. The vehicle was not diagnosed or repaired by an independent mechanic or the dealer. In addition, the contact stated that in 2022, when the failure initially started, the dealer was made aware of the failure but provided no assistance. The contact was informed that there were no recalls associated with the VIN. The manufacturer was made aware of the failure but provided no assistance. The contact was advised to take the vehicle to the dealer for diagnostic testing and to pay for the diagnostic test out of pocket. The failure mileage was approximately 38,000.

Mileage: 38,000

i was driving and making a right hand turn my car just shut off I was in Drive and it would not go. I had to shift to neutral and restart the car. This is not the first time its happened. Also my service shifter light comes on and my shifter is all lite up.

The contact owns a 2017 Jeep Cherokee. The contact received notification of NHTSA Campaign Number: 25V011000 (POWER TRAIN); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2017 Jeep Cherokee. The contact received notification of NHTSA Campaign Number: 25V011000(Power Train); however, the part to do the recall repair was not yet available. The contact stated that the message "Service 4-Wheel Drive" was displayed. The vehicle was taken to the dealer, where it was diagnosed that the PTU had failed. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure and a case was filed. The failure mileage was 110,262. VIN tool confirms parts not available.

Mileage: 110,262

In 2021 I received the diagnostic of: —MALFUNCTION INDICATOR LAMP ON PERFORM SCAN DTCM FAULT C14A7-97 PTU MOTOR COMPONENT FAILURE PERFORM DIAG WILL NEED PTU UNIT DRIVETRAIN —VIBRATES/RATTLES AT SLOWER SPEEDS ROAD TEST VERIFY THIS VIBRATION IS CO MING FROM PTU UNIT. — FOUND DTC CODE C144797-97, ERRATIC ENGAGEMENT IN FRONT PTU, SPLINE/COLLAR FAILURE They told me an ungodly amount of money to fix this issue and was unable to complete the fix. I looked up recalls for this and there is one for this exact issue and my VIN is somehow not included?! My jeep slams into gear at low speeds and has always. The ‘Service 4WD’ light started coming on over a year ago and randomly lights up on the dash, then goes away. Today, the ‘Service Shifter’ light came on and I know that it’s going to state that the PTU/transmission is going to be needing replaced. Knowing that Jeep is currently not making the parts, and that my VIN is not associated with this recall for whatever reason, I am unsure of what I am supposed to do with this. I owe money on this vehicle still, and by reading all the complaints, it seems as if even when spending thousands of dollars on these repairs, it continues to happen. How is the manufacturer not being held accountable for this?

Rear end noise in turns.

Had no warning lights. I heard a clicking noise under the driver's side of car. Then the next day the the car started lunging forward when put in gear. Took it to mechanic and was told it was the transmission and that the car could possibly jump out if gear while driving. The mechanic looked up recalls for my vehicle and saw the transmission recall. So he told me to contact the jeep dealer so I did and the service manager told me my vin number isn't included in the recall. So I called the corporate office to report the issue and was told if the vin number isn't on the recall list even though it's the same issue as the recall for my year and model there was nothing they can do. So I went back to the mechanic and he call vendor for replacement parts and was told they no longer make new parts for my car and that it would have to be fixed with used parts that aren't guaranteed to fix the problem. Why isn't the jeep company held responsible for this issue? Isn't it possible that my vin number was left off the recall list? I have 1 car as a single mother how am I supposed to get my car safe for my self and daughter?

Noticed the "Service Shifter" Light came on and lights blinking next to the shifter started flashing then the Jeep starting shaking violently and loss of power started to slow the vehicle down, pulled over and shut it off and restarted and drove home- " Service Shifter" light still comes on - we just pull over and shut engine off and restart. Jeep Dealership is no help

My two speed power transfer unit is faulty. It started with me loosing power to now when I turn my vehicle makes a loud vibration noise and won’t go. I have contacted the dealership and they tell me they don’t have a remedy yet to check back at a later time. This issue can cause me to wreck my vehicle. I have 2 kids that ride with me everyday in this vehicle and this is my only transportation to and from work.

Beginning in mid-January the vehicle we purchased new in 2017 which only has about 63,000 miles began to suddenly loose drive momentum. When in certain situations like another vehicle close behind or on a hill, the "jump" out of drive can be dangerous since speed quickly reduces until the driver can pull over. This happened several times before we were notified of the recall issued January 25th. This is May 2, 2025 and we still are not able to safely drive the vehicle depended upon for getting to work daily. We have had to park the vehicle and borrow another for approximately 3 months now and still no fix is available! What is meant by "a reasonable amount" of time for a fix to become available? What other alternatives do we have with this vehicle that is now unsafe to drive because of the manufacturer's defect, especially when we depend on it? Please advise!

Yes. The PTU failed .the dealer has confirmed. yes recall W 47 AND OLC my car seemed to just pause when driving it The computer on my car said service 4wd .a few months before service shifter light came on and all the lights on shifter lit up. took to dealer replaced shifter bezel and today they replaced the whole shifter at my cost . then few months later service 4wd message appeared took to dealer said it was the ptu

While driving, multiple warning alerts appeared on my dashboard, including “Service Airbag,” “Service Four Wheel Drive,” “Service Shifter,” “Service ABS,” “Traction Control Off,” and “Check Engine Light.” Shortly after, the vehicle lost power and became immobile, preventing me from moving it to the side of the road. The parking brake engaged automatically and could not be disengaged. Additionally, the windshield wipers activated without being turned on. These issues rendered the car unsafe and unmovable. I called a tow truck, but the vehicle was towed before it arrived, leading to further costs and complications. The malfunctioning systems pose significant safety risks, including the failure of critical components like the airbag and ABS. The loss of power and inability to move the vehicle caused a hazardous situation, and I was unable to take preventive action. I request an investigation into whether this issue should be considered a recall. The situation raises serious concerns about the safety and reliability of the vehicle’s components.

The contact owns a 2017 Jeep Cherokee. The contact received notification of NHTSA Campaign Number: 25V011000 (Power Train); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact stated that while driving at approximately 45 MPH, the vehicle started losing motive power. The contact depressed the accelerator pedal and the vehicle engine revved but failed to respond as needed. The contact stated that there were no warning lights illuminated. The contact stated that this was the second time the vehicle had lost motive power. The contact had taken the vehicle to a local dealer who diagnosed the vehicle and related the failure to NHTSA Campaign Number: 25V011000 (Power Train); however, the part to repair the vehicle was not yet available. The manufacturer was made aware of the failure. The failure mileage was approximately 55,000. VIN tool confirms parts not available.

Mileage: 55,000

I was driving and the transmission began to make loud noises during shifting. I am currently aware that my power transfer unit or PTU has failed. The transmission has been shifting at inappropriate times and not giving me the power that I need when leaving at a stop sign or stoplight, anytime that I put in demand for acceleration. The transmission doesn’t shift the way it’s supposed to and I lose power I have been in touch with the dealership often on over the last couple of weeks trying to figure out the recall status for the PTU, I was told that my Jeep Vin number is not part of the recall.

The contact owns a 2017 Jeep Cherokee. The contact stated while driving at various speeds, the vehicle unintendedly turned off. After restarting the vehicle, the vehicle operated normally. The vehicle was taken to the local mechanic who diagnosed the vehicle and determined that there were metal shavings inside the transmission. No further information was available. The vehicle was not yet repaired. The local dealer and manufacturer were not notified of the failure. The failure mileage was 142,000.

Mileage: 142,000

The contact owns a 2017 Jeep Cherokee. The contact stated while his son was driving at an undisclosed speed, there was an abnormal sound coming from the front passenger’s side of the vehicle. A dealer was contacted for an estimate for the repair. The vehicle was taken to an independent mechanic, where it was diagnosed that the power transfer unit was damaged and needed to be replaced. The vehicle was repaired. The manufacturer was notified of the failure and informed the contact that the VIN was not under recall. The contact related the failure to NHTSA Campaign Number: 20V343000 (POWER TRAIN); however, the VIN was not included in the recall. The contact was referred to the NHTSA Hotline for assistance. The failure mileage was approximately 85,000.

Mileage: 85,000

The contact owns a 2017 Jeep Cherokee. The contact received notification of NHTSA Campaign Number: 25V011000 (Power Train); however, the part to do the recall repair was not yet available. The contact stated while driving 40 MPH, the vehicle lost power and stalled. No warning lights were illuminated. The Police assisted the contact in pulling the vehicle to the side of the road. The vehicle was towed to Pep Boys. The vehicle was not yet diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was approximately 90,000. VIN tool confirms parts not available.

Mileage: 90,000

The contact owns a 2017 Jeep Cherokee. The contact stated that while operating the vehicle, the message "Service Four Wheel Drive" was displayed. The vehicle was taken to the local dealer who diagnosed that the PTU was faulty and needed to be replaced. The PTU was replaced, and the vehicle was repaired. The contact stated that recently, while attempting to the start the vehicle, the check engine warning light illuminated and the message "Service PTU" was displayed. The vehicle failed to start and was later towed to the dealer who diagnosed that the PTU had failed and needed to be replaced again. The vehicle was not yet repaired. The manufacturer was not yet notified of the failure. The contact was informed that the VIN was not included in NHTSA Campaign Number: 25V011000 (POWER TRAIN). The contact stated that the vehicle had experienced the failure listed in the recall. The failure mileage was 89,000.

Mileage: 89,000

My Power Transfer Unit has been defected. This has been an issue for many Jeep Cherokee’s (KL) where they experienced the same issue and were recalled due to the safety concern of sudden parking, transmission locking and vehicle rolling away after parking is engaged. There have been multiple recalls for this trim excluding my vehicle, including, NHTSA Campaign # 23V302000 and 25V011000. Why is my vehicle not under the same recall when my vehicle is experiencing the same issue? My cars transmission does not engage into 4 wheel, rolls in park when my foot is let off the brake pedal and causes sudden parking concern while the vehicle is in motion. This issue needs to be resolved from the manufacturer as my safety is in danger every day I drive my vehicle. Please make the exception to resolve my vehicles issue to allow me to drive safely without the fear of sudden stopping or vehicle roll off.

The contact owns a 2017 Jeep Cherokee. The contact received notification of NHTSA Campaign Number: 25V011000 (Power Train); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2017 Jeep Cherokee. The contact stated that while driving 15 MPH, the vehicle lost power and stalled. The battery warning light was illuminated, with the message “Shift to Park or Neutral – “Depress Brake Pedal and Select Gear” displayed. The drive indicator light was blinking, and the battery was red. The vehicle was taken for an oil change, and the messages were no longer displayed; however, the failure recurred months later. The vehicle was taken to an independent mechanic, and the contact was informed that the power transfer unit had lost power; the vehicle turned off with the message to shift to park displayed. The contact stated that the failure occurred frequently. The contact stated that the vehicle stopped within 2 miles. The vehicle was then taken to a dealer where it was repaired under an undisclosed recall. The vehicle had not been repaired for the most recent failure. The contact believed that the vehicle should be repaired under NHTSA Campaign Number: 20V343000 (Power Train); however, the VIN was not included. The manufacturer was made aware of the failure. The failure mileage was approximately 70,000.

Mileage: 70,000

The contact owns a 2017 Jeep Cherokee. The contact received notification of NHTSA Campaign Number: 25V011000 (POWER TRAIN); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue. The manufacturer was made aware of the failure. The contact stated while driving at various speeds, the vehicle made abnormal sounds. There were no warning lights illuminated. The vehicle was taken to an independent mechanic; however, the independent mechanic was unable to determine the cause of failure. The vehicle was not diagnosed. The contact then received the recall notification. The vehicle was then taken to a dealer and remained unrepaired for one and a half months. The failure mileage was approximately 90,000. VIN tool confirms parts not available.

Mileage: 90,000

4wd service light on. Four wheel drive will not work. Makes noises once and awhile. Vehicle parking brake came on and would not work. Was spinning on ice snow and parking brake activated.

The contact owns a 2017 Jeep Cherokee. The contact stated while driving at an undisclosed speed through an intersection, the vehicle lost automotive power. No warning light was illuminated. The contact stated that after restarting the vehicle, the vehicle failed to remain in park(P) and the parking brake was activated to keep the vehicle from moving. The contact pulled over to the shoulder of the roadway and the vehicle was towed to a local dealer and was repaired for a power transfer unit (PTU) failure. The vehicle was repaired; however, the failure had reoccurred. The vehicle was taken back to the same local dealer and was left for further investigation. The contact received notification of NHTSA Campaign Number: 25V011000 (Power Train) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The failure mileage was approximately 70,000. VIN tool confirms parts not available.

Mileage: 70,000

Recently there was a recall for 63,082 Jeep Cherokees from the years 2017-2019. I have yet to see my VIN in this list and I'm just not sure why. I have been dealing with a SVC 4WD light on for awhile now and am hearing the noted vibration noises of the safety recall. Why isn't my vehicle included, especially when it's literally having the same problem that other people are being covered on, with my same Jeep year and model. If someone could give me more information on if they will be adding more vehicles to the list...especially ones experiencing this same problem. Thank you for your time. Best, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The contact owns a 2017 Jeep Cherokee. The contact stated that while attempting to drive from a complete stop and depressing the accelerator pedal, the vehicle failed to respond immediately, but responded after several attempts. Additionally, the contact stated that while driving at various speeds and depressing the accelerator pedal, the vehicle jerked and shuddered, and there was an abnormal grinding sound coming from underneath the vehicle. The vehicle was taken to JMB Automotive, where the diagnostic trouble code C14A7-97 was retrieved. The mechanic informed the contact that the VIN was included in NHTSA Campaign Number: 25V011000 (Power Train) and determined that the failure was related to the recall. The vehicle was taken to the dealer, where the same assessment was made; however, the dealer informed the contact that the part to repair the vehicle was not yet available. The vehicle was not repaired. The contact was referred to the manufacturer. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was contacted and informed the contact that the dealer would be contacted and would be advised to add the vehicle to the recall waiting list. The failure mileage was approximately 90,000. VIN tool confirms parts not available.

Mileage: 90,000

The contact owns a 2017 Jeep Cherokee. The contact stated while driving at an undisclosed speed, the vehicle stalled the contact could not confirm which warning light was illuminated. The vehicle was able to restart. The contact received notification of NHTSA Campaign Number: 25V011000 (Power Train); however, the part to do the recall repair was unavailable. The dealer was contacted. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 110,922. VIN tool confirms parts not available.

Mileage: 110,922

There is still no remedy available for a recall with my PTU that was issued at the beginning of 2025. I have to drive my car daily for work and I am afraid for my life while doing so. I don’t have the financial means to purchase a new car, so I’m at the mercy of a company to decide on if the cost to fix this is worth the lives of their customers.

The contact owns a 2017 Jeep Cherokee. The contact stated that while the vehicle was parked in his driveway, powered on, parked, and unattended, it began to roll back and crashed into his other vehicle, a 2017 GMC Sierra. The service shift message was displayed. There were no reported injuries, air bag deployment, or fire. A police report was not filed. The contact received notification of NHTSA Campaign Number: 25V011000 (Power Train); however, the part to do the recall repair was not yet available. The local dealer was contacted. The vehicle was taken to the local dealer, who inspected it and determined there was no evidence of a manufacturer defect. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The manufacturer opened a case on the contact's behalf. VIN tool confirms parts not available. The failure mileage was approximately 70,000.

Mileage: 70,000

The contact owns a 2017 Jeep Cherokee. The contact stated that while driving at an undisclosed speed, the vehicle made an abnormally loud sound. The vehicle was taken to two independent mechanics, who determined that there was grease being splashed from the drive axle. The contact was informed that the drive axle needed to be replaced. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 91,000.

Mileage: 91,000

My parking brake goes on out of the blue and my warning lights next to the shifter are on indicating there is a problem. My mechanic cannot fix it and the dealership said there is a recall but does not have a remedy, but says it is a SAFETY ISSUE.(!) I am afraid I will get into an accident. Please advise.

The contact owns a 2017 Jeep Cherokee. The contact stated while driving at an undisclosed speed, the 4WD warning light illuminated. The contact stated that the failure had occurred several times in one day. The vehicle was not diagnosed or repaired by an independent mechanic or the dealer. The dealer was made aware of the failure; however, the contact was informed that parts to repair the vehicle were not available. The contact had received notification of NHTSA Campaign Number: 25V011000 (Power Train); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was 40,000. VIN tool confirms parts not available.

Mileage: 40,000

Service shifter message comes on can't change gears.

The contact owns a 2017 Jeep Cherokee. The contact received notification of NHTSA Campaign Number: 25V011000 (Power Train); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact stated that while driving at approximately 40 MPH the vehicle was losing motive power. The contact depressed the accelerator pedal; however, the vehicle was losing motive power. The contact pulled over and turned off the vehicle, but the vehicle failed to move while shifting to drive(D). The contact had the vehicle towed to an independent mechanic. The vehicle was diagnosed, and it was determined that a snap ring had failed and caused the transmission to fail. The vehicle was not repaired. The failure mileage was approximately 75,000. VIN tool confirms parts not available.

Mileage: 75,000

4WD Unavailable Service 4WD. Vehicle has approximately 118,000 miles. Based on several forums this is a known issue by manufacturer.

I am not sure what is failing but I was driving on the highway when all the sudden it lost power and when I pressed the gas to try and get back up to speed it acted like there was no power at all the started to kick in very slowly. This was extremely dangerous and when I got off the highway it did it more again. I believe this would fall under the PTU recall but I've looked, and it's not listed as my vehicle is included in the recall.

The contact owns a 2017 Jeep Cherokee. The contact stated that the park(P), reverse(R), and neutral(N) warning lights were illuminated with the “Service Shifter” message was displayed. The message to depress the brake pedal to shift to neutral(N) was displayed while driving. The vehicle lost motive power while driving at undisclosed speeds or while stopped. The vehicle was taken to an independent mechanic who determined that the power transfer unit (PTU) needed to be replaced. The contact called the local dealer, who confirmed that there were no recalls on the VIN. The vehicle was not diagnosed or repaired. The manufacturer was not contacted. The failure mileage was approximately 171,491.

Mileage: 171,491

I was driving my vehicle and it lost power going down the highway about 65 mph maybe 70. The power shut off on my vehicle and then it came back on but it was very dim and it say that way for till I got out of it and it was very scary my My cruise control keeps shutting off okay I'm having major problems with my transmission it slips a lot I need to know what to do about that.

The contact owns a 2017 Jeep Cherokee. The contact received notification of NHTSA Campaign Number: 25V011000 (POWER TRAIN); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms part not available.

We experienced a loss of motive power while on the interstate in busy high speed traffic [XXX] . We had to attempt to maneuver the constantly slowing vehicle to the shoulder while being passed by tractor trailer drivers who were driving at full speed. Luckily 2 of them in the right lane were paying attention and swerved aggressively to avoid hitting my family and I. This very easily could have resulting in multiple fatalities. It was extremely terrifying to not be in control of the vehicle. This experience sounds exactly like the issues referenced in the recent safety recall 01C, but the FCA website doesn't show my VIN as being affected. They need to expand the VIN list to cover this vehicle and fix it. My family and I are terrified to drive this thing now, not knowing when this event will happen again. Thank you for your help. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

I was driving on the highway and I lost the ability to accelerate after getting a pop noise and was forced to pull over. The car had begun to rev up on its own then I wasn't able to accelerate at all, I could hear the engine moving but the wheels weren't getting power. I had the vehicle towed to a dealership ship and authorized payment on all the necessary inspections to determine if the incident had to due with the ptu recall. The service department said it's most likely the recall but I'm out of luck because they can't officially say it is because then they works have to provide me a rental. They then tricked me into going to the dealership to look at cars that weren't there and tell me I need to call there customer service line, after almost a month of trying to get any information out of them I finally got an email back saying nothing and thanking me for being a loyal customer! The car has been out of commission for almost a month now and it's effecting my ability to do my job and live my life. I'd appreciate a rental until this is resolved but would prefer for them to buy out the pre-incident value of the car so I can move on with my life. The incident is very clearly what is stated in the recall notice for my 2017 Jeep Cherokee.

I originally reported the issue in October 2023. Repairs had recently been completed to the transmission and I have still had ongoing issues. I have seen quite a few reports of the same problem I am having. The problem is while driving, the vehicle seems to drop out of gear without warning. Most recently about 2 weeks ago it happened on a 55mph highway going uphill. I was almost rear-ended while trying to coast to the shoulder to pull off. When this happens the engine stutters and cuts off. I sometimes get the "service transmission" or "service engine soon" or "service shifter" warning after this. It looks like there is a recall for this issue for 2017-2019 model years but i have checked using my VIN and it says there is no active recall for my specific vehicle. I am fairly certain this issue is related to the recall.

I financed a brand new 2017 Jeep Cherokee Trailhawk from a local dealership in July of 2017 that I now own due to a recent payoff in November of 2024. However, for the past 3 years, I’ve been getting a ‘Service Shifter’ message appearing with all P-R-N-D gear shift lights illuminated.

The contact owns a 2017 Jeep Cherokee. The contact stated while driving 15 MPH, the “Service 4-WD” message was displayed. The contact drove the vehicle to a Hyundai dealer for the vehicle to be diagnosed. The dealer was contacted. The vehicle was taken to a dealer where it was diagnosed and determined that the transmission had failed and needed to be replaced. The vehicle was not repaired. The VIN was not included in NHTSA Campaign Number: 20V343000 (POWER TRAIN). The manufacturer was notified of the failure and informed the contact that the vehicle was not included in the recall. The failure mileage was 132,000.

Mileage: 132,000

The contact owns a 2017 Jeep Cherokee. The contact stated while driving 65 MPH, the rear end of the vehicle suddenly seized, causing the vehicle to spin off the road. The contact was able to pull over to the shoulder of the roadway. The vehicle was towed to Modern Day Automotive, where it was diagnosed with PTU failure. The mechanic replaced the part with a refurbished part; however, the failure recurred while driving. The contact was able to pull to the side of the road. The contact stated that upon turning off and restarting the vehicle, the vehicle became drivable. The contact was able to drive to the residence, where the parking brake warning light and an unknown warning light illuminated. The contact stated that upon starting the vehicle and shifting to reverse(R); the vehicle made an abnormally loud popping sound. The dealer was notified of the failure. The vehicle was not repaired. The contact related the failure to NHTSA Campaign Number: 25V011000 (Power Train); however, the VIN was not included. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was approximately 85,000.

Mileage: 85,000

The contact owns a 2017 Jeep Cherokee. The contact stated that while driving at an undisclosed speed, a warning message displayed reading "Service the shifter and 4WD." The vehicle was not taken to the dealer or an independent mechanic. The vehicle was not repaired. The Critical Fault detected warning light was illuminated. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 20V343000 (Power Train), but the VIN was not included. The manufacturer was notified of the failure, a case was opened, and the contact was referred to the NHTSA hotline for assistance. The failure mileage was 86,000.

Mileage: 86,000

Went to go through a busy intersection and power transfer unit failed, almost causing an accident. A second accident almost happened when car started rolling away due to park not working. Car had no warning, it is well maintained and I had 0 indication of a looming failure. This could have been a very bad accident (intersection and when it started rolling away)

While driving less than 5 MPH in a school parking lot, the vehicle went over a speed bump and the "Service 4WD" light came on. This occurred in November of 2024. It was intermittent at first and then stayed on. At times, note some transient loss of power after this occurred while driving on freeway or on city streets. Took to the Jeep dealer to be evaluated. The vehicle was diagnosed with power transfer unit failure. The vehicle was not repaired because of the significant cost and the vehicle was not under recall. Was going to take to a local transmission repair shop and noted the recall instead that just came through on the vehicle. Have not had a recall before and was unsure if reporting this was required or not.

PTU engagement failure while driving. ‘4WD overheated’ message erroneously; PTU will not engage rear wheels. FWD worked. Happened around November 2024, brought into shop, they said I need a complete new PTU.

The contact owns a 2017 Jeep Cherokee. The contact stated while driving 35 MPH, the vehicle started to lose motive power. The contact stated that the power transfer unit warning light was illuminated. The vehicle was taken to the dealer to be diagnosed. The vehicle was diagnosed with power transfer unit failure. The local dealer was contacted; however, the vehicle was not repaired because the vehicle was not under recall. The manufacturer was not made aware of the failure. The failure mileage was approximately 149,000.

Mileage: 149,000

June 16, 2023 We were driving down the interstate with cruise control on and the jeep just shifted out of gear and stopped operating. It was still running, but was not operational. July 13, 2023 We towed it to the dealership in our hometown and were told that it was one month out of recall for the exact same problem. On the bill the dealership listed that the dog clutch failed and we were billed $5,563.95 to replace the PTU unit and told there was nothing Jeep would do for us. 1/15/2025 I took the Jeep back to the same dealership and now it is throwing codes for Transfer Case Motor Current- Performance or INcorrect Operation and Transfer Case Clutch Pressure Sensor-Signal Plausibility Failure. The soonest they can get it in is one month from now for further diag. Our safety was put at risk when the Jeep shifted out of gear and just stopped on the interstate with no other warning. The problem was confirmed by the dealer. I am not aware if anyone inspected the component when it was repaired in August 2023. No, there were no warning lamps, messages, or other symptoms in 2023, but now there is a Service 4WD light on, until i took it to the service department. Then it was off, but came back on the minute the sales manager drove it off the lot.

Service shifter code being thrown, with check engine light. Code is showing the tcm malfunctioning and an impossible driver shift request. Has been happening for over a year and now a check engine light has illuminated. Dealer won’t fix due to it not being a recall

2016-17 have multiple recalls for the PTU defects. I have had the exact same problem with mine. While driving i lost all power to the vehicle after making a turn and I was unable to keep the car from rolling while in park without the aid of the parking brake. Upon inspection and removal of my PTU that I preformed myself I was able to ascertain that the splines of my PTU input shaft were almost completely warn away. I tried to reach out to FCA but they said my car was not one of those effected by the recall. Even while having the exact same problem as listed in said recall

The contact owns a 2017 Jeep Cherokee. The contact stated while driving at approximately 40 MPH, the "4 Wheel Drive Unstable" warning illuminated. The contact was able to continue driving. The contact stated that the failure was recurring and at any speed and the warning was always illuminated. The vehicle was taken to a local dealer, where it was diagnosed and determined that the PTU needed to be replaced. The vehicle was not repaired. The manufacturer was informed of the failure. The contact had researched online and related the failure to NHTSA Campaign Number: 23V302000 (Power Train). The failure mileage was approximately 71,000.

Mileage: 71,000

started receiving 4 wd unstable notification. Took jeep to dealership who advised that my PTU Component was at fault. the cost is $3700 to repair. Only certain VIN numbers are eligible for repair through Jeep. I have read many complaints from other Jeep Cherokee customers that also were not covered by 2017 PTU recall. This jeep only has 71 K miles and 4wd barely used mostly highway driving.

Vehicle had PTU and Transmission replaced in May 2020 for both components failing. Was repaired at dealership under warranty. On [XXX] the car front wheels locked up and would not move. Luckily, this failure occurred during a lower speed turn. At highway speed this incident would have certainly caused an accident with catastrophic results. The car was towed to the dealership and the PTU and Transmission were bad once again. PTU has been received at the dealership but not yet installed. The car is now out of warranty and will cost about $10,000 to fix. There is a Technical Service Bulletin, TSB 21-014-23, that describes the exact issue we have. This TSB applies to cars manufactured between April 14 2014 until October 10 2016. Our car was manufactured in January of 2017. So, the dealer would not honor the TSB and fix the car. Here is a link to moparinsiders that describes the issue. [XXX] There is info in this link that indicates the manufacturing date ranges past October 2016 have experienced the same failure. Here is a small excerpt: Recall Chronology: On March 7th, 2023, the FCA US LLC (“FCA US”) Technical Safety and Regulatory Compliance (“TSRC”) organization opened an investigation into 2016-2017 MY Jeep Cherokee vehicles for potential PTU failures that experience a loss of motive power (“LOMP”) and/or park function. During March 2023, FCA US TSRC conducted an analysis of LOMP and/or loss of park function patterns associated with two-speed PTU replacements. As of April 20th, 2023, FCA US is aware of two customer assistance records, 17 warranty claims, zero field reports, and six other service records potentially related to this issue for all markets with dates of receipt ranging from January 13th, 2017, through August 7th, 2022. Can you please assist in getting the TSB updated to include the additional failures? These mechanical failures can result in fatalities. Thank you! INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The contact owns a 2017 Jeep Cherokee. The contact stated while driving at various speeds, the vehicle failed to properly accelerate and had experienced a sudden loss of power. The vehicle was taken to the local mechanic who diagnosed that the power transfer unit was faulty and needed to be replaced. The vehicle was not repaired. The manufacturer and local dealer were not yet contacted. The contact was informed that the VIN was not included in the NHTSA Campaign Number: 23V302000 (Power Train). The failure mileage was 107,000.

Mileage: 107,000

There is a power transfer unit (PTU) issue affecting certain 2017 Jeep Cherokee vehicles. My 2017 Jeep Cherokee has been diagnosed with a PTU failure, which matches the symptoms of the defect covered under an extended warranty program provided by Jeep, however, my VIN does not apply to this program somehow. There is a “SVC 4WD” alert on my dash that alerted me to the issue. Because the PTU cannot be replaced, due to the part being on back order across the nation, the vehicle’s 4WD will not work. Being in southeast WI, where snowfall can become heavy, puts the lack of 4WD availability a hazard to me and my family.

Due to the limit on text characters I have attached the 17-page document explaining the safety issues.

2017 Jeep Cherokee PTU failure August 5, 2021 new one installed 43,795 miles/ paid by warranty - Second failed PTU Oct 18, 2024 80,000 miles / paid self pay $5,000 Should be immediate recall Car in new condition, always currently serviced Never driven off-road PTU units should not be failing, car has had history of transmission/PTU/ shifter and radio issues and front struts incorrectly installed from factory, warranty refused to repair

The 2017 Jeep Cherokee Latitude we own under the VIN entered is having issues with 4-wheel drive warning lights and shifter warning lights. The issues are connected to the PTU and Park break shifter selection. The same issues recalled under 45A and W47 FCA recalls. I believe the same issues exist with my vehicle though it's not being included in the recall. The recall needs to be expanded, and FCA/Stellantis should be accountable for the problem vehicles.

The contact owns a 2017 Jeep Cherokee. The contact stated while driving at an undisclosed speed, the message “4-WD Service Required” was displayed. In addition, the contact stated that the wheels were not functioning as intended. The contact turned off and restarted the vehicle and the vehicle was independently reset; however, the failure reoccurred. The vehicle was not diagnosed or repaired by an independent mechanic or the dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 129,000.

Mileage: 129,000

Message "service shifter" pops up on the instrument panel, and a series of red alert lights appear next to every gear on the automatic transmission shifter lever. The dealer is unable to fix the problem! They replace the wiring harness, they replace the shifters themselves, they reset the computers ? And the problem always returns!

The contact owns a 2017 Jeep Cherokee. The contact stated while driving 65 MPH, the vehicle lost motive power and became inoperable. The vehicle was diagnosed by the dealer, and it was determined that the transmission needed to be replaced. The vehicle was not repaired. The VIN was not included in NHTSA Campaign Number: 23V302000 (POWER TRAIN). The manufacturer was not notified of the failure. The failure mileage was 120,000.

Mileage: 120,000

Service shifter light came on and gear shift lights are all red. There does not seem to be a mechanical issue but the message does not go away until after a restart. Also, while the message is displayed, you cannot access any other visual features like the speedometer or navigation system.

POSSABLE TRANS. PR0BLEM. NEVER RECIEVED A RECALL NOTICE FOR THIS PROBLEM RECALL 45a bought vehicle new dealer has sense changed hands recently trans. has a skip when shifting a causes a thump

The contact owns a 2017 Jeep Cherokee. The contact stated that after restarting the vehicle, the message "Service Shifter" was displayed. The message was also displayed intermittently while driving. The cause of the failure was not yet determined. The local dealer was notified of the failure, but no assistance was provided. The manufacturer was not contacted. The failure mileage was approximately 40,000.

Mileage: 40,000

PTU unit malfunctioned while driving on freeway and almost caused an accident. Cannot repair due to no parts available. Cannot drive the vehicle.

The contact owns a 2017 Jeep Cherokee. The contact stated while driving 15 MPH and making a turn, the vehicle shutoff inadvertently. The contact stated that the service shifter message was displayed. The contact stated while driving 25 MPH, the vehicle shutoff but was restarted. There were no warning lights illuminated. The contact stated that the failure was due to NHTSA Campaign Number: 23V302000 (Power Train). The vehicle was taken to an independent mechanic, who informed the contact that the failure was due to the gear shifter. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was not contacted. The failure mileage was approximately 137,000.

Mileage: 137,000

We fixed recall W47 21-017-21 on July 2021, PTU is damaged and broke again, but I do not qualify for the Extended warranty because this issue was caught early on and did not present any error codes or affect any drive ability of the vehicle yet. I see there is a recall W48 for those that already had the PTU replaced but still have the issue. Chrysler and Dealership will not honor it since there are no error codes because the issue was found early during an annual state inspection before anything catastrophic could happen.

At random times, the vehicle will come up with "Service Shifter" on the dash, making it so that no other items can be viewed, including speed and such. Simultaneously, all lights on the shifter will come on, and no manual gear changes can be executed. The only way to get this cleared is to turn off the engine and restart. yhis can come up at the time of starting the engine and moving into reverse, or it can come up at random times whern driving at freeway speeds, so there is no reliable pattern on when this will occur. Shops have said that there is no remedy that they are aware of, but this appears to be a common issue amongst this vehicle with other owners. If this continues, I worry that this may cause a long-term incident for my family.

I have been hearing a grinding noise coming from my car for a few months. I was having another service on my car and tire replacement at an independent provider and asked them to diagnosing the noise. After completing their diagnosis they determined I need my PTU replaced. "Diagnoses grinding noise coming from PTU. Needs PTU replaced." There are current PTU recalls on other Jeep Cherokees years 2014-2017. My mechanic reviewed the recall with me and told me to contact Jeep . I went to Jeep dealership with supporting documentation from my mechanic. My 2017 Jeep Cherokee is having the same issue as recall notice for PTU. I am being told by Jeep that due to no open recall issues for my VIN Jeep wont make the necessary repairs under recall. My mechanic advised me to file a formal report as I meet all the criteria for the recall and my Jeep should be added to the recall and covered through Jeep as a recall defect. He also advised me to limit driving my car long distances or at high speeds as the safety concerns are the PTU will eventually break which in turn will seize my axle, which would render my vehicle immobile. If this occurred in heavy or fast traffic the accident that would ensue could be deadly. I have uploaded the necessary documentation for review. I have the up most confidence that Jeep will extend the recall notice to cover my PTU replacement and get me safely back on the road.

The shifter turns all red lights and service shifter appears in the warnings. There was a recall for this on certain vin #s for the same make and model but Chrysler refuses to acknowledge the wider problem effecting others. They advise you to pay out of pocket and I can’t afford that. This is clearly an issue that is wide spread and the danger is unknown what can happen but I don’t feel safe driving my [XXX] in a vehicle with all these warning lights. The issue started apparently 2 years ago but hadn’t been addressed by my wife because she was out of work and not driving it much. We need both our vehicles safe and Chrysler needs to fix the issues that their manufacturers caused. There are so many articles and complaints about this same issue and Chrysler refusing to fix it. Please help us ensure the safety of our family until we can afford another car. Our mechanic was able to replicate the issue and now it’s just constantly on. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The contact owns a 2017 Jeep Cherokee. The contact stated while driving at an undisclosed speed, the 4-WD unavailable warning light illuminated. The vehicle was taken to a dealer, where it was diagnosed and determined that the PTU (Power Transfer Units). The vehicle was not repaired. The contact related the failure to Technical Service Bulletin: 21-017-21. The manufacturer was made aware of the failure and referred the contact to the NHTSA Hotline. The failure mileage was 71,076.

Mileage: 71,076

Service shifter keeps popping out and I know thousands of other people have that issue and they still haven’t issued a recall or anything to fix it

The contact owns a 2017 Jeep Cherokee. The contact stated that while her husband was driving at an undisclosed speed, the contact's husband struck a curb. The contact's husband depressed the brake pedal and attempted to make a turn, but the steering wheel became difficult to turn. The "Service Shifter" message was displayed, and the vehicle made an abnormal sound and stalled while driving. The steering wheel was firm while making the turn. The contact turned off and restarted the vehicle, and the failure was self-corrected. The vehicle was taken to an independent mechanic; however, the failure was unable to be duplicated. The vehicle was not repaired. The manufacturer was made aware of the failure and informed the independent mechanic that the gear shifter needed to be replaced. The failure mileage was approximately 127,000.

Mileage: 127,000

The contact owns a 2017 Jeep Cherokee. The contact stated while driving 45 MPH, the vehicle inadvertently lost motive power. The contact was able to pull to the shoulder of the roadway, where the vehicle was able to be restarted. After restarting the vehicle, the vehicle briefly returned to normal functionality, but the failure reoccurred. The low oil pressure warning light was illuminated. The vehicle was taken to the dealer, who diagnosed a failure with the transmission mount. The vehicle was repaired, but the failure reoccurred. The vehicle was taken to the dealer, but the vehicle was not yet diagnosed. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 120,000. The VIN was not available.

Mileage: 120,000

vehicle jolted while driving, then lost all power to wheels. grinding noise coming from front end. rolled backwards when placed in park.

The vehicle jerks or jumps while driving on the highway. I took the dealership twice to get it fixed and paid out of my pocket but problem is not resolved. Now the issue leads to the power transfer case (PTU) failure. I went to the dealership for diagnosis and they told it will cost me $3900 out of pocket to fixed the vehicle.

I was driving up bridge in morning rush traffic suddenly without warning lost drive cv axel on passegner side broke and had to be towed. I called 911 and the police tried to put car in drive and car would just roll back and it almost went into the unit. when the car suddenly stopped I was just lucky no one ran into me, I was in the middle of the road & could not move the car.

SHIFTER GEAR HARNESS PTU REPLACEMANT. Driving down the road and the shifter light all light up and a message comes on saying service shifter the car has 45000 miles . take to dealer they say need a new shifter gear 535.00 . I google it to find out there is a recall on 2017 Jeep Cherokee but not on my vin ! really? have it fixed 3 months later a message appears on my dash again saying service 4wd . so I take it in and now the put is bad 3600.00 really ? jeep no help because original warranty expired .had a extended warranty also it read 75000 mils or 7 years guess what came first 7 years 2months after it expired this happen .I believe jeep is putting cars on the road they know has these problems also just two ago the shifter g service light came on again this time they said it was a cracked female cap on wire harness . they said as a courtesy they temp fixed no charge this time but if it happens again I would have to replace both shifter and harness 1200.00 cost really of course its going to happen again this car is lemon! they also told me that it was safe to drive while they order the Parts which takes weeks to get ! really safe to drive ? I don't think so as you read hundreds of people have the same problem . jeep has put their customer in unsafe vehicle where is the protection for the consumer? they say my vin is not on recall because of the factory it was produced in . that is crap its the parts that are bad and they are in all jeep Cherokee 2014 -2018!

Just bought a used 2017 jeep cherokee limited with 102,000 miles on it and within days started getting "service shifter" dash warnings. Looked up issues on jeep forms and similar jeep models between 2015-2018 experience this issue apparently.

This is a well known issue, and apparently the manufacturer is not doing anything bout it. You can read many many complaints here: [XXX] My problem began a few weeks ago. The "Service Shifter" message. Disappeared after I turned car off. Now it's back. Of course I'm sure the dealer will be happy to see me and apply a $500 bandaid that won't fix the problem. Obviously a manufacturing defect that will only get addressed when someone is killed. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Bolts fell out of ptu and broke housing. Vehicle right now is available for inspection. Problem confirmed by local Jeep dealer. No prior warning, just started making awful noise and vibration.

Power Transfer Unit failure at 73531 miles. Repaired at the dealership for a cost of $3300. Manufacturer has offered an extended warranty to cover PTU failures on SOME vehicles in my year range for failure of this part, but mine was specifically EXCLUDED by the manufacturer. In spite of their denial that I received a defective PTU, nonetheless mine failed. Service 4WD warning message appeared, and I took it the dealer for repairs which they completed.

The contact owns a 2017 Jeep Cherokee. The contact stated that while driving at an undisclosed speed, the vehicle inadvertently lost motive power. The driver was able to pull to the shoulder of the roadway, where the failure persisted. The check engine warning light was illuminated. The vehicle was towed to an independent mechanic, who diagnosed a failure with the power transfer unit (PTU). The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 20V343000 (Power Train), but the VIN was not included. The manufacturer was not notified of the failure. The failure mileage was 134,000.

Mileage: 134,000

My 2017 Jeep Cherokee was manufactured in September of 2016. There’s no current recall on my VIN, however there is a recall regarding the PTU (power transfer unit) which ended September 23rd 2016, because cars after that date were manufactured with “stronger internal components”. My car only has 62,000 miles and I’m currently having the same issues as this recall describes. I’m getting a “service 4WD drive” alert, a “service shifter” alert, and “AWD unavailable” alert. I’ve taken it to multiple Jeep shops and the same code keeps popping up. C14A7-97. This code has a direct correlation with the power transfer unit causing the car to suddenly changed from 4WD to 2WD. I need to see if this can be replaced as a part of this recall. It’s available for inspection upon request.

The contact owns a 2017 Jeep Cherokee. The contact stated while driving 20-30 MPH, an alarm sounded, and the vehicle lost motive power. There was no warning light illuminated. The contact stated that the failure had been recurring while driving. The contact was able to pull to the side of the road on some occasions. The contact stated that the vehicle would fail to restart while turning the key in the ignition switch and would restart independently when taking her hand off the key. The contact stated that she was able to continue driving; however, the failure reoccurred several times in one day. The vehicle was taken to the dealer, where engine oil was added to the vehicle; however, the failure recurred. The dealer performed a software update under an unknown recall and added oil to the vehicle; however, the failure persisted. The vehicle was not repaired. The manufacturer was notified of the failure and a case was opened. The manufacturer advised the contact that they would contact the dealer and she would be contacted afterward. The failure mileage was approximately 82,000.

Mileage: 82,000

Odometer keeps giving a “service shifter warning” turn vehicle off and back on and it goes away! Came back a few days later! All of the gears were lit up when warning came on dash board!

I was driving and it started shuttering, then I lost forward mobility. Had to have it towed to the dealership. Dealership confirmed that it is the PTU. Now currently sitting at the dealership waiting to be fixed. The contact stated there was a warranty bulletin put out by Mopar regarding the 2016/2017 Jeep Cherokee Trailhawk about the PTU needing to be replaced. The contact owns a 2017 Jeep Cherokee Trailhawk with the 9speed and feels it should be included in the bulletin. The dealership is charging $3690.00 out of pocket expense but the contact can not afford to fix the vehicle.

The service shifter notification goes off and on intermittently. It has recently come on steadily without shutting off. It has been occurring since 74,000 miles.

The power transfer unit, and yes it is available for inspection. I had it inspected by two auto mechanics. The problem appeared back in 2023. The issue I have been having is when turning, backing up or accelerating the back wheels are kicking in, it does not have as much power during acceleration. There is already a recall for this issue but vehicle isn't on this recall list. There is always a margin of error in manufacturing dates due to multiple possible issues it is possible that any car manufactured out side of the recall date could have been missed.

Today while driving, my vehicle’s power steering went out causing me to pull over to the side of the road. My car was running, but I was unable to move it. When I put it in drive, the lights on the shifter would flash, but the car would not change gears. The problem appears to be electrical as the battery is brand new, and the engine was running.

THE PTU IS BAD ON MY 2017 JEEP CHEROKEE ,THERE IS ONLY 48,875 MILES ON THE CAR THERE IS A RECALL ON THIS FOR 2017 JEEP CHEROKEE BUT THEY ARE TELLING ME ITS NOT ON MY VIN ! HOW IS THAT POSSIBLE ? DO THEY NOT BUILD AND PUT THE SAME PARTS IN ALL 2017 JEEPS . THIS RECALL NEEDS TO BE REVISED TO INCLUDE ALL THAT FAIL

Service 4wd light turned on .. car stalled on road and almost could not pull out of the way of traffic . PTU unit ? Replacement… Jeep 2 weeks off of warranty extension… Jeep needs to recall ALL 2017 Cherokee models

THIS VEHICLE HAS INTERMITTENT NO ACCELERATION FROM A STOP GOING INTO TRAFFIC AND WILL FINALLY RESPOND BREAKING THE TIRES LOOSE AND WILL ACCELERATE SO FAST THAT THE VEHICLE IN FRONT OF YOU IS IN DANGER. I am a retired shop owner and tech and this is a very dangerous situation not easily duplicated for diagnostic purposes but in following Jeep Forums hAS DEFINITELY been a problem for many and I am sure there are many of these issues and vehicles still on the road. There should definitely be a recall issued to correct this situation.

The service light was coming on and off. It would reset on startup but would come on after driven for a few miles. I experienced the car kicking into gear when I went from park to drive. The first time I brought it in, they said that they didn't see anything and cleared the codes and I drove it off the lot not even 1/2 mile and the light came back on and as I was leaving the lot, I noted that the car abruptly took off when I put my foot lightly on the gas pedal. When I questioned that there was a recall a few years ago, the dealership said that this car had no recalls related to my problem. A few months after I got the car repaired, there was a recall for the 2017 Cherokee for the PTU but not for my VIN #. This car was manufactured Sept 2016 and is a 2017 Jeep Cherokee High Altitude.

The contact owns a 2017 Jeep Cherokee. The contact stated that the transmission was slipping while driving. The contact stated that while driving at an undisclosed speed, the contact stated that it seemed as if the transmission had slipped into neutral (N) before the vehicle lost motive power. There was no warning light illuminated. The contact was able to pull over to the side of the road. The contact attempted to shift from park(P) to drive (D), but the vehicle failed to respond. The contact shifted into reverse (R) and the vehicle responded. The contact stated that he continually moved the gear shifter until the vehicle responded and shifted into drive (D). The contact then drove to the nearby residence. The contact stated that the failure recurred several times while driving. The local dealer was notified of the failure and informed the contact that the VIN was not included in a recall. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 113,000.

Mileage: 113,000

The contact owns a 2017 Jeep Cherokee. The contact stated that it had snowed, and the transmission mode was shifted to "Snow”. The contact stated while driving approximately 60 MPH, the vehicle was losing forward momentum and there was an abnormal sound coming from underneath the vehicle. The contact depressed the accelerator pedal and the vehicle revved but lost motive power. The contact stated no warning light was illuminated. The contact pulled over and stopped the vehicle and turned off the vehicle. The contact restarted the vehicle and returned to regular drive mode however, the vehicle would not shift into drive (D). The contact had the vehicle towed to the residence. The vehicle was not taken to a local dealer or independent mechanic. The vehicle had not been diagnosed and was not repaired. The manufacturer was not informed of the failure. The failure mileage was approximately 83,000.

Mileage: 83,000

We was running and because was a lot of snow we put the 4X4 and then after we turning that function on the car start making weird sounds and we decided to stop the car. Then when we took the 4X4 out, the car doesn’t move anymore. Just the reverse move but not to the front. Never turn any lights transmission on and nothing. Just the transmission got stock.

The contact owns a 2017 Jeep Cherokee. The contact stated while starting the vehicle, the message "Service 4-Wheel Drive, Unavailable" was displayed. Additionally, the contact stated that while driving at various speeds and depressing the accelerator pedal, there was vibration underneath the vehicle. The vehicle was taken to the dealer, where it was diagnosed that the power transfer unit (PTU) had failed. The vehicle was not repaired. The contact related the failure to NHTSA Campaign Numbers: 23V302000 (Power Train) and 20V343000 (Power Train); however, the VIN was not included. The manufacturer was not notified of the failure. The failure mileage was approximately 122,000.

Mileage: 122,000

The contact owns a 2017 Jeep Cherokee. The contact stated that while driving at various speeds, the vehicle shut off without warning. The vehicle was taken to a dealer and the contact was informed that the vehicle was consuming an excessive amount of engine oil and the engine was replaced. The contact stated that several years later while driving 35 MPH, the vehicle shut off without warning. The contact stated that the failure occurred for a second time soon after restarting the vehicle. The contact drove back to the dealer and the vehicle remained at the dealer for approximately 2 months. Once the vehicle was returned to the contact, the vehicle shut off again; the vehicle was towed back to the dealer. The dealer replaced the power software module and returned that vehicle back to the contact. Soon after retrieving the vehicle, the instrument panel went blank, and the vehicle shut off again without warning. The vehicle was taken to an independent mechanic and then back to the dealer; however, neither the independent mechanic nor the dealer could determine the cause of the failure. The manufacturer was notified of the failure and a complaint was filed. The vehicle was not repaired. The failure mileage was approximately 26,000.

Mileage: 26,000

The contact owns a 2017 Jeep Cherokee. The contact stated that while her husband was driving at an undisclosed speed, the vehicle locked up. While attempting to accelerate, the vehicle failed to exceed 25 MPH. The contact pulled over and restarted the vehicle, but the vehicle failed to move forward or operate in reverse. The check engine light was flashing. The vehicle was towed to her residence. The vehicle was towed to the local dealer however, the mechanic was unable to determine the cause of the failure. The vehicle was towed to a transmission specialist and the contact was informed that the failure was due to the differential and TCM module and referred her to a dealer. The manufacturer was contacted and referred her to the dealer. The contact stated that the failure was related to NHTSA Campaign Number: 23V302000 (Power Train). The failure mileage was 68,177.

Mileage: 68,177

The contact owns a 2017 Jeep Cherokee. The contact stated that upon starting the vehicle, the service shifter warning message had appeared on the instrument panel and the light on the gear shifter appeared in red. The vehicle was taken to a dealer where the contact was given an estimate for a diagnostic test. The manufacturer was not notified of the failure. The vehicle was not repaired. The failure mileage was approximately 25,000.

Mileage: 25,000

The contact owns a 2017 Jeep Cherokee. The contact stated that while driving at an undisclosed speed, the vehicle stalled. The contact shut off and restarted the vehicle and the check engine warning light illuminated. The vehicle was taken to an independent mechanic, who diagnosed that the power transfer unit (PTU) needed to be replaced. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 130,000.

Mileage: 130,000

I started the vehicle and a warning came up on the dash stating that I need to service my shifter. All lights on the shifter column are red, and remain red when shifting gears. After shutting off and restarting, the warning and red lights disappear. Recurs randomly.

This vehicle has under 90k miles on it. This vehicle has also been maintained by dealerships or certified shops. We are the only owners of the vehicle. We had a “service 4wd” light come on. When we brought it to a dealership for diagnostics it was found that the PTU is failing. Cost for repair from the dealership is 3900. When googling this issue, I found that there were many keeps with the same make and model that were recalled for this exact thing. Please help.

The contact owns a 2017 Jeep Cherokee. The contact stated that after starting the vehicle, the check engine warning light illuminated. The vehicle was taken to the dealer, who diagnosed a failure with the PTU. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 23V302000 (Power Train), but the VIN was not included. The manufacturer was not notified of the failure. The failure mileage was 71,000.

Mileage: 71,000

Service shifter light is turning on the car at 20-60 mph and more. Car warning continues to appear over multiple periods of times and not able to see speed and determine if car is driving properly!

While driving the service shifter warning has come on. The car will drive like it is not in the correct gear, and all the gear shift lights come on. It does not want to accelerate. If the warning comes on when starting up, the Jeep will not allow me to shift from park. It has to be shut off and restarted after waiting a few minutes. The auto stop-start no longer works. (It’s the feature that helps to cut emissions that usually engages when at a signal light.). While researching, I found out that Mopar has recalled some Cherokee models, but not mine.

In the middle of turning into a busy intersection, service shifter light came on and car is shutting off without warning. Shifter lights flash and car dashboard states to put car into gear in order to drive. Took several minutes for car to restart in order to get out of the busy intersection. Huge safety issue could cause a collision while driving for car to shut off without warning. Numerous reports of this on the NHTSA, forums and discussions with no resolution from the manufacturer.

UNKNOWN Vehicle does not shift into gears correctly and can sometimes have unwanted acceleration or has loss of power at inopportune times.

Transmission shifting erratically/service shifter warning displays. Vehicle will lose power at inopportune times due to failure to shift, which could cause a collision, or an accident if on a busy road. Also vehicle will have unwanted acceleration when attempting to come to a stop. This can be dangerous as it may push the vehicle into an intersection after you have attempted to stop. There are various complaints of this issue on various websites and media forums yet no mention of the manufacturer making any attempts to resolve. I have also found the service shifter issue to disable the engine and not allow the vehicle to start which can leave someone stranded.

In the first incident, the engine stalled. Next incident, warning lights on the dash appeared (engine light, traction light, and throttle control) and when pressing on the gas peddle, the car would not respond (would not increase speed). I had to put on flashers to a warn car behind me. Very scary. Bringing in for service ASAP.

Driving in normal conditions, had the vehicle loose power to all 4 wheels when on the road. After taking it into a shop mechanic stated that the power transfer unit was the cause of the problem. This created an extremely unsafe situation leaving me unable to move the vehicle and not being able to control it in either direction

Service shifter light comes on and off randomly while driving. Won't allow my vehicle to restart after shutting off without getting a jump to start it. Had the shifter replaced on 3/31/22 at 64,000 miles and now again it's happening at 89,000 miles on 9/29/2023.

The contact owns a 2017 Jeep Cherokee. The contact stated while driving at an undisclosed speed, the Service 4-Wheel Drive message was displayed. The vehicle was taken to an independent mechanic, who diagnosed that the PTU needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and advised the contact to take the vehicle to the dealer to be diagnosed. The failure mileage was approximately 67,000.

Mileage: 67,000

Several months ago, my dashboard displayed a service four-wheel-drive message. I took it to a mechanic. They diagnosed to have the code C14A7-97 CPU motor component system operation obscured or blocked. Further research was conducted and there are several bulletins out for this year and model regarding differential input splines wearing out due to a manufacturer issue creating a major safe issues. In addition on several occasions the warning light for my parking brake has come on, according to an article I read this is a symptom and safety issue related to the transfer case flaw. I speculate a parking brake failure could potentially cause a roll away. There is no recall for my specific VIN for this issue although it’s evident that this is one of the Jeep Cherokee’s that was effected. I fear that if this causes my vehicle to lose power while driving could lead to a serious accident.

September 6, 2023 my 2017 Jeep cherokee started making noises while driving and the service 4wd light came on. I called Quirk Jeep service and I was told to not drive it and have it towed to the shop. The problem was diagnosed as a PTU failure. I was not off road but on a local paved road when it failed. As of today 9/13/23 I was told there were no PTUs available anywhere and my car was not covered by recall W47 (20V343 NHTSA).

The contact owns a 2017 Jeep Cherokee. The contact stated while driving 50 MPH, the vehicle stalled and lost motive power. The contact stated that the vehicle then started to reverse independently. The contact stated that the transmission also failed to shift properly. No warning light was illuminated. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 120,000.

Mileage: 120,000

The contact owns a 2017 Jeep Cherokee. The contact stated that while stopped, the vehicle was shifted into reverse; however, the vehicle failed to respond as needed. The service shifter warning light was illuminated. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure. The failure mileage was approximately 40,000.

Mileage: 40,000

Shifter Service message appears on dash while operating vehichle. All lights for transmission position are lit up at the same time. This occurred during "normal" operation of vehicle.

Service shifter message was displayed along with one chime.

I did have an incident in July of 2022, my car would not get out of park. I was in a drive through and put my car in park. When I went to put my car in drive. The vehicle completely shut off and began to roll backwards. The next set of issues, I first noticed the issues in the beginning of 2023. The service 4wd light is on and the parking brake will not engage. The 4wd itself works just fine, each terrain mode will engage. So Ilderton Dodge Chrysler Jeep Ram (High Point, NC), looked at my vehicle and said the PTU was bad and needs to be replaced. This passed weekend, I was driving entering a highway via acceleration lane and my car had trouble switching speed limits. Which leads me to believe the necessary power was not able to perform. This is detrimental to the safety of myself and others. Should my car's brakes fail or car lose power; it could seriously injure myself, innocent people in the vicinity of my car, or mechanics working on my car, etc. I work at a Pediatric office and would hate for the brakes to fail at work. Chrysler has already recalled 96,000 Jeep Cherokees for the exact same issue. Due to this, the PTU is back ordered and cannot be located anywhere in the US.

transmission slips to the point it jerks my car when it down shifts and going down a hill it will rev up over 3 rpm

I brought car in for oil change and was told the R front axle was leaking. Brought it to dealer for repair and told Both that both front and rear axles needed to be replaced along with PTU. Was informed that the that was ordered was cancelled b/c 800 people across the country were looking for the same part. There were no safety warnings. I was told very unsafe to drive b/c front axle came out of PTU.

Service shifter message has been appearing and at times, all lights on PRND lighting up. The vehicle transmission may still engage or may not. Recent occurrence on 07/13/2013, vehicle took 20 minutes before transmission engaged. Fortunately, I was parked at work, going home. If this occurred on the road, has potential of wreck happening. Jeep dealership leaning towards voltage error, cleaned battery terminals, test drove, could not replicate error. Did not drive until 07/17/2023, service shifter message came back without all PRND lights coming on.

SHIFTER SERVICE light appears chronically while driving and locks the digital speedometer, all lights on console go red until car is parked and restarted. No one can tell me what this means, or how to fix it ... not even the dealer. Totally scary as I travel alone a great deal of the time, and today is just the latest occurrence of this over the last 18 months.

"Service Shifter" light came on, and all my shifter's lights are red. Looking across the internet, this is a widespread issue. Thankfully this didn't cause an accident, but it sounds like some users report not being able to shift into park. Will be taking to the dealership soon (its too late in the day to drop it off now).

al accionar el boton de la 4wd low en la pantalla Servicio no disponible y requiere mantenimiento, iva por carretera y llegue a un taller y se escaneo para ver el problema, el escaner arrojo muchos codigos entre ellos que no havia comunicacion con varios modulos y problemas con el freno de parqueo, llame a la agencia para ver si havia un recall de esta unidad y solo tenian registrado 2 llamados a revicion ya echos segun esto. en su pagina reportan para este modelo 5 llamados. la unidad la acabo de comprar, ademas encontre un modulo electronico al parecer fue por cambio. pero ignoro si fue por garantia o llamado de algun servicio,

The contact owns a 2017 Jeep Cherokee. The contact stated while driving 65 MPH and releasing the accelerator pedal, the vehicle made abnormal banging sounds and lunged forward. There was no warning light illuminated. The contact was able to continue driving. The vehicle was taken to the dealer, where the TCM software update was completed under a recall; however, the failure recurred. The vehicle was taken to a second dealer, Huntington - RAM (5080 E Jericho Turnpike, Commack, NY 11725), where the TCM software update was completed; however, the failure persisted. Additionally, the contact stated that the RPMs revved up to 5,000 while in Adaptive Cruise Control mode. The contact shifted into gear, and the vehicle responded as needed. The dealer was contacted and informed the contact that he would need to leave the vehicle for additional diagnostic tests. The vehicle was not repaired. The manufacturer was notified of the failure and informed the contact that the TCM software update was the adequate fix. The failure mileage was approximately 88,000.

Mileage: 88,000

Service shifter light illuminates several times per month but disappears when engine is off. Battery randomly drains all power and needs to be jump started when temperature outside is warmer than 76 degrees

MY POWER TRANSFER CASE IS BAD, 4 WHEEL DR LIGHT IS ON AND MECHANTIC SAID TRANSFER CASE IS BAD AND MUST BE REPLACED AND THEY DIDNT INCLUDE MINE FOR RECALL FOR SOME REASON IT IS THE SAME PROBLEM AS OTHERS AND REPLACEMENTS ARE NOT AVAILABLE, SAY THEY ARE ON BACK ORDER? HELP PLEASE

Service shifter keeps going on but no dealer ship know what the problem is and I have been stuck because of it.

The contact owns a 2017 Jeep Cherokee. The contact stated that when he stopped the vehicle and shifted into park(P), the gear was not recognized. Additionally, the “Service 4WD” warning light was illuminated. The vehicle was taken to a local dealer, where it was diagnosed that the Power Transfer Unit (PTU) needed to be replaced. The VIN was not included in NHTSA Campaign Number: 20V343000 (Power Train). The vehicle was not repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 68,000.

Mileage: 68,000

Upon starting the vehicle, the service shifter message came on the dashboard screen and all the lights on the shifter illuminated red. If I drive with it on, it stays on. When I turn off the Jeep and turn it back on, the message and lights go off. However, this message has appeared about once a month for the last few months. It is unknown if my safety has been at risk. I've called two different dealers and got widely different answers about what the problem could be, as well as very different cost estimates to fix it. But, no one really knows what the fix is. I've investigated this problem online and have found 100s if not 1000s of complaints about the same problem with no clear solution. Why is there no recall for this yet. It's been going on for years.

The contact's daughter owns a 2017 Jeep Cherokee. The contact stated that on various occasions while his daughter was driving at various speeds, the "shift to park(P) or neutral(N), Press Brake" message was displayed, and the battery warning light was illuminated. Additionally, the vehicle started losing motive power shortly afterwards. The vehicle was able to restart, but the failure persisted. The vehicle was then towed to an independent mechanic however, the failure could not be duplicated. The vehicle was not repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 86,000.

Mileage: 86,000

The contact owns a 2017 Jeep Cherokee. The contact stated that while driving at an undisclosed speed and making a left turn, there was an abnormal grinding sound coming from the front of the vehicle. The vehicle lost motive power and stalled. The contact stated that the gear shifter failed to move as needed. The vehicle was taken to an independent mechanic and the contact was informed about NHTSA Campaign Number: 20V343000 (Power Train) however, the VIN was not included. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The contact mentioned that the rear differential was previously repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 61,000.

Mileage: 61,000

The vehicle at close to the end of the powertrain warranty of 5 year 60,000 miles had the transmission go out. The actual mileage was 55,733. There were no actual dashlights lights prior to the incident. Basically the vehicle would actually go into reverse. The vehicle was then taken to a repair shop for an expensive replacement. The transmission shifter was also needing replacement. Two wheel sensors also were a problem and were in need of repair.

Ever since my transmission repair in October 6, 2022 I have had many lights on my dash and I continued to take it back to the dealer and they couldn't explain why they continued to be on. They were totally confused. The service 4wd light remained on and It was taken into another Jeep Dealer for review and it turns out the PTU assembly and actuator are in need of replacement and it is at a cost of $3500. The transmission and gear shift assembly were just replaced at a cost of $9,000 in October of 2022. Jeep has had many issues with the transmission and PTU assembly. Jeep stated they only have six dealers across the US with these and they can't get them as they are behind on the manufacturing because of all the problems. This should either be covered under the powertrain warranty or a recall process. This has been well documented of the problems.

The contact owns a 2017 Jeep Cherokee. The contact stated that while driving, the vehicle was drifting. While driving approximately 20 MPH, the vehicle jumped. The service shifter warning light was illuminated and was flashing on and off. The vehicle was taken to an independent mechanic who was unable to determine the cause of the failure. The vehicle was taken to the local dealer where it was diagnosed that the thermostat, service shifter and assembly needed to be replaced. The vehicle was not repaired. The manufacturer was not contacted. The approximate failure mileage was 76,000.

Mileage: 76,000

The contact owns a 2017 Jeep Cherokee. The contact stated that while approaching a stop sign, the contact heard an abnormally loud sound coming from the front of the vehicle. The contact noticed that the vehicle was rolling backwards even while in park and turned off. The contact stated that an unknown software update was performed; however, the failure recurred. There was no warning light prior to the failure. The vehicle was towed to an independent mechanic to be diagnosed. The contact was informed of failure with the differential and spline. The contact referenced NHTSA Campaign Number: 20V343000 (Power Train) however, the VIN was not included. The manufacturer was not notified of the failure. The failure mileage was approximately 90,200.

Mileage: 90,200

The contact owns a 2017 Jeep Cherokee. The contact stated that while operating the vehicle, the transmission warning light illuminated. The vehicle was towed to the local dealer who replaced the transmission shifter. Later while driving, there was smoke coming from under the hood. The vehicle was taken back to the dealer who diagnosed that the engine was faulty and needed to be replaced. The manufacturer was notified of the failure, but no assistance was offered. The failure mileage was 97,000.

Mileage: 97,000

The service shifter light keeps coming on. It will also misfire when the start-stop system is used. Sometimes when it misfires it will cause the valves to be out of sink and then the engine runs very rough until it is fixed.

The automatic transmission shifter transmits a warning to the instrument panel display with the words SERVICE SHIFTER. All of the red shifter console lights light up at once. The vehicle will not engage the PARK safety brake at times after parking the vehicle when the warning is illuminated. While operating the vehicle no other instrument readings are available (speed, mileage, etc). The vehicle has not yet been inspected by a dealer or mechanic and is a continuing problem. This issue first appeared one month ago and there was no other indication of a problem prior to the first occurrence.

W84 Powertrain Software- July 30 2022 Jerry Seiner Casa Grande Dealership technicians inspected and reprogram the PCM and TCM software and closed the recall but 2 months later all the lights on my dashboard came on check engine light service shifter park brake etc. I went back to the dealership and the advisor told me to go to the dealership where I bought it from. I ended up going to Larry Miller Chrysler Jeep Avondale in Arizona. The vehicle was braking on its own while driving high speeds on the highway and while driving I almost crashed. My vehicle was in and out of the dealership many times and the technicians didnt seem to know what was wrong with the vehicle. Almost 6 months after the initial problem it seems its fixed. 01/13/2023 was the last time I had to return because the dashboard lights were turning on after driving the vehicle an estimate of 100 miles.

Service shifter light comes on and all lights light up on shifter. This is a issue that I brought up about 2-3 years ago when I purchased the vehicle. Took it to dealership they replaced a cable and another part I believe. The issue is now happening again. My cruise control on the vehicle also does not always decelerate when it should and will speed up over the amount its set for.

When driving my jeep the dashboard will randomly give me a warning to service my shifter and all of the lights on shifter will go red. I have to turn my jeep off and back on for the lights to go back to normal. I have had to replace the power transfer unit due to the 4 wheel drive not working anymore. I took my car into the dealership to the PCM W84 Recall and two weeks later my transmission fluid exploded and the engine was smoking. Had to replace the heat ignition coil and the inlet hose. Paid $2,000 to repair and a week later my check engine light came on and now my car is overheating. Took it to the dealer and they added coolant and said it was an air bubble in the coolant. A couple of days later the issue happened again, took it in two more times and they filled the coolant, but now saying that the cylinder head gasket needs to be replaced which is another $1,700.

The vehicle began making a crunching/grinding sound, and lost some traction/control. It then only would go very slowly even though I was pressing the accelerator, and then the RPM meter was revving up and down even after I took my foot completely off the pedal. After turning it off on the side of the road for about 15 minutes, we were able to drive it home with no further issues. The following week when I went to have it inspected (the first time I drove it since), it made it less than 10 miles before it did the same thing and was unable to be moved this time. We towed it in to have it inspected at a jeep dealership and they confirmed it is a PTU/Transmission issue. I have a video of the second incident if needed.

Power transfer unit went out on it's own while driving car normally. Car was kept in excellent condition with no prior issues. Dealership would not help cover and quoted at $4500 for repair. Extended warranty (https://prestige-warranty.com/) will not cover the cost as they label the PTU as "different" than a normal transfer case that they would cover. So I purchased a Trailhawk rated Jeep Cherokee that has a specially designed PTU to go off-roading that very commonly breaks and goes out, rendering the Trailhawk as a broken RWD SUV. A recall campaign (W48) was issued, but only updated software in 2014-2017 Jeep vehicles to prevent the vehicle from rolling in park AFTER the PTU part is broken. There were NO efforts made to recall and replace the PTU part itself which inevitably breaks in every 2014-2017 Trailhawk vehicle. This is not acceptable.

This past Sunday night, 11/13/22, I experienced a 9-speed transmission failure in my vehicle. The car immediately lost the ability to propel itself, and I was forced to veer onto the shoulder, to narrowly avoid being rear-ended. My car only has 89,440 miles on it. It is currently at a reputable transmission shop, where a diagnosis determined that the transmission experienced a mechanical failure, and would need to be replaced. I was also informed that parts to complete a replacement, are "on national backorder, with no ETA". This leads me to believe that there are a large number of failures, or Chrysler doesn't want to produce new faulty parts, to replace original faulty parts. Additional research unearthed overwhelming evidence of this being an ongoing issue with Chrysler’s 9-speed transmissions, throughout their product line. The car has not been taken to a Chrysler dealership as of yet, as additional towing charges would be incurred. Symptoms of a problem only appeared days prior to the failure, in the form of a few "hard shifts". From that time until the failure was less than 200 miles. The only warning light that appeared was after the transmission failed. I believe Chrysler is knowingly selling a defective product, with no real solution, and should be responsible for all costs associated with replacement, service, and alternate transportation (towing, parts, labor, rental fees, etc.). Chrysler's 9-speed transmissions should all be recalled, to prevent people from being seriously injured or killed.

While driving the vehicle suddenly and unexpectedly stops running without any warning. Engine stops. Car just coasts. PRNDL indicator (D for drive) on instrument cluster flashes instead of a constant D. Then some sort of messages comes up similar to "shift to neutral to start engine". Car will not restart. Car coasts to stop without power and no power steering. Then I need to turn ignition off. I will then cycle locks (locked then unlocked). Then turn on ignition. From here the car attempts to start but it is not an immediate start up like normal. The gauge needles (speedometer and tachometer) both go all the way to the right while the car attempts to restart but this startup takes about 10+ seconds of attempted cranking to finally restart. This is a long clicking sound before restart. This has happened 3-4 times now in the 30 days. Most recently on a main road where I had to coast without power and power steering to the shoulder. I have not yet been to the dealer. Car is out of warranty.

Getting "Service Shifter" warning light and Jeep doesn't have a resolution for this. I have not been stranded yet or paid for service, but based on what I'm finding, sounds like both are a strong possibility and resolution appears to extremely unlikely!

I see that the 2014-2016 Jeep Cherokees, were recalled for a SERVICE SHIFTER, my 2017 is now showing the same warning. I seems to me that JEEP has never fixed the problem, and the 2017 should also have the same recall. I have to pay $167.00 for a diagnostic and then what ever the cost of the repair - I am very confused why my jeep does not fall under the recall as it is obvious to me that the issue with the electronic shifter was never fixed!

The contact owns a 2017 Jeep Cherokee. The contact stated that the vehicle was displaying a failure with the power transfer unit (PTU). The contact stated that the PTU needed to be replaced and the Service Shifter needed to be repaired. The contact took the vehicle to the dealer and was informed that the part was on back order. The service shifter had been repaired through a software update under recall. The contact stated that the service shifter failure recurred. The vehicle was not repaired. The manufacturer was made aware of the failure. The approximate failure mileage was 112,000.

Mileage: 112,000

The PTU failed on my 2017 Jeep Cherokee Limited. The SVC 4WD warning light came on my vehicle and the 4x4 system is not working. I took the vehicle to my local Jeep dealership. The Jeep dealership performed a diagnostic and inspection of the vehicle and determined that the vehicle has a bad PTU and needs to be replaced. The dealership gave me a quote of $2,800 to replace the bad PTU. The dealership informed me that it wasn’t covered under warranty and there is no recall on my vehicle. I did not get the PTU replaced. When I did a Google search I found there is an extremely large number of Jeep Cherokee owners with bad PTUs without a recall. Apparently Jeep did recall some 2014 - 2017 Cherokees, but the recall is VIN specific. There is clearly an issue with the Jeep Cherokee PTUs. This is unacceptable!

Gear shifter errors and brings up "Service Shifter." Vehicle has to be completely shut off to clear error. Whewn the notificaion appears vehicle chages gears roughly and doesnt initiate park. Error has happend on highways, city street, or whenever the vehicle is placed into drive. It had only happend a couple times until receintly where its becomming more frequent, every other day as of now.. Dealer was unable to replicate the error, its to sporadic, and a OBDII reader shows nothing. I have pictures from a couple of the most recent times

Service shifter warning continuous for 12 months. Recalled on the 2017 Grand Cherokee but this is am issue with the Cherokee latitude. This is a very serious safety issue & needs recalled for more vehicles!

We first noticed the "svc fwd'' warning light. Intermittently at first and going off after driving a mile or so. We were first told it was probably a wiring problem, possibly a worn and exposed connector or a bad fuse but neither was found. Only after the ''svc fwd'' light started to remain on, did we have a diagnostic run and then were told the PTU had gone out and that this is a known common problem with Jeep Cherokee's 2014 - 2017.In fact, so bad a problem, it warranted a recall. Thousands of jeeps are having this problem but the recall is VIN specific. Ours is a 2017 and is NOT on the recall although it is now dangerous to drive. We are essentially paying for a vehicle we cannot drive and have been waiting over 5 weeks now for a replacement PTU. Even so, some of the replacement PTU's are ,themselves being recalled for being faulty. Our warranty has run out. The mileage is now just over 60,000 and now we feel we are being pushed to cover the cost even though this is a known faulty part.

Power Transfer Unit falls off because of acknowledged manufactured defect: 1.While it seems extremely unlikely for all bolts of the power transfer unit to eject and/or shear, it is worth noting that increased stress & strain upon an un-torqued bolt could lead to such a condition. Review of the Jeep Cherokee Forum resulted in discovery of identical incidents associated with the Jeep Cherokee Trailhawk, specifically in the affected model range of Safety Recall W47. 3.Safety Recall W47 States: “The PTU on about 67,240 of the above vehicles may have been built to allow relative movement between the differential input splines and the transmission output shaft. This condition may result in the teeth of the input splines wearing off, which may eventually cause a loss of engagement between the transmission and the differential inside the PTU. If this occurs, torque cannot be transferred between the front wheels and the transmission, which will result in a loss of motive power while the vehicle is in motion and a loss of the PARK function while stationary. A loss of motive power or PARK function can cause a vehicle crash without prior warning and/or injury to others outside the vehicle. 4.The repair completed via Safety Recall W47 was: “Reprogram the affected vehicles with software for the Drive Train Control Module (DTCM) and the Electric Park Brake (EPB) that will maintain vehicle propulsion by engaging rear wheel drive function and prevent rolling in the PARK selection by activating the electric park brake if a failed input spline occurs” 5.Safety Recall W47 did not correct the root cause of the problem, which was a manufactured defect creating relative movement between the differential input splines and the transmission output shaft. Improper tolerance of high velocity rotational components results in high vibrations that propagate through ancillary equipment. Damage and ware caused by high vibrations is a scientifically plausible explanation for sheared bolts.

The contact owns a 2017 Jeep Cherokee. The contact stated while driving 55 MPH, the vehicle started jerking with the service shifter message displayed. The contact stated that the gear shifter indicator lights were flashing. The contact took the vehicle to the dealer who repaired the bezel kit shifter and the jumper wiring harness. The failure reoccurred. The contact stated the failure was related to NHTSA Campaign Number: 20V343000 (Power Train) however, the VIN was not included. The manufacturer was not made aware of the failure. The approximate failure mileage was 40,685.

Mileage: 40,685

UNKNOWN. When driving my Jeep there will be times where I go to accelerate and my transmission will jump. Also while I’m driving all of my gears on my shifter will turn red and a message will pop up saying service shifter. It’s been happening for a few years but the last time it happened was today 7/22/2022.

The contact owns a 2017 Jeep Cherokee. The contact stated while driving approximately 25 MPH, the vehicle lost motive power and stalled. The service parking brake, service transmission, and check engine warning lights were illuminated. The police arrived on the scene to guide the traffic around the stopped vehicle. The vehicle was towed to an independent mechanic; however, the vehicle was not diagnosed. The vehicle was then towed to a dealer and diagnosed with a power transfer unit failure. The vehicle was not repaired. The VIN was not included in NHTSA Campaign Number: 20V343000 (Power Train). The manufacturer was notified of the failure. The failure mileage was 81,000.

Mileage: 81,000

The contact owns a 2017 Jeep Cherokee. The contact stated that while operating the vehicle, the “Service 4WD” message was displayed. The vehicle was taken to the dealer and the contact was informed that the failure was caused by a faulty Power Transfer Unit (PTU). The vehicle was not yet repaired. The manufacturer was notified of the failure but no assistance was offered. The contact was informed that the VIN was not included in NHTSA Campaign Number: 20V343000 (Power Train). The contact stated that the vehicle had experienced the failure listed in the recall. The failure mileage was 96,252.

Mileage: 96,252

On our 2017 Jeep Cherokee all the red lights illuminate on the shifter console making it impossibe to know what gear you are in. The warning 'Service Shifter' appears on the dash/instrument panel. Mechanics have told us that this has become a common issue with this model and other Jeeps and can lead to a shut down of the vehicle and/or further issues with the drivetrain or electronics. It would appear from all the related issues being voiced on the internet and in Jeep forums that it involves defective parts installed at the time of manufacture. We were required to pay $500.00 to replace associated parts by the dealership as our warrranty had just expired. Given the extent of this issue, a recall should be demanded of the company and reimbursment for the cost of repairs.

Air bag light came on at 36,500 miles Went off and on several times then stayed on reported to chrysler but out of warranty 66,000 miles 4wheel drive light come on gear shift light come on and off several times took to dealer service department they said PTU UNIT needs replacement 3,000 dollars Called chrysler no help out of warranty

Vehicle keeps having warning light for service shifter violently shift at time and anyone with this model is having the exact same problem

My issue is with the PTU on my 2017 Jeep Cherokee. I had barely over 60,000 miles (around 62,000 when this issue happened) and the "SVC 4WD" light was illuminated on my dash board. After doing some research, I saw that many Cherokees, within my same year era, were recalled for this same issue. The issue being that the vehicle could lose all power while being driven and also a failure to engage while the vehicle is placed into park, could mean my vehicle rolling out of park and hitting someone or crashing. This issue is a very known issue with the years 14-17, yet my 2017 doesn't fall under the recall. This is a huge liability and the dealership I went to, did not offer any type of "good will" repair on a situation that I feel really calls for it, especially being only 2,000 over my powertrain warranty. I'm reporting this issue because if other 2017 Jeep Cherokee had this issue prematurely, what separates my vehicle from that, why is my safety placed into jeopardy? I wish Jeep would do the right thing and make sure that the vehicles exhibiting the same issues of the recalled VINS would also get that recall repair, because it's literally the same issue...and it's a part that is faulty and breaking down prematurely. This is my first Jeep I've purchased brand new, I've had two others in my driving career. I thought that by purchasing new, that my vehicle could be backed by Jeep if any known issues occurred and I'd love someone to explain why my 2017 Jeep doesn't fit the criteria to have a dangerous, prematurely faulty part, replaced..when others in the same situation have had it done. Thank you, [XXX] INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).

Hello, My vehicle is at 77,000 miles and has been intermittently flashing the Service AWD light on the dash. The dealer ran diagnostics and said it needs a new PTU at the cost of about $3000. I see there are open recalls on other 2017 Jeep Cherokees, but not my specific VIN. I have never had a PTU go bad on our prior Jeeps, even ones that were more than twice this mileage. This seems like a part defect...everything else on the vehicle is still in good condition. Please let me know if there is an open investigation on this vehicle type.

When I started my 2017 Jeep Cherokee Limited this morning, a "service shifter" message appeared on my instrument panel. All the lights that indicate park, reverse, neutral, and drive were illuminated red - all at one time. I turned the car off and restarted it. The message was no longer indicated. However, I scheduled the car for service with my dealer. I wanted to add my voice to the others that have experienced this same issue. The car is not currently under a recall for this issue. But it seems to be a prevalent one for this year and model Jeep.

My 2017 Jeep Cherokee started flashing the light service 4Wd the vehicles has always been maintained and this just started about 6 monrhs ago this jeep has had recalls in the past. But now as of today these warnings began after getting back into my jeep. TO COMPLETE NEUTRAL SHIFT PUT TRANS IN NEUTRAL. THAN 4WD NEUTRAL WARNING VEHICLE MAY MOVE EVEN IN PARK and I feel this is putting my life and others in danger

The contact owns a 2017 Jeep Cherokee. The contact stated that while driving approximately 65 MPH, he noticed that the temperature gauge was increasing and then it decreased. An engine heater warning was displayed as the engine warning light illuminated. The contact stated that the brake pedal was depressed but the vehicle failed to stop as all motive power was lost. The vehicle rolled to a stop crashing into debris on the side of the roadway. The contact stated that there was no body damage to the vehicle. The contact stated that AAA was contacted and stated that they would contact the police however, the police did not show up. The vehicle was towed by AAA to the contact's residence. The contact stated that the AAA driver informed him of a recall that was related to the failure and the vehicle's PTU. The contact stated that the dealer was contacted to verify if the vehicle was included in a recall. The dealer informed the contact that the VIN was not included in a recall. The failure has not been diagnosed or repaired. The contact was relating the failure to NHTSA Campaign Number: 20V343000 (Power Train). The manufacturer was not notified of the failure. The approximate failure mileage was 75,000.

Mileage: 75,000

The contact owns a 2017 Jeep Cherokee. The contact stated while driving at various speeds, the transmission would stall and rev loudly upon the depression of the accelerator pedal without warning. The contact had taken the vehicle to a dealer where a software update was performed on the vehicle; however, upon returning home from the dealer, the failure returned without warning. After multiple start-ups, the contact was able to drive the vehicle home. The manufacturer was notified of the failure and a case was filed. The vehicle had yet to be repaired. The failure mileage was approximately 55,000.

Mileage: 55,000

Car needs a whole new PTU Input Spline system. It has worn down. Is a known issue in other sales models.

I bought a 2017 Jeep Cherokee latitude two weeks ago by the time I drove it home the service shifter light came on. I bought this car and it was certified free of defects this has happened a half a dozen times now I called the dealer and told them about it and I saw what the fix was online. The fixe is to put in a new shifter bezel and a new wiring harness. The dealer refuses to do this and the vehicle is certified what can I do?

Vehicle would not shift into drive after backing out of driveway. Had to stop after rolling down hill and shift to park, then back to drive again to get the vehicle in gear. Service shifter light was repaired at the dealership 6 or 7 months ago. That problem has returned as well.

The "Service shifter" notification continues to come on while driving. All shifter lamps light up which scares the driver not knowing what gear you are in. The driver has to pull over to turn off the vehicle and turn it back on to clear the notification and light. On busy Interstates and Highways, this puts my family at risk! I have found that there are many forums out there for jeeps 2014 to present that have had these issues for years without a clear fix. Some have stated they have spent $$$ without resolution. I just called a jeep dealership about my issue and they told me that they would have to charge me over $150 to confirm that I'm having this issue before addressing it! If this is a continued flaw or issue with the vehicle, why hasn't it be addressed and resolved before some is hurt or worse?

After the vehicle stalled I waited a minute and tried to start the vehicle again. The engine started and came up with the error "Service Shifter." The status lights for all the gears were red. The vehicle was parked on a flat parking lot and it was 55 degrees outside. The vehicle had previously run fine a few minutes before.

The contact owns a 2017 Jeep Cherokee Trailhawk. The contact stated while driving at 40 MPH and going up a hill, the vehicle inadvertently stalled. The contact stated he veered the side of the road and switched gears to park. The contact stated as soon as he exited the vehicle, the vehicle rolled down and ran over his right arm. The contact stated his wife who was sitting in the passenger seat promptly depressed the brake pedal with her hands and the vehicle stopped. The contact sustained a bruised wrist but did not seek medical assistance. The vehicle was towed to the dealer who diagnosed that the power transfer unit had failed and the failure was related to the recall for NHTSA Campaign Number: 20V343000 (POWER TRAIN). The manufacturer was notified of the failure and advised the contact that they would follow up with the dealer. The vehicle was not repaired. The approximate failure mileage was 128,000.

Mileage: 128,000

Unknown

I was driving like normal about 15 mph after just pulling out of the gas station onto the main road and have no issues with my car as of late and all of a sudden it just stopped. All the lights lite up on the shift, every light lite up on the dash saying everything needed to be serviced, I was unable to move or do anything with the car, not even turn it off and i was in the middle of the road! Luckily no one was behind me and I was still able to engage my hazards. After about 10 min's my car turned off on it's own. I sat for another 10 before finally being able to turn it back on and move it to the side of the road and eventually get it back to my house 2 miles away. Clearly this is a serious safety issue and is not ok, especially the fact that my car was bought brand new and is not even 5 years old!

Frequent service shifter light comes on but goes away after restarting car, transmission slipping

Car stalls without warning or indicator lights and will not restart in a safe manner. There are dozens of reports concerning this situation online and it is a SERIOUS safety issue that has received no attention. There is apparently and “incomplete” notice from JEEP that has failed to reach all customers. This has now happened to me three times — 2 of which were in situations that created significant safety risk.

While driving the warning chimed with a “service shifter” message on the dashboard screen. All of the lights (P, D, N, R) were light in the shift indicator. Due to the warning message I was not able to see any other information on my dash. I wasn’t sure if I could even keep driving leading me to panic for fear that I couldn’t even put the car in park. After some research I have come to find this is a recurring problem with 2014-2019 Jeep Cherokees. Since this occurred on a weekend I intend on leaving the car parked for safety and calling a dealership Monday morning.

The Service Shifter warning comes on the dash and all of the LED's on the shifter turn red. It used to only happen when the vehicle was turned on. We would shut off the car and restart it and it would go away. Lately, it's been getting progressively worse. We have to turn off the car and restart it multiple times, sometimes running it through the gears to get the warning to go off. But, now it's turning on while driving. We haven't been to the dealership yet, but there are numerous complaints about SERVICE SHIFTER on the 2017 Jeep Cherokee. I hope they don't wait too long to issue a recall.

“Service Shifter” message appears and all gears (P, R, N, D, etc.) light up on the gear shift. I purchased my vehicle brand new and this has been happening since 28K miles. When I contacted the dealership, I was told it was not covered under warranty or a recall; it would cost about $400 with parts and labor to repair. I was also told if I did not repair it, that it could eventually turn into a safety hazard where my engine would lock up and stall and I would be stranded on the side of the road and it would not start up again. What happens if this is occurs on the highway. This is a safety issue that needs to be addressed. Others all across the nation are experiencing the exact same problem. https://www.cargurus.com/Cars/Discussion-t68742_ds990296

On the morning of 8/11/21, my 2017 Jeep Cherokee turned off on its own while I was still parked in my driveway. I took the key out and waited several seconds before turning the car on again. The car appeared to function correctly - no warning lights or messages. I went on to start my usual 30-minute commute to work. Approximately 15-minutes into that commute, a "service shifter" message appeared on the dashboard. The gear shift lights all turned red. I immediately pulled over and put the vehicle in park. The gear shift lights were all still red and I was only able to confirm that my vehicle was in park via the dashboard. This put my safety at risk as I did not know if my vehicle would remain in drive or if it would change to reverse as I attempted to safely pull over. Luckily, I was alone and my young child was not in the vehicle with me. After safely pulling over and parking, I took the key out and let the vehicle sit for nearly a minute. I turned the vehicle back on and everything appeared to be back to normal. I immediately called my local Jeep dealership to seek service advice and was told that this is a common issue. I asked if my vehicle was safe to drive now that the message was not appearing on the dash. I was told it was NOT safe to drive but to call them the next time the warning message appeared and they would TRY to schedule me for service. No service appointments were available for the next two weeks so there was nothing they could do to help me. This response is grossly irresponsible and putting vehicle owners at risk. A quick Google search will uncover that this is a known issue and Jeep has done nothing to issue a recall.

Service shift warning message. Same as the complaints already filed by other people. Happens too often. Dealership never fixes the issue but wants to charge even though it will continue to happen .

Service shifter indicator lights on console & display. Comes on while driving & scared to drive due to not knowing if it will fail & cause an accident and/or fatality

On July 3, 2021 I stopped at STOP sign, then when I stepped on the gas car wasn't moving, when I looked at the gear shift I noticed all the lights are on, all P R N D AND "-" AND "+" NEXT TO THE GEAR (PICTURE ATTACHED). Then I stopped the engine and restarted the car to move on. On July 16, 2021 I took the car for oil change and showed the picture to the mechanic at the JEEP Service Center in Morgan Hill California (on Church Street in Morgan Hill, CA). The service guy said we know this problem it is a recall, he said it is wiring harness problem for the gear, he said they will fix it when they receive the part at no cost. Then, on July 26, 2021 I went back to see if they have received the part to fix the problem This time the service guy said it is not covered, JEEP will not pay for it. Well, if it is electrical wiring harness problem why should I pay for it. Such thing is a design/manufacturing problem, it is not wear and tear. Why should I pay for the problem created by manufacturers fault. Such electrical problem could well cause for an accident Please inform me what should I do? is it a recall? or is a new recall candidate? Sincerely, [XXX] email:[XXX] cell: [XXX] INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).

SERVICE SHIFTER - I RESEARCHED THE PROPBLEM AND APPRENTLY THERE IS A FAULTY ERROR WITH A LOT OF JEEP CHEROKEE IN REGARDS OF THIS MATTER PLEASE INVISTIGATE. THANK YOU

My service shifter light came on and all the lights on the shifter console came on (PRND21). At first, I could turn the car off to reset it. This was dangerous because I had to pull over wherever I was. As time has gone on it pretty much stays on. My car has 33000 miles on it but is past the 3-year mark. I took it to the dealership and they told me the previous years had this problem but was recalled. It cost me $500.00 to replace a plastic bezel. I have saved all dealership repair paperwork. The dealership confirmed this is a very common problem.

I received an engine shutoff signal which disabled the car immediately without prior warning. It was due to the protection signal for low oil. The vehicle had a oil change 5,000 miles prior with synthetic oil. Over the course of 5,000 miles it "burned" the oil to the point of low level. Upon discovery, I noted many customer complaints (online) of this issue. There was no prior warning to the low oil level (no low pressure light or indicator.) I purchased this vehicle for my daughter and had she been driving on a busy highway, it would have disabled her car without any power to safely navigate this from the road, probably leading to a major accident. A newer vehicle with no mechanical issues does not "burn" oil excessively, this is a major engine issue. Some oil loss is understood and normal (in older cars), this newer vehicle used over 3 quarts of oil in the span of one oil change. Had I known about this issue, I would have been vigilant in monitoring this issue. Not knowing about this issue led to a very unsafe shutdown of the vehicle.

My daughter was driving her car. It started "jerking". She pulled into a parking lot because she was worried. Her granddad went to pick it up and it drove fine for him. He said the parking brake was on- she did NOT put the parking brake on. I drove it down the street the next day- it jerked then also- and then stopped in the middle of the road. I was able to get it started back up and pull into my driveway. The next day my husband got it towed to a repair shop. It wouldn't work at all! The shop says it needs the transmission rebuilt or a new one. I feel my daughter's safety was at risk, because she is a newly turned 16 year old driver. If she had been driving it when it completely stopped it could have been bad. There were no warning lamps or messages beforehand- except that the parking brake was on- when it was not.

Randomly weekly multiple times the car screen says service shifter across dash screen. Which causes most of the gauges to be hidden and a huge distraction. The car will not stop saying this message until you pull over and shut it off. After restarting the car is back to normal. I contacted local dealer about this issue multiple times and they said they know of the issue happening to this model but there is no fix for it at this time.

Hello, In March I received a performed recall W84 for my 2017 Jeep Cherokee. A recall W84 the PCM and TCM modules. Since then I have had on the cluster a warning light which came on stating 'Service Shifter'. When this happened, all the lights on the shifter turned red. This happened when driving. This was a intermittent issue that was becoming more consistent. I went to McKevitt for reparation. It costed me $735! $360 for diagnosis, $120 for parts and $235 for labor!

At traffic stop light, vehicle transmission disengaged and acted as though in a neutral or park position even though shift position was in drive. Warning lights indicated "Service Shifter". Placed shifter into park and turned off engine. Restarted and placed shifter into drive. Appeared to drive normally to destination. Next engine start, warning indicator of Service Shifter returned with no apparent drive issues. Next engine start, warning indicator did NOT appear.

SERVICE SHIFTER APPEARS ON DASH BOARD. CAR KEEPS STALLING AND TELLS ME TO TO PUT IN SHIFT GEAR. I HAVE TO PULL OVER AND RESTART MY CAR

DRIVING 45MPR SERVICE SHIFTER LIGHT COMES ON, ALL GEARS P.R.N,D L LIGHTS COMES ON CAR JERKS WHEN POSITIONING IN AND OUT OF PARK

Mileage: 62,000

'SERVICE SHIFTER' MESSAGE COMES ON AND ALL LIGHTS LIGHT UP ON THE SHIFTER WHILE DRIVING.

THE "SERVICE SHIFTER" COMES ON AT RANDOM TIMES. THE VEHICLE MUST BE RESTARTED TO CLEAR THE CODE.

Mileage: 80,000

MY 2017 JEEP CHEROKEE DISPLAYS "SERVICE SHIFTER". I'VE SEEN MULTIPLE ONLINE REVIEWS/COMPLAINTS FOR THE SAME ISSUE, YET THIS $900 TO REPAIR ISSUE HAS NOT BECOME A RECALL. WHAT RECOURSE DO WE ALL HAVE AND WHY WON'T JEEP FIX THIS ONGOING PROBLEM? THE MESSAGE HAS BEEN GOING ON/OFF INTERMITTENTLY SINCE I BOUGHT THE VEHICLE IN 2019, HOWEVER, AT THAT TIME, THE SERVICE DEPARTMENT SAID IT PROBABLY WASN'T CRITICAL TO HAVE IT REPAIRED AT THAT TIME. NOW, THEY'RE SAYING THE SHIFTER NEEDS TO BE REPLACED.

Mileage: 90,000

DOESN'T SEEM TO BE TURNING RIGHT. A LOT OF CLICKING MAKING NOISE WHEN I BACK UP. AND TURN WHEEL.

Mileage: 4,346

THE CAR IS CONSTANTLY STALLING WHILE DRIVING AND THEN SHUTTING OFF IMMEDIATELY. IT DOESN'T MATTER IF I AM ON THE EXPRESSWAY OR SIDE STREETS. THIS HAS NOW HAPPENED TWO DAYS IN A ROW. IT IS VERY DANGEROUS! LITERALLY HAVE TO SIT STRANDED IN A PLACE UNTIL THE CAR STARTS BACK UP. YESTERDAY APR 2, 2021, IT STALLED IN THE MIDDLE OF 57TH AND COTTAGE GROVE IN CHICAGO AND TODAY APT 3, 2021, IT STALL ON INTERSTATE 80 AT THE CALUMET EXIT HEADING WEST, WITH MY CHILD IN THE CAR... REGULAR MAINTENANCE HAS BEEN DONE. NEW OIL CHANGE AND STILL STALLS AND SHUTS OFF. IT'S HAPPENING ONCE A WEEK AND THE DEALERSHIP ACTS LIKE THEY HAVE NO IDEA. TAKING IT BACK TO THE DEALERSHIP FOR AN APPOINTMENT ON 4/13!

Mileage: 45,000

OUR SERVICE SHIFTER LIGHT STARTED COMING ON PERIODICALLY AT AROUND 20K MILES. IT HAS HAPPENED NO LESS THAT 10 TIMES NOW. THIS IS PROBLEMATIC SINCE IT WILL HAPPEN WHILE DRIVING AND THE POWERTRAIN WILL SHIFT INTO NEUTRAL CAUSING THE DRIVER TO HAVE TO PULL OVER WHILE IN TRAFFIC. I TALKED TO THE JEEP DEALER WHO SAID THIS IS OUT OF THE BUMPER TO BUMPER 3 YEAR/36K WARRANTY AND NOT COVERED BY THE POWERTRAIN WARRANTY. WHEN THIS HAPPENS THE SERVICE SHIFTER LIGHT COMES ON AND THE GEAR SHIFT LIGHTS ARE ALL RED,P,R,N,D, THE VEHICLE LOSES POWER AND GOES NUETRAL. THERE ARE HUNDREDS OF POSTS ABOUT THIS ISSUE. SEE HTTPS://WWW.CARGURUS.COM/CARS/DISCUSSION-T68742_DS990296 . HOW CAN THIS NOT BE A RECALL OR COVERED UNDER POWERTRAIN WARRANTY? DOES MY TEENAGE DAUGHTER NEED TO HAVE THIS HAPPEN AND THEN GET PLOWED INTO BY A TRUCK TO MAKE YOU OR JEEP TAKE ACTION? PLEASE DO WHAT IS RIGHT AND SAFE FOR ALL OF US JEEP OWNERS EXPERIENCING THIS ISSUE.

Mileage: 30,100

WHEN ACCELERATING IT FEELS LIKE THE ENGINE IS NOT SENDING ENOUGH POWER AS IF THE TRANSMISSION WAS ON A HIGHER GEAR AND ALSO THUDS AS IF THE TRANSMISSION WAS HAVING TROUBLE SHIFTING.

Mileage: 74,000

SERVICE SHIFTER RANDOMLY COMES ON AND CAUSES SCREEN TO LOCK AND LIGHTS UP THE SHIFTER. THIS HAPPENS WHEN STARTING THE VEHICLE.

Mileage: 58,800

SERVICE SHIFTER LIGHT COMES ON AT INTERMEDIATE TIMES WHILE DRIVING AND ALL THE PRND LIGHTS COME ON. SHUT THE VEHICLE OFF AND TURN BACK ON AND IT'S GOOD FOR A WHILE.

Mileage: 52,000

SERVICE SHIFTER INDICATOR CAME ON

Mileage: 107,000

SERVICE SHIFTER LIGHT CAME ON AND GEAR SHIFT LIGHTS ARE ALL RED,P,R,N,D

Mileage: 54,680

SHIFTER SENSOR LIGHTS KEEPS COMING ON AND ALL LIGHTS ON SHIFTER LIGHT UP RED, WHILE STATIONARY AND IN MOTION. I HAVE TO STOP TURN THE CAR OFF AND RESTART IT TO PROCEED.HAS BEEN HAPPENING FOR OVER A YEAR.

Mileage: 50,000

KEEP GETTING MESSAGE TO SERVICE SHIFTER AND DISPLAYS ON DASH CONTINUOUSLY ALL LIGHT ON SHIFTER LIGHT. SEEMS TO SHIFT VERY HARD WHEN THIS HAPPENS. I SEE MANY COMPLAINTS ABOUT THIS ON THE INTERNET WITH MANY DIFFERENT YEARS OF VEHICLES. STARTED LAST YEAR 2019. STILL DOING AS OF TODAY 3/15/2021

Mileage: 20,000

I WAS AT AN INTERSECTION STOPPED YESTERDAY AND MY 2017 JEEP CHEROKEE LIMITED LOST ALL POWER STEERING, AND BRAKES. DASHBOARD FLASHED 'CAR MUST BE IN NEUTRAL OR PARK TO SHIFT GEARS' AND WOULDN'T GO FORWARD, STARTED ROLLING BACKWARDS UNTIL I PULLED THE EMERGENCY BRAKE. TURNED OFF THE CAR TO TRY TO RESET IT AND TOOK A LONG TIME TO TURN OVER. WENT OUT WITH IT AGAIN THIS MORNING AND SAME THING BUT GOING ABOUT 20MPH. THIS IS COMPLETELY UNSAFE AS I HAVE NO CONTROL OVER THE CAR!!!!

Mileage: 65,000

I JUST PURCHASED MY CAR JANUARY 4, 2021. I HAVE HAD IT CUT OFF ON ME 4 TIMES. LIKE SHUT COMPLETELY OFF AND IT TAKES LIKE 10 TO 15 MINUTES TO ACTUALLY START BACK UP. THE SHIFT GEARS MESSAGE POPS UP, IT CUT THE TRACTION CONTROL AUTOMATICALLY OFF SO THAT LIGHT POPS UP. THE CHECK ENGINE LIGHT AND BATTERY LIGHT POPS UP. I DONT KNOW WHATS HAPPENING BUT IT ALMOST CAUSED AN ACCDIDENT TWICE ON 695 HIGHWAY BECAUSE IT SHUT OFF. THANK GOD THE KIDS WERE NOT WITH ME AT THE TIME. I AM READING THAT HIS HAPPENS TO ALOT OF PEOPLE WITH JEEPS. WISH I WOULD HAVE KNOWN THAT BEFORE PURCHASING. I JUST WANT A SAFE AND RELIABLE SUV FOR ME AND MY CHILDREN.

Mileage: 77,202

SO I GOT MY CAR IN APRIL 7, 2020. MY CAR HAS BEEN IN AND OUT OF THE SHOP FOR THE PAST COUPLE MONTHS. TO MY ENGINE STALLING OUT TO MY CAR NOT. SHIFT THAT RIGHT WAY. A NEW TRANSMISSION WAS PUT IN JANUARY 2021. MY ELECTRIC STUFF IN THE CAR GOES IN AND OUT ALL THE TIME. SO IT M MESS UP THE COMPUTERS THIS CAR HAS NOW HAD 4 NEW COMPUTERS PUT IN THE CAR AND I'M STILL HAVING PROBLEMS WITH IT. AND IT DOES THIS ANYWHERE ON HIGHWAY CITY STREET.

Mileage: 88,000

THE SERVICE SHIFTER LIGHT COMES ON WHENEVER I PUT THE CAR INTO DRIVE. THIS SEEMS TO BE A COMMON PROBLEM FOR JEEP CHEROKEE OWNERS.

Mileage: 32,000

OIL FILTER HOUSING/COOLER LEAKS AND POOLS OIL ON TOP OF ENGINE. PART NUMBER 68105583AF. OIL DRAINS DOWN EITHER SIDE OF THE ENGINE. IT IS A PLASTIC PART THAT CAN EASILY FAIL DUE TO DEALER OVER LIGHTNING THE OIL FILTER WHEN PERFORMING AN OIL CHANGE. LEAK STARTS IMMEDIATELY THIS CAR HAS 22,300 MILES ON IT AND IS A 2017.

Mileage: 22,300

TL* THE CONTACT OWNS A 2017 JEEP CHEROKEE. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE SERVICE SHIFTER WARNING LIGHT ILLUMINATED ON THE INSTRUMENT PANEL. THE CONTACT TOOK THE VEHICLE TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THE VEHICLE WITH A FAULTY DRIVELINE IN THE TRANSMISSION. BOB JOHNSON CHRYSLER DODGE JEEP RAM (18476 US-11, WATERTOWN, NY 13601) WAS CONTACTED AND THE CONTACT WAS INFORMED THAT HE WOULD BE CHARGED A DIAGNOSTIC FEE. THE CONTACT DECLINED. THE MANUFACTURER WAS NOT YET NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED BECAUSE THE PART WAS ON BACK ORDER. THE FAILURE MILEAGE WAS APPROXIMATELY 32,000. THE VIN WAS UNAVAILABLE.

Mileage: 32,000

CAR SPEEDS UP AND JOLTS SINCE I PURCHASED IT. IT ALSO LOOSES STRENGTH AND DOES NOT GO HIGHER THAN 5MPH ON THE ROAD. I HAVE TAKEN IT TO THE MECHANIC MULTIPLE TIMES AND THEY CAN'T FIND ANYTHING WRONG. THEY DID FIX THE TRANSMISSION SOME TIME AGO AND EVEN AFTER THAT IT CONTINUES TO JOLT WHEN IN PARK. WHEN DRIVING IT ALSO JOLTS FROM LOW SPEED TO HIGH SPEED

I HAVE OWNED THIS CAR FROM NEW. WITHIN THE FIRST YEAR 'SERVICE SHIFTER' WAS DISPLAYED ON THE MAIN DRIVER DISPLAY, AND ALL LIGHTS ON THE SHIFTER BEZEL LIT UP. AFTER MONTHS WAITING FOR PARTS, THE DEALERSHIP EVENTUALLY REPLACED THE SHIFTER WHICH CURED IT. IT HAPPENED AGAIN AROUND 2 YEARS LATER, AND AGAIN THE BEZEL WAS REPLACED. IT'S NOW HAPPENED A THIRD TIME, IN SEPT OF 2020. I TOOK IT TO THE DEALERSHIP AND THEY ORDERED THE PARTS AGAIN. I AM STILL WAITING FOR THE PARTS, 5 MONTHS LATER. IT SEEMS THOUSANDS OF JEEP OWNERS HAVE BEEN AFFECTED BY THIS SAME PROBLEM, YOU CAN SEARCH ON GOOGLE FOR 'SERVICE SHIFTER' AND SEE MANY STORIES AND COMPLAINTS ABOUT THIS ISSUE, WHICH LARGELY, BUT NOT EXCLUSIVELY SEEMS TO AFFECT JEEP CHEROKEES. MANY OWNERS HAVE EXPERIENCED THE SAME ISSUE HAPPENING AGAIN AND AGAIN. SOME PEOPLE HAVE BEEN TOLD IT'S A PROBLEM WITH FUSES BECOMING LOOSE, OTHERS HAVE BEEN TOLD IT'S A WIRING ISSUE. WHILE JEEP AND THE DEALERSHIP HAVE TOLD ME VERBALLY THE CAR IS STILL SAFE TO DRIVE, IT DOES DISABLE CERTAIN THINGS, AND I DISPUTE THE CAR IS SAFE TO DRIVE. FOR EXAMPLE, MANUAL GEAR SHIFTING IS DISABLED WHEN 'SERVICE SHIFTER' IS DISPLAYED. THAT MEANS YOU CANNOT SELECT THE GEAR YOU WANT MANUALLY, THAT IS BENEFICIAL IN SITUATIONS LIKE GOING DOWN A HILL OR WHILE OFF-ROADING. SECONDLY, 'SERVICE SHIFTER' IS DISPLAYED PERMANENTLY ON THE DRIVER'S DISPLAY. IT CANNOT BE CLEARED FROM THE DISPLAY. THAT MEANS THAT CERTAIN FEATURES CANNOT BE ACCESSED AT ALL. THIS INCLUDES: TIRE PRESSURE COOLANT TEMPERATURE TRANSMISSION TEMPERATURE OIL TEMPERATURE OIL LIFE (AND ABILITY TO RESET IT AFTER AN OIL CHANGE) BATTERY VOLTAGE FUEL ECONOMY INFO TRIP INFO SCREEN SETUP (CUSTOMIZATION OPTIONS)

TL* THE CONTACT OWNS A 2017 JEEP CHEROKEE. THE CONTACT STATED WHILE DRIVING 25 MPH, THE SERVICE SHIFTER WARNING LIGHT WAS ILLUMINATED. THE CONTACT DROVE TO HER RESIDENCE. THE VEHICLE WAS TAKEN TO THE LOCAL DEALER ELK GROVE DODGE CHRYSLER JEEP RAM (8575 LAGUNA GROVE DR, ELK GROVE, CA 95757, (916) 525-8393) AND MADE THE DEALER AWARE OF THE FAILURE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC, WHERE IT WAS DIAGNOSED WITH NEEDING THE SHIFTER BEZEL AND THE HARNESS TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER HAD NOT BEEN INFORMED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 20,000.

Mileage: 20,000

I HAVE A 2017 JEEP CHEROKEE. THE SERVICE SHIFTER LIGHTS KEEPS COMING ON. WHEN IT COMES ON ALL THE LIGHTS ON THE SHIFTER GLOW RED. SOMETIMES IT COMES ON EVEN IF I'M SITTING THERE IN PARK. THE DEALERSHIP COULDN'T FIND WHAT WAS WRONG WITH IT. I LITERALLY HAD TO BRING IT IN WHILE IT WAS ON BUT THEY STILL COULDN'T FIGURE IT OUT. I HAD THE SHIFTER AND BEZEL WIRING REPLACED. HOPEFULLY THIS SOLVES THE ISSUE.

THE SERVICE SHIFTER WARNING LIGHT DISPLAYS. THIS CAUSES THE USE OF THE SPORT MODE TRANSMISSION TO FAIL. IT ALSO PREVENTS THE DRIVER FROM VIEWING ALL DISPLAY FEATURES, LOW GAS, OIL/TRANSMISSION TEMPERATURE, ETC., AND PREVENTS SHIFTING THE JEEP TO SNOW MODE. WHEN IT COMES ON, ALL OF THE RED LIGHTS NEXT TO MY SHIFTER COME ON (P, R, D, ETC). THE LIGHT COMES ON ALMOST EVERY TIME WHILE I AM DRIVING. THIS CAN HAPPEN AT ALL SPEED, CITY, HIGHWAY, DRIVING STRAIGHT AND TURNING. PLACING THE VEHICLE IN REVERSE, IN SNOW MODE, AND USE OF THE MANUAL SPORT MODE. IT HAPPENS AT RANDOM TIMES. THERE HAVE BEEN THOUSANDS OF COMPLAINTS FROM JEEP OWNERS ON VARIOUS FORUMS AND THE AUTOMAKER REFUSES TO ISSUE A RECALL. THERE ARE OTHER MORE EXTREME AND DANGEROUS CAUSES THAT HAVE BEEN REPORTED BY OTHER JEEP OWNERS, SUCH AS THE EMERGENCY BRAKE ENABLING WHILE DRIVING AND TRANSMISSION LOCKED IN A SPECIFIC GEAR.

Mileage: 60,000

THE TRANSMISSION FEELS LIKE IT'S JUMPING AT LOW SPEEDS.

Mileage: 55,000

VEHICLE HAD DISPLAYED "SERVICE SHIFTER" NOTICE ON DASH TWICE AND IT SEEMS LIKE THERE IS NO FIX. WORRIED THAT GEAR SHIFT MIGHT MALFUNCTION WHILE IN THE ROAD. ALSO, TRANSMISSION JERKS WHEN TAKING FOOT OFF OF ACCELERATOR. I HAVE TAKEN THE CAR IN TO 3 DEALERSHIP AND THEY HAVE SAID NOTHING IS WRONG, HOWEVER THE PROBLEM PERSISTS.

Mileage: 53,000

I WAS DRIVING ON THE FREEWAY WHEN ALL OF THE SUDDEN I HAD MY "SERVICE MY 4 WHEEL DRIVE LIGHT" CAME ON. I TOOK IT TO THE DEALERSHIP AND THEY ARE SAYING THAT I WILL NEED TO REPLACE PTU (POWER TRANSFER UNIT). I HAVE ALREADY HAD TO REPLACE THE IGNITION ENGINE COIL IN THIS CAR AND I FEEL LIKE THERE ARE MORE ELECTRICAL PROBLEMS THEN I AM AWARE OF. SOMETIMES MY CAR WILL ALSO TELL ME I HAVE A FLAT TIRE AND THEN A MINUTE LATER THE SENSOR WILL SHOW THAT THE TIRE IS OKAY.

Mileage: 65,000

ALL LIGHTS ON THE SHIFTER BEZEL LIGHT UP & SERVICE SHIFTER INDICATOR LIGHT ON SCREEN APPEARS. THIS HAPPENS PERIODICALLY & SO FAR HAS RESET WHEN VEHICLE SHUT OFF& RESTARTED. DEALER SAYS PARTS ARE ON BACK ORDER & I NEED TO PAY $200 DEDUCTIBLE BECAUSE ORIGINAL WARRANTY EXPIRED EVEN THOUGH THE VEHICLE ONLY HAS 23,000 MILES. THIS HAS BEEN A PROBLEM ON THESE VEHICLES SINCE 2014. SHOULD BE ON RECALL & FIXED. MANY OWNERS REPORT CONDITION OFTEN REAPPEARS. VEHICLE COULD LOCK UP TRANSMISSION OR BRAKE NOT SET PROPERLY. DEFINITELY A SAFETY ISSUE.

Mileage: 23,000

THE CAR STALLS OUT IN THE MIDDLE OF DRIVING NO MATTER WHAT SPEED AT AND SAYS ' SHIFT TO PARK' AND THEN DIES. THIS IS EXTREMELY DANGEROUS WHEN GOING AT HIGHER SPEEDS. IT ALSO WILL DO THE SAME THING IF THE CAR IS LOW ON OIL BECAUSE THE ENGINE BURNS OIL..THIS IS A DESIGN OF THE CAR BUT DOES NOT NOTIFY THE DRIVER OF THE OIL BEING LOW. IT'S MANUAL SAY THE CAR SHOULD CHANGE OIL EVERY 5000 MILES BUT THE TECHNICIANS FOR THIS BRAND SAY YOU SHOULD DO IT MORE OFTEN. AGAIN NO WARNING JUST DIES. I HAVE REPORTED THIS BOTH TWO THE DEALER WORKING ON MY CAR AND JEEP CORPORATE.

MY 2017 JEEP CURRENTLY HAS JUST OVER 30,000 MILES ON IT AND I HAVE JUST STARTED RECEIVING A MESSAGE ON MY DASH THAT SAYS "SERVICE SHIFTER". WHEN IT COMES ON, ALL OF THE RED LIGHTS NEXT TO MY SHIFTER COME ON (P, R, D, ETC). THE LIGHT COMES ON ALMOST EVERY TIME WHILE I AM DRIVING. I CONTACTED A FEW GARAGES AND NONE OF THEM HAVE HEARD ABOUT THIS OR KNOW WHAT THE ISSUE IS.

I BOUGHT A 2017 JEEP CHEROKEE LIMITED 10/31/2020. AT LEAST 7 TIMES IN THE LAST TWO WEEKS MY CAR HAS STARTED AND I DRIVE ABOUT 1000 FEET AND MY CAR DIES. FLASHES RETURN TO PARK AND IT SHUTS OFF. MY CAR WILL START BACK AFTER ROLLING OVER A FEW TIMES. THIS IS NOT SAFE BECAUSE IF I PULL OUT IN FRONT OF SOMEONE AND MY CAR DIES I'M GOING TO HAVE A WREAK. I READ MULTIPLE OF THE SAME COMPLAINTS AT HTTPS://WWW.CARPROBLEMZOO.COM/JEEP/CHEROKEE/ENGINE-SHUT-OFF-WITHOUT-WARNING-PROBLEMS.PHP I REALLY HOPE THIS PROBLEM CAN GET SOLVED AND BECOME RECALLED.

Mileage: 39,500

WHILE SITTING STOPPED AT A TRAFFIC LIGHT IN DRIVE THE VEHICLE SHIFTED TO NEUTRAL AND WOULDN'T SHIFT BACK TO DRIVE. HAD TO TURN THE VEHICLE OFF TO GET IT TO GO BACK TO DRIVE.

Mileage: 54,009

SERVICE SHIFTER LIGHT ENGAGES AND WILL NOT TURN OFF. ALL LIGHTS ON SHIFTER ILLUMINATE A D VEHICLE REFUSES TO GIVE FULL POWER WHEN IN MOTION

Mileage: 37,290

AT 54,00 MILES SERVICE SHIFTER LIGHT COMES ON CONTROL PANELS AND RED LIGHT ON ALL SHIFTING GEARS WHILE I WAS DRIVING ON HIGHWAY. TURNED CAR OFF THEN TURN CAR BACK ON --SERVICE SHIFTER WAS GONE OFF PANEL 12/17/20202 HAPPEN AGAIN 12/21 SAME THING HAPPEN , TURN CAR OFF AND TURN CAR BACK ON

Mileage: 54,000

SERVICE SHIFTER LIGHT COMES ON HAVING ALL THE LIGHTS ON SHIFTER GO RED LOCKING YOUR CAR. I HAVE HAD THIS CAR 1 WEEK ONLY THIS IS EXTREMELY DANGEROUS AS THE DEALER SAYS IT CAN THROW YOUR CAR INTO PARK WHILE DRIVING!!! THIS NEEDS TO BE A RECALL. I HAVE 16 YEAR OLD THAT DRIVES THIS CAR. HOW AWFUL OF HE GOT INTO A WRECK DUE TO THIS. DEALER SAYS CAN NOT FIX IF LIGHT IS OFF WHICH IT IS BY THE TIME YOU BRING IT IN!! THE SHIFTER NEEDS TO BE REPLACED UNDER A RECALL

Mileage: 33,000

I TURNED ON MY VEHICLE AND ON THE SCREEN APPEARED "SERVICE SHIFTER." ALL LIGHTS ON THE SHIFTER WERE LIT (INSTEAD OF JUST THE GEAR THAT THE CAR IS IN BEING LIT). THE VEHICLE SEEMED TO OPERATE WITHOUT ANY ISSUES BUT I ONLY DROVE IT A SHORT DISTANCE. WHEN I PARKED, I TURNED OFF THE VEHICLE AND TURNED IT BACK ON. THE PROBLEM DID NOT HAPPEN THIS TIME.

Mileage: 38,000

SEVERAL MONTHS AGO THE SERVICE SHIFTER WARNING LIGHT BEGAN COMING ON RANDOMLY WHEN STARTING THE CAR AND STAYED ON UNTIL THE CAR WAS TURNED OFF. THEN THE ENGINE LIGHT, PARK ASSIST UNAVAILABLE AND SERVICE EMERGENCY BRAKE WARNING LIGHTS CAME ON RANDOMLY WHILE DRIVING. THE DEALERSHIP INSTALLED A NEW BATTERY BUT SERVICE SHIFTER WARNING LIGHT STILL COMES ON RANDOMLY WHEN STARTING THE CAR AND STAYS ON UNTIL THE CAR IS TURNED OFF. TOOK IT BACK TO THE DEALERSHIP WHO THEN REPLACED THE WHEEL SPEED SENSOR. SERVICE SHIFTER LIGHT CONTINUES TO COME ON RANDOMLY WHEN TURNING ON THE CAR AND STAYS ON UNTIL THE CAR IS TURNED OFF.

Mileage: 46,638

SERVICE SHIFTER MESSAGE POPS UP CONSTANTLY AND HAS THE LAST TWO YEARS. IT'S RANDOM AND SOMETIMES IT'S WHILE I'M DRIVING. WHICH JUST HAPPENED ON MY WAY TO A DOCTORS APPOINTMENT. LUCKILY I WAS ABLE TO PULL INTO A PARKING LOT. IF IT COMES ON RIGHT WHEN I START THE ENGINE I CANNOT PUT MY CAR INTO ANY GEAR. I HAVE TO TURN MY CAR ON AND OFF REPEATEDLY FOR IT TO CLEAR. AFTER WHICH THE FIRST TEN MINUTES OF DRIVING IS ROUGH AND THE CAR SHIFTS BADLY. SOMETIMES ACCELERATION IS POOR AFTER. ALL LIGHTS ON THE SHIFTER TURN RED. VERY DANGEROUS

Mileage: 46,728

I HAVE HAD A THE VEHICLE LESS THAN 60 DAYS, AND THE SERVICE SHIFTER LIGHT CAME ON WHEN I STARTED THE VEHICLE, I DROVE HOME TURNED IT OFF AND THEN WHEN I RESTATED THE VEHICLE IT IS NO LONGER ON. DEALER IS UNAWARE OF ANY ISSUES AND HAS NEVER HEAD OF THIS, SO NOW I HAVE TO PAY FOR A DIAGNOSTIC AND ALL THE PARTS AND I DO HAVE EXTENDED WARRANTY BUT THIS IS NOT COVERED BY POWERTRAIN. THERE ARE OVER 600 COMPLAINTS FOR THIS ISSUE, AND NOTHING HAS BEEN DONE.

Mileage: 30,740

SERVICE SHIFTER LIGHT FIRST CAME ON AFTER I BOUGHT MY 2017 JEEP. THE WARRANTY TOOK CARE OF THE FIRST ISSUE THEN IT CAME ON AGAIN SEVERAL TIMES AFTER THAT. IT WENT AWAY AFTER I WOULD RESTART THE CAR. I ADDRESS THIS TO THE DEALERSHIP AND NO RECALLS. IT HAS DONE THIS SEVERAL TIMES BUT IT WOULD ALWAYS GO AWAY. TODAY MY JEEP AS I WAS PULLING INTO A STREET, THE JEEP STARTED STALLING AND THE DASHLIGHT SAID TO "STEP ON BRAKE TO SHIFT INTO DRIVE", THEN THE SERVICE SHIFTER LIGHT CAME ON. IT STALLED OUT AND I COULD NOT START IT. AFTER I SAT THERE A WHILE, I TRIED IT AGAIN AND IT STARTED. (35 DEGREES).

Mileage: 18,000

WHILE DRIVING AND TURNING RIGHT THE VEHICLE SHIFTED OUT OF GEAR TO NEUTRAL AND THE EMERGENCY BRAKE LIGHT ACTIVATED. ALSO, THE SERVICE AIR BAG, SERVICE SHIFTER AND THE ENGINE LIGHT CAME ON. FURTHERMORE, ALL THE SHIFTER LIGHTS CAME ON. WHILE SITTING IN THE MIDDLE OF TRAFFIC I TURNED THE CAR OFF AND ON TO RESET IT, THEN I WAS ABLE TO MOVE THE VEHICLE AND THE SERVICE SHIFTER LIGHT CAME ON AGAIN. I WAS ABLE TO DRIVE THE CAR BACK TO MY HOUSE 5 MILES AWAY. THIS IS NOT THE FIRST TIME THE SERVICE SHIFTER LIGHT CAME ON. I HAVE A SCHEDULED DIAGNOSIS WITH MY DEALERSHIP'S SERVICE CENTER IN SEVEN DAYS. I MADE THE APPOINTMENT WHEN THE FIRST TIME THE SERVICE SHIFTER LIGHT CAME ON. THEY DID NOT ADVISE ME NOT TO DRIVE THE VEHICLE. BUT, AFTER THE LAST INCIDENT THE VEHICLE IS NOT SAFE TO DRIVE.

Mileage: 38,766

UPON STARTING JEEP RECEIVED MESSAGE "SERVICE SHIFTER" AND ALL THE GEAR INDICATOR LIGHTS ARE LIT AND MESSAGE CENTER IS INOPERATIVE EXCEPT FOR THAT MESSAGE. SHUTTING CAR OFF AND RESTARTING RESETS, ONLY TO COME BACK AFTER A FEW STARTS. JEEP DEALERSHIP CHARGES $145 TO TELL YOU WHAT NEEDS TO BE REPLACED BUT IS NOT SURE IF THAT WILL FIX PROBLEM. MULTIPLE COMPLAINTS REGARDING THIS ISSUE WITH 2016-2018 JEEP CHEROKEE'S BUT CAR IS PAST 36 MONTH WARRANTY PERIOD EVEN THOUGH IT ONLY HAS 14,500 MILES ON IT, JEEP WILL NOT REPAIR AT N/C. WITH THE AMOUNT OF COMPLAINTS I HAVE READ FOR SAME ISSUE, WHY ISN'T A RECALL IN ORDER ? APPARENTLY, IF YOU DON'T GET IT FIXED, SOMEWHERE DOWN THE ROAD, THE VEHICLE MAY BECOME INOPERABLE, OR WILL NOT SHIFT TO PARK. THE TEMPORARY FIX APPEARS TO BE , SHUT THE CAR OFF, AND RESTART. NOT A VERY GOOD THING.

Mileage: 14,500

WAS ON THE WAY OUT OF TOWN FOR THE WEEKEND DRIVING AT 65MPH WHEN ALL OF A SUDDEN SERVICE SHIFTER LIGHTS UP ON MY CONSOLE AND ALL LIGHTS (GEARS) ON THE ACTUAL SHIFTER CONSOLE LIGHT UP AS WELL. I IMMEDIATELY PULLED TO THE SIDE OF THE ROAD AND PLACED IN PARK, STILL ALL LIGHTS REMAINED ON LEAVING ME PUZZLED. I PROCEEDED ON CAUTIOUSLY AWARE OFF WHAT WAS OCCURRING, AFTER REACHING MY DESTINATION TURNED THE VEHICLE OFF.. FINDING THAT RESTARTING THE VEHICLE EVERYTHING WAS BACK TO NORMAL. UNFORTUNATELY IT KEEPS REPEATING THE SAME THING OVER AND OVER FOR AT LEAST A DOZEN TIMES NOW. BESIDES THE ONGOING PROBLEM IT ALSO IS UNSAFE AS IT ACTUALLY STARTLES YOU WHEN IN TRAFFIC WHEN IT DINGS AND EVERYTHING LIGHTS UP ! APPARENTLY ITS A KNOW PROBLEM WITH JEEP WITH MULTIPLE OTHERS HAVING THE SAME ISSUE. WHY IS THERE NO RECALL FOR A PERMANENT FIX TO THIS UN SAFE ISSUE BEFORE SOMEONE IS SEVERELY INJURED OR A LIFE IS LOST.....

Mileage: 21,000

I WAS MAKING A SHARP LEFT TURN INTO A PARKING LOT, SORT OF FAST- BETWEEN 10-15 MPH. AFTER I MADE THE SHARP LEFT TURN AND STARTED TO TURN RIGHT TO GO STRAIGHT AND PARK, THE SERVICE SHIFTER WARNING CAME ON. I WAS ABLE TO PUT MY CAR IN PARK JUST FINE. I INSTANTLY TURNED MY CAR OFF WAITED A FEW SECONDS AND STARTED MY CAR AGAIN AND THE WARNING WAS GONE. HASN'T COME BACK ON SINCE. THIS HAPPENED LAST NIGHT.

Mileage: 17,165

AT SLOW SPEED WHILE ACCELERATING FROM A STOP, THE TRANSMISSION SHIFTED ABRUPTLY AND CAUSED THE VEHICLE TO JERK. IN ADDITION THERE IS A LOUD CRUNCH. BANG OR CLUNK NOISE THAT MADE ME FEEL LIKE ANOTHER CAR HAD REAR ENDED ME. THE DEALER UPDATED THE COMPUTER BUT IT DID NOT FIX THE ISSUE.

Mileage: 126,000

WHILE OPERATING THE VEHICLE, THE SERVICE SHIFTER LIGHT TURNED ON AS WELL AS ALL THE LIGHTS DENOTING P-R-N-D ON THE SHIFTER BEZEL ITSELF. I STOPPED THE VEHICLE AND SHIFTED FROM D TO P AND BACK TO D. VEHICLE OPERATION DID NOT FALTER AND WAS ABLE TO ARRIVE HOME WITH NO NOTED MECHANICAL ISSUE.

Mileage: 30,470

GAS PEDAL WILL STOP WORKING WHILE DRIVING NOT ALLOWING ME TO ACCELERATE THE JEEP. I HAVE TO PULL OVER, POWER OFF THE JEEP, AND WAIT ABOUT 5 MINUTES. AFTER WAITING, I HAVE TO HOLD THE KEY IN THE START POSITION UNTIL THE JEEP TURNS ON WHICH RANGES ANYWHERE FROM 30-190 SECONDS TO DO. THERE IS A RECALL FOR THIS SPECIFIC ISSUE BUT MY CAR IS NOT COVERED. I BELIEVE THAT THE RECALL SHOULD BE EXPANDED AS IT DOES NOT FULLY COVER THE VEHICLES AFFECTED. THIS HAS NOW HAPPENED 6 TIMES OVER THE LAST 2 MONTHS.

Mileage: 51,000

LIGHT ON DASH: SERVICE SHIFTER. ALL LIGHTS ON SHIFTER ON SUCH AS:P, R, N, D, OD. LIGHTS ON IN MOTION AND STOPPED.

Mileage: 56,000

THE NOTICE FOR SERVICE SHIFTER COME'S ON, ALL THE LIGHTS ON THE GEAR SELECTOR LIGHT UP. YOU CAN'T TELL WHICH GEAR THE CAR IS IN. THIS NOTICE SHOWS IN THE INSTRUMENT CLUSTER, WHERE THE SPEED ODOMETER IS. THIS HAS HAPPENED ON AND OFF FOR 6 TO 8 MONTHS, THE DEALERSHIP FOUND NOTHING. THIS HAPPENS WHILE DRIVING AND JUST STARTING THE VEHICLE.

Mileage: 50,000

MY CAR STOPPED ACCELERATING WHILE DRIVING AND ACTED LIKE I SHIFTED IT TO NEUTRAL. I TOOK IT TO THE DEALERSHIP TODAY AND WAS TOLD I NEED A TRANSMISSION SOFTWARE UPDATE. THERE HAS BEEN A RECALL FOR THIS EXACT THING BUT MY VEHICLE WASN'T INCLUDED IN THE RECALL. ALSO, MY EXTENDED WARRANTY WOULDN'T COVER IT SO I HAD TO PAY FOR IT OUT OF POCKET ALONG WITH THE DIAGNOSTIC SERVICE. NO CODES SHOWED UP EVEN THOUGH A LIGHT CAME ON WHEN IT HAPPENED TO ME TWICE THAT SAID VEHICLE MUST BE STOPPED TO SHIFT. THIS IS EXTREMELY DANGEROUS AND IT SHOULD BE COVERED.

Mileage: 55,000

THE SERVICE SHIFTER WARNING CAME UP WHILE DRIVING ON A CITY STREET. THE VEHICLE HAS ROUGHLY 45000. NOTHING HAPPENED THIS TIME BUT I HAVE SEEN THIS IS A COMMON OCCURRENCE AND CAN LEAD TO THE VEHICLE SHUTTING OFF IN MOTION.

Mileage: 45,000

I'VE HAD THE SERVICE SHIFTER LIGHT COME AND OFF SINCE I BOUGHT IT USED 15 MONTHS AGO. I TOLD THE DEALERSHIP AND THEY SAID THEY COULDN'T FIND ANYTHING WRONG. TWO DAYS AGO, I WAS DRIVING 40 MPH AND THE CAR STOPPED ACCELERATING AND A LIGHT CAME ON THAT SAID CAR MUST BE STOPPED TO SHIFT. IN THE MIDDLE OF THE ROAD, I PUT IT IN PARK AND BACK TO DRIVE BUT THE ENGINE JUST REVVED SO I TURNED IT OFF AND BACK ON BEFORE I COULD GET IT TO GO. THE NIGHT BEFORE I DROVE ON THE EXPRESSWAY AND MOST LIKELY WOULD HAVE BEEN HIT. I CALLED THE DEALERSHIP AND THEY WON'T EVEN LOOK AT IT FOR A WEEK. I'M SCARED TO DEATH DRIVING IT. THEY WON'T GIVE ME A LOANER ALTHOUGH I BOUGHT AN EXTENDED WARRANTY. I STARTED RESEARCHING AND SAW MANY HAVING PROBLEMS WITH THE SERVICE SHIFTER LIGHT AND TO COME HERE TO FILE A COMPLAINT. I WANT JEEP TO MAKE THIS RIGHT. I COULDN'T TRADE THIS SOON WITHOUT LOSING MONEY. I BOUGHT A NEW CAR TO HAVE A SAFE VEHICLE AND NOW I'M AFRAID OF HAVING AN ACCIDENT UNLESS THIS CAN BE FIXED.

Mileage: 55,000

EVERY TIME I START MY CAR AFTER A FEW MILES IT SAYS SERVICE SHIFTER BUT EVERYTHING IS IN SPEC. ALL THE LIGHTS ON THE SHIFTER LIGHT UP. BUT THERE IS NO ISSUE SHIFTING

Mileage: 50,000

WHILE IN MOTION, LIGHTS ON THE SHIFTER COME ON A SAY SERVICE SHIFTER. PREVIOUSLY, WHEN THIS HAPPENED, THE ENGINE SHUT OFF.

Mileage: 72,000

SERVICE SHIFTER WARNING LIGHTS COME ON WHEN STARTING AND DRIVING

Mileage: 41,000

AFTER STARTING CAR IN MORNING, THE SHIFTER WAS PUT INTO DRIVE. WHILE SHIFTER WAS IN DRIVE THE LIGHT BESIDE SHIFTER WAS BLINKING. THEN A MESSAGE POPPED UP ON THE DASH SAYING TO PUT THE VEHICLE IN NEUTRAL OR PARK. VEHICLE WAS PUT IN PARK, THEN BACK IN DRIVE AND A CHECK ENGINE LIGHT CAME ON, THE CHECK ENGINE LIGHT CODE WAS U0001 FOR A CAN C BUS. WHEN PUSHING ON THE ACCELERATOR PEDAL THE CAR WAS LAGGING AND DID NOT SEEM TO RESPOND THE SAME AS IT USUALLY WOULD. TOOK VEHICLE TO DEALER AND EXPLAINED WHAT HAD HAPPENED. THE DEALERSHIP SAID THEY COULD NOT FIND THE ROOT CAUSE. THEY CLEARED THE CODE AND LET ME LEAVE.

Mileage: 108,000

BACKING UP MY JEEP AND THE SERVICE SHIFTER MESSAGE APPEARED IN THE DASH AND RED LIGHTS CAME ON THE BY THE SHIFTER. I PUT IT BACK IN PARK AND RESTARTED MY JEEP. LIGHTS AND ERROR MESSAGE WENT AWAY.

Mileage: 17,425

2017 JEEP CHEROKEE. THE SERVICE SHIFTER COMES CODE COMES ON DRIVER DASH PANEL DISPLAY. BROUGHT TO DEALER WITHIN 1ST TWO WEEKS OF PURCHASE OF OF A CERTIFIED PRE-OWNED VEHICLE WITH UNDER 20,000 MILES. DEALERSHIP INITIALLY WASN'T ABLE TO REPLICATE THE ISSUE AND THEREFORE THE ISSUE WAS NOT ADDRESSED. WITHIN A FEW DAYS, ISSUE HAPPENED AGAIN. BROUGHT BACK TO DEALERSHIP AND THEY FOUND THE ERROR CODE. HOWEVER, AFTER A FEW MORE WEEKS, THE ISSUE OCCURED AGAIN AND THEN THEY WERE ABLE TO FINALLY SAY IT WAS UNDER WARRANTY AND WOULD BE FIXED AND THAT IT WAS A SHIFTER ISSUE. NOW, MONTHS LATER, WHILE DRIVING, THE CAR JUST STOPPED WITH A SHIFTER ERROR ON THE DASH. I WAS ABLE TO PULL OVER AND STOP THE VEHICLE AND RE-START THE VEHICLE AFTER A FEW ATTEMPTS AND THE CODE IS NO LONGER THERE. WE IMMEDIATELY CALLED THE DEALER AND GARAGED THE CAR FOR ALMOST ONE WEEK UNTIL THE APPOINTMENT. " THE CAR WAS TAKEN TO THE DEALERSHIP AND I AM NOW TOLD IT IS STILL A SHIFTER ISSUE AND THAT IT IS NOT UNDER WARRANTY. I AM NOT SURE HOW THIS IS NOT COVERED UNDER A POWERTRAIN WARRANTY. THE CAR LOST POWER WHILE WERE DRIVING. LUCKILY, WE WERE ONLY IN OUR NEIGHBORHOOD. I AM CONCERNED THAT THE SHIFTER IS FAULTY AND EVEN IF PAYING OUT OF POCKET WILL NOT RECTIFY THE ISSUE. THERE ARE LOTS OF SIMILAR REPORTS FILE HERE ON THE NHTSA SITE FOR THE 2017 JEEP CHEROKEE. I WOULD LIKE THIS DOCUMENTED HERE IN THE EVENT THERE IS A SAFETY RECALL OR FUTURE INCIDENT WITH THIS VEHICLE. THE DEALERSHIP WAS CENTRAL IN NORWOOD, MA

Mileage: 36,000

SERVICE SHIFTER WARNING CAME ON IN INSTRUMENT PANEL AND ALL RED LIGHTS ON GEAR PANEL WERE LIT UP AS I WAS SHIFTED FROM REVERSE TO DRIVE BACKING FROM MY DRIVEWAY.

Mileage: 90,566

ON 10/7/2020 THE SERVICE SHIFTER LIGHT CAME ON AND ALL LIGHTS ON THE SHIFTER TURN RED AS I WAS GETTING ONTO INTERSTATE 88 IN ILLINOIS. ON 10 /8/2020 IT CAME ON AGAIN WHILE DRIVING DOWN A CITY STREET. HAVE READ ABOUT THIS HAPPENING TO OTHERS AND CAUSING WRECKS.

Mileage: 76,000

TL* THE CONTACT OWNS A 2017 JEEP CHEROKEE. THE CONTACT STATED THAT WHILE OPERATING THE VEHICLE, THE SERVICE SHIFTER MESSAGE REMAINED ILLUMINATED. AFTER TURNING OFF AND RESTARTING THE VEHICLE, THE MESSAGE DISAPPEARED. THE VEHICLE WAS TAKEN TO THE LOCAL DEALER PARKWAY CHRYSLER DODGE JEEP RAM LOCATED AT 311 COMMERCIAL PKWY, DOVER, OH 44622, AND THE TRANSMISSION SHIFTER CABLE WAS REPLACED. THE FAILURE WAS REMEDIED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 24,000.

Mileage: 24,000

OUR BRAND NEW VEHICLE HAS BEEN IN FOR MAINTENANCE SEVERAL TIMES, DUE TO SERVICE SHIFTER AND SERVICE 4X4. THIS IS ALL DUE TO A FAULTY SHIFTER BEZEL AND FAULTY WIRING TO THE SHIFTER BEZEL. THIS IS A COMMON ISSUE AND WELL KNOWN IF YOU DO GOOGLE SEARCHES ON THIS VEHICLE. CAN THIS BE LOOKED INTO? ITS NOT FAIR FOR THE CUSTOMER AND DEFINITELY AN ISSUE IF THE DEALER KNOWS EXACTLY WHAT THE ISSUE IS BEFORE RECEIVING THE CAR. MAKE THIS A RECALL ALREADY. WHY IS THIS AN ISSUE? BECAUSE IT PREVENTS THE VEHICLE FROM BEING THROWN INTO 4X4 AND ALSO CAUSES SOME VEHICLES TO LOOSE CONTROL FROM WHAT I AM READING. IN MY CASE, MY VEHICLE CAN NOT GO INTO 4X4.

Mileage: 200

MY 2017 JEEP CHEROKEE HAS 32,000 MILES ON IT AND SUDDENLY MY "SERVICE SHIFTER" MESSAGE CAME ON. I TOOK IT TO THE DEALERSHIP AND THEY TOLD ME THEY HAVE HAD SEVERAL JEEPS THAT HAVE HAD THIS PROBLEM. IT IS GOING TO COST ME OVER $300 TO REPAIR THIS ERROR MESSAGE. I FEEL THIS IS A DEFECT IN THE VEHICLE AND WANTED TO MAKE SURE MY COMPLAINT IS RECORDED. THIS REPAIR THAT NO ONE SEEMS TO REALLY KNOW MUCH ABOUT IS A VERY SERIOUS HIT TO MY FAMILY'S BUDGET.

Mileage: 32,000

THE SERVICE SHIFTER MESSAGE HAS BEEN COMING ON AND ALL THE LIGHTS ON THE SHIFTER COME ON AS WELL. THE PAST 10 DAYS THE CAR HAS COMPLETELY SHUT DOWN (NO POWER) WHILE DRIVING. THEN WHEN I TRY TO RESTART IT HAS TAKEN A BIT BEFORE IT WILL START. I HAVE HAD TO TURN HAZARD LIGHTS ON IN MIDDLE OF ROAD WHERE I AM STOPPED. THIS HAS HAPPENED 3 TIMES IN THE PAST 10 DAYS. DRY WEATHER, GOING APPROXIMATELY 30 TO 40 MPH. NO RECALL BUT I SEE MANY OF THESE SAME ISSUES ONLINE IN BLOGS.

Mileage: 42,500

TRANSMISSION LOST POWER AND LOSS OF PROPULSION WILL NOT ENGAGE IN PARK., HAD NO WARNING, STRANDED 477 MILES FROM HOME. HAVING SOMEONE FROM COLORADO COMING TO TOW IT BACK TO COLORADO. THERE IS A RECALL FOR THIS ISSUE WITH JEEP BUT MINE WAS NOT ENCLUDED. STOPPED FOR GAS WENT TO TAKE OFF TO GET ON INTERSTATE AND QUIT. AND HERE WE SIT. IT HAD A RECALL IN SEPTEMBER 2017 FOR A SHIFT CONTROL MODULE PLUS TRANSMISSION UPDATE WHICH WE HAD DONE, WASN'T NO ISSUE TILL TODAY. SEEMS IT'S A PROBLEM IN JEEPS. THANK YOU.

Mileage: 93,051

THE SHIFTER DOES NOT SHIFT THE GEARS CORRECTLY NOT COMMUNICATING TO THE ENGINE ALL LIGHTS ARE RED ON SHIFTER GEAR MAKING IT UNSAFE TO DRIVE. THE WINDSHIELD WIPER HOSE WAS NEVER ADDED TO PASSENGERS SIDE MAKING VISIBILITY HARD IN SLUSH OR WINTER WEATHER WITH ONLY THE DRIVER SIDE HOSE HOOKED UP IT DOESN'T CLEAR THE WINDSHIELD PROPERLY

TL* THE CONTACT OWNS A 2017 JEEP CHEROKEE. THE CONTACT STATED THAT THE SERVICE SHIFTER WARNING LIGHT ILLUMINATED ON SEVERAL OCCASIONS. THE CONTACT TOOK THE VEHICLE TO EASTGATE CHRYSLER JEEP DODGE RAM (500 SHADELAND AVE, INDIANAPOLIS, IN 46219; (317) 352-9361) WHO WERE UNABLE TO IDENTIFY THE CAUSE OF THE FAILURE DUE TO THERE NOT BEING A WARNING LIGHT ILLUMINATED. THE CONTACT STATED THAT THE VEHICLE WAS TAKEN BACK TO THE SAME DEALER WHO REPLACED THE SHIFTER AND THE WIRING HOUSING. THE FAILURE PERSISTED. THE CONTACT STATED THAT SHE NOTICED THAT WHEN IT WAS COLD OUTSIDE THEY NOTICED THAT THE DRIVER'S SIDE FRONT DOOR WAS EXTREMELY DIFFICULT TO OPEN. THE CONTACT STATED THAT ONCE THE TEMPERATURE WAS WARMER, SHE COULD HEAR WATER MOVING AROUND INSIDE THE DOOR. THE CONTACT STATED THAT AN APPOINTMENT WAS SCHEDULED TO HAVE THE VEHICLE INSPECTED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 516.

Mileage: 516

SERVICE SHIFTER LIGHT CONSTANTLY COMES ON. 2017 CHEROKEE HAS BEEN HAPENNING SINCE 20,000 - NOW HAVE 30,000 . HAVE SEEN AND HEARD HORROR STORIES. DEALER SAYS NO ISSUES. WANTS TO CHARGE FOR REPAIRS.

Mileage: 28,000

SERVICE SHIFTER LIGHT COMES ON & ALL LIGHTS IN GEAR SELECT COME ON. THIS THE THIRD TIME THIS HAS HAPPENED. I CAN ONLY FIND INVOICES FOR TWO TIMES. EACH TIME THIS HAS HAPPENED THE VEHICLE WAS IN MOTION.

THE SERVICE SHIFTER LIGHT KEEPS COMING ON TOOK IT TO THE DEALER THEY SAID IT NEEDED AN UPDATE THEY DID THAT 2 DAYS LATER THE SAME THING. TOOK IT BACK NOW THEY HAVE TO REPLACE THE WHOLE SHIFTER AND COMPONENTS SAYS IT IS NOT COVERED UNDER WARRANTY. HAPPENS WHEN DRIVING AT ANY SPEED.

Mileage: 79,000

SINCE ABOUT 5K MILES MY SERVICE SHIFTER LIGHT COMES ON PERIODICALLY. DEALERSHIP NOTIFIED AND SAID THERE'S NO CODES SO DON'T WORRY WITH IT. NOW EVERY TIME I MAKE A LEFT TURN IT COMES ON. CLEARS WHEN YOU TURN VEHICLE OFF AND BACK ON UNTIL NEXT LEFT TURN. NOW I HAVE 122K ON IT STILL HAPPENS. SOMETIMES IT WILL CAUSE ERRATIC ACCELERATION. AT A STOP LIGHT IT WILL TURN ON THE PARKING BRAKE AND KILL THE ENGINE. AGAIN CLEARS WITH TURN OFF ON

Mileage: 5,000

WHEN I START MY CAR THE DISPLAY ON THE DASHBOARD SHOWS 'SERVICE SHIFTER' AND ALL THE GEAR NAME LIGHTS ON THE SHIFTER LIGHT UP RED. THE NOTIFICATION ON THE DISPLAY WILL NOT GO AWAY AND THE LIGHTS WILL NOT TURN OFF UNTIL THE ENGINE IS TURNED OFF. THIS HAPPENS IF THE VEHICLE IS STATIONARY WHEN THE ENGINE IS TURNED ON AND SOMETIMES WILL HAPPEN RANDOMLY WHOLE THE VEHICLE IS IN MOTION. OFTEN THIS WILL HAPPEN AS I AM IN THE PROCESS OF BRAKING TO PARK AND TURN THE VEHICLE OFF. THIS HAPPENS AT VARIOUS SPEEDS, BUT MOST OFTEN AT LOWER LEVEL SPEEDS IN RESIDENTIAL AREAS.

Mileage: 57,725

SHIFTER LIGHTS COME ON WHEN DRIVING A LOT. HAVE TO PULL OVER AND TURN OFF THEN RESTART. THIS IS DANGERS AS IT IS HAPPENING ON A HIGHWAY

Mileage: 77,000

HAVING SERIOUS SHIFTING ISSUES AND IT IS BEING IGNORED BY THE MANUFACTURER AS SOMETHING THAT IS SUPPOSE TO BE A CHARACTERISTIC FOR THIS VEHICLE WHICH IS IMPOSSIBLE.

Mileage: 25,000

SERVICE SHIFTER LIGHT KEEPS COMING ON. DEALER ADVISED TO LOOK ON INTERNET AND SEE THE CRASHES CAUSED BY NOT FIXING IT. HAPPENS WHEN IN MOTION AND WHEN SHIFTING THE VEHICLE INTO AND OUT OF GEAR.

Mileage: 53,000

TL* THE CONTACT OWNS A 2017 JEEP CHEROKEE. THE CONTACT STATED THAT WHILE OPERATING THE VEHICLE, THE TRANSMISSION SERVICE SHIFTER LIGHTS WERE ALL ILLUMINATED. THE CAUSE OF THE FAILURE WAS NOT DETERMINED. THE LOCAL DEALER AND MANUFACTURER WERE NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 100,000.

Mileage: 100,000

SHIFTER SERVICE WARNING LIGHTS, JEEP DOESN'T KNOW WHAT THIS MEANS. MESSAGES ALL OVER INTERNET WITH SAME PROBLEM.

Mileage: 60,000

I WAS SIMPLY DRIVING DOWN THE ROAD AT APROX 30 MPH. I HEARD A DING LOOKED AT MY DASH AND SERVICE SHIFTER SOON NOTICE WAS ON MY DASH. LOOKED DOWN AT GEAR SHIFT ALL LIGHTS WHERE RED P R N D +.. I PULLED OVER LEFT THE VEHICLE RUNNING AND SHIFTED IT TO PARK. ALL LIGHTS AND THE SERVICE SHIFTER SOON NOTICE REMAINED. I TURNED OFF VEHICLE FOR 5-10 MINUTES. STARTED AGAIN AND WARNING MESSAGE WAS GONE. LIGHTS ON GEAR SHIFT RETURNED TO NORMAL ONLY LIGHTING UP THE GEAR THE VEHCLE WAS ACTUALLY IN. THERE WAS NO WARNING PRIOR TO THIS OCCURRENCE. VEHICLE MADE NO UNUSUAL SOUNDS, NO SHIFTING FUNNY, NO ISSUES GOING INTO GEAR. NOTHING COMPLETELY OUT OF THE BLUE.

Mileage: 51,347

TL* THE CONTACT OWNS A 2017 JEEP CHEROKEE. THE CONTACT STATED WHILE DRIVING 45 MPH, THE STEERING WHEEL SEIZED. THE BRAKE PEDAL WAS DEPRESSED AND SEIZED. THE CONTACT STATED THAT THE SERVICE SHIFTER WARNING LIGHT WAS ILLUMINATED. THE CONTACT PULLED OVER AND RESTARTED THE VEHICLE AND DROVE TO HIS RESIDENCE. THE VEHICLE WAS TAKEN TO MCKINNEY DODGE CHRYSLER JEEP RAM & USED CARS LOCATED AT 4574 CALHOUN MEMORIAL HWY, EASLEY, SC 29640, (864) 859-1981, WHERE THE CONTACT WAS INFORMED THAT AN OIL CHANGE WAS NECESSARY. THE VEHICLE RECEIVED AN OIL CHANGE BUT, CONTINUED TO EXPERIENCE THE FAILURE. THE VEHICLE WAS TAKEN TO PIEDMONT CHRYSLER DODGE JEEP RAM LOCATED AT 4015 CLEMSON BLVD, ANDERSON, SC 29621, (864) 305-4234, AND WAS INFORMED THAT AN OIL CONSUMPTION TEST WAS NECESSARY. THE CONTACT STATED THAT THERE WAS OIL LEAKING FROM THE VALVE COVER. THE VEHICLE WAS TAKEN TO INDEPENDENT MECHANIC AND WAS INFORMED THE VALVE COVER NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE CONTACT STATED SHORTLY AFTERWARDS THE NUMBER 3 CYLINDER NEEDED TO BE REPLACED. THE CONTACT STATED THAT THE VEHICLE REPAIRED HOWEVER, THE VALVE COVER STARTED LEAKING AGAIN. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER HAD BEEN INFORMED OF FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 30,000.

Mileage: 30,000

TL* THE CONTACT OWNS A 2017 JEEP CHEROKEE. THE CONTACT STATED THAT THE SERVICE SHIFTER WARNING LIGHT ON THE INSTRUMENT PANEL REMAINED ILLUMINATED. ADDITIONALLY, SEVERAL OTHER WARNING LIGHTS ON THE GEAR SHIFTER WERE CONSTANTLY ILLUMINATED IN RED. WHILE SHIFTING GEARS, THE WARNING LIGHTS REMAINED ILLUMINATED. THE VEHICLE WAS NOT TAKEN TO A DEALER TO BE DIAGNOSED. THE MANUFACTURER WAS NOT CONTACTED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 41,000.

Mileage: 41,000

TL* THE CONTACT OWNS A 2017 JEEP CHEROKEE. THE CONTACT STATED THAT THE SERVICE SHIFTER WARNING LIGHT AND SEVERAL OTHER UNKNOWN LIGHTS ON THE GEAR SHIFTER WERE ILLUMINATED WHILE DRIVING. THE FAILURE RECURRED SPORADICALLY. THE DEALER WAS NOT CALLED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE WAS NEITHER DIAGNOSED NOR REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 42,000.

Mileage: 42,000

TL* THE CONTACT OWNS A 2017 JEEP CHEROKEE. THE CONTACT STATED THE SERVICE SHIFTER MESSAGE DISPLAYED ON THE INSTRUMENT PANEL. ADDITIONALLY, THERE WAS WATER ENTERING THE VEHICLE AT THE WHEEL HUB LINER AT THE BOLT HEAD. THE CARPET WAS WET FROM WATER INTRUSION INTO THE CABIN OF THE VEHICLE. THE CONTACT STATED THE RAIN WATER CAUSED THE VEHICLE TO RUST. THE VEHICLE WAS TAKEN TO TWO INDEPENDENT MECHANICS WHERE THE CONTACT WAS INFORMED THAT THE SHIFTER NEEDED TO BE REPLACED. THE LOCAL DEALER WAS NOT CONTACTED. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE MANUFACTURER WAS CONTACTED BUT, NO FURTHER ASSISTANCE WAS PROVIDED. THE CONTACT STATED THE FAILURE WAS LIKE SERVICE BULLETIN: 2301516 A. THE FAILURE MILEAGE WAS 50,000.

Mileage: 50,000

TL* THE CONTACT OWNS A 2017 JEEP CHEROKEE. THE CONTACT STATED WHILE DRIVING AT VARIOUS SPEEDS, THE SHIFT INDICATOR LIGHT ILLUMINATED IN RED WITH THE SERVICE SHIFTER MESSAGE DISPLAYED ON THE INSTRUMENT PANEL. AFTER STOPPING AND RESTARTING THE VEHICLE, THE FAILURE WAS SELF CORRECTED. IN ADDITION, WHILE DEPRESSING THE ACCELERATOR PEDAL, THE VEHICLE LUNGED FORWARD AND VIBRATED AND FAILED TO IMMEDIATELY ACCELERATE. THE CAUSE OF THE FAILURES WERE NOT DETERMINED. THE LOCAL DEALER AND MANUFACTURER WERE NOT NOTIFIED OF THE FAILURES. THE FAILURE MILEAGE WAS 49,000.

Mileage: 49,000

TL* THE CONTACT OWNS A 2017 JEEP CHEROKEE. THE CONTACT STATED THAT THE SERVICE SHIFTER WARNING LIGHT ILLUMINATED INTERMITTENTLY. THE VEHICLE WAS TAKEN TO NYLE MAXWELL SUPERCENTER (13401 N. FM 620, AUSTIN, TX 78717) TO BE DIAGNOSED HOWEVER, THE MECHANIC WAS UNABLE TO DUPLICATE THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE RECURRED FOUR ADDITIONAL TIMES. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 4,000.

Mileage: 4,000

SERVICE SHIFTER LIGHT MESSAGE ON DASH. ALL LIGHTS ON PRND LIGHT UP. HAPPENS VERY OFTEN

Mileage: 54,000

SERVICE SHIFTER CONTINUES TO DISPLAY EVERY SO OFTEN. NO ERROR CODE PRESENT IN SYSTEM. WHEN IT IS DISPLAYED ALL LIGHTS ON SHIFTER TURN ORANGE. ONCE CAR IS STOPPED AND TURNED OFF IT GOES AWAY BUT RETURNS AFTER AWHILE.

Mileage: 53,500

SERVICE SHIFTER LIGHT, ALL GEARS LIGHT UP RED.

Mileage: 29,000

I HAVE HAD SHIFTER SERVICE WARNINGS EVERY TIME I START THE VEHICLE AND IT SHIFTS CRAZY AND STALLS OUT WHILE DRIVING. ALL THE LIGHTS ON THE SHIFTER LIGHT UP AS WELL SO YOU DON'T KNOW WHAT GEAR YOU ARE IN. WHILE THE DASH SAYS SHIFTER SERVICE NONE OF THE OTHER FEATURES WORK LIKE TIRE PRESSURE OR OTHER GAGES AND SETTING.

Mileage: 15,000

SHIFTER PROBLEM WIRING

Mileage: 25,000

WELL OVER A YEAR AGO THE "SERVICE SHIFTER" MESSAGE BEGAN COMING ON AND OFF APPEARING ON MY JEEP DASHBOARD. I CALLED MY DEALER SERVICE DEPARTMENT TO MAKE AN APPOINTMENT TO HAVE IT SERVICED. I WAS TOLD THAT IF THE LIGHT WAS NOT ON THERE WASN'T ANYTHING THEY COULD DO. AFTER SOME TIME PAST IT STOPPED COMING ON. APPROXIMATELY 3 WEEKS AGO IT STARTED COMING ON AND OFF AGAIN. I CALLED THE DEALER AGAIN AND WAS TOLD IT WAS A "KNOWN ISSUE" AND TO BRING IT IN. I MADE AN APPOINTMENT BUT A WEEK BEFORE THE APPOINTMENT MY JEEP WOULDN'T START. THE SHITFTER WOULD NOT MOVE AT ALL. THE TOW TRUCK DRIVER WAS STRUGGLING TO BE ABLE TO PUT THE CAR IN NEUTRAL TO GET THE JEEP OUT FO THE GARAGE. I WAS TOLD BY THE DEALER WHO HAD MY CAR FOR 2 FULL DAYS THAT THE BATTERY WAS MESSED UP AND THERE WAS LOST COMMUNICATION. I WAS TOLD THEY ALSO SAW PREVIOUS MESSAGES REGARDING THE SHIFTER. THEY REPLACED THE BATTERY AND ALL THE CODES WERE CLEARED. THEY APPARENTLY TEST DROVE THE CAR AND COULD NOT GET THE SERVICE SHIFTER MESSAGE TO COME BACK UP. I WAS TOLD I COULD REPLACE THE BEZEL AND HARNESS PARTS OF THE SHIFTER BUT I HAD TO PAY FOR IT BECAUSE I WAS OUT OF WARRANTY. I WAS ALSO TOLD THAT THE PARTS HAD BEEN RECONFIGURED. IF THEY KNOW THERE IS A PROBLEM AND RECONFIGURED THE PARTS WHY ISN'T THERE A RECALL? WHY DIDN'T THEY REPLACE THIS WHEN I CALLED THEM THE FIRST TIME AND WAS STILL UNDER WARRANTY? I'VE RESEARCHED THIS ONLINE AND HAVE SEEN A LOT OF INDIVIDUALS WITH THE EXACT SAME PROBLEM. ALSO, WHEN I WENT TO PICK UP MY JEEP THE FIRST THING THAT HAPPENED WAS A LOW TIRE MESSAGE. I PUT NEW TIRES ON THE JEEP ONE MONTH AGO. I CROSSED THE STREET TO GAS STATION TO AIR PUMP AND ALL TIRES WERE FINE. I WENT BACK TO DEALER AND THEY CHECKED THEM. ALL WERE FINE. I WAS TOLD THEY HAD NO IDEA WHY LIGHT WAS ON AND I WOULD HAVE TO MAKE ANOTHER APPT. THEY HAD THE CAR FOR 2 DAYS! I AM BEYOND FRUSTRATED!!!!!

Mileage: 107,000

WHILE DRIVING THE SERVICE SHIFTER LIGHTER APPEARS ON DASH AND SHIFTER POSITION LIGHTS ALL LIGHT RANDOMLY AND HAS BEEN BECOMING MORE FREQUENT. THEY TURN OFF ONCE I STOP, TURN THE CAR OFF, AND RESTART THE CAR. I HAVE READ MODELS PREVIOUSLY HAVE BEEN RECALLED FOR THIS ISSUE BUT NOT 2017 WHICH APPEARS TO HAVE THE SAME ISSUES. ALSO I'VE HAD TO CHANGE MY SPARK PLUGS AT ABOUT EVERY 50,000 MILES. I REPLACED THEM ONCE ALREADY AND ONCE AGAIN I AM HAVING THE SAME ISSUE THE CHECK ENGINE LIGHT IS ON AND AT TIMES THE CAR IS SHAKING FROM THE MISFIRING. THE CHECK ENGINE LIGHT REMAINS ON AT A TIMES. THE CHECK ENGINE LIGHT FLASHES AND THE CAR IS SHAKING THE POWER AND ACCELERATION ARE SIGNIFICANTLY REDUCED WHEN THE SPARK PLUGS ARE ACTIVELY MISFIRING. THIS ONLY OCCURS WITH ACCELERATING AND PRESSING ON GAS PEDAL AND HAPPENS CONSTANTLY WHILE DRIVING. I'VE NEVER HAD TO REPLACE SPARK PLUGS THIS OFTEN THEY USUALLY LAST ATLEAST 100,000 MILES. THERE IS A PROBLEM WHEN THEY BARELY LAST FOR HALF THAT AND REQUIRE REPLACEMENT ATLEAST 2 TIMES BEFORE THEY SHOULD GO BAD. THESE SEEM TO BE A COMMON ISSUE BUT WHEN YOU ASK THE DEALER THEY ACT CLUELESS AND SOMETHING NEEDS TO BE DONE. THESE ARE COSTLY PROBLEMS THAT SHOULD NOT BE OCCURRING OR OCCURRING THIS FREQUENTLY. PLEASE INVESTIGATE.

Mileage: 50,000

WHILE DRIVING THE SERVICE SHIFTER LIGHTER APPEARS ON DASH AND SHIFTER POSITION LIGHTS ALL LIGHT RANDOMLY AND HAS BEEN BECOMING MORE FREQUENT. THEY TURN OFF ONCE I STOP, TURN THE CAR OFF, AND RESTART THE CAR. I HAVE READ MODELS PREVIOUSLY HAVE BEEN RECALLED FOR THIS ISSUE BUT NOT 2017 WHICH APPEARS TO HAVE THE SAME ISSUES. ALSO I'VE HAD TO CHANGE MY SPARK PLUGS AT ABOUT EVERY 50,000 MILES. I REPLACED THEM ONCE ALREADY AND ONCE AGAIN I AM HAVING THE SAME ISSUE THE CHECK ENGINE LIGHT IS ON AND AT TIMES THE CAR IS SHAKING FROM THE MISFIRING. THE CHECK ENGINE LIGHT REMAINS ON AT A TIMES. THE CHECK ENGINE LIGHT FLASHES AND THE CAR IS SHAKING THE POWER AND ACCELERATION ARE SIGNIFICANTLY REDUCED WHEN THE SPARK PLUGS ARE ACTIVELY MISFIRING. THIS ONLY OCCURS WITH ACCELERATING AND PRESSING ON GAS PEDAL AND HAPPENS CONSTANTLY WHILE DRIVING. I'VE NEVER HAD TO REPLACE SPARK PLUGS THIS OFTEN THEY USUALLY LAST ATLEAST 100,000 MILES. THERE IS A PROBLEM WHEN THEY BARELY LAST FOR HALF THAT AND REQUIRE REPLACEMENT ATLEAST 2 TIMES BEFORE THEY SHOULD GO BAD. THESE SEEM TO BE A COMMON ISSUE BUT WHEN YOU ASK THE DEALER THEY ACT CLUELESS AND SOMETHING NEEDS TO BE DONE. THESE ARE COSTLY PROBLEMS THAT SHOULD NOT BE OCCURRING OR OCCURRING THIS FREQUENTLY. PLEASE INVESTIGATE.

BROUGHT USED CAR AT 45000 MILES. GOT SERVICE SHIFTER LIGHT AND CHECK ENGINE LIGHT (PE420 CATALYTIC CONVERTERS). SERVICE SHIFTER LIGHT APPEAR RANDOMLY WHEN DRIVING FROM 10-60 MPH, AND GOES AWAY WHEN TURNING OFF CAR. HAS RETURNED EVERY 3 DAYS FOR ONE WEEK. CHECK ENGINE LIGHT REMAINS ON FOR ENTIRE WEEK. REAR PASSENGER SIDE DOOR LOCK DOES NOT RESPOND TO LOCK/UNLOCK BUTTON PRESS. REVERSE CAMERA DOES NOT DISPLAY CLEAR IMAGE.

Mileage: 49,000

WHILE DRIVING THE SERVICE SHIFTER LIGHTS COMES ON AND I WOULD HAVE TO STOP AND TURN THE ENGINE OFF THEN ON FOR IT TO RETURN TO NORMAL. IT STARTED INFREQUENTLY AND NOW IT HAPPENS FEW TIMES A DAY. THE DEALER CLAIMS THEY NEVER HEARD OF THIS ISSUE WHILE AN ONLINE SEARCH REVEALS THAT LOT OF OWNERS ARE FACING THIS EXACT SITUATION.

Mileage: 52,000

SHIFTER WARNING LIGHT COMES ON - SHIFTS HARD AT TIMES - TAKING OFF FROM A STAND STILL - HIGHWAY

Mileage: 81,000

EVERY 3000 MILE I DO MY VEHICLE MAINTENANCE WHICH REQUIRES ME TO DO MY (OIL CHANGE) JULY , 2020 ON AUGUST 2 2020 I HEARD SOMETHING WHILE DRIVING ON A UPHILL I PULL OVER I CHECK EVERYTHING SEEM OK WHEN I GOT HOME I CHECK MY OIL STICK AND REALIZE I WAS IN NEED OF ABOUT A QUART OF OIL I WENT TO THE PLACE I HAD OIL CHANGE DONE AND ADDED A HALF QUART OF OIL (MANUFACTURED RECOMMENDED) ON AUGUST 15 ,2020 I WAS DRIVING AN HEARD A BANG LIKE I HIT OR RAN OVER SOMETHING ALL OF SUDDEN MY VEHICLE DASH BOARD LIGHTS CAME ON A MY CAR SHUT OFF A PASSING VEHICLE INFORM ME ALL MY OIL WAS COMING OUT , I HAD THE VEHICLE TOW HOME THE TOW DRIVER INFORM ME THE OIL PAN WAS CRACK I INSPECTED AND REMOVE THE OIL PAN AND REALIZED THE PROBLEM WAS A MANUFACTURER PROBLEM THE CRACK WAS COURSE FROM THE INSIDE OUT AND THE ENGINE OIL COMPONENT WAS CRACK AS IT WAS WITH THE TIMING BELT , I ONLY HAVE 26,500 MILES MY PHONE NUMBER IS +[XXX] THANK YOU IN ADVANCE INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *JS *TR

Mileage: 26,500

WHEN I TURN ON MY CAR, I RECEIVE THE MESSAGE "SERVICE SHIFTER" AND ALL LIGHTS TURN RED ON THE GEARS. THE CAR CURRENTLY HAS 29,860 MILES AND AM TOLD IT IS NOT COVERED UNDER WARRANTY.

Mileage: 29,800

WHEN SHIFTING OUT OF PARK, A SERVICE SHIFTER WARNING COMES ON, ALL OF THE SHIFTER INDICATORS LIGHT RED. RETURNING THE CAR TO PARK, AND RESTARTING NORMALLY CLEARS THE WARNING, BUT IT WILL RETURN.

Mileage: 17,500

2017 WITH 34K ON IT AND ON A MINIMUM OF 2 HANDS I HAVE HAD THE ERROR SERVICE SHIFTER COME UP. AFTER CAR IS TURNED OFF, IT WILL GO AWAY FOR NO SPECIFIC AMOUNT OF TIME AND THEN EVENTUALLY POP BACK UP EITHER WHILE DRIVING OR FIRST START UP OF THE DAY.

THE CAR AFTER A CERTAIN NUMBER OF MILES THE SERVICE SHIFTER MESSAGE COMES ON AND ALL THE LIGHTS FOR THE SHIFTER ARE SOLID RED. I TOOK IT TO THE DEALER AND THEY SAID IT WAS A COMPUTER UPDATE AND THAT WAS IT. IT'S KEPT HAPPENING EVER SINCE 15000 MILES.

I HAD JUST GOT OFF THE INTERSTATE AND WAS GOING DOWN THE EXIT RAMP AT APPROXIMATELY 40MPH WHEN SRVC 4WD INDICATOR LIGHT CAME UP ON THE DASH. I DROVE HOME WHICH WAS APPROXIMATELY 15 MILES AWAY. I PARKED AT THE HOUSE, TURNED THE JEEP OFF. WAITED A COUPLE MINUTES AND TURNED IT BACK ON TO SEE IF THE LIGHT WENT OUT. IT DID NOT. IT WAS ABOUT 8PM AND THE DEALERSHIPS WERE CLOSED SO I PLANNED ON MAKING THE PHONE CALL THE NEXT MORNING TO HAVE IT CHECKED AS I HAD JUST RECEIVED A RRECALL ABOUT MY PTU/SPLINES/DIFF ANYWAYS THAT ALSO NEEDED TO BE CHECKED. ABOUT 15 MINUTES LATER I WENT OUTSIDE TO MOVE MY LAWNMOWER AND NOTICED A HUGE PUDDLE OF DARK GREY GREASE ON THE CONCRETE BEHIND MY JEEP.

Mileage: 70,000

SERVICE SHIFTER LIGHT COMES ON AND ALL SELECTIONS LIGHT UP. THIS HAPPENED S WHILE DRIVING . I PARK AND START THE ENGINE 3 HOURS LATER NOW IS OFF.

Mileage: 49,696

3 MONTHS AFTER I PURCHASED MY JEEP IT SHIFTS TERRIBLY. IT DOES NOT DO IT 100% OF THE TIME THOUGH. IT GETS STUCK IN GEARS WHEN SHIFTING THEN REVS TO HIGH RPMS OR JENKS FORWARD. OFTEN TIMES IT FEELS LIKE YOU GET REAR ENDED IT JERKS SO BAD. I HAVE HAD IT IN THE SHOP A FEW TIMES, AND MOST MECHANICS SAY IT IS NORMAL. I AM AFRAID IT WILL JERK FORWARD AND I WILL RUN INTO SOMEONE ONE OF THESE DAYS. IT IS WORSE IN STOP AND GO TRAFFIC, HOT DAYS WHEN A/C IS RUNNING, ETC. IT DOES NOT PERFORM ANY DIFFERENTLY WHEN VEHICLE IS WARMED UP. IT SLIPS GEARS AT BOTH HIGH SPEED AND LOW SPEED, MAKING A LOUD NOISE AND ABRUPT MOTION FORWARD.

Mileage: 55,000

TL* THE CONTACT OWNS A 2017 JEEP CHEROKEE. THE CONTACT STATED THAT THE VEHICLE HESITATED WHILE STOPPED AT A STOP SIGN. THE SERVICE SHIFT LIGHT ILLUMINATED. THE CONTACT RESTARTED THE VEHICLE AND THE LIGHT DISAPPEARED. THE CONTACT SCHEDULED AN APPOINTMENT WITH UPSTATE AUTO SERVICE & BODY WORKS (469 BROADWAY, SARANAC LAKE, NY 12983 518-891-1211). THE CONTACT WAS INFORMED THAT THE PIN TENSION IN THE SHIFTER NEEDED TO BE RESET AND SECURELY ATTACHED TO THE TRANSMISSION. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER HAD NOT BEEN CONTACTED. THE FAILURE MILEAGE WAS 59,900.

Mileage: 59,900

ON A RECURRING BASIS, THE DASHBOARD LIGHTS UP WITH A "SERVICE SHIFTER NOW" MESSAGE AND ALL LIGHTS ON THE GEAR SHIFT ARE ILLUMINATED. AFTER A RESTART, THE LIGHTS GO AWAY AND THE CAR RESUMES NORMAL FUNCTIONALITY. THIS HAS HAPPENED MULTIPLE TIMES OVER THE PAST 6-8 MONTHS.

Mileage: 32,000

WHILE DRIVING 40 -50 MPH ON HIGHWAY 89 IN FLAGSTAFF, AZ I NOTICED A DASH MESSAGE STATING THAT THE SPEED WAS TOO HIGH TO SHIFT INTO 4 WHEEL LOW, ABOUT A MINUTE LATER I NOTICED A DASH MESSAGE THAT STATED THE DIFFERENTIAL LOCK COULD NOT OCCUR AND I NOTICED THAT THE 4 WHEEL LOW BUTTON WAS FLASHING RED. A MINUTE LATER DASH MESSAGE 4 WHEEL LOW WAS CANCELED AND THE 4 WHEEL LOW LIGHT STOPPED FLASHING. I STOPPED AT ABOUT 3 LIGHTS ABOUT 1 MILE APART. ON THE 3RD LIGHT I HAD TO TURN LEFT AND MERGE INTO ONCOMING TRAFFIC BEFORE ENTERING INTERSTATE 40. AS I BEGAN TO ACCELERATE THE TRANSMISSION BUCKED SEVERAL TIMES AND THEN AS I MOVED IN FRONT OF ON COMING TRAFFIC THE DRIVE SYSTEM DISENGAGED AND THE ENGINE REVVED. THERE WAS NO DASH MESSAGE NOR WERE THERE ANY TRANS AXLE LIGHTS FLASHING. AS I COASTED TO A STOP TRAFFIC WAS PILING UP BEHIND ME. I PLACED THE THE TRANSMISSION INTO NEUTRAL AND THEN BACK INTO DRIVE, BUT IT DID NOT ENGAGE. AS I WAS ALMOST STOPPED, I HIT THE BRAKES AND STOPPED, THEN TURNED THE ENGINE OFF AND PLACED THE TRANSMISSION INTO PARK. I THEN RESTARTED THE ENGINE AND IT SHUT OFF, SO I STARTED IT AGAIN AND PLACED THE TRANSMISSION INTO DRIVE AND IT ENGAGED. I TOOK THE VEHICLE TO THE DEALER AND THEY STATED THERE WAS NOTHING THEY NOTICED OR COULD DO. ALTHOUGH I DID NOT THINK I HAD PRESSED THE 4 WHEEL LOW BUTTON, I CONSIDERED THAT I MAY HAVE INADVERTENTLY, SO AFTER LEAVING THE DEALERSHIP I TESTED TO SEE IF I COULD CREATE THE SAME CONDITION AND I COULD NOT. I ALSO NOTICED THAT THE BUTTONS FOR THE TRANS AXLE WERE NOT EASY TO PUSH INADVERTENTLY. ALSO, WHEN PUSHED THE LIGHTS ON THE BUTTONS WOULD FLASH YELLOW AND NOT RED. THIS TRANSMISSION HAS BEEN SLOW TO ENGAGE AND BUCK AT TIMES SINCE NEW. IT ALSO GOES INTO NEUTRAL WHEN TRYING TO DOWNSHIFT BEFORE SHIFTING TO A LOWER GEAR ON DOWN SLOPES. I AM WORRIED THAT IT COULD BE DANGEROUS IF THIS CONDITION OCCURS AGAIN AT THE WRONG TIME.

Mileage: 35,000

I HAVE A SERVICE SHIFTER WARNING THAT PERIODICALLY APPEARS. THIS CAR HAS 145000 HIGHWAY MILES DRIVEN FOR SALES JOB. IT BEGAN LAST YEAR IN 2019 WHEN THE VEHICLE HAD AROUND 90000 MILES AND APPEARS BOTH WHEN I START THE VEHICLE AND ALSO WHILE DRIVING THE VEHICLE

Mileage: 90,000

SERVICE SHIFTER LIGHT CAME ON MY 2017 JEEP CHEROKEE LATITUDE. I WAS TOLD I NEED A NEW SHIFTER CABLE AND MODULE.

Mileage: 60,800

SERVICE SHIFTER LIGHT COMES ON AND ALL SELECTIONS LIGHT UP. THIS HAPPENED S WHILE DRIVING AND THEN CAN'T BE RESET UNTIL CAR IS SHUT OFF. THE CODE BLOCKS THE INSTRUMENT PANEL.

Mileage: 43,000

THE LIGHTS ON THE GEAR SHIFT ALL CAME ON (P, R, N, D) AND ON MY DASHBOARD INSTRUMENT PANEL IT SAID "SERVICE SHIFTER". I SHUT THE CAR DOWN AND RESTARTED, WHICH CORRECTED THE ISSUE TEMPORARILY. HOWEVER IT HAS NOW HAPPENED 3 TIMES IN THE LAST WEEK. IT HAPPENED TWICE WHEN THE VEHICLE WAS STATIONARY AND ONCE WHEN IT WAS MOVING ON A CITY STREET.

Mileage: 39,000

BOUGHT THIS 2017 JEEP NEW WITH 23 MILES ON IT. WITHIN A YEAR THE SERVICE SHIFTER LIGHT STARTED COMING ON. ALL THE LIGHTS ON THE SHIFTER ALUMINATE. THERE IS A CONSTANT WARNING ON THE DASH THAT CAN'T BE CLEARED UNTIL IT IS SHUT OFF AND RESTARTED. RESTART WOULD CLEAR THE LIGHT. I HAVE TAKEN THE VEHICLE TO THE DEALER MULTIPLE TIMES AND THEY COULD NOT DUPLICATE THE PROBLEM M IT HAS SINCE GOTTEN WORSE AND HAPPENS EVERY TIME THE VEHICLE IS PUT IN REVERSE. OF COURSE IT IS OUT OF WARRANTY NOW BUT THIS IS A COMMON ISSUE AND HAS MULTIPLE COMPLAINTS ON MULTIPLE THREADS. THIS CAN EVENTUALLY LEAD TO RANDOM POWER LOSS ISSUES WHILE THE VEHICLE IS IN OPERATION. THIS IS A SEVERE SAFETY ISSUE AND NEEDS A RECALL.

Mileage: 19,000

GETTING A SERVICE SHIFTER MESSAGE AND THE LIGHTS NEXT TO MY GEAR SHIFT ALL TURN RED. I CHECKED ONLINE AND IT SEEMS TO BE A JEEP CHEROKEE ONLY ISSUE AND A LOT OF PEOPLE WHO BROUGHT IT IN TO THE DEALER FOR REPAIR EITHER GOT THEIR CAR BACK WITHOUT THE ISSUE BEING RESOLVED OR THE DEALER DIDN'T KNOW HOW TO RESOLVE IT OR THE CAR CAME BACK IN WORSE CONDITION THAN BEFORE. THIS IS CLEARLY A JEEP CHEROKEE MANUFACTURING FAULT THAT NEEDS TO BE RESOLVED WITH A RECALL. *TR

Mileage: 27,000

I WAS DRIVING AND ALL OF MY LIGHTS CAME ON PRND AND THEN SAID SERVICE SHIFTER. AFTER RESTARTING THE CAR THE WARNING GOES OFF. THERE ARE MANY COMPLAINTS ABOUT THIS AND WHEN YOU TAKE IT IN TO THE DEALER THEY CHARGE $180 TO DIAGNOSE AND THEN SAY THAT IT IS NOT THE ENGINE SO IT IS NOT COVERED UNDER WARRANTY. I HAVE LOOKED ONLINE AND THOUSANDS OF PEOPLE ARE HAVING THE SAME ISSUE. THIS NEEDS TO BE RESOLVED. I AM SCARED TO DRIVE MY CAR BUT DON'T HAVE $180 EVERY TIME THIS LIGHT COMES ON AND I'M NOT KNOWING WHAT GEAR I'M IN BECAUSE ALL OF THEM ARE HIGHLIGHTED. THIS HAS OCCURRED WHEN I WAS DRIVING ON THE HIGHWAY, TURNING DOWN THE STREET AND ALSO WHILE SITTING AT A STOP LIGHT. *TR

Mileage: 44,580

SERVICE SHIFTER WARNINGS COME ON ALL THE TIME WHILE DRIVING. ALSO HARD KNOCK WHEN CAR IS SHIFTING GEARS. *TR

SERVICE SHIFTER MESSAGE COMES UP IN THE MESSAGE CENTER ON THE DASH, AND PRND LIGHTS UP RED WHEN VEHICLE IS IN MOTION. PULLING OVER AND TURNING THE ENGINE OFF SOMETIMES MAKES THE MESSAGE GO AWAY, OTHER TIMES IT PERSISTS. PROBLEM STARTED AT AROUND 11,000 MILES. HAPPENS RANDOMLY, AND DEALERS CANNOT REPLICATE THE ISSUE. *TR

Mileage: 11,000

JEEP CHEROKEE IS GETTING A "SERVICE SHIFTER" ERROR. ALL THE LIGHTS ON THE SHIFTER LIGHT UP AT ONE TIME. ONLY WAY TO STOP IT IS TO TURN THE JEEP OFF AND THEN BACK ON. THIS HAS HAPPENED WHEN MOVING AND STATIONARY. HAPPENING ABOUT EVERY TWO WEEKS. *TR

Mileage: 35,340

TL* THE CONTACT OWNS A 2017 JEEP CHEROKEE. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE VEHICLE HESITATED WHILE ACCELERATING. ADDITIONALLY, THE SERVICE SHIFTER MESSAGE WAS DISPLAYED ON THE INSTRUMENT PANEL. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE MANUFACTURER AND LOCAL DEALER WERE NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 30,000. *BF*JB

Mileage: 30,000

FOR OVER A MONTH NOW I'VE RECEIVED"SERVICE SHIFTER" MESSAGE. CAR SHAKES BADLY AND LOSES POWER AS IF ITS GOING TO SHUT OFF. THREE DIFFERENT TIMES IT DID SHUT OFF AND STRUGGLED TO RE-CRANK! SERVICE SHIFTER MESSAGE GOES AWAY AFTER TURNING THE JEEP OFF & BACK ON. VERY UNSAFE WHEN DRIVING ON THE HIGHWAY (OR ANYWHERE)!!! PURCHASED BRAND NEW AND IS UP TO DATE ON OIL CHANGES, ETC. JEEP ALSO BURNS MORE OIL THAN IT SHOULD. *TR

Mileage: 42,000

THIS HAS HAPPENED SEVERAL TIMES NOW AT 19,000 MILES IT KEEPS SAYING SERVICE SHIFTER THIS NEEDS TO BE RECALLED DUE TO THIS HAPPENING TO ALL JEEP CHEROKEES AT THE MILEAGE. AND OVER. *TR

I STARTED THE JEEP IN THE PARKING LOT AND ALL THE LIGHTS ON THE SHIFTER LIT UP AND A MESSAGE SAID SERVICE SHIFTER. *TR

Mileage: 42,000

A MESSAGE APPEARS STATING TO 'SERVICE SHIFTER SOON' AND ALL THE LIGHTS ON THE SHIFTER LIGHT UP. THE MESSAGE IS RESET AFTER A RESTART. IT COMES BACK AT RANDOM INTERVALS: WHEN FIRST STARTING, DRIVING ON THE INTERSTATE, ETC. IT HAS COME ABOUT 30 TIMES OVER THE COURSE OF 1 YEAR. *TR

Mileage: 38,000

CAR REVS UP LIKE IT SHIFTED INTO NEUTRAL WHILE TRAVELING 65 MPH, LOSS OF POWER, NO ACCELERATION. I WAS ON HIGHWAY AND WAS ABLE TO MAKE THE SHOULDER SAFELY. SEVERAL ERROR MESSAGES POPPED UP ON THE SCREEN, PLACE INTO PARK AND RESTART, ETC.. DID NOT CATCH THEM ALL. PUT INTO PARK, SHUT OFF AND RESTARTED. REGAINED POWER BUT THE CAR STUTTERS AND SHAKES AT ABOUT 25 MPH, SEEMS LIKE IT IS MISSING OUT WHILE IDLING. THIS HAS OCCURRED SEVERAL TIMES THE PAST MONTH. AT FIRST TURNING THE CAR OFF AND RESTART WOULD RUN FINE FOR SEVERAL DAYS. UNTIL YESTERDAY, NOW IT IS STUTTERING WHILE DRIVING ON LOCAL STREETS. THE SERVICE FOUR WHEEL DRIVE IS ON. THE SERVICE ENGINE LIGHT COMES WHILE DRIVING BUT DOES NOT STAY ON ONCE PUT INTO PARK. *TR

Mileage: 64,232

AT 35000 MILES I GOT A DASH LIGHT SAYING SERVICE SHIFTER. IT HAPPENED AGAIN AT 37000 MILES. THIS TIME I SHUT OFF THE ENGINE AND TURNED IT BACK ON AND IT DID NOT CLEAR THE MESSAGE. *TR

Mileage: 35,000

CHECK ENGINE LIGHT COMES ON AND THE VEHICLE STALLS WHILE DRIVING. DEALERSHIP CLAIMS LOW OIL BETWEEN OIL CHANGES, WE HAVE THE OIL CHANGED REGULARLY AT THE DEALERSHIP AND DO NOT EXCEED THE RECOMMENDED MILEAGE BETWEEN CHANGES. THIS HAS OCCURRED ON MAIN ROADS DURING TIMES OF HIGH TRAFFIC AND HAS PUT MY FAMILY IN DANGER ON SEVERAL OCCASIONS. THIS STARTED HAPPENING WITH LESS THAN 20,000 MILES ON THE VEHICLE AND HAS HAPPENED A TOTAL OF FIVE TIMES NOW. THE VEHICLE NOW HAS 36,000 MILES ON IT AND I'M TIRED OF DEALING WITH THIS ISSUE.

Mileage: 36,000

MY DAUGHTER WHO IS 18 WAS GOING TO VISIT HER DAD. SHE CAME TO A STOP LIGHT AT A COMPLETE STOP WHEN AIR BAG LIGHT CAME ON AND CHECK ENGINE LIGHT. SHE WAS GOING TO PULL THE CAR TO THE SIDE TO CALL ME. WHEN SHE PRESS THE GAS THE CAR WENT IN REVERSE ALMOST HITTING THE CAR BEHIND HER. SHE WAS SO SCARED SHE LOOKED DOWN TO MAKE SURE THE CAR WAS STILL IN DRIVE AND IT WAS STILL IN DRIVE AND GOING IN REVERSE. SHE WAS ABLE TO TURN THE CAR OFF AND RESET THE LIGHTS AND DRIVE THE JEEP. THIS IS CRAZY WITH ALL THESE COMPLAINTS AND NOBODY DO ANYTHING. JEEP SHOULD BE RESPONSIBLE AND FIX THIS ISSUE. MY DAUGHTER COULD HAVE BEEN SERIOUSLY HURT

Mileage: 92,217

MY 2017 JEEP CHEROKEE HAS BEEN RANDOMLY THROWING A SERVICE SHIFTER WARNING ON MY DIGITAL DASH (THE MIDDLE OF THE CLUSTER) SINCE 2018 I TOOK IT TO WAXAHACHIE AUTOPLEX THE DEALER I PURCHASED THE CAR FROM AND THEY TOLD ME THERE ARE NO RECALLS. I WAS INFORMED THEY COULD REPLACE THE SHIFTER AT MY COST AND THAT IF I BRING IT BACK I WILL NEED TO PAY TO HAVE IT LOOKED AT. THIS LIGHT STILL COMES ON WHEN THE CAR IS IN DRIVE BUT IT IS RANDOM SOME TIMES AT A STOP LIGHT, DRIVING DOWN THE ROAD, OR IMMEDIATELY AFTER THE CAR HAS BEEN PUT IN DRIVE. I FIGURED IF I WAIT A FEW MONTHS THERE WOULD BE A RECALL OR A FIX FOR THIS ISSUE BUT OVER TWO YEARS LATER THERE IS STILL NO FIX FOR THIS PROBLEM. I HAVE LOOKED ON GOOGLE AND FOUND MULTIPLE CHAT GROUPS OF PEOPLE THAT ARE HAVING THE SAME PROBLEM. I DO NOT UNDERSTAND HOW SOMETHING THIS MAJOR CAN JUST BE SWEPT UNDER THE RUG LIKE THIS! PLEASE HELP JEEP GET IT TOGETHER AND FIX THIS PROBLEM! NOTE THIS HAS NOT AFFECTED THE DRIVE-ABILITY OF THE CAR YET ITS JUST NERVE RACKING. *TR

Mileage: 30,000

*SERVICE SHIFTER* *IN MOTION* *STALLED* THE FOLLOWING IS THE SAME ISSUE I HAD WITH MY 2014 JEEP CHEROKEE. I HAD TRADED THAT VEHICLE IN FOR A NEWER 2017 MODEL BECAUSE OF THIS... I HAVE A 2017 JEEP CHEROKEE. OCCASIONALLY WHEN DRIVING AT ANY SPEED THE VEHICLE WILL STALL AND SAY "SERVICE SHIFTER, PLACE CAR IN P OR N" - I CAN NO LONGER ACCELERATE AND HAVE TO COME TO A COMPLETE STOP. TURN OFF THE VEHICLE. RESTART IT AFTER SEVERAL MINUTES. WHEN I TRY TO RESTART, THE ENGINE HAS A TOUGH TIME KICKING BACK ON.THIS IS A VERY DANGEROUS RECURRENCE AND MUST BE DEALT WITH IMMEDIATELY. THIS IS THE SECOND REPORT I HAVE MADE. THE FIRST REPORT WAS WITH MY 2014 JEEP CHEROKEE. *TR

Mileage: 25,000

STARTED MY 2017 JEEP CHEROKEE, LIKE ANY OTHER DAY, DROVE 30 SECONDS DOWN THE ROAD AND I THOUGHT MY BATTERY WAS GOING DEAD. CAR SHUT DOWN RADIO AND LIGHTS WERE STILL WORKING FINE. WASN'T BATTERY, IT WAS MY SHIFTER, I HAD TO TURN MY CAR OFF IN AN ATTEMPT TO REST WHATEVER THE PROBLEM WAS. MY JEEP STARTED BACK, I THEN TURN AROUND AND GO BACK HOME. '30 SECONDS LATER IN MY DRIVEWAY IT HAPPENED AGAIN'. THIS IS A VERY UNSAFE CONDITION, LUCKILY NO ONE WAS BEHIND ME WHEN MY CAR LOST POWER. I HAD MY SHIFTER REPLACED LAST YEAR YET IT'S STILL CAUSING ME PROBLEMS.

Mileage: 65,400

THIS CAR BURNS OIL AT AN EXTREME RATE, I'VE HAD IT CHECKED OUT FOR CONSUMPTION TESTS AFTER EVERY 1,000 MILES- IT IS ALWAYS LOW ON OIL. WITH NO ANSWERS FROM JEEP WHO IS PERFORMING THESE TASKS. CURRENTLY THE CAR HAS BEEN SINCE ABOUT 25,000 MILES- (IM SITTING AT 51,000 NOW) SHAKING BETWEEN GEARS, THE RPM GAUGE TAC JUMPS AROUND, THE CAR SEEMS TO STRUGGLE RUNNING. EVERY TIME THE CAR IS TAKEN IN - I'M TOLD THE CAR IS RUNNING CORRECTLY EVEN WITH HIGH OIL CONSUMPTION AS WELL AS ISSUES WITH TRANSMISSION AND THAT THIS IS JEEPS STANDARD. I HAVE YET TO HAVE ANYTHING RESOLVED SINCE I'VE BEEN TOLD THERE ARE ZERO PROBLEMS OR THE DEALERSHIP CANNOT REPLICATE THE ISSUES I'VE HAD. A LESS THAN 3 YEAR OLD CAR SHOULD NOT BE BURNING MORE THAN A QUART OF OIL EVERY 1,000 MILES. THIS IS A CAR THAT HAS A STANDARD OF GETTING OIL CHANGES EVERY 6,000 MILES. HOW IS THIS FOLLOWING JEEPS STANDARD. IF I FOLLOWED THIS STANDARD I WOULD BE PULLING MY CAR INTO A DEALERSHIP EVERY RECOMMENDED 6,000 MILES WITH ZERO OIL. I'VE HAD A STARTER EXPLODE IN MY ENGINE, HAD IT FIXED FOR IT TO ONLY DO THE SAME ISSUE A WEEK LATER. WHEN IN MOTION MY ENTIRE CAR HOPPS AROUND, ITS NEARLY IMPOSSIBLE TO TAKE IT ON THE EXPRESSWAY BECAUSE I KNOW ITS SO DANGEROUS. I CANNOT TRUST THIS CAR GOING OVER 55 MILES AN HOUR. I'VE GIVEN UP HOPE IN JEEP AND STILL CONTINUE TO GET MY REGULAR WORK DONE TO KEEP THE CAR BARELY FUNCTIONING. 51,000 MILES. A CAR THAT AS GOTTEN AN OIL CHANGE EVERY 1,000 MILES THE LAST TWO YEARS. AND HAS HAD COMPLETE REGULAR WORK DONE ON IT. THIS IS NOT OKAY. THIS IS DANGEROUS. *TR

Mileage: 25,000

'SHIFTER BEZEL AND WIRING REQUIRES REPLACEMENT ACCORDING TO EIDE CHRYSLER SERVICE TECHS 'SHIFT MODULE NOT FUNCTIONING ' REPLACED BY EIDE CHRYSLER TWICE 'VEHICLE RANDOMLY SWAPS BETWEEN R/N/D WHILE DRIVING 'VEHICLE HAS DIFFICULT TIME STARTING 'CHECK ENGINE LIGHT ' CODE P0128 ' COOLANT TEMPERATURE BELOW THERMOSTAT REGULATING TEMPERATURE OCAUSED VEHICLE TO ENTER 'LIMP MODE' ON THE INTERSTATE, REQUIRING A TOW TRUCK 'VEHICLE CANNOT ACHIEVE MORE THAN 8MPG IN ANY MODE 'SERVICE AIRBAGS / AIRBAG MALFUNCTION RANDOMLY POPS UP ON DASH INFORMATION CENTER 'VEHICLE WAS PLACED IN 'REVERSE' AND THE TRANSMISSION DROVE THE VEHICLE FORWARD, CAUSING AN ACCIDENT ' VEHICLE TOWED TO EIDE CHRYSLER 3/15/2020 THESE ISSUES KEEP COMING UP AND "ITS NOT UNDER WARRANTY". WHEN WILL CHRYSLER RECOGNIZE THIS IS A MAJOR PROBLEM AND RECALL?

Mileage: 45,000

I GET A NOTICE OF 'SERVICE SHIFTER' SPORADICALLY. I'M HIGHLY CONCERNED THIS HASN'T BEEN A RECALL CONSIDERING THE ACCIDENT I JUST HEARD ABOUT AND I'VE ALMOST EXPERIENCED. I WAS UNABLE TO GET OUT OF GEAR WHEN THIS MESSAGE CAME ON. IT'S HAPPENED WHILE IN DRIVE, REVERSE, AND PARK.

Mileage: 40,000

TL* THE CONTACT OWNS A 2017 JEEP CHEROKEE SPORT. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE SERVICE SHIFTER WARNING MESSAGE WAS DISPLAYED. ADDITIONALLY, SEVERAL ADDITIONAL UNKNOWN WARNING LIGHTS WERE ILLUMINATED ON THE INSTRUMENT PANEL. THE LOCAL DEALER AND MANUFACTURER WERE NOT CONTACTED. THE FAILURE MILEAGE WAS 33,000.

Mileage: 33,000

DRIVING 2017 JEEP WITH ONLY 40,000 MILES DOWN A MAJOR HIGHWAY.. BATTERY LIGHT CAME ON AND JEEP STALLED ALMOST CAUSING ACCIDENT. WENT TO DEALER FOR REPAIR, WAS TOLD IT NEEDED AND OIL CHANGE?!! UNACCEPTABLE!! IF ISSUE ISN'T CORRECTED, LEGAL ACTION WILL BE PURSUED.

Mileage: 40,000

TL* THE CONTACT OWNS A 2017 JEEP CHEROKEE. THE CONTACT STATED THAT WHILE THE VEHICLE WAS IN REVERSE OR DRIVING AT 55 MPH, THE VEHICLE INDEPENDENTLY SHIFT TO 1ST GEAR WITHOUT WARNING, AND THE FRONT WHEEL SEIZED INTERMITTENTLY. THE CONTACT RESTARTED THE VEHICLE AND THE VEHICLE OPERATED AS INTENDED. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. NEITHER THE DEALER NOR THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 58,000.

Mileage: 58,000

I WAS PULLING OUT INTO TRAFFIC AND THE CAR TRANSMISSION JUST STOPPED GOING. IT ALMOST COST ME MY LIFE. THE CHECK ENGINE, SERVICE TRANSMISSION,SERVICE PARKING BRAKE, AND THE TRACTION CONTROL SYSTEM ALL LIT UP ON THE CAR. THIS IS THE 2ND TIME THIS HAPPENED. I TOOK IT TO THE DEALER AND WAS TOLD THAT ALL JEEP CHEROKEES MANUFACTURED IN 2015, 2016 (MAY ALSO INCLUDE MY 2017) HAVE HAD THIS PROBLEM. IT TOOK THEM FOREVER TO FIGURE IT OUT. IN THE MEANTIME, I'M INCURRING RENTAL CAR FEES AND HAVE ZERO IDEA OF WHAT IT WILL COST TO FIX. JEEP SHOULD RECALL AND FIX THIS PROBLEM AT THEIR EXPENSE NOT THAT OF THE OWNER. THIS HAPPENED APPROXIMATELY 1 YEAR AGO SAME THING EXCEPT THAT THE VEHICLE DID NOT STOP MOVING IT JUST TOOK FOREVER TO GET OUT OF FIRST/SECOND GEAR.

Mileage: 83,000

DASH BOARD SERVICE SHIFTER LIGHT COMES ON AND ON THE FLOOR SHIFTER LIGHTS ARE ALSO LIT. HAS OCCURRED ON BOTH CITY AND HIGHWAY DRIVING IN MOTION. I HAVE TO PULL OFF THE ROAD, TURN VEHICLE OFF AND RESTART. HAS OCCURRED MORE OFTEN RECENTLY. IT IS A DANGEROUS SPECIFIC MOTION. I AM SUBMITTING THIS INCIDENT INTO THIS NHTSA DATABASE FOR FURTHER INVESTIGATION.

Mileage: 13,000

WE BOUGHT THIS CAR USED, SO NO LONGER HAVE A WARRANTY FIRST OF ALL... BUT 3 TIMES SO FAR IN THIS LITTLE AMOUNT OF TIME, THE DASH WILL LIGHT UP & THEN "SERVICE SHIFTER" POPS UP. IT WILL NOT GO OFF UNTIL YOU TURN YOUR CAR OFF...WHICH IF YOUR DRIVING DOWN THE INTERSTATE, YOU WILL HAVE NO ACCESS TO YOUR SPEED OR ANYTHING. I LOOKED IT UP, & OUR CAR IS NOT THE ONLY ONE TO DO THIS...& DEALERSHIPS CLAIM THEY HAVE NEVER HEARD OF IT.

Mileage: 62,901

SERVICE SHIFTER WARNING. STATIONARY, OR IN MOTION. WARNING CAN'T BE FIXED AND BLOCKS READOUT.

Mileage: 27,000

SERVICE SHIFTER LIGHT AND NOT COVERED UNDER POWER TRAIN WARRANTY.

Mileage: 54,000

THE CAR'S CRUISE CONTROL WAS ENGAGED WHILE CLIMBING A SLIGHT HILL ON THE FREEWAY. THE CAR FAILED TO STOP ACCELERATING AT 60 MPH (SET SPEED LIMIT). THE CRUISE CONTROL BUTTON NOR PRESSING THE BRAKES WOULD DISENGAGE THE SYSTEM. AFTER APPROXIMATELY 10 SECONDS, THE CAR ACCELERATED TO 75 MPH AND FINALLY DISENGAGED. THIS WAS DURING THE NIGHT, WITH MODERATE RUSH HOUR TRAFFIC ON HIGHWAY 16 NEAR PORT ORCHARD, WA. THE DEALER (WEST HILLS CHRYSLER, BREMERTON WA) CANNOT FIND AN ERROR CODE AND REFUSES TO REPAIR THE VEHICLE. I DEEM THE VEHICLE UNSAFE TO DRIVE WHILE USING THE CRUISE CONTROL SYSTEM.

Mileage: 30,000

GETTING A SERVICE SHIFTER LIGHT COMING ON WHILE DRIVING ON BOTH HIGHWAY AND CITY STREETS WHILE MOVING. ALL THE SHIFT POSITIONS LIGHT UP ON THE GEAR SHIFT AND THE MAIN DISPLAY SHOWS "SERVICE SHIFTER". AFTER RESEARCH, I FIND MANY MANY COMPLAINTS OF THIS SAME PROBLEM ON MULTIPLE JEEP CHEROKEE MESSAGE BOARDS ONLINE. MANY STATING THAT IT COMES BACK AFTER "REPAIR". HTTPS://CA.CARGURUS.COM/CARS/DISCUSSION-T68742_DS990296 FIRST OCCURRENCE WAS IN NOVEMBER OF 2019. NO RHYME OR REASON TO WHEN IT HAPPENS.

Mileage: 26,000

WHILE IN MOTION, A SERVICE SHIFTER NOTIFICATION POPS UP. AT THE SAME TIME, ALL OF THE GEAR INDICATOR LIGHTS NEXT TO THE GEAR SHIFTER LIGHT UP. OVER THE PAST 3 WEEKS THIS HAS HAPPENED 4 TIMES, 2 OF WHICH HAVE OCCURRED IN THE PAST 2 DAYS AND 66 MILES APART. I'VE ATTACHED PHOTOS OF THE NOTIFICATIONS FROM THE 2 MOST RECENT OCCURRENCES, ALONG WITH A PHOTO OF THE ILLUMINATED GEAR INDICATORS. A QUICK INTERNET SEARCH REVEALED THIS IS A VERY COMMON ISSUE WITH THIS VEHICLE WITH HUNDREDS OF COMPLAINTS ACROSS VARIOUS JEEP FORUMS.

Mileage: 24,000

AT RANDOM TIMES WHILE DRIVING THE "SERVICE SHIFTER" WILL SHOW ON MY DASHBOARD. IN ORDER FOR ME TO GET THIS TO GO AWAY I HAVE TO PULL OVER AND TURN MY CAR OFF TO RESET THE MESSAGE. THIS DOES NOT GUARANTEE THE MESSAGE DOE NOT COME BACK. THIS MESSAGE WILL SHOW UP WHILE DRIVING ON THE HIGHWAY OR CITY STREETS.

Mileage: 40,000

SERVICE SHIFTER LIGHT CAME ON AND GEAR SHIFT LIGHTS ARE ALL RED,P,R,N,D DURING MOTOR OPERATIONS TURNING/PULLING INTO MY NEIGHBORHOOD. APPROX. SPEED WAS LESS THAN 20 MPH. UPON SHIFTING TO PARK AND TURNING THE VEHICLE OFF AND THEN BACK ON THE ERROR MESSAGE DISAPPEARS AND SHIFTER LIGHTS ARE NO LONGER RED. HAS HAPPENED THREE (3) WEEKS IN A ROW ON WED, WED, AND TUES AT APPROX. 5:45 PM. SERVICE APPOINT SCHEDULED TOMORROW 02/19/20 WITH THE MANUFACTURER. APPROX. MILEAGE ON VEHICLE WHEN ERROR FIRST OCCURRED WAS 43K. WAS TOLD THE POWER TRAIN WARRANTY MAY NOT COVER THE ISSUE. RESEARCHED ONLINE AND FOUND NUMEROUS INDIVIDUALS EXPRESSING THE SAME EXACT ISSUE, PARTICULARLY AFTER 36K MILES.

Mileage: 43,000

THE VEHICLE HAS HAD MULTIPLE PROBLEMS SINCE MY PURCHASE DATE ISSUES WITH THE SUNROOF WHICH HAS CONTINUED TO PERSIST, AS WELL AS A STRUT, HUB, STRUT ASSEMBLY, ELECTRONIC PARKING BRAKE AND ALSO NOW THAT I HAVE TAKEN IT IN THERE ARE MORE PROBLEMS ARISING AND NOW I HAVE A CHECK ENGINE LIGHT ON SERVICE ALL BRAKE SYSTEM LIGHTS ON AND LIGHT AND TRACTION CONTROL LIGHT ON AND ALSO A 4WD SYSTEM UNAVAILABLE LIGHT ON AFTER TAKING IT IN TO GET FIXED AND THE DEALERSHIP FIXES ONE PROBLEM AND MORE KEEP ARISING! THE VEHICLE WAS PARKED AND THEN WHEN I TURNED IT BACK IN THAT'S WHEN THE PARKING BRAKE WOULD NOT DISENGAGE AND THEN THE SUNROOF AND POPPING SOUNDS WERE HAPPENING WHILE DRIVING. THE TRANSMISSION ISSUE IS WHEN I AM DRIVING IT IS SHIFTING WAY TO OFTEN AND SHIFTING VERY WONKY. THEN ALSO WHEN SHIFT THE TRANSMISSION INTO GEAR IT DOESN'T ENGAGE AND THEN WHEN IT DOES IT LITTERALLY COULD THROUGH YOU FORWARD IN YOUR SEAT WHEN IT FINALLY ENGAGES.

Mileage: 32,000

AT 15,000 MILES MY SERVICE SHIFTER LIGHT WOULD TURN ON. I HAVE TO PULL OVER, PUT THE VEHICLE IN PARK AND SHUT OFF THE VEHICLE. THIS HAPPENS AT LEAST ONCE A MONTH. WHEN I CALLED THE DEALERSHIP THEY SAID THERE WAS NOTHING THEY COULD DO ABOUT IT IF THE LIGHT WASN'T ACTIVELY ON.

Mileage: 15,000

TL* THE CONTACT OWNS A 2017 JEEP CHEROKEE. THE CONTACT STATED THAT WHILE DRIVING AT AN UNDISCLOSED SPEED, THE GEAR SHIFTER WARNING LIGHT ILLUMINATED AND THE VEHICLE STALLED. THE CONTACT PULLED OVER AND ATTEMPTED TO RESTART VEHICLE. SEVERAL WARNING LIGHTS ON THE INSTRUMENT PANEL BECAME ILLUMINATED. THE CONTACT WAS UNABLE TO RESTART THE VEHICLE. THE CONTACT STATED THAT THE IT SEEMED AS IF THE VEHICLE WAS OUT OF FUEL EVEN THOUGH THE FUEL TANK WAS FULL. THE VEHICLE WAS TOWED TO GRIFFIN MOTORS COMPANY 11031 PERRY HWY, MEADVILLE, PA 16335 (814) 336-2161, WHERE A DIAGNOSTIC TEST WAS STILL PENDING. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT CONTACTED NOR NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 21,000. THE VIN WAS NOT AVAILABLE.

Mileage: 21,000

WHILE DRIVING I GOT A 'SERVICE SHIFTER ' MESSAGE AND ALL THE LIGHTS ON MY SHIFTER WERE LIT UP. I PULLED OVER TURNED THE CAR OFF AND IT WENT AWAY. IT HAPPEND AGAIN AFTER MY OIL CHANGE AT THE DEALERSHIP. IT GOES AWAY AFTER I RESTART THE CAR BUT SEEMS TO BE A SAFETY PROBLEM BUT THE DEALERSHIP DIDN'T THINK SO. NO MESSAGE OR LIGHTS AFTER I RESTART BUT IT HAS HAPPENED MORE THAN ONCE.

THE SERVICE SHIFTER WARNING HAS COME ON MULTIPLE TIMES OVER THE PAST YEAR. WE HAVE TAKEN IT TO THE DEALER AND HAVE BEEN TOLD THEY CAN NOT FIND ANYTHING WRONG. THIS HAS HAPPENED WHILE DRIVING AT RANDOM SPEEDS AND DRIVING CONDITIONS. IT IS NOW HAPPENING EVERY TIME THE JEEP IS DRIVEN, SOMETIMES BEFORE WE EVEN GET TO THE END OF THE DRIVEWAY.

"SERVICE SHIFTER" ERROR SHOWED UP ON DISPLAY WHILE DRIVING ON EXPRESSWAY. DISPLAY WAS COMPLETELY LOCKED UP AND COULDN'T CLEAR ERROR. ALL OF THE SHIFTER LIGHTS TURNED ON. HAD TO TURN ENGINE OFF AND BACK ON TO RESET.

Mileage: 38,000

DRIVING DOWN THE RD SERVICE SHIFTER LIGHT COMES ON , THEN PULL OVER PUT CAR IN PARK THEN THE CAR JUST TURNS OFF IN THE MIDDLE OF THE RD. YOU HAVE TO CRANK AND CRANK TO GET IT STARTED BACK WHILE IN THE MIDDLE OF THE RD. I ALMOST GOT RUN OVER ON THE HIGHWAY WHERE THE SPEED LIMIT IS 65. I'M SCARED TO DRIVE MY CAR FOR THE FEAR OF CAUSING A ACCIDENT AND GETTING KILLED. I HAVE A 8 YEAR OLD DAUGHTER THAT O TRANSPORT DAILY. THIS IS A SAFETY ISSUE AND LOTS OF OTHERS ARE HAVING THIS PROBLEM WHEN I GOOGLED WHAT MY CAR IS DOING.

SERVICE SHIFTER WARNING COMES ON ALONG WITH ALL PRND LIGHTS BY GEAR SHIFT WHILE DRIVING ON CITY STREET. 32K MILES ON VEHICLE

Mileage: 32,000

SERVICE SHIFTER APPEARED ON DASH DISPLAY AND ALL INDICATORS ON SHIFTER LIT UP. VEHICLE HAD JUST BEEN STARTED UPON LEAVING WORK. VEHICLE WAS STATIONARY. ALL INDICATORS RESET AFTER TURNING VEHICLE OFF AND BACK ON AFTER DRIVE 5 MILES.

Mileage: 58,000

ON JANUARY 18 2020 I WAS DRIVING AND AFTER ONLY A MILE FROM HOME, COMING TO AN INTERSECTION YIELDING TO GO LEFT, MY CAR COMPLETELY WITHOUT WARNING STALLED IN THE MIDDLE OF AN INTERSECTION. I TRIED TO RE-START AND TOOK ABOUT 10 MINUETS GET IT TO RESTART. I WAS DRIVING THE MILE HOME WHEN THEN I GOT A 'OIL PRESSURE LOW LIGHT'. I DID AN OIL CHANGE THAT AFTERNOON TO FIND MY CAR ONLY HAD 2 QUARTS OF OIL REMAINING. MY CAR IS BURNING OIL. I DO REGULAR OIL CHANGES. THERE ARE NO LEAKS. I HAD NO WARNING FROM MY CAR THAT MY OIL WAS LOW. ALTHOUGH THE FEATURE TO TURN OFF MY CAR WORKED PROPERLY IN THE EVENT OIL IS LOW, MY CAR IS BURNING A LARGE AMOUNT OF OIL AND NOT GIVING ME A LOW OIL WARNING BEFORE TURNING OFF MY CAR. THIS COULD HAVE BEEN MUCH WORSE AND HAPPENED ON THE HIGHWAY WHICH I GENERALLY TRAVEL. THESE MODEL CARS NEED TO BE FIXED FROM BURNING OIL AND DRIVERS ALERTED TO WHEN THEIR OIL STARTS TO BECOME LOW, NOT JUST SHUT OFF IN THE MIDDLE OF THE ROAD.

Mileage: 47,000

TL* THE CONTACT OWNS A 2017 JEEP CHEROKEE LATITUDE. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS THE SERVICE SHIFTER WARNING LIGHT ILLUMINATED. THE CONTACT PULLED INTO A PARKING LOT TURNED THE VEHICLE OFF. ROADSIDE ASSISTANCE WAS CONTACTED AND THE VEHICLE WAS TOWED TO THE DEALER (MIDSTATE AUTO GROUP INC 810 WASHINGTON ST, AUBURN, MA 01501, (508) 832-8886) TO BE DIAGNOSED. A DIAGNOSTIC TEST WAS PERFORMED HOWEVER, THE MECHANIC WAS UNABLE TO DUPLICATE THE FAILURE. THE DEALER TEST DROVE THE VEHICLE FOR ABOUT 5-10 MILES BUT WAS STILL UNABLE TO DUPLICATE THE ISSUE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE WAS INTERMITTENT. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE CONTACT WAS INFORMED TO HAVE A SECOND DIAGNOSTIC TEST PERFORMED WHICH WAS STILL PENDING. THE FAILURE MILEAGE WAS APPROXIMATELY 33,406.

Mileage: 33,406

UPON STARTING THE VEHICLE, THE SERVICE SHIFTER LIGHT TURNS ON AND WONT SHUT OFF. I HAVE TO TURN THE CAR OFF AND ON AGAIN TO GET THE MESSAGE AND SHIFTER TO RESET. SOMETIMES, IT WILL KEEP GOING INTO SERVICE SHIFTER FOR MULTIPLE TRIES BEFORE THE SHIFTER WILL EVENTUALLY WORK AND DRIVE. IT HAS HAPPENED BOTH WHEN STATIONARY WHEN I FIRST GET IN TO DRIVE AND ALSO WHILE DRIVING DOWN THE ROAD. I HAVE TO PULL OVER AND TURN THE CAR OFF AND ON AGAIN TO BE ABLE TO DRIVE AGAIN SAFELY. THIS HAS BEEN HAPPENING ON AND OFF AGAIN FOR AT LEAST 6 MONTHS. IT WILL HAPPEN MULTIPLE TIMES OVER THE COURSE OF SEVERAL DAYS AND THEN NOT HAPPEN AGAIN FOR A WHILE.

Mileage: 39,000

OVER THE PAST FEW MONTHS, I HAVE INTERMITTENTLY RECEIVED A MESSAGE THAT SAYS "SERVICE SHIFTER" ON MY 2017 JEEP CHEROKEE WHILE MY VEHICLES IS IN MOTION. THIS CONDITION HAS OCCURRED AT COMPLETELY RANDOM TIME WHILE I HAVE BEEN DRIVING. DURING THIS CONDITION, THE P, R, N, D SHIFTER LIGHTS ARE ALL LIT UP RED. EACH TIME THIS HAPPENS, I AM ABLE TO TURN OFF MY ENGINE, AND THEN RESTART IT TO CLEAR THE MESSAGE, BUT I AM EXTREMELY CONCERNED ABOUT THE SAFETY OF THIS VEHICLE AS I FEAR I WILL SUDDENLY LOSE CONTROL OF MY VEHICLE.

Mileage: 53,450

WHEN DRIVING AT HIGHWAY SPEEDS I AM NOT GETTING ALL THE SPEEDS OUT OF THE TRANSMISSION. AT 75 I'M A CLOSE TO 3,000 RPM, WHEN I PUT IT INTO MANUAL MODE TO SEE WHAT GEAR I AM AT IT WILL DISPLAY I'M CURRENTLY AT 6TH GEAR. WHERE IS 7,8,AND 9TH?

Mileage: 41,432

AFTER ROUGHLY 38,000 MILES THE VEHICLE WILL OCCASIONALLY DISPLAY A "SERVICE SHIFTER " WARNING. THE ERROR PERSISTS UNTIL THE VEHICLE IS RESTARTED. I PLAN ON TAKING THE VEHICLE TO A DEALERSHIP AS SOON AS I AM ABLE AFTER READING OTHER OWNERS WITH THIS WARNING HAVE HAD SEVERE ISSUES WITH THEIR VEHICLE CHANGING GEARS WITHOUT THE DRIVERS INPUT.

Mileage: 38,000

CAR STARTS TO STALL AFTER 1000 MILES DRIVEN IN BETWEEN OIL CHANGES. THIS STARTED AT 30000 MILES. IT STALLS IN THE MIDDLE OF DRIVING. IT STALKS AT STOP SIGNS. THIS MY 16 YEAR OLD DAUGHTERS FIRST CAR. IT IS NOT SAFE.

TRANSMISSION WILL NOT UPSHIFT AND ENGINE CHECK LIGHT ON. VEHICLE HAS 13,000 MILES. SECOND TIME THIS HAS HAPPENED. FIRST TIME NO RESOLUTION AT 6500 MILES. PROBLEMS RELATED TO WIRING HARNESS THIS TIME ACCORDING TO DEALER, APPARENT COMMON PROBLEM BUT NO RECALLS..

Mileage: 13,000

A SERVICE SHIFTER MESSAGE APPEARED ON THE DASHBOARD. THE GEARS (PDNR) LIGHT UP ALL RED. THIS OCCURRED WHILE DRIVING ON THE HIGHWAY. THIS ALSO OCCURRED ON CHRISTMAS DAY WHILE TRAVELING ON THE HIGHWAY.

Mileage: 33,000

MESSAGE "SERVICE SHIFTER" POPS UP ON THE INSTRUMENT PANEL, AND A SERIES OF RED ALERT LIGHTS APPEAR NEXT TO EVERY GEAR ON THE AUTOMATIC TRANSMISSION SHIFTER LEVER. THIS PROBLEM IS RAMPANT AMONG 2017-2018 JEEP CHEROKEES!! THE DEALERS ARE UNABLE TO FIX THE PROBLEM! THEY REPLACE THE WIRING HARNESS, THEY REPLACE THE SHIFTERS THEMSELVES, THEY RESET THE COMPUTERS ' AND THE PROBLEM ALWAYS RETURNS! THE WEBSITE HTTPS://WWW.CARGURUS.COM/CARS/DISCUSSION-T68742_DS990296 ALONE CONTAINS THE STORIES OF OVER 80 JEEP CHEROKEE OWNERS WHO HAVE THIS ONGOING PROBLEM. IMAGINE HOW MANY JEEP OWNERS ACROSS AMERICA ARE SUFFERING WITH THIS ISSUE! JEEP REPLACED THE 2014 SHIFTERS THAT WERE RECALLED (THE ONES THAT KILLED STAR TREK ACTOR ANTON YELCHIN IN 2016) WITH THIS NEW SHIFTER - AND THIS ONE IS JUST AS BAD! THESE VEHICLES MUST BE RECALLED!!

Mileage: 22,000

TRANSMISSION SHIFTS UP TO 7TH GEAR AND THAN DOWN TO6TH GEAR SOME TIMES ENGINE SHUTS OFF THAN RESTART WHILE DRIVING HIGHWAY TRAFFIC. TRANSMISSION SHIFTS BUT ENGINE RED LINES BEFORE YOU GO IN GEAR.

Mileage: 277,634

TL* THE CONTACT OWNS A 2017 JEEP CHEROKEE. THE CONTACT STATED THAT THE SHIFTER FAILED AND THE VEHICLE STALLED. IN ADDITION, ALL THE WARNING INDICATORS ILLUMINATED ON THE INSTRUMENT PANEL. THE VEHICLE WAS RESTARTED AND WAS ABLE TO DRIVE NORMALLY. IN ADDITION, THE VEHICLE FAILED TO ACCELERATE. THE VEHICLE WAS TAKEN TO AN UNKNOWN DEALER WHERE IT WAS DIAGNOSED THAT THE SHIFTER NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE CONTACT ALSO MENTIONED THAT THE FAILURE OCCURRED ON ANOTHER OCCASION AND THE SHIFTER WAS REPROGRAMMED. THE FAILURE RECURRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURES. THE FAILURE MILEAGE WAS APPROXIMATELY 15,000.

Mileage: 15,000

SERVICE SHIFTER WARNING APPEARED WHILE DRIVING. ALL GEAR INDICATOR LIGHTS NEAR SHIFTER ILLUMINATED RED. THIS OCCURRED DURING TRAFFIC ON HIGHWAY AROUND 30 MPH.

Mileage: 22,332

SERVICE GEAR SHIFTER MESSAGE WAS ON WHEN JEEP CHEROKEE WAS STARTED. 46K MILES, NO ISSUES WITH SHIFTER PRIOR. SHIFTER WAS LOCKED IN PARK UNTIL VEHICLE WAS RESTARTED; THEN MESSAGE WAS GONE, VEHICLE RESUMED NORMAL OPERATION.

Mileage: 46,000

SERVICE SHIFTER LIGHT CAM ON FEB 2019 AND WAS REPLACED. 6 MONTHS LATER THE LIGHT CAME ON AGAIN AND WAS REPLACED FOR A 2ND TIME. OCTOBER 2019 MY CAR WAS SPUTTERING AT AN IDLE AND NOT SHIFTING CORRECTLY AND AN ENGINE COIL WAS REPLACED. NOV 2019 WHEN GOING FROM REVERSE TO DRIVE THERE WOULD BE A 15-20 SECOND LAG BEFORE IT WOULD JUMP INTO GEAR AND LUNG FORWARD. I ALSO START EXPERIENCING DELAYS WHEN ATTEMPTING TO ACCELERATE IT WOULD LAG FOR ABOUT 10 SECOND BEFORE JERKING INTO GEAR AND LUNG FORWARD AT A HIGHER SPEED. TOOK IT BACK TO THE DEALERSHIP AND CODE P0304 MISFIRE CYLINDER 4. DEALERSHIP REPLACED (UNDER POWER TRAIN WARRANTY) BOOT KIT - IGNITION COIL, LUBRICANT - DIELECTRIC, TRANSMISSION MOUNT, REPLACED VALVE BODY AND TRANS RANGE SENSOR. CAR WAS PURCHASED IN DECEMBER OF 2017 WITH 12 MILES ON IT, CURRENT MILEAGE 55,989 WITH REGULAR MAINTENANCE DONE ON VEHICLE.

Mileage: 55,989

"SERVICE SHIFTER IMMEDIATELY" NOTICE CAME ON, ALL LIGHTS ON SHIFTER LIT UP RED. UNABLE TO MOVE VEHICLE. PUT IN PARK AND RESTARTED, ALL LIGHTS OFF. HAS BEEN SHIFTING STRANGE THOUGH.

Mileage: 72,000

WHILE DRIVING THE VEHICLE THE SERVICE 4WD LIGHT CAME ON AND A DAY LATER THE SERVICE SHIFTER LIGHT CAME ON. THIS IS IN ADDITION TO THE ISSUES IVE BEEN HAVING WITH THE SERVICE AIR BAG AND THE SEAT BELT LIGHT THAT CONTANTLY STAYS ON.

Mileage: 49,000

SERVICE SHIFT STARTER WARNING COMES ON CONSTANTLY WHILE CAR IS IN MOTION. HAVE TO TURN CAR OFF AND BACK ON TO RESET.

Mileage: 23,654

I BOUGHT MY CAR 3/21/2017 AND I'VE LOVED IT UP UNTIL THE RECENT PROBLEMS. SINCE JUNE/2019 WHEN I MAKE A LEFT TURN ALL OF THE LIGHTS ON MY GEAR SHIFTER LIGHT UP AND A DISPLAY OF "SERVICE SHIFTER" POPS UP AND THE ONLY WAY TO CLEAR IT IS TO PULL OVER, TURN THE CAR OFF AND START IT UP. AT FIRST IT HAPPENED RANDOMLY, BUT NOW IT MORE FREQUENT. I PURCHASED AN EXTENDED WARRANTY AND THEY TOLD ME THERE IS NOTHING WRONG, BUT NOW AN ADDITIONAL ISSUE HAS STARTED. SOMETIMES WHEN ALL THE LIGHTS APPEAR WHEN I'M MAKE A TURN OR GETTING ON THE HIGHWAY EVEN, I'VE ALMOST BEEN REAR ENDED MULTIPLE TIMES BECAUSE NOW THE CAR WILL JUST SHUT OFF!! THIS IS SCARY AND UNSAFE, BUT IT IS MY ONLY MEANS OF TRANSPORTATION AND YES ALL OF MY REGULAR MAINTENANCE IS UP TO DATE AS WELL.

Mileage: 37,000

SHIFTER SHOWS SERVICE LIGHT ' I WENT TO START CAR AND ALL LIGHTS ARE ON SHIFTER ' IT SAYS SERVICE SHIFTER AND WILL NOT SHOW YOU THE ODEMETER

Mileage: 3,167

CAR WILL SHUT OFF WHILE IN MOTION DRIVING IN THE MIDDLE OF HIGHWAY TRAFFIC. BRAKES AND GAS WON'T WORK. POWER STEERING FUNCTION IS LOST. ERROR MESSAGE ON DASH READS SERVICE TRANSMISSION RESTART IN PARK WITH VEHICLE AT ZERO SPEED.

LOST POWER WHILE DRIVING ON A CITY STREET. BATTERY LIGHT CAME ON. D ON THE GEAR SHIFT WAS FLASHING. WAS ABLE TO RESTART VEHICLE AND TRAVEL FOR ABOUT 300 FEET AND THEN LOST POWER AGAIN. VEHICLE WOULD NOT RESTART AFTER MANY ATTEMPTS. FINALLY RESTARTED AFTER SHOWING NO SIGNS THAT IT WAS GOING TO. WAS ABLE TO MAKE IT BACK HOME WITHOUT INCIDENT WHICH WAS LESS THAN A HALF MILE AWAY.

Mileage: 10,000

OUR LIGHTS ON SHIFTER HAVE ALL LIGHT UP AND SCREEN IN DASH TELLS UP SERVICE SHIFTER WHILE DRIVIN,IT DRIVES FINE BUT I AM AFRAID THAT IT WILL LOCK WHEELS ON HIGHWAY WITH MY TWO LITTLE KIDS IN THE JEEP.WE HAVE TAKEN IT IN 3 TIMES AFTER IT HAPPENS AND ALL WE ARE TOLD IS THEY HAVE TO HAVE THE JEEP WHEN SHIFTER ACTS UP AND SERVICE SHIFTER IS ON SCREEN.ALSO HAVE HAD JEEP IN SERVICE ABOUT RADIO FREEZES UP NOTHING ON SCREEN OR STEERING WHEEL WORKS AND WAS TOLD THE SAME THING. I AM SEEING BOTH PROBLEM WE ARE HAVING A LOT OF PEOPLE ARE DEALING WITH TOO.I HAVE CALLED JEEP CUSTOMER CARE AND WAS TOLD THE SAME THING AND WAS TOLD THE SERVICE MANAGER SAID MAYBE I NEED TO TAKE IT TO ANOTHER DEALERSHIP AND JEEP CUSTOMER CARE CLOSED THE TICKET ON THE ISSUES.THIS DEALERSHIP IS LARRY H MILLER IN UTAH.I HAVE 6000 MILES LEFT ON WARRANTY AND I AM FEELING THAT THE DEALSHIP DOESN'T CARE TO FIX THE PROBLEMS. IT HAPPENED AT ROY, UTAH.

Mileage: 29,850

TRANSMISSION SHIFTS WHEN IT WANTS, GET STUCK IN GEARS AND SHIFTS HARD. HAS ALMOST CAUSED ME MULTIPLE ACCIDENTS. HAVE TAKEN IT TO JEEP MULTIPLE TIMES- THEY HAVE ZERO ANSWERS FOR ME. MY CAR ISN'T RUNNING ANY ERROR CODES SO THEY WILL NOT ADDRESS ANY ISSUES.

Mileage: 40,000

WHEN STARTING OR DRIVING THE CAR, THE SERVICE SHIFTER AMONG MANY OTHER WARNINGS COME ON AND THE CAR DOES NOT FUNCTION NORMALLY AFTER THAT. IT IS VERY SLUGGISH AND JERKS WHILE ACCELERATING. THIS HAS HAPPENED WHILE STATIONARY AND WHILE IN MOTION. MULTIPLE TRIPS TO DEALERSHIPS AND TWO YEARS LATER THE PROBLEM IS STILL HAPPENING. I KNOW OF MANY PEOPLE THAT ARE HAVING THIS ISSUE AND THE MANUFACTURES ARE DOING NOTHING ABOUT IT. MY FAMILY AND I DO NOT FEEL SAFE IN THIS JEEP.

Mileage: 37,542

VEHICLE GIVES 'SERVICE SHIFTER" NOTICE AND ALL DRIVE COMPONENTS TURN RED. DOES NOT GO AWAY UNTIL CAR IS TURNED OFF AND RESTARTED. THIS OCCURS WHILE PARKED AND WHILE THE VEHICLE IS OPERATING. WHEN RECEIVING THIS ERROR WHILE CAR IS OPERATING CAUSES ME TO HAVE TO PULL OVER AND TURN CAR OFF AND ON AGAIN.

Mileage: 22,000

HAS I AM DRIVING MY SERVICE SHIFTER LIGHT COMES ON. IT WILL RESET AFTER I TURN THE VEHICLE OFF.

Mileage: 54,000

TL* THE CONTACT OWNS A 2017 JEEP CHEROKEE. WHILE DRIVING VARIOUS SPEEDS, THE SERVICE SHIFTER WARNING INDICATOR SUDDENLY ILLUMINATED AND THE VEHICLE FAILED TO ACCELERATE. AFTER SHUTTING THE VEHICLE OFF AND RESTARTING THE ENGINE, THE VEHICLE OPERATED NORMALLY. THE VEHICLE WAS TAKEN TO KAMAAINA MOTORS (400 E. KAWILI ST, HILO, HI) WHERE IT WAS DIAGNOSED THAT THE SHIFTER WIRING HARNESS WAS FAULTY AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 21,451.

Mileage: 21,451

SERVICE SHIFTER CONTINOUSLY COMES ON. SPOKE WITH DEALERSHIP THEY SAY JUST TO TURN OFF AND TURN BACK ON TO FIX. PROBLEM WILL REOCCUR EVERY 100 MILES.

Mileage: 36,263

VERY FREQUENTLY WHILE DRIVING THE 'SERVICE SHIFTER' LIGHT WILL COME ON AND ALL OF THE LIGHTS ON THE PRNDL WILL BE SOLID RED, WHICH DOES NOT ALLOW THE OPERATOR TO BE ABLE TO SAFELY SHIFT FROM DRIVE TO PARK ETC. THE SERVICE SHIFTER LIGHT APPEARS ON THE DRIVE CONTROL SCREEN AND IS UNABLE TO BE CLEARED. I HAVE ALSO NOTICED THE ENGINE OCCASIONALLY LURCHING WHEN ACCELERATING FROM A STOP WHEN THE SERVICE SHIFTER LIGHT IS ON. AT FIRST THE 'SERVICE SHIFTER' LIGHT WOULD ONLY COME ON OCCASIONALLY, MAYBE EVERY MONTH OR SO, BUT NOW IT COMES ONLY 80% OF THE TIME I DRIVE IT. IT IS COMPLETELY RANDOM WHEN IT WILL APPEAR, IT HAPPENS WHILE DRIVING DOWN THE HIGHWAY AFTER 2 HOURS OF DRIVING. IT HAPPENS WHILE MAKING MY 5 MINUTE COMMUTE TO WORK, SOMETIMES IT APPEARS AS SOON AS I TURN ON MY CAR. THE ONLY WAY TO CLEAR THE MESSAGE IS TO PULL OVER AND TURN THE CAR OFF AND THEN BACK ON, AND THIS IS NOT ALWAYS EFFECTIVE.

Mileage: 55,000

SERVICE SHIFTER LIGHT CONTINUOUSLY COMES ON RANDOMLY WHILE DRIVING. IT IS RANDOM AND SEEMS TO BE STARTING TO HAPPEN DAILY. IT CAN HAPPEN WHEN IN MOTION AND HAS HAPPENED ALSO WHEN I JUST STARTED THE VEHICLE AND JUST SITTING.

Mileage: 34,000

TL* THE CONTACT OWNS A 2017 JEEP CHEROKEE. THE CONTACT STATED THAT THE VEHICLE WAS PURCHASED APPROXIMATELY A YEAR AGO AND THE BATTERY HAD BEEN REPLACED TWICE. THE VEHICLE WAS TAKEN TO JEFF WYLER CHRYSLER DODGE JEEP RAM OF FT THOMAS (859-441-7800, LOCATED AT 100 ALEXANDRIA PIKE, FORT THOMAS, KY 41075) TO BE DIAGNOSED, BUT THE CAUSE OF THE FAILURE COULD NOT BE DETERMINED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND PROVIDED CASE NUMBER: 64737215. THE CONTACT WAS REFERRED TO NHTSA. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 18,000.

Mileage: 18,000

WARNINGS START RUNNING THROUGH DASH, SERVICE AIRBAG, SERVICE PARK BREAK, SERVICE SHIFTER, SHIFTER LIGHTS ALL LIGHT UP, JEEP FALLS OUT OF GEAR. HAS TO BE SHUT OFF AND RESTARTED SEVERAL TIMES TO GET IT TO EVEN MOVE, STARTS ALL OVER AGAIN. I SEE THIS IS A COMMON PROBLEM AND NEEDS TO BE ADDRESSED. COULD CAUSE A VERY BAD ACCIDENT IF IT OCCURS ON THE OPEN ROAD.

STOPPED AT A STOP SIGN WHILE DRIVING. ALL THE GEAR SELECTION LIGHTS CAME ON ALONG WITH "SERVICE SHIFTER" MESSAGE ON DASH DISPLAY. I HAD TO SHUT OFF ENGINE AND RESTART TO GET THEM TO TURN OFF. OPERATED NORMALLY AFTER THAT. DEALER SAYS CODE READER FAULT SAYS THAT SHIFTER WIRING HARNESS AND BEZEL HAVE TO BE REPLACED. SOME TYPE OF SHORT IN WIRING. THEY SAY IT IS NOT COVERED BY WARRANTY. I SEE OTHER YEARS OF THIS VEHICLE HAVE BEEN RECALLED DUE TO THIS ISSUE. NOT SURE WHY NOT THE 2017.

Mileage: 59,500

"SERVICE SHIFTER" MESSAGE DISPLAYED ON SCREEN & SPEEDOMETER WHILE DRIVING, ALL LIGHTS ON TRANSMISSION SHIFT LIT UP. PERSISTS UNTIL VEHICLE STOPPED & RESTARTED. WAS TOLD BY DEALER THAT THERE IS A FIX, BUT ONLY AVAILABLE UNDER INITIAL WARRANTY UNLESS I WANTED TO PAY OVER $200. THEY HAD NO INFORMATION AS TO WHETHER IT WAS A SAFETY CONCERN.

Mileage: 73,289

SERVICE SHIFTER LIGHT CAME ON WHILE DRIVING ON A CITY STREET AND ALL THE LIGHTS ON THE SHIFTER GLOWED RED. PRND. DROVE FOR A WHILE SHUT CAR OFF AND IT WENT AWAY. THIS HAS HAPPENED TWICE NOW .DEALER CLAIMS THEY HAVE NEVER HEARD OF IT. BY THE AMOUNT OF COMPLAINTS ON LINE I CLAIM THEY ARE LYING.

Mileage: 50,000

TL* THE CONTACT OWNS A 2017 JEEP CHEROKEE. WHILE DRIVING 50 MPH, THE SERVICE SHIFTER WARNING INDICATOR AND SEVERAL OTHER WARNING INDICATORS ILLUMINATED. THE ACCELERATOR PEDAL WAS DEPRESSED TO THE FLOORBOARD; HOWEVER, THE FORWARD MOMENTUM WAS MINIMAL. THE VEHICLE WAS TAKEN TO AN AUTO ZONE AS WELL AS AN INDEPENDENT MECHANIC TO BE DIAGNOSED, BUT NEITHER MECHANIC COULD RETRIEVE A FAULT CODE. THE CONTACT STATED THAT THE FAILURE OCCURRED ONLY WHEN THE GEAR SHIFT LEVER WAS PLACED IN THE DRIVE POSITION. THE CONTACT STATED THAT THE FAILURE WAS INTERMITTENT. THE MANUFACTURER AND DEALER WERE NOT CONTACTED. THE APPROXIMATE FAILURE MILEAGE WAS 78,000.

Mileage: 78,000

GETTING A SERVICE SHIFTER MESSAGE. ALL LIGHTS ON THE SHIFTER ARE ILLUMINATED AND WILL NOT GO AWAY. TURN CAR OFF, RESTART, SHORTLY AFTER MESSAGE REAPPEARS SERVICE SHIFTER. THIS IS DONE IN A STATIONARY POSITION.

Mileage: 45,000

2017 JEEP CHEROKEE STARTED AND PLACED IN DRIVE OR REVERSE. ALL SHIFTER LIGHTS COME ON AND DASHBOARD DISPLAYS MESSAGE "SERVICE SHIFTER" AND TRANSMISSION IS LOCKED OUT. HAVE TO SHUT DOWN AND RESTART VEHICLE TO CLEAR ERROR MESSAGE AND GET TRANSMISSION TO WORK. THIS HAS HAPPENED MULTIPLE TIMES. VEHICLE ONLY HAS 25,000 MILES ON IT. I SEE ON WEB BLOG THAT MULTIPLE OWNERS OF 2016, 2017, 2018, AND 2019 JEEP CHEROKEES HAVE SAME PROBLEM. DEALERS CLAIM EITHER NEVER SEEN BEFORE (LIES), OR PERFORM SOFTWARE UPDATE, OR REPLACE SHIFTER AND WIRING HARNESS. THIS DOES NOT ALWAYS FIX THE PROBLEM.

Mileage: 25,000

I WAS GOING DOWN THE ROAD AND I HEARD A DING. I LOOKED AT WERE MY MPH IS DISPLAYED AND IT WAS SHOWING SERVICE SHIFTER AND ALL THE LIGHTS WHERE THE SHIFTER IS WAS LITE UP.

Mileage: 38,000

TL* THE CONTACT OWNS A 2017 JEEP CHEROKEE. WHILE DRIVING UP A SLIGHT HILL, WHILE THE VEHICLE WAS IN DRIVE, THE TRANSMISSION DISENGAGED AND ROLLED IN REVERSE. THE CONTACT QUICKLY DEPRESSED THE BRAKE PEDAL TO STOP THE VEHICLE. THE CONTACT ALSO STATED THAT HE SHIFTED FROM PARK INTO DRIVE SEVERAL TIMES, BUT THE VEHICLE WAS STILL ROLLING IN REVERSE AND THE ENGINE REVVED. THE SHIFTER WARNING INDICATOR ILLUMINATED AND INSTRUCTED THE DRIVER TO SHIFT INTO PARK. ALSO, OTHER UNKNOWN WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO JACK WOLF CHRYSLER JEEP DODGE (1615 N STATE ST, BELVIDERE, IL 61008, (815) 544-9211) WHO DETERMINED THAT THE VEHICLE WAS OK. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND PROVIDED A CASE NUMBER. THE APPROXIMATE FAILURE MILEAGE WAS 54,000.

Mileage: 54,000

TL* THE CONTACT OWNS A 2017 JEEP CHEROKEE. WHILE DRIVING VARIOUS SPEEDS, THE VEHICLE HARD SHIFTED AND JERKED FORWARD. IN ADDITION, THE SERVICE SHIFTER WARNING INDICATOR ILLUMINATED INTERMITTENTLY. THE CONTACT HAD TO RESTART THE VEHICLE IN ORDER TO RESUME NORMAL DRIVING. THE CONTACT SPOKE WITH A REPRESENTATIVE AT SYCAMORE DODGE CHRYSLER JEEP RAM (1825 DEKALB AVE STE A, SYCAMORE, IL 60178, 815-895-8105) AND WAS INFORMED THAT THEY WERE UNAWARE OF THE FAILURE. THE CONTACT TOOK THE VEHICLE TO THE SAME DEALER TO BE SERVICED; HOWEVER, THE FAILURE CONTINUED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 50,000.

Mileage: 50,000

CAR WITH JUST OVER 20K MILES AND A "SERVICE SHIFTER" MESSAGE APPEARED. ALL THE LIGHTS ON THE CONSOLE ARE LIGHTED UP (PNRD AND +-). SHIFT PATTERN WAS ODD THE DAY BEFORE.

Mileage: 21,602

TL* THE CONTACT OWNS A 2017 JEEP CHEROKEE. THE CONTACT STATED THAT THE GEAR SHIFTER SERVICE INDICATOR ILLUMINATED. THE CONTACT TOOK THE VEHICLE TO GLADSTONE DODGE CHRYSLER JEEP AND RAM (5610 NORTH OAK TRAFFICWAY, GLADSTONE, MO 64118, (816) 455-3500) WHERE IT WAS DIAGNOSED THAT THE SHIFTER SERVICE BEZEL WAS REPLACED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED. THE VEHICLE WAS TAKEN BACK TO THE SAME DEALER WHERE IT WAS DIAGNOSED THAT THE SHIFTER SERVICE BEZEL NEEDED TO BE REPLACED AND THE PART WAS ON BACKORDER. THE MANUFACTURER WAS CONTACTED AND PROVIDED CASE NUMBER: 64639458. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 10,000.

Mileage: 10,000

WHEN DRIVING MY 2017 JEEP CHEROKEE 2.4 L, MY SERVICE SHIFTER LIGHT TURNS ON AND ALL THE LIGHTS (PRND) TURN RED. THIS HAPPENED AFTER 36,000 MILES WARRANTY WAS OVER. JEEP DEALER WOULD NOT FIX IT WITHOUT ME PAYING OUT OF POCKET. IF I TURN THE CAR OFF, THE MESSAGE WILL CLEAR IT SELF BUT WILL COME BACK ON AGAIN AFTER DRIVING.

Mileage: 42,000

SERVICE SHIFTER AND ALL RED LIGHTS ON THE SHIFTER COME ON. HAPPENS BOTH AT STATIONARY START AND WHILE MOVING (PREVIOUS TIME). STARTING TO HAPPEN MORE OFTEN AND I'M AFRAID IT WILL LEAD TO ME BEING STRANDED OR UNABLE TO SHIFT IN OR OUT OF PARK.

Mileage: 53,000

SERVICE SHIFTER LIGHT ON DASH TOO TO DEALER AND THEY SAID IT WAS FIXED THEN 3-4 MONTHS LATER IT STARTED HAPPING AGAIN TOOK IT BACK TO THE DEALER AND WAS TOLD THAT IT WAS OUT OF WARRANTY EVEN THOUGH IT'S UNDER A LEASE AND IT WOULD BE 210 DOLLARS FOR THE PART AND ABOUT 500 DOLLARS FOR LABOR AND IF WE CONTINUE TO DRIVE IT WITHOUT GETTING IT FIX IT COULD STALL OUT ANYWHERE AT ANY TIME

Mileage: 40,000

TL* THE CONTACT OWNS A 2017 JEEP CHEROKEE. WHILE ATTEMPTING TO SHIFT THE VEHICLE OUT OF PARK, THE "SERVICE SHIFTER" WARNING MESSAGE APPEARED. THE CONTACT DROVE TO KRIEGERS FORD (3205 NORTH HIGHWAY 61, MUSCATINE, IA 52761, 563-263-5324) WHERE IT WAS DIAGNOSED THAT THE BEZZLE AND HARNESS WERE DEFECTIVE. THE MECHANIC INFORMED THE CONTACT THAT THE FAILURE COULD OCCUR AT ANY MOMENT. WHEN THE FAILURE OCCURRED, THE CONTACT COULD NOT SHIFT THE VEHICLE OUT OF GEAR. THE MANUFACTURER WAS NOT NOTIFIED. THE CONTACT FOUND NO RECALLS RELATED TO THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 43,500.

Mileage: 43,500

IN APRIL 2018, MY GEARSHIFT QUIT WORKING. I WAS STATIONARY. IT WOULD NOT SHIFT GEARS. THE LIGHTS ON THE GEARSHIFT CONSOLE ALL LIT UP. MY CAR WAS UNDER WARRANTY AS IT WAS ONLY 14 MONTHS OLD AT THE TIME. THE DEALER I PURCHASED FROM REPLACED THE GEARSHIFT. ON SEPT. 18, 2019, THE GEAR SHIFT LIGHTS ALL CAME ON, THE CAR DINGED AND THE DASHBOARD SAID CHECK GEARSHIFT. I AM NOW 49,000 MILES AND OUT OF WARRANTY. I READ ONLINE THERE ARE MANY COMPLAINTS OF THE GEAR SHIFT/TRANSMISSION ON JEEPS INCLUDING MINE, A CHEROKEE.

Mileage: 49,000

SERVICE SHIFTER MESSAGE APPEARED ON MAIN CLUSTER WHERE SPEEDOMETER TYPICALLY DISPLAYS. JUST PURCHASED VEHICLE USED ON SATURDAY. LOOKED UP MESSAGE AND THERE DOES NOT APPEAR TO BE A VERIFIED FIX FOR THE PROBLEM, DESPITE A LARGE NUMBER OF COMPLAINTS.

Mileage: 28,000

SERVICE SHIFTER LIGHT KEEPS TURNING ON WHILE DRIVING. THEN AFTER RESTARTING THE CAR THE LIGHTNMESSAGE GOES AWAY DEALER SHIP HAS BEEN NO HELP WITH THIS PROBLEM

Mileage: 30,000

MY JEEP COMPLETELY SHUT DOWN WHILE I WAS DRIVING. I WAS APPROXIMATELY 1/2 MILE FROM HOME, MADE A LEFT TURN AND EVERYTHING SHUT DOWN. I WAS DRIVING APPROXIMATELY 32MPH. IT DID RESTART AFTER ABOUT 15 MINUTES AND I QUICKLY DROVE BACK HOME AND HAVE NOT DRIVEN IT SINCE.

Mileage: 22,455

"SERVICE SHIFTER" MESSAGE APPEARED WHILE DRIVING A SHORT DISTANCE FROM HOME. WARNING WAS ACCOMPANIED WITH RED LIGHTS ON THE PRNDL SHIFTER CONSOL. CAR CONTINUED TO DRIVE NORMALLY, SO I CONTINUED HOME, AND SHUT OFF CAR. AFTER A SHORT TIME, RESTARTED CAR, AND FAULT HAD CLEARED. WITH A LITTLE RESEARCH, I HAVE FOUND MANY COMPLAINTS FROM OTHER JEEP CHEROKEE OWNERS WITH THIS SAME ISSUE, AND IT IS AN EXPENSIVE FIX. THE CAR IS JUST PAST THE 360000 MILE WARRANTY LIMIT BY 70 MILES! I AM ACTUALLY SURPRISED I MADE IT THAT MANY MILES, BEFORE THIS OCCURRED. I WILL BE TAKING THE CAR IN ON MONDAY, BUT FOR SOME REASON, I AM NOT HOPEFUL, BASED ON OTHER OWNER EXPERIENCES.

Mileage: 36,070

'CHECK SHIFTER' LIGHT CAME ON AND ALL LIGHTS ON MY SHIFTER LIT UP AS WELL. CAR SHIFTS VERY HARD AS WELL !

Mileage: 50,000

TL* THE CONTACT OWNS A 2017 JEEP CHEROKEE. WHILE DRIVING VARIOUS SPEEDS, THE VEHICLE SHIFTED HARD, OVERHEATED, AND ACCELERATED WHEN THE CRUISE CONTROL WAS ACTIVATED. IN ADDITION, THE SERVICE SHIFTER WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO DEWEY DODGE CHRYSLER JEEP (3175 SE DELAWARE AVE, ANKENY, IA 50021, (855) 367-0915) WHERE IT WAS DIAGNOSED THAT A COMPUTER UPDATE WAS NEEDED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED. THE MANUFACTURER WAS CONTACTED AND PROVIDED CASE NUMBER: 59403802. THE FAILURE MILEAGE WAS 14,000.

Mileage: 14,000

TL* THE CONTACT OWNS A 2017 JEEP CHEROKEE. ON SEVERAL OCCASIONS, THE SERVICE SHIFTER WARNING INDICATOR ILLUMINATED AND THE INSTRUMENT PANEL BECAME INOPERABLE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. SEVERAL UNKNOWN DEALERS WERE CONTACTED AND MADE AWARE OF THE FAILURE. THE CONTACT WAS INFORMED THAT HE WOULD HAVE TO PAY TO HAVE A DIAGNOSTIC TEST PERFORMED TO DETERMINE THE CAUSE OF THE FAILURE. THE CONTACT DECLINED THE TEST. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 30,000.

Mileage: 30,000

WHEN CAR WAS 1 YR OLD SERVICE SHIFTER WARNING LIGHT CAME ON INCLUDING ALL GEAR SHIFT LIGHTS LIT AT SAME TIME. SHIFTER ASSEMBLY WAS REPLACED UNDER WARRANT. LESS THAN A YEAR LATER, SAME ISSUE, ASSEMBLY REPLACED AGAIN WITH WHAT I WAS TOLD WAS A NEW PART THAT CAME OUT TO DEAL WITH PROBLEM. 2 MONTHS LATER, SAME PROBLEM AGAIN. WAS EXPLAINED TO ME THAT THIS IS HAS TO DO WITH WIRING HARNESS AND SHIFTER ASSEMBLY. ALL TIMES, THIS HAS HAPPENED WHILE CAR WAS MOVING.

MOTOR USES TWO QUARTS OF OIL BETWEEN OIL CHANGES. REAR ENDED POPPING AND GRINDS WHEN TAKING OFF.

Mileage: 45,000

SEVERAL TIMES WITHIN THE PAST 2 MONTHS, INCLUDING TODAY; WHEN DRIVING MORE THAN 25-35 MILES THERE WILL BE A "SERVICE SHIFTER" NOTIFICATION AND THE ASSOCIATED 'DING' NOISE NOTIFICATION THAT COMES ON. THIS NOTIFICATION BLOCKS ANY ACTION ON THE SCREEN BETWEEN THE SPEEDOMETER AND RPM MONITOR AND ONLY SUCCESSFULLY GOES AWAY WHEN TURNING THE JEEP COMPLETELY OFF. THIS HAPPENS WHILE IN MOTION, PARTICULARLY ON HIGHWAYS, AND SEEMS TO HAPPEN MORE OFTEN IF I HAVE USED OR AM USING CRUISE CONTROL ON THE TRIP. IT ALSO ILLUMINATES ALL OF THE LIGHTS ON THE SHIFTER (PNRD +/-). IT SEEMS THAT THIS COULD POTENTIALLY CAUSE A MORE SERIOUS ISSUE WITH SHIFTING, CAUSE ME TO BECOME STRANDED, OR BECOME DANGEROUS FOR MYSELF AND OTHER DRIVERS.

Mileage: 43,000

CHEROKEE (2017) HAS ZF 9-SPEED TRANSMISSION. WHEN CHANGING FROM REVERSE TO DRIVE OR DRIVE TO REVERSE TRANSMISSION IS SLOW TO RESPOND TO THE GAS PEDAL. ALSO HAPPENS WHEN MAKING TURNS OR GOING UP A HILL AND PUSHING GAS PEDAL TO RECOVER SPEED. ENTERING HIGHWAY TRAFFIC OR PASSING HAS SLOW RESPONSE TO GAS PEDAL. JEEP SAYS IT'S NORMAL. PEOPLE ARE GOING TO HAVE ACCIDENTS AND POSSIBLY DIE FROM THIS.

Mileage: 10,700

ON NUMEROUS OCCASIONS WHEN I START MY VEHICLE THE ALL OF THE LIGHTS ON THE SHIFTER LIGHT UP. THE DASH WILL THEN SAY THE MESSAGE "SERVICE SHIFTER NOW". THE ONLY WAY TO CLEAR THE MESSAGE IS TO SHUT MY CAR OFF AND RESTART IT. SOMETIMES 3 OR 4 TIMES IN A ROW. LAST TIME IT HAPPENED I HOOKED UP A TESTER TO SEE IF IT GAVE A CODE. IT GAVE CODE U0164 "LOST COMMUNICATION WITH HVAC CONTROL MODULE". I SHUT IT OFF AND RESTARTED AND THE DASH SAID "NO BUS" AND I HAD NO CONTROL OVER MY FRONT WINDOWS, RADIO, TOUCH SCREEN OR HVAC. MY HEATER WAS ON HIGH AND SO WAS THE FAN. I COULDN'T DO ANYTHING TO CHANGE IT. AFTER I SHUT IT OFF FOR APX. 15 MINUTES OR SO IT CORRECTED ITSELF. SPEEDS VARIED FROM 0 MPH UP TO 60 MPH. SOMETIMES HAD TO DRIVE WITH THE MESSAGE BECAUSE IT WOULDN'T GO AWAY AFTER RESTARTING THE VEHICLE SEVERAL TIMES.

Mileage: 52,000

WHILE DRIVING A WARNING LIGHT COMES ON THAT SAYS "SERVICE SHIFTER", THE CAR DOES NOT SEEM TO HAVE PROBLEMS, HOWEVER THE DEALERSHIP IS TELLING ME AFTER INSPECTION IT WILL BE $600 AS THE HARNESS IS BAD. IF I DO NOT REPLACE THE CAR CAN BECOME CONFUSED ON WHAT GEAR IT IS IN AND RANDOMLY SHIFT, MAJOR CONCERN IF YOU ARE TRAVELING 70 MPH ON THE INTERSTATE...

Mileage: 48,400

WHILE DRIVING, MY CAR SUDDENLY LOST SPEED AND ABILITY TO ACCELERATE. A WARNING POPPED UP "SHIFT TO PARK OR NEUTRAL PRESS BRAKE + SELECT GEAR". AT THE SAME TIME ON THE AUTOMATIC GEAR SHIFT CONSOLE, THE RED LIGHT THAT HIGHLIGHTED I WAS IN DRIVE BEGAN TO BLINK, I LOST ALL ABILITY TO DRIVE MY CAR, AND HAD TO COAST TO THE SIDE OF THE ROAD, PUT IT IN PARK. TURNED THE CAR OFF, TRIED TO RESTART AND THE CAR WOULD SPUTTER, BUT EVENTUALLY CATCH. HAPPENED TWICE - TWO DAYS IN A ROW.

Mileage: 51,600

I BOUGHT THE VEHICLE BRAND NEW FORM THE DEALER (FARRISH CHRYSLER JEEP DODGE RAM AT 9610 FAIRFAX BLVD. VA 22031 AND IT ALWAYS HAVE ISSUES AND STOPS RUNNING, AND I HAVE TO DROP IT OFF TO THEIR SHOP AND IT TAKES FEW DAYS TO DIAGNOSE THE PROBLEM WHICH CAUSE ME SOME PROBLEMS TO STRUGGLE WITH MY WORK SCHEDULE AND MY SON SCHOOL AND OTHER FAMILY SCHEDULES. SO I NEED TO SOLVE THIS PROBLEM AND MAKE SURE THE VEHICLE IS SAFE TO DRIVE AS I AM A SINGLE MOM AND I NEED TO NOT STRUGGLE MUCH WITH A NEW VEHICLE.

WHILE DRIVING THE CAR IN THE HIGHWAY AND WITH 3 KIDS IN THE CAR I HAD THE BRAKE ,ABS, AND CHECK ENGINE LIGHT UP. I WASN'T ABLE TO DRIVE IT AFTERWARDS. I HAD TO TURN OFF VEHICLE AND WAIT A BIT THEN TURN IT ON AGAIN. THIS HAS HAPPENED TO ME SEVERAL TIMES.I HAVE CALLED THE DEALERSHIP AND THEY HAVE NO RECALLS.MY VEHICLE HAS 50,000 MILES AND HAS BEEN DOING THIS SINCE IT HAD 25,000. THD DEALERSHIP HAS ADVISED ME MY WARRANTY IS EXPIRED AND UNABLE TO FIX IT UNLESS I PAY OUT OF POCKET.

Mileage: 50,000

THE 'SERVICE SHIFTER' WARNING LIGHT COMES ON AND THE STEERING LOCKS UP. THIS HAS HAPPENED ONCE BEFORE AND THE SHIFTER CONTROL MODULE AND WIRING HARNESS WAS REPLACED. IT HAS BEEN ABOUT 10 MONTHS SINCE THAT SERVICE. CHRYSLER HAS A WARNING NOTED BUT IT'S NOT A RECALL.

Mileage: 46,818

WHILE DRIVING, A MESSAGE CAME UP ON CENTER DISPLAY ADVISING, "SERVICE SHIFTER". ONCE THIS HAPPENED ALL OF THE LIGHTS ON THE SHIFTER SELECTOR LIGHT UP (PARK, REVERSE, NEUTRAL, DRIVE, -, +). WE WERE IN A 45MPH ZONE WHEN THIS OCCURRED. THE LIGHT NEVER TURNED OFF DURING THE ENTIRE 40 MINUTE DRIVE.

Mileage: 52,000

WHEN DRIVING SHIFTER LIGHT COMES ON AND BATTERY LIGHT. LOSES POWER, SHUTS DOWN AND WHEN TRYING TO RESTART ACTS LIKE SOMETHING IS STICKING

Mileage: 52,000

'SERVICE SHIFTER' MESSAGE AS WELL AS 4WD SYSTEM UNAVAILABLE' ALL LIGHTS ON SHIFTER ILLUMINATE AS WELL.

Mileage: 42,400

SERVICE SHIFTER NOTIFICATION CAME ON AGAIN. I HAD IT REPLACED UNDER WARRANTY AT 33704 MILES. CAME ON AGAIN APPROXIMATELY 50,000. CALLED DEALERSHIP, NO LONGER UNDER WARRANTY. LOOKED ONLINE, THIS IS AN ON GOING ISSUE WITH CHEROKEE'S AND FGA WILL NOT DO A RECALL. **THIS NOTIFICATION CAMES UP ON THE HUD AND CANNOT BE REMOVED WITHOUT SERVICE, THUS MAKING MY DISPLAY USELESS.**

WHILE DRIVING MY 2017 CHEROKEE LATITUDE ON THE INTERSTATE, A "SERVICE SHFTER" WARNING APPEARED AND ALL THE RED LIGHTS ON THE SHIFTER (P, R, N &D) ALL ILLUMINATED. I WAS ABOUT A MILE AWAY FROM A CUSTOMER, SO I PULLED IN AND PUT THE JEEP IN PARK. HOWEVER, WHEN I TOOK MY FOOT OFF THE BRAKE, THE JEEP WENT FORWARD HITTING MY CUSTOMERS FENCE

Mileage: 122,000

WHILE DRIVING ON MORE THAN SEVERAL OCCASIONS A MESSAGE "SERVICE SHIFTER" IS DISPLAYED ON THE INSTRUMENT CLUSTER DISPLAY AND ALL LIGHTS ARE ILLUMINATED ON THE TRANSMISSION PANEL. WHEN THIS OCCURS IT CAN'T BE TAKEN OFF UNLESS THE VEHICLE IS STOPPED, SHUT OFF, AND THEN RESTARTED. THIS HAS OCCURRED ON CITY STREETS AND HIGHWAYS. I HAVE TAKEN MY VEHICLE IN FOR SERVICE TO FIX THE ISSUE TWICE IN TWO YEARS. IT IS SCHEDULED TO GO BACK IN THIS COMING WEEK FOR ADDITIONAL WORK. THE FIRST "REPAIR" CONSISTED OF REPROGRAMMING THE COMPUTER. THE SECOND REPLACED THE WIRING HARNESS. THE THIRD WILL BE A BEZEL AND ANOTHER TRANSMISSION ACCESSORY.

Mileage: 16,000

IN JANUARY 2019, MY JEEP BEGAN JERKING DURING ACCELERATION. THE DEALERSHIP SERVICE DEPARTMENT NOTIFIED ME THAT THE ENGINE NEEDED TO BE REPLACED. DURING REMOVAL OF THE ENGINE, THE ALTERNATOR WAS DAMAGED AND HAD TO BE REPLACED AS WELL. TWO MONTHS LATER I RECEIVED MY VEHICLE BACK AND 10 MILES LATER THE SAME JERK OCCURRED. AFTER IMMEDIATELY RETURNING TO THE DEALERSHIP AND A RIDE ALONG WITH THE SERVICE TECHNICIAN, THE TECHNICIAN INFORMED ME THAT THE PROBLEM SEEMED TO BE THE TRANSMISSION. THIS REPAIR TOOK ANOTHER TWO WEEKS. AT WHICH TIME THE FCC REPRESENTATIVE INFORMED ME THAT THERE WAS NOTHING MORE THEY COULD DO. THE SERVICE TECHNICIAN EVEN MENTIONED THAT THE VEHICLE SHOULD BE RECALLED AND HAS HAD NOTHING BUT PROBLEMS. NOW, THREE MONTHS LATER, THE SHIFTER LIGHT HAS COME ON UPON CRANKING THE VEHICLE. WHICH IS ALSO TRANSMISSION RELATED. WHAT WILL IT TAKE TO RECOGNIZE THAT THIS VEHICLE IS NOT SAFE FOR CONSUMERS?

Mileage: 34,000

EVERY TIME I DRIVE MY 2017 JEEP CHEROKEE LIMITED MY SERVICE SHIFTER LIGHT COMES ON LOCKING OUT ANY SHIFTER CONTROLS. I WAS INSTRUCTED IN ORDER TO RESET TO PULL OVER TO A SAFE PLACE SHUT OFF THE VEHICLE AND RESET THE IGNITION. AS THIS HAPPENS NEARLY EVERY SINGLE TIME I DRIVE MY VEHICLE IT IS NOT A FEASIBLE SOLUTION. CALLING CHRYSLER I WAS TOLD THAT THERE IS NO OPEN ISSUES RECALLS OR WARRANTY FOR ANY SUCH ISSUE. LOOKING ONLINE I FOUND THOUSANDS OF REPORTED ISSUES OF THE SAME THING.

Mileage: 55,427

"SERVICE SHIFTER" MESSAGE APPEARED ON SCREEN, ALL LIGHTS ON PNRD TURNED RED, COULD NOT SEE WHAT GEAR VEHICLE WAS IN. HAD TO TURN CAR OFF TO GET MESSAGE TO LEAVE.HAS HAPPENED NUMEROUS TIMES NOW.. VEHICLE WAS IN MOTION, ON BOTH CITY STREET AND HIGHWAY.

Mileage: 51,000

WINDSHIELD CRACKING AFTER TAKING NO PHYSICAL DAMAGE AND PARKED. SERVICE SHIFTER LIGHT ON AT 18,000 MILES WHEN STARTED. TRANSMISSION SHIFTS ROUGH 1ST-3RD GEAR. ENGINE HAS ALSO RANDOMLY SHUT OFF WHEN STARTED AND WILL NOT START BACK UP.

Mileage: 18,000

TL* THE CONTACT OWNS A 2017 JEEP CHEROKEE. WHILE DRIVING APPROXIMATELY 5 MPH, THE SERVICE GEAR SHIFTER WARNING INDICATOR ILLUMINATED AND THE PARKING BRAKE INDEPENDENTLY ACTIVATED. THE VEHICLE WAS STOPPED, SHIFTED INTO PARK, AND THEN PLACED INTO DRIVE. AFTERWARDS, THE VEHICLE OPERATED AS INTENDED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. LANDMARK DODGE CHRYSLER JEEP RAM WAS CONTACTED BY PHONE AT (816) 836-0100 (LOCATED AT 1900 S NOLAND RD, INDEPENDENCE, MO 64055) AND AN APPOINTMENT WAS SCHEDULED TO HAVE THE VEHICLE DIAGNOSED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS CONTACTED AND PROVIDED CASE NUMBER: 59323175. THE APPROXIMATE FAILURE MILEAGE WAS 58,000.

Mileage: 58,000

SERVICE SHIFTER LIGHT

THE SERVICE SHIFT LIGHT HAS COME ON SEVERAL TIMES ON MY CAR. JUST BROUGHT IT IN FOR AN UPDATE AT THE JEEP DEALERSHIP, AND STILL HAVING THE PROBLEM. CAR RUNS FINE ONCE IT IS PARKED AND TURNED OFF. HOWEVER, PROBLEM CONTINUES TO HAPPEN.

Mileage: 10

WHILE MOVING ON A CITY STREET, THE MESSAGE "SERVICE SHIFTER" APPEARED ON INSTRUMENT PANEL AND ALL GEAR LIGHTS ON SHIFT CONSOLE ILLUMINATED RED. CONDITION REMAINED UNTIL VEHICLE WAS STOPPED AND TURNED OFF, THEN BACK ON.

Mileage: 25,500

LOW OIL INDICATOR NEVER CAME ON.THE VEHICLE RANDOMLY SHUTS DOWN, WHEN THE OIL IS TO LOW WITHOUT ANY INDICATION LIGHT COMING ON THAT THE OIL IS LOW. THIS HAS BEEN A COMMON PROBLEM TO THE POINT WHERE THE DEALERS KNOW EXACTLY WHAT THE ISSUE IS. MY VEHICLE SHUT DOWN WITHOUT WARNING IN THE MIDDLE OF THE ROAD WHEN TURNING RIGHT AND INDICATED THAT I NEEDED TO PUT IT IN PARK AND RESTART IT. I CHECKED THE OIL AND IT WAS ALMOST DRY! I ADDED OIL AND WILL BE TAKING IT INTO THE DEALERSHIP! THIS JEEP ONLY HAS 25K MILES ON IT

Mileage: 25,400

TURNED VEHICLE ON, WARNING SOUNDED. ON DASH READ 'SERVICE SHIFTER' AND ALL LIGHTS ON THE SHIFTER WERE LIT UP. VEHICLE WAS ABLE TO BE DRIVEN. WHEN RE-STARTED, THE WARNING LIGHT DISAPPEARED.

Mileage: 23,000

TL* THE CONTACT OWNS A 2017 JEEP CHEROKEE. WHILE DRIVING APPROXIMATELY 40 MPH, THE SERVICE SHIFTER ERROR INDICATOR ILLUMINATED. THE CONTACT HAD TO TURN OFF AND RESTART THE VEHICLE FOR THE INDICATOR TO DISAPPEAR; HOWEVER, THE FAILURE RECURRED MULTIPLE TIMES. THE VEHICLE WAS NOT REPAIRED. THE DEALER AND MANUFACTURER WERE NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 23,300. THE VIN WAS NOT PROVIDED.

Mileage: 23,300

WHILE DRIVING THE SERVICE SHIFTER LIGHT COMES ON AND EVERY LIGHT ON THE GEAR INDICATOR LIGHTS UP. DEALER SAYS THEY DO NOT KNOW. AFTER VEHICLE HAS BEEN TURNED OFF IT WENT AWAY. DEALER TOLD ME WE ARE FINE TO DRIVE IF IT DOESNT COME BACK

Mileage: 16,000

I WAS DRIVING HOME ON A MAJOR STREET WHEN THE MESSAGE SERVICE SHIFTER POPPED UP ON MY DASHBOARD. THE LIGHTS TURNED RED ON ALL GEARS. I COULD NOT SEE MY SPEED OR ANY OTHER INFORMATION. MY MILEAGE HAD JUST READ 19141 I BELIEVE PRIOR TO THE SCREEN GOING TO SERVICE SHIFTER MESSAGE. I PULLED INTO A PARKING LOT. I PLACED THE GEAR INTO PARK. I THEN GOOGLED THE MESSAGE, MAKE, AND MODEL TO FIND OUT MORE INFORMATION. I FOUND FORUM ON CARGURUS.COM STATING TO TURN OFF THE VEHICLE AND RESTART. I WAITED 10 MINUTES BEFORE TURNING ON THE VEHICLE. WHEN I TURNED ON THE VEHICLE.THE MESSAGE DISAPPEARED AND THE RED GEAR LIGHTS TURNED OFF.

Mileage: 19,141

SERVICE SHIFTER. DEALERSHIP QUOTED ME 1200.00 TO REPAIR. WAS TOLD IT WAS A SHIFTING MODULE IN WHICH WOULD NEED TO BE PROGRAMMED AFTER REPAIR. THERE HAS BEEN NUMEROUS PEOPLE WITH THIS SAME ISSUE ON THESE CARS. THIS VEHICLE IS LESS THAN 2 YEARS OLD, AND I WAS TOLD THIS COULD BE A MAJOR SAFETY PROBLEM. THIS SHOULD BE A RECALL WITHOUT A DOUBT.

Mileage: 30,000

SERVICE SHIFTER MESSAGE APPEARED ON DASH AND ALL THE PRND LIGHTS TURNED RED WHEN I STARTED THE VEHICLE FIRST THING IN THE MORNING AFTER SITTING ALL NIGHT IN THE GARAGE. TURNED VEHICLE OFF AND ON WITH NO CHANGE. DROVE IT 40 MILES TO WORK AND WHEN I LEFT AT THE END OF THE DAY, THE MESSAGE WAS GONE AND ALL THE LIGHTS WERE BACK TO NORMAL.

Mileage: 44,900

SERVICE SHIFTER CAME ON ONE EVENING AND WENT OFF UPON SHUTTING THE VEHICLE DOWN AND RESTARTING IT. THE NEXT DAY WOTH NO WARNING I WAS ON THE HIGHWAY WITH MY THREE KIDS. SUDDENLY DASH FLASHED 4X4, TRACTION CONTROL, ERS, AUTO STOP ALL UNAVAILABLE AND THEN THE TRANSMISSION JUST STOPPED FUNCTIONING. I WAS IN THE FAST LANE DOING 70 MPH AND HAD NO POWER WHAT SO EVER. THE RPMS WENT UP AND I HAD NO ACCELERATION WITH THE GAS PEDAL DOWN. I WAS ABLE TO GET TO THE SLOW LANE BUT NOT WITHOUT CAUSING A RIFT IN TRAFFIC, THANKFULLY OTHER DRIVERS WERE ALERT AROUND ME AND LET ME OVER ONCE I HIT MY FLASHERS. THE VEHICLE WAS ACTING AS IF IT WAS STUCK BETWEEN GEARS. OT WOULD ENGAGE IN R, N AND P BUT NOTHING WHEN I PUT IT IN D. CALLED A ROLLBACK AND PER DEALERSHIP EVERY CODE THAT COULD THROW HAS THROWN AND AT MY EXPENSE WE ARE STARTING WITH ENTIRE SHIFTER ASSEMBLY TO THE TUNE OF $900 PARTS AND LABOR. 5 DAYS TO GET PARTS IN! PER SERVICE MANAGER, SERVICE WRITER AND THE MECHANIC WORKING ON MY CAR THIS IS AN ISSUE WITH CHEROKEES & BETTER YET JEEP IS WELL AWARE OF THE ISSUE AND DOESN'T FIND A NEED FOR A RECALL.

Mileage: 80,990

SERVICE SHIFTER PROMPT CAME ON AT 26,000 MILES. SEEMS TO BE ONE OF THE MAIN CULPRITS FOR THIS MODEL.

Mileage: 25,000

SERVICE SHIFTER MESSAGE HAS APPEARED MORE THAN ONCE. AFTER SHUTTING ENGINE OFF AND RESTARTING ALL IS FINE FOR 1200-1500 MILES THEN IT COMES ON AGAIN.

Mileage: 55,321

SERVICE SHIFTER INDICATOR DASH LIGHT ILLUMINATES WHILE DRIVING. ALL SHIFTER POSITION INDICATORS ON CONSOLE ILLUMINATES WHILE DRIVING. VEHICLE FAILS TO SHIFT PROPERLY.

Mileage: 20,000

"SHIFTER SERVICE" LIGHT THAT APPEARED ON MY DASH AND THE PRND LIGHTS ALL TURNING RED WHILE IN MOTION. PULLED OVER AND TURN CAR OFF AND RESTART LIGHTS WENT OUT. I GOOGLED ON INTERNET IS THIS IS A COMMON PROBLEM WITH THIS MODEL. CAR HAS ONLY 50K MILES ON IT.

Mileage: 52,000

2017 JEEP CHEROKEE 80K MILES, AFTER SHIFTING FROM PARK TO REVERSE THE TO DRIVE, SERVICE SHIFTER INDICATOR MESSAGE ON SCREEN AS WELL AS ALL LIGHTS ON SHIFT PANEL P-R-D LIGHT UP RED. STOPPED VEHICLE, TURNED OFF, RESTARTED, LIGHTS WENT OFF. HAPPENED AGAIN TWICE WHILE PARKING AND ONCE WHILE DRIVING ON THE HIGHWAY AT 70MPH. MULTIPLE REPORTED ISSUES WITH OTHER CHEROKEE'S EXPERIENCING SAME PROBLEM. NO RECALL NOTICE OR BULLETIN AT DEALER, MAKING ME RESPONSIBLE FOR DIAGNOSTIC

Mileage: 80,000

'SERVICE SHIFTER' MESSAGE WHILE DRIVING. ALL THE LIGHTS ON THE SHIFTER COME ON; PRND. MESSAGE GOES AWAY ONCE THE VEHICLE IS RESTARTED. I HAVE HEARD NOTHING BUT COMPLAINTS ABOUT THIS AND NOTHING IS BEING DONE.

Mileage: 63,000

I HAD THE SHIFTER WIRING HARNESS REPLACED WHILE THE VEHICLE WAS UNDER WARRANTY APPROX 15 MONTHS AGO. YESTERDAY THE SERVICE SHIFTER WARNING CAME ON AGAIN RESULTING IN THE VEHICLE BECOMING DISABLED LEAVING MY WIFE AND SON STRANDED. MY WIFE WAS DRIVING ON THE HIGHWAY AT 65 MPH WHEN THE LIGHTS CAME ON. ALL LIGHTS ON THE SHIFTER TURNED RED AND THE VEHICLE WOULD NOT ACCELERATE CAUSING HER TO PULL OFF OF THE HIGHWAY. MY WIFE WAS UNABLE TO GET THE VEHICLE IN PARK. AFTER A WHILE SHE WAS ABLE TO PUT THE VEHICLE IN PARK BUT SHE WAS UNABLE TO START IT.

Mileage: 53,000

TL* THE CONTACT OWNS A 2017 JEEP CHEROKEE. WHILE DRIVING, THE SERVICE SHIFTER WARNING INDICATOR ILLUMINATED. THE CONTACT PULLED OVER AND RESTARTED THE VEHICLE. THE VEHICLE HAD NOT BEEN DIAGNOSED OR REPAIRED. THE MANUFACTURER AND DEALER WERE NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 25,000.

Mileage: 25,000

"SERVICE SHIFTER" ERROR CAME ON SCREEN AND ALL OF THE GEAR LIGHTS BESIDE THE SHIFTER LIT UP. AFTER TURNING VEHICLE OFF AND DRIVING AGAIN LATER, ERROR DISAPPEARED.

Mileage: 56,000

"SERVICE SHIFTER" MESSAGE APPEARED ON DRIVER DISPLAY WHILE RED LIGHTS NEXT TO SHIFTER PRND ALL LIGHT UP. OCCURS INTERMITTENTLY WHILE DRIVING. CLEARS ITSELF WHEN CAR IS RESTARTED, BUT MAY OCCUR SOON AGAIN. HAS OCCURRED 10-20 TIMES OVER PAST 3 MONTHS.

Mileage: 22,000

I BOUGHT MY CAR BRAND NEW IN MAY OF 2017 AFTER 48,000 MILES THE "SERVICE SHIFTER" LIGHT CAME ON AND I TOOK IT INTO MY SERVICE DEPT AND THEY HAD TO REPLACE THE SHIFTER. I WAS TOLD FOR THIS MAKE AND MODEL REPLACING THE SHIFTER WAS NOT A BIG DEAL. AFTER 56,000 MILES I CAME IN WITH A TRANSMISSION ISSUE. I WAS 600 MILES FROM AN OIL CHANGE AND MY CAR WAS ACTING LIKE IT NEEDED THE OIL CHANGED AND I TOOK IT IN TO MY SERVICE DEPT AND THEY DID AN OIL CONSUMPTION TEST ON IT AND ENDED UP HAVING TO REPLACE THE WHOLE ENGINE. NOW I AM AT 62817 MILES AND THE "SERVICE SHIFTER" LIGHT IS BACK ON. BOTH TIMES THE SERVICE SHIFTER LIGHT CAME ON MY VEHICLE WAS AT REST BUT CONTINUED AS I WAS DRIVING. WHEN THEY REPLACED MY ENGINE THE VEHICLE WOULD SPUTTER AND JERK AS I WAS DRIVING AND STALLED OUT BEFORE I COULD GET IT TO THE DEALERSHIP.

Mileage: 62,000

CAR HAS 22,000 MILES ON IT. WAS DRIVING AND THE CAR MADE A BEEP NOISE AND A MESSAGE POPPED UP ON THE SCREEN SAYING "SERVICE SHIFTER" AND IF YOU LOOK DOWN AT THE SHIFT, ALL OF THE GEARS ARE LIT UP RED INDICATING THAT ALL OF THE SHIFTS ARE ON. HOWEVER I HAVE NOTICED IT TYPICALLY ONLY COMES ON WHENEVER I HAVE MY AIR CONDITIONING ON. I HAVE HAD IT DO THIS AROUND 17 TIMES STARTING WHEN THE CAR HIT 20,000 MILES. IT DOES NOT AFFECT DRIVING ABILITIES.

Mileage: 22,000

I BOUGHT THIS CAR BRAND NEW OCT 2017. AT ABOUT 20K MILES, ON THE EXPRESSWAY GOING MAYBE 50 MPH, THE SERVICE SHIFTER LIGHT CAME ON FOR THE 1ST TIME. ALL LIGHTS ON THE SHIFTER TURNED RED (PARK, REVERSE, NEUTRAL & DRIVE). A FEW TIMES MY AC WOULD NOT RUN WHEN THIS LIGHT IS ON. THIS IS VERY SCARY WHEN YOU ARE ON THE EXPRESSWAY. I GOOGLED THE REVIEWS AND FOUND THAT FOR THE PAST 3/4 YEARS MAJORITY OF THE JEEP CHEROKEES HAVE THIS SAME ISSUE. THE LIGHT WILL GO OFF WHEN YOU CUT THE ENGINE OFF AND CRANK IT BACK UP. I CALLED THE DEALERSHIP AND TOOK IT IN FOR AN INSPECTION. AT THAT TIME THE 'SERVICE SHIFTER' LIGHT DIDN'T COME ON SO THEY SAID IT WAS NOTHING THEY COULD DO. THIS LIGHT HAS BEEN COMING ON AT LEAST TWICE A WEEK NOW. NO EXPLANATION. EVERY TIME I BRING IT IN... THE LIGHT IS NOT ON! THERE IS SOMETHING WRONG HERE!!

Mileage: 20,000

SERVICE SHIFTER

Mileage: 55,000

IN AUG 2018 I GOT A SERVICE SHIFTER WARNING AND ALL THE LIGHTS AT THE SHIFTER LIT UP. THE SHIFTER BEZEL AND HARNESS REPLACEMENT REPAIR WAS COVERED UNDER WARRANTY. THEN IN MAY 2019 I GOT THE SAME WARNING, AND WHILE DRIVING ON THE INTERSTATE I SUDDENLY LOST ACCELERATION. I WAS UNABLE TO ACCELERATE OVER 30 MPH, THE VEHICLE WAS STUTTERING, AND ACTING LIKE IT WOULD SHUT OFF. I WAS ABLE TO DRIVE TO A NEARBY JEEP DEALERSHIP. THE DEALERSHIP KEPT THE VEHICLE FOR SEVERAL DAYS. THEY FIRST STATED THEY WOULD NEED TO REPLACE ALL THE SPARK PLUGS AND RECOMMENDED A FUEL INDUCTION CLEANING SERVICE, BOTH OF WHICH I WOULD NEED TO PAY AS THEY WERE NOT COVERED UNDER THE EXTENDED WARRANTY. SEVERAL DAYS LATER THE DEALERSHIP CONTACTED ME TO ADVISE THE REPAIRS THEY HAD ATTEMPTED HAD NOT REPAIRED VEHICLE. THEY THEN PERFORMED A COIL PACK REPLACEMENT AND THIS WAS COVERED UNDER THE WARRANTY. THEY ALSO REPLACED THE SHIFTER BEZEL AND THE HARNESS REPLACEMENT, ALSO UNDER WARRANTY. THEY DID NOT HAVE A RENTAL VEHICLE AVAILABLE, SO I HAD TO PAY FOR THIS OUT-OF-POCKET. THE RENTAL AND THE REPAIRS ENDED UP COSTING APPROXIMATELY $650 OUT OF POCKET. $150 WILL BE REFUNDED AFTER 60 BUSINESS DAYS ACCORDING TO CHRYSLER. ALTHOUGH THE SPARK PLUGS AND THE FUEL INJECTION CLEANING DID NOT FIX THE PROBLEM AND ARE NOT NECESSARY MAINTENANCE AT 50,000 MILES, BOTH THE DEALERSHIP AND CHRYSLER WARRANTY SERVICE STATED THOSE WERE MAINTENANCE REPAIRS AND WOULD NOT BE COVERED UNDER THE EXTENDED WARRANTY I HAD PURCHASED. I MOST LIKELY WILL NOT BUY ANOTHER JEEP IN THE FUTURE AS I FEEL THE ORIGINAL RECOMMENDED REPAIRS WERE A RIP OFF. ESPECIALLY SINCE IT WAS A VEHICLE MALFUNCTION, I BOUGHT AN EXTENDED WARRANTY, AND THE MALFUNCTION COULD'VE BEEN VERY DANGEROUS AS IT EASILY COULD HAVE CAUSED AN ACCIDENT!

Mileage: 53,000

CAR MILAGE AT 31K. CAR SERVED FOR 30K MAINTENANCE ONE WEEK BEFORE ON 5/3 AND JEEP INFORMED OF ISSUE (ALONG WITH OTHERS). SERVICE SHIFTER WARNING LIGHT COMES ON THE DASH AFTER THE SHIFTER ILLUMINATES ALL RED LIGHTS ON THE GEAR SHIFT, THIS HAPPENS ALWAYS WHILE IN MOTION DRIVING DOWN THE ROAD ON CITY STREETS AND HIGHWAY DRIVING. IT HAS HAPPENED AT LEAST 4 TIMES AND RESOLVES ITSELF WHEN THE CAR IS RESTARTED. LAST INCIDENT ON 5-11-19 BOTH ON HIGHWAY GOING ABOUT 70 AND WHILE DRIVING ON LOCAL ROAD GOING AROUND 30 MPH. ADDITIONAL CONCERNS ABOUT TRANSMISSION BECAUSE AT TIMES JERKING FEELING WHEN ACCELERATING OR SLOWING DOWN WHILE DRIVING.

Mileage: 31,137

DRIVING DOWN CURVY ROAD, AROUND 50 MPH, INDICATOR LIGHT ON DASH SAID "SERVICE SHIFTER" WHILE ALL THE LIGHTS TO THE LEFT OF THE SHIFTER LIT UP. I PULLED OVER AND TURNED CAR OFF. AFTER SITTING A FEW MINUTES I STARTED IT UP AND IT SEEMED FINE. IT HAPPENED ONE MORE TIME WHILE FINISHING THE DRIVE HOME. THERE WAS NO KNOWN CAUSE FOR THIS TO HAPPEN. I'VE HAD THE CAR LESS THAN 2 YEARS, 37,000 MILES ON IT.

Mileage: 37,212

WAS DRIVING DOWN THE HIGHWAY AND SERVICE SHIFTER CAME ON AND LOCKED OUT THE SHIFTING. AFTER SHUTTING OFF THE VEHICLE AND RESTARTING IT WAS TURNED OFF. THE SECOND TIME THIS HAPPENED WAS ON MARCH 6TH 2019, AFTER SHIFTING THE VEHICLE FROM PARK I MADE IT TO ROUGHLY THE END OF THE PARKING LOT OR LESS THAN 1/8 MILE AND AGAIN THE SERVICE SHIFTER LIGHT COME ON LOCKING OUT THE ACTUAL SHIFTING MECHANISM. THE SECOND CONDITION WAS MY CRUISE WAS SET AT 66 MILES AN HOUR WELL TRYING TO REDUCE AND CANCEL SPEED CRUISE WOULD NOT SHUT OFF UNTIL I HIT THE BRAKES HARD TO AVOID THE CRASH.

Mileage: 50,420

SERVICE SHIFTER NOTICE COMES ON DISPLAY SCREEN SPORADICALLY. SOMETIMES IT IS ON INITIAL START, SOMETIMES WHILE DRIVING. ALL SHIFTER POSITION LIGHTS ILLUMINATE ON SHIFT INDICATOR. RESTARTING THE VEHICLE CLEARS MESSAGE.

Mileage: 25,000

SERVICE SHIFTER LIGHT ON, WHILE MOVING ON HIGHWAY, ALSO WHILE TURNING

Mileage: 23,300

SERVICE 4 WHEEL DRIVE LIGHT ON, VEHICLE STOPPED COMPLETLEY WHILE DRIVING. HAD VEHICLE TOWED TO DEALER.

Mileage: 22,951

AS CAR IS BEING DRIVEN OUT A HIGHWAY A WARNING COMES ON SAYING SERVICE SHIFTER. PULLED OVER RESTARTED CAR AND WARNING SOMETIMES COMES BACK ON OR GOES AWAY AND RETURNS LATER. ONE TIME GETTING OUT OF A PARKING SPOT THE SHIFTER WAS IN REVERSE AND THE CAR PROCEEDED TO MOVE FORWARD INSTEAD OF BACKWARDS.

Mileage: 29,000

SERVICE SHIFTER MESSAGE. 7,800 MILES.

Mileage: 7,800

"SERVICE SHIFTER" NOTIFICATION ON THE DASHBOARD WHILE PRNDL LIGHTS ARE SOLID RED NEAR THE TRANSMISSION SHIFTER. I HAVE TAKE THE JEEP TO THE DEALER WHILE IT WAS LESS THAN A YEAR OLD AND THEY ADVISED IT NEEDED AND UPDATE AND TO MY UNDERSTANDING THAT'S WHAT THEY DID. NOW 6-8 MONTHS LATER THE SAME NOTIFICATION APPEARS ON THE DASH AND THE LIGHTS NEAR THE SHIFTER ARE SOLID RED. WHEN THE CAR IS TURNED OFF AND RESTARTED THEY GO AWAY TO ONLY COME BACK ON AGAIN AFTER A FEW DAYS OR EVEN A COUPLE MINUTES. VEHICLE WAS IN MOTION WHEN THIS OCCURRED AT LOW AND HIGHER SPEEDS.

Mileage: 36,500

JUST BOUGHT A USED 2017 JEEP CHEROKEE TRAILHAWK 36867 MILES AND THE SERVICE SHIFTER LIGHT HAS COME UP ON THE DASHBOARD WHILE DRIVING DOWN THE HIGHWAY AND ALL LIGHTS NEXT TO PRND TURNED RED. PULLED OVER AND STOPPED TURNED OFF ENGINE, PUT IN PARK AND THE VEHICLE STARTED ROLLING. TURNED ENGINE ON/OFF TWICE THEN GOT IT INTO PARK THEN BACK INTO DRIVE. MADE IT HOME AND VEHICLE STILL HAS ALL LIGHTS NEXT TO PRND ON AND SERVICE SHIFTER MESSAGE REMAINS.

Mileage: 36,867

WHILE IN MOTION ON CITY STREETS AND HIGHWAYS, "SERVICE SHIFTER" MESSAGE APPEARS ON DASH AS WELL AS ALL SHIFTER LIGHTS ILLUMINATE. CAR SEEMS TO "MISFIRE" AND JERK FORWARD. DEALER HAS 'REPAIRED' 4 TIMES AND ISSUE RETURNS. THIS ISSUE HAS OCCURRED MULTIPLE TIMES IN THE 1 YEAR I HAVE OWN THIS CAR (PURCHASED NEW). THE FIRST INCIDENT WAS APRIL OF 2018 AND MOST RECENTLY 3/20/19

Mileage: 38,000

NO POWER WHEN ATTEMPTING TO ACCELERATE. THIS OCCURS SPORADICALLY WHEN ATTEMPTING TO ACCELERATE FROM A STOP, OR WHILE MOTION IN LOW AND MIDDLE GEARS. MAJOR ISSUE WAS WHEN IT WOULD NOT ENGAGE TRANSMISSION AFTER STARTING VEHICLE DUE TO FAILURE. THE SYSTEM LOCK ENGAGED WITH AUTO-ENGAGED THE PARKING BREAK AND I WAS UNABLE TO DISENGAGE.

Mileage: 16,530

WAS DRIVING ON THE HWY ABOUT 65 MPH IN MOTION AND THE SERVICE SHIFTER NOTICE CAME ON AND ALL THE GEARS TO THE RIGHT WERE LIT UP BRIGHT RED! I JUST BOUGHT THIS CAR LAST NIGHT AT 6:30! I BOUGHT THIS CAR BECAUSE I WAS REAR ENDED ON THE HWY AND MY OTHER CAR WAS TOTALLED, I AM A SINGLE MOM OF THREE AND JUST HAD THE ACCIDENT AND IN PAIN AND GO BUY THE JEEP AND NOW THIS SERVICE SHIFTER LIGHT COMES ON THE DAY AFTER I BUY IT!!!! JUST MY LUCK. THIS IS UNSAFE AND HAS CAUSED THE VEHICLES TO LOCK UP AND 2 OTHERS WITH THE SAME VEHICLE REPORTED THE CAR GETTING TOTALLED DUE TO IT LOCKING UP WHILE DRIVING. IF THIS HAPPENS WHILE MY KIDS ARE IN THE CAR I WILL ENDING UP CONTACTING A LAWYER FOR A RECAL NOT BEING PUT OUT DUE TO THE HIGH HEAVY VOLUME OF THIS EXACT PROBLEM AND NOTHING BEING DONE ABOUT THE MASS PRODUCTION OF THE ISSUE. *DT *DT

Mileage: 49,999

WAS DRIVING ON THE HIGHWAY AT 55 MILES AN HOUR AND THE CAR JUST SHUT OFF. LOST ALL POWER. HAD TO COAST TO THE SIDE OF THE ROAD IN HEAVY TRAFFIC. WHEN I WENT TO RESTART THE CAR IT SAID PUT CAR IN PARK POSITION. IT WAS ALREADY IN PARK. CAR RESTART AFTER SEVERAL ATTEMPTS. *BF... *TR

Mileage: 27,820

THREE TIMES WHILE ACTIVELY MOVING IN TRAFFIC, THE VEHICLE HAS SHUT OFF WITHOUT WARNING. THE VEHICLE HAS BEEN ABLE TO BE STOPPED SAFELY AND PLACED INTO PARK. THE ELECTRICAL WORKS SO HAZARD LIGHTS HAVE BEEN ABLE TO BE ENGAGED. HOWEVER, THE VEHICLE FAILS TO RESTART ON THE FIRST FEW ATTEMPTS. ULTIMATELY IT WILL RESTART. THE SERVICE REP INDICATED THIS IS A KNOWN ISSUE WITH THESE VEHICLES AND HE HAS SEEN A LOT OF THIS ON THIS MODEL. HE NOTED THE ENGINE HAS LOOSE TOLERANCES TO ACHIEVE THE MILEAGE RATING. AS A RESULT IT LOOSES OIL RAPIDLY. AND JEEP IMPLEMENTED ENGINE SENSORS TO STOP THE ENGINE WHEN THE OIL IS LOW. THE SENSORS DO NOT TAKE INTO ACCOUNT IF THE VEHICLE IS MOVING OR AT WHAT SPEEDS. I CALLED THE DEALER ABOUT THIS EXTREMELY DANGEROUS SITUATION IMMEDIATELY, TO WHICH WE GOT AN ANSWER TO DROP IT OFF, THEY WILL HAVE TO LOOK AT IT WHEN THEY GET TO IT. THIS VENDOR AND VEHICLE HAVE HAD OVER A DOZEN SIGNIFICANT RECALLS AND NEED TO BE TAKEN OFF THE ROAD.

Mileage: 32,000

TL* THE CONTACT OWNS A 2017 JEEP CHEROKEE. WHILE DRIVING 40 MPH, THE VEHICLE STALLED WITHOUT WARNING AND THE SERVICE SHIFTER WARNING INDICATOR ILLUMINATED. THE CONTACT POWERED OFF THE ENGINE WHILE IN TRAFFIC. THE VEHICLE WAS RESTARTED AND WAS ABLE TO DRIVE NORMALLY, BUT THE FAILURE RECURRED NUMEROUS TIMES. THE VEHICLE WAS TAKEN TO DON JACKSON CHRYSLER DODGE JEEP RAM (LOCATED AT 3950 JONESBORO RD, UNION CITY, GA 30291, (770) 969-7229) WHERE IT WAS DIAGNOSED THAT THE GEAR SHIFTER NEEDED TO BE REPLACED AND AN OIL CHANGE WAS NEEDED. THE VEHICLE WAS NOT REPAIRED BECAUSE THE WARRANTY DID NOT COVER THE REPAIR. THE MANUFACTURER WAS NOTIFIED AND PROVIDED A CASE NUMBER. THE APPROXIMATE FAILURE MILEAGE WAS 50,000.

Mileage: 50,000

MY JEEP HAS LESS THAN 30,000 MILES ON IT AND I KEEP UP TO DATE ON OIL CHANGES (EVERY 500 MILES); HOWEVER, WHEN THE 5,000 MILE MARKER STARTS APPROACHING I WILL BE IN DRIVING IN A FORWARD MOTION AND THE DASHBOARD WILL LIGHT UP SAYING "SHIFT TO NEUTRAL OR PARK", THE GAS PEDAL TIGHTENS UP TO THE POINT I AM NO LONGER ABLE TO STEP ON IT ANYMORE, AND THE STEERING WHEEL TIGHTENS UP AND I CAN NO LONGER MOVE THAT. AT THIS POINT MY VEHICLE JUST COMPLETELY STOPS IN THE MIDDLE OF DRIVING. THE MOST RECENT TIME (4,100 MILES AFTER MY LAST OIL CHANGE) I WAS ATTEMPTING TO MERGE ONTO THE HIGHWAY THE OTHER DAY AND THIS SAME THING HAPPENED. IT TAKES ABOUT 4 MINUTES FOR THE CAR TO START WORKING AGAIN, BUT THIS IS AN EXTREMELY UNSAFE ISSUE THAT SHOULD NOT BE HAPPENING. I HAVE HAD THIS ISSUE HAPPEN MULTIPLE TIMES IN THE PAST, AND THE DEALERSHIP SHRUGGED IT OFF. I HAVE HAD ENOUGH OF THIS, A VEHICLE (EVEN WITHOUT A RECENT OIL CHANGE, LET ALONE A VEHICLE THAT IS UP TO DATE ON OIL CHANGES AND HASN'T HIT THE 5,000 MILE MARKER) SHOULD NOT COME TO A COMPLETE STOP IN THE MIDDLE OF DRIVING. THIS IS A HUGE SAFETY HAZARD. OBVIOUSLY OTHER PEOPLE ARE EXPERIENCING THE SAME ISSUE. AT ANY POINT, I FEEL AS THOUGH MY VEHICLE MIGHT STOP WORKING ON ME AT A RANDOM TIME (AGAIN WITHOUT ANY WARNING WHATSOEVER) AND CAUSE ME TO BE IN A SEVER ACCIDENT. THIS IS NOT A MATTER TO TAKE LIGHTLY, I HAVE BEEN CONTACTING MY DEALERSHIP AND HAVE YET TO HAVE ANY HELP/ ISSUES RESOLVED.

Mileage: 29,400

VEHICLE LOSING POWER UPON TURNING OR TAKE OFF, GEAR SHIFTING WHILE DRIVING AND ACCELERATING. SHIFTING IS VIOLENT AND LOSS OF POWER MAJOR. NO LONG FEEL SAFE DRIVING AND ONLY HAS 44K MILES ON IT. DEALER HAS DONE ELECTRONIC UPDATE AND DID NOT FIX ISSUE, BUT MADE IT WORSE

Mileage: 44,000

AT 9000 MILES THE "SERVICE SHIFTER" LIGHT CAME ON AND TOOK TO DEALER AS A MECHANIC TOLD ME DO NOT PUT IN PARK. AT 40,000 MILES IT CAME ON AGAIN AND WAS TOLD THE TCM HAD A RECALL ,,AND IF IT HAPPENED AGAIN BRING BACK ABOUT 3 WEEKS LATER IT CAME ON AGAIN AND IS STILL IN SHOP. NOW I AM WORRIED AFTER A MECHANIC TOLD ME IT CAN LOCK UP THE TRANSMISSION AND CAUSE THE VEHICLE TO CRASH,,, I DONT FEEL SAFE DRIVING THE VEHICLE ANY LONKER,, AND AM WORRIED FOR MY SELF AND FAMILY.

Mileage: 49,000

SERVICE SHIFTER ALERT SHOWS IN GAUGE AREA WHILE DRIVING. THEN ALL THE LIGHTS ON THE GEAR SHIFTER ALLUMINATE. PROBLEM IS RANDOM AND OCCURS ONE TO TWO TIMES A WEEK. THE VEHICLE IS ALWAYS IN MOTION WHEN THE ERROR HAPPENS. THE ISSUE HAS HAPPENED ON CITY STREETS BEFORE I GET TO THE HIGHWAY. ALWAYS DRIVING THE VEHICLE IN A FORWARD MOTION.

Mileage: 16,965

AT 9000 MILES THE SERVICE SHIFTER MESSAGE CAME ON WHILE DRIVING FROM CARTHAGE TO GALVESTON TEXAS CONTACTED A LOCAL DEALER AND WAS TOLD DONT PLACE IN PARK TO TAKE IT TO THE DEALERSHIP DROVE IT BACK TO MARSHALL TEXAS TO DEALERSHIP AND THEY SAID THEY WERE HAVING PROBLEMS WITH THE SHIFTER SO REPLACED THE ENTIRE SHIFTER.. AT 40,000 MILES SHIFTER LIGHT AGAIN TOOK TO DEALERSHIP IN CARTHAGE AND SAID THEY FIXED THE TCM TO TRANSMISSION. NOW AT 49000 IT HAS DONE IT AGAIN,REPLACING THE WIRING HARNESS FROM SHIFTER TO TRANSMISSION. BEEN IN SHOP FOR A WEEK STILL NO WORD .THE SERVICE SHIFTER COMES ON EVEY TIME IT IS CRANKED.

Mileage: 49,000

WAS GETTING A "SERVICE SHIFTER" MESSAGE ON DASH AND BROUGHT TO DEALERSHIP WHOM REPLACED THE SHIFTER MECHANISM UNDER WARRANTY ON JULY 11, 2018 AT 37,891 MILES. THE DEALERSHIP STATED THAT IT WAS OUR FAULT FOR LEAVING A CUP IN THE CUP HOLDER WHICH CAN SHORT OUT THE SHIFTER MECHANISM (SEEMS LIKE A BAD DESIGN IF YOU CANNOT USE A CUP HOLDER) NOW THE PROBLEM HAS COME UP AGAIN ON DECEMBER 21, 2018 WITH 54,230 MILES, MAKING THIS COMPONENT OUT OF WARRANTY. A CUP WAS NEVER LEFT IN THE CUP HOLDER AND WAS ONLY USED WHEN SOMEONE WAS IN THE CAR. I REALLY DO NOT WANT TO PAY FOR A SHIFTER EVERY 6 MONTHS AS LONG AS I OWN THE VEHICLE. THIS SEEMS TO BE A COMMON PROBLEM WITH THIS SYSTEM AND DUE TO THE NATURE OF IT BEING TIED TO THE TRANSMISSION OF THE CAR, IT SEEMS LIKE A VERY HIGH SAFETY CONCERN. THE FIRST TIME IT STARTED HAPPENING, IT OCCURRED FROM SHIFTING FROM REVERSE TO DRIVE AND THE CAR HAD TO BE TURNED OFF AND THEN ON TO OPERATE. THIS ISSUE BECAME WORSE AS TIME WENT ON. THIS LATEST OCCURRENCE HAPPENED WHEN PUTTING THE VEHICLE INTO DRIVE BEFORE DRIVING. TURNED OFF CAR AND TURNED BACK ON AND IT DID NOT DISPLAY THE ERROR MESSAGE. I AM SURE THIS WILL OCCUR MORE FREQUENTLY AS THE DAYS PASS SINCE I AM WRITING THIS AT THE TIME OF FAILURE.

Mileage: 54,230

AS I WAS ACCELERATING OUT OF A CORNER, I LOST TOTAL POWER IN THE DRIVE TRAIN. I WAS NOT ABLE TO ACCELERATE AT ALL, ITS AS IF THE NEUTRAL WAS SWITCHED ON BY ITSELF. ALL MY LIGHTS ON THE GEAR SHIFTER LIT UP. MY DASH DISPLAYED A MESSAGE SOMETHING ALONG THE LINES OF THAT I HAVE TO PUT THE CAR IN NEUTRAL OR PARK, PRESS THE BRAKE AND CHANGE THE GEAR BACK TO DRIVE. AS THIS HAPPENED, I WAS ALMOST HIT FROM BEHIND BY THE DRIVER DRIVING BEHIND ME. I PULLED OVER TO THE SHOULDER AND PUT THE CAR IN NEUTRAL, PRESSED THE BRAKE, AND PUT THE CAR BACK IN DRIVE AND NOTHING HAPPENED. I TRIED IT AGAIN BUT THIS TIME I PUT IT IN PARK AND STILL NOTHING. SO I PUT THE CAR IN PARK AND TURNED OFF THE IGNITION. I WAITING ABOUT 10 SECONDS AND TRIED STARTING MY CAR WHICH IT WOULD NOT START. ALL THE LIGHTS ON THE SHIFTER WERE STILL LIT UP AND THE DISPLAY MESSAGE STILL SAID THE SAME THING. THE CAR FINALLY STARTED AFTER ABOUT 5 TRIES. ALL THE LIGHTS TURNED OFF AND I WAS ABLE TO DRIVE. THIS ISSUE SEEMS TO CORRESPOND WITH THE MESSAGE THAT I GET SEVERAL TIMES A WEEK "SERVICE SHIFTER". I WENT TO THE DEALER TO GET THE SERVICE SHIFTER CHECKED OUT BUT SINCE I WAS PASSED THE 36K MILES, I HAD NO MORE WARRANTY. I HAVE ALSO RESEARCHED THIS ISSUE ONLINE AND A LOT OF JEEP CHEROKEES ARE HAVING THE SAME ISSUES. SOME WERE EVEN IN ACCIDENTS WITH THEIR CHEROKEES WHEN THEY LOST POWER IN THE DRIVE TRAIN.

Mileage: 47,522

TL* THE CONTACT OWNS A 2017 JEEP CHEROKEE. WHILE DRIVING APPROXIMATELY 25-30 MPH, THE VEHICLE EXPERIENCED ERRATIC SHIFTING AND A DELAYED RESPONSE WHEN THE ACCELERATOR PEDAL WAS DEPRESSED. THE VEHICLE WAS TAKEN TO TYSON DODGE (1 S.W FURNTAGE RD, SHOREWOOD, IL 60404) WHO REPROGRAMMED THE TRANSMISSION COMPUTER; HOWEVER, THE FAILURE RECURRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 1,000.

Mileage: 1,000

TL* THE CONTACT OWNS A 2017 JEEP CHEROKEE. ON FOUR SEPARATE OCCASIONS, THE SERVICE SHIFTER WARNING INDICATOR ILLUMINATED WHILE THE VEHICLE WAS BEING DRIVEN. WHEN THE WARNING INDICATOR ILLUMINATED, THE SHIFT INDICATOR DISPLAYED THAT THE DRIVE, REVERSE, AND NEUTRAL FUNCTIONS WERE ENGAGED. THE VEHICLE WAS TAKEN TO JERRY ULM CHRYSLER DODGE JEEP RAM (LOCATED AT 2966 N DALE MABRY HWY, TAMPA, FL 33607, (813) 463-8459) TO BE DIAGNOSED, BUT THE MECHANIC WAS UNABLE TO DETERMINE THE CAUSE OF THE FAILURE. THE CONTACT STATED THAT A WIRING HARNESS RELATED TO THE GEAR SHIFTER FUNCTION WAS REPLACED; HOWEVER, THE FAILURE RECURRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 32,140.

Mileage: 32,140

TRANSMISSION IS SLIPPING AND GRINDING AFTER TRYING TO ACCELERATE FROM STOP OR SLOW SPEED. IT HAS ALREADY BEEN FLASHED ONCE BUT MARK'S CASA IN ALBUQUERQUE, NEW MEXICO REFUSES TO DO ANYTHING ELSE TO TRY TO FIX IT. THEY STATE THAT THERE IS NOTHING ELSE THEY CAN DO.

Mileage: 17,000

TL* THE CONTACT OWNS A 2017 JEEP CHEROKEE. WHILE DRIVING 40 MPH, THE "SERVICE SHIFTER" WARNING MESSAGE ILLUMINATED AND THE VEHICLE STALLED. THE CONTACT STATED THAT EVERY GEAR ON THE SHIFT ASSEMBLY ILLUMINATED. THE CONTACT PULLED INTO A NEARBY PARKING LOT, PLACED THE VEHICLE IN THE PARK POSITION, AND RESTARTED THE VEHICLE. THE VEHICLE WAS ABLE TO BE DRIVEN TO THE CONTACT'S RESIDENCE. TIM SHORT CHRYSLER OF MIDDLESBORO (1935 US-25E SCENIC, MIDDLESBORO, KENTUCKY 40965, (606) 248-3444) WAS MADE AWARE OF THE FAILURE AND PERFORMED A SOFTWARE UPDATE ON THE VEHICLE, BUT THE FAILURE RECURRED FIVE DAYS LATER. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT THE VEHICLE WAS NOT SAFE TO DRIVE. THE MANUFACTURER ALSO PROVIDED THE CONTACT WITH CASE NUMBER: 35250798. THE FAILURE MILEAGE WAS APPROXIMATELY 19,000.

Mileage: 19,000

TL* THE CONTACT CALLED ON BEHALF OF THE DRIVER WHO LEASES A 2017 JEEP CHEROKEE. WHILE DRIVING 55 MPH, THE VEHICLE STALLED AND THE SERVICE SHIFTER WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS ABLE TO BE COASTED TO THE SIDE OF THE ROAD. THE VEHICLE WAS TOWED TO MERRICK DODGE CHRYSLER JEEP (LOCATED AT 3614 SUNRISE HWY, WANTAGH, NY 11793, (516) 868-4400) WHERE IT WAS DIAGNOSED THAT THE BATTERY AND THE SHIFTER NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED; HOWEVER, THE FAILURE RECURRED. THE VEHICLE WAS TAKEN BACK TO MERRICK DODGE CHRYSLER JEEP WHERE IT WAS DIAGNOSED THAT THE SOFTWARE NEEDED TO BE UPDATED. THE VEHICLE WAS REPAIRED, BUT THE FAILURES RECURRED FIVE TIMES. THE MANUFACTURER WAS NOTIFIED OF THE FAILURES TWICE AND PROVIDED CASE NUMBERS: [XXX] AND [XXX]. THE APPROXIMATE FAILURE MILEAGE WAS 4,000. *DT *JS PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *JS CONSUMER STATED SHIFTER WAS REPLACED TWICE & CHRYSLER WAS NOTIFIED 3RD TIME. UPDATED 12/06/18*JB

Mileage: 4,000

TL* THE CONTACT OWNS A 2017 JEEP CHEROKEE. WHILE OPERATING THE VEHICLE AT VARIOUS SPEEDS, THE ENGINE WOULD SUDDENLY SHUT OFF. AFTER RESTARTING THE ENGINE, THE VEHICLE OPERATED NORMALLY. THE CONTACT INDICATED THAT THE FAILURES OCCURRED ON MULTIPLE OCCASIONS, PRIMARILY WHEN MAKING TURNS. THE VEHICLE WAS TAKEN TO THE LOCAL DEALER (BAXTER JEEP, 710 S. 124TH CIR., LA VISTA, NE) AND A TRANSMISSION SOFTWARE UPDATE WAS PERFORMED; HOWEVER, THE FAILURES CONTINUED. THE MANUFACTURER WAS ALSO NOTIFIED OF THE FAILURES. THE FAILURE MILEAGE WAS UNKNOWN. *BF. UPDATED 10/29/18*JB

THREE DIFFERENT TYPES OF SHIFTER-TRANSMISSION ISSUES IN APPROXIMATELY 6 MONTHS OF NORMAL IN-TOWN AND FREEWAY DRIVING. 1. SERVICE SHIFTER WARNING CAME ON SUDDENLY ON A LEVEL, DRY PAVEMENT ON CRUISE CONTROL AT 70MPH ON THE FREEWAY (17K MILES ON VEHICLE) ONE MONTH, AFTER IT HAPPENED AT 15MPH ON DRY, STRAIGHT, LEVEL PAVEMENT IN THE CITY AND WAS TAKEN TO THE DEALERSHIP AND TOLD NOTHING, WAS WRONG. TURNING THE VEHICLE OFF AND ON AGAIN ELIMINATES NOTIFICATION. THE SERVICE DEPARTMENT AT JEEP DEALERSHIP NOTIFIED OF THE 2ND INCIDENT WHICH HAPPENED TODAY, AND I HAVE AN APPOINTMENT NEXT WEEK TO HAVE IT CHECKED. 2. SHIFTER POPPED OUT OF DRIVE SUDDENLY WHILE DRIVING ON DRY, FLAT, STRAIGHT AT 35 MPH CITY STREET (15K ON VEHICLE) INTO NEUTRAL. HAD MY HANDS ON THE WHEEL AND DID NOT BUMP IT. WOULD NOT GO EASILY BACK TO PARK OR DRIVE. THIS HAPPENED APPROXIMATELY ONE MONTH BEFORE SERVICE SHIFTER INCIDENTS. 3. GOING THROUGH A CAR WASH IN NEUTRAL AT THE END WHEN THE VEHICLE HAD ROLLED OFF THE CONVEYOR AND WAS STOPPED I ATTEMPTED TO PUT IT INTO DRIVE AND VEHICLE REVVED TO A HIGH RPM BUT DID NOT ENGAGE INTO DRIVE. I HAD TO PUT INTO PARK, SHUT IT OFF AND THEN TURN IT BACK ON AGAIN TO GET THE VEHICLE TO GO INTO DRIVE. THIS HAPPENED AT APPROXIMATELY 5K-10K MILES ON TWO SEPARATE OCCASIONS.

Mileage: 17,000

TL* THE CONTACT OWNS A 2017 JEEP CHEROKEE. WHILE DRIVING 30 MPH, THE VEHICLE STALLED AND THE TRANSMISSION WARNING INDICATOR ILLUMINATED. IN ADDITION, THE GEAR SHIFTER ILLUMINATED. THE VEHICLE WAS TAKEN TO ATLANTIC DODGE CHRYSLER JEEP RAM (2330-40 US 1 SOUTH, SAINT AUGUSTINE, FL 32086, 904-293-4177) WHERE IT WAS DIAGNOSED THAT THE COMPUTER NEEDED TO BE RESET. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS 22,150.

Mileage: 22,150

WHILE DRIVING AT INTERSTATE SPEEDS OF 70-75 MPH, THE MOTOR REVVED UP TO 3500 RPM'S AND I DISCOVERED THAT THE CAR HAD LOST PROPULSION AND WOULD NOT PULL. I WAS ABLE TO COAST ONTO THE SHOULDER AND STOPPED. I TOOK THE GEARSHIFT OUT OF DRIVE AND PLACED IT INTO PARK. I PUT IT BACK INTO DRIVE, AND IT BEGAN TO WORK AGAIN. THIS FIRST OCCURRED IN JULY OF 2018. IT HAPPENED SEVERAL MORE TIMES WHERE-IN THE CAR APPEARED TO SHIFT OUT OF GEAR EVEN THOUGH THE SHIFTER WAS IN THE D POSITION. I TOOK IT TO THE DEALER AND WAS TOLD THAT THERE WAS A RECALL AND THE COMPUTER NEEDED UPDATING. THIS SERVICE WAS PERFORMED ON THAT DAY. SINCE THEN, THE VEHICLE HAS CONTINUED TO APPEAR TO JUMP INTO NEUTRAL WHILE I AM DRIVING AT HIGHWAY SPEEDS. THE MOTOR WILL REVV, AND THE VEHICLE STOPS PULLING. I TOOK IT BACK TO THE DEALER TODAY AND WAS TOLD THAT THERE WAS NOTHING WRONG WITH IT. *DT *JS *DT

Mileage: 50,000

TL* THE CONTACT OWNS A 2017 JEEP CHEROKEE. THE CONTACT STATED THAT THE GEAR SHIFT FAILED TO CHANGE OUT OF THE PARK POSITION. THE VEHICLE WAS NOT DIAGNOSED; HOWEVER, THE DEALER (GILL AUTO GROUP MADERA, 1100 S MADERA AVE, MADERA, CA 93637, 1-(877) 698-2434) SCHEDULED AN APPOINTMENT FOR 09/14/18. THE FAILURE WAS PROGRESSING INTERMITTENTLY; THEREFORE, THE VEHICLE WAS NOT BEING DRIVEN. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VIN WAS NOT AVAILABLE. THE APPROXIMATE FAILURE MILEAGE WAS 29,455.

Mileage: 29,455

TL* THE CONTACT OWNS A 2017 JEEP CHEROKEE. WHILE DRIVING VARIOUS SPEEDS, THE PARK, REVERSE, NEUTRAL, AND DRIVE INDICATORS ILLUMINATED ON THE SHIFTER. IN ADDITION, THE SERVICE SHIFTER WARNING INDICATOR ILLUMINATED. THE DEALER AND MANUFACTURER WERE NOT CONTACTED. THE FAILURE MILEAGE WAS 16,335. THE VIN WAS INVALID.

Mileage: 16,335

THE VEHICLE WAS IN MOTION. JUST CRANKED IT AND PULLING OUT OF THE PARKING LOT AT A TARGET IN HUNTSVILLE ALABAMA. THE CAR SHIFTED HARD AND I HEARD A POP. I STOPPED AT THE END OF THE ROW TO PULL OUT. I HEARD ANOTHER POP WHILE TURNING INTO THE BOTTOM PARKING LOT ROAD. I MADE IT TO THE HIGHWAY NOT HEARING ANOTHER POP. I MADE IT TO THE RED LIGHT AND THE CAR LOST POWER TO THE TRANSMISSION. I COASTED INTO A PARKING LOT. THE CAR WOULD NOT ENGAGE IN FORWARD OR REVERSE. THE CAR WOULD POWER UP AND ALL OTHER FUNCTIONS WORKED. *DT UPDATED 10/18/18*JB

Mileage: 425

TL* THE CONTACT OWNS A 2017 JEEP CHEROKEE. WHILE DRIVING AT AN UNKNOWN SPEED ON THE INTERSTATE, THE PARKING BRAKE INDEPENDENTLY APPLIED ITSELF. AS A RESULT, THE VEHICLE WAS ALMOST INVOLVED IN A REAR END COLLISION. THE SERVICE SHIFTER WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO MCLARTHY DANIEL FORD LINCOLN (2609 S WALTON BLVD, BENTONVILLE, AR) WHERE IT WAS DIAGNOSED THAT THE SHIFTER FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 312.

Mileage: 312

TL* THE CONTACT OWNS A 2017 JEEP CHEROKEE. WHILE DRIVING AT ANY SPEED, A DINGING NOISE WAS HEARD FROM THE DASHBOARD AND ALL THE INDICATORS ILLUMINATED ON THE GEAR SHIFTER. ALSO, THE "SERVICE SHIFTER" INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO FUREY CHRYSLER DODGE JEEP RAM (330-863-1144, LOCATED AT 206 S CARROLLTON ST, MALVERN, OH 44644) WHERE IT WAS STATED THAT AN UNKNOWN RECALL REPAIR WAS PERFORMED; HOWEVER, THE FAILURE RECURRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS 35,717.

Mileage: 35,717

TL* THE CONTACT OWNS A 2017 JEEP CHEROKEE. WHILE DRIVING AT VARIOUS SPEEDS, THE SERVICE SHIFTER INDICATOR ILLUMINATED AND THEN TURNED OFF. THE VEHICLE WAS TAKEN TO AUTONATION CHRYSLER DODGE JEEP RAM SPRING (21027 I-45, SPRING, TX 77388, 281-715-6927) WHERE IT WAS DIAGNOSED THAT THE SHIFTER SENSOR FAILED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 44,000.

Mileage: 44,000

SERVICE SHIFTER WARNING LIGHT COMES ON THE DASH AFTER THE SHIFTER ILLUMINATES ALL RED LIGHTS ON THE GEAR SHIFT, THIS HAPPENS ALWAYS WHILE IN MOTION DRIVING DOWN THE ROAD . THERE IS NO SET SPEED NOR DRIVING CONDITIONS THAT TRIGGERS THIS DEFECT. ONCE STOPPED AND THE CAR IS TURNED OFF THE LIGHTS AND WARNING WILL GO OFF. WITHIN A FEW MINUTES THE LIGHTS AND WARNING WILL COME BACK ON AS I BEGIN DRIVING AGAIN. THIS IS HAPPENING MORE FREQUENTLY. I TOOK THE JEEP TO THE LOCAL DEALERSHIP AND THEY ASSURED ME THEY FIXED THE PROBLEM. SINCE THAT "REPAIR" (WHERE NOTHING WAS FIXED), THE WARNING LIGHT AND GEAR SHIFTER LIGHTS HAVE CAME ON NUMEROUS TIMES. I TAKE PICTURES EVERY TIME THIS HAPPENS, SHOWING THE MILEAGE. THE DRIVE TRAIN SOMETIMES SEEMS TO HAVE A TUG FEELING AS THE CAR IS IN MOTION. THIS HAPPENS WITHOUT THE WARNING OR ILLUMINATED GEAR SHIFTER PANEL LIGHTING UP WITH ALL RED. I WAS TOLD THE CHEROKEE GRAND HAD A RECALL ON THIS BUT NOT THE CHEROKEE LATITUDE. IT CAME ON TWICE TODAY, I HAVE A TRIP PLANNED ACROSS COUNTRY, SO MY HUSBAND HAS IT AT THE SAME LOCAL DEALERSHIP THAT CLAIMS THEY LOOKED AT IT BEFORE AND CORRECTED IT. THEY SAY IT MAY BE A COMPUTER ISSUE THAT CAN BE FIXED. I FEEL IT IS A MECHANICAL ISSUE IN THE SHIFTER AND I AM IN DANGER OF A WRECK HAPPENING! THE DEALERSHIP HAS AGREED TO REPLACE THE SHIFTER ON 9/6/2018 AT FLETCHER JOPLIN MO. I AM REPORTING THIS TO DOCUMENT THE PROBLEM INCASE THERE IS FURTHER ISSUES. *TT *TR *AS

Mileage: 24,656

THROTTLE BODY AND GASKETS WERE REPLACED AFTER LEAVING ME STRANDED IN THE STREET. ALSO, LINKAGE WAS REPLACED DUE TO SERVICE SHIFTER WARNING. PLEASE SEE THE ATTACHED DOCUMENT FOR ADDITIONAL DETAILS.

Mileage: 32,114

TL* THE CONTACT OWNS A 2017 JEEP CHEROKEE. WHILE DRIVING AT AN UNKNOWN SPEED, THE "SERVICE GEAR" INDICATOR ILLUMINATED. THE CONTACT PULLED THE VEHICLE OVER AND CALLED JIM SHORKEY AUTO GROUP AT 724-616-0083 (LOCATED AT 13339 LINCOLN HWY, NORTH HUNTINGDON, PA 15642). THE DEALER REPLACED THE SHIFTER. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE WAS REPAIRED. THE FAILURE MILEAGE WAS 12,500.

Mileage: 12,500

WARNING LIGHT ON DASH SAID SERVICE SHIFTER AND ALL GEARS AT SHIFTER WHERE ALL RED.IT HAS HAPPENED 2 MORE TIME ALL WHEN DRIVING DOWN THE ROAD.

Mileage: 19,000

I WAS ON INTERSTATE GOING 60MPH, A VAN WAS BESIDE ME TURNING INTO MY LANE. TO AVOID A CRASH I PUSHED DOWN ON GAS PEDAL MY CAR DID NOTHING SO I HIT THE BRAKE THEN THE CAR LUNGE FORWARD AND MY RPM WAS 6. I ALMOST HIT THE VAN IN REAR END.

Mileage: 12,989

GEAR SHIFT SERVICE AND SHIFTING ISSUES LIGHTS

Mileage: 50,000

TL* THE CONTACT OWNS A 2017 JEEP CHEROKEE. WHILE DRIVING VARIOUS LOW SPEEDS, THE TRANSMISSION MALFUNCTIONED. THE CONTACT STATED THAT THE VEHICLE BEGAN TO DOWNSHIFT AND UPSHIFT IMPROPERLY AND THE VEHICLE JERKED WHILE ACCELERATING. AN UNKNOWN DEALER IN STROUDSBURG, PENNSYLVANIA PERFORMED A SOFTWARE UPDATE OF THE TRANSMISSION PRIOR TO THE FAILURE. THE VEHICLE WAS NOT REPAIRED IN REGARD TO THE FAILURE. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 15,000. *TT CONSUMER STATED WHILE GOING DOWN A SLIGHT DOWN HILL THE TRANSMISSION SHIFTED TO A LOWER GEAR AND THE CAR ACCERLATED TO A FASTER SPEED WHICH REQUIRED BREAKING. UPDATED 10/16/18*JB

Mileage: 15,000

AROUND 10000 MILES MY JEEP STARTED HAVING A BUCKING/JERKING FEELING WHEN ACCELERATING OR SLOWING DOWN WHILE DRIVING. I TOOK IT TO THE DEALERSHIP AT 18000 MILES. THE DEALERSHIP WAS AWARE OF THIS CONCERN AND DID A TCM QUICK LEARN (12 JUNE 18). ON 19 JUNE 18 SAME PROBLEM DEALERSHIP IS CALLING IT HARSH UP SHIFT AND DOWN SHIFT MORE IN LOWER GEARS WHILE DRIVING. DEALERSHIP VERIFIED CONCERN WITH TEST DRIVE AND REPLACED THE VALVE BODY. THEN 25 JUN 18 CHECK ENGINE LIGHT CODE: U0402 ANOTHER TCM RELEARN. ON JULY 14 SAME SHIFTING ISSUE WHILE DRIVING ON INTERSTATE AND JULY 15 CHECK ENGINE LIGHT CAME ON. I TOOK TO ANOTHER DEALERSHIP JULY 16 BECAUSE I AM ON VACATION SAME CODE U0402, TCM RELEARN. TRANSMISSION AND PCM CODES. SERVICE MANAGER SAID SAFE TO DRIVE. WHILE DRIVING SAME DAY TO ANOTHER STATE ON VACATION SAME SHIFTING ISSUE. THIS VEHICLE IS UNSAFE! CONSISTENT SHIFTING PROBLEMS, CONCERNING THE TRANSMISSIOIN WHILE DRIVING. I HAVE TWO CHILDREN EVERY-TIME I GET THE JEEP BACK THE DEALER SAYS IT IS FIXED IT IS NOT AND THE TRANSMISSION ISSUES ARE A SAFETY CONCERNS. DRIVING 70 MPH ON AN INTERSTATE WITH A TRANSMISSION THAT CAN HAVE SHIFTING CONCERNS AT ANYTIME WHEN SLOWING DOWN OR SPEEDING UP IS A HUGE RISK TO EVERYONE ON THE ROAD. THIS VEHICLE SHOULD BE RECALLED.

Mileage: 10,000

TRANSMISSION IS SLIPPING AND SLAMMING INTO GEARS. FEELS LIKE THE VEHICLE IS GOING TO STALL AT STOP LIGHTS WHEN TRANSMISSION IS IN DRIVE.

PRIOR REPORT#[XXX] 5/26/18 5:54P XM STOPPED WORKING AND WOULDN'T WORK THE REST OF THE DAY. 5/28/18 4:24P TRACTION LIGHT FLASHED DRIVING ON FLAT DRY ROAD 5/29/18 8:21A 5371 MILES STOP & GO TRAFFIC ON FLAT ROAD, TRACTION LIGHT FLASHED 5/29/18 8:36A 5374 MILES STOP & GO TRAFFIC ON FLAT ROAD, TRACTION LIGHT FLASHED 5/29/18 8:46A 5375 MILES STOP & GO TRAFFIC ON FLAT ROAD. ACCELERATING STRAIGHT THROUGH AN INTERSECTION, CAR JUMPED AND SLIPPED FROM GEAR. FLASHING "D", DISPLAY ALTERNATING MESSAGE "TO SHIFT VEHICLE MUST BE STOPPED" AND "SHIFT TO PARK OR NEUTRAL PRESS BRAKE + SELECT GEAR". TURNED FLASHERS ON, STOPPED ROLLING CAR, SHIFTED TO PARK, WAITED A FEW SECONDS, SHIFTED BACK TO DRIVE. CAR RESPONDED AND DROVE THROUGH INTERSECTION. APPROX. TWENTY FEET LATER TRACTION LIGHT FLASHED AGAIN. VIDEO IS 33.7MB. *TT INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TT

Mileage: 5,375

CAR STARTED HAVING SHIFTING ISSUES WHEN AT A HIGH RATE OF SPEED, HAD TO TAKE FOOT OF THE GAS FOR IT TO SHIFT. WENT FOR MY OIL CHANGE AND TALKED ABOUT THIS THEY INFORMED ME THAT CHRYSLER DID NOT WANT TO 'RECALL' ALL THE VEHICLES SO THEY WERE JUST FIXING IT WITH A NEW COMPUTER CHIP. THEY SAID IF IT CONTINUES TO LET THEM KNOW. WELL, IT'S STILL DOING IT BUT NOW I AM HAVING ISSUES WITH THE CAR DINGING WHEN TURNING AS IF MY GAS LIGHT COMES ON BUT NOTHING APPEARS ON THE DASH BOARD. YESTERDAY I WENT AROUND A TURN IT DINGED BUT THEN ALSO A MESSAGE APPEAR SAYING SOMETHING ABOUT THE SHIFTER BEING PUT IN D. THE CAR HAD PRETTY MUCH DIED. TRIED RESTARTING IT WOULD JUST REV. THE BATTERY AND TRANSMISSION LIGHT APPEARED. WE WAITED A FEW MINUTES AND TRIED AGAIN IT FINALLY TURNED OVER. I DO ALL HIGHWAY DRIVING TO AND FROM WORK THIS IS THE LAST THING I NEED IS TO GET INTO AN ACCIDENT BECAUSE THE VEHICLE FAILED. LAW SUIT *PURCHASED THIS CAR NEW IN APRIL 2017, HAS 31,000 HIGHWAY MILES ON IT.

Mileage: 31,000

MULTIPLE SPORADIC FLASHING LOSS OF TRACTION LIGHT ON DRY ROADS AND ROLLING STARTS. 5/10/18 4872M VEHICLE IN MOTION ON CITY STREET 35MPH "SERVICE PARKING BRAKE" FLASHED ON DISPLAY 5/12/18 5004M MAKING LEFT TURN FROM STOP ON YIELD GREEN VERY SLIGHT DECLINE, CITY STREET, DEPRESSED GAS PEDAL TO MAKE TURN, CAR SLIPPED OUT OF GEAR FLASHING TO PUT CAR IN NEUTRAL OR PARK AND THEN BACK IN DRIVE. CAR ROLLED INTO INTERSECTION. I FLIPPED OVER TO TIPTRONIC W/O RESPONSE, SHIFTED TO NEUTRAL AND BACK W/O RESPONSE, KIDS IN BACKSEAT WHILE CAR IS STALLED PERPENDICULAR TO ONCOMING TRAFFIC. TURNED HAZARDS ON, SHIFTED TO PARK AND BACK, NO RESPONSE, ROLLED TO SIDE OF ROAD AT THIS POINT. PUT CAR BACK IN PARK, COUNTED TO FIVE, SHIFTED BACK TO DRIVE, AND CAR RESPONDED. 5/12/18 5084M FIANC DRIVING, CITY STREET 45MPH. MAKING LEFT TURN ACROSS 3 ONCOMING LANES FROM STOP, CAR AGAIN SLIPPED FROM GEAR AND FLASHED MESSAGE TO SHIFT INTO NEUTRAL OR PARK AND THEN BACK TO DRIVE. FIANC SHIFTED TO NEUTRAL AND BACK INTO DRIVE W/O RESPONSE. I TURNED ON HAZARDS, HE SHIFTS CAR INTO PARK AND COUNTED A FEW SECONDS BEFORE PUTTING IT PARK IN DRIVE AND PULLING OFF THE ROAD. DEALERSHIP CLOSED. 5/14/18 DROPPED CAR OFF AT JEEP 5/22/18 VM FROM JEEP, THEY DIDN'T KNOW WHAT THE ISSUE WAS 5/23/18 JEEP CALLED, COULDN'T DUPLICATE THE ISSUE, FILED A REPORT W/CHRYSLER, TESTED GROUNDING, AND CONCLUDED IT WAS A "FLUKE IN THE SYSTEM". ASKED ME TO PICK UP THE CAR DESPITE NOT MAKING REPAIR. "IF YOU HAVE ISSUES BRING IT BACK".

Mileage: 5,000

TL* THE CONTACT OWNS A 2017 JEEP CHEROKEE. WHILE ACCELERATING FROM A STOP, THE GEAR SHIFTED ABRUPTLY AND CAUSED THE VEHICLE TO JERK. IN ADDITION, THE "SERVICE THE SHIFTER" INDICATOR ILLUMINATED. THE FAILURE RECURRED SEVERAL TIMES. THE VEHICLE WAS TAKEN TO LEITH CHRYSLER JEEP (5500 CAPITAL BLVD, RALEIGH, NC 27616, 919-872-5500) WHERE THE TECHNICIAN UPDATED THE COMPUTER SYSTEM, BUT THE FAILURE RECURRED. THE VEHICLE WAS TAKEN BACK TO THE SAME DEALER WHERE IT WAS DIAGNOSED THAT THE GEAR SELECTOR BEZEL AND HARNESS NEEDED TO BE REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURES AND STATED THAT THEY WOULD CONTACT THE DEALER. THE CONTACT ALSO STATED THAT THE MANUFACTURER PROMISED TO GET BACK WITH HER WITHIN TWENTY-FOUR HOURS. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 3,000.

Mileage: 3,000

TL* THE CONTACT OWNS A 2017 JEEP CHEROKEE. WHILE ACCELERATING FROM A STOP, THE GEAR SHIFTED ABRUPTLY AND CAUSED THE VEHICLE TO JERK. IN ADDITION, THE "SERVICE THE SHIFTER" INDICATOR ILLUMINATED. THE FAILURE RECURRED SEVERAL TIMES. THE VEHICLE WAS TAKEN TO LEITH CHRYSLER JEEP (5500 CAPITAL BLVD, RALEIGH, NC 27616, 919-872-5500) WHERE THE TECHNICIAN UPDATED THE COMPUTER SYSTEM, BUT THE FAILURE RECURRED. THE VEHICLE WAS TAKEN BACK TO THE SAME DEALER WHERE IT WAS DIAGNOSED THAT THE GEAR SELECTOR BEZEL AND HARNESS NEEDED TO BE REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURES AND STATED THAT THEY WOULD CONTACT THE DEALER. THE CONTACT ALSO STATED THAT THE MANUFACTURER PROMISED TO GET BACK WITH HER WITHIN TWENTY-FOUR HOURS. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 3,000.

Mileage: 3,000

TRANSMISSION STICKS - AFTER YOU ARE STOPPED AND THEN APPLY THE GAS, THE TRANSMISSION DOES NOT PROPERLY ENGAGE AND WHEN IT DOES, IT THEN "LAUNCHES" YOU. TRANSMISSION DOES NOT PROPERLY DOWNSHIFT - YOU WILL REMOVE YOUR FOOT FROM THE GAS TO START SLOWING DOWN AND IT SLOWS FOR A BRIEF SECOND AND THEN SURGES. REPAIRED WITH A COMPUTER REPROGRAM ON 5/1/18 AND THE PROBLEM REMAINS. JEEP IS WELL AWARE OF THESE TRANSMISSION ISSUES IN THESE VEHICLES AND REFUSES TO RECALL OR TO FIND A REPAIR TO FIX THE ISSUE. THERE ARE LITERALLY THOUSAND OF OWNERS WITH THE SAME ISSUE WHO HAVE MADE THE ISSUE KNOWN TO JEEP. I'M CONCERNED FOR MY SAFETY WHEN I DRIVE THE VEHICLE. I HAVE OWNED THE VEHICLE SINCE SEPTEMBER 2017 AND IT ONLY HAS 4150 MILES. I HAVE FILED A CONCERN WITH JEEP CORPORATE AND THERE IS NOTHING THAT THEY CAN DO FOR ME.

Mileage: 3,850

SERVICE SHIFTER ERROR CODE; CAR HAD TO BE TOWED TO DEALER.

Mileage: 42,150

PER JEEP SERVICE THE VEHICLE CONSUMES OIL. WITHOUT ANY WARNING LIGHT, IT WILL JUST CUTOFF. BOTH TIMES WE EXPERIENCE THE ISSUE LEAVING A STOP SIGN. THANKFULLY WE WERE NOT IN THE MIDDLE OF THE INTERSECTION WHEN IT DIED. THIS IS THE SECOND PROBLEM IN LESS THAN A YEAR OF OWNERSHIP. THE FIRST PROBLEM WAS A BRAKING ISSUE THAT THE VEHICLE JUMPS WHEN IT YOU LET OFF THE BREAKS AND PUSH THEM AGAIN. THE DEALER DID A FIRMWARE UPGRADE ON THE TRANSMISSION BUT IT STILL HAS THE ISSUE JUST TO A LESSER EXTENT. I HAVE A CASE WITH FCA CASE #: 33883097 THEY ARE NOT RESPONDING. THEY HAVE HAD THE CAR FOR A MONTH.

Mileage: 12,000

SEVERE ISSUES WITH JEEP UNEXPECTEDLY SHAKING WHILE IDLE, AND WORSE DURING ACCELERATION AS IF IT IS GOING TO SHUT OFF AT ANY TIME. ALSO ISSUES WITH SHIFTING. NO ENGINE LIGHTS OR ETC ON...TEMP, BATTERY, OIL ALL IN NORMAL RANGE. CURRENTLY UNRESOLVED. PURCHASED NEW, FIRST OWNER

Mileage: 24,000

. THE TRANSMISSION JERKS SO HARD AT TIMES IN LOW GEARS THAT IT FEELS LIKE YOU ARE HIT FROM THE REAR. SHIFTING OF TRANS IS NOT SMOOTH AT LOW GEARS ESPECIALLY ON A INCLINE.THIS HAS HAPPEND MULTIPLE TIMES.

Mileage: 20,000

DRIVING JEEP WHEN "SERVICE SHIFTER" MESSAGE CAME ON DASH. ALL LIGHTS ON SHIFTING PANEL BETWEEN SEATS CAME ON. CAR LOST POWER. WAS ABLE TO COAST OFF ROAD, LET SIT FOR ONE MINUTE AND RESTARTED. ALL WAS FINE. WAS TRAVELING ON LOCAL STREET AT 45 MPH.

Mileage: 18,660

TAKATA RECALL: SERVICE SHIFTER ALERT RECEIVED

CAR HAS A DELAY WHEN SHIFTING FORM PARK TO DRIVE AND REVERSE TO DRIVE. ALSO WHEN STOP AND ACCELERATE JUST A LITTLE THE CAR JUMPS AND JERKS WHEN STOPPING. THE OTHER DAY I WAS DRIVING ON THE FREEWAY AND THE CAR STOP RESPONDING FROM THE ACCELERATOR. ALREADY TOOK THE CAR THREE TIMES TO THE DEALER AND THEY SAID THEY CANT FIND ANY ISSUE.

Mileage: 7,000

BACKED OUT OF PARKING SPACE INTO TRAFFIC LANE. TRANSMISSION WOULD SHOW SHIFT TO D, BUT WOULD NOT ENGAGE DRIVE TRAIN. HAD TO DISCONNECT BOTH BATTERY CABLES TO CLEAR ELECTRONICS. AFTER RECONNECTING BATTERY CABLES, VEHICLE WOULD ENGAGE DRIVE TRAIN FOR "D", BUST CAR RUNNING/SHIFTING ROUGH, ENGINE DYING AND SVC ENGINE LIGHT COMING ON.

Mileage: 8,140

VEHICLE STARTED MAKING NOISE 2 WEEKS AFTER BOUGHT IT! IT MAKES A WHINY GRINDING NOISE. I WOULD BACK OUT AND WHEN I STRAIGHTEN WHEEL TO GO FORWARD, THERE IT IS! AT FIRST, THIS ONLY HAPPENED ONCE OR TWICE A DAY THEN IT WAS DOING IT CONSTANTLY. IT EVEN OCCASIONALLY WHINES WHILE DRIVING DOWN HIGHWAY. MY OTHER ISSUE IS CHIRPING IN MOTOR. AT MY FIRST SCHEDULED MAINTENANCE, I INFORMED DEALERSHIP OF PROBLEMS WITH VARIOUS NOISES. I WAS TOLD THAT CHIRPING "WAS A PULLEY AND EVEN THOUGH IT WAS AN ANNOYING ISSUE AND NO SAFETY ISSUE AND SINCE IT WAS FRIDAY AFTERNOON AND I LIVED SO FAR AWAY I COULD TAKE IT TO A DEALERSHIP CLOSER TO MY HOME". I TOOK IT TO ANOTHER DEALERSHIP FOR PROBLEMS. I WAS TOLD NOISES WERE FROM EXCESSIVE ROAD SALT. I LAUGHED AND TOLD ADVISOR THAT I KNOW HE GOES BY WHAT HIS TECH TELLS HIM BUT WE LIVE IN NC AND THERE WAS NO SALT IN JULY. I DIDN'T CARE WHAT CAUSED IT, I JUST WANTED IT FIXED. ALL SEEMED WELL UNTIL THE NEXT DAY WHEN IT ALL STARTED AGAIN! BACK TO SHOP ONCE AGAIN...... AFTER COUPLE OF DAYS, DEALERSHIP CALLED WITH SOME NEWS. THEY DECIDED MY JEEP WITH 9000 MILES NEEDS A TRANSMISSION. FAST FORWARD A WEEK AND HALF, NO NEWS. NO WORD FROM DEALERSHIP, HAD TO CALL TO GET UPDATE AND LOOKS LIKE ALMOST ANOTHER WEEK BEFORE I MIGHT GET HER BACK. NOT A HAPPY JEEP OWNER *TR

Mileage: 400

TL* THE CONTACT OWNS A 2017 JEEP CHEROKEE. THE CONTACT STATED THAT THE TEMPERATURE GAUGE THAT CONTROLLED THE AUTOMATIC FOUR WHEEL DRIVE SYSTEM FAILED. THE CONTACT STATED THAT IT TOOK SEVEN MINUTES FOR THE TEMPERATURE GAUGE TO READ CORRECTLY TO ACTIVATE THE FOUR WHEEL DRIVE SYSTEM. THE VEHICLE WAS TAKEN TO GOLDSTIEN CHRYSLER JEEP DODGE RAM (968 NEW LOUDON RD, LATHAM, NY 12110 518-785-4156), BUT THE CAUSE OF THE FAILURE COULD NOT BE DIAGNOSED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS STILL AT THE DEALER. THE FAILURE MILEAGE WAS 1,500.

Mileage: 1,500

I HAVE PURCHASED THE JEEP CHEROKEE SPORT 2017 ABOUT 2 AND HALF MONTHS AGO IN EARLY AUGUST 2017. AS OF TODAY I HAVE ONLY DRIVEN 1986 MILES. WITHIN THESE MILES I HAVE EXPERIENCED A SERIOUS PROBLEM THREE TIMES WHICH WERE LIFE THREATENING WHILE BEING ON THE ROAD. EACH OCCURRENCE HAS HAPPENED WHEN I CAME ON A FULL STOP ON EXPRESSWAY (SAN TOMAS EXPRESSWAY IN SANTA CLARA COUNTY IN CA) AND PRESSING ON THE BRAKE WHILE THE TRANSMISSION GEAR IS ON "D" (DRIVE). WHEN TRAFFIC IN FRONT OF ME STARTED MOVING THEN I RELEASED BRAKE AND STEP ON THE GAS PEDAL, BUT THE CAR NEVER MOVED, THE MORE I STEPPED ON THE GAS, THE CAR WAS NOT GOING ANYWHERE, THEN I REALIZED THE TRANSMISSION WAS FUNCTIONING AS BEING ON NEUTRAL, HOWEVER, THE GEAR SHIFT HANDLE WAS ON "D" IN "DRIVE" POSITION. WHEN I LOOKED AT MY REAR VIEW MIRROR THE CAR BEHIND ME WAS APPROACHING VERY FAST ASSUMING I WILL MOVE, I HAD TO IMMEDIATELY GOT MY ARM OUT AND WAVE TO THE CAR BEHIND ME TO PASS ME IN ORDER TO AVOID GETTING REAR ENDED. THEN I REALIZED THE TRANSMISSION WHILE IN "D" POSITION DROPPED TO "N" FUNCTIONALITY BUT THE GEAR SHIFT AND DASHBOARD WAS STILL SHOWING AS THE CAR WAS IN "D" DRIVE POSITION. THEN I IMMEDIATELY STOPPED THE ENGINE IN "P" POSITION, RESTARTED THE CAR AND STARTED DRIVING AWAY. IN ADDITION TO THIS PROBLEM ANOTHER PROBLEM JUST STARTED, WHEN THE GEAR SHIFT HANDLE IS IN "P" POSITION WHEN YOU PUSH BUTTON ON THE SHIFT HANDLE TO MOVE FROM "P" TO ANY POSITION I STARTED HEARING A "CLICK" SOUND BY THE IGNITION KEY.

Mileage: 1,986

DRIVING ABOUT 25 MPH AND THE VEHICLE SHUT OFF. NO NOISES, NO WARNINGS JUST SHUT OFF. MY DASH STATED TO "SHIFT TO PARK OR NEUTRAL, PRESS BRAKE + SELECT GEAR" ALSO MY DRIVE LIGHT WAS FLASHING RED BY THE SHIFTER. I WAS LUCKY THERE WAS NO TRAFFIC AND I WAS ABLE TO SAFELY PULL TO THE SIDE OF THE ROAD. PUT THE VEHICLE IN PARK AND ATTEMPTED TO START. HEARD NOISE AS IF EVERYTHING WAS TURNING ON EXCEPT THE ENGINE. WAITED 5 MINUTES AND THE VEHICLE STARTED UP AGAIN. I DROVE THE VEHICLE STRAIGHT HOME AND HAVE NOT TRIED TO DRIVE IT AGAIN. IT IS A SUNDAY AND THE DEALERSHIP IS NOT OPEN SO I HAVE TO WAIT UNTIL MONDAY TO CALL AND REQUEST SERVICE. A GOOGLE SEARCH OF MY JEEP SHOWED LOTS OF COMPLAINTS WITH TRANSMISSION AS WELL AS A VIDEO OF A TRAILHAWKS DASH DOING EXACTLY WHAT MINE DID.

Mileage: 13,000

5 TIMES SINCE THE VEHICLE WAS PURCHASED ON 8-9-17 THE VEHICLE HAS COME TO A STOP FOLLOWING A STOP AT A STOP SIGN OR LIGHT. IT JERKS, STOPS AND PRESSING THE ACCELERATOR DOES NOTHING. I HAVE TO SHIFT INTO N, REEVE UP THE ENGINE, SHIFT BACK INTO D, BACK INTO N, AND RETURN TO D BEFORE I CAN MOVE AHEAD. IF THIS WOULD HAPPEN IN HEAVY TRAFFIC WITH A VEHICLE CLOSE BEHIND THERE WOULD BE AN ACCIDENT. I BELIEVE THIS IS A SERIOUS SAFETY HAZARD.

Mileage: 385

THE SHIFTER WENT OUT WITH LESS THAN 150 MILES ON THE VEHICLE. THE SHIFTER WAS REPLACED, BUT THE NEW SHIFTER DOESN'T STAY IN GEAR AND OFTEN SHIFTS VERY HARD. WHEN THE SHIFTER WENT OUT ORIGINALLY WE WERE PULLING OUT OF A PARKING LOT AND THE CAR DIED IN ONCOMING TRAFFIC, I WAS ABLE TO PULL OVER TURN OFF THE CAR AND START IT TO GET IT HOME. THE CAR WOULD NOT DRIVE AFTER WE GOT IT HOME AND TRIED TO TAKE IT TO THE DEALERSHIP. THEY PUT IN A NEW SENSOR BUT STILL HAVING ISSUES. WE TOOK IT IN AND THEY DID A PROGRAM UPGRADE OR SOMETHING LIKE THAT AND GAVE IT BACK. IT HASN'T FIXED THE PROBLEM.

Mileage: 150

TL* THE CONTACT OWNS A 2017 JEEP CHEROKEE. WHILE DRIVING APPROXIMATELY 45 MPH, THE SERVICE SHIFTER WARNING INDICATOR AND SEVERAL OTHER WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO CLINTON AUTO GROUP (2850 VALLEY WEST DRIVE, CLINTON, IA 52732) FOR DIAGNOSTIC TESTING. THE CONTACT WAS NOT ADVISED AS TO WHAT NEEDED TO BE REPAIRED OR REPLACED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VIN WAS UNKNOWN. THE FAILURE MILEAGE WAS 10,175.

Mileage: 10,175

TL* THE CONTACT OWNED A 2017 JEEP CHEROKEE. WHILE THE CONTACT'S SPOUSE WAS DRIVING 65 MPH, THE SERVICE SHIFTER WARNING INDICATOR ILLUMINATED. THE CONTACT STATED THAT THE VEHICLE ACCELERATED INDEPENDENTLY AND THEN SHIFTED INTO PARK INDEPENDENTLY. THE VEHICLE BECAME UNCONTROLLABLE, SPUN AROUND SEVERAL TIMES, AND CRASHED INTO A TRACTOR TRAILER. THE CONTACT STATED THAT THE AIR BAGS FAILED TO DEPLOY. THE CONTACT'S SPOUSE SUSTAINED A BRUISED KNEE AND A CONCUSSION, BUT DID NOT SEEK MEDICAL ATTENTION. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO AN AUTO BODY SHOP. THE DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS CONTACTED AND NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 18,000. THE VEHICLE WAS DESTROYED.UPDATED 09/19/17 *BF UPDATED 10/23/17 *BF UPDATED11/16/17 *BF *JS *TR

Mileage: 18,000

INTERMITTENTLY DOES GO INTO REVERSE

Mileage: 10,049

IRREGULAR TRANSMISSION SHIFTING

Mileage: 2,500

THIS VEHICLE OFTEN HAS A SIGNIFICANT DELAY WHEN SHIFTING FROM REVERSE TO DRIVE. IT JUST SITS THERE WITHOUT REVVING OR STALLING DESPITE DEPRESSING THE ACCELERATOR. AFTER 1-3 SECONDS THE JEEP WILL "ROCKET" FORWARD. IT WILL SOMETIMES DO THIS AGAIN IMMEDIATELY AFTER TAKING OFF. IN ADDITION TO THIS SLOWING DOWN TO TURN A CORNER WILL CAUSE THE SAME RESULTS. THOUGH DANGEROUS, THE REVERSE TO DRIVE IS MUCH MORE DISTURBING AND MY FAMILY FEARS DRIVING IT. THIS IS THE ONLY PROBLEM I HAVE EXPERIENCED LIKE THIS IN MY DRIVING HISTORY. A "FIX" WAS DONE A MONTH AGO BUT NO CHANGE. IT'S IN THE SHOP AGAIN BUT THE TECHS SAY IT'S FINE AND FIND NOTHING WRONG. 6-12-2017

Mileage: 10,000

THE SO CALLED, 9 SPEED TRANSMISSION ISN'T A 9 SPEED. IT NEVER, UNDER ANY CIRCUMSTANCES, HITS 9TH GEAR. THE JEEP SERVICE TECH TOLD ME THAT THERE'S NOTHING WRONG WITH THE TRANSMISSION, BUT HE KNOWS THAT IT WILL NEVER HIT 9TH. ALSO, I HAVE EXPERIENCED A VERY SCARY MOMENT WHEN I SHIFTED FROM REVERSE TO DRIVE. I STEPPED ON THE ACCELERATOR AND THE CAR DIDN'T MOVE FOR A COUPLE OF SECONDS. I ALMOST GOT HIT IN THE DOOR BY AN ONCOMING CAR! I HAVE BEEN GOING DOWN HILL AT OVER 70MPH, AND IT WON'T SHIFT TO 9TH. WHEN MOVING THE SHIFT LEVER FROM "D" TO THE ELECTRONIC MANUAL POSITION, THE INDICATOR SHOWS THAT 8TH IS THE HIGHEST ATTAINABLE GEAR. I CAN MANUALLY SHIFT THE HIGHEST ATTAINABLE GEAR TO 9TH, BUT THE TRANSMISSION STILL WON'T UP SHIFT TO 9TH GEAR.

VEHICLE HESITATES TO ACCELERATE AFTER SLOWING OR STOPPING. DELAY IS SEVERAL SECONDS AND POSSES A SERIOUS RISK OF BEING STRUCK FROM BEHIND. THIS HAPPENS INTERMITTENTLY.

Mileage: 6,200