2017 JEEP CHEROKEE Vehicle Speed Control Problems

A SERVICE SHIFTER message appeared out of nowhere, and now all the lights turn on regardless of which gear I'm in. After a quick internet search, it appears MANY people have experienced this exact same issue with various Jeep models. It seems this is an issue the company should take responsibility for and fix with a recall. The parts to replace this faulty design are expensive, and a repair shop cost would be exorbitant.

Vehicle has a known safety Bulletin out from Stellantis for the PTU but this model does not fall under it. I am having issues with the PtU and concerns with safety of driving and others. Will need repaired. Frustration that my certain subsection of this model is not covered under the safety bulletin despite known problems and significant safety risk.

Service Shifter light came on dash, all gears on shifter , red lights came on. I was driving at 55 mph and could tell the car wasn’t accelerating and was slowing down . That’s when I noticed the Service Shifter light on dash. I was in a lot of traffic and couldn’t safely pull over , I was almost rear ended by the car behind me. I coasted to the side of the road and turned car off and back on . The light went off . This was yesterday , today I start the car and it starts rough ( which it usually doesn’t ) and the service shifter light is back on. This is a very serious , dangerous and possibly deadly issue . I was so scared when it happened as I had no control of speed of the vehicle . I see many , many reports on this issue for several years and it shows past repairs have not corrected the issue. A recall should be issued ASAP before someone gets hurt or dies from this very common problem . Customers should not have to pay to repair and issue that has been reported thousands of times for many years . Please give direction on how to get this properly and fully fixed . I am afraid to drive the vehicle for fear of a traffic accident .

I SUBMITTED A COMPLAINT ABOUT THE SERVICE SHIFTER THAT I BEEN HAVING SINCE 2020 RIGHT AFTER I FINANCE THE CAR WITH DEALERSHIP. THE PROBLEM CONTINUED AND IT HASNT BEEN RESOLVED EVEN AFTER TAKING IT BACK FOR REPAIRING. RECENTLY ON 6/24/2025 MY CAR STOPPED ON THE EXPRESSWAY, THE SERVICE SHIFTER CAME ON AND ALSO ELECTRICAL THROTTLE SERVICE CONTROL. MY CAR STARTED TREMBLING AND IT WOULD TURN ON BUT I COULDNT DRIVE IT. THE EXPRESSWAY ROAD ASSISTANCE WAS ABLE TO PUSH ME OUT THE EXPRESSWAY AND IN THE PROCESS MY CAR STARTED TO RUN BUT SHAKY STILL AND I WAS ABLE TO GET IT BACK HOME.

I believe the PTU is malfunctioning and causing the transmission to slip or jerk. I am experiencing uncontrolled movement while driving. The vehicle is available at any time for inspection upon request. This puts myself and 2 small children at risk while driving, therefore my ability to use this vehicle is extremely limited and high risk. I have taken it to a jeep dealership in porterville ca who stated my transmission needed replacement. they verbally stated my ptu was ok but never confirmed it with documentation. i have taken it to private mechanics who could not find any issues saying that the problem is internal. the mechanics i have taken it to in the past year have not come to a solution other than to suggest i wait for a resolution to the recall. The service all wheel drive light came on/off about a year ago and was consistant for several months but has turned off for awhile now.

SERVICE SHIFTER WARNING LIGHT

My 2017 has experienced multiple loss of power events( two on the highway!). The vehicle’s transmission will disengage and I will have to coast to the side of the road. My ignition is still on but have been told previously that my PTU needs replacing. I will have the amber service transmission light illuminated but only after having transmission disengage. This power failure is a extremely serious safety issue- now the local Jeep dealers have “no fix” and I am having to rent a car because of this safety issue.

Due to the limit on text characters I have attached the 17-page document explaining the safety issues.

1. Consumer is a Permanent and Total Disabled Vet (Unemployable) and this vehicle is the only vehicle Consumer has. 2. I have a 2017 Jeep Cherokee Trailhawk KL (XXX) I have owned since day one with 56k miles. 3. At all times I did not receive any recall notices for correct known safety issues. 5. I have OBD-II tools of vLinker (use everyday for LiveData), BlueDriver and TogDog. 6. For almost as long as I have had the Jeep I have experienced the following. When I say the following I mean, at all times: a. Any type of road- surface- weather- time of day- city, highway and interstate driving- speed to include deaccelerating, at stop sign/light- 1-3 x’s a day, weekly- it doesn’t matter when or where b. The PTU was replaced in 2018 according to service report, service stating they couldn’t replicate issue although they had videos, etc a total of 4-x’s c. But, I keep experiencing the following: d. Loss of acceleration, push on gas pedal nothing happens, sometimes can let off for a bit and then accelerates, revs to 6-7k up/down using/not cruise, cruise doesn’t turn off, pulling trailer and not- lose brakes when stopped rolls back, parking brake message, traction control message, service engine message, loud engine noises from in front of driver, rear back and under center console- lose of rear wheel traction, loss of park- shifting to park grinding noises, 7. Below is a Google Shared Link for anyone that includes videos as it happens, OBD-II scans in .cvs and .brc files along with screenshots of the codes. [XXX] 8. Upon researching these issues I have found 1000s of complaints online regarding the same issues I experience. Including Jeep Compass- Renegade- Wrangler- Grand Cherokee. 9. Upon further research it seems this Consumer is the only one with video during the event and data of said event. 10. I am still retrieving older vids. 11. Vids and documents to large to attach. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The shifter turns all red lights and service shifter appears in the warnings. There was a recall for this on certain vin #s for the same make and model but Chrysler refuses to acknowledge the wider problem effecting others. They advise you to pay out of pocket and I can’t afford that. This is clearly an issue that is wide spread and the danger is unknown what can happen but I don’t feel safe driving my [XXX] in a vehicle with all these warning lights. The issue started apparently 2 years ago but hadn’t been addressed by my wife because she was out of work and not driving it much. We need both our vehicles safe and Chrysler needs to fix the issues that their manufacturers caused. There are so many articles and complaints about this same issue and Chrysler refusing to fix it. Please help us ensure the safety of our family until we can afford another car. Our mechanic was able to replicate the issue and now it’s just constantly on. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Service shifter light is turning on the car at 20-60 mph and more. Car warning continues to appear over multiple periods of times and not able to see speed and determine if car is driving properly!

While driving the service shifter warning has come on. The car will drive like it is not in the correct gear, and all the gear shift lights come on. It does not want to accelerate. If the warning comes on when starting up, the Jeep will not allow me to shift from park. It has to be shut off and restarted after waiting a few minutes. The auto stop-start no longer works. (It’s the feature that helps to cut emissions that usually engages when at a signal light.). While researching, I found out that Mopar has recalled some Cherokee models, but not mine.

The Service Shifter light came on and keeps coming on sporadically. I was dismayed to learn that there are numerous complaints regarding the Service Shifter light on the 2017 Jeep Cherokee. Has this ever been formally addressed.

There was no accident but I would like to prevent one. I believe there should be a recall on my vehicle regarding the service shifter. This defect could potentially result in power loss to the front wheels and the transmission being impossible to put into park. My vehicle service shifter light is on and my car jerks while driving. Is this not a problem with many Jeeps?

Service shifter light comes on and all lights light up on shifter. This is a issue that I brought up about 2-3 years ago when I purchased the vehicle. Took it to dealership they replaced a cable and another part I believe. The issue is now happening again. My cruise control on the vehicle also does not always decelerate when it should and will speed up over the amount its set for.

The following occurred at approximately 10:40 am: While traveling on our way home from grocery shopping, heading west on G Ave (Kalamazoo County, Michigan, on the north side of WalMart), cruise control was set to 53 mph (55 mph speed zone). Vehicle began to accelerate up to 59 mph, well beyond speed control setting, whereupon I pushed the “Cancel” button. Engine immediately revved up to about 6000 rpm, although drive seemed to disengage (it did not accelerate further), then RPM gradually returned to normal and normal speed control resumed but not under cruise control. We returned home a few minutes later, without incidence.

When accelerating the vehicle has a hard shift every now and then that’s very noticeable. Seems to be slipping or having trouble shifting occasionally when trying to get up to speed.

Vehicle started rapidly accelerating and was unable to turn off cruise control. Dash lights flashed on and off. Had to put the car in neutral and slow to a stop.

Shifter lights up in red and it flashes a warning sign of "service shifter."

The shifting of the vehicle is erratic. Sometimes when accelerating it will not change gears, redlining before it eventually does shift, lurching the car forward. This can take an extremely long time for the car to shift like it should and is a safety concern in traffic as others are not expecting this odd behavior. It can cause issues when trying to accelerate and merge on to the highway. Multiple dealerships have indicated that they hear this from owners all the time but that Chrysler has provided no resolution. The manufacturer has refused on multiple occasions to inspect the vehicle. At 1200 miles the check engine light came on. The dealership indicated the transmission was faulty and needed to be replaced but Chrysler refused to replace it.

WHILE DRIVING ON HWY 395 TRAVELING NORTH FROM SPOKANE, WA, WITH CRUISE CONTROL SET AT 60 MPH, AFTER CRESTING A LOW HILL AND DESCENDING THE HILL MY CAR'S ENGINE BEGAN RACING THE RPM WENT TO 4500 RPM AND I COULDN'T GET IT TO SLOW DOWN OR STOP BY BRAKING OR CHANGING THE CRUISE CONTROL. MY CAR GOT TO 80 MPH WHEN I FINALLY GOT THE CRUISE CONTROL TO DISENGAGE BY PRESSING CANCEL AGAIN WHILE BRAKING. THIS IS THE SECOND TIME THIS HAS HAPPENED. IT'S VERY SCARY. I'M AFRAID TO USE THE CRUISE CONTROL IN MY CAR.

Mileage: 31,400

ELECTRICAL SYSTEM: WIRING DETAILS ISSUED JUNE 4, 2018 RECALL ID 299936 NHTSA CAMPAIGN #18V332000 VEHICLES AFFECTED 4,815,661 COMPONENT AFFECTED ELECTRICAL SYSTEM: WIRING POWER TRAIN: DRIVELINE: DIFFERENTIAL UNIT DETAILS ISSUED JULY 14, 2020 RECALL ID 314017 NHTSA CAMPAIGN # 20V343000 VEHICLES AFFECTED 67,248 COMPONENT AFFECTED POWER TRAIN: DRIVELINE: DIFFERENTIAL UNIT WHEELS: RIM DETAILS ISSUED OCTOBER 13, 2017 RECALL ID 269528 NHTSA CAMPAIGN # 17V543000 VEHICLES AFFECTED 22,242 COMPONENT AFFECTED WHEELS: RIM

Mileage: 50

GAS PEDAL WILL STOP WORKING WHILE DRIVING NOT ALLOWING ME TO ACCELERATE THE JEEP. I HAVE TO PULL OVER, POWER OFF THE JEEP, AND WAIT ABOUT 5 MINUTES. AFTER WAITING, I HAVE TO HOLD THE KEY IN THE START POSITION UNTIL THE JEEP TURNS ON WHICH RANGES ANYWHERE FROM 30-190 SECONDS TO DO. THERE IS A RECALL FOR THIS SPECIFIC ISSUE BUT MY CAR IS NOT COVERED. I BELIEVE THAT THE RECALL SHOULD BE EXPANDED AS IT DOES NOT FULLY COVER THE VEHICLES AFFECTED. THIS HAS NOW HAPPENED 6 TIMES OVER THE LAST 2 MONTHS.

Mileage: 51,000

'SERVICE SHIFTER' NOTIFICATION AFTER STARTING CAR, STAYED ON DURING ENTIRE DRIVE UNTIL CAR WAS POWERED OFF AND BACK ON AGAIN WHEN THE NOTIFICATION DISAPPEARED. WHILE NOTIFICATION WAS ON DASHBOARD, ALL RED LIGHTS (INDICATING PARK, NEUTRAL, REVERSE, DRIVE) WERE LIT UP RED ON SHIFTER. NOTIFICATION APPEARED INITIALLY WHILE VEHICLE WAS IN PARK AND DID NOT DISAPPEAR THROUGHOUT THE ENTIRE DRIVE (0-70MPH) UNTIL VEHICLE WAS POWERED OFF.

Mileage: 58,430

TL* THE CONTACT OWNS A 2017 JEEP CHEROKEE. THE CONTACT STATED THAT THE SERVICE SHIFTER WARNING LIGHT AND SEVERAL OTHER UNKNOWN LIGHTS ON THE GEAR SHIFTER WERE ILLUMINATED WHILE DRIVING. THE FAILURE RECURRED SPORADICALLY. THE DEALER WAS NOT CALLED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE WAS NEITHER DIAGNOSED NOR REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 42,000.

Mileage: 42,000

SERVICE SHIFTER LIGHT COMES ON. NEED TO TURN OFF VEHICLE AND RESTART. IF LIGHT IS ON AND VEHICLE RUNNING THE SHIFTING IS HARD AND STEERING IS LOOSE

Mileage: 34,555

SHIFTER ERROR THEN TURNS OFF RANDOMLY. ESPECIALLY ON TURNS

TL* THE CONTACT OWNS A 2017 JEEP CHEROKEE. THE CONTACT STATED THAT WHILE HIS WIFE WAS DRIVING AT 25 MPH AND MAKING A LEFT TURN, THE VEHICLE CEASED WITH THE SERVICE SHIFTER WARNING MESSAGE ILLUMINATED. THE DRIVER PULLED TO THE SIDE OF THE ROADWAY. AFTER APPROXIMATELY AN HOUR, THE VEHICLE RESTARTED AND THE DRIVER DROVE TO THE RESIDENCE. THE VEHICLE WAS TAKEN TO HOMER SKELTON CHRYSLER DODGE JEEP RAM LOCATED AT 7661 US-51, MILLINGTON, TN 38053, (901) 872-0195, TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT AN UNKNOWN COMPUTER NEEDED TO BE RESET. THE COMPUTER WAS RESET HOWEVER, THE FAILURE RECURRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 37,000.

Mileage: 37,000

I WAS DRIVING DOWN A SIDE ROAD, GOING ABOUT 20MPH WHEN IT WAS LIKE MY JEEP SHIFTED INTO NEUTRAL. IT COMPLETELY STALLED. THE BATTERY LIGHT FLASHED ON THE DASHBOARD AND A MESSAGE POPPED UP THAT SAID VEHICLE MUST BE IN GEAR, ALTERNATING WITH A SHIFT TO PARK OR NEUTRAL, PRESS BRAKE TO SELECT GEAR MESSAGE. I WAS ABLE TO SWING IT INTO A PARKING LOT WHERE I PUT IT IN PARK BUT THE ERROR WOULDN'T GO AWAY AND WHEN I SHIFTED BACK INTO DRIVE AND HIT THE GAS PEDAL, IT WOULDN'T MOVE. I SHUT THE ENGINE OFF AND WHEN I TRIED TO RESTART IT, IT WOULDN'T START. I SAT THERE FOR 15 MINUTES BEFORE IT WOULD START BACK UP. I WAS ABLE TO MOVE FORWARD WITH NO WARNING LIGHTS AND DRIVE THE APPROX 2 MILES HOME. *TR

Mileage: 64,000

WHILE DRIVING THE VEHICLE, THE ENGINE JUST SHUT OFF AND ALL WARNING LIGHTS WERE DISPLAYED. LUCKILY I WAS NOT IN HEAVY TRAFFIC OR ON HIGHWAY. HAD TO WAIT ABOUT 30-45 SECONDS BEFORE IT WOULD RESTART. THIS HAS HAPPENED 3 TIMES IN THE LAST MONTH ( APRIL). IS THERE A RECALL FOR THIS. I'VE LOOKED INTO THIS PROBLEM AND THERE ARE SEVERAL COMPLAINTS OF THIS SAME ISSUE. *TR

Mileage: 51,000

THIS HAPPENS EVERY DAY WHILE DRIVING. I WILL BE DRIVING (NO CERTAIN SPEED) BUT I WILL HEAR A "DING" & I LOOK AT MY SCREEN & IT SAYS "SERVICE SHIFTER" AND ALL MY LIGHTS LIGHT UP ON MY GEAR SHIFTER. MY JEEP TENDS TO HAVE HARD SHIFTING ONCE THIS OCCURS. I THEN HAVE TO STOP, TURN MY CAR OFF AND TURN IT BACK ON. (THE PICTURES I'M ATTACHING ARE FROM LAST WEEK. HOWEVER, THIS HAS BEEN HAPPENING FOR AWHILE)

Mileage: 70,000

THE CAR'S CRUISE CONTROL WAS ENGAGED WHILE CLIMBING A SLIGHT HILL ON THE FREEWAY. THE CAR FAILED TO STOP ACCELERATING AT 60 MPH (SET SPEED LIMIT). THE CRUISE CONTROL BUTTON NOR PRESSING THE BRAKES WOULD DISENGAGE THE SYSTEM. AFTER APPROXIMATELY 10 SECONDS, THE CAR ACCELERATED TO 75 MPH AND FINALLY DISENGAGED. THIS WAS DURING THE NIGHT, WITH MODERATE RUSH HOUR TRAFFIC ON HIGHWAY 16 NEAR PORT ORCHARD, WA. THE DEALER (WEST HILLS CHRYSLER, BREMERTON WA) CANNOT FIND AN ERROR CODE AND REFUSES TO REPAIR THE VEHICLE. I DEEM THE VEHICLE UNSAFE TO DRIVE WHILE USING THE CRUISE CONTROL SYSTEM.

Mileage: 30,000

AT 15,000 MILES MY SERVICE SHIFTER LIGHT WOULD TURN ON. I HAVE TO PULL OVER, PUT THE VEHICLE IN PARK AND SHUT OFF THE VEHICLE. THIS HAPPENS AT LEAST ONCE A MONTH. WHEN I CALLED THE DEALERSHIP THEY SAID THERE WAS NOTHING THEY COULD DO ABOUT IT IF THE LIGHT WASN'T ACTIVELY ON.

Mileage: 15,000

CAR STOPPED ON ME AND KEEPS DOING IT BEFORE IT DOES IT SAYS SERVICE SHIFTER I HAVE CONTACTED JEEP , I HAVE WENT TO A DEALERSHIP. BUT NO ONE HAS HELPED AND MY 2 YEAR OLD WAS IN THE CAR YESTERDAY WHEN I LOCKED WHILE I WAS DRIVING

Mileage: 38,415

CAR STARTS TO STALL AFTER 1000 MILES DRIVEN IN BETWEEN OIL CHANGES. THIS STARTED AT 30000 MILES. IT STALLS IN THE MIDDLE OF DRIVING. IT STALKS AT STOP SIGNS. THIS MY 16 YEAR OLD DAUGHTERS FIRST CAR. IT IS NOT SAFE.

TRANSMISSION SHIFTS UP TO 7TH GEAR AND THAN DOWN TO6TH GEAR SOME TIMES ENGINE SHUTS OFF THAN RESTART WHILE DRIVING HIGHWAY TRAFFIC. TRANSMISSION SHIFTS BUT ENGINE RED LINES BEFORE YOU GO IN GEAR.

Mileage: 277,634

TL* THE CONTACT OWNS A 2017 JEEP CHEROKEE. THE CONTACT STATED THAT THE SHIFTER FAILED AND THE VEHICLE STALLED. IN ADDITION, ALL THE WARNING INDICATORS ILLUMINATED ON THE INSTRUMENT PANEL. THE VEHICLE WAS RESTARTED AND WAS ABLE TO DRIVE NORMALLY. IN ADDITION, THE VEHICLE FAILED TO ACCELERATE. THE VEHICLE WAS TAKEN TO AN UNKNOWN DEALER WHERE IT WAS DIAGNOSED THAT THE SHIFTER NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE CONTACT ALSO MENTIONED THAT THE FAILURE OCCURRED ON ANOTHER OCCASION AND THE SHIFTER WAS REPROGRAMMED. THE FAILURE RECURRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURES. THE FAILURE MILEAGE WAS APPROXIMATELY 15,000.

Mileage: 15,000

CRUSIE CONTROL DOES NOT MAINTAIN SET SPEED LEVEL. WHEN SPEED IS SET, THE CRUISE CONTROL WILL RAPIDLY INCREASE BY 10 TO 15 MPH. THE SPEED SET POINT DID NOT CHANGE, BUT THE CAR INCREASES IN SPEED. IT DID NOT RETURN TO THE SET POINT. THE CRUISE CONTROL IS ABLE TO BE DISENGAGED.

Mileage: 33,675

WHEN USING CRUISE CONTROL, IT THE RPMS WILL JUMP FROM BETWEEN 1 -2 TO 5 VERY QUICKLY AND THE SPEED WILL INCREASE FROM 65 MPH TO 75MPH FOR NO REASON. THIS OCCURS WHETHER I AM DRIVING ON A STRAIGHTAWAY, UP A HILL, OR DOWN HILL. THIS HAS HAPPENED ON MULTIPLE OCCASIONS AND IS HAPPENING MORE FREQUENTLY. IT OCCURS RANDOMLY AND IS VERY SCARY.

Mileage: 39,000

SEVERAL TIMES WITHIN THE PAST 2 MONTHS, INCLUDING TODAY; WHEN DRIVING MORE THAN 25-35 MILES THERE WILL BE A "SERVICE SHIFTER" NOTIFICATION AND THE ASSOCIATED 'DING' NOISE NOTIFICATION THAT COMES ON. THIS NOTIFICATION BLOCKS ANY ACTION ON THE SCREEN BETWEEN THE SPEEDOMETER AND RPM MONITOR AND ONLY SUCCESSFULLY GOES AWAY WHEN TURNING THE JEEP COMPLETELY OFF. THIS HAPPENS WHILE IN MOTION, PARTICULARLY ON HIGHWAYS, AND SEEMS TO HAPPEN MORE OFTEN IF I HAVE USED OR AM USING CRUISE CONTROL ON THE TRIP. IT ALSO ILLUMINATES ALL OF THE LIGHTS ON THE SHIFTER (PNRD +/-). IT SEEMS THAT THIS COULD POTENTIALLY CAUSE A MORE SERIOUS ISSUE WITH SHIFTING, CAUSE ME TO BECOME STRANDED, OR BECOME DANGEROUS FOR MYSELF AND OTHER DRIVERS.

Mileage: 43,000

I DEACTIVATED CRUISE CONTROL AND STARTED TO ACCELERATE TO PASS SOMEONE ON THE HIGHWAY, THE CAR CONTINUED TO ACCELERATE AFTER I HAD RELEASED THE GAS PEDAL AND SO I PRESSED THE CANCEL CRUISE CONTROL MULTIPLE TIMES AND TAPPED ON THE GAS AND THEN THE BRAKE AFTER THAT MY CAR JERKED AND IT STOPPED ACCELERATING ON ITS OWN.

Mileage: 20,500

THE SHIFTER HAS BEEN REPLACED TWICE ON THE VEHICLE; THE FIRST TIME IN WARRANTY (2018) AND THE SECOND TIME THIS WEEKEND WHERE I NEEDED TO PAY OUT OF POCKET. (JUNE 2019) AT RANDOM TIMES, THE SERVICE SHIFTER MESSAGE APPEARS AND THE ENTIRE SHIFTIER PANEL LIGHTS UP. THE CAR ACCELERATES BY ITSELF AND SOMETIMES THE CAR JERKS FORWARD ESPECIALLY WHEN THE CAR IS IN PARK OR I AM ON THE BRAKES.IN RUSH HOUR HIGHWAY TRAFFIC, BUMPER TO BUMPER TRAFFIC OR LOCAL TRAFFIC SAME THING. I CAN BE DOING 20 MPH OR 75 MPH AND THE ERROR MESSAGE APPEARS. I REPORTED THIS TO MY RICK HENDRICKS JEEP DEALER AND THEY SAID THEY SEEN IT BEFORE AS WELL AS NAPLETON IN FLORIDA. I ALSO LOOKED ONLINE AND SEE THAT MULTIPLE 2016 -2018 JEEP OWNERS REPORTED THE SAME ISSUE ONCE THE CAR IS MORE THAN 10,000 MILES. THE CAR CHANGES GEAR BY ITSELF.

Mileage: 55,000

THE SPEED CONTROL IN MY CAR WENT WACKO A COUPLE OF WEEKS AGO. SPED UP FROM 45MPH TO 56MPH. IN THE SHORT SPACE OF TIME IT TOOK FOR THIS TO HAPPEN (1-2 SECONDS, NOT SURE AS I WAS FREAKING OUT...), I APPLIED THE BRAKE - TOO NO AVAIL, THEN I PUT IT INTO NEUTRAL AND THAT WORKED; WHICH WAS GOOD BECAUSE I ALMOST PLOWED INTO THE CAR IN FRONT OF ME (ON A NARROW SINGLE LANE ROAD ON A HILL GOING DOWNHILL SO, THERE WAS NO OPTION TO BAIL OUT, IF THERE HAD BEEN TIME TO DO THAT - WHICH THERE WAS NOT. I HAVE HAD IT IN THE DEALERSHIP FOR 12 DAYS NOW AND THEY CAN'T SEEM TO FIX IT. *DT *DT*JB

Mileage: 6,000

SERVICE SHIFTER MESSAGE KEEPS COMING UP AND ALL LIGHTS ON GEARS TURN RED AND I HAVE SEEN A LOT OF COMPLAINTS ON THIS MODEL JEEP. IT HAPPENS WHEN SWITCHING GEAR, PARKING, DRIVING. IT NEEDS TO BE RECALLED!

Mileage: 78,000

MY 2017 JEEP CHEROKEE WITH LITTLE UNDER 45,000 STALLED THIS MORNING ON MY WAY TO WORK. THE CAR LOST STEERING/BRAKING CONTROL. THE BATTERY LIGHT CAME ON AND STATED I NEEDED TO SHIFT TO PARK THEN TO DESIRED GEAR. MY JEEP WOULD NOT RUN AT THIS POINT. I HAD TO WAIT A GOOD 5 MINUTES UNTIL I WAS ABLE TO ATTEMPT STARTING MY VEHICLE. HOWEVER, WHEN ATTEMPTING TO START THE VEHICLE IT DID NOT START ON THE FIRST 2 TRIES. THE 3RD TIME IT FINALLY STARTED. FURTHERMORE, AFTER LETTING MY VEHICLE SIT AND COOL ONCE I GOT TO MY WORK LOCATION WHICH IS 40 MILES AWAY. I AND ANOTHER CO WORKER CHECKED THE OIL, AND THE OIL BARELY REGISTERED ON THE DIPSTICK. I WILL BE GOING TO GET THE OIL CHANGED AGAIN SINCE THE OIL WAS DARK AND SMELLED BURNT. THIS IS NOT THE FIRST TIME I'VE HAD ISSUED WITH THE JEEP CHEROKEE. THE OTHER INSTANCE ALL THE SHIFTING GEARS ON THE CONSOLE LITE UP AND A MESSAGE ON THE DASH STATED TO SHIFT INTO THE DESIRED GEAR. THIS TOO HAPPENED WHILE I WAS DRIVING. THIS IS UNSAFE, ESPECIALLY IN THE FIRST INSTANCE WHEREAS YOU LOSE ALL CONTROL OF YOUR VEHICLE. I HAVE CALLED THE DEALERSHIP TO HAVE THE VEHICLE CHECKED OUT; HOWEVER, THEY ARE UNABLE TO GET MY VEHICLE SERVICED UNTIL 2 WEEKS AFTER THIS OCCURRENCE.

Mileage: 44,804

WAS DRIVING DOWN THE HIGHWAY AND SERVICE SHIFTER CAME ON AND LOCKED OUT THE SHIFTING. AFTER SHUTTING OFF THE VEHICLE AND RESTARTING IT WAS TURNED OFF. THE SECOND TIME THIS HAPPENED WAS ON MARCH 6TH 2019, AFTER SHIFTING THE VEHICLE FROM PARK I MADE IT TO ROUGHLY THE END OF THE PARKING LOT OR LESS THAN 1/8 MILE AND AGAIN THE SERVICE SHIFTER LIGHT COME ON LOCKING OUT THE ACTUAL SHIFTING MECHANISM. THE SECOND CONDITION WAS MY CRUISE WAS SET AT 66 MILES AN HOUR WELL TRYING TO REDUCE AND CANCEL SPEED CRUISE WOULD NOT SHUT OFF UNTIL I HIT THE BRAKES HARD TO AVOID THE CRASH.

Mileage: 50,420

1ST, MY ENGINE LIGHT IS ON DUE TO A FAULTY THERMOSTAT IN THE ENGINE. I'M DISPLEASED A 2 YEAR OLD CAR HAS SUCH AN ISSUE. I'VE BEEN TOLD IT'S A COMMON PROBLEM OR DEFECT. 2ND MY CRUISE CONTROL GOES ROGUE AT TIMES AND SPEEDS UP EXCESSIVELY IF NO INTERVENTION HAPPENS TO STOP IT.

Mileage: 47,000

WHILE DRIVING THIS VEHICLE MADE A RIGHT HAND TURN AND ACCELERATED UPHILL. THE CAR DIED AND LOST ALL SYSTEMS INCLUDING STEERING AND LIMITED BRAKING. I TOOK VEHICLE TO DEALER AND FOUND OUT THIS WAS DUE TO LOW OIL. THIS HAPPENED TWICE WITHIN 4 MONTHS. NO OIL INDICATOR EVER APPEARED IN EITHER INSTANCE. SAID IT WAS A SAFETY FEATURE TO SAVE ENGINE BUT APPARENTLY NOT HUMAN LIVES. IT AS SCARY..I DO NOT TRUST THIS VEHICLE AND WHY IS IT CONSUMING SO MUCH OIL.

Mileage: 15,000

I WAS DRIVING AND THE FOLLOWING HAPPENED: JEEP COMPLETELY DIED WHILE DRIVING, BATTERY LIGHT ILLUMINATED & THE SCREEN DISPLAYED "PLACE IN P, THEN SELECT GEAR", I ATTEMPTED IT BUT I HAD NO POWER, NO ABILITY TO STEER OR BRAKE. I WAS ALSO BROKEN DOWN IN ON COMING TRAFFIC AND WASN'T ABLE TO MOVE. I HAD TO PUT IN NEUTRAL AND PUSH MY JEEP OUT OF THE MIDDLE OF THE HWY. I'M 26 AND 5'4. I'M SCARED FOR MY LIFE. I CRIED ALL THE WAY TO WORK. ALL I COULD SEE WAS GETTING IMPALED BY A DRIVER, GETTING KILLED AND RISKING LOSING MY 2 YEAR OLD SON! I'M NOT HAPPY, I'M SCARED FOR MY LIFE AND I HAVE NO IDEA WHAT TO DO OR WHERE TO TURN! THE DEALERSHIP ISN'T ANSWERING MY CALLS OR RESPONDING TO ANY MESSAGES! *BF CONSUMER STATED PROBLEM WAS CAUSED BY PISTON RINGS WERE FAULTY. *JB

Mileage: 39,853

AFTER STARTING THE CAR AND SHIFTING TO REVERSE THE CAR STALLS. ALSO WHILE DRIVING THE CAR HAS DISPLAYED THREE TIMES IN DIFFERENT OCCASIONS DISPLAYS "SERVICE SHIFTER" AND THE LIGHTS TURN RED ON THE SHIFT STICK (KEEP IN MIND THE CAR IS AUTOMATIC WITH 9 SPEED TRANSMISSION). I JUST GOT THE CAR A WEEK AGO AND I AM SCARED TO DRIVE IT. THE CAR IS A 2017 WITH 35K MILES, NOW I UNDERSTAND WHY THEY SOLD IT BACK TO THE DEALER.

Mileage: 35,522

I WAS TAKING MY CAR OUT OF PARK WHEN I NOTICED A REALLY LOUD CLICKING NOISE COMING FROM THE SHIFTER. I TOOK IT BACK TO THE DEALERSHIP AND I WAS TOLD THAT THE SHIFTER WOULD BE REPLACED. WHEN I PICKED MY TRUCK UP THE NOISE WAS EVEN LOUDER, AND THIS TIME I HAD AN ERROR MESSAGE ON MY DASH BOARD THAT READ "SERVICE SHIFTER". AT THAT TIME THE DEALERSHIP HAD ALREADY REPLACED THE SHIFTER. AFTER THEY RAN MORE TEST AND ATTEMPTED TO FIX IT A TOTAL OF 10 TIMES, I AM STILL HAVING THE SAME ISSUE, WHERE THE ERROR MESSAGE SAYS "SERVICE SHIFTER" AND THE CLICKING SOUND IS VERY LOUD. AFTER SPEAKING WITH THE SERVICE MANAGER AT THE DEALERSHIP, HE INFORMED ME THAT THE SHIFTER WAS JUST RECENTLY REPLACED ONCE AGAIN AND THAT THE OTHER ATTEMPTS TO REPLACE THE SHIFTER WERE A RESULT OF THE REPLACEMENT SHIFTERS BEING "BAD' (DEFECTED). CHRYSLER CUSTOMER SERVICE HAS BEEN NOTIFIED OF EVERY OCCASION THAT MY VEHICLE HAS BEEN SERVICED FOR THIS ISSUE, AND THEY HAVE EVEN ESCALATED THIS MATTER TO THEIR CORPORATE LEVEL TECHNICIANS KNOWN AS "STAR". I WAS TOLD BY CUSTOMER SERVICE THAT STAR WAS UNSURE OF THE ISSUE UPON THEM BEING CONTACTED IN REFERENCE TO THIS ISSUE. I HAVE YET TO SEE AN ACTIVE RECALL ON THIS PART, BUT OUT OF THE YEAR AND 8 MONTHS THAT I HAVE OWNED THIS TRUCK, I HAVE SPENT APPROXIMATELY A YEAR AND 4 MONTHS TAKING IT TO THE DEALERSHIP TO BE SERVICED FOR THE SHIFTER.

Mileage: 1,200

ON OCTOBER 23, 2018 I WAS TRAVELING DOWN THE HIGHWAY WHEN I SLOWED UP TO MAKE A TURN AND THE TRUCK TURNED OFF WHILE TURNING WITH A VEHICLE BEHIND ME. THANK GOD I WAS ABLE TO STEER THE VEHICLE TO THE SIDE OF THE ROAD. I HAVE FILED ANOTHER COMPLAINT WITH THIS SAME ISSUE THIS IS VERY DANGEROUS AND I PRAY MY HUSBAND OR I DON'T CAUSE A FATALITY OR BE A FATALITY DUE TO THIS 2017 JEEP BY CHRYSLER MALFUNCTIONING. I'VE NOTICED I'M NOT THE ONLY ONE THAT'S EXPERIENCING THIS ISSUE PLEASE HELP AND HOLD CHRYSLER RELIABLE TO FIX THIS ISSUE.

I LIVE IN A FLATTER AREA OF THE US. NO PROBLEMS HERE. HOWEVER, WHILE TRAVELING IN SOME MORE HILLY STATES RECENTLY I EXPERIENCED MULTIPLE OCCASIONS WHEN THE CRUISE CONTROL WOULD CAUSE THE VEHICLE TO ACCELERATE WELL BEYOND THE SETTING. 15-20 MPH ABOVE SETTING. ENGINE RPM WOULD GO AS HIGH AS 5000. THE SYSTEM WOULD NOT IMMEDIATELY DISENGAGE. I HAD TO HIT THE BRAKES AND THE CANCEL BUTTON SEVERAL TIMES BEFORE CRUISE CONTROL WOULD DISENGAGE. THIS OCCURRED WHILE TRAVELING AT INTERSTATE SPEEDS OF 65-70 MPH.

Mileage: 19,000

USING CRUISE CONTROL. APPLIED BRAKES CAR STARTED SPEEDING UP INSTEAD OF SLOWING DOWN OR DISENGAGING CRUISE CONTROL HAD TO PUT CAR INTO NEUTRAL TO GET IT TO STOP. *TT *TR

Mileage: 25,000

WHILE IN CRUDE CONTROLS MY JEEP SPEEDS UP AND PAST THE SET SPEED AND KEEP ON GOING FASTER

Mileage: 12,000

THE CRUISE CONTROL WAS SET ON MY CHEROKEE. I WAS GOING DOWN A HILL AND THE VEHICLE ACCELERATED. THE CRUISE WAS SET TO 59 MPH AND THE SPEED GOT UP TO 67 MPH. THE MOTOR REVVED TO ABOUT 4000 RPMS. I TURNED OFF THE CRUISE, STEPPED ON THE BRAKE AND PUT THE CAR IN NEUTRAL. AFTER A COUPLE OF SECONDS THE MOTOR STOPPED REVVING AND RETURNED TO NORMAL. I PUT THE CAR BACK IN DRIVE AND IT WAS FINE. I WAS ON A STATE HIGHWAY IN A 55 MPH SPEED ZONE.

Mileage: 20,000

TL* THE CONTACT OWNED A 2017 JEEP CHEROKEE. WHILE DRIVING APPROXIMATELY 40 MPH, THE VEHICLE SUDDENLY ACCELERATED. THE DRIVER LOST CONTROL OF THE STEERING AND CRASHED INTO A DITCH. DURING THE INCIDENT, THE BRAKES AND STEERING WHEEL MALFUNCTIONED AND WOULD NOT OPERATE, AND THE AIR BAGS DID NOT DEPLOY. THE VEHICLE WAS DESTROYED. THE DRIVER SUSTAINED INJURIES TO THE BACK AND BOTH KNEES. MEDICAL ATTENTION WAS NOT RECEIVED. A POLICE REPORT WAS FILED. THE CAUSE OF THE FAILURES WAS NOT DETERMINED. THE MANUFACTURER AND LOCAL DEALER WERE NOT NOTIFIED. THE FAILURE MILEAGE WAS 1,700. ..UPDATED 10/19/17 *BF

Mileage: 1,700

TL* THE CONTACT OWNED A 2017 JEEP CHEROKEE. WHILE THE CONTACT'S SPOUSE WAS DRIVING 65 MPH, THE SERVICE SHIFTER WARNING INDICATOR ILLUMINATED. THE CONTACT STATED THAT THE VEHICLE ACCELERATED INDEPENDENTLY AND THEN SHIFTED INTO PARK INDEPENDENTLY. THE VEHICLE BECAME UNCONTROLLABLE, SPUN AROUND SEVERAL TIMES, AND CRASHED INTO A TRACTOR TRAILER. THE CONTACT STATED THAT THE AIR BAGS FAILED TO DEPLOY. THE CONTACT'S SPOUSE SUSTAINED A BRUISED KNEE AND A CONCUSSION, BUT DID NOT SEEK MEDICAL ATTENTION. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO AN AUTO BODY SHOP. THE DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS CONTACTED AND NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 18,000. THE VEHICLE WAS DESTROYED.UPDATED 09/19/17 *BF UPDATED 10/23/17 *BF UPDATED11/16/17 *BF *JS *TR

Mileage: 18,000

TL* THE CONTACT OWNS A 2017 JEEP CHEROKEE. WHILE DRIVING 65 MPH WITH THE CRUISE CONTROL ACTIVATED, THE VEHICLE INDEPENDENTLY ACCELERATED AND THE ENGINE REVVED. AFTER APPLYING THE BRAKES, THE VEHICLE RESUMED NORMAL SPEED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE LOCAL DEALER (STEPHENS CHRYSLER JEEP DODGE RAM 200 NORTH STREET, BENNINGTON, VT, 05201) WAS CONTACTED AND REFERRED THE CONTACT TO NHTSA. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 9,700.

Mileage: 9,700