2019 JEEP CHEROKEE Power Train Problems

Power Transfer Unit (PTU) failure. It is available for inspection upon request. Visible PTU fluid leaking under the vehicle. Loss of 4WD. Service 4WD warning on dashboard began on Monday, January 5, 2026. Vibrations and grinding noises while driving. Burning oil smell in the cabin. Change in driving, such as delayed engagement and jerking during acceleration. Loss of power. My safety and the safety of others was put at risk at least twice when I experienced Loss of Power while driving. The vehicle unexpectedly shut off and all power was loss while in drive on two separate occasions in late 2025. PTU fluid leak is also a risk to my safety due to its potential for vehicle overheating, fire hazard, loss of 4WD, and/or catastrophic failure. The vehicle was taken to the service department of Ourisman Dodge Jeep Ram of Alexandria, VA on Thursday, January 8, 2026. The vehicle was inspected and PTU failure was confirmed by the dealership service department representative, Dennis Orellana.

The contact owns a 2019 Jeep Cherokee. The contact received notification of NHTSA Campaign Number: 25V011000 (Power Train). While parked in the snow, the contact attempted to engage the 4WD, but the 4WD feature failed to activate. The “Service 4WD” message was displayed, and the check engine warning light was illuminated. The dealer was contacted and confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The approximate failure mileage was 86,650.

Mileage: 86,650

PTU Control Motor is failing and triggering SVC 4WD. In the middle of winter having loss of power is terrifying. Has been looked at by mechanic, diagnostic ran and code C14A7-97 has been present. I purchased in 2022, 85k miles and regular maintenance.

I have already placed a claim for my vehicle but did not confirm my email. I also need someone to reach out to me as well. I've lost my job and I can't do my side gig job to pay rent for my home now as well as having 3 small children.

Safety issue involving loss of power and braking Prior to receiving a PTU recall notice in January 2025, my vehicle began experiencing sudden and unexpected loss of power while driving, particularly when braking. Since that time, the issue has worsened significantly and now occurs more frequently. On multiple occasions, the vehicle has failed to accelerate properly after braking, creating dangerous situations in traffic. In at least one incident, there was a loss of braking power that nearly caused me to run a red light. Several of these incidents were near-accidents and occurred without warning. I have brought the vehicle to my local Jeep dealership three separate times and fully explained the loss of power and braking concerns. Each time, I was told that all issues are “directly related to the PTU recall,” that there is currently “no solution,” and that “nothing can be done.” The vehicle was returned to me without repairs despite the safety risk. The dealership has acknowledged the issue but has not provided a fix, alternative transportation, or assurance that the vehicle is safe to operate. With a longer commute and the problem occurring more often, I no longer feel safe driving the vehicle and believe an accident outside of my control is inevitable if this continues. This defect presents a serious safety hazard involving loss of acceleration and braking while driving.

my vehicle suddenly loss power and started decelerating while i was driving on the freeway on october 11th of 2025 . upon taking my vehicle to a mechanic i was told the TPU was the issue . i remembered this was an issue that had been recalled . i called the manufacturer and dealership . both told me that there was nothing they could do , i could not have my car fixed til there was a resolution and they could not provide me with a loaner vehicle . they told me my only option was to fix the car myself and have the money refunded to me after i show proof . the mechanic quotes me $2,000 to fix my vehicle . i do not have that amount to fix something that should’ve have BEEN fixed because the recall has been out for a whole year now . so for 3 months i have been without my vehicle up and running . i have gotten my payments pushed back on my jeep but now they have started again and i refuse to pay for something that i can’t drive ! especially after i could’ve died on the freeway

Started financing this vehicle 11/8/25- driving on the interstate on 11/27/25 I started hearing thumping noises coming from my vehicle, I thought it was the road so I turned my radio and everything off and listened and it continued so I pulled over. I put the vehicle in park, walked around my vehicle to check for flat tires and to see if I possibly ran over something and there was nothing. I put it in reverse and it pulled itself back a little.. I put it back in park and checked around the vehicle again. I got back in the vehicle and put it back in drive and it wouldn't budge. I sat on the side of the road for over 6 hrs, 2 hrs away from home. My dealership didn't put in any of my information or transfer for the vehicle at the time it was suppose to be put in at signing and so I was out almost $600 in tow charges back to the dealership because my warranty hadn't went into effect. I've had 4 loaner vehicles threw this dealership which in return has caused me to lose my job because of other defects wrong with those vehicles as well. The mechanic at the dealership where I purchased the vehicle looked at it and told me that the rear differential had went out. And that the warranty company denied my claim. The dealership messaged me on 1/5/26 to come get my vehicle, that it had been fixed and was ready to go. On 1/6/26 I was proceeding to take my partner to work and as I was pulling out to leave, the vehicle started to make the same noises as before. I pulled back and parked my vehicle back. We have lost income now over this matter and possibly another job if we continue to call in or can't make it to work. I have 3 small children all under the age of [XXX] . I've called the Chrysler/jeep dealership and everyone says they can't help me. I've pointed out the recalls of the same matter on other jeep Cherokee's and how much of a safety issue this is. Vehicle is available for inspection any time. 1/6/26- the vehicle also had a warning sign pop up on the dash for the auto start. INFORMATION REDACTED PURSUANT TO THE FREEDO

When I got it looked at it’s my powertrain. The car is shutting off in motion.

My 2019 Jeep Lost all power. Shortly after that My service 4wd light came on. I understand that this is a recent recall for the PTU but, my VIN number is not showing this recall. How do I get my Jepp added to this recall for the service 4wd indicator?

The contact owns a 2019 Jeep Grand Cherokee. The contact received notification of NHTSA Campaign Number: 25V011000 (Power Train); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure.

Vehicle has been having driving issues such as noises and loss of power while driving. Recall for power control module, have been told they can’t give a loaner and they don’t have parts since the recall was issued (01/16/2025) was in the shop while that recall was going on (8 months actually because they couldn’t get parts) because it caused my differentials to lock up, they replaced them but vehicle has still had problems since then and was told there was nothing to be done. Warning signals come on and off when vehicle loses power, all dashboard lights cut on and off and it makes noise when shifting gears or accelerating. I have been terrified to drive it for months because it has just been getting worse and I am currently pregnant and don’t want to put my child at risk if it were to cause a wreck because I was told it could go out at anytime.

Jeep has had an active recall for 1 year with no parts available, my 4 wheel drive no longer functions which is causing a safety risk. My job requires travel to areas that experience snow, I purchased a Jeep to have the option of 4x4 for my safety which is no longer available due to jeeps lack of concern and urgency to repair an issue.

No known remedy for the PTU recall. I have had the 4WD Service light on for quite sometime now. Please advise on when remedy is available.

SVC 4WD warning indicator light appeared in dash cluster. Vehicle has been taken to two certified Jeep service dealerships. Both have confirmed the issue is with the Power Transfer Unit and that it will need to be replaced. Jeep does not have a replacement PTU for this widely known issue. A recall has been issued for this very problem, but our vehicle and many others from 2019 are not included in the recall. Same issue, same model, same year, but no recall and no part available for repair. Both dealerships have stated that the vehicle should not be driven due to safety concerns for loss of power if the PTU should completely fail. 6 months have passed with no indication of any effort from Stellantis to even repair the recalled vehicles, let alone the same vehicles with the same problem that are not included in the recall. A report was filed with Stellantis.

The contact owns a 2019 Jeep Cherokee. The contact received notification of NHTSA Campaign Number: 25V011000 (Power Train); however, the part to do the recall repair was not yet available. The contact stated that while at a complete stop in a construction zone, the vehicle failed to accelerate upon depression of the accelerator pedal, and the vehicle made an abnormal grinding sound. There was no warning light illuminated. The contact was shifted to neutral(N) and pulled over to the shoulder of the road. The vehicle was towed to the dealer. The dealer confirmed that the failure was related to the recall; however, the part needed to repair the vehicle was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure, and the contact was provided a case number. The vehicle was not repaired. The failure mileage was approximately 80,000.

Mileage: 80,000

There was a 4x4 warning light in Dec 2024. The dealership checked and provided a quote for a new PTU, but said we could keep driving until repair, just not to use 4x4. Then we received a recall notice for the PTU from Jeep. Have been trying to get it fixed since. The dealership says there are no parts and no remedy for the recall. The Jeep Recall team says to take it to the dealership to get it fix, pay out of pocket then get reimbursed. The Jeep Recall team does not understand there are no parts available. Twice the recall team has closed the recall case number without following up if the repair was complete. This was my wife's vehicule. In Jan and Feb of 2025 we started to have loss of power while driving in traffic, so it has been sitting idle since. I had a DMV non op on it for time, but reactivated. I was told by Jeep there would be a solution in the fourth quarter of 2025, but that has come and gone. I had to buy a new vehicule for my wife. The Jeep just sits. I tried different lawyers for possible legal action, but they wont take the case, unless the vehicule has been at the dealership waiting to be repair or has been attempted to be repair three times. It has been a long wait for nothing so far.

The PTU caused the vehicle to have random grinding sounds from the drive train. There was a service 4wd engine light immediately. Took to the dealer 5/5/25 and was told about the recall of the PTU but no fix was available. I was told to keep driving and the vehicle around late December completely lost all forward gears on the highway. I was luckily able to coast to the shoulder and had it towed back to the dealer. Very lucky to not happen crossing traffic. The check engine light was also on at this point. The dealer informed me that it was in need of a new PTU and that there was still no fix for this problem. This is almost 1 year from the recall being issued. Unacceptable by any standards. Thank you

We have been advised by a Jeep Dealer that this vehicle's PTU is failing and needs to be replaced immediately before the car can be driven again. There is a current recall on other 2019 Jeep Cherokees with the same issue, "Loss of Drive Power from Damaged PTU", but our Jeep is not covered under this recall although it exhibits the same symptoms and is diagnosed with a failed/damaged PTU that needs to be replace. From everything that was reviewed and reviewing the recall it is the same problem that is reflected in the recalls that Jeep made on other 2019 Jeep Cherokees. We have been quoted by the dealership that this is a $3000 fix and when we contact Chrsyler/Jeep, FCA Stellantis customer service, they are not willing to assist with getting this fixed on the vehicle. There appears to be a significant amount of information in the public that this is a known issue for these vehicles. We would like to issue a complaint regarding the matter. I am [XXX] old and have had this car serviced at all recommended intervals. I can be reached at [XXX] . Thank you. [XXX] [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Current mileage 120,287 have owned since purchased in 2019. On 12/28/2025 experienced a loud pop and an apparent disconnect of power to drive wheels, place car in neutral and back into drive seemed to drive normal. After driving another 12 miles and turning onto a side road experienced the occurrence again. We began having pops and vibrations as early as 2023 predominantly during an acceleration following a turn. On 10/19/2024, mileage 98,975, I requested maintenance as “developed slack in the drive train. When slowing down it bumps, when accelerating, mostly from a stop, it bangs and slips when shifting”, however despite having a tech drive with me only the hesitation was noticed. The concluded “trans no problem found at this time.” The bangs have intermittently continued but I had never experienced the loss of power like occurred on 12/28/2025.

I'm pretty sure it's the ptu . I was driving up a hilly road and my jeep had no power all of a sudden. Then the service 4wheel drive light came on in the cluster,/ dash. Then when I stopped the tires would not quit spinning. But I could tell only one at a time was rolling. But it would switch to a different tire .each time it switched it would almost catapult me of to the side or towards the middle of the road..I finally just shut the engine off . Because it seemed as though it had a mind of its own ...thank God the plow truck came up this road I was on . Because I was afraid to start it again due to the fact I did not want to go off in a trench . I had no traction when the wheels kept kicking in and out of 4 wheel drive . That to me is a big safety concern. I took it to a mechanic shop the following day and he put a scan tool on it and it came back, ptu .and he told me that this year model has a recall for the same problem .

The Power Transfer Unit (PTU) has failed for the SECOND TIME in this vehicles history. This problem disables the four wheel drive feature of the vehicle, causing a dashboard warning light to illuminate, and may lead to other serious drivetrain safety issues. According to the dealer service technician, the splines on the unit are wearing out and causing disengagement of the rear drive wheels. This unit was replaced two years ago, and is a known issue with the manufacturer according to my dealer service department.

The PTU has went out, as confirmed by the dealership. The 4 wheel drive on the vehicle stopped working in August of 2025. The lack of engagement of the 4 wheel drive has left me with little to no traction. The vehicle slips on wet pavement.

My 2019 Jeep Cherokee service light for 4wd came on. After having the car into a Jeep dealership for diagnostic/service I was told it was the PTU and no replace/fix is available. There is a recall for this year, make, model for this exact problem ( PTU ) however , my VIN# is not included under this recall. They need to widen the recall to ALL affected by this problem. clearly , my car has a PTU issue confirmed by the dealership, is the same year, make and model as the recalled cars with EXACT same problem.

Recall was done for this and my jeep has this issue I currently have a power train controller that is out I have no power from controller to rear. Currently now my all wheel drive doesn't work at all .

The contact owns a 2019 Jeep Cherokee. The contact stated that upon starting the vehicle, the 4WD warning light was illuminated, turned on and off, and then remained illuminated. There was an abnormal clunking sound while driving at 15 MPH and accelerating. Upon research, the contact associated the failure with NHTSA Campaign Number: 25V011000 (Power Train). The vehicle was taken to the local dealer, where it was diagnosed with a PTU internal shift fork binding that needed to be replaced. The vehicle was not repaired. The manufacturer was contacted, but no assistance was provided. The failure mileage was approximately 74,000.

Mileage: 74,000

Two speed power transfer unit failure. It's been since July 1, 2025 y car has been unable to drive. The PTU unit went out on the highway going 65 MPH and immediately lost control of having power to the gas pedal and had to pull over quickly on the highway. They still have not developed the remedy, and are withholding money from rental reimbursement.

I began hearing an intermittent moderate grinding sound seeming to come from the center of the vehicle just below my console while driving for about the last month's time. On some days, I would not hear the noise at all. On [XXX] I pulled onto a road and when on the road heard a loud clunk then head continuous grinding sounds. I believe it to be a failure of the PTU. I had an issue of a more constant grinding sound while driving eminating from the same area when the Jeep was at 63000 miles and still under warranty. I took it to the seller dealership, (Solomon Jeep in Brownsville, PA). They told me that the fault was with the PTU. Kept the Jeep for one month waiting for a replacement PTU. Now my Jeep is unable to be driven. I intend to explore the Lemon Law. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The contact owns a 2019 Jeep Cherokee. The contact received notification of NHTSA Campaign Number: 25V011000 (Power Train). The contact stated that while driving 75 MPH, the engine started revving, and the RPM was redlined. The vehicle then lost power. The vehicle was steered to the side of the road and shifted into park(P), but the vehicle continued to coast. The contact turned off the vehicle and activated the parking brake. The vehicle was restarted after the tow truck arrived, and the contact observed the "Service Transmission" message being displayed. The vehicle was towed to a dealer, where it was diagnosed and determined that the transfer case needed to be replaced. The vehicle was not repaired due to parts not being available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the failure. The failure mileage was approximately 61,000.

Mileage: 61,000

While driving my 2019 Jeep Cherokee, the engine randomly shuts off without warning. This has happened multiple times at different speeds. The vehicle suddenly loses all power, and I have to coast to the side of the road. There are no warning lights, messages, or diagnostic codes before or after the stall. The specific component causing the failure is unknown, but it seems related to the electrical/engine/powertrain system. This failure puts my safety at serious risk because the engine dies unexpectedly in traffic, which could easily cause a rear-end collision or loss of control. I had a diagnostic scan done at AutoZone and no trouble codes were found. There were no symptoms or warning lamps prior to each incident ,the engine simply shuts off while the vehicle is in motion. This is a recurring safety hazard.

The contact owns a 2019 Jeep Cherokee. The contact received notification of NHTSA Campaign Number: 25V011000 (Power Train); however, the part to do the recall repair was not yet available. The contact stated that while driving 65-70 MPH, the vehicle made an abnormal grinding sound. The contact pulled over to the side of the road. The contact stated that upon shifting to Park(P), the RPMs continued to rev, and the grinding sound persisted. Additionally, the vehicle failed to respond upon shifting to drive(D) or reverse(R). The message "Service 4WD" was displayed. The vehicle was towed to the residence of the contact's friend. The vehicle was then driven to the dealer, where it was diagnosed with PTU failure. The dealer related the failure to NHTSA Campaign Number: 25V011000 (Power Train); however, the part to do the recall repair was not yet available. The vehicle was later towed to Liberty Chrysler Dodge Jeep Ram (1000 E Park Ave, Libertyville, IL 60048). The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure and provided reimbursement for vehicle rental, and the contact was informed that the vehicle might be repaired in January 2026. The failure mileage was approximately 107,000.

Mileage: 107,000

-There is a warning that pops up on the dash saying "4WD unavailable, needs service". It's winter and I can't use the "snow mode" or 4WD. -Potential for issues if I get stuck in the snow. -Took it to a repair shop to deal with the service light and they told me there was a recall. I was unaware until today. -Went to Jeep dealer and was informed there is no fix available at this time. It appears the recall was issued January 16, 2025.

started squeaking, so we replaced brakes, control arms with bushings, then it started smelling really bad and losing power. When the engine starts, manual shift is not available. Extremely pungent toxic fumes released into the cabin requires recycled air to be on always or the car is not drivable. Oh, and loss of power, like dropping into a low gear when should be in a higher gear. Smell is noxious. Dealer reports Stellantis has not provided parts, updates or any further information. Don't drive much so didn't notice until Government Shutdown ended, I was asked to return to the NSF offices 40 miles from my home. Smell became really evident at that point.

The contact owns a 2019 Jeep Cherokee. The contact received notification of NHTSA Campaign Number: 25V011000 (Power Train); however, the part to do the recall repair was not yet available. The contact stated that while driving at various speeds or depressing the brake pedal, there was an abnormal grinding sound coming from underneath the vehicle. No warning light was illuminated. The vehicle was towed to a local dealer, where it was diagnosed with PTU failure. In addition, the contact stated that the vehicle was previously taken to another local dealer, Imlay City Chrysler Dodge Jeep Ram (2093 S Van Dyke Rd, Imlay City, MI 48444), where the sway bar links, front struts, 6 cylinders tune up, brake fluid flush, transmission service, fuel injector, and radiator replacement were repaired or replaced; however, the failure reoccurred. The vehicle was previously taken to the local dealer for sway bar links, 2 lower control arms, 2 front steering knuckles, front wheel bearing replacement, and a 4-wheel alignment. The vehicle was repaired, but was taken back and was diagnosed and determined that two front struts and the PTU needed to be replaced. The manufacturer was made aware of the failure. The failure mileage was approximately 119,952.

Mileage: 119,952

While driving 4WD warning light appeared on dash display. I pulled over shortly after and checked for obvious clues such as leaking oil, loose belts and burning smells, nothing to be found. Currently, I was advised not to drive this vehicle due to causing additional damage or breakdown. I am still waiting for the part to be delivered so this could be repaired.

The contact owns a 2019 Jeep Cherokee. The contact received notification of NHTSA Campaign Numbers: 25V011000 (Power Train); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure.

Approximately two weeks before the major symptom appeared, the “Service 4WD” warning light illuminated on the dashboard. The vehicle’s performance didn’t seem to be noticeably affected, so I checked for any active recalls or service bulletins but found none that applied to my VIN. I monitored the situation closely in case it was an electrical or sensor-related issue. Shortly after, a loud clunking noise began coming from the drivetrain area, most noticeable during acceleration and deceleration. After arriving home, I immediately stopped driving the vehicle due to serious safety concerns and contacted my mechanic. A certified mechanic inspected the vehicle and confirmed that the transfer case (Power Transfer Unit) had failed and required replacement. The mechanic stated that this is a common problem in 2019 Jeep Cherokees. After researching, I found many other reports of similar failures, all traced to transfer-case defects. However, my VIN is not currently included in any recall. I believe this defect is related to known issues affecting Jeep Cherokee transfer cases and should be investigated further by NHTSA. I respectfully request that NHTSA open or expand an investigation into transfer case and PTU failures on 2019 Jeep Cherokee models to determine whether a recall and reimbursement for repairs are warranted.

The oil pressure sending switch failed. Oil filter housing and gaskets were replaced. I had oil leaks and took it to a garage to get it checked and was told not to drive it if possible. I was leaking oil bad. If I drove it and oil leaked out it could have made the road slick or possibly blown up the engine.

I needed an oil pressure sending switch, oil filter housing and intake manifold gaskets replaced. I took it to a garage for the oil leak. Was told not to use it . If the oil leak got worse, the oil could have made the road slippery if it rained or I could have blown the engine. The car sat until I got an appointment.

While driving my vehicle last Thursday, November 20th, the "SVC 4WD" warning light came on without warning, following an audible and tangible thump from beneath the vehicle. Following this, a high-pitched grinding/whining could be heard from centrally beneath the vehicle, and the vehicle was unsteady accelerating/decelerating. The vehicle would not remain in park, and no drive was going to the back wheels. I believe this to be the same issue as in recall 01C for Jeep Cherokee KLs 2017-2019, which my vehicle falls into. This is a recall on an improperly seated input shaft snap ring in the power transfer unit (PTU) which my Jeep dealership has confirmed, damaged the transmission and differential components, including the axle rods. The vehicle is unusable in its current state, and is currently sitting at a valued repair cost of approximately $7000.

there are 3 lights that keep jumping on P! ENGINE LIGHT CAR WITH SQUILLEY lines behind it have took it jeep for diagnostic cleared all codes drove fine for 2 weekswas told it has something to do with transmission took to 2 different transmission shops not the transmission now it has started cutting off as im driving the ELECTRICAL THROTTLE CONTROL WARNING LIGHT will come on and it will cut off in traffic I looked online the same problems im having was on the recall list but not my vin.how is that i called earlier and talked to rep.she said my vin.was not up there dont understand how not when its doing everything thats on the list.i was told at first it was my wheel speed sensor replaced all 4 then spark plugs and wiresthen one day while i was driving there was a popping noise took to mech. thought wheel speed sensor broke or came off took off tire nothing was wrong couldnt find a problem under vehicle

Our dealership, Billion Motors ran diagnostics after I indicated that my service 4WD light had been on, and found out that I needed a new transfer case. Jeeps from 2017 to 2019 have a known transfer case issue and my Jeep is a 2019 and unfortunately the serial number is not listed in the recall. This is a huge security risk as I'm afraid that my vehicle will slip out of gear and heading into winter my AWD is not working due to this part failure. (I live in the midwest where we receive a lot of snow!) I'm concerned that this part has been on order since June of this year and it's now the end of November and hasn't been received it. This is a huge security risk going into the winter plus anytime I park. My vehicle only has 67,000 miles on it.

Was on the highway going 65mph and transfer case exploded. No warning of anyway wrong. Vehicle locked up.Could spun out but was able to get to shoulder of the road.

My Jeep will accelerate forward when breaking, stall at a red light and roll back, massive humming and grinding on the peddle, start/stop failure and failure to start. I've been able to avoid two crashes so far and used my own scanner to detect the problem. Nothing comes up. I bought this shady vehicle oct/3/25. dates of incidents include oct 3rd- November 10th.

The contact owns a 2019 Jeep Cherokee. The contact stated received notification of NHTSA Campaign Number: 25V011000 (Power Train). The contact stated that the vehicle was vibrating while driving at undisclosed speeds. The contact also stated that the vehicle had shifted out of park unintendedly. There were no warning lights illuminated. The local dealer was contacted and informed the contact that the PTU was not functioning properly. The vehicle was not repaired due to the parts being on back order. The manufacturer was not contacted. The failure mileage was approximately 26,000.

Mileage: 26,000

Lurching when stopping and service 4 wheel drive notification came on. Took to Jeep for diagnostics. Verified customer concern, Found code C14A7-97 PTU MotorComponent Or System Operation Obstructed Or Blocked. Recommend replacing the Power Transfer Unit (PTU) Part 1. NUT-HEX FLANGE LOCKING — In Stock Part 2. NUT-HEX FLANGE LOCK — In Stock Part 3. PTO UNIT - In Stock

The contact owns a 2019 Jeep Cherokee. The contact received notification of NHTSA Campaign Number: 25V011000 (POWER TRAIN). However, the part to do the recall repair was not yet available. The contact stated that while driving at an undisclosed speed, the 4WD warning light illuminated. The local dealer was contacted. The vehicle was diagnosed. The contact was informed that the Power Transfer Unit (PTU) had failed. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The failure mileage was approximately 75,000

Mileage: 75,000

PTU UNIT IS LEAKING AND THERE IS METAL IN THE OIL. CONFIRMED BY MECHANIC AND DRIVE TRAIN WARRANTY REPRESENTATIVE. CONFIRMED PART NEEDS TO BE REPLACED. CAUSING VIBRATION WHILE DRIVING. IT HAS NOT CAUSED A SAFETY ISSUE BUT COULD IN THE FUTURE. IS NOT A VIN IN A RECALL, BUT I BELIEVE IT SHOULD BE.

Tuesday 11/11 my 2019 Jeep Cherokee was involved in an accident due to the PTU not working properly. In PA we had very poor road conditions due to snow throughout the night into the morning. When making a turn my car slid and hit a curb damaging the front right side of my vehicle. I do believe the safety of myself and others had been put at risk. while no one else was involved in the accident just me it could have been worse if it weren’t so early in the morning and little traffic on the roads. I had my vehicle in the Scranton Dodge and Jeep dealership about a month prior to inspect the issue and they were unable to fix it due to the part being on back order and my cars VIN not being specified on the recall for this issue. I was also told that my vehicle was safe to continue driving in the meantime which is not the case. I have had the vehicle inspected by a dealership and my insurance company was involved for the damages produced by the accident. The warning message has been on but no one has the part to do anything about it and like previously stated was told the vehicle was fine to drive. I had this issue inspected in the beginning of october. I have also contacted Jeep and they told me there is nothing they can do for me since my VIN is not specified. I bought this car to get safely to and from places during the winter months in PA and that clearly is not the case now. It is very frustrating being a full time student and paying on a car that does not do the job that it’s supposed to do when I bought it and now I am thousands into a vehicle for parts that is more than the actual value of the car itself.

While driving my 2019 Jeep Cherokee, the vehicle's start/stop system malfunctioned and caused the engine to completely shut off at a traffic light. I had my hazard lights on, and while stopped safely another driver rear ended my vehicle. The Jeep has had repeated issues with stalling and engine shut-off since I purchased it. This is a serious safety concern and could have caused greater injury. I brought my vehicle to the dealership 3 times for the same issues once back in 01/25/2023, when the vehicle was still under warranty a part was ordered and replaced, but the same issues kept recurring. When I brought the vehicle back in in 2024 I was told because my warranty had expired I would have to pay out of pocket to repair the issue.

Vehicle was at a red light , when turned green vehicle would not drive forward even though was pressing on the gas ..was like it just shut down but was still running.. I was stuck and put my hazards on , then it suddenly started to move forward. Took car to dealer ..they changed me 400 for a diagnostic and said nothing was wrong with vehicle..They said maybe it needs a software update. But they were not sure, and wanted to charge me for something they were not sure about..

The Power Transfer Unit (PTU) in my 2019 Jeep Cherokee failed, producing a “Service 4WD” warning and DTC C14A7-97 (“PTU motor obstructed/blocked”). An authorized dealer removed and inspected the PTU and documented internal damage (metal debris and worn components). The dealer charged over $1,400 for the teardown/diagnostic and then reassembled the failed unit because Stellantis could not supply a replacement part. The AWD system remains inoperative, creating a potential loss-of-drive/safety risk while driving. Importantly, the dealer Dicks Dodge/Jeep in Wilsonville, OR failed to disclose that this is part of an active technical service bulletin (STAR Case S1721000016 Rev A) and related to NHTSA Recall 25V-011 affecting 2017-2019 Cherokees, repeatedly missed promised callbacks, provided no timeline for parts, and offered no substantive remedy other than suggesting a trade-in. The dealer’s lack of communication and refusal/ inability to obtain parts left me with an un-repaired, potentially unsafe vehicle and billed for work that produced no fix. The component is available for inspection upon request.

Car is experiencing an issue with 4WD and the warning light indicates the system needs to be services. There is an open recall for the exact Model, and Year but does not include my VIN. There are no parts available and I have a vehicle that can not be driven.

The contact owns a 2019 Jeep Cherokee. The contact received notification of NHTSA Campaign Number: 25V011000 (Power Train). While driving at 55 MPH, the vehicle began shuddering and stalled. The 4X4 warning light was illuminated. The contact stated that the vehicle failed to remain in 4WD. The local dealer was contacted and confirmed that the part was not yet available for the recall repair. The vehicle was not diagnosed or repaired. The manufacturer was not contacted. The failure mileage was approximately 137,000.

Mileage: 137,000

The contact owns a 2019 Jeep Cherokee. The contact received notification of NHTSA Campaign Number: 25V011000 (Power Train); however, the part to do the recall repair was not yet available. The contact stated that while driving approximately 30 MPH, the vehicle made abnormal grinding and popping sounds, and the vehicle shuddered. The contact was able to pull into a parking lot, and the contact then drove to the residence. The vehicle was towed to the dealer, where an axle repair was performed, and the contact was advised that the vehicle could not be completely repaired because the recall part was not yet available. Additionally, the contact stated that the parking brake, the check engine, the 4WD, and the engine Auto START/STOP warning lights illuminated. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was contacted several times and advised the contact to either repair the vehicle or obtain a loaner vehicle out-of-pocket until the part became available. The failure mileage was approximately 120,000.

Mileage: 120,000

The “SVC 4WD” warning indicator illuminated on my dashboard. A diagnostic test performed at an authorized dealership confirmed a failure in the Power Transfer Unit (PTU). The PTU and the vehicle are still installed and available for inspection upon request. The warning light appears intermittently—turning on for a period of time, then shutting off before returning. This issue presents a potential safety risk. The dealership explained that PTU failure can result in loss of power while driving or the vehicle failing to remain securely in Park, either of which could lead to loss of control or unintended vehicle movement, posing a risk to myself, passengers, pedestrians, and other motorists. The problem has been confirmed by the dealership through diagnostic testing. No repairs have been completed at this time because, although this is a known issue affecting this year, make, and model, the PTU failure is not currently covered under a recall or warranty extension. I have also observed multiple reports of PTU failure in other vehicles of the same year, make, and model, suggesting a pattern of premature failure that may indicate a potential design or manufacturing defect. To date, the vehicle has only been inspected by the dealership and has not been inspected by the manufacturer, police, or insurance representatives. There were no other warning lamps or symptoms prior to the “SVC 4WD” indicator. The warning light first appeared on 11/3/2025, and the vehicle was brought in for diagnostic evaluation on 11/5/2025.

The contact’s husband owns a 2019 Jeep Cherokee. The contact stated while driving at an undisclosed speed, the check engine warning light illuminated. The vehicle was taken to an independent mechanic where it was diagnosed and determined that the powertrain unit needed to be replaced. The vehicle was not repaired. The vehicle was then taken to a dealer where it was diagnosed that the powertrain unit needed to be replaced. The vehicle was repaired but the failure reoccurred a two years later. The vehicle was taken back to the same dealer where it was determined that the powertrain unit needed to be further diagnosed. The vehicle was not yet fully diagnosed. The manufacturer was notified of the failure. The failure mileage was 53,368.

Mileage: 53,368

The contact owns a 2019 Jeep Cherokee. The contact stated that while driving at 20 MPH, the accelerator pedal was depressed; however, the vehicle failed to accelerate as intended. The message “Service 4WD” was displayed. The contact stated that while accelerating to 50 MPH, there was an abnormal sound coming from the vehicle, and the vehicle jerked abnormally. The vehicle was taken to the dealer, where it was diagnosed with PTU failure. The contact was informed that the PTU needed to be replaced. The vehicle was not repaired. The contact was informed that the parts were on back order. The contact referenced an unknown recall; however, the VIN was not under recall. The manufacturer was made aware of the failure, and a case was filed. The contact was advised to contact the NHTSA Hotline to report the failure. The contact was informed that the NHTSA had initiated the unknown recall. The failure mileage was approximately 60,000.

Mileage: 60,000

The contact owns a 2019 Jeep Cherokee. The contact stated that the messages "Four-wheel Drive(4WD) system Unavailable - Service Requested" and "Service Four-wheel Drive(4WD)" were displayed. The vehicle was taken to the dealer, where it was diagnosed, and determined that the Power Transfer Unit(PTU) needed to be replaced. The vehicle was not repaired. The contact related the failure to NHTSA Campaign Number: 25V011000 (Power Train); however, the VIN was not included. The manufacturer was notified of the failure and informed the contact that assistance could not be provided because the VIN was not included in the recall. The failure mileage was approximately 41,590.

Mileage: 41,590

My 2019 jeep cherokee has a warning light on ( SVC 4WD ) . Took it into dealership about 2 months ago ( eide in pine city mn [XXX] ) they came back with it needing a new (PTU )power transfer unit. I can get you the receipt from them if needed. We are on a waiting list and check 3 other dealership near me all are saying about another 2 months! We are still able to drive the jeep but only 2wd . We live in MN my wife's a nurse and drives in snow storms. That is the reason we got a 4 wheel drive. Also the jeep will make a noice going into park and not always parking! Went on line and looked up my vin number and it shows the recall on the ptu but are jeep isn't included in that ! I need to get this fixed. I do think this should be on this recall. My contact information [XXX] [XXX] [XXX] [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

A "4WD unavailable, service needed" light came on. I took it to a jeep dealership. They inspected and notes were "Failure is inside the PTU. Part is on backorder with no ETA at this time." This description exactly fits the description of "Part 573 Safety Recall Report 25V011"

The 4 wheel drive light would come on and off then it stayed on so I took it to a Jeep dealership and paid for an OBD scan it showed the Power Train Unit (PTU) and I had my car put on OBD scan again and found out the Throttle Position sensor (TPS) also is in need of replacement after I was entering the highway my gas pedal did not accelerate and I was lucky to be able to downshift into manual and coast off the highway. I have looked it up and the Power Train Unit (PTU) has been recalled on vehicles like mine but my vehicle is not listed for recall replacement. I can have vehicle ready for inspection.

The truck I bought last November 2024..was running kinda bad.. by may of 2025 the tranmission was stalling I call the dealership..and explain my problem. I was told that someone would call me back but that never happened...July of 2025 the car was running hot I had my service work done oil change..tune up..so by August I had to use a jump box to start the vehicle..come September 2025 the truck was just cutting off on the highway or wherever I might have been and everytime I turn left or right it would cut off.. I have been really stressed my job is in jeopardy.. I just been going threw some mental issue with the truck...I really should have been warned about the recall.. I don't think it's fair for car dealership to sell cars that are not reliable and I hope that I can get some help in this matter

While driving 50mhp the vehicle sounded like it was stalling. Couldn't speed up. Svc 4wd and stop/ start system unavailable. There should be a recall to repair but the dealer has no solution or parts. Need solution asap

There is a current recall for Jeep Cherokees 2017-2019 for a faulty PTU. My vehicle is not included in the recall, however, it is displaying issues consistent with the PTU. In auto drive-mode, there is a low grinding noise up to 18 mph. In snow, sand, and gravel drive-modes, there the noise is constant to at least 30mph. When the fuses were removed to try to disable the PTU, the noise was considerably louder at all speeds in auto drive-mode. Once the fuses were reinserted, the noise went back to the original under 18mph in auto. There are no noticeable issues with the braking or steering systems.

The contact owns a 2019 Jeep Cherokee. The contact stated that while driving at an undisclosed speed, the accelerator pedal was depressed; however, the vehicle failed to accelerate as intended. The contact became aware of an abnormal thumping sound coming from the vehicle. Additionally, while depressing the brake pedal, there was an abnormal sound coming from the vehicle, and there was excessive heat coming from the wheels. No warning lights were illuminated. The vehicle was taken to the dealer, where it was diagnosed with PTU failure. The contact was informed that the PTU needed to be reprogrammed. The vehicle was repaired; however, the failure reoccurred. The vehicle was taken back to the dealer. The contact was informed of an unknown recall; however, the VIN was not under recall. The vehicle was not repaired. The manufacturer was made aware of the failure but provided no assistance. The contact was advised to contact the NHTSA Hotline to report the failure. The failure mileage was approximately 60,000.

Mileage: 60,000

The contact's girlfriend owns a 2019 Jeep Wrangler. The contact stated that while driving at an undisclosed speed, the “Service 4WD” warning light illuminated. The vehicle was taken to the dealer, where it was diagnosed with a failed PTU. The contact was informed that the PTU needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failur,e and a case was filed. The contact referenced an unknown recall with a similar failure description; however, the VIN was not under recall. The failure mileage was approximately 136,000.

Mileage: 136,000

The contact owns a 2019 Jeep Cherokee. The contact stated that while driving approximately 50 MPH, the 4x4 warning light illuminated, and the vehicle unexpectedly slowed down. The contact stated that the vehicle lost traction control. Additionally, the contact heard a screeching sound coming from the front of the vehicle. The contact received notification of NHTSA Campaign Number: 25V011000 (Power Train); however, the part to perform the recall repair was not yet available. The vehicle was taken to the dealer, but was not diagnosed or repaired. The dealer confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The approximate failure mileage was 95,495.

Mileage: 95,495

The vehicle is a 2019 Jeep Cherokee with approximately 70,000 miles on it. Check 4WD light came on. Took it to a Jeep dealer who said that it is a problem with the rear differential and would cost $6,000 to repair. Vehicle's VIN is not included in the PTU recall which has affected other 2017-2019 Jeep Cherokees.

The 4WD service light keeps coming on and off in my 2019 Jeep Cherokee Latitude Plus. The obd2 code c1494-92 displays. This is directly related to a Power Transfer Unit (PTU) issue. There was a recall issued in January of 2025 (recall 01C). However, I am being told that my VIN is not covered under this recall. I contacted the manufacturer (Jeep) and there were not able to give me a reason why the 01C recall does not cover my vehicle. The NHTSA referred me to the manufacturer. But I keep getting the runaround and nobody is providing me a clear answer on this issue.

The service 4-wheel drive light warning light came on. It is a PTU issue that Jeep has recalled 63K vehicles on in February. My jeep has been sitting in the shop since 9/8/2025 with no anticipated date of receiving a part. It is unsafe to drive the vehicle; therefore, I have been without a vehicle for almost 2 months. Jeep is aware of the issue and is doing nothing to correct the issue.

I have a 2019 Jeep Cherokee with only 30,000 miles. The car is mostly used to drive to and from work. Nothing crazy. The SVC 4WD light came on. I took it to a JEEP dealership. They said, “Transfer Case - Clutch Pressure Regulating Solenoid: C14A7-97 - PTU Motor-Component or System Operation Obstructed or Blocked, FOUND THAT THE TRANSFER CASE COLLAR SPLINES ARE GONE, WE NEED TO REPLACE THE TRANSFER CASE ASSEMBLY.” Like others have posted, a similar recall was issued but they said it doesn’t apply to my car. However, SO many people are having this issue the parts are on back order. They want to charge $13,000 to fix it. How is this possible with a car that has only 30,000 miles, no accidents, and regular maintenance?

Jeep has issued a recall notice for this make/model on the power train unit. My car is experiencing the exact same issue however my VIN# is not included in the database for this recall. As a result, Jeep is saying that they will not cover the expense of the repair. This is a known issue and my car falls under the guidelines of make, model and year of this recall. Why is this not covered under the standard recall practices?

When driving I experienced the loss of power when trying to accelerate. My Jeep began to exhibit a loud noise and vibration which sounded like a "Jack Hammer" being used. There was a smell like something was burning, there was jerking, grinding, making clunking noises and happened each time I was making a turn or trying to accelerate. This put my safety and other drivers safety at risk because it could have caused an accident especially with the loss of power. My wheels can lock up and this will cause me not be able to steer or have control over my vehicle. This can cause harm to myself and others which can include death of either party. I do have fluid that leaks from under the vehicle and the burning smell comes through the car vents. The problem has been reported to a confirmed Jeep dealership, Fred Frederick with no resolution because they are still unable to obtain the parts. I contacted them as soon as I was notified of the recall which was January 23, 2025. My AWD light does come on and off but I am uncertain of the dates. My Jeep Cherokee has the 2.4L Turbo engine. I also notice that the FCW does not operate properly as before and since this incident, I am not able to drive my vehicle due the unexpected loss of motion/power while driving and to prevent further damage.

The contact owns a 2019 Jeep Cherokee. The contact received notification of NHTSA Campaign Number: 25V011000 (POWER TRAIN). However, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.

The "SVC 4WD" indication light comes on and off over that last 3 weeks. At times on the hightway I hear a loud noise with vibration, and loss of powe when driving. I took my 2019 Jeep Cherokee to Chrysler Dodge Jeep Ram Fiat of Morgantown on 10/13/2025 for diagnostic inspection for this issue. The dealership advised that I needed to replace PTU assembly. There is currently a recall NHTSA 25V-011 (OEM 01C) of which Jeep Cherokee's built between 10/11/2016 and 02/20/2019 were affected. Recall cites this issue may cause vehicle to crash or injure others outside the vehicle. My vehicle was built 03/18 (within the timeframe), however, my VIN number does not return as having any recall notices, even though I am experiencing the exact issues described in the recall. I would request an investigation into whether my vehicle should be included for this issue. My vehicle is available for inspection upon request.

First brake switch stopped working. I could not move vehicle and had to have it towed to dealer where the brake switch was replaced. Now less than year later I get a SVC 4WD notice.this happened right after I had my vehicles oil changed and tires rotated. I am told I now have a faulty PTU actuator that must be replaced for almost $2k. I have a 2019 Cherokee L with 88,500 miles.

I have a jeep cherokee 2019. A lot on people including myself have reported online that the PTU and it's wiring of the above-mentioned VIN has a problem of failing and start to flash message to service 4wheel drive system. This should be rectified with no fault of myself and others customers.

The rear differential is separating. If it fails, the car will suddenly cease operation, which may result in a collision. The part was inspected and the defect confirmed by the dealer. No warning lights are active yet.

PTU (Power Transfer Unit) failure has been diagnosed by the dealership on 10/4/2025 my make model and year fall under the existing recall but my vin is not covered. I’ve brought the issue up with the manufacturer and they’ve stated nothing can be done. I’m experiencing a "Service 4WD" warning light and occasionally loud noises, and vibrations while driving with occasional temporary loss of power.

1. The Power Transfer Unit (PTU) failed, which also caused damage to the transmission and rear drive system. The PTU is part of Recall 25V-011 / Jeep Campaign 01C. The failed components and all related service documentation are available for inspection upon request from Boone Jeep (July 8, 2025) and Randy Marion Jeep (September 10, 2025). No, PTU part was available. 2. While driving on the highway, the vehicle suddenly jerked hard, lost all power, and became inoperable, putting me and other motorists at immediate risk of collision. The vehicle also would not go into Park, creating a rollaway hazard once stopped. These incidents occurred with my grandchildren in the vehicle, making it a severe safety concern. Despite confirming the PTU recall diagnosis, Jeep returned the vehicle to me with no repair available or timeline for a fix, forcing me to continue driving an unsafe vehicle. 3. Yes. Boone Jeep confirmed the PTU failure on July 8, 2025, after diagnosing major jerking, grinding, and loss of power. Later, Randy Marion Jeep also confirmed on September 10, 2025, that the PTU had failed again and that the rear drive and transmission were also damaged due to the same issue. The September 10th one was after I had the transmission replaced. 4. Yes. The vehicle has been inspected by two authorized Jeep dealerships (Boone Jeep and Randy Marion Jeep), acting as manufacturer representatives. Both confirmed the PTU failure and associated damage. No police or insurance inspections have been conducted. 5. Yes, warning light Service 4WD first appeared around springtime this year. This PTU defect has now caused multiple drivetrain failures, including the transmission and rear drive, and continues to pose a serious safety risk. The vehicle remains unsafe to drive, and Jeep has no available remedy for Recall 25V-011 / 01C. Immediate manufacturer action is needed to provide a repair or reimbursement.

The contact owns a 2019 Jeep Cherokee. The contact stated while driving approximately 80 MPH, the vehicle stalled. There was no warning light illuminated. The contact was able to safely pull over to the side of the road and restart the vehicle. The vehicle was towed to an independent mechanic but was not diagnosed or repaired. The mechanic informed the contact that the vehicle was included in NHTSA Campaign Number: 25V011000 (Power Train) and referred the contact to a dealer for further assistance. The contact also verified through Carfax that the vehicle was included in the recall; however, the part to complete the recall repair was not yet available. The vehicle was towed to the dealer but was not diagnosed or repaired. The dealer confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The approximate failure mileage was 102,693. The VIN was not available.

Mileage: 102,693

In March 2025 I experience shaking while driving every time I stopped. Took to Dearlership and Power Transfer Unit was replaced. Now September 2025, I experience shaking while accelerating. No clear answer on what is causing this.

There is a safety recall on this year and model for software reprograming of transmission controller where the vehicles shuts off in traffic causing a stop and restart. This VIN does not make the recall but has the exact problem described.

Rear Differential is cracked and vehicle had 38,569 miles.

The contact owns a 2019 Jeep Cherokee. The contact stated while driving at an undisclosed speed, the 4WD warning light illuminated. In addition, the contact noticed an abnormally loud sound. The vehicle was taken to an independent mechanic where it was diagnosed with a transfer case failure. The contact was informed that the transfer case needed to be replaced. The vehicle was not repaired. In addition, the vehicle was taken to a second independent mechanic which was a Jeep dealer mechanic, for a second opinion. The second independent mechanic confirmed the failure. The manufacturer was made aware of the failure and a case was filed. The contact referenced an unknown recall; however, the VIN was not under recall. The contact was advised to contact the NHTSA Hotline to report the failure. The failure mileage was approximately 107,500.

Mileage: 107,500

The contact owns a 2019 Jeep Cherokee. The contact stated that when the vehicle was started, the “Service FWD” warning light was illuminated. The vehicle was taken to an independent mechanic, where it was diagnosed and determined that there were chunks of metal floating in the FWD system, and the PTU needed to be replaced. The vehicle was not repaired because parts were on back order. The manufacturer was not notified of the failure. The failure mileage was approximately 39,000.

Mileage: 39,000

The contact owns a 2019 Jeep Cherokee. The contact stated that while driving at an undisclosed speed and turning the steering wheel, there was an abnormal cranking and grinding sound coming from the vehicle. There was no warning light illuminated. The vehicle was taken to an independent mechanic who related the failure to the power transfer unit(PTU). The contact was then informed about NHTSA Campaign Number: 25V011000 (Power Train) and provided paperwork. Upon investigation, the contact discovered that the VIN was not included in the recall. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was unknown.

Recall was in 1/2025 and there is no solution and parts in sight as of 10/1/2025. Factory and Dealers have no idea as to when a fix is coming. I think this should have been fixed by now. I can not drive my vehicle because the transmission may fail and maybe cause a wreck or leave me stranded. Selling it does me no good, I am selling a defective vehicle that could crash and possible kill someone and that is against the law. Even though auto dealers are selling these defective vehicles. They should recall them and pay the customer high retail market value, so consumer may purchase another vehicle with minimal cost to him. The problem listed below. Improperly seated input shaft snap ring in the two-speed PowerTransfer Unit ("PTU"). An input shaft snap ring that is not fully seated may allow uncontrolled movement of the input shaft inward. Uncontrolled movement leads to the potential for wear to the range shift sleeve, spline damage, and / or range fork damage which can cause an unexpected loss of motive power or loss of PARK function while stationary. A loss of motive power can cause a vehicle crash without prior warning. A loss of PARK function can cause a vehicle crash without prior warning and/or injury to others outside the vehicle. Repair Description FCA US will conduct a voluntary safety recall on all affected vehicles to reprogram the Drivetrain Control Module ("DTCM") with new software to detect, and monitor for excessive wear within a PTU. If a PTU failure is confirmed by the software, FCA US will replace the PTU. FCA US will provide a Warranty Extension (FCA campaign ID #XX1) for all impacted customers experiencing messaging related to the defect to replace the PTU. Warranty Extension terms are unlimited years/unlimited mileage. Recall Status Incomplete but repair parts are not available

The contact owns a 2019 Jeep Cherokee. The contact stated that while driving at an undisclosed speed and turning the steering wheel, there was an abnormal cranking sound coming from the vehicle. There was no warning light illuminated. The contact spoke with an individual with the same model vehicle who had experienced the same failure with their vehicle. The person had taken their vehicle to an independent mechanic who related the failure to the power transfer unit(PTU). The contact was then informed that there was a recall for the issue, NHTSA Campaign Number: 25V011000 (Power Train). Upon investigation, the contact discovered that the VIN was not included in the recall. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 52,000.

Mileage: 52,000

Component / System Failure: The transmission system of my 2019 Jeep failed while driving on the highway. The vehicle stalled twice during operation and has now completely lost transmission functionality. The issue has only been inspected by independent mechanics and not by the manufacturer or other official entities. The component is available for inspection upon request. Safety Risk: Both stalling incidents occurred while driving at highway speeds, placing me and other motorists at serious risk. Sudden loss of power in high- speed traffic created a hazardous situation with potential for collision or injury. Problem Confirmation: The vehicle was repaired after the first incident at a cost of $400. Despite the repair, the problem recurred, ultimately resulting in complete transmission failure. The issue has not been reproduced or confirmed by a dealer or manufacturer, only by independent mechanics. No inspections have been conducted by the manufacturer, police, or insurance representatives. Only independent mechanics have evaluated the vehicle. here were no warning lamps, dashboard messages, or noticeable symptoms prior to either stalling incident. The failures occurred without any advance indication.

“4 wheel drive service is unavailable and needs to be serviced” message appeared in my 2019 Jeep Cherokee in August 2025. Wouldn’t stay consistently on, but warning would pop up at least once every time I drove. Warning became more consistent, and in September 2025 I took my car to the dealership for my state inspection, where they investigated this indicator light concern. Diagnosis was “Found obstructed shift fork in PTU, recommend replacing” but the part is currently on back order. I learned that there is a recent recall on 2017-2019 Jeep Cherokees for a PTU issue, however my VIN is not currently included in this recall. I’m concerned that this issue is affecting my jeep since I’m getting a warning and need my PTU replaced, and I’m even more concerned because I can’t get it repaired due to back order.

When driving the Jeep Cherokee (51,000 miles), I experienced numerous incidents where the car experienced sudden power loss climbing a grade followed almost immediately by numerous warning lights and a message that "4WD System Unavailable" as well as a message that the forward warning system had failed. Under these conditions, the car struggled to make even 50 mph and would only do so in a much lower gear at 4000+ rpm. Prior to each incident, the car had been driving smoothly at 70 mph at approx 2200 rpm. Both the Jeep dealer and the local repair obtained the same error code (DTC C14A7-97 PTU Motor Component) indicating internal failure of the PTU (transfer case). When the repair shop removed the transfer case they found metal shavings in the PTU lubricant. With no PTUs available from the Jeep dealership for months it was necessary to purchase a salvaged PTU at near-new pricing. I note that there is a similar recall but it does not cover my vehicle. I also note there are numerous NHTSA complaints for identical problems being filed nearly daily for 2017-2021 Jeeps. This defect is a serious safety issue that can result in complete driveline failure or an inability to maintain speed with traffic. It also results in approx $5000-7000 in repair costs for each PTU replacement.

My Service AWD light came on. I had the system checked in February of 2025. I was informed it was a bad PTU system. My car makes a clunking then whining noise when driving. It cannot go over 55 mph before losing power. My VIN doesn’t come up in the recall list but it has the same diagnostic issues The issue was diagnosed at Heritage Jeep in Harrisburg on 2/15/2025 Receipt order # 218197. Customer number 42k8761762

PTU is failing, car is having trouble going and stopping. Will not go into 4WD.

The contact owns a 2019 Jeep Cherokee. The contact received notification of NHTSA Campaign Number: 25V011000 (Power Train); however, the part to do the recall repair was not yet available. The contact stated that while driving at various speeds, the vehicle jerked abnormally. The failure was intermittent. No warning lights were illuminated. The vehicle was not diagnosed or repaired, and the failure persisted. The contact stated that on a separate occasion, there was a large oil stain on the ground underneath the vehicle. The contact called a mobile mechanic to the scene since there was no oil in the engine and the vehicle could not be driven. However, no cause for the failure was found. The mobile mechanic placed seals on the gaskets. Most recently, while the vehicle was stopped and idling, the instrument panel failed to illuminate, and the screen remained black. The contact stated that the hazard lights turned on independently and several attempts to deactivate the hazard lights was needed. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was approximately 72,000.

Mileage: 72,000

Subject: Formal Complaint – Unresolved Safety Recall for 2019 Jeep Cherokee Limited 4x4 (VIN: [XXX] ) To Whom It May Concern, I am submitting this formal complaint regarding an unresolved safety recall affecting my vehicle: •Make: Jeep •Model: Cherokee Limited 4x4 •Year: 2019 •VIN: [XXX] •Recall Date: January 16, 2020 In mid-January 2026, my vehicle experienced a transmission failure and became inoperable. It was towed to Jeep Erin Park for inspection. The dealership determined that the Power Transfer Unit (PTU) assembly had suffered internal damage. They removed the PTU, inspected the shift actuator and gears (which were found to be intact), replaced the actuator, and reinstalled the PTU. The repairs were completed on February 12, 2026. I was charged CAD 3,371.46 for the service — an expense I incurred personally, despite the issue being directly related to the outstanding recall. As of today, nearly seven years since the recall was issued, Jeep has yet to provide a remedy or resolution. This prolonged delay is unacceptable and raises serious concerns about the manufacturer’s commitment to safety and regulatory compliance. I have contacted Jeep on multiple occasions, but have received no definitive timeline or actionable response. The continued lack of resolution leaves my vehicle potentially unsafe and undermines public confidence in the recall process. I respectfully request that the National Highway Traffic Safety Administration (NHTSA) investigate this matter and take appropriate action to ensure Jeep fulfills its obligation to address and remedy this safety defect without further delay. Thank you for your attention to this urgent concern. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The contact owns a 2019 Jeep Cherokee. The contact received notification of NHTSA Campaign Number: 25V011000 (Power Train); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure.

The rear differential is suffering from corrosion, which caused a slight leak. If it fails, the car will suddenly cease operation, which could result in a collision. The part was inspected by the dealer, and said it could take up to 3 months to get a replacement. As of yet, no warning lights are active.

1. Vehicle dash lights go out intermittently without warning. 2. Vehicle 4wheel system inoperable at times. Warning lights are present

Rear Differential transfer case on passenger side eroding. O-ring partially exposed.

The contact owns a 2019 Jeep Cherokee. The contact stated that upon starting the vehicle, the engine sputtered. While driving and attempting to stop the vehicle, the vehicle occasionally lost automotive power. There was no warning light illuminated. The vehicle was taken to a local dealer to be diagnosed, and the contact was informed that the battery, the front and rear brake pads and rotors, the water pump, and the harmonic balancer were faulty and needed to be replaced. The vehicle was repaired; however, two days later, there was an abnormal sound coming from the vehicle while accelerating. The vehicle was taken back to the dealer where it was diagnosed a second time, and the contact was informed that the PTU was faulty and needed to be replaced, and an alignment was needed. The vehicle was not repaired. The contact also became aware of a coolant leak underneath the vehicle. The manufacturer was not notified of the failure. The approximate failure mileage was 79,000.

Mileage: 79,000

The contact owns a 2019 Jeep Cherokee. The contact stated that while driving 60 MPH, the vehicle inadvertently lost motive power and was unable to accelerate as intended. The contact was able to pull to the shoulder of the roadway and shifted the vehicle into park; however, upon releasing the brake pedal, the vehicle began to roll away. Furthermore, after continued troubleshooting, the contact observed that the vehicle failed to move when shifted into drive(D) or reverse(R) but could roll away when shifted into park(P). No warning lights were illuminated. The vehicle was towed to an independent mechanic, who diagnosed a failure with the Power Transfer Unit (PTU); and advised the contact to take the vehicle to the dealer for assistance. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 25V011000 (Power Train); the VIN was included, but parts were not yet available. The manufacturer was notified of the failure, and a case was opened. The contact was later offered per diem reimbursement for expenses incurred for renting a vehicle. The failure mileage was 114,000. The VIN was not available.

Mileage: 114,000

The contact owns a 2019 Jeep Cherokee. The contact received notification of NHTSA Campaign Number: 25V011000 (Power Train). The contact stated that while driving on several occasions at various speeds, the vehicle lost motive power, and the traction control warning light illuminated. Additionally, the message "4WD Unavailable" was displayed, and the 4WD became inoperable, causing the rear wheels to spin out of control. The vehicle was taken to the dealer, where it was diagnosed and determined that the PTU needed to be replaced, but the dealer refused to repair the vehicle because parts were not yet available. The manufacturer was notified of the failure. The failure mileage was approximately 90,000.

Mileage: 90,000

PTU Failure, Service 4WD light is on

My service four-wheel-drive light came on when I had the code read. It was obstructed and or blocked the dealership informed me I needed to have a new transfer case and I see all the existing recalls on my exact vehicle and they’re having the same problems and the part that I need for my car is backordered for a long time. I paid for a new transfer case with no time frame as to when they are getting them in

Vehicle is hard to turn since it is locked in to all wheel drive . I had Northtown Jeep ( dealership) look at it and they knew what it was just after one quick ride around the building. The car has 28543 miles on it and is out of warranty. They told me that the PTU was faulty and that also caused damage to the rear differential. This vehicle from day one sounded and felt a bit (odd) but I just figured that this was normal but it wasn't until this year when leaving the driveway that it got to the point that we could not even drive the car.The dealership said it would cost roughly 6800.00 to repair both the ptu and the differential, which I can not afford.

Complete PTU failure confirmed by dealership.

The contact owns a 2019 Jeep Cherokee. The contact stated that the middle digital screen independently turned on the heat, radio, navigation system, A/C, and glitched. The Service 4-WD warning light was illuminated. The vehicle was taken to a local dealer, where it was diagnosed, and an unknown failure code was retrieved. The vehicle was not repaired. The contact related the failure to an unknown NHTSA Campaign; however, the VIN was not under recall. The manufacturer was made aware of the failure. The failure mileage was approximately 91,000.

Mileage: 91,000

The contact owns a 2019 Jeep Cherokee. The contact received notification of NHTSA Campaign Number: 25V011000 (POWER TRAIN). The contact stated that the dealer was contacted; however, the contact was informed that parts were not yet available. The vehicle was not repaired. The manufacturer was not contacted about parts availability. The contact stated that while driving 55 MPH, the vehicle experienced a complete loss of automotive power, with the Auto START warning light illuminated. The vehicle was not repaired. The approximate failure mileage was 137,000.

Mileage: 137,000

My 2019 Jeep completely lost ALL power while driving. There is a clanking sound that no one can locate. There is a change in the way the care is driving as far as power and engine sounds louder than usual. On 9.8.25 my sev 4WD indicator light appeared. I have seen the recalls for ALL these issues I am having but, My VIN # is showing that my care is NOT on the recall list. WHY??? I have had every single problem on the list related to this recall.

The contact owns a 2019 Jeep Cherokee. The contact stated that while operating the vehicle the "service" four wheel drive warning message remained displayed and a cluncking and gear grinding noise was present coming from the under the vehicle. The vehicle was taken to the local dealer who diagnosed that the PTU was faulty and needed to be replaced. The contact was also informed that metal shavings were present inside the transmission fluid. The vehicle was not repaired. The manufacturer was notified of the failure, but no assistance was offered. The contact was informed that the VIN was not included in the NHTSA Campaign Number: 25V011000(POWER TRAIN). The contact indicated that the PTU was previously replaced for the same failure. The failure mileage was 30,000

Mileage: 30,000

The contact owns a 2019 Jeep Cherokee. The contact stated that the "Service 4WD" message was displayed. While attempting to accelerate after idling, the vehicle hesitated and then surged forward before accelerating. The failure was intermittent. The vehicle was taken to the dealer, who diagnosed that the Power Transfer Unit (PTU) had failed and needed to be replaced. The vehicle was not repaired because parts were on back order for approximately 2-3 months. The contact found information on NHTSA Campaign Number: 25V011000 (Power Train); however, the VIN was not included. The manufacturer was not informed of the failure. The failure mileage was approximately 72,000.

Mileage: 72,000

The contact owns a 2019 Jeep Cherokee. The contact stated that while driving at a slow speed, the vehicle experienced a complete loss of automotive power. There was no warning light illuminated. The vehicle was towed to a local dealer, where it was diagnosed, and the contact was advised that the PTU was faulty and needed to be replaced. The vehicle was not repaired. The contact referenced NHTSA Campaign Number: 25V011000 (POWER TRAIN) as a possible cause for the failure. The manufacturer was notified of the failure. The approximate failure mileage was 116,000.

Mileage: 116,000

The contact owns a 2019 Jeep Cherokee. The contact received notification of NHTSA Campaign Number: 25V011000 (Power Train); however, the part to do the recall repair was not yet available. The local dealer was made aware of the issue and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. Recently, the START/STOP warning light was displayed on the instrument panel after approximately an hour of driving. In addition, the contact stated that the vehicle intermittently hesitated while depressing the accelerator pedal. The failure mileage was approximately 79,000.

Mileage: 79,000

The contact owns a 2019 Jeep Cherokee. The contact stated that a message indicating that the 4-Wheel Drive system was inoperable was displayed. The vehicle was taken to the dealer, where it was diagnosed with PTU failure. The dealer informed the contact that the part to repair the vehicle was not yet available, but a recall related to the failure would be issued. The contact later received notification of NHTSA Campaign Number: 25V011000 (Power Train); however, the part to do the recall repair was not yet available. The contact stated that upon shifting from drive(D) to park(P), the vehicle failed to respond as intended. The contact engaged the parking brake and was able to park the vehicle. The vehicle was taken back to the dealer, but the vehicle was not repaired. The manufacturer was contacted for vehicle rental assistance and advised the contact to pay for the vehicle rental, and he would be reimbursed later. The contact had not been reimbursed. The failure mileage was approximately 37,000.

Mileage: 37,000

My PTU is failing. My 4 wheel drive no longer works. I have been waiting for a remedy for this recall for months.

My "4WD needs service" warning badge has come on and I took it to the Jeep dealership and they ran said it was related to the active recall on the PTU. They ran a diagnosis on the PTU and verified it is bad. Stellantis will not fix the issue as they don't have a solution. It has been 8 months since the recall was announced. They want me to pay for the PTU ($3-4K) and when/if the solution is found I can submit for a potential reimbursement. This is my only vehicle and is unsafe to drive. I don't want to pay $4,000.00 out of my pocket for something they should be fixing.

My car is doing exactly what the newest recall is for the PTU... I lost power while driving, I couldn't put the car in park. I bought a new car the following day and it's been sitting in my driveway ever since.

This Jeep suddenly started smoking while driving. Driver immediately pulled over and noticed oil all over on ground. Towed to mechanic and the transfer case has a large crack and the rear differential is bad. Repairs exceeding $4000. Also, on a regular basis the car loses power while driving. Driver has to pull over and restart car. This has not been fixed yet. Not sure what it is. Both issues are known issues for Jeep Cherokees and also this year Jeep. Yet there is no recall for this VIN number. The costs for fixing this and the dangers are unacceptable. Scared about the power loss and not sure what my mechanic will find. This car should be included in the recalls for both issues. I am super disappointed in Jeep. I filed a report with Jeep cares and will also be contacting the attorney general and a consumer attorney. These issues need to be included in the existing recalls for this VIN number. Also, mechanic had to get a refurbished transfer case because there is a backlog of new transfer cases. Clearly this is a big issue.

The contact owns a 2019 Jeep Cherokee. The contact stated that while driving 70 MPH, the vehicle experienced reduced power temporarily, with the messages "4WD Unavailable - Service" and "Service 4WD" being displayed. The vehicle was taken to the dealer, where it was diagnosed that the PTU had failed and needed to be replaced. The contact related the failure to NHTSA Campaign Number: 25V011000 (Power Train); however, the VIN was not included in the recall. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 106,000.

Mileage: 106,000

“Service 4WD” message on the dashboard, vibration, grinding metal sound came from SUV.

Rear differential was replaced on 8/2/23 under warranty due to banging and vibration . Since then I feel that problem on 8/2/23 was caused by the transfer case issues, slowing down the jeep would bang when coming to a stop, as if someone hit us from behind. Whet to the dealer today 9/3/25 and the told us we needed a new transfer case and other related issues.

I was at a red light, the first in line, and when the light turned green, I pressed the gas, and heard a horrible thud(thinking someone hit me because my car rattled) and then the car would not move forward. Each time I pressed the gas, nothing moved. I put it into park and back to drive, nothing. I put it in reverse and nothing. I put it in manual, and nothing. I even switched to sand, snow, etc, and nothing. Every time I revved the motor it did not move. It remained on, and revved the engine, but would not move. I have never had any signals (sounds, emergency lights, etc) come on in the four years I've had this vehicle. It did have a recall on it and supposedly was repaired the day I purchased the vehicle. I had it repaired by the same place it was purchased (and where the recall was fixed) and the head service guy told me I needed to contact Mopar to let them know of this and they denied anything..My 2019 Jeep with (at the time of this) had only 96964 miles on it should not have had this occur! If I'd have been on the express way (instead of a very busy intersection at rush hour) this would've been catastrophic for me and others!

My vehicle was showing signs of problems and has been diagnosed as needing a new PTU and rear differential. These are both well known issues of Recall ID 01C, but my VIN was not included in the recall. I was not aware of the issue and am concerned because this is a definite safety issue.

The PTU power train unit is bad in this jeep and has been for awhile. I seen in Jan 2025 a recall for this for some jeeps and my jeep should be on there it’s been on back order to get fixed and still nothing. Also the rear end differential has been fixed 3 times for it being broken in 4 years

I need my VIN added to the recall list as my vehicle is within the group of affected vehicles, I've been informed by my dealership that this vehicle is at risk of freezing up at any moment due to this condition which is a safety concern. The PTU is an extremely expensive repair.

I was traveling on [XXX] , a major highway from PA to NJ, when my car had a catastrophic explosion, without any warning, while I was driving. The car was running smoothly prior to the explosion. I do not know how I made it to the shoulder because once there I could not move the vehicle. I was on the shoulder and tractor trailers driving 70-80 mph were coming toward me and crossing over the white line into the shoulder. I truly thought I was going to be hit and killed. I had the car towed to my mechanic who informed me that the explosion occurred in the Transfer Case which could have caused a crash injuring myself and other drivers on the highway. My mechanic suggested to have the vehicle towed to a Jeep dealership for further investigation and repairs knowing that Jeep Cherokees from 2017 - 2019 had failed Transfer Cases installed. The dealership has informed me that I am responsible for the parts and labor because the power train warranty ran out and my VIN number is not part of the recall. I have incurred towing expenses, rental car expenses and diagnosis fees and I am still without my vehicle. The quote I was given is for $3400.00 plus tax. This occurrence happened due to no fault of my own. I feel that the recall should be expanded to include my vehicle. There is no loaner care available to me from the dealer and now they cannot get the parts needed until 9/13. This car is low mileage, and this should never have happened. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

on multiple occasions when driving and trying to increase speed (such as after pulling out of my driveway) the car makes a sudden jerking almost or like something "misses" and it slows down and takes a couple seconds to regain again. On the most recent occasion, the engine light then came on and wouldn't go off. The code when tested, said it had to do with the transmission.

PCM was replaced and a code came up that the PTU failed. PTU part is on national backorder. Would like this vin# put on recall so jeep will cover rental car expenses

The contact owns a 2019 Jeep Cherokee. The contact stated that while driving at an undisclosed speed, the vehicle jerked abnormally. There was an abnormally loud banging sound while attempting to change gears. The “Service 4WD” warning light was illuminated. The vehicle was taken to the dealer, where it was diagnosed, and determined that the power transfer unit had failed and needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and referred the contact to the NHTSA Hotline for assistance. The approximate failure mileage was 48,000.

Mileage: 48,000

There is a pending recall on this vehicle for the past 8 months. There is still no remedy. My trade-in value has plummeted. I'm experiencing issues related to the PTU recall, and the dealership is telling me there is no known remedy. The vehicle randomly loses drive power / gains drive power. They know the PTU is what is likely wrong with the vehicle, but are refusing to fix the issue, because the recall doesn't have a remedy yet. How long does it take for a manufacturer to find a fix for this? Jeep should be responsible for paying / fixing this recall, yet they aren't because there isn't a remedy.

The contact owns a 2019 Jeep Cherokee. The contact received notification of NHTSA Campaign Number: 25V011000 (Power Train); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure.

The contact’s mother owns a 2019 Jeep Cherokee. The contact stated that while her mother was driving 35 MPH, the vehicle lost motive power and stopped in the middle of the road with the 4-WD warning light illuminated. The contact was concerned that the failure could have caused a crash, injury, or even death due to the failure. The contact stated that a Police report was filed with the Police Department of Montville; however, the report was not provided to the driver. The vehicle was towed to an independent mechanic, where it was diagnosed and determined that the drivetrain control module had failed and needed to be replaced. The vehicle was not repaired. The dealer was contacted; however, the vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 67,000.

Mileage: 67,000

Oil pressure light came on the same day the engine sees on freeway

Vehicle has a "4WD SVC" light on. I took it to the Jeep Service center to get it diagnosed and it turns out the vehicle will need a PTU (Power transfer unit). I was told that it is not covered under their 01C recall and that i would have to pay for the replacement which is almost $4000. I find it unfair since the vehicle is having the same symptoms stated in that recall and there is a class action lawsuit of this PTU failing since it is a very known issue. This vehicle is very unsafe to drive because it could just shut down on me randomly while driving. This will be the second time this vehicle will need the PTU replaced and i already paid them $400 for diagnosis.

Received an initial letter about the recall in January 2025 -with no resolution offered.. warning light went on in the vehicle on August 24, 2025. Took a vehicle to dealership today, August 25th. Dealer has informed me there is no fix, no timeline on a fix, but told me they cannot release it back to me because it is not drivable. I now have no car a full-time job and no way to get there with no timeline of when this will be resolve.

My 2019 jeep Cherokee latitude only had 25000 miles on it when i bought it. Within a month the emergence break would come on by itself randomly while driving or beginning to accelerate from a parked or stopped state. Vehicle also can be parked completely level and it states the vehicle needs to be returned to park and restarted. Meanwhile all the lights come on on the dash and the shifter lights up red. Every single gear. It literally will not move unless you drift. It also will not start randomly, you will go out get in and for no reason it won’t turn over, yet the electrical systems will turn in fine, it’s getting power. In order for this to stop, you have to keep turning it on and off and apply the parking brake and the brake and than release them…. Over and over with intermittent breaks in between until it finally turns over. If you manage to get it started than it won’t shift properly. It stays in an extremely low gear unless you accelerate rapidly. And it won’t accelerate rapidly, your foot can be to the floor and it’s barely going until it gets into third and than just keeps rising never down shifting again until you coast to a stop and have to turn it off again and start the process over. On hills when this happens you will get hit and killed bc it won’t go in time for you to get out of oncoming traffic’s way. It has shut off while driving on the highway. Left me stranded blocking people in in parking lots. And almost gotten me and my family killed in several occasions. There are no similar circumstances in which it does this. It is comletely random and that makes it terrifying. I have 2 children that I am afraid to take anywhere now, and the jeep was bought to keep them safe and able to get anywhere in case of inclement weather etc. as if that’s not enough, the passenger seat floor is always wet. There is no leak coming in from doors or windows so I have no idea. And the radio and ac/heat turn on and off by themselves constantly

Power Transfer Unit - my power transfer unit has failed. This appears to be a manufacturing defect identical to those under the recall provisions. For some reason, my VIN # is not included.

After approximately 70,000 miles in my 2019 Jeep Cherokee, my Powertransfer Unit light came on and has refused to go off starting in between May - June 2025. My vehicle is available for inspection upon request. My safety and passenger's safety are at risk if my Powertransfer Unit malfunctions when driving. Problem has not been confirmed by a independent service center. Vehicle or component has not been inspected by manufacturer, police, or insurance representatives. No other warning messages or symptoms prior to the failure

Fault within the power transfer unit. The vehicle sometimes switches to all wheel drive and struggles to revert to front wheel drive. SVC4WD light comes on

The power transfer unit (PTU) failed, which is part of Recall 01C. A warning light came on, which prompted me to bring the vehicle to the dealership. The dealership inspected the vehicle, confirmed the PTU had failed, and stated it is unsafe to drive. They also confirmed there is no remedy or replacement part available at this time. Because of this, the vehicle cannot be safely operated and I have been left without transportation.

Am concerned about theses vehicles even being on the roadways with no resolution to the safety recall being resolved. Reported in Jan 2025, no resolution yet. for 8 months? "Parts are not available". It appears by documentation that if you are in the states you can get a dealer to check via software to detect and monitor for excessive wear within a PTU. If PTU failure is confirmed by software, FCA US will replace the PTU for all impacted customers experiencing messaging related to the defect to replace the PTU. Warranty extension terms and unlimited years/unlimited mileage. Why can we not check the vehicle out at a Canadian Dealer to confirm what we are potentially driving down our busy highways?

The contact owns a 2019 Jeep Cherokee. The contact received notification of NHTSA Campaign Number: 25V011000 (Power Train). The contact stated that while driving out of the driveway, the vehicle lost motive power. The contact stated that the vehicle failed to respond while in drive(D) or reverse(R). The contact was able to roll the vehicle back into the driveway. The 4WD warning light was illuminated. The contact called the local dealer, but the vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 68,000.

Mileage: 68,000

I own a 2019 Jeep Cherokee Latitude, VIN [XXX] ], with approximately 77,000 miles. The vehicle’s 4WD transmission/Power Transfer Unit (PTU) has failed and requires replacement. This defect causes loss of 4WD function, reduced drivability, and presents a huge potential safety hazard. The symptoms are identical to those described in NHTSA Recall 25V-011 for 2017–2019 Jeep Cherokees with PTU snap-ring failures, which can result in loss of motive power and rollaway risk. Although my VIN is not currently included, the year, make, model, and defect match the recall population exactly. This failure has significantly devalued my vehicle and created an unsafe condition. I am requesting investigation into why my VIN is excluded and for the recall to be expanded to cover affected vehicles like mine. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

On Friday, 8/1/2025, while driving my car, I lost power and the SVC4WD message came on. I took it to the dealer on Monday, 8/4/2025. The technician told me that I need a new PTU and Transfer Box unit in order to fix the problem. He told me there are no recalls for this specific vehicle. I looked on your web site and using my VIN, I was able to pull up information. See included documentation. I also called Chrysler (FCA US, LLC) and they told me there are no recalls for the 2019 Jeep Cherokee. I was told that only "certain" cars are affected. My car has 39,000 miles driven. It is my understanding that this particular problem appears at 39K miles. It seems to me that my car should be included in the recall. The technician also informed me that it will take "months and months" to fix the problem and it will cost $3,000+. I am a single mom on a fixed income. I cannot afford the repair cost or to be without my vehicle for an indefinite amount of time. I request that my car be included in the recall. And that you provide a vehicle for me to drive while the dealer waits for the parts considering that they are in short supply and the dealer does not know when and if they will receive the parts necessary to fix the problem.

The contact owns a 2019 Jeep Cherokee. The contact received notification of NHTSA Campaign Number: 25V011000 (Power Train); however, the part to do the recall repair was not yet available. The contact stated that while driving 50 MPH, the vehicle experienced reduced motive power and failed to accelerate as intended while depressing the accelerator pedal. There was no warning light illuminated. The contact related the failure to the recall. The vehicle was taken to the dealer and was test-driven. The dealer informed the contact that there was a coolant leak, and the dealer determined that the radiator needed to be replaced under warranty. The part was ordered. Additionally, the dealer informed the contact that upon scanning the vehicle, there was no indication of a PTU failure. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the failure and informed the contact that the dealer PTU diagnostic test process would be escalated to the Technical Team for investigation. The contact was referred to the dealer for rental vehicle assistance. The failure mileage was approximately 92,000.

Mileage: 92,000

The contact owns a 2019 Jeep Cherokee. The contact stated that while his wife was driving at an undisclosed speed, the message "4WD Unavailable - Service Soon" was displayed with the 4WD icon illuminated intermittently for three months. The contact that while driving at 15-25 MPH, and there was a slight grinding sound coming from the rear of the vehicle. The vehicle was taken to an independent mechanic to be diagnosed, and the contact was informed that the brake pads and rotors needed to be replaced, and the PTU needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was unknown.

Since late last year we have experienced intermittent shift slippage when going from just starting out to automatically shifting to next gear. This has happened many times. We never knew about any recall until we took vehicle to dealer ( Manahawkin Jeep ) for another issue with the oil filter housing leaking. The vehicle jerks forward and is not a smooth shift. The problem has not been inspected by the manufacturer or anyone else except the owner. No warnings or messages about issue.

There has been a safety recall issued since January 16, 2025. Today's date is August 11, 2025. To this date there is still no remedy available. I own two Jeeps with this same recall as part of my business. I am losing close to $3,000 in revenue per month between the two. I'm quickly approaching lost revenue of $21k. Is there a time requirement for manufacturers to address their safety recalls? Seven months is far too long. Thank you.

The contact owns a 2019 Jeep Cherokee. The contact received notification of NHTSA Campaign Number: 25V011000 (Power Train); however, the part to do the recall repair was not yet available. The contact stated that while driving at various speeds, the vehicle jerked abnormally. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The failure mileage was approximately 30,000.

Mileage: 30,000

The contact owns a 2019 Jeep Cherokee. The contact received notification of NHTSA Campaign Number: 25V011000(Power Train); however, the part to do the recall repair was unavailable. An unknown dealer was contacted and confirmed that the recall parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.

The Power Transfer Unit and Transfer Case Assembly failed, it is currently available for inspection. The vehicle experienced unexpected loss of motive power at highway speed, additionally there was a noticeable front-end vibration and resulting dangerous change in drive quality. Finally, there was a loss of park function. The vehicle problem was confirmed at the dealer and is currently waiting a complete replacement of the Transfer Case and Power Transfer Unit. There was no warning prior to the problem, the Service 4WD warning lamp did not illuminate until approximately 1 week after the problem. Immediately after the initial front-end vibration and loss of power I took the vehicle to a mechanic, and they couldn't replicate the issue. It was determined the brake pads could have caused the vibration. Upon the second incident and when the service 4WD light came on I took the vehicle to the dealer where the service department determined it was the transfer case and PTU.

My car started making a grinding noise when making a sharp right hand turn. I took this to a garage and was told the PTU is faulty. I have since found out there was a recall for this on Jeeps manufactured until Feb of 2019. Mine was manufactured in March of 2019 and has the same issue as in the recall. The PTU has been ordered but is on back order. If possible, please look into expanding the dates of manufacture for this recall as I know of 2 other Jeep Cherokees one of which was manufactured the same time as mine that have this same issue.

Jeep power transfer unit failed while driving. Vehicle cannot be driven safety. I had to quickly move to the shoulder of the road. Vehicle can only be driven at 10 mph or less. Chrysler Group (Stellantis) admits the part is defective and had a campaign to replace. I have been without use of the vehicle since the end of May and Jeep keeps the part on backorder.

The contact owns a 2019 Jeep Cherokee. The contact stated that while driving approximately 60 MPH, the message "Service 4-WD" was displayed. The contact stated that the failure also occurred during cold starts. The vehicle was taken to a local dealer, where it was diagnosed and determined that the PTU needed to be replaced. The contact was advised that there was a recall related to the failure, but the VIN was not included. The vehicle was not repaired. The manufacturer was contacted and confirmed that the VIN was not included in NHTSA Campaign Number: 25V011000 (Power Train). The contact was referred to the NHTSA Hotline for assistance. The failure mileage was approximately 60,000.

Mileage: 60,000

The contact owns a 2019 Jeep Cherokee. The contact received notification of NHTSA Campaign Number: 25V011000 (POWER TRAIN); however, the part to do the recall repair was not yet available. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. The contact was fearful of driving the vehicle due to safety concerns.

The contact owns a 2019 Jeep Cherokee. The contact received notification of NHTSA Campaign Number: 25V011000 (Power Train); however, the part to do the recall repair was not yet available. The contact stated that while driving 70 MPH, the vehicle lost motive power. The message "4x4 Malfunction" was displayed. The vehicle was towed to the dealer, where it was diagnosed that the power transfer unit (PTU) had failed and needed to be replaced. The dealer informed the contact that although the recall parts were not yet available, the parts could be ordered under the warranty of the vehicle. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The failure mileage was approximately 65,000.

Mileage: 65,000

I’m reporting a Power Transfer Unit (PTU) failure on my 2019 Jeep Cherokee Limited 4x4. I recently took the vehicle in for inspection after noticing performance issues, and it was diagnosed with a failing PTU. After researching this problem, I found that Jeep has issued a recall for PTU issues on certain 2014–2019 Cherokees, but my vehicle is not included in that recall. This is frustrating because I’m experiencing the same exact issues described by those whose vehicles were recalled—loss of power to the wheels, difficulty accelerating, and major safety concerns when driving. My Jeep has around 90,000 miles and has been well cared for with no prior major mechanical problems. This is the first significant issue I’ve had, and it’s a serious one. It’s clear this problem is not isolated to just the VINs currently covered under the recall. Jeep’s response so far has been to deny responsibility based on recall limitations—even though the defect is clearly present in my vehicle. I believe more owners are going to experience this same failure if their vehicles haven’t already, and they’re being left to pay for something that should be covered. I’m asking the NHTSA to investigate whether the scope of this recall needs to be expanded. This is a known defect, and there is no reason owners like me should be excluded from repair coverage just because our VINs didn’t make the original list—especially when the symptoms and failures are identical.

The contact owns a 2019 Jeep Cherokee. The contact received notification of NHTSA Campaign Number: 25V011000(Power Train); however, the part to do the recall repair was not yet available. The contact stated that while his wife was driving at 45 MPH, the vehicle started to vibrate and made an abnormal ticking sound. The contact's wife pulled over and informed the contact about the failure. The contact arrived at the scene and was able to drive the vehicle to the dealer, where it was diagnosed with power transfer unit failure. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The failure mileage was 105,511. VIN tool confirms parts not available.

Mileage: 105,511

The contact owns a 2019 Jeep Cherokee. The contact stated that while driving at an undisclosed speed, the message "Service 4-Wheel Drive" was displayed, and the vehicle made an abnormal grinding sound. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was notified of the failure but no assistance was provided. The contact was informed that the VIN was not included in NHTSA Campaign Number: 25V011000(Power Train), which the contact related to the failure. The failure mileage was 59,000.

Mileage: 59,000

While driving on the highway the vehicle suddenly loses power when trying to get up to speed limits. The following warning messages occur: 4WD System Unavailable Service Required, ACC/FCW Limited Functionality Service Required, Service Electronic Stability Control, Service Electronic Throttle Control. Could have caused rear collision or other accidents from trying to pull over. Creates a very dangerous situation on highways with no shoulders. Once the vehicle has slowed down it impossible to get back up to speeds, as it has to be pulled over and restarted. Upon inspection by Reed Jeep Dealership, the PTU needs to be replaced. Other similar year, make and models have already been recalled for this same issue.

The contact owns a 2019 Jeep Cherokee. The contact received notification of NHTSA Campaign Number: 25V011000 (Power Train); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that the vehicle failed to exceed 70 MPH and felt like the vehicle was hydroplaning. The "Service 4-WD" light was illuminated. The dealer was contacted and confirmed that the part was not yet available. The manufacturer was made aware of the issue. The manufacturer referred the contact to the NHTSA Hotline to report the failure. The failure mileage was approximately 120,000. VIN tool confirms parts not available.

Mileage: 120,000

The contact owns a 2019 Jeep Cherokee. The contact stated that while driving at an undisclosed speed, the vehicle inadvertently lost motive power. The contact was able to pull over to the shoulder of the roadway, where the failure persisted. No warning lights were illuminated. The vehicle was towed to the dealer, who diagnosed a failure with the PTU. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 25V011000 (Power Train). The VIN was included, but parts were not yet available. The manufacturer was notified of the failure, a case was opened, and the contact was referred to the NHTSA Hotline for assistance. The failure mileage was 104,000.

Mileage: 104,000

The contact owns a 2019 Jeep Cherokee Overland. The contact stated while driving at an undisclosed speed, the message "4-wheel Drive Failure" was displayed. The vehicle was towed to the dealer, where it was diagnosed that the transfer case had failed, and metal shavings were found in the transfer case. The contact was informed that the transfer case needed to be replaced; however, the parts were on back-order. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 31,800.

Mileage: 31,800

loss or delay of power. Dealership has inspected vehicle and determined a faulty power transfer unit. problem was first noticed about six months ago just recently fwd service lamp appeared

The contact owns a 2019 Jeep Cherokee. The contact stated that while driving at an undisclosed speed, the “Service 4-WD” warning light illuminated. The vehicle was taken to a local dealer, where it was diagnosed with a blocked PTU. The contact was informed that the PTU needed to be replaced. The vehicle was not repaired due to the cost. The manufacturer was made aware of the failure. The failure mileage was approximately 108,000.

Mileage: 108,000

They issued a recall 6+ months ago. They still don’t have the part to repair it - they claim verbally at the dealership and via phone @ Mopar that there’s no risk but that’s not what the recall notice says. The recall notice says that I could lose control of the vehicle while driving or that there could risk of a fire, fluid leakage, loss of parking capability. My wife and kids use this car and I don’t appreciate the risk they are taking with my family’s life.

The contact owns a 2019 Jeep Cherokee. The contact received notification of NHTSA Campaign Number: 25V011000 (Power Train); however, the part to do the recall repair was not yet available. The contact stated while driving 25 MPH, the vehicle made an abnormal sound. The contact stated that the failure recurred while driving. The vehicle was taken to an independent mechanic, where it was diagnosed that the PTU was rusted and had failed. The mechanic determined that the PTU needed to be replaced. The vehicle was towed to the local dealer, where it remained for the recall repair. The vehicle was not yet repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure, but no assistance was provided. The failure mileage was approximately 79,318. VIN tool confirms parts not available.

Mileage: 79,318

The car completely shut off mid highway and turned back on. Loss of power at times. My vehicle wasn’t in the recall I believe it should be.

PTU unit having same issues as other jeeps with recalls.

The contact owns a 2019 Jeep Cherokee. The contact received notification of NHTSA Campaign Number: 25V011000 (Power Train); however, the part to do the recall repair was not yet available. The contact stated while driving 75 MPH, the vehicle hesitated with several unknown warning lights illuminated on the instrument panel. The contact pulled off to the shoulder of the highway and attempted to shift into park(P); however, the vehicle started to roll backwards. The accelerator pedal was depressed; however, the vehicle continued rolling backwards. The contact activated the parking brake to stop the vehicle from rolling and exited the vehicle. Due to the failure, the vehicle was towed to the dealer where a diagnostic test was performed and the dealer linked the failure to the recall, but parts for the recall repair were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue and the contact was given a case number. The failure mileage was approximately 46,000. VIN tool confirms parts not available.

Mileage: 46,000

The contact owns a 2019 Jeep Cherokee. The contact stated that while driving at 45 MPH, the vehicle stalled. The engine was not connected to the 4WD. The Police assisted with pushing the vehicle to the side of the road. While in a parking lot, the vehicle stalled. While at a stop and accelerating, the vehicle stalled. The 4WD warning light was illuminated after the failure. The vehicle was taken to an independent mechanic who determined that the PTU, engine intake gasket, and actuator needed to be replaced. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was contacted and confirmed that there was no recall coverage on the vehicle. The failure mileage was approximately 48,000.

Mileage: 48,000

The contact owns a 2019 Jeep Cherokee. The contact stated that while driving at an undisclosed speed, the “Service 4-WD” warning light illuminated. The contact's father connected a diagnostic machine to the vehicle and retrieved a code for power train failure. The dealer was made aware of the failure; however, the contact was informed that parts were not available to repair the vehicle. The contact received notification of NHTSA Campaign Number: 25V011000 (Power Train); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was 132,000. VIN tool confirms parts not available.

Mileage: 132,000

The contact owns a 2019 Jeep Cherokee. The contact stated that while driving at an undisclosed speed, the “Service 4WD” warning light illuminated. The vehicle was initially taken to an independent mechanic who discovered a crack in the Power Transfer Unit (PTU). The vehicle was not repaired. Upon investigation, the contact discovered NHTSA Campaign Number: 25V011000 (Power Train); however, the VIN was not included in the recall. The manufacturer was notified of the failure but offered no assistance. The failure mileage was approximately 85,000.

Mileage: 85,000

There is a recall for the vehicle where the repair description states that if a PTU failure occurs it will be replaced by FCA US. The PTU damage has been confirmed by an independent service center and the dealership. The dealership currently has our vehicle and has stated that we can either drive it until it completely fails (which according to their recall letter states: "A loss of drive power can cause a vehicle crash without prior warning. A loss of PARK function can cause a vehicle crash without prior warning and/or injury to others outside the vehicle.") or we pay $3500 to have it replaced. I have been told at this time a part is not available for the snap ring/seal issue but the recall states they will replace a damaged PTU. I have contacted Stellantis and they have told us they can reimburse us up to $50.00/day for a rental car until we are able to have the recalled part fixed. The PTU is not the recall but will be replaced if it is damaged. Telling us we could just drive it until it completely fails is completely unacceptable and showing no concern for the safety of their customers. The recall has been open for 6 months. At what point will they begin honoring the PTU replacements.

I had "service 4wd" error message appear last month and brought it into Jeep dealership for diagnostics. I was told the Power Transfer Unit is bad, the same issue has been recalled in other Jeeps but my VIN number is supposedly not impacted. I was told it would be $3650 fix that is not covered by recall, but vehicle is safe to drive in meantime. Yesterday while driving, the car suddenly shut off mid drive and shook and made noises with a new neutral 4wd error mssg and engine light on. Thank goodness the Jeep was not far from home and was not on a high traffic or mph road as that could have had deadly consequences.It took pushing it to get it back home. Jeep corporate is still refusing to add my Jeep to the recall.

I received notification stating I have a recall on my car. I never got a letter. A SRV4WD error code came up on my dash recently. I took it to my mechanic who said he can't do it, he said it's a recall. So I called the Jeep Dealership and they said it's not. So I took it to another mechanic who said it's a recall and sent me to a Transmission Shop. This shop said it's a recall and they don't have the fix and go to Jeep. So I went to the Jeep Dealer again and they said call Jeep Corp, you're not on the list. From here I called Jeep Customer Care who sent me to Jeep Recall Dept where I was on the phone over 2.5 hours before getting a supervisor. He gave me a reference code and told me to go to a Jeep dealer and if I had the codes the dealership could put me on the list. So I did what I was told. I have the codes on my vehicle and the dealership said they can't do anything? So I called Jeep back again, another long call, and spoke to 3 more people the Josh, a Supervisor in the recall dept. I told him the last supervisor gave me a reference number and said If my codes were on the vehicle I would be added to the list. I understand Vehicle specific. I worked at GM AND For in Engineering and on the floor as a manufacturing advisor. These are not Plant Specific parts. The tag associated with a vehicle shows sets, radio, color, etc, we would fly in parts from other plants all the time. My vehicle should be part of the recall 01C for the PTU defect as this is a safety concern. Josh said I should follow up with the nhtsa website as it goes to their engineering department. I've spent a lot of time, and hundreds of dollars on ppl reading my codes. I hop I can get this resolved now. Ref#[XXX] which is probably going to close and expire before anyone reads this. My codes on the Jeep are 1) PTU Lost Communication with DCTM (U1203-00) and 2) PTU Motor Component Blocked (C14A7-97). I've been told these are part of the recall by 5 mechanics now. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B

I bought my car in 2018, I have a 2019 jeep Cherokee I seen power train seems like a common issue in jeep from 2017-2019 my power trans went on July 4th checks all the boxes of re call but vin isn’t included in recall 2500 to fix my car under 40k miles

At around 100k miles, it has a crack, similar to the issue of other 2019 cherokees with recall 25E003000

The contact owns a 2019 Jeep Cherokee. The contact received notification of NHTSA Campaign Number: 25V011000 (POWER TRAIN); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2019 Jeep Cherokee. The contact stated that while driving at an undisclosed speed, the vehicle jerked while depressing the accelerator pedal. Additionally, the contact stated that the vehicle stalled while at a complete stop. There was no warning light illuminated. The vehicle was taken to an unknown local dealer, where it was diagnosed with a power transfer unit failure. The vehicle was not repaired. The contact related the failure to a unknown NHTSA Campaign Number. The manufacturer was made aware of the failure. The failure mileage was approximately 5,000.

Mileage: 5,000

On my 2019 jeep Cherokee it was fine for about a year I bought with 64,400 miles on it and then a year later my svc 4wd light comes on out of no where on and off intermittently and I called the dealership there’s is no recall for it but it’s not a normal wear and tear item it’s should last over 100k miles but the part is 3k alone not including labor cost

The contact owns a 2019 Jeep Cherokee. The contact stated while driving at an undisclosed speed, the contact noticed an abnormal popping sound and the 4WD warning light was illuminated. The vehicle was taken to an independent mechanic where it was diagnosed with PTU failure. The contact was informed that the PTU needed to be replaced. The vehicle was not repaired. The dealer was made aware of the failure. The manufacturer was made aware of the failure but provided no assistance. The contact referenced an undisclosed recall with a similar failure; however, the VIN was not associated with the recall. The contact was advised to contact the NHTSA Hotline to report the failure. The failure mileage was 65,000.

Mileage: 65,000

Jeep begins to display 4WD service light. Took it into a transmission shop who informed that Power Distribution Unit needs to be replaced. They indicated that there is an active recall on this part and that it should be taken to a Jeep Service Center. Jeep Service Center confirmed that it is indeed a PDU issue and that there is an active recall on this part. This serial number vehicle, however, is not covered by the recall. As this is the same part and symptoms, as well as year and make of auto, this jeep's serial number should be included in the recall. Please update your records to include this jeep in the recall. As of now, the Jeep has been awaiting backordered parts for 1 month, with no projected delivery date. The projected repair costs are $3800. Thank You

The rear differential housing is peeling apart and leaking out the fluid. It is clearly a defect that is shown widely on the internet affecting many other owners of this vehicle. Clearly there is a danger of the drive train locking up and can lead to accident. Talked with jeep they do not want to help.

The contact owns a 2019 Jeep Cherokee. The contact stated that while driving at an undisclosed speed, the “Service 4-WD” warning light illuminated. The vehicle was taken to an independent mechanic, who diagnosed a failure with the Power Transfer Unit (PTU). The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 20V343000 (Power Train), but the VIN was not included. The manufacturer was notified of the failure, a case was opened, and the contact was referred to the NHTSA Hotline for assistance. The failure mileage was 145,000.

Mileage: 145,000

The contact owns a 2019 Jeep Cherokee. The contact received notification of NHTSA Campaign Number: 25V011000 (Power Train); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while attempting to accelerate from a stop, the vehicle hesitated, and the transmission shifted hard before the vehicle accelerated. The contact stated that there was a clunking sound while shifting gear. The battery light was illuminated. The vehicle was taken to the dealer, who diagnosed that the Power Transfer Unit (PTU) had failed and replaced the canister and the PTU. The contact stated that the failure persisted. The dealer was contacted and confirmed that the part was not available. The manufacturer was not made aware of the issue. The failure mileage was 61,226. VIN tool confirms parts not available.

Mileage: 61,226

The contact owns a 2019 Jeep Cherokee. The contact stated while driving at an undisclosed speed, the vehicle briefly jolted, and the contact heard an abnormal clanking sound coming from underneath the vehicle. The vehicle returned to normal functionality, but the failure became a regular occurrence. The contact stated that the “Service 4-WD” warning light was illuminated. The vehicle was taken to an independent mechanic, who diagnosed a failure with the power transfer unit (PTU). The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 25V011000 (Power Train), but the VIN was not included. The manufacturer was not notified of the failure. The failure mileage was 106,000.

Mileage: 106,000

Vehicle power train unit was recalled 01/23/2025 for failing parts, however, no parts are available for a fix, Jeep/FCA are not aware when the parts will be available and/or when the recall will be completed. The failure of the PTU can cause dangerous, if not fatal results, including a lower of drive power, a vehicle crash, a loss of park function, and even death. The PTU is recalled, however, I have also already replaced it once and paid out of pocket.

Drive shaft busted at approximately 54, 900 miles. Was explained to me by my mechanic how bad this was, and that this could have been gravely injurious to me and others, and that I got lucky. Approximately one month later the air compressor went. The 4WD service light comes on, which suggests a drivetrain problem, as well, though could be an electrical issue. Both repairs were costly. This is unacceptable for a car under or around 55,000 miles and is well-maintained.

The contact owns a 2019 Jeep Cherokee. The contact stated that while driving at an undisclosed speed, the 4-WD warning light illuminated. The vehicle was taken to the dealer, where it was diagnosed and determined that the power transfer unit had failed and needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and a case was opened. The contact was also referred to the NHTSA Hotline to report the failure. The failure mileage was approximately 155,165.

Mileage: 155,165

Grinding/binding when backing up or turning the vehicle. Vehicle was taken to dealership 12/28/2023 where I was charged 306.00 to diagnose the issue. Estimate to repair was 4291.66 on a vehicle that had 23,823 miles on it. Went to 3 independent mechanics for estimates and none would touch the vehicle because Jeep would not release the codes for software or provide information for a fix. 01C/NHTSA 25V-011 recall notice then received 2/2025 with NO REMEDY AVAILABLE. Registered for recall and signed up for notifications when parts are available and still waiting as of July 3, 2025. Manufacturer has failed to provide timely repairs of my vehicle which is now slow to accelerate on the highway, noise is louder, binding is worse on turning and backup. Vehicle is useless to drive any distance away from home. Independent mechanics are vocal about how Jeep should be ashamed of their tactics. Need my car fixed or replaced at this point. Total failure of manufacturer. Will submit receipts for reimbursement of diagnostics costs from Jeep dealership also.

My 2019 Jeep Cherokee 2.4L engine is consuming an excess amount of oil. I took it to the dealership and the only solution I was given was to replace my entire engine. I looked up recalls for this, there are none. Never received anything from JEEP like other people online have regarding excess oil consumption. I have to now get oil changes every 1,500 miles… The oil light doesn’t come on, instead, every time I go to make a turn. The car turns off while driving or stalls. Very dangerous

The contact owns a 2019 Jeep Cherokee. The contact stated while driving 45 MPH and while depressing the accelerator pedal, the vehicle started shaking abnormally. The contact pulled over to the side of the road turned off and restarted the vehicle, and the vehicle started operating as intended. The contact stated that a dealer was contacted. The vehicle was taken to the dealer where it was diagnosed and determined that the transfer case, rear axle, and exhaust pipe needed to be replaced. The contact related the failure to NHTSA Campaign Number: 25V01100 (POWER TRAIN); however, the VIN was not included in the recall. The manufacturer was notified of the failure and informed the contact that the VIN was not included in the recall; however, the VIN was added later, there was a possibility of being reimbursed. The contact was referred to the NHTSA Hotline for assistance. The failure mileage was 122,000.

Mileage: 122,000

The rear differential developed a crack along the outer edge, resulting in a peeling effect along the edge of the unit resulting in fluid loss. We were informed by our dealer (who discovered the issue) that the part needs to be replaced to prevent full failure of the part and a catastrophic event on the road. I called Jeep to seek financial assistance and was told to get an official diagnosis from the dealer, ($180) which I paid for, in order to submit my claim to Jeep and request for reimbursement of approximately $4,200 for replacement part, labor and required wheel alignment. I submitted to Jeep the official dealer diagnosis and receipts for repair. There were no warning lamps or symptoms other than the fluid loss and visual cracks on the differential housing. We were informed by the dealer that they have experienced and repaired one other vehicle with the exact problem and that this is a common and known problem on specific model year Jeep Cherokees. I paid out of pocket for the repair, as we could not afford the 3-6 month time wait for the dealer to resolve financial assistance for the replacement. Note - Jeep Care asked me to submit documents directly to them regarding my claim and assigned CASE number-93372499. Which I did. They then responded and advised I contact my dealer for financial assistance. Which I did. The dear contacted Stellantis and then responded that since I prepaid for the repair, no financial assistance will be given. I then reached out the Wisconsin Dept of Agriculture and Consumer Protection to contact Stelantis on my behalf. They contacted Stellantis, and received a reply that since I am out of warranty, I will receive no financial assistance. So, Stellantis provided two different answers to my request. Informing the dealer since I prepaid, I will receive nothing, and informing Wisconsin that since I am out of warranty, I will receive nothing. Two different answers to the same request.

Vehicle started jerking while accelerating. Acceleration was also extremely slow, especially at lower speeds. Vehicle was also shaking at one point when reaching about 50 mph, but had just driven at over 60mph without shaking. Oil level is good. All temperatures are normal.

PTU needs to be replaced after less than 55k miles. Several recalls issued, but VIN is not included, but meets every "check box" for recall.

My 2019 Jeep Cherokee, which is currently experiencing a Power Transfer Unit failure. My Service 4WD light came on, and the vehicle is exhibiting the same symptoms as those covered under several PTU-related recalls, including Recall W47 and Recall 01C.

A grinding noise came from under the vehicle and it began handling differently. A local garage looked and found the rear differential/axles/propeller shaft loose and making internal noises. They referred me to the dealer. A month to get in. I tried a reman, but parts are backordered I am told because these are failing everywhere. The vehicle is unsafe and now the dealer says September at the earliest, $1,000 plus labor, parts cost unknown.

The SVC 4WD light came on. Took it to dealer and was told I need to pay $4,000 out of pocket to get the ptu replaced. I’ve read articles stating that my car should have a recall on it but when I search my vin… nothing comes up. Could result in complete loss of control, or car can’t disengage from parking brake when seated.

I WAS VISITING MY NEICE IN MISSOURI. 2019 JEEEP CHEROKEE, 33,000 MILES. MY POWER TRAN UNIT HAS BROKE AND I HAD TO LEAVE MY VEHICLE IN MISSOURI TO DRIVE BACK MY NEICES VEHICLE. I WAS TOLD NOT TO DRIVE IT AS IT WAS TOTALLY GONE. I DIDN'T DO ANYTHING TO CAUSE THIS. THIS WAS SUPPOSED TO BE MY LAS CAR AND NOW ITS A DISASTER. WHY HAVE SO MANY OTHER 2017-2019 JEEP CHEROKEES NOT BEEN RECALLED VS ALL THE RECALLS ON OTHERS NOTHING DIFFERENT IN MINE.

There is a recall that has been out at least 5 months and there still is no fix. I feel unsafe driving my car with my baby and family in it

My Service 4wd light is on again and the electronic controller module is cracked under the hood. There is no 4wd, sensors are not working, the automatic high beams as well as manual high beams will not work, I have random dings going off, and the car does not shift properly. Gas mileage is way down. This is a continuous issue with this vehicle. I have replaced the ptu, and I need help!!!! This has cost me nearly $10,000 out of pocket.

The Power transfer unit ( PTU) is affected, yes it is available for inspection. The vehicle is unsafe to drive. Yes, it has been confirmed by Midas and a local Jeep dealer. It has been inspected by the auto repair shops. Yes, an alert came up SVC 4W and confirmed that it is the PTU issue, same day examined.

The contact owns a 2019 Jeep Cherokee. The contact stated while driving 65 MPH, the message "Service 4-Wheel Drive" was displayed. The vehicle was taken to the dealer, where it was test-driven. The dealer diagnosed that the PTU had failed and needed to be replaced. The dealer informed the contact that the part was on backorder. The vehicle was not repaired. The manufacturer was notified of the failure and informed the contact that the VIN was not included in a related recall. The failure mileage was approximately 66,000.

Mileage: 66,000

Jeep sent out a safety recall (01c) concerning two speed power transfer unit. In early 2025. I had failure of my PTU in early 2024 for which I paid for the repair DOS 5/24/2024. I continue to have issues with the PTU. Per the recall notice Jeep advised that I would be reimbursed the cost of prior repairs within 60 days of submitting my request. I submitted on 4/11, on follow-up I was told they did not get my request and resubmitted on 5/8. I spoke with Ian on 5/8 and was told to expect reimbursement in 60 days. On 5/10 I received an email that Jeep would not honor reimbursement until a repair remedy was available. 6/18 was informed that a repair remedy still is not available. Request assistance on getting reimbursement and re-repair of PTU.

The contact owns a 2019 Jeep Cherokee. The contact stated while his wife was driving approximately 55 MPH, the vehicle lost motive power. The contact’s wife was able to pull off the roadway, but the vehicle failed to respond when shifted into drive(D) and depressing the accelerator pedal. The contact stated there was no warning light illuminated. The contact had the vehicle towed back to the residence. The contact stated that two years prior the vehicle experience a similar failure and a dealer had replaced the rear power transfer unit and the engine. The contact had not yet taken the vehicle to a local dealer or independent mechanic. The vehicle was not diagnosed or repaired. The VIN was included in NHTSA Campaign Number: 25V011000 (Power Train); however, parts to repair the vehicle were not yet available. The manufacturer was informed of the failure. The failure mileage was approximately 90,000. VIN tool confirms parts not available.

Mileage: 90,000

The contact owns a 2019 Jeep Cherokee. The contact stated that while driving at an undisclosed speed, the accelerator pedal was depressed; however, the vehicle failed to accelerate as intended. The contact stated that the vehicle jerked forward, and the contact noticed an abnormal sound within the instrument cluster. The vehicle was taken to the dealer where it was diagnosed with a failed Power Transfer Unit. The contact was informed that the Power Transfer Unit needed to be replaced. The vehicle was not repaired. The contact was informed that the parts were not available. The contact received notification of NHTSA Campaign Number: 25V011000 (Power Train); however, the part to do the repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 90,000. VIN tool confirms parts not available.

Mileage: 90,000

The contact owns a 2019 Jeep Cherokee. The contact stated that while driving at an undisclosed speed, the power transfer unit failed to shift into neutral. The contact stated that the 4x4 system failure warning light was illuminated. The vehicle was taken to the dealer, where it was diagnosed with a power transfer unit failure. The contact was informed that the power transfer unit needed to be replaced. The contact was informed that parts were not available to repair the vehicle. The contact received notification of NHTSA Campaign Number: 25V011000 (Power Train); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was 27,000. VIN tool confirms parts not available.

Mileage: 27,000

SVC 4WD light came on, 4WD system overheated. Transmission was damaged, had to pay to rebuild entire transmission, now transfer case is needing a replacement. Got codes C1472-92 and C1477-4B when we ran the scanner. There is a recall out right now for the PTU and transfer case issue but no solution. I need assistance in replacing Transfer Case. Car died out on me in the middle of rush hour traffic on the highway. 2 cars almost hit me but they missed me. Had to wait until the car turned on again and drove straight to the shop.

Component: Power Transfer Unit (PTU). Jeep has issued a recall for the same year and model as my 2019 Cherokee, but my VIN is not included in the recall. However, the power transfer unit is failing as verified by the Jeep dealership. This appears to be a manufacturing defect identical to those listed under the recall. The warning that lead me to take it to the shop said 4WD not available service required. I would like my vehicle to be added to the recall list for this issue. NHTSA campaign number: 25V011. Jeep’s own number for this recall is 01C.

PTU failure in my Jeep Cherokee. Other models have been recalled but this one has not.

The service 4WD light came on [XXX]. We discovered that there is a current PTU recall along with numerous other problems that are potential for recall. We spoke to the dealer (not able to help us) who referred us to the manufacturer. We spoke with Paul of US Customer care who told us to file this complaint. They do not recommend driving the car for safety reasons. There have been vehicles repaired but the repairs do no last. We have not been offered repair. We are on social security and can't afford a rental for reimbursement. We called all Dealers in out area. Their loaners are all taken and they all have waiting lists for loaners. We are left with no transportation. We can't afford another car - this one is paid for. Also, we were not notified of the recall within 60 days. We have been having problems with the electrical panel and AC electrical for about 2 years as well. We would like a replacement vehicle of like, kind & quality as soon as possible. There are many available. With kind regards, [XXX] & [XXX] [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The contact owns a 2019 Jeep Cherokee. The contact stated while driving 60 MPH, the vehicle abruptly lost motive power. The 4-WD warning light was illuminated. The contact was able to pull over to the side of the road. The contact stated that the failure had been recurring intermittently. The vehicle was taken to the dealer, where the transmission was replaced; however, the failure persisted. The contact received notification of NHTSA Campaign Number: 25V011000 (Power Train); however, the part to do the recall repair was not yet available. The vehicle was taken to Premier Chrysler Dodge Jeep Ram of Lamesa (1611 Lubbock Hwy, Lamesa, TX 79331), where it was diagnosed with PTU failure. The contact was informed that the PTU needed to be replaced. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure and provided rental vehicle assistance. The failure mileage was approximately 57,571. VIN tool confirms parts not available.

Mileage: 57,571

The contact owns a 2019 Jeep Cherokee. The contact stated that while driving at an undisclosed speed and coming to a stop, the vehicle stalled. There was no warning light illuminated. The contact was able to restart the vehicle. The contact received notification of NHTSA Campaign Number: 25V011000 (Power Train); however, the part to do the recall repair was unavailable. The local dealer was contacted and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was not available. VIN tool confirms parts not available.

Experiencing intermittent 4wd light. Dealer says replace PTU for $2100. Some issues release/engaging parking brake

The contact owns a 2019 Jeep Cherokee. The contact received notification of NHTSA Campaign Number: 25V011000 (POWER TRAIN); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The automatic start/stop feature says there's a problem. One time it started doing weird electrical things and completely shut off while driving. Had to turn it of and wait a minute then restart it. Things seem to be going haywire

While driving the vehicle, I heard a loud clunk, and it continued as I drove. Luckily, I was driving in town. I had to slow down and took the vehicle straight home and then took it to the dealership when I could get an appointment. The dealership examined the vehicle and determined the noise was coming from the transfer case and internal gear failure. I was told it was not drivable until this was fixed. There were no warning identifiers before this happened.

The contact owns a 2019 Jeep Cherokee. The contact stated that while driving at an undisclosed speed, the accelerator pedal was depressed; however, the vehicle failed to accelerate as intended. The contact stated that there was a grinding and knocking sound coming from the vehicle. The vehicle was towed to the dealer, where it was diagnosed with a failed PTU. The contact was informed that the PTU needed to be replaced. The vehicle was not repaired. The contact stated that the failure had started one week after the vehicle was purchased. The contact stated the Serviced 4WD warning light was illuminated but independently turned off. The vehicle was taken back to the dealer where the vehicle was purchased, and the contact was informed that the Service 4WD warning light was normal. In addition, the contact stated that the vehicle had been at the dealer for more than thirty days awaiting the repair. The contact was informed that the parts were not available. The contact received notification of NHTSA Campaign Number: 25V011000 (Power Train); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure and a case was filed. The failure mileage was 87,000. VIN tool confirms parts not available.

Mileage: 87,000

The contact owns a 2019 Jeep Cherokee. The contact stated while driving at various speeds and depressing the accelerator pedal, the vehicle hesitated to respond. There was no warning light illuminated. The contact stated that the vehicle was previously taken to the dealer, where the transmission was replaced twice; however, the failure persisted. Additionally, the contact stated that the dealer had previously replaced the engine due to the cylinders misfiring. The contact stated that the message "Engine Overheating" was recently displayed while driving. The vehicle was taken back to the dealer, where it was diagnosed and determined that the radiator needed to be replaced. The vehicle had not been diagnosed for the current transmission failure. The vehicle was not repaired. The manufacturer was notified of the failure via emails, and the contact also sent an email to the CEO of Jeep. The failure mileage was approximately 38,000.

Mileage: 38,000

While driving onto the highway vehical 4wd service light came on with loss of power like the transmission or ptu was in natural motor rpms came up without power to the wheels trying to merge ptu engaged with a loud clunk and jerk then started to make a clicking noise 10 miles after. Replaced cv axles and replacing drive shaft. Finding out the ptu needs to be replaced due to a faulty clip that caused worn splines loss of traction causing further unsafe driving issues. Having the vehical brought to the dealership.

The power transfer unit has failed with only 48k miles. This appears to be a manufacturing defect identical to those listed under the recall.

I took my Jeep in 2 months ago for an oil change and routine systems check. I was informed that the rear-end differential had excessive play and was failing. There were no prior warning signs or alarms to alert me. After only 75,000 miles, the rear-end differential is failing. I have taken in the Jeep to a Jeep dealer and they performed an inspection and confirmed the failure. the dealer stated specifically that it was due manufacturing error. Both the dealer and two different repair services confirmed that it cannot be repaired and must be replaced. The vehicle is unsafe to drive in it's current condition. However, a replacement part cannot be obtained as thousands of people are waiting on replacements.

While idling, especially at red lights or in park, my 2019 Jeep Cherokee vibrates noticeably. This happens almost daily, and the vibrations are felt throughout the cabin, particularly through the steering wheel and seat, and has caused my phone to fall off its mount while driving. The issue has been consistent and now appears to interfere with the Auto Start-Stop feature. On several occasions, the vehicle has struggled to restart after the engine auto-shuts off at a traffic light, raising concerns about reliability and safety. I brought the vehicle to a Jeep dealer, and I was told that because this is not a recall issue, there is nothing they can do. No warning lights or diagnostic codes were found. However, the problem persists and affects the vehicle’s comfort and function. It also poses a potential safety risk due to distraction and instability at idle. The vehicle has not been inspected by the manufacturer, police, or insurance. The component is available for inspection upon request.

While driving down the interstate, my wife’s car just died in the middle of the highway, no life or lights of any kind. Luckily we got it started again and made it home. Second time it happened, the car shut off on the highway and would not restart. Had to have it towed home, tried taking it to our local Dodge dealership and they said since there’s no”active codes” they couldn’t do anything and sent us on our way. The car has a mind of its own and shuts off and or starts up whenever it wants. The care had a few codes when sent to dealership, service throttle control, lost function in fuel pedal, check engine light was on, start/stop needs serviced, and now the key fobs aren’t working, the car won’t start, acts like the battery is dead when we just had a brand new battery put in. This has happened 3 times to my family and it’s very uneasy when we’re stuck on the side of the highway as a hazard with no hazard lights working, and the car is dead in its tracks with no power whatsoever so ever. I’ve read many forums where more people are having this issue. I’m over the fact that we can’t get an answer to what’s going on, when we are paying for such a high quality vehicle and are having but none stop problems with it. I’ve also had to put a rear differential in the car at 80,000 miles. I’m just hoping to get some answers before something catastrophic happens to my family or someone else on the highway.

The system that failed is the power train. More specifically, the PTU or (Power Transfer Unit) has failed twice. The first time the failure happened, the car had 70,000 miles on the odometer. The Issue presented itself as a “SVC 4WD” warning light on the instrument cluster, followed by a “4-wheel drive system unavailable” annunciation on the instrument cluster. There was a clear loss of power as a result, Sluggish response of the accelerator and shifting of gears in drive, loss of fuel economy. The issue was confirmed by the dealer. The dealer indicated there was a failure of the PTU, where its motor was locking up and PTU systems failure. The car was still under power train warranty at the time and was repaired - PTU was replaced — After having the problem repaired and faulty PTU system replaced in March 2022 under power train warranty at 70,000 miles, the problem has come back. The problem is identical to the first time. The car currently has approximately 140,000 miles on the odometer, 70,000 miles since the PTU was replaced. Once again, I have a “SVC 4WD” light and “4-wheel drive unavailable” annunciation on the instrument cluster. I brought the car to the dealer and was informed the service code was for the same issue as before, faulty PTU and PTU motor locking up. Loss of power, sluggishness shifting and in acceleration. The diagnosis is to replace the PTU This is two full PTU failures, each at 70,000 miles usage on the odometer at the time of failure. Loss of drive power and 4-wheel drive capability present a clear safety risk, entering the freeway causing a danger to myself and others with sluggish acceleration, or driving in inclement weather conditions where 4-wheel drive is necessary. Problem has been verified by the dealer on multiple occasions. I invite the full inspection of the vehicle which is in near new condition with 140,000 miles. Two failures of this same exact system with the same service code 70,000 miles apart. Part is defective and unsafe

The contact owns a 2019 Jeep Cherokee. The contact received notification of NHTSA Campaign Number: 25V011000(Power Train); however, the part to do the repair was not yet available. The contact stated that while driving at an undisclosed speed, the vehicle lost motive power. There was no warning light illuminated. The vehicle was towed to the dealer, where it was diagnosed that the power transfer unit(PTU) had failed and needed to be replaced. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The failure mileage was approximately 130,000. VIN tool confirms parts not available.

Mileage: 130,000

The contact owns a 2019 Jeep Cherokee. The contact received notification of NHTSA Campaign Number: 25V011000 (POWER TRAIN); however, the part to do the recall repair was unavailable. The local dealer was contacted, and it was confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact stated that while driving at an undisclosed speed, the vehicle unintentionally and failed to accelerate above 60 MPH. The vehicle was taken to the local dealer who was unable to repair the vehicle. The failure mileage was 90,000. VIN tool confirms parts not available.

Mileage: 90,000

The contact owns a 2019 Jeep Cherokee. The contact stated while driving 25-35 MPH on a highway entrance ramp, the vehicle lost motive power with the engine revving. The message "Service 4-Wheel Drive" was displayed, and the check engine warning light was illuminated. The vehicle was towed to the dealer, where it was determined that the PTU had failed and needed to be replaced; however, the part was not available for the repair. The contact became aware that the VIN was included in NHTSA Campaign Number: 25V011000 (Power Train), which the contact related to the failure; however, the part to do the recall repair was not yet available. The local dealer was contacted. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 100,300. VIN tool confirms parts not available.

Mileage: 100,300

The contact owns a 2019 Jeep Cherokee. The contact stated that while driving at an undisclosed speed, the vehicle stalled, with the service 4WD warning light illuminated. The vehicle was able to be restarted. The vehicle was taken to the dealer, where it was diagnosed that the power transfer unit had failed and needed to be replaced. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 75,000.

Mileage: 75,000

Roaring in awd

The contact owns a 2019 Jeep Cherokee. The contact stated while driving at an undisclosed speed, the contact heard a grinding sound while attempting to shift gear. There was no warning light illuminated. The vehicle was taken to the dealer, where it was diagnosed that the power transfer unit had failed and needed to be replaced. The vehicle was not repaired, and the dealer confirmed that parts were not yet available. The contact received notification of NHTSA Campaign Number: 25V011000 (Power Train); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure, and several cases were opened. The approximate failure mileage was 55,800. VIN tool confirms parts not available.

Mileage: 55,800

The contact owns a 2019 Jeep Cherokee. The contact stated that while driving at various speeds, the vehicle unintendedly decelerated. While driving approximately 55 MPH, the vehicle stalled and was later towed to the local dealer, who diagnosed that the PTU rear differential was faulty and needed to be replaced. The vehicle was repaired with a used PTU; however, recently the failure reoccurred. The cause for the failure has not yet been determined. The manufacturer was notified of the failure, but no assistance was provided. The contact was informed that the VIN was not included in NHTSA Campaign Number: 25V011000 (POWER TRAIN). The contact stated that the vehicle had experienced the failure listed in the recall. Additionally, it was discovered that oil was leaking from the vehicle. The vehicle was taken to the local dealer who replaced the faulty oil cooler unit. The failure mileage was 101,000.

Mileage: 101,000

The contact owns a 2019 Jeep Cherokee. The contact stated while driving at an undisclosed speed, the “Service 4-WD” warning light was illuminated. The vehicle was taken to a local dealer, where it was diagnosed that the power transfer unit needed to be replaced and related the failure to NHTSA Campaign Number: 25V011000 (Power Train); however, the VIN was not included. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 121,000.

Mileage: 121,000

Rear differential was deemed defective during state inspection and a safety issue if not replaced. The rear differential case was cracking and pulling apart. The cause for the crack was communicated as corrosion from road salt and winter weather exposure. I live in the North East! I call defect. When researching this issue online, it is a commonly reported issue with Jeep owners and an obvious manufacturer defect. Jeep Cherokee owners have experienced cracks in the rear differential casing and discussions suggest that these cracks are due to manufacturing defects or bad casting.

I have an issue for the power transfer unit… it’s the exact same issues with other 2019 jeep cherokees but my vin doesn’t apply…

The contact owns a 2019 Jeep Cherokee. The contact stated while driving at an undisclosed speed, the 4WD became inoperable. The message “Service 4WD” was displayed. The contact received notification of NHTSA Campaign Number: 25V011000 (Power Train); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The failure mileage was approximately 24,500. VIN tool confirms parts not available.

Mileage: 24,500

The contact owns a 2019 Jeep Cherokee. The contact stated while driving at various speeds, the message "Service 4WD" was displayed on the instrument panel. The vehicle was taken to a local independent mechanic, where it was diagnosed with power transfer unit failure. The local dealer was not contacted. The vehicle was not repaired. Upon further investigation, the contact related the failure to NHTSA Campaign Number: 25V011000 (Power Train); however, the VIN was not included. The manufacturer was made aware of the failure. The failure mileage was approximately 40,500.

Mileage: 40,500

My wife’s Jeep experienced the exact issue that warranted a recall on the rear transfer case snap ring degradation. Her VIN is not included in this recall and jeep refuses repair. The degradation presented a safety issue as it was very close to failing by the time it was detected. This same issue also happened to my father in law who also has a 2019 jeep limited. The current recall does not cover his jeep either. Multiple body shops stated that they had never seen anything like it in cars with such low mileage.

The contact owns a 2019 Jeep Cherokee. The contact stated that while driving at an undisclosed speed, the vehicle stalled with no warning light illuminated. The vehicle was able to restart. The vehicle was taken to an independent mechanic and was diagnosed with power transfer unit (PTU) failure. The contact was informed that the PTU needed to be replaced. The vehicle was repaired; however, the failure recurred. The contact stated while driving 60 MPH, the vehicle stalled with the 4WD failure message displayed. The contact received notification of NHTSA Campaign Number: 25V011000 (Power Train); however, the part to do the recall repair was unavailable. The vehicle was towed to the dealer but was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The approximate failure mileage was 105,000. VIN tool confirms parts not available.

Mileage: 105,000

My 2019 Jeep Cherokee was not on the recall list for failing PTU units. The vehicle has 43,300 miles. I randomly received multiple warning lights and once inspected by the mechanic I was informed the PTU unit needs to be replaced.

The contact owns a 2019 Jeep Cherokee. The contact stated that while attempting to accelerate from a stop, the vehicle experienced a loss of automotive power. There was no warning light illuminated. The vehicle was towed to a local dealer where the vehicle was diagnosed, and the contact was advised that the PTU was faulty and needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 63,900.

Mileage: 63,900

Purchased a 2019 Jeep Cherokee Trailhawk in November of 2022. December 29, 2023 it would not go into gear. Towed to local repair shop was told it was the PTU. Quote to fix was $3,250 but part was on backorder. Called Jeep customer service that same day and was told vehicle was past warranty by two months and they wouldn't be able to do anything. After three months of calling Jeep Customer Service, telling them each time I called where the vehicle was I was told that if it had been at a certified Jeep dealership they would have been able to help. A supervisor told me they dropped the ball, apologized and said they would heavily "coach" their employees for future calls like this. Still wouldn't guarantee any assistance but advised me to tow it to a Jeep dealership and they may be able to help. Finally get it towed, get a PTU put in only to receive a recall letter that the "new part" is still defective and can possible cause the vehicle to crash. This has been since January. I submitted a reimbursement for what I paid to have the first PTU put in but it was denied by Jeep saying because it was already a faulty PTU they couldn't reimburse me. I am still getting a check engine light, the auto start/stop light comes on and the vehicle stalls repeatedly. Both the independent repair shop and certified Jeep dealership confirmed that it is a faulty PTU unit that needs replaced.

My Service AWD light came on (stayed on) in January 2025. Prior to the steady light, it came on and off randomly. Originally, I did not notice any change in driving. I took it to the Jeep Dealer once the service light was steady and was informed the PTU has internal failure, and the part was on back order until March. I had to pay a diagnostic fee because I could not wait for the part to be available and needed my car, so I took it back. This was after a week of them holding the car and me constantly following up before they told me it was back ordered. I attempted to try another Jeep repair shop, they too confirm internal failure, but said the part is on back order and could not tell me when the part would be available. I am noticing that the car tends to pull to one side especially when turning, and while on local streets. After checking the NHTSA website I realize this problem (with the PTU) was recalled back in January for the same year and model as my car, but my car has not specifically been identified with this issue. I have less than 40,000 miles on my car. I want to have this issue resolved as soon as possible, but keep running into issues on finding a location that can get this part. I have lost days of using my car, and have taken off from work trying to get this issue resolved. Before this causes further issues, I want to get this resolved asap.

The contact owns a 2019 Jeep Cherokee. The contact stated while driving at an undisclosed speed, the engine seized. No warning light was illuminated. The vehicle was taken to an independent mechanic where it was unofficially diagnosed as an electrical failure. The contact was unclear of the repair that was performed; however, the contact stated the vehicle was being repaired. The contact received notification of NHTSA Campaign Number: 25V011000 (Power Train); however, the part to do the repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 69,700. VIN tool confirms parts not available.

Mileage: 69,700

Transmission slip between 1st and second gear

our 2019 jeep cherokee limited has had the service 4wd light on for a few months. having issue of it losing acceleration on hwy and on city streets. i have to drive alot for my work, it can cause me to lose income if it is not drivable. i have reported it to the manufacturer. but they state it is not on the recall list. even though they have other models of the same year and model under recall, for the same issues. what can i do? Cant afford to replace.

The contact owns a 2019 Jeep Cherokee. The contact received notification of NHTSA Campaign Number: 25V011000 (POWER TRAIN); however, the part to do the recall repair was unavailable. The local dealer was contacted, and it was confirmed that the part was not available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact stated that while driving at various speeds, the vehicle stalled without warning. The cause of the failure was not determined. The manufacturer and local dealer were notified of the failure. The failure mileage was 50,000. VIN tool confirms parts not available.

Mileage: 50,000

Took the vehicle for an oil change at the dealership and they did a vehicle inspection as well. The service 4 wheel drive light had been popping up on the dash as well as a message 4 wheel drive system unavailable. They said the rear differential or ptu had to be replaced and would cost 5 grand. Took it to a mechanic and he also said the ptu was bad and is coming up with a qoute for me as well.

The contact owns a 2019 Jeep Cherokee. The contact stated that the “Service 4x4” message was displayed. The contact stated that the transmission was shifting rough. The contact received notification of NHTSA Campaign Number: 25V011000 (Power Train); however, the part to do the recall repair was not yet available. The local dealer was contacted. The dealer informed the contact that the vehicle should not be driven, to prevent further damages. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was approximately 66,000. VIN tool confirms parts not available.

Mileage: 66,000

At 48,000 to 49,000 my vehicle started experiencing PTU issues and Auto start/stop feature issues. My PTU unit started grinding and making loud noises while driving. I contacted my local Chrysler/Jeep/Dodge dealership and they said my PTU and the sensor for the PTU was going out and needed to be replaced. I couldn’t drive my car for over 2 weeks because it was in the shop. It costs me over $5000 to get it replaced. My warranty couldn’t cover it and it says I don’t have any recalls. But other similar vehicles have the same issue and give a recall. After more research on the PTU issue, I noticed that 2013-2017 had the same recalls. Now my 2019 is being included with the FCA # 01C and the NHTSA Campaign # 25V011000. I believe my vehicle should be part of this safety issue and I should be reimbursed for this common safety issue.

During regular driving, the "4WD System Unavailable/Service Required" alert came on the driver screen and a "SVC 4WD" alert appeared on the bottom, right of the screen. It would appear intermittently at first but now it is there constantly when I start the car. It will also flash again every time I switch driving modes.

About 2 weeks after the extended warranty expired on my 2019 Cherokee I began to notice the Service 4 wheel drive message pop up on my dash. I took the vehicle to the dealership and was told that the PTU was faulty and that it would be $2200 to repair. As I could not afford it at that time I was advised that I could continue to drive without repair although I should not try to change traction modes on my vehicle. I have now gone nearly 3 years without repair and still very much feed that this is a defect that should be repaired by Jeep on all Cherokees that were manufactured around the same time as mine.

On multiple occasions the check engine/service fwd drive light would come on, my car would shake as I accelerated. Also when I would come to stop it would shake as well. I took my vehicle to NTB and Pep Boys multiple times over the years and recently took it to Dodge/Jeep dealership where they replaced PTU

The contact owns a 2019 Jeep Cherokee. The contact stated that the Service 4WD warning light was illuminated. The vehicle was taken to an independent mechanic, who determined that the failure was related to the power transfer unit. The contact called the local dealer and was informed that a diagnostic test was needed. The dealer confirmed that the VIN was not under recall. The vehicle was not diagnosed or repaired. The manufacturer was not contacted. The failure mileage was approximately 68,000.

Mileage: 68,000

The contact owns a 2019 Jeep Cherokee. The contact stated that while driving at 35 MPH, the vehicle began shaking, and she heard an abnormal thumping sound emanating from the engine compartment. After which, was warning message was displayed reading "4 wheel drive fault detected", the vehicle began to overheat, and she smelled a burning odor in the interior of the vehicle. The driver was able to pull to the shoulder of the roadway to turn the vehicle off. After restarting the vehicle, the vehicle returned to normal functionality, but the failure became a regular occurrence. The vehicle was not taken to the dealer or an independent mechanic. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 18V739000 (Power Train) and NHTSA Campaign Number: 25V011000 (Power Train), but the VIN was not included. The manufacturer was notified of the failure, a case was opened, and the contact was referred to the NHTSA hotline for assistance. The failure mileage was 90,000.

Mileage: 90,000

While driving the svc 4wd light came on and a clicking noise was heard. Took to mechanic. They stated the ptu needed to be changed and is common in jeeps

The contact owns a 2019 Jeep Cherokee. The contact received notification of NHTSA Campaign Number: 25V011000 (POWER TRAIN); however, the part to do the recall repair was not yet available. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2019 Jeep Cherokee. The contact stated that while his son was driving 50 MPH, the message "4WD Unavailable" was displayed and remained displayed for the entire day. The vehicle was taken to the dealer where it was diagnosed, and it was determined that an undisclosed part in the transmission needed to be replaced. The vehicle was not repaired; however, the dealer informed the contact that the dealer was waiting for the part to repair the vehicle. The contact related the failure to the NHTSA Campaign Number: 25V011000 (POWER TRAIN). The manufacturer was made aware of the failure and informed the contact that the VIN was not included in the recall. The contact was referred to NHTSA Hotline to file report the failure. The failure mileage was 70,000.

Mileage: 70,000

Vehicle lost power on the highway and rapidly decelerated. SVC 4wheel drive message light on. Not inspected yet.

Transmission failure due to faulty PTU while vehicle was moving at approximately 70 mph. My car rapidly decreased speed and drive power while in middle lanes of highway. The car is at a service center and available for inspection. The problem was diagnosed by an authorized service center. The vehicle has not been inspected by other parties. There were no warnings, indicators, or symptoms prior to the failure

Unknown. Discovered with maintenance

PTU is malfunctioning and cause my 4 wheel drive to no longer operate and it’s an all wheel drive vehicle. Dash light has “service 4 wheel drive” and error message states not available. There is a safety recall for a pin that could cause damage to the PTU and there is no solution from the manufacturer on this 6 yr old vehicle.

The contact owns a 2019 Jeep Cherokee. The contact stated while driving 45 MPH, the “Service 4WD” warning light illuminated. While accelerating, the transmission was slow to engage before shifting into the next gear. The contact linked the failure to NHTSA Campaign Number: 25V011000 (Power Train). The vehicle was taken to the local dealer, where it was diagnosed and determined that the PTU needed to be replaced. The dealer informed the contact that parts were on backorder. The vehicle was not repaired. The manufacturer was not contacted. The failure mileage was approximately 148,000.

Mileage: 148,000

Was driving on the highway when the parking break randomly engaged. This happened twice in 1 day and was followed by the alert "4WD System Unavailable Service Required" on dash. Took to dealership and was told its the "PTU" and the part is on a 6month backorder. My vin is not part of the recall and was told this is a very common problem with Jeep and just to keep driving it considering they cannot get the part anyways. The cost to fix it will be around $4,000 when the part does come in

The contact owns a 2019 Jeep Cherokee. The contact stated while driving at an undisclosed speed, the vehicle lost motive power with the transmission warning light illuminated. The contact received notification of NHTSA Campaign Number: 25V011000 (Power Train); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The vehicle was towed to the dealer and was diagnosed with the power transfer unit (PTU) failure. The contact was informed that the PTU needed to be replaced. The dealer confirmed that parts were not yet available for the recall repair. The manufacturer was not made aware of the failure. The approximate failure mileage was 45,000. VIN tool confirms parts not available.

Mileage: 45,000

The contact owns a 2019 Jeep Cherokee. The contact stated that while operating the vehicle, there was a humming sound coming from the rear of the vehicle. The following morning, the contact discovered that oil had leaked from the rear of the vehicle onto the garage floor. The vehicle was driven to the local mechanic, who diagnosed the vehicle and determined that the rear differential was faulty and needed to be replaced. The vehicle was later towed to the local dealer who confirmed the diagnosis that the rear differential was faulty and needed to be replaced. The vehicle was not yet repaired. The manufacturer was notified of the failure, but no assistance was offered. The failure mileage was 128,553.

Mileage: 128,553

The contact owns a 2019 Jeep Cherokee. The contact stated that the message “Four Wheel Drive System Requires Maintenance” was displayed on the instrument panel. The vehicle was taken to a local dealer to be diagnosed, and the contact was informed that the power transfer unit (PTU) was faulty and needed to be replaced. The vehicle was not repaired. The contact referenced NHTSA Campaign Number: 25V011000 (Power Train); as a possible cause for the failure; however, the VIN was not included. The manufacturer was notified of the issue. The approximate failure mileage was 61,500.

Mileage: 61,500

The contact owns a 2019 Jeep Cherokee. The contact stated that while driving at slower speeds up to approximately 60 MPH, the vehicle was shaking with the transmission shifting hard. The contact stated that while his girlfriend was driving at an undisclosed speed, the vehicle lost motive power. There were no warning lights illuminated. The contact received notification of NHTSA Campaign Number 25V011000 (Power Train); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The failure mileage was approximately 58,000. VIN tool confirms parts not available.

Mileage: 58,000

PTU system was faulty and needed to be replaced. There is currently a recall on this issue with 2019 Jeep Cherokees, but Jeep informed me that my VIN was not associated with this recall. Even though I personally paid to have the issue fixed 3 weeks before the recall.

The contact owns a 2019 Jeep Cherokee. The contact stated that while driving at an undisclosed speed, the transmission shifted incorrectly, and the vehicle stalled with the message “4WD Unavailable - Service Required” was displayed. The vehicle was able to restart. The dealer was contacted. The vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 96,000.

Mileage: 96,000

The contact owns a 2019 Jeep Cherokee. The contact received notification of NHTSA Campaign Number: 25V011000 (Power Train); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

Was driving down the road approximately 30 to 40 miles an hour and the service four-wheel drive light came on.

Rear differential locked up. I was told the front differential is bad to and probably the PTU

Power train has a recall. There is no remedy for said recall yet. Car has issues shifting

In the past two weeks, my car has stalled three times, all occurring approximately 5-10 minutes after starting my drive. Everything works fine until I apply the brakes, at which point the car immediately stalls while in traffic. Fortunately, each time, I was able to turn on my hazard lights, pull over to the side of the road, and restart the car—though it took some effort. Each incident also happened when my automatic start-stop system was turned off. These stalling incidents seem similar to a recall issue from 2020, where a computer system update was required. However, in 2020, I was unable to restart the car without a jump after it stalled. There have been no warning lights on the dashboard, and the car has not yet been independently reviewed by a dealer.

My 2019 Jeep Cherokee Trailhawk Elite has had a recall on the PTU for some time now with no remedy in the near future. Serious safety issues are at stake. This recall may cause a crash without warning due to loss of motive power. Also, loss of park function can cause vehicle to cause injury or death as well while outside the vehicle. How can MOPAR not have to fix this in a timely manner? How it this not illegal? I still have to finish paying the money I owe on something that isn't worth more than the amount I can get for the metal I can scrap from it. Jeep knew about this in my 2014 Cherokee, unfortunately I bought another one. 12/2023 Canada was aware. It took until January 2025 for us to be formerly informed of a recall. I get warning lights and transmission seems to be in neutral at times.

The contact owns a 2019 Jeep Cherokee. The contact stated that while driving 50 MPH, the transmission shifted incorrectly. The message “4WD Unavailable - Service Required” was displayed. The vehicle was taken to a dealer, where it was diagnosed with PTU failure. The contact was informed that the PTU needed to be replaced. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 89,300.

Mileage: 89,300

I was driving approximately 30 mph on an exit ramp and as I pressed the gas to accelerate when I got below speed, the drive power completely ceased, started making a noise that I have never heard, almost like a baseball card in a bicycle wheel. The screen flashed a 4WD alert, and then shut off / went completely black. I could not accelerate, I could not turn the wheel at all as it locked up, and once the car finally stopped, I had to keep the break pressed because it would not shift into park. it wouldn't move forward but i was afraid if i let my foot off, it would randomly start again. A truck behind me nearly crashed into the back of my car which would have killed me. I quickly had to pull off to the right in the shoulder as my car came to a dead stop. My car was towed by AAA and brought to the nearest mechanic, as that is the only way they will tow a car. I was told the engine is shot. I have 40,000 miles on my 2019 car. this is completely unacceptable. I know there is a recall for EXACTLY what happened to my car on THE SAME YEAR AND MODEL CAR, but apparently my VIN is not included in the recall. I'm out $13,000 that I owe on this car now and have no options at all financially.

The contact owns a 2019 Jeep Cherokee. The contact stated while driving 30 MPH, the transmission disengaged, and the vehicle lost motive power. No warning lights were illuminated. The contact stated the vehicle was without power for approximately 2 seconds, and then the transmission re-engaged. In addition, the contact stated that when the transmission re-engaged, the transmission shifted hard. The vehicle was taken to the dealer; however, the contact was informed that parts to repair the vehicle were not available. The contact received notification of NHTSA Campaign Number: 25V011000 (Power Train); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure but was unable to confirm when parts would be available. The failure mileage was 83,500. VIN tool confirms parts not available.

Mileage: 83,500

The contact owns a 2019 Jeep Cherokee. The contact stated that while driving approximately 55 MPH, the 4WD became inoperable and the "4WD Error - Service Soon" message was displayed on the instrument panel. No warning lights were illuminated. The vehicle was taken to a dealer where it was diagnosed that the Power Transfer Unit needed to be replaced. The contact researched and was made aware of NHTSA Campaign Number: 25V011000 (Power Train); however, the VIN was not included. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline to report the failure. The failure mileage was approximately 45,000.

Mileage: 45,000

The vehicle is shutting down while driving. Full power down. I have replaced the battery and taken it to Jeep. They have reset and ran multiple diagnostics. The car shows nothing wrong. Each time I call MOPAR about the PTU recall which is causing from 2017-2019 Jeeps to shutdown they say my VIN isn’t listed so they are unable to cover it under the recall. My car is doing exactly what the recall is describing.

The contact owns a 2019 Jeep Cherokee. The contact stated while driving at slow speeds, the vehicle jerked with an abnormal grinding sound coming from the middle of the vehicle. The message "Service 4WD" was displayed. The contact pulled over to the side of the road, and then resumed driving. The vehicle was taken the dealer, where it was diagnosed with internal PTU failure caused by the PTU motor blockage. The manufacturer was notified of the failure and a complaint was filed. The manufacturer informed the contact that the VIN could be included in a related recall in the future. The vehicle was repaired. The contact later became aware of NHTSA Campaign Number: 25V011000 (Power Train); however, the VIN was not included. The manufacturer was contacted and advised the contact that he could be reimbursed for the previous repairs after the dealer had confirmed that the failure was related to the recall. The failure mileage was approximately 145,591.

Mileage: 145,591

The contact owns a 2019 Jeep Cherokee. The contact stated that upon coming to a complete stop, the vehicle suddenly stalled and failed to immediately restart. The vehicle was pushed to the shoulder of the roadway, where the vehicle was restarted after several attempts. After restarting the vehicle, the vehicle returned to normal functionality, but the failure became a regular occurrence. The transmission warning light was illuminated. The vehicle was taken to an independent mechanic, who diagnosed a failure with the Power Transfer Unit (PTU) snap ring. The contact was advised to take the vehicle to the dealer. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 25V011000 (Power Train); but the VIN was not included. The manufacturer was not notified of the failure. The failure mileage was 75,000.

Mileage: 75,000

The contact owns a 2019 Jeep Cherokee. The contact stated while driving at an undisclosed speed, the transmission made a whining sound, and the transmission unexpectedly downshifted. The check engine warning light illuminated. The vehicle was taken to an independent mechanic, where it was diagnosed with a failed power transmission (PT) gear 2. The contact was informed that the transmission needed to be replaced. The contact referenced an unknown recall; however, the recall was not associated with the VIN. The vehicle was not repaired. The vehicle was towed to the dealer; however, the diagnostic test was not performed. The manufacturer was made aware of the failure, and a case was filed. The failure mileage was approximately 25,000.

Mileage: 25,000

Drive shaft is broken completely and needs replaced. I first heard the cleaning while driving and then took it for inspection. My splines have damage as well.

The contact owns a 2019 Jeep Cherokee. The contact stated that while driving at an undisclosed speed, the contact noticed that the 4WD warning light was illuminated. The vehicle was taken to the dealer where it was diagnosed that the power transfer unit had failed and needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and confirmed that the VIN was not included in NHTSA Campaign: 20V343000 (Power Train). The failure mileage was approximately 73,000.

Mileage: 73,000

Started car prior to leaving house. When entering car, placed car into run mode. Released parking brake and placed into drive. Service 4WD light came on with. When pulling out of driveway, I made a left turn which the car made a clunk noise in the front end. When driving a little further I topped the hill only doing about 15 mph. Once accelerating down the hill the car shifted and made a loud grinding noise. This prevented the car from traveling any faster. This also resulted in a needed emergency pull over on back road with no shoulder. Car was then parked, turned off for about 2 minutes in traffic. At that point car was restarted with no Service light. I began to accelerate and noise went away. Further driving brought light back on and off but no noise at this time. I have a concern this could happen at highway speeds resulting in a unessarcery car accident. There seems to be a high fail rate with these cars and the PTU. I would highly recommend extending the safety recall to all Jeeps with this brand PTU.

Svc 4wd light has been on for several months. Had it checked out at auto shop. They stated that ptu needed had issues and would cost 3000 to repair. Did not get it fixed.

See attached document for complaint.

When driving to work a popping/clunking sound was noticed from under the vehicle. Coasted to a stop, Jeep wouldn't move when in drive like there was no power. No service lights came on. Stuck on the side of the road with cars driving by. Since the Jeep wouldn't move it was difficult to ensure I was completely off the road. Called AAA, towed Jeep to repair shop where a catastrophic failure of the rear differential and transfer case was noted. We were in the process of trading the Jeep in due to multiple issues noted during the last service inspection, including corrosion near snap ring of rear differential.

I have a 2019 Jeep Cherokee Limited 60,897 miles. I have an error message that has been constantly on "Srvc 4WD". This is a current recall however my VIN is not included. NHTSA Campaign Number: 25V011000

While diving on interstate 435 at highway speed the PTU failed on the vehicle while crossing a long bridge with no significant shoulder to pull over to. Driver had to coast the vehicle to the end of the bridge creating a safety hazard due to reduced speed, eventually pulling over on to shoulder after the bridge. Vehicle would not move and actually started to roll backward while in gear. The safety of the driver and all others traveling on the road behind the vehicle were put at risk due to the vehicle becoming inoperable at interstate speeds. Power Transfer Unit failed and is still in place on vehicle awaiting repair. The vehicle was taken to a dealer for diagnosis and remains there awaiting repair. The PTU was inspected by a mechanic at the dealership. There was no warning prior to the failure of the part.

The contact owns a 2019 Jeep Cherokee. The contact stated while driving approximately 60 MPH, the "Check 4-WD" message was displayed. The contact had taken the vehicle to a local dealer, where it was diagnosed and determined that the Power Transfer Unit (PTU) had failed and needed to be replaced. The vehicle was not repaired. The contact had researched online and related the failure to NHTSA Campaign Number: 25V011000 (Power Train); however, the contact's vehicle was not part of the VIN selection. The manufacturer was informed of the failure and referred the contact to the NHTSA Hotline. The failure mileage was 36,780.

Mileage: 36,780

My vehicle yesterday indicated a warning light on the dashboard SVC 4WD. I see there is a recall for this issue which covers my year but when I enter my VIN number it indicates there are no recalls associated with it.

The contact owns a 2019 Jeep Cherokee. The contact stated that the Service 4WD warning light was illuminated. The vehicle was taken to the dealer who diagnosed that the power transfer unit had failed and needed to be replaced. The vehicle was not repaired. The contact became aware of NHTSA Campaign Number: 25V011000 (Power Train); however, the VIN was not included. The manufacturer was not informed of the failure. The failure mileage was 64,000.

Mileage: 64,000

The contact owns a 2019 Jeep Cherokee. The contact stated while driving 40-45 MPH, the 4WD warning light illuminated, and the 4WD Mode became inoperable. The contact was able to continue driving. The contact stated that the failure had caused the vehicle to slide while driving on snowy road surfaces. The vehicle was taken to Carfix Auto Repair, where it was diagnosed that the PTU had failed and needed to be replaced. The contact related the failure to NHTSA Campaign Number: 25V011000 (Power Train); however, the VIN was not included. The vehicle was not repaired. The dealer and the manufacturer were not notified of the failure. The failure mileage was 96,000.

Mileage: 96,000

See that there is a voluntary recall, to start, my first occasion, I was driving down a busy highway with my child in the car. The check engine light engaged, all lights on dash came on and the car stopped while I was driving down the highway. Luckily we didn’t get injured. This stopped for a while, then restarted 3-4 more times after slowing to a stop in the middle of a road, highway. Now, the engine jerks so hard when accelerating, or when slowing down as if the engine was ready to fall out. This is extremely dangerous and needs the recall to be in effect, fixed as soon as possible before someone gets killed. Parts on back order indefinitely is unbelievable. What are we supposed to do? Drive, and hope that we don’t get killed because of a defect??

The contact owns a 2019 Jeep Cherokee. The contact received notification of NHTSA Campaign Number: 25V011000 (Power Train); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that there was smoke entering the cabin of the vehicle through the vents from the engine. There were no warning lights illuminated. The vehicle was taken to the dealer who diagnosed that there were metal shavings inside the transmission fluid. The vehicle was not repaired. The dealer referred the contact to the manufacturer. The manufacturer was made aware of the issue, offered to assist with a rental vehicle, and opened a case. The failure mileage was approximately 66,000. VIN tool confirms parts not available.

Mileage: 66,000

The contact owns a 2019 Jeep Cherokee. The contact received notification of NHTSA Campaign Number: 25V011000 (Power Train); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2019 Jeep Cherokee. The contact stated that while driving at undisclosed speeds, the “Service 4WD” warning light illuminated. While driving uphill, the vehicle jerked and stalled; however, the vehicle was restarted after several attempts. The contact stated that the failure was related to NHTSA Campaign Number: 25V011000 (Power Train). The contact called the local dealer, who confirmed that there was no warranty coverage on the vehicle. The vehicle was not diagnosed or repaired. The vehicle was taken to an independent mechanic who determined that the PTU needed to be replaced. The manufacturer was contacted and confirmed there was no warranty coverage on the vehicle for the failure. The failure mileage was approximately 102,000.

Mileage: 102,000

The contact owns a 2019 Jeep Cherokee. The contact stated that while reversing out of the driveway, the transmission went into neutral, and the check engine, traction control, and parking brake warning lights were illuminated. The contact proceeded to switch from all-wheel drive to auto and the vehicle shifted into reverse. The vehicle was taken to a local dealer where the vehicle was diagnosed and the contact was informed that the failure was attributed to an incorrect gear ratio and that the vehicle could not be repaired because the failure could not be duplicated. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 55,000.

Mileage: 55,000

The contact owns a 2019 Jeep Cherokee. The contact received notification of NHTSA Campaign Number: 25V011000 (POWER TRAIN); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue. The manufacturer was made aware of the issue. The contact stated while the vehicle was parked, there was a puddle of fluid underneath the vehicle, and there was an abnormal odor coming from the engine. There were no warning lights illuminated. The vehicle was then taken to a dealer where it was diagnosed and determined that the power transfer unit needed to be replaced. The contact was informed that there were metal shavings inside the transmission fluid. The contact was advised not to drive the vehicle. The vehicle was not repaired because the part was not available. The contact then took the vehicle to an independent mechanic and was informed that the power transfer unit needed to be replaced. The failure mileage was approximately 85,000. VIN tool confirms parts not available.

Mileage: 85,000

My car has less than forty five thousand miles on it. The rear diferential cracked. I have seen a lot of the same problem with other Jeep Cherokees and the differential cracks in the same spot each time, leading many of us to believe this was caused by a manufacturing defect. My car is recently out of power train warranty and the repair is over four thousand dollars. While I don't know if this is related, in the car wash, my vehicle will flash a warning that I need to put the car in park and press the brake or it won't go into drive. This is very distressing because in the car wash. There is usually a car moving a couple of feet behind me can I can't press on the brake and put the vehicle in park.

While driving the Cherokee the vehicle shut down. No check engine or warning lights come on.

Have been dead spots in the gas pedal since we bought it, had almost caused accidents a few times. The transmission has been banging in gear for 4 years. The rear brake calipers do not work. I have asked the dealer many times why my 19 doesn't have the recalls for thus like the 18 and 20 do. They have no answers. I

The contact owns a 2019 Jeep Cherokee. The contact received notification of NHTSA Campaign Number: 25V011000 (Power Train); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2019 Jeep Cherokee. The contact stated that while driving at an undisclosed speed, the “Service 4-WD” warning light was illuminated. The vehicle was taken to the dealer where it was diagnosed with power transfer unit failure. The contact was informed that the power transfer unit needed to be replaced. The vehicle was not repaired. The contact was informed that parts were on backorder. The manufacturer was not made aware of the failure. The failure mileage was 122,000.

Mileage: 122,000

The contact owns a 2019 Jeep Cherokee. The contact stated that while driving at various speeds, the vehicle failed to immediately accelerate while depressing the accelerator pedal. The contact stated that the vehicle was hesitating while accelerating. The cause of the failure was not yet determined. The manufacturer and local dealer were notified of the failure, but no assistance was offered. The failure mileage was 19,000.

Mileage: 19,000

Acceleration would not kick in right away and then it would cause a sudden rapid acceleration. I took it to Jeep they said it was a PTU problem. I am original owner I purchased an extended warranty that will cover the issue. However, the part is indefinitely on back order.

Following up on NHTSA ID Number: 11632353: Per NHTSA's website: "If the manufacturer has failed or is unable to remedy this safety recall for your vehicle in a timely manner, please contact the NHTSA Vehicle Safety Hotline at: 1-888-327-4236 or TTY: 1-800-424-9153 or file an online complaint with NHTSA." — I won't recount the full incident of original malfunction related to the PTU and now having been issued safety recall. But to add further complication and still any lack of resolve, we received the notifications of issuance of a safety recall related to our PTU failure. However, all correspondence has continued to state indefinitely that the is currently no resolve available for the problem. Meanwhile, the additional safety concerns and financial hardships this has caused, are compounding. First off, when attempting to move the vehicle which is completely unable to be driven whatsoever, my family and I literally were going to attempt to push the car, as it's completely immobile by its own power. And worse and scarier yet, when we attempted to do so, we found that it could no longer be trusted to hold to it's spot, in the park gear selector position! And having the completely electronic parking brake only, and with a brand new battery now also completely dead mysteriously, parking brake is completely unusable. Only choice has been to keep the vehicle sitting up against wheel chocks on all four wheels. It has become nothing but a source of anxiety and worry about our safety, but also about our lack of any resolve on when, if ever, we'll be able to get it fixed, so that we can hopefully immediately sell it, to get it out of our worrying minds. Secondly, we bought a second car in order for my wife and I both to have, reliable transportation. She being a nurse with a full time position, we had no choice but to have an immediate resolve, whereas Jeep has given us no indication of any fix, at any time in the near future. Unacceptable and Jeep needs to resolve asap.

Oil filter housing; sensors; gasket; coolant temp sensor . Wheel sensor set too low and NOT what is recommended for wheel safety.

PTU component failure. A loss of drive power increased severity of a crash and injuries. The problem has been confirmed by Jeep dealership service center. The vehicle/component has not yet been inspected. Mechanical grinding noise and loss of drive power, vehicle would continue to stay in motion and brakes would not work effectively.

While Driving the vehicle shut off all lights went off on dashboard . Vehicle also jerks forward at stop lights transmission issues. There was no warning light or codes when checked with OBD

The contact owns a 2019 Jeep Cherokee. The contact stated while driving 76 MPH and attempting to depress the accelerator pedal, the vehicle failed to respond as needed. The contact merged into the slow lane, pulled over to the right side of the road, shifted the vehicle to park, and heard an abnormal grinding noise coming from the transmission. No warning lights were illuminated. The contact stated that a dealer was contacted. The vehicle was taken to the dealer and the dealer refused to diagnose the vehicle. The vehicle was not repaired. The contact related the failure to NHTSA Campaign Number: 25V011000 (POWER TRAIN). The manufacturer was notified of the failure and referred the contact to Mopar to obtain a rental vehicle. The failure mileage was 102,555.

Mileage: 102,555

The contact owns a 2019 Jeep Cherokee. The contact stated that the Service 4WD warning light was flashing and had become constant. The contact stated that while accelerating to make a right turn from a stop light at approximately 25 MPH, the vehicle stalled. There were clicking and popping sounds coming from the transmission. The failure was brief before the vehicle self-corrected, and the contact was able to continue driving. The contact stated that while in a School's pick-up line with stop-and-go traffic, the brake pedal was depressed, and the vehicle lost power. The contact shifted to park, restarted the vehicle, and continued driving. The vehicle was taken to a certified mechanic, who diagnosed that the power transfer unit (PTU) had failed and needed to be replaced. The vehicle had not been repaired due to the replacement part being on backorder. The vehicle was towed to the residence. The manufacturer was made aware of the failure and confirmed that the VIN was not under recall. The manufacturer referred the contact to the NHTSA Hotline to report the failure. The failure mileage was 80,000.

Mileage: 80,000

My SVC4wheel is unavailable temporarily service needed is on been on since I got jeep recently I was thrown into a ditch and wasn't able to control the jeep due to no 4 wheel drive but my stability control is tied to that. And I believe it is part of the recent ptu recall jeep just had from 2017-2019 jeep Cherokee. I have exact same issue. My jeep acts like it wants to always stall which is part of the recent recall lose of power to the power transfer unit b could become damage band stall . My jeep has exactly same issues as that recall and I was out in a ditch due to lack of power to put it in 4 wheel drive.

4×4 temporary unavailable service required. Light has been on since I bought it on November told dealer , and this is connected to my stability control andy rear all over road it acts like it wants to stall and I already went on to ditch 4 days ago due to ice and snow and not being Able control car fully

ChatGPT You said: My jeep 2019 is losing power and steering which lead em.to.collide with a pole to stop the vehicle in was going around 30 mph and the brakes also stopped working write me a complaint answering these questions with my story What component or system failed or malfunctioned, and is it available for inspection upon request? How was your safety or the safety of others put at risk? Has the problem been reproduced or confirmed by a dealer or independent service center? Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear ChatGPT said: ChatGPT Complaint Regarding Vehicle Malfunction – 2019 Jeep To Whom It May Concern, I am writing to formally report a serious safety issue with my 2019 Jeep, which resulted in a dangerous loss of control while driving. Component/System Failure: While driving at approximately 30 mph, my vehicle suddenly lost power, causing both the steering and braking systems to fail simultaneously. This forced me to collide with a pole in order to stop the vehicle. I believe this may be related to the electrical system, power steering, or braking system. The vehicle is available for inspection upon request. Safety Risk: This malfunction put both my safety and the safety of others at significant risk. Losing power, steering, and braking capabilities made it impossible to control the vehicle, which could have led to a severe accident involving other vehicles, pedestrians, or property. Reproduction/Confirmation: At this time, I have not had the issue formally reproduced or confirmed by a dealer or independent service center, but I am seeking an inspection to determine the cause. Inspections: The vehicle has not yet been inspected by the manufacturer, police, or insurance representatives, but I am in the process of reporting this incident to all relevant s

The 4WD service light came on but the transmission has been having problems while shifting. It seems like it really struggles to change gears. This could be a huge problem if it doesn’t shift. When I went to the mechanic they said it was a PTU issue and they have been seeing a bunch of Jeep Cherokees with this issue.

Power transfer failed while going through and intersection resulted in the vehicle being stranded in the travel lane of the highway I was crossing. Vehicle was towed to the closest transmission shop after jeep informed me there is currently no fix for the situation and they could not help with warranty service due to no repair has been found

The contact owns a 2019 Jeep Cherokee. The contact stated while driving at an undisclosed speed, the vehicle lost motive power and stalled. The contact stated there was a grinding sound coming from the vehicle and the 4-WD warning light was illuminated. In addition, the contact stated that the failure was persistent. The vehicle was not diagnosed or repaired by an independent mechanic or the dealer. The contact referenced NHTSA Campaign Number: 25V011000 (Power Train); however, the VIN was not included in the recall. The manufacturer was not made aware of the failure. The failure mileage was approximately 134,000.

Mileage: 134,000

Had to have the PTU replaced in May of 2023 due to the sv 4wd light that came on. Now fast forward to January of 2025 I needed to replace the rear differential. Also new tires once again! Correlation? Who knows. I keep hearing from dealerships I’ve dealt with this is a common issue for the 2019 Jeep Cherokees. I’m hoping enough customers put in complaints so we can get compensated. It makes me want to tell everyone to avoid purchasing Jeeps. ( At least 2019) This has been expensive and frustrating and worrisome about my family and I safety. I do have pictures upon request from the dealership(s) that have worked on my vehicle.

The contact owns a 2019 Jeep Cherokee. The contact stated while driving at an undisclosed speed, the vehicle inadvertently lost motive power. The contact was able to pull over to the shoulder of the roadway, where the vehicle was able to be restarted. After restarting the vehicle, the failure persisted, and the vehicle was unable to accelerate above 15 MPH. The check engine warning light was illuminated. The vehicle was taken to an independent mechanic, who diagnosed a failure with the Power Transfer Unit. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 25V011000 (Power Train), but the VIN was not included. The manufacturer was notified of the failure but provided no assistance. The failure mileage was 130,000.

Mileage: 130,000

PTU/rear differential failure The car began to act weird making some popping and banging noises on a two separate occasions, after that there began to be a rattling noise the car then during acceleration just lurched and almost locked up to a complete stop. Luckily this happened on a city street and a non busy hour of traffic with no one following. Other than the two sounds that were sporadic and far in-between not pinpointing anything seriously wrong initially there was no indication of serious issues, no warning lights or dash lights indicated an issue eventually there was a slight rattling then the lock up, even after the lurching incident there was no warning or dash lights that signified and issue. Dealership confirmed it's the rear differential/PTU wants $6,000 to repair the damage seems to indicate it's an occurrence due to pothole damage

The contact owns a 2019 Jeep Cherokee. The contact stated that while depressing the accelerator pedal, the vehicle hesitated before surging forward and accelerating. The check engine warning light was illuminated. The vehicle was taken to a certified mechanic who diagnosed that the power transfer unit had failed. The power transfer unit was replaced. The contact stated that after the vehicle was repaired, the contact learned online that there was a recall related to the failure under NHTSA Campaign Number: 25V011000 (Power Train); however, the VIN was not included. The manufacturer was not made aware of the failure. The failure mileage was 62,000.

Mileage: 62,000

Rear differential cracked at approximately 53,000 miles. The gear oil began leaking profusely. There were no warning lights so if I had continued to drive it, the rear could have locked up. My local shop (fox run automotive in Bear, Delaware) cannot find new dealer parts. A used differential sourced from a lot will be used at a cost of $3,400 to me.

Rear differential is going dealership says it’s a common issue.

PTU (Power transfer unit) I am writing to express my dissatisfaction with the ongoing lack of resolution regarding my Jeep's Power Transfer Unit (PTU) replacement. Since November 19, 2024, my vehicle has been in service at Larry H. Miller, located at 9733 Coors Blvd NW, Albuquerque, NM 87114. The dealership has informed me that the necessary part is on indefinite backorder, with no expected timeline for delivery. Despite my efforts, I have been unable to receive any assistance or timely resolution. The dealership is suggesting that I trade in my vehicle for a newer model, which I find completely unacceptable, especially since the part required for my vehicle’s repair is covered under my warranty. I have been working with Javiar Sanchez, the Service Manager, and have made multiple attempts to resolve this issue, but unfortunately, I have received no substantial help or updates. Additionally, I have contacted Jeep directly, with no progress made. This situation has left me in the unfortunate position of continuing to make payments on a vehicle that I am unable to drive. As my Jeep remains at the dealership without a resolution, I kindly request immediate assistance in facilitating the repair of my vehicle under warranty, or an alternative resolution to this issue.

I noticed an oil leak in the rear of the car. I went underneath and noticed the casing of the rear differential is separating at the seam. This can cause the rear to lock up, which can cause a loss of control. The warranty is expired. After doing research, there are thousands of cases with the exact same problem. My mechanic even said he has seen this on a few different jeeps of the same model. This should be a recall.

Hi, I am making this report because my jeep has a similar issue I've noticed has been recalled on earlier year jeep cherokees my service 4WD light has come on every time I drive including losing access to my 4WD in the vehicle. While stopped my jeep seems to stall out occasionally at stop lights or signs. Every mechanic we have seen said it could be a manufacture issue but it could also be the transfer case actuator. I just wanted to send this in because it is an issue that would cost my family financially to fix. If there is any way to look into this that would be great.

The contact owns a 2019 Jeep Cherokee. The contact stated while driving approximately 35 MPH, the vehicle failed to properly accelerate while depressing the accelerator pedal. The contact stated that after stopping and restarting the vehicle, the failure self-corrected. The contact stated that while operating the vehicle, the check engine warning light and 4WD message was intermittently displayed. The vehicle was taken to the local dealer who diagnosed that the power transfer unit was faulty and needed to be replaced. The vehicle was not yet repaired. The manufacturer was notified of the failure. The contact was informed of NHTSA Campaign Number: 25V011000 (POWER TRAIN). The contact stated that the vehicle had experienced the failure listed in the recall. The failure mileage was 70,000.

Mileage: 70,000

The contact owns a 2019 Jeep Cherokee. The contact stated that while driving at an undisclosed speed, the message "4WD Unavailable - Service Required" was displayed. The vehicle returned to normal functionality, but the failure became a regular occurrence. No warning lights were illuminated. The vehicle was taken to the dealer, who diagnosed a failure with the power transfer unit resulting in damages to the 4WD actuator. The contact was informed that the 4WD actuator needed to be replaced. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 25V011000 (Power Train), but the VIN was not included. The manufacturer was not notified of the failure. The failure mileage was 50,000.

Mileage: 50,000

During acceleration to pass another vehicle, my engine had lost all power and acceleration and I had to make a split decision to brake and maneuver my vehicle back into my lane behind multiple vehicles who were behind me before I attempted to pass. Had there have been oncoming traffic within that mentally unaccounted time that I was in the opposite lane, I could have been in a very large deadly accident. Cylinder 1 and 2 are testing at 0 compression, Oil is leaking into the turbo and out of the exhaust. I have had regular oil changes and a tune up with the mentioning of a low power and jolting issue during acceleration and the dealership did not look into my concerns other than their simple findings of one burnt spark plug, I had all 4 replaced at that appointment, the engine is broken about 6 months later.

On 12/30/2024, I received a “4WD SVC” light on the dashboard of my 2019 Jeep Cherokee (odometer reading 61,000). Upon a quick Google search, this is a very common problem with the Jeep Cherokee’s Power Transfer Unit. I took my Jeep in to be diagnosed at an independent service center (1/3/2025), where it was confirmed that my vehicle was reading a code: C14A7-97 (PTU motor component, or system operation obstructed, or blocked). It has been noted that the PTU failure can result in a loss of power to the front wheels, potentially causing reduced traction, difficulty turning, and noticeable noises like grinding or knocking, especially when turning, due to the malfunctioning gears inside the unit; in severe cases, the front wheels might completely lock up depending on the nature of the failure. My vehicle has not been inspected by the manufacturer, police, or insurance representative; however, a Google search indicates that there is an ongoing class action investigation (Saunder, Schelkopf - Attorneys at Law) for PTU failures in 2019-2022 Jeep Cherokee’s.

Power Transfer Unit failed at 79,100kms. Previous year models had a recall of PTU but my VIN is excluded. Common failure.

Last week, my wife was turning left at a busy intersection and her 2019 Jeep Cherokee suddenly wouldn't accelerate, and she had to coast across 4 lanes of traffic during evening rush hour. After placing in park and shutting off to refuel, she restarted and upon putting in drive, 4WD Srv light was still on, yet this time the vehicle was able to move again. So luckily she was able to get home. Next morning, I went to take the car to local mechanic. Sitting at the end of our street and ready to turn left onto a high-traffic main road, I experienced the same condition, with 4WD Srv light, also check engine symbol indicator, and also the same error message on info screen of: "4WD Neutral Warning Vehicle May Move Even in Park." And similarly, when I tried to start pulling out with cars approaching from both directions, when taking my foot off the brake and onto the accelerator, I felt no resistance at the pedal, as RPMs increased yet the vehicle didn't move an inch. I shifted into Park, and momentarily killed the engine. Then restarted it, and once back into drive—although 4WD indicator was still on—I was able to get power to the drive wheels and was able to pull out. Seeing as my [XXX] was also in the car with me, I'm very grateful that the failure to accelerate didn't occur at the moment I would've just pulled out in front of fast-approaching traffic. I took the vehicle to a local mechanic and explained the situation. A few hours later, they called me stating the Power Train Unit (PTU) was bad and would need to be replaced. They also informed me that the part, according to a local Jeep dealer they contacted was unavailable and "not even on the horizon." They said a used and remanufactured part could be used to make the repair, but that it would cost $600 more than if a new part were available. They also said that there were no aftermarket parts available, and that the part itself was not repairable, but had to be replaced. Quoted $3700. The Power Train Unit INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATIO

I'm the single owner of the jeep with roughly 50,000 miles on it. It has not been abused nor been in an accident. I took the jeep in for a brake job (by an ASE certified mechanic) and during the service they noted that the casting of the rear differential had failed in what appears to be a bad casting/manufacturing defect. The part that failed is what retains the seal for the differential. Had it completely let go, the fluid could have drained out causing a complete failure of the differential. Of course, depending upon when the failure were to occur, the severity risk is vast. I had it replaced to the tune of over $3,000. On-line searches indicated that this is a known issue yet I was not able to find any sign of a recall to inspect or repair. My next step is co contact Stellantis to seek restitution although I suspect that since the failure was found beyond the warranty period, that I will be unsuccessful....fingers crossed.

Hello, the 2019 Jeep Cherokee that I have has a cracked rear differential and no accident that the vehicle was in could’ve caused. I also know another person personally that has the same year make, and model as me that has the exact same problem of a cracked rear differential. Also, after talking to a mechanic in our local area, who stated he sees cracked rear differentials in Jeep Cherokees A lot more than he thinks he should and is surprised there’s no recalls on it. The safety concern has led me to decide to get rid of the car since I am concerned there should be a recall on this part of the Jeep Cherokee, but there is not, and I feel other recalls could be overlooked as well. Also, after some research online, I see there are many cases of the same cracked rear differential in the jeep Cherokee, especially in and around the year of 2019. There was no specific incident that happened to report on. I could hear a noise so we’ve had three mechanics/appraisers people look at it. All quote around $3,000 to repair. Also, all say this kind of crack is unsafe to drive.

While unloading groceries from the rear of the vehicle that was in park and turned off the vehicle started rolling backwards down the gradual slope of our driveway. Thankfully it was rolling slowly enough that I was able to grab my spouse and pull her to a safe position while we watched the vehicle roll into the street. Since then we have set the auto parking brake to engage whenever the vehicle is turned off. Recently the service 4wd light has come on. The vehicle just passed 60k miles and it appears that Jeep Cherokees have had a history of issues with their PTUs and it appears they continue to with the model we have as well.

SVC 4WD driver light came on - error code c1415-92. Needs PTU replaced at cost of almost $4000.00. Only 37400 miles on the vehicle. No recall for the 2019 model.

At 66,000 miles my 2019 Jeep Cherokee gave me a service 4WD light. The error code is related to needing to replace the PTU. This causes a huge safety issue as to when the car decides to be in 4WD or front wheel drive. I have experienced loss of directional control in light rain with normal acceleration due to this fault. I was told that this will cost around $4,000 to replace and the wait time on the manufacture part is 4-5 months out.

PTU failed causing 4WD to be disabled.

The rear differential failed. Our safety was put at rick because this is what drives the rear wheels causing them to lock up and lose control. The vehicle is currently at the local jeep dealer and they have deemed it to fail. The issue is apparently a very common as there are over 1k units on back order. Over 6 months back log so with no help from the dealership we have a 6k paper weight.

The contact owns a 2019 Jeep Cherokee. The contact stated while driving 10 MPH at night, the headlights turned off momentarily. Additionally, the contact stated that while starting the vehicle, the instrument panel and the infotainment system screen display turned on after 15 seconds. The contact also stated that the instrument panel and the infotainment system screen display were turning off intermittently while driving. The contact stated that the forward collision system chime failed to engage while there was another vehicle in the rear proximity of the vehicle; however, the forward collision avoidance system chime engaged while driving by another vehicle. Additionally, the contact stated while driving from a complete stop, the vehicle made an abnormal clunking sound while shifting into 2nd gear. The vehicle was taken to the dealer several times, but the vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 350.

Mileage: 350

PTU first stopped allowing the vehicle to shift into 4 wheel drive, now it is showing a warning (while driving) on the instrument cluster that says "4WD Neutral Warning Vehicle May Move Even in Park". This notice pops up when driving or cruising at highway speed. Automatic transmission, no shift attempted at time warning appears.

4wd indicator light is on - PTU MOTOR OR SYSTEM BLOCKED, FOLLOWED TROUBLESHOOTING PER WSM, TRACED TO FAULTY ELECTRONICS IN POWER TAKE OFF UNIT, NEED TO REPLACE

The contact's granddaughter owns a 2019 Jeep Cherokee. The contact stated while driving 40 MPH, the PTU warning light illuminated. The vehicle was taken to the local dealer, where it was diagnosed and determined that the PTU sensor unit needed to be replaced. The vehicle was not repaired. The manufacturer was contacted and referred to the NHTSA Hotline. The failure mileage was approximately 60,000.

Mileage: 60,000

4wd service light on, faulty power transfer unit. Known issue in Jeep Cherokees, many 2016-2017 vehicles were recalled for the same exact issue

Transmission needs to be replaced at 33,000 miles on the vehicle. While driving on a major expressway I experienced harsh up shifts from gears 1-2 & 2-3. It felt like the vehicle was being rear-ended. The vehicle died out and check engine light went on. Vehicle restarted and seemed to go back to normal for the rest of the drive. Vehicle was inspected at 2 Jeep dealers recommending new transmission and all related gaskets & Hardware. No warmings of any kind happened prior to this incident. Apparently there was a recall for this exact problem on the 2019 Jeep Cherokee yet my VIN number is not included. Recall: 2019 model year (KL) Jeep® Cherokee vehicles equipped with a 948TE 9-speed transmission. NHTSA Campaign Number: 18V-492

Keep getting 4WD is disabled indication and service 4WD indicator. The error code starts after starting the car and stays on continually Took it to the dealer and got Diagnostic Trouble Code C14A7-97. The transmission has been not shifting as usual and some time the wheels squeel when making a turn from the stop position.

On 7.27.24, at 30,800 miles, my 2019 Jeep Cherokee displayed a warning light on the dashboard to service 4WD, stating that 4WD is unavailable. A trip to the dealer on 8.2.24 for diagnosis states the PTU has an internal fault and needs to be replaced. The vehicle is out of warranty. The replacement PTU part is on back order with no ETA. Dealer advised that driving with this warning light may or may not result in further damage. It could lead to damage of an axle or worse. Upon further research online, the PTU failure appears to be a known issue for many Jeep Cherokee owners.

while driving the car at 40 mph it just quit running! engine completely out causing driver to swerve. Vehicle behind had to swerve around to avoid collision. There was no accident and nobody was injured but a close call! Two different shops (one being the certified Jeep/Chrysler mechanic) confirmed total engine faulure! The first shop told me that the turbo fatally failed and sent metal shrapnel through the air intake ports and scored and scratched the inside of the cylinder walls. Then oil passed through the motor and through the entire exhaust system ruining the catalytic converter and all sensors in the motor and exhaust system. There were no warning lamps or warnings of any kind. The car is less than 5 years old and has approx 76,000 miles. Cost to repair: $17,260

The contact's daughter owns a 2019 Jeep Cherokee. The contact stated while driving on several occasions at various speeds, the vehicle stalled. The vehicle was taken to an independent mechanic where it was diagnosed that the high air flow vacuum was leaking, and a smoke test was needed. The vehicle was not repaired. The vehicle was taken to a dealer where it was diagnosed that the battery needed to be replaced, and an oil consumption test needed to be performed. The vehicle was not repaired. The contact associated the failure with NHTSA Campaign Number: 18V739000 (Power Train). The manufacturer was notified of the failure. The failure mileage was 79,504.

Mileage: 79,504

Service 4 wheel drive light came on. Went to dealership and after diagnostics was told that PTU was bad. Vehicle had always had jerking acceleration. Told dealership several times but was told that was normal.

While driving on the highway, the vehicle suddenly lost power to the wheels although the engine continued to run. This caused me to coast to a safe area to await a tow. The PTU was replaced under the Jeep recall in 2020. Recently the service 4WD light came on and I took it to a dealer for diagnosis. I was advised that there was an issue with the replacement PTU. As this is a drive line component, I believe it was a defective replacement part. I contacted Jeep about this issue and was told the part would not be replaced by the OEM because it had previously been replaced under recall. I was also assured the vehicle was safe to drive and the part would only impede the use of 4WD. This proved not to be true, and the sudden catastrophic failure of the part caused a very unsafe event in my case. If the replacement PTUs are defective in some portion of Jeeps repaired under this recall, then there may be many Jeep drivers suddenly losing power on the highway as those parts begin to fail prematurely. I believe this issue is worthy of your agency's attention for that reason, especially if the manufacturer believes the vehicles are safe to drive with a failed PTU and advises customers based on that understanding.

PTU blew out on the highway at 68mph. Loss of steering. PTU was replaced at a Jeep dealership and has also failed. I’m now having svc 4wd and ACC unavailable. This is unacceptable

This is the second time that the PTU has failed. Svc 4wd and ACC not available again. Radio is malfunctioning.

PCM fails intermittently. Dealership is replacing it and has the defective one. Safety is definitely an issue because the vehicle stalls without adequate time to pull off of the road. Unable to move it off the road because it does not engage the transmission. Dealer has been able to replicate and confirmed the problem. Component has not been inspected by anyone other than the mechanic at the dealership. Several warning lights go off just as the problem occurs but not in time to get out of unsafe situations. Recall #18V524000 on 8/8/2018 covers the problem I am experiencing but my vehicle is not in the VIN series covered by the recall. I strongly believe the series my car belongs to should be included. This is a safety issue.

After starting vehicle, was running very rough - engine light came on flashing and Electronic Throttle Control light. Towed vehicle to dealership and was told "Dead miss on cylinder #2, plug and coil fouled, no compression on cylinder #2 - needs motor replacement". Dealer was not returning calls, called Jeep and currently waiting to hear how they will handle. Warranty expired 11/23 but vehicle only has 48,000 miles. Internet search indicates this is a common problem with this vehicle (4 cyl turbo) - should be recalled as obvious defect. Vehicle has been at dealer over a week and no one is willing to help with loaner or rental car.

The contact owns a 2019 Jeep Cherokee. The contact stated that while driving at an undisclosed speed, the 4WD inoperable warning light illuminated. The vehicle was taken to the dealer where it was diagnosed with a failed power transfer unit (PTU). The contact was informed that the power transfer unit needed to be replaced. The contact was informed that the part was on backorder. The vehicle was not repaired. The contact was informed of an unknown recall with a similar failure; however, the VIN was not associated with the recall. The manufacturer was made aware of the failure. The failure mileage was approximately 65,000.

Mileage: 65,000

Driving at night with headlights on: got warning “license plate light out.” Needed to reverse shortly after and the car immediately applied the brakes because it said the backup camera was unusable without the license plate light. Shut the car off for a while and when I tried to start it again, it three the following codes in sequence. Park Sense Unavailable Service Electronic Stability Control Service Electronic Throttle Control License Plate Light Out Service Park Brake Then the start screen appears. Brake + Push Button to Start Doing that brings up “Service Transmission Restart in Park With Vehicle at Zero Speed. So again I pressed the brake and start Button. It then started, repeated all previous error codes leaving warning icons active for all related systems and rendered them all inop. The last screen says “Service Transmission.” From there all ability to check the status of any other system on the vehicle is inhibited. The transmission slams into gear. And then works in the first two gears normally. Also notable is that 4x4 is inhibited and the AC will not work. Prior to the License Plate Light Out warning, everything worked normally. Now every system on the car has gone haywire. And I am pretty sure the Jeep folks will gladly overbill me for their defective design. I think some logic module or whatever name Jeep uses for it is somehow the culprit, and the car is doing exactly what it was programmed to do under the current conditions.

The car stalls when idling and the transmission seems to be stuck in one gear making it difficult to accelerate

On multiple separate occasions, the engine and transmission have failed catastrophically leaving the vehicle without power and unable to perform emergency maneuvers. After only months of owning the vehicle, the engine block cracked and was misdiagnosed by dealer 2 times. I was forced to drive the faulty and dangerous vehicle 1.5hrs back to the dealer on a busy interstate and vehicle was improperly repaired with very little actual diagnosis. AUL warranty covered engine replacement and I was unable to drive the vehicle for up to 4 months as a result. I finally got my vehicle back and drove it for approximately 4 months, and now the PTU has failed totally, causing me to lose control while cornering due to loss of power to the wheels, transmission began to grind badly and the vehicle rolled freely for a long distance before stopping via brake pedal. I was then stranded on a very remote gravel road for hours in the middle of the night waiting for assistance and unable to call for help or drive the vehicle. Dealer states PTU failed and entire transmission and transfer case will be replaced under AUL warranty. No warning lamps were illuminated before, during, or after the malfunction despite the obviously failed PTU. Many other Jeep Cherokee KL 2019 owners have reported similar failures at as low as 60k miles. The cost of repair has nearly surpassed the price I paid for the vehicle. I have lost 2000+ paying car payments on a vehicle that is unsafe and unreliable. No recalls or service bulletins related to either issue have been made available. This model and year of vehicle is extremely dangerous and an overpriced ripoff as well.

The contact owns a 2019 Jeep Cherokee. The contact stated that on several occasions while driving at various speeds and stopping at traffic lights, the vehicle lost motive power and started to reverse unintendedly. The vehicle was restarted each time. Additionally, on several occasions, while driving at various speeds the vehicle downshifted inadvertently. The vehicle was steered to the side of the road and restarted. The contact stated that the Auto START/STOP warning light was illuminated. The vehicle was taken to a dealer where it was diagnosed and determined that the transmission control module needed to be replaced. The vehicle was repaired. The manufacturer was notified of the failure. The failure mileage was approximately 5,000.

Mileage: 5,000

Received a 'Service 4WD' message this week. Shortly after, the car would not accelerate in coordination with the accelerator. ODB-II code shows that the PTU unit needs to be replaced. I am unsure as to why the vehicle date of manufacture limits my vehicle from participating in recall 23V302. Please expand or add a new recall to cover all affected vehicles?

The contact owns a 2019 Jeep Cherokee. The contact stated while driving at various speeds, the transmission was skipping gears. There was no warning light illuminated. The vehicle was taken to the dealer, where the failure could not be duplicated. Additionally, the contact stated while driving 75 MPH, the vehicle decelerated unintendedly and failed to respond while depressing the accelerator pedal. There was no warning light illuminated. The contact was able to pull to the side of the road. The contact attempted to resume normal driving, but the vehicle failed to respond while depressing the accelerator pedal. The vehicle was diagnosed by a nearby transmission mechanic, who determined that the transfer case had failed, and the failure was related to an unknown recall. The vehicle was towed to the dealer, where it was diagnosed that the Power Transfer Unit (PTU) needed to be replaced. The vehicle was repaired. The manufacturer was notified of the failure and several cases were opened. The failure mileage was approximately 50,000.

Mileage: 50,000

The contact owns a 2019 Jeep Cherokee. The contact stated that while driving at an undisclosed speed, the vehicle lost motive power and stalled. The vehicle failed to restart. The vehicle was towed to a dealer where it was diagnosed with power transfer unit (PTU) failure. The manufacturer was made aware of the failure. The failure mileage was approximately 125,000.

Mileage: 125,000

Rear differential cracked and ring falling off. It was noticed when vehicle was receiving a wheel alignment. My safety was put at risk because if ring fell off while driving my car would not move. Issue was confirmed by Goodyear and Burritt Motor Jeep dealer. Differential was replaced today 4/4/24. Was told by both establishments that this is an issue with the vehicles and have repaired several.

On the date of 4/1/ 20 24 While driving the vehicle in normal conditions it lost power and the steering would not work correctly making a loud noise coming from the front end in addition to that an indicator light came on the dash SVC 4WD. I pulled to the side of the road and shut off the engine To look under the Vehicle I did not see any damage I got back in the vehicle and started it and drove fine for a few more Miles The same indicator light SVC4 wheel drive kept coming On and off So I pulled in to the nearest Auto-repair garage they could not look at it that day they said they would check it first and then in the morning. 8 AM the next morning on 4/2/2024 they put it up on the left and diagnosed That the PTU had failed I needed to be replaced This is the code number he gave me for the fault....1.C14A7-97:97PTU MOTOR COMPONENT OR SYSTEM OPERATION OBSTRUCTED OR BLOCKED

I took my vehicle to a local dealership to have the "auto stop start" system checked. I had a dashboard warning light indicating the system was not working correctly. No other warnings signals were displayed. The dealership performed a diagnostic check but found no problems with the "auto start stop system". The day after I picked up my car, I drove for ten miles and the car overheated. I contacted the dealership and was told to check radiator fluid and drive the car back if possible. I found no radiator fluid in the car. My car required a full engine replacement and several subsequent repairs to exhaust system and driveshaft. An engine can overheat and seize which can cause drivers to lose control and crash. Please note: The original engine was part of recall for oil consumption. Prior to the recall update, I experienced stalling in traffic without warning due to the engine recall.

The contact owns a 2019 Jeep Cherokee. The contact stated that while driving at an undisclosed speed, the “Service 4WD” warning light illuminated. The contact stated that the accelerator pedal was depressed; however, the vehicle failed to respond as intended. In addition, the fuel economy mileage decreased. The vehicle was taken to the dealer where it was diagnosed with a failed power train unit. The contact was informed that the power train unit needed to be replaced. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was made aware of the failure. The failure mileage was approximately 68,790.

While driving along, my jeep will suddenly lose all power, making it necessary to stop, place it in park, press my foot on the brake and re-start. There is absolutely no warning, no chugging or hesitation, it just dies. This is random and has occurred 4 times now. There has not seemed to be a pattern. The first time, I left my dooryard and within a couple hundred feet, it happend. The second time, I had been driving about a mile and it happened, the third time I had driven about 3 miles and it happend and this last time (this morning)my vehicle had been running idle for about 15 min, I drove about 5 miles and it just suddenly died. All of these events occurred without any kind of warning.

Received a “4WD System Unavailable” error on dash. Vehicle got stuck in 4WD. Vehicle has been at dealership since 1/13/2024. Apparently part is on back order.

I would like to report an issue regarding my 2019 Jeep Cherokee Latitude Plus, Vin No. [XXX] . This morning (on [XXX]), I was leaving a gas station, pulled away, was in drive when I stopped to pause for traffic and while attempting to merge into traffic, suddenly without warning my Jeep wouldn't move- it was revving when I pressed the gas but didn't move at all. Acting quickly, I put my foot on the brake, put the vehicle in reverse and then shifted back to drive. The vehicle began driving as it normally would. It felt like the vehicle shifted into Neutral without warning. I made sure the vehicle wasn't in fact in neutral when this happened as sometimes the shifter can accidently fall into neutral if bumped. It was in fact in drive. I am bringing this to your attention as I have noticed similar recalls for this particular vehicle and I wonder if my vehicle is in fact one of them that are affected but not yet discovered. Also, it should be noted that the incorrect vehicle is associated with my vin number on the NHTSA website. it shows up as a "2019 Jeep Cherokee Altitude 4x4" the vehicle is a "2019 Jeep Cherokee Latitude Plus". It also says no open recalls, and I fear that I am not receiving these notifications because of this error. And I am also afraid of my vehicle suddenly shifting into Neutral while I am driving on the highway. I do travel frequently and long distances almost daily. I have contacted Jeep Customer service and have made them aware of this issue. They suggested that I bring the vehicle in for service, and that there were no open recalls at this time. I am scheduling an appointment with my local dealership in HUDSON, NY and will also make them aware of what happened and who I have contacted regarding same. I would like to make the NHTSA aware of this issue, as I am certain there should be a recall as it is a dangerous defect that happens without warning and can lead to a crash, personal injury and/or potentially death. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U

The 4WD service light is on. It isn’t driving right. The internet says thousands of people have similar issues- all reporting the same thing. And defective PTU units are listed as the cause.

Sudden PTU problem at 70,000, gathering repair quotes

The sevice 4wheel drive light is on I had a problem with this 2 years ago and now again the ptu system needs replace this is the second time in 2 years and this time it’s not under warranty

The rear differential housing completely cracked open and all the fluids leaked out. This seems to be a common issue with 2019 Jeep Cherokees. I keep extremely well care of my vehicle and it has mostly highway miles and this issue should of never occurred. Not only could of the entire transmission been destroyed but there is no warning signal. The only reason I noticed anything was because there were oil spots in the garage towards the rear of the vehicle. This issue seems to be a manufacturer error through Mopar.

the rear differential housing started leaking and upon inspection it was found to be cracked along the bottom middle area. the part was replaced by an independent auto repair shop at considerable expense due to the cost of the part. the faulty part was not retained. if it had not been noticed it could have resulted in a catastrophic failure resulting in loss of control of the vehicle and potentially a crash could have occurred involving one or more vehicles. the part was confirmed to be defective by the independent mechanic after a thorough inspection and consequent diagnosis. there were no warnings of the situation other than the gear oil leak which started 10/16/1923. the repair was completed 10/26/23 due to having to order the replacement part. this repair should be covered by Jeep and as a long time Jeep owner i am disappointed in the lack of attention to this matter and am registering this complaint in hopes that it can be addressed. thank you, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

My jeep started smoking under the hood. No safety lights appeared on the dash. Confirmed by dealership the PTU needs replacement. I have 76,000 miles so no warranty even though I purchased it new. Estimate to fix is $3500. I have been without my Jeep for 2 months and still continue to wait for the parts to come in. Very disappointing in the cost and inconvenience this has caused me.

68,000 miles on my 2019 Jeep Cherokee. steering wheel started wobbling, hearing weird noises from the rear of the vehicle. took it in to get looked at (thankfully), rear differential and PTU is shot. mechanic was absolutely baffled and insisted I contact Jeep about this issue, as it shouldn't be my responsibility to fix their faulty parts. I honestly do not understand how there isn't at least an extended powertrain warranty on these vehicles by now, especially seeing MULTIPLE complaints about the SAME ISSUES every month on the NHTSA website. have to pay upwards of $4k now to make my jeep drivable again because I am out of warranty by 8k. seems to be a little convenient that these failures happen between 65 and 78k, when the vehicles are just out of warranty. but what angers me more than the money is what potentially could have happened had I not taken it in to get looked at - especially since this vehicle is my daily driver, which includes driving my 2 year old to and from daycare every day. Is it going to take someone to die for this issue to be resolved?!?! unbelievable.

I know Chrysler is aware that this is a serious safety concern because you’re in the midst of traffic in a high-speed one way freeway, a traction light came on by itself, transmission and PTU failed then you lost power had to slowly pull over to the left-hand lane as you had no power improper because you’re supposed to be on the right hand shoulder And you had no ability to accelerate and when you stopped the vehicle and tried to put it in the park, it rolled away when you went to reverse it you had a bit of reverse, but you had grinding so clearly something inside the transmission prematurely failed, causing the safety concern lucky Somebody wasn’t killed or an accident caused. Towed to dealer Then the dealership work order say tranny and power transfer unit needed to be replaced at a cost of $20,300. 5 mth past 5 yr warranty

While driving, car reved itsself up and when in neutral, sensor said 4wd Neutral Warning Vehicle May move even in park…..4wd System unavailable service required…Had a diagnostic done of the sensor light that came on. Diagnostic said codes u0403 for T-Case, C14A7 PTU motor. After much reading and research this same part was recalled in the years 2014-2017 Jeep Trailhawks. The PTU loss power and had me and my family on the side of the hwy! It made some jerking and clicking noise when attempting to switch the gears to drive. There is also an electrical issue where the heat will not stay on selected option. The radio flickers and will not stay on a station. The radio also was powered off and was still playing.

While driving the vehicle, the rpm’s suddenly shot up and the vehicle lost power, I was able to safely pull over to the side of road where I tried to place the vehicle in park. There was a lot of revving and grinding and the vehicle would not go into park and was going to roll away if I had not placed the parking brake. The car had to be towed to a dealer where they discovered the Power Transfer Unit had failed and the loss of motive power I was experiencing was the PTU failing.

Engine oil leaks. VVT solenoid seal in the rear valve cover is leaking oil. That seal is integrated with the valve cover. Replace valve cover at 66,000 miles. I am excellent about my Jeep/vehicle maintenance. Warranty ended at 65,000 miles.

While driving the vehicle, it started to make a muffled whining sound then as you slowed down you would feel a thud then the whine would stop. This would repeat itself. This happened [XXX]. I brought it to my mechanic- First Class Alignment and Repair in Port Jervis, NY 12771. They informed me the vehicle should not be driven due to the vehicle could fail to operate while driving. They discovered a cracked Rear Differential. They had no explanation for this- they have never seen this before. I would say it is a manufacturers defect. I have pictures of the defect. I was unable to upload the pictures for some reason. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

During highway speeds upon strong acceleration up an incline, the car’s transmission suddenly shifted into neutral with no warning, the car still in drive and no lights on dash. There was a loss of power and I had to quickly merge over in traffic to safely come to a stop. After coming to a stop, the car resumed driving normally with another incident down the road at cruising speed. This has happed about 6 times, another accelerating from a stop. So far the diagnosis is unknown, with the car scheduled for service in the next week. This is a well documented and persistent problem with these vehicles equipped with this transmission.

Rear differential failing

The Power Transfer Unit (PTU) failed which rendered the AWD system useless for the vehicle. The car has been in the shop for 6 weeks and will likely be in the shop another at least another three because the PTU is on national backorder. This is the same failure that Jeep recently recalled for the previous year model Jeep Cherokee, but Jeep has not issued a recall on this year model.

I purchased a 2019 Jeep Cherokee Latitude Plus brand new from a local dealership. My Jeep now has a little over 30,000 miles on it. I noticed when taking off from a complete stop, I would give my car gas and the vehicle would not respond. I would continue to press the gas pedal down almost to the floorboard hoping to get the vehicle to respond. When the car does respond, the transmission would slam itself into 1st gear and take off. The last time I experienced my car slamming into 1st gear, I was turning onto a busy highway, at night and light rain. When the car did shift into gear it caused me to go into the left lane with cars turning on to the highway from the other side of the road. I was originally turning into the right lane. I almost crossed over into a turning lane with numerous cars waiting to make a left turn onto the street I just pulled out from. I did not have any warning lights on the dashboard to let me know of an issue at any of the times the car was acting up. On numerous other occasions, it feels like the transmission is not shifting correctly while going at various speeds. I would need to let off the gas and then give the car gas again to get it to shift. My dealership’s service department has had my car since November 20, 2023, and I’m being told they have not been able to duplicate the issue. They wanted to know if I wanted to pick up my car. I feel this issue will cause a serious accident which could cause serious injury or death if not detected and fixed.

PTU failure. Not being able to shift into 4 wheel drive. Afraid of losing forward power while driving on busy interstate. No longer have the extra safety and control that is available with 4 wheel drive

My "Service 4 Wheel Drive" light went off in my 2019 Jeep Cherokee (Limited) and my local Jeep Dealership informed me that the Power Transfer Unit (PTU) had failed. Moreover, a complete failure of the PTU while driving would be very dangerous so I was lucky for this not to happen. I drive in Philadelphia and rarely have need of the 4WD feature so the part failure is mostly likely due to poor design or manufacturing. The repair cost me over $2600 (the invoice they emailed me before payment is attached). I learned that several previous models of Jeep Cherokees have been recalled due to PTU failures. It is irresponsible on the part of the manufacturer to continue to produce parts that fail on new models especially when failure is so dangerous.

The SVC4WD light has been turning on. Took it to get a diagnosis and the was told PTU is failing and needs to be replaced. Estimated repair costs are $1320

The contact owns a 2019 Jeep Cherokee. The contact stated while driving 60 MPH, the contact heard an abnormal sound and the vehicle independently shifted into neutral and then lost power. The contact was able to pull to the side of the road to attempt to restart the vehicle; however, the vehicle failed to restart. No warning light was illuminated. The vehicle was towed back to the residence. The vehicle had not been diagnosed or repaired. The manufacturer was not made aware of the failure. The contact referred to NHTSA Campaign Number: 18V739000 (Power Train). The failure mileage was approximately 71,000.

Mileage: 71,000

The contact owns a 2019 Jeep Cherokee. The contact stated while driving approximately 50 MPH, the transmission erroneously shifted from 4WD to 2WD, and the vehicle would no longer accelerate while depressing the accelerator pedal. After pulling off the roadway and restarting the vehicle, the vehicle remained in 2WD with the check engine warning light illuminated. The contact stated that later while driving at an undisclosed speed, the transmission control module (TCM) message displayed. On another occasion while driving approximately 25 MPH, the transmission message displayed, and the transmission erroneously shifted to reverse, and the vehicle would only operate in reverse. The vehicle was towed to the local mechanic who was unable to determine the cause of the failure. The manufacturer and local dealer were notified of the failure. The failure mileage was 36,000.

Mileage: 36,000

Stopped car at red light. Car died. Totally. Engine cut out. Brakes failed, no steering. Tried to restart multiple times. Luckily light was on a decline. Ended up putting it in N and drifting through intersection and into parking lot. Again, no steering, no brakes. Very frightening. When turning key initially after stall, lights on instrument panel lit up but no engine start. By the time I got into the lot, not even lights. Totally dead. Had it towed to dealer. No idea what's wrong. VIN says no unrepaired recalls but this sounds an awful lot like the " engine stall" recall for 2.4L engines. Bought used with 5k miles. Wondering now if this issue was previously " fixed" and is recurring, if it can be permanently fixed or is an unsafe vehicle. I'm [XXX] and transport 2 grandchildren under 8. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Vehicle stops accelerating randomly and loses power. Service electronic throttle control light comes on and engine light and traction control light and vehicle will not accelerate or stalls. Had vehicle towed to dealership and the code is saying the PTU is bad and needs to be replaced. This happens all the time, thankfully I’ve been very lucky thus far not having my children in the vehicle with me when it happens as this could cause a very serious accident.

Rear differential failure. This car is my daily driver, and is in circumstances misused. Driving home from work with no warning the differential housing cracked and failed. A failure like this could potentially put myself, other occupants and other drivers on the road a risk by unexpectedly failing with zero warning. There was no sound, nor warning light, the only reason I noticed was when exiting my vehicle I could smell burning fluid. Upon inspection I found that the rear differential housing was cracked, and spewing fluid all over the exhaust.

Failure of the power transfer unit.

PTU not functioning. Safety recall only for 2014-2017. Same issues for later models.

URGENT: Date of near life & death situation.10-6-2023.This 2019 KL Cherokee lost accelerating power while in heavy traffic. As the car was losing speed the "D" drive indicator on center dash started flashing a moments later 2 messages displayed: Msg 1: Service transmission Restart in Park with vehicle @ zero speed. Msg 2: Shift to park or neutral Press brakes and select gear. (Center dash is the screen between tachometer and speedometer) Followed instructions, turned key to off position for a few seconds then started engine placed shifter in drive, accelerated engine to 2000 RPMs, car failed to move. Turned key off a second time, waited about 18 seconds for the mileage readout to clear then another 6 seconds (+-) for the outline light bars for the center screen to clear. Then when started it engaged a drive gear. Even in residential areas there are large trash trucks and large delivery trucks hurrying about, added to this vehicle faulting in roadway much less a center lane on the interstate with no time to pull out of traffic. Don't trust the car seat and booster seat even with air bags to save your children. Action is required to remove these vehicles from service after it has been proven the manufacturer cannot supply the dealership with a successful repair for a well documented failure of a common safety hazard in many of their vehicles. The dealership did not duplicate the problem but did confirm all of the information supplied them matched with the faults stored in PCM Memory. Not being able to duplicate leaves the Technician with just an image of the perils these faults puts the operator and public in, Catastrophic. No specific component could be proven at fault, with vehicle operating normal. After a diagnostic fault code retrieval the option was to allow them to spend maximum 6 hours in electrical testing to verify integrity of electrical connections and components. Trust and confidence in an organizations leadership to accept responsibility for mistakes

Questions answered in order: Major component glitch, messages for most components appeared on screen, Air bag, Transmission, zero speed, annunciator alarming, will try to duplicate and take pictures. Car stalled in road as driving. In process No indication prior to failure, all at once.

Ptu transfer case failing at only 79k miles may case other issues

Ptu transfer case failed ad leaking 79k miles obviously it’s pre-failure. Girl friends car in shop for same reason and others online stating same issues as the 2014 recalls

Recently a light for Service 4 Wheel Drive came on in my 2019 Jeep Cherokee. Since my Powertrain warranty is out of reach by 3,000 miles (63,000 miles) I am now forced to pay over $3,000.00 out of pocket to replace the PTU on my 2019 vehicle that only has 63,000 miles on it. The recall for earlier models does not cover they year of my vehicle, but I feel that it may not have been fixed with the 2019 model. If the PTU would have gone out while driving, I could have lost complete forward movement of the vehicle and it could have put both me and my young daughter in severe danger. The Service 4 Wheel Drive light is now on constantly and I was given no other choice but to pay to have it fixed for the safety of my daughter.

Power transfer unit bad. Confirmed by independent repair shop. 4wheel drive unavailable and service 4wd lights illuminated on dash. Part on back order with no release date.

I believe my PCM went bad.

PTU failure 4 will drive problem

The contact owns a 2019 Jeep Cherokee. The contact stated while driving from a complete stop, the accelerator pedal was depressed, and the vehicle failed to respond. There was no warning light illuminated. The contact depressed the accelerator pedal down to the floorboard and the vehicle responded, however, the transmission shifted hard. The contact stated that the transmission was not shifting into the intended gear while driving at various speeds. The dealer was notified of the failure. The vehicle was not diagnosed. The contact related the failure to NHTSA Campaign Number: 18V739000 (Power Train). The manufacturer was not notified of the failure. The failure mileage was approximately 120,000.

Mileage: 120,000

SERVICE 4WD LIGHT CAME ON. JEEP DIAGNOSED IT AS A BAD PTU. NEEDS TO BE REPLACED. SOUNDS LIKE A VERY COMMON PROBLEM FOR JEEP CHEROKEES IN EARLIER MODEL YEARS AND SPECIFIC VIN#'S IN 2019. THIS IS A VERY COSTLY REPAIR AND IT IS AT NO FAULT OF MY OWN. NOT TO MENTION THE HUGE SAFTEY ISSUE IT COULD HAVE CAUSED IF MY VEHICLE LOST POWER WHILE DRIVING. JEEP NEEDS TO DO SOMETHING ABOUT THIS.

I was driving and the car would randomly stop in the middle of the road, then I was unable to get it to start again unless i put the car in park turn off car and open door then restart the car. This happened multiple times, I’ve been to so many places to get help and they act like i’m crazy. It’s not consistent either. I had it happen this week but before that it had been 2 months. It has happened at least 20 times within the past year

While driving at highway speeds the vehicle engine stalled. I was unable to restart the vehicle after multiple attempts during rush hour traffic. The check engine light is now on and AC has failed as well, vehicle was limped to a dealership. There was a known recall that was repaired back in 2018 on this vehicle but it appears to have come back.

Transfer Case assembly already needs to be replaced. The part has been on a nationwide back order and our vehicle has been in the shop for over 2 months. I’ve already read that this has been a recalled issue in earlier models.

The issue is prevalent in previous model years as well, PTU failure with associated SVC 4WD light, 4wd unavailable message, and grinding sound as the PTU splines self destruct. At the time of incident, was doing approximately 30 mph, rpms revved up, but felt powertrain lose power, rpms lowerd, transmission made a thud noise, vehicle lost power, then regained power with grinding noise. Took vehicle to local auto shop, ptu is not accepting commands, and is faulted.

The contact owns a 2019 Jeep Cherokee. The contact stated while driving 25 MPH and approaching a stop sign with her foot off the accelerator pedal and slightly depressing the brake pedal, the vehicle inadvertently lost motive power before stalling. After restarting the vehicle, the vehicle returned to normal functionality; however, the failure recurred every day since. No warning lights were illuminated. The vehicle was not taken to the dealer or an independent mechanic. The vehicle was not repaired. The contact related the failure to NHTSA Campaign Number: 18V739000 (Power Train); however, the VIN was not included. The manufacturer was notified of the failure but referred the contact to the NHTSA Hotline for assistance. The failure mileage was 65,500.

Mileage: 65,500

2019 jeep Cherokee- check engine light came on at 62,000 miles - reading said it was a 'cylinder 1 misfire' - long story short, I need a whole new engine. Coolant is leaking into the cylinder and throughout the engine with scoring, etc.

I came to a major intersection and the SUV shut completely down. Would not start up. Steering wheel was stuck. Then voltage dropped to 11.7 volts. The battery always reads 13.7 and higher usually. Afttercharge back to 13.7. I was driving for 45 minutes continuously before incident happened.

As I was turning at an intersection, my battery light quickly flashed and the car stalled. This has happened 3 times in the past week. This is an obvious safety risk as the car would not move until I restarted it. I have read multiple issues of this occurring recently to other models of Jeep Cherokees

I have have a 2019 Jeep Cherokee Trail Hawk with the V6 Engine, On Sunday May 28th I was driving home and started to notice a burning rubber smell and when I got home I started to look at the Engine to see if a belt or something else was causing the smell then I noticed a oil leak. I called the local Jeep dealership on Monday the 29th and they couldn't get me in until Thursday June 1st. After they looked it over they called me to tell me The PTU P/N 68333255AE was leaking and also shows signs on Metal in the oil. They said it needed to be replaced. The service Rep said they couldn't order the part because they are on back order with no date of availability. The service Manager said they are well over 500 of them on back order. I'm still waiting on my extended warranty to approve the repairs and the dealer then to try and locate a Part. This problem had a recall on older models but this year was not included in the recall.

Failure Date: 03/06/2023 and before this date. The stereo was replaced and it had two recalls and my car vin was one recalled the recall was fixed but it’s been two years so the warranty out but same issue that was never fixed. I purchased my Jeep in 10/2018 and I have reported numerous times that my car stalls while driving on freeway or street I was told it was because it’s low on oil But all my warning lights come on and then the emergency brake comes on the the jeep stops and car won’t start. I took it to the local dealership in March and the technician did not find anything wrong. They replaced battery and the same day I got it back the car died.The problem still persists they had my car for two weeks, I got the car back on April 11, 2023 and April 12,2023 stalled again and lights come on and off. My lights or windshield wipers turns off and on by itself while parked, the techs say they can’t find anything wrong.Most recently since my vehicle has been stalling out while driving and the sterring wheel is locking up and the battery light comes on. This issue is now becoming very consistent and happening every day. The vehicle has stalled out on me in the past week numerous times in traffic. My engine light is on, auto start and stop system is unavailable and electronic stability control system is offline. I have report the development to my local dealership and they cannot correct the problem.This is a major problem and based on the research that I have done, alot of the Jeep Cherokees have this issue. This jeep is VERY UNSAFE AND IM AFRAID I WILL GET HIT IN THE BACK. Please explain to me how a jeep dealership can’t fix my car? My car is a lemon that I paid 26,000 dollars for

The PTU on my 2019 jeep Cherokee trailhawk failed at 53k miles. That is absolutely ridiculous. I’ve never even used 4 low or the locking rear differential before. The trailhawks have had these ptu issues for quite some time. You would think Jeep would have come up with a way to make the ptu stronger and more durable so owners aren’t having these issues. I’m glad mine was covered under warranty. If it wasn’t I would’ve paid around $4500 out of pocket to get it fixed. Jeep needs to issue an extended warranty on the whole powertrain system for the 2019 trailhawks or newer. They already issued a recall on previous years for the ptu.

When shifting from Park to Drive the transmission hesitates longer than expected before engaging. I have had many encounters after shifting to D and pressing on the gas pedal that the engine will rev up and then the transmission will engage.

Vehicle stalls while driving. Check oil light not alerting driver of low oil resulting in frequent stalls while driving or idle.

The contact owns a 2019 Jeep Cherokee. The contact stated that the vehicle stalled while at a complete stop. The battery warning light and the check engine warning light were illuminated. Additionally, the contact stated while driving at various speeds, the vehicle failed to respond while accelerating. The traction control and check engine warning lights were illuminated. An unknown message was displayed. The contact veered to the side of the road. The contact turned off and restarted the vehicle, and the vehicle responded as needed; however, the check engine warning light remained illuminated. The contact stated that the failure had been reoccurring and the vehicle was hesitating while starting. The vehicle was taken to the dealer, who informed the contact that the vehicle could not be repaired under NHTSA Campaign Number: 18V739000 (Power Train) because the VIN was not included. The manufacturer was notified of the failure and advised as the dealer. The vehicle was not diagnosed nor repaired. The failure mileage was approximately 63,000.

Mileage: 63,000

When vehicle is in idle mode it completely shuts off causing risk of a accident

4*4 SVC WARNING, Many JEEP CHEROKEE 2019 have this problem (Power Trans Unit problem). Please check this problem. We need RECALL.

PTU went bad. Going to cost $3000+ to repair. Can’t use 4x4 until it is which is why I bought the Jeep. Seems like this is a common issue with the vehicle and wanted to report it.

Our dashboard displayed "CK 4WD " this morning. After checking the Jeep Cherokee manual we followed its urgent advice and immediately drove to a Jeep dealership fortunately nearby. While waiting, wanting to get a handle on what expense ws at hand I checked various YouTube and other internet posts, and became aware for the first time of recalls on previous years' Cherokee power case ( PTU's) . I asked for new part replacemet but the dealership parts manager said new parts were on "back order, "and could not say when the replacement could even be obtained. He said a "rebuilt" could be shipped from Florida and work completed by next Wedsday, a full week from today, 2-14-23. My car passed out of warranty a month ago, now at 61080. We are camping and home is about 900 miles from home now. Estimate on the job was $2397.03, but I believe the final bill will be a few hundred less because of the cheaper rebuilt part. The dealership gave us a ride back to the state park 8 miles away, where our camper is parked. The mechanic at the dealership said we shouldn't have pulled our 2500 lb camper trailer with the car, though Jeep had promoted the Cherokee with towing package we bought as rated good for 4500 lb., pretty far below the weight of a packed trailer. I'm only aware of a safety issue now described in the existing recall of where the tow vehicle could suddenly go into neutral and lose all power, meaning to me that our brakes and brake lights might suddenly not function which could be catastrophic even under light traffic, and unthinkable on any big city throughway. The dealership said they made several calls on our behalf to try to expedite getting a new part but only could get the rebuilt PTU. We really had few options.

The vehicle would overcharge in which made the vehicle loss all power,lighting, and steering control. U had to come to a complete stop and restart the vehicle which would put it into limp mode and not handle properly

The power transfer unit (PTU), an important element of the optional all-wheel-drive system in affected vehicles may not be able to maintain a connection between the transmission and the front wheels. If the PTU fails to engage with the transmission, the Cherokee could lose all power while being driven. Also, a failure to engage could keep the vehicle from being put into park when stationary, allowing it to roll away. Either situation could result in a crash or injuries. I was informed by the dealership that the part is on an undermined backorder due to this being a common issue. Fortunately the failure occurred just prior to the expiration of the powertrain warranty.

Power Transfer Unit Failure. Grinding and slipping. PTU accuator motor failure first, then slipping occured. Leaking oil from unit

A SVC4WD light started intermittently coming on. A message would follow on the dash that 4wd was unavailable. The diagnostic error code was C14A7-97 for the PTU. This vehicle has 90,000 miles and most of them highway. No off road or aggressive driving. Very concerned that PTU will fail at high rate of speed. Dealership will not acknowledge known PTU issues with model despite having 3 vehicles in for same repair. Extensive cost and part unavailable makes repair prohibitive immediately so very dangerous.

The contact owns a 2019 Jeep Cherokee. The contact stated that he observed a puddle of fluid on his driveway. The contact checked and found that there was a crack around the rear differential housing. The contact stated that the fluid was coming from the crack. The contact stated no warning light was illuminated. The contact had taken the vehicle to a local dealer, where it was diagnosed and determined that there had been an impact that had caused the crack. The contact stated that neither he nor his wife had driven the vehicle and made any type of impact to cause a crack to the differential housing. The vehicle had not been repaired. The manufacturer had been informed of the failure. The failure mileage was 49,100.

Mileage: 49,100

Service 4WD light keeps coming on.Took it to auto center for check. C14A7-97 error showing up. There is a problem with the Power Transfer Unit on 2019 Jeep Cherokee Trailhawk 3.2 V6 with 80,000 miles when first star. If the PTU fails to engage with the transmission, the Cherokee could lose all power while being driven. Also, a failure to engage could keep the vehicle from being put into park when stationary, allowing it to roll away. Either situation could result in a crash or injuries.

My air bag light keeps coming on staying the air bag sensor is off.Thst could cause a major problem if I were to be involved in an accident.My transmission is jarring bad feeling like I've been hit.This scares me every time it jars.This could cause problems in any situation involving me mashing the gas because there is a delay in aerating.have spoken to my dealership about these problems.

When stopped at multiple ref lights having my foot on the break pedal the car suddenly accelerates on its own and stays at 2000 rpms. This does not go away and the car must be put in park and turned off for the issue to stop.

The power transfer unit (PTU), an important element of the optional all-wheel-drive system in affected vehicles may not be able to maintain a connection between the transmission and the front wheels. If the PTU fails to engage with the transmission, the Cherokee could lose all power while being driven. Also, a failure to engage could keep the vehicle from being put into park when stationary, allowing it to roll away. Either situation could result in a crash or injuries. Yes - currently at Lithia Jeep in Bend, OR where another Jeep is in for the same safety issue and has been deemed unsafe to drive while waiting for a new PTU to come in. 4WD Service light was on.

The contact owns a 2019 Jeep Cherokee. The contact stated that while driving at 60 MPH, the vehicle was jerking, and the engine revved inadvertently. The contact also stated that when she applied the brakes, a loud abnormal noise was heard. After parking the vehicle, the parking brake engaged independently. Additionally, the contact also stated that she needed to refill the engine oil on a weekly basis. No warning lights were illuminated. The vehicle was taken to a local dealer on two different occasions; however, the failure could not be duplicated. The vehicle was then taken to Lone Star Chrysler Dodge Jeep Ram (8811 Interstate 35 Access Rd, San Antonio, TX 78211) where various unknown repairs were performed; however, the failure recurred. The contact stated that she was offered to trade in the vehicle. The manufacturer was made aware of the failure. The approximate failure mileage was 19,000.

Mileage: 19,000

My car shifted into neutral while driving and flashed "park to shift to drive" on the dash. I had to park, turn the car off, then turn it back on in order to drive. This happened 7 times trying to get home. The next day it just shut off while driving and the check engine light came on. I could have been rear-ended or caused an accident. My car would not accelerate until it was turned off and back on. I had people blaring their horns and swerving around me. The dealer told me the codes were an evaporative pressure switch and CAN bus code. They diagnosed the CAN bus issue as the PTU and replaced it. When I picked up the car, I had a rattling noise under the hood. I took it back to the dealer. When they fixed it, the ESS (Engine Stop/Start) was no longer working. A few weeks later, the jeep won't start and can't be jumped by other vehicles. Roadside assistance could get it started, but as soon as they disconnected their commercial jumper, it died. Had to tow back to dealer. Now I am told it is the alternator and battery.

The alarm of "4WD system not available. Service required" is shown in the panel. Went to my Jeep dealer and check the issue. After revision they said that the problem is with the PTU that needs to be replaced. Checking in Internet, found that problems with the PTU is a recurring issue with the jeep cherokee. I found a recall for this problem and my VIN is not included, but the safety problem is there. I would really appreciate if you can help with this matter. Thank you.

While driving, my car had a service light come on that said "4WD System Unavailable Service Required" meaning my 4WD randomly stopped working, my transmission has also randomly been slipping. My car was purchased from a dealer, brand new, with 16 miles on it- several which I put on it while test driving. I have had nothing but trouble with it since purchasing and now at 74,3XX miles on it, I am yet again having issues. When codes were ran, it came up as a Drive Train Control Module code and says PTU- Motor- Component or System Obstructed or Blocked. The dealership told me the cost would be at least $2,200 to fix the issue and the part is backordered which makes me think I'm not the only one having this issue. I cannot afford to keep fixing the random things that happen to my car that should not be happening to a vehicle that was purchased brand new and has been gently used. There are recalls for this same issue on other VIN numbers of this vehicle, I feel like there should be more recalls issued.

I bought this car end of July 2022, around 31,000 miles from a Jeep dealer. Within weeks I began receiving alerts on my dash that the 4WD needed to be serviced as well as the start/stop function. Dealer had my car in Sept for almost two weeks. Today, something flashed on my screen stating electric failure and it completely shut down. Nothing will turn on. It had to be drug up onto the tow truck as it could not be placed into neutral. Upon reviewing online resources, this appears to be an issue with this year/model, often happening while the car is in motion. This is terrifying! I have owned two Dodge Journeys and am currently leasing a wrangler. I have been a long time Dodge/Jeep customer and am terrified to drive this vehicle! If I could hand the keys back I would. The service center at the dealership said that they “should” be able to look at my car next week- just to look at it!

Problem with Transfer Case, Transmission, code C14A7 PTU, I had my engine replaced a couple of years ago due to excessive oil consumption. I am currently going through oil checks again due to excessive oil consumption.

Every time I come to a red light or a stop sign and apply pressure to the break the voltage of the battery goes down. The vehicle cuts off and it will not start back up. I can be in a traffic jam and apply pressure to the brake and the vehicle will cut off leaving me in the middle of traffic. It will not start back up.

Service 4wd light came on. PTU needs to be replaced. No dealer within a 20 mile radius had loaners and only 1 had an appointment before October. This is the same issue that was covered in 14-17 jeep recall 20V343 and is now happening in later models. Dealer has had car for 2 WEEKS while i pay out of pocket for a rental. Warranty will only offer $40 per day reimbursement. I am in NY there are exactly 0 rentals for that price. I should not be paying out of pocket for something that should clearly have a recall... AGAIN. On top of all this i have not spoken to my case agent once. Always "on phone" when i call. This is absolutely ridiculous.

At @45,000 miles the 4WD system unavailable service required message and svc 4WD message came on, then every time the Jeep was driven messages would come on. Dealer replaced the PTU. NHTSA has already had a recall on Jeep Cherokee PTU's, but only to model years 2017. I believe Jeep still has a problem with the PTU and the recall should be reexamined to include years to at least 2020.

This Jeep is going to kill myself and or my family. 1st I have already have had the tranny recalibrated less then a year ago and once again it's shifting rough around the same spread 47-53 miles per hour. 2nd. Since the day this was purchased in Dec of 2019 with 10 miles on it. There are dead spots in the acceleration. We have almost been hit a few times as the vehicle will not react to pushing on the accelerator. The recalibration of the transmission does not affect the dead spots that are in the acceleration either. They continued to be there. I cannot afford to keep taking this vehicle into the the shop to have it recalibrated 2x a year. Theese deaths trap should be recalled or removed from being driven as they are going to kill someone. There is no approximate days as it is a daily occurance since purchased.

DROVE VEHICLE AND VERIFIED NOISE. RACKED VEHICLE AND CHECKED FOR THE CAUSE OF THE NOISE. FOUND THE PTU OUT PUT BROKEN INSIDE THE PTU, ALSO CAUSED DAMAGE TO THE DRIVE SHAFT. SMOKE IS FROM THE PTU FLUID LEAKING OUT ALL OVER THE EXHAUST SYSTEM AND Note BURNING OFF. NOTE CHECKED FOR THE CAUSE OF THE PTU FAILURE AND FOUND THE FRONT AND REAR TIRES DIFFERENT CIRCUMFERENCE. TIRES WILL HAVE TO BE REPLACED TO PREVENT DAMAGE TO THE NEW PTU

This vehicle was making rubbing noise when cornering at 50-60 mph, and a clunk when accelerating after a coast. The service department found fluid in PTU and the RDM was black, burnt, and full of metal shavings. They recommended to replace PTU, RDM, and some sway bar links. My research online indicates there has been a lot of PTU failures on Cherokees. I was at 61698 miles, just over the 60000 mile warranty and they refused to allow me a good will warranty repair as I was a "second owner". Quoted ~$4000 for repairs. I am a senior citizen, and I don't drive the car aggressively or go 4-wheeling.

The contact owns a 2019 Jeep Cherokee. The contact stated while driving 40 MPH and accelerating, there was an abnormal sound coming from the vehicle. The vehicle was taken to the dealer and the mechanic updated the transmission control module however, the failure persisted. The manufacturer was contacted and a case was filed. The approximate failure mileage was 20,000.

Mileage: 20,000

While attempting to accelerate from a stop on a slight incline the battery light came on and I was unable to move forward I was in drive pushing the accelerator but rolling backwards and the power steering stopped working. I put the Jeep in park turned it off and restarted but the same thing happened. After the third or fourth try the Jeep resumed normal operation.

Front End Differential/PTU. Recall on many Jeeps except this year for the PTU. If system was to fail, cause the transmission to lock up causing a possible accident. Confirmed through a dealership garage, report about it is not in hand yet. But I can get it. Only noticed habit of it was turning the wheel and it would jump trying to turn. Brought to the dealership and confirmed the PTU and Differential Shaft.

Svc 4wd light illuminated on instrument cluster. Brought the 2019 Jeep Cherokee in to the Jeep Dealership Service Department. I presented them with my extended warranty paperwork. Upon initial examination, the service department determined the PTU had a catastrophic failure and needs to be replaced. The warranty company sent an investigator out to ensure the repair was needed only to determine that it needs a teardown with digital images for $500.00 customer pocket to be sent to the underwriters to make an accurate determination. Previous Cherokee model years faced the same PTU failures and were covered by a Jeep Recall for faulty manufacturing.

PTU failure just like 2014-2016 Cherokee Models

The engine and electrical system will completely shut down while in drive and will not restart right away. This happens in the middle of intersections most often when attempting to make a turn. This has happened up to ten times and in the most recent occurrence the car would not restart at all in the middle of an intersection with our baby in the back seat on a hot day. We were stuck with no A/C and no ability to get the car to start until help arrived. The car was towed to a local JEEP dealership and they said it was due to the thermostat and battery which we replace but it has since happened again. In all occurrences, there were no warning signs before, during or after the engine/electrical failure. Additionally, they stated the ar may be overheating but all occurrences have happened in the first few minutes of driving with no indication of the vehicle being over temperature.

While driving at 55mph. The vehicle shutoff and would not restart. Very dangerous to lose power at that speed. Engine light came on and stayed on. Vehicle would not restart. Engine codes read high voltage on PCM modules, brake modules, automatic transmission modules.

Vehicle will shutdown and stall with no warning primarily when coming to a stop. THE CONSUMER STATED THE 2019 JEEP CHEROKEE EQUIPPED WITH A 2.4L ENGINE HAS A KNOWN DEFECT WITH THE POWER TRAIN. THE CONSUMER REFERENCED RECALL UA9/18V-739.

Automatic transmission keeps stalling when coming to a stop or at a stop.

The power tansfer case went bad at 50,000 miles my friend had the same vehicle and same problem with hers

Whenever the oil level gets below 50%, the car stalls when the engine isn’t warm enough usually 5-10 minutes after turning on. If attempting to turn the car stalls and the engine shuts off and steering wheel locks up. Have happened to me 16 different times. The worst occasion is when I was on the high way going 80 MPH and there was a slight turn. While turning the car stalled and steering wheel locked up. I had to brake and went onto the shoulder and luckily stopped before hitting the guard rail. Took to Jeep dealership multiple times and they just said to get a quart of oil and put it in to avoid this. Apparently only for 2.4L engines. Have had only one option to fix the problem, get an entire new engine on my dime.

The car shuts off while driving without any warning whatsoever.

The Power Transfer Unit is malfunctioning and steering wheel sometimes out of control.

The contact owns a 2019 Jeep Cherokee. The contact stated that while driving at an undisclosed speed, the vehicle hesitated to accelerate. The vehicle was taken to an independent mechanic, and the mechanic related the failure to NHTSA Campaign Number: 18V739000 (Power Train). The vehicle was not repaired. The manufacturer was made aware of the failure but informed the contact that the VIN was not under recall. The failure mileage was approximately 8,500.

Mileage: 8,500

Automatic transmission shifts hard at approximately 30 mph causing a sudden lurch.It has happened several times. It is such a sudden movement that it feels unsafe as if someone has hit my car from behind. I will be taking my car to the dealer for the first time for this issue today November 30 2021. It has not been inspected yet by anyone. There were no warnings prior to it happening. First occurrence in early November 2021

Jeep's engine will unexpectedly stop while driving. Have to pull off the side of the road and then might take a few times to start and then it will continue. Very hazardous when it happens on the busier roads. This has is starting to happen now daily while driving.

Roaring sound coming from front righthand at speed greater than 50 mph.

Car just stopped for no reason going 65 mph on the highway. Could have been a very bad accident.

About a year ago I took the vehicle in for a recall notice. Software update needed to be run due to the vehicle shutting off during operation. I took the vehicle in for the recall service. Since the recall my vehicle has now started doing the same thing. It seems to happen when slowing to a stop or downshifting. Vehicle totally shuts off, no lights, including break lights, everything shuts off including radio, hazards won't go on, car just totally shuts off. Happened to me at a busy intersection tonight and I nearly got rear ended. Only warning light was the battery when attempting to restart the vehicle. This has happened 4 times in the last two days, this is my only vehicle and I must drive it.

SVC 4WD service light came on - Power Transfer Unit failing. 75000 miles on 2019 Cherokee Latitude Plus. Warranty was only 60000 miles. Should it fail while driving then jeep could not get out of other traffic's way. Dealer inspected it and confirmed PTU failing and needs replacement. my VIN is not on a recall list. I first noticed a few months ago a loss of power when either turning at a light or pulling out at a light. Dash warning light came on traveling at 40 mph near home.

I have the 2019 Jeep Cherokee High Altitude 2.0 turbo 9 speed transmission. We have had this same problem since we bought this vehicle. It doesn't happen all the time but I believe is getting worse. The notorious very very hard shifting & stalling problems. This seems to happen at any speed, at anytime, & doesn't matter how you drive it the problem still persist. You can be driving 35 mph on a straight stretch, no breaking, no change in acceleration, and it will suddenly shift very hard! The other problem that I believe is connected to this is stalling before it decides to shift. Sometimes 3 to 5 seconds before shifting very hard into gear after it finally decides which gear it wants to shift into. It has created some very scary moments that my family & I could have got into an accident multiple times because it took so long to shift. Please be my guest & inspect it! No check lights or anything like that. I did have the battery go bad a year after we bought it. That might have to do with the start/stop system even though it is equipped with a bigger battery and better starter.

The contact owns a 2019 Jeep Cherokee. The contact stated while driving approximately 30 MPH, the vehicle stalled without warning. The contact pulled over and restarted the vehicle. The contact stated that no warning light was illuminated. The vehicle was taken to a local dealer where it was diagnosed and repaired however, the failure persisted. Upon investigation, the contact associated the failure with NHTSA Campaign Number: 18V739000 (Power Train). The manufacturer was not informed of the failure. The failure mileage was approximately 32,000.

Mileage: 32,000

The P2122 OBD-II trouble, or fault, code means that the vehicle's on-board computer has detected low voltage in the throttle position sensor (TPS), which is usually below 0.17 volts. The battery is also at 8.3 volts indicating a potential short somewhere and potentially a faulty alternator. This is not what you want while driving a vehicle.

The contact owns a 2019 Jeep Cherokee. The contact stated while driving 65 MPH, the vehicle was shaking. There was an abnormal noise detected from the front and rear of the vehicle. The vehicle was taken to an independent mechanic and the contact was informed that the vehicle was working as designed. The vehicle was taken to the local dealer who informed the contact that there was an unknown issue with the tires. The vehicle was not diagnosed or repaired. The manufacturer was notified however, no further assistance was provided. The failure mileage was unknown.

The contact owns a 2019 Jeep Cherokee. The contact stated that his wife was driving and stopped at a red light; when the light turned green, the driver attempted to accelerate and the vehicle began to slowly accelerate at a low speed and the vehicle shuddered and stalled. The driver restarted the vehicle to continue driving however, the failure recurred intermittently several times. There was no warning light illuminated. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 63,000.

Mileage: 63,000

Unknown of what the issue is but since I bought my 2019 Jeep Cherokee latitude recently I've took it in for service multiple times paid out of pocket because when I slow down it shudders bad and stalls at time this is dangerous I was on the highway and it stalled dead right in the lane and a semi truck almost crashed into me. I took it to the dealership they first said my oil was 1 quart low which I didn't believe then they did a pcm update on another visit and problem is still there this almost gave me a heart attack I could have got killed! Either reimburse me for the problems or investigate what this could be.

Check engine light came on. Had it diagnosed within 5 minutes. Code P0123 came up. That is the “Throttle/Pedal Position Sensor/Switch “A” Circuit High Input”. Specific part # 5184349AF. It is built into the throttle body, so whole throttle body must be replaced. Vehicle only has 40,000 miles. Parts Dept at dealer told me they had several of these parts in stock. He was surprised. They only do that when they know there is a problem. It is a safety issue. It can fail and cause engine to quit. Jeep refuses to acknowledge an existing problem. It needs government investigation for safety. I can send picture of diagnosis printout if needed.

The contact owns a 2019 Jeep Cherokee. The contact stated while driving 45 mph, the low oil warning light was illuminated. The contact was able to park on the side of the road and add oil before continuing driving to his destination. The contact took the vehicle to the local dealer, where it was diagnosed with needing the power train control module to be replaced. The vehicle was not yet repaired. The manufacturer had been informed of the failure. The failure mileage was approximately 60,400.

Mileage: 60,400

The contact owns a 2019 Jeep Cherokee. The contact stated that there was an abnormal sound coming from under the hood while driving. There was no warning light illuminated. The vehicle was taken to the dealer to be test-driven however, the mechanic was unable to duplicate the issue. The manufacturer was made aware of the failure and suggested that the vehicle be taken back to the dealer to be diagnosed. A case was opened. The vehicle was taken back to the dealer but was not diagnosed nor repaired. The contact stated while driving at 50 mph, the accelerator pedal was depressed however, the vehicle failed to accelerate above 50 mph. There were no warning lights illuminated. The vehicle was not repaired. The approximate failure mileage was 4,000.

Mileage: 4,000

While driving my 2019 Jeep Cherokee with 18,261 miles suddenly the vehicle completely stop in the middle of the road.Lucky this happened on a side street not on a highway or a busy intersection that could have resulted in a injury or even a death.I was trying to step on the gas pedal but the vehicle would not move.I have noticed on my center console display was black nothing was display no radio or climate controls.On my front dashboard display had a warning of SERVICE TRANSMISSION RESTART IN PARK.The engine light was display also the battery, emergency parking brake, and the traction control was display.This event happen five times in two days. I have taken this vehicle to a Jeep Dealership and they are saying that the transmission needs to be replaced.I am saying to myself that this is a Jeep Cherokee with 18,261 miles on it. This type of vehicle should have a nationwide recall and the NHTSA should have a hard look at this situation and the consumer complaints on this vehicle. This type of vehicle should not be driven on a public road or even a highway. For a consumer driver this type of vehicle is unacceptable the vehicle is a death trap.

SERVICE LIGHT ON DASH "SVC 4WD" TOOK IT TO THE DEALERSHIP STATED POWER TRANSFER UNIT SOLENOID BAD. ORDERED PART AND WHEN RECEIVED PULLED PTU OFF VEHICLE AND REMOVED SOLENOID. SAW THAT PTU HAD INTERNAL DAMAGE AND ORDERED NEW PTU. REPLACED PTU WHEN RECEIVED. THIS IS SAME FAILURE OF THE 2014-2018 CHEROKEES RECALL. MY 2019 WAS NOT INCLUDED.

Mileage: 9,807

WHILE DRIVING MY JEEP SUDDENLY SHUT OFF. THIS HAPPENED TWICE, SO I TOOK IT TO LIBERTY JEEP IN LIBERTYVILLE. I WAS TOLD THAT THEY WOULD NEED TO DO A PCM REPROGRAM AND THAT IT WILL NOW BURN 1 QUART OF OIL PER EVERY 1000 MILES AND THAT I WOULD NEED TO KEEP AN EYE ON IT TO CONTINUE TO TOP OF THE OIL SO THE JEEP DOESN'T SHUT DOWN. THIS IS NOT ACCEPTABLE FOR A DEALERSHIP TO SAY. I AM FEARFUL OF DRIVING LONG DISTANCE ON HIGHWAYS WITH THIS NOW AND WOULD LIKE TO GET OUT OF THIS LEASE. I HAVE ATTEMPTED TO DISCUSS WITH THE DEALERSHIP AND I HAVEN'T HAD ANY LUCK. OWNER OR MANAGERS DO NOT RETURN ANY EMAILS OR PHONE CALL. THIS IS VERY DISTURBING.

Mileage: 35,780

SERVICE LIGHT ON DASH "SVC 4WD" TOOK IT TO THE DEALERSHIP, AND THEY TOLD ME IN 30 MINUTES IT WAS THE TRANSFER CASE GONE BAD. 2014-17 HAD A RECALL ON THE SAME ISSUE, AND THEY ALREADY KNEW WHAT WAS WRONG WITH IT. YOUR 2019 WAS NOT INCLUDED WITH THIS RECALL YET, BUT IT IS GOING TO COST YOUR $3,500 FOR US TO FIX IT. A FULL DIAGNOSES REQUIRES THE TRANSFER CASE TO BE REMOVE AND A TEST TO SEE IF THE GEARS TURN, AND THAT IS A 4.5 HOUR LABOR JOB. THIS WAS NOT DONE, BECAUSE THE DEALERSHIP ALREADY KNEW THE TRANSFER CASE WAS FAULTY. I CALLED JEEP AND OPENED A CASE # 78851829, BUT THEY TOLD ME IT WAS VIN# SENSITIVE AND THE 2019 CHEROKEES HAVE NOT BEEN ADDED TO THE RECALL FOR THE 2014-17 YET. SAVE MY RECEIPTS, SO I CAN BE REIMBURST ON THIS MODEL IS ADDED.

Mileage: 93,000

CAR STALLS WHILE DRIVING. HAS OCCURRED WELL OVER A DOZEN TIMES. WHILE DRIVING, THERE IS SUDDENLY NO POWER IN THE ENGINE. AFTER SEVERAL VISITS TO DEALERSHIP, IT WAS DECIDED THAT THIS IS DUE TO LOW OIL LEVELS. I WAS TOLD TO CHECK OIL AT EVERY FILL UP, SOMETHING I HAVE NOT HAD TO DO SINCE 1979. AT EVERY OIL CHANGE (NOT AT DEALERSHIP), I AM TOLD THAT MY VEHICLE BURNS OIL. AS STATED IN A RECALL PREVIOUSLY:'AN ENGINE STALL WHILE DRIVING CAN CAUSE A VEHICLE CRASH WITHOUT PRIOR WARNING). THE DANGER ALSO LIES IN THE REPLACEMENT OF OIL WHILE CAR IS IN THE MIDDLE OF A ROAD. WE NEED A NEW ENGINE.

Mileage: 5,360

I DRIVE A 2019 JEEP GRAND CHAROKEE LATITUDE. I APPROACHED A STOP LIGHT LAST MONTH AT A MAJOR INTERSETION AND THE ENGINE SHUT OFF. THE CAR BEHIND ME ALMOST REARENDED ME WITH MY NEW BORN. OMG THIS CAR IS NOT SAFE TO DRIVE IF IT JUST SHUTS OFF FOR NO REASON. LATER THIS MONTH THE FRONT SUSPENSION STARTED MAKING ALOT OF NOISE. THE CAR HAS 43000 MILES. OBSERVED THE PASSANGER SIDE STRUT MOUNT CLIP THAT KEEP THE STRUT FROM SEPERATING FROM WHEEL WHEEL LOOSE. STRUT FAILED AND CAUSED ISSUES WITH DRIVE TRAIN. CAR IS ON BLOCKS IN MY GARAGE KNOW AWAITING STRUTS AND STRUT MOUNTS. THE JEEP USED A VERY SMALL PLASTIC CLIP TO SECURE THE TOP PART OF THE STRUT, SO IN MY CASE WHEN THE STRUT FAILED, THE CLIP CAME LOOSE AND ALMOST SEPERATED LEAVEING THE TOP OF STRUT UN-ATTACHED TO ANYTHING OMG! THIS A HUG SAFTY ISSUE. WHY HAS NHTSA NOT INVESTIGATED THIS POOR DESIGN. A PLACSTIC CLIP TO HOLD A STRUT THAT IS SUPPORTING THE FRONT END OF A VEHICLE!!.

Mileage: 40,000

CLUTCH SLIPS WHEN DOWNSHIFTING. ALSO WHEN SHIFTING THE JEEP IN REVERSE A GAP IS FELT BEFORE THE JEEP LURCHES IN GEAR SEEMS LIKE THE GEAR IS ENGAGING LATE.

Mileage: 2,519

OUR 2019 JEEP CHEROKEE LIMITED HAS JUST OVER 12K MILES. THE INSTRUMENT CLUSTER (DASHBOARD, RADIO SCREEN DISPLAY, AND GEAR SHIFT LIGHTS) GO BLACK OR DARK GREY, AND WE HAVE NOTHING DISPLAYED - SPEEDOMETER, GAS GAUGE, CLIMATE CONTROLS, MESSAGES, OR ANY OTHER SAFETY INFORMATION. WE ARE JUST DRIVING ALONG, AND THE INSTRUMENT CLUSTER JUST QUITS WORKING. THIS HAS HAPPENED FOUR TIMES NOW. THREE TIMES THE DISPLAY CAME BACK ON AFTER SEVERAL MINUTES, ONCE AFTER STOPPING THE CAR AND RESTARTING, WHILE ONE OTHER TIME IT DID NOT WORK AGAIN UNTIL WE STARTED THE CAR THE NEXT MORNING. THIS IS A SERIOUS SAFETY ISSUE, BECAUSE WE ARE DRIVING WITHOUT ANY VITAL INFORMATION. WE HAVE TAKEN OUR JEEP TO TWO DIFFERENT DEALERSHIPS WHO DID NOT FIX THE ISSUE BECAUSE THEY SAID THERE WERE NO ERROR CODES DISPLAYED. THEY STATED WE WOULD NEED THE JEEP AT THEIR DEALERSHIP INDEFINITELY AND THEY WOULD NEED TO DRIVE IT EVERY DAY UNTIL IT HAPPENED WHILE AT THE DEALERSHIP. WE EVEN POINTED OUT TO THE DEALERSHIPS THAT THERE WAS ALREADY A RECALL ON 2019 JEEP CHEROKEES FOR THE INSTRUMENT CLUSTER FAILING, BUT THEY SAID OURS WAS NOT ONE OF THE JEEPS IN THE RECALL. IF YOU GOOGLE "2019 JEEP CHEROKEE DASHBOARD DISPLAY PROBLEMS" OR SOMETHING SIMILAR, YOU WILL FIND DOZENS OF COMPLAINTS ABOUT THIS ISSUE.

Mileage: 12,600

ENGINE STALLS OUT RANDOMLY ON THE HIGHWAY AND RUNS ITSELF COMPLETELY OUT OF OIL. TRANSMISSION LUNGES/JOLTS THROUGH GEARS.

Mileage: 43,000

2019 JEEP CHEROKEE TRAILHAWK RANDOMLY SHIFTS TO NEUTRAL. NOT SPECIFIC TO SPEED, CLIMATE OR TERRAIN. COMMONLY OCCURS DURING REDUCING AND ACCELERATION SPEEDS. WHILE DRIVING THE RPM WILL RISE SIGNIFICANTLY RESULTING IN THE TRACTION CONTROL LIGHT TO ENGAGE AND A P061B TROUBLE CODE. CONTINUED ATTEMPTS TO ACCELERATE RESULTS IN CONSISTENT ILLUMINATION OF THE CHECK ENGINE LIGHT (DUE TO THE P061B). AIR FILTER IS CLEAN WITH NO ADDITIONAL OBSTRUCTIONS. WHEEL/TIRE SIZE ARE AT FACTORY SPECIFICATIONS AND ARE ORIGINAL TO THE VEHICLE. TRANSMISSION REGAINS TRACTION WHEN VEHICLE COASTS TO 10 - 15 MPH. WITH THE "TRANSMISSION SOFTWARE UPDATE" THE PROBLEM CONTINUES TO OCCUR. AGAIN THIS PARTICULAR ISSUE HAPPENS RANDOMLY WITHOUT ANY WARNING, SOUNDS, OR PHYSICAL JOLT OR ABNORMAL MOVEMENT WHILE DRIVING.

Mileage: 51,000

FAST FORWARD TO NOV OR DEC OF 2020- MY VEHICLE DID THE SAME THING, COMPLETELY SHUT DOWN WHILE I WAS DRIVING ON THE EXPRESSWAY. ON I35 GOING ABOUT 65-70 MPH. AGAIN, I CALLED THE DEALERSHIP WAS TOLD IT SOUNDED LIKE A MAINTENANCE PROBLEM.. A FEW WEEKS LATER, MY TEENAGE DAUGHTER WAS DRIVING TO PICK UP HER SISTER AT PRACTICE SHE CALLED ME TERRIFIED BECAUSE THE VEHICLE SHUT DOWN MID DRIVE AND WHILE SHE WAS AT TRAFFIC LIGHT I SHOWED THE SERVICE TECH THE VIDEO OF THE VEHICLE DOING THIS& HE TOLD ME THAT I NO LONGER HAD WARRANTY-IT WAS GOING TO COST ME $150 JUST FOR THE DIAGNOSTICS. I LEFT MY VEHICLE THERE FOR 3 DAYS, IN THOSE 3 DAYS I GOT SALESMAN CALLS ASKING TO TRADE IT IN AND NO CALLS FROM SERVICE NOTIFYING WHAT WAS BEING DONE TO MY CAR. THEN GET A CALL FROM SERVICE SAYING IT WAS GOING TO COST $400 TO FIX AND I NO WAS PAYING FOR ANOTHER FINANCIAL MESS WITH ANOTHER VEH; REC'D CALL FROM SER. EMPL. NOTHING WRONG WITH VEH- MISTAKEN MY CAR'S P/K WITH AUTO JUST NEED TO PUT MY AUTO BACKTHIS IS EXTERMLY UNSAFE BECAUSE I HAVE BEEN TEACHING MY DAUGHTERS HOW TO DRIVE THEY WOULDNT KNOW HOW TO RESPOND

Mileage: 42,000

WHILE IDOL AT LIGHT DOVE & 29TH ST MCALLEN TEXAS VEHICLE TURNED OFF AND STALLED (RECALL ID#286936) IN HEAVY CONSTRUCTION ON INTERSECTION INCREASED THE UNSAFE CONDITION FOR MY PASSENGERS (ALL CHILDREN) THEN STARTED I DROVE ACROSS THE INTERSECTION- MID DRIVE STEER WHEEL LOCKED LIGHTS BLINKINING VEHICLE ENGINE SHUT DOWN WHILE DRIVING VEHICLE CALLED DEALERSHIP SAID TO BRING IT IN THERE WERE A LOT OF RECALLS ON ABOUT THIS OR I NEEDED AN OIL CHANGE. THAT DAY I WAS DIAGNOSED WITH SINGLES AND ENDED UP SPENDING THE NEXT 2 WEEKS AT HOME. ALL OF THESE APPEAR TO BE RECALL AND CREATED UNSAFE CONDITIONS NOT ONLY FOR MYSELF, MY CHILDREN, AND THEIR TEAMMATES (MY OTHER PASSENGERS) BUT FOR OTHER DRIVERS IN HEAVY TRAFFIC AND CHILDREN RIDING THEIR BIKES I HAD TO HONK TO CATCH THEIR ATTENTION AND PUT ON MY HAZARDS LIGHTS SO THE VEHICLES BEHIND ME WOULD NOTICE I WAS STALLED AGAIN ON DOVE AND 29TH ST THOURGHOUT ALL THIS TIME I KEPT GETTING CALLS TO PURCHASE EXTENDED WARRANTY NEVER REC'D CALL OR TEXT ABOUT RECALL UNTIL FEB. 1ST, 2021THAT WAS THE FIRST TIME I REC'D NOTIFICATION IN WRITING VIA TEXT ABOUT RECALL

Mileage: 30,000

JAN (2X) & 3X THE FRST WEEK IN FEB. EXPRESSED CONCERNS BECAUSE I'VE BEEN TOLD ON NUMEROUS DIFFERENT OCCASIONS THAT IT WAS GOOD TO GO& ONCE I DRIVE IT I WOULD FEEL SO CONFIDENT, BECAUSE HE ALREADY TOOK IT FOR A DRIVE. BUT I NEEDED TO BRING BACK OIL CHANGE IN ABOUT 300 MILES AND THEN THEY'LL DO ANOTHER TEST TO SEE IF THAT IS ANOTHER RECALL ISSUE. I PURCHASED A BRAND NEW VEHICLE WITH 29 MILES FROM YOUR DEALERSHIP BECAUSE I DO NOT HAVE THE TIME TO BE WORRIED ABOUT VEHICLE ISSUES ESPECIALLY SINCE MY BOTH MY DAUGHTERS ARE LEARNING TO DRIVE IN THIS VEHICLE. MY 15 YEAR OLD PREGNANT DAUGHTER DRIVES THIS VEHICLE MORE THAN I DO BECAUSE I'M AT THE OFFICE AND SHE RUNS MY ERRANDS AND I DO NOT FEEL COMFORTABLE EVEN ALLOWING THEM TO BE A PASSENGER LET ALLOW DRIVE IT TO AND FROM THEIR PRACTICES WHEN I HAVE TO WORK. WELL, I WAS REASSURED AGAIN JUST TO BRING IT IN WHEN IT NEEDS AN OIL CHANGE (300 MILES AWAY) IN MOTION RECALL ID#: 286936

Mileage: 48,200

AFTER LEAVING MY VEHICLE AT THE DEALERSHIP OVER NIGHT AND BEING TOLD I JUST NEED TO MAKE SURE I COME BACK IN 300 MILES TO RUN ANOTHER TEST SO THEY CAN CHECK THE LEVELS OF THE OIL , I EXPRESSED MY CONCERNS WITH THE SERVICE ADVISOR ABOUT FEARING FOR THE SAFETY OF MYSELF, MY AGING MOTHER, CHILDREN, UNBORN GRANDCHILD, AND HER FATHER ; SERVICE ADVISOR ASSURED ME ONCE I DROVE VEHICLE MY FEARS WILL ALL BE AT EASE BECAUSE IT WAS ALREADY TEST DRIVEN AND WAS "GOOD TO GO SAFELY" I RECLUCTANTLY AGREED AND WHEN GOT IN MY CAR IT DID NOT START AND ON THE 3RD TIME IT STRUGGLED TO GET ON AND SOUNDED LOUDER THAN I HAVE EVER HEARD IT -I WENT BACK INTO THE SERVICE DEPT AND REFUSED TO TAKE IT LIKE THAT

Mileage: 48,222

2019 JEEP CHEROKEE IS DOING EVERYTHING THAT THE POWER TRAIN RECALL WAS LISTED FOR IN 2018 BUT THIS VIN WAS NOT COVERED UNDER THE RECALL. MY VEHICLE HAS BROKE DOWN MULTIPLE TIMES WITHOUT WARNING AND I HAVE EVEN BOUGHT A NEW BATTERY JUST TO FIND OUT THAT WAS NOT THE PROBLEM. THE MOST RECENT TIME IT BROKE DOWN IT WAS STATIONARY, ALL WARNING LIGHTS CAME ON ACROSS THE INSTRUMENT PANEL. THE WARNING LIGHTS HAVE FLASHED LIKE THAT BEFORE WHILE IN MOTION ON HIGHWAY AND CITY.

Mileage: 35,000

BOUGHT A USED 28K MILE 2019 JEEP CHEROKEE FWD ON DEC 20TH 2020. TOOK IT THROUGH A CAR WASH FIRST WEEKEND OF JANUARY 2021. AT END OF WASH WHEN YOU ARE SUPPOSED TO TAKE IT OUT OF NUETRAL AND INTO DRIVE THE TRANSMISSION WOULD NOT ENGAGE. I COULD HEAR IT SPINNING BUT NO ACTION. I WAS ABLE TO COAST FORWARD TO GET OUT OF THE WAY OF OTHERS LEAVING THE CAR WASH.THINKING IT WAS A FLUKE I TOOK IT BACK FOLLOWING WEEKEND. SAME THING HAPPENED. I COASTED TO A SAFE PLACE TO PARK. NO PROBLEMS WITH BRAKES. LIGHTS HAD BEEN FLASHING ON SHIFTER PANEL BUT HAD STOPPED BEFORE I READ WHAT WAS SAID. TOOK CAR TO DEALERSHIP. THEY SCOPED IT AND REPORTED NO PROBLEMS. SAID IT WOULD BE NECESSARY TO PUT CAR IN PARK , TURN CAR OFF AND RESTART AGAIN TO RESET COMPUTER WHICH WAS CONFUSED BY WHEELS TURNING IN NUETRAL THROUGH CAR WASH. SAID THEY HADNT HAD OTHER SUCH ISSUES. IVE NEVER OWNED A CAR WITH THIS ISSUE. I'M OF SOUND MIND BUT WAS VERY HARRIED AT THIS EVENT KNOWING OTHER CARS WERE RIGHT BEHIND ME !! DOESN'T SEEM RIGHT. PLEASE LOOK INTO THIS. I CAN'T HAVE BOUGHT THE ONLY 2019 JEEP CHEROKEE FWD VEHICLE WITH THIS ISSUE.

Mileage: 28,650

WHEN COMING TO A STOP LIGHT OR TO TURN MY VEHICLE SHUTS OFF AND NOW AS I WAS TRYING TO LEAVE THE PARKING LOT IT COMPLETELY SHUT OFF AND WOULD NOT START BRAKE BECAME HARD TO THE POINT WERE THE PEDDLE DIDN'T MOVE AND THE ENGINE LIGHT WAS FLASHING AS WELL AS THE BATTERY LIGHT. WHEN ENTERING THE FREEWAY AND WAITING TO MERGE MY VEHICLE SHUT OFF LUCKILY I WAS ABLE TO START IT BACK UP AGAIN.

Mileage: 36,000

WHEN SLOWING DOWN AND STARTING BACK UP TO SPEED THE ENGINE AND TRANSMISSION ARE NOT IN SYNC CAUSING A HESITATION TO OCCUR NOT ALL THE TIME BUT SOMETIMES WHEN YOUR COMING ON TO THE INTERSTATE AND YOU GO TO ACCELERATE THIS HESITATION OCCURS WITCH GOOD BE DANGEROUS.

Mileage: 6,300

WHEN SHIFTING FROM REVERSE TO DRIVE THE TRANSMISSION HESITATES GOING INTO DRIVE 50% OF THE TIME THIS HESITATION USUALLY LASTS FROM 1 TO 3 SECONDS. DOESN'T HAPPEN EVERY TIME BUT IT DOES HAPPEN FREQUENTLY,

Mileage: 40,700

WHILE DRIVING, MY CAR WILL RANDOMLY SHUT OFF COMPLETELY. THERE IS A DINGING NOISE AND A QUICK FLASH OF THE BATTERY LIGHT AND THEN IT SAYS THE PRESS BRAKE AND PUSH START. I CAN NOT ACCELERATE BUT CAN BRAKE. AS SOON AS I'M COMPLETELY STOPPED, THE STEERING LOCKS AND IT STRUGGLES TO START AGAIN. IT IS RANDOM AND HAS HAPPENED MORE THAN ONCE IN A ROW. IT HAPPENED 4 MONTHS AGO AND THE SERVICE DEPARTMENT SAID THE BATTERY FAILED AND REPLACED THE BATTERY, BUT IT HAPPENED AGAIN A WEEK AGAIN WHILE I WAS TURNING. AFTER I RESTARTED IT, IT DID IT LIKE 15 SECONDS LATER. THEN TWO DAYS AFTER THAT IT SHUT OFF RANDOMLY WHILE I WAS DRIVING 35-40 MPH DOWN A STRAIGHT ROAD. I'VE TAKEN IT IN AGAIN AND THIS TIME THEY CAN'T FIND ANYTHING WRONG WITH IT. BATTERY WAS FINE, NO CODES. EVEN THE SOFTWARE THAT GOT UPDATED BECAUSE OF THE RECALL (STALLING WHILE DRIVING) WAS FINE. I'VE SEEN PEOPLE SAY THAT THE OIL LEVEL CAN CAUSE IT TO STALL, BUT MY OIL WAS AT 60% AT THE TIME IT STARTED HAPPENING. IT'S NOT SAFE THAT THE CAR RANDOMLY SHUTS OFF WITHOUT NOTICE, WHILE DRIVING ON A ROAD OR HIGHWAY. THAT CAN CAUSE A SERIOUS ACCIDENT IF IT HAPPENS AT THE WRONG TIME.

Mileage: 32,500

THE JEEP JERSEY ALOT STOP AND START I THOUGHT SOMEONE AND HIT ME FROM BEHIND. GOING UP HILLS IT JENKS. I HAD TO REPLACE A SHOCK LAST MONTH THAT WAS LEAKING AND I BOUGHT THIS VEHICLE BRAND NEW .

Mileage: 30,000

VEHICLE BURNS A TREMENDOUS AMOUNT OF OIL.MINIMUM OF 2 QUARTS BETWEEN OIL CHANGES.ALSO VEHICLE LURCHES WHEN PUT INTO GEAR ON FIRST FEW STARTUPS OF DAY.

Mileage: 19,000

I'M NOT SURE IF I PICKED THE CORRECT CATEGORY. BUT BASICALLY SOMETIME WHEN I STOP MY VEHICLE SHUTS OFF. IT HAS HAPPENED A FEW TIMES NOW. MY CAR NO LONGER DOES THE THING WHEN IT TURNS THE ENGINE OFF TO SAVE FUEL. MY VEHICLE ALSO STARTS SO SOMETIMES, LIKE IT'S HAVING PROBLEMS WITH THE ENGINE TURNING OVER.

Mileage: 30,000

TL* THE CONTACT OWNED A 2019 JEEP CHEROKEE LATITUDE. THE CONTACT STATED THAT WHILE DRIVING ON A DAMP ROAD AT 45 MPH, THE VEHICLE INDEPENDENTLY WENT INTO PARK WHICH CAUSED THE WHEELS TO LOCK AS SEVERAL UNKNOWN WARNING LIGHTS APPEARED ON THE INSTRUMENT PANEL. DUE TO THE CONTACT LOSING CONTROL OF THE VEHICLE, THE VEHICLE SLID OFF THE SIDE OF ROAD AND HIT SEVERAL METAL POLES LOCATED IN A FARM YARD. ONCE THE VEHICLE CAME TO A HALT, THE CONTACT SHUT OFF THE VEHICLE AND DISCOVERED THAT THE FRONT DRIVER SIDE TIRE HAD DETACHED FROM THE VEHICLE. THE AIR BAGS DID NOT DEPLOY UPON IMPACT. A POLICE REPORT WAS NOT FILED AND NO INJURIES AS WERE REPORTED. THE CONTACT WAS ABLE TO CHANGE THE DRIVER SIDE TIRE WITH A SPARE AND DROVE THE VEHICLE HOME. THE DEALER NOR THE MANUFACTURER HAD YET TO BE NOTIFIED OF THE FAILURE. THE VEHICLE WAS THEN TOWED TO AN INDEPENDENT MECHANIC WHERE INSURANCE DEEMED THE VEHICLE A TOTAL LOSS. THE FAILURE MILEAGE WAS APPROXIMATELY 60,000. THE VIN WAS UNAVAILABLE AT THE TIME OF THE COMPLAINT. *DT*JB

Mileage: 60,000

ON TUESDAY, SEPTEMBER 8, 2020 AT APPROXIMATELY 1130 HOURS, MY RECENTLY PURCHASED 2019 JEEP CHEROKEE LATITUDE PLUS 4X4 WITH 30,000 MILES LOCKED UP AT A SPEED APPROXIMATELY 30 PLUS MPH, WHILE ENTERING AN INTERSTATE ON RAMP. A TRACTOR TRAILER TRAVELING AT APPROXIMATELY 50 MILES AN HOUR NARROWLY AVOIDED ME IN A NEAR HEAD ON / T-BONE ACCIDENT. MY VEHICLES ENGINE REVVED PRIOR TO MY TRANSMISSION MAKING TREMENDOUS NOISE AND SUDDENLY MY VEHICLE FELT AS IF I HAD JUST HIT A SOLID CONCRETE WALL. MY VEHICLE LOST ALL STEERING AND I HAD ZERO CONTROL OVER WHERE THE VEHICLE WAS TRAVELING. MY DASH LIT UP WITH EVERY LIGHT AND MY PARKING BRAKE WAS ALSO ENGAGED. IF THIS HAD HAPPENED A SECOND LATER, I WOULDN'T BE ALIVE! IF THIS HAD HAPPENED ON THE INTERSTATE AT 70 MPH I CAN'T IMAGINE WHAT DAMAGE THIS VEHICLE WOULD HAVE CAUSE PHYSICALLY TO ME OR ANY PASSENGER. LET ALONE WHO THIS VEHICLE WOULD HAVE HURT. ALL THESE ENGINES AND TRANSMISSIONS SHOULD BE RECALLED, THEY WILL KILL SOMEONE. THE TRANSMISSION WILL DAMAGE THE ENGINE AND VICE VERSA, SO RECALLING ONE AFTER IT DAMAGED THE OTHER, IS LIKE PUTTING A BAND AID ON A TURD! NORTHBOUND INTERSTATE 77 ON RAMP AT THE POCATALICO ENTRANCE (I HAVE OWNED THIS VEHICLE APPROXIMATELY 3 WEEKS AND THIS IS MY FIRST VEHICLE PURCHASE). AGAIN, I WOULD ASK THE NHTSA TO RECALL ALL THE ENGINES AND TRANSMISSIONS FOR THIS VEHICLE, THESE ARE LEMON'S WHICH WILL KILL, IF THEY HAVEN'T ALREADY. I HAVE SEEN THE JEEP LAWSUIT FOR THE 2014, 2015'S. PLEASE STOP THEM FROM SELLING THESE POWERTRAINS FOR THE 2019'S! OR AT LEAST MAKE JEEP RECALL THEM. THIS IS FRAUD. IF IT'S NOT, I DON'T KNOW WHAT IS. SO I'M STUCK WITH A VEHICLE THAT CAN KILL ME, YOU GUYS ARE THE ONLY ONES THAT CAN STOP THIS. THANKS 🙏

Mileage: 30,000

TL* THE CONTACT OWNS A 2019 JEEP CHEROKEE. THE CONTACT STATED THAT SEVERAL SERVICE INDICATOR LIGHTS WERE DISPLAYED WHILE DRIVING 79 MPH PRIOR TO THE VEHICLE SHUTTING OFF INDEPENDENTLY. THE CONTACT COASTED THE VEHICLE OVER TO THE SIDE OF THE ROADWAY. THE VEHICLE WAS RESTARTED HOWEVER, OPERATED WITH REDUCED ENGINE POWER. THE VEHICLE WAS SLOWLY DRIVEN TO DON JOHNSON'S CUMBERLAND MOTORS (1925 ELM ST, CUMBERLAND, WI 54829, (715) 822-4931) TO BE DIAGNOSED. THE MECHANIC WAS UNABLE TO RETRIEVE A FAULT CODE. THE VEHICLE WAS THEN TAKEN TO AN INDEPENDENT MECHANIC TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE FAILURE WAS WITH THE TRANSMISSION. THE CONTACT WAS REFERRED TO THE DEALER FOR ASSISTANCE. AN APPOINTMENT WAS SCHEDULED BUT WAS STILL PENDING. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 42,560.

Mileage: 42,560

TL* THE CONTACT OWNS A 2019 JEEP CHEROKEE. THE CONTACT STATED THAT SEVERAL SERVICE INDICATOR LIGHTS WERE DISPLAYED WHILE DRIVING 79 MPH PRIOR TO THE VEHICLE SHUTTING OFF INDEPENDENTLY. THE CONTACT COASTED THE VEHICLE OVER TO THE SIDE OF THE ROADWAY. THE VEHICLE WAS RESTARTED HOWEVER, OPERATED WITH REDUCED ENGINE POWER. THE VEHICLE WAS SLOWLY DRIVEN TO DON JOHNSON'S CUMBERLAND MOTORS (1925 ELM ST, CUMBERLAND, WI 54829, (715) 822-4931) TO BE DIAGNOSED. THE MECHANIC WAS UNABLE TO RETRIEVE A FAULT CODE. THE VEHICLE WAS THEN TAKEN TO AN INDEPENDENT MECHANIC TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE FAILURE WAS WITH THE TRANSMISSION. THE CONTACT WAS REFERRED TO THE DEALER FOR ASSISTANCE. AN APPOINTMENT WAS SCHEDULED BUT WAS STILL PENDING. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 42,560.

Mileage: 42,560

TL* THE CONTACT OWNS A 2019 JEEP CHEROKEE. THE CONTACT STATED THAT WHILE DRIVING 70 MPH, THE RPMS FLUCTUATED UP AND DOWN. THE VEHICLE LUNGED FORWARD, INDEPENDENTLY ACCELERATED AND DECELERATED. THE CONTACT THOUGHT THAT THE VEHICLE HAD BEEN REAR ENDED. THE VEHICLE FAILED TO ACCELERATE BACK TO CRUISING SPEED. THE CONTACT PULLED OFF TO THE SIDE OF THE HIGHWAY. THE VEHICLE WAS PARKED ON A SLIGHT INCLINE AND ROLLED BACKWARDS. THE CONTACT USED THE PARKING BRAKE TO COMPLETELY STOP THE VEHICLE. THE VEHICLE WAS TOWED TO ALLEN MELLO CHRYSLER JEEP DODGE RAM (13 MARMON DR, NASHUA, NH 03060 (844) 532-9794). THE MECHANIC HEARD A GRINDING SOUND WHEN THE VEHICLE WAS STARTED. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 23,000.*DT CONSUMER STATED PTU POWER TRANSFER UNIT WAS REPLACED AS WELL AS THE PART OF THE TRANSMISSION. DEALER HAS NOT PUT ANY OF WHAT HAD OCCURRED IN THEIR REPORTS.*JB

Mileage: 23,000

DRIVING DOWN THE ROAD AND THE AUTOMATIC TRANSMISSION SHIFTS HARD INTO A CERTAIN GEAR, 3RD TO BE EXACT. IT FEELS LIKE THE TRANSMISSION IS GOING TO FALL OUT. THEN WHEN I HAVE CRUISE CONTROL ON AND ITS SET AT 70 GOING DOWN A HILL AND THE ENGINE REVS THE RPMS PAST 5 TO SLOW DOWN WHICH IT NEVER DOES UNTIL I USE MY BRAKES TO SHOW DOWN. THE CAR IS IN MOTION, BUT ON 9/5/2020 THE CLUNK SOUND DID IT 4 OR 5 TIMES THAT DAY AND I HAD THE AIR ON. STOPPED IN A PARKING LOT TO THE STORE TO GRAB THINGS, THEN THE CHECK ENGINE LIGHT GOES ON. GET HOME ABOUT 2 MILES AWAY FROM THE STORE AND WENT TO PUT IN REVERSE AND THE CAR WOULDN'T MOVE. THEN PUT IT INTO PARK AND BACK INTO REVERSE THEN IN COULD MOVE THE VEHICLE

Mileage: 26,000

VEHICLE DOES NOT DOWNSHIFT WHEN SLOWING FOR EXAMPLE A GREEN LIGHT POSSIBLY TURNING RED BUT DOESN'T. ALSO STALLS OUT WHEN DRIVING AND YOU HAVE TO STOP AND PUT IN PARK WAIT ABOUT THREE MINUTES

Mileage: 52,000

AFTER COMING TO A STOP AT AN INTERSECTION WITH A RED LIGHT I WAS AT A COMPLETE STOP AND THE AUTO ENGINE ON/OFF FEATURE ACTIVATED. WHEN THE LIGHT TURNED GREEN I WENT TO ACCELERATE BUT AS SOON AS I APPLIED THE ACCELERATOR THE DISPLAYS, DASH LIGHTS, AND HEADLIGHTS ALL TURNED OFF. THE VEHICLE'S ENGINE ALSO TURNED OFF. THE ELECTRONICS STAYED OFF FOR SEVERAL MORE SECONDS BEFORE COMING BACK ON BUT I COULD NOT START THE VEHICLE FOR NEARLY A MINUTE. WHILE ATTEMPTING TO TURN THE VEHICLE BACK ON I HAD PUT IT IN PARK, HAD MY FOOT ON THE BRAKE, AND HAD HELD THE PUSH TO START BUTTON IN ALL THREE POSITIONS. THE ENGINE DID NOT ATTEMPT TO TURN OVER AT ANY TIME. AFTER APPROXIMATELY 1 MINUTE, I WAS FINALLY ABLE TO START THE VEHICLE AGAIN AND CONTINUE TO MY HOME. ONCE I ARRIVED, I CYCLED THROUGH THE VEHICLE INFORMATION SCREENS. THE BATTERY READ AN OUTPUT OF 13.6 VOLTS. THE VEHICLE ACTED NORMALLY AFTERWARDS AND NO WARNING LIGHTS APPEARED AFTER OR WERE ON BEFORE.

Mileage: 47,616

WHILE COMING TO A STOP AT A FREEWAY ENTRANCE I SLOWED THEN WHEN I WAS ABLE TO ENTER THE TRAFFIC STREAM I ACCELERATED AND THERE WAS NO ACCELERATION OR WAS SLOWER THAN NORMAL. THIS HAS HAPPENED SEVERAL TIMES. THE CAR ENGINE IN NOT OFF BUT AT IDLE. THIS IS DANGEROUS BECAUSE YOU HAVE TO ACCELERATE RAPIDLY. SOMETIMES ACCELERATION COMES ON ABRUPTLY AFTER 2 SECONDS OF PEDAL BEING PUSHED DOWN

Mileage: 20,100

WHEN BACKING OUT OF FLAT DRIVEWAY ONTO A DOWNHILL SLOPE THE VEHICLE TRANSMISSION FAILS TO GO INTO DRIVE, SEEMING TO BE HUNG UP IN NEUTRAL FOR 3 MAYBE 4 SECONDS THEN INTO DRIVE. THIS PROBLEM HAS ALSO PRESENTED ITSELF WHEN BACKING OUT OF A PARKING SPACE ON ANY GRADE. TRANSMISSION AND ENGINE WERE FLASHED BY DEALER AT 5200 MILES. NO IMPROVEMENT. MECHANICS AT DEALERSHIP SAID THEY ARE NOT AWARE OF THE PROBLEM. AT 5215 MILES SHE GOING BACK TO SHOP. SAME ISSUE. VEHICLE IS NOT SAFE TO DRIVE!

Mileage: 5,200

WHEN EXCELLING ON THE HIGHWAY THERE IS A VIBRATION FELT IN THE STEERING, SUSPENSION AND OR DRIVE-LINE STARTING AT 60 MPH. THE VIBRATION INCREASES WITH SEVERITY TO THE POINT OF WHERE IT FEELS UNSAFE TO INCREASE ABOVE 75 TO 80 MPH. GENERALLY BELOW 60 MPH OR COSTING AT 60-70 MPH DOWN GRADE THE VIBRATION SEEM TO BE REGULAR ROAD SENSATION.

Mileage: 2

FROM THE THAT I DROVE IT OUT OF THE DEALERSHIP I NOTICED THAT APPLYING THE GAS DID NOT GET ME THE INSTANT NEEDED POWER TO GET THIS 6-CYLINDER CAR MOVING. IN NOVEMBER THIS CAR WITH LESS THAT 300 MILES WAS BACK AT THE DEALERSHIP WHEN IT ALSO DEVELOPED A SURGE IN POWER AND A FLUCTUATING ENGINE REVVING... IT SPENT A MONTH AT THE DEALERSHIP BEFORE THEY COULD DETERMINE WHAT THE PROBLEM WAS. THAT PROBLEM MAY HAVE BEEN SOLVED BUT THE ACCELERATION IS STILL A CONCERN OF OURS WHICH WE NEED TO LIVE WITH FOR ANOTHER 2-YEARS WHICH IS THE REMAINDER OF OUR LEASE. *TR

Mileage: 300

ON JUNE 15, 2020, I TURNED LEFT ONTO A CITY STREET AND MY VEHICLE BEGAN MAKING THE WARNING SOUND, THE SAME SOUND WHEN THE SEATBELT ISN'T BUCKLED. A FEW SECONDS LATER WHEN I TURNED RIGHT INTO ANOTHER CITY STREET, THE BATTERY LEVEL WARNING CAME ON, THEN THE ENTIRE DASH LIT UP AND THE VEHICLE QUIT. AFTER A FEW ATTEMPTS TO RESTART, THE ENGINE CAME BACK ON. THE NEXT DAY AFTER I MADE A LEFT TURN, THE SAME THING OCCURRED, THE BATTERY LEVEL FLASHED ON THE DASH, THEN THE ENTIRE DASH LIT UP AND THE ENGINE SHUT DOWN. I WASN'T ABLE TO STEER THE VEHICLE TO THE SHOULDER OF THE ROAD. IT TOOK 5 ATTEMPTS BEFORE THE ENGINE WOULD RESTART. ON THE JUNE 18TH SOON AFTER I PULLED OUT OF MY DRIVEWAY ONTO A CITY STREET, THE SAME EVENT OCCURRED, THE DASH LIT UP AND THE ENGINE STOPPED, HOWEVER THIS TIME I WASN'T MAKING A TURN, BUT I HAD SLOWED DOWN BECAUSE ANOTHER VEHICLE COMING IN THE OPPOSITE DIRECTION HAD VEERED CLOSE TO MY SIDE OF THE ROAD.IT TOOK SEVERAL ATTEMPTS TO RESTART THE ENGINE, AND IT SOON CUT OFF AGAIN BEFORE I GOT IT BACK IN THE DRIVEWAY. WHEN THIS OCCURRED, THERE IS NO WAY TO GUIDE THE VEHICLE TO THE SIDE. I WAS VERY FORTUNATE THAT I WASN'T HIT. NOW I AM TOO SCARED TO DRIVE MY VEHICLE. *TR

Mileage: 20,000

CARS STALLS OUT WITHOUT WARNING WHEN SLOWING. THE LAST TIME IT WAS WHEN I WAS MAKING A TURN, ALL OTHER TIMES WERE WHEN I WAS SLOWING APPROACHING A STOP SIGN. WHEN RESTARTING IT TAKES A FEW SECONDS TO TURN OVER IT DOESN'T START RIGHT UP. *TR

Mileage: 40,000

TL* THE CONTACT OWNS A 2019 JEEP CHEROKEE. THE CONTACT STATED THAT THE BATTERY WAS REPLACED THREE TIMES AND THE TRANSMISSION CONTROL MODULE WAS RESET THREE TIMES. THE CONTACT STATED THAT WHILE DRIVING AT UNKNOWN SPEEDS, THE ENGINE REVVED UP. THE CONTACT REMOVED HER FOOT FROM THE ACCELERATOR PEDAL AND THE VEHICLE INDEPENDENTLY ACCELERATED. THE CONTACT TAPPED THE BRAKES SEVERAL TIMES AND THE VEHICLE CAME TO A STOP. THERE WAS NO WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO HOLDEN DODGE CHRYSLER JEEP RAM LOCATED AT 640 S GOVERNORS AVE, DOVER, DE 19904, WHERE THE TECHNICIAN WAS UNABLE TO DIAGNOSE OR DUPLICATE THE FAILURE. THE CONTACT ALSO STATED THAT THE OIL WAS TOPPED OFF MORE FREQUENTLY AND THERE WAS NO EVIDENCE OF A LEAK DETECTED. THE TECHNICIAN INFORMED THE CONTACT NOT TO TOP OFF THE OIL. THE FAILURE RECURRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 5,000.

Mileage: 5,000

I HAVE REPORTED PROBLEMS WITH THE TRANSMISSION AND REVVING UP WHILE DRIVING TODAY. BUT I GOT IN MY JEEP WENT DOWN THERE ROAD TO A STOP SIGN. THEN PRECEDED TO DRIVE AND THE JEEP JUST ROARED AND DID NOT ACCELERATE, I'M IN THE MIDDLE OF THE ROAD THEN HERE COMES TRAFFIC CLOSER. THE TRANSMISSION IS A PROBLEM. THERE IS NO FIXING, EVERY JEEP SHIP I GO TO, THEY DON'T FINE NOTHING. *TR

Mileage: 35,000

VEHICLE STALLS WHEN SLOWING DOWN. RESTARTS AFTER SEVERAL TRIES. STALLS WHEN IN MOTION AND SLOWING DOWN. THIS HAS HAPPENED 3 TIMES WITH THE FIRST BEING 5-15-20. *TR

ROUGH WHEN DOWNSHIFTING. AFTER DRIVING FOR A WHILE IT DOWNSHIFTS OK. JUST IN THE BEGINNING 20 MINS OF DRIVING THE DOWNSHIFT IS A LITTLE ROUGH.

Mileage: 35,000

WHEN DRIVING THE VEHICLE AROUND TOWN OR ON THE HIGHWAY IF I TAKE MY FOOT OFF THE ACCELERATOR FOR ANY REASON THAT REQUIRES ME TO SLOW DOWN THE ACCELERATOR HAS AN EXTREMELY SLOW RESPONSE TIME WHEN I RE- ACCELERATE ANYWHERE BETWEEN 3 TO 6 SECONDS. THIS IS EXTREMELY DANGEROUS IF ANOTHER VEHICLE IS COMING UP BEHIND YOU AND TRAVELING FASTER THAN THE CAR CAN ACCELERATE TO GET OUT OF THE WAY. SEVERAL TIMES I HAVE ALMOST BEEN HIT FROM BEHIND BECAUSE I CAN'T GET THE CAR TO ACCELERATE BACK TO THE SPEED I WAS TRAVELING UNTIL THE SLOW RESPONSE ALLOWS ME TO SPEED UP.

Mileage: 7,200

WHEN ALMOST TO A COMPLETE STOP FEELS LIKE THE TRANSMISSION BANGS THE CAR FORWARD. VERY ANNOYING AND POTENTIALLY DANGEROUS AS IT JUMPS FORWARD.

Mileage: 22,000

I AM HAVING SIMILAR ISSUES THAT OTHER PEOPLE ARE HAVING. NO ACCELERATION, VEHICLE STALLING, THE CAR REVVING OVER 4-5K RPMS STOPPED AND FOOT ON BRAKE, RADIO ISSUES. WHAT I AM TRYING TO FIND OUT IS HOW CAN I GET FCA TO BUY BACK THIS LEMON. ALSO I WOULD LIKE SOME DATA OF HOW MANY PEOPLE HAVE FILLED A COMPLAINT. I WANT TO USED THIS INFO AND GIVE IT TO THE NATIONAL CENTER FOR DISPUTE SETTLEMENT

Mileage: 500

WHILE DRIVING MY JEEP ITS COMPLETELY STALLED OUT LOOSING POWER STEERING AND ELECTRICAL , HAD TO MANUALLY GET IT TO THE SIDE OF THE ROAD. A PREVIOUS RECALL UA9 HAS BEEN ISSUED FOR THIS PROBLEM BUT MY VIN DOESN'T MATCH EVEN THOUGH IT DID THE SAME THING.

Mileage: 3,700

MY VEHICLE IS EXPERIENCING FREQUENT STALLING AND WILL DIE ON ME WHENEVER I MAKE AN AVERAGE TURN (LEFT OR RIGHT), OR WHENEVER THE CAR IS DECREASING ACCELERATION ON A NORMAL CITY STREET. HOWEVER, I'M EXPERIENCING THIS MOSTLY WHEN MY CAR IS STILL HEATING UP, SO AROUND THE FIRST 10MINS OF DRIVING THE VEHICLE AFTER NOT TOUCHING IT FOR 5+ HOURS. WHEN MY CAR STALLS OR SHUTS OFF, IT STILL SHOWS THAT THE ENGINE IS ON THROUGH THE START ENGINE BUTTON. HOWEVER, I STILL NEED TO PUT MY CAR IN PARK, AND PRESS THE START ENGINE BUTTON AGAIN WHILE PRESSING ON THE GAS TO TURN ON MY CAR AGAIN. WHEN I DO THIS, THE CAR OCCASIONALLY WILL STRUGGLE TO TURN ON AND SOMETIMES IT WON'T START UP ON THE FIRST TRY. IN ADDITION, I EXPERIENCE MY CAR SOUNDING AN ALERT NOISE OCCASIONALLY WHENEVER I'M MAKING A NORMAL TURN (WHEN MY CAR IS FULLY HEATED UP), BUT MY CAR DOESN'T STALL OR SHUT OFF. ANOTHER ISSUE THAT MY CAR IS EXPERIENCING IS I CAN TELL THAT MY CAR IS OCCASIONALLY STRUGGLING TO SWITCH GEARS WHEN I TRY TO ACCELERATE DURING WHILE MY CAR IS IN AUTO MODE. FROM MY UNDERSTANDING, THERE WAS A RECALL ON MY CAR MODEL BACK IN 2018 FOR A SIMILAR ISSUE ON THE AUTOMATIC TRANSMISSION. HOWEVER, MY CAR WAS NEVER RECALLED AND IT WAS NEVER SERVICED FOR ANYTHING SIMILAR TO THE RECALL.

Mileage: 36,500

I WAS DRIVING HOME FROM WORK ONE NIGHT AND ALL THE DASH LIGHTS COME ON AND THE VEHICLE COMPLETELY STALLED IN THE MIDDLE OF THE HIGHWAY. I HAD TO ATTEMPT TO PULL OVER AND SWITCH THE KEY OFF AND BACK ON TO RESTART THE ENGINE. I ALSO HAVE BEEN AT A STOP MULTIPLE TIMES AND TURN OUT INTO THE ROAD AND MY VEHICLE WON'T GO, WHICH COULD RESULT IN ME GETTING HIT. I ALSO HAD MY RECALL 'FIXED' FOR THE POWER TRAIN, WENT BACK BECAUSE I RECEIVED ANOTHER LETTER SAYING IT WAS POSSIBLY NOT FIXED AND IT STILL TELLS ME THE PROBLEM WAS NOT FIXED ON MY VEHICLE. I CANNOT USE CRUISE CONTROL ON MY VEHICLE BECAUSE WHEN IT GOES DOWN THE SLIGHTEST HILL, CURVE, WHATEVER, THE RPMS GO ALL THE WAY UP AND JUST SIT THERE, EVEN WHEN I HAVE TURNED OFF THE CRUISE CONTROL AND BRAKED IT STILL STAYS SHIFTED UP FOR A LONG TIME. I REGRET PURCHASING THIS VEHICLE, ESPECIALLY WITH A BABY ON THE WAY ANY DAY NOW AND HER SAFETY BEING AT RISK. WE ARE IN THE PROCESS OF FINDING ANOTHER VEHICLE.

VEHICLE SHUTS OFF WHILE COMING TO A STOP. VEHICLE STRUGGLES TO RESTART ONCE IT'S OFF

MY CAR MAKE A HUMMING NOISE LIKE IT'S TRYING TO CATCH UP WHILE DRIVING IT STALLS AND SOMETIMES WHILE DRIVING THE CAR ENGINE GOES DEAD I HAVE TO KEEP PUSHING START BUTTON ABOUT 3 TIMES TO RESTART I TOOK A PICTURE OF LIGHT THAT COMES ON AND ALSO ANOTHER CAR BACKED INTO MY CAR WHEN CAR WENT DEAD IT'S VERY DANGEROUS BEEN TO DEALERSHIP SEVERAL TIMES THEY SAID EVERYTHING WAS OK THEY EVEN TOLD ME TO TAKE PICTURES OF LIGHTS WHEN IT HAPPENS LIKE I'M LYING AND I DID EVEN THOUGHT ALL PICTURES ARE TIME STAMP.I CAN'T AFFORD UBER AND CAR NOTE I NEED HELP.THIS HAPPENS ON FREEWAY HIGHWAY SIDE STREET ANYTIME NO WARNING.

Mileage: 18,000

TL* THE CONTACT OWNS A 2019 JEEP CHEROKEE. THE CONTACT STATED THAT WHEN USING THE START BUTTON FOR THE VEHICLE, IT WOULD HESITATE TO START INSTEAD OF STARTING IMMEDIATELY. THE CONTACT THEN STATED THAT WHILE DRIVING AT HIGHWAY SPEEDS THE VEHICLE WOULD HESITATE TO ACCELERATE AND EXHIBIT A SPUTTER WHEN ATTEMPTING TO ACCELERATE AS WELL. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 50 MPH THE VEHICLE SUDDENLY BEGAN TO REDUCE IN SPEED. THE CONTACT STATED THEY LOST ALL THROTTLE WITH THE VEHICLE. THE VEHICLE'S SERVICE ELECTRONIC THROTTLE WARNING LIGHT ILLUMINATED. THE CONTACT CONTACTED THE DEALERSHIP (TRI-STAR UNIONTOWN LOCATED AT 2 SUPERIOR WAY, UNIONTOWN, PA 15401 PHONE NUMBER 724-430-1401) WHO REPLACED THE VEHICLE'S WIRING HARNESS, REPROGRAMMED POWER TRAIN MODULE, PEDAL ACCELERATOR REPLACED, REPLACED THE THROTTLE BODY, REPROGRAMMED TRANSMISSION CONTROL MODULE, AND OTHER REPAIRS. THE FAILURE REMAINS. THE CONTACT STATED THE FAILURE OCCURRED ABOUT 5 TIMES. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND OPENED CASE NUMBER 74681739. THE APPROXIMATE FAILURE MILEAGE WAS 1,000.

Mileage: 1,000

MY CAR HESITIATES WHEN PUTTING IT IN TO DRIVE FROM BACKING UP OR JUST TAKING OFF. IT HESITATES GOING FROM LOW TO HIGH SPEED TAKING A LONG TIME INTERMITTENTLY. THIS IS A VERY SERIOUS SAFETY ISSUE. I COULD BE SIDE SWIPED OR RAN IN TO.

Mileage: 9,000

CAR DOES NOT GO IN TO DRIVE AND WILL SOMETIMES LURKS IN TO HIGH GEAR FROM A START OR A INITIAL GO. THE CAR REVS UP THINKING IT WAS IN DRIVE THEN SLAMS IN TO HIGH GEAR AND GOES.

Mileage: 9,100

TO WHOM IT MAY CONCERN, MY NAME IS [XXX] . I AM CONTACTING YOU FOR CONCERNS OF MY NEWLY PURCHASED 2019 JEEP CHEROKEE. I WOULD APPRECIATE IT IF SOMEONE COULD CONTACT ME ABOUT MY ENGINE STALLING WHILE OPERATING THE VEHICLE. I HAVE CONCERNS OF THIS VEHICLE CAUSING SAFETY ISSUES WHILE IN MOTION THE VEHICLE STALLED ON A MAJOR HIGHWAY LOOSING COMPLETE CONTROL AND BARELY MADE IT OUT OF THE ROAD WAY TMWITH NO WARNING THERE WAS NO ENGINE LIGHTS OR BEEPING. WHILE HAVING MY FAMILY IN IT. MY PHONE NUMBER IS [XXX]. THANK YOU, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

Mileage: 2,900

WHEN I ACCELERATE MY VEHICLE AFTER A STOP OR GETTING ON THE HIGHWAY, IT STALLS AND OR STUTTERS. THIS IS A MAJOR SAFETY CONCERN. I HAVE ALMOST BEEN HIT BECAUSE MY VEHICLE WOULD NOT ACCELERATE WHEN I HAD MY FOOT ON THE GAS.

Mileage: 20,000

TRANSMISSION SLIPPED STARTED TO SLIP ON MY 2019 JEEP CHEROKEE WITH 10000 MILES. CAR IS JUST ABOUT BRAND NEW AND THE SERVICE TRANSMISSION/SHIFTER MESSAGE AND CHECK ENGINE LIGHT CAME ON AS WELL AS ALL THE TRANSMISSION GEAR LIGHTS ARE LIT.

Mileage: 10,000

STUTTERING AFTER STOPPING AND STUTTERING WHEN STARTING ENGINE. STUTTERS WHEN TRYING TO GET ON HIGHWAY.

Mileage: 20,257

I WAS IN AN AUTOMATIC CAR WASH AND AFTER IT WAS FINISHED MY JEEP WOULD NOT ENGAGE INTO DRIVE FROM NEUTRAL. I HAD THE AUTOMATIC ENGINE SHUT DOWN TURNED OFF. I TRIED MULTIPLE TIME FROM SHIFTING FROM NEUTRAL INTO DRIVE. I ALSO RESTARTED MY JEEP TWICE AND ON THE SECOND TIME IT STARTED AND I COULD DRIVE AWAY.

Mileage: 17,000

VEHICLE DRIVING AND WHEN COMING TO A STOP IT SEEMS LIKE THE AUTO TURN OFF WANTS TO TURN OFF EVEN BEFORE STOPPING. FEELS LIKE ITS GOING TO STALL. ALSO LEAVING A RED LIGHT WHEN IT AUTO TURNS ON IT JERKS AND THEN SWITCHING FROM FIRST TO SECONG GEAR IT JERKS. THE TRANSMISSION HAS SO MUCH LAG SWITCHING GEARS AND PICKING UP SPEED IT ALSO JERKS AND TAKES FOREVER TO PICK UP SPEED. BUT MY MOST CONCERN IS GEAR SWITCHING AND JERKING AND ALMOST STALLING WHEN COMING TO A STOP WITH THE AUTO SHUT OFF TRYING TO TURN OFF WHILE DRIVING. AND WHEN IT TURNS BACK ON IT JERKS WHEN YOU GIVE IT SLIGHT GAS.

Mileage: 3,000

ACCELERATING IS JERKY AND MANY TIMES DOES NOT SHIFT CORRECTLY AS SPEED INCREASES (INTO NEXT GEAR ON LEFT HAND SIDE ). ALSO, AS VEHICLE GOES DOWN SMALL HILLS IT SEEMS LIKE IT DOESN'T UNDERSTAND HOW TO HANDLE THE DECEASE IN ACCELERATION. ALSO, WHEN SHIFTING FROM REVERSE TO DRIVE, IT TAKES AT LEAST 30 SECONDS TO CORRECTLY RESPOND. I BROUGHT VEHICLE INTO SHOP, THEY STATED IT WAS THE VEHICLE GETTING TO KNOW HOW I DRIVE.

Mileage: 100

I HAVE HAD MY CAR SINCE AUGUST 2018. SINCE JUNE, THE CAR HAS RANDOMLY STOPPED OPERATING WHILE I AM DRIVING. IT WILL NOT ACCELERATE AND IF I AM ON A HILL BEGIN TO DRIFT BACKWARDS UNTIL I AM ABLE TO GET THE EMERGENCY BRAKE ON. IT IS EXTREMELY DANGEROUS AS IT HAS HAPPENED IN BUSY INTERSECTIONS AND HIGHWAYS. MY CAR HAS TURNED OFF WHILE MAKING TURNS AND WHILE ACCELERATING UP HILLS. SOMETIMES THE LIGHTS ON THE DASH ALL TURN ON AND OTHER TIMES IT IS JUST ONE LIGHT (SUCH AS THE BATTERY LIGHT). IN JUNE 2019, I HAD TO HAVE IT TOWED TO THE DEALER WHERE THEY SAID MY CAR NEEDED AN OIL CHANGE AND THERE WAS A SENSOR THAT NEEDED TO BE REPLACED THAT CAUSED THE CAR TO THINK THEIR WASN'T ENOUGH OIL. THEN, IN SEPTEMBER 2019, IT HAPPENED AGAIN AND I WAS TOLD IT WAS BECAUSE I WAS DUE FOR AN OIL CHANGE. I WAS STILL APPROXIMATELY 500 MILES FROM MY NEXT OIL CHANGE AND WAS TOLD THAT THE ISSUE OF MY CAR STOPPING IN TRAFFIC WAS DUE TO "DIRTY OIL." IN DECEMBER 2019, THIS HAS HAPPENED AGAIN. I AM STILL 1745 MILES AWAY FROM MY NEXT OIL CHANGE. THE DEALERSHIP CLAIMED THAT THEY NEEDED TO CHANGE THE OIL IN ORDER TO DO AN OIL PRESSURE TEST. I ASKED THEM TO FIX THE ROOT OF THE PROBLEM BECAUSE MY CAR IS STOPPING REPEATEDLY AND I DO NOT FEEL SAFE IN MY VEHICLE. IT IS A HAZARD TO MYSELF AND OTHERS AS I LIVE IN A DENSELY POPULATED AREA. THE DEALERSHIP HAS DONE AN OIL CHANGE AND CHECKED THE PRESSURE AND ASKED THAT I BRING IT BACK AT 1,000 MILES. I AM NOT CONVINCED THAT THIS WILL SOLVE THE PROBLEM AND I THINK THE REPAIR IS COSTLY TO MAKE AND THE DEALERSHIP IS PATCHING THE PROBLEM. I AM WORRIED FOR MYSELF AND OTHERS AS THIS ISN'T SAFE.*DT *TR

Mileage: 18,448

WHEN DRIVING DOWN HILLS AND MANUALLY DOWNSHIFTING TO MAINTAIN THE LEGAL SAFE SPEED THE TRANSMISSION WILL FREEWHEEL FOR SEVERAL SECONDS AROUND 45 MPH AND WILL NOT DOWNSHIFT UNTIL 53 MPH. AT FIRST SERVICE VISIT, DEALER UPDATED SHIFT PROGRAMMING FOR THE TRANSMISSION, WITH NO IMPROVEMENT. AT SECOND VISIT, JEEP SERVICE WROTE ON INVOICE "6886 NORMAL VEHICLE CHARACTERISTIC. VERIFIED CUSTOMER CONCERN. GOING DOWNHILL AND MANUALLY SHIFTING, ENGINE AND VEHICLE SPEED MAY INCREASE BEFORE DOWN SHIFTING. THIS IS DUE TO A DOG CLUTCH BEING USED FOR THAT GEAR, AND REQUIRES ENGINE SPEED TO INCREASE IN ORDER TO ENGAGE THAT CLUTCH. NO FAULT CODES, NO SERVICE BULLETINS OR STAR CASES FOR THIS CONCERN. TECH AND SHOP FOREMAN ROAD TESTED VEHICLE CONFIRMING NORMAL OPERATION AS COMPARED TO LIKE VEHICLE." SEVERAL TIMES WHEN DESCENDING A MODERATE HILL IN SAN DIEGO, A HARD BRAKE APPLICATION IS REQUIRED TO BRING THE VEHICLE UNDER CONTROL SO AS TO AVOID A REAR END COLLISION WITH A VEHICLE IN FRONT. THIS IS AN UNSAFE DESIGN FAULT OF THE ZF 9-SPEED TRANSMISSION. MORE THAN 500,000 ZF-9 TRANSMISSIONS HAVE BEEN RECALLED SINCE 2014, AND SAFETY PROBLEMS CONTINUE.

Mileage: 6,800

ON NOV16 AT THE PARKING LOT , WHEN I TOOK OFF AT 5-8MILES,MYSTERIOUS NOISES UNDER HOOD LIKE HIGH MOTOR ROTATION. I RETURNED TO PARK AND CHECKED AREAS UNDER HOOD, DISPLAYS ON DASHBOARD SUCH AS BATTERY VOLTAGE AT 14.6V, ENGINE OIL LIFE AT 34 % ,ETC. II SHUT OFF ENGINE.,I TOOK OFF TOTHE DEALER AT THIS TIME NO NOISE AT ALL. ON NOV18 MORNING,I WAS DRIVING APPROXIMATELY 30-40 MPH WHEN SLOWING DOWN TO APPROXIMATELY 15 MPH TO YIELD FOR ONCOMING TRAFFIC FOR A RED LIGHT.AFTER THE LIGHT CHANGED TO GREEN, I STARTED TO DRIVE AND AROUND AT 10 TO 15 MPH AND ACCELERATED .HOWEVER,RPMS INCREASED TO AROUND 5,000 AND THE VEHICLE SPEED STAYED ONLY AT AROUND 25 MPH WITH HIGH MOTOR ROTATION SOUNDS. THEREFORE, I CONTINED TO DRIVE AT THE LOW SPEED AND TRIED TO FIND THE SAFE PLACE ON THE SIDE OF THE ROAD.THE, I SHUT OFF ENGINE AND CALL THE DEALER TO TELL THE PROBLEM . THEN I TOOK OFF AGAIN BUT THE VEHICLE WAS ABLE TO DRIVE WITHOUT A PROBLEM AT THIS TIME.UNFORTUNATELY, THE SAME PROBLEM HAPPENED ON NOV20 AND NOV21. I FINALLY BROUGHT A VEHICLE TO THE DEALER AND SHOWED THE VIDEO ON NOV21. AND THEY FIXED THE VEHICLE ON NOV25. THEY EXPLAINED OIL LEVEL WAS LOW TO THE BOTTOM OF DIPSTICK AND 400 MILES OVERDUE ON OIL CHANGE STICKER. I TOLD THEM OIL LIFE INDICATOR DISPLAYED 34 % ON NOV16. BUT THEY SAID THAT DON'T TRUST SYSTEM AND CHECK OIL CHANGE STICKER AND MAKE SURE TO DO OIL CHANGE EVERY 5000 MILES.I ASKED WHY OIL LIFE INDICATOR IS NOT CORRECT. THEY SAID ONLY 2.4 LITER ENGINE NEEDS OIL CHANGE EVERY 5000 MILEAGE FOLLOWED BY OIL CHANGE STICKER. I COMPLAINED TO FIX OIL LEVEL INDICATOR THE. THEY SAID THEY CHECKED ALREADY 100 TIMES AND INSISTED TO FOLLOW A STICKER.THEY ALSO SAID THEY HAD 50 CUSTOMERS HAD THE SAME PROBLEM AT THIS DEALER.THEN, THE SYSTEM SHOULD BE RECALLED FOR THE SAFETY. ONE OF INCIDENTS AT THIS TIME MIGHT CAUSE A CAR CRASH BEHIND ME AS MY CAR WAS AT 25MPH ON 50MPH MAX SPEED ROAD.

Mileage: 21,275

I HAVE A LOT OF HESITATION WHEN EXCELERATING. I AM SCARED OF MY VEHICLE. I AM AFRAID I AM GOING TO GET INTO ACCIDENT . I HAVE TAKEN JEEP IN TO BE CHECKED WAS TOLD NO RECALL BUT THEIR IS SOMETHING VERY SERIOUSLY WRONG MY JEEP CHEROKEE PLEASE HELP I'VE ONLY HAD IT TWO MONTH.

Mileage: 2,000

I PURCHASED A 2019 JEEP CHEROKEE TRAILHAWK ON 11/11/2019. THAT SAME EVENING THE INSTRUMENT CLUSTER, UCONNECT, AND LIGHTS ALL CUT OUT WHILE I WAS DRIVING DOWN THE ROAD. THIS CAUSED THE ENGINE CONTROL TO BE CUT AND DTC'S FOR BRAKES, ESC, TRANSMISSION, AND THE SHIFTER. THANKFULLY THE FIRST FEW TIMES THIS HAPPENED ON A STREET WITH HEAVY TRAFFIC DURING RUSH HOUR AND I WAS ABLE TO RESTART THE VEHICLE. IT HAPPENED AGAIN ON THE SECOND DAY WHILE IN MOTION ON A SIDE ROAD AND AGAIN THE THIRD DAY EXCEPT WHILE DRIVING ON THE HIGHWAY. AFTER THE THIRD DAY, I SCHEDULED IT FOR SERVICE AT A LOCAL JEEP DEALER. UPON HAVING MY VEHICLE FOR FIVE DAYS, THE DEALER DISCOVERED A CORRODED/FAULTY GROUND AND MADE THE NECESSARY REPAIRS. THE VEHICLE WAS PICKED UP ON 11/18/2019. IT DROVE GREAT UNTIL 11/20/2019 WHEN THE POWER ONCE AGAIN WAS CUT FROM THE INSTRUMENT CLUSTER, UCONNECT, AND LIGHTS. THIS ALSO RESULTED IN A LOSS OF ENGINE CONTROL WITH THE SAME ARRAY OF DTC CODES BEING DISPLAYED AND ALSO OCCURRED WHILE DRIVING. I WAS ABLE TO SAFELY PULL OFF THE ROAD AND RESTART THE VEHICLE. THANKFULLY THIS HAPPENED ROUGHLY A MILE FROM THE DEALER AND I WAS ABLE TO LIMP THE JEEP THERE. THEY CHECKED THE CODES AND ADVISED ME TO BRING THE VEHICLE BACK IN THE MORNING. ON 11/21/2019 I RETURNED THE JEEP TO THE DEALER WHERE IT IS CURRENTLY BEING WORKED ON AGAIN. THIS VEHICLE IS AN EXTREME DANGER TO NOT ONLY MYSELF BUT TO OTHER MOTORISTS THAT COULD POTENTIALLY COLLIDE WITH ME DUE TO THE RANDOM AND UNPREDICTABLE NATURE OF THE ISSUE. I AM SO CONCERNED ABOUT THE SAFETY OF THE VEHICLE THAT I WILL NOT ALLOW MY CHILDREN TO RIDE IN MY VEHICLE WITH ME.

Mileage: 16,000

I BOUGHT MY JEEP ON DECEMBER 12, 2018 FROM JT'S JEEP IN LEXINGTON SC. AT ROUGHLY 400 MILES, THE START/STOP SYSTEM LIGHT ILLUMINATED AND DISPLAYED A MESSAGE FOR SERVICE.I PARKED THE JEEP AND SHUT IT OFF, AND RESTARTED. WORKED FINE AFTER THAT. AT ROUGHLY 1,600 MILES, IT DID THE SAME THING AGAIN. SAME PROCEDURE. WENT AWAY. AT 7,500 MILES I TOOK IT IN FOR SERVICE AND THEY CHECKED AND SAID NOTHING WAS WRONG. AT 8000 MILES I WAS MERGING ONTO THE INTERSTATE IN COLUMBIA SC AND STARTED TO ACCELERATE AND IT LOST ALL POWER; POWER STEERING, ACCELERATION, BRAKING, AND DISPLAYED A MESSAGE OF "ELECTRICAL SYSTEM FAULT" I MANAGED TO GET IT OFF THE ROAD AND RESTARTED, DROVE TO GA FINE. I SCHEDULED AN APPOINTMENT WITH THE LOCAL CHRYSLER DEALER HERE IN GA, THEY KEPT IT AN ENTIRE WEEK AND CLAIMED NOTHING WAS WRONG. BUT THAT THEY FIXED A RECALL THAT WOULD REMEDY THE ISSUE. IT HAS NOT. IT HAS DONE THIS AGAIN AND AGAIN, SOMETIMES COMPLETELY LOCKING DOWN, OTHER TIMES JUST ILLUMINATING THE AUTO START STOP SERVICE LIGHT. I AM TERRIFIED OF MY VEHICLE. I BOUGHT IT BRAND NEW BECAUSE I NEEDED A SAFE, RELIABLE VEHICLE. IT HAS BEEN ANYTHING BUT. IT CURRENTLY HAS JUST OVER 10,000 MILES. I HAVE PHOTOGRAPHIC PROOF OF THE TIMES IT HAS WENT HAYWIRE.

Mileage: 10,018

TL* THE CONTACT RENTED A 2019 JEEP CHEROKEE. THE CONTACT STATED THAT THE VEHICLE FAILED TO ACCELERATE OVER 58 MPH. ALSO, THE STEERING WHEEL SWERVED TO THE LEFT AND THE CONTACT LOST CONTROL OF THE VEHICLE. THE VEHICLE SPUN AROUND AND CAME TO A STOP ON THE OTHER SIDE OF THE ROAD. ALL THE AIR BAGS DEPLOYED. THE REAR DRIVER'S SIDE OCCUPANT SUSTAINED INJURIES TO THE LEFT LEG, FOOT, ARM, AND SHOULDER. THE CONTACT SUSTAINED INJURIES TO THE HEAD, NECK, AND BACK. MEDICAL ATTENTION WAS RECEIVED. POLICE REPORT NUMBER: [XXX] WAS FILED. THE MANUFACTURER AND DEALER WERE NOT CONTACTED. THE CAUSE OF THE FAILURE WAS NOT DETERMINED. THE FAILURE MILEAGE WAS 11,382. *DT *TP 'PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).'

Mileage: 11,382

I JUST PURCHASED THIS VEHICLE 3 DAYS AGO WITH 17,600 MILES. , I HAVE BEEN EXPERIENCING THE VEHICLE CUT OFF WHEN AT A STOPPED POSITION EVEN IF THE GEARS ARE IN DRIVE. TODAY I ATTEMPTED TO TURN ON THE VEHICLE BUT SHOWED NO SIGN OF POWER, I WAITIED AND TRIED AGAIN. ONCE I GOT THE VEHICLE TO RUN THE CHECK ENGINE LIGHT CAME ON. I DO KNOW THERE WAS A RECALL FOR THIS EXACT SAME ISSUE AND MY VEHICLE SEEMS TO NOT HAVE BEEN REPAIRED.

Mileage: 17,600

I GOT MY CAR MID JUNE AND AFTER PUTTING ON ABOUT 4000 MILES I STARTED HEARING AND FEELING SOME STRANGE THINGS WITH THE TRANSMISSION. HERE IS LIST OF THE ISSUES I'M EXPERIENCING: AFTER STARTING MY CAR & PUTTING IT INTO GEAR (DRIVE), I DRIVE ABOUT 200 TO 500 FT (AT A MAX SPEED OF 30MPH) AND I HEAR A GRINDING NOISE. THE TRAFFIC LIGHT TURNS GREEN I PUT MY FOOT ON THE ACCELERATOR AND SOMETIMES IT WILL START MOVING IN LOW GEAR VERY SLOWLY THEN IT SUDDENLY JERKS AND FLIES (AS IF IT WERE TRYING TO MAKE UP FOR ITS PREVIOUS LACK OF RESPONSE) RECENTLY WHEN I WENT FROM REVERSE TO DRIVE (BACKING OUT A PARKING SPOT) THE CAR WENT INTO LOW GEAR IT TOOK ABOUT 30 SECONDS FOR IT TO GO BACK TO NORMAL PS I LIVE IN BROOKLYN NY

Mileage: 4,000

VEHICLE DOES NOT DOWNSHIFT PROPERLY RESULTING IN LACK OF POWER UPON ACCELERATION. FOR EXAMPLE, IF I SLOW DOWN WHEN APPROACHING A RED TRAFFIC LIGHT AND THE LIGHT TURNS GREEN BEFORE I COME TO A STOP, THE VEHICLE HESITATES WHEN I TRY TO ACCELERATE, THE ENGINE LUGS, AND HAS NO POWER TO BEGIN ACCELERATING AGAIN. THE SAME SITUATION OCCURS WHEN SLOWING TO AVOID TRAFFIC IN FRONT OF ME. ALSO HAPPENS WHEN SLOWING AT ROUND ABOUTS AND ATTEMPTING TO ACCELERATED OUT OF THE TURN. TOOK THE VEHICLE TO JEEP SERVICE CENTER TWICE. THEIR RESPONSE ON THE REPAIR TICKET: "TEST DROVE AND JEEP SHIFTS AND FEELS LIKE OTHER 8/9 SPEED TRANSMISSIONS. AT THIS TIME NOTHING FURTHER." SERVICE MANAGER STATED THAT THIS IS A COMMON PROBLEM AND JEEP DOES NOT HAVE A FIX AVAILABLE. THEY DID PERFORM A SOFTWARE UPDATE WHICH DID NOT REMEDY THE SITUATION. I BOUGHT THE VEHICLE USED WITH 24,158 MILES. THE PROBLEM HAS OCCURRED CONSISTENTLY SINCE THEN.VEHICLE NOW HAS 31,808 MILES.

Mileage: 31,808

MY TRANSMISSION BEGAN LEAKING BADLY AND HAD TO BE REPLACED ONLY DAYS AFTER I BOUGHT IT. THEN MY DASH'S ELECTRICAL SYSTEM FAILED CAUSING IT TO ONLY COME ON SOMETIMES AND NOT REACT TO TOUCHSCREEN, THEN MY START STOP SENSOR FAILED WHICH CAUSED THE VEHICLE TO REGISTER THAT IT WAS NOT IN PARK AND SOME TIMES PUTTING ITSELF INTO PARK UNTIL REGISTERING.

Mileage: 400

WHILE DRIVING ON I 76 , THE CAR JUST SHIFTED INTO NEUTRAL WHILE IN TRAFFIC. THE DASH READ ,YOU MUST STOP BEFORE YOU SWITCH GEARS. THE GEAR WAS ALREADY IN DRIVE. COULD NOT PULL OVER,CAR WOULD NOT MOVE. HAD TO CUT IT OFF AND START IT OVER. VERY DANGEROUS SITUATION ON THE EXPRESSWAY. TRIED TO SWITCH THE GEARS AFTER PUTTING ON BRAKES, BUT TO NO AVAIL.

Mileage: 16,000

MY CAR SHUT OFF IN THE MIDDLE OF THE ROAD OR AT THE STOP SIGN SEVERAL TIMES. I HAD TO RESTART THE CAR IN ORDER TO START IT AND DRIVE. THE BRAKES HAVE ALSO SQUEALED SEVERAL TIMES WHILE SLOWING DOWN ON THE LOCAL STREETS AND INTERSTATE. THE BLUETOOTH TAKES 10-15 MINUTES TO ADD THE PHONE AND SOMETIMES DOES NOT CONNECT UNTIL CAR IS RESTARTED. THESE INCIDENTS STARTED TO TAKE PLACE IN MAY 2019

STALLING IN THE ENGINE AND KNOCKING INTO THE ENGINE. THERE IS ALSO A STALL UPON ACCELERATION.

AFTER DRIVING AT FREEWAY SPEEDS OF 60-70 MPH, THE STEERING BEGINS TO PULL TO THE RIGHT CONTINUOUSLY. THEN, WITHOUT WARNING, IT WILL SUDDENLY PULL TO THE LEFT, THEN RIGHT, THEN THE STEERING WHEEL WILL START TO WOBBLE AND SHIMMY AND A SENSE OF LOSS OF CONTROL OF THE VEHICLE IS FELT. THE ENTIRE FRONT END STARTS TO SHAKE. ALSO, AT THE TIME THIS IS OCCURRING, THE ODOR OF HOT OIL PERMEATES THE INTERIOR OF THE VEHICLE. THIS PROBLEM HAPPENS EVERY TIME THE VEHICLE IS DRIVEN FOR OVER AN HOUR AT FREEWAY SPEEDS. ONCE, WHILE THIS WAS GOING ON THE DRIVE SHAFT FRONT CV JOINT SEIZED CAUSING THE DRIVE SHAFT TO COME OFF THE POWER TRANSFER UNIT DAMAGING THE PTU OUTPUT SHAFT. THIS VEHICLE, PURCHASED NEW, HAS BEEN IN THE DEALER'S REPAIR SHOP FOUR TIMES FOR THIS PROBLEM (IT IS THERE NOW). IN THE PAST THREE MONTHS, IT HAS BEEN IN THAT SHOP 65 DAYS (SO FAR). THEY HAVE REPLACED THE POWER TRANSFER UNIT TWICE, THE FRONT CV JOINT AND STEERING GEAR SHIELD. THIS VEHICLE IS UNSAFE TO DRIVE A FREEWAY SPEEDS. THE PROBLEM APPEARS TO BE THE SAME ONE AFFECTING THE 2018 AND 2019 JEEP WRANGLER WHERE THE STEERING ISSUES INCLUDE SHIMMYING, WOBBLING, LOOSENESS, AND LOCKING UP. THE JEEP DEALER WHERE PURCHASED AND REPAIRS ATTEMPTED IS DICK HANNAH JEEP, 3517 NE AUTO MALL DRIVE, VANCOUVER, WA 98668.*DT*JB

Mileage: 8,988

TRANSMISSION HAS PLAY. WHEN WE PLACE THE VEHICLE IN PARK IT ROLLS AT LEAST 7 INCHES MORE.

THIS IS THE 2ND TIME THE 2019 JEEP CHEROKEE COMPLETELY LOST POWER AND SHUT OFF WHILE DRIVING. ALL WARNING DASH LIGHTS CAME ON AFTER PULLING OFF THE ROAD PUT IN PARK AND RESTART. WARNING SAYS TRAN NEED SVC. ACC/FCW LIMITED FUNCTIONALITY. FRONTEND AND REAR COLLISION DISABLED. THE SHIFTER IS LOUD AND CLUNKY WHEN PUTTING IN GEAR. DEALERSHIP SAID WHEN IT HAPPENED 3MONTHS AGO THERE WAS NOTHING THEY COULD FIND WRONG. PLEASE HELP B4 IT SHUTS OFF AND SOMEONE GETS HURT. THANK YOU

Mileage: 22,000

AUTOMATIC TRANSMISSION EXHIBITS ODD BEHAVIOR FROM THE DAY OF DELIVERY OF THIS NEW CAR,JEEP SERVICE SAYS NOTHING IS WRONG; CLUNKING NOISE WHEN LIGHTLY TAPPING THE ACCELERATOR, ROUGH SHIFTING, WHEN LETTING FOOT OF THE ACCELERATOR VEHICLE DOESN'T SLOW DOWN AND TAKES LONG TIME BEFORE IT DOES, IT FEELS LIKE IT IS COASTING INSTEAD OF SLOWING WHEN IT FINALLY DOWNSHIFTS IT SPEEDS UP ON ITS OWN AND THEN SLOWLY DECELERATES.

Mileage: 50

ON 2/28/19 I PURCHASED A 2019 JEEP CHEROKEE. ON 4/15 I HAD TO HAVE THE TRANSMISSION REPLACED DUE TO LEAK & FAILURE. ON 5/27 I HAD TO HAVE THE DASH INSTRUMENT PANEL REPLACED DUE TO FAILURE, WHICH I HAVE VIDEO RECORD OF. ON 7/10 I HAD TO HAVE THE PARK SENSOR REPLACED DUE TO FAILURE & THE VEHICLE THROWING ITSELF INTO PARK INSTRUCTING ME THAT DOOR WAS AJAR WHEN IT WASN'T. I CAN ONLY IMAGINE IF THIS HAD HAPPENED WHILE I WAS DOING 70MPH ON THE FREEWAY. MY VIN IS NOT SHOWING IN ANY OF THE RECALLS, HOWEVER THREE RECALLS PERTAIN TO ME. SO I NEED TO KNOW WHAT TO DO TO MAKE PPL AWARE OF THESE RECALLS. MY VIN NEEDS TO BE ADDED TO THE LIST. I HAVE ALL REPAIR REPORTS NEEDED TO PROVE MY VEHICLE IS A SAFETY ISSUE. I HAVE REPETITIVELY ASKED JEEP TO PLACE ME IN A SAFER MORE RELIABLE VEHICLE AND THEY REFUSE TO RETURN MY CALLS OR ASSIST ME IN ANY WAY, STATING THAT 'THIS IS WHY WE HAVE WARRANTIES' SOMEONE NEEDS TO CONTACT ME ABOUT THIS ISSUE. I NEED HELP BEFORE MY VEHICLE RESULTS IN A FATAL CRASH NO KILLS MY FAMILY AND ME. I AM NOTING THAT I CONTACTED THE NHTSA ABOUT THIS ISSUE ON 9/11 AND AM AWAITING A RESPONSE.

IT FEELS LIKE IT IS SLIPPING WHEN YOU ARE TAKING OFF AND TURNING THE WHEEL ON ANY TYPE OF TERRAIN

Mileage: 12,547

MY 2019 JEEP CHEROKEE LAREDO IS EQUIPPED WITH THE 2.4 LITER 4 CYLINDER ENGINE. IT'S CONSTANTLY LOSING OIL AND SHUTS DOWN WITHOUT ANY TYPE OF WARNING. IT HAS ONLY 18,000 MILES AND I FEEL THAT IT'S VERY DANGEROUS. IT'S BEEN HAPPENING SINCE I PURCHASED IT. IT HAS SHUT DOWN ON MAJOR ROADS AS WELL AS LOCAL ONES. I NEVER KNOW WHEN IT WILL HAPPEN NEXT.

Mileage: 3,782

TAKING OFF FROM STOPPED POSITION.TRANSMISSION WILL NOT ENGAGE .ENGINE RACES SO THAT WHEN TRANSMISSION DOES ENGAGE THE CAR SHOOTS FORWARD AT ALARMING SPEED.IN TRAFFIC CARS ARE BLOWING AT ME AND IM TRYING TO KEEP FROM HITTING CARS IN FRONT OF ME.THIS DOES NOT HAPPEN AVEY TIME I DRIVE CAR BUT IS BECOMING MORE FREQUENT,SO THAT I AM AFRAID TO DRIVE CAR.

Mileage: 2,268

I TOOK MY CAR FOUR TIMES TO THE DEALERSHIP FOR REPAIRS. THEY HAVE ONLY DONE TWO REPAIRS BUT EVERY TIME I TAKE IT AND THEY FIX SOMETHING, SOMETHING ELSE STARTS GIVING ME PROBLEMS. MY CAR HAS SHUT DOWN IN THE FREEWAY THAT WAS THE REASON WHY I TOOK IT THE FIRST TIME. THE DEALER ONLY DID AN UPDATE IN THE POWER TRAIN, WHICH THEY SAID IT WAS RECALL. AFTER THAT THE CAR CONTINUE WITH ALL THE OTHER PROBLEMS THAT WERE NOT TAKEN CARE BY THE DEALERSHIP. I TRIED TWO DIFFERENT JEEP/CHRYSLER DEALERSHIPS, ONE IN ALHAMBRA WHICH IS WHERE I BOUGHT THE CAR FROM AND THE OTHER LOCATION I TOOK THE CAR WAS THE ONE IN DOWNEY,CA. I'M AFRAID OFF GETTING INTO A CAR ACCIDENT BECAUSE OF ALL THE PROBLEMS THE CAR HAS. THE DEALERSHIP DOESN'T WANT TO FIX THE CAR AS THEY SAID THE CAR IS NOT SHOWING ANY CODES FOR THEM TO FIX THEM. THE CAR ACCELERATES BY IT SELF, THE BRAKES ARE NOT WORKING PROPERLY, IT SHAKES AND THE LAST TIME I TOOK THE CAR FOR REPAIR IT STARTED TO SMELL LIKE GASOLINE, ALSO THE DASHBOARD TURNS ON AND OFF BY IT SELF. I JUST WANT TO HAVE A RELIABLE CAR AS I'M PAYING FOR A 2019 VEHICLE NOT A USED ONE. I JUST DON'T WANT TO PUT MY KIDS, MYSELF, OR ANYONE'S LIFE IN DANGER DUE TO THE CAR NOT FUNCTIONING PROPERLY. I WOULD GREATLY APPRECIATED IF YOU GUYS CAN ASSIST OR HELP ME WITH THIS MATTER AT YOUR EARLIEST CONVENIENCE.

THE VEHICLE WAS IN MOTION ON A COUNTY ROAD TRAVELING NORMALLY WHEN IT SUDDENLY STALLED OUT LOSING ALL POWER INCLUDING STEERING. THE INSTRUMENT PANEL STATED SOMETHING LIKE "MUST BE IN PARK TO CHANGE GEARS" ALTHOUGH NO MANUAL ATTEMPT HAD BEEN MADE TO DO ANYTHING OF THE SORT. THIS HAS HAPPENED TWICE. THE JEEP DEALER KEPT THE VEHICLE FOR TWO WEEKS AND HAS DECIDED THERE IS NOTHING WRONG WITH IT.

Mileage: 5,000

WHILE DRIVING, THE VEHICLE WOULD JUMP OUT OF GEAR AND RPM'S WOULD GO UP. HAD TO TAP ON BRAKE TO GO BACK INTO GEAR. HAD THE TRANSMISSION FLASHED PER RECENT RECALL AND STILL DOES IT. 08/21/19 WHILE DRIVING THE VEHICLE 50MPH, THE ENGINE SHUT OFF, CAUSING LOSS OF STEERING AND NO BRAKES. VEHICLE RAN OFF THE ROAD AND INTO SOME TREES (CRASH). THE DEALERSHIP SAID IF IT DIDN'T SHOW A CODE THAT I HAD TO CALL JEEP AND FILE A COMPLAINT. I HAVE DONE SO AND CHRYSLER HIRED BOSCH TO DOWNLOAD THE VEHICLE CRASH DATA TO SEE WHAT HAPPENED. STILL WAITING TO HEAR BACK FROM THE DEALERSHIP.

Mileage: 14,000

THE VEHICLE DOES NOT SHIFT CORRECTLY. IT LAGS TERRIBLY. IT DOES NOT ACCELERATE PROPERLY. IT JERKS AND THE TRANSMISSION GRINDS. THE BRAKES MAKE STRANGE NOISES WHEN COMING TO A STOP AND IT DOESN'T STOP AS QUICKLY AS IT SHOULD. THE RADIO OVERHEATS AND THE USB PORTS STOP WORKING RANDOMLY. THE VEHICLE CUT OFF ON A MAJOR HWY AT ONE POINT. SEVERAL COMPLAINTS HAVE BEEN MADE TO THE DEALER AND IT HAS BEEN SERVICED MULTIPLE TIMES AND IT'S NOT CORRECTING THE PROBLEM. IT'S A BRAND NEW VEHICLE AND STARTED HAVING ISSUES NOT LONG AFTER IT WAS PURCHASED. THE DEALER KEEPS RE-FLASHING THE TRANSMISSION AND IT'S NOT FIXING THE PROBLEMS THIS VEHICLE HAS. CHRYSLER WON'T DO ANYTHING FOR US BECAUSE THEY SAY THERE ARE NO CODES ON THE VEHICLE. THIS VEHICLE IS NOT OPERATING PROPERLY AND IT'S NOT EVEN SAFE TO DRIVE. WE SHOULDN'T HAVE TO KEEP A VEHICLE THAT WAS PURCHASED BRAND NEW AND IT HAS HAD NOTHING BUT PROBLEMS. THE MECHANIC EVEN ADMITTED IT LAGS BUT STATED "IT'S NOT THAT BAD." THIS IS UNACCEPTABLE. NO BRAND NEW VEHICLE SHOULD LAG AT ALL OR HAVE ANY OF THESE OTHER ISSUES FOR THAT MATTER!

5TH COMPLAINT HERE ABOUT THIS VEHICLE WHICH IS NOW LEMON LAW BUY BACK DUE TO LUNGING AGAINST THE BRAKES AT A STOP, FAILURE TO SHIFT PROPERLY AND A THROTTLE RESPONSIVE CLUNK THAT HAS NEVER BEEN RESOLVED. THE ONLY REPAIRS FCA WOULD APPROVE IS REPROGRAMMING THE COMPUTERS WHICH WAS COMPLETED SEVERAL TIMES AND STILL HAS THESE ISSUES.

Mileage: 2,852

2019 JEEP CHEROKEE LATITUDE STALLS WHILE THE VEHICLE IS IN DRIVE. THE ENTIRE VEHICLE SHUTS DOWN, THE BATTERY LIGHT DISPLAYS, AND THE VEHICLE MUST BE STOPPED, PUT IN PARK, AND RESTARTED. THIS ISSUE WAS NOTED BY A RECALL EARLIER THIS YEAR BY JEEP, BUT SERVICE FOR THE RECALL WAS INEFFECTIVE AND ISSUE REMAINS. BOTH EXPERIENCES WERE WHILE THE CAR WAS IN MOTION (DRIVING) AT APPROXIMATELY 35 MILES PER HOUR BOTH ON LOW GRADE INCLINES. THE FIRST EXPERIENCE WAS WITH LESS THAN 1,000 MILES ON THE VEHICLE AND THE 2ND EXPERIENCE WAS AT APPROXIMATELY 35,000 MILES. ALSO, THE SPEED CONTROL OF THE VEHICLE IS INCONSISTENT WITH BOTH LURCHING AT TAKE OFF AND SLOW ACCELERATION. *DT *DT CONSUMER STATED THE JEEP WAS TAKEN INTO THE DEALERSHIP FOR THE FINAL LEG OF THE OIL CONSUMPTION TEST. UPON SPEAKING WITH THE DEALERSHIP, THEY STATED THAT, IN THE LAST WEEK, JEEP ACKNOWLEDGED AN ENGINE OIL CONSUMPTION ISSUE WITH THIS MAKE AND MODEL. WE WERE FURTHER TOLD THAT A NEW ENGINE WILL BE ORDERED FOR THE JEEP BUT BECAUSE OF THE MASS AMOUNT NEEDED, IT IS A 2-3 MONTH WAIT. IN THE WAIT TIME, WE HAVE BEEN INSTRUCTED TO CHECK AND PURCHASE OIL FOR THE JEEP EVERY 2-3 WEEKS OR AS NEEDED.*JB

Mileage: 35,000

MY 2019 JEEP CHEROKEE TRAILHAWK HAS A V6 ENGINE. AND I NOTICED THE TRANSMISSION WOULD JERK VERY HARD INTO GEAR. SOMETIMES IT DOES IT WHEN SHIFTING INTO 3RD GEAR, WHEN PASSING, AND JUST NORMAL DRIVING. IT FEELS LIKE I'VE BEEN REAR ENDED CAUSE IT JERKS SO HARD. IT DOES THIS ON REGULAR ROADS AS WELL AS HIGHWAYS.

Mileage: 47,484

I WAS DRIVING DOWN THE HIGHWAY AS I WAS MAKING A LEFT TURN ACROSS TRAFFIC AT INTERSECTION THE VEHICLE SHUT OFF WITHOUT WARNING THEREFORE TRAFFIC IN ALL DIRECTIONS WAS COMING AT ME DUE TO NO SIGN THAT THE VEHICLE WAS GOING TO STOP UNEXPECTDLY.

Mileage: 2,100

TAKARA RECALL WHEN CAR IS BEGINNING TO ACCELERATE, THE CAR JERKS AND STALLS . SOMETIMES YOU CAN FEEL THE JERK THROUGHOUT THE ENTIRE CAR. ESPECIALLY WHEN STOPPED AT A RED LIGHT. WHEN YOU START TO ACCELERATE THE CAR YOU CAN SEE THE RPM GO FROM 1 TO 3 IMMEDIATELY. THEN A COMPLETE JERK OF THE VEHICLE. HAVE TAKEN VEHICLE TO DEALERSHIP. CHRYSLER HAS RAN CODES TO TRY TO DETERMINE THE PROBLEM. IT COMES BACK AS NOTHING IS WRONG. I HAVE READ OVER THOUSANDS OF REVIEWS ONLINE ABOUT THIS EXACT SAME ISSUE AND NO ONE KNOWS EXACTLY WHAT IS GOING ON. THIS IS A SAFETY ISSUE.

Mileage: 5,000

IN MOTION. PROBLEM WITH VEHICLE, ANY SPEED, ESPECIALLY CRUISE CONTROL ON. SPEED SET AT [EX) 25 MPH, TRAVELING DECLINE JEEP DOWNSHIFTS FROM 6TH. GEAR TO 3RD. GEAR. RPM JUMPS TO 4200 FROM 1500 RPM. ENGINE STARTS RACING AS TURBO KICKS IN. TRANSMISSION UP SHIFTS TO HIGHER GEARS. RPM STAYS HIGH, VEHICLE DOUBLES ITS SPEED. OCCURS ANY SPEED. ANY HILL. ON INTERSTATE WITH GRADES. NO MATTER WHAT ROADWAY OR SURFACE. DID THIS THE FIRST DAY WE BOUGHT IT. MY WIFE DIDN'T TELL ME IT CONTINUED. I FOUND STILL OCCURRED WHEN I TOOK FOR 3000 MILE SERVICE. SHE SAID SHE JUST AVOIDED CRUISE CONTROL. IT WILL DO THIS ON A GRADE ALSO IF CRUISE IS OFF. LONGER GRADES. AT THE 3000 MILE SERVICE I INFORMED DEALER DUTCH MILLER AND CALLED FCA JEEP I REGISTERED A CASE #.THAT DAY IN JUNE. DEALERSHIP DIDN'T FOLLOW THROUGH WITH JEEP, OR VISA VERSA. JEEP COULDN'T REACH US FOR PHONES WERE OUT FOR 3 WEEKS DUE TO STORMS. JEEP SUSPENDED. I CALLED JEEP CSM LAST WEEK. THEY WANTED ANOTHER TECH REVIEW. THE JUNE SERVICE REVIEW INCLUDED TAKING A BRAND NEW IDENTICAL JEEP LIMITED 2.0 TURBO AND SIMULATE. IT WAS WORSE THAN OURS. IT ACTUALLY RED LINED RPM ON GRADE OF RT 119 AT OAKWOOD INTERSTATE 64 ACCESS DEALERSHIP AGREED A PROBLEM. NO KNOWN REPAIR. COMPUTER SOFTWARE OR ENGINEERING UPDATE REQUIRED BY JEEP. DEALER DID NOT REPORT TO JEEP CSM ON FIRST SERVICE CALL. DUE TO LENGTH OF TIME, WE NEEDED TO REPEAT. TOOK IN AGAIN 07/18/2019. SERVICE WRITER JUST TYPED PART OBSERVATION OF FIRST VISIT. I CONTACTED JEEP TO BE SURE THEY WERE AWARE. JEEP CASE MGR. CONTACTED BILLY AT DEAR WHO KNEW NOTHING OF ISSUE AND STATED HE THOUGHT IT DID WHAT THE OTHER JEEPS DID. CASE MGR. TOLD ME I COULD TAKE TO ANOTHER DEALER FOR A DIFFERENT CASE MGR. I EMPHASIZED THIS IS A DANGEROUS CONDITION. MICHAEL DIDN'T WANT TO BE CONCERNED WITH ISSUE, IT IS DANGEROUS, AND I WAS REPORTING. SVC. MGR.SAID HE HAD SPOKEN TO MICHAEL,IN THE HOUR I HAVE VIDEO.

Mileage: 30

VEHICLE HESITATES WHEN ACCELERATING, CAUSING A LAG IN MOTION. HAVE HAD ISSUES WHERE LACK OF ACCELERATION HAS PLACED MY WIFE AND I INTO A DANGEROUS SITUATION OF BEING IN AN ACCIDENT, LIKE WHEN TRYING TO MERGE IN TRAFFIC. THIS HAS BEEN HAPPENING SINCE MY WIFE BOUGHT THE VEHICLE IN NOVEMBER, 2018. TOOK IN TO THE JEEP DEALER IN COLORADO SPRINGS AND WAS TOLD THAT NOTHING COULD BE DONE UNTIL JEEP DECIDES TO ISSUE A SOFTWARE UPDATE. HAVE SEEN SIMILAR COMPLAINTS (HUNDREDS OF THEM) POSTED ON NHTSA AND CARCOMPLAINTS.COM . CHRYSLER/JEEP NEEDS TO ADDRESS THIS PROBLEM BEFORE SOMEONE IS INJURED OR KILLED.

NEW CAR, 2 WEEKS OLD WITH 800 MILES WILL NOT HOLD SPEED WITH CRUISE CONTROL WHILE GOING DOWN HILL. IN FACT , THE CAR ACTUALLY ACCELERATES WITH ENGINE. THIS HAPPENS AT ALL SPEEDS. DEALERS AND FACTORY SAYS "IT IS A CHARACTERISTIC OF ALL 9 SPEED TRANSMISSIONS". IT IS A DANGEROUS SITUATION. IN ANOTHER TRANSMISSION RELATED ISSUES, THE CAR MAKES A LOUD CLUNK WHEN DRIVING BETWEEN 30-50 MPH ON A FLAT ROAD WHEN LIGHTLY PUTTING FOOT ON ACCELERATOR. IT IS SO LOUD AND HARD YOU CAN HEAR AND FEEL IT OVER THE RADIO. AGAIN WE ARE TOLD THIS "IS A CHARACTERISTIC OF THE 9 SPEED TRANSMISSIONS"! UNACCEPTABLE! A CLASS-ACTION LAWSUIT NEEDS TO FILED AGAINST THE MANUFACTURER.

AT AROUND 1200 RPM AND AT ABOUT 30-40 MPH, COMING OFF THE ACCELERATOR AND THEN BACK ON IT RESULTS IN A CLUNK TYPE NOISE. IT APPEARS TO BE COMING FROM THE TRANSMISSION. AT TIMES IT IS A SLIGHT NOISE, AT OTHER TIMES IT IS QUITE LOUD. AFTER 2 VISITS TO THE DEALER AND RISING TO LEVEL 2 AT JEEPS CUSTOMER SERVICE NO ONE CAN OFFER A FIX. JEEP CUSTOMER SERVICE SAYS THE TRANSMISSION WILL SELF CALIBRATE AND THE NOISE WILL GO AWAY. ALMOST 2000 MILES ON THE VEHICLE AND IT HASN'T SELF CALIBRATED YET.

Mileage: 150

THE AUTOMATIC TRANSMISSION SHIFTING AT LOW SPEEDS CONSTANTLY HESITATES AND FREEZES WHEN TRYING TO ACCELERATE. MOST OFTEN AFTER STOPING. THE RESULTANT DELAY IN SHIFTING OFTEN OCCURS WHEN PULLING INTO TRAFFIC AND IS PARTICULARLY BAD WHEN ACCELERATING FROM A STOP UP A HILL. AS A NATURAL REACTION TO THE EFFECT OF A STALL WHILE TRYING TO ACCELERATE THE PEDAL IS DEPRESSED FURTHER. WHEN THE TRANSMISSION FINALLY DECIDES TO DOWNSHIFT IT RESULTS IN A ROUGH JERKING OF FORWARD ACCELERATION AND HIGH RPM ACCELERATION. THIS BEHAVIOR HAPPENS EVERY TIME THE VEHICLE IS DRIVEN. THE TRANSMISSION HAS BEEN FAULTY SINCE THE DAY THE CAR WAS DELIVERED NEW WITH 20 MILES. THE DEALER CLAIMS THERE IS NO SOLUTION UNTIL THE MANUFACTURER ISSUES A COMPUTER SOFTWARE FIX.

Mileage: 20

VEHICLE BOUGHT WITH ABOUT 14 MILES ON IT. AT ABOUT 200 MILES A NOISE APPEARED WHEN COASTING AND APPLYING LIGHT PRESSURE ON THE GAS. THE NOISE HAS BECOME LOUDER AND MORE NOTICEABLE TO THE POINT WHERE YOU CAN FEEL THE NOISE IN YOUR FEET. ONE A FEW OCCASIONS, THE TRACTION CONTROL LIGHT CAME ON, THE NOISE BECAME LOUDER AND HAPPENED FOR A LONGER PERIOD OF TIME. DEALER CAN'T FIND AN ISSUE BUT REFUSE TO TELL ME IF IT IS SAFE TO DRIVE. DEALER TOOK A DIFFERENT VEHICLE (EXACTLY THE SAME) AND FOUND THE NOISE IS HAPPENING IN THAT VEHICLE AS WELL. PRETTY SURE THE ISSUE IS IN THE DRIVETRAIN. DEALER REPORTED THE PROBLEM TO FCA STAR ENGINEERING BUT THERE IS "NO FIX AT THIS POINT". IT WAS FOUND THAT THERE HAVE BEEN NUMEROUS COMPLAINTS ON THIS SAME ISSUE FOR ALMOST A YEAR. THIS VEHICLE ONLY HAS 1900 MILES ON IT...

Mileage: 200

STARTED OUT WHEN GOING OVER A BUMP SLOW YOU HEARD A GRINDING NOISE, NOW WHEN IT SHIFTS INTO FIRST AT A STOP THE TRANSMISSION HAS A CLICKING NOISE AND ALSO SURGES AND SHIFTS HARD.

Mileage: 13,000

DRIVING APPROXIMATELY 30-40 MPH WHEN SLOWING DOWN TO APPROXIMATELY 10-15 MPH TO YIELD FOR ONCOMING TRAFFIC OR A RED LIGHT THE VEHICLE WILL HAVE A DELAYED RESPONSE TO ANY ACCELERATION INPUT CAUSING A DANGEROUS SITUATION (IE. IF TRYING TO TAKE OFF IN FRONT OF ANOTHER VEHICLE DUE TO SPACE BUT REALIZE THEY ARE TRAVELING MUCH FASTER THAN ANTICIPATED YOU ARE UNABLE TO GET OUT OF THE WAY DUE TO CAR NOT RESPONDING TO PEDAL INPUT IMMEDIATELY).

Mileage: 2,300

AFTER AN INTERSECTION STOP AND STARTING TO ACCELERATE DURING A RIGHT TURN AND CAR IN MOTION, THE CAR ENGINE STALLED. THE DASHBOARD SHOWED 0 RPM AND JUST THE BATTERY INDICATOR ON. PARK OVER THE ROAD SHOULDERS, I COULD START THE ENGINE AGAIN AFTER 2 ATTEMPTS. THIS HAS HAPPENED 3 TIMES AS OF NOW, 2 TIMES LAST WEEK (MAY 10 AND MAY 11 2019). WENT TO THE JEEP DEALER IN PINEVILLE, CHARLOTTE, NC. THEY SUPPOSE EXECUTED THE WORK ORDER FOR THE SAFETY RECALL U86 (NHTSA RECALL NUMBER 18V-523) ON MAY 11. BUT TODAY (MAY 13 2019) THE CAR DID EXACTLY THE SAME IN THE SAME INTERSECTION LIKE THE FIRST TIME. CAR HAS ONLY 4,250 MILES. CONSUMER STATED I WENT TO THE DEALERSHIP AS I SAW "OIL PRESSURE" ERROR MESSAGE ON THE DASHBOARD AND NOTICED ABNORMAL LOW ENGINE OIL LEVEL, HAVING JUST 4,000 MILES. DURING THE RECALL SERVICE, THEY SUPPOSE CHECKED ALL LEVELS INCLUDING THE MOST IMPORTANT ONE: ENGINE OIL. SO, AFTER A OIL CHANGE AND OIL LEVEL REPLENISHMENT, THE JEEP CHEROKEE IS WORKING WELL SINCE THEN. CONSUMER TOOK THE VEHICLE TO ANOTHER DEALER TO GET OIL CHANGE.*JB

Mileage: 5

AS OF MAY 5TH EXPERIENCED A SAFETY RISK WITH THIS JEEP AND IT'S 9 SPEED TRANSMISSION. ON THE EXPRESSWAY AND TRIED TO MERGE TO ANOTHER EXPRESSWAY AND VEHICLE FAILED TO DOWNSHIFT OR ACCELERATE WHEN ATTEMPTING TO MERGE. THIS WAS ALSO ACCOMPANIED WITH EXCESSIVE GEAR HUNTING ALONG WITH HARD SHIFTS AND LONG/HIGH RPM SHIFTS. NOT TO MENTION IT WILL LUNGE OR TRY TO OVERPOWER THE BRAKES WHEN AT A STOP LIGHT. WILL BE GOING TO THE SHOP FOR THE 4TH TIME FOR SAME ISSUE. THE PROBLEM IS, IT IS RANDOM AND NEVER KNOW WHAT IT WILL DO NEXT. THIS VEHICLE IS A SAFETY RISK!

Mileage: 2,289

JEEP HAS 6664 MILES ON IT AND AIRBAG SERVICE LIGHT CAME ON AND SAYS THAT AIRBAG NEEDS SERVICED. AT FIRST THE LIGHT WOULD COME ON AND THEN TURN BACK OFF HOWEVER, NOW THE LIGHT IS ON AND REMAINS ON. NEXT COMPLAINT IS THAT AFTER SLOWING VEHICLE DOWN AND BEGINNING TO ACCELERATE AGAIN, THE JEEP SEEMS TO NOT WANT TO ACCELERATE NORMALLY...IT IS HESITANT AND THEN SUDDENLY PICKS UP SPEED. 3RD COMPLAINT. WHILE SITTING AT A LIGHT OR STOP SIGN IT FEELS LIKE THE ENGINE IS PULLING AGAINST THE BRAKE (AS IF YOU WERE TRYING TO ACCELERATE AND BRAKE AT SAME TIME) IN A "LUNGING" MANNER.

Mileage: 6,000

3RD TIME NOW VEHICLE IN THE SHOP FOR SAME, VEHICLE LUNGES AGAINST THE BRAKES WHILE AT A STOP LIKE AT A TRAFFIC LIGHT OR PULLED INTO GARAGE. THERE IS ALSO NOTABLE CLUNKING WHILE DEPRESSING THE ACCELERATOR (LAST TIME IN SHOP WAS TOLD IT WAS A MOTOR MOUNT). FCA CUSTOMER CARE HAD BEEN IN COMMUNICATION WITH ME BUT ONCE REPORTED THE PROBLEM AGAIN THERE HAS NOT BEEN ANY REPLIES. VEHICLE WAS PURCHASED SEPT 2018 AND MILEAGE IS CURRENTLY 2186 (YES, 2186). ALMOST 200 MILES AND ROUGHLY 2 WEEKS SINCE LAST VISIT.

Mileage: 2,186

I WAS APPROACHING A TRAFFIC CIRCLE AND HAD TO YIELD. I NEVER CAME TO A COMPLETE STOP, BUT WAS TRAVELING AROUND 5MPH. I PRESSED ON THE ACCELERATOR TO CONTINUE ON THE CIRCLEAND MY CAR STALLED. I WAS ALMOST SIDE SWIPED DUE TO MY VEHICLE ENTERING THE CIRCLE AND NOT ACCELERATING FOR APPROXIMATELY 10 SECONDS. THIS HAS HAPPENED ON SEVERAL OCCASIONS WHEN COMING TO A YIELD AREA. MY COUNTY HAS OVER 150 TRAFFIC CIRCLES WITH YIELD SIGNS. THIS WILL BE DANGEROUS WITH THIS HAPPENING FREQUENTLY. I AM MARKING THIS AS OCCURING 4/11/19 BECAUSE IT WAS VERY BAD THAT OCCASION. IT MADE ME THINK OF THE TIMES IT HASN'T BEEN AS NOTICEABLE IN THE PAST THOUGH.

Mileage: 5,000

THE VEHICLE KEEPS STALLING WITHOUT WARNING RECAL#UA9/NHTSA 18V-739 THE DEALER HAD THE CAR TO FIX THE RECALL. THE CAR STILL DOES THE SAME THING AS IT DID BEFORE RECAL. IT HAS BEEN IN 6-8 TIMES FOR THIS PROBLEM. DEALER INSTALLED A DATA RECORDER AND IT DID NOT RECORD AN EVENT TWICE. IT HAPPENS ON THE HIWAY, THE STREET AND IN FRONT OF THE HOUSE WHEN GOING INTO DRIVEWAY;

Mileage: 2,300

2ND REPORT FOR TRANS ISSUES NOW. REPROGRAMMING FROM DEALERSHIP DID NOT WORK FROM 1ST TRY AT REPAIR. AND HAD TO REPLACE MOTOR MOUNT DUE TO TRANS ISSUE. CAR TRIES TO LUNGE WHEN STOPPED AT TRAFFIC LIGHT. DOWNSHIFTS AND STAYS WHILE ON EXPRESSWAY, HAVE TO SLOW DOWN THEN SPEED BACK UP TO CORRECT. WHEN REVERSING, COME TO A STOP THEN SWITCH TO DRIVE THE VEHICLE "SLAMS" INTO GEAR. NOW THE MOTOR MOUNT IS CLUNKING AGAIN. AGAIN THIS IS 2ND TIME FOR SAME ISSUES IN 6 MONTHS OR 1966 MILES OF OWNERSHIP.

Mileage: 1,966

TL* THE CONTACT OWNS A 2019 JEEP CHEROKEE. WHILE DRIVING, THE VEHICLE LOST POWER WITHOUT WARNING. THE CONTACT SHIFTED INTO NEUTRAL AND THE VEHICLE RESTARTED. THE INSTRUMENT PANEL INDICATORS FLASHED AS THE CONTACT DROVE HOME. THE FOLLOWING DAY, THE VEHICLE WAS STARTED, BUT THEN SHUT OFF AND FAILED TO RESTART. THE CONTACT CALLED THE MANUFACTURER AND HAD THE VEHICLE TOWED TO FAIRFIELD CHRYSLER DODGE JEEP RAM (1409 MONTOUR BLVD, DANVILLE, PA 17821, (570) 275-3300). THE DEALER DIAGNOSED THAT THE ABS UNIT NEEDED TO BE REPLACED. AFTER TWO WEEKS, THE CONTACT DROVE THE VEHICLE AND IT STALLED TWO MILES LATER. ALL THE INSTRUMENT PANEL INDICATORS ILLUMINATED AGAIN. THE CONTACT WAS ABLE TO RESTART THE VEHICLE AND BARELY MADE IT HOME. THE VEHICLE WAS TOWED AGAIN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THERE WAS A LOOSE WIRE. THE VEHICLE WAS CURRENTLY AT THE DEALER. THE CONTACT WANTS TO RETURN THE VEHICLE AND STATED THAT IT WAS UNSAFE TO DRIVE. THE FAILURE MILEAGE WAS 13.

Mileage: 13

THE CAR WILL STALL IN THE MIDDLE OF ROAD WITH NO WARNING. IT HAPPENS MOST OFTEN WHEN GOING UP A SLIGHT HILL AND MAKING A LEFT HAND TURN. DEALER SAYS IT IS LOW ON OIL PRESSURE(THE CAR IS 5 MONTHS OLD AND THEY SAY IT WAS 2.5 QUARTS LOW ON OIL!!) AND A SAFETY SWITCH SHUTS DOWN THE ENGINE IN THE MIDDLE OF ROAD/TRAFFIC!! I CALL THIS "SAFETY FEATURE" TO PROTECT THE ENGINE A"DANGER SWITCH" THAT ENDANGERS TRAFFIC. I BELIEVE THIS IS A MAJOR SAFETY ISSUE FOR ALL TRAFFIC BECAUSE THESE JEEPS ARE STALLING IN THE MIDDLE OF TRAFFIC. I HAVE A 45 SECOND VIDEO THAT SHOWS THE STALL. PLEASE HELP GET THIS PROBLEM SOLVED!! *DT*JB

Mileage: 3,900

WHILE I AM IN MOVEMENT DRIVING MY VEHICLE. WITHOUT ANY WARNING LIGHTS POPPING UP IN MY DASHBOARD. MY VEHICLE SUDDENLY STOPS. IT HAS HAPPENED TO ME WHILE I WAS DRIVING IN THE HIGHWAY AND A SEMI TRUCK WAS DRIVING BEHIND ME. I HIT MY BRAKES FAST ENOUGH SO THAT THE SEMI TRUCK COULD REACT IN TIME, BUT OTHERWISE I COULD IT HAVE GOTTEN IMPACTED FROM THE BACK WHICH I AM SURE. IT WOULD IT HAVE CAUSE MORE THAN JUST AND ACCIDENT. THE DATE THIS HAPPENED I NOTICED THE CAR KIND OF SLOWED DOWN ITS VELOCITY FAST AND DRAMATICALLY WHEN IT STOP. IT WAS STILL RUNNING, NO SMOKE OR ANYTHING COMING OUT OF THE HOOD. I DID NOTICED THAT THE HEATER FELT EXTREMELY HOT MORE THAN NORMAL WHICH IT ALSO MADE ME PANIC A BIT. SHE SHIFT GEAR I WASN'T ABLE YO MOVE IT AT ALL. THEY HAD ADVISED ME AT THE DEALERSHIP ONE OF THE MECHANICS THAT SOMETIMES, IF THIS HAPPENED; TO TURN THE CAR OFF FOR 10 MINS AND THEN TURN IT BACK ON. I DID THAT, THAT NIGHT AND WHEN THE CAR TURN BACK OF THE STABILITY LIGH WARNING CAME ON, THE BRAKES LIGHT CAME ON, THE ENGINE LIGH CAME ON, THE EMERGENCY PARKING LIGHT CAME ON, BUT THIS THIS I WAS WAS ABLE TO MOVE THE SHIFT STICK BUT I COULD ONLY DRIVE FORWARD. I TRIED TO REVERSE AND GO BACK BUT IT WASN'T LETTING ME. MY SENSORS WERE BEEPING AS IF I WAS NEAR OR CLOSE TO HITTING SOMETHING. WHEN MY CAR WAS THE ONLY ONE IN THE HIGHWAY. ONE OF THE THINGS THAT I NOTICED WHILE SEATING IN MY CAR. THIS NORMALLY HAPPENS TO MY SUV WHEN IT'S VERY COLD OUTSIDE. WE ARE TALKING -4 DEGREES, BUT I AM SURPRISED BECAUSE THIS IS A 2019 VEHICLE THAT I HAVE AND I HAVE ONLY HAD IT FOR 5 MONTHS. I HAVE TAKEN IT IN FOR SERVICE 4 TMES AND THEY SUPPOSEDLY FIX THE ISSUE BUT NOW IT HAS HAPPENED AGAIN AND I DON'T FEEL SAFE IN THAT VEHICLE. A VEHICLE THAT STOPS OUT OF NOWHERE, DEFINITELY NOT SAFE. I AM NOT ONLY PUTTING MYSELF IN DANGER, BUT I FEEL LIKE I AM PUTTING EVERYONE AROUND ME DRIVING IN DANGER.

Mileage: 6,500

I'VE ONLY HAD THIS VEHICLE 2 MONTHS.....CAME TO A STOP AT A TRAFFIC LIGHT, WHEN TO TAKE OFF THE VEHICLE DIED. WOULD NOT RESTART, COULD NOT GET THE VEHICLE OUT OF DRIVE, FINALLY GET IT OUT OF DRIVE, VEHICLE STILL WON'T RESTART. FINALLY RESTARTS, THEN DIES AGAIN, RESTART, DIES AGAIN, FINALLY GET IT TO START START/STOP LIGHT IS ON FOR SERVICE. TURN START/STOP OFF, DRIVE TO SAFE PLACE, TURN VEHICLE OFF, LIGHT GOES OFF, VEHICLE DOESN'T ACT UP AGAIN AT THIS POINT BECAUSE I HAVE TURNED THE START/STOP OFF. AT DEALERSHIP FOR OVER A WEEK NOW, THEY "CLAIM" THEY CAN NOT GET IT TO REPRODUCE THE ISSUE. I'M READING ONLINE LOTS OF ISSUES LIKE THIS, WHY AREN'T THESE VEHICLES BEING RECALLED OR PULLED OFF THE ROAD. SOMEONE IS GONNA GET KILLED!

Mileage: 692

I LEANED MY 2019 JEEP CHEROKEE BACK IN SEPTEMBER 2018. A WEEK AFTER LEASING IT I WAS SLOWING DOWN TO COME TO A STOP SIGN AND IT BEEPED AT ME AND ALL THE POWER SHUT OFF IN THE JEEP. I TRIED TO HIT THE START BUTTON NOTHING. I PUT IT IN PARK AFTER FIGHTING WITH IT TO GO INTO PARK AND TRIED THE START BUTTON AGAIN. NOTHING. SO I WAITED 2 MINUTES AND TRIED AGAIN IT TURNED BACK ON AND WAS FINE FOR THE REST OF THE DRIVE. JANUARY 24 2019 I WAS PULLING OUT OF THE PARKING GARAGE AT WORK AND AFTER 4 MINUTES OF IT BEING ON IT SHUT OFF MID DRIVING. SAME THING HAPPENED IT BEEPED AND ALL POWER SHUT OFF. I PUT IT IN PARK AND HIT THE START BUTTON. NOTHING. WAITING 2 MINUTES TRIED AGAIN TURNED ON MADE IT ALL THE WAY HOME. ALSO WHEN I TURN EITHER WAY IT BEEPS AS OF A DOOR IS OPEN. NO DOOR IS OPEN CHECK REPEATEDLY. WHEN I GO OVER A SPEED BUMP IT SOUNDS LIKE SOMETHING IS GRINDING IN THE BACK END I HAVE TO COME TO A COMPLETE STOP AND START AGAIN AFTER THE BUMP OR THE JEEP WILL NOT MOVE. THE RADIO WILL RANDOMLY MAKE A VERY LOUD STATIC NOISE THAT IS EAR PIERCING FOR A SECOND THE IT WILL BE FINE OR IT WILL RESTART THE RADIO IT'S DIFFERENT EVERYTIME IT HAPPENS.

Mileage: 75

MY 2019 JEEP CHEROKEE LOSES POWER AND WILL NOT ACCELERATE. THE FIRST TIME IT HAPPENED THERE WAS ONLY 2400 MILES ON IT. IT SLOWED BY ITSELF AND WHEN THE GAS WAS PRESSED IT JUST KEPT SLOWING AND THE RPMS REVVED TO 5000 AND IT WOULD NOT GO ANYWHERE. HAD TO PUT IN PARK AND THEN BACK IN DRIVE AND IT ONLY CREPT AT 15MPH UNTIL I GOT HOME. TOWED IT TO DEALER AND COULD NOT DUPLICATE. RAN FINE FOR AWHILE. NOW THERE IS 3300 MILES AND IT IS DOING IT AGAIN. THIS TIME IT STALLED AND A LIGHT SAID COULD NOT SHIFT. IT WAS IN THE AUTOMATIC MODE NOT MANUAL SHIFT. LOST BRAKES AND STEERING AND DRIFTED INTO MY YARD. CAME TO A STOP CLOSE TO MY HOUSE. WAITED A FEW HOURS AND IT RAN FINE. A DAY LATER I WAS MAKING A LEFT TURN AND IT STOPPED IN THE NEXT LANE. I HIT THE GAS AND NOTHING THEN IT TOOK OFF LIKE A RABBIT JUMPING AND PULSING. I ALMOST GOT HIT BY A DUALLY WITH A COW TRAILER. GOT HOME AND PARKED IT. CALLED DEALER AND THEY STATED TO HAVE IT TOWED AND WOULD LOOK AT IT IN A FEW DAYS. I CALLED JEEP TO HAVE IT TOWED AND THEY REFUSED SAYING THAT I COULD NOT GO TO THE DEALER WHERE I BOUGHT IT BUT HAD TO GO TO THE ONE A FEW MILES FROM MY HOUSE. I ENDED UP USING MY PERSONAL CAR INSURANCE TO HAVE IT TOWED. THE DIFFERENCE IN MILES WAS 6. WHY WOULD THEY NOT TOW IT ANOTHER 6 MILES? IT SHOULD BE CUSTOMER PREFERENCE WITHIN REASON. NO DUPLICATION AT DEALER. WENT TO WORK AND IT RAN FINE. IT ONLY SEEMS TO DO IT IN THE RAIN OR IF IT IS WET. HOWEVER TODAY IT WAS RAINING AND IT RAN FINE. IT IS FRUSTRATING SINCE THE DEALER CAN NOT DUPLICATE. WHY DID I BUY A CAR THAT I AM SCARED OF DRIVING? A NEW CAR SHOULD BE SAFE AND RELIABLE. I CANNOT TRAVEL TO MY DOCTOR WHO IS 5 HOURS AWAY. I AM AFRAID TO GO AROUND THE CORNER. I NEVER KNOW IF I AM GOING TO STALL OR LOSE POWER. IT IS DANGEROUS AND UNCALLED FOR. SOMETHING NEEDS TO BE DONE. I WILL NOT OWN ANOTHER JEEP PRODUCT. $34000 FOR A CRAP CAR.

Mileage: 2,400

MY JEEP HAS 8300 MILES ON IT AND I WAS DRIVING 45 MPH AND A WARNING CAME ON THE INFO SCREEN AS WELL AS A DING SOUND, SHIFTER SERVICE? I LOOKED AND ALL THE LIGHTS WERE LIT ON THE SHIFTER (DNR =-) I DROVE IT TO THE DEALER AND THEY HAD ME TURN IT OFF AND THEN BACK ON AND IT WENT AWAY AND SETUP APPOINTMENT FOR THE NEXT MORNING TO DO A UPDATE? WELL THAT WAS DONE AND THEY SAID IT STILL NEEDED REPLACED(SHIFTER) WAITING ON PARTS, WAS TOLD IT WAS SAFE TO DRIVE. 3 TIMES NOW ONCE WHILE BACKING IT DID IT AGAIN, THE OTHER 2 TIMES I WAS DRIVING ON LEVEL PAVEMENT. I AM WORRIED ABOUT THE FACT THIS IS A SWITCH CONTROLLED NOT A SHIFTER WITH MECH DEVICE THAT CHANGES GEARS. IS IT SAFE TO DRIVE??

Mileage: 8,300

VEHICLE STALLS WHEN DRIVING AT ANY SPEED. EXTREMELY DANGEROUS. *DT*JB

Mileage: 3,300

TL* THE CONTACT OWNS A 2019 JEEP CHEROKEE. WHILE DRIVING AT LOW SPEEDS, THE VEHICLE STALLED AND RESTARTED AND ALL THE WARNING INDICATORS ILLUMINATED ON THE INSTRUMENT PANEL. THE CONTACT MENTIONED THAT WHEN THE ACCELERATOR PEDAL WAS DEPRESSED, THE VEHICLE REVVED, BUT DID NOT ACCELERATE. THE CONTACT ALSO MENTIONED THAT THE STEERING WHEEL SEIZED. THE VEHICLE WAS CURRENTLY AT AKINS FORD (220 W MAY ST, WINDER, GA 30680, (770) 867-9136) FOR DIAGNOSTIC TESTING OR REPAIRS. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 2,000.

Mileage: 2,000

THIS REPORTS DOCUMENTS A SECOND INSTANCE OF POWER FAILURE. ON FRIDAY, JAN 4 FAII WAS DRIVING ON INTERSTATE HWY 287. THE DASHBOARD WENT DARK AT FIRST AND THEN STARTED FLICKERING. CAR THEN STALLED WHILE DRIVING. THE GAS PEDAL NO LONGER WORKED. THE POWER STEERING FAILED. I COASTED TO THE SHOULDER. WHEN IN PARK THE DASHBOARD CAME BACK ON WITH BATTERY, ENGINE LIGHT, AND P WITH CIRCLE AND EXCLAMATION MARK. A MESSAGE CAME ON DISPLAY TO SERVICE TRANSMISSION. I HAD TO BE TOWED TO THE CAR DEALERSHIP. AT THE DEALERSHIP I WAS TOLD THE REPAIR WORK WOULDN'T START UNTIL MONDAY. ON MONDAY AFTERNOON, I WAS TOLD THE BATTERY CONNECTION WAS POOR AND THEY ORDERED A PART. I ALSO RECEIVED A RECALL EMAIL THAT STATES THE TRANSMISSION NEEDS TO BE FIXED. I FEEL THIS VEHICLE IS LIFE THREATENING AT THIS POINT. MANY CHEROKEES HAVE RECEIVED 5 RECALLS AND I ONLY HAVE ONE. PLEASE LOOK INTO THE CHEROKEE LIMITED 4 X 4.

Mileage: 500

BRAND NEW JEEP CHEROKEE LATITUDE PLUS 4X4 V6 9 SPEED,3,100 MILES. THE CHEROKEE HAS A GRINDING NOISE GOING OVER SPEED BUMPS IN THE BACK OF THE CAR. SOUNDS LIKE GEARS AREN'T MESHING PROPERLY. I HAVE TO TURN OFF THE TRACTION CONTROL EVERY TIME I GO OVER A SPEED BUMP TO CORRECT THE ISSUE. RPMS GET SUPER HIGH BEFORE THE JEEP DECIDES TO CHANGE GEARS AND KICK UP. THE OTHER ISSUE IS THE CAR LURCHES FORWARD WHEN I BRAKE COMING TO A STOP. NOT ALWAYS BUT ENOUGH TO MAKE ME WEARY IN PARKING LOTS. MOSTLY DRIVE IN THE CITY.

Mileage: 3,100

THIS IS THE THIRD TIME WE HAVE HAD AN ISSUE WITH MY WIFE'S JEEP. 2019 JEEP CHEROKEE LIMITED. FIRST ISSUE WAS JUST OVER A THOUSAND MILES, SPENT ALMOST A MONTH IN THE GARAGE. GOING DOWN THE INTERSTATE AT HIGH SPEEDS THE CAR SHUTS DOWN AND YOU LOSE ALL POWER STEERING, THE BRAKE PEDAL GETS HARD, ETC. YOU LOSE ALL LIGHTS IN THE DASH, ALL POWER GOING UP HILLS, HAVE TO STOP COMPLETELY AND RESTART IN ORDER TO GO ANYWHERE. SERIOUS SAFETY ISSUE AS REPORTED TO JEEP MULTIPLE TIMES NOW AND THEY HAVE SAID IS FIXED. WE HAVE REQUESTED THEY SWAP OUT OUR VEHICLE WITH ANOTHER NEW JEEP AND THEY REFUSED. THIS IS A SERIOUS SERIOUS SAFETY ISSUE WHERE THE ABILITY TO SAFELY DRIVE THE CAR ABRUPTLY STOPS WHILE YOU ARE DRIVING. POWER STEERING COMPLETELY SHUTS DOWN AS DOES THE CAR TRANSMISSION MAKING IT SO YOU CAN GO NOWHERE. WE HAVE BEEN ALMOST WIPED OUT BY A SEMI TRUCK ON THE INTERSTATE, THIS IS AFTER THEIR THIRD ATTEMPT AT FIXING THE VEHICLE AND SAYING IT IS FIXED. AND SAFE. WE HAVE REQUESTED TIME AFTER TIME FOR THEM TO GIVE US A NEW JEEP AND THEY REFUSED BECAUSE THEY DON'T WANT TO DISH OUT THE MONEY OR WHATEVER THE CASE IS. THIS VEHICLE CAN LOSE POWER STEERING AND THE TRANSMISSION CAN GO INTO NEUTRAL AT ANY TIME WHILE DRIVING DOWN THE ROAD CAUSING YOU TO BE LEFT WITH A VERY UNSAFE VEHICLE AT HIGHWAY SPEEDS AND POTENTIALLY UNABLE TO STEER THE VEHICLE. IT IS A MIRACLE THAT MY WIFE WHO WAS 40 WEEKS PREGNANT AT THE TIME WAS ABLE TO PUT ALL HER MUSCLE INTO THE CAR AND STEER IT AWAY FROM GOING OVER A CLIFF THE FIRST TIME WHEN IT DIED. THE SECOND TIME WE WERE ON THE INTERSTATE ON THE WAY TO A DOCTOR'S APPOINTMENT. THIRD TIME WAS TODAY ON THE INTERSTATE AGAIN.

Mileage: 1,646

CAR STALLED AND LIGHTS ON DASHBOARD FLASHED WHEN STOPPED AT INTERSECTION

Mileage: 700

WHEN COMING TO A STOP OR ALREADY STOPPED (LIKE AT A TRAFFIC LIGHT) WHILE IN DRIVE, WHEN VEHICLE WILL RANDOMLY "LURCH". THE ENGINE WILL VERY QUICKLY REV AND ATTEMPT TO OVERPOWER THE BRAKES. THIS APPEARS TO HAPPEN MORE OFTEN IF AUTO START/STOP IS DISABLED. THERE IS ALSO CLUNKING THAT HAS BEEN PROGRESSIVELY GETTING WORSE COMING FROM TRANSMISSION AREA. THE MILEAGE OF THE VEHICLE IS ONLY AT 1,052 MILES AND IS CURRENTLY AT THE DEALERSHIP.

Mileage: 1,052

WHILE DRIVING VEHICLE SHOWED ON SCREEN THAT SHIFTING WAS NOT ALLOWED CAUSING THE CAR TO STALL. HAVING TO STOP IN THE MIDDLE OF THE ROAD TO SHIFT IT TO PARKING AND PUT IT BACK ON DRIVE. ALSO BATTERY LIGHT CAME UP WHILE DRIVING CASUSING THE ENGINE TO STALL AND NOT BEING ABLE TO PROCEED IN DRIVE SLOWING THE CAR DOWN. HAD TO TURN OFF THE VEHICLE AGAIN ON THE MIDDLE OF THE ROAD TO BE ABLE TO RESTART THE VEHICLE.

Mileage: 4,500

WHILE DRIVING 80MPH ON THE HIGHWAY, MY 2019 JEEP CHEROKEE WENT INTO COMPLETE FAILURE MODE. THE POWER IN THE VEHICLE FAILED, I WAS NO LONGER ABLE TO ACCELERATE. LUCKILY I WAS ABLE TO DODGE MY WAY THROUGH TRAFFIC AND GET OFF THE HIGHWAY AND INTO SAFETY. AFTER 48 HOURS AT THE DEALERSHIP, STILL NO OFFICIAL ROOT CAUSE OF WHY THE POWER FAILED.

Mileage: 6,000

CHECK ENGINE LIGHT CAME ON. CAR STARTED STALLING AFTER SHIFTING GEARS, AS IF IT WAS IN NEUTRAL INSTEAD OF DRIVE AND/OR REVERSE. WASN'T REACHING SPEEDS EASILY. RPMS AT 60 MPH WAS 3.5 AN I COULDN'T GET OVER 62.

AT HIGHWAY SPEEDS WITH CRUISE CONTROL SET, THE CARS TRANSMISSION AND ENGINE RPM WOULD INCREASE TO AS MUCH AS 5500 RPM DURING DECELERATION. SPEED WOULD FLUCTUATE AS MUCH AS 12 MPH (INCREASE OR DECREASE FROM SET CRUISE SPEED). DEALERSHIP HAS HAD VEHICLE IN THEIR POSSESSION FOR TWO MONTHS AND STILL HAS TWO OPEN RECALLS THAT HAVE BEEN UNRESOLVED. DEALERSHIP HAS FAILED TO FIX OR REPLACE VEHICLE.

Mileage: 4,000

WHEN TURNING AROUND THE VEHICLE MAKES A WEIRD NOISE AND THE BRAKES ARE NOT STABLE WHILE TRYING TO BRAKE IT DOESN'T RESPOND IMMEDIATELY PULLING FORWARD THE CAR.

Mileage: 1,987

WAS AT A 4 WAY STOP SIGN GETTING READY TO PULL OFF WHEN VEHICLE STOP WORKING. TRIED TO RECRANK THE VEHICLE BUT IT TOOK 5 MINUTES TO START AGAIN. CALLED DEALERSHIP AND TOOK IT TO THE SERVICE DEPARTMENT. ABOUT A WEEK AND A HALF LATER VEHICLE STARTED HAVING ISSUES AGAIN. VEHICLE STARTED TO STALL AND HAVE A VERY SLOW TAKE OFF. TAKE OFF WAS SO SLOW UNTIL I HAD TO SIT 15 MINUTES BEFORE TAKE OFF.

Mileage: 1,109

TRANSMISSION HAS SERIOUS DELAY IN DOWNSHIFTING WHEN YOU STEP ON THE GAS PEDDLE WHEN YOU NEED TO SPEED UP FOR ANY REASON ESPECIALLY TO PASS ANOTHER VEHICLE. THIS IS ALL THE TIME WEATHER IN CITY OR HIGHWAY. IT SEEMS THE TRANSMISSION CAN'T MAKE ITS MIND UP ON WHAT TO DO AND WHAT GEAR TO DOWNSHIFT TO.

Mileage: 8,000

TL* THE CONTACT OWNS A 2019 JEEP CHEROKEE. WHILE DRIVING APPROXIMATELY 15 MPH, THE VEHICLE STALLED AND AN UNKNOWN ELECTRONIC SYMBOL ILLUMINATED. THE VEHICLE WAS TAKEN TO CROWLEY CHRYSLER JEEP DODGE RAM (860-261-3000, LOCATED AT 1461 FARMINGTON AVE, BRISTOL, CT 06010) WHERE THE SOFTWARE WAS UPGRADED, BUT THE FAILURE RECURRED. THE VEHICLE WAS TAKEN BACK TO THE SAME DEALER AND AN UNKNOWN FAILURE CODE WAS LOCATED. THE DEALER ALSO DIAGNOSED AND REPLACED THE ENGINE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND ADVISED THE CONTACT TO FILE FOR AN ARBITRATION. THE CONTACT FILED FOR AN ARBITRATION. THE FAILURE RECURRED AND THE SAME DEALER INSTALLED A FLIGHT CONTROLLER TO TRACK THE FAILURES. THE CONTACT LATER RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V739000 (POWER TRAIN). THE VEHICLE WAS REPAIRED PER THE RECALL AND THE CONTACT STATED THAT THE VEHICLE "APPEARED TO BE REPAIRED"; HOWEVER, SHE WANTED THE VEHICLE REPLACED. THE FAILURE MILEAGE WAS UNKNOWN.

MY CAR CONTINUES TO STALL INTERMITTENTLY. I RECEIVED MY CAR BACK FROM THE SERVICE DEPARTMENT ON 31-OCT-2019. LATER THAT DAY, ON MY WAY HOME FROM WORK, MY CAR STALLED GOING APPROXIMATELY 25 MILES PER HOUR. THE VEHICLE LOST ALL POWER AND CAME TO A STOP ON THE 405 FREEWAY. I WAS IN STOP AND GO TRAFFIC, WHICH MAY HAVE SAVED MY LIFE SINCE OTHER VEHICLES WERE DRIVING SLOW AND AT TIMES STOPPED. THIS ALLOWED ME SOME TIME WHILE I ATTEMPTED TO RESTART THE VEHICLE. IT RE-STARTED AND I MADE IT HOME.

VEHICLE WILL NOT FULLY ENGAGE INTO "DRIVE". VEHICLE WILL JERK AND LUNGE FOR ABOUT 5 SECONDS BEFORE IT IS FULLY ENGAGED INTO "DRIVE". HAPPENS MOST OFTEN ON COLD START UPS AFTER THE VEHICLE HAS SAT FOR AT LEAST 2 HOURS.

Mileage: 1,500

WHILE STOPPING AT A STOP SIGN, THE D ON THE GEAR SHIFT STARTED FLASHING. I LOST THE ABILITY TO ACCELERATE AND THE CAR STARTED ROLLING BACKWARDS. I HAD TO STOP, TURN THE CAR OFF AND RESTART IT. UPON TAKING IT TO THE DEALERSHIP THEY SAID IT DIDN'T THROW ANY CODES AND TO BRING IT BACK IT IF HAPPENS AGAIN.

Mileage: 10,000

A WEEK AFTER BUYING THE VEHICLE I STARTED TO FEEL IT SHIFT ROUGH AND HARD. CAN LITERALLY HEAR IT SHIFT LIKE METAL ON METAL. GOT PROGRESSIVELY WORSE AND TOOK IT TO THE DEALER. WAS TOLD NEED A NEW TRANSMISSION VALVE BODY. THIS IS VERY DISHEARTENING. A BRAND NEW 2019 VEHICLE. I DID RESEARCH ON THIS CAR BEFORE I BOUGHT IT. IT SEEMS THE 2014 AND 2015 MODELS WERE THE ONES WITH THE TRANSMISSION PROBLEMS. THERE WAS NOT MUCH COMPLAINT-WISE AFTER THOSE YEARS, SO I THOUGHT I WOULD GIVE IT A SHOT AS THE VEHICLE WAS REASONABLY PRICED AND HAD EVERYTHING I WANTED. WELL, IT SEEMS THIS 2019 IS EXPERIENCING THE EXACT SAME ISSUES AS THE 2014 AND 2015 MODELS. THEY ORDERED THE TRANSMISSION VALVE BODY AND HAD IT INSTALLED. IT SOMEWHAT HELPED WITH HIGHER GEARS BUT IT STRUGGLES FINDING LOWER GEARS STILL AND THERE IS SEVERE HESITATION WHEN SLOWING DOWN AND THEN ACCELERATING. VERY HARD TO CLEAR INTERSECTIONS WHEN MAKING LEFT TURNS AND IT SLAMMED INTO FIRST GEAR VERY HARD ONE TIME SLOWING DOWN AND THEN PRESSING THE ACCELERATOR. VERY DANGEROUS TO DRIVE. YOU CAN ALSO HEAR IT SHIFT LOUDLY WHEN IT DOWN SHIFTS TO FIRST GEAR, AGAIN LIKE METAL ON METAL AS I STATED ABOVE.

Mileage: 100

DRIVING UP A HILL TO A STOP SIGN AND ONCE I REACHED THE TOP OF THE HILL AT THE STOP SIGN THE VEHICLE SHUT DOWN. THE BATTERY LIGHT CAME ON THE DASHBOARD. NO OTHER LIGHTS. WAS ABLE TO PUT IN PARK AND RESTART THE VEHICLE. VEHICLE RAN ROUGH RIGHT AFTER THIS HAPPENED. I WAS ONLY A COUPLE BLOCKS FROM MY HOME SO PULLED INTO MY GARAGE AND SHUT THE VEHICLE OFF. LET IT SIT A COUPLE MINUTES. RESTARTED IT AND DROVE IT A FEW BLOCKS. EVERYTHING SEEMED OK. CALLED DEALER AND REPORTED THE ISSUE. SETUP A TIME TO HAVE IT LOOKED AT WHEN THEY WERE GOING TO REPLACE THE TRANSMISSION VALVE BODY DUE TO SHIFTING ISSUES THEY DIAGNOSED ON A PRIOR APPOINTMENT. WHEN I RECEIVED THE VEHICLE BACK AFTER THEY LOOKED AT IT AND REPLACED THE TRANSMISSION VALVE BODY, THEY INDICATED THEY COULD NOT FIND ANYTHING WRONG. THIS IS VERY DANGEROUS AND UPSETTING BECAUSE I SEE THERE WAS RECALL FOR THIS EXACT SAME ISSUE OF STALLING OUT. HOWEVER, MY VEHICLE IS NOT PART OF THE RECALL BECAUSE IT DOES NOT FALL WITHIN THE PRODUCTION START AND ENDING DATE TIMEFRAME? SEEMS TO ME JEEP IS JUST TRYING TO SAVE MONEY AND GETTING AWAY WITH NOT REPAIR ADDITIONAL VEHICLES THAT ARE UNSAFE. THIS IS JUST WRONG.

Mileage: 1,200

TL* THE CONTACT OWNS A 2019 JEEP CHEROKEE. WHILE DRIVING AT AN UNKNOWN SPEED, THE VEHICLE EXPERIENCED A TOTAL LOSS OF ACCELERATION AND TRANSMISSION POWER. THE CONTACT STATED THAT THE VEHICLE FELT AS IF IT WERE STUCK IN NEUTRAL GEAR. THE VEHICLE WAS TOWED TO TETERBORO CHRYSLER JEEP DODGE RAM (469 US-46, LITTLE FERRY, NJ 07643 (201), 440-0222), BUT THE CAUSE OF THE FAILURE COULD NOT BE DIAGNOSED. THE MANUFACTURER WAS CONTACTED AND STATED THAT THE ABS MODULE FAILED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED TWICE. THE CONTACT STATED THAT THE BRAKES SEIZED AND THERE WAS A TOTAL LOSS OF TRANSMISSION AND ACCELERATION POWER. THE VEHICLE WAS TAKEN BACK TO THE DEALER WHERE A CASE MANAGER WAS ASSIGNED. THE MANAGER HAD NOT CALLED THE CONTACT BACK AND THE CONTACT'S REQUEST WAS ESCALATED TO A SUPERVISOR. THE CONTACT REQUESTED THE VEHICLE BE RETURNED AND EXCHANGED. THE MANUFACTURER PROVIDED A CASE NUMBER AND STATED THAT THE ANALYTICAL DEPARTMENT WOULD CALL THE CONTACT WITHIN 24 HOURS. THE FAILURE MILEAGE WAS 350. *TT CONSUMER STATED INCIDENT HAPPENED 3 TIMES. UPDATED 11/29/18*JB

Mileage: 350

BRAKES WERE STUCK ON AND ALSO THE TRANSMISSION WAS NOT SHIFTING PROPERLY. CAR WOULD ONLY GO AROUND 30 MPH HAD TO PARK THE VEHICLE AND GET IT TOWED EVEN THOUGH THIS IS BRAND NEW!

Mileage: 1,596

TAKARA RECALL JUST BOUGHT THIS VEHICLE A MONTH AGO AND IT'S HAS BEEN TURNING OFF ON FEW TIMES WHILE DRIVING ON THE HIGHWAY WITH MY FAMILY. IT'S NOT AWHILE I'M AT THE STOP SIGN OR LIGHT, IT'S WHILE I'M ACTUALLY DRIVING. I HAD TO PRESS THE BUTTON AGAIN IN ORDER TO TURN BACK ON

Mileage: 500

VEHICLE IS SHUTTING OFF WHILE DRIVING, CAUSING LOSS OF STEERING AND EVERYTHING ELSE IN THE VEHICLE. THIS HAS HAPPENED TWICE. ONCE AT 30MPH, AND AT 50 MPH. LUCKILY I DID NOT WRECK OR HIT SOMEONE. THIS VEHICLE ISN'T SAFE TO DRIVE. SOMEONE IS GOING TO BE KILLED IF THIS IS NOT FIXED. THIS SEEMS TO BE RELATED TO A RECENT RECALL BY FCA AFFECTING OTHER 2019 JEEP CHEROKEE MODELS. THAT STATES: THE POWER TRAIN CONTROL MODULE MAY FAIL AND THE CUSTOMER WILL EXPERIENCE A NO START, A START AND IMMEDIATE STALL CONDITION, OR ENGINE STALL WHILE DRIVING.

Mileage: 10,000

I READY TOOK MY CAR 3 TIMES TO CHRYSLER DEALER, THE ISSUE IS WHILE I WAS DRIVING THE CAR SHUT OFF 5 TIMES ON THE LAST 3 WEEKS, THE DEALER TOLD ME THEY CANNOT DUPLICATE THE FAULT SO I NEED TO KEEP DRIVING LIKE THAT, BUT WHAT ABOUT IF THIS HAPPENS ON THE FREEWAY I WILL CRASH. I FEEL UNSAFE AND THE DEALER DON'T WANT TO DO ANYTHING BECAUSE THEY CANNOT DUPLICATE THE FAULT AND IS NOT A CHECK ENGINE LIGHT, AND I ASK WHAT ABOUT IF SOMETHING HAPPENS TO ME OR MY FAMILY AND THEY RESPOND WITH CHRYSLER WILL COVER EVERYTHING.

Mileage: 1,647

WITHIN A 2 WEEKS AFTER I BOUGHT THE JEEP, WHILE DRIVING MY BRAND NEW JEEP CHEROKEE TRAIL-RATED, GOING OVER SPEED BUMPS AT A VERY LOW SPEED 3-5 MILES PH, I HEARD A GRINDING NOISE COMING FROM THE TRANSMISSION. TOOK THE JEEP BACK TO THE DEALER AND WAS ADVISED THAT THE MANUFACTURER, CHRYSLER, HAD INSTALLED A BRAND NEW TYPE OF TRANSMISSION, THEY FOUND NO PROBLEMS AT THIS TIME. AGAIN WITHIN 2 DAYS, I HAD TO BRING THE JEEP BACK TO THE DEALER AND THIS TIME I WAS ADVISED THAT THE TECHNICIAN VALIDATED MY CONCERNS AND PERFORMED A TRANSMISSION QUICK LEARN 5060 WC90. PART # COUNT: CLAIM TYPE W. IN ORDER WORDS MY COMPLAINT WAS VALID. ANOTHER WEEK LATER, AGAIN BROUGHT MY JEEP TO THE DEALER AND TWO DAYS LATER I RECEIVED A PHONE CALL FROM THE DEALER TELLING ME THAT THEY COULDN'T FIND THE NOISE AND FOR ME TO COME TO THE DEALERSHIP AND DRIVE MY JEEP WITH THE MANAGER IN ORDER TO REPRODUCE THE NOISE. I AM NOT MAKING UP THE NOISE BUT NOW AFTER THE VALIDATED THE FACT THAT THERE WAS A MANUFACTURER PROBLEM DUE TO THE FACT THAT IT IS A NEW TRANSMISSION, NOW THEY CAN'T FIND THE NOISE, THERE IS MOST DEFINITELY A SERIOUS PROBLEM AND THERE ARE NO RECALLS AT THIS TIME FOR THIS PROBLEM. I ANYBODY HAS A SIMILAR ISSUES, PLEASE LET EVERYBODY KNOW!!!!!!

THE TRANSMISSION TAKES FAR TOO LONG TO DOWNSHIFT WHEN CALLED UPON FOR A QUICK DROP IN GEARS. WHEN DRIVING AT HIGHWAY SPEEDS OR EVEN NORMAL CITY SPEEDS, WHEN YOU NEED TO CHANGE LANES FOR A QUICK PASS OF ANOTHER VEHICLE AND PUSH THE ACCELERATOR TO THE FLOOR, THE VEHICLE IS LEFT WAITING FOR 2 TO 3 SECONDS FOR A DOWNSHIFT WITH ONLY COASTING POWER, NO ACCELERATION. THIS LAG TIME FOR A DOWNSHIFT & APPLICATION OF POWER CLEARLY NEEDS TO BE ADDRESSED BECAUSE IT IS HARDLY SAFE OR REASONABLE.

Mileage: 200