2020 JEEP CHEROKEE Power Train Problems

Failed Power Train Unit, and this is available for inspection. I was driving on the highway with my grandson and husband going 70 mph when the unit failed it basically felt like the car was thrown into neutral. Thankfully no one was hurt. Dealership has confirmed the issue. No issues driving the vehicle before the issue after the issue the light did come on and the vehicle is undriveable.

The "4WD Needs Service" light appeared on the dashboard of our 2020 Jeep Cherokee Trailhawk. We took vehicle to the Enumclaw Chrysler Jeep Dodge Ram dealer located in Enumclaw, WA. Their service technician determined that the PTU (Power Transfer Unit) was failing and found active code c14a7-97 "ptu motor-component or system operation obstructed or blocked". Had the PTU completely failed we could have been left without any power to the drive wheels. This would have been very dangerous if the vehicle had lost power while driving on a freeway or major highway and the vehicle could not have been driven to a safe location. The dealer replaced the PTU and confirmed that the problem had been repaired. We don't know if the defective part is still available for inspection.

While driving in northwestern Pennsylvania during a snowstorm, the driver engaged the vehicle’s factory “Snow Mode.” Immediately thereafter, the vehicle experienced a sudden loss of power and loss of steering control. The driver was forced to pull off the I79 interstate in severe winter conditions and exit the vehicle to avoid being struck by a snowplow. This created a dangerous roadside exposure and a significant risk of collision or injury. The vehicle was towed to a Jeep dealership and diagnosed with a failed rear differential requiring replacement. The dealership stated the part has been on national backorder since 2024, with no estimated availability. The failure occurred without warning and rendered the vehicle completely inoperable. The dealership further advised that this rear differential failure is a known issue, and recommended against installing a used replacement due to reliability and safety concerns. Safety Concern: This failure resulted in: •Sudden loss of vehicle control in hazardous weather •Loss of motive power •Forced roadside exposure in active traffic conditions The inability to obtain replacement parts compounds the safety risk by leaving the vehicle unusable and preventing timely repair. Request: I am submitting this complaint so NHTSA can evaluate whether this represents a systemic safety defect related to the rear differential in this vehicle platform, including failure mode, warning adequacy, and parts availability affecting safe remediation.

My PTU failed while driving 70mph on a 4 lane interstate during a heavy rush hour, I'm 7 months pregnant and this was mortifying for me. I lost all power moving forward and could not accelerate. My RPMS would near red-line. When I pulled on to the shoulder, while trying to not get hit or cause an accident from 3 lanes over, I put my car in park and shut it off, it sounded like a dying weedwhacker. It started rolling backwards without me noticing and I almost rolled back into the outside lane. I put on the e-brake, had it towed to Firestone where they said it was likely the PTU that failed as I have every gear, except moving forward. When they had my vehicle on the lift they moved the tires in reverse motion and there was no noise, when they moved the tires in forward motion there was a loud knocking coming out of the PTU and the tires wouldn't budge. If in park on a decline, park works. If in park on an incline or flat, it rolls backwards. It can drive in reverse, but no forward movement at all. I got it towed to another shop where they took out&opened the PTU and checked the gears on the shaft inside, one of the gears was COMPLETELY MISSING. Just completely disintegrated. There was NO warning that anything was failing on my car. No check engine lights, no noises. Just loss of acceleration. PTUs are on back order 3-5 months right now because they're a known issue on the 2017-2019 models of Jeeps. My Jeep is a 2020 Trailhawk with the v6 3.2l.

The Power Transfer Unit on my 2020 vehicle is not working. I bought this car specifically to have four wheel drive. In the Buffalo NY brutal winter I count on 4 wheel drive to get me through the snow. Now, I have a serious safety issue. I wanted to fix the car but not only is it expensive, but the parts are on back order with 2700 in the backlog waiting for parts. This is a known issue and there was a recall for a number of years including 2018 and 2019. They haven't issued it for 2020. I am being forced to sell the car at a loss! I can't drive something that is unsafe. Jeep should make us whole! I shouldn't lose money because of known safety fault. Plus, I can't keep it because i do a lot of driving and can't risk my life with no 4 wheel drive.

4wd service light came on. The code was c14a7-97. A well known PTU problem. There was a previous recall for the same problem. It can be a dangerous situation if it completely fails while driving. Also a very expensive repair bill. My 2020 Jeep Cherokee only has 72k miles and a has a major known failure already.

When I attempted to turn left onto the highway from a complete stop on an incline, I pressed the accelerator and the car made a loud grinding noise. The vehicle would not move forward or reverse. The parking brake engaged on its own and would not disengage. After exiting the vehicle, I found a loose bearing behind the car. The vehicle had to be towed to a mechanic. I was informed by the mechanic that the failure was caused by the PTU (Power Transfer Unit), and the repair cost me $2,600. I was later told that the initial failure had also stripped another component, which required an additional $100 repair. I was not given the specific name or details of that additional part.

The contact owns a 2020 Jeep Cherokee. The contact stated that the transmission was failing and was slipping between 3rd and 4th gear. Additionally, the contact stated that the torque converter was also failing. There were no warning lights illuminated. There was an abnormally sharp chirping metal-on-metal and a rumbling sound coming from the vehicle while accelerating. There were no warning lights illuminated. The contact speculated that the manufacturer was attempting to allow the warranty to expire. The contact was concerned that the warning lights were not activating as expected during the failure. The local dealer was contacted, and the vehicle was diagnosed, and determined that the transmission and the torque converter needed to be replaced. The vehicle was not repaired. The contact called another local dealer, Premier Cape Cod Chrysler Dodge Jeep Ram, A Premier Company at (556 Yarmouth Rd, Hyannis, MA 02601), but no additional assistance was provided. The manufacturer was contacted and declined the repairs and referred the contact to another dealer for assistance. The failure mileage was approximately 70,000.

Mileage: 70,000

The contact owns a 2020 Jeep Cherokee. The contact stated that the transmission was failing and was slipping between 3rd and 4th gear. Additionally, the contact stated that the torque converter was also failing. There were no warning lights illuminated. There was an abnormally sharp chirping metal-on-metal and a rumbling sound coming from the vehicle while accelerating. There were no warning lights illuminated. The contact speculated that the manufacturer was attempting to allow the warranty to expire. The contact was concerned that the warning lights were not activating as expected during the failure. The local dealer was contacted, and the vehicle was diagnosed, and determined that the transmission and the torque converter needed to be replaced. The vehicle was not repaired. The contact called another local dealer, Premier Cape Cod Chrysler Dodge Jeep Ram, A Premier Company at (556 Yarmouth Rd, Hyannis, MA 02601), but no additional assistance was provided. The manufacturer was contacted and declined the repairs and referred the contact to another dealer for assistance. The failure mileage was approximately 70,000.

Mileage: 70,000

My service FWD light came on so I took it to the shop to get it looked at. Upon diagnosing this issue, I was informed it is a faulty power transfer unit and was informed of the dangers of driving with this issue. I have a newborn son so I immediately stopped driving my car and left it at the shop to be fixed. It has been there since October 6th.. It is now December 1st and the part is still not in stock to fix. This same part is recalled for the same reason in Jeep models 2017-2019. However mine is 2020, no recall yet, but is having the same issue and is now on backorder. I have been paying for insurance, etc.. on my car to just be sitting there rusting away and Jeep cannot give a timeframe on when the part will be in. I am out on a car and struggling to find transportation to and from work and a safe way to transport my newborn child.

2020 Jeep Cherokee Power Transfer Unit (PTU) Per a discussion the dealer service manager, I realized the vehicle is undrivable because the PTU could fail at anytime. The danger is losing propulsion to the wheels on an interstate or other high speed or high capacity road. The problem was discovered by the dealer when I took my Cherokee in on 11/24/25 to have them fix the "SVC 4WD" warning light. Once they explained the issue I decided to leave the vehicle at the dealer to replace the PTU. There is no timeframe for them to receive a new PTU. Jeep had recalled 2017-2019 Cherokees due to issues with the PTU. The 2020 Cherokees should also be recalled so owners don't have to pay for an issue Jeep is aware of with the power train.

The 4WD service light indicated an issue. After a week of the light staying on, the vehicle was brought to a local dealer for diagnosis. After diagnosis from a dealer, the PTU failed which can result in complete propulsion of vehicle.

"Service 4WD" warning light appeared unexpectedly. Code scan revealed that the PTU unit had failed, leading to a loss of 4WD capabilities. Jeep is much less safe to drive in winter here in Minnesota. Took to a dealer, where it was replaced. Through research, I have come to find that this is an all-too-common failure in Jeep Cherokees and had been recalled in previous years' models.

Vehicle has been having a grinding noice since I bought it, had it checked and nothing came up. Now service 4x4 light comes on intermittently. Took back to the dealer and diagnostic says that the ptu has low voltage. Needs to be replaced. I have to pay for the part first ($2000), but it's been on back order for over 6 months.

PTU unit on my Jeep Cherokee failed at 70 miles per hour on the highway. The car is located on a Jeep dealer lot and is available for inspection. Traveling at high speeds I suddenly lost and transfer of power from the motor to the wheels and was unable to keep speed in traffic. The problem has been noted on Jeep models of prior production with this exact problem per consumer reports. The car went through a full Jeep inspections and found that the PTU was the culprit of the issue. When the PTU failed it displayed a message stating “Service 4WD”. This did not occur until after the incident occurred. Additionally when the issue occurred the car turned itself into snow/ice mode. I was driving in the standard drive mode as there was no snow or ice. I had driven for over an hour prior to this failure in the car. It was mid morning when the failure happened.

While driving, the car began making a rattling noise and felt unstable. Shortly after, the “Service 4WD” warning light came on. I took the vehicle to the dealership, and they diagnosed a Power Transfer Unit (PTU) failure that requires replacement. This is a serious safety concern, as the vehicle could lose the ability to drive, especially in certain road or weather conditions. After researching the issue, I discovered that PTU failures appear to be a widespread problem in Jeep Cherokees, yet there has been no effective recall or permanent fix. Owners are being put at risk due to potential loss of power while driving.

Hello, The widespread issue of defective the PTU (power transfer unit) is far beyond the recall 25V011. We have 2 Jeep cherokees in my family and both have a bad PTU and they both aren’t under the recall. Thank you

The contact owns a 2020 Jeep Cherokee. The contact stated that while driving at an undisclosed speed, the vehicle unexpectedly jerked, and the message “4X4 System Service Required” was displayed. The contact stated that while the vehicle was parked, the vehicle unexpectedly lunged forward. The contact engaged the parking brake to stop the vehicle. The vehicle was taken to an independent mechanic, where it was diagnosed and determined that the power transfer unit (PTU) had failed and needed to be replaced. The vehicle was not repaired, and the contact was referred to the dealer for further assistance. The dealer was contacted. The vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure. The approximate failure mileage was 89,301.

Mileage: 89,301

I dropped my car for a service appointment on October 25, 2025 because the car was running loud at highway speeds and felt as though something was grinding. I was told that the recommendation is to replace the PTU. I was unfamiliar with the term and guessed, "Power Takeoff Unit" and the service technician agreed with me. He then informed me that there was an issue with the part and it would be 45-days before the part would be available. He told me that other shops were contacted and there was no shop in the area that was willing to part with the PTU, and I would need to wait 45-days for the repair. I asked if it was safe to drive the vehicle until the repair and he informed me it was. He appeared to be a new team member, so I clarified again, "I just want to be clear it is safe to drive the car". He responded it was, and then said he would check with his manager. After checking with the manager, he came back and said it was okay to drive the car but it may lead to further damage. Following the call I Googled PTU and learned that there was a recall on Jeep Cherokee's, due to defective PTUs which could cause a loss of power when the vehicle is in motion - leading to a crash, prevent the driver from putting the vehicle in park, or causing the vehicle to come out of park. Given the large number of vehicles involved in the recall, 660K + it is not surprising that the part is on back-order. It is frustrating that this is a voluntary recall, and that the scope of the recall has grown from 2016/2017 to now include 2017/2019 but not yet 2020. Please consider including the cars manufactured in 2020, and changing this from a voluntary recall.

After having the issue diagnosed by an authorized service center, it has been confirmed that my PTU has failed and needs to be replaced. Upon further research, I discovered that the PTU part is recalled for vehicles manufactured between 2017 and 2019. However, as my vehicle is a 2020 model, it unfortunately falls outside of the recall window. Despite this, it appears that similar PTU failures are still occurring in vehicles manufactured in 2020 and beyond, indicating that the issue may not have been fully resolved in later models. I am deeply concerned about the safety implications of this issue, particularly the risk of losing power to the wheels while driving. This could lead to a serious accident, especially in adverse weather conditions or on the highway. As a result, I am requesting that you take immediate action to address this problem. I believe this issue is a design flaw or a defective part that has not been fully resolved, and it is in the best interest of both customer safety and brand reputation to address this matter promptly.

MY TRANSMISSION QUIT WORKING AND MY PARKING BRAKE TURNED ON WHILE DRIVING!!!!! This is the same problem that was recalled on jeep Cherokee years from 2017-2019, but my 2020 is not covered in the recall and my neighbor has the same exact car and year and has had to replace his put twice!!!!!! MY MODEL YEAR SHOULD BE INCLUDED!!!!!!!

The check 4 wheel drive light lit up on my dash. Shortly after, there was aloud noise coming from the front passenger side tire area. I replaced the front hub assembly as was the code it was throwing. 1 week ater, noise returned and I took it into Elkhorn Automotive in Waterloo, NE. They said it was throwing a code of C14A7-97...power transfer unit. Dealership said there are no active recalls for my 2020 jeep. Looks like Jeep has had issues with this PTU. What can I do to get my vehicle fixed.

The contact owns a 2020 Jeep Cherokee. The contact stated that while driving approximately 40 MPH, there was an abnormal popping sound coming from under the floorboards. The contact stated that the "Service 4-WD" warning light was illuminated. The contact stated that the vehicle started losing motive power and the transmission unexpectedly downshifted. The contact was able to continue driving to the destination. The failure was intermittent but was a recurring failure. The vehicle was taken to an independent mechanic and was diagnosed with PTU failure. The contact was informed that the PTU needed to be replaced. The vehicle was not repaired. The contact was informed by the mechanic that the failure was possibly related to NHTSA Campaign Number: 25V011000 (Power Train); however, the VIN was not included in the recall. The manufacturer was not informed of the failure. The failure mileage was approximately 40,000.

Mileage: 40,000

Service 4WD warning appeared 9/2025 on my 2020 Jeep Cherokee Limited with 37500 miles. Took it to my local mechanic. They suspected the PTU was the problem and advised to take it Jeep dealer as it should be covered under warrantee. However The car was put into service in 2019 so warrantee has expired. Dealer advised PTU repair ~$3000 but part is back ordered. I see a lot of complaints on this site for this same issue. This was a recall up to year 2019 Jeeps.

The Power Transfer Unit failed, needing repair. It is available for inspection upon request. My safety, and other's safety on the road, was put at risk because now the power can shut off while driving. The problem has been confirmed by the dealer, as we took it in when a warning light appeared. They confirmed it was a power transfer unit failure. They first appeared about a month ago, and today's date is 9/19/25.

The PTU AND PTU Actuator have failed. The repair is estimated to be App $3000 at a local independent repair shop. The parts are unavailable to do a timely repair. We still have to drive it because it cannot be repaired until parts are available, we were told it could be months because there are so many jeeps failing from the same thing. ( "a similar repair was done today after waiting for 3 months for parts"- Bob from Donelinger in Cohasset, Mn) We may be in danger every time we use the jeep but have no choice with it being needed for our transportation. The 4WD service lights are on or blink all the time. We only have 85,000 miles on this jeep we have had since we purchased it new. Please help speed up parts availability and a recall on these Jeeps.

PTU unit has went out. 4wd light on shows needs service. Currently with dealership and told ptu needs replaced, but told there's only 112 available in the nation with over 1200 orders for one Currently. It looks that this has been an ongoing problem with Jeep Cherokees with under 100,000 miles. Mine only has 88.000. Other year models have been recalled in fact up to Feb. 2019 for manufactured cherokees. I missed it by a year. With this Increasing problem, it sure looks as though they should recall since the odds are becoming greater for failure and people are out thousands of dollars and still making payments on it in this economy for not being able to have confidence in a vehicle and company. Thank you for your attention and action!

PTU failure at 65,000 miles. Unknown timeline for the replacement part

A light appeared on the dash that said AWD Failure. After 2 weeks of being at the dealership, I was told it was a complete PTU failure. Other VINs have been recalled but not mine. This was after I had already taken the car because it just stopped while driving and wouldn’t start. I was told then it was the starter needed to be replaced. I am just happy it wasn’t my [XXX] that was driving. I believe it was the PTU the whole time. The car also will not start after stopping at a stop light unless I turn the Automatic setting off. Dealership says PTU is on back order with ETA of 45-60 days. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

While driving my 2020 Jeep Cherokee, my four-wheel-drive light came on and the car felt like somebody had rear-ended me after checking the code that came on. It says it was a PTU failure. It is a known issue with Jeep, but no resolution has been made the same issue has been recalled for other VIN numbers, but not mine. This is a safety issue because when the car did this, if someone was behind me, they would’ve actually hit me in the rear end because the car like actually stops.

The transfer case failed at 30,000 miles. There is a 3 month backlog on the part, so the vehicle is off the road until at least December 10. This part was recalled on the 2017-2019 models.

“Service 4WD” warning light came on. Took vehicle to mechanic who said error code indicates power transfer unit failure. Car is clearly unsafe to drive.

Every time I drive 20-30 my service 4wd light comes on. I got it scanned when the light was not on but it was showing no code

I am submitting this complaint regarding my 2020 Jeep Cherokee Limited which has now been undrivable for over 3 months due to a part that is on national backorder. The issue began in May 2025 when I brought the vehicle to a Jeep dealership for repairs related to the Power Control Unit (PCU). Since then, the part has not been available, and the car has remained at the dealership with no clear repair timeline. I have been told by Jeep corporate that I am only eligible for rental coverage and nothing more. This delay has left me without a working vehicle for over 90 days, and I am concerned that this issue may involve a defect or systemic parts shortage that is affecting multiple vehicles. I also believe this is a safety-related issue, as a failure of the power control unit could result in sudden loss of power or drivability. I am requesting that NHTSA investigate: Whether this part shortage is linked to a wider defect or recall Whether Jeep (Stellantis) should be required to take further action If any safety recalls should be issued for this model and issue I have already filed a complaint with the New York Attorney General. Jeep is not a participant in BBB Auto Line, and I am left without a reliable resolution while still paying for a vehicle I cannot use. Please let me know what further information is needed.

The contact owns a 2020 Jeep Cherokee. The contact stated that while driving at an undisclosed speed, there was a grinding sound coming from the vehicle while accelerating, while the vehicle was idling, and while depressing the brake pedal. The failure was intermittent but became more frequent. The traction control warning light was intermittently illuminated. The contact stated that the START/STOP button intermittently failed to start the vehicle, requiring several attempts to start the vehicle. The "A" for the Start/System remained illuminated long after the button was pressed. The vehicle was taken to a certified mechanic, who diagnosed that the failure might be caused by a failure of the power transfer unit. The vehicle was not repaired. The manufacturer was not informed of the failure. The failure mileage was unknown.

PTU failure. Car was manufactured in 08/2019, Mopar recalled Jeep’s manufactured until 02/2019. Please extend recall.

Component: Power Transfer Unit (PTU) The power transfer unit has failed. This appears to be a manufacturing defect identical to those listed under the recall. Left me stranded in traffic.

PTU/Transmission failure. Vehicle is available for inspection. Traveling 70mph on a local highway when the vehicle gave two large jolts/shutters and loud bangs. Lost all power to the vehicle while on the highway and had trouble safely exiting the highway with other vehicles passing by and having no power to the vehicle. Transmission/gear fluid from the ptu/Transmission completely emptied itself onto the road after the failure. The Jeep brand is well aware of these issues plaguing the 2015- present Jeep cherokee 4x4 models. However, only the 2015-2019 are currently recalled. Vehicle has not been inspected by manufacturer, police, or service center but is able to be.

Ptu failure at 75,325 miles as well as active grill shutter at same time. Was told the ptu is on back order and last person it took 6 months to get it. We have had vehicle since new and always dealer serviced. Super disappointed on time to fix it, meaning there is obviously a problem.

Service 4wd light is on, diagnostic is reading code for transfer case

The SVC 4WD light came on in my 2020 Jeep Cherokee at 59000 miles. This indicated a problem with the PTU, the transfer case actuator. The warranty expired 1.5 months ago, and Jeep is denying to fix it under warranty. This has been a recall for over 60,000 Jeep Cherokees, yet it has not been a recall for my vehicle. This clearly needs to be recalled for my specific vehicle, yet Jeep has failed to acknowledge this. The risks for the PTU failing are scary, including sudden loss of power and slipping out of park ,or drive, including while in motion.

The contact owns a 2020 Jeep Cherokee. The contact stated that while operating the vehicle, the message "4WD Unavailable" remained displayed. The vehicle was taken to the local dealer who diagnosed that that the transfer case unit was faulty and needed to be replaced; however, parts were unavailable. The vehicle was not repaired. The contact was informed that the VIN was not included in NHTSA Campaign Number: 25V011000 (POWER TRAIN). The contact indicated that the vehicle had experienced the failure listed in the recall. The manufacturer was not notified of the failure. The failure mileage was 70,000.

Mileage: 70,000

The contact owns a 2020 Jeep Cherokee. The contact stated that while operating the vehicle, the message "4WD Unavailable" remained displayed. The vehicle was taken to the local dealer who diagnosed the vehicle and determined that the transfer case unit was faulty and needed to be replaced; however, there were no parts available for the repair. The vehicle was not yet repaired. The contact was informed that the VIN was not included in NHTSA Campaign Number: 25V011000 (POWER TRAIN). The contact stated that the vehicle had experienced the failure listed in the recall. The manufacturer was not notified of the failure. The failure mileage was 70,000.

Mileage: 70,000

My Jeep keeps going into Limp Mode and not will completely shut off while I come to a complete stop at a stop light. And while I’m driving the engine light comes on. I can cycle it through to get the engine light off. Then it runs fine. This has been happening since after I bought it. I’ve taken back to the dealership I got it from and they couldn’t find anything wrong with it, so they took it to a Jeep dealership and got the same answer. Clearly there is something wrong with it. And could cause me to get into an accident. This is my only vehicle for transportation. The code that shows up is P0934

PTU Failed. 4x4 service light came on weeks after warranty ended. I called jeep and was told if it is not driving bad I can take my time in repair. My car ended up not working on Jericho Tpke., Commack a few days before Christmas. I was not provided a loaner due to the holiday week.

No injury or incident yet. The PTU was diagnosed as failing at 46,500 miles on June 30, 2025. The vehicle is still being driven because the driver has no alternative, but no dealership has been able to confirm whether it is safe to operate in this condition. A failing PTU can result in sudden power loss, drivetrain lockup, or loss of park function—especially in AWD vehicles. These symptoms match those described in NHTSA Recall 25V011000 affecting Jeep Cherokees. The lack of clear safety guidance and the delay in repair have created a potentially hazardous situation. This should be investigated as part of the broader PTU defect pattern.

Replaced transmission at 20,000 miles. Now at 55,000 miles it is going again. Powertrain warranty expired by 6 months.

Hard shift 70-80 mph, lost drive power output. No response to gas pedal while engine remained on. I turned on hazards and moved to the emergency lane as the car was coasting to a stop. I caught a glimpse of 4WD or AWD something and it disappeared before I could read it all. I was about to approach an off ramp from the highway emergency when at a slow speed perhaps 30 mph or so output returned and I was able to complete driving home. This is the first time it was more than just jerky clunky shifting. Vehicle has 69,858 miles.

I bought my vehicle in summer of 2020 brand new. It currently has 66k miles on it. A week ago the 4 WD service light came on. I took it in for diagnostic and it came back with code C14A7-97 PTO motor operation. The motor is functioning obviously, but the trasfer case is not engaging. There is currently a recall on vehicles similar to 2020, on the same issue but none have been issued on mine yet. The PTU should be good for 100k miles but not even close to that & it’s a super pricey fix on a vehicle I still pay on monthly. PTU input spline is the power transfer unit, so basically my 4 wheeled drive vehicle is not gonna function in 4 wheeled drive. I am hopeful as I saw similar complaints to mine here, that this is the next batch of recalls for Jeep, as I doubt I am alone.

The contact owns a 2020 Jeep Cherokee. The contact stated that the message "4-Wheel Drive Unavailable" was displayed. The vehicle was taken to the local dealer, where it was diagnosed that the PTU had failed and needed to be replaced. The PTU was replaced, and the vehicle was repaired. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was 21,794.

Mileage: 21,794

The power transfer unit, differential, spark plugs, and air induction failed. The vehicle is still having bad vibration problems at speeds above 50 mph despite $7,000 in repairs.

Vehicle jerked and lost power to the gas pedal while accelerating. After about 20 seconds the gas pedal reingaged again. The vehicle coasted until that point. The service department of the dealership stated that they will not be able to diagnose the problem unless a code shows up that they can read, which none did. It appears that the issue is similar to the PTU issue of the 2017-2019 Jeep Cherokee. The vehicle was purchased in 2019 even though the model is 2020.

I RECENTLY HAD A SVC 4WD LIGHT COME ON IN MY 2020 JEEP CHEROKEE WHICH HAS 75,750 MILES. THEN WHILE DRIVING A WARNING LIGHT KEPT COMING ON TELLING ME THAT THE 4WD SERVICE IS UNAVAILABLE AND TO SERVICE 4WD. WELL - I TOOK IT TO THE DEALERSHIP AND WAS TOLD THAT THE PTU NEEDED TO BE REPLACED AND THAT UNFORTUNATELY IT WAS NOT COVERED UNDER A RECALL BECAUSE IT ONLY COVERED THE YEARS 2017 - 2019 AND SOME 2020 CHEROKEES. I FEEL THAT THIS PTU THAT IS DEFECTIVE SHOULD HAVE A RECALL ISSUED FOR THE 2020 YEAR AS WELL SINCE IT'S UNREALISTIC TO THINK THAT THE PTU WOULD FAIL ON A VEHICLE THAT HAS ONLY HAD THE 4WD EVEN USED MAYBE FIVE TIMES IN A 4 1/2 YEAR SPAN. I WOULD LIKE YOU TO CHECK INTO THIS ISSUE THAT I FEEL SHOULD BE A RECALL AND WOULD/COULD CAUSE SERIOUS ACCIDENTS DUE TO SUDDEN LOSS OF POWER, OR ABILITY TO MOVE VEHICLE DUE TO TRANSMISSION FAILURES. I FEEL THAT JEEP/CHRYSLER KNOWS ABOUT THIS ISSUE AND HAVE BEEN SLOWLY ISSUING RECALLS, BEGINNING FROM 2014, THEN 2016 AND THEN 2017-2019 AND NOW I FEEL THE 2020 AND POSSIBLY LATER YEARS SHOULD BE COVERED. I WAS AT THE DEALERSHIP 4/30/25. AT THIS TIME I CANNOT AFFORD TO REPAIR THIS PTU ISSUE AND AM TAKING A CHANCE TO CONTINUE TO DRIVE MY VEHICLE SINCE MECHANICALLY IT IS WORKING RIGHT NOW - JUST PROVIDING ME WITH THE WARNING LIGHTS/BEEPS. PLEASE LOOK INTO THIS AND ADVISE.

The PTU for 4wd going bad before 60k miles

Our 2020 Jeep has the same failing power transfer unit problems of previous Jeep Trailhawk recalls that had been issued for 2014-2017. Chrysler has had this vehicle in the shop now for over 60 days with no idea when they can even get parts because we are told there are several hundred of their vehicles with the same issue. They obviously have done nothing to address the failures of their power transfer units from the previous recalls and continuing to stick owners with that problem. They should also be responsible for providing a vehicle when they can't even provide parts for repair.

I was traveling down Elm Street and had just gone through the railroad under-pass when I pushed on the accelerator and heard something like the grinding, spinning, sound under the front passenger side of the vehicle. Additionally I noticed that I had lost all propulsion. I moved out of traffic and glided to a stop on a slight hill. This is when I found out that some how the whole drive train was disconnected, because I placed the gear selector into Park and let my foot off the brake and began to roll backwards down the hill. I quickly reapplied the emergency brake, and turned on my hazards.i turned the Jeep off hoping that it would re-set, and the transmission would re-engage. After waving a few cars passed, I restarted the vehicle, and the power train did re-engaged and I was able to disengage the emergency brake and remove my foot from the brake pedal. The vehicle was flat bed towed to a mechanic. He informed me of that this year and make of Jeep had a transmission recall but the VIN on my vehicle but was not included on that recall. He verbalized I needed to report this because my Jeep is doing the exact same thing as those involved in the recall. He verbalized that a clip was not postioned correctly and that is causing the transmission to completely disengage internally. He suggested I report this as Jeep may have overlooked the Trailhawk models in that recall.

The message/warning light keeps coming on: Stop/start Unavailable - Service stop/start system. This feature is suppose to help reduce the amount of harmful emissions released into the air! Some times this causes the engine/transmission to clunk. Seems to maybe a common issue with the Jeeps. Save fuel from burning while the car is stationary. Such a great feature and is doesn't work!

The contact owns a 2020 Jeep Cherokee. The contact stated that while driving at an undisclosed speed, the vehicle briefly lost motive power before slamming into two-wheel drive (2WD). The contact turned off the vehicle and, after restarting the vehicle, the vehicle returned to normal functionality, but the failure became a regular occurrence. The "Service All-Wheel Drive" warning light was illuminated. The vehicle was taken to an independent mechanic, who diagnosed a failure with the transmission. The contact was informed that the power transfer unit (PTU) was damaged and disengaged the transmission and differential. The vehicle was not repaired due to the cost. The contact related the failure to Jeep Recall: 01C. The manufacturer was notified of the failure, and the contact was referred to the NHTSA Hotline for assistance. The failure mileage was approximately 50,000.

Mileage: 50,000

Was driving vehicle, started making grinding noise and would not move. After a couple restarts it moved, but was locked in 4x4 snow mode and would not change. Limped pinhole and had tow truck take to dealership. Diagnosis PTU is bad and needs to be replaced. Estimated cost is about $4000. Replacement PTU is on back order for at least 30 days.

The Power Transfer Unit (PTU) suddenly became disconnected while we were in the passing lane on a highway. We lost power temporarily and dashboard lights came on saying service was needed. Moved slowly into a safe location and called for tow truck. There was some “knocking” as we moved. While diagnosing the vehicle, the dealer experienced the same indications and stated that it sounds like a separation in the PTU. There were no prior indications that something was wrong until it happened. I researched on line and found recalls for this issue in prior years (2017-2019) on the same vehicle as mine (Jeep Cherokee 2020).

The contact owns a 2020 Jeep Cherokee. The contact stated upon starting the vehicle, and while driving at various speeds, a warning chime sounded, and the message "Service Four-Wheel Drive" was displayed. The contact stated that the failure was initially occurring intermittently but had become consistent. Additionally, the contact stated that the vehicle would jerk upon depression of the accelerator pedal. The vehicle was taken to the dealer, where it was diagnosed that the Power Transfer Unit (PTU) was defective and needed to be replaced. The contact related the failure to a recall; however, the VIN was not included. The vehicle was not repaired. The dealer and the manufacturer were notified of the failure and confirmed that the VIN was not included in the recall. The failure mileage was approximately 65,000.

Mileage: 65,000

My service 4 wheel drive came on. It simply just randomly happened one day at 125,000 miles and now my car is undriveable and it’s a very costly repair.

4WD Warning light illuminated during normal driving. 4WD system inactive creating unsafe driving condition in Michigan winter weather. Vehicle taken to Jeep Service center and found C1494-92 active fault code. Performed PTU fork recalibration and fault went away, vehicle returned to owner. Within 2 days, 4WD Warning light illuminated again. 4WD system inactive again creating unsafe driving condition in Michigan winter weather. Vehicle returned to same Jeep Service center and same C1494-92 active fault code found. Now fix changed to PTU replacement, very expensive and time consuming service. From first visit to second visit, warranty expired so customer was responsible for PTU replacement cost.

The Jeep was making noises and jerking some. Took it to the dealership and the Power Transfer Unit needs replaced and the cost would be 5800.00. The dealership said the vehicle could just stop at any time jeopardizing our safety. NO warning lamps came on. Apparently this has been an issue on models 2017-2019 and recalls were issued. Apparently the 2020 needs to be recalled as well before someone gets hurt.

The contact owns a 2020 Jeep Cherokee. The contact stated that while driving approximately 70 MPH, the vehicle started to jerk, lost automotive power, and stalled. The contact later discovered that the vehicle would reverse. The vehicle was towed to the local mechanic who diagnosed and determined that the transfer case had experienced an internal failure and needed to be replaced. The vehicle was not yet repaired. The manufacturer and local dealer were not yet contacted. The failure mileage was 50,000.

Mileage: 50,000

Ptu unit not working. I brought to dealership, and he confirmed issue. However, there is a recall for 2017-2019 jeep Cherokees. My jeep was manufactured 8/2019 even though I purchased it in January 2020. How do I know they checked my Jeeps vin number with the 2019 models? I understand it's a 2020 but it was made with the 2019 models.

Power train problems at 17,000 miles, 5 years 3 weeks from purchase, with a 5-year / 60,0000 mile warranty. First diagnosis required replacement of the transmission valve body. This did not work. The second repair required replacement of the transmission. This failed after a 3 mile drive. The third repair was the power transfer unit. I have only driven about 5 miles since then and am hesitant to drive more. The repairs above took 102 days to complete and cost $4907. Other than the transmission failure and need to pull off the road and await a tow, there was no safety risk apparent. The vehicle was serviced by a dealer. The manufacturer is aware of the problem(s). No warning lamps or messages were noted.

The engine light comes on randomly. And causes the transmission to bog down and unable to accelerate. We have to pull over and shut the vehicle off and cycle it a few times to get the engine light to come off and then it drives fine. Has happened multiple times and has happened on the highway while driving. I’ve also had the vehicle completely shut off while driving. I’ve taken it to 2 dealerships and was told there is nothing wrong with it. I’m afraid it will cause a bad accident and I’m gonna get hurt if this issue isn’t resolved soon. The Dealership I bought it from Tim Witt Chevrolet in Crivitz Wi. And they took it to Riverside Jeep Dealership in Marinette Wi.

srvc4WD. This IS a reoccurring issue. Not only for the 2020 jeep TH but for other years as well. I follow many forms on Jeep Cherokee, everyone states this to be an issue. This issue can cause the vehicle to shutdown or malfunction causing a horrible accident. Jeep needs to get this situated as this is a life risk.

The contact owns a 2020 Jeep Cherokee. The contact stated while driving at an undisclosed speed, there was a grinding sound coming from the vehicle and the service 4-WD warning light was illuminated. The contact parked the vehicle. The contact stated that the vehicle was undrivable. The vehicle was towed to an independent mechanic where it was diagnosed with PTU failure. The contact was informed that the PTU needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and a case was filed. The contact referenced an unknown recall repair; however, the contact was informed that the VIN was not included in the recall. The contact was advised to contact the NHTSA Hotline to report the failure. The failure mileage was approximately 48,000.

Mileage: 48,000

the vehicle lost drive and would not move. lost power and then would not shift

My vehicle started having issues in December saying that my oil levels were low. i couldn't pinpoint what the issue was so i called AAA due to how unsafe it would be to drive my car with it stating the oil levels were low and my engine light being on. AAA came out to my house and when he inspected it he stated that everything in the engine looked good but that my oil was low because of leak even though we could not pinpoint where it was coming from. I took my vehicle to contintental transmission the next day on christmas eve, upon speaking with the manager of the shop he confirmed that the jeep cherokees that had the 3.2L or 3.6L engine had an issue with the oil filtration system, he stated that he estimates he fixes 2-3 of them per week and replaces the entire oil system. He stated how unsafe it was and that the issue occurs in those drivetrains specifically after 3-4 years of ownership, he told me the job was be $1500 to fix.

The contact owns a 2020 Jeep Cherokee. The contact stated while driving 35-40 MPH, the engine temperature started to increase. There was no warning light illuminated. The vehicle was driven to an independent mechanic where the tires were replaced. The vehicle was repaired but the failure persisted. The contact stated that while driving, the vehicle stalled, and while shifting gear, the vehicle was making a grinding sound. The vehicle was taken to a second independent mechanic where the brakes were replaced. The contact stated that the failure persisted, and the vehicle occasionally stalled and was very slow to accelerate. The vehicle was taken to a dealer where it was diagnosed with PTU failure, a hole in the transmission line, and a valve leak in the oil gasket. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 49,000.

Mileage: 49,000

I was driving down the road when all of a sudden I felt a loss of power, and it started smoking. Turned out that the oil filter housing was made out of plastic, and had broken, the car was only ever taken to the Jeep dealership for service as it was purchased certified pre owned, and it was replaced with an aluminum part instead of this plastic piece. They replaced the oil filter housing and the valve cover gasket with less than 40,000 miles on the clock. Thankfully I was on my way home, but if I would've kept driving, it would've resulted in a fire or accident.

The power Train Unit failed. My wife is a nurse that drives from PA to MD on the back roads everyday, The part will not be avaliable until 5-22-25 if I order it today. Are people expected to rent a car for 3 months while the part might come in? We are very frustrated. Thank you , [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

INITIAL CHRYSLER CUSTOMER CARE CASE #[XXX] NEW (ESCALATED TO SUPERVIOR) CHRYSLER CUSTOMER CARE #new case #[XXX] high idle new engine at about 50k miles when car was 3 years old new battery $270 recently SVC 4WD - in July dealer told me it wasn't covered under warranty and made no mentioned of goodwill warranty, 2-year grace on warranty, nor any options. several mechanics told me $3K to fix. declined. called dealer who told me to call Chrysler customer care who told me they can't do anything until dealer diagnoses the vehicle. Chrysler customer care tried various times to reach service team at sterling heights dodge - they would not take call or call him back. he finally reached someone who told him that i need to come by and they can look at my car and then after I could see receptionist to then make appt. he said it doesn't make sense for me to go there twice. I did call and make appt and have gotten the run around since. Chrysler customer care told me I would qualify to have this fully covered since I was just over warranty (now at 65K miles since months has passed since this first occurred in July (60,250 miles) and because I was the original owner and mentioned something about a 2-year grace. However, the goodwill warranty came back only covering 70% and making me responsible for 30%. This is ridiculous - this is just a start or continuation of more costly major repairs, and I cannot afford to keep this car any longer but need to get this fixed so I can trade it in or sell it and get a new car with a different automaker. I cannot get Chrysler customer care to call me back nor is the dealership willing to help. While I don't know the ins/outs of lemon law and this probably doesn't qualify, it feels s like a lemon. see attached letter for details/history. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

I was going 35 miles per hour the car as i was driving started acting abnormally driving in a lagging jerky way and then states 4wd unavailable service soon. I looked up the issue which seems like a ptu defective part and it seems to be a pretty common issue that jeep cars are experiencing and having difficulty with while driving.

The contact owns a 2020 Jeep Cherokee. The contact stated while driving at various speeds and depressing the brake pedal, there was an abnormal scraping and crunching sound heard. Additionally, the contact stated that the failure recurred while driving on a bumpy road surface and over a pothole. The vehicle was taken to several independent mechanics, where the brake calipers, the brake rotors, and the brake pads were replaced. Additionally, a wheel alignment was performed; however, the failure recurred. The vehicle was taken to an unknown dealer, where it was test-driven; however, the cause of the failure could not be determined. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 52,000.

Mileage: 52,000

My 2020 Jeep Cherokee limited started making a loud clunking sound when on the break coming to a stop. It also makes a grinding noise for a mine while accelerating speed and then will shift back to normal. I have had it looked at and the dealership is saying that it is either the transmission or the PTU, neither of which I can afford to repair and with 70,000 miles on the car has no warranty. I was in an accident 2/24 and thought it was related to that however it is not. I did not have my car most of the summer while trying to figure this out and now there’s too many miles. I am a travel nurse and I drive 2 hours to work and o do not feel safe. There isn’t a recall however there are many recalls for the same issue but different years. I am frustrated because this is something that they should fix for obvious related reasons with other years having the same issue.

The 2020 Jeep Cherokee Latitude Plus has a defect in the PTU in which the 4WD system doesn't work. On the dashboard, a SVC 4WD light is always on which makes the car only driveable in 2WD. The Liberty Auto City Chrysler Jeep Dodge Ram service center associate told me that the PTU is bad in my car, also that there are also a lot of other Jeep Cherokee's that have defective PTU's all over the country as well. It's been discussed in the Jeep Community throughout the years.

ptu premature failure

The power transfer unit failed, requiring a replacement of the power transfer case. It is still on the vehicle and has not been replaced yet. The 4WD on the car is unavailable, which puts my family and I at risk when driving in snowy conditions as are common in the area I live in. Additionally, the dealership stated that there are no replacement parts available since the part is “under development”, likely due to a flaw. I have taken the vehicle to two Chrysler, Dodge, Jeep, Ram dealerships who have both reported the same issue. The component has not been inspected besides the inspections done at the car dealerships. There were no symptoms of failure besides the “Service 4WD” warning light coming on, as well as warnings every time the car is turns on, indicating that 4WD is unavailable.

The contact owns a 2020 Jeep Cherokee. The contact stated while driving 60 MPH, the transmission failed without warning and the RPM became extremely elevated; however, the vehicle failed to respond while depressing the accelerator pedal. Despite the failure, the contact was able to coast the vehicle off to the shoulder of the highway. Due to the failure, the vehicle was towed to the residence where it remained. The dealer was notified of the failure and the contact was informed that the vehicle needed to be towed to the dealer for a diagnostic test. The manufacturer was not notified of the failure. The vehicle was not repaired. The failure mileage was approximately 65,000.

Mileage: 65,000

The contact owns a 2020 Jeep Cherokee. The contact stated that while operating the vehicle, the "Service Four Wheel Drive" message remained displayed. The vehicle was taken to the local dealer who diagnosed that the PTU was faulty and needed to be replaced. The vehicle was not yet repaired. The manufacturer was notified of the failure, but no assistance was offered. The failure mileage was 79,000.

Mileage: 79,000

My wife was driving the Cherokee on a level street at approximately 40 miles per hour and the power transfer unit malfunctioned causing the wheels to lock up. The 4-wheel drive was disabled and the emergency brake began engaging randomly. She was able to drive to the local Jeep dealer who informed her that the Power Transfer Unit had broken and needed to be replaced. This car is approximately 5,000 miles out of their 60,000 mile drivetrain warranty and has never been driven off road. When looking at the frequency of this part failure on the internet, it appears to be a chronic problem and in fact previous model years have been recalled for this issue. This year should be recalled too. On top of the part failure, Jeep can't even get the part to repair it due to the extreme demand. We cannot be given an estimate of when the part will be available.

I was driving on an on ramp on an interstate and the vehicle suddenly went from drive mode into losing power and completely stalling out. From that point, the vehicle would not start and had to be pushed to the side of the on ramp. The manufacturer says that the Power Transfer Unit failed and needs replacement.

SVC 4WD light comes on dash screen. Power to wheels is no longer equal and is interrupted. Drive power can go directly to either front wheel. This causes an abrupt change in direction requiring immediate correction of steering to avoid hitting vehicles in next lane or driving into a parked car along the road. Only quick reaction kept me from hitting the vehicle in the lane next to me! Vehicle has been taken to dealer and inspected. They confirmed the PTU is defective. This was on Aug. 9, 2023. Today is Dec. 14, 2023. I have now been told the new ETA is the second week of Jan. 2024. I was originally told the part was to arrive Sept. 21, 2023. The vehicle is not safe to drive. I'm sure not many people know to report this issue. I understand that Jeep was replacing PTUs at the rate of approx. 700 a month back in may of 2023. I also understand this part has been superseded 7 times. So a total "fix" has not yet been found.

Had trans and transfer case PTO unit replaced, cause was transfer case and trans slines stripped. there is a recall for for this issue but not for my model year. 2020 jeep Cherokee trail hawk. recalls are for 2016-17 however because of the year of my jeep it isn't part of the recall but had the same issue regarding the same part # need reimbursement still 4 work. (In 2020, Fiat Chrysler America recalled 67,248 units of the 2014-2017 Jeep Cherokee in the United States over a transmission issue that could result in a loss of power or rollaway situation. At the time, paperwork filed with the National Highway Traffic Safety Administration explained that certain "vehicles were built with a two speed Power Transfer Unit ("PTU") that allows relative movement between the differential input splines and the transmission output shaft." The movement could wear down the input splines, causing a loss of engagement between transmission and differential, thereby cutting power to the front wheels. Worn splines could also prevent the transmission from engaging Park when stationary, leading to a possible rollaway situation. That recall applied only to all-wheel-drive models with the two-speed Power Transfer Unit, which simulates the two-speed transfer case found in many part-time four-wheel-drive trucks and SUVs. Jeep brands the affected systems as "Active Drive II" or "Active Drive Lock." Vehicles among the recall population that featured the PTU model in question benefited from "more robust differential splines." The fix for the recalled vehicles wasn't replacing the worn PTU splines with the upgraded versions. The fix was a software update that worked around the fault to either alert the driver, to shift power to the rear wheels when the malfunction occurred, or to automatically apply the parking brake if the fault happened while the driver was attempting to shift into park. What's stranger is that Jeep has issued a new recall for a subset of the original recall population,)

PTU Issue: A recall was already done on this problem with a Jeep Model years 2016/2017. I now have the same problem on my 2020 Jeep. The transmission slips and the 4 wheel drive is not reliable. I was told by the dealer I needed the PTU replaced. The dealership diagnosed the issue as the PTU and wants 4k to fix. It is the same issue described in your recall. Jeep USA and the dealer acknowledge the issue but where its not a recall on this model told me " I have to pay." and I need fixed asap! I could not even get an appt for 2 + months. They avoided it.

The contact owns a 2020 Jeep Cherokee. The contact stated that the vehicle failed to shift out of gear. The vehicle failed to remain in automatic and instead shifted into 4WD and snow mode. The vehicle failed to engage or disengage. While in park, the vehicle shifted into neutral. While in the park, the parking brake engaged without driver interaction. The START/STOP warning light was illuminated. The 4WD not available message was displayed. The vehicle was taken to an independent mechanic and the contact was informed that the fork in the transfer case might be fractured or stuck. The vehicle was taken to the local dealer, where it was diagnosed that the transfer case needed to be replaced. The vehicle was not repaired. The manufacturer was not contacted. The failure mileage was approximately 60,000.

Mileage: 60,000

Our Jeep has had multiple accounts of shifting hard, hesitation while shifting, and a on and off service 4wd light. We reported these issues to the Jeep dealership it was purchased from and they said nothing was wrong after 4 scheduled maintenance visits. We brought our Jeep to a neighboring dealership who immediately found the issue and said it was a major transmission component that went bad. Fast forward to a week later and the part has been fixed but the issue is still happening!

When coasting at low speeds the vehicle makes multiple click sounds and now there has been a clunking sound seems like when. Trying to downshift or upshift almost as it can't find a gear. When in a stoped position I put it in drive ease the gas and it will jump into gear. Has been multiple complaints about clicking and clinking with the vehicle and nothing fixing the problem unless ptu,transmission,u joint or driveshaft is replaced this is scary to spend so much on a vehicle for my family and worry about when it's going to break down.

The contact owns a 2020 Jeep Cherokee. The contact stated that while his wife was driving approximately 50 MPH with the cruise control activated, the vehicle began to decelerate independently while making an abnormal sound. The contact stated that the 4WD Auto warning light was illuminated. The driver was able to continue driving to her destination. The contact also stated while the vehicle was parked, the vehicle shifted out of park(P) into neutral(N). The contact took the vehicle to an unknown local dealer and made them aware of the failure. The vehicle was not diagnosed or repaired. The manufacturer had not been informed of the failure. The failure mileage was approximately 46,201.

Mileage: 46,201

Transmission intermittently does not engage immediately into 1st gear causing engine to rev up and unintended acceleration to occur. Vehicle has been taken to dealer for service on this issue several times but problem still remains. This is a safety issue as several near accidents have been experienced. Issue seems to occur in tight spaces such as parking areas or when going from reverse to forward. Issue does not generate a fault code and dealer will not take action unless a code is present. Issue happens frequently and is known to happen with this vehicle model.

The check engine light came on , then my parking brake light, crash parking light, and stop and stop light on my dash. It wouldn't start at first but tried three time and it did. I drove home with the vehicle, and it wasn't shifting properly. I had it towed to the dealership and was told it was electrical after they tested it. Three days later I was told it was the transmission. Now I'm being told it is the mounts as well.

While driving when I come to a stop and i then start to accelerate when the light changes, the vehicle will start to move, then there is a load hard clunk and then the vehicle looses power. The safety of myself or other ps is put at risk because I could be in moving traffic when this happens. It has not been confirmed by a mechanic, I did ask at the dealer, but they said because the issue is sporadic they would not be able to figure out what the problem was and then recommended a $500 dollar transmission service and said that may not fix the problem. There were no warning lights. This problem happens sporadically, it will do it and then be good for a couple months or longer before doing it again. I emailed molar and asked what they thought, but never heard anything from them. I did see by googling that Jeep had issues with previous years, but it did not cover my year vehicle. I did see just tonight that there was a vehicle in Ohio that had reported this same type of issue to your office. I have 700 miles left on my warranty and I am very concerned about this issue and do not know what to do about. The dealer was not a help, only had a poke and hope approach, so I did not have them look at my vehicle. Any help you can give would be appreciated.

The PTU failed on a well maintained 2020 Jeep Cherokee Limited. The SVC 4WD warning light came on my vehicle and the 4x4 system is not working. I took the vehicle to a Jeep dealership. The Jeep dealership looked at the issue and said I needed a new battery, which I paid a lot of money for then to install. They said the light would eventually go out. It did not. I had to bring it back and then they performed a diagnostic and inspection of the vehicle and determined that the vehicle has a bad PTU. This is a leased vehicle and I have been having to rent cars for the past month while we wait for a part for over a month. The dealership told me I could drive the car without a problem but it is such a terrible sound that I do not feel it is safe.

Starting mid 2022, the vehicle was having trouble shifting into passing gear upon highway acceleration. It seemed to get stuck at 45 MPH before shifting into a higher speed, putting me at risk. Subsequently, In September 2022, I brought vehicle in for oil change. The mechanic put the car on a lift and found that the passenger front axle boot was torn, and fluid was leaking from the axel joint. I brought the car to the dealership for repair. The transmission problem was a needed computer update. The axel boot and axel half was replaced. The troubling aspect of this is that no warning lights came on for any of these issues.

In August 2022, My 2020 Jeep Cherokee 4x4 Limited started having jerking issues when excellerating. I also kept hearing a whistling sound that appears to come from the front passenger door. In addition, the entire navigation system would power off, at any time, for no reason. I would have to physically turn it back on. One week later while running errands in Palm Coast Florida my 2020 Jeep would not start for approximately 20 minutes and the SVC 4Wheel Drive warning light was illuminated. While on the phone with road side assistance the jeep started. I was instructed to drive home and a tow company would be contacted. Driving home I realized that I had no operating lights, turn signals, and all th Jeep electrical components were out. I drove for 15 minutes to my home in complete fear for myself and other motorist. In August 2022, My Jeep was towed to Atlantic Dodge-Chrysler Jeep dealership located at 2330 US-1 South, St. Augustine Florida 32086 (904) 797-4383. I was initially told my issues were caused by a dead battery cell. The dealership replaced my battery but the SVC 4Wheel indicator was still illuminated. I was instructed by the dealership service department to drive 2 hours and rest the vehicle for 24 hours. The SVC 4Wheel indicator did not reset. I was informed by the dealership that a PTU unit needs to be replaced. I keep my vehicle routinely dealership maintained, so I researched the causes for PTU failure in 2020 Jeeps. I found that there has been a history of PTU failures with my vehicle type, to include the backup view delay. My vehicle has not been recalled for the rear backup view and it is still malfunctioning. If there is a recall on PTU units and rear Backup viewing, please send me the information to schedule a recall repair.

On 3 separate occasions after being stopped to make a turn vehicle has started to go and then stops moving like its out of gear. It will then make a clunkng noise like its going into gear and start moving again. I have taken it to jeep and they said after 1st two times it needed an update. It has since done it again and they tell me unless it does it while they have it they dont know what it is. This started with only 18000 miles on vehicle and it currently has around 22000. This is scary because its going to cause me to be in a wreck if it happens while I'm turning in traffic. Please feel free to contact me for further information.

My 2020 Jeep Cherokee Trailhawk began experiencing a "clunking" noise coming from the center of the vehicle. The first time I took it in, the dealer could not replicate the noise. The second time, the dealer did hear it and determined it was the Power Transfer Unit. The dealer *claimed* it was the result of uneven tire wear from the factory Firestone tires. The dealer has offered to replace the PTU under the warranty; however, they stated they "may not" replace the new PTU if we continue on the same tires. Even with 34k miles, the front tires have 10/32 and the rear tires have 12/32. They said that we needed to purchase new tires through them at $920. When I mentioned about getting tires from another tire store, he needed to check with his manager to see if the PTU would still be warrantied. The PTU is a known problem for the Cherokee but the dealer has been trying to seek ways to get more money.

In December 2021 the "AWD not available" warning message came on. During a trip, the cruise control did not work. Took car to dealer on January 4, 2022. Diagnostics revealed the following: oil leak in the engine, repaired under the warranty. Body controller module and body wiring failed, replaced under warranty. Power transfer unit failed, power transfer unit replaced under warranty. Car returned to me repaired on January 14, 2022.

I PURCHASED A BRAND NEW 2020 JEEP CHEROKEE LAST JANUARY AND MY 4 WHEEL DRIVE SENSOR CAME ON IN NOVEMBER. MY DEALERSHIP GOT ME IN THE FIRST OF DECEMBER AND TOLD ME IT'S MY PTU. THEY STATED THE PART WAS ON BACK ORDER TILL THE FIRST OF JANUARY. I ASKED IF I COULD GET A LOANER TILL THE PART CAME IN AND THEY STATED THEY DON'T PROVIDE LOANERS FOR THAT LONG OF TIME. I LET IT GO AND DECIDED TODAY TO GIVE THEM A CALL WITH AN UPDATE ON MY PART FOR MY 4 WHEEL DRIVE. THEY STATED STILL DON'T HAVE A DATE FOR WHEN THE PART WILL BE IN. I EXPLAINED THIS IS CRAZY BECAUSE I BOUGHT A BRAND NEW 4 WHEEL DRIVE VEHICLE TO HAVE FOR THE MAINE WINTER AND HAVEN'T HAD 4 WHEEL DRIVE AT ALL THIS WINTER. HE SAID HE WAS SORRY AND WILL CALL AS SOON AS THEY KNOW MORE MAINE

Mileage: 20,000

1-20-2020 PURCHASED A NEW JEEP CHEROKEE LATITUDE, WE PURCHASED THE CAR WITH 4 WHEEL DRIVE AND ALL TERRAIN TIRES FOR OUR NEEDS, GRAVEL, MUD, SNOW, FLOODING ETC.IN OR ABOUT 12-1-2020 WE RECEIVED AN RECALL W43, WE THOUGHT IT HAD TO DO WITH THE BUMPER BEING MELTED BY THE EXHAUST. THE RECALL STATED TIRE RUB AND EXHAUST TIPS. WELL NEEDLESS TO SAY THEY PERFORMED THE RECALL, WHICH I WAS SUSPECT OF BECAUSE I THINK THEY ARE TRYING TO HIDE A DEFECT IN MANUFACTURING OF THE VEHICLE. WELL ANYWAY THEY REPAIRED THE VEHILCE TO THERE LIKING, THEY REPLACED THE EXHAUST, AND REPLACED ALL FOUR TIRES WITH 18" RIMS AND STREET TIRES. AND THEY DID NOT REPLACE THE SPARE TIRE. I BELIEVE THIS WAS DONE TO ALLEVIATE ANY DEFECT THAT THE ALL TERRAIN TIRES WOULD SHOW AND CAUSE MORE PROBLEMS. AKA WARRANTY. NOW I DONT HAVE THE OFF ROAD CAPABILITIES AND 4 WHEEL DRIVE SAFETY THAT I HAD WHEN WE PURCHASED THE CAR. WITH THESE STREET TIRES WHICH ARE NOT RATED FOR SAND GRAVEL SNOW ETC, DONT WORK ON 4 WHEEL DRIVE VEHICLES, AND CAUSE ME TO LOSE MILEAGE, NOW I HAVE A CAR THAT WAS PURCHASED, THE 4 TIRES WERE CHANGED, ONLY 4 RIMS WERE CHANGED AND I HAVE NO OFF ROAD CAPABILITIES. I PAID FOR THE TIRES THAT WERE ON THE VEHICLE, I PAID FOR THE CAR TO HAVE OFF ROAD AND 4 WHEEL DRIVE CAQPABILTYS AND NOW I HAVE NOON. NOT EVEN THE RIGHT SPARE.

Mileage: 5,098

THE VEHICLE WAS IN MOTION. THE VEHICLE MADE A NOTIFICATION ON THE CLUSTER SAYING 4WD SYSTEM UNAVAILABLE, SERVICE REQUIRED. THE VEHICLE THEN BEGAN TO SHIFT RUFF AND THE ONLY WAY YOU COULD GET IT TO POINT A TO B IS IF AS SOON AS YOU STARTED IT YOU PUT IT IN SPORTS MODE. THE VEHICLE WENT INTO THE SHOP ON 10-15-2020 AND CAME OUT OF THE SHOP ON 12-4-2020 DUE TO THEM NOT BEING ABLE TO GET THE PART WHICH WAS A POWER TRANSFER UNIT. THE PART GOT DELAYED MULTIPLE TIMES. AFTER I GOT THE CAR BACK ON THE 4TH IT STARTED MAKING A RATTLING NOISE FROM THE FRONT END LIKE SOMETHING WAS LOOSE. I MESSAGED THE MECHANIC AND ADVISED HIM OF THE ISSUE AND HE TOLD ME TO TAKE IT IN THE FOLLOWING DAY AND HE WOULD LOOK AT IT. UNFORTUNATELY HE GOT SICK AND I FINALLY GOT BACK AHOLD OF HIM ON MONDAY THE 7TH TO LOOK AT IT. HE SAID IT SEEMS LIKE SOMETHING IS OUT OF TORQUE AND THAT HE WOULD GET AHOLD OF ME THE FOLLOWING DAY TO BRING IT IN SO I COULD HAVE A LOANER VEHICLE. I HAVE SINCE HEARD FROM HIM. MY CAR ALSO MADE AN ERROR CODE OF AUTO START/STOP SYSTEM NOT RESPONDING YESTERDAY THE 10TH OF DECEMBER WHICH I NOTIFIED THE MECHANIC AND HAVE YET TO GET A RESPONSE.

Mileage: 7,674

ON AND OFF THE HIGHWAY THE STEERING STICKS WHEN TRYING TO STAY IN THE LANE WHICH LEADS TO OVERSTEERING AND CONSTANT WEAVING IN THE LANE AND SOMETIMES GOING OVER THE LINES. THE TRANSMISSION ALSO SHIFT VERY HARD AND AT TIMES WILL NOT SHIFT WHEN IT SHOULD. I WAS TOLD THESE ARE NORMAL IN THIS VEHICLE.... IT IS NOT NORMAL!

Mileage: 1,500

VEHICLE HAS BEEN MAKING A CLANKING SOUND WHEN COMING TO A FULL STOP. SOUND SEEMS TO BE COMING FROM DIRECTLY UNDER THE VEHICLE. SOUND GOES AWAY WITH ESC TURNED OFF. JEEP DEALERSHIP WAS ABLE TO DUPLICATE SOUND, BUT HAVE NOT FOUND THE PROBLEM.

Mileage: 85

VEHICLE STALLS ANYTIME IT IDLES OR COMES TO A STOP. STALLS WHILE IN REVERSE OR DRIVE. STALLED SEVERAL TIMES IN REVERSE BACKING OUT OF DRIVEWAY. STALLED WHILE TRYING TO GO STRAIGHT AFTER COMING TO A STOP AT A STOP SIGN. STALLED IN THE MIDDLE OF AN INTERSECTION WHILE TRYING TO MAKE A LEFT TURN AFTER BEING STOPPED, WAITING ONCOMING TRAFFIC TO CLEAR. STALLING IN AN INTERSECTION COULD HAVE CAUSED SERIOUS INJURY OR DEATH TO MYSELF OR PROCEEDING ONCOMING TRAFFIC THROUGH THE INTERSECTION. WHEN VEHICLE STALLS, THE EMERGENCY PARKING BRAKE IS ACTIVATED AND REQUIRES THE CAR TO BE PUT IN PARK AND RESTART THE VEHICLE. AFTER STALLING, ENGINE HAS A HARD TIME STARTING AGAIN. CHECK ENGINE LIGHT COMES ON AFTER STALLING. VEHICLE WAS PURCHASED NEW WITH 10 MILES ON ODOMETER. CURRENTLY HAS 950 MILES ON ODOMETER AND IS NOT DRIVABLE. AFTER TRYING TO FIND THE PROBLEM FOR OVER A WEEK, MY LOCAL JEEP SERVICE CENTER SAID THAT THEY FOUND RAW FUEL IN THE HOSE FROM THE PURGE VALVE, CHARCOAL FILTER, AND OTHER COMPONENTS. FUEL IS OVERFLOWING INTO THESE COMPONENTS OF THE VEHICLE, WHICH IS A MANUFACTURING ISSUE. FUEL PUMP IS SAID TO NEED REPLACED, WHICH IS A VERY COMMON PROBLEM WITH 2019 MODELS. THIS NEEDS TO BE RECALLED ON 2020 JEEP CHEROKEES, AS WELL. *TR

Mileage: 950

VEHICLE STALLS WHILE IN MOTION ON CITY STREETS AND NEEDS TO BE PUT INTO PARK AND DRIVE AGAIN TO MOVE. VEHICLE HAS 85 MILES ON IT. PURCHASED 4 DAYS AGO. ON DAY AFTER PURCHASE VEHICLE STALLED WHILE GOING STRAIGHT ON 2 INSTANCES, IT STALLED ON A RIGHT TURN ON 2 INSTANCES, IT STALLED AT TAKEOFF AFTER BEING PARKED ONCE, IT STALLED WHEN TRYING TO BACK OUT OF PARKING SPACE 3 TIMES ON REVERSE. ON DAY 3 THE VEHICLE STALLED ON RIGHT TURN ONCE, GOING STRAIGHT ONCE AND WHILE EXITING PARKING LOT THE VEHICLE STALLED AND THE ENGINE SHUT OFF COMPLETELY WHILE IN MOTION. WARNINGS WHEN CAR STALLED INITIALLY WAS JUST A BLINKING 'D' LIGHT ON DASH AND GEAR SHIFT WITH INSTRUCTIONS TO 'SHIFT TO PARK OR NEUTRAL, PRESS BRAKE + SELECT GEAR'. WHEN CAR STALLED AND ENGINE SHUT DOWN ADDITIONAL MESSAGES INDICATED THAT THE 'ELECTRONIC STABILITY CONTROL' WAS NOT AVAILABLE. WHEN ENGINE SHUT OFF MESSAGES INDICATED 'SERVICE PARK BRAKE', 'SERVICE TRANSMISSION RESTART IN PARK WITH VEHICLE AT ZERO SPEED'.

Mileage: 75