This Problem Across All Years
While driving 65 miles an hour down the road my vehicle hit a hard stop( felt like I ran into a brick wall) . memo on my car popped up, saying service transmission. Being completely stopped and using the gas, it wraps up to four or five RPMs just to get me rolling. There’s not much power behind the gas pedal. Thankfully, the person behind me did not tail end me when my vehicle hard stopped.
While driving 65 miles an hour down the road my vehicle hit a hard stop( felt like I ran into a brick wall) . memo on my car popped up, saying service transmission. Being completely stopped and using the gas, it wraps up to four or five RPMs just to get me rolling. There’s not much power behind the gas pedal. Thankfully, the person behind me did not tail end me when my vehicle hard stopped.
When driving on expressway at about 70 mph. Engine light comes on. Car loses acceleration. Start stop states it’s unavailable. Have to pull over on side of road and turn car off. Restart car and it drives normally with engine light on. Took it to a local dealership and they stated it need ed a software update. They then test drove the car and problem did not reoccur. The very next day while driving on the expressway again at about 70 mph. Same problem has occurred. The car has 26,996 miles on it as is still under warranty. How can a software update cause a car not to function while driving. If we would have been in a middle lane and unable to pull off on side of road we would have been required to stop and turn off car in the middle of the expressway.
When driving on expressway at about 70 mph. Engine light comes on. Car loses acceleration. Start stop states it’s unavailable. Have to pull over on side of road and turn car off. Restart car and it drives normally with engine light on. Took it to a local dealership and they stated it need ed a software update. They then test drove the car and problem did not reoccur. The very next day while driving on the expressway again at about 70 mph. Same problem has occurred. The car has 26,996 miles on it as is still under warranty. How can a software update cause a car not to function while driving. If we would have been in a middle lane and unable to pull off on side of road we would have been required to stop and turn off car in the middle of the expressway.
The contact owns a 2023 Jeep Compass. The contact stated while driving approximately 35 MPH and approaching a red light, the vehicle lost motive power. The contact stated that the vehicle failed to accelerate, and that the gear shifter remained in drive. The vehicle came to a complete stop in the middle of the roadway. The brake light remained illuminated. The contact waited for a while and the vehicle started to function normally. The vehicle was taken to the local dealer to be diagnosed. The local dealer had not found a failure with the vehicle. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was unknown.
The contact owns a 2023 Jeep Compass. The contact stated while driving approximately 35 MPH and approaching a red light, the vehicle lost motive power. The contact stated that the vehicle failed to accelerate, and that the gear shifter remained in drive. The vehicle came to a complete stop in the middle of the roadway. The brake light remained illuminated. The contact waited for a while and the vehicle started to function normally. The vehicle was taken to the local dealer to be diagnosed. The local dealer had not found a failure with the vehicle. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was unknown.
The vehicle was purchased in Dec of 2023. It had a slight vibration and hesitation under acceleration a few miles after leaving the dealership, just assumed everything needed to “break in”. About a month later, we had noticed an intermittent roaring noise coming from the engine bay that vibrates the whole vehicle and sometimes stops on its own or after moving the gear selector from Drive to Select Shift (~2000 Miles). About a month later, the Engine Start/Stop was cutting off the engine before coming to a complete stop (below 5MPH) (~3000 Miles). In late February 2024 I took it to the dealer we purchased from and they acknowledged the issues but were not able to diagnose, therefore, they put “No Faults Found” on the invoice and told me that it was the self learning of the modules and should clear up after 6 months. The above symptoms were getting worse so we reached out to Jeep Wave Customer Support and they recommended we take it to a different dealer. I took it in around Mid March 2024, they acknowledged the issues and performed a reflash on the PCM, ECM, and TCM for a recall. March 23-Day of Reflash and first Buy Back request submitted through Jeep Wave. Since the day of reflash, the electronic ebrake has been activating during some stops (ebrake light not indicated on center console or on the screen in the instrument panel) and is not deactivating until the gear selector is moved to park or the vehicle is restarted. The Engine Start Stop has been activating even when turned off. The front USB port has stopped working, the interior blower motor is making noise and the buttons on the steering wheel are working intermittently. The range per tank has gone from roughly 400 miles to less than 200 miles although the average MPG on the gauge cluster has not decreased. It has been to 3 different dealers on 5 different occurrences. It was at a dealer today (04/03/24) the service advisor call Jeep and was told not to touch it and send us home. Second buy back denied
The vehicle was purchased in Dec of 2023. It had a slight vibration and hesitation under acceleration a few miles after leaving the dealership, just assumed everything needed to “break in”. About a month later, we had noticed an intermittent roaring noise coming from the engine bay that vibrates the whole vehicle and sometimes stops on its own or after moving the gear selector from Drive to Select Shift (~2000 Miles). About a month later, the Engine Start/Stop was cutting off the engine before coming to a complete stop (below 5MPH) (~3000 Miles). In late February 2024 I took it to the dealer we purchased from and they acknowledged the issues but were not able to diagnose, therefore, they put “No Faults Found” on the invoice and told me that it was the self learning of the modules and should clear up after 6 months. The above symptoms were getting worse so we reached out to Jeep Wave Customer Support and they recommended we take it to a different dealer. I took it in around Mid March 2024, they acknowledged the issues and performed a reflash on the PCM, ECM, and TCM for a recall. March 23-Day of Reflash and first Buy Back request submitted through Jeep Wave. Since the day of reflash, the electronic ebrake has been activating during some stops (ebrake light not indicated on center console or on the screen in the instrument panel) and is not deactivating until the gear selector is moved to park or the vehicle is restarted. The Engine Start Stop has been activating even when turned off. The front USB port has stopped working, the interior blower motor is making noise and the buttons on the steering wheel are working intermittently. The range per tank has gone from roughly 400 miles to less than 200 miles although the average MPG on the gauge cluster has not decreased. It has been to 3 different dealers on 5 different occurrences. It was at a dealer today (04/03/24) the service advisor call Jeep and was told not to touch it and send us home. Second buy back denied
My 23 Jeep Compass engine light came on and it started running rough. Dealer says part of the exhaust valve came off and damaged the piston. Now it needs a new motor. I just purchased it in April 2023. It is now 12/12/23 and I took it to the dealer 11/11/23. This potentially could have happened while I was driving. This is why I believe this is a public safety issue. The engine could have locked up at anytime endangering myself and any passenger. Dealer will not giving a copy of the active work order.
My 23 Jeep Compass engine light came on and it started running rough. Dealer says part of the exhaust valve came off and damaged the piston. Now it needs a new motor. I just purchased it in April 2023. It is now 12/12/23 and I took it to the dealer 11/11/23. This potentially could have happened while I was driving. This is why I believe this is a public safety issue. The engine could have locked up at anytime endangering myself and any passenger. Dealer will not giving a copy of the active work order.
The contact owns a 2023 Jeep Compass. The contact stated that while driving at various speeds and attempting to accelerate, the vehicle would suddenly jerk, shake, and vibrate. Also, while at a stop light with the auto stop/start activated to save fuel, the vehicle did not automatically restart when releasing the brake pedal. The vehicle was taken back to the local dealer who was unable to determine the cause of the failures. The failure mileage was 5,600.
The contact owns a 2023 Jeep Compass. The contact stated that while driving at various speeds and attempting to accelerate, the vehicle would suddenly jerk, shake, and vibrate. Also, while at a stop light with the auto stop/start activated to save fuel, the vehicle did not automatically restart when releasing the brake pedal. The vehicle was taken back to the local dealer who was unable to determine the cause of the failures. The failure mileage was 5,600.
What component or system failure or malfunctioned, and is it available for inspection upon request? When I started my vehicle I noticed that my navigation screen was black, and then when I put the vehicle in drive and slowed down to make a turn, the engine shut off while I was driving. I had to restart the vehicle, and I put the vehicle in drive, I made left the engine shut off again a second time. How was your safety or the safety of others put at risk? My safety was put at risk because the vehicle was still in driving mode, luckily there were no cars behind me. Has the problem been reproduced or confirmed by a dealer or independent service center? Not yet, I will be reporting this, because I do not feel safe. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives, or others? Not yet. Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? Yes, my navigation screen was black, and that has never happened before.
What component or system failure or malfunctioned, and is it available for inspection upon request? When I started my vehicle I noticed that my navigation screen was black, and then when I put the vehicle in drive and slowed down to make a turn, the engine shut off while I was driving. I had to restart the vehicle, and I put the vehicle in drive, I made left the engine shut off again a second time. How was your safety or the safety of others put at risk? My safety was put at risk because the vehicle was still in driving mode, luckily there were no cars behind me. Has the problem been reproduced or confirmed by a dealer or independent service center? Not yet, I will be reporting this, because I do not feel safe. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives, or others? Not yet. Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? Yes, my navigation screen was black, and that has never happened before.