2022 JEEP GRAND CHEROKEE 4XE Electrical System Problems

The vehicle is displaying "service hybrid system" when driving at highway speeds. We have been told by the service center that this is just a code b273c-00, an error with the airbag system, and we should not worry about this since it is a computer glitch. I have confirmed with the service advisor that it is now impossible to distinguish a real hybrid system malfunction from a "fake" airbag system warning. I am told that the vehicle is safe to drive and nothing requires repair, however, Jeep star publication case S2408000063 states there is a fix, but it is only to be used to "mitigate buyback." That is unacceptable and needs to be remedied as soon as possible.

This vehicle has a nonstop history of unresolved electrical issues cause numerous warnings of failed systems, failure to start and randomly going into "Limp mode". It has been to the Jeep service shop 7 times so far. Recently, the vehicle completely shut down and lost all power while driving at speeds higher than 50 mph on 2 separate occasions. On February 2nd 2025 the vehicle lost power on the freeway at 80 mph. I swerved into the left shoulder to prevent an accident. vehicle was towed to Jeep service center, a software upgrade was performed and returned to me as presumed "fixed" by Jeep. On February 25, 2025 the vehicle again lost all power while driving down a highway at 50 mph. Again, forcing me to swerve off the road onto the right shoulder to avoid an accident. Vehicle again was towed to a Jeep service center where it remains.

See attached document for complaint.

While driving on the freeway, the vehicle turned off. No engine, no electric, no headlights. I had to coast to the side during traffic. The mechanic is replacing the OCR module, stating the car thought it was in a collision and turned off. Though obviously it wasn’t. Before which, the screen flashes off from time to time. The car has had loss of power for a moment in the past but never all the way off. This was extremely dangerous and I’m concerned the OCR will not fix the issue. It is with the dealership now.

I started getting random "service hybrid electrical system" warnings. The warning would come up and go away after approximately 5 seconds. On 2/5/25 I was on the highway going about 65mph when this warning light came on and I lost power. I still had power steering and brakes, but no acceleration. I was in the middle lane during rush hour, trying to coast over to the shoulder. Luckily I was able to make it without causing an accident. I put the vehicle in park and was able to restart. This happened a second time, but luckily I had just parked and was idling. Obviously, this is a very scary, dangerous situation for a vehicle to suddenly lose power anytime let alone when on a very busy highway. The vehicle is currently at the Jeep dealer, but I have read that this is a very common problem with the Jeep hybrids and does not sound like Jeep has figured out the root cause.

On 12/28/24 we dropped the vehicle off for a check engine light issue + the 95B recall fix. It was discharged on 12/31/24. On 1/9/25 the vehicle lost all power while flashing the red wrech lightning bolt symbol. I had to coast to a stop (I had been exiting the interstate) and had to drive into a pile of recently plowed snow to avoid being rear ended. The vehicle put on the parking brake and the engine had shut off. I turned on the engine after a few moments and it worked fine and I was able to drive it straight to the dealership (2 miles away.) They kept the vehicle for 2 days and could not get the issue to happen again, however they said they re-did the 95B recall and seemed confused about it having been done a few weeks prior. Today on 1/15/25 while driving on the interstate at about 65mph the issue happened again and I had to quickly pull off on the shoulder. The dealership told me to record the issue, but that's impossible while trying to steer it with zero power on the interstate. The same lights flashed (red wrench lightning bolt) and it shut down. Upon restarting it worked as expected. I do not feel safe driving it anymore. The dealership cannot find the issue and I don't want my kids in the vehicle on the off chance I cannot get over, or someone is driving offensivly around me. I am in fear of my life for driving this vehicle so much so that I am considering buying a different car today and letting this one sit until my lease is up. There are no other warning lights at this time on my panel. I will be taking the vehicle back to the service department this afternoon.

See attached document for complaint.

THIS RECALL HAS BEEN ACTIVE SINCE SEPTEMBER OF THIS YEAR. EVERY TIME I CALL THE DEALER THEY SAY THEY DO NOT KNOW WHEN OR IF THEY WILL GET PARTS IN TO FIX THIS. THIS IS A VERY SERIOUS SAFETY RECALL ESPECIALLY WITH CHILDREN. THIS ALSO HAS PROHIBITED ME FROM PLUGGING MY CAR UP TO CHARGE AS THIS COULD INCREASE THE RISK OF IT CATCHING ON FIRE. I WOULD LIKE TO GET A TIME FRAME OF WHEN THIS MAY BE FIXED OR GET A REPLACEMENT CAR UNTIL THEN IF POSSIBLE. I UNDERSTAND IT IS THE MANUFACTURER AND NOT THE DEALERSHIPS FAULT BUT ITS A SERIOUS MATTER THAT SHOULD HAVE BEEN FIXED ALREADY.

See attached document for complaint.

See attached document for complaint.

The contact owns a 2022 Jeep Grand Cherokee. The contact received notification of NHTSA Campaign Number: 24V720000 (Electrical System); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2022 Jeep Grand Cherokee. The contact received notification of NHTSA Campaign Number: 24V720000 (ELECTRICAL SYSTEM); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2022 Jeep Grand Cherokee. The contact stated that while driving at an undisclosed speed, the vehicle lost motive power with a Hybrid System not available message displayed. The vehicle was able to restart. The contact received notification of NHTSA Campaign Number: 24V720000 (Electrical System); however, the part to do the recall repair was unavailable. The vehicle was taken to the dealer where it was diagnosed that the battery pack assembly had failed and needed to be replaced. The vehicle was not repaired due to the remedy not being available for the recall. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure but was unable to confirm when parts would become available. The manufacturer had provided the contact with a loaner vehicle. The approximate failure mileage was 36,000. VIN tool confirms parts not available.

Mileage: 36,000

The contact owns a 2022 Jeep Grand Cherokee 4XE. The contact received notification of NHTSA Campaign Number: 24V720000 (Electrical System). However, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available

Chrysler issued recall impacting PHEV. Vehicle is unsafe to drive, battery pack is prone to fire, risk is reduced if battery is not fully charged, but not eliminated. Contacted Jeep, no expected repair until Q1 of 2025. Jeep will not offer rental or loaner vehicle, leaving owners at risk for fire to personal and home. Owners are advised to park outside and away from structures, and not to recharge their vehicles until they are repaired. Dealers will update the high voltage battery pack software and replace the battery pack assembly, if necessary, free of charge. Interim notification letters, notifying owners of the safety risk, were mailed October 11, 2024. A second notice will be sent once the final remedy is available. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is 95B. Vehicles in this recall that were previously recalled for the same issue under NHTSA Recall 23V-787 will need to have the new remedy performed.

The contact's wife owns a 2022 Jeep Grand Cherokee. The contact received notification of NHTSA Campaign Number: 24V720000 (Electrical System); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2022 Jeep Grand Cherokee. The contact stated while the vehicle was parked, the contact noticed that one of the cell phone charging stations was not working and had and had turned brown in color. The dealer was made aware of the failure. The contact received notification of NHTSA Campaign Number: 24V720000 (Electrical System); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was 25,000. VIN tool confirms parts not available.

Mileage: 25,000

The contact owns a 2022 Jeep Grand Cherokee. The contact received notification of NHTSA Campaign Number: 24V720000(Electrical System); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2022 Jeep Grand Cherokee. The contact received notification of NHTSA Campaign Number: 24V720000(Electrical System); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The battery was recalled due to fire risk, but FSA indicated no repairs is available, and advised driver not to charge the car, and not to park it near any structural. I contacted (1) dealer (2) Chrysler capital (3) Jeep customer service. No body can provide any solution for this matter. I would like to have my leased car returned and get compensated for the months that I have already pre-paid (20 months left).

The contact owns a 2022 Jeep Grand Cherokee. The contact received notification of NHTSA Campaign Number: 24V720000 (Electrical System); however, the part to do the recall repair was not yet available. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2022 Jeep Grand Cherokee. The contact received notification of NHTSA Campaign Number: 24V720000 (Electrical System); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact had not experienced a failure. The manufacturer was made aware of the issue. VIN tool confirms parts not available.

I received notice regarding the recall for this Hybrid vehicle being unsafe to charge and use the electric portion due to the risk of fire. I am also not to park near any structures because of the risk of fire. There is still no fix for this recall, when I attempted to have fix, told there was no fix, then inquired to trade in, I was offered a 2024 grand cherokee hybrid that has the same recall as my current vehicle and no other remedy.

Vehicle surged forward with out touching the gas.

There have now been at least three incidents where the accelerator is pressed and the vehicle does not respond for an extended period of time, then overreacts and launches the vehicle forward unpredictably. Most recently, leaving a parking lot, I pressed the accelerator gently as I normally would, the vehicle just rolled down to the road, no power. As oncoming traffic was coming (now about 5 seconds later), I pressed the pedal further, almost to the floor, the engine engaged and launched the car forward. This has happened in traffic circles, and produces a delay long enough for other drivers to sound their horn, as my vehicle refuses to move for at least 3-5 seconds. This has resulted in many close calls when oncoming traffic is coming and my vehicle will not move as it should - and this type of incident occurs unpredictably.

Today was the second time the AEB engaged while I was driving with no apparent reason. The first was in Nov 2023 while driving on the interstate at about 70 mph. The AEB engaged, slamming the car to an almost stop, alarm blared for a moment and then the car continued operating with no apparent codes or warning lights. Today it did it again while traveling about 30 mph. I was slowing down to turn into a drive. I was still headed straight with no cars around and the AEB engaged, slamming the car to a full stop, with the alarm and the dash flashing something in red. The car then drove off fine with no warning lights or indicators on the dash. I cannot reproduce the AEB reponse. In response to the first occurrence, the dealer “flashed” the software last year. I intend to take it in tomorrow for the reoccurrence. I believe it to be a safety issue not only in that my back hurts terribly from the whiplash of a stop as sudden as hitting a wall, but because had there been a car behind me on either occasion, it is almost certain they would have had to make a dramatic and dangerous swerve to avoid it or rear ended me.

Most Dashboard Electronics FAILED and are available for inspection Steering wheel red light symbol came on and I LOST Power Steering ! Red Triangle Safety symbol turned on Hybrid Electric Vehicle Failure ABS Brake symbol, Loss of brakes Hybrid Service light Engine service symbol Red battery light symbol, Battery power unavailable While driving the speed limit (25mph) in my Village with pedestrians crossing the street and traffic around me, the Jeep 4xe experienced a Cascading Electronic failure with the power steering; brakes; engine power and most electronic functions with the dashboard lighting up every symbol on the screen. I LOST COMPLETE CONTROL In order to regain control of the moving vehicle, I had to FORCE the steering wheel to turn into a Handicap space in front of me while attempting to brake at the same time. I was able to avoid the pedestrians and cars around me as well as the parked car next to me, without causing any damage to myself or those in the vicinity. If I was traveling on the Freeway, loading onto my local Ferry or driving on a major Highway or Freeway onramp, my life and the life of those around me would have been in serious jeopardy because I LOST COMPLETE CONTROL of the Jeep. Jeep FCA arranged to tow the car to the JEEP Dealer who INSPECTED THE VEHICLE, downloaded the computer data, examined the Report, CONFIRMED the multiple PROBLEMS and repaired the vehicle with a detailed description of the problems they encountered. Prior to the complete FAILURE of the 4xe, there were NO warning lamps, messages, or other symptoms or ANY indication of any kind of the impending crisis and near disaster. So far, there have been a total of FOUR RECALLS. Two have been addressed, with the third to be serviced tomorrow and the fourth without parts avaible to keep the wheels from falling off. I have receipts but could not upload them. I'm happy to mail them to you Thank you for your assistance

Brand new car. Driven 600 miles. After shopping at Costco I get to the car and it is completely dead. Will not turn on and every single code possible popped on the screen. Luckily I wasn’t with my kids or out of town or this could’ve been a nightmare. How can this happen with a brand new car? Makes me afraid of what may happen in the future.

In Hybrid mode, the transition from gas to battery power is clunky. It surges forward unpredictably and takes a bit to respond when the pedal is pressed. This erratic forward surge has happened several times, including once while my child was drinking water – which spilled all over him. The brakes are hard to modulate and are never consistent. When driving in e-save there is an awful engine noise. I typically only try to drive the vehicle in electric mode, but that only lasts to a point. At higher speeds and/or further acceleration, the gas engine kicks on- loudly- and without warning. There is no consistency in when to anticipate this abrupt change in how the vehicle drives as it happens at different intervals (ranging from 0%-3% battery left). This vehicle drives erratically, and I do not trust myself or my children riding in it. On top of this, there have been at least three safety recalls on this in three months. Therefore, I do not drive this vehicle unless necessary. Thus, $60,000 is basically parked in my garage with minimal to no use. I have even recently updated my insurance to reflect that it is not in use.

Turn signals are blinking at slow/abnormal rate after car was put into repair. Appears to have been after a software update. Multiple vehicle owners reporting same issue.

I was turning at a intersection, there was no car in-front only on the side , as I was turning , my jeep suddenly made an emergency beeping sound and break as if I was goin to crash into a car or something. Clearly I was just turning . The break was so hard I even thought I had gotten hit in the back or I had hit something in the front ! The car behind me had to stop and act fast as well otherwise I would have really been hit by him/her. I called my dealer since I had just bought my car 2weeks ago. I have a appt to get it look at , they told me it might be my sensor being dirty or something but I feel like this is a concern jeep should take care of. Or it will really cause an accident I don’t feel safe driving my jeep at all now! Especially doing turns or just thinking it might breaking when I am driving much faster next time. I’m taking my jeep to my dealer service dept. picture below are evidence of appts , and having to get a rental because of my report.

Today while driving our Jeep Grand Cherokee. I was slowing for a stop light and a message came on saying service start/stop system. At the time I was traveling approximately 18 miles per hour. As I was slowing down I reached off approximately 5-8 mph when all of the car shifted to park.this was a very scary and dangerous incident for myself and vehicles around me. Now that I was stopped it wouldn’t let me shift the vehicle back in to drive. Finally a new message appeared saying stop/start restart required. Out of frustration and trying a number of different things, we eventually shut the ignition off and restarted the car and this did allow us to put the car in gear. It was a very unnerving situation. I immediately drove the vehicle to the dealership. This is the second time it’s in the shop for shifting to park on its own. After doing some research at home it appears others with the 202/2022 Jeep Grand Cherokee L have been having similar issues. This is a very serious issue that needs fixed

The contact owns a 2022 Jeep Grand Cherokee. The contact stated that while driving at various speeds, the vehicle hesitated upon depression of the accelerator pedal. There was no warning light illuminated. The dealer was notified of the failure and a software update was performed on the vehicle. The contact stated that several months after the software update, the vehicle failed to start up after multiple attempts. The vehicle was towed to the dealer where and remained in dealer possession. The vehicle was not yet diagnosed or repaired. The manufacturer was notified of the failure. The failure mileage was approximately 12,000.

Mileage: 12,000

Two safety related issues are present on the vehicle, confirmed by dealership, and being actioned via FCA star tickets: 1) Blinkers are blinking at a non-standard speed 2) Side view cameras are intermittently disabling themselves, requiring dealership intervention each time Service records attached

The contact owns a 2022 Jeep Grand Cherokee. The contact stated that while driving approximately 75 MPH, the vehicle suddenly lost motive power and decelerated quickly. The contact was able to maneuver the vehicle onto the shoulder before the vehicle stalled and failed to restart. During the failure, the "Performance Limited" "Service Fuel System" and "Service Charging System" messages were displayed. The battery charging and check engine warning lights were also illuminated. The vehicle was towed to the local dealer; however, the cause of the failure was not yet determined. The manufacturer was notified of the failure. The failure mileage was 653.

Mileage: 653

The contact owns a 2022 Jeep Grand Cherokee. The contact stated that while driving approximately 75 MPH, the vehicle suddenly lost motive power and decelerated quickly. The contact was able to maneuver the vehicle onto the shoulder before the vehicle stalled and failed to restart. During the failure, the "Performance Limited" "Service Fuel System" and "Service Charging System" messages were displayed. The battery charging and check engine warning lights were also illuminated. The vehicle was towed to the local dealer; however, the cause of the failure was not yet determined. The manufacturer was notified of the failure. The failure mileage was 653.

Mileage: 653

Power steering failed while driving. Blind spot detection failed. Third electrical issue since purchased in February 2022. First issue car would not start due to key fob transmitter issue. Second issue. Car would not start due to electronic fuel injection issue.

From around 100 miles the active lane management started to fail. After few visits to dealer and attempts to calibrate front cam, problem persists, so Chrysler didn’t know how to fix it. After a month waiting for a “tool” to fix it, power steering disconnect. Car back to dealer to avoid a safety accident. After a month i was advised that both failures were cause by a damage rack and pinion that needs to be replaced and test to see if that’s the reason for the failure as explained by the service advisor from Autocentro Chrysler at Caguas Puerto Rico. Iam still waiting.

See video of failure. https://drive.google.com/file/d/1p0a9lzRf9Qy4RL0HCOCD9TyhZ7sUrvpQ/view?usp=drivesdk Vehicle electrical failure on wiring harness(es). My concern is that if happened while driving it could have become very dangerous.

Upon starting the vehicle a steering wheel icon popped up on the dashboard warning “power steering unavailable, service required.” This was the first time I had seen this message in the 3 weeks since taking the vehicle home from the dealer. I then turned the ignition on and off a few times, but the warning persisted. When trying to maneuver the vehicle the steering was very hard, proving this was not just a false alarm. Not being able to properly steer the vehicle was an obvious risk to myself and family, especially if it was to suddenly happen while driving. Because of this I promptly called the dealership tow service to bring it into the service department. It is now 6 days later and the dealer has not had a chance to look at it yet, or confirm anything about the issue with me. From my own research I have seen numerous complaints of the same issue starting from the 2021 grand Cherokee L and with the new platform 2022 grand Cherokee 2 row and L models. Although this seems to be a widely known issue no recalls have been made.

Had vehicle through multiple warning lights, crash protection inop, lane assist inop, ABS inop, power steering inop, turn signal didnt work. This happend twice. The first time taken to shop and said it was fixed but had it less than 50 miles and same thing happened. It was going down the highway at 70mph and steering went out with no turn signals. Turned vehicle into dealership looking into vehicle buy back

My vehicle has had continuous electrical issues, for instance today, I could NOT turn off the radio, some days the left speakers do not work. The CARPLAY and other features are intermittant. Secondly the power steering just randomly stopped working, the dealer states its the LOJACK, removed the LOJACK and now I have paid for a feature, that I no longer have, and just waiting for the next time the steering goes out, because there is no proof this is the problem. I returned my 2021 Grand Cherokee L and was able to retrieve the difference, and pay the difference for the 2022, assuming they had resolved the electrical problems, before producing another year. We are, or should I say we were JEEP people. My husband has a 2001 Jeep Wrangler. I have had a Jeep Cherokee, multiple Grand Cherokees and now two Grand Cherokee L.... I love the vehicle but I am no feeling very confident in the safety of this vehicle.

There is an issue that according to a document that the dealer gave me and is related to Rear Camera Component Fault Stored In The Radio (Code e B21 7A-9A) They say they have no solution to the issue. When placing the change of the vehicle in reverse, the radio does not project any image, it is a high vehicle and the visibility is somewhat poor.

I purchased the vehicle 2/12/2022, a Saturday. On Monday 2/14/2022 I got in the car and it would not start. I pushed the start button and nothing happened. At first I thought my key fob battery was dead but when my wife returned home we had the same issue with hers. We called the dealer and they thought it was a dead battery and sent a tow truck. The tow truck driver and myself tried to jump start the car and nothing happen. We then tried to load the car on to a flat bed but could not because the car automatically engaged the electronic parking break and would not freely move, even in neutral. Two members of the dealer's service department came down the next day and tried to jump the vehicle and also tried to supply external power to the second battery under the passenger seat. This also did nothing. Keep in mind other electronics in the vehicle like the power seat and back lift gate continued to operate. We then had the tow truck return with a different truck which had the ability to put the front wheels on a dolly and tow the vehicle to the garage. When delivered to the dealership they tested it with the same results. Fortunately, they were able to "fix" the problem at the dealership it had appeared to be a loose fuse and we had the vehicle returned the next day. However, today (3/6/2022) I got into the vehicle and it will not respond again, same issue! The key fobs do not respond at all and if you hit the start button nothing happens. I have a wife, an eight year old daughter and twin baby (14 month old) sons. Now what if we are in the car together and this happens? Now luckily both times this has happen it was in my driveway, but I cannot take the car anywhere because I cannot risk the safety of my family taking this vehicle. This was the purpose of buying this vehicle so we could have a family vehicle that would accommodate our family and now it is basically a brick sitting in my driveway. This is the second time this has happened in less than a month.

THE VEHICLE STOPPED COMMUNICATING WITH THE KEY FAB. THE WHOLE CAR IS DEAD BECAUSE OF THIS. I THOUGHT THIS WAS A 1 OFF TYPE OF THING, BUT I SEE THIS COMPLAINT AND AN ARTICLE ABOUT THIS ON THE WEB. WAITING TO SEE A REPAIR FROM JEEP BUT THEY CANT GET PARTS. BEING SITTING AT THE DEALERSHIP SINCE MONDAY FEBRUARY 14. WAITING ON THE COMMUNICATIONS THING TO FIX THE CAR.