2022 JEEP GRAND CHEROKEE 4XE Steering Problems

The front suspension rattles and clunks constantly as if there is loose linkage or ball joints going bad. It is happening at every speed and is worse when it is hot outside. I am concerned that something is loose and will result in a loss of control. The dealer has been unable to find the source of the loud clunking noise but says everything looks ok.

The contact owns a 2022 Jeep Grand Cherokee. The contact received notification of NHTSA Campaign Number: 24V132000 (Suspension, Steering) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.

See attached document for complaint

The contact owns a 2022 Jeep Grand Cherokee. The contact received notification of NHTSA Campaign Number: 24V132000 (Suspension, Steering). The dealer was notified of the issue and informed the contact that parts were not yet available. The contact was informed that the dealer was allowed to order one bolt every 7 days. The manufacturer was not made aware of the issue. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact had not experienced a failure. Parts distribution disconnect.

Most Dashboard Electronics FAILED and are available for inspection Steering wheel red light symbol came on and I LOST Power Steering ! Red Triangle Safety symbol turned on Hybrid Electric Vehicle Failure ABS Brake symbol, Loss of brakes Hybrid Service light Engine service symbol Red battery light symbol, Battery power unavailable While driving the speed limit (25mph) in my Village with pedestrians crossing the street and traffic around me, the Jeep 4xe experienced a Cascading Electronic failure with the power steering; brakes; engine power and most electronic functions with the dashboard lighting up every symbol on the screen. I LOST COMPLETE CONTROL In order to regain control of the moving vehicle, I had to FORCE the steering wheel to turn into a Handicap space in front of me while attempting to brake at the same time. I was able to avoid the pedestrians and cars around me as well as the parked car next to me, without causing any damage to myself or those in the vicinity. If I was traveling on the Freeway, loading onto my local Ferry or driving on a major Highway or Freeway onramp, my life and the life of those around me would have been in serious jeopardy because I LOST COMPLETE CONTROL of the Jeep. Jeep FCA arranged to tow the car to the JEEP Dealer who INSPECTED THE VEHICLE, downloaded the computer data, examined the Report, CONFIRMED the multiple PROBLEMS and repaired the vehicle with a detailed description of the problems they encountered. Prior to the complete FAILURE of the 4xe, there were NO warning lamps, messages, or other symptoms or ANY indication of any kind of the impending crisis and near disaster. So far, there have been a total of FOUR RECALLS. Two have been addressed, with the third to be serviced tomorrow and the fourth without parts avaible to keep the wheels from falling off. I have receipts but could not upload them. I'm happy to mail them to you Thank you for your assistance

The contact owned a 2022 Jeep Grand Cherokee. The contact stated that while driving at 5 MPH from a parking spot, the steering wheel became inoperable. The steering wheel failed to move. While depressing the brake pedal, it failed to respond, the vehicle became uncontrollable, and the driver crashed into a pole. There were no warning lights illuminated. There were no reported injuries. There was smoke detected, but no fire. The air bags did not deploy. A police report was filed. The vehicle was towed to a tow lot. The local dealer was contacted and referred her to the manufacturer. The vehicle was not diagnosed or repaired. The vehicle was towed to a body shop by the insurance company. The manufacturer was contacted, but no assistance was provided. The vehicle was deemed a total loss by the insurance company. The contact stated that the failure was related to NHTSA Campaign Number: 24V132000 (Suspension, Steering). The failure mileage was approximately 11,150.

Mileage: 11,150

The contact owns a 2022 Jeep Grand Cherokee. The contact received notification of NHTSA Campaign Number: 24V132000 (Suspension, Steering) however, the parts to do the recall repair was not yet available. The local dealer was made aware of the issue and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

On [XXX], on [XXX] Express Lanes (XXX) at approximately 55mph, I drove over an uneven portion of the highway being maintained/bumpy (far left lane). My vehicle intermittently pulled to the left while I attempted to steer right. I believed the problem to be associated with my steering/wheel components. After contacting the Farrish Jeep Dealer, 9610 Fairfax Blvd, Fairfax, VA 22031, I was told a recall (XXX) related to an upper control arm pinch bolt being likely why my steering might be affected. An appointment was scheduled for [XXX]. The issue happened intermittently but inconsistently up to the appointment date. During the [XXX], the Farrish dealer indicated the issue could not be duplicated. And I was required to pick up the Jeep. I subsequently called FCA USA, LLC (1 (800) 334-9200) indicating my concern driving the vehicle with intermittent issues that could result in a crash. I also requested to maintain the Loaner car that was issued during my service with Farrish Jeep; but no response/action was issued or received due to a required management call. It is March 10th, and I have not received the call. The vehicle is not safe to drive based on my recent experience and is available for inspection. And if there is any small chance that the current recall is affected by uneven terrain or bumps at high speeds; then I it can be catastrophic for my and my child’s health. Thus, I humbly request to return this vehicle with a full return toward another purchase that is safe for my family and I. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

My car now has 2 open recalls associated with it (for a grand total of 5 overall) - and it only has 9,580 miles on it. The latest recall, 24V-132, does not have a remedy yet available. Jeep indicates the earliest they will be able to fix my car is April 8, 2024. I have told them numerous times I feel it is unsafe to drive. They are not giving me a loaner. They are not giving me a rental. I am stuck until "someone from the recall division calls" me back. Even though it's a rist of the wheels falling off, which can cause a wreck with no warning! Recall 24V-11 was enacted on 2/15/24. My defrost system doesn't work well ...

Brand new car. Driven 600 miles. After shopping at Costco I get to the car and it is completely dead. Will not turn on and every single code possible popped on the screen. Luckily I wasn’t with my kids or out of town or this could’ve been a nightmare. How can this happen with a brand new car? Makes me afraid of what may happen in the future.

Vehicle completely shut off while driving down highway. Completely lost steering response and breaking response. There was absolutely no way to control the Vehicle. My daughter and I both thought we were going to crash and die. We live in Alaska and it's winter time so the road conditions aren't the best. It took about 10 to 15 seconds and everything came back on and started working again. I drove my vehicle straight to the dealership I bought it from and have demanded a buyback process. I haven't had it a year and even the hybrid heating coolant system has had to be replaced twice.

After starting 2022 Jeep Grand Cherokee 4Xe, multiple warnings displayed on dash including: service power steering, service electronic stability control, blind spot alert unavailable service required, and rear braking assist unavailable. The ignition was fully turned on and after shifting into reverse, there was no power steering which required extra effort to turn the steering wheel. The power steering was out for approximately 20 minutes. After restarting the car 20 minutes later, the power steering and blind spot alert was back. A check engine light persisted. After taking to Auto Zone to read check engine light, there was no readable code. The warnings have since went away. The vehicle had 2,497 miles on it at the time of this occurrence which was on June 9, 2023 at 10:18 am.

Dealer identified my concern with the noise the car is making as apart of the recall in the steering and no parts available to fix per dealer

Power steering went out. Wheel locks and does not turn. Extremely unsafe and over 90,000 jeep grand cherokees have recalls.

Upon starting the vehicle, multiple dashboard lights came on alerting total loss of power steering system (EPS). This also triggered lights related to forward collision warning, lane departure warning, and lane keeping assistance. Vehicle was nearly impossible to steer out of driveway.

Lost power steering

Upon startup power steering was disabled and the console message "power steering available service required". Blind spot detection and lane departure also showed as in-op. Wheel was very hard to turn. After traveling a few hundred feet I determined that the car was not safe to drive. After two vehicle restarts the problem cleared. If this happened at speed, in traffic, a serious accident is likely. Dealership is unable to look at problem for weeks. THIS IS A SERIOUS SAFETY ISSUE WHICH REQUIRES IMMEDIATE ATTENTION FROM NHTSA!

We filled the car with gas and tried leaving the pump. Turned the car on and all the lights on the screen started blinking and said service steering. The steering wheel would not turn either way. I turned the car off and back on and it did the same thing. After a third attempt the car drove again but the check engine light remains on. This is very scary as if it happened while driving would cause a wreck.

I drove the car in the morning with no issues for 45 mins. Later that day I started the car and three warning messages appeared-- SERVICE POWER STEERING, ACTIVE LANE MANAGEMENT UNAVAILABLE SERVICE REQUIRED, & REAR BRAKING ASSIST UNAVAILABLE. There were no previous warnings or messages. The car was not safe to drive because I could not turn the wheel easily at all. When I called the dealership they told me I would have to have it towed in, they had no loaner car for me and that they may be able to look at it on Feb 27th! This happened on February 14th. Completely unacceptable.

The auto/power steering light came on upon starting engine. Driver could not move power steering and was left stranded. Nothing unusual promoted the event. Driver waited several hours and restarted with no issue. Concerns over what would happen if power steering failed while car in drive.

Power steering unavailable service required messages pops up steering becomes very tough to turn

2nd time in last 2 months loss of power steering and all warning lights came on dash while driving. Very difficult to steer and would have not been able to make emergency maneuver. Vehicle was in shop for 30 days for same issue and power steering component was replaced but problem occurred again. If this had occurred when making a turn I would of been unable to control vehicle

Power steering failed while vehicle was operating at highway speeds. After several ignition restarts power steering was restored. Several auxiliary safety systems failed at the same time.

Power steering failed while driving. Blind spot detection failed. Third electrical issue since purchased in February 2022. First issue car would not start due to key fob transmitter issue. Second issue. Car would not start due to electronic fuel injection issue.

From around 100 miles the active lane management started to fail. After few visits to dealer and attempts to calibrate front cam, problem persists, so Chrysler didn’t know how to fix it. After a month waiting for a “tool” to fix it, power steering disconnect. Car back to dealer to avoid a safety accident. After a month i was advised that both failures were cause by a damage rack and pinion that needs to be replaced and test to see if that’s the reason for the failure as explained by the service advisor from Autocentro Chrysler at Caguas Puerto Rico. Iam still waiting.

The contact owns a 2022 Jeep Grand Cherokee. The contact stated that while operating the vehicle, the message "power steering unavailable, service required" had suddenly displayed and the power steering malfunctioned causing the steering wheel to become difficult to turn in either direction. The vehicle was towed to the dealer who replaced the steering rack and pinion. After retrieving the vehicle the contact was driving approximately 25 MPH when the same steering malfunction occurred causing the driver to lose control of the vehicle and crash into a tree. During the incident, the braking system had also malfunctioned and the brake pedal was hard to depress and the vehicle did not stop before crashing into a tree. The driver sustained a headache and back and should pains. The front seat passenger sustained back and neck pains. The cause of the failures was not yet determined. No police report was taken. The vehicle was towed away. The local dealer and manufacturer were notified of the failures. The failure mileage was 2,700.

Mileage: 2,700

I was driving down the road doing about 35 mph and suddenly I lost power steering and car jerked to the right. Power steering light, forward collision control, lane assistance, traction control and blind spot warning lights all came on, and a message appeared on my dashboard to have them all serviced. I took my jeep to the dealership I purchased it at in April and they are inspecting the cause of the problem. This is the second time my lane assistance and forward collision have had issues, and the dealership was unable to find the cause the first time. This is first time for power steering, blindspot and traction control.

Upon starting the vehicle a steering wheel icon popped up on the dashboard warning “power steering unavailable, service required.” This was the first time I had seen this message in the 3 weeks since taking the vehicle home from the dealer. I then turned the ignition on and off a few times, but the warning persisted. When trying to maneuver the vehicle the steering was very hard, proving this was not just a false alarm. Not being able to properly steer the vehicle was an obvious risk to myself and family, especially if it was to suddenly happen while driving. Because of this I promptly called the dealership tow service to bring it into the service department. It is now 6 days later and the dealer has not had a chance to look at it yet, or confirm anything about the issue with me. From my own research I have seen numerous complaints of the same issue starting from the 2021 grand Cherokee L and with the new platform 2022 grand Cherokee 2 row and L models. Although this seems to be a widely known issue no recalls have been made.

Had vehicle through multiple warning lights, crash protection inop, lane assist inop, ABS inop, power steering inop, turn signal didnt work. This happend twice. The first time taken to shop and said it was fixed but had it less than 50 miles and same thing happened. It was going down the highway at 70mph and steering went out with no turn signals. Turned vehicle into dealership looking into vehicle buy back

My vehicle has had continuous electrical issues, for instance today, I could NOT turn off the radio, some days the left speakers do not work. The CARPLAY and other features are intermittant. Secondly the power steering just randomly stopped working, the dealer states its the LOJACK, removed the LOJACK and now I have paid for a feature, that I no longer have, and just waiting for the next time the steering goes out, because there is no proof this is the problem. I returned my 2021 Grand Cherokee L and was able to retrieve the difference, and pay the difference for the 2022, assuming they had resolved the electrical problems, before producing another year. We are, or should I say we were JEEP people. My husband has a 2001 Jeep Wrangler. I have had a Jeep Cherokee, multiple Grand Cherokees and now two Grand Cherokee L.... I love the vehicle but I am no feeling very confident in the safety of this vehicle.

My steering wheel locking mechanism becomes undone while driving I have reached out to the dealer numerous times with no resolve.

With 173 miles on the vehicle, I went to start the vehicle and the power steering, electronic stability control, blind spot monitoring, and lane assist lights all went on. The power steering did not work and I was unable to back out of my parking space. I repeatedly turned the car on and off and the lights persisted for at least an hour. After an hour, all lights went off and I was able to drive the vehicle. This could have been extremely unsafe if this had occurred while the vehicle was in motion. This also was problematic as I was stranded in a parking lot late at night. I immediately took it into the dealer and they cannot reproduce the problem and I am driving a loaner as I do not feel safe in the brand new vehicle. No warning lights came on prior to this problem appearing.

Power steering unavailable 1 week after purchase of vehicle at 380 miles. Safety hazard in driving to any location. After research, apparently this is a widespread issue with Ls steering and are somehow still being sold. This is a huge safety issue and should have been address when initial complaints were brought to light immediately. I am unsure how this model is still being sold and would like to be properly be reimbursed and return of this vehicle due to the misinformation and inaccuracy in marketing and sales of this vehicle.