2023 JEEP GRAND CHEROKEE 4XE Electrical System Problems

The contact owns a 2023 Jeep Grand Cherokee 4XE. The contact received notification of NHTSA Campaign Number: 25V741000 (Electrical System); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. The contact stated that several unknown recalls related to the failure had been performed on the vehicle. The contact was concerned that the manufacturer had failed to provide a permanent remedy to correct the safety issue.

The contact owns a 2023 Jeep Grand Cherokee 4XE. The contact received notices of NHTSA Campaign Numbers: 25V741000 (Electrical System) and 25V766000 (Engine) however, the parts to do the recall repairs were not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recalls repairs. The manufacturer was made aware of the issue. The contact had not experienced a failure.

The contact leased a 2023 Jeep Grand Cherokee 4XE. The contact received notices of NHTSA Campaign Numbers: 25V741000 (Electrical System) and 25V766000 (Engine); however, the parts to do the recall repairs were not yet available. The local dealer was contacted. The manufacturer was contacted, and a case was filed. The contact was offered a loaner vehicle, but the contact declined because the loaner vehicle was not comparable to the contact's vehicle. The manufacturer declined to escalate the contact's concerns. The contact had not experienced a failure.

On multiple occasions my 2024 Grand Cherokee 4XE will flash "Service Hybrid System" and cut out while driving. Brakes, steering, and other functions are severely limited on these occurences. I have brought this issue up with the Jeep dealership every time the incident happens and they always ask if there are any lights on. No lights stay on, the engine and all systems just cut out. Tried contacting Jeep corporate help line and never get anywhere with them. I would like to turn the vehicle in, but they will not allow me to do so as they can never seem to find anything wrong with it, since it shows no codes.

1: When driving on highway ramp onto highway vehicle lost power when automatically switching from electric to hybrid which almost caused being stuck from behind. 2: For days at a time car will not switch over to all electric giving message Electric Mode Temporarily Unavailable 3: Car screen overlaps with previous screen at times and also is completely black on colder days. 4: Car VIN indicates it as 2023 Jeep Grand Cherokee which is incorrect it is a 2023 Jeep Grand Cherokee PHEV

Vehicle shut down completely while in the left lane of the highway. Thankfully she was able to maneuver it to the shoulder and started it back up and continued on. At 4 AM. Another four days later, the Jeep failed to start in the parking lot of work. Threw every code, including the "red wrench"- service hybrid electric vehicle system, check engine light and other others. We abandoned it in the parking lot and checked the next morning. It started on a whim still with every light on. We were able to get it to the dealership where it has been since January 24. When we went to pick it up today, they told us it was ready to go and it road tested good with no lights on. When we got in it to leave, the red wrench and check engine light went back on. They don't know what the problem is. This was replicated by the dealership and the invoice states: "Vehicle will not move. Pushed into shop".

Since leasing my 2023 Jeep Grand Cherokee 4xe in July 2023, I’ve encountered severe and ongoing safety, quality, and performance issues that remain unresolved despite multiple service visits and direct contact with Chrysler customer care. The vehicle has consistently proven unreliable and unsafe, posing risks to my family and others. Key safety concerns include: Trunk Liftgate Malfunction: The liftgate closes on its own, even with foot control disabled, failing to stop when obstructed, causing injuries to my [XXX] son and me. Proximity Sensor Failures: The sensors randomly lock the brakes with no obstacles and fail to warn of actual hazards. Steering Wheel Adjustment Failure: The steering wheel became stuck in the highest position and couldn’t be readjusted. Gear Shifting Issues: In eSave mode, gears fail to shift above 40 mph, and at times, the vehicle won’t shift out of park without multiple restarts. Defective Environmental Controls: The heater once failed during a 20°F drive, blowing only cold air for nearly two hours. Electronic Malfunctions: Random driver profile resets, faulty tire pressure sensors, unreliable remote start, Bluetooth/auxiliary port failures, and phantom Bluetooth devices. These issues put my family in direct harm and have not been resolved despite dealer inspections. Warning lights, alerts, and system failures occur intermittently, often without prior notice. I have extensive documentation, videos, and service records confirming these ongoing issues. Given the persistent safety hazards and failed repair attempts, I believe this vehicle is fundamentally unsafe and unfit for use. Despite nearly two months without the vehicle due to service visits, the problems persist, leaving me paying for an unsafe, unreliable car. I am seeking a resolution, including lease termination, to ensure my family’s safety. The repeated malfunctions, including injuries to my child, make this an urgent and unacceptable risk that cannot be ignored. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT

Major warning lights appeared on dash. Vehicle began presenting messages stating to service vehicle systems. Power steering, traction control, and emergency braking were among those listed. Vehicle was at a 60% state of charge with 95% fuel. Engine ran, but other major vehicle systems would not engage. Attempted to reverse the vehicle to see if it would move and it accelerated abnormally fast in reverse. The vehicle stated hybrid mode and ready, but was not in an operable state. The issue persisted between restarts and idling sessions.

I HAVE AN ON GOING UNREPAIRED RECALL ON THE ELECTRICAL SYSTEM, CHARGING SYSTEM AND POSSIBLY THE BATTERY. WHEN APPLY THE BRAKE TO START MY JEEP THE BRAKES SOMETIMES ARE LOCKED UP AND I HAVE TO PUSH THE START BUTTON A FEW TIMES TO RELEASE THEM. I WAS TOLD THAT WAS NORMAL AT THE DEALERSHIP.

The vehicle has no heating, I’ve taken the vehicle multiple times to the dealership From September 2024 and to date January 2025, the vehicle has been in the dealership since December, multiple attempts has been made to fix the heating system including replacing parts one of them being a valve. Vehicle is still not working after replacement of parts, the engineering company called “Star Engineering” are involved at this point and they are still continuing to fix the car. The electrical component of this car is not working properly. This car is only 1 year old and it is a hybrid 2023 Jeep Grand Cherokee purchased brand new. In 2023 after 2 weeks of leading this vehicle, the cars steering wheel froze and I was unable to drive it, I had to get the vehicle towed to the dealership. This is a major safety issue especially if you have children in the car, at the time I had my [XXX] in the vehicle, unable to drive it. Recently, temperatures have dropped significantly in November here in Massachusetts, and I had to drive with my toddler with no heat, in freezing temperatures and cover my child with a blanket. I was told by the dealership service staff that I needed to clean my car so the heat can work, after vacuuming my car I dropped it off again December and showed them for the 5th time that the car is blowing cold air, while the heating temperature is max and “hot”. In November, on a random day I arrived home and the car engine did not want to turn off after pressing the “off” button, we had to park the car far away from our home in fear that it will catch fire or start “having a mind of its own”, the vehicle decided to shut off on its own after an hour, I also shared this with the dealership. This car is not safe to have at all! Not safe to drive out in the cold or in the highway and NOT safe if you have children! Please do not buy any hybrid models from Jeep. There were no warning messages, the vehicle has always passed inspection. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(

My vehicle has two issues. One is the heating/cooling components. The car requires the heat to be set at above 75 to obtain any heat, most often it blows very cool or even cold air. It has been in the shop several times, for days at a time with no fix. Picked it up yesterday, they had it set at 77, blew cold air on the drive home, approx. 5 miles. The second and most alarming issue is the 95B recall for Jeep Grand Cherokee. I have had no vehicle for 3.5 months following the recall. Although it did not state no driving, I have felt unsafe doing so. I have had to park in my drive, less than 20 feet from my own home and others while it could take fire even while parked. 1/2/24 I had the prescribed 'fix', a computer reset with no battery replacement warranted. My vehicle has had two battery recalls and one other incident wherein it just completely stopped working. I am no longer able to transport my grand children whose carseats sit over the defective battery. I have had to cease running parts for our self owned business. I have had to pay for a vehicle to drive including gas I would not have needed to purchase. The dealership where purchased would not keep the vehicle on its lot during the recall, they would not provide an alternate vehicle therefore I have lost valuable work and family time due to safety of the car. They also did not want to inspect the car during this time. Also winter on the street parking is not allowed in my community so again I was forced to put myself and others at risk parking near homes. I am seeking total reimbursment as I cannot safely drive. I purchased the car because I wanted to save on gas. Instead I cannot any longer us e the car for my intended purposes. I would appreciate hearing back. I have done all the required work, making the required calls to the manufacturer, receiving never a call back or any assistance there. I have followed up with the dealership, no help there either. delivery date 2/4/23, milage is 22,533. Thanks

The contact owns a 2023 Jeep Grand Cherokee. The contact received notification of NHTSA Campaign Number: 24V720000 (Electrical System); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2023 Jeep Grand Cherokee. The contact received notification of NHTSA Campaign Number: 24V720000 (Electrical System); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2023 Jeep Grand Cherokee 4XE. The contact received notification of NHTSA Campaign Number: 24V720000 (Electrical System); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that at start-up, the power steering, stability control, and check engine warning lights illuminated. The contact drove the vehicle at approximately 10-15 MPH with the warning lights illuminated and the vehicle lost power steering functionality. The vehicle was driven to the residence. The vehicle was then towed to the dealer who diagnosed that the coolant heater module had failed, causing the power steering loss, making the vehicle inoperable. The vehicle was repaired. The warning lights were cleared by the dealer. The dealer was unable to perform the recall repair because parts were not yet available. The manufacturer was made aware of the failure and opened a case. The failure mileage was 15,000. VIN tool confirms parts not available.

Mileage: 15,000

The contact owns a 2023 Jeep Grand Cherokee 4XE. The contact received notification of NHTSA Campaign Number: 24V720000 (ELECTRICAL SYSTEM); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2023 Jeep Grand Cherokee. The contact was unable to charge the vehicle. There was an unknown electrical failure. There were no warning lights illuminated. The contact had to use fuel to operate the vehicle. The contact was concerned about the vehicle catching on fire while parked or while driving. The contact received notification of NHTSA Campaign Number: 24V720000 (Electrical System); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was approximately 2,000. VIN tool confirms parts not available.

Mileage: 2,000

my 2023 hybrid Jeep Grand Cherokee had a safety recall issued 9/27/24 (B9A NHTSA 23v-787) due to the high voltage battery pack risking fire. The recall advises not to charge the car until the recall repair is completed. This essentially makes my vehicle 1/2 operational for the past 2 months. I have called the FCA Recall assistance Center on 11/22, 11/27 and 12/3. Each time I have called I have been assured that a "case manager" would call me to address my concerns but have yet to receive any call or email. It is unacceptable that FCA can sell me a hybrid car that can only operate on gas for over two months with no projected date when repairs can be completed. Additionally, they refuse to address my concerns when contacted

95B recall for fire hazard and told to park aware from structures and outdoors. I have to park in a parking garage. I have contacted Jeep multiple times about breaking a lease with no avail.

The contact owns a 2023 Jeep Grand Cherokee. The contact received notification of NHTSA Campaign Number: 24V720000 (Electrical System); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

while driving this 4xe (hybrid) the vehicle thinks that it has been plugged in to charge and will momentarily shut down, no brake lights, no warning. ours has been in the shop for almost three months waiting for a fix. On three occasions we were told it was working as designed and sent down the road. Thankfully we were in no accidents but had seven close calls. it happens every time you drive it. The incident date is just a date, it happens every time you drive it.

The contact owns a 2023 Jeep Grand Cherokee. The contact received notification of NHTSA Campaign Number: 24V720000 (Electrical System); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2023 Jeep Grand Cherokee. The contact received notification of NHTSA Campaign Number: 24V720000 (Electrical System); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was contacted and confirmed that parts were not yet available. The manufacturer was made aware of the issue and a case was opened. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2023 Jeep Grand Cherokee. The contact received notification of NHTSA Campaign Number: 24V720000 (Electrical System); however, the part to do the recall repair was not yet available. The local dealer was made aware of the issue and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

Open 95B recall. High voltage battery safety issue, can cause fire. Advised not to charge, not to park indoors, and away from structures. There is no root cause, no parts, no firm timeline and I the manufacturer has been unresponsive. Initial contact was 10/31, and I have not yet received any follow-up from them (though I have contacted them proactively 3+ times). This is a leased vehicle with 13K miles and the dealer is not helpful, the manufacturer is not helpful, and quite frankly this level of concern is unnerving, and escalated in terms of anxiety and fear for what 'could or might happen'. To top it off not only do we have one of these vehicles, but two of them, both impacted.

Manufacturer issued a fire risk recall but doesn’t have a way to fix it. I am unable to let my small children ride in this vehicle because they can’t let themselves out. How long does a manufacturer have to rectify an issue like this?

On 11/9/24 the vehicle began emitting a burning odor from the hvac air vents. The vehicle was charged to 100% and was driven for about an hour before the burning smell began. The vehicle is available for inspection. The safety of myself and others around me are put at risk, due to the possibilty of a vehicle fire due to the 95B recall. The problem has been reproduced when I drive the vehicle after an hour, of a full charge. The vehicle is being taken to a dealership. There were no warning messages when the burning smell began. Dealer states they are unable to reproduce the burning smell, and that there is no remedy available for the battery recall 95B. In addition dealer states, there is no remedy available to request a replacement battery from Stellantis prior to the 95B software update being released first. I feel there is a risk of injury, death and damage to property due to the vehicle producing a burning smell, when on a full charge.

The contact owns a 2023 Jeep Grand Cherokee. The contact received notification of NHTSA Campaign Number: 24V720000 (Electrical System); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2023 Jeep Grand Cherokee. The contact received notification of NHTSA Campaign Number: 24V720000 (Electrical System); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

I am experiencing 2 issues with the vehicle. 1. I am not sure exactly which component is affected, but on several occasions I have had the car essentially stop responding WHILE I"M DRIVING. While driving on the highway, the car somehow loses response, I don't know any other way to describe it. It's almost like the car switches to Neutral, but the gear indicator still says it's in Drive. Pressing the gas pedal does nothing, the car just continues to glide along, steadily slowing. On these occasions I have had to pull over to the breakdown lane, nothing in the car responds, changing the gear does nothing, I have to shut the car off to kind of reset it. After a few minutes you can turn the car back on and it runs fine. 2. The display screen for controls, radio, etc... is black. The dealership tells me this is a widespread issue and the replacement radio units are not available. This has been going on for 3 months. No back up camera, no phone connection, no control over the display, nothing. I can't see the temperature or the mode beyond the actual buttons on the dash. At one point the dealership advised that they had received a radio and after waiting all day to get it back they told me it was dead in the box and they have no ETA on another one. During the first troubleshoot for the radio, the car was returned to me stuck in Spanish or Portuguese and they have not been able to get it out of that mode. So I currently get a warning numerous times per day but I have no idea what it's warnign me about, and the odometer is stuck in kilometers. (I truly believe they were BS'ing me about even having it in the first place after all the stringing along and lying they've done.) As of today, I have no ETA on a fix, and neither the dealership or the warranty company is able to provide any information.

See attached document for complaint.

On 10/10/2024, my Jeep Grand Cherokee 4xe (hybrid) had a battery fire at my home. Luckily, the fire department got it controlled before any additional property or any people were harmed, but under slightly different circumstances (middle of the night or parked in the garage) the house would have burned and my entire family could have been killed. After this incident, I read that Jeep/Stallantis issued a recall for this issue 10/1, but no timely attempt to contact owners was made. The guidance is that these vehicles should not be charged and should not be parked near buildings. Knowing this could have prevented this and any other similar fires, but I did not receive notification of the recall until 10/21 by mail. I receive emails from Jeep/Mopar weekly for useless information such as extended warrantees, so immediate notification should be simple. In fact I even made an appointment for an oil change on the same day as the fire and after a search for recalls, I was given NO information about this. Jeep is now investigating the incident, but Stellantis will not provide me additional information and this process may take months. I am now paying out of pocket for a rental car and still must pay the loan for a car that is totaled. Stellantis should be providing a car in the meantime and replacing my car (in a non hybrid model) as soon as possible, but no one has even contacted me to make sure everyone is ok. They should also be notifying owners affected by the recall by every means possible in order to prevent further damage to property and human injuries or even deaths.

The contact owns a 2023 Jeep Grand Cherokee. The contact received notification of NHTSA Campaign Number: 24V720000 (Electrical System); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2023 Jeep Grand Cherokee. The contact received notification of NHTSA Campaign Number: 24V720000 (Electrical System); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

What component or system failed or malfunctioned, and is it available for inspection upon request? The EV battery, yes How was your safety or the safety of others put at risk? The recall notice list a serious risk (fire) to passengers or other cars and structures. Has the problem been reproduced or confirmed by a dealer or independent service center? Yes Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? No. I have contacted the dealer three times to get update regards this recall and how to remedy the risk, but every time I am told that a service adviser would contact me, without any update. Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? no

The contact owns a 2023 Jeep Grand Cherokee. The contact received notification of NHTSA Campaign Number: 24V720000 (Electrical System); however, the part to do the recall repair was not yet available. The local dealer was made aware of the issue and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

Recall. High voltage battery failure. Fire Hazard .. told not to park inside or charge vehicle. Life Safety Hazard

The contact owns a 2023 Jeep Grand Cherokee. The contact received notification of NHTSA Campaign Number: 24V720000 (Electrical System) however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2023 Jeep Grand Cherokee. The contact became aware that the VIN was included in NHTSA Campaign Number: 24V720000 (Electrical System); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue and a case was opened. The contact had not experienced a failure. VIN tool confirms parts not available.

This is a hybrid motor. All dash error lights come on without warning, and the car becomes immediately disabled and cannot be moved. The transmission is locked.

My partner and I were driving from Oakland, CA to Petaluma, CA on [XXX], 2024. While driving approximately 75 mph the car shut down and i had to guide it to the side of the highway. It was frightening and we were almost was hit by passing traffic. The display screen and electrical system were going haywire - turtle sign to check engine to random messages stating the car was OK to start. After about 25 minutes, the car started on its own. At the time of the incident, there was just under a half tank of gas. In the weeks since, the car has randomly shutoff and turned itself back on. A nearby Jeep dealer in San Leandro, CA indicated he has heard of similar issue with other Jeep Grand Cherokees. Having read about this I do not trust Jeep as their response was "oh this happens with the 4xe." We purchased this vehicle in August of 2023 and have approximately 6400 miles on it. Fully maintained and no warning lights. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

When crossing the border into Mexico the AEB module falsely reports it has malfunctioned due to "geo fence" limitations. At least that is the cause of the issue per the service department. This causes the AEB system to stay offline and inoperable which also affects the Lane Departure Warning System as well as prevents the use of Adaptive Cruise Control. Supposedly there will be a "Software Update" coming--it was supposed to happen in Q4 of 2023 and now they say Q1 2024 which has ended and no update. The safety of the vehicle is compromised as key safety features are offline.

Hybrid System, Air Suspension System, Engine, Power Train Car acceleration power cut out while driving 50 mph suddenly while driving down the road. Held up traffic when came to complete stop, vehicle would not restart immediately. Needed to restart vehicle multiple times before it started moving again. Problem has not been able to be reproduced by the dealer. They reset codes and took on a test drive and was not able to reproduce the issue. Vehicle has not been inspected by anyone other than the dealer. Currently Check Engine Light is on with Air Suspension Fault Light on as well. There was no warning to the vehicle losing power.

Driving Screen, Swaybar Disconnect systems, Airbags, TPMS, Driving controls such as blinkers, and emergency flashers. The car was functioning normally, with no anomalies or error messages, including through phone notifications. The battery charge was nearly complete. I engaged Electric-Drive mode and used regenerative braking to recharge the battery on my way to town. Approximately 30 minutes into the drive, and with the battery at 99% charge, I heard a loud pop. It sounded like it was coming from the right-side passenger control arm. Shortly after, my dashboard was illuminated with warning lights, including a check engine light and notifications about air suspension and sway bar disconnection, airbags, tpms sensors, and more. The car decelerated dramatically; The dashboard screen flickered on and off as if rebooting. I got the vehicle safely, but during that time, the car seemed to be in limp mode, unresponsive to acceleration, and stiffer than normal breaking. The steering was also affected. I realized that if I had been on the highway, this could have caused a severe accident. Screen, Powertrain, and drivetrain fail while traveling 45+ miles an hour. It is a small 2-way road in turn with mild car and foot traffic around. The dealer has confirmed the issue as an issue that has been present in past vehicles in this model category. The car had been in my possession for less than 24 hours/40 driven miles.

The contact owns a 2023 Jeep Grand Cherokee. The contact stated while driving 15 MPH, the “4-WD mode Disabled”, and that the Automatic Emergency Braking activated messages were displayed. The vehicle then independently turned off. The contact stated that there were no other vehicles in front of the vehicle at the time of the failure. The contact was able to veer to the side of the road. The contact stated that upon restarting the vehicle, the messages were no longer displayed. The contact continued driving; however, the vehicle failed to shift smoothly into the intended gear. The vehicle was taken to the dealer, where diagnostic codes related to the transmission valve body were retrieved. The vehicle was not repaired. The manufacturer was notified of the failure, and a case was opened. The failure mileage was 1,100.

Mileage: 1,100

When ever I try to charge my Jeep grand Cherokee 4xe summit reserve it fails to charge on a level 1 or level 2 charger and then they check engine light comes on and a electrical burning smell from the hybrid battery and says service charging system. When ever you bring it to the dealer they just reset the code and says it works only for the problem to come back it also affects how the jeep drives when this happens the jeep doesn't want to accelerate properly and has other electric system issues like the wipers coming on randomly and the massage seats coming on randomly as well which can distract someone when they are not expecting that to happen the jeep doesn't want to drive. I brought it to the dealer 3 times now and all they keep doing is resetting the code and stating its fine only for it to come back and this is a major problem and needs to be fixed as this is going to cause a major accident or fire since it has to do with the hybrid battery system.

Accelerating onto hwy and vehicle jerks then flashes “service hybrid system” and “battery low” (as in the vehicle battery not electric mode charge. Pulled up to a stop light 2 min later and automatic breaking locks up and the vehicle completely locks and shuts down. Unable to reset/turn off/on or shift. Had to be towed to dealership.