2023 JEEP GRAND CHEROKEE L Suspension Problems

The contact owned a 2023 Jeep Grand Cherokee. The contact received notifications of NHTSA Campaign Numbers: 23V413000 (SUSPENSION) and 24V132000 (SUSPENSION, STEERING). The contact's wife stated that while driving 35 MPH, the vehicle wobbled, and an abnormal sound was coming from underneath the vehicle. The contact's wife was able to pull to the side of the road. It is unknown if any warning lights were illuminated. After a visual inspection, the contact's wife became aware that the control arm had detached, and the coil spring was on the ground. The vehicle was towed to the residence. The vehicle was then towed to the dealer, where it was confirmed that the control arm and coil spring had detached from the vehicle. However, the dealer refused to perform the recall repairs, stating that since the contact's wife had struck an unknown object on the road, the recalls were voided. The contact stated that his wife had not struck an object while driving. The vehicle was taken to Jim Glover Dodge Chrysler, who refused to perform the recall repairs, that the vehicle had collided with an unknown object on the road and voided the recall repairs. The insurance company was notified and towed the vehicle to an auto body shop. The vehicle remained at the body shop unrepaired. The manufacturer was not notified of the failure. The failure mileage was 72,000.

Mileage: 72,000

The contact owns a 2023 Jeep Grand Cherokee L. The contact stated that while parking the vehicle after driving approximately 5 - 10 minutes at approximately 45 MPH, the rear coil spring on the passenger’s side of the vehicle detached, causing the vehicle to lower. The vehicle was towed to the dealer, who diagnosed that the rear coil spring had failed and needed to be replaced. The dealer also determined that the rear coil spring on the driver's side was detaching and needed to be replaced. The contact found information on NHTSA Campaign Number: 23V413000 (Suspension), which mentioned the same failure experience; however, the dealer confirmed that the VIN was not included in the recall. The vehicle was being repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 58,000.

Mileage: 58,000

I own a 2023 Jeep Grand Cherokee. On August 18, 2025, the rear suspension coil detached and fell off in my driveway. I had the vehicle repaired at an authorized Jeep dealership. However, on **August 31, 2025 — just 13 days later — the exact same coil spring detached again, this time while I was driving at freeway speeds.This is a severe safety hazard that could have caused a catastrophic accident. The defect is identical to NHTSA Recall No. 23V413000 (Chrysler Recall 64A), which addresses rear coil springs detaching while driving. Despite my vehicle being the same year, make, and model as those included in the recall, my VIN is not currently covered. Given that the defect has now occurred twice on my vehicle, including immediately after a dealer repair, I strongly believe this safety recall should be expanded to include additional VINs, including mine.

The contact owns a 2023 Jeep Grand Cherokee L. The contact stated that while in reverse(R), there was an abnormal metal scratching sound coming from the rear of the vehicle. The contact exited the vehicle and inspected the vehicle and noticed that the passenger’s side rear coil spring had detached. The vehicle was parked in the driveway. No warning lights were illuminated. The vehicle was towed to the dealer, and was confirmed with a detached rear coil spring was confirmed. The vehicle remained at the dealer pending the repair. The contact was informed that the isolator springs for the upper and lower and cradle bolt, and shock absorber nut were ordered. The contact stated that in August 2023, the vehicle was repaired under NHTSA Campaign Number: 23V413000 (Suspension). The manufacturer was made aware of the failure and confirmed that the vehicle had been repaired in 2023. The failure mileage was approximately 60,000.

Mileage: 60,000

This vehicle had a recall for rear tire suspension popping off the vehicle. While my vehicle was parked in my driveway the rear suspension coil popped off the rear of my vehicle as described in the recall. I then took the vehicle to the dealership they first gave me the run around for a couple of days then when they could not explain why the diagnostic test came back as failure for unknown reasons I argued that they had nothing else to relate the issue to as there was no signs of anything else. After days of back and forth they finally agreed to fix it under the recall. Upon receiving the vehicle back they refused to give me any paperwork or reciept for the incident and stated they would email it it to me. I never received anything. Also when I went under the vehicle to check the work done I can see they replaced it with the original type of parts and did not give me updated parts like they claim they did. Again I have no paperwork to show what they did.

Our rear passenger spring coil flew off while driving down the HWY going 71miles per hr. We didn’t hit anything in road or pit hole, we were just driving and heard a loud pop and felt the back end drop. We immediately pulled over and checked the tires , tires were fine but the rear of our jeep was lower than normal. We were less than an 8th of a mile from an exit so we got off HWY and jacked the car up and the spring was completely missing just a rubber boot remained on passenger side.

This car is factory equipped with Continential Cross Contact tires that wear on the inside on all 4 tires, specifically the inner tread lugs caused by the Jeep self adjusting air ride suspension. This a safety hazard from multiple manufacturing defects and suspension problems that affecting traction and handling. Tires are worn to 0 depth on the inside at 15,000 miles and this wear is hidden from the consumer since it is only on the very inside of the tire. The car was in alignment at all times and confirmed with an alignment check at 15,000 miles.

The contact owns a 2023 Jeep Grand Cherokee L. The contact stated that after driving the vehicle, the vehicle was parked and there was an abnormal sound coming from the vehicle. Upon investigation, the contact found no fault with the vehicle. The vehicle was taken to the dealer where an unknown rail was cracked. However, no cause for the sound was found. The vehicle was not repaired. The contact stated that on a separate occasion, while the vehicle was parked, an abnormal sound was coming from the vehicle. The contact became aware that the rear passenger’s side strut was on the ground. The vehicle was towed to the dealer. The vehicle was not yet diagnosed or repaired. The contact had received an email about a defect regarding the suspension but was unsure if the vehicle had been repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 46,000.

Mileage: 46,000

Parked at a red light my rear coil spring popped out of my jeep. Recall was supposedly checked in 6/2023 but it happened on7/2/25. Jeep is saying its past the 2 year warranty

The rear coil spring fell off. I did not hear a thud or any noise. When I pulled out of my driveway I heard a scraping and when I got out, I saw it hanging down. In June 2023, I had a recall repair done for the rear coil springs, so this should not have occurred. I’m worried the recall was not done correctly.

While driving at approximately [XXX] on [XXX] heading northbound, the driver experienced sudden failure of the suspension/drivability of the vehicle. Immediately the driver was forced to veer over to the shoulder in front of [XXX] to inspect the vehicle. Driver noticed under the rear driver side tire, what appears to be a lower control arm/portion of the air suspension that had failed. This placed myself, passengers, and nearby vehicles/pedestrians at risk of injury or collision. The manufacturer’s service department at East Hills Jeep inspected the vehicle and a determination from the manufacturer on warranty claims likely will not come for a couple of months after the repairs are made. As a result, the repairs have been made, but there is an issue with the vehicle. The vehicle is available for inspection upon request. There were no warning messages, lights or symptoms prior to the spontaneous failure. The car is repaired, but I am concerned for the safety of this particular VIN and like VINs based on my experience with the vehicle and the manufacturers refusal yo take accountability. Images attached. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

3/31/25 date of incident while traveling on the interstate the right rear coil spring came out and jammed into the tire causing the car to drop abruptly and almost making me lose control of the vehicle the right rear tire was damaged but I got the car stopped before major damage was done

This vehicle has been making a noise in the front left side since new (day one). The vehicle has been taken to the dealership about 10 times in attempt to fix this issue. During the last service, the dealership performed multiple tests and concluded that the noise source is the engine motor mounts. If they disconnect the electrical plug of the motor mounts all the noises are gone. Consequently, they proceeded to replace the left front motor mount but unfortunately the noise is still there and concluded that there is no fix available right now. They understand that Jeep needs to redesign the motor mounts and update the software the controls the engine motor mounts. I know a few owners of the same vehicle that have the same issue. Jeep knows about it but doesn't do anything to redesign these parts in order to correct the design flaw. I can provide copy of the communications with Jeep if required.