1997 JEEP GRAND CHEROKEE Structure Problems

MY DEALERSHIP WOULD NOT ADDRESS RECALL N45 WITHOUT CHARGING ME TO FIX SOME CORROSION DAMAGE. N45 IS A SAFETY RECALL. THERE'S LITERALLY NO REASON WHY FCA SHOULDN'T PAY TO FIX THE VEHICLE TO MAKE IT SAFE AGAIN.

Mileage: 115,500

TL* THE CONTACT OWNS A 1997 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT WHILE DRIVING AT 20 MPH AND HAULING A TRAILER, THE TOW HITCH FRACTURED. THE VEHICLE WAS TAKEN TO A DEALER WHO DIAGNOSED THAT THE HITCH NEEDED TO THE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE VEHICLE WAS PREVIOUSLY INSPECTED UNDER NHTSA CAMPAIGN NUMBER: 13V252000 (FUEL SYSTEM, GASOLINE, STRUCTURE). THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 130,000. .....UPDATED 01/27/16 *BF *JS

Mileage: 130,000

CONSUMER WRITES IN REGARDS TO DEALERSHIP NOT ABLE TO COMPLETE VEHICLE HITCH REPAIRS, DUE TOT HE AGE OF THE VEHICLE. *SMD

TL* THE CONTACT OWNS A 1997 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 13V252000 (FUEL SYSTEM, GASOLINE, STRUCTURE) AND STATED THAT THE PART WAS NOT AVAILABLE WITHIN A REASONABLE TIMEFRAME TO SCHEDULE THE RECALL REPAIR. THE DEALER DID NOT GIVE A SPECIFIC DATE FOR WHEN THE PART WOULD BECOME AVAILABLE. THE MANUFACTURER COULD NOT PROVIDE AN ESTIMATED DATE FOR WHEN THE CONTACT'S VEHICLE WOULD RECEIVE THE RECALL REPAIR. THE VEHICLE WAS ALSO INCLUDED IN TWO OTHER RECALLS THAT THE DEALER DID NOT MENTION FOR YEARS NOR DID THEY EXPLAIN THE REASON THE REPAIRS WERE NOT COMPLETED FOR NHTSA CAMPAIGN NUMBERS: 02V053000 (POWER TRAIN) AND 97V194000 (FUEL SYSTEM, GASOLINE). THE CONTACT WAS NOT EXPERIENCING A FAILURE. UPDATED 12/03/15*LJ *CN

TL* THE CONTACT OWNS A 1997 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 13V252000 (FUEL SYSTEM, GASOLINE, STRUCTURE) AND STATED THAT THE PART WAS NOT AVAILABLE WITHIN A REASONABLE TIMEFRAME TO SCHEDULE THE RECALL REPAIR. THE DEALER DID NOT GIVE A SPECIFIC DATE FOR WHEN THE PART WOULD BECOME AVAILABLE. THE MANUFACTURER COULD NOT PROVIDE AN ESTIMATED DATE FOR WHEN THE VEHICLE WOULD RECEIVE THE RECALL REPAIR. THE CONTACT WAS NOT EXPERIENCING A FAILURE. UPDATED 11/20/15*LJ UPDATED 1/14/2016*JS *CN

TL* THE CONTACT OWNS A 1997 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 13V252000 (FUEL SYSTEM, GASOLINE, STRUCTURE) HOWEVER, THE CONTACT FELT THAT THE RECALL REMEDY WOULD FAIL TO REPAIR THE VEHICLE. THE CONTACT MENTIONED THAT IF THE VEHICLE WERE INVOLVED IN A CRASH FROM THE REAR, THE TRAILER HITCH WOULD NOT PROTECT THE FUEL TANK. THE CONTACT WAS CONCERNED FOR HIS SAFETY. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

1997 JEEP GRAND CHEROKEE. CONSUMER WRITES IN REGARDS TO DEALERSHIP UNABLE TO COMPLETE VEHICLE FRAME CORROSION RECALL. *SMD ACCORDING TO THE INVOICE, THE VEHICLE HAD FRAME CORROSION. THE FRAME BOLT WAS DISLODGE INSIDE FRAME AND THE DEALER WAS UNABLE TO REMOVE IT, TO MOUNT THE HITCH.*JB

ON JANUARY 18TH 2014 I WAS PARKED ON THE SIDE OF THE ROAD. THE ROADS WERE SOMEWHAT ICY AND MY JEEP WAS REAR ENDED BY A 2005 HYUNDAI SANTA FE. THE DAMAGE SUSTAINED TO THE JEEP INCLUDED A BENT BUMPER AND BENT FRAME, RESULTING IN THE FRAME BEING PUSHED UP AGAINST THE FUEL TANK, CAUSING THE FUEL PUMP TO BECOME FAULTY AND A SLIGHT AMOUNT OF FUEL TO LEAK OUT FROM THE TOP. THERE IS A CURRENT RECALL ON THIS MODEL YEAR GRAND CHEROKEE DUE TO A POTENTIAL FIRE BEING CAUSED FROM REAR-END COLLISIONS FROM THE GAS TANK; HOWEVER I DID NOT BECOME AWARE OF THE RECALL UNTIL AFTER THE ACCIDENT OCCURRED. CHRYSLER'S POOR HANDLING OF THE RECALL AND THEIR POOR NOTIFICATION SYSTEM MADE IT SO THAT THE JEEP WAS NOT ABLE TO BE PROPERLY REPAIRED. NOW, BECAUSE OF THE DAMAGE, THE RECALL FIX WILL NOT BE ALLOWED TO HAPPEN BECAUSE THE REAR BUMPER AND FRAME RECEIVED DAMAGE. THE VEHICLE, AS OF NOW, HAS YET TO BE REPAIRED. I CONTACTED CHRYSLER WITH THIS ISSUE AND THEY INDICATED TO ME THAT THERE IS NO PROOF THE DAMAGE COULD HAVE BEEN PREVENTED, IF THE RECALL FIX HAD HAPPENED. I WOULD LIKE TO GET THE VEHICLE FIXED, HOWEVER FINANCES PREVENT IT FROM DOING SO. BECAUSE OF THIS, THE RECALL FIX WILL NOT BE ABLE TO HAPPEN. I FEEL AS THOUGH IF CHRYSLER BETTER HANDLED THIS RECALL AND MADE THE FIX AVAILABLE PRIOR TO 2014, THE DAMAGE SUSTAINED TO MY JEEP WOULD HAVE NOT OCCURRED.

Mileage: 187,123

1997 JEEP GRAND CHEROKEE. CONSUMER WRITES IN REGARDS TO RECALL NOTICES #13V-252 AND #02V-053. *SMD THE CONSUMER STATED WHEN THE PART FINALLY ARRIVED, ONE BUSINESS SAID THE BOAT TRAILED HITCH WAS NOT SUFFICE, AND THE JEEP DEALER STATED THE PART DID NOT NEED TO BE REPLACED. *JB

1997 JEEP GRAND CHEROKEE. CONSUMER WRITES IN REGARDS TO EXCESSIVE RUST. *SMD

I DON'T KNOW THE DATE OF WHEN CHRYSLER HAD THE RECALL ON THE FUEL SYSTEM. THEY WERE GOING TO PUT ON AN (OEM) TRAILER HITCH WHERE APPROPRIATE, FREE OF CHARGE. THE PARTS REQUIRED WERE CURRENTLY NOT AVAILABLE. I BOUGHT A TRAILER HITCH AND HAD IT INSTALLED. I THEN TOOK IT TO JEFF WYLER JEEP IN FORT THOMAS KY. THEY INSPECTED IT AND PASSED IT. (PERFORM RECALL N45) I CALLED YOUR CUSTOMER SERVICE AND ASKED IF I WOULD BE PAID BACK FOR THE PART, THEY SAID NO BECAUSE IT WAS NOT AN (OEM) PART. PLEASE MAKE THIS RIGHT, I HAVE NOW TAKEN OFF THE PART I BOUGHT, AND ASKING YOU TO EITHER PAY ME FOR THE PART, WHICH WAS $316.00 WITH LABOR, OR SET UP A DATE AND TIME TO A DEALER TO PUT THE RIGHT PART ON. THAT IS ALL I AM ASKING FOR, I HAVE WAITED SO LONG FOR THIS,AND EVERY DAY I WORRY ABOUT IT BEING SO DANGEROUS. I DON'T THINK I AM ASKING TO MUCH. I JUST WANT IT FIXED RIGHT, AND THE RIGHT PART ON. I THANK YOU FOR LOOKING INTO THIS MATTER. HOPE TO TALK TO YOU SOON. *TR

TL* THE CONTACT OWNS A 1997 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 13V252000 (FUEL SYSTEM, GASOLINE, STRUCTURE). THE VEHICLE WAS TAKEN TO A DEALER. THE TECHNICIAN STATED THAT THERE WAS CORROSION AROUND THE ATTACHMENT AREA THAT DID NOT SUPPORT PROPER INSTALLATION OF A HITCH. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 189,000.

Mileage: 189,000

TL* THE CONTACT OWNS A 1997 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 13V252000 (FUEL SYSTEM, GASOLINE, STRUCTURE) HOWEVER, THE PART NEEDED TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

1997 JEEP GRAND CHEROKEE. CONSUMER WRITES IN REGARDS TO TRAILER HITCH RECALL REIMBURSEMENT ISSUES. *SMD CHRYSLER WOULD NOT REIMBURSE THE CONSUMER, BECAUSE IT WAS NOT AN OEM TRAILER HITCH. *JB

TL* THE CONTACT OWNS A 1997 JEEP CHEROKEE. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 13V252000 (FUEL SYSTEM, GASOLINE, STRUCTURE) AND STATED THAT THE PART NEEDED WAS UNAVAILABLE TO PERFORM THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

1997 JEEP GRAND CHEROKEE CONSUMER REAR END IMPACT PROBLEMS *CN THE DEALER INFORMED THE CONSUMER, THE PARTS WERE NOT AVAILABLE. DESPITE, THE CONSUMER RECEIVING TWO RECALL NOTICES. *JB

TL* THE CONTACT OWNS A 1997 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE VEHICLE FAILED TO START. THE CONTACT ALSO MENTIONED THAT THE VEHICLE STALLED SEVERAL TIMES. THE CONTACT WAS INCLUDED IN THREE SAFETY RECALLS AND WAS WAITING FOR SEVERAL MONTHS TO GET THE REPAIRS PERFORMED FOR RECALL NHTSA CAMPAIGN ID NUMBER: 97V194000 (FUEL SYSTEM, GASOLINE), NHTSA CAMPAIGN ID NUMBER: 02V053000 (POWER TRAIN) AND NHTSA CAMPAIGN ID NUMBER: 13V252000 (FUEL SYSTEM, GASOLINE AND STRUCTURE). THE DEALER WAS NOT ABLE TO DETERMINE WHEN THE PARTS WOULD BE AVAILABLE TO SCHEDULE THE THREE RECALL REPAIRS FOR A LONG TIME. THE MANUFACTURER WAS NOTIFIED OF THE SAFETY CONCERN. THE APPROXIMATE FAILURE MILEAGE WAS NOT AVAILABLE.

TL* THE CONTACT OWNS A 1997 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED A NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 13V252000 (FUEL SYSTEM, GASOLINE, STRUCTURE). HOWEVER THE PARTS WERE UNAVAILABLE TO PERFORM THE REPAIRS. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

I HAVE RECEIVED TWO RECALL NOTICES FOR LOW IMPACT PROBLEM ON JEEP.{ COULD OPEN GAS TANK} DEEMING IT UNSAFE.I HAD IT INSPECTED AT MARSH FIELD CHRYSLER MASS.I WAS TOLD COULD NOT BE DONE DUE TOO CORROSION ON OLD FACTORY HITCH{WHICH WAS MISSING A PORTION}.TOO MAKE IT SAFE I TOOK IT TO BIGGEST TRAILER DEALER ON SOUTH SHORE.DRINKWATER TRAILER SALES PEMBROKE MASS.THEY SAID THAT THE FRAME WAS NOT CORRODED REMOVED OLD PIECES OF EXISTING HITCH ,INSTALL NEW HITCH MAKING MY JEEP SAFER TO BE ON OUR ROADS.CHRYSLER STATED IT WOULD NOT REIMBURSE ME.BECAUSE IDID NOT USE THEIR HITCH.THEY STATED THEY COULD NOT DUE JOB.YOU WOULD THINK THAT CHRYSLER WOULD REIMBURSE ME FOR TAKING APPROPRIATE ACTION TO RESOLVE THE SAFETY DEFECT N45.WHY ARE UNSAFE VEHICLES ALLOWED KNOWINGLY ENDANGERING ON OUR PUBLIC HI-WAY. *TR

TL* THE CONTACT OWNS A 1997 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED A NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 13V252000 (FUEL SYSTEM, GASOLINE AND STRUCTURE). HOWEVER, THE PARTS NEEDED WERE NOT AVAILABLE. THE DEALER WAS UNABLE TO PROVIDE A SPECIFIC DATE WHEN THE PARTS WOULD BECOME AVAILABLE. THE MANUFACTURER WAS CONTACTED AND COULD NOT PROVIDE AN ESTIMATED DATE FOR WHEN THE VEHICLE WOULD RECEIVE THE RECALL REPAIRS. THE CONTACT WAS NOT EXPERIENCING A FAILURE.

TL* THE CONTACT OWNS A 1997 JEEP GRAND CHEROKEE. WHILE HAVING THE VEHICLE INSPECTED FOR NHTSA CAMPAIGN NUMBER: 13V252000 (FUEL SYSTEM, GASOLINE, STRUCTURE), THE TECHNICIAN NOTICED THAT THE FRAME RAIL WAS COMPLETELY CORRODED. THE DEALER REFUSED TO PERFORM THE RECALL REPAIR. THE CONTACT BELIEVED THIS TO BE A MAJOR SAFETY ISSUE. THE MANUFACTURER WAS NOT NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 145,000.

Mileage: 145,000

TL* THE CONTACT OWNS A 1997 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 13V252000 (FUEL SYSTEM, GASOLINE, STRUCTURE). THE DEALER REFUSED TO SERVICE THE VEHICLE ACCORDING TO THE RECALL DUE TO THE RUSTED REAR BUMPER SUPPORTS. THE MANUFACTURER WAS NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

TL* THE CONTACT OWNS A 1997 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE PART WAS NOT AVAILABLE TO SERVICE THE VEHICLE UNDER NHTSA CAMPAIGN ID NUMBER: 13V252000 (FUEL SYSTEM, GASOLINE AND STRUCTURE) THE DEALER DID NOT GIVE A SPECIFIC DATE FOR WHEN THE PART WOULD BECOME AVAILABLE. THE MANUFACTURER WAS ALSO CONTACTED AND COULD NOT PROVIDE AN ESTIMATED DATE FOR WHEN THE CONTACTS VEHICLE WOULD RECEIVE THE RECALL REPAIR. THE CONTACT DID NOT EXPERIENCE A FAILURE.

TL* THE CONTACT OWNS A 1997 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 13V252000 (FUEL SYSTEM, GASOLINE, STRUCTURE); HOWEVER, THE PART NEEDED FOR THE REPAIR WAS UNAVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

1997 JEEP GRAND CHEROKEE. CONSUMER WRITES IN REGARDS TO REAR STRUCTURE REINFORCEMENT RECALL NOTICE. *SMD

TL* THE CONTACT OWNS A 1997 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 13V252000 (FUEL SYSTEM, GASOLINE , STRUCTURE) HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

TL* THE CONTACT OWNS A 1997 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT NHTSA CAMPAIGN NUMBER: 13V252000 (FUEL SYSTEM, GASOLINE , STRUCTURE) HAD EXCEEDED REASONABLE AMOUNT OF TIME FOR REPAIR. THE DEALER STATED THAT THE PART WAS NOT AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

TL * THE CONTACT OWNS A 1997 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 13V252000 (FUEL SYSTEM, GASOLINE, STRUCTURE). THE DEALER STATED THAT THE PART FOR THE REPAIR WAS UNAVAILABLE AND DID NOT KNOW WHEN IT WOULD ARRIVE. THE MANUFACTURER WAS NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

TL* THE CONTACT OWNS A 1997 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN ID NUMBER: 13V252000 (FUEL SYSTEM, GASOLINE AND STRUCTURE) AND STATED THAT THE PARTS WERE NOT AVAILABLE. THE DEALER DID NOT GIVE A SPECIFIC DATE WHEN THE PARTS WOULD BE AVAILABLE. THE MANUFACTURER WAS ALSO CONTACTED AND COULD NOT PROVIDE AN ESTIMATED DATE FOR WHEN THE PARTS WOULD BE AVAILABLE. THERE WERE NO FAILURES.

TL* THE CONTACT OWNS A 1997 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN ID NUMBER: 13V252000 (FUEL SYSTEM, GASOLINE , STRUCTURE) AND STATED THAT THE PARTS WERE NOT AVAILABLE. THE DEALER DID NOT GIVE A SPECIFIC DATE WHEN THE PARTS WOULD BECOME AVAILABLE. THE MANUFACTURER WAS NOTIFIED OF THE DELAY AND DID NOT HAVE A TIME FRAME FOR THE RECALL PARTS TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. DR

TL* THE CONTACT OWNS A 1997 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT HE ATTEMPTED TO HAVE THE VEHICLE WAS REPAIRED UNDER NHTSA CAMPAIGN NUMBER: 13V252000 (FUEL SYSTEM, GASOLINE , STRUCTURE) BUT WAS INFORMED THAT THE PARTS WERE NOT AVAILABLE. THE CONTACT FELT THAT SINCE THE FAILURE WAS REPORTED IN JUNE OF 2013, THERE SHOULD HAVE BEEN A REMEDY AVAILABLE BEFORE APRIL OF 2014. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE TIME FOR REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

TL* THE CONTACT OWNS A 1997 GRAND JEEP CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN ID NUMBER 13V252000 (FUEL SYSTEM, GASOLINE, STRUCTURE) AND WAS NOT ADVISED OF WHEN THE PART WOULD BECOME AVAILABLE TO HAVE THE DEFECT REMEDIED. THE CONTACT HAD NOT EXPERIENCE A FAILURE.

TL* THE CONTACT OWNS A 1997 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT HE ATTEMPTED TO HAVE THE VEHICLE REPAIRED UNDER NHTSA CAMPAIGN NUMBER:13V252000 (FUEL SYSTEM, GASOLINE , STRUCTURE) BUT WAS MADE AWARE THAT PARTS WERE NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIRS. THE CONTACT HAD NOT EXPERIENCED THE FAILURE. THE VIN NUMBER WAS NOT AVAILABLE.

TL* THE CONTACT OWNS A 1997 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED A RECALL NOTIFICATION OF NHTSA CAMPAIGN ID NUMBER 13V252000 (FUEL SYSTEM, GASOLINE , STRUCTURE) AND WAS NOTIFIED BY THE DEALER AND MANUFACTURER THAT THE PART WAS NOT AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

TL* THE CONTACT OWNS A 1997 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN ID NUMBER 13V252000 (FUEL SYSTEM, GASOLINE , STRUCTURE) AND STATED THAT THE REQUIRED PART WAS UNAVAILABLE TO PERFORM THE REPAIR. THE MANUFACTURER WAS NOTIFIED AND WAS UNABLE TO PROVIDE AN EXPECTED DATE FOR THE REMEDY PART. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

TL* THE CONTACT OWNS A 1997 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT NHTSA CAMPAIGN NUMBER: 13V252000 (FUEL SYSTEM, GASOLINE, STRUCTURE) HAD EXCEEDED A REASONABLE TIME FOR REPAIR. THE MANUFACTURER WAS CONTACTED AND ADVISED THAT THE PART NEEDED WAS NOT AVAILABLE. THE CONTACT WAS NOT ABLE TO HAVE THE VEHICLE SERVICED PER THE RECALL. FAILURE AND CURRENT MILEAGE WAS 180,500. UPDATED 12-26-13 *BF UPDATED 12/30/13 UPDATED 07/18/16.*JB THE CONSUMER STATED THE VEHICLE COULD CATCH FIRE UPON A LOW SPEED REAR IMPACT UPDATED 08/17/2017*JS UPDATED 09/5/2017*JS

Mileage: 180,500

TL* THE CONTACT OWNS A 1997 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE FRONT DRIVER'S SIDE DOOR WAS MISALIGNED AND WOULD NOT CLOSE PROPERLY. THE CONTACT PERFORMED A TEMPORARY FIX TO THE DRIVER'S SIDE DOOR WHICH ALLOWED THE DOOR TO REMAIN CLOSED IN A SECURE POSITION. THERE WAS A TECHNICAL SERVICE BULLETIN FOR THE FAILURE UNDER NHTSA ITEM NUMBER WAS 6089092 (STRUCTURE:BODY:DOOR:HINGE AND ATTACHMENTS). THE VEHICLE WAS NOT DIAGNOSED. THE MANUFACTURER WAS NOTIFIED OF THE PROBLEM. THE APPROXIMATE FAILURE MILEAGE WAS 55,000.

Mileage: 55,000

DRIVER DOOR WILL NOT SHUT CORRECTLY SEEMS AS THOUGH IT IS FALLING OFF LITERALLY. *TR

Mileage: 155,508

TL*THE CONTACT OWNS A 1997 JEEP GRAND CHEROKEE. WHEN THE CONTACT ATTEMPTED TO OPEN THE DRIVER SIDE DOOR, THE BOTTOM HINGE DETACHED FROM THE DOOR STRUCTURE. PRIOR TO THE FAILURE, THE DOOR WOULD MAKE A POPPING SOUND WHEN OPENING. IN ORDER TO CLOSE THE DOOR, THE CONTACT WOULD HAVE TO LIFT THE DOOR SLIGHTLY. THE VEHICLE HAS NOT BEEN DIAGNOSED BY THE DEALER. THE CURRENT AND FAILURE MILEAGES WERE 140,000.

Mileage: 140,000

TL*THE CONTACT OWNS A 1997 JEEP GRAND CHEROKEE. THE CONTACT COULD NOT CLOSE THE DRIVER'S SIDE DOOR AND DISCOVERED THAT THE LOWER ENGINE BOLT SEPARATED. THE MANUFACTURER STATED THAT THERE WERE NO RECALLS. THE CONTACT WILL ATTEMPT TO REPAIR THE DOOR. THE CURRENT AND FAILURE MILEAGES WERE 113,000.

Mileage: 113,000

DT*: THE CONTACT STATED WHILE DRIVING 70MPH THE HOOD FLEW UPWARD WITH LIMITED VISIBILITY. THE CONTACT MANAGED TO PULL OVER WITHOUT INCIDENT. DUE TO THE DAMAGED HOOD WHICH WAS BENT VERTICALLY IN FRONT OF THE WINDSHIELD, THE VEHICLE WAS TOWED TO AN AUTOMOTIVE BODY REPAIR SHOP TO AWAIT INSPECTION.

Mileage: 149,200

DT: THE CONTACT STATED THAT TWICE THE DRIVER'S DOOR HAD TO BE PUT BACK ON. IT HAD A DEFECT IN THE BODY FRAME. THE FIRST TIME WAS IN 4-04, THE SECOND TIME IT WAS IN 4-05. CURRENTLY, ABS BRAKE SYSTEM MALFUNCTIONED. A MONTH AGO, ALL OF THE PADS ON FRONT AND REAR WERE REPLACED. THREE DAYS AGO, THE ABS LIGHT CAME ON AND WOULD NOT GO OFF. THE CONTACT TOOK VEHICLE A SERVICE DEALER, AND THEY TOLD HIM THE CONTROL UNIT MODULE AND THE HYDRAULIC PUMP MOTOR NEEDED TO BE REPLACED AT A COST OF $2,300.00. *AK

Mileage: 105,000

THE WELDS ON DRIVER'S DOOR CAME APART AND CAUSED THE DOOR TO DETACH FROM VEHICLE. *AK

Mileage: 165,000

I PURCHASED THIS 1997, JEEP GRAND CHEROKEE FROM BROADWAY VOLKSWAGEN ON AUTO ROW IN OAKLAND CA. AT THE TIME THE ODOMETER READ 48,080K. TWO WEEKS AGO THE CAR STOPPED RUNNING WHILE I WAS DRIVING IT. I HAD TO HAVE IT TOWED TO ALBERA BROS. JEEP/CHRYSLER DEALERSHIP WHERE I?VE TAKEN THE VEHICLE SINCE I PURCHASED IT. I ALSO PURCHASED A WARRANTY, FOR $1500 AT THE TIME THAT I PURCHASE THE VEHICLE, WHICH WAS CONTAINED IN THE CONTRACT OF THE AUTOMOBILE INSTALLMENT PAYMENTS. THE WARRANTY WAS TO COVER ALL REPAIR THAT IS COVER FOR 72 MONTHS OR 100K MILES. I CONTACTED THE WARRANTY COMPANY, WARENTECH, WHO'S HEADQUARTERS ARE IN TEXAS AND WAS ADVISED THAT THEY WOULD HAVE TO SEND SOMEONE OUT TO LOOK AT THE CAR. SOMEONE DID COME OUT LOOK AT THE CAR AND TOOK PICTURES. AFTER A FEW DAYS I CONTACTED WARENTECH AND WAS ADVISED THAT THEY WOULD HAVE TO REVIEW THE INFORMATION AND WOULD GET BACK TO ME. AFTER SEVERAL MORE DAYS I CONTACTED WARENTECH AGAIN. I WAS ADVISED THAT THEY NEEDED ME FAX THEM MY MAINTENANCE RECORDS VERIFYING THAT I HAD MAINTAINED THE VEHICLE. I FAXED WARENTECH COPIES OF ALL RECENT MAINTENANCE RECORDS. AFTER TWO OR THREE MORE DAYS, I ONCE AGAIN CONTACTED WARENTECH AND WAS ADVISED THAT I NEEDED TO SEND MORE MAINTENANCE RECORDS AND IF I DIDN'T HAVE ANYMORE THEY WOULD DENY COVERAGE FOR REPAIR TO THE VEHICLE. I FAXED OVER A TOTAL OF 13 MORE RECORDS OF MAINTENANCE VERIFYING THAT OIL CHANGES AS WELL AS OTHER MAINTENANCE RECORDS. THAT WAS TWO DAYS AGO AND I?VE NOT HEARD ANYTHING FROM WARENTECH SINCE. I HAVE ALREADY PAID $125 DOLLARS TO HAVE THE CAR TOWED TO THE DEALERSHIP AND HAVE PAID ANOTHER $140 FOR A RENTAL CAR TO GET TO AND FROM WORK. I AM VERY AFRAID THAT WARENTECH IS GOING TO REFUSE TO PAY FOR THE REPAIRS THEY'VE ALREADY HAD ALMOST 2-WEEKS AND NOTHING HAS BEEN DONE. I PAY $546 A MONTH CAR NOT VIA PAYROLL DEDUCTION AND HAVE NEVER MISSED A PAYMENT THIS FOR TWO YEARS AND I STILL OWE OVER$18K FOR THE CAR. I DON'T KNOW WHAT TO DO.

Mileage: 56

I HAVE A 1997 JEEP GRAND CHEROKEE AND THE PAINT IS JUST POPPING OFF THE TOP AS WELL AS SOME SPOTS ON THE HOOD. ALSO THE BUMPERS AND OTHER TRIM ON THE VEHICLE HAS THIS WHITE CHALKY RESIDUE ON IT AND NOTHING WILL MAKE IT GO AWAY. IS THERE ANY RECALLS FOR THIS TYPE DAMAGE OR WILL YOU FILE THIS COMPLAINT SO THERE WILL BE A RECALL. I ALSO HAD TO HAVE THE AC EVAPORATOR REPLACED AT MY EXPENSE. WHERE DO I GO TO GET MY REIMBURSEMENT SINCE I NOW KNOW THIS WAS A RECALL? *AK

I HAVE A 1997 JEEP GRAND CHEROKEE AND THE PAINT IS JUST POPPING OFF THE TOP AS WELL AS SOME SPOTS ON THE HOOD. ALSO THE BUMPERS AND OTHER TRIM ON THE VEHICLE HAS THIS WHITE CHALKY RESIDUE ON IT AND NOTHING WILL MAKE IT GO AWAY. IS THERE ANY RECALLS FOR THIS TYPE DAMAGE OR WILL YOU FILE THIS COMPLAINT SO THERE WILL BE A RECALL. I ALSO HAD TO HAVE THE AC EVAPORATOR REPLACED AT MY EXPENSE. WHERE DO I GO TO GET MY REIMBURSEMENT SINCE I NOW KNOW THIS WAS A RECALL? *AK

I READ IN THE PAPER YOU WERE INVESTIGATING HOODS OPENING ON 1997 JEEP GRAND CHEROKEES. MY JEEP HOOD CAME OPEN WHILE I WAS DRIVING DOWN I-65 IN ALABAMA APPROXIMATELY AT THE DATE LISTED IN THE QUESTIONAIRE. THAT DATE IS AN ESTIMATE. I WAS DRIVING AT ABOUT 65 MPH WHEN THE HOOD POPPED UP, PARTIALLY OBSCURING MY VISION. I WAS NEAR AN EXIT, SO I MANAGED TO SAFELY GET OFF THE ROAD AND STOP AND RE-LATCH THE HOOD. AT THE TIME I THOUGHT I MUST HAVE NOT CLOSED IT PROPERLY AFTER CHECKING THE OIL, BUT NOW THAT I KNOW THERE IS AN INVESTIGATION UNDERWAY I THOUGHT IT WAS WISE TO REPORT THIS INCIDENT ANYWAY. I CAN NOT CONFIRM OR DENY THAT I IMPROPERLY CLOSED THE HOOD BEFORE THIS INCIDENT I JUST DON'T REMEMBER. DT

CONSUMER STATES THAT WHILE DRIVING THE HOOD POPPED OPEN, CAUSING POOR VISIBILTY, ALMOST CAUSING AN ACCIDENT. DEALER CONTACTED. MR

*AK CONSUMER STATES TRANSMISSION DOES NOT SHIFT THE WAY IT SHOULD, THERE IS A DELAY WHEN GOING INTO GEAR AND IT MAKES A NOISE, REAR SEAL, PAN GASKET, AND COOLER LINES LEAKING, HUMMING IN ENGINE AT 59-62 MPH, THE WIPER BLADES FAILED, WHILE USING REMOTE THERE IS A GRINDING NOISE COMING FROM DOOR AREA, THE RIGHT FRONT ROTOR IS WORN, THE DEQLER REPLACED THE FRONT BRAKE PADS, AND HEADLIGHTS NEED TO BE ADJUSTED.*YD

CONSUMER STATES THAT THE AUTOMATIC DOOR LOCKS AND WINDOWS FAILED. *TT

CONSUMER STATES THAT THE AUTOMATIC DOOR LOCKS AND WINDOWS FAILED. *TT

CONSUMER STATES THAT THE DOOR HINGE COMPLETELY SNAPPED. *TT

CONSUMER STATES THAT THE DOOR HINGE COMPLETELY SNAPPED. *TT

REAR END WENT OUT AND VEHICLE WAS INOPERABLE. CONTACTED DEALER AND WHEEL BEARINGS WERE REPLACED. REAR END HAS BEEN REPLACED TWICE ALREADY.*AK KEYLESS REMOTE FAILED. FUEL GAUGE FAILED. BUZZING NOISE WHEN UNLOCKING THE DOORS. TRANSFER CASE LEAKING. REAR END MAKES NOISE, DEALER REBUILT DIFFERENTIAL. LEFT FRONT WHEEL MAKES NOISE. *YH

DAMAGE TO DRIVER-SIDE DOOR AND FRONT QUARTER PANEL. *AK

DAMAGE TO DRIVER-SIDE DOOR AND FRONT QUARTER PANEL. *AK

CONSUMER'S VEHICLE WAS EXPERIENCING ELECTRICAL PROBLEMS AND ERRATIC OPERATION. INTERIOR LIGHTS WILL FLICKER ON AND OFF/ ELECTRIC DOOR LOCKS WILL LOCK AND UNLOCK, AND LIGHT ON DASH SHOWED THAT DOORS WERE OPEN IN VEHICLE. ALSO, WHILE VEHICLE WAS IN OPERATION, DRIVER'S SEAT MOVED FORWARD AND UP, WHICH PINNED DRIVER TO STEERING WHEEL. CONSUMER WAS ABLE TO PULL VEHICLE TO SIDE OF ROAD. DEALERSHIP HAS EXAMINED VEHICLE, AND COULD NOT DETERMINE THAT THERE WAS A PROBLEM. PLEASE PROVIDE ANY ADDITIONAL INFORMATION/ATTACHMENTS.*AK

WHEN OPENING DRIVER'S SIDE DOOR WELDS CAME OFF. DEALER HAS SEEN VEHICLE. *AK

OPEN DRIVER SIDE DOOR AND THE BOTTOM HINGE BROKE COMPLETELY OFF DOOR MAKING THE DOOR IMPOSSIBLE TO CLOSE. I SPOKE WITH CRYSLER CUSTOMER SERVICE IN AUBURN HILLS, MI. THEY REQUIRE THAT I PAY $250 OF THE $1,044 REPAIR BILL.*AK

THE COURTSEY JEEP (755 ROCKVILLE PIKE, ROCKVILLE MD. 301 424 17000 STATED THAT THIS BREAKAGE IS NOT A NORMAL OCCURRENCE. METAL IS A STESS BREAK.*AK

WHEN DRIVING AT ANY SPEED VEHICLE WOULDN'T SHIFT PROPERLY FROM FIRST TO SECOND GEAR, AND WAS SHIFTING VERY HARD. LOCK ON THE DRIVER'S SIDE DOOR ISN'T LOCKING PROPERLY. ALSO, WATER PUMP WAS REPLACED/ DRIVER'S SIDE WINDOW MOTOR WENT OUT, AND THERE WAS A LEAKAGE IN THE SUN ROOF WHICH CAUSED WATER TO LEAK INTO VEHICLE ON DRIVER'S SIDE.

AIR LEAK IN THE PASSENGER DOOR, UNABLE TO BE RECTIFIED. MJS

OVERHEAD CONSOLE FAILED CAUSING INSTRUMENT FAILURE.

EXHAUST PIPE BENT & RUBBED AGAINST THE PLASTIC GAS TANK WHICH CAUSED A HOLE THAT ALLOWED A LEAK. TOOK TO DEALER & WAS INFORMED OWNER NEEDS METAL PIECE BETWEEN TANK & EXHAUST. MANUFACTURER NOT TAKING RESPONSIBILITY OF FINANCIAL REPLACEMENT. *AK CONSUMER WAS NEVER MADE AWARE OF THE SKIP PLATE OPTION, REQUESTING REIMBURSMENT. TRANSMISSION HAS A PAUSE WHEN UPSHIFTING FROM 2 TO 3, WHEN IN 4WD, THE LEFT WHEEL GRINDS WHEN TURNING. THE RIGHT FRONT POWER LOCK MADE A GRINDING NOISE WHEN POWER DOOR LOCKS WERE ACTUATED, DEALER INSTALLED NEW DOOR LATCH ASSEMBLY. STEERING WHEEL WAS NOT CENTERED, CAUSING VEHICLE TO DRIFT TO THE LEFT WHILE DRIVING. *SLC

THE GAS GUAGE FAILED ON TWO SEPARATE OCCASIONS WHILE DRIVING. VEHICLE LOST POWER/STALLED. ALSO, HORN FAILED, AND VEHICLE HAS TWO LEAKS IN THE BODY OF THE VEHICLE. *AK

OPENED UP THE HATCHBACK ON THE RIGHT ATTACHMENT TO THE PLASTIC DOOR; AND WHEN OPENED THE HATCHBACK THE DOOR BROKE, CAUSING THE DOOR TO FALL, ALMOST INJURY\ING A CHILD AND THE MOTHER. *AK