2014 JEEP GRAND CHEROKEE Seats Problems

On November 6, 2025 at 11:59 AM, the active head restraint on my 2014 Jeep Grand Cherokee Limited deployed without impact as I adjusted the driver’s seat into an upright position. This was a spontaneous mechanical deployment inside the cabin of a stationary vehicle. The dealership confirmed this as a known failure involving the internal plastic retaining clip that holds the deployment pin. This defect was previously covered under a 10-year extended warranty that expired in November 2024. At the time of the incident, I was alone in the vehicle. I later sought medical evaluation for head, neck, shoulder, and lower back pain and was diagnosed with a cervical strain. Because this failure occurs without collision, it presents a serious risk of injury to drivers and passengers. I regularly spend time with elderly individuals in personal, non-commercial contexts and occasionally transport others in my personal vehicle. In such a population, an in-cabin mechanical deployment of this force could cause catastrophic injury. The manufacturer and warranty programs have declined to assist with repair due to expiration despite acknowledging this as a known defect. Estimated repair cost is approximately $1,000. I am submitting this report for documentation, safety tracking, and defect pattern analysis. Submitted by: [XXX] REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6) INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Was getting ready to go to town, opened back seat for daughter to get into vehicle, and all of a sudden the front seat headrest popped out. Was very scary. Thankfully no one was in the front seat when it happened. I could only imagine there would have been some pain/injury sustained if they were. There were no warnings. No other malfunctions. Headrest is not able to be "clicked" back into place as a bracket is broken inside. There has not been any investigation by manufacturer, police or insurance reps.

We were driving this weekend and the headrest components failed and blew it apart. It shoved my husbands head forward really hard. We pulled over and tried to fix it but all the pieces are snapped inside of it. From our understanding that is a safety feature that is supposed to happen in a crash but we were not in a crash, just doing 55 mph down the road. It was not inspected by anyone yet but from reading online forums this seems to be a common occurrence.

Drivers seat headrest, popped apart while driving. Hit back of drivers head with loud sound, scaring driver and jerking neck, while driving. Checked for recall, none shown.

The contact owns a 2014 Jeep Grand Cherokee. The contact stated that while the vehicle was idling in the driveway, the front driver's side headrest deployed unintendedly. The contact did not sustain any injury. The dealer and the manufacturer were notified of the failure and informed the contact that the headrest was no longer covered under warranty, and the headrest replacement would be at the owner’s expense. The vehicle was not diagnosed or repaired. The failure mileage was approximately 155,000.

Mileage: 155,000

The headrests activator failed on the driver’s seat and hit me in the back of the head. I was driving about 35mph. This vehicle has never been in an accident. A week later the same thing happened in the passenger seat to a passenger. Upon inspection the plastic failed that secures the latch-pin. We were never notified about this problem!

Driver active headrest self deployed while driving. No explainable cause as vehicle was not in an accident. It happened while driving normally. No cause can be observed.

Spontaneous deployment of driver seat head rest (without any collision or trauma to the vehicle that might make it deploy). Unable to safely operate my vehicle now that head rest safety function is defective.

Grand Cherokee head rest popped out.

The contact owns a 2014 Jeep Grand Cherokee. The contact stated while driving at approximately 35 MPH, the driver’s side seat headrest unexpectedly deployed from the seat. The contact was not injured. The vehicle was taken to the dealer to be diagnosed and the contact was informed that the headrest needed to be replaced. The contact spoke with a second dealer, McMahon Motors Broward (720 N State Rd 7, Plantation, FL 33317); who confirmed that the headrest needed to be replaced. The vehicle had not been repaired because the vehicle was no longer covered under recall or warranty. The manufacturer was made aware of the failure and confirmed that the VIN was not under recall. The failure mileage was 115,000.

Mileage: 115,000

The driver side Active Head Restraint unexpectedly deployed while driving the vehicle.

The driver's side active head restraint deployed without warning striking me in the back of the head, fortunately not hard enough to seriously injure me, but hard enough to cause a headache. I had just gotten into the vehicle to drive to work, so it wasn't even moving. There are broken pieces of plastic that apparently used to hold it closed. My vehicle has no uncompleted recalls, but now looking at my vehicle information online I've discovered that there was a "warranty extension" in 2020 regarding a possible failure exactly like this, and I've also discovered there were lawsuits following reports of injuries! Chrysler never notified me, nor did the Jeep dealer bring it to my attention during any of my routine service appointments. Why wasn't this a RECALL requiring repair instead of left to be a ticking time bomb just waiting to go off??? Adding insult to injury, the warranty extension to 10 years after the in-service date in 2013 doesn't cover repairs today! The passenger side restraint hasn't popped open (yet!) but I'm not stupid enough to wait until it fails and injures a family member, so now I have to replace BOTH sides and PAY for both out of my pocket. Please make this a RECALL so Chrysler will have even a slight urgency to notify owners, and hopefully decide to replace the head rests immediately, regardless of how old they are.

-The passenger seat head rest popped open (exploded - it was super loud) when in the process of backing up out of my driveway. - The safety of everyone in the car was put at risk. My husband was in the seat and was hit in the back of the head. My son, his wife and their 2 month old daughter was in the back seat. - The problem has not been reproduced or confirmed by anyone. It just happend last night. - It has not been inspected yet either. - There was no indication of any issue with the head rest. There was no collision or problem prior to the rest rest popping open (or exploding, seriously).

What component or system failed or malfunctioned, and is it available for inspection upon request? --It was taken by Jeep when they repaired it. They likely have it. How was your safety or the safety of others put at risk? --I was at a complete stop when the headrest deployed into the back of my head causing sever injury. There was no impact. The headrest slammed the back of my head. Has the problem been reproduced or confirmed by a dealer or independent service center? --Yes, and there have been news reports about class action suits, but there was no recall. In fact, they notified owners that if you hadn't had a problem then you're okay. No need to do anything. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? --Manufacturer (jeep) Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? --No

The headrest restraint in the driver's seat spontaneously deployed hitting the back of my head while I was driving. It is available for inspection. The deployment was startling/surprising - quite a distraction - my impulse was to turn around to see what hit me - it wasn't readily apparent until I re-oriented my body in the seat and found my headrest had moved forward making it uncomfortable to drive. A web search indicated other Jeep/Durango owners have experienced this - some are attempting to "reset" the headrest on their own. A call to Chrysler/Jeep customer care confirmed that the warranty on this item had been extended to 14 Mar 2023 - no recall. I was not notified to my knowledge. They declined to help me. The vehicle has not been inspected. There were no leading indications of a failure, nor is there an indication currently, other than the headrest is split open and it is uncomfortable to drive. Why has a safety device that has obviously failed in multiple cases and was known to the manufacturer not become a recall?! This is irresponsible! The dealer indicated there is no means to repair this - a replacement headrest. In light of the cost of "repair" it is no wonder owners are trying to fix this on their own.

I was driving down the freeway when I felt my headrest strike the back of my head. This caused a momentary distraction as my head was pushed forward and the back of my head was struck. The headrest component of the safety restraint system deployed. It is available for inspection upon request. The dealership inspected and said this is a known problem but they would not cover the repair as it fell outside of their warranty period which ended 10/2023. It would be a cost of $800+ that I would have to pay. There are no warning lamps/messages currently illuminated or displayed. Incident occurred May 30, 2024

Vehicle was parked in my front yard and sometimes between the hours of 830am and 3pm the driver side headrest activated (popped). No warning lights before or after it activated. Issue could have caused an accident and possibly caused injury to myself or my children had I been driving when system activated. Vehicle is available for inspection Issue is a known problem as a simple Google search would show

Passenger seat, headrest deployed, spontaneously going down the road.

The contact owns a 2014 Jeep Grand Cherokee. The contact stated that while driving at an undisclosed speed, the driver's headrest fractured. The contact stated that when the failure occurred, the contact suffered a hard impact to the back of the head. No medical treatment was administered. The vehicle was taken to the dealer where it was diagnosed with failed plastic clips within the headrest. The contact was informed that the driver's headrest needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and a case was filed. The failure mileage was approximately 89,000.

Mileage: 89,000

Passenger side, headrest deployed for no reason overnight

While driving the vehicle the headrest deployed striking the driver in the back of the head. Action happened while turning onto a residential street. Driver stopped to access the damage. Driver sustained a headache from impact. Headrest will not reset. If system deployed while driving down the highway it could have resulted in traffic accident. Concern for the owner as subject has severe spinal issues and impact could result in fatal damage. There is no codes visible at this time.

Out of nowhere the headrest "exploded" with force while I was driving and it was like a punch to the back of my head. I am nauseous and have a headache hours later.

The contact owns a 2014 Jeep Grand Cherokee. The contact stated that the front passenger's side active head rest restraint had deployed. The vehicle was taken to the dealer where the contact was informed that the front passenger's side active head rest restraint had deployed. The contact was informed that the front passenger's side active head rest restraint needed to be replaced. The vehicle was not repaired. The contact was informed that the warranty had expired, and the repair would not be covered under warranty. The manufacturer was made aware of the failure but provided no assistance. The failure mileage was unknown.

The contact owns a 2014 Jeep Grand Cherokee. The contact stated that upon entering the vehicle, she noticed that the front driver’s side headrest had inadvertently deployed without warning. The dealer was notified of the failure and the contact was informed that the basic extended warranty had expired. The vehicle was not diagnosed or repaired. The manufacture was notified of the failure and confirmed that the VIN was not included in a recall and that the extended warranty had expired. No further assistance was provided. The failure mileage was approximately 189,184.

Mileage: 189,184

Driver side head rest randomly deployed and hit the back of my head very hard pushing me forward while drive down my neighborhood.

We reached to the back seat and heard a pop and then the head rest popped out of place and won’t go back. I’ve seen numerous other reviews about this situation of their headrest popping out. This should be covered by warranty and recalled to have the headrests fixed

The contact owns a 2014 Jeep Grand Cherokee. The contact stated while seated in the vehicle, the front passenger’s side head restraint separated from the seat striking the passenger in the back of the head. The passenger was not seriously injured. The contact was not able to place the head restraint back on the seat. The vehicle was not diagnosed. The dealer was not contacted. The vehicle was not repaired. The manufacturer was not contacted. The failure mileage was 94,000.

Mileage: 94,000

While driven the vehicle, the head of the driver front seat opened and broke where you can see the broken plastic support in the interior. After a month the head of the seat of the passenger were broke in the same way. They were open and broke and expose the interior of the head seat noticed the plastic pin support broken.,06

The driver's side Active Head Restraint deployed for no reason.

When sitting in the passenger seat while the car was parked, the active head restraint popped and hit me in the back of my head. After realizing what happens, I read about resetting this and was unable to as the plastic clips that hold the head restraint back were broken.

Passenger head rest deployment while parked with no reason

•Driver headrest deployed while driving for no reason. Vehicle is available for inspection. •When headrest deployed, it strike me on the back of my head causing uncertainty of what hit me. •The problem has not been reproduce. •The component has not been inspected by the manufacture, police, insurance representative, or anybody else. • There was no warning, lamps, messages, or any other symptoms of the problem prior to the failure.

The Active Headrest Restraint (AHR) busted open with the broken clip issue and cannot be fixed without a dealership replacement. The car is available for inspection. This was not the result of an accident or collision, as the car was parked. If I were sitting in the seat, it most likely would have given me a concussion or a hospital visit. Since the AHR is supposed to reduce the occurrence of whiplash in the event of a collision, I am now at increased risk of whiplash if something were to happen. Multiple reports claim it has caused injury, and I am now worried for my passengers if their headrest was to also pop out. As of 2023, the NHTSA has received nearly 500 complaints of headrests bursting open, with at least 71 of them involving injury. The vehicle has not yet been inspected, but will need to be taken to a dealership and paid to be fixed since there is no recall at this time, and I expect a costly repair. There were no previous warnings or indications that this would happen. This is a dangerous situation, and I am scared to drive my car in fear of my headrest not working properly in the event of a FUTURE COLLISION, and am now scared the headrest on the passenger side will bust open and injure someone else. In a proposed class action lawsuit, "65-page complaint states the defect can be traced back to the failure of a “cheap plastic component” inside the AHRs that are unable to withstand the 75 pounds of constant pressure applied by the AHRs springs. The plaintiffs claim this 'cost-saving measure' puts the AHRs at risk of failure and vehicle occupants at risk of injury." Here is a link to a perfectly good summary of this issue. The article was published in 2020. https://thomasjhenrylaw.com/blog/nhtsa-investigates-headrests-bursting-open-in-dodge-jeep-chrysler-vehicles-71-injuries-reported/

Front Passenger side Head Rest broke apart, looks like a plastic piece or lock mechanism broke on the headrest causing it to break apart and I cannot push it back together and re-lock it. This happened while driving down the road with no external factors at play.

While stopped at a Stop sign, the passenger side headrest restraint was deployed while my wife was seated. The headrest made a loud noise and did contact her head, but she was not harmed. If this were to happen on the driver's side, especially while moving, the result could be catastrophic.

The passenger side headrest popped out violently by itself. Was driving up the interstate when the headrest randomly popped out. The headrest is unable to be reset. This could have been a very dangerous issue had someone been sitting in the passenger seat when the active headrest system deployed.

While driving normally, the passenger headrest violently shot open. Plastic clips which once held a metal rod inside the headrest can be seen stressed and broken, causing the active head restraint (AHR) systems to deploy. Several independent websites and forums show this is a known issue but there has not been a recall. There were no warning signs of an issue until this point.

While sitting in my car with with it running in a parking spot my passenger side active headrest retention system failed and the headrest deployed violently. Luckily no one was sitting in the passenger seat however this could have caused serious injury of death had the seat been occupied. Upon further investigation by myself I noticed that the metal retention bar was still in place however the plastics that is supposed to secure the bar to the mechanism the bar has broken

Passenger side front seat headrest (active head restraint) deployed for no reason while sitting at a stop sign.

This happened to me today. I was driving and heard a really loud pop/ rattle noise (almost took me off the road it was so abrupt) and thought maybe it was something that hit my car on the road. Sound nearly took me off the road. I pulled over and after inspection I noticed the driver headrest had deployed and the clip is broke. This seems like a SERIOUS safety hazard. It is available for inspection upon request. The headrest has not been inspected by the manufacturer, police, insurance representative or others as it just happened today. There were no warning lamps, messages or other symptoms of the problem prior to the failure.

While highway driving at 62 mph the passengers seat head rest suddenly blew apart with a loud bang, This scared both my wife and I as it was totally unexpected. We found ourselves looking all around trying to figure out what had happened. This was a totally dangerous distraction.There were no bumps in the road or any indication that would of caused the problem. Upon inspection it looks like a small plastic piece holding a metal pin broke. It has not been taken to a dealer yet. It is available for inspection, but I hope to get it fixed shortly.

The head rest deployed into the back of my head while driving through an intersection. No collision. No bumps. No contact. Smooth driving and then it deployed. It’s a hard and shocking deployment that hits you in the back of the head very aggressively causing my head jolt forward from the impact.

The contact owns a 2014 Jeep Grand Cherokee. The contact stated that while driving at 75 MPH, the front, passenger side headrest deployed without warning. The contact's wife was sitting in the front passenger seat during the failure and was hit in the back of the head. The contact stated his wife had experienced headaches since the incident but had yet to seek medical attention. The contact notified the dealer of the incident but was offered no assistance. The manufacturer had yet to be notified of the failure. The vehicle had yet to be repaired. The failure mileage was approximately 153,000.

Mileage: 153,000

For no reason whatsoever, the headrest srs deployed. And now I have to replace it with a new one. Very expensive. And dangerous problem.

My passenger side headrest deployed randomly while my girlfriend was in the seat. She currently has a headache, we are looking into this further and what steps should be taken. Vehicle was driving maybe 10 mph when this took place. I understand this design for deployment is supposed to take place during an accident to protect the passenger from whiplash. Again, this incident took place randomly (no accident) A plastic clip broke off, causing the headrest to spring and deploy. This is a dangerous safety design flaw and Jeep should have a recall for this component. There were NO warning lamps, messages or other symptoms of the problem prior to the failure. The incident occurred on August 4, 2022.

The contact owns a 2014 Jeep Grand Cherokee. The contact stated that while she was stopped at a store parking lot, she heard a popping sound as the front passenger’s side headrest inadvertently deployed. The contact stated that she was not aware of any warning lights being illuminated. The contact re-inserted the headrest into the seat however, the headrest was not secured and would detach from the seat while driver over rough road surfaces. The vehicle was not taken to a dealer or independent mechanic. The vehicle was not diagnosed or repaired. The manufacturer had not been informed of the failure. The failure mileage was approximately 50,000.

Mileage: 50,000

Headrest popped open out of nowhere driving down the road. Luckily I was leaning forward

Driver seat active headrest deployed for no reason.

The Active Head Restraint system, which is integrated into the headrest unexpectedly deployed while I was safely operating the vehicle on the highway. The impact to the back of my head caused a concussion. The vehicle was not involved in a collision or other kind of accident that would trigger the system to deploy. After parking the vehicle and inspecting the headrest, it was observed that several plastic fastening components failed causing the unintended deployment of the system. It was also observed that the plastic around the metal fastening pin had failed. Internet research shows that this is a known problem with Fiat Chrysler automobiles. A Federal investigation is ongoing relating to this issue. Further, there is a class action lawsuit in the state of California.

Vehicle was parked when the front passenger headrest exploded.

Passenger Headrest safety feature deployed while a passenger and I were driving hitting him in the back of the neck.

The drivers active headrest deployed while sitting parked in driveway. Came out the the jeep this morning and the clips that hold it together broke. This is a part of the safety system.

My 2014 Jeep Grand Cherokee automatic headrest deployed. My wife was driving as normal and she was hit over the head by the headrest. It was deployed under normal driving conditions. There was no accident. This is very dangerous because of the sudden surprise. She could have been killed!!!!!

I have a 2014 SRT jeep I was at the car wash and my passenger head rest system deployed I look inside and saw that the clips were broken.

PASSENGER HEAD RESTRAINT HEADREST DEPLOYS WITHOUT COLLISION. WHILE PARKED IN DRIVEWAY OVERNIGHT, (POPPED OPEN AND FORWARD). DEALERSHIP FOUND NO FAULTS

Deployed head rest while vehicle was in parked and engine was off.

While driving my vehicle on an interstate, I felt something hit the back of my head against my hairclip. Once stopped at a light, I tried to adjust my power seat thinking that it had somehow readjusted itself (I have been waiting over 6 months for a new PCM and lots of little power gremlins have shown up with the engine and other systems). When that did not help the issue, I reached to my headrest to see if I could adjust it when I realized that it had popped open. There was no incident/accident to cause this.

The driver's side headrest exploded forward when no one was in it. 10/12/21 the Jeep was taken to the Buffalo airport. Early Afternoon, 10/13/21 it was picked up. When the car was picked up, it was found with the headrest exploded. After close inspection of the car, no damage was found to indicate a collision had happened. The safety of others is an issue because it inhibits the driver from properly seeing the road after it exploded. The problem is being solved by our own mechanic. No inspection has been made by any authorities or insurance reps. No warning lights, messages or symptoms were observed before the headrest exploded. You can see pictures attached.

Driver head restraint for 2014 Jeep Grand Cherokee deployed while sitting at the airport between July 13, 2021 and July 18th 2021. Car was not in motion. Took car to Jeep dealership for inspection and replacement. It was determined by the dealership "Internal latch will not reset and hold properly". Head restraint was replaced with a new one. Mileage was 89,883. No warning messages or symptoms. Dealership stated they could not replace the passenger head restraint until it also "fails".

Upon performing a quick brake to avoid hitting a dog that ran into my neighborhood street the headrest on the passenger seat sprang out forward and will not reset into place even after pulling it back. It springs back out forward.

driver seat heard rest deployed and cannot be reset. this almost caused a serious accident

Sitting in the driver seat parked. The active headrest suddenly deployed . No collision detetected and the latch is still holding the release pin in place, no chassis codes showing deployment. Upon furthur investigation the plastic brackets holding the pin on either side seemed to have broken as if the plastic had aged or was under to much stress. Thankfully i was leaning forward enough that it barely hit the back of my head and the cushioning absorbed much of the impact pressure.

The contact owns a 2014 Jeep Grand Cherokee. The contact stated that while driving approximately 35 mph when the vehicle's driver seat headrest suddenly deployed. The contact had spoken to the dealer however the appointment for the repair had not occurred as of yet. The contact stated the driver received neck injuries however no medical attention was needed. The manufacturer was made aware of the failure and confirmed that there were no recalls on the vehicle. A case was opened regarding the matter. The approximate failure mileage was 147,000. Case number is [XXX]. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).”

Mileage: 147,000

Front passenger active headrestraint defective. Headrest activated erroneously when plastic brackets holding steel bar broke. This caused the headrest to forcefully extend/deploy forward. Driver side headrest was not affected. Steel bar remained captured in claw which would have released steel bar if vehicle should be rear ended thus causing active headrestraint to engage (note: vehicle was not hit in this case). Should this occur with passenger in seat or to driver side while vehicle in motion it can cause an accident or injury to seat occupant.

May 3,2021 while driving on Route 93 south I drove over a rough patch on the road as soon as I felt the bump in the road I heard a very loud pop. I pulled into a gas station and inspected my car that's when I discovered the passenger headrest deployed, fortunatley I was alone at the time. No one was hurt.

While driving the drivers side headrest blew forward causing my head to violently push forward, contacted a dealership but no response as of yet.

UNKNOWN I was parked when out of no where i heard a poping noise and i lucky no to have my head on the head rest at the moment of it popping , till when i tried putting my head on it i felt something off and thats when i saw that the head rest poped . I was not in a crash i didnt not hit anyone or was hit by anyone as well just happened on its own .

While driving, I heard a loud explosion, and my head/ neck jerked forward to the steering wheel. I immediately thought someone hit me from the back. My daughter in the passenger seat shouted, “Are you Ok?” She told me that the back head rest exploded. I was shaking and tears filled my eyes as I pulled over to the side of the road. The driver’s headrest deployed for NO reason! I was so lucky that this did not cause a major accident! That evening (and for the next 4-5 days), I had a headache and lower neck pain. Today, it still feels sore. Even though the dealer fixed it, the salesmanager could not confirm if the new head restraint had the same faulty parts inside. My daughter is 15 1/2…She is scared to death of learning to drive in my Jeep. She witnessed the restraint deploying, and doesn’t want that to happen to her. Me either! I have been a Jeep owner for 22 years. Sad to say that I might not be much longer :-/,

Driver’s Car seat headrest pop out while running almost causing an accident.

The active head restraint on the passenger side deployed on its own with no outside influence

The headrest on my 2014 jeep grand cherokee deployed on its own while driving. The headrest is pushed so forward that i am unable to drive my car safely.

While driving with my husband and me sitting in the passenger seat the passenger head rest deployed hitting me in the back of my head

I was preparing to stop at a stop sign when I heard a pop/burst. It was startling. I thought some glass or something broke but couldn’t see where. I looked over and I noticed my car seat headrest was open. Thank God no one was sitting there. And no one has for months now. So I’m unsure why it would have done that.

The headrest of the passenger seat popped out (like an explosion). I understand there are several investigations and was wondering if this is something that the company will replace for free?

Passenger headrest deployed without accident and struck passenger in the back of the head with a great deal of force.

Driver’s side active head restraint deployed while vehicle was parked in driveway over night.

While driving the headrest deployed and hit me in back of head.

Headrest safety feature deployed randomly.

At approximately 2:00 PM, on January 17, 2021, my wife was sitting in the front passenger seat of our 2014 Jeep Grand Cherokee Summit waiting for me so that we can drive to Columbus, GA for my brother's funeral. Then, for no reason at all, the headrest of the passenger popped open. My wife screamed because she thought someone was hiding in the back seat and had smacked her on the back of her head. We don't know why it happened but would like for it to be fixed by Jeep. A replacement headset was estimated to cost about $1000.00.

The contact owns a 2014 Jeep Grand Cherokee. The contact stated while driving at 30 mph, the front passenger’s side active headrest restraint fractured and detached, hitting the contact's wife on the head. There was no impact to the vehicle that could have caused the active headrest restraint to become detached. The vehicle was not diagnosed nor repaired. The dealer and manufacturer were not made aware of the failure. The failure mileage was 68,013.

Mileage: 68,013

While driving home all of a sudden there was a loud pop and instantly hit in the back of the head WHILE driving. Instant headache and throbbing to the back of my skull. I pulled over as soon as I could to see that my driver side headrest had deployed. Further inspection it appears the plastic inside the head rest is broken so it can not be reset. This is an extreme safety issue! Just driving down the same road we've driven on multiple times to be hit in the back of the head while driving. If my wife was driving I am not sure how that would have turned out as she already has neck issues. THE CONSUMER STATED THE VEHICLE HAD NOT BEEN REPAIRED AS THE COST IS TOO HIGH. THE CONSUMER STILL DRIVES THE VEHICLE.

Active head rest on driver side released while in parking lot. There was no contact or accident. There is a plastic piece inside the head rest that snapped and the head rest launched forward. I need to bring it to dealer to get fixed I suppose and also pay for it I believe, but this seems to be a safety issue and a defect - not something I should have to pay for.

WHILE DRIVING ON THE FREEWAY, PASSENGER SIDE HEADREST RANDOMLY EXPLODED OPEN WITH GREAT FORCE AND A LOUD BANG, HITTING THE PASSENGER ON THE BACK OF THE HEAD. THERE WAS NO REASON FOR THE HEADREST TO DO THIS, AND MY PASSENGER WAS INJURED.

Mileage: 99,900

THE ACTIVE HEADREST ON THE DRIVERS SIDE OF THE JEEP FIRED OFF WITHOUT AN ACCIDENT.

Mileage: 129,700

WE WERE IN A CHURCH PARKING LOT, SUNDAY MORNING AT ABOUT 10AM. OUTSIDE TEMP WAS 65 DEGREES. VEHICLE WAS STATIONARY. MY WIFE GOT IN THE PASSENGER SEAT AND THE HEADREST POPPED OUT AND STRUCK HER IN THE BACK OF HER HEAD. SHE LATER DEVELOPED A HEADACHE AND GENERAL DIZZINESS. WE STAYED IN THE REST OF THE DAY SO SHE COULD LAY DOWN. NOT SURE IF A TELESCOPING HEADREST WAS A FEATURE, I DID A WEB SEARCH TO SEE WHAT THE ISSUE WAS. I READ ABOUT THE 'EXPLODING HEADREST', A TERM THAT DESCRIBES WHAT IT WAS LIKE. LOOKING AT THE INSIDE OF THE HEADREST, I CAN SEE THE BROKEN PLASTIC TABS THAT WERE DESCRIBED BY OTHERS. I ASSUMED THIS WOULD BE A RECALL ITEM, BUT WAS DISAPPOINTED TO LEARN IT WAS NOT. AFTER CALLING THE DEALER, WE WERE GIVEN AN ESTIMATE OF $850 TO REPLACE IT. THIS IS OBVIOUSLY A BAD DESIGN AND SHOULD BE REPLACED AS A RECALL FIX. WE DON'T HAVE THE MONEY NOW SO WILL HAVE TO LIVE WITH IT EXTENDED.

Mileage: 85,270

WHILE DRIVING MY HEAD REST DEPLOYED AND STUCK ME IN THE BACK OF MY HEAD/NECK. I AM NOT ABLE TO ADJUST IT BACK TO THE ORIGINAL POSITION.

Mileage: 100,000

ACTIVE HEADREST RESTRAINT DEPLOYED ON IT'S OWN W/O ACCIDENT

Mileage: 83,000

AIRBAG IN DRIVER'S HEADSET ACTIVATED WHEN STOPPING AT A RED LIGHT IN TRAFFIC. THE HEADREST HIT THE BACK OF MY HEAD HARD CAUSING NECK PAIN HEADREST IS NOW ENGAGED MAKING IT DIFFICULT TO DRIVE

THE PASSENGER SEAT HEAD REST ACTIVATED WHILE DRIVING.

I WAS SITTING IN THE DRIVER'S SEAT THE VEHICLE WAS OFF AND PARKED AND THE ACTIVE HEADREST DEPLOYED OUT OF NOWHERE. I WAS STRUCK IN THE BACK OF THE HEAD AND SUFFERED A CONCUSSION, NECK AND SHOULDER INJURY AND WHIPLASH.

Mileage: 65,000

THE VEHICLE WAS STATIONARY, THE DOOR WAS OPENED, THEN MY RIGHT PASSENGER HEADREST POPPED FORWARD AND OUT BEFORE THE PASSENGER SAT DOWN WITH LITTLE TO NO MOTION OTHER THAN THE DOOR OPENING.

Mileage: 70,000

PASSENGER HEADREST DEPLOYED ON ITS OWN WITH THE CAR PARKED AND ENGINE OFF. I CAN SEE A PLASTIC CLIP THAT IS BROKEN THAT NORMALLY HOLDS A METAL PIN IN PLACE TO KEEP THE HEADREST IN PLACE

MY VEHICLE WAS PARKED IN GARAGE OVERNIGHT. WHEN I GOT INTO MY VEHICLE I NOTICED THE DRIVER SIDE HEADREST WAS HANGING DOWN. I TOOK A LOOK AND NOTICED TWO PLASTIC PIECES WERE BROKEN. I DID A QUICK SEARCH TO SEE IF ANYONE ELSE HAD THE SAME ISSUE AND FOUND THAT EVERY GRAND CHEROKEE FORUM PEOPLE WERE HAVING THE SAME ISSUE. THE VEHICLE WAS STATIONARY AND HAS NOT BEEN IN A COLLISION, ADDITIONALLY I HAVEN'T ADJUSTED MY HEADREST IN YEARS. IT SEEMS THAT THE PIECES ARE FAILING ON THE ACTIVE HEADREST.

Mileage: 99,000

DRIVING SUV (NO PASSENGERS) STRAIGHT ON CITY STREET & FRONT PASSENGER SEAT HEAD REST ACTIVATED. NO CONTACT WITH ANY OBJECT.

Mileage: 53,350

VEHICLE WAS IN MOTION. I WAS DRIVING ON A CITY STREET WHEN MY PASSENGER HEADREST POPPED OUT OF PLACE. UNKNOWN. I HAD NO COLLISION OR WAS NO BUMPY ROAD CONDITIONS. THE PLASTIC PART HOLDING THE HEADREST TOGETHER LOOKS TO BE BROKEN. IM AFRAID MY DRIVER SIDE HEADREST MIGHT POP OPEN WHEN DRIVING ON THE HIGHWAY AND HIT ME AND CAUSE A COLLISION.

Mileage: 67,000

FRONT PASSENGER SEAT HEADREST POPPED OPEN, INEXPLICABLY. IT CANNOT BE MOVED BACK INTO POSITION. THIS COULD HAVE CAUSED INJURY IF SOMEONE HAD BEEN SITTING IN THAT SEAT AT THE TIME OF MALFUNCTION. THE SEAT MALFUNCTIONED WHILE DRIVING NORTH ON INTERSTATE 55, NORTH OF BLOOMINGTON, ILLINOIS.

Mileage: 110,000

I VEHICLE WAS PARKED AND I WAS LOADING MY BOAT ON THE TRAILER AND WHEN I GOT IN THE CAR REALIZED THEY HAD POPPED WHILE IT WAS PARKED. IT IS NOT COMFORTABLE RIDING WITH HEADRESTS POPPED AND WE ARE CONCERNED FOR OUR SAFETY IF WE WERE TO BE IN AN ACCIDENT.

Mileage: 51,000

SEAT BELT STOPPED RETRACTING, UPON INSPECTION OF THE ISSUE I WAS ABLE TO IDENTIFY TWO CRACKS IN THE PLASTIC GUIDE THE BELT RUNS THRU. THIS RESULTS IN THE GUIDE PINCHING THE BELT AND THUS KEEPING IT FROM RETRACTING. THIS RESULTS IN THE BELT BEING LOOSE WHEN WEARING AND POTENTIALLY SIGNIFICANT INJURY IN THE EVENT OF A CRASH.

DRIVER'S SIDE HEADREST TRIM VISIBLY DETACHED FROM BACKSIDE. NOTICED WHILE PARKED IN DRIVEWAY. FIRST, NOTICED TETHER HANGING OUT FROM THE TOP. THEN, WITH A FLASHLIGHT, I LOOKED INTO THE INSIDE AND SEE WHAT LOOKS LIKE PLASTIC BRACKETS BROKEN FROM THE METAL ANCHOR POINT ON TOP. I ASKED MY WIFE (HER VEHICLE) IF SHE WAS IN ANY ACCIDENT AND SHE SAID NO. DOING RESEARCH ONLINE, I FOUND THAT THIS ACTIVE HEAD REST (AHR) TRIM IS SUPPOSED TO COMPRESS A SPRING AND CLIP ONTO METAL ANCHOR. BUT THIS PLASTIC IS SHEARED OFF. OTHERS HAVE HAD THIS PROBLEM AND THERE IS A CLASS ACTION LAWSUIT COMMENCING FOR THIS ISSUE. MY WIFE NOW CANNOT SAFELY DRIVE HER VEHICLE DUE TO HEADREST SPONTANEOUS FAILURE. HOW IS SHE SUPPOSED TO USE HER VEHICLE?

Mileage: 113,000

IN THIS CASE, THE VEHICLE WAS STATIONARY OR STARTING TO MOVE IN REVERSE TO HOOK A TRAILER. AS I LIGHTLY PUT MY HAND ON THE PASSENGER FRONT HEADREST, IT SPRUNG FORWARD. THERE WAS NOT A COLLISION AT THE TIME OF THE EVENT AND NO ONE CURRENTLY SITTING IN THE SEAT, ALTHOUGH, A PERSON WAS SITTING THERE JUST A FEW MINUTES BEFORE THIS HAPPENED. UPON FURTHER INSPECTION, I SEE THE PLASTIC OF THE INSIDE OF THE HEADREST THAT HOLD A ROD TO KEEP IT ATTACHED HAD BROKEN APART. THIS SHOULD ONLY HAPPEN DURING AN ACCIDENT.

Mileage: 127,000

MY 2014 JEEP GRAND CHEROKEE OVERLAND RANDOMLY HAD THE DRIVER HEADREST POP OUT OF PLACE AND HIT ME IN THE BACK OF THE HEAD WHILE I WAS PARKED IN MY DRIVEWAY.

Mileage: 75,000

THE PASSENGER SEAT HEAD RESTRAINT DEPLOYED AND WAS NOT INVOLVED IN AN ACCIDENT AND WAS STATIONARY WHEN IT DEPLOYED.

Mileage: 80,000

VEHICLE WAS STATIONARY WHEN I NOTICED THE ACTIVE HEAD RESTRAINT WAS DEPLOYED. WHEN I INSPECTED IT I NOTICED A CLIP THAT HOLDS A METAL PIN THAT KEEPS THE HEAD REST IN PLACE WAS BROKEN. THERE IS NO WAY TO RESET IT BECAUSE OF THAT. I BELIEVE THE CLIP BROKE BECAUSE ITS TO THIN AND UNDER ALL THAT PRESSURE TRYING TO KEEP THE HEAD REST IN PLACE, IT GIVES OUT AND BREAKS.

Mileage: 73,000

I WAS ON I-95N AT APPROXIMATELY 65MPH IN NORTH CAROLINA ON 11/26/2021 WHEN MY WIFE AND I HEARD A LOUD MECHANICAL CRASH SOUND. MY WIFE WAS SITTING IN THE PASSENGER SEAT AND HAD BEEN HIT IN THE HEAD BY THE HEADREST THAT HAD EJECTED RANDOMLY. THERE WAS ABSOLUTELY NO REASON WHY THE HEADREST SHOULD HAVE DEPLOYED.

Mileage: 125,000

MY 2014 JEEP GRAND CHEROKEE WAS LESS THAN 6 YEARS OLD AND WITH 50,000 MILES ON IT IN JULY OF 2020... THE DRIVER SIDE ACTIVE HEADREST RESTRAINT DEPLOYED WHILE THE CAR WAS PARKED AND TURNED OFF. I WAS IN THE DRIVER SEAT TALKING TO MY SON WHO WAS IN THE FRONT PASSENGER SEAT, AND WE WERE WAITING FOR SOMEONE. MY HEAD WAS SUDDENLY SNAPPED FORWARD AT THE SAME TIME A LOUD BANG OCCURRED. I WAS SHOCKED BY THE INCIDENT AND REALIZED HOW LUCKY I WAS THAT I HAD NOT BEEN DRIVING, AS THIS SURELY COULD HAVE CAUSED A SERIOUS ACCIDENT. AT THAT POINT, THE CAR WAS VIRTUALLY UNDRIVEABLE AS IT PUSHED MY HEAD SO FAR FORWARD. I WAS SHOCKED WHEN I CALLED THE DEALER TO HEAR THAT THERE WAS NO RECALL ON THIS DEFECTIVE SITUATION. I THEN REALIZED MANY OTHER PEOPLE HAVE HAD THE SAME PROBLEM, AND YET CHRYSLER HAS DONE NOTHING TO RECALL THIS. I THINK THIS IS A SERIOUS SAFETY ISSUE, MADE WORSE BY THE FACT THAT THEY OBVIOUSLY KNOW THIS AND STILL ARE NOT DOING ANYTHING TO REMEDY IT.

Mileage: 50,000

THE DRIVERS SIDE SEAT BELT DOES NOT RETRACT WHEN RELEASED, CAUSING IT TO BE VERY LOOSE WHEN BUCKLING UP. NOTE: ESTIMATE OF WHEN THIS HAPPENED IS A GUESS. IT WAS PROBABLY HAPPENING FOR A WHILE ONLY SLIGHTLY AND I DIDN'T PAY A LOT OF ATTENTION TO IT. BUT NOW IT HARDLY RETRACTS AT ALL.

Mileage: 50,000

HEADREST DETACHMENT TWICE. THE HEADREST ON THE PASSENGER SEAT DETACHED DURING PARKING, WHEN I WAS LIVING IN INDIANA IN 2017. I FIXED IT IN TWIN CITY DODGE CHRYSLER IN LAFAYETTE, IN (WHERE I PURCHASED THE CAR IN 2014). NO COLLISION AT ALL AND THE HEADREST JUST DETACHED FOR NO REASON. THIS IS THE FIRST DETACHMENT. THE SECOND DETACHMENT IS ON MY DRIVER SIDE HEADREST. IT DETACHED DURING PARKING IN 2019 SEPTEMBER. I BROUGHT MY CAR TO CHAPMAN DODGE CHRYSLER JEEP IN SCOTTSDALE, AZ. THE STAFF THERE TOLD ME THE ISSUE WAS A DESIGNING PROBLEM OF GRAND CHEROKEE. THEY USED A PLASTIC PART IN HEADREST. IT IS WEAK AND CAN BREAK OFF ANYTIME. THEY SAID IF I FIX MY DRIVER SEAT HEADREST USING THE SAME PLASTICS, IT CAN STILL EASILY BREAK SIMPLY BECAUSE THE PLASTIC THING IS TOO FRAGILE. THE STAFF TOLD ME CHRYSLER MIGHT RECALL IT VERY SOON AND SO I KEEP WAITING. IT'S BEEN NOVEMBER 2020 AND STILL NO RECALL. I WANT CHRYSLER TO FIX THE PROBLEM COMPLETELY. I DO NOT WANT TO USE ANOTHER WEAK PLASTIC PART THAT CAN RANDOMLY DETACH ANYTIME. IF THE DETACHMENT OCCURS WHEN I AM DRIVING 70+ MPH, CERTAINLY IT WILL KILL ME AND SOMEONE ELSE. I AM SCARED OF THE PLASTIC PART AND SO I AM DRIVING WITHOUT IT BEING FIXED, WHICH IS REALLY CAUSING MY NECK PROBLEM BECAUSE IT PUSHES MY HEAD SEVERAL INCHES FORWARD DURING DRIVING. I REALLY WANT THE CHRYSLER TO RECALL IT AS SOON AS POSSIBLE, FOR THE SAFETY AND HEALTH OF EVERY CUSTOMER.

Mileage: 20,000

SITTING AT A STOPLIGHT THE DRIVER SIDE HEAD RESTRAINT EXPLODED. CAR WAS NOT MOVING. WAS ON A CITY STREET.

Mileage: 133,000

POPPED PASSENGER HEAD REST WHILE SITTING STATIONARY IN THE GARAGE.

Mileage: 43,479

MY VEHICLES DRIVER HEADREST POPPED OPEN, EXPOSING THE INSIDE OF THE HEADREST, RANDOMLY WITHOUT COMING INTO CONTACT WITH ANYTHING THAT WOULD'VE CAUSED THE INCIDENT.

Mileage: 80,000

I WAS GETTING READY TO LEAVE, THE VEHICLE WAS PARKED WHEN I HEARD AN EXTREMELY LOUD POP NOISE! I THOUGHT IT WAS AN ACCIDENT OR SOMETHING HAD SMACKED INTO MY CAR UNTIL I REALIZED THE LOUD NOISE CAME FROM THE HEADREST POPPING COMPLETELY OPEN! I AM VERY GRATEFUL THAT I WASN'T DRIVING AT THE TIME AS THIS SURELY COULD HAVE CAUSED ACCIDENT AND OR INJURY OR BOTH.

Mileage: 115,000

PASSENGER HEADREST DEPLOYED ON ITS OWN.

Mileage: 71,000

THE VEHICLE WAS STATIONARY IN THE DRIVEWAY AND I WAS GETTING OUT OF THE CAR WHEN I HEARD A LOUD POP AND I LOOKED OVER AND SAW THAT THE HEADREST HAD DEPLOYED OUT OF NOWHERE.

Mileage: 172,100

PASSENGER SEAT HEAD REST UNEXPECTEDLY EXPLODED OUTWARD WHILE DRIVING ON THE HIGHWAY HITTING MY WIFE IN THE BACK OF THE HEAD. COULD NOT RESET THE HEADREST AS IT SEEMS THE PLASTIC PIECE THAT HOLDS THE HEADREST INTO PLACE FAILED AND RELEASED IT.

Mileage: 45,000

THE HEADREST POPPED OUT DURING NORMAL HIGHWAY DRIVING, THE RESULT ALMOST CAUSED A HEAD ON COLLISION AT 45 MPH.

Mileage: 65,823

I WAS IN THE CAR PARKED AND OUT OF NOTHING THE HEADREST POPPED AND HIT MY HEAD. I TRIED TO SEE WHAT THE PROBLEM WAS , BUT THERE WAS NO WAY OF PUTTING IT BACK IN.

THE HEADREST ON THE SEAT, WHILE SITTING IN CAR IN MY DRIVEWAY IT BROKE LOOSE AT THE PIN AND HIT THE BACK OF MY HEAD.THE PIN REMAINED LOCKED IN AND BURST OUT AT AREA THAT HOLDS IT IN.

Mileage: 91,162

MY JEEP WAS SITTING UNDER MY CARPORT AND WHEN I WENT TO GET INTO IT THE HEADREST HAD POPPED OPEN. I DIDN'T KNOW WHAT HAD HAPPEN UNTIL I GOOGLE AND FOUND THAT OTHER PEOPLE HAD THE SAME THING HAPPEN TO THEM.

Mileage: 77,102

WHILE MY CAR WAS SITTING IDLE AT A STOP LIGHT WITHIN THE CITY LIMITS OF WILMINGTON, NC THE PASSENGER SIDE HEADREST EXPLODED. THERE WAS NO CONTACT MADE TO MY VEHICLE, THE HEADREST JUST EXPLODED AND SPRUNG FORWARD. NOBODY WAS INJURED. UNTIL I ARRIVED HOME AND GOOGLED WHAT HAPPENED I DIDN'T REALIZE THE HEADREST ACTED AS AN AIRBAG OR THAT THIS IS A KNOWN ISSUE WITH THE 2014 JEEP GRAND CHEROKEE.

Mileage: 124,027

DRIVER SIDE ACTIVE HEADREST DEPLOYED WITHOUT CAUSE. THE VEHICLE WAS UNATTENDED WHEN THIS OCCURRED, AND IS NOT REPAIRABLE WITHOUT REPLACING

Mileage: 95,500

I WAS TRAVELING 35 MPH, ALONE IN THE VEHICLE, AND THE DRIVER'S ACTIVE HEAD RESTRAINT SUDDENLY DEPLOYED WITHOUT REASON.

Mileage: 101,500

I AM DRIVING THIS MORNING TO AN APPOINTMENT IN THE I 75 WHEN A TAKE THE EXIT AT 20 MPH AND THE FRONT PASSENGER SIDE HEADREST DEPLOYED. NO CRASH , NOTHING HAPPEN OUTSIDE WHEN I SEE MY SON AND THE BOOM OF THE HEADREST

Mileage: 111,062

WHILE SITTING AT A STOP LIGHT, PASSENGER SIDE SAFETY HEADREST DEPLOYED ON ITS OWN.

Mileage: 135,000

DRIVER SIDE HEAD REST DEPLOYED AND IS PROTRUDING FORWARD.

Mileage: 81,000

DRIVERS SIDE HEADREST BECAME SUDDENLY UNATTACHED AND BROKEN WHILE STATIONARY. HEADREST CUSHION WILL NOT SNAP BACK INTO PLACE BECAUSE OF A BROKE PART INSIDE THE HEADREST WITH THE MECHANICS, THE PART IS UNKNOWN.

Mileage: 85,000

I WAS DRIVING DOWN THE HIGHWAY, MY TEENAGE DAUGHTER WAS IN THE PASSENGER SEAT. UNEXPLAINEDLY THE SEAT REST BURST FROM ITS ATTACHMENT AND HIT HER IN THE BACK OF THE HEAD. UPON FURTHER INSPECTION, THE CLIPS WERE BROKEN AND IT WAS NOT FIXABLE. THANKFULLY SHE WAS SLOUCHING AT THE TIME AND WAS NOT INJURED.

Mileage: 114,000

RE: 2014 JEEP GRAND CHEROKEE LIMITED I WAS DRIVING IN TOWN (UNDER 30 MPH) AND SLOWING DOWN FOR A STOP LIGHT. THERE WAS A LOUD POPPING SOUND... WHEN I STOPPED, I FOUND THAT THE HEADREST ON THE PASSENGER SIDE FRONT SEAT HAD SEPARATED/DEPLOYED INTO TWO MAIN PIECES THAT WOULD PUSH THE PASSENGERS HEAD FORWARD! I CANNOT RETURN THE HEADREST TO IT'S ORIGINAL POSITION! THIS MAKES IT SO THERE CANNOT BE A PASSENGER (ANYBODY!!!) SITTING IN THAT SEAT!!! I WILL HAVE TO TAKE THE CAR TO THE DEALERSHIP TO HAVE THIS FIXED!!! THIS IS WRONG AND SHOULD NOT HAPPEN!!! IT"S NOT SAFE!!! JEEP SHOULD FIX THIS AT NO EXPENSE TO THE VEHICLE OWNER (BEFORE IT EVER HAPPENS)! IT COULD INJURE SOMEONE WITHOUT ANY REASON EXCEPT FOR A CAR DEFECT! IT SHOULD BE FIXED AT NO COST TO THE VEHICLE OWNER!

Mileage: 97,000

I I WAS SITTING AT A RED LIGHT WITH NO OTHERS CARS AROUND ME AND NO OCCUPANTS IN THE CAR. ALL OF A SUDDEN I WAS HIT IN THE BACK OF THE HEAD. IT WAS HARD ENOUGH THAT I SAW STARS WHICH RESULTED IN A MINOR HEADACHE. NO LIGHTS CAME ON, NO WARNING OF ANY KIND. I PROCEEDED TO A PARKING LOT TO SEE WHAT IT WAS THAT HIT ME AND MY HEADREST HAD COME APART AND POPPED FORWARD.

Mileage: 122,000

WHILE DRIVING DOWN THE ROAD AT HIGHWAY SPEEDS THE PASSENGER SIDE ACTIVE HEADREST SYSTEM DEPLOYED. UPON EXAMINING IT APPEARS THAT THE PLASTIC STRUCTURE THAT HOLDS THE PIN IN PLACE ON BOTH ENDS FAILED ON THE END CLOSEST TO THE MIDDLE OF THE CAR. THE 'CLIP' WHICH HOLDS THE PIN AND WOULD RELEASE IT IN AN ACCIDENT WAS STILL HOLDING ONTO THE PIN. THERE WAS A PASSENGER IN THE SEAN, HOW FORTUNATELY HAD HIS HEAD FORWARD INCIDENTALLY WHEN THE DEPLOYMENT OCCURRED AND WAS NOT STRUCK.

Mileage: 105,000

THE HEADREST RANDOMLY BURSTED OPEN WHILE DRIVING. NO IMPACT OR CRASH OCCURRED DURING OR PRIOR, JUST RANDOMLY POPPED OPEN.

Mileage: 100,000

MY 2014 GC ALTITUDE HAD THE DRIVERS SIDE ACTIVE HEAD RESTRAINTS HEADREST RANDOMLY DEPLOY AS NO PART OF A COLLISION THIS PAST WEEKEND. THIS IS NOT ONLY A MAJOR SAFETY RISK FOR THE PASSENGER BUT, COULD HAVE BEEN QUITE TRAUMATIC SHOULD THE RANDOM DEPLOYMENT HAVE CAUSED A MAJOR ACCIDENT. I HAVE SPENT WAY TOO MUCH TIME RESEARCHING AND THE MOST COMMON PROBLEM IS ONE OF PLASTIC FAILURE. LOOK INSIDE THE HEAD REST FOR THE SMALL METAL, HORIZONTAL PIN AND IF IT IS STILL HELD IN PLACE BY THE METAL RETAINING HOOKS THEN THE PLASTIC FAILED IN THE HEADREST. NHTSA HAS HAD AN INVESTIGATION OPENED ON IT FOR A YEAR NOW BUT, I DON'T THINK THERE HAS BEEN ANY MOVEMENT ON IT SINCE LATE LAST YEAR AS THE MANUFACTURER STALLS FOR TIME. I HOPE THIS WILL RESULT IN A RECALL AT SOME POINT IN THE VERY NEAR FUTURE BEFORE MORE PEOPLE ARE INJURED.

Mileage: 65,000

WENT OUT MORNING TO GET INTO THE CAR THAT HAD BEEN SITTING IN THE DRIVEWAY OVERNIGHT AND FOUND THE DRIVER HEADREST DEPLOYED.

Mileage: 85,000

UPON BACKING OUT OF A PARKING SPOT MY ACTIVE HEADREST RESTRAINT DEPLOYED WITH NO REASON OTHER THAN FAULTY EQUIPMENT. THE HEADREST STRUCK THE BACK SIDE OF MY HEAD. I HAVE BEEN SUFFERING FROM A MIGRAINE FOR 2 DAYS AFTER THE INCIDENT. *DT*JB

Mileage: 87,854

THE HEADREST ON THE DRIVER SIDE SEAT DEPLOYED WITHOUT IT BEING IN A CAR ACCIDENT.

Mileage: 122,000

HEADREST DEPLOYED WITHOUT ANY ACCIDENT AND HAS BROKEN TABS NOT RUNNING JUST PARKED, CAR HAS 71,000 MILES AND JUST HAD TO REPLACE LIFTERS AND ROCKERS ALREADY NOT COVERED BY WARRANTY THAT "EXPIRED"

Mileage: 55,000

WHILE MY WIFE WAS DRIVING HER JEEP THE HEADREST ON THE PASSENGER SIDE DEPLOYED ITS SAFETY MEASURES FOR ITS ACTIVE HEADRESTS. SHE WAS GOING AROUND 15-20 MPH THROUGH A SUBDIVISION. NO JARRING OR ABRUPT MOTIONS WERE DONE DURING THE DEPLOYMENT. WHILE THIS DID STRIKE ME, IT DID NOT CAUSE ANY TYPE OF INJURIES, HOWEVER WE DO HAVE TWO CHILDREN AND I'M THANKFUL THEY WERE NOT IN THE SEAT AT THE TIME. UPON INSPECTION OF THE HEADREST, I CAN SEE WHERE PLASTIC CLIPS LOOK TO HAVE BROKEN OFF. PICTURES OF THIS ARE ATTACHED. I WOULD REQUEST THE NHTSA TO TAKE A LOOK INTO THESE REPORTS AS I'VE SEEN THEY'RE COMMON. I WORRY NOW THAT MY WIFE'S DRIVERS SIDE WILL DEPLOY ON HER AT RANDOM WHILE SHE IS DRIVING CAUSING AN ACCIDENT. I CONTACTED MY LOCAL DEALERSHIP WHO STATED THEY KNOW OF THE ISSUE HOWEVER IT IS NOT PART OF A RECALL OR WARRANTY AND WOULD LIKELY BE AROUND $1,000 TO RESOLVE.

Mileage: 115,000

MY VEHICLE WAS STATIONARY. DEPLOYED/BROKEN TABS WITH PASSENGER ACTIVE HEADREST ON MY 2014 JEEP GRAND CHEROKEE. I DID NOT HAVE ANY ACCIDENTS SO I AM CONFUSED ON HOW IT COULD HAVE EVEN DEPLOYED. I WAS IN MY VEHICLE AND NOTICED THE HEADREST WAS DEPLOYED. I AM CONCERNED BECAUSE IT IS THE SAME SYSTEM WITH MY AIRBAGS, I DO NOT KNOW IF MY AIRBAGS ARE FAULTY AT THIS POINT. I CALLED THE DEALORSHIP AND THEY SAID THERE WERE NO RECALLS FOR THIS PROBLEM. LOOKING FOR A GOODWILL REPLACEMENT OF THE HEADREST. IF SOMEONE HAS INFORMATION ON WHAT DIRECTION ICAN TAKE PLEASE HELP.

Mileage: 120,840

MY 2014 GRAND CHEROKEE WAS PARKED AND THE HEAD REST POPPED OUT. IT BROKE A PIECE WHEN IT POPPED OPEN AND NOW HAS TO BE COMPLETELY REPLACED.

Mileage: 175,000

THE ACTIVE HEAD RESTRAINT DEPLOYED WHILE PARKED IN MY DRIVEWAY. THIS IS THE DRIVER'S SIDE HEADREST. NOW MY WIFE IS AFRAID TO SIT ON THE PASSENGER'S SIDE FEARING INJURY FROM A HEADREST DEPLOYMENT ON THAT SIDE.

Mileage: 69,700

PASSENGER SIDE ACTIVE HEAD RESTRAINT (AHR) UNEXPECTEDLY DEPLOYED OVERNIGHT WHILE VEHICLE WAS PARKED IN DRIVEWAY. THERE WAS NO INDICATION THAT THEIR WAS A PROBLEM NOR WAS THE VEHICLE INVOLVED IN ANY SORT OF ACCIDENT OR IMPACT. VISUAL INSPECTION INDICATES THAT THE PLASTIC RETENTION CLIP PORTION OF THE AHR BROKE AWAY FROM THE METAL PIN MECHANISM CAUSING THE AHR TO DEPLOY.

Mileage: 50,000

I WAS DRIVING AND MY ACTIVE HEADREST DEPLOYED UNEXPECTEDLY WITHOUT CAUSE.

Mileage: 72,600

I WENT TO MY CAR ONE MORNING AND SAT IN THE FRONT SEAT. WHILE SITTING IN THE SEAT THE HEADREST MADE A LOUD PIPING SOUND AND HIT ME IN THE BACK OF THE HEAD. IT THROUGH ME FORWARD AND MY FACE HIT THE STEERING WHEEL.

Mileage: 131,499

I WAS DRIVING TODAY AUGUST 25 WHEN SUDDENLY I HEAR LIKE A EXPLOSION I THOUGHT A CAR HIT ME I FELT A PAIN IN MY HEAD. WHEN I STOPPED THE CAR I NOTICED THAT THE HEADREST OF MY JEEP WAS OPEN.

Mileage: 56,000

THE PASSENGER HEADREST DEPLOYED WHILE I WAS DRIVING DOWN THE ROAD ON A CITY STREET NO ONE WAS AROUND MY VEHICLE THE STREET WAS EMPTY MY HUSBAND WAS IN THE PASSENGER SEAT AND IT SLAMMED INTO THE BACK OF HIS HEAD. NOW I'M NERVOUS THAT THE DRIVER AIDE WILL DO THE SAME.

Mileage: 103,639

I WAS AT FAST-FOOD DRIVETHROUGH WAITING TO PAY THE ATTENDANT WHEN I FELT SOMETHING HIT MY HEAD FROM BEHIND. IT WAS THE THE DEPLOYED HEADREST THAT HAD STRUCK ME. I WAS ABLE TO DRIVE HOME AND WILL TRY TO FIND OUT HOW TO HAVE THE HEADREST RESET PROPERLY. THE VEHICLE WAS STATIONARY WITH MY FOOT ON THE BRAKE WHEN THE HEADREST DEPLOYED.

Mileage: 59,000

ACTIVE HEADREST INADVERTENTLY DEPLOYED ON AUGUST 21, 2020 ON THE FRONT PASSENGER SEAT WHILE THE CAR WAS IN MOTION. MY WIFE WAS DRIVING DOWN THE HIGHWAY AT ABOUT 70MPH, AND I WAS SITTING IN THE PASSENGER SEAT, WHICH WAS RECLINED SLIGHTLY. I BELIEVE I HAD SAT UP FOR A MINUTE AND WAS LAYING BACK DOWN IN THE SEAT WHEN I HEAD A LOUD NOISE AND FELT SOMETHING HIT THE BACK OF MY HEAD. IT SCARED ME MORE THAN ANYTHING AND ONLY HURT A LITTLE AND FOR A SHORT TIME. I DID HAVE A HEADACHE THAT NIGHT WHICH IS NOT NORMAL FOR ME, BUT NO OTHER INJURIES. I SAW THERE IS AN OPEN INVESTIGATION INTO THIS PROBLEM, NHTSA ACTION NUMBER PE19014. I WANT TO GET IT FIXED. WHAT IS THE STATUS OF THE INVESTIGATION?

Mileage: 73,950

RIVER'S SIDE HEADREST DEPLOYED WHILE VEHICLE WAS PARKED IN THE DRIVEWAY. DESIGNED TO RELEASE UPON COLLISION. UNABLE TO RESET THE HEADREST AS THE PLASTIC CLIPS ARE BROKEN, DEALERSHIP INFORMED ME THIS WAS NOT COVERED BY THE WARRANTY. CLIPS HOLDING HEADREST IN PLACE ARE PLASTIC AND DEGRADE OVER TIME DUE TO THE HEAT. WHEN THEY FAIL THE HEADREST DEPLOYS.

Mileage: 52,100

AHR ON PASSENGER SIDE DEPLOYED WHILE PARKED IN MY GARAGE OVERNIGHT. NO ACCIDENT OCCURRED TO MAKE THIS HAPPEN

Mileage: 95,344

MY WIFE AND I WERE LEAVING OUR NEIGHBORHOOD DRIVING AT ABOUT 15MPR AND ALL OF A SUDDEN WE HEARD A LOUD BANG AND IT FELT LIKE SOMEONE WAS IN THE SEAT BEHIND ME (I WAS DRIVING) THRUSTING BOTH FEET ON THE BACK OF MY SEAT. WE THOUGHT SOMETHING WAS IN THE BACKSEAT THAT MAY HAVE FLOWN OFF THE SEAT AND STRUCK ME, IT FELT LIKE A BOWLING BALL BUT NOTHING WAS IN THE BACKSEAT . THE ONLY ISSUE IS WE WERE SLOWLY COMING OUT OF OUR DRIVEWAY AND TURNING ONTO OUR STREET AND NEVER APPLIED THE BRAKES UNTIL AFTER WE HEARD THE LOUD BANG. AFTER WE CALMED DOWN WE INSPECTED MY SEAT AND NOTICED THE HEADREST WAS 'DISCHARGED ' AND LOCKED OUT IN AN UPWARD EXTENDED POSITION. WE DIDN'T KNOW IT COULD EVEN DO THIS. FORTUNATELY MY HEAD WAS NOT ON THE HEADREST AT THE TIME AND I WASN'T DRIVING FAST ON THE ROAD. THIS VIOLENT DISCHARGE COULD SERIOUSLY INJURE OR KILL SOMEONE IF IT'S NOT LOOKED INTO. I BEG YOU, PLEASE LOOK INTO THIS!!

Mileage: 115,103

WAS DRIVING TO A DOCTOR'S APPOINTMENT ONE DAY 3 MILES FROM MY HOUSE . THANKFULLY THERE WAS NOT MUCH TRAFFIC OR CARS AROUND. I HEARD A POP AND ALSO SOMETHING HITTING MY HEAD. IT SCARED ME SO PULLED OVER TO SEE WHAT HAPPENED. MY HEADREST HAD POPPED OPEN. I'M GLAD I WAS NOT SITTING ALL THE WAY BACK ON MY CHAIR SINCE I'M 9 MONTHS PREGNANT I DRIVE SITTING A LITTLE FORWARD. IF I WAS GOING FASTER OR SITTING ALL THE WAY BACK IN MY CHAIR IT COULD'VE CAUSED A CRASH.

Mileage: 51,000

THE ACTIVE HEADREST (AHR) DEPLOYED WHILE THE CAR WAS PARKED AND NOT IN USE. ADDITIONALLY, THE CAR HAS NOT BEEN IN ANY COLLISIONS. READING ONLINE, THERE ARE COUNTLESS EXAMPLES OF THIS SAME ISSUE OCCURRING.

Mileage: 120,000

DRIVER SIDE HEADREST POPPED OPEN WHILE I WAS DRIVING 65 MPH UNEXPECTEDLY. INJURING MY NECK. I WAS ON RT 528 IN ORLANDO, FL.*DT CONSUMER HAS YET TO CALL DEALER OR MANUFACTURER.*JB

Mileage: 85,351

I WAS DRIVING AND HAD JUST COME TO A STOP WHEN I WAS HIT IN THE BACK OF MY HEAD. MY HEAD WENT FUZZY AND MY NECK HURT. I THOUGHT I HAD JUST BEEN HIT FROM BEHIND. I LOOKED AND DIDN'T SEE A CAR BEHIND ME. THAT IS WHEN I NOTICED THAT MY HEADREST LOOKED DIFFERENT IT HAD SPRUNG FORWARD AND HIT ME IN THE HEAD. WHEN I LOOKED AT THE HEADREST IT LOOKED LIKE SOMETHING INSIDE HAD BROKEN.

Mileage: 40,000

DRIVERS SIDE HEADREST DEPLOYED WHILE THE CAR WAS STATIONARY PARKED IN MY HOME DRIVEWAY.

Mileage: 129,400

HEAD REST EXPLODED WHILE DRIVING ON A HIGHWAY, HITTING ME IN THE BACK OF THE HEAD.

Mileage: 105,000

TL* THE CONTACT OWNS A 2014 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT WHILE DRIVING AT 50 MPH, THE DRIVER'S SIDE HEADREST DEPLOYED WITHOUT WARNING. THE CONTACT STATED THAT HE WAS HAVING PAIN IN HIS NECK. THE CONTACT MENTIONED THAT THE PASSENGER SIDE HEADREST HAD DEPLOYED IN MAY OF 2018 AND THE HEADREST WAS REPLACED. THE VEHICLE WAS TAKEN TO THE DEALER REEDMAN-TOLL CHRYSLER DODGE JEEP RAM OF JENKINTOWN (140 OLD YORK RD, JENKINTOWN, PA 19046 215-690-3770) WERE THEY SAID SINCE THE WARRANTY EXPIRED THE COST OF THE REPAIRS WERE THE CONTACT'S RESPONSIBILITY. THE WAS NOTIFIED OF THE FAILURE MANUFACTURER AND ADVISED THAT THEY WOULD CALL BACK AFTER A DIAGNOSTIC WAS COMPLETED. THE FAILURE MILEAGE WAS 54,000.

Mileage: 54,000

THE DRIVERS SIDE ACTIVE HEAD RESTRAINT POPPED OPEN AND HIT ME IN THE HEAD WHILE REVERSING OUT OF A PARKING SPOT.

Mileage: 70,000

I WAS DRIVING BY MYSELF, THANKFULLY, AND WAS SLOWING DOWN TO TURN INTO A PARKING LOT, WHEN THE PASSENGER SIDE HEAD REST POPPED APART VIOLENTLY. I WAS TRAVELING ABOUT 20 MPH. WHEN IT EXPLODED. NOW THE FRONT OF THE HEAD REST IS SEPARATED FROM THE BACK AND JUST HANGS THERE WHILE I WAIT FOR THE DRIVER SIDE HEADREST TO SLAM INTO MY HEAD WHILE DRIVING.

Mileage: 86,000

WHILE SITTING IN A PARKED CAR, NOT IN MOTION, THE PASSENGER HEADREST BURST OPEN. THERE WAS NO CRASH, NO MOVEMENT, NO CAUSE FOR IT TO HAPPEN. MY DAUGHTER WAS SITTING IN THE SEAT WHEN THIS HAPPENED. THIS BURST FLUNG HER HEAD FORWARD AND CAUSED NECK PAIN. IT WAS COMPLETELY UNEXPECTED AND OCCURRED WITHOUT WARNING. THIS IS VERY DANGEROUS. I AM WORRIED THAT THIS MAY HAPPEN TO THE DRIVERS HEADREST WHILE I AM DRIVING AND CAUSE A CRASH FROM THE JOLT. PLEASE ISSUE A RECALL AND REPAIR THIS ISSUE. I AM IN FEAR DRIVING MY CAR THAT THIS WILL HAPPEN TO ME WHILE DRIVING.

Mileage: 113,000

I WAS DRIVING DOWN THE ROAD WHEN ALLAH SODDEN THE HEAD REST DEPLOYED HIT ME IN THE HEAD CAUSING ME TO SWERVE AND SCRAPE MY RIMS AGAINST THE CURVE ALMOST CAUSING AN ACCIDENT

Mileage: 91,328

I WAS SIMPLY DRIVING DOWN THE ROAD GOING NO MORE THAN 10 MPH. ALL OF THE SUDDEN I HEARD THIS LOUD POP/BANG AND SOMETHING HIT THE BACK OF MY HEAD. I PULLED OVER AND SAW THAT THE DRIVERS HEADREST HAD EXPLODED.

Mileage: 65,000

AS I WAS DRIVING I HEARD A LOUD NOISE, AND WASN'T SURE WHAT IT WAS AT FIRST. I LOOKED OVER AND SAW THAT MY PASSENGER SEAT HEADREST HAD DEPLOYED.

Mileage: 69,000

I AM IN NC VISITING MY FAMILY FOR THE SUMMER AND TODAY DECIDED TO GO WASH MY CAR. AS I WAS LEAVING THE CAR WASH DRIVING DOWN THE STREET (CITY STREET) DRIVING ABOUT 45 MPH AND MY PASSENGER SEAT HEADREST DEPLOYED. I'VE HAD NO ACCIDENTS NOT A BUMP OR ANYTHING FOR IT TO DEPLOY. I IMMEDIATELY TOOK IT TO JEEP AND THE GUY TOLD ME THAT IF I DIDNT GET IN A ACCIDENT, MY HEADREST SHOULD HAVE NOT DEPLOYED. THEN PROCEEDED TO TELL ME THAT IT WOULD COST ME CLOSE TO 500.00 TO GET A NEW ONE. I'VE MAINTAIN MY TRUCK AND TAKE GOOD CARE OF IT. I HAVE TWO NIECES THAT IS ALWAYS WITH ME AND THANK GOD THEY WERE NOT RIDING WITH ME TODAY. NOW I HAVE TO THINK WHILE DRIVING IS MY DRIVER SIDE HEADREST GOING TO DO THE SAME.

Mileage: 72,820

WHILE I WAS DRIVING THE HEADREST DEPLOYED AND STRUCK ME IN THE BACK OF MY HEAD, THIS IS A SERIOUS RISK AND NEEDS TO BE ADDRESSED.

Mileage: 80,000

WHILE HAVING A NICE FAMILY OUTING ON JULY 6,2020. WE WERE HEADING TO A BUTTERFLY HOUSE ABOUT AN HOUR AWAY. MY HUSBAND WAS IN THE DRIVER'S SEAT DRIVING. WHEN SUDDENLY WE HEARD A LOUD POP! SURPRISED AND CONFUSED I STARTED LOOKING AROUND EXPECTING TO FIND MY DAUGHTER HAD THROWN SOMETHING OR A POP BOTTLE EXPLODED...NOPE MY HEAD REST DEPLOYED HITTING MY HUSBAND, HARD, IN THE BACK OF THE HEAD. THIS IS NOT A SAFE ISSUE HE COULD HAVE LOST CONTROL AND CRASHED. THIS NEEDS TO BE RESOLVED.

Mileage: 90,000

THE PASSENGER HEADREST DEPLOYED WITH A PASSENGER IN THE SEAT. THE CAR WAS STOPPED AT A GAS STATION AND NOT IN MOTION AT THE TIME. IT WAS VERY DISTURBING AND MAKES ME FEARFUL OF FUTURE ISSUES ON THE DRIVER SIDE, WHILE DRIVING THE VEHICLE.

Mileage: 80,000

TL* THE CONTACT OWNS A 2014 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT HER HEADREST ON THE DRIVER'S SIDE EXPLODED WHILE SHE WAS DRIVING. THE CONTACT WAS ABLE TO PULL OVER AND SAW THE HEADREST COMPLETELY OPENED UP. THE CONTACT HAD A SORE NECK AND HEADACHE BUT DID NOT GO THE HOSPITAL BY AMBULANCE. A POLICE REPORT WAS NOT FILED AND THE CONTACT WAS ABLE TO DRIVE HOME. THE DEALER AND MANUFACTURER HAD NOT BEEN CONTACTED YET. THE VEHICLE HAD NO RECALL. THE FAILURE MILEAGE WAS 85,503.

Mileage: 85,503

I WAS DRIVING DOWN A HIGHWAY AND SUDDENLY HEARD A LOUD POP. I THOUGHT SOMEONE HAD SHOT AT MY CAR. MY HEART WAS RACING AND I WAS TERRIFIED. I CONTINUED DRIVING AND REACHED MY HOME. I GOT OUT TO INSPECT MY VEHICLE FOR ANY DAMAGE AND NOTICED THAT THE DRIVER'S SEAT HEADREST HAD POPPED OUT. LUCKILY I AM SHORT SO MY HEAD DOES NOT REACH THE HEADREST. IF I WAS TALL ENOUGH TO REACH THE HEADREST THE IMPACT FROM THE HEADREST POPPING OUT WOULD HAVE LIKELY CAUSED INJURY AND POSSIBLY A VEHICLE ACCIDENT.

Mileage: 98,000

THE ACTIVE HEAD REST ON THE DRIVER'S SIDE DEPLOYED WITHOUT ANY CONTACT WHILE THE VEHICLE WAS SITTING IN MY DRIVEWAY. THIS HAS BEEN OFTEN DESCRIBED ALL OVER THE INTERNET, AND INSPECTION SHOWS THAT THE PLASTIC HOLDING THE RETAINING PIN IN PLACE CRACKED AND BROKE. THIS IS ALSO OFTEN DESCRIBED.

Mileage: 73,300

PASSENGER SIDE HEADREST DEPLOYED AS OF IN ACCIDENT WHILE DRIVING. THE HEADREST STRUCK THE BACK OF MY WIFE'S HEAD. WE WERE DRIVING ON A SMOOTH SIDE STREET IN A NEIGHBORING GOING APPROXIMATELY 25 MPH. NO BUMPS OR OTHER OBSTRUCTIONS PRESENT.

Mileage: 87,000

FRONT PASSENGER ACTIVE-HEADREST DEPLOYED WHILE DRIVING (JUNE 21, 2020). NO COLLISION, IMPACT OR NOTICEABLE EVENT TO CAUSE ITS DEPLOYMENT. I WAS DRIVING AT HIGHWAY SPEED ON A STRAIGHT AWAY WHEN IT ACTIVATED. BY "ACTIVATED" I MEAN THE HEADREST SHOT FORWARD AN UP A FEW INCHES AND REMAINS EXTENDED AND SEEMINGLY UNSAFE. THANKFUL NO ONE WAS IN THE PASSENGER SEAT WHEN IT DEPLOYED AS IT COULD HAVE INJURED SOMEONE.

Mileage: 65,000

WHILE THE CAR WAS PARKED AT A GAS PUMP NOT RUNNING. I CAME OUT TO THE DRIVERS HEAD REST POPPED OUT. *TR

Mileage: 140,000

ON 6/26/2020 I WAS DRIVING ON THE HIGHWAY WHEN ALL OF A SUDDEN, I HEARD A LOUD POP AS IF SOMETHING HIT MY CAR SOMEWHERE BUT I HAD NOT DRIVEN OVER ANY ROAD DEBRIS OR HIT A POTHOLE NOR WERE ANY OTHER VEHICLES AROUND. I LOOKED IN THE AREA WHERE I HEARD THE NOISE AND SAW THAT THE HEADREST OF MY PASSENGER SEAT HAD POPPED APART. AFTER PULLING OVER, I SAW THAT SOMETHING INSIDE HAD COME UNDONE AND THERE WAS NO WAY TO CLOSE IT BACK. I EVEN STOPPED INTO A DEALERSHIP WHERE I THIS WAS CONFIRMED AND ALSO TOLD THAT THIS IS A KNOWN PROBLEM WITH THE VEHICLE. I WAS THEN QUOTED $634 FOR A REPLACEMENT. THAT OF COURSE DOES NOT REPLACE THE DRIVER'S SIDE HEADREST, WHICH CAN HAVE THIS ALSO HAPPEN AT ANYTIME. NOR, WAS I ABLE TO BE TOLD IF THE ISSUE HAD BEEN REPAIRED IN THE REPLACEMENT PART I WOULD HAVE TO PURCHASE OUT OF POCKET AS THIS IS NOT COVERED BY WARRANTY. I AM TRYING TO ATTACH PICS BUT IT SAYS THE FILE IS TOO LARGE.

Mileage: 54,400

I WAS IN THE PASSENGER SEAT OF MY JEEP GRAND CHEROKEE, WE WERE TRAVELING ABOUT 40 MPH AND ALL OF THE SUDDEN WE HEARD A LOUD POP, AND MY HEAD FLEW FORWARD. MY HEADREST HAD POPPED OPEN!! WE WERE NOT IN A COLLISION, NOT AT A STOP, WE WERE DRIVING!! *TR

Mileage: 43,500

I WAS DRIVING AND THE PASSENGER HEADREST POPPED FORWARD AND WILL NOT RETURN BACK TO ITS NORMAL POSITION. I WAS DRIVING IN MOTION ON THE STREET OVER RAILROAD TRACKS WHEN THE HEADREST POPPED. *TR

Mileage: 49,553

WHILE RIDING IN THE PASSENGER SEAT OF MY 2014 JEEP GRAND CHEROKEE TODAY, I FELT A HARD HIT TO THE BACK OF MY HEAD. THE HEADREST HAD JUST DEPLOYED. WE WERE TRAVELING AT APPROXIMATELY 30 MPH, ON A STATE ROUTE, WHEN IT HAPPENED. *TR

Mileage: 77,000

THE HEADREST ON THE DRIVER SEAT POPPED OUT WHEN VEHICLE WAS UNOCCUPIED AS I WAS PUTTING GAS. *TR

Mileage: 92,650

I WAS ABOUT TO START DRIVING AND THE PASSENGER HEAD REST POPPED OPEN. MY HUSBAND LOOKED INTO THE MATTER AND HE FOUND THAT IT IS A COMMON OCCURRENCE FOR THE HEAD RESTS TO "POP" OPEN. THE SOUND IS VERY LOUD AND SCARED ME. I DON'T KNOW WHAT I WOULD HAVE DONE IF I HAD BEEN DRIVING OR IF MY CHILD WAS IN THE SEAT WHEN IT HAPPENED. IF IT IS SO COMMON, WHY HASN'T THIS BEEN RECALLED? UPON FURTHER INSPECTION, THE PLASTIC PIECE HOLDING THE THING TOGETHER BROKE. WE FOUND OUT THAT THIS IS COMMON AS WELL. THIS IS VERY DANGEROUS AND SHOULD BE ADDRESSED. *TR

Mileage: 93,230

HEAD REST POPPED OPEN LIKE AN AIR BAG WHILE IN MOTION ON A HIGHWAY. *TR

Mileage: 57,000

SITTING IN RESTAURANT PARKING LOT 6-20-2020 WHEN DRIVERS SIDE HEADREST BLEW APART STRIKING DRIVER IN BACK OF HEAD. *TR

Mileage: 138,500

DURING THE WEEK OF JUNE 07, 2020 THE FRONT PASSENGER SIDE "ACTIVE HEAD RESTRAINT" SYSTEM IN THE HEADREST POPPED OPEN WHILE THE VEHICLE WAS UNOCCUPIED. UPON INVESTIGATION THE DEALERSHIP NOTIFIED US THAT A REPAIR WAS PERFORMED UNDER THE RECALL FOR THIS VEHICLE IN 2015. GIVEN THAT THE ACTIVE HEAD RESTRAINT SYSTEM WAS ACTIVATED WHILE THE VEHICLE WAS UNOCCUPIED AND PARKED IN OUR DRIVEWAY, WE FEEL UNSAFE UTILIZING THE VEHICLE WITH THE HEADREST INSTALLED ON THE DRIVERS SEAT EVEN THOUGH THE RECALL WORK HAD SUPPOSEDLY BEEN PERFORMED 5 YEARS AGO. *TR

Mileage: 70,000

TL* THE CONTACT OWNS A 2014 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT WHILE HIS DAUGHTER WAS DRIVING AT AN UNKNOWN SPEED, THE DRIVER'S FRONTAL HEAD REST DEPLOYED WITHOUT WARNING. THE CONTACT TOOK THE VEHICLE TO METROPLEX CHRYSLER DODGE JEEP RAM FIAT (2800 W. MOCKINGBIRD LN, DALLAS, TX 75285) WHERE HE WAS PROVIDED AN ESTIMATE FOR THE REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 50,000.

Mileage: 50,000

DRIVERS SIDE HEADREST SAFETY FEATURE DEPLOYED WHILE VEHICLE WAS STATIONARY AND UNOCCUPIED. *TR

Mileage: 36,680

2014 JEEP GRAND CHEROKEE ACTIVE HEADREST ON PASSENGER SIDE DEPLOYED RANDOMLY WITHOUT ACCIDENT WHILE THE VEHICLE WAS IN MOTION. I WAS MAKING A RIGHT TURN AND HAD NOT HIT ANY BUMPS. THANKFULLY, NO ONE WAS SITTING IN THE SEAT AT THE TIME, BUT I'M NOW WORRIED THE DRIVER SIDE HEADREST WILL DEPLOY WHILE I AM DRIVING. *TR

Mileage: 75,000

I WAS PARKED IN A HOSPITAL PARKING LOT FOR OVER AN HOUR AND THE HEAD REST ON THE PASSENGER SIDE OF THE CAR FLEW OUT AND SMACKED MY 16 YEAR OLD DAUGHTER IN THE HEAD. *TR

Mileage: 75,171

MY JEEP WAS SITTING IN THE DRIVEWAY WHEN THE HEADREST POPPED AND BROKE. IT IS SUPPOSED TO HAPPEN WHEN YOU ARE IN AN ACCIDENT TO PREVENT WHIPLASH. *TR

Mileage: 69,880

DRIVER SIDE HEADREST POPPED OPEN WHILE VEHICLE UNOCCUPIED. NOT A RESULT OF ACCIDENT OR OTHER INCIDENT. NO OTHER INFORMATION AVAILABLE. *TR

Mileage: 88,213

THE PASSENGER SIDE HEADREST DEPLOYED WITHOUT CAUSE. I WAS STOPPED AT A STOP SIGN ON A CITY STREET AND IT JUST DEPLOYED. THERE WERE NO OTHER CARS AROUND AND THANKFULLY, NO ONE OCCUPIED THE SEAT. *TR

Mileage: 126,000

THE HEADREST ACTIVE RESTRAINT ON MY JEEP DRIVER SIDE SEAT DEPLOYED FOR NO REASON. THE CLIPS THAT HOLD IT IN PLACE BROKE OFF. THE VEHICLE WAS RUNNING PARKED IN A PARKING LOT WITH NO ONE SITTING IN THE DRIVERS SIDE SEAT. *TR

Mileage: 50,000

I WAS DRIVING ABOUT 10 MILES PER HOUR ON DIRT ROAD WHEN ALL OF A SUDDEN MY ACTIVE HEADREST SOCCER PUNCHED ME IN THE BACK OF MY HEAD FOR SOME UNKNOWN REASON JUST OUT OF THE BLUE. I THOUGHT THE CHAIRS FLEW FROM MY BACKSEAT TO THE FRONT SEAT BUT I PULLED OVER AND MY HEAD REST EXPLODED THE CHEAP PLASTIC PIECES BROKE. I WATCHED A YOUTUBE VIDEO ON HOW TO TRY AND WELD THE PLASTIC BACK TOGETHER TO TEMPORARILY FIX IT BECAUSE I AM NOT PAYING $700.00+ TO THE DEALERSHIP TO NOT FIX IT BUT REPLACE IT WHEN THE CHEAP PLASTIC PIECES WILL BREAK AGAIN. VERY DISAPPOINTED THAT JEEP USED CHEAP PLASTIC ON THESE ACTIVE HEADRESTS THERE NOT CHEAP TO REPLACE. I'VE HAD MY JEEP 3 YEARS AND HAVE HAD SEVERAL ISSUES MY HONDA LASTED 15 YRS+ WITH VERY MINIMAL ISSUES. EVEN WHEN I WAS REAR ENDED IN 2018 MY HEADREST DIDN'T EXPLODE IT DID NOTHING. IF THIS ACTIVE HEAD REST IS CONSIDERED A SAFETY AIR BAG IT SURE DOESN'T DO ITS JOB. *TR

Mileage: 44,000

HEADREST MALFUNCTIONED WHILE DRIVING. I WAS HIT IN THE BACK OF THE HEAD AND HEARD A LOUD "POPPING" NOISE. ALMOST WRECKED MY CAR WHILE DRIVING, AND THERE WERE CHILDREN ON BOARD. THE HEADREST DEPLOYED AS IF THERE WAS AN ACCIDENT, BUT THERE WAS NO ACCIDENT. IT WAS VERY DANGEROUS. *TR

Mileage: 86,000

WHILE DRIVING DOWN THE HIGHWAY THE DRIVER SIDE HEAD REST DEPLOYED.

Mileage: 100,278

WE WERE DRIVING HOME AFTER A LONG SHIFT AT THE HOSPITAL, AND SUDDENLY WHILE WE'RE DRIVING DOWN THE HIGHWAY GOING 70, THE PASSENGER SIDE HEADREST JUST POPS, CAUSED US TO SWERVE OUT OF SURPRISE. WE TOOK IT INTO A DEALERSHIP, AND AFTER WORKING ON IT FOR A FEW MINUTES THEY SAID THAT A PART HAD BROKEN OUT OF IT WHICH CAUSED IT TO ACTIVATE. THEN THEY WANTED TO CHARGE US FOR THE PART AND LABOR WHEN IT'S OBVIOUSLY A DEFECT IF THE PART JUST BROKE OUT OF NOWHERE. I CONTACTED JEEP CUSTOMER SERVICE, AND THEY SAID SINCE I TOOK IT TO THE DEALERSHIP FIRST AND THEY POSSIBLY BROKE IT, THERE'S NOTHING THEY COULD DO. SO PRETTY MUCH THEY WANT US TO PAY FOR A SAFETY DEFECT IN THEIR PRODUCTS. *TR

Mileage: 71,717

WHILE DRIVING DOWN THE STREET, THE PASSENGER ACTIVE HEADREST STRUCK OUR PASSENGER IN THE HEAD. NOT ONLY DID THIS CAUSE PHYSICAL PAIN, IT IS ALSO ALARMING THAT THE GOVERNMENT HAS NOT ISSUED A RECALL REGARDING THIS. A SIMPLE GOOGLE SEARCH ELICITS HUNDREDS OF COMPLAINTS, YET FCA AND JEEP HAVE NOT BEEN REQUIRED TO FIX THIS. IT'S CLEAR THAT OUR JEEP GRAND CHEROKEE SUFFERS FROM THE VERY COMMON PROBLEM OF BROKEN PLASTIC WHICH RELEASES THE ACTIVE HEADREST. UTTERLY APPALLED THAT NHTSA AND FCA ARE AWARE OF THIS EXTREMELY DANGEROUS SITUATION AND YET CHOOSE TO DO NOTHING. INITIAL RESEARCH IS SHOWING THIS WILL COST ME OVER $600 TO FIX. *TR

Mileage: 103,165

DRIVER'S HEADREST DEPLOYED INADVERTENTLY WHILE DRIVING ON HIGHWAY. DEPLOYMENT HIT DRIVER PAINFULLY, BUT NO SERIOUS INJURIES. NO APPARENT REASON FOR THE DEPLOYMENT.*DT*JB

Mileage: 70,000

I JUST BOUGHT THIS CAR TODAY AND WAS ABOUT TO DRIVE OUT WHEN I NOTICE THAT THE DRIVER SEAT HEADREST HAS DEPLOYED, THERE WAS NO IMPACT ON THE CAR. I LOOKED AT THE BACK OF THE HEADREST AND NOTICE THE PLASTIC HOLD THE RESTRAINING PIN IS BROKEN. *TR

Mileage: 78,000

DRIVER SIDE FRONT HEADREST EXPLODED BEHIND MY HEAD WHILE DRIVING ON SMOOTH STRAIGHT CITY STREET AT ABOUT 20 MPH. SCARED MY WIFE AND MYSELF HALF TO DEATH NOT KNOWING WHAT HAD JUST HAPPENED.

Mileage: 27,263

WHILE THE CAR WAS UNOCCUPIED/STATIONARY, DRIVER'S HEADREST (ACTIVE HEAD RESTRAINT (AHR) SYSTEM) UNEXPECTEDLY DEPLOYED. CAR WAS NOT INVOLVED IN AN ACCIDENT, PRESENTING A SERIOUS RISK OF DRIVER DISTRACTION AND POTENTIAL HEAD AND NECK INJURIES HAD SOMEONE BEEN IN THE CAR DRIVING. *TR

Mileage: 58,300

PASSENGER SEAT HEADREST POPPED WITHOUT WARNING OR CAUSE WHILE CRUISING ON A ROAD AT 45 MILES PER HOUR. *TR

Mileage: 52,000

AS I WAS DRIVING I HEARD A SOUND LIKE I HIT SOMETHING, I GOT OUT OF THE CAR TO SEE IF I HAD BUT AFTER I WALKED AROUND THE CAR AND SAW NO DAMAGE OR SIGN OF DAMAGE I LOOKED INSIDE OF THE CAR AND REALIZE IT WAS THE PASSENGER HEAD REST THE POPPED OUT OF PLACE. *TR

Mileage: 45,257

THE HEAD REST ON THE DRIVERS SIDE OF MY 2014 JEEP GRAND CHEROKEE DEPLOYED ON ITS OWN WHEN THE VEHICLE WAS PARKED. MY JEEP HAS NEVER BEEN IN AN ACCIDENT. THE HEAD REST IS PROTRUDING SO MUCH THAT IT HURTS MY NECK WHEN I DRIVE. *TR

Mileage: 70,000

THE VEHICLE WAS IN MOTION ON A HIGHWAY. PASSENGER SIDE HEADREST SPONTANEOUSLY POPPED OPEN. *TR

Mileage: 119,000

PLASTIC BRACKET THAT HOLDS THE METAL PIN WHICH ENGAGES RELEASE HOOKS BROKE. NO ACCIDENT OR IMPACT TO TRIGGER THE MECHANISM WAS INVOLVED JUST PLASTIC PART BROKE. IT WOULD REALLY HURT IF IT RELEASES AND HITS YOUR HEAD. CAR WAS NOT BEING USED. PARKED

Mileage: 98,000

WHILE VEHICLE WAS PARKED (FORTUNATELY) THE PASSENGER SEAT ACTIVE HEAD RESTRAINT HEADREST) RELEASED BREAKING THE PLASTIC PINS HOLDING IT TOGETHER.

THE DRIVER'S HEADREST SAFETY FEATURE DEPLOYED FOR NO REASON AS THERE WAS NO IMPACT TO THE CAR.

Mileage: 55,000

TL* THE CONTACT OWNS A 2014 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE FRONT PASSENGER HEAD REST SEPARATED FROM THE SEAT INDEPENDENTLY WHILE THE VEHICLE WAS PARKED IN THE GARAGE. THE CONTACT HAD TAKEN THE VEHICLE TO DOUGLAS JEEP CHRYSLER DODGE RAM (2382 S TAMIAMI TRAIL, VENICE, FL 34293) WHERE THE CONTACT WAS PROVIDED A COST TO HAVE THE VEHICLE REPAIRED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 55,000.

Mileage: 55,000

ONE DAY I WAS REVERSING FROM MY DRIVE WAY TO TAKE MY BOYS TO SCHOOL, I HEARD A LOUD POPPING SOUND. I TURNED TO MY SON WHO WAS SITTING IN THE PASSENGER SIDE AND I NOTICED HE WAS RUBBING THE BACK OF HIS HEAD FROM PAIN. I SAW THE HEADREST HAD POPPED OPEN. *TR

THE DRIVERS SIDE ACTIVE RESTRAINT HEAT REST SUDDENLY DEPLOYED WHILE I WAS DRIVING ON THE HIGHWAY. AFTER THIS HAPPENED I WAS TRYING TO LOOK AND SEE WHY THIS HAPPENED AND NOTICED THE LOCKING MECHANISM BROKE. I THINK THE SHOULD BE A RECALL ITEM, THIS COULD BE DANGEROUS.

Mileage: 170,000

THE DRIVERS SIDE ACTIVE HEADREST POPPED OUT WHILE I WAS DRIVING DOWN THE ROAD AT ABOUT 40MPH

Mileage: 72,850

I OWN A 2014 JEEP GRAND CHEROKEE WITH ROUGHLY 50,000 MILES. THIS MORNING, I ENTERED MY CAR (WHICH HAD BEEN PARKED FOR SEVERAL DAYS AND HAD NOT BEEN USED), AND MY FRONT PASSENGER HEAD REST DEPLOYED. UPON INSPECTING THE HEAD REST, IT LOOKS AS IF THE MOLDED PLASTIC PIECE THAT HOLDS A SECURING/FASTENING PIN IN PLACE BROKE. I AM UNABLE TO RESET THE HEADREST DUE TO THE BROKEN/DEFECTIVE PIECE. I VISITED SEVERAL JEEP OWNER FORUMS, AND IT SEEMS AS IF THIS IS A SIGNIFICANT SAFETY ISSUE THAT HAPPENS TIME AND AGAIN. IT NEEDS TO BE CORRECTED. I WAS LUCKY NO ONE WAS SITTING IN THE SEAT WHEN THE HEAD REST DEPLOYED. I HOPE THE SAME THING DOES NOT HAPPEN TO THE DRIVER'S SIDE HEAD REST (PARTICULARLY, WHILE I'M DRIVING).

Mileage: 50,000

THE DRIVERSIDE ACTIVE HEADREST DEPLOYED, HITTING THE BACK OF MY HEAD WHILE DRIVING. I WAS MAINTAINING A CONSISTENT SPEED ON A SMOOTH HIGHWAY WHEN IT HAPPEN. LOOKING AT THE HEADREST YOU CAN SEE SOME BROKEN PLASTIC PART THAT MAY HAVE LEAD TO IT'S UNEXPECTED DEPLOYMENT.

Mileage: 94,800

VEHICLE IN MOTION. FREEWAY DRIVING SPEED ON US101. DRIVER'S SIDE SEAT HEADREST RESTRAINT SUDDENLY 'POPPED' AND EXPANDED INTO THE BACK OF MY HEAD WITHOUT WARNING. NO ACCIDENT OR OTHER TO CAUSE THE RESTRAINT SYSTEM TO RELEASE. VERY DANGEROUS SITUATION TO HAVE OCCUR UNEXPECTEDLY WHEN DRIVING 60 MPH. UPON EXAMINATION, I FOUND THE STRUCTURE THAT HOLDS THE SYSTEM TOGETHER, WHICH IS UNDER CONSTANT PRESSURE, WAS MADE OF PLASTIC. THE PLASTIC ARMS THAT HOLD A METAL RELEASE PIN, HAD FATIGUED OVER TIME AND SIMPLY BROKE, WHICH RELEASED THE HEAD RESTRAINT UNEXPECTEDLY. FURTHER, IT CANNNOT BE RESET. REQUIRES AN EXPENSIVE REPLACEMENT. THIS IS A DANGEROUS MATERIAL CONSTRUCTION DESIGN DEFECT.

Mileage: 70,000

DRIVERS SIDE HEADREST DEPLOYED ON IT'S OWN. NO ACCIDENTS OR ANYTHING TO CAUSE IT. NOT SURE WHEN IT DEPLOYED I WAS NOT IN THE CAR WHEN IT HAPPENED.

Mileage: 70,000

PASSENGER SIDE HEAD REST DEPLOYED.

WHILE DRIVING (MOTION) ON HIGHWAY 378 - LEXINGTON, SC - 2/14/20, THE PASSENGER SEAT POPPED OUT UNEXPECTEDLY, LUCKILY NO ONE WAS SITTING IN THE PASSENGER SEAT AT THE TIME. I'M WORRIED THIS WILL HAPPEN WITH MY DRIVER'S HEAD SEAT AT THIS TIME. I WENT TO THE DEALERSHIP TO GET IT FIXED AND THEY SAID WOULD COST ME $700, SINCE MY WARRANTY WAS EXPIRED. I CALLED CHRYSLER/JEEP CUSTOMER SERVICE AND FILED A CLAIM FOR THEM TO WAIVE THE $700 FEE. THEY TOLD ME THAT SINCE I WAS THE (2ND) OWNER NOT THE ORIGINAL OWNER AND THAT MY WARRANTY WAS EXPIRED THEY DENIED MY CLAIM. I TOLD THEM WHEN I BOUGHT THE CAR THERE HAVE BEEN NO WRECKS RECORDED ON THE VEHICLE AT ALL, THIS WAS CRAZY TO ME, THAT THEY WOULDN'T FIX MY PASSENGER HEAD SEAT. I FILED THE CLAIM ON 2/28/20 @ 1-800-992-1997. I WAS AT THE CHRYSLER/JEEP DEALERSHIP LOCATED IN COLUMBIA, SC.

Mileage: 68,000

DRIVER SIDE ACTIVE HEAD REST DEPLOYED FOR NO REASON WHILE STATIONARY/PARKED IN DRIVEWAY. IT WAS DEPLOYED WHEN I WENT OUT TO CAR IN THE MORNING.

Mileage: 55,900

THE SEAT HEAD REST OF MY 2014 JEEP BURST OPEN BY ITSELF, THIS COULD HAVE CAUSED GREAT HARM TO MY HEAD.

FCA UCONNECT SENDING FORCED UPDATES TO CERTAIN VEHICLES WITH UCONNECT SYSTEMS ONBOARD (SATELLITE SIGNAL SENT DIRECTLY TO VEHICLE). A KNOWN ISSUE BY FCA, IS THAT THE FORCED UPDATE FAILS DURING THE UPDATE RENDERING CERTAIN FEATURES USELESS. IN MY ENCOUNTER THE SYSTEM UPDATE FAILED AND MOST ELECTRONIC SYSTEMS WERE NOT FUNCTIONAL SUCH AS DEFROSTER, CONTROL OF THE POWER SEATS, THE VEHICLES LIGHTING SYSTEMS AMONG OTHER SYSTEMS. THIS IS DANGEROUS AND FCA IS AWARE OF THIS FAILURE YET THEY HAVE FAILED TO NOTIFY CONSUMERS OF SUCH FAILURE AND HOW IT COULD ADVERSELY EFFECT THEIR CONTROL AND ACCESS TO FUNCTION OF THE MOTOR VEHICLE WHILE IN OPERATION.

Mileage: 80,779

TL* THE CONTACT OWNS A 2014 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT UPON ENTERING THE VEHICLE, THE CONTACT BECAME AWARE THAT THE PASSENGER'S SIDE FRONTAL HEADREST AIR BAG DEPLOYED INDEPENDENTLY. THE VEHICLE WAS TAKEN TO MCGRATH CHRYSLER JEEP DODGE RAM,4610 CENTER POINT RD NE, CEDAR RAPIDS, IA 52402, BUT NOT DIAGNOSED. THE TECHNICIAN STATED THAT THE HEADREST OPERATED AS NEEDED AND A DEFECT WAS NOT FOUND. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 113,000.

Mileage: 113,000

WAS DRIVING ABOUT 3 MPH AND HEAD REST ON DRIVERS SIDE EXPLODED, THE HEAD REST POPPED OUT AND SOUNDED LIKE A GUN GOING OFF IN MY VEHICLE. IT EXPLODED FORWARD AT A HIGH RATE OF SPEED AND WAS TERRIFYING

Mileage: 127,000

I WAS SITTING IN MY FRONT PASSENGER SEAT, CAR OFF, IN PARK, AND THE HEADREST DEPLOYED. THERE WAS NO COLLISION OR MOVEMENT OR ANY KIND.

Mileage: 67,000

WHILE DRIVING STRAIGHT ON THE HIGHWAY, THE DRIVER'S SEAT HEADREST ACTIVE HEADREST DEPLOYED. THERE WAS NO COLLISION, NO OBVIOUS REASON FOR THE HEADREST TO DEPLOY. IT APPEARS THAT A PLASTIC PIECE HAS BROKEN. I CAN MOVE THE HEADREST BACK INTO PLACE, BUT IT DOES NOT LOCK BACK IN PLACE.

Mileage: 70,000

I WAS DRIVING AROUND 65 MPH ON A HIGHWAY WHEN THE ACTIVE HEADREST POPPED OUT FORCEFULLY, HITTING ME IN THE BACK OF THE HEAD. IT WAS ENOUGH TO CAUSE ME TO VEER INTO A NEIGHBORING LANE, BUT FORTUNATELY I REGAINED CONTROL OF THE VEHICLE. THERE ARE SO MANY REPORTS OF THIS HAPPENING TO OTHER DRIVERS, AND IT IS ONLY A MATTER OF TIME UNTIL IT CAUSES AN ACCIDENT. TO BE CLEAR, I DID NOT HIT A POTHOLE OR ANYTHING ON THE ROAD'THE HEADREST JUST POPPED OUT FOR NO APPARENT REASON. I INSPECTED THE HEADREST LATER AND FOUND THAT THE PIN THAT HOLDS THE HEADREST IN PLACE HAD SNAPPED IN HALF. THIS HAPPENED LAST YEAR ON A 2014 MODEL JEEP GRAND CHEROKEE.

Mileage: 70,000

HEADREST ON DRIVER SEAT POPPED OUT WHILE IN THE GARAGE. 2014 JEEP GRAND CHEROKEE OVERLAND 2WD 5.7L

Mileage: 190,000

I HAD JUST PARKED MY JEEP AND REACHED IN THE BACK SEAT TO GRAB SOMETHING WHEN MY HEADREST POPPED OPEN AND SMACKED ME IN THE SIDE OF MY HEAD. DIDNT FEEL GREAT AND I CANT GET IT CLOSE BACK UP. HEARD OTHER PEOPLE HAVE HAD THIS PROBLEM, HOPEFULLY THEY RECALL THIS SOON. LOVE MY JEEP.

Mileage: 56,631

THE HEADREST ON MY FRONTPASSANGER SEAT DEPLOYED WHILE THE CAR WAS PARKED. MY HUSBAND AND I WERE GETTING OUT TO GO INTO A RESTARAUNT AND IT POPPED FORWARD/OPEN

Mileage: 94,812

PASSENGER SIDE HEADREST BURST OPEN. NO ACCIDENT, NO COLLISION. CAR WAS PARKED.

Mileage: 89,850

I WAS DRIVING ON A CITY STREET ON CHRISTMAS EVE AT 35 MPH AND THE DRIVER SIDE HEADREST DEPLOYED AND STRUCK ME IN THE BACK OF THE HEAD. WE WERE NOT INVOLVED IN AN ACCIDENT, BUT I WAS IN SIGNIFICANT PAIN FOR A COUPLE DAYS.

Mileage: 62,000

UNLOCKED JEEP TO DISCOVER THE PASSENGER HEADREST HAD DEPLOYED. LOOKED CLOSER AT THE MECHANISM TO DISCOVER THE PLASTIC STRUCTURE, RETAINING THE "FLOATING"PIN THAT HOLDS THE HEADREST IN PLACE, WAS COMPLETELY CRACKED ALLOWING THE HEADREST TO MOVE TO ITS MOST FORWARD "DEPLOYED"POSITION. THE JEEP WAS STATIONARY ON A CITY STREET PARKED OVERNIGHT, NO COLLISION OCCURRED, AND THERE WERE NO OCCUPANTS AT THE TIME OF MALFUNCTION.

Mileage: 120,000

THE PASSENGER SIDE HEADREST HAS DEPLOYED ON ITS OWN AND IS BROKEN. IT IS UNABLE TO BE RESET. I CAN PROVIDE PICTURES IF WANTED OR NEEDED. PLEASE FEEL FREE TO CONTACT AT [XXX]. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

Mileage: 84,000

WHILE CAR WAS TRAVELING AT APPROX 45MPH ON INTERSTATE, WITHOUT ANY INTERRUPTION TO AN OTHERWISE SMOOTH RIDE, BOTH HEADRESTS DEPLOYED THE CRASH-RELEASE MECHANISM AND SPRUNG OUT TO DRILL MY WIFE (DRIVER) AND I IN THE BACK OF THE HEAD WITH HEAVY FORCE. MY FIRST THOUGHT WAS THAT WE HAD BEEN REAR ENDED. WE WERE LUCKY TO PULL OVER, AND GATHER OURSELVES BEFORE PROCEEDING (WITH A HEADACHE).

Mileage: 70,000

INADVERTENT DEPLOYMENT OF "ACTIVE HEADREST" ON DRIVER'S SEAT WITH NO ACCIDENT. HEADREST SPONTANEOUSLY BURST OPEN. VEHICLE WAS STATIONARY AND GEAR SHIFTER WAS IN PARK IN MY DRIVEWAY WITH THE ENGINE RUNNING.

Mileage: 150,000

STOPPED AT A LIGHT WITH MY DAUGHTER. (VEHICLE WAS STATIONARY) SHE WENT TO LIFT THE HEADREST AND IT DEPLOYED. POSTED TO FORUM HERE AND SAW MANY OTHERS HAVING SAME EXACT ISSUE. HTTPS://WWW.JEEPFORUM.COM/FORUM/F309/HEADREST-DEPLOYED-4265585/INDEX3.HTML

Mileage: 78,800

ACTIVE HEADREST ON DRIVE SIDE SEAT HAS DEPLOYED FOR NO APPARENT REASON. LUCKILY I WAS NOT IN THE SEAT WHEN THE HEADREST DEPLOYED. WHEN GOING TO RESET IT, PLASTIC TABS RESTRAINING IT SNAPPED AND HEADREST IS UNABLE TO BE RESET.

Mileage: 90,000

THE DRIVER'S SEAT ACTIVE HEAD REST DEPLOYED FOR NO REASON. THE VEHICLE WAS PARKED AND THERE WAS NOT IMPACT OF ANY KIND. FORTUNATELY I WAY NOT DRIVING THE VEHICLE AT THE TIME OR THE IMPACT OF THE DEPLOYMENT COULD HAVE RESULTED IN NECK INJURY, OR THE SHOCK OF THE DEPLOYMENT COULD HAVE BEEN DISTRACTING ENOUGH TO RESULT IN AN UNSAFE MOVEMENT.

Mileage: 124,563

PASSENGER HEAD REST POPPED UP WHILE DRIVING.

Mileage: 108,219

DRIVERS SIDE HEADREST DEPLOYED WITHOUT A COLLISION. VEHICLE WAS STATIONARY AND OFF.

Mileage: 80,700

THE HEADREST "DEPLOYED" ON ME WHILE DRIVING, BOPPING ME IN THE HEAD. I DON'T KNOW HOW OR WHAT TO GET THAT FIXED UNDER. THE VEHICLE WAS IN REGULAR LOW SPEED MOTION PULLING THROUGH A PARKING LOT. I BELIEVE THERE IS A DESIGN FLAW IN THE HEADREST THAT CAUSED CLIPS TO BREAK AND THEREFORE HIT ME IN THE HEAD. I BELIEVE THIS MAY BE A HUGE SAFETY RISK FOR THOSE WHO DON'T LEAN AS FAR AS I DO OR EVEN USE THE HEADREST. ALSO I WAS MOVING AT LESS THAN 5 MILES PER HOUR, THIS COULD BE A HUGE SAFETY ISSUE IF SOMEONE WAS MOVING AT A MUCH FASTER VELOCITY. I ALSO DON'T KNOW HOW THIS DEVICE WORKS OR IF ITS LIKE AN AIRBAG, AM I AT RISK IF IT RE-DEPLOYS IN THE ACTUAL CASE OF AN ACCIDENT?

Mileage: 35,000

DRIVER'S SIDE HEAD REST DEPLOYED WITHOUT ANY IMPACT. I CAME TO MY CAR IN THE MORNING TO FIND THE HEAD REST HAD DEPLOYED OVER NIGHT IN MY GARAGE.

Mileage: 85,000

WHILE I WAS DRIVING MY 2014 JEEP GRAND CHEROKEE THE HEAD REST BURST OPEN WHILE DRIVING. I WAS DOING 55 MPH ON THE HIGHWAY IN NORTH CAROLINA WHEN THIS HAPPENED AND THERE WAS NO ACCIDENT. THE HEAD REST JARRED MY SURGICALLY REPAIRED NECK AND I WAS STIFF THE NEXT DAY BUT DID NOT SEEK MEDICAL ATTENTION. I HAVE NOT TAKEN TO DEALERSHIP FOR REPAIR YET AS I AM TRAVELING .

Mileage: 98,542

WHILE DRIVING DOWN THE HIGHWAY AT APPROXIMATELY 55MPH, MY PASSENGER SEAT HEADREST DEPLOYED. NO ONE WAS SITTING IN THE SEAT AND THERE WAS NO COLLISION OR IMPACT AT THE TIME OF DEPLOYMENT. SEE ATTACHED PHOTOS. THIS ISSUE HAS BEEN DISCUSSED MANY TIMES ON THE JEEPCARES FORUM, YET NO VOLUNTARY RECALL HAS BEEN ISSUED BY CHRYSLER. I'M FILING THIS FORMAL COMPLAINT AND WILL BE CONTACTING CHRYSLER TO COVER REPLACEMENT COST.

Mileage: 104,000

SITTING IN MY DRIVEWAY WITH CAR IN PARK & FELT SOMETHING HIT THE BACK OF MY HEAD & HEARD A POP SOUND, MY HEAD JERKED FORWARD. I THEN LOOKED AT THE HEADREST & SAW THAT IT HAD COME APART

Mileage: 120,000

I AM FILING A COMPLAINT ABOUT THE 2014 JEEP GRAND CHEROKEE HEADREST. ON SATURDAY, 09/21/2019, MY DRIVER'S SIDE HEADREST DEPLOYED WHILE MY CAR WAS IN PARK. MY 17 YEAR OLD SON WAS IN THE DRIVER'S SEAT WHEN THIS HAPPENED. THE HEADREST HIT HIM IN THE BACK OF THE HEAD, THROWING HIM FORWARD, ALMOST FACE PLANTING HIM INTO THE STEERING WHEEL. NEEDLESS TO SAY, WE DID NOT DRIVE MY JEEP THE REST OF THE WEEKEND. I GOOGLED THIS ISSUE AND I AM SHOCKED AT ALL OF THE ONLINE COMPLAINTS ABOUT THIS TYPE OF HEADREST AND YET, IT FAILS TO BE A RECALL. IF MY SON WOULD HAVE BEEN DRIVING, HE COULD HAVE WRECKED, POTENTIALLY KILLING HIMSELF, MY DAUGHTER AND ME. ALL OF THE PEOPLE POSTING THEIR COMPLAINTS ONLINE SAID JEEP IS NOT COVERING THIS ISSUE, AND CUSTOMERS ARE HAVING TO PAY ANYWHERE FROM $600-$1025 FOR THE REPAIR. THIS IS A FACT. I TOOK MY JEEP TO THE DEALERSHIP AND THEY WERE GOING TO CHARGE ME $1,017 TO FIX. THIS IS NOT AN APPROPRIATE WAY TO TREAT LOYAL JEEP CUSTOMERS. THIS IS THE SIXTH JEEP I HAVE OWNED. I FILED A COMPLAINT WITH THE FCA AND FOLLOWED-UP WITH A PHONE CALL SEVERAL DAYS LATER. FORTUNATELY, THE FCA AGREED TO REPLACE BOTH OF MY HEADREST AT NO COST TO ME. THE DEALERSHIP HAS ORDERED THE PARTS AND I PLAN TO GET THE NEW ONES INSTALLED NEXT WEEK. I AM FILING THIS COMPLAINT BECAUSE I FEEL THIS SHOULD BE A RECALL AND THE MANUFACTURERS OF THE HEADREST NEED TO MAKE THIS RIGHT. THE RESULT COULD HAVE BEEN WORSE. I TRULY DO NOT WANT THIS TO HAPPEN TO ANYONE ELSE.

Mileage: 87,000

ACTIVE HEAD RESTRAINT (IN FRONT HEADREST) HAS VERY WEAK PLASTIC PARTS THAT SPONTANEOUSLY BREAK AND CAUSE THIS SAFETY MECHANISM TO DEPLOY THE HEADREST. THIS HAS A VERY HIGH PROBABILITY OF CAUSING AN ACCIDENT SHOULD THIS SPONTANEOUS DEPLOYMENT HAPPEN ON THE DRIVERS SIDE. THIS COULD OCCUR WITHOUT THE AUTOMOBILE BEING IN AN ACCIDENT. FIAT CHRYSLER REFUSES TO ACKNOWLEDGE THE WEAKNESS OF THIS SAFETY MECHANISM EVEN THOUGH THIS IS AN EXTREMELY COMMON OCCURRENCE.

Mileage: 155,555

THE HEADREST ON THE DRIVER SEAT DEPLOYED WHILE THE CAR WAS STOPPED IN PARK AND NOT IN AN ACCIDENT/COLLISION. WHEN ATTEMPTING TO REST THE HEADREST IT WAS CLEAR THAT THE PLASTIC PART THAT KEEPS THE HEADREST FROM DEPLOYING WAS BROKEN.

Mileage: 45,000

PASSENGER HEADREST DEPLOYED (VIOLENTLY AND LOUDLY SPRUNG FORWARD FROM ITS BACKING) DURING SLOW SPEED NEIGHBORHOOD DRIVING FOR NO REASON. THIS COULD HAVE CAUSED SIGNIFICANT HARM TO A PASSENGER'S HEAD/NECK HAD SOMEONE BEEN SITTING IN THE SEAT. THE DEPLOYMENT ITSELF WAS SO LOUD THAT IT SCARED AND DISTRACTED THE DRIVER AND COULD HAVE CAUSED AN ACCIDENT.

Mileage: 46,400

WHILE DRIVING, THE DRIVERS SIDE HEAD REST WAS ACTIVATED CAUSING THE ACTIVE HEAD RESTRAIN TO BE DEPLOYED.

Mileage: 59,000

ON 8-11-2019 I WAS DRIVING STRAIGHT ON A PAVED ROAD WITH MY WIFE IN THE PASSENGERS SEAT AT 35 MPH. I HEARD A VERY LOUD POP AND MY WIFE LAID FORWARD ON HER LAP IN SEVERE PAIN. THE NOISE SOUNDED LIKE A GUN SHOT. WE BOTH THOUGHT THAT MY WIFE WAS SHOT BY A GUN. SHE YELLED IN PAIN. SHE ASKED ME TO CHECK HER HEAD AND NECK FOR ANY SIGNS OF BLOOD. I PULLED OVER AND CHECKED HER OUT. I NOTICED AT THAT POINT THE PASSENGER SIDE ACTIVE HEADREST HAD DEPLOYED AND STRUCK HER IN THE HEAD. WE WERE NOT IN A ACCIDENT OR IMPACTING ANYTHING. SHE HAD HEADACHES, NECK PAIN ,VOMITING AND LOSS OF SLEEP FOR TWO WEEKS. I HAVE CALLED AND E-MAILED CHRYSLER AND THEY OPENED UP A CASE. CHRYSLER SENT OUT A INSPECTOR TO INSPECT OUR JEEP AT THE JEEP DEALERSHIP. THIS ACTIVE HEADREST DEPLOYING IS VERY DANGEROUS. THIS HAS CAUSED SERIOUS INJURIES. NO MORE PEOPLE NEED TO GET HURT BECAUSE OF THESE DEFECTIVE DEPLOYING ACTIVE HEADRESTS. WE NEED A MANDATORY FACTORY RECALL ISSUED. NO MORE DRIVERS OR PASSENGERS NEED TO GO THRU THE PAIN THAT MY WIFE EXPERIENCED.*DT *DT *DT *TR *TR*DT CONSUMER STATED VEHICLE IS FIXED.*JB

Mileage: 59,000

MY PASSENGER SIDE ACTIVE HEADREST DEPLOYED WHILE I WAS DRIVING MY VEHICLE DOWN A LOCAL STREET IN LINCROFT, NJ. THE VEHICLE HAD APPROXIMATELY 75K MILES AT THE TIME. THE VEHICLE WAS NOT IN AN ACCIDENT AND UPON VISUAL INSPECTION THE PLASTIC PART THAT LATCHES INTO THE FIXTURE SNAPPED OFF LEAVING THE HEADREST PERMANENTLY DAMAGED.

Mileage: 75,000

THE HEADREST ON MY 2014 JEEP GRAND CHEROKEE DEPLOYED. THE VEHICLE WAS SITTING IN MY GARAGE. I TRIED TO RESET IT BUT NOTICED THE PLASTIC BRACKETS WERE BROKEN AND IT CANNOT BE REPAIRED BUT NEEDS TO BE REPLACED. I AM VERY THANKFUL THAT MY CHILD OR MYSELF WAS NOT DRIVING AT THE TIME, NOT ONLY DOES THIS HAVE THE POTENTIAL TO CAUSE SERIOUS HEAD OR NECK INJURY BUT ALSO SAFETY ISSUE SHOULD THIS DEPLOY WHILE OPERATING THE VEHICLE.

Mileage: 56,000

DRIVERS HEADREST DEPLOYED FOR NO REASON. CAR WAS PARKED. PLASTIC CLIP BROKEN AND CANNOT RESET. REQUIRED TO BUY NEW HEADREST UNIT. SEEN NUMEROUS COMPLAINTS ALREADY FILED.

Mileage: 102,000

PREVIOUSLY THE CLIPS ON MY PASSENGER SEAT HEADREST CAME APART. I DID FILE A REPORT ON THAT AND JEEP DID PAY TO FIX IT. NOW THE CLIPS ON THE SAME SEAT BACKREST HAVE POPPED APART. THESE CLIPS ARE OBVIOUSLY FAULTY AS MANY OTHER JEEP GRAND CHEROKEE OWNERS HAVE HAD THE SAME PROBLEM. I BELIEVE THE NTSB NEEDS TO LOOK INTO THIS AND ISSUE A RECALL. I'M SURE THERE ARE MANY JEEP GC OWNERS WHO HAVE PAID THE OVER $700 BILL TO FIX THIS AND IT IS THROUGH NO FAULT OF THEIR OWN BUT A DEFECT THAT THE MANUFACTURER SHOULD BE FIXING. I RARELY HAVE PASSENGERS IN MY CAR AND IT IS VERY WELL CARED FOR. THERE HAS BEEN NO UNDUE STRESS PUT ON THIS SEAT WHATSOEVER TO CAUSE THIS.

Mileage: 70,321

THE DRIVER'S SIDE HEADREST DEPLOYED WHEN NOT IN AN ACCIDENT. THE VEHICLE HAD BEEN PARKED AND WHEN I WAS GETTING IN AND BARELY TOUCHED THE HEADREST IT POPPED OPEN.

Mileage: 80,000

PULLED INTO PARKING SPACE. SWITCHED OFF ENGINE AND BEFORE REMOVING SEAT BELTS TO EXIT THE JEEP GRAND CHEROKEE, THE PASSENGER HEAD REST JUST EXPLODED STRIKING MY WIFE ON THE BACK OF THE HEAD. IF THIS INCIDENT OCCURRED WHILE DRIVING IN TRAFFIC IT WOULD HAVE CAUSED ME TO TAKE MY EYES OFF THE ROAD, ABRUPTLY STOPPING TO SEE WHAT THE NOISE WAS AND CHECK ON HER. IF THE DRIVER'S HEAD REST DID THE SAME , IT WOULD SURELY HAVE CAUSED AN ACCIDENT. MY JEEP GRAND CHEROKEE HAS NOT BEEN INVOLVED IN AN ACCIDENT THEREFORE I BELIEVE THIS INCIDENT TO BE THE RESULT OF FAULTY DESIGN DANGEROUS TO THE OCCUPANTS.

Mileage: 56,735

THE ACTIVE HEADREST IN MY 2014 JEEP GRAND CHEROKEE LAREDO DEPLOYED WHILE DRIVING ON THE HIGHWAY WITHOUT WARNING. THE VEHICLE HAS NEVER BEEN IN AN ACCIDENT AND THE HEADREST HAS NO PRIOR DAMAGE BEFORE THIS INCIDENT.

Mileage: 75,000

THE DRIVERS SIDE ACTIVE HEADREST DEPLOYED WITHOUT A COLLISION. I WAS DRIVING IN A PARKING LOT AND HEARD A LOT SOUND AND WAS HIT IN THE BACK OF HEAD BY AN UNKNOWN OBJECT AT THE TIME. AFTER STOPPING AND COMPOSING MYSELF AND CHECKING MYSELF OUT AS I THOUGHT I MAY HAVE BEEN SHOT. I REALIZED THE HEADREST HAD DEPLOYED. CONTACTES TWO DEALERSHIPS IN MY AREA AND BOTH SAID THEY HAD NEVER HEARD OF THIS HAPPENING AND IT WAS NOT A RECALL AND NOT COVERED UNDER WARRANTY

Mileage: 101,247

I WAS DRIVING MY 2014 JEEP GRAND CHEROKEE ON THE HIGHWAY WHEN SUDDENLY SOMETHING SMACKED ME IN THE BACK OF THE HEAD. I HAD NO IDEA WHAT HAPPENED SO I PULLED OVER AND GOT OUT TO SEE. IT WAS THEN THAT I NOTICED THE HEADREST HAD DEPLOYED AND WAS SEPARATED AND STICKING FORWARD. LUCKILY I DID NOT RECEIVE ANY INJURIES FROM THE SMACK TO MY HEAD & ALSO WAS STILL ABLE TO MAINTAIN MY LANE OF THE HIGHWAY EVEN THOUGH IT SCARED ME TO DEATH. I THEN TOOK IT INTO MY LOCAL JEEP DEALERSHIP WHERE I WAS GREETED WITH A $679 BILL FOR A NEW HEADREST AND INFORMED THAT SINCE THERE IS NO RECALL I WOULD BE RESPONSIBLE FOR IT. I'M APPALLED THAT THIS IS ACCEPTABLE AND DEEMED SAFE. IN WHAT WAY IS A SPORADIC SMACK TO THE HEAD WHILE DRIVING SAFE? LET ALONE PAYING $679 FOR THAT SMACK TO THE HEAD. THERE HAVE BEEN MULTIPLE ACCOUNTS OF THIS HAPPENING YET NOTHING HAS BEEN DONE. CHRYSLER VEHICLES CONTAIN A CRITICAL SAFETY DEFECT INVOLVING THE MATERIALS USED IN ITS ACTIVE HEAD RESTRAINT (AHR) SYSTEM. THE AHR SYSTEMS ARE INTENDED TO QUICKLY MOVE FORWARD IN THE EVENT OF A REAR END COLLISION, RESTRAINING AND PROTECTING THE PASSENGER'S HEAD TO PREVENT WHIPLASH. THE AHR HEADRESTS ARE PRONE TO DEPLOY ABRUPTLY, EVEN WHILE THE VEHICLE IS BEING OPERATED UNDER NORMAL DRIVING CONDITIONS. WHEN THIS DEPLOYMENT OCCURS, THE HEADREST SPRINGS FORWARD, STRIKING THE DRIVER/PASSENGER IN THE BACK OF THE HEAD UNEXPECTEDLY. NOT ONLY DOES THIS HAVE THE POTENTIAL TO CAUSE SERIOUS HEAD INJURIES TO THE DRIVER/PASSENGER OF THE VEHICLE, THE DEFECTIVE HEADREST POSES A SIGNIFICANT PUBLIC SAFETY RISK IF IT OCCURS WHILE OPERATING THE VEHICLE ON A HIGHWAY OR BUSY STREET. INSPECTIONS OF THE DEFECTIVE HEADRESTS SHOW THAT INFERIOR PLASTIC THAT IS PRONE TO CRACKING WAS USED FOR A CRITICAL BRACKET IN THE AHR SYSTEM. THERE IS NO WAY TO DETERMINE WHEN AND IF THE BRACKET WILL FAIL, CAUSING THE HEADREST TO DEPLOY AND SPRING FORWARD WITHOUT WARNING.

Mileage: 84,672

WHILE VEHICLE WAS STATIONARY, PARKED IN DRIVEWAY, PASSENGER SEAT ACTIVE HEADREST FAILED INTO AN OPEN POSITION. AS STATED BY OTHERS, AND VERIFIED BY DEALER, PLASTIC RETAINING CLIPS FAILED AND CAUSED AN UNNECESSARY RELEASE. THIS IS A SEVERE SAFETY ISSUE THAT NEEDS TO BE ADDRESSED. THE DRIVERS SIDE HEAD REST COULD FAIL AT ANY MOMENT, POTENTIALLY CAUSING AN ACCIDENT THAT RESULTS IN SERIOUS INJURY OR DEATH.

Mileage: 70,700

I WOULD LIKE TO ADDRESS THIS ISSUE TO JEEP ABOUT MY PASSENGER HEADREST DEPLOYING WITHOUT ANY CAUSE WHILE MY CAR WAS IN PARK FOR MORE THAN 6 HOURS... AFTER READING MORE THAN SEVERAL THREADS AND CONCERNS FROM OTHER JEEP OWNERS AND IT ALSO HAPPENING TO THEM AND THE OUTRAGEOUS COST TO REPAIR A SINGLE HEADREST INCLUDING LABOR IS BEYOND ME. I FEEL CHEATED OUT. THIS REPAIR IS ALMOST A 800.00 REPAIR ... WHY HAS JEEP NOT MADE THIS VERY REPETITIVE ISSUE A RECALL? I FEEL JEEP SHOULD BE RESPONSIBLE FOR THE DIAG AND ALSO THE REPAIR FOR MY JEEP. I KNOW I AM NOT THE ONLY ONE THAT HAS HAD THIS ISSUE AND HAS FELT THE SAME. I AM ASKING FOR SOMEONE TO HANDLE THIS IN A FAIR MANNER. BEING A SINGLE PARENT AND NOT BEING ABLE TO FORK MONEY LIKE I AM A BANK HAS MADE THIS TREMENDOUSLY FRUSTRATING.

Mileage: 81,000

THE ACTIVE HEADREST DEPLOYED WHILE PULLING OUT OF A PARKING GARAGE FOR NO REASON.

Mileage: 72,000

ACTIVE HEAD REST ON PASSENGERS SIDE DEPLOYED WITHOUT BEING IN AN ACCIDENT. HAD MY VEHICLE IN FOR SERVICE, BRAKES AND OIL, AT THE DEALERSHIP.

Mileage: 99,000

WHILE SITTING AT A STOP LIGHT, I HEAR A POP NOISE FROM THE PASSENGER SEAT, I HEAR MY MOTHER IN LAW YELL OOOW, THE HEADREST POPPED OUT AND HIT HER IN THE BACK OF THE HEAD.

Mileage: 63,215

VEHICLE WAS IN MOTION WHEN THE DRIVER SEAT HEADREST DEPLOYED - NO ACCIDENT NOTHING.

Mileage: 110,000

ACTIVE HEADREST ON THE DRIVER'S SITE DEPLOYED WHILE SITTING AT A RED LIGHT. VEHICLE WAS STATIONARY, IN DRIVE MODE AND RUNNING. UPON INSPECTION, IT LOOKS LIKE THE PLASTIC PART THAT HOLDS THE HEADREST IN PLACE BROKE LOOSE ON BOTH SITES OF THE RESTRAINT SYSTEM.

Mileage: 86,000

WHILE IN PARK, THE DRIVER SIDE ACTIVE HEADREST DEPLOYED IN MY 2014 JEEP GRAND CHEROKEE. MY VEHICLE WAS NOT IN A COLLISION, NOR HAS IT BEEN IN THE PAST. THE VEHICLE COMPUTER SHOWS NO EVIDENCE OF A COLLISION OR CAUSE FOR DEPLOYMENT OF THE ACTIVE HEADREST. THE VEHICLE WAS AT APPROXIMATELY 77,000 MILES WHEN THIS OCCURRED. I WAS UNABLE TO RESET THE ACTIVE HEADREST, AND THE LOCAL DEALERSHIP WAS UNABLE TO DO SO AS WELL, INDICATING IT NEEDED REPLACED. UPON INVESTIGATION ONLINE, AND INSPECTION OF THE HEADREST, I FOUND THAT THERE WERE BROKEN PLASTIC PIECES IN THE BACK PART OF THE HEADREST THAT APPEARED TO BE THE CAUSE OF THE FAILED ACTIVE HEADREST. IT APPEARS EVIDENT TO ME THAT A DEFECTIVE PART OF PLASTIC BROKE AND MADE THE HEADREST DEPLOY.

Mileage: 77,000

SEAT HEADREST POPPED OUT WHILE I WAS DRIVING 6/24/19; UNABLE TO PUSH BACK IN PLACE

Mileage: 45,500

THE ACTIVE HEADREST RESTRAINTS ON MY PASSENGER SEAT HAS DEPLOYED. THERE APPEARS TO BE 2 BROKEN PLASTIC PIECES THAT HELD A SMALL METAL ROD THAT APPEARS TO HAVE CLIPPED TO A RELEASE - WHICH IS STILL IN PLACE - AS THE ROD WAS STILL HELD BY IT. UPON FURTHER REVIEW ON THE INTERNET, THIS SEEMS TO BE A COMMON OCCURRENCE WITH THIS MODEL OF JEEP/DODGE HEADRESTS.

Mileage: 80,000

HEAD REST DEPLOYED. THE CAR WAS NOT HIT OR IN AN ACCIDENT. NO ONE WAS IN CAR. IT WAS NOTICED AFTER I GOT IN THE CAR.

Mileage: 74,000

WHILE DRIVING MY 2014 JEEP GRAND CHEROKEE, MY DRIVERS SIDE HEAD REST "EXPLODED" AND HIT ME IN THE BACK OF THE HEAD. THE FORCE PUSHED ME FORWARD AND I IMMEDIATELY THOUGHT I WAS REAR-ENDED. I ENDED UP WITH A SEVERE HEADACHE AND SORE NECK. I CAN SEE THIS DEFECT EASILY CAUSING AN ACCIDENT. I WAS DRIVING STRAIGHT AHEAD, BUT COULD HAVE EASILY LOST CONTROL IF I WAS GOING AROUND A CURVE OR EXPRESSWAY RAMP. *TR

Mileage: 67,705

TL* THE CONTACT OWNS A 2014 JEEP GRAND CHEROKEE. WHILE DRIVING 30 MPH, THE PASSENGER SEAT HEAD REST RELEASED FORWARD. THE VEHICLE WAS TAKEN TO LARRY H. MILLER CHRYSLER JEEP DODGE RAM RIVERDALE (LOCATED AT 1481 W RIVERDALE RD, RIVERDALE, UT 84405, (801) 528-7478) WHERE IT WAS DIAGNOSED THAT THE HEAD REST AND REAR OF THE PASSENGER SEAT NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 92,000.

Mileage: 92,000

VEHICLE WAS STATIONARY, IN PARK. DRIVER'S SIDE HEADREST SPONTANEOUSLY DEPLOYED AND BROKE THE BRACKET.

Mileage: 73,102

DRIVER SIDE AIR CONDITIONER BLOWS HOT AIR EVEN WHEN TEMP IS SET AS LOW AS 63 DEGREES WHILE THE PASSENGER SIDE WORKS NORMALLY. SERVICE REP AT DEALERSHIP INFORMED ME THAT THIS IS A COMMON PROBLEM WITH JEEP VEHICLES. WAS TOLD REPAIRS COULD BE OVER $1000. IF JEEP KNOWS THAT THIS IS A REOCCURRING PROBLEM, WHY SHOULD I HAVE TO PAY FOR THEIR ERROR?

Mileage: 100,900

WHILE DRIVING NORMALLY THE PASSENGER SIDE ACTIVE HEADREST DEPLOYED. AFTER SEARCHING, IT APPEARS THIS IS A COMMON ISSUE, BUT THERE HAS BEEN NO RECALL. THIS IS A SAFETY ISSUE THAT COULD CAUSE AN ACCIDENT IF IT HAPPENS ON THE DRIVER SIDE. THE SYSTEM DID NOT ACTIVATE, BUT THE PART OF THE HEADREST THAT HOLDS THE LOCKING PIN BROKE, WHICH ALLOWED THE LATCH TO RELEASE WITHOUT THE SYSTEM ACTIVATING.

Mileage: 70,000

I WAS DRIVING NORMAL CITY STREET SPEED (APPROX. 40-45MPH) WHILE RUNNING SOME ERRANDS ON MARCH 23, 2019 WHEN ALL OF SUDDEN MY FRONT PASSENGER SEAT HEADREST SPRANG OPEN WITH A LOUD NOISE. THERE WAS NO ACCIDENT OR COLLISION TO PROMPT THE RELEASE OF THE HEADREST. WHEN RETURNING HOME, MY HUSBAND AND I TRIED TO PUT THE HEADREST BACK INTO PLACE WHEN WE NOTICED A PLASTIC BRACKET THAT WOULD HOLD THE PIN IN PLACE, AND THEREFORE LOCK THE HEADREST BACK INTO POSITION, WAS BROKEN. I CALLED MY LOCAL JEEP DEALERSHIP THAT FOLLOWING MONDAY TO INQUIRE ABOUT REPAIRING THE HEADREST. BECAUSE MY CAR IS OUTSIDE OF ITS WARRANTY, THE PARTS AND LABOR WOULD COST ME $1000. THE SERVICES SPEACIALIST AT THE DEALERSHIP THEN SUGGESTED TO ME THAT I SHOULD GET IN A LITTLE "FENDER BENDER" AND HAVE THE HEADREST REPAIRED UNDER MY INSURANCE COVERAGE (ALSO KNOWN AS INSURANCE FRAUD). I FIND IT APPALING THAT A FLAW IN THEIR DESIGN, WHICH COULD POTENTIALLY CAUSE AN ACCIDENT (IMAGINE IF MY DRIVER'S SIDE HEADREST ALL OF A SUDDEN DEPLOYS WHILE I'M DRIVING??), IS NOT BEING MANAGED BY THE CAR MAKER, AND INSTEAD, ACCEPTS THE MONEY FOR THE REPAIRS ANY WAY THEY CAN GET IT. I AM ABSOLUTELY DISGUSTED BY THIS INCIDENT, BUT GRATEFUL THAT NO ONE WAS SITTING IN THE PASSENGER SEAT WHEN THE HEADREST SNAPPED.

Mileage: 70,000

ON FEBRUARY 11, 2019, THE SAFETY MECHANISM IN THE DRIVER'S SIDE HEADREST DEPLOYED WHILE THE VEHICLE WAS IN PARK. THIS IS A SAFETY CONCERN BECAUSE THERE WAS NO COLLISION AND HEADREST CAN AFFECT A DRIVER'S ABILITY TO REMAIN FOCUSED WHILE DRIVING. MILEAGE AT TIME HEADREST "DEPLOYED" WAS 78,000. THERE IS ALSO A SUSPENSION ISSUE SEARCHABLE ONLINE. THE ERROR MESSAGE READS: "SERVICE ADAPTIVE DAMPING SUSPENSION SYSTEM." OWNER HAS A 2014 JEEP GRAND CHEROKEE SRT. MILEAGE WAS 78,000 AT TIME ERROR MESSAGE APPEARED. PLEASE CONTACT OWNER FOR FURTHER INFORMATION.

Mileage: 78,000

TL* THE CONTACT OWNS A 2014 JEEP GRAND CHEROKEE. WHILE DRIVING 10 TO 15 MPH, THE DRIVER'S HEADREST AIR BAG ABRUPTLY DEPLOYED. THERE WERE NO INJURIES. THE VEHICLE WAS TAKEN TO ROMANO CHRYSLER JEEP (215 W GENESEE STREET, FAYATTEVILLE, NY 13066, 315-637-3101) WHERE IT WAS DIAGNOSED THAT THE DRIVER'S HEADREST AIR BAG NEEDED TO BE RESET. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS CONTACTED AND STATED THAT THERE WAS NO RECALL FOR THE FAILURE. THE VIN WAS NOT AVAILABLE. THE APPROXIMATE FAILURE MILEAGE WAS 58,000.

Mileage: 58,000

THE HEADREST OF THE DRIVERS SEAT DEPLOYED WHILE I WAS DRIVING. I WAS DRIVING ON A HIGHWAY WITH CRUISE CONTROL AND AND THE VEHICLE WAS AT A STEADY SPEED WITH NO SUDDEN JOLTS OR STOPS. I HEARD A VERY LOUD POP AND THE HEADREST HIT ME IN THE BACK OF THE HEAD. THE INCIDENT STARTLED ME AND CAUSED ME TO HIT MY BREAKS.

Mileage: 100,020

SEATS - DRIVERS SEAT - SEAT CONTROLS BROK AWAY FROM THE SEAT. SEAT CONTROL TRIM REPLACED, SEAT FRAME REPLACED, PROBLEM HAS RETURNED AGAIN. RADIO - SCREEN GOES BLACK RANDOMLY. RADIO REPLACED 2 TIMES AND MODULE ONCE THESE ARE OVER VARIOUS DATES AN CURRENTLY AN ISSUE AGAIN. WILL SELECT CURRENT DATE

I WAS DRIVING DOWN THE HIGHWAY AT 50MPH AND THE DRIVER SIDE HEADREST DEPLOYED STRIKING ME IN THE HEAD. THIS WAS NOT CAUSED BY A COLLUSION JUST DRIVING DOWN THE HIGHWAY. SOMEHOW I WAS ABLE TO PULL OVER TO THE SIDE WITHOUT CAUSING A CRASH. UNDER FURTHER INSPECTION IT WAS NOTICED THE PLASTIC CLIPS HOLDING THE PIN WERE BROKEN. I RESEARCHED THIS AND HAVE NOTICED THIS IS A COMMON PROBLEM THAT FIAT NEEDS TO RECALL THIS YEAR MODEL AND HEADREST BEFORE SERIOUS INJURY OR DEATH IS CAUSED. ALSO THE VEHICLE IS JUST OUT OF WARRANTY SO WE HAVE TO PAY FOR THE COST OF A FAULTY SYSTEM.

Mileage: 63,000

DRIVER'S SIDE ACTIVE HEAD REST THAT IS INTENDED TO SPRING FORWARD IN A REAR END COLLISION HAS ACTIVATED AND IS NOW STICKING FORWARD. THE CAR WAS NOT IN AN ACCIDENT. THE PROBLEM IS BROKEN PLASTIC PINS IN THE HEAD REST. THERE ARE MANY OTHER SIMILAR COMPLAINTS FROM OWNERS ONLINE. I HAVE BEEN TO MULTIPLE JEEP DEALERSHIPS REGARDING THIS ISSUE AND THEY REFUSE TO FIX THE ISSUE. THEY ALSO CLAIM THAT THIS DEACTIVATES THE REST OF THE SAFETY EQUIPMENT INCLUDING AIRBAGS WHICH WOULD BE INCREDIBLY UNSAFE AND UNETHICAL FOR THEM TO NOT REPAIR THIS CLEAR DEFECT.

Mileage: 38,000

INTERIOR THE LEATHER DASH COVER IS COMING UNGLUED AND WRINKLING UP.

Mileage: 90,000

AT APPROXIMATELY 60,000 MILES MY ACTIVE HEADREST DEPLOYED ON MY PASSENGER SEAT WHILE VEHICLE WAS PARKED IN A PARKING LOT. THERE WAS NO ACCIDENT OR ANYTHING THAT CAUSED THIS. AFTER READING OTHER COMPLAINTS, THIS APPEARS TO BE A COMMON DEFECT/FAILURE OF THE PLASTIC CLIP THAT HOLDS IT TOGETHER. THIS NEEDS TO BE RECALLED. THE PRICE TO REPAIR IT IS RIDICULOUS AND IT'S OBVIOUSLY DEFECTIVE AND NEEDS TO BE ADDRESSED BY THE NHTSA ASAP. PLEASE ISSUE A RECALL ASAP. SO MANY OTHERS HAVE EXPERIENCED THE SAME THING AND THIS IS GOING TO CAUSE AN INJURY AND/OR ACCIDENT.

Mileage: 60,000

PASSENGER FRONT ACTIVE HEADREST DEPLOYED WITHOUT ACCIDENT OR WARNING. JUST POPPED OUT WHILE VEHICLE WAS PARKED IN MY GARAGE. TOOK IT TO THE DEALER, STEPHEN WADE CHRYSLER JEEP IN ST GEORGE UT, AND THEY STATED THAT THE VEHICLE WAS OUTSIDE ITS WARRANTY PERIOD AND THE REPAIR WOULD BE AROUND $600. IT APPEARS THAT PLASTIC TABS ARE ALL THAT HOLDS THIS SAFETY DEVICE TOGETHER. LUCKILY I WAS NOT DRIVING WITH A PASSENGER WHO MAY HAVE BEEN INJURED BY THE SUDDEN VIOLENT DEPLOYMENT.

Mileage: 68,000

THE DRIVER'S SEAT HEADREST HAS SPRUNG APART AND CAN'T BE RESET. THE SOFT SIDE PRESSING AGAINST THE BACK OF THE DRIVER'S HEAD PREVENTS PROPER HEAD POSITION FOR DRIVING. IF THIS HAD OCCURRED DURING DRIVING IT COULD HAVE INJURED THE DRIVER AND/OR CAUSED AN ACCIDENT. THE CONDITION OCCURRED WHILE THE VEHICLE WAS PARKED OVERNIGHT WHEN THE VEHICLE WAS NOT OCCUPIED. WHEN ATTEMPTING TO DRIVE IN THE MORNING IT WAS DISCOVERED.

Mileage: 48,000

THE PASSENGER HEADREST ERUPTED AS WE WERE DRIVING DOWN THE ROAD STRIKING ME ON THE HEAD. DIDN'T FEEL GOOD AT ALL. I WAS KINDA DAZED AFTERWARDS. GOOGLED IT AND APPARENTLY I'M NOT THE ONLY ONE. THIS IS GOING TO EVENTUALLY CAUSE AN ACCIDENT SOMEWHERE.

Mileage: 64,000

THE ACTIVE HEAD REST DEPLOYED WHILE WE WERE PARKED AND EATING TACO BELL AFTER DRIVING THROUGH THE DRIVE THROUGH. MY GIRLFRIEND AND I HAD PARKED THE JEEP AND BEGAN EATING SOME TACOS. WHILE PARKED, I HEARD A POP SOUND LIKE AN EXPLOSION. IT SOUNDED LIKE A PISTOL HAD BEEN SHOT OFF NEAR MY VEHICLE, I EVEN DUCKED FOR COVER TO ANTICIPATE THE POSSIBILITY OF MORE SHOTS, THEN I REALIZED MY GIRLFRIEND WAS INJURED. SHE HAD BEEN HIT IN THE BACK OF THE HEAD. NOT BY A GUNSHOT BUT BY MY JEEP GRAND CHEROKEE'S (LIMITED 4X4 3.6L V6 2014) ACTIVE HEAD REST SAFETY SYSTEM HAD DEPLOYED WHILE PARKED AND STRUCK HER IN THE BACK OF THE HEAD WHILE WE ATE FOOD IN THE PARKING LOT. MY GIRLFRIEND IS [XXX] AND SHE HAS SINCE SEEN A DOCTOR AND MISSED TIME OFF OF WORK OVER THE INJURY AND PAIN RESULTING FROM THIS DEFECTIVE HEADREST. AFTER READING THAT THERE HAVE BEEN OVER 150 COMPLAINTS OF THIS OCCURRING ALREADY, JEEP, CHRYSLER, DODGE, IS WELL AWARE OF THIS AND THEY HAVE DONE NOTHING TO MAKE ITS OWNERS AWARE OF THE ISSUE. THEY SHOULD BE RECALLING THIS IMMEDIATELY AND THEY KNOW IT. BUT BECAUSE THE DEVICE CANNOT BE REASSEMBLED AFTERWARDS AND MUST BE REPLACED ENTIRELY (COST FOR THE HEADREST ALONE IS ABOUT $800) AND THERE'S TWO PER VEHICLE (AT A MINIMUM) WHICH WOULD RESULT IN JEEP HAVING TO SPEND A GREAT DEAL OF ADDITIONAL TIME AND RESOURCES INCLUDING THE MOST IMPORTANT TO THEM - MONEY. SO BECAUSE JEEP DIDN'T WANT TO ACCOUNT FOR A SMALL DEDUCTION IN THEIR 1.6 BILLION DOLLARS IN PRE-TAX ANNUAL PROFITS, MY GIRLFRIEND AND I HAVE HAD TO SUFFER INSTEAD. THIS IS A VERY DANGEROUS ACCIDENT AND JUST IMAGINE IF I WERE DRIVING ON THE HIGHWAY WHEN IT DEPLOYED AND STRUCK ME I WOULD BE A DEAD MAN FOR SURE AND THERE MAY BE OTHERS AS WELL. WHERE IS THE ACCOUNTABILITY AND CONCERN FOR VEHICLE OWNERS? THOSE ARE CONVENIENCES THAT ARE PRIORITIZE FAR DOWN THE LIST; BEHIND MONEY, PROFIT, STOCK PRICE, CORPORATE GREED!! INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR ..*BF. *TR

Mileage: 68,000

THE HEADREST ON THE FRONT PASSENGER SEAT "DEPLOYED" WHILE I WAS DRIVING. THE SYSTEM IS DESIGNED TO DEPLOY DURING A REAR IMPACT COLLISION. THERE WAS NOT A COLLISION OR ANY OTHER IMPACT. I WAS IN THE CAR ALONE COMING TO A ROUTINE STOP. SUDDENLY HEARD THIS LOUD NOISE AND THE HEADREST HAD DEPLOYED. I DIDN'T KNOW I HAD THIS "SAFETY" FEATURE IN MY CAR. HAD THAT HAPPENED TO THE DRIVERS SEAT WHILE AT SPEED, IT COULD CAUSE ME TO LOSE CONTROL AS THE IMPACT TO THE BACK OF MY HEAD WOULD CERTAINLY BE A MAJOR DISTRACTION IF NOT CAUSE A CONCUSSION. I'M GETTING THE PASSENGER SEAT FIXED UNDER WARRANTY, BUT FCA SHOULD ALSO FIX THE DRIVERS SEAT TO PREVENT INJURY.

Mileage: 51,300

TL* THE CONTACT OWNS A 2014 JEEP GRAND CHEROKEE. WHILE DRIVING APPROXIMATELY 30 MPH, THE DRIVER'S SEAT HEADREST RESTRAINT DEPLOYED WITHOUT AN IMPACT OR CRASH OCCURRING. AS A RESULT, THE CONTACT SUSTAINED NECK AND BACK INJURIES THAT REQUIRED MEDICAL ATTENTION. THE VEHICLE WAS TAKEN TO HUFFINES CHRYSLER JEEP DODGE RAM PLANO (LOCATED AT 4500 W PLANO PKWY, PLANO, TX 75093, (972) 867-6000) WHERE IT WAS DIAGNOSED THAT THE HEADREST SECURITY CLIP FAILED AND THE ENTIRE HEADREST NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND DID NOT ASSIST. THE APPROXIMATE FAILURE MILEAGE WAS 74,000.

Mileage: 74,000

HEADREST EQUIPPED WITH ACTIVE HEAD RESTRAINTS DEPLOYED WHILE DRIVING DOWN A CITY STREET, STRIKING THE DRIVER IN THE BACK OF THE HEAD, THE CAR WAS NOT INVOLVED IN AN ACCIDENT AND NO IMPACT OCCURRED THAT WOULD HAVE CAUSED THE DEPLOYMENT. DRIVER WAS STRUCK IN THE HEAD FORCEFULLY AND WAS SCARED BY THE SUDDEN STRIKE ON THE BACK OF THE HEAD AND COULD HAVE CAUSED AN ACCIDENT HAD OTHER CARS BEEN AROUND. THIS SAME SITUATION OCCURRED WITH THE PASSENGER ON A SEPARATE OCCASION 2 WEEKS LATER.

Mileage: 90,000

HEAD RESTRAINT ON DRIVERS SIDE DEPLOYED WHILE VEHICLE WAS IN PARK, IN A PARKING LOT. IT HIT THE DRIVER ON THE HEAD. TRYING TO RESET, SO FAR NO LUCK. THIS COULD HAVE BEEN VERY DANGEROUS IF THE VEHICLE HAD BEEN IN MOTION, IT WAS QUITE SHOCKING TO HAVE MY HEAD HIT AND TO HAVE IT PUSHED FORWARD SUDDENLY.

Mileage: 91,000

TAKATA RECALL WHILE DRIVING MY CAR DOING 20 MPH IN NORMAL DRIVING CONDITIONS MY PASSENGER HEADREST DEPLOYED HITTING AN ELDERLY PASSENGER IN THE BACK OF THEIR HEAD. HURTING THEM. THE HEADREST DEPLOYED LIKE AN AIRBAG. IT WAS SPRING LOADED. I CALLED MY DEALER AND THEY TOLD ME IT WAS NOT COVERED UNDER WARRANTY AND THAT THERE WERE NO RECALLS. THIS IS VERY UNSAFE AND THESE HEADRESTS SHOULD NOT BE IN ANY VEHICLE AT ALL. I FEAR NOW THAT WHILE I'M DRIVING THAT THE DRIVER SIDE HEADREST WILL DEPLOYED FOR NO REASON AND HURT ME TOO WHILE DRIVING. THIS WILL CAUSE SERIOUS INJURIES. VERY UPSET

Mileage: 24,400

I WAS DRIVING ON I25 IN DENVER AND WHEN I WAS JUST GETTING OFF THE EXIT RAMP I HIT A VERY SMALL BUMP AND I HEARD A LOUD NOISE. I COULDN'T TELL IF IT WAS INSIDE OR OUTSIDE THE VEHICLE AT FIRST. I LOOKED OVER AND WAS SURPRISED TO SEE THAT THE PASSENGER HEADREST HAD DEPLOYED ITS MECHANISM TO MOVE PART OF IT FORWARD TO LESSEN THE AFFECT OF WHIPLASH FROM AN ACCIDENT. IT WAS A STARTLING NOISE AND I WONDERED WHAT WOULD HAVE HAPPENED IF A FAMILY MEMBER WOULD HAVE BEEN IN THAT SEAT AND BEEN HIT IN THE HEAD BY THE HEADREST. EVEN MORE OF A CONCERN WOULD BE IF THE DEPLOYMENT WOULD HAVE BEEN ON THE DRIVER SIDE. WHO KNOWS WHAT WOULD HAVE HAPPENED IF I HAD BEEN STARTLED BY GETTING HIT IN HEAD AT HIGHWAY SPEED. I NOW DRIVE THE CAR WITH THE SEAT ADJUSTED AT ABOUT A 60 DEGREE ANGLE TO AVOID THAT SCENARIO. I WAS SHOCKED TO FIND OUT FROM FCA THAT THERE WAS NO RECALL FOR SUCH A SERIOUS SAFETY ISSUE. I COMPLAINED TO THEM AND THEY ARE NOT STANDING BEHIND THE SAFETY OF THEIR VEHICLES. I PURCHASED THE VEHICLE IN 2017 AS A CERTIFIED PREOWNED VEHICLE AND THAT PROGRAM WOULDN'T COVER THE REPAIR OF THE VEHICLE EITHER. THE DEALERSHIP WANTS TO CHARGE ME $1,000 TO FIX IT BUT THEY CAN'T GET A NEW HEADREST BECAUSE IT IS BACK ORDERED. OBVIOUSLY THIS IS BECAUSE IT IS HAPPENING TO OTHER JEEP OWNERS. I ALSO SAW ON A JEEP BLOG THAT THIS IS HAPPENING TO OTHERS. I FOUND IT VERY HARD TO BELIEVE THAT AN OEM DOES NOT HAVE TO REPAIR A SAFETY DEVICE THAT DEPLOYS FOR NO REASON AND PUTS THE PASSENGERS AT RISK. I LOOK FORWARD TO HEARING FROM YOU.[XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).' *PM

Mileage: 44,000

TAKATA RECALL WHILE DRIVING MY CAR DOING 20 MPH IN NORMAL DRIVING CONDITIONS MY PASSENGER SIDE HEADREST MALFUNCTIONED AND DEPLOYED HITTING THE PASSENGER IN THE BACK OF THE HEAD. THE HEADREST DEPLOYED AND EXPLODED WITH A LOT OF FORCE. IT WAS A VERY SCARY SITUATION. I HAD NO IDEA THAT THE HEADRESTS WERE CAPABLE OF THAT. UPON FURTHER INVESTIGATION I SAW THAT THE PLASTIC 'CLIPS' THAT KEEP THE HEADREST FROM GOING OFF HAD BEEN COMPLETELY SHATTERED AND BROKEN MAKING THE HEADREST UNFIXABLE. WHEN I CALLED THE JEEP DEALERSHIP THEY TOLD ME IF THE 'CLIPS' WERE BROKEN THAT THE HEADREST NEEDED TO BE REPLACED. I AM SHOCKED THAT A 'SAFETY FEATURE ' MALFUNCTIONING IS A PROBLEM THAT I NEED TO PAY TO FIX. (ABOUT $680 FOR A REPLACEMENT PLUS LABOR COST) THIS COULD HAVE RESULTED IN A SERIOUS CRASH AND INJURIES. THIS STYLE HEADREST NEEDS TO BANNED. ALSO OTHER JEEP OWNERS NEED TO BE AWARE OF THIS. IT'S VERY UNSAFE AND JEEP NEEDS TO REPLACE THE HEADREST WITH A COMPLETELY DIFFERENT SAFER HEADREST. I FEAR NOW THAT WHEN I'M DRIVING THAT THE DRIVER SIDE HEADREST COULD MALFUNCTION AND EXPLODE AT THE BACK OF MY HEAD RESULTING IN SERIOUS INJURIES. IVE TALKED TO OTHER JEEP OWNERS WITH THE SAME STYLE VEHICLE AND NONE OF THEM WERE AWARE OF THIS 'SAFETY FEATURE' WITH THE HEADREST. AND NOT ONE SINGLE MENTION IN THE OWNERS MANUAL ABOUT THIS DEPLOYING HEADREST. PEOPLE NEED TO BE AWARE!!

Mileage: 24,400

TL* THE CONTACT OWNS A 2014 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE DRIVER'S SIDE HEADREST RESTRAINT SYSTEM DEPLOYED WITHOUT WARNING OR IMPACT WHILE DRIVING 20 MPH. THE CONTACT JERKED FORWARD AS IF THE VEHICLE HAD BEEN REAR ENDED. THERE WERE NO INJURIES. THE VEHICLE WAS TAKEN TO THE DEALER (ED KOEHN CHRYSLER JEEP DODGE RAM, 11282 W CARSON CITY RD, GREENVILLE, MI 48838, (616) 754-3635). THE DEALER STATED THAT THERE WAS NO RECALL ON THE VEHICLE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER PROVIDED A CASE NUMBER AND PROMISED A CALL BACK. THE MANUFACTURER ALSO INFORMED THE CONTACT TO CALL NHTSA TO FILE A COMPLAINT. THE FAILURE MILEAGE WAS 55,340.

Mileage: 55,340

CAR WAS STATIONARY IN A PARKING LOT, THE MECHANISM THAT HOLDS THE ACTIVE RESTRAINT HEAD REST TOGETHER FAILED, THE RESTRAINT SYSTEM ACTIVATED A HIT ME IN THE BACK OF THE HEAD. I NOTIFIED FCA USA. THEY TOLD ME THAT THEY WOULD NOT FIX OR PAY FOR THE SAFETY SYSTEM, THEY OFFERED NO HELP WHAT SO EVER.

Mileage: 52,900

I WAS SITTING IN THE VEHICLE PARKED NOT RUNNING. THE PASSENGER SIDE ACTIVE HEAD REST DISENGAGED AND HIT MY DAUGHTER IN LAW IN THE BACK OF THE HEAD. THE CAR WAS NOT MOVING NOR WAS THE CAR EVEN RUNNING. THIS IS SOMETHING THAT CHRYSLER SHOULD TAKE A LOOK AT BECAUSE AFTER REVIEW APPARENTLY THIS HAS BEEN HAPPENING A LOT. CHRYSLER WILL NOT HELP IN ANYWAY FOR ME TO FIX THIS AND THIS IS IT $830 REPAIR. IF THIS HAPPENS WHEN SOMEONE IS DRIVING DOWN THE ROAD SOMEONE COULD BE FATALLY INJURED AND SOMEONE ELSE COULD BE INJURED AS WELL POSSIBLY IN ANOTHER VEHICLE. THIS IS A SAFETY HAZARD THAT CHRYSLER SHOULD MAKE GOOD ON.

Mileage: 91,000

TL* THE CONTACT OWNS A 2014 JEEP GRAND CHEROKEE. WHILE DRIVING 65 MPH, THE DRIVER'S SIDE HEAD RESTRAINT DETACHED FROM THE SEAT. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE CONTACT CALLED LEN STOLER CHRYSLER DODGE AND JEEP AT (410) 876-8800 (LOCATED AT 1001 BALTIMORE BLVD, WESTMINSTER, MD 21157) WHERE AN APPOINTMENT WAS SCHEDULED FOR DIAGNOSTIC TESTING AND REPAIRS. THE MANUFACTURER WAS INFORMED OF THE FAILURE, BUT NO ASSISTANCE WAS OFFERED. THE FAILURE MILEAGE WAS 69,000.

Mileage: 69,000

THE DRIVER'S SIDE ACTIVE HEAD REST DEPLOYED INAPPROPRIATELY AND FOR NO REASON WITH NO VEHICLE IMPACT WHILE PARKED INSIDE MY GARAGE. THE PLASTIC TABS ARE BROKEN AND THE HEADREST CANNOT BE APPROPRIATELY RESET AS IT IS DESIGNED TO DO. THIS IS A MANUFACTURER DEFECT, THERE ARE HUNDREDS OF POSTS ONLINE WITH THE SAME COMPLAINT, DEALERS REFUSE TO REPAIR OUTSIDE OF WARRANTY. MY PARTICULAR CASE DID NOT RESULT IN INJURY OR CRASH, HOWEVER IF THE HEADREST DEPLOYED HITTING THE DRIVER WHILE AT HIGH SPEEDS COULD CAUSE AN ACCIDENT OR INJURY.

Mileage: 75,200

WHILE PARKED, VEHICLE RUNNING, THE "ACTIVE HEAD REST" DEPLOYED ON THE DRIVERS SIDE STRIKING ME IN THE BACK OF THE HEAD.. VEHICLE WAS NOT IN MOTION NOR WAS THE VEHICLE INVOLVE IN A COLLISION. UPON CONTACTING JEEP I WAS TOLD THAT THIS WAS NORMAL WEAR AND TEAR AND WOULD NOT BE FIXED DUE TO MY VEHICLE BEING OUT OF WARRANTY.

Mileage: 80,000

HEADREST DEPLOYS WITHOUT COLLISION. WHILE PARKED IN DRIVEWAY OVERNIGHT, DRIVERS SIDE HEADREST DEPLOYED (POPPED OPEN AND FORWARD). DEALERSHIP FOUND NO FAULTS.

Mileage: 45,800

I WAS DRIVING DOWN THE STREET AFTER VISITING A FRIEND WHEN I HIT A HOLE IN THE STREET AND HEARD THIS NOISE AND LOOKED OVER AND THE HEADREST HAD CAME APART WENT TO THE DEALER AND WAS TOLD THAT THEY COULD NOT FIX IT BECAUSE IT WAS COSMETIC. *JS

Mileage: 50,000

MY DRIVER SIDE AHR HEADREST RECENTLY BROKE WHILE I WAS IN MY CAR AND I WAS VERY NEARLY HIT BY IT, WHICH WOULD HAVE CAUSED INJURY FOR SURE. I KNOW THAT THERE ARE NUMEROUS PROBLEMS WITH THIS PART. THE CAR WAS PARKED AND ONLY THE LEFT SIDE DEPLOYED. THE PLASTIC PIECES HOLDING THE HEADREST IN ARE BOTH BROKEN.

Mileage: 42,000

THE DRIVER'S SIDE ACTIVE HEAD REST DEPLOYED INAPPROPRIATELY AND FOR NO REASON WITH NO VEHICLE IMPACT WHILE PARKED. THE PLASTIC TABS ARE BROKEN AND THE HEADREST CANNOT BE APPROPRIATELY RESET AS IT IS DESIGNED TO DO. THIS IS A MANUFACTURER DEFECT, THERE ARE HUNDREDS OF POSTS ONLINE WITH THE SAME COMPLAINT, DEALERS REFUSE TO REPAIR OUTSIDE OF WARRANTY. MY PARTICULAR CASE DID NOT RESULT IN INJURY OR CRASH, HOWEVER IF THE HEADREST DEPLOYED HITTING THE DRIVER WHILE AT HIGH SPEEDS COULD CAUSE AN ACCIDENT OR INJURY.

Mileage: 34,000

PASSENGER HEADREST EXPLODED WHEN ADJUSTING. VEHICLE WAS NOT IN MOTION.HEADREST EXPLODED FORWARD.

Mileage: 51,300

FRONT PASSAGER HEADREST DEPLOYED WHILE PARKED AND IDLING. PASSAGER HAD JUST ENTERED THE VEHICLE.

Mileage: 66,486

THE DRIVER SIDE HEAD REST DEPLOYED WHILE SETTING IN DRIVEWAY. NOT IN MOTION.

Mileage: 56,909

I WAS DRIVING AT ABOUT 10 MPH AND THE FRONT PASSENGER HEADREST DEPLOYED HITTING MY FIANC IN THE THE BACK OF HIS HEAD. IT APPEAR THE PLASTIC LATCH BROKE ON THE INSIDE OF THE MECHANISMS. THIS IS AN EXTREME SAFTELY ISSUE AS I SWERVED DUE TO THE EXTREMELY LOUD NOISE. UPON SEARCHING ON GOOGLE IT APPEARS THIS IS A MAJOR ISSUE WITH THE JEEP'S GRAND CHEROKEES FOR THOSE YEAR. THIS NEEDS TO BE RECALLED BEFORE SOMEONE IS INJURED. IF I WAS ON THE FREEWAY AND IT HAPPENED TO THE DRIVER SIDE SEAT THEN THIS COULD HAVE RESULTED INTO A MAJOR ACCIDENT

Mileage: 55,333

WHILE STOPPED AT A LIGHT THE DRIVER'S SIDE ACTIVE HEADREST DEPLOYED STRIKING THE DRIVER IN THE BACK OF THE HEAD. THERE WAS NO COLLISION OR SOMEBODY TOUCHING THE ACTIVE HEADREST. ON INSPECTION FOUND TWO PIECES OF PLASTIC THAT HAD BROKEN OFF OF THE MECHANISM. THE CAR IS FOUR YEARS OLD WITH LESS THAN 47,000 MILES.

Mileage: 46,865

PASSENGER FRONT SEAT ACTIVE HEADREST (AHR) DEPLOYED DUE TO PLASTIC CLIP FATIGUE. THE VEHICLE HAS NEVER BEEN INVOLVED IN AN ACCIDENT AND WAS PARKED IN MY HOME GARAGE WHEN THE AHR DEPLOYED. THE PLASTIC CLIPS/TABS HOLDING THE AHR FROM POPPING OUT BROKE OFF AND LANDED IN THE FRONT PASSENGER SEAT. THIS IS A VERY DANGEROUS ISSUE AS IF IT HAPPENS TO THE DRIVER EXPECTANTLY THIS COULD RESULT IN A SEVERE ACCIDENT. JEEP IS AWARE OF THIS ISSUE AND IS DOING NOTHING.

Mileage: 70,000

MY FAMILY WAS DRIVING DOWN THE ROAD AT APPROXIMATELY 50MPH ON A 4 LANE CITY STREET. I WAS SITTING IN THE PASSENGER SEAT SPEAKING TO MY SON IN THE BACK SEAT WHEN I WAS ABRUPTLY HIT IN THE SIDE OF THE FACE WITH THE SEAT. WE HAD NO IDEA WHAT HAPPENED UNTIL MY SON SAID THE SEAT BLEW UP. WE STOPPED AND GOT OUT OF THE CAR TO SEE THAT THE HEADREST HAD DEPLOYED SOMEHOW.

Mileage: 100,000

FRONT PASSENGER HEADREST ACTIVE SAFETY DEVICE FAIILURE. FRONT HEADRESTS HAVE ACTIVE DEVICE THAT ARE DESIGNED TO TRIGGER IN A REAREND COLLISION. HEADREST IS DESIGNED TO RELEASE/ SPRING FORWARD TO HELP PREVENT NECK INJURIES WHEN VEHICLE IS STRUCK FROM THE REAR. INTERNAL MECHANISM HAS FAILED PLASTIC SUPPORTS WITHIN ARE BROKEN HEADREST CANNOT BE RESET THUS ACTIVE SAFETY FUNCTION CANNOT FUNCTION. HEADREST IS STUCK IN THE FORWARD OR TRIGGERED POSITION. MY LOCAL JEEP DEALER MILTON RUBEN NOR JEEP CUSTOMER SERVICE WILL WORK WITH ME ON THE COST OF REPAIR. DEALER QUOTED $755+ TO REPLACE. NOTE: THERE ARE REPORTS OF SAME ISSUE WHEN SEARCHED ON THE INTERNET. FAILURE OF THIS DEVICE COULD CAUSE AN ACCIDENT IF FAILURE HAPPENED WHILE DRIVING. IT IS MY OPINION THAT JEEP SHOULD COVER OR AT LEAST COVER SOME OF THE COST OF REPLACEMENT.

Mileage: 87,000

TL* THE CONTACT OWNS A 2014 JEEP CHEROKEE. WHILE DRIVING 30 MPH, THE HEADREST ON THE FRONT PASSENGER SEAT POPPED OFF WITHOUT WARNING. THE HEADREST GRAZED THE HEAD OF A CHILD PASSENGER, BUT THE CHILD WAS UNINJURED. THE DEALER (LITHIA CHRYSLER JEEP DODGE RAM CORPUS CHRISTI, 4313 S STAPLES ST, CORPUS CHRISTI, TX 78411) WAS CONTACTED AND ADVISED THE CONTACT TO DRIVE OR TOW THE VEHICLE TO THE DEALER. THE MANUFACTURER WAS CONTACTED AND INFORMED THE CONTACT OF THE SAME INFORMATION AS THE DEALER. THE VEHICLE WAS NOT REPAIRED. THE VIN AND FAILURE MILEAGE WERE UNKNOWN.

TL* THE CONTACT OWNS A 2014 JEEP CHEROKEE. WHILE DRIVING 30 MPH, THE HEADREST ON THE FRONT PASSENGER SEAT POPPED OFF WITHOUT WARNING. THE HEADREST GRAZED THE HEAD OF A CHILD PASSENGER, BUT THE CHILD WAS UNINJURED. THE DEALER (LITHIA CHRYSLER JEEP DODGE RAM CORPUS CHRISTI, 4313 S STAPLES ST, CORPUS CHRISTI, TX 78411) WAS CONTACTED AND ADVISED THE CONTACT TO DRIVE OR TOW THE VEHICLE TO THE DEALER. THE MANUFACTURER WAS CONTACTED AND INFORMED THE CONTACT OF THE SAME INFORMATION AS THE DEALER. THE VEHICLE WAS NOT REPAIRED. THE VIN AND FAILURE MILEAGE WERE UNKNOWN.

THE DRIVER HEAD REST DEPLOUED WHILE DRIVEING ALMOST CAUSEING THE DRIVE TO LOOSE CONTROLL

Mileage: 900,000

FRONT PASSENGER SEAT SQUEAKS EXCESSIVELY. DEALERSHIP SAID THE (METAL) SET TRACK IS SOMEHOW WORN DOWN CAUSING THE SEAT NOT TO SIT FIRMLY IN THE TRACK. THIS PLAY BETWEEN THE SET TRACK AND SEAT IS WHAT IS CAUSING THE SQUEAKING. THEY ADVISED ME ON REPLACING THE ENTIRE SEAT TRACK ASSEMBLY. HOW COULD A SEAT THAT DOES NOT PROPERLY SIT IN THE TRACK NOT A SAFETY CONCERN IF AN ACCIDENT OCCURS? ALSO, HOW DOES THE METAL SEAT TRACK GET THAT WORN ON A FAIRLY NEW VEHICLE THAT BARLEY GETS USED (FRONT PASSENGER)?

Mileage: 60,000

FRONT PASSENGER ACTIVE HEAD RESTRAINT DEPLOYED SPONTANEOUSLY OVERNIGHT WITH CAR PARKED IN DRIVEWAY. WEATHER WAS COOL, THERE WAS NO IMPACT TO ANY PART OF THE CAR, NO AIRBAGS DEPLOYED, THE DRIVER SIDE HEAD RESTRAINT DID NOT DEPLOY. BROKEN PLASTIC HOOKS IN THE DEPLOYED HEADREST MADE IT IMPOSSIBLE TO RESET THE DEPLOYED HEADREST. IF THIS SPONTANEOUS DEPLOYMENT HAD HAPPENED WHILE THE CAR WAS BEING DRIVEN IT WOULD CLEARLY HAVE CAUSED A DANGEROUS DISTRACTION. IF THE DRIVER SIDE HEADREST DEPLOYS SPONTANEOUSLY WHILE THE CAR IS BEING DRIVEN IT WOULD CAUSE A VERY DANGEROUS DISTRACTION AND POSSIBLY INJURY TO THE DRIVER MOST LIKELY RESULTING IN AN ACCIDENT OR COLLISION. I HAVE RESEARCHED THIS SITUATION ON THE INTERNET AND I HAVE IDENTIFIED MULTIPLE SIMILAR SPONTANEOUS DEPLOYMENTS DUE TO MATERIAL FATIGUE REPORTED ON FORUMS, WITH NO EFFORT BY FIAT CHRYSLER TO REMEDIATE THE PROBLEM. MY LOCAL JEEP DEALER REFUSES TO REPLACE THE HEADREST AS MY JEEP IS OUT OF WARRANTY. IN MY OPINION, THIS REPRESENTS A DESIGN FLAW IN THE ACTIVE HEADREST THAT COULD RESULT IN INJURY OR DEATH IF THE DEPLOYMENT WERE TO HAPPEN WHILE THE CAR IS BEING DRIVEN.

Mileage: 57,600

I WAS COMING TO A GRADUAL STOP AT A TRAFFIC LIGHT ON A LOCAL ROAD WHEN THE ACTIVE HEAD RESTRAINT SEEMINGLY DEPLOYED. I WAS NOT IN A COLLISION AND THERE WAS NO REASON FOR IT TO DEPLOY. UPON EXAMINING THE MECHANISM IT WAS NOT TRIGGERED, RATHER IT FAILED BECAUSE THE PLASTIC CLIPS THAT HELD ONTO THE LATCH HAD BROKEN OFF INTERNALLY CAUSING THE HEADREST TO HIT ME VIOLENTLY IN THE BACK OF THE HEAD. THIS COULD HAVE BEEN FAR WORSE HAD I NOT BEEN ALMOST AT A COMPLETE STOP.

Mileage: 49,000

TL* THE CONTACT OWNS A 2014 JEEP GRAND CHEROKEE. WHILE DRIVING APPROXIMATELY 35 MPH, A LOUD NOISE OCCURRED. THE CONTACT NOTICED THAT THE PASSENGER HEADREST AIR BAG DEPLOYED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO RYDELL CHRYSLER DEALER (700 SAN FERNANDO RD, SAN FERNANDO, CA 91340, PHONE (866) 733-3506) WHERE IT WAS DIAGNOSED THAT AN ELECTRICAL CONCERN HEADREST RESTRAINT DID NOT LOCK INTO PLACE, AND THE FRONT PASSENGER SEAT HEADREST RESTRAINT NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. IN ADDITION, WHILE DRIVING 65 MPH, THE ENGINE WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO RYDELL CHRYSLER WHERE IT WAS DIAGNOSED THAT THE ENGINE FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 22,000.

Mileage: 22,000

THE ACTIVE HEAD RESTRAINT SYSTEM SUDDENLY DEPLOYED WHILE DRIVING NORMALLY ON CITY STREETS, AND WAS NOT INVOLVED IN A COLLISION OF ANY KIND. PLASTIC RETAINING CLIPS NOW VISIBLE INSIDE THE HEADREST APPEAR TO HAVE FAILED, PREVENTING RESETTING.

Mileage: 59,453

I WAS PARKED IN MY DRIVEWAY (AS I JUST GOT HOME FROM WORK) TALKING TO MY DAUGHTER AND HER FATHER (WHO WERE PARKED TO MY DRIVERS SIDE GETTING READY TO LEAVE IN ANOTHER VEHICLE) WHEN WE ALL HEARD A LOUD NOISE AND SOMETHING HIT THE SIDE OF MY HEAD VERY HARD. THE ACTIVATED HEAD REST SHOT OPEN FOR NO REASON AT ALL. THE CAR WAS IN PARK AND NOBODY WAS IN THE VEHICLE EXCEPT FOR ME.THERE WAS NO IMPACT OR ANYONE TOUCHING THE OUTSIDE OF THE VEHICLE EITHER. I AM FORTUNATE THAT I WAS NOT DRIVING AT THE TIME THIS HAPPENED AS THIS COULD HAVE CAUSED AN ACCIDENT WITH THE IMPACT OF THE HEADREST HITTING MY HEAD.

Mileage: 62,174

ACTIVE HEADREST ON PASSENGER HEADREST DEPLOYED WITHOUT CAUSE. THE VEHICLE HAS NEVER BEEN INVOLVED IN ANY ACCIDENT AND ONLY NOTICED THE HEADREST HAD BECOME LOOSE. WHEN I TOOK IT TO THE DEALERSHIP THEY'D INDICATED THAT THE ACTIVE HEADREST HAD DEPLOYED. AFTER OPENING A CASE WITH JEEP CHRYSLER THEY HAVE REFUSED TO CORRECT IT. THERE ARE A LARGE NUMBER OF CASES FOR THIS EXACT SAME ISSUE WHICH POSES A HUGE SAFETY RISK. DEALERSHIP IS REQUESTING OVER $800 TO REPAIR WHAT IS AN OBVIOUS DEFECT WITH THE NUMBER OF OTHERS THAT HAVE EXPERIENCED THE EXACT SAME PROBLEM.

Mileage: 45,000

VEHICLE IS EQUIPPED WITH 'ACTIVE HEADRESTS' WHICH ARE INTENDED TO DEPLOY IN EVENT OF COLLISION. FRONT PASSENGER HEADREST MALFUNCTIONED AND DEPLOYED WHILE DRIVING AND UNOCCUPIED. FRONT PASSENGER SEAT IS RARELY OCCUPIED AND VEHICLE HAS NEVER BEEN IN A COLLISION. THE INTERNAL COMPONENTS OF THE HEADREST ARE BROKEN AND IT CANNOT BE RESET. CHRYSLER HAS REFUSED TO OFFER ASSISTANCE FOR THIS IMPORTANT SAFETY COMPONENT GIVEN THAT THE VEHICLE IS OUT OF WARRANTY. GIVEN THAT THIS IS A SAFETY ITEM THAT I SHOULD BE ABLE TO DEPEND ON, THE FACT THAT THE FRONT SEAT IS RARELY OCCUPIED AND THEREFORE BEEN SUBJECTED TO MINIMAL WEAR AND TEAR AND THAT MY RESEARCH FINDS THIS TO BE AN ONGOING ISSUE WITH JEEP VEHICLES EQUIPPED WITH THIS FEATURE, IT APPEARS THAT THIS IS AN ISSUE THAT NEEDS TO BE ADDRESSED IMMEDIATELY.

Mileage: 144,400

I GOT IN MY CAR ONE EVENING AND NOTICED THE PASSENGER SIDE ACTIVE HEAD RESTRAINT WAS POPPED OPEN. APPARENTLY THIS HAPPENED WHILE THE CAR WAS SITTING IN MY GARAGE. I HAVE NOT HAD AN ACCIDENT AND THIS SEAT VERY RARELY HAS ANYONE SITTING IN IT. WHEN I TOOK IT TO THE CHRYSLER DEALERSHIP, THE SERVICE REP. SAID THE CHRYSLER REP. WAS THERE THAT DAY. THE SERVICE REP. CAME BACK TO ME A LITTLE WHILE LATER AND SAID, "APPARENTLY THIS IS HAPPENING QUITE A BIT. THE CHRYSLER REP. HAS YOUR CONTACT INFORMATION. THEY WILL INVESTIGATE AND GET IN TOUCH WITH YOU." OVER A WEEK LATER, THEY FINALLY SENT AN E-MAIL SAYING THEY WOULD NOT REPLACE THE PART BECAUSE THE VEHICLE IS OUT OF WARRANTY. THIS IS A SAFETY FEATURE THAT HAS FAILED!!! OTHERS HAVE POSTED ON THE INTERNET THAT THE SAME THING HAPPENED TO THEM, SOME WHILE DRIVING DOWN THE ROAD! I THINK THERE SHOULD BE A RECALL TO REPLACE THE DEFECTIVE ACTIVE HEAD RESTRAINTS!!! NOT ONLY IS A BROKEN ONE GOING TO FAIL TO PROTECT SOMEONE IN A WRECK, BUT ONE POPPING OPEN WHILE DRIVING DOWN THE ROAD CAN CAUSE A WRECK! THE PLASTIC PARTS INSIDE THE HEAD RESTRAINT ARE APPARENTLY NOT STRONG ENOUGH FOR THE TENSION THAT IS PLACED ON THEM. CHRYSLER SHOULD REPLACE THESE DEFECTIVE SAFETY DEVICES!

Mileage: 57,000

MY SEVEN MONTH PREGANT FIANC AND I ENTERED THE VEHICLE AND BEFORE STARTING THE TRUCK THE PASSENGER SIDE (AHR) HEADREST DEPLOYED WITHOUT PROVOCATION. THERE WAS NO ACCIDENT TO CAUSE IT TO DEPLOY AND DURING THE INCIDENT IT STRUCK HER IN THE BACK OF THE HEAD. WHEN THIS HAPPENED SHE NEARLY HAD A PANIC ATTACK HAVING BEEN STARTLED. THE BROKEN PIECES FROM THE HEADREST FLEW OUT AND LANDED IN THE BACK OF THE VEHICLE. HAD SOMEBODY OR MY CHILD BEEN IN THE REAR SEAT THEY WOULD'VE BEEN SHOWERED WITH PIECES AS THE HEADREST EXPLODED FOR NO APPARENT REASON. CALLED CHRYSLER AND THEY WILL NOT COVER THE REPAIRS BECAUSE THE VEHICLE IS 600 MILES OVER THE BUMPER TO BUMPER WARRANTY. THIS BEING A SAFETY ISSUE IT REALLY BOGGLES ME WHY I AM LIABLE TO PAY FOR DAMAGES. THIS ISN'T A NORMAL WEAR AND TEAR DEAL WITH THE VEHICLE, THIS IS A SAFETY ISSUE. NOW THAT THE HEADREST HAS EXPLODED SHE IS EVEN MORE IN DANGER RIDING IN THE SEAT, THE HEADREST BEING APART CAUSES HER TO ADJUST HOW SHE SITS IN THE VEHICLE INCLUDING HOW SHE HOLDS HER HEAD. IF THERE IS A REAR-END COLLISION MY FEAR IS THE MALFUNCTIONED PIECE OF SAFETY EQUIPMENT WILL CAUSE MORE DAMAGE THAN HELP. THIS IS NOT ACCEPTABLE TO HAVE CUSTOMERS RIDING WITH MALFUNCTIONING HEAD RESTRAINTS.

Mileage: 36,600

THE ACTIVE HEAD RESTRAINT (HEADREST) OF MY JEEP DEPLOYED WHILE DRIVING DOWN THE HIGHWAY CAUSING ME TO SWERVE INTO THE OTHER LANE. LUCKILY, THERE WEREN'T ANY CARS IMMEDIATELY AROUND ME SO I WAS ABLE TO REGAIN CONTROL AND CONTINUE ON WITHOUT INJURY. I BELIEVE THIS COULD BE A VERY DANGEROUS DEFECT IN OTHER SITUATIONS. THE ACTIVE HEAD RESTRAINT IS INTENDED TO GO OFF IN A COLLISION TO PREVENT WHIPLASH FROM AIRBAG DEPLOYMENT AS FAR AS I UNDERSTAND. MY VEHICLE WAS NOT IN AN ACCIDENT OR TOUCHED IN ANY WAY, SIMPLY TRAVELING STRAIGHT DOWN THE HIGHWAY. THIS WAS CONFIRMED BY AN INSPECTION AT THE LOCAL JEEP DEALERSHIP.

Mileage: 30,000

ACTIVE HEAD RESTRAINT (AHR) PASSENGER SIDE DEPLOYED DUE TO DEFECTIVE LOCK MECHANISM. THE PLASTIC HOOKS BROKE AND THE AHR WILL NO LONGER LOCK INTO PLACE. THE VEHICLE HAS NOT BEEN IN ANY ACCIDENT AND DEPLOYED WHILE PARKED.

Mileage: 38,500

TL* THE CONTACT OWNS A 2014 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V643000 (AIR BAGS, SEAT BELTS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

THE WIRING HARNESS THAT RUNS TO THE DRIVER SIDE POWER SEAT CONTROLS HAS RUBBED UP AGAINST THE METAL FRAME AND FAILED. THIS FAILURE HAS CAUSED A SMALL ELECTRICAL FIRE DUE TO ARCHING WHICH IS ONLY SOLVED BY PULLING THE FUSE. A NEW WIRE HARNESS IS NEEDED TO FIX. DEALERSHIP SAYS THIS IS NOT UNDER WARRANTY. COULD HAVE CAUSED FATALITY IF SEAT WAS COMPLETELY ENGULFED.

Mileage: 62,000

TL* THE CONTACT OWNS A 2014 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THERE WAS A RANDOM FAILURE WITH THE INSTRUMENT CLUSTER WARNING INDICATORS FLICKERING WITHOUT WARNING. THE RADIO AND VENT CONTROLS FAILED TO WORK FOR HEAT AND AIR CONDITIONING, THE HEATED SEATS HAD ISSUES, AND THE STEERING WHEEL BECAME EXTREMELY HOT. THE VEHICLE WAS TAKEN TO THE DEALER SEVERAL TIMES AND THEY WERE NOT ABLE TO PROVIDE A REMEDY. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 14,000.

Mileage: 14,000

TL* THE CONTACT OWNS A 2014 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V643000 (AIR BAGS, SEAT BELTS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. UPDATED 11/12/15*LJ THE CONSUMER STATED THE VEHICLE WAS REPAIRED. UPDATED 1/4/2015 *JS

AT WHAT POINT DOES SOMEONE STEP IN AND SAY ENOUGH IS ENOUGH. IN 1 1/2 YEARS MY VEHICLE HAS BEEN IN 12 TIMES. BESIDES THE 7 RECALLS, THERE HAS ALSO BEEN ISSUES WITH THE GAS COVER BROKE, LEATHER SEAT ISSUES, POWER STEERING, SHOCKS, BRAKE BOOT AND REAR CAMERA. IF THAT ISN'T BAD ENOUGH, MANY TIMES THEY ISSUE A RECALL AND DON'T EVEN HAVE THE PARTS AVAILABLE. THE LEMON LAWS ARE SO DEALER AND MANUFACTURE FRIENDLY THAT IT IS VERY DIFFICULT TO QUALIFY. EACH TIME I GO TO THE DEALER IT IS 120 MILES ROUND TRIP. SOMEONE NEEDS TO STEP IN AND REIMBURSE THE CONSUMERS FOR THIS EXPENSIVE MISTAKE THAT JEEP MADE IN MANUFACTURING THESE VEHICLES WHICH HAS BEEN PASSED ON TO THE CONSUMER WHO THOUGHT WE WERE GETTING A RELIABLE PRODUCT. *TR

Mileage: 1,200

WHILE SEATING IN THE DRIVER SEAT THE BACK PART OF THE SEAT WHERE THE SEAM IS WILL MAKE A LOUD POPPING NOISE LIKE WHEN YOU BEND A THICK PIECE OF CARD BOARD. YOU DO NOT HAVE TO PUT PRESSURE ON THE SEAT. *TR

TL* THE CONTACT OWNS A 2014 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE HEATED SEAT WOULD ACTIVATE INDEPENDENTLY AND WOULD ALSO OVERHEAT. THE CONTACT ALSO MENTIONED THAT WHENEVER THE ACCELERATOR PEDAL WAS DEPRESSED, A BURNING ODOR WAS EMITTED INTO THE VEHICLE. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE TECHNICIAN WAS UNABLE TO DIAGNOSE THE FAILURE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGE WAS 120.

Mileage: 120

I WAS REAR ENDED BY A CAR TRAVELING +65 MPH WHILE I WAS TRAVELING 15 MPH. THE CAR SUSTAINED OVER $15,000 IN DAMAGE, HOWEVER MY CONCERN IS OVER THE DRIVERS SEAT WHICH CAME OF TRACK AND WAS BADLY MISALIGNED. FURTHERMORE, MY CAR HAS BEEN IN THE SHOP FOR OVER 56 DAYS NOW, AND THE PARTS REQUIRED TO FIX THE SEAT ARE NOT AVAILABLE. I HAVE BEEN GIVEN NO APPROXIMATE DATE OF HAVING THE SEAT FIXED AND AM WITHOUT A CAR INDEFINITELY. I HAVE ALSO BEEN TOLD THAT MANY OTHER S ARE WAITING FOR THIS PART, AT LEAST 57 CASES OF SPECIAL ORDER, LEADING ME TO BELIEVE THAT PRODUCTION HAS STOPPED DUE TO A DEFECT. *TR

Mileage: 1,700