2014 JEEP GRAND CHEROKEE Service Brakes Problems

Subject: Safety Defect Report – Failure of Telematics Module (TCU) Causing Loss of 9-1-1 Emergency Function, Electrical System Malfunctions, and Potential Brake Booster Recall Defect (2014 Jeep Grand Cherokee) Dear NHTSA, I am submitting this complaint because my 2014 Jeep Grand Cherokee Limited is experiencing multiple safety-related failures that I believe are part of a wider defect pattern affecting this model year. Several of these issues involve systems that are critical for emergency safety, braking, and vehicle control. Dear NHTSA, I am submitting this complaint because my 2014 Jeep Grand Cherokee Limited is experiencing multiple safety-related failures that I believe are part of a wider defect pattern affecting this model year. Several of these issues involve systems that are critical for emergency safety, braking, and vehicle control. ⸻ 1. Telematics Control Unit (TCU) Failure Causing Loss of 9-1-1/SOS Emergency Function My Jeep is displaying repeated “Service Emergency Vehicle Phone” errors and the SOS/911 emergency button no longer functions. This is a major safety concern, especially in the event of an accident or breakdown. The TCU failure also causes: •Uconnect 8.4 system not booting •HVAC controls becoming non-functional or unsafe (blowing incorrect temperatures, failing to defrost, turning off unexpectedly) •Random system resets •Loss of ability to control climate during driving (creating visibility issues in cold/wet weather) These issues align with widespread failures of the Uconnect 8.4 / TCU hardware on 2013–2015 Grand Cherokees, which were not included in a recall despite many vehicles exhibiting the same dangerous symptoms. ⸻ 2. TCU-Related CANBUS Interference Causing Transmission and Drivability Safety Issues When the TCU fails, the vehicle experiences: •Transmission communication errors •Vehicle entering limp mode unexpectedly •“Service Transmission” and “Press Brake to Shift” warnings •Delayed or unpredictable shi

While on highway, wipers, lights and horn began on their own. Then car shifted to neutral and brakes failed. I was going 70 miles per hour. I was able to get off the highway and have the car inspected by a licensed mechanic. It is the electrical computer or TIPM. The car is unable to start. This issue is a very dangerous safety issue.

My car didn’t move i would put drive and it would park and i would try driving and it didn’t move then it would move and stop again

While approaching a intersection, the vehicles engine stalled. The vehicle shifted itself into neutral. The loss of power in neutral resulted in a loss of power steering and power braking. The vehicle had diminished controls in traffic with 3 occupants. (2 adults, 1 infant.) Vehicle was stopped using emergency brake in turn lane. Local police were required to use push bar to move vehicle due to blocking traffic. No warning or lights on dash prior to failure. Vehicle pushed to dealership. Dealership diagnosed part failure consistent with open recall. No solution from manufacturer.

I've been experiencing an issue with the brakes on the vehicle not operating properly since 2022. The vehicle does not brake normally, and the brake pedal must be pressed completely down to the floor, or pumped repeatedly before the vehicle begins to slow, and when it does slow, the brakes are less than responsive. There have been several instances where despite allowing extra stopping distance and pressing the brakes all the way to the floor, the vehicle does not stop normally, and I've come dangerously close to being involved in a collision as a result. I've reported these issues to Jeep in the past when the vehicle was there for service, but it was not adequately evaluated. I replaced both front and rear brake pads and rotors, only to have the issue continue. On 6/27/23 when my vehicle was in the body shop for unrelated repairs, the body shop conducted a brake diagnosis and confirmed the stiff break pedal when attempting to brake. They verified the appropriate vacuum at brake booster and vacuum sensor, and disconnected the brake booster sensor and smoke tested the brake booster to find smoke leaking into the main cabin area. They recommended replacing the brake booster assembly with water shed per TSB, and re-checking. They noted that the Vacuum brake booster has failed, and TSB is available in regards to installing water shield with new brake booster, under safety recall T59/NHTSA 17V-572. Once body work was completed, we took the vehicle to Perkins Jeep for the open recalls and requested repair of the brake booster, but were told this isn't a Jeep problem, and that it should have been taken care of at the body shop under insurance-- even though this brake issue was pre-existing to the body damage to the vehicle. Jeep states they do not have the OEM parts to repair this issue and other open recalls at this time, and there is a waiting list.

The contact owns a 2014 Jeep Grand Cherokee. The contact stated while driving at approximately 80 MPH, the rear passenger’s side tire detached from the vehicle. The contact stated that the ABS warning light was illuminated. The contact was able to cruise to the side of the road. The vehicle was not drivable. The contact towed the vehicle to an independent mechanic and was informed that due to corrosion, the brake assembly and the drive axle housing needed to be replaced. The vehicle was not repaired. A dealer was not contacted. The manufacturer had not been informed of the failure. The failure mileage was 134,505.

Mileage: 134,505

The contact owns a 2014 Jeep Grand Cherokee. The contact stated while reversing the vehicle in her residence, the vehicle hit a tree. The contact stated after she shifted gears to Drive, she lost control of the vehicle, which cause the vehicle to crash into a metal gate and into a brick wall. The contact stated she did depress the brake pedal but it failed to stop the vehicle. The contact stated no warning light was illuminated and the air bags did not deploy. The contact sustained bruises on her left arm and left leg from hitting the steering wheel. The contact did not seek medical attention. A police report was not filed since it was her residence. The vehicle was not drivable. The contact called the insurance company and had the vehicle towed to a towing lot. The insurance company has not assessed the vehicle. The contact called the local dealer and made them aware of the failure. The vehicle was not diagnosed or repaired. The manufacturer had not been informed of the failure. The failure mileage was approximately 70,000. The VIN was not available.

Mileage: 70,000

Emergency Brake engages while driving

It increased speed, then tried to break and the breaks locked up, then I tried to move to not hit the car in front of me and the whole front passenger side control arm snapped off causing me to loose a tire.

The breaka locked up and i went to go around so i wouldnt hit the person in front of me. When i did the front axle cv joint totally snapped off the passenger side that hold the tire on. And i couldnt steer or anything

Vehicle lost braking ability intermittently. Had to drive off the road to stop the vehicle without hitting something. Brake light came on the dash but then went off and brakes worked as normal. This has happened several times now. All randomly.

A complete loss of all electrical and engine power simultaneously, on the freeway during a rainstorm without any warning. All systems including power steering, tail lights, door locks, a completely dark instrument panel, engine stopped running. I feared for my life, it’s very scary, it happened with no warning on a freeway during a rain storm!

SEVERAL TIMES I HAVE PUT MY VEHICLE IN PARK AND IT HAS STARTED ROLLING BACK. ONCE IT WAS IN PARK, THE DRIVER EXITED THE VEHICLE, AND AFTER A MINUTE THE VEHICLE BEGAN ROLLING. YES IT WAS IN PARK AS INDICATED ON THE DASHBOARD. I HADN'T PUT THE PARKING BREAK ON AS I HAD JUST STOPPED THE VEHICLE AND WASN'T PLANNING ON STAYING PARKED. WE WERE IN MY DRIVEWAY WITH A VERY SLIGHT INCLINE. ALL TIMES (4 SO FAR) I HAD TO PUT MY FOOT ON THE BREAK TO STOP THE VEHICLE. ONCE MY DAUGHTER WAS IN THE CAR AND JUMPED OVER TO SAVE HER LIFE BY PUTTING HER FOOT ON THE BREAK AS IT WOULD'VE WENT OVER THE SIDE OF A HILL. WITH A QUICK SEARCH IT APPEARS SEVERAL OTHER PEOPLE HAVE EXPERIENCED THE SAME WITH BRAND NEW 2014 JEEP GRAND CHEROKEE

I LEFT MY PLACE OF WORK AND WHEN I WENT TO USE MY BRAKES THEY DIDN'T FULLY WORK. I BARELY GOT STOPPED IN TIME TO AVOID ONCOMING TRAFFIC. THE SPUTTERED AS I PRESSED THE BRAKE DOWN. I GOT IT LOOKED AT AND THEY CHANGED THE BRAKE BOOSTER. ALL WAS WELL AFTER THAT. THE PICTURE ATTACHED IS WAS I BOUGHT TO FIX MY CAR.

Mileage: 125,000

ON 12/23/2020 AT 6:00AM I WAS DRIVING ON LONG POINT ROAD WHEN THE VEHICLE COMPLETELY SHUTDOWN - ALL ELECTRICAL, ENGINE, LIGHTS, BREAKS, ETC. I WAS DRIVING AT APPROX. 30MPH HEADING TOWARDS A ROUND-ABOUT WHEN EVERYTHING SHUTDOWN. THE LOSS OF POWER RESULTED IN NOT BEING ABLE TO SLOW DOWN. LUCKILY THERE WEREN'T ANY CARS IN THE ROUND-ABOUT WHEN I ENTERED. HOWEVER, IT WAS A RATHER TIGHT ROUND-ABOUT AND WAS NOT ABLE TO MAKE THE TURN AND I WENT OVER THE CURB AND DROVE STRAIGHT THROUGH THE MIDDLE OF THE ROUND-ABOUT.. THE CAR RESTARTED AFTER ABOUT 3 SECONDS AND THE CHECK ENGINE LIGHT CAME ON. ONCE THE CAR RESTARTED, ACCELERATION WAS EXTREMELY LIMITED. I CONTINUED TO PROCEEDED DOWN LONG POINT ROAD UNTIL I COULD PULL OFF. ABOUT 1-2 MINUTES AFTER THE FIRST POWER FAILURE, ANOTHER POWER FAILURE/COMPLETE SHUT DOWN OCCURRED. THE SECOND POWER SHUTDOWN LASTED ABOUT 5-7 SECONDS AND TURNED BACK ON. I IMMEDIATELY PULLED OFF AND SHUT THE CAR OFF AND LET IT SIT FOR SEVERAL MINUTES. WHEN I RESTARTED IT, THE CHECK ENGINE LIGHT WAS ON, BUT WENT OFF AFTER SEVERAL HOURS. IT'S WORTH NOTING, I JUST RECEIVED THE ECODEISEL SOFTWARE UPDATED (I THINK V7). THIS UPDATE WAS PERFORMED ON 12/21/20

Mileage: 128,000

I NOT ONLY DID I HAVE PROBLEM WITH THE SEAT BELT. I HAVE A PROBLEM WITH MY DASH BOARD THE IS A RECALL AND THAT HAS BEEN SINCE 02/2020 AND IT STILL HASN'T BEEN REPLACE. NOT ONLY THAT I HAD TO REPLACE BRAKES ROTOR CALIPER ON ALL FOUR TIRES WHEN I BROUGHT THE CAR IT HAD 23,599 MILES AND WHEN I REPLACE THEM THE MILES 31,00 MILES. I WAS WORKING THEM BUT SOCIAL SECURITY TOLD ME I COULDN'T WORK AND GET BENIFITS. SO I HAD TO QUIT THE JOB. HOW I AM I SUPPOSE TO PAY $728.11 CAR PAYMENT AND INSURANCE. AND PAY FOR REPAIRS TO. I GOT THE CAR 08/31/2018

THE FORWARD COLLISIN CONTROL WAS TURNED ON. IT STARTED BEEPING WHEN NO ONE WAS NEAR ME AT ALL FROM ANY SIDE OF VEHICLE. THEN THE BRAKES SLAMMED LIKE IT WAS PREVENTING A REAR END COLLISIN BY MY VEHICLE. MY CAR SLID TO A STOP AT APPROXIMATELY 40 MILES AN HOUR. IT SCARED THE CRAP OUT OF ME AND I HAVE HAD THAT SAFETY SENSOR OPTION TURNED TO OFF EVER SINCE THIS INCIDENT.

Mileage: 120,000

VEHICLE COMPLETELY SHUTS OFF WHILE DRIVING! WHILE DRIVING ON A HIGHWAY AND DOWN A MOUNTAIN, ALSO WHEN DRIVING ON A LOCAL STREET AFTER IT HAD BEEN IN DEALERSHIP FOR REPAIRS. IS CURRENTLY AGAIN AT DEALER SERVICE AND THEY HAVE SAID IT NEEDS A NEW COMPUTER. THIS A VERY FRIGHTENING AND DANGEROUS EXPERIENCE

Mileage: 95,000

TL* THE CONTACT OWNS A 2014 GRAND JEEP CHEROKEE. THE CONTACT STATED THAT WHILE DRIVING AT 55 MPH, THE VEHICLE SHIFTED INTO NEUTRAL. THE CONTACT PULLED THE VEHICLE OFF OF THE ROADWAY BUT WAS UNABLE TO RESTART THE VEHICLE. THE BATTERY TERMINAL WAS DISCONNECTED AND RECONNECTED BEFORE THE CONTACT WAS ABLE TO RESTART THE VEHICLE. ADDITIONALLY, THE VEHICLE FAILED TO EXCEED 30 MPH WHILE DRIVING. THE CONTACT STATED THAT THE VEHICLE WAS PREVIOUSLY TAKEN TO GARDEN CITY JEEP CHRYSLER DODGE RAM 283 N FRANKLIN ST, HEMPSTEAD, NY 11550 (516) 336-4712, DUE TO THE TRACTION CONTROL WARNING LIGHT BEING ILLUMINATED. THE CONTACT STATED THAT ON SEVERAL OCCASIONS THE BRAKES ACTIVATED INDEPENDENTLY WITH THE VEHICLE PULLING TO THE RIGHT. THE CONTACT REFUSED TO PAY FOR A DIAGNOSTIC TEST TO BE PERFORMED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT CONTACTED OR INFORMED OF THE FAILURE. THE FAILURE MILEAGE WAS 84,000.

Mileage: 84,000

THE JEEP RANDOMLY WON'T START AND BRAKE PEDAL IS FIRM THIS STRANDED ME 6 TIMES AND DEALER CAN'T FIGURE OUT BECAUSE NOTHING DISPLAYS AND THEN IT WORKS I HAVE HEARD SENSORS AND BRAKE BOOSTERS BUT NEITHER ARE ON RECALLS

Mileage: 122,000

TL* THE CONTACT'S WIFE OWNS A 2014 JEEP GRAND CHEROKEE. THE VEHICLE FAILED TO STOP WHEN THE BRAKE PEDAL WAS DEPRESSED. THE VEHICLE BRAKE PEDAL TRAVELED ALL THE WAY DOWN TO THE FLOOR NO CONSEQUENCE. THE VEHICLE EVENTUALLY STOPPED THE CONTACT'S WIFE WAS TRAVELING APPROXIMATELY 25 MPH, WHEN ATTEMPTED TO STOP, THE BRAKE PEDAL TRAVELED ALL THE WAY DOWN TO THE FLOOR. NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS NOT TAKEN TO THE DEALER OR AN INDEPENDENT MECHANIC FOR A DIAGNOSTIC. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 61,000.

Mileage: 61,000

ELECTRICAL STOPS WORKING, SOFTWARE MALFUNCTIONS OF COMPUTER. SHUTS OFF OR SHOWS SERVICE FOR 911 PHONE. POWER STEERING DOESN'T WORK AND BRAKES ARE HARD AND FLUTTER.

Mileage: 70,000

VEHICLE EQUIPPED WITH FORWARD COLLISION WARNING (FCW) HAS INADVERTENTLY APPLIED THE BRAKES, SLOWING THE VEHICLE DOWN, WITH NO VEHICLE OR OBSTRUCTION AHEAD. THIS HAS OCCURRED MULTIPLE TIMES AND MORE FREQUENTLY SOUNDS THE I-BRAKE ALERT WITH NO VEHICLE OR OBSTRUCTIONS AHEAD. THE RISK POTENTIAL TO LOSE CONTROL OR BE REAR ENDED IS HIGH. THIS HAS OCCURRED WHILE DRIVING AT 30MPH ON A STREET AND 60MPH WHILE ON A HIGHWAY. THE JEEP DEALER HAS BEEN UNABLE TO DETERMINE ANY CAUSES OR FIXES THROUGHOUT THE LAST YEAR. THE SAFE NOTED 12/2/19 IS THE LAST TIME THE BRAKING HAS OCCURRED BUT HAS BEEN OCCURRING SINCE 2018.

Mileage: 69,000

I HAVE A ACC / FCW UNAVAILABLE MESSAGE THAT DEACTIVATES MY AUTO BREAKING SYSTEM TO PREVENT A COLLISION. THIS ERROR MESSAGE MAY RELATE TO THE ORC MODULE THAT MAY CONTROL OTHER SAFETY DEVICES IN THE VEHICLE SUCH AS THE AIR BAGS. THIS DEACTIVATION OCCURS WHILE THE VEHICLE IS IN MOTION CITY STREET AND ON THE HIGHWAY.

Mileage: 89,000

MY 2014 JEEP GRAND CHEROKEE OVERLAND IS SLAMMING ON BREAKS AND BLINKS A RED LIGHT SAYING BRAKE WITH NOTHING ON THE ROAD! THIS IS THE SECOND CAMERA/ COLLISION DETECTION SYSTEM IT HAS OCCURRED ON, DEALERSHIP CAN'T FIND ANYTHING WRONG PLEASE HELP BEFORE THIS KILLS MY FAMILY! I FOUND THAT THERE WAS ALREADY A BIG INVESTIGATION ON THIS IN 2016 BUT DIDN'T INVOLVE A RECALL, I AM WORRIED FOR MY SAFETY. JEEP WANTS ME TO DRIVE THE CAR AND TRACK IT WITH A DEVICE THAT RECORDS MY DRIVING PATTERNS. I DON'T SEE HOW THIS IS GOING TO HELP THEM IDENTIFY THE ISSUES WITH THEIR FCW ( FORWARD COLLISION WARNING SYSTEM) HTTPS://APNEWS.COM/D60D7185EC0E4B53A666E32B77B8039A THIS ARTICLE ABOVE DESCRIBES EXACTLY WHAT I AM HAVING OCCUR. *TR

VEHICLE EXPERIENCES RANDOM ILLUMINATION OF MULTIPLE INSTRUMENT CLUSTER WARNING LIGHTS, LOSS OF CLUSTER ILLUMINATION, LOSS OF SPEED DISPLAY, AND LOSS OF ABS AND ESC SYSTEM FUNCTIONS. SOMETIMES VEHICLE SHIFTS INTO 3RD GEAR, AND DOES NOT RESPOND TO SHIFT COMMANDS. THIS OCCURS RANDOMLY, SOMETIMES RIGHT AFTER START-UP, SOMETIMES AFTER A FEW MINUTES OF DRIVING.

Mileage: 80,000

TL* THE CONTACT OWNS A 2014 JEEP GRAND CHEROKEE. WHILE OPERATING THE VEHICLE, THE BRAKE SENSOR INDICATOR REMAINED ILLUMINATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE BRAKE BOOSTER SHIELD WAS FAULTY AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER AND LOCAL DEALER (PALMER DODGE CHRYSLER, 11460 ALPHARETTA HWY, ROSWELL, GA) WERE NOTIFIED OF THE FAILURE. THE CONTACT WAS INFORMED THAT THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 17V572000 (SERVICE BRAKES). THE FAILURE MILEAGE WAS 82,000.

Mileage: 82,000

THE CAR WAS ROLLED AWAY FROM THE DRIVE WAY WHEN PARK AT NIGHT FEW TIMES ALREADY .

Mileage: 20,000

N58 MY JEEP DID SOMETHING WEIRD ON 4/21/2019 DASH LIGHTS CAME ON LIKE ABS AND TRACTION CONTROL LIGHT WAS ON IN THE DASH BUT THE PUSH BUTTON LIGHT DOWN BELOW THE HEAT BUTTONS WAS ALSO ON. ALSO SERVICE 4 WHEEL DRIVE WAS FLASHING ON THE DASH ALONG WITH THE SELECTOR WHEEL ON THE LEFT OF THE DASH SCREEN WENT TO TERRAIN MODE ALL BY IT SELF.ALSO ON THE SCREEN IT CHIMED 4 WHEEL DRIVE UNAVAILABLE. I WAS IN DRIVE AND DRIVING STRAIGHT.

Mileage: 87,000

ABS AND STABILITY LIGHT CAME ON WHILE DRIVING 45 MPH ALSO THE DASH SAYS SERVICE FOUR WHEEL DRIVE IT ALL HAPPENED AT THE SAME TIME I THINK IT MIGHT BE PART OF THE ABS RECALL

Mileage: 86,576

TL* THE CONTACT OWNS A 2014 JEEP GRAND CHEROKEE. WHILE DRIVING OUT OF THE PARKING LOT, THE VEHICLE SHUT OFF AND THE INSUFFICIENT BATTERY CHARGE INDICATOR ILLUMINATED. THE FAILURE RECURRED AND THE VEHICLE WAS TOWED TO RON CARTER CHRYSLER JEEP DODGE RAM OF LEAGUE CITY (281-668-5383, LOCATED AT 3535 GULF FWY, DICKINSON, TX 77539). THE DEALER STATED THAT THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBERS: 17V435000 (ELECTRICAL SYSTEM), 17V572000 (SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC), AND 18V332000 (ELECTRICAL SYSTEM, VEHICLE SPEED CONTROL). THE VEHICLE WAS KEPT AT THE SHOP FOR THE RECALL REPAIRS. FOUR DAYS LATER, THE DEALER STILL HAD NOT COMPLETED THE REPAIR, STATING THAT THE GEAR WAS STUCK IN PARK. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 83,000. PARTS DISTRIBUTION DISCONNECT.

Mileage: 83,000

THE BRAKES ON OUR GRAND CHEROKEE STOPPED WORKING WHILE IN A PARKING GARAGE. AFTER GETTING THE CAR TOWED BACK HOME THE DEALERSHIP SAID IT WAS A FAILED BRAKE BOOSTER. THE ISSUE I HAVE WITH THAT IS I HAD TAKEN IT IN FOR THE RECALL EARLIER IN THE YEAR AND IT WAS SUPPOSEDLY TAKEN CARE OF. EITHER THEIR INTERIM FIX DID NOT WORK OR THEY DID NOT DO ANYTHING WHEN I TOOK IT IN THE FIRST TIME. WE WERE FORTUNATE NO ONE WAS HURT.

Mileage: 52,985

TL* THE CONTACT OWNS A 2014 JEEP GRAND CHEROKEE. WHILE DRIVING APPROXIMATELY 55 MPH, THE BRAKE BOOSTER FAILED. THE CONTACT STATED THAT THE BRAKE PEDAL BECAME STIFF WHEN DEPRESSED AND THE VEHICLE NEARLY FAILED TO STOP IN HEAVY TRAFFIC. AFTERWARDS, THE CONTACT HEARD A HISSING NOISE INSIDE THE VEHICLE. WESTBURY JEEP CHRYSLER DODGE RAM (111 BOND STREET, WESTBURY, NEW YORK 11590, (516) 336-4788) WAS MADE AWARE OF THE FAILURE AND DIAGNOSED THAT THE POWER BRAKE BOOSTER WAS FAULTY. THE VEHICLE WAS REPAIRED BY REMOVAL AND REPLACEMENT OF THE POWER BRAKE BOOSTER. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT THERE WAS NO RECALL ON THE VEHICLE. IN ADDITION, THE MANUFACTURER STATED THAT THERE WAS NO WARRANTY COVERAGE ON THE VEHICLE. THE FAILURE MILEAGE WAS 67,481. *DT *BF *TR UPDATED 10/3/18*JB

Mileage: 67,481

MY 2014 JEEP GRAND CHEROKEE ,SHUT DOWN WHILE I WAS DRIVING IN THE ISSAQUAH FALL CITY ROAD . STEERING WHEELS LOCKED AND BRAKES FAILED AND EVERYTHING SHUT DOWN. I BARELY MADE IT TO THE WALGREENS PARKING LOT WHERE THE VEHICLE COMPLETELY DIED TO THE POINT WHERE EVEN THE KEYS WOULDN'T WORK . I BARELY MADE IT ALIVE . I AM GLAD I DIDN'T CRASH INTO ANYONE . I HAD TO TOW THE VEHICLE LATER IN THE DAY TO THE DEALERSHIP . THEY ASKED ME TO DROP IT OFF AT THEIR GARAGE . TODAY THEY GOT BACK TO ME SAYING , THERE WAS AN OPEN RECALL ON THE VEHICLE AND THAT CAUSED THE ALTERNATOR TO FAIL AND SHUT DOWN EVERYTHING . THEY SAID BECAUSE IT'S AN OPEN RECALL THEY WOULD FIX IT THEMSELVES AS IT'S COVERED UNDER SOME WARRANTY . BUT THEY ALSO TOLD ME THAT THERE IS AN ISSUE WITH SOME OIL PRESSURE SENSOR AND THE AWD SYSTEM IS STUCK IN AWD AND THEY WILL HAVE TO FIX IT AND HAVE ME A PARTS AND LABOR CHARGE OF 2000 USD WHICH I HAVE TO BEAR . IS THIS NORMAL PRACTICE . I DON'T KNOW HOW THE AWD SYSTEM SUDDENLY GOT INTO THIS STATE . IF IT'S A RESULT OF THE ALTERNATOR ISSUE CAUSED BY THE OPEN RECALL , WOULDN'T THEY MANUFACTURER/DEALER HAVE TO BEAR IT . . THANKS !!

Mileage: 65,000

1 WEEK AFTER THE DEALERSHIP ADDED THE WATER SHIELD TO THE BRAKES AS REQUIRED BY THE RECALL THE BRAKES STOPPED WORKING THE FIRST TIME YOU USED THEM AFTER STARTING THE VEHICLE. WE TOOK IT BACK AND WE'RE TOLD IT HAD NOTHING TO DO WITH THE RECALL AND THE EBT PUMP NEEDED REPLACING FOR $750. WE TOOK IT TO A DIFFERENT MECHANIC AND FOUND THAT THE BRAKE BOOSTERS WERE CORRODED AND THE EBT PUMP WAS FINE. CORRODED BRAKE BOOSTERS IS EXACTLY WHAT THE RECALL WAS INTENDED TO PREVENT AND WE SHOULD NOT HAVE HAD TO PAY FOR THE WORK. *TT *TR

Mileage: 80,000

HAD THE BRAKE BOOSTER RECALL REPLACED LESS THAN WEEK AGO NOW TRACTION STABILITY WARNING LIGHT ALONG WITH BRAKE LIGHT COMING ON AND STAYING ON WHEN TURNING CURVE DOWNHILL. ON HIGHWAY SPEED DOWN STEEP INCLINE ENGAGING BRAKES FRONT BRAKES VIBRATE YET DEALER SAID BREAKS OK.

Mileage: 60,100

DRIVING ON BRIDGE, PREPARING TO TURN RIGHT ON THE I 15 HIGHWAY IN BARSTOW ALL LIGHTS FLASHING ON INFO PANEL . JEEP BEGAN TO POWER SURGE UP AND DOWN WINDSHIELD WIPER CAME ON RADIO WENT OFF, POWER STEERING BECAME HARD TO CONTROL NO BRAKES, CAME TO ROLLING STOP AT CHEVRON GAS LOT LENWOOD ROAD . JEEP DID NOT RESTART . DEAD ! VERY SCARY AND DANGEROUS SITUATION. COULD HAVE HAD A SERIOUS ACCIDENT WITH A COMMERCIAL TRUCK. TRUCK HONKED AT ME BECAUSE I CUT HIM OFF TRYING TO GET TO A SAFE STOPING LOCATION. MY WIFE WAS WITH ME AND SHE BELIEVED WE WERE GOING TO DIE SHE SAID. I'M GO INN TO GET RID OF THIS JEEP. I NO LONGER FEEL SAFE DRIVING THIS VEHICLE.. MY WIFE JUST READ ON THE INTERNET THERE ARE 12 RECALLS ON THE 2014 JEEP GRAND CHEROKEE.

Mileage: 1

TL* THE CONTACT OWNS A 2014 JEEP GRAND CHEROKEE. WHILE DRIVING 10 MPH, THE BRAKE PEDAL WAS DEPRESSED, BUT THE VEHICLE FAILED TO RESPOND. THE VEHICLE SLID AND CRASHED INTO THE PASSENGER SIDE CORNER PANEL OF A 2009 CHEVROLET TRUCK. THERE WERE NO INJURIES. THE AIR BAGS DID NOT DEPLOY. THERE WERE NO WARNING INDICATORS ILLUMINATED. A POLICE REPORT WAS FILED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE BRAKES, SENSOR, AND ALTERNATOR NEEDED TO BE REPLACED. THE REPAIRS WERE COMPLETED. THE LOCAL DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS NOTIFIED AND OPENED CASE NUMBER: 33977852. THE MANUFACTURER STATED THAT THEY WOULD NOT REPAIR THE VEHICLE BECAUSE IT WAS TAKEN TO AN INDEPENDENT MECHANIC. THE FAILURE MILEAGE WAS APPROXIMATELY 39,000. THE VIN WAS NOT AVAILABLE.

Mileage: 39,000

IN THE PROCESS OF PARKING AT MY SISTER'S HOME, I TOOK MY FOOT OFF THE ACCELERATOR AND STARTED TO BRAKE. THE CAR DID NOT SLOW DOWN. I CONTINUED TO BRAKE, BUT THE CAR KEPT GOING FORWARD WITH INCREASING SPEED. I WAS ABLE TO STEER AND NOT HIT PARKED CARS, BUT WENT INTO THE LAWN HITTING A SET OF CONTRACTOR'S SCAFFOLDING SENDING THEM FLYING INTO THEIR HOUSE AND PATIO. THE CAR FINALLY STOPPED ON TOP OF THEIR WELL HEAD, DESTROYING THE WELL COVER AS WELL AS THE PROTECTIVE PIPE FOR THE WELL HEAD. FURTHER INTERNAL DAMAGE WAS DONE TO THEIR WELL, AS THERE WAS NO RUNNING WATER IN THE HOUSE. A TOW TRUCK HAD TO COME TO LIFT THE CAR OFF THE WELL HEAD TO AVOID ANY FURTHER DAMAGE. I HAD BEEN USING THE CRUISE CONTROL EARLIER IN OUR TRIP, BUT IT WAS NOT ACTIVE AT THE TIME.

TL* THE CONTACT OWNS A 2014 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE VEHICLE MADE A SQUEALING AND WHINING NOISE AND THERE WAS A BURNING ODOR UNDERNEATH THE HOOD. WHILE DRIVING APPROXIMATELY 35 MPH, THE ABS, POWER STEERING, AND BRAKE WARNING INDICATORS ILLUMINATED. ALSO, THE WINDSHIELD WIPERS AND OTHER COMPONENTS BEGAN TO MALFUNCTION. THE CONTACT PARKED AND TURNED OFF THE VEHICLE, BUT IT FAILED TO RESTART. THE CONTACT REPLACED THE BATTERY, WHICH CAUSED THE VEHICLE TO OPERATE APPROPRIATELY FOR A SHORT PERIOD OF TIME BEFORE THE WARNING INDICATORS ILLUMINATED AGAIN. THE CONTACT CHECKED UNDER THE HOOD AND NOTICED SMOKE COMING FROM THE ALTERNATOR. THE CONTACT STATED THE ALTERNATOR AND BATTERY FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE CONTACT CALLED CARY AUTOPARK CHRYSLER JEEP (400 AUTO PARK BLVD, CARY, NORTH CAROLINA 27511, 888-923-9538) AND WAS INFORMED THAT THE ALTERNATOR AND BRAKES FAILED. THE DEALER WOULD NOT ASSIST BECAUSE THE VIN WAS NOT INCLUDED IN A RECALL. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 47,800.

Mileage: 47,800

TL* THE CONTACT OWNS A 2014 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V435000(ELECTRICAL SYSTEM) AND STATED THAT THE PART WAS NOT AVAILABLE WITHIN A REASONABLE TIME FRAME TO SCHEDULE THE RECALL REPAIR FOR MONTHS. THE DEALER (ROCKETTOWN CHRYSLER DODGE JEEP RAM, 1221 N H ST, LOMPOC, CA 93436, (805) 617-3000) WAS UNABLE TO VERIFY WHEN THE REMEDY AND PARTS WOULD BE SUPPLIED FROM THE MANUFACTURER. THE MANUFACTURER WAS CONTACTED TO DETERMINE WHEN THE REMEDY AND PART WOULD BE SUPPLIED TO THE DEALER. THE CONTACT WAS NOT EXPERIENCING A FAILURE. PARTS DISTRIBUTION DISCONNECT.

TL* THE CONTACT OWNS A 2014 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE VEHICLE WAS SLOW TO PICK UP SPEED WHEN THE ACCELERATOR PEDAL WAS DEPRESSED. ALSO, THE VEHICLE WAS DIFFICULT TO START. THE BATTERY WAS INSPECTED BY THE CONTACT AND THE DRIVER, BUT THE CAUSE OF THE FAILURE WAS UNDETERMINED. THE VEHICLE WAS TAKEN TO THE DEALER (MICHIANA CHRYSLER DODGE JEEP RAM FIAT, 120 W MCKINLEY AVE, MISHAWAKA, IN 46545, (574) 254-2010) WHERE IT WAS DIAGNOSED THAT THE ABS MODULE PREMATURELY MELTED AND NEEDED TO BE REPLACED. THE DEALER WAS UNABLE TO VERIFY THE CAUSE OF THE FAILURE AND INDICATED THAT FURTHER DIAGNOSTIC TESTING WAS REQUIRED. THE MANUFACTURER ISSUED THREE RECALLS ON THE BRAKES AND FIVE RECALLS FOR THE ELECTRICAL SYSTEM. THE FAILURE WAS REPORTED TO THE MANUFACTURER TO DETERMINE IF THEY COULD DETERMINE THE CAUSE OF THE FAILURE. THE FAILURE MILEAGE WAS NOT AVAILABLE.

BRAKE BOOSTER IN VEHICLE IS PRONE TO FAIL. FAILURE OF BRAKE BOOSTER COMPONENT LEADS TO TOTAL FAILURE OF THE WHOLE BRAKING SYSTEM. THIS CAN LEAD TO UNEXPECTED ACCIDENTS. MY VEHICLE HAS BEEN EXPERIENCING A SQUEAK COMING FROM THE BRAKE PEDAL WHEN PRESSURE IS APPLIED TO THE BRAKES. BROUGHT IT IN TO THE DEALERSHIP AND THEY TOLD ME THAT THE BRAKE BOOSTER NEEDS REPLACING. THEY TOLD ME THAT FAILURE TO REPLACE PART CAN LEAD TO MAJOR SAFETY ISSUES.

Mileage: 60,000

RECALL ON JEEP ALTERNATOR AND BRAKE BOOSTER WATER SHIELD. MY COMPLAINT IS THE LENGTH OF TIME IN GETTING THE PARTS. THE ALTERNATOR WENT OUT AND IT HAS BEEN SITTING AT THE DEALERSHIP FOR 11 DAYS NOW AND PARTS ARE STILL NOT RELEASED FROM CHRYSLER. THEY WILL NOT GIVE ME A RENTAL. WHAT IS A PERSON TO DO? EXCEPT PAY 800$ AND THEN FIGHT CHRYSLER TO GET MY MONEY BACK.

Mileage: 39,000

TL* THE CONTACT OWNS A 2014 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 17V572000 (SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC) AND 17V435000 (ELECTRICAL SYSTEM). THE CONTACT RECEIVED THE INTERIM RECALL NOTICE SEVERAL MONTHS AGO. THE DEALER (ANCHORAGE CHRYSLER DODGE JEEP RAM CENTER, 2601 E 5TH AVE, ANCHORAGE, AK 99501, (907) 276-1331) WAS UNABLE TO VERIFY WHEN THE REMEDY AND PARTS WOULD BE SUPPLIED FROM THE MANUFACTURER. THEY ESTIMATED MID APRIL OF 2018. THE INTERIM RECALL NOTICE DID NOT GIVE A SPECIFIC DATE FOR WHEN THE REMEDY AND REPAIR PART WOULD BECOME AVAILABLE. THE MANUFACTURER WAS CONTACTED. THE CONTACT WAS NOT EXPERIENCING A FAILURE. PARTS DISTRIBUTION DISCONNECT. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. *TT

TL* THE CONTACT OWNS A 2014 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V572000 (SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER (GARDEN CITY JEEP CHRYSLER DODGE RAM SRT, 283 N FRANKLIN ST, HEMPSTEAD, NY 11550) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOT NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

TL* THE CONTACT OWNS A 2014 JEEP GRAND CHEROKEE. THE CONTACT STATED RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V572000 (SERVICE BRAKES). THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER (SHERMAN DODGE CHRYSLER JEEP RAM, 7601 SKOKIE BLVD, SKOKIE, IL 60077, (866) 650-8000) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE VIN WAS UNKNOWN. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

ON AUGUST 4, 2017 AFTER STARTING MY JEEP AND DRIVING AWAY FROM PARKING SPACE I HAD NO BRAKES AT ALL WHEN TRYING TO STOP - FORTUNATELY I WASN'T GOING MORE THAN 25 MPH WHEN I NOTICED THE PROBLEM - I WAS ABLE TO COAST INTO A CURB AND STOP. THERE WAS NO PRIOR WARNING AND NO WARNING LIGHTS AND THE BRAKES SEEMED OK THE NIGHT BEFORE WHEN I PARKED THE CAR. I HAD TO HAVE THE CAR TOWED TO A DEALER WHERE THEY CHARGED ME $718.54 TO INSTALL A NEW POWER BRAKE BOOSTER WHICH THEY SAID WAS NO LONGER UNDER WARRANTY. THE JEEP HAD 42834 MILES AT THE TIME. IF THIS HAD HAPPENED ON I-25 WHICH IS WHERE I WAS HEADING I WOULD NOT HAVE BEEN ABLE TO STOP AT ALL.

Mileage: 42,834

I WAS INVOLVED IN A SERIOUS ACCIDENT ON 9/20/2017 WHILE DRIVING MY 2014 JEEP GRAND CHEROKEE. I WAS DRIVING SLOWLY OUT OF A FAST FOOD PARKING LOT AND APPROACHED THE EXIT INTENDING TO TURN RIGHT ONTO THE ROAD. I SAW THERE WAS ONCOMING TRAFFIC, AND APPLIED MY BRAKES TO STOP AND WAIT FOR THE TRAFFIC TO PASS. I'M POSITIVE THAT I HAD MY FOOT ON THE BRAKE, BUT INSTEAD OF STOPPING, MY CAR SURGED FORWARD INTO THE ROAD AND INTO THE PATH OF A SEMI TRUCK. THE BRAKES WEREN'T WORKING. I STARTED TO REACH FOR THE EMERGENCY BRAKE, BUT I HAD ALREADY HIT THE SEMI- TRUCK BY THEN. THE FIRST IMPACT HAPPENED ON THE FRONT DRIVER'S SIDE OF MY CAR, THEN THE CAR SPUN AROUND AND THE SECOND IMPACT HIT THE REAR DRIVER'S SIDE OF MY CAR, THE CAR CONTINUED TO SPIN AROUND AND STOPPED WHEN IT HIT A UTILITY POLE NEXT TO THE ENTRANCE/EXIT OF THE FAST FOOD RESTAURANT. FORTUNATELY NO ONE WAS INJURED OR KILLED. I AM 100% CERTAIN THAT SOME KIND OF MALFUNCTION HAPPENED WITH MY CAR. I KNOW I HAD MY FOOT ON THE BRAKE. I'VE HAD SEVERAL RECALLS ON THIS JEEP FOR REPAIRS AND SOFTWARE UPDATES, AND I BELIEVE AT LEAST A COUPLE OF THEM WERE RELATED TO THE TRANSMISSION. AFTER THE ACCIDENT, I SEARCHED THE NHTSA WEBSITE, AND I FOUND SEVERAL OTHER REPORTS OF THE 2014 JEEP GRAND CHEROKEE SURGING FORWARD WHEN THE BRAKES ARE APPLIED. THERE ARE ALSO MANY OTHER COMPLAINTS OF THIS MODEL GRAND CHEROKEE HAVING MANY PROBLEMS WITH THE TRANSMISSION, POWER TRAIN, AND BRAKE SYSTEMS. I HAVE ALREADY SUBMITTED A COMPLAINT TO JEEP ABOUT THE ACCIDENT.

Mileage: 63,000

I CURRENTLY OWN A 2014 JEEP GRAND CHEROKEE AND HAVE HAD A SIGNIFICANT NUMBER OF ISSUES WITH THE VEHICLE WITH ZERO HELP FROM THE MANUFACTURER THAT INCLUDE ITEMS REGARDING MY LIGHTS SHUTTING OF DURING NIGHT DRIVING, MY ENGINE SHUTTING DOWN 3 TIMES WHILE PULLING ONTO A MAJOR HIGHWAY AS WELL AS MY BRAKES MALFUNCTIONING WHILE DRIVING ON A MAJOR INTERSTATE. I HAD HAD OTHER ISSUES BUT AS THE MANUFACTURER HAS BEEN UNCOOPERATIVE AND I AM STUCK WITH AN UNSAFE VEHICLE WITH A CHILD ON THE WAY I WOULD LIKE TO MAKE SURE I FILE A COMPLAINT IN AS MANY PLACES AS I CAN BEFORE I SIMPLY LOOK TO GET RID OF THIS VEHICLE. ALL ISSUES OCCURED WHILE THE VEHICLE WAS IN MOTION AND ALL HAVE OCCURRED WHILE ON THE HIGHWAY DURING THE FIRST YEAR OF OWNERSHIP BUT AS THE SERVICE CENTER NEVER DOCUMENTED MY ITEMS PROPERLY I WAS STUCK WITH A LEMON AS I PUT 50K MILES ON IN THE FIRST YEAR DUE TO MY COMMUTE TO MY EMPLOYER FROM MILFORD, NH TO BURLINGTON, MA BEFORE MOVING BACK TO MA WHERE I PURCHASED THE VEHICLE. THE MOST RECENT ISSUE WAS MY BRAKE BOOSTER WHICH LEAKS WATER INTO IT AND FREEZES DURING COLD WEATHER AND MY VEHICLE HAS BEEN SITTING AROUND SINCE FEB AS THE DEALERSHIP WILL NOT COVER IT AS THEY CLAIM TO HAVE ALREADY REPLACED THE RECALLED ITEM SO I AM IN THE MIDDLE OF A DISPUTE OVER THAT NOW AS WELL. ANY HELP YOU CAN PROVIDE WOULD BE GREATLY APPRECIATED.

Mileage: 60,000

MULTIPLE PROBLEMS WITH THE FORWARD COLLISION WARNING (FCW) AND ADAPTIVE CRUISE CONTROL (ACC) SYSTEMS 1) SYSTEM WILL ISSUE FALSE BRAKE WARNINGS (AND APPLY BRAKES IF ENABLED) ON CLEAR STRAIGHT ROADS WITH NO OTHER CARS OR OBSTRUCTIONS. 2) SYSTEM WILL DISABLE ITSELF AT RANDOM INTERVALS DISABLE ITSELF FOR A PERIOD OF TIME (10-20 MINUTES). ONLY NOTIFICATION IS BRIEF "FCW/ACC SYSTEM DISABLED" NOTIFICATION IN GAUGE CLUSTER - NO AUDIO WARNING THAT IMPORTANT SAFETY SYSTEM DISABLED ITSELF. 3) WHEN USING ACC, WHEN VEHICLE RESUMES SET SPEED AFTER AUTONOMOUS BRAKING, VEHICLE WILL ACCELERATE INTO BACK OF NEXT VEHICLE AHEAD - HAVE TO MANUALLY INTERVENE AND APPLY BRAKES TO PREVENT COLLISION. NOTE THAT THIS VEHICLE USES A BOSCH LRR3 RADAR SENSOR SYSTEM FOR THE FCW AND ACC FEATURES. VEHICLE HAS BEEN INTO JEEP DEALERS FOR SERVICE FOR THIS ISSUE FIVE TIMES, AND EVEN AFTER OPENING STAR CASE WITH JEEP/CHRYSLER FCA, STILL NO FIX FOR THIS SERIOUS SAFETY ISSUE.

Mileage: 20,000

THE VEHICLE WENT IN FOR 4 RECALLS THAT I WAS NEVER NOTIFIED OF, OTHER THAN A FLIER FROM AUTONATION SAYING I HAVE 4 OPEN RECALLS. I CONTACTED AND SCHEDULE THIS IMMEDIATELY UPON RECEIPT. THEY WERE LOOKING AT THE BRAKE BOOSTER RECALL AND FOUND THE MASTER CYLINDER TO BE SHOT. I'VE DRIVEN LOTS OF CARS FOR OVER A MILLION MILES AND NEVER HAD A MASTER CYLINDER GO BEFORE. THIS IS ALARMING THAT AT 45K MILES THIS IS SHOT. THIS PART MUST BE DEFECTIVE. IN ADDITION, THIS APPEARS TO BE A COMMON OCCURENCE WITH 193 SUCH COMPLAINTS ON CARCOMPLAINTS.COM. I'VE TALKED TO FIAT CHRYSLER AND THEY ARE REFUSING TO ASSIST WITH THIS. I AM CERTAIN THEY ARE CORRECT IN IDENTIFYING THE ISSUE AS I HAVE NOTICED SOME BREAK DETERIORATION RECENTLY. JUST BECAUSE THERE WASN'T AN ACCIDENT INSTALLING FAULTY BRAKE MASTER CYLINDERS ON VEHICLES IS A HIGHLY DANGEROUS PROPOSITION.

Mileage: 45,000

TL* THE CONTACT OWNS A 2014 JEEP GRAND CHEROKEE. WHILE DRIVING APPROXIMATELY 20 MPH, THE BRAKES FAILED WHEN THE BRAKE PEDAL WAS DEPRESSED. THE CONTACT TOOK THE VEHICLE TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE BRAKE BOOSTER FAILED AND THE BRAKE BOOSTER AND BRAKE FLUID NEEDED TO BE REPLACED. THE DEALER INFORMED THE CONTACT THAT THE FAILURE WAS RELATED TO NHTSA CAMPAIGN NUMBER: 14V154000 (SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC). THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 59,800.

Mileage: 59,800

THE VEHICLE ROLLED DOWN THE DRIVEWAY WHEN IT WAS IN PARK AND THE IGNITION WAS OFF. IT DID NOT SLIDE, IT ROLLED. I IMMEDIATELY DROVE IT BACK UP THE DRIVEWAY, PUT IT IN PARK, SET THE PARKING BRAKE, AND TURNED OFF THE IGNITION. I EXCITED THE VEHICLE, AND ABOUT 2 MINUTES LATER IT DID THE SAME THING. PLEASE NOTE: THE JEEP HAD ALREADY RECEIVED THE SOFTWARE UPDATE FOR THE APRIL 2016 RECALL INVOLVING THE GEAR SHIFTER/ROLLAWAYS (SEE EA1600). I BELIEVE THIS IS A DIFFERENT ISSUE BECAUSE THE IGNITION WAS OFF WHEN THE ROLLAWAYS OCCURRED.

Mileage: 24,000

I FILED CASE # 10854550 ON 4/9/16 FOLLOWING AN ACTIVE BRAKING SYSTEM MALFUNCTION WHERE MY VEHICLE BRAKED ON ITS OWN WITH NO VEHICLES OR OTHER OBSTACLES IN MY PATH ON 3/31/16. I FILED CASE #10948159 FOLLOWING AN INCIDENT ON 1/9/17 WHERE THE COLLISION WARNING SYSTEM WENT OFF AND THE ACTIVE BREAKING FEATURE ENGAGED, DESPITE NO RISK OF COLLISION. FURTHER, THE ACTIVE BREAKING FEATURE WAS TURNED OFF IN MY VEHICLE SETTINGS. THE DEALERSHIP SERVICE DEPARTMENT HAS REPORTED TO ME THAT NOTHING IS WRONG WITH MY VEHICLE, FOLLOWING AN INSPECTION. BUT YET AGAIN, ON JANUARY 31, 2017, MY COLLISION WARNING SYSTEM WENT OFF AND THE ACTIVE BREAKING FEATURE ENGAGED, DESPITE NO RISK OF COLLISION. THE FEATURE HAS REMAINED DISABLED PER MY VEHICLE SETTINGS. IN THIS INSTANCE I WAS DRIVING IN STOP AND GO TRAFFIC WITH MY COUSIN AND MY ALMOST 19 MONTH OLD SON IN THE CAR. OUT OF NOWHERE, THE SYSTEMS LISTED ABOVE ENGAGED. I REALLY DO NOT KNOW WHAT TO DO. I FEEL AT RISK, AND WORSE, I FEEL I AM ENDANGERING MY CHILD BY DRIVING IN MY CAR. SHORT OF SELLING IT AND PASSING THIS RISK ON TO SOMEONE ELSE, I AM AT A LOSS IN TERMS OF WHAT CAN BE DONE.

Mileage: 21,000

I FILED CASE # 10854550 ON 4/9/16 FOLLOWING AN ACTIVE BRAKING SYSTEM MALFUNCTION WHERE MY VEHICLE BRAKED ON ITS OWN WITH NO VEHICLES OR OTHER OBSTACLES IN MY PATH ON 3/31/16. FOLLOWING THIS INCIDENT, I WENT TO THE JEEP DEALERSHIP AND SPOKE WITH A SERVICE ADVISOR WHO CHECKED FOR ERROR CODES (THERE WERE NONE) AND EXPLAINED THAT THIS MODEL AND YEAR OF JEEP HAD AN ISSUE WITH THE ACTIVE BRAKING FEATURE, STATING THAT KEEPING THE CAMERA CLEAN CAN HELP, AND HE PROCEEDED TO CLEAN MY CAMERA. BUT BECAUSE THIS WAS A KNOWN ISSUE, I DID NOT LEAVE MY VEHICLE FOR FURTHER INSPECTION. AT THE TIME OF THIS INCIDENT, MY NOT YET NINE MONTH OLD SON WAS IN THE CAR WITH ME, SO TO AVOID ANY SAFETY CONCERNS SURROUNDING THIS BRAKING FEATURE, I TURNED THE ACTIVE BRAKING SETTING OFF IN MY CAR TO DISABLE THE FEATURE. THE FEATURE HAS REMAINED OFF SINCE THAT TIME. HOWEVER ON 1/9/17 I WAS STOPPED IN TRAFFIC AT A RED SIGNAL. THE LIGHT CHANGED TO GREEN SO I PROCEEDED TO MOVE FORWARD. THE VEHICLE IN FRONT OF ME HESITATED IN MOVING FORWARD, SO I TOOK MY FOOT OFF THE GAS. BEFORE I HAD THE CHANCE TO USE THE BRAKE, THE COLLISION WARNING SYSTEM WENT OFF AND THE ACTIVE BREAKING FEATURE ENGAGED. I WAS SHOCKED, TO SAY THE LEAST. I IMMEDIATELY PULLED OVER AND CHECKED MY VEHICLE SETTINGS. THE FEATURE WAS SUPPOSEDLY STILL TURNED OFF. AT THIS POINT I WAS EXTREMELY WORRIED FOR THE SAFETY OF MY NOW 1.5 YEAR OLD SON WHO WAS ONCE AGAIN WITH ME, SO I TOOK MY VEHICLE TO THE JEEP DEALERSHIP FOR INSPECTION. THE DEALERSHIP WAS UNABLE TO RECREATE THE ISSUE, AND THEREFORE NOTHING COULD BE DONE TO ADDRESS IT. I HAD PREVIOUSLY COME TO TERMS WITH THE FACT THAT I WOULD NOT BE ABLE TO USE ONE OF THE VERY USEFUL SAFETY FEATURES OF MY VEHICLE DUE TO ITS KNOWN MALFUNCTION, HOWEVER NOW I AM AT A LOSS AS I AM CLEARLY UNABLE TO DISABLE THE FEATURE AND HAVE ANY CONFIDENCE IN KNOWING THAT IT WILL NOT ENGAGE ANYWAY.

Mileage: 20,450

ADAPTIVE CRUISE CONTROL AND COLLISION AVOIDANCE DID NOT WORK PROPERLY, AND RESULTED IN A COLLISION. I WAS DRIVING ON A HIGHWAY, RELYING ON THE ADAPTIVE CRUISE CONTROL AND THE AUTOMATIC BRAKING, A FEATURE OF COLLISION AVOIDANCE. THERE WAS A SLOW DOWN IN TRAFFIC, AND ALTHOUGH THE SYSTEM SLOWED DOWN AND APPLIED BRAKE, IT DID SO TOO LATE TO STOP CAR. AS I GOT TOO CLOSE, I APPLIED STEADY PRESSURE ON THE BRAKE, BUT I STILL HIT THE CAR IN FRONT OF ME, WHO THEN HIT THE CAR IN FRONT OF THEM. NO SIGNIFICANT DAMAGE TO EITHER OF THE OTHER CARS, AND MINE HAS MINOR COSMETIC DAMAGE, AND THE ADAPTIVE CRUISE CONTROL IS NOW NOT WORKING PROPERLY. COULD HAVE BEEN SIGNIFICANTLY WORSE. MAKES ME REALLY QUESTION THE POTENTIAL FOR SELF-DRIVING CARS. *TR

Mileage: 60,000

FCA REFUSES TO DO OPEN RECALLS THEY CLAIM VEHICLE WAS IN MISSOURI WITH 69K MILES ON IT. VEHICLE IS A 1 OWNER CHRYSLER CAPITAL LEASE RETURN WITH 29K MILES USED AND SEVICED IN CALIFORNIA ONLY. 5 OPEN RECALLS

TL* THE CONTACT OWNS A 2014 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE VEHICLE ACCELERATED WHILE THE BRAKE PEDAL WAS DEPRESSED. AS A RESULT, THE CONTACT REAR ENDED ANOTHER VEHICLE. THE AIR BAGS FAILED TO DEPLOY. THERE WERE NO INJURIES AND A POLICE REPORT WAS NOT FILED. THE VEHICLE WAS TOWED TO THE DEALER. THE VEHICLE WAS TAKEN TO THE DEALER, BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 32,000. UPDATED 04/05/17*LJ *CN

Mileage: 32,000

I WAS TRAVELING 35MPH ON THE ON RAMP TO A MAJOR HIGHWAY WHEN THE AUTOMATIC BRAKING SYSTEM TURNED ITSELF ON. THERE WAS NO OBSTRUCTION IN FRONT OF ME AND THE SYSTEM WAS TURNED OFF. THE CAR STARTED BEEPING AND THE CAR SKIDDED TO A COMPLETE STOP IN THE MIDDLE OF THE ON RAMP ON IT'S OWN, THERE WAS NO WAY I COULD CONTROL THE VEHICLE. THE INCIDENT ALMOST RESULTED IN A COLLISION. THIS IS THE SECOND TIME THIS HAS HAPPENED.

Mileage: 71,000

TWICE NOW SINCE I PURCHASED THIS VEHICLE (IN APRIL OF THIS YEAR) I HAVE EXPERIENCED INCIDENTS OF WHAT APPEAR TO BE RANDOM PROXIMITY COLLISION ALERTS (INDICATED BY BRAKE!! ON THE CONSOLE) FOLLOWED BY A SUDDEN AUTOMATIC BRAKING, FOR WHICH I DISCERNED NO PENDING THREATS IN THE LINE OF TRAVEL. THIS ACTION RESULTED IN AN UNEXPECTED AND VERY UNNERVING SUDDEN DROP IN VEHICLE SPEED IN TRAFFIC; IN THE LATTER CASE I WAS ALMOST REAR-ENDED AS A RESULT OF THE EXTREMELY HARSH BRAKING ACTION

Mileage: 44,000

I HAVE A 2014 OVERLAND JEEP. IT HAS 15000 MILES ON IT. IT'S 2 YRS OLD. I PAID $50,000 FOR IT. I PURCHASED THE HIGH END LIFE TIME WARRANTY. THE REAR BRAKES ARE TOTALLY NOT WORKING AND THE FRONT ARE VERY SOFT. I HAVE TAKEN IT TO A DEALER AND HE CHECKED THE UNIT OUT AT FIRST HE SAID THE POWER BOOSTER WAS BAD THEN AFTER TALKING TO JEEP THEY CHANGED THEIR STORY. HE CLAIMS THE ROTORS AND PADS ARE SHOT! I AM PRETTY GOOD AT WORKING ON CARS AND TRUCKS. I KNOW FOR A FACT THE ROTORS AND PADS ARE NOT GONE! I HAVE HAD A FEW GARAGES LOOK AT IT AND THEY SAID THE SAME. SOMETHING IS STOPPING THE BRAKE PRESSURE ON THE REAR BRAKES AND ONLY WORKING PARTIALLY ON THE FRONT. I ASK ABOUT RECALL P14 AND N58. THEY SAID NOTHING! THAT IS THE LOSS OF PRESSURE FROM MASTER CYLINDER FROM MOISTURE. AT PRESENT TIME I AM AFRAID TO DRIVE THE UNIT BECAUSE I HAVE ALREADY MISSED 2 STOP LIGHTS BECAUSE OF POOR BRAKING ABILITY I WAS ONLY DOING 50 ON A 4 LANE DIVIDED HIGHWAY AND COULD NOT BRING IT TO A FULL STOP BEFORE THE LIGHT. THIS NEEDS TO BE CHECKED OUT

Mileage: 15,000

2014 JEEP GRAND CHEROKEE AUTO BRAKES FOR NO REASON, IT SENSED A STOPPED VEHICLE IN THE LEFT TURNING LANE AND SLAMMED ON THE BRAKES TWICE, I WAS IN THE LEFT LANE GOING 35 MILES PER HOUR; THIS HAS HAPPENED IN THE PAST ALSO. I DID REPORT THIS TO THE MANUFACTURER ABOUT SIX MONTHS AGO VIA EMAIL, I SAVED THE EMAILS AND THEIR RESPONSE. I COULD HAVE BEEN REAR ENDED BY A VEHICLE BEHIND ME BECAUSE OF THIS PROBLEM, LITERALLY ONCE IT STARTS I HAVE NO CONTROL OVER WHAT THE VEHICLE DOES, THERE IS NO WAY TO STOP THE JEEP FROM BRAKING. I SHUDDER TO THINK IF IT HAPPENED ON A FREEWAY. I WAS TRAVELING ON A STRAIGHT ROAD GOING 35 MILES PER HOUR IN THE LEFT LANE. ON THE EVENING OF 8/22/2016 I WAS DRIVING IN THE DARK AND MY AUTOMATIC HIGH BEAMS MALFUNCTIONED SEVERAL TIMES. THEY USED TO WORK PERFECTLY NOW THEY STAY ON AND BLIND ONCOMING DRIVERS AND THE DRIVERS AHEAD OF ME, THEY ALSO FAIL TO COME ONE WHEN I AM IN THE DARK AND THERE ARE NO OTHER CARS; BOTH INCIDENTS OF HIGH BEAM MALFUNCTION HAPPENED ON A COUNTRY ROAD AND ON THE FREEWAY LAST NIGHT. THIS PROBLEM STARTED IMMEDIATELY AFTER I HAD THE ELECTRONIC SHIFTER UPDATED AT THE DEALER AND SOME OTHER SOFTWARE UPDATES THAT WERE DUE BUT I DON'T KNOW WHAT THEY DID, I JUST KNOW THEY WERE SOFTWARE RELATED AND PART OF A RECALL. SAID VEHICLE IS GOING BACK TO THE DEALER FOR SEVERAL HOURS OF WORK ON THE SOFTWARE FOR BOTH THE HIGH BEAMS AN THE BRAKING SYSTEM ON THURSDAY, AUGUST 25, 2016.

Mileage: 24,076

TL* THE CONTACT OWNS A 2014 JEEP GRAND CHEROKEE. WHILE DRIVING 45 MPH, THE VEHICLE INDEPENDENTLY CAME TO AN ABRUPT STOP. THE FORWARD COLLISION AVOIDANCE SYSTEM WAS TURNED OFF AT THE TIME. THE FAILURE RECURRED THREE TIMES. ON SEVERAL OCCASIONS, THE HEADLIGHTS, TAIL LIGHTS, AND HAZARD LIGHTS FAILED TO OPERATE. THE TECHNICIAN WAS UNABLE TO DUPLICATE THE FAILURE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 600.

Mileage: 600

DRIVING AT 65 MPH ON A STRAIGHT HIGHWAY, WITH THE AUTOMATIC BREAKING SYSTEM TURNED OFF, THE CAR SUDDENLY SKIDDED TO A COMPLETE STOP.

Mileage: 24,000

TL* THE CONTACT OWNS A 2014 JEEP GRAND CHEROKEE. WHILE DRIVING 55 MPH AND ATTEMPTING TO ENGAGE THE BRAKES, THE BRAKES FAILED TO STOP THE VEHICLE. THE VEHICLE WAS PREVIOUSLY REPAIRED PER NHTSA CAMPAIGN NUMBER: 14V154000 (SERVICE BRAKES, HYDRAULIC). THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE BRAKE BOOSTER FAILED AND NEEDED TO BE REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 42,000.

Mileage: 42,000

ON TWO OCCASIONS, TWO WEEKS APART, THE ACTIVE BRAKING FEATURE FUNCTIONED WITHOUT OBVIOUS EXTERNAL CAUSE. IN BOTH CASES, THE ACTIVE BRAKING SYSTEM CAUSED THE ANTILOCK BRAKING SYSTEM (ABS) TO ACTIVATE, CAUSING THE VEHICLE TO STOP ABRUPTLY. THE FOLLOWING INFORMATION APPLIES TO BOTH INSTANCES: 1. FORWARD COLLISION WARNING SYSTEM (FCW) IS ON. 2.FCW IS SET TO NEAR 3.ACTIVE BRAKING FEATURE SET TO ON. 4.VEHICLE SPEED APPROXIMATELY 30 MPH 5.ASPHALT FOUR LANE ROAD WITHOUT DIVIDER 6.DAYLIGHT, SUNNY, TEMPERATURE ABOUT 80 DEGREES F 7.NO VEHICLES IN FRONT OR ON EITHER SIDE. 8.NO VEHICLES APPROACHING. 9.NO OBSTACLES OR PERTURBATIONS ON ROAD SURFACE. SECOND OCCASION OCCURRED AFTER DEALER HAD INSTALLED LATEST SOFTWARE UPDATES FOR ALL COMPONENTS. DEALER HAS INSPECTED AND DRIVEN THE VEHICLE. NO DEFECT CODES WERE FOUND. DEALER COULD NOT DUPLICATE EVENT.

Mileage: 10,000

FORWARD COLLISION WARNING AND MITIGATION - ENGAGED ON A CLEAR DAY, AT FREEWAY SPEED (55 MPH), WITH NO VEHICLES IN FRONT OF ME OR BESIDE ME. MY CAR BRAKED HARD AND THE 'BRAKE!' FLASHED ON THE DASHBOARD SCREEN. IF THERE HAD BEEN A CAR BEHIND ME, I WOULD'VE BEEN REAR ENDED.

Mileage: 36,000

MY EMERGENCY BRAKE LIGHT IS FLASHING ON MY DASH BOARD, AND IT IS MAKING A CHIMING NOISE WHEN FLASHING AS I DRIVE MY JEEP. THE MAIN ISSUE OTHER THAN HAVING IT GOING ON AND OFF SOME TIME A FEW TIME A DAY SOMETIMES NOT FOR A WEEK THAN A FEW DAYS IN A ROW IS THAT WHEN I AM ON AN OPEN HIGHWAY WITH CRUISE CONTROL ON DOING 70 MPH THE CRUISE CONTROL WILL SHUT OFF EVERY TIME IT FLASHES. I FELL THE THIS IS A SAFETY ISSUE WHEN YOUR CRUISE CONTROLS SHUTS DOWN WITHOUT ANY WARNING. THE DEALER HAS NOT CORRECTED THIS ISSUE. I JUST GOT A RECALL NOTICE TO DAY S27/NHTSA 16V-240 TO MAKE SURE MY VEHICLE IS IN PARK AND FOOT BRAKE ON. MY FOOT BRAKES SAYS IT IS ON AT 70 MPH WHEN IT IS NOT ON. THIS HAPPENED A LOT TODAY ON MY TRIP, BUT HAS BEEN GOING ON FOR OVER A YEAR

Mileage: 18,000

DRIVING APPROX. 20 MPH IN CITY TRAFFIC, CAR IN FRONT STOPPED SUDDENLY. I TRIED TO APPLY BRAKES AND THE AUTO-BRAKING SYSTEM ALSO FLASHED ON DASHBOARD TO "BRAKE!" BUT WHEN I TRIED TO, THE BRAKES WERE NOT AS RESPONSIVE AS USUAL. I APPLIED TREMENDOUS PRESSURE ON THE BRAKE PEDAL (SO MUCH SO THAT MY FOOT STILL HURTS OVER A WEEK LATER) AND THE BRAKES DID NOT REACT AS THEY TYPICALLY DO, SO I HIT THE CAR IN FRONT OF ME.

Mileage: 67,000

WHILE PULLING OUT ONTO A BUSY THOROUGHFARE (CESAR CHAVEZ ST. IN SAN FRANCISCO, CA) IN MY 2014 JEEP GRAND CHEROKEE OVERLAND ON 3/31/16, MY COLLISION WARNING SYSTEM WENT OFF, THEN THE VEHICLE BRAKED HARD ON ITS OWN VIA THE BRAKE ASSIST SYSTEM, ENGAGING THE ANTI-LOCK BRAKE SYSTEM, AND BRINGING ME TO A STOP IN THE MIDDLE OF THIS BUSY ROAD. HOWEVER THERE WAS NOTHING/NO ONE IN FRONT OF ME. THIS COULD VERY WELL HAVE CAUSED ME TO BE T-BONED OR REAR-ENDED WITH MY 8 MONTH OLD BABY IN THE CAR. THIS WAS EXTREMELY SCARY AND UNEXCEPTABLE! AFTER DESCRIBING THE ISSUE TO MY MOTHER, SHE SENT ME AN ARTICLE FROM THE WALL STREET JOURNAL REGARDING THIS ISSUE ON 2014 JEEP GRAND CHEROKEES. CLEARLY THIS IS A MORE WIDESPREAD ISSUE THAN JUST A FLUKE AFFECTING MY VEHICLE.

Mileage: 12,800

FORWARD COLLISION WARNING (FCW) OCCASIONALLY COMES ON WITHOUT REASON IN CITY TRAFFIC,INTERSTATES, AND COUNTRY ROADS (NO TRAFFIC OR OBSTRUCTIONS NEARBY) AND AT VARIOUS SPEEDS CAUSING A "BRAKE" WARNING SIGNAL AND SOMETIMES, NOT ALWAYS, ACTUALLY CAUSING THE VEHICLE TO BRAKE. RELATED TO THE FCW PROBLEM IS A WARNING SIGNAL THAT FREQUENTLY APPEARS THAT INDICATES THE ADAPTIVE CRUISE CONTROL/FCW ARE UNAVAILABLE. VEHICLE HAS BEEN IN SHOP NUMEROUS TIMES AND EXCEPT FOR ONE TIME THAT THE DEALERSHIP FOUND A PART MISSING, THE DEALERSHIP CONTINUES TO INDICATE THEY CANNOT DUPLICATE THE PROBLEM. THE PROBLEM REMAINS ON-GOING AND HAS NOT BEEN RESOLVED. THE DATE OF OCCURANCE BELOW IS THE MOST RECENT EVENT WITH THE "BRAKE" WARNING.

Mileage: 21,342

WE HAVE HAD 4 INCIDENTS OF UNINTENDED BRAKING (PE15-021) FROM THE COLLISION CONTROL SYSTEM. EXTREME AUTONOMOUS BRAKING WHEN NOTHING WAS IN THE WAY. ADDITIONALLY, WE HAD ONE CASE OF UNINTENDED ACCELERATION IN LOW SPEED (LESS THAN 10 MPH) STOP & GO COMMUTER TRAFFIC RESULTING IN A REAR END CRASH WITH DAMAGE TO OUR JEEP AND THE VEHICLE IN FRONT OF US AND THE NEXT VEHICLE IN FRONT OF THEM (3 VEHICLES TOTAL). JEEP ACCELERATED HARD ON ITS OWN WITHOUT PRESSING THE GAS PEDAL.

Mileage: 12,000

CAR BRAKING SYSTEM ACTIVATED AUTOMATICALLY ON ITS OWN ON MULTIPLE OCCASIONS, ANTI-COLLISION WARNING SYSTEM IS NOT TURNED ON. LATEST INCIDENT OCCURRED ON DECEMBER 26, 2015, DRIVING 45 MPH ON A HIGHWAY WITH NO TRAFFIC OR OBSTACLES AROUND THE WORD "BRAKE" APPEARED ON DASHBOARD IN RED AND BRAKES WERE SUDDENLY ENGAGED. INCIDENT BEFORE WAS DRIVING 60 MPH ON THE INTERSTATE AND THE BRAKES ENGAGED AGAIN WITH THE WORD "BRAKE" FLASHING ON DASH AGAIN ANTI COLLISION SYSTEM WAS NOT ON. *JS

Mileage: 15,458

THE COLLISION AVOIDANCE SYSTEM ACTIVATES AND SLAMS ON THE BRAKES WITHOUT CAUSE WHILE TRAVELING FORWARD WHICH IS STARTLING AND DANGEROUS BECAUSE I HAVE BEEN NEARLY REAR ENDED BY ANOTHER DRIVER FOR BRAKING WITHOUT CAUSE. WHEN PARKING THE GEAR SELECTOR FEELS LIKE IT IS IN PARK IT IS ACTUALLY IN REVERSE OR NEUTRAL. BRAKES SQUEAK AND WERE WEARING GROVES INTO ROTORS WHEN VEHICLE WAS BRAND NEW. ALSO THE FRONT BUMPER HAS NEVER FIT CORRECTLY AS WELL AS THE FENDER MOLDINGS PEELING OFF. VERY SAD FOR A $55,000 VEHICLE.

Mileage: 24,000

LAST NIGHT, I WAS DRIVING AT NORMAL SPEED DOWN THE ROAD AND PERSON AHEAD OF ME BRAKED GRADUALLY TO MAKE A TURN. I BEGAN TO SOFTLY BRAKE. I HAD A GENEROUS AMOUNT OF SPACE BETWEEN ME AND THE CAR AHEAD OF ME - AT LEAST 5-6 CAR LENGTHS. THE FORWARD COLLISION WARNING SYSTEM ACTIVATED AND SLAMMED ON THE BRAKES, CAUSING THE CAR BEHIND ME TO NEARLY REAR-END ME. THE SYSTEM SHOULD NOT HAVE ACTIVATED AS THERE WAS NO REASONABLE THREAT OF COLLISION. THIS IS NOT THE FIRST TIME THIS HAS HAPPENED AND I UNDERSTAND THE NHTSA IS INVESTIGATING THIS SYSTEM SO I DECIDED TO FILE A COMPLAINT IN ORDER TO ASSIST THE INVESTIGATION. THE SYSTEM WORKS WELL WHEN IT NEEDS TO BUT IT HAS FALSE POSITIVES OFTEN. IT IS SOMEWHAT TERRIFYING WHEN YOUR CAR JUST DECIDES TO SLAM ON THE BRAKES WITH NO CAUSE AND THERE IS A LEGITIMATE CAUSE FOR CONCERN WHEN IT DOES. OTHER DRIVERS BEHIND ME MAY BE UNPREPARED TO STOP AND COULD CAUSE A CRASH.

Mileage: 22,375

WHEN I APPLY THE BRAKES THE FRONT END SHAKES PRETTY BADLY. I ALSO HAVE AN ISSUE WHEN I EXCELLERATE MODERATELY THE VEHICLE SEEMS TO TAKE OFF LEAVING ME FEELING OUT OF CONTROL AND HAVING TO TAKE MY FOOT OFF THE GAS AND WATCHING THE RPM HIT 6000. I HAVE ALSO HAD ISSUES WITH THE TRANSMISSION AND A TOTAL OF 5 RECALLS. I HAVE HAD TIME IN COURT TRYING TO FIGHT IT USING THE LEMON LAW BUT LOST BECAUSE OF NOT HAVING AN ATTORNEY AND A TRANSMISSION SPECIALIST I COULDN'T AFFORD EITHER. I NOTICE MY PROBLEMS AT 1900 MILES BUT I LOST BECAUSE THEY SAID I USED IT FOR COMMERCIAL USE WHICH I DON'T BECAUSE I DON'T HAVE IT REGISTERED AS A COMMERCIAL VEHICLE I JUST DRIVE A LOT FOR WORK AT THE TIME. THIS VEHICLE HAS CAUSED ME LOADS OF STRESS SINCE I BOUGHT IT AND FEEL VERY UNSAFE DRIVING MY KIDS AROUND. ANY HELP YOU CAN GIVE ME WOULD BE GREATLY APPRECIATED I'M AT MY WITS END. I BOUGHT MY JEEP EARLY IN 2013 SO I FEEL ITS ONE OF THE FIRST JEEP OFF THE ASSEMBLY LINE WITH LOTS OF ISSUES. THANKS

Mileage: 69,000

TL* THE CONTACT OWNS A 2014 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE AUTOMATIC BRAKE WARNING SYSTEM WOULD AUTOMATICALLY ACTIVATE. THE FAILURE OCCURRED OVER TWENTY TIMES WHILE THE CRUISE CONTROL WAS NOT ENGAGED. THE CONTACT REACHED OUT TO THE DEALER FOR DIAGNOSTIC TESTING. THE DEALER WAS UNABLE TO DIAGNOSE THE FAILURE. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 5,000.

Mileage: 5,000

THE VEHICLE BRAKED UNEXPECTEDLY, FOR NO APPARENT REASON. UPDATED 10/9/15 *LN

Mileage: 27,543

THERE HAS BEEN INCIDENT THE FORWARD COLLISION WARNING WENT OFF AND THE BRAKE WAS APPLIED. IT HAPPENED BOTH HIGH SPEED AND LOW SPEED. THE RECENT INCIDENT WAS CAPTURED MY ONBOARD DASH CAM. HTTPS://WWW.YOUTUBE.COM/PLAYLIST?LIST=PLQWA_9V6MHPJRX6J4THJGTNMA1VF99O-4

Mileage: 52,000

MY CAR IS EQUIPPED WITH A FORWARD COLLISION WARNING THAT WILL SIGNAL YOU WHEN YOU ARE TOO CLOSE TO A VEHICLE AND AUTOMATICALLY ENGAGES THE BRAKE IF A COLLISION IS IMMINENT. THE CAR HAS 3 TIMES NOW SIGNALED AND ENGAGED THE BRAKES WHEN THERE WERE NO VEHICLES NEAR ME. THE FIRST TWO TIMES THIS HAPPENED I WAS DRIVING ON THE FREEWAY GOING APPROXIMATELY 65 MPH WITH NO CARS IN MY VISIBLE SIGHT AND THE SIGNAL ALARMED AND THEN THE CAR BRAKED ON IT'S OWN. THIS AGAIN HAPPENED YESTERDAY 6/29/15 WHILE I WAS TURNING LEFT THROUGH AN INTERSECTION WITH A GREEN ARROW AND THE VEHICLE BRAKED WHILE I WAS ACCELERATING. A CAR BEHIND ME HAD TO HIT THEIR BRAKES AND SWERVE TO AVOID REAR ENDING ME. EACH TIME I BRING THE VEHICLE TO THE DEALERSHIP THEY TELL ME THAT THEY CAN'T FIX A PROBLEM THAT THEY CAN'T REPLICATE.

Mileage: 18,000

THE FRONT ROTORS AND THE REAR ROTORS TURNED BLACK WHILE OPERATING THE VEHICLE UNDER NORMAL HIGHWAY DRIVING CONDITIONS. THE FRONT AND REAR BRAKES PADS ARE NOT WORN WHERE THEY REQUIRED REPLACEMENT. THE ROTORS APPEAR TO BE DEFECTIVE. I SAVED THE ROTORS FOR INSPECTION IF YOU SO DESIRE TO INSPECT THEM. HAVING BEEN A AUTOMOTIVE TECHNICHIAN IN THE PAST AND A MECHANIC ON NYC TAXI CABS I HAVE NEVER WITNESSES THIS KIND OF WEAR AND TEAR ON A ROTOR. HAVING HAD FLEETS OF POLICE VEHICLES I HAVE NEVER SEEN A ROTOR WEAR LIKE THIS EITHER. EVEN POLICE VEHICLES HAVING BEEN IN PURSUITS HAVE NOT WORN OUT LIKE THIS.

Mileage: 52,000

TL* THE CONTACT OWNS A 2014 JEEP GRAND CHEROKEE. WHILE DRIVING AT 25 MPH, THE VEHICLE SUDDENLY BRAKED WITOUT THE BRAKE PEDAL BEING DEPRESSED. THE BRAKE WARNING INDICATOR FLASHED PRIOR TO THE FAILURE. THE FAILURE RECURRED SEVERAL TIMES. THE DEALER WAS UNABLE TO LOCATE A FAILURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE VIN AND FAILURE MILEAGE WERE UNKNOWN. UPDATED 8/21/15*CN

Mileage: 6,300

I WAS ON THE I-94 ENTRANCE/EXIT RAMP BETWEEN FULLERTON AVENUE AND WESTERN AVENUE. JUST BEFORE WESTERN AVE: THE LEFT LANE IS INTENDED FOR VEHICLES ENTERING I-94 NORTHBOUND, THE RIGHT LANE IS INTENDED FOR VEHICLES THAT ARE PROCEEDING TO WESTERN AVE. WHEN THE EVEN OCCURRED, THERE WAS A LINE OF VEHICLES STOPPED IN THE LEFT LANE DUE TO TRAFFIC CONGESTION ON I-94. I WAS TRAVELING IN THE RIGHT LANE AND HAD NO CARS DIRECTLY IN FRONT OF ME. AS I BEGAN TO PASS THE LONG LINE OF VEHICLES THAT WERE WAITING TO ENTER ON TO I-94 ON MY LEFT, THE AUTOMATIC BRAKING SYSTEM BEGAN TO CHIME AND BRAKING BEGAN FOR NO REASON. I QUICKLY REACHED DOWN, DISABLED THE ABS FUNCTION, GLANCED IN MY REAR-VIEW MIRROR AND SAW THAT I HAD COME DANGEROUSLY CLOSE TO BEING REAR-ENDED BY ANOTHER VEHICLE. AFTER A FEW WEEKS, I RE-ENABLED THE FEATURE THINKING THAT THE EVENT WAS A FLUKE. I RE-ENABLED IT, BUT HAD A HANDFUL OF INSTANCES WHERE THE BRAKES WOULD BE APPLIED IN SEEMINGLY INAPPROPRIATE SITUATIONS - MOSTLY ALL OF THEM IN DENSE CITY DRIVING. THE VEHICLE NOW HAS 10K MILES ON IT. I HAVE YET TO TAKE IT IN FOR SERVICE ON THIS OR THE MULTITUDE OF FACTORY RECALLS. POSSIBLY RELATED, THERE HAVE BEEN NUMEROUS OCCASIONS WHERE THE PARKING SENSOR CHIMES HAVE GONE OFF WHILE THE VEHICLE WAS MOVING -OR- IN GEAR, BUT STOPPED AT A STOPLIGHT. I OFTEN LEAVE THE FEATURE DISABLED UNTIL I GET READY TO PARK. *TR

Mileage: 4,000

I WAS DRIVING APPROXIMATELY 40 MPH ON W. MAPLE RD IN TROY, MI IN THE MIDDLE OF THE AFTERNOON ON FEBRUARY 18, 2015. THERE WAS MINIMAL TRAFFIC ON THE ROAD AND NO ONE IN FRONT OF ME IN MY LANE OR THE LANE NEXT TO ME. SUDDENLY, MY DASH LIT UP TO BRAKE AND THE CAR STARTED BRAKING ON IT'S OWN. IT HAPPENED SO QUICKLY THAT I WASN'T EVEN SURE WHAT IT WAS. IT HAPPENED AGAIN ABOUT A MILE DOWN THE ROAD. AGAIN THE SYSTEM APPLIED THE BRAKES AND THE WARNING WORD BRAKE FLASHED ON MY DASHBOARD WHEN THERE WAS NOTHING NEAR ME. IT HAPPENED QUICKLY AND THEN THE CAR WENT BACK TO NORMAL WITHOUT ME DOING OR CHANGING ANYTHING IN THE CAR. I BROUGHT IT TO THE SUBURBAN CHRYSLER DODGE JEEP RAM DEALERSHIP IN TROY AND THEY SAID THEY WERE NOT ABLE TO RECREATE. NO CODES WERE ACTIVATED IN THE COMPUTER AND THERE WERE NO SERVICE BULLETINS ABOUT IT SO THERE WAS NOTHING THEY COULD DO.. . I TOOK THE CAR HOME AND THE SAME THING HAPPENED AGAIN TO ME FIVE DAYS LATER DRIVING AT APPROXIMATELY THE SAME SPEED. THIS TIME THE DEALERSHIP KEPT THE CAR LONGER, DROVE IT 119 MILES, USED THE MILLER TOOL KIT TO ALIGN THE CAMERA AND STILL FOUND NOTHING WRONG. THE FOLLOWING WEEK, IT HAPPENED AGAIN AND I RETURNED TO THE DEALERSHIP. THIS TIME THEY REPLACED THE FRONT SENSOR AND BUBBLE ALIGNED. THE ONLY THING THAT THE DEALERSHIP FOUND WAS THAT ON ONE OF THE TEST DRIVES THEY COULDN'T GET THE ACC SYSTEM TO WORK AT ALL AND STILL NO REPORTS SHOWED UP ON THE COMPUTER. THE NEXT TEST DRIVE ALL SYSTEMS WERE WORKING, AGAIN NO REPORT ON THE COMPUTER OF THE CHANGE. THE DEALERSHIP STILL COULD NOT DUPLICATE THE PROBLEM BUT THEY THOUGHT THAT THEY FIXED IT.. IN MAY, IT HAPPENED AGAIN. IT OCCURRED WHILE I WAS MERGING ONTO THE EXPRESSWAY TRAVELING AT 63MPH. I RETURNED THE CAR TO THE SAME DEALERSHIP AND AGAIN IT WAS RETURNED TO ME WITHOUT BEING ABLE TO DIAGNOSE OR FIX THE PROBLEM. . .UPDATED 07/21/15 *BF

Mileage: 29,916

TL* THE CONTACT OWNS A 2014 JEEP GRAND CHEROKEE. WHILE DRIVING APPROXIMATELY 60 MPH, THE WARNING INDICATORS ILLUMINATED AND THE BRAKES ENGAGED INDEPENDENTLY. THE FAILURE RECURRED MULTIPLE TIMES. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 19,000. THE VIN WAS NOT AVAILABLE. UPDATED 7/29/15*CN

Mileage: 19,000

TL* THE CONTACT OWNS A 2014 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 14V154000 (SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC), 14V391000 (ELECTRICAL SYSTEM), 14V634000 (ELECTRICAL SYSTEM), AND 14V643000 (AIR BAGS, SEAT BELTS). THE PARTS WERE UNAVAILABLE TO PERFORM THE REPAIRS. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. MA 09/03/15 UPDATED 12/10/15 *JS

ON THE HIGHWAY THE "FORWARD COLLISION WARNING WITH STOP" SYSTEM NEEDLESSLY ENGAGED. THE VEHICLE BRAKES AUTOMATICALLY WERE APPLIED BY THE CAR ON ITS WON CAUSING IT TO DECELERATE RAPIDLY FISHTAILING UNCONTROLLABLY. IT WAS RAINING. THIS IS NOT THE FIRST TIME THE SITUATION OCCURRED.

Mileage: 7,500

VEHICLE HAS, ON THREE OCCASIONS SLAMMED ON BRAKES WHEN A VEHICLE SLOWS IN THE RIGHT HAND LANE ADJACENT TO THE LANE OF TRAVEL. BRAKE WARNING APPEARS WITH WARNING SOUNDS.

Mileage: 7,861

MY DAUGHTER WAS PARKING HER 2014 JEEP GRAND CHEROKEE OUTSIDE OF A RETAIL STORE. AS SHE SLOWED AND PULLED INTO A PARKING SPACE, THE JEEP SUDDENLY SURGED FORWARD, JUMPING THE CURB, CROSSING A SIDEWALK, GOING THROUGH A SMALL GRASS MEDIAN, AND INTO A DIFFERENT AREA OF THE PARKING LOT. THE POLICE REPORT, OKLAHOMA CITY POLICE DEPARTMENT REPORT, CASE NUMBER 15-REDACTED, ACCURATELY RECORDS THE SURGE. THE OFFICERS CONCLUSION WAS DRIVER ERROR. THROUGH RESEARCH I HAVE FOUND NUMEROUS SIMILAR COMPLAINTS CONCERNING 2014 JEEP GRAND CHEROKEES. I CALLED THE SERVICE MANAGER FOR THE JEEP DEALERSHIP WHERE WE PURCHASED THE VEHICLE. I TOLD HIM ABOUT THE ACCIDENT AND THAT WHEN THE JEEP CAME IN FOR REPAIR, I WANTED THE ACCIDENT DATA PRESERVED. HE TOLD ME THE ONLY DATA THAT HE COULD OBTAIN WAS JEEPS PROPRIETARY INFORMATION, WHICH I COULD NOT HAVE. A REPRESENTATIVE FORM MY INSURANCE COMPANY IS ADAMANT THAT WE, AS THE OWNERS OF THE JEEP, HAVE A RIGHT TO ANY INFORMATION CAPTURED BY THE JEEPS SYSTEMS. HOWEVER, THE INSURANCE COMPANY HAD NO WAY TO OBTAIN THAT INFORMATION WHEN THEY APPRAISED THE DAMAGE TO THE JEEP. I NEED HELP IN OBTAINING THE DATA BY SOMEONE OUTSIDE OF JEEP WHO CAN ACCESS IT, OR HELP TO COMPEL JEEP TO PROVIDE ME WITH THE INFORMATION, HENCE THIS ONLINE SUBMISSION. THE WEBSITE WHICH CONTAINS OTHER COMPLAINTS ABOUT 2014 JEEP GRAND CHEROKEES IS HTTP://WWW.CARCOMPLAINTS.COM/JEEP/GRAND_CHEROKEE/2014/ENGINE/VEHICLE_SPEED_CONTROL-2.SHTML. 2014 JEEP GRAND CHEROKEE VEHICLE SPEED CONTROL PROBLEMS | PAGE 2 THE WEBSITE CONCERN JEEP GRAND CHEROKEES OR ALL YEARS HAVING TROUBLE WHEN THE TIRES/BRAKES GET WET IS JUMPIN' JEEPS ARE HARD TO TIE DOWN

DRIVING THROUGH THE EISENHOWER TUNNEL THE BRAKE WARNING SYSTEM ACTIVATED. THE BRAKES DID NOT ENGAGE. I HAVE HAD THIS JEEP FOR OVER A YEAR AND HAVE DRIVEN THROUGH THIS TUNNEL OVER 80 TIMES AND NOW WHENEVER DRIVING THROUGH THE TUNNEL THIS BRAKE WARNING WILL FLASH. THIS HAS OCCURRED APPROXIMATELY 16 TIMES NOW. THIS WARNING IS NOW GOING OFF ON THE OPEN INTERSTATE AND SECONDARY ROADS. THE ADAPTIVE CRUISE CONTROL STOPS WORKINGS AFTER 15-20 MINUTES. THIS HAS BEEN INTO TWO DIFFERENT DEALERS, ONLY TO TELL ME THE LENS WAS DIRTY. WITHIN 20 MINUTES AFTER LEAVING THE DEALER (WHO CLEANED THE SENSOR) THE SYSTEM STOPS WORKING AND SAYS TO CLEAN THE SENSOR. NO SNOW OR WATER WAS DRIVEN THROUGH PRIOR TO THE MESSAGE BEING DISPLAYED.

Mileage: 21,000

I PURCHASED A NEW 2014 JEEP GRAND CHEROKEE SRT LAST YEAR AND HAVE HAD MANY ISSUES, THIS HAS TO DO WITH THE AUTOMATIC BRAKING SYSTEM. I WAS IN THE FAR LEFT TURN LANE OF A TWO LANE LEFT TURN STOPLIGHT. STOPLIGHT TURNS GREEN FOR LEFT TURN LANES TO PROCEED TO HIGHWAY ENTRANCE RAMP, AS I AM TURNING LEFT MY CAR AUTOMATICALLY SLAMS INTO A FULL BRAKE AND STOPS IN MIDDLE OF TURN LANE. THE CAR WAS OUT OF MY CONTROL AS THE BRAKE PEDDLE WAS FULLY PRESSED TO THE FLOOR WITHOUT ME TOUCHING THE BRAKE. MY VEHICLE DOES HAVE THE AUTOMATIC BRAKE SYSTEM, WHICH WAS ACTIVATED THIS DAY. THE CAR BEHIND ME SLAMMED ON THEIR BRAKES SINCE MY VEHICLE CAME TO A COMPLETE STOP IN THE MIDDLE OF MAKING A LEFT TURN. WE DID NOT GET REAR ENDED THANKFULLY. THERE WAS A CAR TO THE RIGHT OF MY VEHICLE ALSO MAKING A LEFT TURN, AT NO POINT DID THIS VEHICLE COME NEAR MY VEHICLE NOR CROSSED LANES. MY VEHICLE CAME TO A COMPLETE STOP FOR NO REASON AND WHEN I WENT TO PRESS ON THE GAS PEDAL, IT CONTINUED TO STAY IN A FULL BRAKE, IT TOOK ABOUT A MINUTE TO GET MY VEHICLE TO START ACCELERATING AGAIN. AFTER THIS INCIDENT I TURNED OFF THE AUTOMATIC BRAKE SYSTEM. TO BE DRIVING A VEHICLE AND THEN OUT OF NOWHERE THE CAR TAKES CONTROL OF ITSELF IS VERY SCARY AND NOT SAFE.

CAR HAS AUTOMATIC BRAKE WARNING WHICH APPLIES THE BRAKES AUTOMATICALLY. ON AT LEAST 4 OCCASIONS THE WARNING LIGHT CAME ON BRAKES WERE APPLIED AND THERE WAS NO OTHER CARS IN SIGHT. NOT ONLY WERE THERE NO CARS IN SIGHT WHILE DRIVING ON AN EXPRESSWAY THE BRAKES WOULD COME ON. I TO,D THE DEALERSHIP BUT THE WERE UNABLE TO REPLICATE.

Mileage: 14,000

TL* THE CONTACT OWNS A 2014 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V154000 (SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC); HOWEVER, THE PART NEEDED TO PERFORM THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

AFTER BACKING THE CAR OUT OF THE GARAGE I WAS GOING TO GET OUT TO GO BACK INTO THE HOUSE.. I PUT THE CAR (I THOUGHT) IN PARK, MY FOOT WAS STILL ON THE BRAKE. I STARTED TO REMOVE MY FOOT FROM THE BRAKE AND THE CAR SLIGHTLY STARTED FORWARD I REALIZED THE CAR WASN'T IN PARK BUT DRIVE AND WHEN I WENT TO DEPRESS THE BRAKES FURTHER TO CHANGE GEARS AND STOP THE FORWARD MOTION THE CAR SUDDENLY REVVED THE ENGINE, SQUEALED ITS TIRES WHILE PEALING OUT AND ACCELERATING AT A HIGH RATE OF SPEED BACK INTO THE GARAGE SMASHING INTO A BRICK WALL AND MY DINING ROOM. THE DAMAGE TO THE CAR IS OVER $15,000 AND DAMAGE TO THE HOUSE IS APPROX. $9000. I KNOW MY FOOT WAS ON THE BRAKE!` MY FACE HIT THE STEERING WHEEL CUTTING MY LIP. THE AIRBAG DID NOT DEPLOY. I HAVE TWO YEARS LEFT ON THE LEASE AND I AM TERRIFIED TO DRIVE IT. IN ALL OF MY YEARS OF DRIVING I HAVE NEVER HAD AN ACCIDENT AND I HAVE ALWAYS PARKED IN A GARAGE WITHOUT INCIDENT. I HAVE DRIVEN EVERYTHING FROM YUKONS TO NAVIGATORS AND NEVER HAVE I HAD AN ISSUE LIKE THIS. I SEE FROM ALL THE POSTS THAT I AM NOT ALONE. THIS ISSUE NEEDS TO BE ADDRESSED BEFORE PEOPLE ARE KILLED. UPDATED 10/17/2017*CN

Mileage: 17,000

TL* THE CONTACT OWNS A 2014 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 14V154000, 14V643000, 14V391000 (SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC), (AIR BAGS, SEAT BELTS), AND (ELECTRICAL SYSTEM); HOWEVER, THE PARTS TO DO THE REPAIRS WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

TL* THE CONTACT OWNS A 2014 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 14V154000 (SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC), 14V391000 (ELECTRICAL SYSTEM), 14V634000 (ELECTRICAL SYSTEM) AND 14V643000 (AIR BAGS, SEAT BELTS); HOWEVER, THE PARTS TO DO THE REPAIRS WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIRS. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

TL* THE CONTACT OWNS A 2014 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 14V154000 (SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC), 14V634000 (ELECTRICAL SYSTEM), 14V643000 (ELECTRICAL SYSTEM), AND 14V391000 (ELECTRICAL SYSTEM); HOWEVER, THE PARTS NEEDED TO PERFORM EACH REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

APPLYING BRAKE CAR DID NOT STOP .CAR STOPPED 15 FEET AFTER APPLYING BRAKE.THIS IS THE SECOND TIME THIS HAPPENED. *TR

Mileage: 26,147

TL* THE CONTACT OWNS A 2014 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 14V154000 (SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC), 14V391000 (ELECTRICAL SYSTEM) AND 14V643000 (AIR BAGS, SEAT BELTS); HOWEVER, THE PARTS NEEDED TO DO THE REPAIRS WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIRS. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

TL* THE CONTACT OWNS A 2014 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 14V154000 (SERVICE BRAKES, HYDRAULIC), 14V391000 (ELECTRICAL SYSTEM) AND 14V643000 (AIR BAGS, SEAT BELTS); HOWEVER, THE PARTS TO DO THE REPAIRS WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

SINCE PURCHASING THIS VEHICLE IN APRIL OF 2013 THERE HAVE BEEN SIX SAFETY RELATED RECALLS ON THE VEHICLE. THE FIRST TWO WERE QUICKLY FIXED. SINCE THEN, AND OVER THE LAST YEAR WE HAD ACCUMULATED AN ADDITIONAL FOUR RECALLS. EACH COMES WITH A WARNING FROM CHRYSLER THAT THIS IS AN "IMPORTANT SAFETY RECALL NOTICE." THE RECALLS ARE AS FOLLOWS; SUN VISOR WIRING OCCUPANT RESTRAINT CONTROL MODULE BRAKE BOOSTER ALTERNATOR WE HAVE MADE AT LEAST FOUR TRIPS INTO AUTO NATION CHRYSLER DODGE JEEP IN AT 120 116TH AVE NE BELLEVUE, WA 98004 TO TRY AND GET THESE ITEMS FIXED. EACH TIME WE ARE TOLD THE PARTS ARE NOT AVAILABLE AND THEY HAVE NO ESTIMATE AS TO WHEN THE PARTS MAY BE AVAILABLE. THEY HAVE BEEN PRETTY DISMISSIVE AND DO NOT SEEM TO GIVE THE IMPRESSION THAT THEY UNDERSTAND THIS IS THEIR RESPONSIBILITY TO CORRECT. *TR

Mileage: 15,000

I WAS DRIVING AND STOPPED AT THE STOP SIGN AND WHEN I ACCELERATED AFTER MAKING THE STOP AND TOOK A LEFT TURN ON G STREET LOCATED ON KIRTLAND AIR FORCE BASE MY CAR ACCELERATED AND I LOST CONTROL AND WHEN I APPLIED THE BRAKES NOTHING HAPPENED AND MY CAR PROCEEDED TO HIT A PARKED VEHICLE AND STILL THE BRAKES DID NOT STOP THE CAR AND THE ONLY REASON THE CAR STOPPED WAS BECAUSE I HIT SOME REINFORCED STEEL CABLES HOLDING SOMETHING UP. FOUR OTHER VEHICLES WERE DAMAGES AS A RESULT OF MY BRAKES FAILING. *TR

TL* THE CONTACT OWNED A 2014 JEEP GRAND CHEROKEE. WHILE DRIVING 25 MPH, THE BRAKE PEDAL WAS DEPRESSED AND FAILED TO RESPOND. AS A RESULT, THE CONTACT CRASHED INTO ANOTHER VEHICLE. THE AIR BAGS DEPLOYED. THE CONTACT SUSTAINED A FRACTURED WRIST, WHICH REQUIRED MEDICAL ATTENTION. A POLICE REPORT WAS NOT FILED. THE VEHICLE WAS DESTROYED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 18.

Mileage: 18

TL* THE CONTACT OWNS A 2014 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT WHILE IN PARK, THE VEHICLE ROLLED DOWN A HILL INDEPENDENTLY. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSTIC TEST BUT THERE WAS NO REPAIR OR DIAGNOSIS. THE CONTACT STATED THAT THE FAILURE RECURRED MULTIPLE TIMES. ALSO, THE CONTACT MENTIONED THAT PRIOR TO THE BRAKE FAILURE THE FOUR WHEEL DRIVE ALSO FAILED WHICH CAUSED THE VEHICLE TO SLIDE. THE CONTACT STATED THAT THE DEALER WAS UNABLE TO PROVIDE A DIAGNOSIS. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 15,000.

Mileage: 15,000

THERE ARE 3 RECALLS ON OUR VEHICLE, THE 1ST ONE 5/14, WE CALLED OUR DEALER TO HAVE FIXED, THEY SAID THEY DIDN'T HAVE PARTS, STILL DOESN'T HAVE THEM 9 MONTHS LATER, ANOTHER ONE 8/14 FOR A SUN VISOR LAMP WIRING, AND ANOTHER ONE FOR AN OCCUPANT RESTRAINT CONTROL MODULE. *TR

TL* THE CONTACT OWNS A 2014 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V154000(SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE DELAY. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

WHILE TRAVELING PERFECTLY FINE FOR 2 HOURS ON AN EXPRESSWAY, OUR VEHICLE BECAME COMPLETELY UNCONTROLLABLE AS THE ROAD BECAME SLIGHTLY SLIPPERY AND WE DECREASED OUR SPEED TO AROUND 45 MPH. THE STEERING WHEEL BEGAN SHAKING, THE VEHICLE FELT LIKE IT WAS DRIVING ITSELF, SHIMMYING LEFT AND RIGHT UNCONTROLLABLY. WE COULD NOT CORRECT THE VEHICLE FROM SLIGHTLY FISHTAILING EVEN AFTER REMOVING PRESSURE FROM ACCELERATOR AND REDUCING SPEED TO 5-10 MPH AND DRIVING ON THE SHOULDER WHERE THERE WAS MORE TRACTION. WE WERE TOTALLY UNABLE TO CONTROL THE VEHICLE. WE SWITCHED THE SELECT-TERRAIN KNOB TO "SNOW" TO SEE IF THAT HELPED, BUT IT CONTINUED TO BE VIRTUALLY UNCONTROLLABLE. WE WERE AFRAID TO COMPLETELY STOP THE VEHICLE DUE TO ALL OTHER TRAFFIC FLYING PAST US GOING NORMAL SPEEDS. THE VEHICLE MIRACULOUSLY MADE IT TO A GAS STATION RIGHT OFF THE HIGHWAY AND WAS TOWED TO THE NEAREST JEEP DEALER. THE SERVICE DEPARTMENT TOOK IT OUT FOR TWO DIFFERENT DRIVES AND COULD NOT REPLICATE THE PROBLEM. THEY HOOKED IT UP TO THEIR COMPUTER DIAGNOSTIC SYSTEM AND COULD FIND NO ERROR CODES. WE ALSO INQUIRED IF IT WAS PART OF THE P64 RECALL REGARDING THE ELECTRONIC CONTROL STABILITY AND WERE TOLD NO EVEN THOUGH IT SEEMS SIMILAR TO THE PROBLEM THAT THE RECALL ADDRESSES.THIS WAS THE MOST TERRIFYING EXPERIENCE WE HAVE EVER HAD IN A VEHICLE. IF THERE HAD BEEN ANY VEHICLES IN OUR IMMEDIATE VICINITY AT THE ONSET OF THE ISSUE, WE WOULD HAVE BEEN IN A HORRIFIC ACCIDENT. TWO OTHER SIMILAR, BUT LESS INTENSE SCENARIOS HAD HAPPENED BEFORE THIS ONE, BOTH INCLUDING THE SAME FEELING OF BEING OUT OF CONTROL, ONCE ON A RAINY ROAD SERVICE, AND THE OTHER ON AN INTERMITTENTLY SLIPPERY ROAD. BECAUSE THIS SEEMS TO BE AN INTERMITTENT PROBLEM AND ONE THAT IS A HUGE SAFETY CONCERN, WE REFUSE TO DRIVE THIS VEHICLE ON THE ROAD AGAIN. *TR

Mileage: 41,000

TL* THE CONTACT OWNS A 2014 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V154000 (SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC); HOWEVER, THE PART NEEDED TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

MY LIGHTS OUTSIDE/INSIDE GO BLACK/NO LIGHTS WITH NO WARNING. OTHER CARS FLASH THEIR LIGHTS AT ME AND ALL I CAN DO IS TURN ON OVERHEAD LIGHT, AND DRIVE VERY SLOW. ALSO MY BRAKES WON'T WORK, THIS HAPPENED THREE TIMES. I'M SCARED TO DRIVE AT ANY TIME AFTER DARK. MY CAR WAS IN SHOP FOR 37 DAYS BECAUSE THEY COULD NOT GET PARTS TO FIX/AFTER ACCIDENT. *TR

Mileage: 4,000

TL* THE CONTACT OWNS A 2014 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED A NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V154000 (SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC) HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE VIN WAS NOT AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

TL* THE CONTACT OWNS A 2014 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED A NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V154000 (SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC) HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. ..UPDATED 01-28/15 *BF

CAN'T START THE ENGINE. ALL THE ELECTRONIC S IN THE CAR START BLINKING AND ON MONITOR SHOWS THAT I DIDN'T PRESS A START ENGINE BOTTOM. BUT I DID. I DON'T KNOW WHAT TO DO .IT HAPPENS ALREADY TREE TIMES TODAY. *TR

Mileage: 6,000

TL* THE CONTACT OWNS A 2014 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V154000 (SERVICE BRAKES AND SERVICE BRAKES HYDRAULIC), NHTSA CAMPAIGN NUMBER: 14V643000 (AIR BAGS), AND NHTSA CAMPAIGN NUMBER: 14V391000 (ELECTRICAL SYSTEM) AND STATED THAT THE PARTS WERE NOT AVAILABLE FOR SEVERAL MONTHS. THE DEALER WAS UNABLE TO PROVIDE A SPECIFIC DATE FOR WHEN THE PARTS WOULD BECOME AVAILABLE. THE MANUFACTURER COULD NOT PROVIDE AN ESTIMATED DATE FOR WHEN THE VEHICLE WOULD RECEIVE THE RECALL REPAIRS. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

TL* THE CONTACT OWNS A 2014 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 14V154000 (SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC), 14V634000 (ELECTRICAL SYSTEM), AND 14V643000 (AIR BAGS, SEAT BELTS); HOWEVER, THE PARTS TO DO THE REPAIRS WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIRS. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

TL* THE CONTACT OWNS A 2014 JEEP CHEROKEE. THE CONTACT RECEIVED A NOTIFICATION FOR RECALL NHTSA CAMPAIGN ID NUMBER: 14V643000 (AIR BAGS, SEAT BELTS), NHTSA CAMPAIGN ID NUMBER: 14634000 (ELECTRICAL SYSTEM), NHTSA CAMPAIGN ID NUMBER: 14V391000 (ELECTRICAL SYSTEM), AND NHTSA CAMPAIGN ID NUMBER: 14V154000 (SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC). HOWEVER, THE PART NEEDED WAS UNAVAILABLE TO REPAIR THE VEHICLE. THE DEALER WAS UNABLE TO INFORM WHEN THE PART WOULD BECOME AVAILABLE. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. MAILED OUT 01/13/15*LJ UPDATED 02/02/15*LJ UPDATED 02/19/15*JB

TL* THE CONTACT OWNS A 2014 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 14V154000 (SERVICE BRAKES , SERVICE BRAKES, HYDRAULIC) AND 14V391000 (ELECTRICAL SYSTEM) HOWEVER, THE PARTS TO DO THE RECALL REPAIRS WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

2014 JEEP GRAND CHEROKEE. THE BRAKE BOOSTER WAS FOUND TO BE IN NEED OF REPLACEMENT. RECALL # 14V154000. *MW THE CONSUMER STATED IT HAS BEEN FOUR MONTHS, SINCE THE VEHICLE WAS INSPECTED. THE CONSUMER WAS INFORMED, THE RECALL PARTS WERE RECALLED. *JB

TL* THE CONTACT OWNS A 2014 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 14V154000 (SERVICE BRAKES , SERVICE BRAKES, HYDRAULIC) AND 14V391000 (ELECTRICAL SYSTEM) HOWEVER, THE PART NEEDED TO COMPLETE THE REPAIRS WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIRS TO BE PERFORMED. THE MANUFACTURER WAS MADE AWARE OF THE DELAY. THE CONTACT HAD NOT EXPERIENCED FAILURE.

TRAVELING THROUGH NEW JERSEY ON THE HIGHWAY FOR ABOUT ONE HOUR, STOPPED AT SMALL STORE FOR A FEW MINUTES, LEAVING THE PARKING LOT HEADING BACK TOWARDS THE MAIN ROAD AND ATTEMPT TO YIELD TO TRAFFIC, BRAKE PEDAL DEPRESSED 100% AND VEHICLE CONTINUES TO ROLL TOWARDS THE ROAD. THERE WAS JUST ENOUGH ROOM FOR THE DRIVER TO TURN THE VEHICLE AROUND AND BACK INTO THE PARKING LOT. IN THE PARKING LOT THE VEHICLE WAS MOVING AT ABOUT 10 MPH AND THE BRAKE PEDAL WAS DEPRESSED 100%, AGAIN THE BRAKES ARE BARLEY WORKING AND THE CAR TAKES ABOUT 20-30 FEET TO STOP. THERE WAS A RECALL FOR THE 2014 GRAND CHEROKEE BUT ONLY FOR MODELS MANUFACTURED FROM JANUARY 5, 2010, THROUGH SEPTEMBER 8, 2013. OUR GRAND CHEROKEE WAS MANUFACTURED IN NOVEMBER OF 2013 AND IS THEREFORE NOT ELIGIBLE FOR THE RECALL. OUR JEEP WAS TOWED TO A LOCAL JEEP DEALERSHIP WHERE THEY REPLACED THE BRAKE BOOSTER, THEY TOLD US IT HAD FILLED WITH WATER (EXACTLY WHAT THE RECALL FIXES). THE RECALL MUST BE EXPANDED TO ALL AFFECTED 2014 GRAND CHEROKEES. *JS

Mileage: 15,000

TL* THE CONTACT OWNS A 2014 GRAND CHEROKEE. THE CONTACT RECEIVED A NOTIFICATION FOR NHTSA CAMPAIGN ID NUMBER: 14V154000 (SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC) AND NHTSA CAMPAIGN ID NUMBER: 14V391000 (ELECTRICAL SYSTEM). HOWEVER, THE PART NEEDED WAS UNAVAILABLE TO REPAIR THE VEHICLE. THE DEALER WAS UNABLE TO INFORM WHEN THE PART WOULD BECOME AVAILABLE. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

TL* THE CONTACT OWNS A 2014 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED A NOTIFICATION FOR NHTSA CAMPAIGN ID NUMBER: 14V154000 (SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC) AND 14V391000 (ELECTRICAL SYSTEM). THE CONTACT STATED THAT THE PARTS NEEDED WAS UNAVAILABLE TO REPAIR THE VEHICLE. THE DEALER WAS UNABLE TO INFORM WHEN THE PART WOULD BECOME AVAILABLE. THE MANUFACTURER WAS NOT NOTIFIED OF THE DELAY. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

AFTER COMING TO A COMPLETE STOP THE VEHICLE LUNGES FORWARD. THIS IS AN INTERMITTENT ISSUE, BUT APPEARS TO HAPPEN MORE FREQUENTLY AFTER THE VEHICLE HAS BEEN SITTING FOR A PERIOD OF TIME. ADDITIONALLY THE VEHICLE TRANSMISSION IS ALWAYS TRYING TO FIND A DIFFERENT GEAR (I DESCRIBE THIS AS FISHING FOR A GEAR) UP SHIFTING WHEN YOU WANT TO SLOW DOWN OR JUST THE OPPOSITE DOWN SHIFTING WHEN YOU WANT TO SPEED UP. *TR

Mileage: 4,200

WAITING ON BRAKE BOOSTER RECALL PARTS FOR FOUR MONTHS. *TR

Mileage: 34,000

2014 JEEP GRAND CHEROKEE. CONSUMER WRITES IN REGARDS TO VEHICLE REPAIRS. *TGW THE DEALER INFORMED THE CONSUMER, THE PART WAS NOT AVAILABLE, TO PERFORM THE RECALL. THE CONSUMER STATED THERE WAS A THUMPING NOISE COMING THE GAS TANK. THE PART HAD TO BE ORDERED. *JB

TL* THE CONTACT OWNS A 2014 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED A NOTIFICATION FOR NHTSA CAMPAIGN NUMBERS: 14V391000 (ELECTRICAL SYSTEM) AND 14V154000 (SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC). HOWEVER, THE PARTS NEEDED FOR BOTH RECALL REPAIRS WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIRS TO BE PERFORMED. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. UPDATED 01/22/15. *JB STATUS UPDATED 03/25/15. *JB

TL* THE CONTACT OWNS A 2014 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 14V154000 (SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC). HOWEVER, THE PART NEEDED WAS UNAVAILABLE TO PERFORM THE REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

TL- THE CONTACT OWNS A 2014 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN ID NUMBER: 14V145000 (SERVICE BRAKES), 14V391000 (ELECTRICAL) AND STATED THAT THE PART WAS NOT AVAILABLE. THE DEALER DID NOT GIVE A SPECIFIC DATE FOR WHEN THE PART WOULD BECOME AVAILABLE. THE MANUFACTURER WAS CONTACTED AND COULD NOT PROVIDE AN ESTIMATED DATE FOR WHEN THE CONTACT'S VEHICLE WOULD RECEIVE THE RECALL REPAIR. THE CONTACT DID NOT EXPERIENCE A FAILURE.

TL* THE CONTACT OWNS A 2014 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED A NOTIFICATION FOR RECALL NHTSA CAMPAIGN NUMBER: 14V154000 (SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC). HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

WHEN COMING TO A SLOW BRAKE, THE BRAKES STUTTER AND PUSH THE CAR FORWARD. ADDITIONALLY, THE VEHICLE SOMETIMES WHEN DRIVING AT HIGHER SPEEDS (SPECIFICALLY ON THE FREEWAY AT ABOUT 60-70MPH) ENGINE REVS HIGH WITHOUT KICKING OVER. FURTHERMORE, WHEN SLOWING IT HAS A HARD TIME KICKING DOWN TO THE NEXT GEAR. TRANSMISSION LIGHT HAS COME ON SEVERAL TIMES AS WELL. WHEN TAKING THE VEHICLE IN FOR SERVICE, THEY ARE UNABLE TO RECOGNIZE ANY PROBLEMS AT ALL AND CAN NOT FIX. *TR

ATTEMPTED TO HAVE JEEP/CHRYSLER RECALL P14 (BRAKE BOOSTER) AND P36 (SUNVISOR WIRING) COMPLETED. FAIR OAKS CHANTILLY JEEP CHRYSLER INSPECTED THE VEHICLE BUT STATED THERE WAS A NATION-WIDE SHORTAGE OF PARTS AND THE BRAKE RECALL COULD NOT BE COMPLETED FOR 2-3 MONTHS. AFTER TALKING TO THE CHRYSLER CUSTOMER ASSISTANCE HOTLINE, I WAS ADVISED CHRYSLER DOES NOT HAVE SUFFICIENT PARTS IN STOCK TO HANDLE ALL OF THE BRAKE BOOSTER RECALLS. WHEN ASKED FOR ADDITIONAL DETAILS I WAS TOLD THE REASON BEHIND THE PARTS SHORTAGE WAS "CONFIDENTIAL." I WAS FURTHER ADVISED TO "DRIVE SLOW" AND "AVOID USING THE CAR AS MUCH AS POSSIBLE." THEY CONFIRMED THE WAIT TIME FOR REPLACEMENT PARTS TO "ADDRESS THIS IMPORTANT SAFETY ISSUES" WAS 2-3 MONTHS. *TR

Mileage: 7,931

RECALL 14V-154 ISSUED 05/16/2014. THE DEALER SAYS CHRYSLER IS ALLOCATING REPAIR PARTS BASED ON THE NUMBER THAT THE DEALER REPLACES THE PREVIOUS WEEK. THE DEALER STATES THAT WE ARE 137 ON THEIR LIST OF VEHICLES YET TO BE SERVICED. ACCORDING TO THE MOPAR OWNERS SITE, PARTS ARE AVAILABLE FOR THIS RECALL. MY COMPLAINT IS AS FOLLOWS: 1. THE DELAY IN PROVING THE REQUIRED PART(S) IS UNACCEPTABLE. 2. THE NHTSA SEEMS TO HAVE NO OVERSIGHT OR REPORTING OUT OF THE IMPLEMENTATION OF RECALLS. THE ABSENCE OF PROGRESS REPORTING CREATES A FALSE IMPRESSION THAT AN ISSUE HAS BEEN ADDRESSED. 3. CHRYSLER IS REMISS IN INFORMING OWNERS THAT PARTS ARE AVAILABLE WHEN SUCH IS UNTRUE, UNLESS CHRYSLER DEFINES AVAILABLE AS MEANING SOME PARTS HAVE BEEN MADE. *TR

TL* THE CONTACT OWNS A 2014 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V154000 (SERVICE BRAKES , SERVICE BRAKES, HYDRAULIC). THE CONTACT STATED THAT THE PART NEEDED TO REMEDY THE VEHICLE WAS UNAVAILABLE. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT DID NOT EXPERIENCE A FAILURE.

TL* THE CONTACT OWNS A 2014 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 14V154000 (SERVICE BRAKES) AND STATED THAT THE PART NEEDED TO REPAIR THE VEHICLE WAS UNAVAILABLE. THE MANUFACTURER WAS NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

IN MAY I RECEIVED THE RECALL NOTICE FOR THE BRAKE BOOSTER (P14 NHTSA 14V-154) AND HAVE CALLED MY LOCAL DEALER SEVERAL TIMES SINCE THEN TO SCHEDULE THE REPLACEMENT. HOWEVER, THE DEALER SAYS THEY DO NOT HAVE THE PART AND ARE EXPECTING THE PART TO ARRIVE ANY DAY. IN SEPTEMBER, I RECEIVED THE SUN VISOR WIRING RECALL NOTICE (P36 NHTSA 14V-391) AND HAVE CALLED THE LOCAL JEEP DEALER REGARDING SCHEDULING THIS REPLACEMENT ALSO. THE DEALER REPORTS THAT THEY DO NOT HAVE THE PARTS FOR THIS EITHER AND DO NOT KNOW WHEN THE PARTS WILL BE AVAILABLE. THIS IS AN UNREASONABLE AMOUNT OF TIME TO WAIT FOR THE DEALER TO RESOLVE THE DEFECTS, AND I FEEL MY SAFETY IS AT RISK. *TR

THIS IS A COMPLIANT ABOUT THE UNTIMELY ABILITY FOR REPAIR TO BE COMPLETED FOR SAFETY RECALL P14/NHSTA 14V-154. I RECEIVED MY FIRST RECALL THE BEGINNING OF JUNE 2014. MY VEHICLE WAS BROUGHT TO THE DEALER ON JUNE 17, 2014 FOR THIS RECALL. HOWEVER, THEY SAID THEY HAD TO ORDER THE PARTS AND HAD NO IDEA WHEN PARTS WOULD ARRIVE. THEY SAID IT MAY BE A LONG TIME. THE END OF SEPTEMBER 2014 I NOW HAVE A RECEIVED A SECOND NOTICE FROM CHRYSLER FOR THIS RECALL. I BELIEVE THAT THIS IS NOW AN UNREASONABLE AMOUNT OF TIME AND DELAY FOR REPAIR OF THE BRAKES AS RELATED TO THIS SAFETY RECALL. I ALSO HAVE A RECALL FOR SUN VISOR LAMP WIRING AND PER MY DEALER IT APPEARS THAT THERE IS A SIMILAR SITUATION WHICH SLOW RECEIPT OF PARTS FOR THIS ALSO. MY VEHICLE HAS NOT BEEN REPAIRED FOR THIS RECALL. I LIVE IN AN AREA WHERE THE TEMPERATURES GET BELOW FREEZING FOR EXTENDED PERIODS OF TIME. I AM CONCERNED FOR MY SAFETY. *TR

Mileage: 6,893

HAVE HAD TWO RECALL NOTICES ON A BRAKE DEFECT FROM JEEP OVER TWO MONTHS AND PARTS ARE STILL NOT AVAILABLE. WHAT CAN BE DONE ABOUT THIS? *TR

Mileage: 35,000

MY COMPLAINT IS WITH CHRYSLER, I CONTACTED MY DEALER OVER A MONTH AGO REGARDING SAFETY RECALL P14, I AM ON THE BOTTOM OF PAGE 2 OF A LIST OF CUSTOMERS WHO HAVE CONTACTED THEM TO GET THIS ISSUE RESOLVED. THE DEALER HAS NO IDEA AS TO WHEN THEY WILL RECEIVE THE PARTS NECESSARY. I CONTACTED CHRYSLER DIRECTLY THIS MORNING AND THEY CANNOT GIVE ME A TIME FRAME OF WHEN PARTS WILL BE DISPERSED TO THE DEALERS EITHER. THIS IS UNACCEPTABLE. I LIVE IN NORTHERN NEW YORK (ALONG CANADIAN BORDER), SUB-FREEZING TEMPERATURES ARE VERY COMMON AND POTENTIALLY WILL BE HERE VERY SOON. CHRYSLER IS DISTRIBUTING TO ALL DEALERSHIPS EQUALLY, BUT MAYBE THEY SHOULD BE TAKING CARE OF THE DEALERSHIPS/CUSTOMERS THAT THIS PROBLEM COULD POTENTIALLY AFFECT (VERY NORTHERN, WHO EXPERIENCE SUB-FREEZING WEATHER). I FEEL THAT IF THIS WAS A PRIORITY TO CHRYSLER, MY VEHICLE WOULD BE FIXED ALREADY. WOULD THEY RATHER HAVE PEOPLE KILLED AND BE FACED WITH MILLIONS OF DOLLARS OF LAWSUITS, THAN GET THIS FIXED? I CONSIDER THIS A HUGE SAFETY VIOLATION AND CHRYSLER SHOULD BE FORCED TO GET THESE PARTS OUT TO DEALERSHIPS IMMEDIATELY. THANK YOU FOR LISTENING AND I HOPE YOU CAN HELP GET THIS RESOLVED VERY SOON. IF YOU HAVE ANY QUESTIONS, PLEASE FEEL FREE TO CONTACT ME. THANK YOU. *TR

TL* THE CONTACT OWNS A 2014 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 14V154000 (SERVICE BRAKES); HOWEVER, THE PARTS NEEDED TO REMEDY THE FAILURE WERE NOT AVAILABLE. AFTER CONTACTING THE DEALER, THE TECHNICIAN VERIFIED THAT THE PARTS WERE NOT AVAILABLE AND THE ESTIMATED TIMEFRAME TO RECEIVE THE PARTS WOULD BE MORE THAN TWO YEARS. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

I AM TRYING TO LET SOMEONE KNOW THAT I AM HAVING TROUBLE GETTING A SAFETY RECALL FIXED. I HAVE RECEIVED TWO DIFFERENT SAFETY RECALL NOTICES IN THE MAIL. ONE IN MAY AND ANOTHER IN SEPTEMBER. HAVE CONTACTED DEALERSHIP AND THEY ADVISED ON THE FIRST RECALL I WOULD BE PUT ON A WAITING LIST. ON THE SECOND RECALL I HAVE NOT BEEN ABLE TO EVEN SPEAK WITH ANYONE AS I GET AN ANSWERING SERVICE AND THE DEALERSHIP HAS NOT RETURNED MY CALLS. DO NOT KNOW WHAT I SHOULD DO AT THIS TIME. *TR

I CALLED [XXX] OF MORTON, THE DEALER I PURCHASED THIS JEEP FROM AND WAS TOLD THERE WAS A WAITING LIST FOR THIS RECALL AND THAT THEY WOULD PUT ME ON THEIR LIST AND CALL ME WHEN IT CAME IN TO SET UP AN APPOINTMENT. THEY HAVE NEVER CALLED FOR THIS AND NOW I HAVE ANOTHER RECALL ON THE SUN VISOR WIRING AND AM HESITANT TO TAKE IT BACK TO THE DEALER FOR THIS AS THE OTHER RECALL HAS NEVER BEEN FIXED YET. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

REPEATED ATTEMPTS TO GET VEHICLE IN FOR RECALLS SUN VISOR AND BRAKE COVER (SERIOUS?) AFTER 2 MONTHS STILL WAY DOWN NON LIST; ALSO, LIST OF RECALLS FOR THIS VEHICLE APPEAR TO INCLUDE MORE ITEMS I HAVE NOT BEEN NOTIFIED ABOUT (ONLY NOTIFIED OF 2 OF THE 5)... *TR

Mileage: 9,999

TL* THE CONTACT OWNS A 2014 JEEP GRAND CHEROKEE. THE CONTACT'S VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBERS: 14V154000 (SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC) AND 14V391000 (ELECTRICAL SYSTEM: WIRING). THE CONTACT NOTIFIED THE DEALER ONCE IN PERSON AND THREE TIMES OVER THE PHONE AND WAS INFORMED THAT THE PARTS WERE NOT AVAILABLE. THE DEALER FURTHER STATED THAT THEY WERE WAITING ON THE MANUFACTURER TO SUPPLY THEM WITH PARTS TO REPAIR THE VEHICLES. THE VEHICLE WAS NOT REPAIRED AND THE MANUFACTURER WAS NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

TL* THE CONTACT OWNS A 2014 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 14V154000 (SERVICE BRAKES, HYDRAULIC); HOWEVER, THE PART NEEDED TO REPAIR THE VEHICLE WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

I TOOK MY 2014 JEEP GRAND CHEROKEE INTO THE DEALERSHIP TO HAVE TWO RECALLS ADDRESSED, BOTH REGARDING THE BRAKES, I BELIEVE. UPON WORKING ON THE VEHICLE, THE MASTER CYLINDER "FELL APART," ACCORDION TO THE SERVICE ADVISOR. THE MASTER CYLINDER IS ON NATIONWIDE BACKORDER, AND I WILL BE IN A RENTAL UNTIL "MID-NOVEMBER 2014." REALLY? THIS IS UNACCEPTABLE. HOW DOES A MASTER CYLINDER "FALL APART"? *TR

Mileage: 8,900

TL* THE CONTACT OWNS A 2014 JEEP GRAND CHEROKEE. WHILE DRIVING UP AN INCLINE AT APPROXIMATELY 30 MPH, THE VEHICLE SUDDENLY ACCELERATED TO ABOUT 77 MPH. THE CONTACT DEPRESSED THE BRAKE PEDAL NUMEROUS TIMES, BUT THE VEHICLE CONTINUED TO ACCELERATE. THE CODE SERVICE ELECTRONIC THROTTLE WAS DISPLAYED. THE DEALER WAS UNABLE TO DUPLICATE THE FAILURE. THE VEHICLE WAS NOT REPAIRED AND THE MANUFACTURER WAS NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 850...UPDATED 11/03/14 *BF UPDATED 7/9/2015 *JS

Mileage: 850

TL* THE CONTACT OWNS A 2014 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED RECALL NOTIFICATIONS FOR NHTSA CAMPAIGN NUMBERS: 14V391000 (VISIBILITY) AND 14V154000 (SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC). THE CONTACT STATED THAT THE PARTS NEEDED TO REPAIR THE VEHICLE WERE UNAVAILABLE. THE DEALER DID NOT PROVIDE A SPECIFIC DATE FOR WHEN THE PARTS WOULD BECOME AVAILABLE. THE MANUFACTURER WAS NOTIFIED. THE VIN WAS NOT AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. UPDATED 10/22/14*CN

RECALL P/14/NHTSA 14V-154 - BRAKE BOOSTER, CALLED IMMEDIATELY AFTER RECEIVING NOTIFICATION (06/05/2014). TOLD PARTS NOT AVAILABLE, ONLY RECEIVING ABOUT 5 PER WEEK. PLACED ON LIST. AS OF 09/11/2014, STILL ON LIST AS PARTS NOT AVAILABLE IN SUFFICIENT QUANTITIES. *TR RECALL P36/NHTSA 14V-391 - SUN VISOR WIRING, SAME AS OTHER RECALL, PARTS NOT AVAILABLE. WHY ARE RECALLS ISSUED IF THERE ARE NO PARTS AVAILABLE? JEEP IS PUTTING OWNERS AT RISK BY NOT HAVING PARTS AVAILABLE. *TR

Mileage: 24,650

TL* THE CONTACT OWNS A 2014 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED RECALL NOTIFICATIONS FOR NHTSA CAMPAIGN NUMBERS: 14V391000 (VISIBILITY) AND 14V154000 (SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC). THE PARTS NEEDED TO REPAIR THE VEHICLE WERE UNAVAILABLE. THE DEALER DID NOT PROVIDE A SPECIFIC DATE FOR WHEN THE PARTS WOULD BECOME AVAILABLE. THE MANUFACTURER WAS NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. UPDATED 10/24/2014*LJ

TL* THE CONTACT OWNS A 2014 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 14V154000 (SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC); HOWEVER, THE PART NEEDED TO REPAIR THE VEHICLE WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

OUR 2014 JEEP GRAND CHEROKEE WAS ISSUED A RECALL FOR BRAKE BOOSTER. THE NEEDED REPAIR WAS NOTED BY DEALER WHEN THE VEHICLE WAS IN FOR ROUTINE VEHICLE MAINTENANCE ON JUNE 4, 2014 AND WE ALSO RECEIVED A RECALL NOTICE. WE WERE TOLD ON 6/4/14 THAT THERE WERE NO PARTS AVAILABLE TO MAKE REPAIRS AND WE WOULD BE NOTIFIED WHEN THE PARTS CAME IN. TO DATE 9/11/14, THE REPAIRS HAVE NOT BEEN COMPLETED. WE HAVE CALLED THE DEALER, 4 TIMES INCLUDING THE SERVICE MANAGER, AND CHRYSLER (GROUP RECALL ASSISTANCE CENTER) TWICE. THE REPAIRS HAVE STILL HAS NOT BEEN MADE AND NO APPOINTMENTS HAVE BEEN SET UP. *TR

Mileage: 11,880

I HAVE A 2014 JEEP GRAND CHEROKEE SRT. I WAS AT A STOP LIGHT IN THE TURN LEFT LANE. ONCE THE LIGHT CHANGED GREEN I PRESSED ACCELERATOR AND WHILE TURNING ALL POWER CUT OUT ON THE VEHICLE. WHILE IN TRAFFIC I COASTED TO THE SIDE OF THE ROAD. THE VEHICLE RESTARTED AFTER I CAN TO A FULL STOP POWER APPEARED TO COME BACK ON AND I PUSHED THE START BUTTON WITH FOOT ON BRAKE. SECOND EVENT HAPPENED 9/10/14 AGAIN I WAS IN THE LEFT HAND TURN LANE (DIFFERENT STREET) AND WHEN LIGHT CHANGED I PRESSED ACCELERATOR AND WHILE STARTING THE TURN ALL POWER INSTANTLY WENT OUT RENDERING THE VEHICLE TOTALLY DISABLED IN TRAFFIC. ONCE I GOT IT INTO A SAFE SPOT I CALLED AND TRIED TO HAVE IT JUMP STARTED. THIS DID NOT WORK AT ALL. TOTAL POWER FAILURE NO RESPONSE AND HAD TO BE TOWED TO DEALER. VERY DANGEROUS SITUATIONS. *TR

Mileage: 10,000

TL* THE CONTACT OWNS A 2014 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED A NOTIFICATION FOR RECALL NHTSA CAMPAIGN NUMBER: 14V154000 (SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC). HOWEVER, THE PART NEEDED FOR THE RECALL REPAIRS WAS UNAVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE VIN WAS NOT AVAILABLE. THE CONTACT HAD NOT EXPERIENCE A FAILURE.

TL* THE CONTACT OWNS A 2014 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED RECALL NOTIFICATIONS FOR NHTSA CAMPAIGN NUMBERS: 14V154000 (SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC) AND 14V391000 (ELECTRICAL SYSTEM). THE PARTS NEEDED TO REPAIR THE VEHICLE WERE UNAVAILABLE. THE DEALER DID NOT PROVIDE A SPECIFIC DATE FOR WHEN THE PARTS WOULD BECOME AVAILABLE. THE MANUFACTURER WAS NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

TL* THE CONTACT OWNS A 2014 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION FOR NHTSA CAMPAIGN ID NUMBER: 14V154000 (SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC). THE CONTACT STATED THAT THE PART WAS NOT AVAILABLE FOR THE RECALL REPAIR AND HAD BEEN WAITING APPROXIMATELY FIVE MONTHS TO HAVE THE VEHICLE REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE.

TL* THE CONTACT OWNS A 2014 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 14V154000 (SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC); HOWEVER, THE PART NEEDED TO REPAIR THE VEHICLE WAS NOT AVAILABLE. THE CONTACT STATED THAT THREE MONTHS WAS NOT A REASONABLE AMOUNT OF TIME FOR A RECALL REPAIR. THE VEHICLE WAS NOT REPAIRED AND THE MANUFACTURER WAS NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. UPDATED 10/07/14*LJ UPDATED 3/12/15 *JS

TL* THE CONTACT OWNS A 2014 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 14V154000 (SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC) AND NHTSA CAMPAIGN NUMBER: 14V391000 (ELECTRICAL SYSTEM). THE PARTS NEEDED TO REPAIR THE VEHICLE WERE UNAVAILABLE. THE DEALER WAS UNABLE TO PROVIDE A SPECIFIC DATE AS TO WHEN THE PARTS WOULD BECOME AVAILABLE. THE MANUFACTURER WAS NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

BRAKES FAILED AT STOP LIGHT, CAR ROLLED FORWARD, HITTING THE CAR IN FRONT OF ME. GOING LESS THAN 5 MPH. *TR

Mileage: 6,200

TL* THE CONTACT OWNS A 2014 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN NUMBERS: 14V154000 (SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC) AND 14V391000 (ELECTRICAL SYSTEM); HOWEVER, THE PARTS NEEDED FOR THE REPAIR WERE UNAVAILABLE. THE DEALER WAS UNCERTAIN AS TO WHEN THE PARTS WOULD BECOME AVAILABLE. THE MANUFACTURER WAS NOT NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

TL* THE CONTACT OWNS A 2014 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN ID NUMBER: 14V154000 (SERVICE BRAKES , SERVICE BRAKES, HYDRAULIC) ALONG WITH 14V391000 (ELECTRICAL) AND STATED THAT THE PARTS WERE NOT AVAILABLE FOR MONTHS. THE DEALER DID NOT GIVE A SPECIFIC DATE WHEN THE PARTS WOULD BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

TL* THE CONTACT OWNS A 2014 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 14V154000 (SERVICE BRAKES , SERVICE BRAKES, HYDRAULIC) AND STATED THAT THE PART WAS UNAVAILABLE. THE DEALER WAS UNCERTAIN OF WHEN THE PART WOULD BECOME AVAILABLE TO SERVICE THE VEHICLE UNDER THE RECALL. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE AND STATED THAT THEY WERE ONLY DISTRIBUTING TWO PARTS PER SHIPMENT. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

TL* THE CONTACT OWNS A 2014 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED A NOTIFICATION FOR RECALL NHTSA CAMPAIGN NUMBER: 14V154000 (SERVICE BRAKES, HYDRAULIC). HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE VIN WAS NOT AVAILABLE.

TL* THE CONTACT OWNS A 2014 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED A NOTIFICATION FOR RECALL NHTSA CAMPAIGN NUMBER: 14V154000 (SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC), NHTSA CAMPAIGN NUMBER: 14V293000 (VEHICLE SPEED CONTROL) AND NHTSA CAMPAIGN NUMBER: 14V391000. HOWEVER, THE PARTS WERE NOT AVAILABLE FOR EACH RECALL. THE DEALER WAS UNAWARE WHEN THE PARTS WOULD BECOME AVAILABLE. THE MANUFACTURER WAS UNABLE TO PROVIDE AN ESTIMATED TIME FRAME WHEN THE PARTS WOULD BE AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

TL* THE CONTACT OWNS A 2014 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED A NOTIFICATION FOR RECALL NHTSA CAMPAIGN NUMBER: 14V154000 (SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC). HOWEVER, THE PART THAT WAS NEEDED TO REMEDY THE RECALL WAS UNAVAILABLE. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCE A FAILURE.

TL* THE CONTACT OWNS A 2014 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED A NOTIFICATION FOR RECALL NHTSA CAMPAIGN NUMBER: 14V154000 (SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC) AND NHTSA CAMPAIGN NUMBER: 14V391000 (ELECTRICAL). HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE OF AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

I RECEIVED A NOTICE FROM CHRYSLER REGARDING THEIR RECALL P-16 INVOLVING THE CORROSION OF THE BRAKE BOOSTER HOUSING. IN LATE JUNE I CONTACTED THE DEALERSHIP WHERE I PURCHASED MY VEHICLE AND WAS ADVISED THAT CHRYSLER WAS ONLY PROVIDING BETWEEN 1 AND 5 REPAIR KITS PER WEEK AND THAT THERE WERE 30 VEHICLES AHEAD OF MINE TO BE REPAIRED. I CONTACTED THE DEALER TODAY (SEPT 3RD) AND QUESTIONED WHEN I COULD BRING MY VEHICLE IN AND WAS TOLD A DATE COULD NOT BE GIVEN DUE TO A LACK OF PARTS FROM CHRYSLER. I THEN CONTACTED CHRYSLER AND WAS GIVEN THE SAME INFORMATION, DUE TO THE MILLIONS OF VEHICLES INVOLVED THEIR SUPPLIER COULD ONLY PROVIDE A LIMITED NUMBER OF PARTS EACH WEEK TO FIX THIS RECALL. CLEARLY CHRYSLER HAS ISSUED THE RECALL TO USE IN THEIR DEFENSE IN FUTURE LAW SUITS BUT ARE DRAGGING THEIR CORPORATE FEET DELIVERING THE REQUIRED REPLACEMENT PARTS. *TR

Mileage: 11,000

1. WHEN ADAPTIVE CRUISE CONTROL IS SET AND VEHICLE HAS TO ADJUST SPEED, THERE IS A STATIC NOISE COMING FROM UNDER THE STEERING COLUMN. 2. WHEN ADAPTIVE CRUISE CONTROL IS SET, VEHICLE WILL ACCELERATE WHEN APPROACHING VEHICLES INSTEAD OF SLOWING DOWN. 3. VEHICLE BRAKES ON IT'S OWN AND DISPLAYS "BRAKE" IN DISPLAY WHEN MORE THAN 3 CAR LENGTHS AWAY. THIS HAPPENED WITH AND WITHOUT VEHICLE ADAPTIVE CRUISE CONTROL SET. AS A SIDE NOTE, CHRYSLER/JEEP HAS NOT BEEN RESPONDING TO OUR DEALER TO RECTIFY THESE PROBLEMS. *TR

Mileage: 1,349

TL* THE CONTACT OWNS A 2014 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED A NOTIFICATION FOR RECALL NHTSA CAMPAIGN ID NUMBER: 14V154000 (SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC). THE DEALER COULD NOT REPAIR THE VEHICLE FOR FOUR MONTHS BECAUSE THE PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE VEHICLE HAD NOT EXPERIENCE THE FAILURE.

I GOT A RECALL NOTICE ON JUNE 2, 2014 FOR A POSSIBLE BRAKE BOOSTER ISSUE. I CALLED SOUTHERN MAINE MOTORS (WHERE I PURCHASED THE JEEP BAND NEW) ON JUNE 2, 2014, JUNE 20, 2014 AND JULY 15, 2014 AND ALL OF THOSE TIMES I CALLED THEY SAY THEY DID NOT HAVE THE PARTS IN. SO I CALLED THE NHTSA THE FIRST PART OF JULY, 2014 AND COMPLAINED AND THEY SENT ME A FOLLOW-UP LETTER - THIS HAS STILL NOT BEEN TAKEN CARE OF. ON JULY 15, 2014 I WAS PLACED ON THE WAITING LIST AND THEY SAID THEY WOULD CALL ME WHEN THE PARTS CAME IN. THIS IS UNACCEPTABLE, I HAVE HAD NOTHING BUT RECALL AFTER RECALL ON THIS BRAND NEW VEHICLE. I CALLED ANN ARBOR, MI OFFICE AND THEY STATED THAT THERE WERE INFACT PARTS SENT TO SOUTHERN MAINE MOTORS AND I STILL HAVE YET TO BE IN TO GET THIS FIXED, NOW WINTER IS COMING. WHAT IS WRONG WITH CHRYSLER? YOU WOULD THINK THAT IF YOU ARE GOING TO RECALL YOUR PRODUCT, THEY WOULD HAVE THE PARTS IN TO TAKE CARE OF US. I WANT THIS RESOLVED ASAP. *TR

TL* THE CONTACT OWNS A 2014 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 14V154000 (SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC); HOWEVER, THE PART NEEDED FOR THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

TL* THE CONTACT OWNS A 2014 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED A NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 14V154000 (SERVICE BRAKES , SERVICE BRAKES, HYDRAULIC) AND STATED THAT THE PART WAS UNAVAILABLE TO PERFORM THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

TL* THE CONTACT OWNS A 2014 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 14V154000 (SERVICE BRAKES , SERVICE BRAKES, HYDRAULIC). THE CONTACT STATED THAT THE VEHICLE WAS TAKEN TO A DEALER AND WAS INFORMED THAT THE RECALL PART WAS UNAVAILABLE. THE DEALER INFORMED THAT ONE PART WAS BEING RECEIVED PER WEEK. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

I HAVE BEEN LEASING A 2014 JEEP GRAND CHEROKEE FOR ROUGHLY TEN MONTHS. THROUGHOUT THAT TIME, I HAVE BEEN NOTIFIED AT LEAST THREE TIMES OF ACTIVE SAFETY RECALL NOTICES FOR MY VEHICLE. MY VEHICLE SHOWS COMPUTER MODULES BROKEN WHICH AS A RESULT HAS DISABLED MY AIR BAGS. IN ADDITION, MY VEHICLE HAS A SAFETY RECALL FOR A BRAKE BOOSTER AND NOW AN INOPERATIVE VANITY LAMP WHICH MAY CAUSE A FIRE. MY VEHICLE IS ENTIRELY AND COMPLETELY UNSAFE TO DRIVE AND CHRYSLER JEEP IS NOT TAKING THE APPROPRIATE IMMEDIATE ACTION TO RECTIFY THIS EVENT. I AM BEING FORCED TO DRIVE A VEHICLE WITH POSSIBLY DETERIORATED BRAKES, AND DISABLED AIR BAGS. *TR

Mileage: 12,000

AT APPROXIMATELY 12:50PM, WHILE DRIVING IN SPORT MODE, GOING UP A HILL, I WAS ACCELERATING NORMALLY AT A REASONABLE PACE AFTER MAKING A RIGHT-HAND TURN. THE ACCELERATION PEDAL AROUND 30 MPH DISENGAGED FROM MY FOOT AND FLOORED ITSELF, AND CONTINUED ACCELERATING. DESPITE PUSHING ON THE BREAK PEDAL REPEATEDLY. I COULD NOT INITIALLY UN-STICK THE ACCELERATOR PEDAL USING MY FOOT. THE ENGINE MADE SOME NOISE AND A WARNING WITH A RED LIGHT APPEARED ON THE INSTRUMENT PANEL: "SERVICE ELECTRONIC THROTTLE". BECAUSE THE BREAKS WERE NOT WORKING I ENGAGED THE GEAR SHIFT TO TURN TO THE VEHICLE FROM S/SPORT MODE BACK TO D/DRIVE MODE. I PRESSED THE BREAK PEDAL AGAIN AND AGAIN, STILL NOTHING. THE JEEP REACHED ABOVE 72-77 MPH+ ON THAT STREET HIGHWAY. I WAS WELL BEYOND CONCERNED FOR MY OWN SAFETY BUT FOR THE SAFETY OF THE INTERSECTION IN WHICH I WAS ABOUT TO APPROACH. FINALLY, I WEDGED MY SHOE IN BETWEEN THE FLOOR AND THE ACCELERATOR PEDAL (WHICH WAS DIFFICULT B/C IT WOULD NOT BUDGE), THE PEDAL FINALLY RELEASED, BUT THERE WAS STILL NO IMMEDIATE REACTION FROM THE ENGINE UNTIL 1-2 COMPLETE SECONDS LATER. I COULD HAVE BEEN SERIOUSLY INJURED, SERIOUSLY HURT OTHERS, OR DIED. *TR

Mileage: 845

IN ACCORDANCE WITH A SAFETY RECALL NOTICE I RECEIVED (P14/NHTSA 14V-154), I CONTACTED MY JEEP DEALER, CARL BURGER DODGE CHRYSLER JEEP RAM WORLD, LA MESA, CA, TO SCHEDULE AN APPOINTMENT TO HAVE MY BRAKE BOOSTER EVALUATED AND REPLACED. THE SERVICE DEPARTMENT REPRESENTATIVE CONFIRMED OVER THE PHONE THAT MY VEHICLE WAS AFFECTED BY THE RECALL AND THAT MY VEHICLE'S BRAKE BOOSTER WOULD NEED TO BE REPLACED. SHE TOLD ME THAT MY NAME WOULD BE ADDED TO A WAITING LIST, AND THAT I WOULD BE NOTIFIED WHEN THE DEALERSHIP HAD RECEIVED THE REPLACEMENT PART. I ASKED HER TO ESTIMATE THE WAITING TIME PERIOD. SHE INFORMED ME (1) THAT THERE WERE MORE THAN 260 CUSTOMERS AHEAD OF ME ON THIS WAITING LIST, (2) THAT THE DEALERSHIP HAD ONLY RECEIVED 45 PARTS SO FAR, AND (3) THAT THE DEALERSHIP WAS RECEIVING NEW PARTS AT A RATE OF ONLY FIVE PER WEEK. BY MY ROUGH CALCULATIONS, THIS MEANS THAT I (AND OTHER CUSTOMERS) COULD EXPECT TO WAIT 43+ WEEKS (VIZ., NEARLY ONE YEAR) BEFORE RECEIVING THE REPLACEMENT PART. GIVEN THE GRAVE RISKS ASSOCIATED WITH UNTIMELY REPLACEMENT OF THE BRAKE BOOSTER, AS EXPRESSED IN THE RECALL NOTICE, I FIND THIS TIMEFRAME TO BE ENTIRELY UNACCEPTABLE AND UNREASONABLE. I URGE THE NHTSA TO LOOK INTO THIS MATTER FURTHER. THANK YOU FOR YOUR TIME AND CONSIDERATION. *TR

I HAD A RECALL ON MY BRAKE BOOSTER..WHICH HAVE BEEN CLOSE TO THREE MONTHS AGO. EACH TIME I GET THE ANSWER __YOUR NAME IS STILL ON THE LIST. I DON'T KNOW WHAT THE HOLD-UP IS , BUT IF ITS A HAZARD TO ME OR MY FAMILY I NEED IT FIX... *TR

TL* THE CONTACT OWNS A 2014 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 14V154000 (SERVICE BRAKES, HYDRAULIC); HOWEVER, THE PART NEEDED FOR THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED. THE VIN WAS UNAVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

TL* THE CONTACT OWNS A 2014 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 14V154000 (SERVICE BRAKES, HYDRAULIC); HOWEVER, THE PART NEEDED FOR THE REPAIR WAS UNAVAILABLE. THE MANUFACTURER WAS NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

I WAS DRIVING ON THE HIGHWAY WHERE I SPEND MOST OF MY TIME WHILE IN MY VEHICLE PUTTING OVER 30K MILES ON MY CAR IN ONE YEAR TO GET BACK AND FORTH TO WORK AND WHILE JUMPING ON A MAJOR ROUTE 101A IN NH WHERE CARS DRIVE VERY FAST MY ENGINE SHUTS DOWN AND I CAN NOT DO ANYTHING BUT PUT ON MY HAZARD LIGHTS AND HOPE THE CARS PASSING AT 65MPH DONT HIT ME. THIS HAPPENED AT LEAST 3 - 5 TIMES AFTERWARD AND EVEN A COUPLE OF TIMES AFTER HAVING THE DEALER LOOKING INTO THE VEHICLE AND I HAVE BEEN TOLD IT WAS A SOFTWARE UPDATE BUT THEY ARE UNABLE TO PROVIDE ME WITH THE DETAILS OF WHAT THE SOFTWARE UPDATE IS AND WHAT IT RESOLVES. I HAVE SINCE HAD THE ISSUE AND BROUGHT IT IN FOR SERVICE NUMEROUS TIMES AND I TOLD THE SAME THING OVER AND OVER AND THEY KEEP REINSTALLING MY SOFTWARE AND TELL ME THAT IT'S ALL SET AND I AM NO LONGER SATISFIED NOR FEEL SAFE IN MY VEHICLE THAT I PUT A LOT OF HIGHWAY MILES TO GET BACK AND FORTH TO WORK. PLEASE HELP SINCE NOBODY IS ABLE TO HELP ME AND SINCE I PUT ON SO MANY MILES I AM UNABLE TO BE COVERED BY THE LEMON LAW WITHIN A SHORT PERIOD OF OWNING THE VEHICLE AND ITS VERY FRUSTRATING. *TR

Mileage: 9,500

TL* THE CONTACT OWNS A 2014 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 14V154000 (SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC); HOWEVER, THE PARTS NEEDED FOR THE REPAIR WERE UNAVAILABLE. THE DEALER DID NOT KNOW WHEN THE PARTS WOULD BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

TL* THE CONTACT OWNS A 2014 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED A NOTICE FOR NHTSA CAMPAIGN NUMBER: 14V154000 (SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC). HOWEVER, THE PART NEEDED WAS UNAVAILABLE TO PERFORM THE REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

TL* THE CONTACT OWNS A 2014 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION FOR NHTSA CAMPAIGN RECALL NUMBER: 14V154000 (SERVICE BRAKES AND SERVICE BRAKES, HYDRAULIC) AND STATED THAT THE PARTS WERE NOT AVAILABLE. THE DEALER DID NOT GIVE A SPECIFIC DATE WHEN THE PARTS WOULD BE AVAILABLE. THE MANUFACTURER WAS ALSO NOTIFIED AND COULD NOT PROVIDE AN ESTIMATED DATE FOR WHEN THE RECALL REPAIR WOULD BE PERFORMED. THERE WERE NO FAILURES AT THIS TIME.

RECEIVED NOTIFICATION OF SAFETY RECALL P14/NHTSA 14V-154 IN MAY, 2014. CALLED THE DEALER. THEY PUT THE VEHICLE ON LIST AND PROMISED TO CALL WHEN THEY RECEIVED PARTS. MULTIPLE CALLS TO DEALER HAVE YIELDED NO RESULTS. I AM TOLD REPEATEDLY THAT I AM ON LIST AND THEY WILL CALL WHEN THE PARTS COME IN. RECEIVED 2ND RECALL NOTICE FOR SAME RECALL: P14/NHTSA 14V-154 AUGUST 12, 2014. AGAIN I CALLED THE DEALER WITH NO RESULTS. I AM CONTINUALLY TOLD I AM ON LIST AND THEY WILL BE IN TOUCH. *TR

Mileage: 10,000

TL* THE CONTACT OWNS A 2014 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V154000 (SERVICE BRAKES , SERVICE BRAKES, HYDRAULIC) HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. DJR

TL* THE CONTACT OWNS A 2014 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED A NOTIFICATION OF NHTSA CAMPAIGN ID NUMBER: 14V154000 (SERVICE BRAKES , SERVICE BRAKES, HYDRAULIC ) AND STATED THAT THE PART NEEDED WAS UNAVAILABLE TO SERVICE THE VEHICLE UNDER THE RECALL. THE DEALER WAS UNCERTAIN OF WHEN THE PART WOULD BECOME AVAILABLE. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

TL* THE CONTACT OWNS A 2014 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 14V154000 (SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC); HOWEVER, THE DEALER STATED THAT THE PARTS NEEDED FOR THE REPAIR WERE UNAVAILABLE. THE CONTACT WAS PLACED ON A WAITING LIST. THE VIN WAS UNAVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

I HAVE NO HAD AN INCIDENT YET BUT NONE OF THE DEALERSHIPS ARE CLAIMING TO HAVE THE PART AVAILABLE AND SAY IT IS ON BACK ORDER. THIS IS RIDICULOUS THAT A SAFETY RECALL IS IN EFFECT AND THEY DO NOT MAKE EVERY ATTEMPT TO REMEDY THE PROBLEM FOR A CUSTOMER WHO JUST SPENT 50,000.00. *JS

Mileage: 9,000

TL* THE CONTACT OWNS A 2014 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED A NOTIFICATION FOR RECALL NHTSA CAMPAIGN NUMBER: 14V154000 (SERVICE BRAKES , SERVICE BRAKES, HYDRAULIC). THE CONTACT MENTIONED THAT HE WAS CONCERNED ABOUT HIS SAFETY SINCE THE PART WAS NOT AVAILABLE IN ORDER TO PERFORM THE REPAIRS. THE DEALER WAS CONTACTED, WHO MADE HIM AWARE THAT THERE WAS A WAITING LIST IN ORDER TO GET THE REPAIR COMPLETED. THE MANUFACTURER WAS MADE AWARE OF THE DELAY. THE CONTACT DID NOT EXPERIENCE THE FAILURE. THE VEHICLE CURRENT MILEAGE WAS 27,000.

TL* THE CONTACT OWNS A 2014 JEEP GRAND CHEROKEE. THE CONTACT WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 14V154000 (SERVICE BRAKES , SERVICE BRAKES, HYDRAULIC). THE CONTACT EXPRESSED THAT THREE MONTHS WAS AN UNREASONABLE AMOUNT OF TIME FOR THE REPAIRS. THE CONTACT STATED THAT SHE DOES NOT THINK THAT CHRYSLER WAS NOT PUTTING SAFETY FIRST. THE CONTACT WANTED TO KNOW WHEN PARTS WOULD BE AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE CONTACT HAS NOT EXPERIENCED A FAILURE.

1) DRIVING ~ 45 MPH. 2) PARKING/CRASH DETECTION SENSOR ON THE FRONT DRIVER SIDE MAKES AUDIBLE NOISE FOR 2 SECONDS, THEN NOISE CEASES - THIS PARKING/CRASH DETECTION ISSUE WAS REPORTED TO THE DEALERSHIP 3 DAYS PRIOR. 3) ALL CONSOLES GO BLANK, TO INCLUDE SPEEDOMETER (WHICH IS DIGITAL), TEMPERATURE, NAVIGATION, ETC. (DRIVER & CENTER CONSOLES) - HANDS FREE PHONE CALL LINKED WITHIN THE VEHICLE DISCONNECTS MIDWAY THROUGH CALL AT THIS TIME AS WELL. 4) ENGINE APPEARS OPERATIONAL, BUT SEEMS TO BE IN A LOWER GEAR AND ACCELERATION IS PROBLEMATIC, BRAKES ARE SLUGGISH. 5) ELECTRICAL SYSTEM IN THE VEHICLE REBOOTS WHILE DRIVING ~10 SECONDS LATER, DISPLAYING MULTIPLE WARNING MESSAGES (CHECK ENGINE LIGHT, LOW BATTERY VOLTAGE, NO ABS, SUSPENSION SYSTEM, ETC.). 6) PULLED THE CAR OVER AT THE FIRST SAFE LOCATION ~1/4 MILE. 7) VEHICLE WOULD NOT GO INTO PARK, APPLIED EMERGENCY BRAKE AND TURNED VEHICLE OFF. 8) RESTARTED VEHICLE, CHECK ENGINE AND LOW BATTERY VOLTAGE LIGHT REMAINS ON, BUT VEHICLE APPEARS STABLE ENOUGH TO DRIVE ~2 MILES HOME. *TR

Mileage: 690

TO WHOM IT MAY CONCERN TOOK MY 2014 JEEP GRAND CHEROKEE IN FOR RECALL WORK ON THE CLUSTER PANEL AND BRAKES. WHEN I GOT IT BACK THE BRAKES YOU HAD TO PRESS HALFWAY TO THE FLOOR TO STOP THE VEHICLE AND ALSO HAS A SMALL VIBRATION AS SOON AS YOU STEP ON THEM. I BROUGHT THIS TO THE DEALERSHIPS ATTENTION AND HE SAID HE NEEDED TO ORDER A BRAKE BOOSTER AND IT MAY TAKE AWHILE. HE SAID HE HAS A BACKLOG OF ORDERS THAT ARE OVER A MONTH AND A HALF OLD. I'M CONCERNED ABOUT DRIVING THIS VEHICLE AS IT IS TODAY BECAUSE OF THE BRAKE ISSUE. THAT'S WHY I'M WRITING YOU TODAY TO SEE IF YOU CAN GIVE ME ANY ASSISTANCE IN GETTING THIS MATTER RESOLVED. THANK YOU, *TR

Mileage: 10,830

TL* THE CONTACT OWNS A 2014 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT NHTSA CAMPAIGN NUMBER: 14V154000 (SERVICE BRAKES , SERVICE BRAKES, HYDRAULIC) EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER STATED THAT THE PART WAS UNAVAILABLE FOR THE REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE VEHICLE WAS NOT REPAIRED. THE CONTACT DID NOT EXPERIENCE A FAILURE.

TL* THE CONTACT OWNS A 2014 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT NHTSA CAMPAIGN NUMBER: 14V154000 (SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC) HAD EXCEEDED THE REASONABLE AMOUNT OF TIME FOR REPAIR. THE DEALER STATED THAT THERE WAS WAITING LIST AND THAT THE MANUFACTURER WAS ONLY SENDING 1 REPAIR KIT PER WEEK. THE MANUFACTURER WAS NOT MADE AWARE OF THE DELAY. THE VEHICLE WAS NOT REPAIRED. THE CONTACT HAD NOT EXPERIENCED THAT FAILURE. UPDATED 08/27/14*LJ UPDATED 09/16/2014 *JS

TL* THE CONTACT OWNS A 2014 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED A NOTIFICATION FOR NHTSA CAMPAIGN ID NUMBER: 14V154000 (SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC) AND STATED THAT THE PARTS WERE NOT AVAILABLE. THE DEALER WAS NOT ABLE TO PROVIDE A SPECIFIC DATE WHEN THE PARTS WOULD BECOME AVAILABLE. THE MANUFACTURER WAS ALSO CONTACTED AND COULD NOT PROVIDE AN ESTIMATED DATE FOR WHEN THE VEHICLE WOULD RECEIVE THE RECALL REPAIRS. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

TL* THE CONTACT OWNS A 2014 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED A NOTIFICATION FOR NHTSA CAMPAIGN ID NUMBER: 14V154000 (SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC) AND STATED THAT THE PARTS WERE NOT AVAILABLE. THE DEALER WAS UNABLE TO PROVIDE A SPECIFIC DATE WHEN THE PARTS WOULD BECOME AVAILABLE. THE MANUFACTURER WAS ALSO CONTACTED AND COULD NOT PROVIDE AN ESTIMATED DATE FOR WHEN THE VEHICLE WOULD RECEIVE THE RECALL REPAIRS. THE CONTACT HAD NOT EXPERIENCED A FAILURE. UPDATED 8/28/14*CN UPDATED 09/17/2014*JS

I RECEIVED A SAFETY RECALL NOTICE FOR A BRAKE DEFECT ON MY 2014 JEEP GRAND CHEROKEE. NOTICE INFORMED ME TO MAKE AN APPOINTMENT FOR REPAIR WITH MY DEALER. I MADE THE APPOINTMENT ASSUMING IT WAS FOR REPAIR AS THE NOTICE STATED. WHEN I TOOK MY JEEP IN I WAS INFORMED THE APPOINTMENT WAS FOR INSPECTION ONLY THAT THE PART WAS NOT AVAILABLE FOR REPAIR AND DID NOT HAVE AN ESTIMATE ON WHEN THE PART WOULD BE AVAILABLE. A SAFETY RECALL MEANS THERE IS A DEFECTIVE PART ON THE VEHICLE THAT IF NOT REPAIRED COULD CASE AN ACCIDENT AND POSSIBLE DEATH. SO EVERYONE WHO DRIVES A VEHICLE COVERED BY THE RECALL PUTS THEIR LIFE IN DANGER EVERYTIME THEY GET BEHIND THE WHEEL. THE ONLY PURPOSE THIS RECALL HAS SERVED IS TO WARN PEOPLE THAT THEY ARE OPERATING A VEHICLE THAT THEY MAY LOSE THEIR LIFE IN. GOOD JOB CHRYSLER !!! *TR

PURCHASED MY 2014 JEEP GRAND CHEROKEE IN FEBRUARY OF 2014. VEHICLE RANDOMLY DISPLAYS "PARKING BRAKE ENGAGED" AND THE BRAKE LIGHT KEEPS FLASHING. EVEN WHEN THE MESSAGE DOES NOT DISPLAY THE BRAKE LIGHT WILL RANDOMLY START FLASHING AND DOESN'T STOP. TOOK IT TO THE DEALER IN JUNE. THEY TELL ME THIS ISSUE IS NOT PART OF THE RECALL ISSUE WITH THE BRAKES BUT THEY DON'T KNOW WHAT'S WRONG WITH IT. *TR

AFTER PURCHASING THE VEHICLE I STARTED THE FIRST LEG OF A 2000 MILE ROAD TRIP COMPRISING OF HIGHWAY AND WINDING RURAL ROADS. DURING A WINDING MOUNTAINOUS SECTION OF THE JOURNEY I STARTED TO SMELL SOMETHING I THOUGHT TO BE POSSIBLY A FBRUSH FIRE OR SOMETHING BURNING IN THE LOCALE I WAS DRIVING THROUGH. LATER DURING ANOTHER SECTION OF STOP AND GO DRIVING I STARTED TO SMELL IT AGAIN, AND NOTICED SOME BRAKE FADE AS WELL. FOR THE REMAINDER OF THIS LEG OF THE TRIP I USED THE PADDLE SHIFTERS TO REDUCE MY BRAKE USE. UPON A FUEL STOP BEFORE ENDING THE DAY'S TRAVEL, I NOTICED A THICK LAYER OF GREASE COATING THE INSIDE OF THE FRONT LEFT WHEEL. I DID A INTERNET SEARCH TO SEE IF THIS WAS A KNOWN ISSUE TO FIND SEVERAL OTHER OWNERS HAVE HAD THE SAME ISSUE. I HAVE SCHEDULED AN APPOINTMENT AT A JEEP DEALER FOR SERVICE. HOPEFULLY JEEP CAN REMEDY THIS SEEMINGLY COMMON PROBLEM. *TR

Mileage: 1,000

TL* THE CONTACT OWNS A 2014 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED A NOTIFICATION FOR RECALL NHTSA CAMPAIGN ID NUMBER: 14V154000 (SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC). THE DEALER WAS NOT ABLE TO INDICATE WHEN THE PART WOULD BECOME AVAILABLE. THE MANUFACTURER WAS ALSO CONTACTED AND COULD NOT PROVIDE AN ESTIMATED DATE FOR WHEN THE VEHICLE WOULD RECEIVE THE RECALL REPAIRS. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

TL* THE CONTACT OWNS A 2014 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT WHILE DEPRESSING THE BRAKE PEDAL, IT TRAVELED TO THE FLOORBOARD AND THERE WAS AN ABNORMAL NOISE COMING FROM THE BRAKES. THE CONTACT RECEIVED A NOTIFICATION FOR NHTSA CAMPAIGN ID NUMBER: 14V154000 (SERVICE BRAKES, HYDRAULIC) HOWEVER, THE PART TO DO THE REPAIRS WAS UNAVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 6,621. UPDATED 09/05/14*LJ UPDATED 09/15/2014 *JS

Mileage: 6,621

I WAS DRIVING APPROX 30MPH ON A SURFACE STREET AND ATTEMPTED TO BRAKE AS A MOVED INTO A LEFT TURN LANE. THE BRAKES DID NOT RESPOND TO TOUCH AND MY FOOT NEARLY WENT TO THE FLOOR. THE JEEP DECELERATED TO ALMOST A STOP UNTIL I BRIEFLY REACCELERATED TO APPROX 5MPH (BECAUSE I WAS STUNNED AND THOUGHT THERE WAS NO WAY THAT THE BRAKES HAD FAILED ON A BRAND NEW VEHICLE) AND ATTEMPTED TO BRAKE AGAIN BUT MY FOOT NEARLY WENT TO THE FLOOR AGAIN WITHOUT A BRAKE RESPONSE. THE POWER BRAKES WERE DEFINITELY NOT WORKING, AND THE BRAKING POWER WITH MY FOOT NEARLY TO THE FLOOR WAS INCREDIBLY UNRESPONSIVE. I COASTED INTO A PARKING LOT, HIT THE ROADSIDE ASSISTANCE BUTTON IN MY JEEP, AND THE VEHICLE WAS TOWED TO THE NEAREST DEALERSHIP FOR REPAIR. EVEN THE TOW DRIVER NOTED HOW UNRESPONSIVE THE BRAKES WERE AS HE LOADED THE VEHICLE ON THE TRUCK. THE SERVICE ADVISOR AT THE DEALERSHIP CALLED A FEW HOURS LATER TO TELL ME THAT THIS INCIDENT HAPPENED BECAUSE THE JEEP'S "MASTER CYLINDER FAILED" AND THAT "THE PARTS ARE ON NATIONAL BACKORDER" AND "THE PARTS ARE BEING BUILT." HE SAID MY JEEP IS THE FIRST 2014 THAT THIS HAS HAPPENED TO AND ADVISED THAT I WOULD BE IN THE LOANER RENTAL CAR FOR A MINIMUM OF ONE WEEK WHILE THEY AWAIT THE PARTS TO REPAIR THE JEEP. *TR

Mileage: 1,000

MAY 30, 2014 I RECEIVED "IMPORTANT SAFETY RECALL" P14/NHTSA 14V-154 (BRAKE BOOSTER) AND IMMEDIATELY CALLED TWO LOCAL DEALERSHIPS, ARMORY GARAGE (ALBANY NY) AND LIA MOTORS (COLONIE NY) WHOM EACH PLACED ME ON A "WAITING" LIST BECAUSE NEITHER HAD THE REQUIRED PARTS FROM THE MANUFACTURER. I RECEIVED A FOLLOW-UP CALL FROM "LIA" FOR AN APT ON JUNE 30 BUT SERVICE HOURS NOT CONDUCIVE FOR MY WORKING SCHEDULE....SO I PHONED "ARMORY" BUT THE SERVICE DEPT STATES THEY HAVE NOT RECEIVED ANY PARTS FROM THE MANUFACTURER YET. HOW CAN ONE LOCAL DEALERSHIP RECEIVE PARTS FOR A NATIONAL RECALL AND ANOTHER DOESN'T ??? "ARMORY" HAS BETTER SERVICE HOURS SO I DON'T HAVE TO LOSE WORK PAY. *JS

TL* THE CONTACT OWNS A 2014 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN ID NUMBER: 14V154000 (SERVICE BRAKES , SERVICE BRAKES, HYDRAULIC). THE CONTACT STATED THAT HE HAD CONTACTED THE DEALER AND THE MANUFACTURER NUMEROUS TIMES AND WERE UNABLE TO PROVIDE AN ESTIMATED DATE FOR WHEN THE PARTS WILL BE AVAILABLE FOR THE REPAIRS. THE CONTACT FELT THAT THE REPAIR WAS NOT TAKEN CARE OF IN A REASONABLE AMOUNT OF TIME. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE.

TL* THE CONTACT OWNS A 2014 JEEP GRAND CHEROKEE. THE CONTACT WAS CONCERNED FOR HIS SAFETY SINCE THE PARTS WERE STILL UNAVAILABLE TO REPAIR THE VEHICLE ACCORDING TO NHTSA CAMPAIGN NUMBER: 14V154000 (SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC). THE MANUFACTURER WAS NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

I WAS DRIVING ON THE HIGHWAY IN RUSH HOUR TRAFFIC WHEN THE CAR SUDDENLY ACCELERATED AND SIDE SWIPED A SCHOOL BUS. THE CAR WENT OUT OF CONTROL AND WAS UNABLE TO BE STOPPED, CRASHING INTO A CONCRETE MEDIA ON THE LEFT SIDE OF THE HIGHWAY BEFORE SPINNING ACROSS THREE LANES OF TRAFFIC AND CRASHING INTO THE CONCRETE BARRIER ON THE RIGHT SIDE OF THE HIGHWAY AND FINALLY STOPPING. THE CAR WAS TOTALED - THE ENTIRE FRAME WAS TWISTED, ALL FOUR TIRES WERE DESTROYED, THE BUMPER WAS HANGING OFF. THERE WAS SEVERE DAMAGE TO THE ENTIRE CAR - NOT ONE CORNER OR AREA OF THE CAR WAS NOT DENTED, DINGED OR SCRAPED. NONE OF THE AIR BAGS DEPLOYED (DESPITE THE VIOLENT NATURE OF THE CRASH). I WALKED AWAY FROM THE ACCIDENT BUT HAD A HERNIATED DISC IN MY BACK AND AN INJURY TO THE ROTATOR CUFF IN MY RIGHT ARM AND MISSED A SIGNIFICANT AMOUNT OF TIME FROM WORK WHILE RECOVERING. *TR

Mileage: 3,393

TL* THE CONTACT OWNS A 2014 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 14V154000 (SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC). THE CONTACT STATED THAT DEALER AND MANUFACTURER WERE CONTACTED NUMEROUS TIMES AND THEY WERE UNABLE TO PROVIDE AN ESTIMATED TIME FRAME OF WHEN THE PARTS WOULD BECOME AVAILABLE FOR THE REPAIRS. THE REPAIR WAS NOT TAKEN CARE OF IN A REASONABLE AMOUNT OF TIME. CONTACT HAD NOT EXPERIENCED A FAILURE. THE MANUFACTURER HAS NOT BEEN CONTACTED.

TL* THE CONTACT OWNS A 2014 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN ID NUMBER: 14V154000 (SERVICE BRAKES AND SERVICE BRAKES, HYDRAULIC) AND STATED THAT THE PARTS WERE NOT AVAILABLE. THE DEALER PROVIDED A TIME FRAME OF 41 WEEKS FOR THE PART TO BECOME AVAILABLE. THE MANUFACTURER WAS ALSO CONTACTED AND COULD NOT PROVIDE AN ESTIMATED DATE FOR WHEN THE VEHICLE WOULD RECEIVE THE RECALL REPAIRS. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

TL* THE CONTACT OWNS A 2014 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED A NOTIFICATION FOR RECALL NHTSA CAMPAIGN ID NUMBER 14V154000 (SERVICE BRAKE , SERVICE BRAKES, HYDRAULIC) AND STATED THAT THE PART NEEDED WAS UNAVAILABLE TO PERFORM THE REPAIR. THE DEALER INFORMED THAT ONE PART PER WEEK WAS BEING MAILED BY THE MANUFACTURER. THE CONTACT WAS PLACED ON A MASSIVE WAITING LIST. THE MANUFACTURER WAS NOT NOTIFIED OF THE PROBLEM. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

DRIVER'S SIDE FRONT OUTER CV JOINT BOOT SLIPPED DUE TO AN IMPROPERLY-INSTALLED BOOT CLAMP AND THE GREASE FROM THE JOINT MIGRATED TO THE BRAKE SPLASH GUARD, SUSPENSION COMPONENTS, AND INSIDE OF THE WHEEL ON THAT SIDE. NO GREASE APPARENT ON THE BRAKE ROTOR AT THIS TIME, HOWEVER THE DEALER, GRAPEVINE DODGE CHRYSLER JEEP, IN GRAPEVINE, TX, HAS INSTRUCTED ME TO DRIVE THE VEHICLE TO THEM FOR SERVICE IN A FEW DAYS. ANY GREASE ON THE BRAKE ROTOR COULD CAUSE A BRAKE FAILURE ON THAT SIDE (LEADING TO LOSS OF CONTROL) AND WOULD REQUIRE SOME PARTS TO BE REPLACED. I UNDERSTAND THAT THIS IS A COMMON PROBLEM WITH JEEP GRAND CHEROKEES MANUFACTURED IN MARCH AND APRIL OF 2014, HOWEVER THE DEALER'S SERVICE ADVISOR WHOM I SPOKE WITH APPEARS TO BE UNAWARE OF THE TREND AND LARGELY IGNORANT OF THE DANGER THAT IT PRESENTS. *TR

Mileage: 455

TL* THE CONTACT OWNS A 2014 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN ID NUMBER: 14V154000 (SERVICE BRAKES, HYDRAULIC), HOWEVER, THE PART WAS UNAVAILABLE TO DO THE REPAIRS. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. UPDATED 3/16/2015 *JS

THERE WAS NOT AN ACCIDENT (THE FORM ABOVE MADE ME FILL IN A DATE) I RECEIVED A RECALL NOTICE FOR MY JEEP, I CALLED MY LOCAL DODGE/JEEP DEALER AND TOLD THEM THERE WAS A RECALL AND ASKED IF I COULD BRING IT IN. I WAS TOLD THERE WAS A 26 WEEK, NOT 26 DAYS, BUT A 26 WEEK WAIT FOR REPAIR DUE TO THIS PARTICULAR RECALL (NOTIFICATION CODE: P14). I READ IN THE RECALL NOTICE THAT MY BRAKES COULD BE COMPROMISED AND MAY CAUSE A CRASH. SO I HAVE TO WAIT 26 WEEKS BEFORE THIS CAN BE FIXED? I WAS TOLD BY MY LOCAL DEALER, I WOULD BE PUT ON A WAITING LIST. WHY? *TR

TL* THE CONTACT OWNS A 2014 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 14V154000 (SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC). THE DEALER STATED THAT THEY ONLY RECEIVED ONE PART PER WEEK FOR REPAIRS; THEREFORE, THE REPAIR WOULD NOT BE PERFORMED FOR SEVERAL WEEKS. THE CONTACT WAS PLACED ON A WAITING LIST. THE VIN WAS UNAVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

TL* THE CONTACT OWNS A 2014 JEEP GRAND CHEROKEE.THE CONTACT RECEIVED A NOTIFICATION FOR RECALL NHTSA CAMPAIGN ID NUMBER 14V15400 (SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC). HOWEVER, THE PART WAS UNAVAILABLE TO DO THE REPAIRS. THE MANUFACTURER WAS MADE AWARE OF THE PROBLEM. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

TL* THE CONTACT OWNS A 2014 JEEP CHEROKEE.THE CONTACT RECEIVED A NOTIFICATION FOR RECALL NHTSA CAMPAIGN ID NUMBER 14V15400 (SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC). HOWEVER, THE PART WAS UNAVAILABLE TO DO THE REPAIRS. THE MANUFACTURER WAS MADE AWARE OF THE PROBLEM. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

RECEIVED SAFETY RECALL FOR BRAKE BOOSTER (P14/NHTSA 14V-154). TRIED TO SCHEDULE APPOINTMENT WITH DEALERSHIP FOR SAFETY RECALL SERVICE AND WAS TOLD THAT NEXT AVAILABLE APPOINTMENT IS NOT UNTIL SEPTEMBER 2014. AS PER SAFETY RECALL NOTICE: "IF YOUR DEALER FAILS OR IS UNABLE TO REMEDY THIS DEFECT WITHOUT CHARGE AND WITHIN A REASONABLE TIME, YOU MAY SUBMIT A WRITTEN COMPLAINT...OR GO TO HTTP://WWW.SAFERCAR.GOV..." IS THERE ANY WAY POSSIBLE TO RESOLVE THIS SAFETY RECALL SOONER? THE DEALERSHIP MENTIONED THAT THEY HAVE TO WAIT FOR THE PARTS NEEDED FOR THE SAFETY RECALL AND IT WILL TAKE MONTHS. *TR

LOCAL DEALERSHIP HAS NO REMEDY OR PARTS FROM MANUFACTURER ON RECALL # P14/NHTSA 14V-154 WAS TOLD ON JUNE 3, 2014 TO CHECK BACK IN A MONTH OR SO! *TR

I PURCHASED MY 2014 JEEP GRAND CHEROKEE LIMITED 4X4 ON JUNE 2ND 2013. SINCE I HAVE HAD THIS VEHICLE I HAVE EXPERIENCED MULTIPLE PROBLEMS WHICH ARE A CONCERN TO MY SAFETY AND OTHER JEEP DRIVERS.. I HAVE RECENTLY RECEIVED THE RECALL DUE TO THE BRAKES AND WAS TOLD BY MY JEEP DEALER AND ANOTHER JEEP DEALER THAT THE PARTS ARE NOT AVAILABLE TO FIX THIS SAFETY CONCERN. I AM FORCED TO DRIVE AN UNSAFE VEHICLE AT HIS TIME. THIS CONCERNS ME GREATLY. I HAVE ALSO BEEN EXPERIENCING PROBLEMS WITH THE INSTRUMENT PANEL WHICH INTERMITTENTLY BLACKS OUT WHEN DRIVING. THIS PREVENTS ME FROM SEEING THE SPEED IN WHICH MY VEHICLE TRAVELS AND OTHER INDICATOR LIGHTS. THIS IS ALSO A CONCERN TO MY SAFETY AND OTHER DRIVERS ON THE ROAD. LAST WEEK, I EXPERIENCED MY AIRBAG LIGHT COMING ON AND REMAINING ON. I MADE AN APPOINTMENT WITH THE DEALER AND THEY HAVE NOW ADVISED ME THEY ARE HAVING A PROBLEM DIAGNOSING THE ISSUE. THEY HAVE HAD TO REMOVE THE SEAT AND STILL STRUGGLE TO DIAGNOSE THE ISSUE. THEY DID ADVISE ME THAT MY VEHICLE IS A MAJOR SAFETY CONCERN AND NOT SAFE FOR DRIVING ON THE ROAD. I WAS ADVISED TODAY THAT THEY DIAGNOSED THE AIRBAG SITUATION BUT WILL NOT HAVE THE PARTS UNTIL JUNE 13TH. I HAVE DRIVEN MY VEHICLE 21,000 MILES IN ONE YEAR AND BELIEVE THIS VEHICLE IS A SAFETY ISSUE. I DO NOT FEEL SAFE DRIVING THIS VEHICLE WITH ALL THESE ELECTRICAL ISSUES I AM EXPERIENCING. I WOULD LIKE ANSWERS FROM JEEP AS TO WHY I AMY EXPERIENCING THESE SAFETY ISSUES WITH SUCH A NEW VEHICLE AND WHY PARTS ARE NOT AVAILABLE FOR RECALLS. *TR

Mileage: 21,000

I RECEIVED A RECALL NOTICE ON MY 2014 JEEP GRAND CHEROKEE STATING THE BRAKE BOOSTER ON MY CAR MAY PREMATURELY CORRODE AND INSTRUCTED TO ME TO REPORT TO MY LOCAL DEALERSHIP AS SOON AS POSSIBLE. I MADE THE APPOINTMENT THE DAY AFTER RECEIVING THE LETTER IN THE MAIL, HOWEVER WHEN I SHOWED UP TO THE APPOINTMENT THE DEALERSHIP INFORMED THAT THEY WERE INSTRUCTED BY JEEP TO NOT INSPECT ANY CARS UNTIL THE PARTS CAME IN. I ASKED WHEN THAT WOULD BE AND HE WAS UNSURE, AND SAID COULD BE "MORE THAN A MONTH" WHEN I ASKED IS THIS CAR SAFE TO DRIVE, HE TOLD ME "JUST PRESS HARDER DOWN ON THE BRAKES". I WAS SHOCKED TO HEAR THIS WHEN IN THE LETTER IT SAYS THEY ARE "SINCERELY CONCERNED ABOUT YOUR SAFETY", YET SOMETHING AS CRUCIAL AS THE BRAKES COULD MALFUNCTION AND CAUSE A CRASH. AS SOMEONE THAT COMMUTES DAILY ON BUSY I-95, THIS IS EXTREMELY UNSETTLING TO ME, AND I AM HESITANT TO CONTINUE DRIVING, ESPECIALLY WHEN THE DEALERSHIP INFORMS ME TO CALL BACK IN A MONTH TO FIND AN UPDATE. *TR

CHRYSLER HAS BEEN FORCED TO ISSUE A RECALL NOTICE ON THE BRAKE BOOSTER OF OUR 2014 JEEP GRAND CHEROKEE. THIS RECALL HAS BEEN IN THE NEWS FOR ABOUT SIX MONTHS. WE FINALLY GET AN OFFICIAL RECALL FROM CHRYSLER AND CALL OUR DEALER FOR REPAIRS. THE SERVICE DEPARTMENT OF OUR DEALER TELLS US THAT THERE ARE NO PARTS TO REPAIR OR REPLACE THE BRAKE BOOSTER, AND THEY DON'T KNOW WHEN THEY WILL GET THE PARTS. CHRYSLER'S RECALL NOTICE STATES THAT OUR BRAKES MAY FAIL DUE TO THIS ISSUE. IT IS UNREASONABLE THAT CHRYSLER' SENDS RECALL NOTICES WITHOUT HAVING THE PARTS AVAILABLE TO FIX THE ISSUES. OUR CAR IS APPROXIMATELY ONE YEAR OLD, AND WE HAVE HAD NUMEROUS RECALLS. *TR

Mileage: 10,000

TO WHOM IT MAY CONCERN, I CONTACTED MY DEALER REGARDING THE RECALL P14 AND ACCORDING TO THE DEALER THE WAITING TIME FOR THE NEEDED PARTS FROM CHRYSLER IS ABOUT TWO MONTHS WHICH I DON'T FIND REASONABLE. PLEASE ADVICE IF THERE'S A WAY TO SPEED UP THE PROCESS? *TR

Mileage: 9,923

TL* THE CONTACT OWNS A 2014 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE AIR BAG WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER WHO STATED THAT THE OC MODULE NEEDED TO BE REPLACED HOWEVER, THE PART WAS NOT AVAILABLE. THE CONTACT INDICATED THAT HE WOULD BE TRAVELING AND ATTEMPTED TO GET THE LOCAL AUTHORIZED DEALER TO SHIP THE PART TO ANOTHER AUTHORIZED DEALER AND WAS WAITING FOR A RESPONSE FROM A CASE MANAGER. THE CONTACT WAS INCLUDED IN NHTSA CAMPAIGN ID NUMBER: 14V154000 (SERVICE BRAKES , SERVICE BRAKES, HYDRAULIC) AND WAS ALSO WAITING FOR PARTS FOR THE RECALL REPAIR. THE AUTHORIZED DEALER HAD NEITHER A SPECIFIC DATE NOR A TIMEFRAME TO LET THE CONTACT KNOW WHEN THE PARTS WOULD BECOME AVAILABLE FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 20,168.

Mileage: 20,168

WE RECEIVED A NOTIFICATION THAT THE BRAKES COULD BE FAULTY ON MY VEHICLE LISTED ABOVE. I HAVE ALREADY HAD ISSUES WITH THE BRAKES LOCKING UP AND NOT WORKING CORRECTLY IN A THUNDER STORM.I WENT TO THE DEALERSHIP TODAY TO REQUEST THE REPAIR LIKE THE MAILER SENT TO ME ABOUT A CURRENT RECALL ADVISED ME TO DO. THEY TOLD ME THAT THEY ARE UNABLE TO GET IT FIXED UNTIL AUGUST. I HAVE TO GO TO FLORIDA LATER IN THE YEAR AND AM AFRAID MY CAR WILL FAIL IN TRANSIT. THE RECALL STATES THAT THERE ARE ISSUES WHEN DRIVING IN RAIN AND OTHER BAD WEATHER CONDITIONS. I CAN NOT CONTROL DRIVING IN BAD WEATHER WHEN OUT OF THE STATE. I NEED IMMEDIATE ATTENTION TO THIS ISSUE AS THE CAR HAS ALREADY SHOWN SIGNS OF BEING AFFECTED. NOT GETTING THIS FIXED IS PUTTING ME, MY FAMILY, AND EVERYONE ELSE ON THE ROAD AT RISK OF A FATAL CAR ACCIDENT. I CALLED CHRYSLER AND WAS TOLD THAT THEY SIMPLY DON'T HAVE THE PARTS READY. I DON'T UNDERSTAND HOW THERE COULD BE A FACTORY ISSUE THAT PUTS SO MANY PEOPLE AT RISK AND NO ONE IS WILLING TO FIX IT. *TR

Mileage: 4,886

HI-- REGARDING BRAKE BOOSTER RECALL ON JEEP GRAND CHEROKEE... ONE DAY AFTER RECEIVING RECALL FROM CHRYSLER--DEALER ADVISES PARTS ARE NOT AVAILABLE AND WILL NOTIFY WHEN THEY ARE. IT APPEARS MANUFACTURER IS "GOING THRU THE MOTIONS" TO SATISFY NHTSA....AND REDUCE POSSIBILITY OF LITIGATION. SOME INCENTIVE NEEDS TO ADDED TO THE PROCESS I.E MANUFACTURER IS NOT MOTIVATED CURRENTLY TO EXPEDITE THE PROCESS...ESPECIALLY FOR SOMETHING THAT IS AN EXPENSE TO THEM. THUS, IN THIS CASE,THE VEHICLE OWNER IS "FORCED" TO DRIVE A VEHICLE IN WHICH THE BRAKES MAY NOT FUNCTION IN RAINY WEATHER. THATS JUST GREAT!! *TR

Mileage: 22,000

RECEIVED A RECALL NOTICE P14 / NHTSA 14V-154 WHEN ARRIVED AT DEALER WAS TOLD UNABLE TO REPAIR DUE TO CHRYSLER HAD DEALER RETURN REPAIR PARTS? TOLD TO TRY CALLING IN AUG. 2014. *TR

Mileage: 7,500

TL* THE CONTACT OWNS A 2014 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT HE RECEIVED A NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 14V154000 (SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC). THE DEALER WAS CONTACTED WHO MADE THE CONTACT AWARE THAT THERE WAS ONLY A LIMITED AMOUNT OF PARTS BEING MADE AVAILABLE TO REPAIR THE DEFECT. THE MANUFACTURER WAS MADE AWARE OF THE PROLONGED WAIT TIME. THE VEHICLE WAS NOT REPAIRED. THE VEHICLE HAD NOT EXHIBITED THE FAILURE.

TL* THE CONTACT OWNS A 2014 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED A RECALL NOTIFICATION OF NHTSA CAMPAIGN ID NUMBER 14V154000 (SERVICE BRAKES , SERVICE BRAKES, HYDRAULIC) AND STATED THAT THE PART NEEDED WAS UNABLE TO PERFORM THE REPAIR. THE DEALER INFORMED THAT THE REMEDY PART WOULD NOT BE AVAILABLE UNTIL JULY OF 2014. THE MANUFACTURER WAS NOT NOTIFIED OF THE PROBLEM. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

TL* THE CONTACT OWNS A 2014 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT NHTSA CAMPAIGN NUMBER: 14V154000 (SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC) HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR REPAIR. THE DEALER AND THE MANUFACTURER WERE BOTH MADE AWARE OF THE DELAY. THE DEALER STATED THE PARTS WOULD NOT BE AVAILABLE UNTIL JULY. THE VEHICLE WAS NOT REPAIRED. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

I RECEIVED A MANUFACTURE RECALL LETTER, WHEN I CONTACTED THE DEALERSHIP TO SCHEDULE THE APPOINTMENT, THE JEEP DEALERSHIP TOLD ME THEY HAD NOT HEARD OF ANY RECALL AND HAD NO REPAIR PARTS FOR THE BRAKES. HE THEN SUGGESTED I TRY BACK IN THREE WEEKS AND SEE IF THEY HEAR ANYTHING BY THAT TIME, BUT HE ADDED, WITH ALL THE PHONE CALLS HE'S HAD TODAY, HE DID NOT KNOW IF THE COMPANY HAD ENOUGH PARTS TO COVER ALL THE VEHICLES. WHAT AM I SUPPOSE TO DO WITH MY VEHICLE? I ATTEMPTED TO CONTACT THE NUMBER FOR THE JEEP RECALL LISTED ON THE RECALL LETTER, BUT ALL I GET IS A RECORDING STATING ALL LINES ARE BUSY. *TR

TL* THE CONTACT OWNS A 2014 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE VEHICLE BECAME INVOLVED IN A CRASH WITH A DEER. THE VEHICLE WAS DESTROYED AND A POLICE REPORT WAS FILED. THERE WERE NO INJURIES. THE CONTACT HAD RECEIVED NOTIFICATION OF NHTSA CAMPAIGN ID NUMBER: 14V154000 (SERVICE BRAKES , SERVICE BRAKES, HYDRAULIC) AND STATED THAT THE BRAKE FAILURE THAT WAS DESCRIBED IN THE RECALL WAS THE FAILURE THAT SHE EXPERIENCED, WHICH SHE BELIEVED WAS THE CAUSE OF THE CRASH. THE VEHICLE WAS NOT INSPECTED TO DETERMINE THE CAUSE OF THE FAILURE. THE FAILURE MILEAGE WAS UNKNOWN.

AFTER DRIVING VEHICLE FOR FIRST WEEK OF PURCHASE, WHILE CLEANING VEHICLE I NOTICED AN INCREDIBLE AMOUNT OF GREASE ON THE INSIDE OF THE FRONT RIMS. LOOKED UNDER THE VEHICLE THE RIGHT DRIVERS BOOT WAS SPLIT AND THE CLAMP WAS HANGING AROUND THE AXLE. WHEN I RETURNED VEHICLE TO DEALER THEY LOOKED AT IT AND SAID IT WAS SAFE TO DRIVE UNTIL THEY ORDERED THE REPLACEMENT PARTS WHICH WAS ON BACKORDER. IT HAS BEEN TWO WEEKS SINCE THEN AND STILL NO PARTS HAVE COME IN. I AM CONCERNED ABOUT DRIVING THE VEHICLE BECAUSE THE GREASE IS ALL OVER THE DISC BRAKE PADS AND COULD CAUSE AND ACCIDENT DUE TO BRAKE FAILURE FROM THE GREASE. *TR

Mileage: 1,100

TWO DAYS AFTER PURCHASING MY BRAND NEW JEEP, I NOTICED A GREASE ALL OVER THE INSIDE OF THE FRONT PASSENGER SIDE WHEEL. THE OTHER THREE WHEELS WERE NORMAL. UPON CLOSER INSPECTION, I COULD SEE THAT THE CV BOOT HAD COME APART AND GREASE WAS LEAKING OUT OF IT AND ONTO THE WHEEL, AXLE, SHOCKS AND EVERY OTHER COMPONENT SURROUNDING THE LEAK. I AM SPECIFICALLY CONCERNED THAT THE GREASE COULD GET ON THE BRAKE DISCS, CAUSING FOR DIFFICULTY STOPPING THE VEHICLE. I TOOK IT TO THE NEAREST DEALER WHERE IT WAS CONFIRMED THAT THE PART WAS DEFECTIVE AND I WOULD NEED A NEW AXLE. THE PART UNFORTUNATELY IS BACKORDERED WITH NO ESTIMATION AS TO WHEN IT WILL BE AVAILABLE BECAUSE THIS PROBLEM IS A COMMON ONE AND THERE ARE NEW JEEP GRAND CHEROKEE AND DODGE DURANGO OWNERS ALL OVER THE COUNTRY WHO NEED THIS VERY SAME PART FOR THE SAME ISSUE. THERE ARE LIKELY THOUSANDS OF PEOPLE DRIVING THESE VEHICLES WITH NO IDEA THAT THEIR FRONT AXLES ARE MALFUNCTIONING AND IT IS ONLY A MATTER OF TIME BEFORE IT CAUSES AN ACCIDENT THAT COULD LEAVE SOMEONE SERIOUSLY INJURED. *JS

Mileage: 375

TL* THE CONTACT OWNS A 2014 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT UPON INSPECTION, THE GAUGES ON THE INSTRUMENT PANEL INDEPENDENTLY RESET. THE VEHICLE WAS TAKEN TO THE DEALER FOR INSPECTION AND THEY STATED THAT THE INSTRUMENT CLUSTER NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND STATED THAT THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER 13V483000 (ELECTRICAL SYSTEM , ELECTRONIC STABILITY CONTROL , SERVICE BRAKES, HYDRAULIC). THE FAILURE MILEAGE WAS 4,800.

Mileage: 4,800

ON 03/04/2014, THE VEHICLE, A 2014 JEEP GRAND CHEROKEE WAS OBSERVED TO HAVE EXTENSIVE RUST ON THE BRAKE ROTOR HUBS. THE RUST IS DETERIORATING THE PAINT EXPOSING THE METAL HUB TO SEVERE CORROSION. THIS MAY OVER TIME MINIMIZE THE SAFETY OF THE BRAKING SYSTEM. THE VEHICLE WAS TAKEN TO THE DEALER WHO SENT PHOTOS TO CHRYSLER DIGITAL IMAGING. CHRYSLER DENIED THE CLAIM UNDER WARRANTY STATING THAT THE CORROSION IS CONSIDERED NORMAL WEAR. THE VEHICLE HAD ONLY 6200 MILES AT THE TIME OF THE INCIDENT. *TR

Mileage: 6,200

TL* THE CONTACT OWNS A 2014 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE VEHICLE WOULD MAKE A LOUD HISSING SOUND. THE VEHICLE WAS TAKEN TO THE DEALER. THE TECHNICIAN STATED THAT THE FAILURE MIGHT BE CAUSE BY A LOOSE E-BRAKE. THE REMEDY FAILED TO REPAIR THE FAILURE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 5,363 AND THE CURRENT MILEAGE WAS 7,803.

Mileage: 5,363

TL* THE CONTACT OWNS A 2014 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE INSTRUMENT PANEL FLICKERED. THE VEHICLE WAS TAKEN TO THE DEALER FOR INSPECTION. THE CONTACT WAS UNSURE OF WHAT THE EXACT DIAGNOSIS WAS. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE INCIDENT AND INFORMED HER THAT THE VEHICLE WAS NOT LISTED UNDER RECALL NHTSA CAMPAIGN NUMBER: 13V483000 (ELECTRICAL SYSTEM , ELECTRONIC STABILITY CONTROL , SERVICE BRAKES, HYDRAULIC). THE APPROXIMATE FAILURE MILEAGE WAS 600.

Mileage: 600

JANUARY 13, 2013 CHRYSLER GROUP LLC. CUSTOMER CENTER P.O. BOX 21-8004 AUBURN HILLS, MI 48321 RE: CASE# [XXX] TO WHOM IT MAY CONCERN; BELOW, YOU WILL FIND A BRIEF SYNOPSIS OF MY PREVIOUS AND CURRENT ISSUES WITH MY NEW 2014 GRAND JEEP CHEROKEE; UPON IMMEDIATELY RECEIVING MY 2014 JEEP CHEROKEE, I NOTICED THAT MY VEHICLE DID NOT DRIVE SMOOTHLY AND I HAD TO PUSH HARD ON THE ACCELERATOR PEDAL BECAUSE MY RPMS AND MPH DROPPED VERY FAST AND I WAS IN TRAFFIC. AFTER MY CHEROKEE LOSS POWER AND I BEGAN TO DRIFT, AND AFTER COMING TO A COMPLETE STOP, I STARTED MY SUV UP AGAIN AND I HAD NO INSTRUMENT PANEL. EVERYTHING WAS BLACK. THE PERFORMANCE OF THE VEHICLE DETERIORATED TO A POINT WHERE A PROBLEM WAS EVIDENT. FREQUENTLY, NOT ALL THE TIME, THE VEHICLE WAS VERY SLUGGISH TO ACCELERATE AND OCCASIONALLY NOT RESPONDING TO THE GAS PEDAL, FOR APPROXIMATELY FIVE-TEN SECONDS AS THE RPM'S WENT DOWN. IT FELT AS THE THOUGH, I WAS FORCING THE GAS BY PRESSING ON THE ACCELERATOR PEDAL HARD. IT APPEAR THAT THE GAS WAS BLOCKED FROM FLOWING BECAUSE I HAD TO PRESS VERY HARD TO GET SOME GAS TO MY SUV OR THE VEHICLE WAS STUCK IN A LOW GEAR AND NOT UP-SHIFTING. MY SUV ONLY HAVE 893 MILES ON IT. I CALLED THE DEALER SPORT DURST AND THEY INFORMED ME TO CALL CHRYSLER TO REPORT THE ISSUE. THEY WERE VERY RUDE ESPECIALLY [XXX] THE GENERAL MANAGER. UNDER THE NORTH CAROLINA LAW, I AM REQUESTING A KNEW 2014 JEEP CHEROKEE WITH THE SAME OPTIONS AND OR REFUND OF MY DOWNPAYMENT. I JUST WOULD LIKE TO ADD THAT THE DEALERSHIP THAT I PURCHASED MY VEHICLE FROM ARE VERY RUDE AND UNPROFESSIONAL TOWARDS THEIR BLACK CUSTOMERS AND I WILL NEVER PURCHASE ANOTHER VEHICLE NOR WILL I EVER HAVE MY VEHICLE SERVICED BY THAT DEALERSHIP. I LOOK FORWARD TO WORKING WITH YOU TO RESOLVE THIS ISSUE ASAP! CC: NC ATTORNEY GENERAL CONSUMER AFFAIRS OFFICE INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

Mileage: 893

I HAVE NOT BEEN ABLE TO RESOLVE A SAFETY RECALL ON MY 2014 JEEP GRAND CHEROKEE. I MADE AN APPOINTMENT A WEEK IN ADVANCE FOR A 2-HOUR REPAIR (AS STATED IN THE NHTSA NOTICE) AND, SINCE THE VEHICLE WAS IN THE DEALER, TO CHECK ON ANOTHER ISSUE I NOTICED ON THE ABNORMAL BEHAVIOR OF THE AIR SUSPENSION. HOWEVER, 5 DAYS LATER I AM STILL WITHOUT MY MEANS OF TRANSPORTATION. AMAZINGLY, I HAVE BEEN CALLING SINCE LAST SATURDAY AND HAVE NOT BEEN ABLE TO TALK TO THE SERVICE MANAGER OR MY SERVICE TECH. THE TECH SPECIALIST DO NOT REPLAY TO MY MESSAGES.THE ONLY PERSON THAT DISCUSSES THE STATUS OF MY VEHICLE IS THE SERVICE DEPARTMENT RECEPTIONIST, WHICH TODAY STATED THAT THE VEHICLE IS STILL UNDER "EVALUATION". I HAVE SINCE REQUESTED THE RECEPTIONIST TO ONLY FOCUS THE REPAIR ON THE SAFETY RECALL. I HAVE REPEATED SEVERAL TIMES TO JUST HANDLE THE SAFETY RECALL. HOWEVER, MY VEHICLE HAS NOT BEEN REPAIRED. I DON'T BELIEVE IT WAS NHTSA'S INTENTION TO BE WITHOUT MY MEANS OF TRANSPORTATION FOR A WEEK. THE SAFETY RECALL NOTICE TALKS ABOUT HOURS AND MAYBE A LITTLE MORE, BUT 5 DAYS IS TOTALLY DIFFERENT STORY. I WOULD APPRECIATE ANY HELP OR GUIDANCE YOU CAN PROVIDE TO GET MY CAR BACK. I AM EVEN WILLING TO JUST COORDINATE WITH ANOTHER DEALER TO GET THE RECALL WORK PERFORMED AT ANOTHER TIME. I CAN'T BE WITHOUT MY VEHICLE ANYMORE. I TALK TO CHRYSLER AND THEY STATED THAT THE ONLY ONE THAT CAN HELP ME IS THE DEALER, BUT THEY ARE NOT RESPONSIVE. PLEASE HELP. THE DEALER INFORMATION IS AS FOLLOWS: FLAGSHIP DEALER BAYAMON, PR 787-620-5876 OR 787-620-5877 MY CONTACT INFORMATION IS: [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

TL* THE CONTACT OWNS A 2014 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT NHTSA CAMPAIGN NUMBER: 13V483000 (ELECTRICAL SYSTEM , ELECTRONIC STABILITY CONTROL , SERVICE BRAKES, HYDRAULIC) HAD SURPASSED A REASONABLE TIME FOR REPAIR. THE DEALER WAS CONTACTED AND STATED THAT THE PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS NOT CONTACTED. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

TL* THE CONTACT OWNS A 2014 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE VEHICLE WAS SERVICED UNDER NHTSA CAMPAIGN NUMBER: 13V483000 (ELECTRICAL SYSTEM, ELECTRONIC STABILITY CONTROL, SERVICE BRAKES, HYDRAULIC) HOWEVER, THE STABILITY CONTROL WARNING LIGHT ILLUMINATED AFTER THE SERVICE. THE VEHICLE WAS TAKEN BACK TO THE DEALER WHERE THE TECHNICIAN ADVISED THAT THE ENTIRE INSTRUMENT PANEL WOULD NEED REPLACED. THE VEHICLE WAS NOT ABLE TO BE REPAIRED BECAUSE THE PARTS NEEDED TO CORRECT THE FAILURE WERE NOT AVAILABLE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER AS NOT MADE AWARE OF THE PROBLEM. THE APPROXIMATE FAILURE WAS 200,900.

Mileage: 200,900

EVERY INDICATOR ON MY DASH WAS ON AND MY SPEEDOMETER DIDN'T WORK. BROUGHT IT INTO [XXX] WHERE THE PROBLEM WAS NOT FIXED. IT WAS IN THE SHOP AGAIN 2 WEEKS LATER FOR THE SAME ISSUE AND ALSO TO SERVICE THE ABS SYSTEM. TODAY MY CHECK ENGINE LIGHT IS ON AND THE CAR IS SHIFTING HARD AND HESITATING, CLUNKING AS IT SWITCHES GEARS. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

Mileage: 8,000

TL* THE CONTACT OWNS A 2014 JEEP GRAND CHEROKEE. THE CONTACT REFERENCED NHTSA CAMPAIGN ID NUMBER 13V483000 (ELECTRICAL SYSTEM , ELECTRONIC STABILITY CONTROL , SERVICE BRAKES, HYDRAULIC) AND STATED THAT THE DEALER WAS UNABLE TO SERVICE THE 2014 MODEL YEAR VEHICLES UNTIL JANUARY 2014 BECAUSE ONLY ONE RECALL REMEDY REPAIR WAS BEING PERFORMED PER DAY. THE MANUFACTURER WAS NOTIFIED OF THE PROBLEM. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

THE DRIVER PULLED THE AUTOMOBILE INTO A DRIVEWAY ON A DOWNHILL SLOPE. THE DRIVER SHUT THE VEHICLE OFF USING THE PUSH BUTTON START/STOP. THE DRIVER RETURNED TO THE VEHICLE 10 MINUTES LATER, WITH A PASSENGER IN THE FRONT SEAT. THE DRIVER STARTED THE VEHICLE (FOOT ON BRAKE AS REQUIRED) USING PUSH BUTTON START/STOP. THE DRIVER ENGAGED THE TRANSMISSION INTO REVERSE USING THE SHIFTING LEVER (WITH FOOT STILL ON BRAKE AS IS REQUIRED BY THE BRAKE TRANSMISSION SHIFT INTERLOCK (BTSI) SYSTEM). WHEN ENGAGED IN REVERSE, THE ENGINE REVVED TO A HIGH LEVEL, AND THE CAR TRAVELED IN REVERSE UP THE HILL (DRIVEWAY), THROUGH THE STREET, AND INTO A DITCH. SIDE AND FRONT AIRBAGS DEPLOYED. DRIVER BELIEVES THEY NEVER TOOK FOOT OFF THE BRAKE, AND THE BRAKING WAS NOT SUFFICIENT TO OVERCOME TORQUE OF THE ENGINE/TRANSMISSION. VEHICLE DAMAGE INCLUDES AIR BAG DEPLOYMENT, CABIN ROOF LINER DETACHMENT, THREE BENT WHEELS, MINOR DAMAGE TO MUFFLER, MINOR BODY DAMAGE. DEALER CHECKED ELECTRONICS/INSTRUMENT RECORDINGS AND NOTED NOTHING UNUSUAL APPEARING, AND HAD NO KNOWLEDGE OF SIMILAR PROBLEMS. *TR

Mileage: 2,020

I HAVE BEEN HAVING MULTIPLE PROBLEMS WITH THE BRAKES IN MY 2014 JEEP GRAND CHEROKEE PURCHASED BRAND NEW IN MAY. IT HAS A TOTAL OF 1,000 MILES ON IT, BUT THE PROBLEMS STARTED WITH ONLY 10MILES. THE INSTRUMENT CLUSTER IMMEDIATELY LIGHTS UP LIKE A CHRISTMAS TREE AND THEN THE CHECK ENGINE LIGHT REMAINS ON. THE REARVIEW MIRRORS MOVE INTO DOWNWARD FACING POSITIONS WHILE IN PARK AND WHILE DRIVING. THIS ALONE IS A MAJOR SAFETY HAZARD. THE ABS BRAKES INTERMITTENTLY WORK AND FINALLY FAILED. THE ABS MODULE FAILED. THE BACKUP CAMERA WORKS INTERMITTENTLY AND THE BACKUP WARNING SYSTEM ALSO IS INTERMITTENTLY WORKING. MY CAR HAS BEEN AT THE DEALERSHIP EVERY MONTH SINCE I HAVE PURCHASED IT AND IT HAS CURRENTLY BEEN THERE FOR THE LAST 2 WEEKS AWAITING AN ABS REPAIR. *TR

Mileage: 10

TL* THE CONTACT OWNS A 2014 JEEP GRAND CHEROKEE. THE CONTACT STATED HE RECEIVED A TELEPHONE CALL FROM THE DEALER SHORTLY AFTER PURCHASING, ADVISING HIM TO BRING BACK THE VEHICLE BECAUSE OF AN ABS MODULE DEFECT. THE VEHICLE WAS TAKEN TO THE DEALER BUT HAS NOT BEEN REPAIRED BECAUSE THE PARTS NEEDED TO COMPLETE THE REPAIR WERE UNAVAILABLE. THE MANUFACTURER WAS NOT NOTIFIED OF THE PROBLEM. THE APPROXIMATE FAILURE MILEAGE WAS UNDER 3,000.

Mileage: 3,000

SIMILAR TO NHTSA IDS#: 10533622 AND 10533524. OCCURRENCE: 5 TIMES TO DATE FREQUENCY: RANDOMLY SPEED: LESS THAN OR EQUAL TO 50 MPH EACH TIME ADAPTIVE CRUISE CONTROL: ALWAYS OFF, NEVER ON VEHICLE MILEAGE: ~ 3,200 THE CAR RANDOMLY APPLIES THE BRAKES EVEN THOUGH THERE ARE NO OBJECTS IN THE ROAD (FRONT, REAR OR SIDES) AND NO PENDING ACCIDENT. OUT OF THE FIVE TIMES, TWO OF THOSE TIMES SO HARD THAT THE ANTI-LOCK BRAKES ACTIVATED. THIS IS VERY DANGEROUS AND CAN CAUSE AN ACCIDENT. TO DATE NO ACCIDENTS, BECAUSE NO CARS HAVE BEEN AROUND WHEN THIS HAPPENS. I HAVE A FAMILY AND AM AFRAID TO CONTINUE TO DRIVE OR LET THEM DRIVE THIS VEHICLE. IT HAS BEEN TO THE DEALER ONCE FOR THIS ISSUE AND WILL NOW GO IN A SECOND TIME BECAUSE THE ISSUE WAS NOT RESOLVED. THE NTSB SHOULD REALLY LOOK INTO THIS ISSUE WITH CHRYSLER AND EITHER ISSUE A RECALL OR AT A MINIMUM ISSUE A TSB. *TR

Mileage: 2,400

THE VEHICLE HAS BEEN GIVING ME TROUBLE WITH LOTS OF NECESSITIES LIKE AIR CONDITIONING SHUTTING OFF AND FRONTS LIGHT TURN OFF ON THEIR OWN. ON FRIDAY, SEPTEMBER 6TH 2013, I WAS DRIVING TO THE DEALERSHIP TO GET THINGS FIXED BUT WHILE I WAS ON MY WAY THERE DRIVING, THE STEERING WHEEL JUST LOCKED AND THE VEHICLE WONT RESPOND AND IT WAS RUNNING, IT SWITCHED TO NEUTRO THEN PARK ON ITS OWN AND STEERING WHEEL LOCKED AND BRAKES ARE HEAVY! MIRACULOUSLY AND THANKS GOD, I WAS NOT INJURED AND THE VEHICLE NOT DAMAGED! I WAS IN BIG SHOCK AND STRESS! I HAVE NEVER EXPERIENCED SOMETHING LIKE THAT, IT NEARLY COULD HAVE BEEN KILLED ME OR HIT SOMETHING OR SOMEBODY OR CAUSING DAMAGE! I WENT TO THE DEALERSHIP AND SPOKE TO ONE OF THE SERVICE CENTER MANAGER AND EXPLAINED WHAT HAPPENED, THEY TESTED THE VEHICLE AND IT THE MANAGER TOLD ME, THIS VEHICLE HAS LOTS OF ISSUES NEED TO BE FIXED! I TOLD THEM, THIS VEHICLE NEARLY GOT ME KILLED OR INJURED OR SOME DAMAGE COULD HAVE BEEN HAPPENED! THEY GAVE ME A CHEAP RENTAL CAR AND REFER ME TO TALK DIRECTLY TO THE COMPANY PRODUCED THE VEHICLE! I CALLED ON FRIDAY AND THEY GAVE ME A CASE NUMBER AND TOLD ME YOUR CASE WILL BE ASSIGNED TO A MANAGER WHOM WILL CONTACT YOU! I HAVE TRYING SINCE THEN TO GET A HOLD OF ANYBODY TO HELP! BUT SEEMS NOBODY SEEMS TO BE TAKING THIS SERIOUSLY! AND I WOULD JUST WONDER, WHAT IF YOU ARE IN THE VEHICLE WITH KIDS OR SOMEBODY OF YOUR FAMILY MEMBERS OR FRIENDS! WOULD YOU GUYS TAKE IT SERIOUSLY IF SOMETHING BAD COULD HAVE BEEN HAPPENED TO ME OR OTHERS!? I AM REALLY SCARED TO DRIVE THIS VEHICLE ! ITS A VERY SERIOUS MATTER, I JUST THINK ABOUT IT AND SAY: WHAT IF SOMETHING BAD HAPPEN TO ME OR A DAMAGE HAS BEEN DONE TO OTHERS!? I AM VERY STRESSED AND DEPRESSED ABOUT IT, AND MOST IMPORTANTLY SCARED TO DRIVE THIS VEHICLE OR TRUSTING THAT CAR DEALERSHIP! I CAN'T DRIVE THIS VEHICLE AFTER THIS EXPERIENCE AND I NEED HELP! *TR

Mileage: 7,000

UPON STARTING MY 2014 JEEP GRAND CHEROKEE OVERLAND, ALL OF THE WARNING LIGHTS CAME ON AND REMAINED ON. THIS INCLUDED, BUT WAS NOT LIMITED TO: AIRBAGS, ELECTRONIC STABILITY CONTROL, ABS BRAKE SYSTEM,CHECK ENGINE LIGHT, AND OTHERS. THE MESSAGES IN THE DASHBOARD INFORMATION SCREEN INDICATED VARIOUS FAILURES AND THE NEED TO SERVICE IMMEDIATELY. THE REAR BACKUP CAMERA ALSO BECAME NON FUNCTIONING. AFTER SHUTTING DOWN THE VEHICLE, WAITING SEVERAL MINUTES AND THEN RESTARTING, THE PROBLEMS CONTINUED. OUT OF SAFETY CONCERNS, I CALLED THE NEAREST JEEP DEALER AND WAS ADVISED THEY "HAD NEVER HEARD OF THIS" AND IF I WANTED SERVICE THAT I WOULD HAVE TO LEAVE THE VEHICLE THERE SINCE THEY DO NOT MAKE APPOINTMENTS. THE LIGHTS WENT OUT UPON RESTARTING AGAIN, HOWEVER I AM VERY TENTATIVE ABOUT DRIVING IT, AS I DO NOT KNOW IF THESE IMPORTANT SAFETY SYSTEMS AND/OR WARNINGS HAVE FAILED. THIS IS POTENTIALLY EXTREMELY DANGEROUS AND TOTALLY INEXCUSABLE IN A $47,000 VEHICLE WHICH IS LESS THAN 6 MONTHS OLD. THE NAVIGATION SYSTEM AND RADIO HAVE NOT WORKED PROPERLY SINCE I PURCHASED THE JEEP. UPON CALLING JEEP, AND PROVIDING MY VIN #, I WAS ADVISED THAT IT NEEDED A "RADIO ENHANCEMENT". LOOKING ONLINE, THERE ARE MANY COMPLAINTS OF THIS ELECTRICAL SAFETY ISSUE, AND YET TWO LOCAL DEALERS HAVE NEVER HEARD OF IT ? THERE ALSO DOESN'T APPEAR TO BE ANY APPARENT "FIX" AT THIS TIME. HOPEFULLY THE NHTSA CAN LOOK INTO THIS POTENTIALLY DANGEROUS PROBLEM. *TR

Mileage: 6,000

THE BETTER BUSINESS BUREAU HAS POINTED ME TO YOU ALL AS YOU CAN SEE IN THE RESPONSE BELOW: THIS MESSAGE IS IN REGARD TO YOUR COMPLAINT SUBMITTED ON 6/17/2013 6:08:54 PM AGAINST CHRYSLER GROUP, LLC. YOUR COMPLAINT WAS ASSIGNED ID [XXX]. "ALTHOUGH YOU HAVE NOT EXPRESSED SATISFACTION IN THE RESOLUTION OF YOUR COMPLAINT, BASED ON THE INFORMATION PROVIDED BY BOTH YOU AND THE BUSINESS, THE BBB HAS DETERMINED THAT WE HAVE NO DOCUMENTED BASIS TO REQUIRE FURTHER ACTION OR RESPONSE FROM THE BUSINESS. THEREFORE, THE BBB WILL CLOSE THIS COMPLAINT AND NOT PURSUE IT FURTHER. FOR NEXT STEPS, PLEASE CONTACT THE NHTSA AT WWW.NHTSA.GOV FOR MORE INFORMATION." TO SUM UP THE ISSUE, I HAVE THE AUTOBRAKING FUNCTIONALITY TURNED OFF AND THE VEHICLE WILL SPORADICALLY BRAKE ON ITS OWN WHEN APPROACHING ANOTHER CAR/OBJECT AS PART OF THE ANTI-COLLISION WARNING SYSTEM. CHRYSLER GIVE THE OPTION OF TURNING THE BRAKING OFF OR ON, AND I HAVE IT SET TO "OFF" BUT THERE IS NO SOLUTION AS THEY CANNOT NOW DUPLICATE THE PROBLEM (IT'S SPORADIC). I USED TO BE ABLE TO REPLICATE THE PROBLEM WITH OTHER TECHNOLOGY ERRORS I WAS RECEIVING AND THEY FIXED THE ISSUE INITIALLY, BUT IT'S NOW SPORADIC. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

Mileage: 2,000

HUGE ISSUE ? FIVE TIMES NOW, AS I'M DRIVING DOWN THE ROAD, THE DASHBOARD HAS LIT UP "BRAKE" IN RED AND THE VEHICLE WILL START BRAKING FOR NO REASON. I WILL NOT HAVE THE CRUISE CONTROL ON AND TWO OF THE FOUR TIMES, THERE WERE NO CARS AROUND ME. THIS WOULD SEEM TO BE A HUGE SAFETY HAZARD FOR MYSELF AND OTHER DRIVERS ON THE ROAD. THIS VEHICLE HAD LESS THAN 3500 MILES ON IT WHEN THE FIRST OCCURRENCE HAPPENED. *TR

Mileage: 3,500