2018 JEEP GRAND CHEROKEE Unknown Or Other Problems

1-Rear driver-side Power Lift-gate actuator ball bolt snapped right off while rear gate is open. 2- It came right down on my head and caused severe bump and bleeding from a 250 pound rear door. I am 6ft 1 in, but if it is someone small it can cause sever injuries and possible death from the heavy door coming down on the person. 3-problem was looked at by my mechanic and they cannot fix issue as bolt broke off inside the thread area and no room to remove such bolt. They recommended I take it to a body shop to cut the area out in order to get the broken broke removed. 4-unknown 5- There was no signs of any failures at all.

Transmission line has worn a hole from the location it sits under the jeep. The metal hose now has a flat spot. This is because its rubbing on the metal plate below it. I attached photos. I do have a video of what we are seeing and how it’s happening. Yes, it was taken to a dealership for proper diagnosis. Part is unavailable, because of a common issue. No dealership’s are willing to sell the part. It just stated leaking drives fine for now.

Recall as known for 2018 Jeep Grand Cherokee Limited (Service Electronic Stability Control) that is not fixed and no fix in sight. Unsafe to drive. Can’t get a Maine state inspection sticker. Can’t sell. Many electronic codes show on dash. Rear lights stay on and will just go on automatically anytime and when using key fob to lock car. Dealership can’t fix. Manufacturer doesn’t know when there will be a fix. No answers.

Multiple times now, the rear view camera stays on while driving and there's no way to get it to turn off. Hitting the x in the corner of the screen does nothing, the power button nor the screen off button work, and I cant access anything on the screen. While driving, theres a constant view of the road behind me and it's incredibly distracting. This appears to line up with Recall 20V-191, although my specific car isnt included in that but im absolutely experiencing the same things. No warning messages or anything indicating an issue before it happens - it seems completely random. ive tried soft reset and many button press sequences ive found on forums but the only thing thats ever worked is leaving the car off for 20+ minutes so it resets. This has happened on at least 4 different occasions, I have videos of 3 of them.

I have videos, but my cars electrical system keeps glitching, It will turn my heated seats on to the pint they burn me, it connects to my phone and will randomly call anyone in my contacts, it changes radio stations, messes with my automatic start, took my traction control off and does this on a regular basis. I had this system fixed in March of 2023 just after I bought the car but it’s already doing it again. It also will randomly just cut off when I’m driving and then will be fine very randomly. - I will have to send you the videos I took it says they are too large to upload here

The 2018 Jeep Grand Cheeroke Uconnect/Radio screen delaminates and causes the unit to make all kinds of error calls, GPS location changes and disabling events, without being touched. This is a serious safety concern and that Jeep or Stellantis should voluntarily recall these units for replacement. The driver's attention gets constantly divided to take care of these extra things while driving.

The radio in this vehicle has a widespread issue where the screen delaminates and starts ghost touching . Options are randomly selected , people are randomly called , emergency services are attempted to be contacted. Basically anything that the radio controls in the car could be changed or activated . This is extremely distracting and could cause someone to take their focus off the road and cause an accident. The radio controls heater, navigation, seat heaters, phone calls , steering wheel heaters , and many other functions in the car some of which cannot be changed without the malfunctioning radio being on. Fixing this issue is somewhere in the range of $1300 at the dealership. I feel like this is and important safety issue that causes a lot of distraction when driving the vehicle and is really difficult to work around or avoid as the random screen touches are not predictable and seem to happen at random times.

I WAS DRIVING MY JEEP AND MY DRIVERS HEADREST RANDOMLY POOPED OUT AND HIT THE BACK OF MY HEAD! I WAS SHOCKED AND THE POP HURT MY NEXT AND CAUSED ME TO ALMOST HIT THE CAR NEXT TO ME .

CAM shaft and yes it is available to be looked at. The vehicle was misdiagnosed multiple times and sent back home with the same error code while fixing other items that were not the root cause of the issue. The engine light was on with the misfire code when I brought it in and was repeatedly sent home and within 20 miles the same code returned.

Delamination of infotainment system has occurred, causing a safety hazard if (or when) needing to use the SOS calling, hands free communication, or heads up navigation system. This is a manufacturers defect that may cause safety to myself or others due to distracting the driver by turning on and off seat warmers, adjusting climate control, randomly calling people and makes the operation of utilizing SOS features impossible. The component has not been inspected, but seems like a common occurrence amongst these this model year. No warning lamps or messages appeared and I was taken off guard when my infotainment system appeared to have a life of its own on the interstate.

Screen delamination causing phantom touches on the control screen

My 2018 Jeep Grand Cherokee Overland is experiencing serious electrical malfunctions related to the Uconnect radio head unit. This component appears to control or influence multiple vehicle systems beyond just audio, including climate control, backup camera, navigation, and possibly driver assistance features. The system malfunctions frequently and erratically — settings change on their own, the screen goes black or freezes, and controls become unresponsive while driving. These distractions create a serious safety hazard, as I am forced to take my attention off the road to regain control of basic functions like defrost or audio volume. I have discovered that this issue is widely reported by thousands of Jeep owners from this model year and earlier, particularly those with Uconnect systems. Jeep has refused to address or recall the problem despite it clearly impacting driving safety and vehicle usability. This malfunction significantly impairs my ability to operate the vehicle safely. I respectfully request that NHTSA investigate this issue as a potential safety defect. I have taken my car to the dealership and was advised that the whole radio unit needs to be completely replace. I have contacted Jeep and inquired about it, they told me they are aware of the issue but at this time, unless the car is under warranty, they do not offer any financial assistance. And it is a rather expensive issue to fix considering there is no fault of the car owners that the items installed in their vehicles are faulty.

I own a 2018 Jeep Grand Cherokee with the Uconnect 8.4" touchscreen. The screen has begun to delaminate—a well-documented and widespread issue in 2017–2019 Jeep models. As the touchscreen separates from the display, it causes ghost inputs and malfunctions in key systems: - The radio and Apple CarPlay are unusable - The screen randomly calls contacts, including emergency services like 911 without my consent - I’ve had to disable Bluetooth on my phone to prevent unintended calls and inputs - The issue prevents safe and legal use of my Drive Safe & Save Bluetooth beacon from my insurance company Multiple Jeep dealerships quoted between $1,000–$2,000 for repairs, despite this being a known defect. The vehicle is out of warranty, but this malfunction poses a safety hazard. I am filing this complaint to request that NHTSA investigate this issue and encourage Jeep/Stellantis to issue a recall or extended warranty coverage. This issue is not cosmetic—it compromises driver focus, emergency call systems, and critical controls. Many owners are experiencing the same failure with no accountability from the manufacturer.

I have been without a vehicle for over 5 months. Paying on a vehicle that I cannot even get out of the garage. Paying storage insurance on a vehicle. There is a major issue with camshafts right now. I have had the spark plugs changed, coils, oil and I was waiting on the camshaft which is on back order for who knows how long. This needs to be addressed and recalled. With the amount being over 14,000 parts on back order I think this should be recalled. Even people who have had the camshaft fixed are still having engine issues with the 3.6L. Please do something about this, I have put so much money into this and I need a vehicle. At 75,000 miles this should not be happening.

The Screen has delaminated and is not functional. If on while driving it goes haywire and has to be turned off. This effects hands free, gps, climate control, etc. This is a known issue with these jeeps but has not merited a recall as of yet. It needs to be recalled.

The UCONNECT screen has delaminated due to a known manufacturing defect. This causes ghost touches on the screen, posing safety risks from distraction, inability to make hands-free phone calls, and unusable navigation tools.

The ABS and Traction control lights are on. There is an open recall for this, but according to Stellantis, this Jeep is not part of the recall.

Touch screen delamination issue. The touchscreens control different aspects of the vehicle, from the Radio to HVC system. After delamination has occurred the systems go berserk and cannot be used. It's obvious looking at the screen it has delamination issues. I called Jeep Customer Care, and their policy doesn't cover 2018 models. There are multiple threads online about this issue. Dealers charge $1,500-2,000 to replace/fix which is ridiculous when it is a known default of the screen they are installing in the vehicles. There have been no other issues with the vehicle or symptoms, it started switching radio channels once and awhile late 2024 and has progressed to almost every time the car is started. Its frustrating consumers have to pay out of pocket when the manufactures know they installed defective screens.

Component Failure: The control screen is going through a process of delamination. It creates "ghost touches" and behaves erratically. Safety at Risk: In one instance the backup camera came on and stayed on randomly, while I was driving forward. Another time it activated the phone and began calling down the contact list. It called, then hung up. Dialed the next person and hung up. And continued through the contact list. People began "returning my call" and it got worse. I was driving on the interstate during heavy traffic and couldn't just pull over anywhere. It was distracting, alarming, and unnerving. It also randomly turns the radio on. It will randomly change heat/ac turning it on/off. Turns the heated/cooled seats on/off. All of the controls in that panel are subject to these ghost touches. It's distracting when driving but also could be dangerous. Dealership Confirmed: The dealership has looked at it, analyzed it, and confirmed the issue. They see it frequently. Jeep customer service is kicks you to the dealer and the dealer kicks you to customer service. No resolution except to pay out of pocket for this manufacturing defect. Warnings or Symptoms: There was no warning that the delamination was going to occur. And it first happened at the end of 2024. My car is a 2018 Jeep Grand Cherokee.

The screen on the Uconnect/stereo system has de-laminated. This causes ghost touches and the screen jumps around on its own. Controls switch on their own, from media, to navigation, to climate, to controls, etc…It will also make phone calls on its own and has even dialed 911. This all happens while driving. It causes a huge distraction which is a safety issue. It also makes the whole system inoperable. Based on my research this is a very common issue with 2018 Jeep Grand Cherokees.

I am experiencing recurring issues with the Uconnect infotainment system in my 2018 Jeep Grand Cherokee. Specifically, the system consistently experiences problems with: •⁠ ⁠Station changes •⁠ ⁠Navigation functionality •⁠ ⁠Connecting calls through Bluetooth using my phone's contact list •⁠ ⁠Randomly turning the heating and air conditioning system on and off These issues occur constantly, making it difficult to utilize the Uconnect features safely and effectively. I am concerned about potential safety implications, such as distracted driving or loss of critical vehicle functions.

UConnect Radio - Delamination resulting in unpredictable, repetitive, and erratic touches on the screen. At this point, the screen's protective layer is separating from the display and it is causing ghost touches that activate various functions without my input. This has occurred numerous times throughout my driving experiences and occurs every time I drive. It has led to multiple unsafe consequences while driving, the main concern being that it is distracting and confusing leading to unsafe driving conditions. For example, the navigation system has suddenly switched routes, diverting me unexpectedly causing confusion, and has led to multiple near accidents in busy intersections. Additionally, the volume has randomly increased or decreased, making it hard to hear important sounds from the environment, such as sirens or horns from other vehicles. Had this occurred in a moment in which I needed to react quickly an accident could have occurred or my safety could have been compromised. Moreover, if the radio has inadvertently changed to an unrecognized function—like activating the Bluetooth or starting a call—this has been distracting pulling my attention away from the road in multiple scenarios. The vehicle has made unsolicited calls to emergency personnel which is both a distraction to me and an inconvenience to emergency personnel. Overall, the delaminating screen not only complicates my driving experience but also poses a significant safety risk to myself and others on the road. Addressing the issue promptly is essential to ensure a safe driving environment. I have tried to address this problem with Jeep directly via Uconnect and have been informed that they do not believe this to be a concern that requires addressing. The problem has been diagnosed by a Jeep dealer and has been confirmed by Uconnect directly. Additionally, the problem has occurred in multiple other Jeep vehicles.

The touchscreen radio panel is delaminating and causing the system to freak out. Sometimes the radio will turn on by itself and blare out music, or all of the fans will turn on turbo at once. The navigation will freak out and turn off and it will auto-dial or auto-hang up phone calls. Sometimes when I am driving down the high way, the air or radio blasting from out of nowhere and totally unprompted will scare me and cause me to jerk the steering wheel or become significantly distract from the road. Yes, the problem has been confirmed by the dealer, and it is a known defect, but they will not take responsibility for the safety hazard or the cost of replacement. No inspection by any outside parties, yet. No warning signs.. the screen just started to melt/delaminate and then all of the ghost features began causing chaos while driving.

The screen to the radio and the navigation is delaminating. This is a safety concern as the screen is uncontrollable and can not be used. This was confirmed by a Jeep dealership. Jeep will not acknowledge the problem or repair the issue.

this is a known jeep problem. the radio screen which controls not only the radio but other systems including ac/heat/defrost is delaminating and randomly clicks all over the screen. jeep is refusing to fix this known manufacturing defect because i am not the original owner. this is a very significant safety issue because a lot of the controls are via the screen including putting it into tow mode. it is also very distracting when driving and could lead to serious injury or death. this has been an ongoing issue since i purchased the vehicle and is getting worse. please advise.

The screen that controls many of the functions in the vehicle is delaminating and from online forms I have researched this is a very common problem.

I bought a 2018 jeep grand Cherokee limited on July 1,2024. A week after owning the vehicle the jeep kept shutting off while driving on the interstate and the dash said “ put in P and push to start” none of the hazard lights came on. It just automatically shut off in the middle of traffic multiple times and when put into park and tried to restart it would take several attempts. This is unsafe and I’m lucky I did not get into an accident since the vehicle is just turning off while I’m driving on a busy highway not to mention almost getting into an accident since I’m given no warning. I dropped off my jeep at the dealership and they have had it for two weeks stating they can not find any issues with the vehicle. This is frustrating and scary and do not even feel comfortable driving a the jeep that I owned for one week. I have read several complaints in the same issue and k won’t seems to be able to find what is causing this issue.

Stop Start comes on and will turn the car off when stopped. I have to put the car in Park to restart the car. The deal said that there is no recall for this issue.

At around 66,861 miles my car started to do a weird shaking, slowing down on highway, rattling, and missing. I brought to dealer and they stated I needed an EGR valve replacement. This was done yet the code did not reset and the problem happened again. Now, I’m told well my vehicle needs an egr cooler!??? What is this? And why was this not communicated to me before I had the work done. Also, why would this malfunction so fast. This was July 18, 2022. There are no recalls but there should be with this happening so soon? I have children and this is scary on the highway.

My jeep has stalled on me twice attempting to go through a stop sign at a busy intersection as soon as I slowed the jeep down and then accelerated to go through the stop sign it stalled on a major hwy. no lights come on and the automatic shutoff button is turned off And for the past month the jeep hasn’t started without either a jump or sitting a while after it was hooked to another vehicle.

The radio is delaminating causing defects. Changes radio station randomly. Adjusts heat settings and air conditioning settings without warning. Glue is melting and running down behind radio into storage compartment.

Brakes failed when attempting to slow down, ABS kicked in on dry blacktop with no lights on dash before locking up and throwing the vehicle off of the road. Caused me to wreck into a tree head on at 50 mph. Seatbelt did not lock up and airbags did not deploy. Vehicle was totaled with heavy front end damage including a bent and snapped frame. Prior to incident had issues with low beam headlights not working/going out prematurely. Was told by Herrenstein Jeep in Chillicothe this was not an electrical issue. Low beam headlights failed again 2 weeks prior to incident.

The infotainment center is defective and "ghost touches" all over the screen. This is a hazard when driving as the volume will be turned all the way up or the screen changes off of navigation mode to something else. Additionally, random phone calls will be made or if I'm on the phone, the call will be ended from the random touches. This ultimately results in distracted driving. The UConnect and CarPlay features are designed to minimize distracted driving, however this is simply counterproductive with the screen deficiencies.

There is a clear goo dripping out of the radio screen. This radio screen controls everything in my vehicle air, heat navigation, emergency calls, etc. is safety issue as it jumps everywhere, calls 911. Changes Channels on its own turns on heat and ac on its own. This is a safely issue as it distracts me from focusing on driving. Jeep won’t replace it.

The screen in my 2018 Jeep Grand Cherokee which controls everything (radio, navigation, climate controls, etc.) is delaminating. This causes the screens to constantly change and override all driver selections. This is a significant safety concern and has become extremely distracting while driving. I am surprised that this has not been a safety recall, as there have been many class action investigations. This is a known manufacturing issue especially in the 2018 models.

Head rest deployed

The radio touch screen is delaminating causing the radio and its other features to change without warning creating a distraction for the driver. Navagation destination changes loosing route information causing the driver to slow down or stop to try to return to the selected route information. Phone calls are disconnected and the phone then indiscriminately dials a new number from the contact list. You hang up that call and the screen redials the number. This basically negates the functionality of the hands-free feature. This creates serious safety issues when the unit overrides driver choices, as it is distracting because it requires the driver to correct the changes brought on by the malfunctioning screen.

Touch screen started randomly changing radio stations, map kept popping up and it would randomly change inputs such as AM, FM, Sirius, etc.. Other pop up windows would appear such as updating clock, which it had already updated on its own and other window messages as well. Has happened 4 times.

Screen Delamination - Ghost Screen Screen randomly clicks all over. Makes ding sound. Changes navigation, songs, makes calls. Extremely dangerous

I wasn’t able to get out of park and there was a message to service shifter. It happened twice in one day and now the engine light is on.

Many 2018 Grand Cherokee Radio screen are de-laminating including mine, and on it's own which is a scary distraction changes stations suddenly constantly makes a loud beeping noise through the speakers- drops and makes phone calls, changes navigation directions - prevents you from making a phone call that could be an Emergency. This should be a safety recall since it happens when you lease expect it and causes the driver to jump. And all Chrysler Dodge Jeep dealer will not cover this over a thousand dollar plus issue.

Uconnect 4c/4c 8.4 inch display screen Issues: Screen is ghost touching ,making choices on its own while driving, climate control will run haywire and do the opposite of what’s needed to defrost window and it’s can’t be stopped or cut off, unable to get heating seats off and seats heat up so much it burns legs and sacrum, unable to use back up camera, cannot access radio, navigation system, anything that’s needed that has to do with function of the vehicle that’s operated by that screen is unable to be done because it’s constantly chooses and self taps every. I have almost crashed many times due to this happening and it’s very unsafe.

BUBBLE IN SCREEN SYSTEM ACTING FUNKY I JUST PURCHACED THE JGC ON 01/16/2024 THE NEXT DAY THE SCREEN GOES NUTS CALLED THE DEALERSHIP AND THEY ARE GHOSTING ME VERY UNHAPPY FIRST TIME JEEP OWNER

Driving and the display screen kept switching uncontrollable and caused a safety issue while I was driving and was not in a familiar place, and was trying to use the screen for navigation directions. Concern as it was switching screens/adjusting the heat controls while I was driving. Research indicates my screen has become delaminated and a known issue with this car. Concern that while I drive this continues and may be a safety risk.

Delamination of radio is causing the radio to change radio channels, not be able to use the handless phone option or adjust heated seats. The constant beeping when the radio is constantly and randomly changing channels is a safety hazard. FCA is aware of the issue and has not issued a recall and is denying repairs for the consumers.

I purchased a 2018 Jeep Grand Cherokee. The second I left the lot, the screen started flashing the Clock Settings screen. I researched this and it states that it's a known issue because the screen delaminates. I purchased a warranty and the company will not cover it. This is a SAFETY HAZARD. From hours of research, this issue has been known and Jeep needs to do a recall on this. If someone gets hurt pertaining to the disfunction of the screen and it's options, there will be a lawsuit and I don't think Jeep wants to deal with that. I'm trying to upload a video of what it does, but for some reason this website isn't letting me upload anything.

With less than 40k miles on my vehicle the leather dash on my Jeep has begun to delaminate. I'm concerned for the way this will impact the front passenger airbag to deploy in the event of a collision. Additionally this causes a viability issue due to the glare at certain times of the day when the sun is shining through the windshield and onto the dash.

UConnect navigation system shows current location as West Virginia but vehicle is in Missouri. If attempted to use or refer to onboard compass associated with system would result in significant driving direction/location mis-information. Software is current up to date for system; system is currently inoperable in this condition. Prior to this however navigation and compass were working correctly. Review of numerous Jeep online forums shows this navigation system failure to be quite common and likely requires complete radio/information system replacement. Why has no recall been issued?

The display screen in the center of the dashboard is delaminating. This is very dangerous becasue it randomly changes all the settings constantly. heat on/off, radio on/off anything that has a touch button on the screen (which is just about everything for that car) can randomly change at any time. It is getting worse as time goes on. This is a safety issue. When looking online I see this is very common for 2018 Jeeps, but is not a recall. It is a safety issue and should be a recall it is happening to so many 2018 Jeeps.

Uconnect screen started to delaminate causing phantom touches. Poses a danger and safety risk to driver and passengers. “screen off” button does not work since it’s registering touch. This also causes inability to control safety features.

Dash cover separating/bubbling from dash panel as if the adhesive under cover is releasing. My bigger concern is if the airbag had to deploy it would take/pull the entire cover of the dash instead of blowing out from its designed location possibly hindering the airbags effectiveness and safety. I know a similar recall has been issued in the past on previous model years that was a concern for this very thing.

My touchscreen has started to do "ghost touching" causing a disturbance to my driving because of being distracted. It will change the screen at any time causing a distraction it is available to be looked at at any time

I purchased a vehicle from AutoMaxx of the Carolinas 11/09/2023.in which the dealership agreed to fix the two from windows that won't down due to the gaskets being damage I did brought that to Mr Michael Dangerfield the day I purchased the truck.in which the warranty who pay for the .I have 90 days of warranty but purchased additional warranty3080

Touchscreen is delaminating and changing settings on its own calling people etc and it's so frequent and moving around so fast that it's a safety hazard when I drive... its constant and erratic and getting worse and worse

Hello, There is a few things going on with this vehicle, this is a 2018 Jeep Grand Cherokee with 27k miles. Uploading recalls on this vehicle. 1. It has a fuel leak, this is a vehicle that does not have a gas cap, it has been fully diagnosed by the dealer, they want to charge $900.00 to repair plus a $250.00 diagnostic fee. 2. Car would not move, stopped abruptly, had to turn car on and off while in traffic in order to get car going, almost causing an accident. 3. Car will tell you its about to hit another car when it's not and will turn on and off while driving, almost causing an accident. Dealer does not want to take a look at the car unless you pay them $250.00, want to keep the car for a week and does not want to provide a car rental while car is under their diagnostic phase. Dealer assessing the car is Kendall Dodge Chrysler Jeep Ram at 13355 SW 137th Ave, Miami, FL 33186, spoke to Lazaro Varas, assistant service manager. Please guide me on what to do, thank you. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

2018 Grand Cherokee....As you are aware of this already, the radio screen started delaminating and now the crystals are leaking out of he bottom of the screen. This in turn causes all the systems to go off and on at random, that can be controlled by the screen. All safety functions are now disabled due to this problem. Several attempts were made to contact the dealership and jeep customer care, only to be told that here is nothing they can do and to buy a new one. They also said there was no guarantee that the new radio wouldn't do the same thing. This is a top of the line high altitude grand cherokee that now doesn't have any of the safety features and comforts that i paid top dollar for. Jeep should honor their quality control issues but have been blowing everyone off. I have been on many forums and they are having the same issue. I got your website from one of the forums and can't believe that is has been a long time since they posted and you couldn't do anything about it so far. Thanks for listening, [XXX] [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The screen is delaminating a little bit not long after I bought the car. Now the delamination came down to the radio button. There is a “ghost button” which makes the screen jump from the radio to the map nonstop. It is impossible to use the map even map from car play . It is very dangerous to drive on highway.

The UConnect touchscreen on my 2018 Jeep Grand Cherokee has experienced delaminating and I currently experience phantom touches on the screen (I don't touch the screen but selections are randomly made). These phantom touches are a serious distraction to a driver and they happen frequently. Given all of the controls for the automobile that can be made from the screen, it is a serious safety issues to drivers of these vehicles with this issue as well as others on the road. I have read on numerous online forums that there have been many others that have or are currently experiencing this problem. I believe the auto maker should have these vehicles recalled and appropriately fixed. Please look into this issue ASAP before someone is hurt by the automaker's inaction. I'd be happy to answer any questions that you might have about this problem.

The Uconnect (screen with radio/nav/driver control) is "delaminating". Which means the one screen layer is separating from another layer. This causes the screen to change randomly. With the Uconnect on, I can expect the radio to change stations, AC/Heat to change temperatyre/speed and basically anything that the Uconnect controls. It all depends on what part of the screen is effected that particular day. It's a huge distraction and no way to eliminate using the Uconnect since it control some of the basic car functions. I am unawar of a fix o this problem.

My radio keeps going in and out. Making it hard to use my rear view camera or manage controls for heating and cooling. I have tried resetting with no luck. It is a big distraction while driving.

Backup camera remains on while driving. I am unable to use any other features on the screen.

Have a 2018 jeep grand Cherokee that audio and, computer control screen is delaminating, causing erratic behavior of the stereo and other random controls like the heated seats turning on and off caused by the delamination of the screen shortly out of the manufacturer warranty of 36,000 miles and I took it to the dealership and they told me it was not covered under warranty and that I would have to pay for a new computer controlled screen I feel this is a safety concern because it can cause distracted driving

We bought this vehicle brand new in 2018, since then it has had an entire new engine, numerous check engine lights and safety recalls. There are now 2 recalls that pose a risk for my family and I with no solutions provided. Chrystler refused to buy back the vehicle or provide us with a loaner while a solution is not available. This type of business is not right. I’m left with an unsafe vehicle.

U connect touch screen delaminating screen. Causes several distractions while driving. Moreover, It controls heating and defrost system which controls and severely impacts driver visibility in certain driving conditions. Especially during rain, snow very hot and cold weather conditions. It’s a fact that we can’t control the elements. As well the backup camera is affected by disabling backup alerts. It’s over $1k to repair and not covered under warranty. This is a common problem for the make and model vehicle and there are several forums inquiring about the same issues. Statistically this is a problem that’s deserves immediate attention. shortly after my purchase we experienced a pandemic that caused a financial strain. It’s unreasonable for the maker to put the burden on consumers. When they choose produce a products that’s effects the well being of there customers. This is the 4th Jeep I’ve purchased I have never dealt with this until now. so why would they change the vendor unless it was minimizing manufacturing cost making this an ethical issue as well

SUV. Stall out no power to gas Padel SUV won't turn off the park light blinking, and won't go in neutral. I have to wait 15 before I can start it back up an drive

Entire front leather dash has delaminated and separated by bubbling up from the original glue not holding. Also, the exhaust resonators (both sides) on my 2018 Jeep Grand Cherokee SRT is bad on both sides and blowing out fiberglass from my exhaust pipes all over the backside of my car. I’ve read on multiple forms that several customers have encountered the exact same issues on their Jeeps as well. Is this issue being addressed and covered by the manufacture? If so, I definitely would like this to be taken care of.

The U CONNECT screen is de-laminating and this is leading to ghost presses on the screen. If my phone is connected, it will start randomly calling people. The entertainment system will change inputs, stations or tracks at random - allowing up to 4 seconds before switching. The automatic climate control will change fan speeds and function constantly. The GPS navigation screen will not stay up and tries to reroute while driving or switch to another function. This is not just an glitch every once in a while, this is constant change - I have a 20 second video showing the screen changing to the climate controls, turning off the auto function, change fan speeds 4 times, change the vents being used then going back to auto and then changing the screen to the media screen and then putting the time change up. My kids are saying the car is possessed. This behavior is very distracting to the driver and is a hazard. Other safety issues include not being able to use navigation to get to an unknown location and not being to use hands free calling. Does not matter if the car is moving or stationary.

The "UCONNECT" touch screen infotainment system is delaminating which causes rapid and continuous "ghost" touches. This is extremely distracting and unnerving. This will occur on any screen. Radio, navigation, climate control, sos, etc. are all affected by this. When this occurs it is very difficult to concentrate on driving due to the rapid succesion of ghost touches.

The leather is pulling loose on dash. It is bubbled up from passenger side starting over into drivers side

The screen has been doing phantom touches most likely due to the bubble forming under the top layer (currently getting it diagnosed for delamination). This is a safety risk due to the distraction from the changes on the screen and the fact that it will cause me to look at the screen and not at the road. The radio, phone and also GPS all are affected currently. I am not able to use handsfree for my phone and the GPS is not usable as well. Like I said, the vehicle currently has an appointment set up to be diagnosed so it can be submitted to UConnect. There is no warning messages for this.

Air conditioner is blowing only hot air. My car is 5 years old with 24,000 miles and i have Already paid to refill my 1234 refrigerant and within a couple months it's blowing hot air again. Now i am being quoted $1200 plus dollars to fix a leak.

EXTREMELY UNSAFE CONDITION. The lamination on the monitor is peeling/cracking and obscuring the information shown on the electronic read out. For functions such as GPS, this is very dangerous. I spend more valuable seconds trying to read the monitor (eyes off the road) in trying to understand and read the data. Luckily, I haven't had any incidents, but I would guess there have been multiple accidents caused by this very fixable condition in most Jeep's of this vintage. I implore you to initiate a recall ASAP.

My uConnect touchscreen started delaminating since end of year 2022. It has gotten worse where it interrupts my driving most of the time. Due to the screen delimitation, the radio irregularly switches the channels itself every 1 to 2 seconds; the AC/heat screen attempts switch the setting to front windshield or other air settings to a maximum airflow; the main setting screens attempts to call 911 emergency during many of my driving events; it attempts to change my clock settings…etc. Most of the interior settings are in the uConnect touch screen pages, no way I could get my settings stay AS IS from the denomination. It is nearly impossible for the drivers to concentrate during their driving from this irregular activity. I have contacted FCA and Jeep dealership but I have not gotten any resolution to resolve the issue. I have searched the sites for the issue and most of the 2018 Jeep, Chrysler, Dodge, Ram owners seems to have the same issue. However, the dealership is not taking the issue seriously. The irregular radio interruption is very dangerous to the drivers and I believe it should be a recall. (I wish I can upload a video to show the uConnect self irregular settings)

The computer screen (radio, climate control, back up camera, etc.) The screen has a mind of its own. It will go on and off by itself all the time. It changes the radio stations and climate control by itself. The back up camera will be on and then as we are baking up it goes out, or won't work at all. Its very dangerous and distracting for the driver. In contacting Jeep, they will not cover the cost to repair or replace. We even purchased an extended Certified Added Care Warranty when we purchased the Jeep and they won't cover it either.

The stop/start feature on my Jeep has just stopped working. The battery has been checked and rechecked and replaced. It doesn't work. The biggest problem now is the 8.4 touchscreen display that malfunctions. The GPS is connected to this along with the radio and backup camera. Other features include the phone, climate control, and other functions. The phone will randomly select contacts I am not trying to call, and the GPS will randomly set locations I am not trying to go. The screen will jump from one application to another which is extremely distracting while driving. I've tried turning the screen off completely but this isn't helpful if I'm actually using my navigation. It's dangerous.

Screen started to delaminate two years ago. Slowly started glitching. It now glitches constantly while driving. It randomly turns on and off, calls people, turns seat heaters on and off, changes channel, turns back up camera on and off etc. This is a major safety concern while driving. When I researched this online it appears to be a very widespread issue for all 2018 Jeeps. I have also had to replace my headlights 3 times in the last 1 1/2 years. I feel there is a correlation. I don't understand why Jeep is not recalling this issue.

Infotainment Center randomly changes modes, unable to use Bluetooth as it will call 911 or contacts. This presents a safety issue due to inability to have hands free capabilities. Navigation system is inoperable as changes screens, loses destination. Climate control turns items off and on without me selecting any feature. Screens flip around without my interaction. Started when had around 40k miles on vehicle. Overall malfunction of entire system.

Communication screen has delaminated causing ghost touching. While driving the radio randomly changes, the phone will dial, the hvac controls will start switching, etc. without anyone touching the screen. This is distracting and dangerous. At night the screen will change dimness and brightness. I have no control over it and there’s nothing to be done to stop it.

The navigation display in my jeep is starting to delaminate which is cause ghost touches and the screen will change on its own, mess with settings and it can cause serious safety issues and is distracting to the driver. This should be a recall and not the driver’s responsibility to fix.

The lcd screen is basically coming apart and there should be a recall as this is a known issue yet it’s going to cost me hundreds of dollars to fix since the car is not under warranty. It’s been messed up since the month after I bought it from carmax in Wichita, ks and they refused to cover it since there was no recall. The buttons go crazy and click random stuff and it looks as if there is liquid in between the screen.

ECM/PCM

Display screen has been bubbling since I purchased in 2021. Now recently while driving display presses buttons on screen while driving without any physical contact. Calls random people from phone without touching it. Impacting ability to use navigation safely, constantly having to switch screens back. Also, at times blue screen appears, and sometimes rear camera view stays on screen while driving.

Car caught on fire while engine was off

While driving the vehicle it shut off and would not start unless the vehicle was jumped. This happened twice in the middle of the highway, extremely dangerous my children were in the vehicle and other vehicles had to swerve to avoid contact with my vehicle. I took the vehicle back to the dealer that i purchased the vehicle from and they could not figure out the issue. My vehicle is currently with another independent dealer, i changed both batteries, i changed the alternator, checked all of the fuses and checked the relay switches and the vehicle still will not start without a jump and it will only run for a day without needing a jump. No warnings, it just happened.

The maker of my vehicle cannot solve an open recall on a timely manner. An existing open safety recall is registered to my vehicle for about 1 year and due to this recall I am currently exposed to a safety issue as well as lost of income as this vehicle is used for Business Purpose.

8.4” unconnect touch screen radio is bubbling. This bubbling causes the touch screen to select randomly. It will change climate control setting, screen settings, turn the radio on, turn seat heaters on, manipulate the navigation system. This becomes a large distraction while on the road and is extremely dangerous. This is a known issue with these radios in several Jeep/Dodge/Chrysler/Ram models. We have taken the vehicle to the dealer and asked for this safety issue to be addressed. They have responded that we are responsible to fix at our own cost.

The radio had delaminated causing my radio to start switching stations randomly, rendering my dashboard useless- no phone, no navigation, unable to adjust heat, indoor cabin temperature, or hear radio.

THE WORSE THING THAT HAS HAPPENED IS I STARTED MY CAR WITH MY GRANDBABY IN HER CARSEAT, I HOPPED OUT TO LOCK MY HOUSE DOOR AND THE CAR WENT INTO REVERSE AND RAN INTO BARBWIRE FENCE, THIS HAS HAPPENED TWICE. A TOTAL OF 3 TIMES MY CAR HAS SLAMMED ON THE BRACKS WHILE BACKING OUT OF THE DRIVE WAY BARLEY MOVING IT ALMOST GAVE ME WHIPLASH. MY RADIO JUMPS AROUND CHANNELS, I HAVE REPORTED IN THE PAST BUT HAS GOTTEN WORSE AND STARTED TURNING ON THE HEATER ON HIGH AND I CANT STOP IT.

The LG Screen in the dashboard is delaminating and causing the radio and various bluetooth functions to go haywire. The radio stations change and dance across the screen, the temperature in the car changes without my touching it, and phone calls are initiated totally on their own without my involvement. This is highly distracting while driving. I'm told by the dealership who services my vehicle that the screen plus the electronic components all have to be replaced to the cost of over $1,000 and that it is not covered under the 100,000 mile warranty I have on the vehicle. I've researched this problem online and have discovered that many cars/SUVs have this issue and apparently it is due to a faulty LG screen. I found this in chat groups and have not independently verified it. I am writing to your administration to request you look into this issue and if it is as widespread as it appears to be, I think you should consider the safety aspects of the distraction this causes and recall the LG screen and associated components.

The uconnect screen started to delaminate, causing the screen to push buttons and make selections all on its own. While driving on the highway the screen start beeping loudly and wouldn’t stop as it was “ghost” pressing buttons on the screen and I could not get it under control. You can’t use any of the features of the screen because of the “ghost” pressing. I have no more access to the backup camera, no access to navigation and will need to rely on a mobile device. This is a common issue for many uconnect vehicles and should require a recall for replacement. I was never given a warning, it just started beeping and flashing screens while driving which was distracting and unsafe. The vehicle is no longer under warranty, so I would have to pay for this clearly a recall issue.

Glue from radio screen melts off in hot weather causing delamination which then causing the radio screen to do whatever it wants. Will have gps on then will go to radio screen or any other screen will even turn on heated seats or steering will on it’s one because the screen is messed up

SCREEN DELAMINATING, IT IS CAUSING HAVOC ON MY DRIVING WITH THE SCREEN HAVING A MIND OF ITS OWN!

Digital Touch screen has begun to delaminate. It started in one corner and has progressed to the full top portion of the screen. Since this started, screen has become very glitchy, jumping from one radio station to another constantly or when using maps, screen is jumping all over the place. This started several months ago and has progressively gotten worse. Only way to make it stop is just turning it off completely.

The UConnect in the vehicle delaminated, which caused a crack on the screen. Due to that, the back up cameras do not work & the controls for most things in the vehicle are unable to be used now because they are all connected via the UConnect.

The unconnect stop working and the radio went black

Stereo screen is delaminating, sometimes I am completely unable to use radio, temperature controls, hands free calling etc. Screen presses buttons and goes crazy and I am unable to do anything. That is definitely a safety hazard. From what I have researched this is a very common problem with Jeeps.

My touch screen that controls the radio- heated seats-climate-maps and phone is delaminating and ghost pressing everything. It changes my maps causing a huge safety issue my heated seats the radio etc. I have no control over what is being pressed at this point.

Radio screen is delaminating causing it to randomly turn things on and off, from small things like changing radio stations to "larger things" like changing other settings like seats, climate control etc. Delamination has been evident for the last year however it has just started to cause other issues.

Uconnect System Malfunction/Delamination: EXTREME SAFETY ISSUE: 1. Screen freezes and fails to project image onscreen while backing up. 2. Independent of operator touching screen: --system turns on/off. --increases/decreases volume. --changes stations, and media modes. --navigation frequently freezes during critical intersections. --climate control inaccessible. --randomly dials 911 and other random phone numbers. 3. UConnect fails to turn off even after leaving vehicle. Vehicle is primarily driven by inexperienced 17-yr-old driver. He gets disoriented when back-up camera freezes causing him to stop/park/restart vehicle very possibly in harms way. He has consistently complained about how distracting it is to try to control the system malfunctions while driving. Very often needing to pull over in areas that may not be safe. I have called Jeep Cares, FCA Recall Assistance Center, and visited Dealer Parts Dept and Service Dept. They are aware of but refuse to address the problem in spite of NUMEROUS COMPLAINTS ONLINE until I pay them non-refundable $195 for them to officially diagnose a known problem and activate my case. I have a video taken in early 2021 (before end of warranty) thats illustrates some of the issues, but could only upload a still image below.

The UConnect system seems to be changing setting on heating and volume controls as well as many other features. It has caused me to be very distracted while driving. It seems to be a real problem among all of the same systems. Please help!

The Uconnect Infotainment system frequently malfunctions. Because it is linked to the heating/cooling/defrost system it has caused the heat to turn on in dangerously hot weather while my 91 year old aunt was waiting in the car for me to pick up her prescriptions at Walmart. It also blanked out while I was using the navigation system in heavy traffic to find the Amtrak station during rush hour traffic in Philadelphia. Finally the same system blanked out a few days ago while I was driving to work and dialed the SOS emergency number. After a few minutes I was finally able to communicate to the emergency response agents that I was not involved in an accident, that it was a system malfunction. This has been an ongoing issue with the Uconnect 8.4 inch touch screen system. Chrysler FCA has only recently reluctantly admitted to being aware of the problems. When I notified them of my problems with the system in May 2022 their response was that since my vehicle was past the 36,000 mile warranty period that I would have to have it replaced at a dealer at an out-of-pocket cost of over $1300. Subsequently there has been an overwhelming flood of identical reports and complaints on Youtube, Facebook, Reddit, etc. When I contacted Chrysler FCA earlier this week their response was that I would be given a case # (which I was) but that I would then have to make an appointment to have it diagnosed at a dealer (for a fee). Then the dealer would possibly order a replacement. Reports on forums indicate that the replacement units typically take months just to arrive at dealerships. Finally, I have read numerous reports that the replacement units experience the same problems after a short period. I just read several reports of customers stating that they are on their 2nd and 3rd Uconnect replacements!

The uconnect system screen is delaminating causing the system to make erratic changes to navigation and causing it to be useless. From what is to be an hands free system is now a dangerous distraction. This includes the ability to use the phone and or stereo. Jeep Chrysler offers no assistance with replacement outside of expensive repairs. This is common in 2018 vehicles.

Rear glass in the sunroof spontaneously exploded. The inner shade was closed so the glass did not shower down on the rear passengers, but it would have if the shade wasn't closed. The sound of the explosion was so loud it was like a canon going off. Such an intense noise could easily cause someone to swerve into oncoming traffic or go off the side of the road.

The UConnect touch screen is delaminating, causing "ghost touches". The screen acts as though it's being touched repeatedly, bouncing from command to command (changes radio station, asks if I want to update the clock settings, etc). It's super distracting and the only way to stop it is to turn off the whole thing. In addition to shutting off the radio, turning it off disables access to tools like the backup camera, clock, climate controls, everything. I understand from looking online that this is a very common issue but Jeep isn't taking responsibility for it.

The control screen is delaminating from the top of the screen. It affects visibility and the unit behaves erratically. The vehicle has 35k miles. Sometimes the screen won’t display anything. I believe this to be a hazard—it affects navigation and all the other controls that are accessed through this interface.

For my 2018 Jeep Grand Cherokee: the UConnect touchscreen which controls everything from the parking assist functions to navigation to climate is delaminating. As a result of the delaminating screen, the screen will malfunction while driving the vehicle causing it 1) become permanently "stuck" on the rear back up camera/parking assist mode or 2) override driver selections and prompt the driver to select/deselect other functions unrelated to driving causing dangerous distractions and impacting our ability to use the car and system safely.

About a month ago my Jeep's UConnect touch screen started to mess up. After doing further investigation, I have found out it is a common problem for this model and year of my Jeep and people are describing it as delamination and "ghost touch." This sounds exactly like what mine is doing. It has progressively gotten worse since it started and it is to the point where I can't even control anything because it is just randomly pressing on the screen. I believe this is a safety hazard because I now get very distracted when driving. It has even closed out of my directions when driving and I feel like I have a lack of control over safety features if I needed them. The problem has not been inspected by anyone yet but I have a video of the issue below. There are no error messages that pop up.

It’s a known issue from at least 1014-2019 Jeep Grand Cherokee where the dash hoard leather is detaching itself and bubbling up I have a 2018 Grand Cherokee sterling edition. Also a 2014 Grand Cherokee Overland and both vehicles are doing same exact thing the dash board leather is peeling up and bubbling!!?? Thousands of other owners with same issue

The touch screen on my UConnect system is delaminating, and as such it is causing the system to go haywire, constantly asking if I want to change the clock, making phone calls, changing the environment settings along with heated seats/steering wheel and who knows what else as it gets worse I've done some research and this seems to be a common issue in Jeeps around the year I have and it's a safety issue. This is all happening while I'm driving and it's incredibly distracting, not to mention it affects the operation of the vehicle I'm surprised this is not yet a recalled issue but I hope it can be made one soon. It seems like I will have to have this issue fixed out of pocket but hopefully I'll be able to be retroactively reimbursed if the NHTSA can make this a recall promptly Thank you

The touch screen on the vehicle, which contains the navigation, radio, heating and cooling functions, hands free calling and other settings, has begun delaminating. While driving there are near constant "phantom touches", which is constant beeping, changing of radio stations. The phantom touches also prevent me from being able to access any features on the touch screen as the phantom touch will kick me out.

Radio screen is delaminating. When it starts to act up the radio, navigation, phone calls, climate control, radio start to go crazy. Even if you turn it off it’ll turn back on causing insane distractions.

On 11/24/22 my touch screen began to show a box that blocked the entire screen asking if I wanted to adjust my clock. I tapped "no" and it would not clear. I tapped the "X" in the corner and it would not clear. So I tapped yes and it took me to another screen to sync with GPS etc. Then it would disappear. It kept repeating this and then would flash and beep. Then disappear and reappear the entire trip. I then noticed that there was a discoloration or delamination at the top of the screen so I "googled" this issue and apparently the 2018 Jeep vehicles have an issue with this where the radio/ navigation / screen system / bluetooth/ Apple Car Play will act on it's own - shut down, change stations, etc. It is still ongoing so I took it to my dealer and they confirmed the delamination issue and have ordered a new radio system. This is a safety concern and I was unable to see the navigation or use the touch screen to control the heating system or anything else controlled by the touch screen, not to mention a distraction while driving.

UNKNOWN: My Uconnect 4C NAV with 8.4 Inch Display Screen started delaminating approximately 4 months ago. The top 1/3 of the screen is delaminated causing the system to randomly change radio stations, change the radio between AM, FM, and Sirius Satellite radio, also keeps beeping with each change and not allowing me to use my navigation system. Also, I keep getting messages repeatedly telling me to reset my clock. This delamination is affecting my Travel Link and also my settings as the screen is jumping all over the place switching randomly to anything it wants to without any input from me. In my opinion this is a very serious safety hazard and could pose a risk for serious injury. Also, my phone was calling wrong numbers at random because the whole system is interconnected with each other. I love my Jeep Grand Cherokee. It is a 25th Anniversary edition and I plan on keeping it forever. I wanted to reach out to you first before I go to the dealer. I presently just turned over 49,000 miles and I realize my 3-year warranty is up but my 5 -year and my travel link won't be up until March of 2023. Thank You very much. I would appreciate any help you could give me to help me resolve this very annoying issue.

The screen on my 2018 jeep grand Cherokee has started delamination at the top. This causes constant blinking on the screen saying to adjust my clock. It is very distracting and it beeps with every flash. I’ve been told the entire screen and radio have to be replaced which will cost over $800. I have 66k miles on my jeep. I’ve seen this has been an issue for many 2018 jeep owners. I have an appointment on November 30th at angola Chrysler jeep in Angola indiana to have this replaced.

I bought my Jeep Grand Cherokee in the end of February 2021 with approx. 52,000 miles on it. All work done to it after this point has been under warranty with me paying all of the deductibles for the warranty work. A couple of weeks after purchase, the problems began. It was overheating, white steam coming out of my exhaust pipes, vibrating very badly, shutting down at traffic lights, amongst other symptoms. As of now, the dealership has replaced 3 new water pumps, and 2 new cylinder heads (both times were issues with the 3rd cylinder). This go round, it’s now back in the shop with another misfire with cylinder 3. The dealership has also replaced the EGR Cooler, Ignition Coil, Motor Mounts, Coolant Flush, Lifters & Rockers & it is still in the shop. All repairs done by the same shop (different technicians throughout the past year and a half). I thought it might qualify under the lemon law and called an attorney who asked me some questions but said that it does not qualify in my state under the Lemon Law because it’s now past the 60,000 milestone. It now has approximately 85,000 miles on it. I have been without a vehicle approximately 6 months out of the past year and a half and multiple rental car fees (though the dealership absorbed the majority of the fees when it was in the shop this past June/July). A few of the reasons all of this is most upsetting to me: - My daughter and I have broken down on the side of a busy interstate twice (once in the middle of the night) and had to try to get off of the interstate safely so we could be towed - I have been faithfully paying my 'new-to-me' car note ever since I bought it but haven't had much of a chance to drive my 'new' vehicle - My daughter recently got her driver's permit & can't learn how to drive as we are in a rental & it is against the rental company policy to allow anyone else to drive their vehicles. - I have had to take off of work MANY hours due to this This is holding up our lives!

We bought our 2018 Jeep Grand Cherokee Limited in 2020 with approximately 12,000 miles on it. Last year we started noticing the radio would change stations on its own once and awhile. It got progressively worse, or more frequent, so I connected Chrysler customer care/Uconnect and the CR asked if the screen on the radio was delaminating and that they were aware of this causing issues. I told them it was not because I had not noticed this problem. Anyway, they said there have been many complaints but no recall thus far. They told me to keep any receipts should I have the radio repaired. A couple weeks later, the sunlight hit the dash just right and I then saw the screen was in fact delaminating at the top from one side to the other. It has gotten to the point now where the radio will suddenly start going from channel to channel and making a clicking sound each time. Very distracting when driving in rush hour traffic in Nashville. Most concerning is when i need to depend on navigation during rush hour, or when I'm in an unfamilar city and the navigation starts acting up. This almost caused me to crash one time when i realized at the last second that i needed to take an exit on the opposite side of a 4 lane. The nav was flickering and when it stopped it showed the exit i needed to take. Fortunately, at that exact moment traffic was such that i was able to cross over without colliding with another vehicle. This radio issue is also affecting the heater and a/c turning on and off by itself. I hate to think about being stuck somewhere in freezing temps and not able to get the heater to work. I have read many other complaints on this same problem and know other people have had much worse problems. This has been going on long enough and Chrysler should be recalling these radios and repairing the screen. I guess it'll take someone getting seriously hurt or killed to make something happen. Oh, uconnect told me if i were the original owner it would be fixed for free!

The 8.4 touch screen is delaminating causing the whole screen area to randomly turn things on and off on its own. Changing certain settings while driving. Safety settings are being affected as well as the touch screen controls almost everything. The defective touch screen is causing a distraction while driving. Contacted jeep they are aware of the issues but no one wants to take responsibility to fix it.

The touch screen on the 2018 Jeep Grand Cherokee Limited is delaminating and this appears to be a common theme with this vehicle. The delamination causes the screen to "ghost touch" itself and constantly click various parts of the screen. This almost entirely prohibits the use of the HandsFree function, a serious safety issue. When holding the button to activate Siri when my iPhone is connected, Siri will activate but then the screen "ghost touches" itself and immediately deactivates Siri because the screen touches itself not where the Siri logo/listening icon appears. I cannot use Hands Free functions in my vehicle which causes the need to use my hands which is very dangerous. This needs to be recalled to prevent situations where drivers of a 2018 vehicle with CarPlay are forced to use their hands. Further, with the screen touching itself, it is constantly pressing on the screen and selecting different presets, settings, options. I cannot view my Apple Maps on the touch screen because it switches off the screen and begins to play music, pause the music, skip songs, play songs, etc. While listening to the radio, the screen will touch itself and select different presets, changing the station, and be very very distracting. This issue is a serious distraction while driving and puts myself and those I am driving in danger.

The radio has a mind of its own keeps changing stations.. Is there anything else?that’s it

Uconnect 8.4 infotainment system issue. Unit has delaminated and is not functioning properly because of delaminating issue. Unit will cycle through options in infotainment system because of de-lamination without interaction. Infotainment system is hub for all important settings of vehicle. Some features will not function properly if the infotainment system isn’t working properly. This is a KNOWN widespread issue with Uconnect systems. Please act and recall these infotainment systems to be replaced by Uconnect/vehicle manufacturers.

The infotainment screen is delaminating causing it to switch screens uncontrollably, turn on seat heaters, change radio stations, etc.

Screen delaminating. It started in the top left corner of the screen and progressively is getting worse. I’ve read this is a common issue. Unable to select any controls. It Automatically selects controls itself at a rapid pace. Also with selecting controls it causes it to automatically call random contacts. It causes several distractions and is frustrating when you can’t use half of the the functions that Are connected with the screen. Such as A/C and heating functions. The air turned on full blast one day while driving and fogged up the front windshield causing me to have to pull over and try to get the screen to shut down.

The Head Unit which controls, among other things, the ‘SOS’ calling system, the GPS, the cellphone (for calling 911) has a membrane screen which delaminates and causes the unit to make all kinds of eronious calls, GPS location changes and disabling events. I feel this is a serious safety concern and that the mfr. (Delphi) should voluntarily recall these units for replacement.

The Uconnect screen is delaminating and causing the screen to be completely useless. It calls people randomly and does not allow you to call 911 in an emergency. It also renders GPS useless. This is a known problem in this vehicle and it needs to needs to be taking care of! It is a safety hazard when the screen is going bazerk and you are driving! It is extremely distracting and you cannot use 90% of the functionality of your dash!

The touchscreen is turning on and off heated seats, on and off radio, phone, then requesting screen clock be reset. If car is cold this does not happen until it warms up. Safety issue when these things come on and off without notice.

Mopar radio display has delaminated across the top portion of the screen. This is creating "ghost touching" on my screen preventing me from accessing and controlling full functionality of my vehicle including, but not limited to, hands free travel, climate controls of car, including seat functions and temperature regulating for air or heat, do not disturb/notifications and time functions, car apps including the car manual/vehicle user guide, SOS functionality, back up camera usage. The screen goes haywire when turned on and resets driver controls.

The screen in my 2018 Jeep Grand Cherokee is bubbling up. It seems that the screen is delaminating. Because of the delamination, the screen thinks that I am touching it. My radio station will change, the clock settings keep coming up and disappearing, and the top portion of the screen where it has delaminated does not work at all. When I touch the screen, it does not work. The vehicle is available for inspection upon request. I am concerned that the electrical will fail and cause my car to lock up. My safety is put as risk with the chance that the screen fails and causes an electrical issue. This also puts everyone else at danger if the car malfunctions and I lose control on the roadway. I called the dealership and they stated that this is a known problem in the model and year of my Jeep. There was no warning that this problem was going to occur.

Uconnect Navigation Touchscreen bubbled, it is available for inspection upon request. Happens multiple times a week. It has put me at risk when driving because it's distracting and takes my attention away from driving because it makes multiple changes on the screen. Screen changes settings, makes phone calls on its own, or stops navigation without any input from me. It still has not been inspected. Problem first appeared a year ago after screen bubble got bigger.

There is a bubble on the touch screen located on the dash. Because of this the screen is constantly getting pressed. It will change the radio station. It will change the navigation route, destination and the map completely. It will randomly call someone. Because the screen is constantly moving and getting pressed I am unable to use the radio, navigation system or any other feature that is included with the screen. I have been in route using the navigation system and it completely changed my destination. I was driving so I was unable to change it back. I had to pull over, turn the power off to the screen and just use my phone. I have multiple videos of this happening if needed.

Almost four months have passed since this recall was announced. It has to do with the high-pressure fuel pump which could fail and introduce debris into the fuel system potentially causing fuel starvation. This could result in loss of motive power which can cause a vehicle to crash without prior warning. We need to continue to drive this vehicle. We keep checking to see whether parts are available to remedy this situation, but they are not. How long do we have to live with the fear of having a crash due to this unrepaired recall?

RADIO IS GOING CRAZY WITH VOLUME, STATIONS, CONECTING TO ANY PHONE IN OR NEAR DE VEHICLE, DIALING AND HAGING ON ITS ON. SEAT HEATING TURNING ON ALL THE WAY UP AND STEERING WHEEL ASWELL. A/C STARTS ON ITS OWN AND KEEPS CHANGING HOT TO COLD AND MAXING IT AS WELL AS TURNING IT OFF. IT ALL STARTED IN JULY 2022 AND IT KEEPS DOING ON AND OFF.

Was making a left turn and the vehicle lost power mid turn. It has done this once before while I was driving straight. The car does not shut off or sputter. On this occasion I pushed the start button to cut the car off and restarted and it was fine however I could have been hit because the car lost power as if it was in neutral or another gear while I was turning on a protected flashing yellow. The previous time when it randomly lost power when I was driving. I put it in park, then drive and it was fine but I was on a busy street when this happened and could have been rear ended.

The 8.4 UCONNECT screen is delaminating. It is a known issue with FCA vehicles and FCA is denying they know anything about it because it is a very expensive head unit to replace.

The UConnect screen has a bubble from delamination of the screen components, and has been causing distracting "phantom" screen touches, flashing the screen between apps, and making unintended changes to screen settings. The driver is forced to ignore whatever the screen is doing until it's safe to divert attention. This problem was confirmed by a Jeep dealer, but Jeep customer service declined to pay to fix the faulty component.

My radio console is starting to delaminate causing my console to constantly be jumping around and unable to use. Jeep dealership is aware of the problem. It poses as a threat for daily driving to hands free options as well as unable to use my navigation features, climate settings and most anything dealing with the touchscreen. This issue needs to be recalled or fixed.

Uconnect infotainment screen is delaminating. The layers of the screen are coming apart internally and forming what looks like a large bubble. This is causing buttons to get pressed by themselves, with no human interaction. The faulty screen is extremely distracting while trying to drive, especially at night, and causes a great safety hazard. The screen controls many things in the vehicle including radio, navigation, HVAC, phone calls, etc.

Unknown The display panel lamination is becoming unlaminated and my phone display calls the right number but displays the wrong contact picture and disconnects from Bluetooth randomly which causes unsafe conditions where I have to take focus off of driving to correct which means in that moment I am no longer operating hands free which defeats the purpose of hands free operations. The date below is not correct for it is like I said random. But the form made me choose a date.

The uconnect radio screen is delaminating making the screen go crazy. turning things on and off. Verry unsafe while driving

Infotainment, HVAC car control screen de-lamination. Screen bubbling up and randomly selecting functions that are not user selected. Like ghost button presses randomly while driving the car.

The Uconnect has delimanted and is causing the display to jump around. Driving on the expressway the back-up camera kept coming on, the heat and warming features jump around, the Uconnect makes calls, it has tried calling the SOS number. This is a known issue and Jeep should be working with their customers to fix.

The screen on the car’s infotainment system is delaminating and I cannot use the touch screen in the delaminated areas. This is preventing hands-free capabilities while driving since touch is the only way to navigate the system and posing a safety hazard. It is preventing access to the federally mandated backup camera and vehicle controls. The touch screen will sometimes “ghost touch” options without the user touching the screen, causing the system to randomly turn on the radio, make calls, activate climate control, and more. It is progressively getting worse and is present in many other 2018 Jeep Grand Cherokees. It is a manufacturing defect causing distractions while driving and should be recalled.

8.4 radio screen is delaminating, the delaminating and causing safety issues while driving. If cold out the heated seats stay on even after warming up, cannot turn off due to screen ghosting/flickering. I purchased to Jeep brand new from Military Auto Sells in South Korea. Tried to get it repaired here in Korea under my warrantee, was told it did not fall under my warrantee. FYI, My actual address is as below (Not California), no option for Military living living overseas. [XXX] INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).

There is an ongoing malfunction with the infotainment screen. While driving, it causes the heated seats to turn on, the heat to turn on and increase to hot, the radio to change stations randomly every 3-5 seconds, the placing of phone calls people randomly & repeatedly, the navigation to repeatedly leave the map so that it doesn't work, and the backup camera to come on and stay on while driving forward. All these things are extremely distracting while driving causing it to be very dangerous, especially on the highway or when many other cars are present. The problem has been reproduced at the dealer. They tried to update the software for the infotainment system, but this did not fix the problem. Also, the screen is delaminating which could be a part of the problem. The problem has not been confirmed by police, insurance reps, or manufacturer. There were no warning lamps/messages prior to the failure. The incidents first began about 9 months or more ago.

UConnect screen. just started “ghost touching”. While driving down the road, the screen continually jumps around, never stopping. Backup camera came on while driving 55 mph. Heated seats kept coming on. AC was on, but transferred to heater on its own. I had to pull over because of the distractions. Was told, and read on forums, that this was a very common problem with this vehicle. There were no warnings before this happened. I am scheduling an appt with Jeep dealership. I was told since car was out of warranty I would probably have to pay out of pocket. Seems there should be a recall since they know this defect exists, and could cause wrecks.

Infotainment screen started Delaminating for no apparant reason causing "touches" to places on the screen. These "touches" change the radio, make unwanted phone calls, turn on heated seats, mess with the clock, etc. and most importantly cause hands free phone options to not work making it unsafe or the driver. Forums from Dodge and Jeep prove to show that this is a major recurring issue on 2018 Jeep/Ram vehicles.

The screen in my jeep is delaminating. This is a widely known issue with more than 200 complaints online and a class act just beginning. I have called a spoken with jeep multiple times trying to get mine replaced but they refuse. They say that because I did not buy warranty on the screen and also because I am not the first owner that they are not going to cover the cost of replacing it. This is a very big safety hazard as multiple people have reported there screens calling 911, turning the radio volume up to full blast, and not allowing the driver to control the AC/heat.

U-Connect screen is delaminating causing visibility issues and occasionally will change settings on the screen causing distractions. No report filed nor inspections done at this time.

My u-connect screen is delaminating and the glue is leaking out. This is causing the radio/MP3/GPS guidance to constantly change settings, stations & songs and causing me to play with it constantly while driving. It did put me in a situation once while driving in an unfamiliar area where I had to reset the map display like every 10 seconds to find my way out. I now use my old Garmin. Several times I almost ran into a vehicle ahead of me or started drifting into the other lane from the distraction. I now leave the entire radio off unless I want to change my heat/AC/fan settings.

The touch screen, infotainment system began to delaminate over a year ago and started experiencing phantom touches when the radio was on (station changes, playlist changes). This has gotten increasingly worse and the heat, AC, and backup camera now turning on and off, uncontrollably.

I purchased the vehicle Aug 2021- I noticed the delaminating on the App Screen- I was told they would fix it- dropped off a week later, they called and said they would not fix- it was cosmetic… also said it would not affect the function of the radio or apps.. 3 months later- radio would shut down as it please, blue screen of death.. now we are at the point my seat warmers come on when they want. Navigation doesn’t have a clue.. and it randomly calls people- I turn it off- it turns itself back on— my biggest concern is the timing started 3 months after purchase and the seat warmers this is dangerous- not to mention I was lied to! I am surprised there was not a recall- there are negative things about this all over the internet.. obviously this is a known problem with this the 2018 screen. They keep attempting to put it through my extended warranty- they say no also..

The display monitor at the front dash is delaminating and has progressively gotten worse. You could see a clear line where there was a start of separation in the screen, that has spread to a large portion of the screen. This causes the screen to apply pressure against itself, pressing buttons on its own and taking actions not wanted by the driver. I’ve had it close out GPS while driving through a busy city. It has called 911 when I had my phone connected. It has turned the heated seats on and off and adjusted the air settings. I cannot use hands free options. This is a major distraction while driving and you cannot even turn the monitor off due to it turning itself back on. This is a safety hazard and a quick google search will show that this is a common problem!

What component or system failed or malfunctioned, and is it available for inspection upon request? - Main infotainment screen. Yes, it’s available for inspection. How was your safety or the safety of others put at risk? - The screen is delaminating at the top left corner and moving across the screen. Eventually it will prevent me from using the touch technology on the screen appropriately, not allow me to visibly see the backup camera, and activate features I didn’t select. Has the problem been reproduced or confirmed by a dealer or independent service center? - I told the dealer when I was there and they said my only option was to replace the whole unit out of pocket. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? - No. Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? - No.

My radio has failed just 4 years 2 months after purchase. It skips all over the place and then the navigation comes on without me engaging it and it is a huge distraction when I am trying to concentrate on the road. I bought this vehicle brand new!!! Now I’m scared to death driving it with all these distractions especially on a very busy highway.

My 2018 jeep grand cherokee stirling. My radio screen is changing songs/station and calling people on its own. infotainment issue.

Digitizer malfunction almost caused an accident. While driving down the highway it turned the radio on full blast, started calling random people, playing games. It wouldn't respond to driver input. Nearly caused an accident as I was so startled by the loud noise, then scrambling to try to turn it off. Now all hands-free functions have to disabled because I have to keep Uconnect unit and bluetooth turned off. I've researched online and find likely caused by screen delamination, and that it's happening to many people - SOR 997163

When I brought the vehicle to Florida the screen on the navigation system delaminated. It causes the navigation screen to make random phone calls when it’s turned on and it also will not display the navigation map in a way that is usable. It is a defect caused by the heat- there were no issues until I brought the car to FL. Additionally, when it’s cool outside, the system can be used even with the screen being delaminated. But as soon as it heats up it is not usable and actually is dangerous because the random phone calls while driving is very distracting.

About a week ago my screen started pushing/clicking/changing screens by itself. The screen is going crazy, switching calls, randomly calling people, scrolling through contacts, pushing buttons all over the place, changing songs, turning seat warmers off and on. I took this to my dealership and they confirmed it was a defect in the radio and to replace it would cost me over $1,000. After more research it turns out there are many other people with this same problem for the 2018 model jeeps. This is a serious safety concern as you're trying to drive down the road and can't pay attention because all sorts of buttons are randomly being pushed and the screen is going crazy back and forth to other screens. I would hope that Jeep would correct this issue at their expense as it is a defect on their end and causing serious safety concerns to not just me but other drivers with the same issue.

The screen display spontaneously jumps around erratically as if you are touching the screen. Others have reported this as screen "delamination". Without warning and not touching anything else in the vehicle the screen jumps radio stations, from AM to FM to SXM, or changes the temperature controls, flips through the applications screens, and has even shown the backup camera while driving. It is random, and therefore not able to recreate. The vehicle has not been inspected by anyone. The only "indicator" was a corner of the display looking like a protective layer was peeling off within a year or so of purchase. This area has continued to grow from the upper right of the screen downward and to the left. Perhaps better explained by picturing water seeping through under glass. Car was purchased in fall of 2017. It is extremely distracting while driving as radio stations change quickly as what is being displayed jumping all over the place. I

The radio screen is constantly blinking on and off, making phone calls through my connection with my phone - without being prompted, and flashing constantly turning the audio on and off, adjusting the seat controls, adjusting the audio volume. I am unable to power it off, because it turns itself back on. It's extremely unsafe and distracting to the driver. Every electronic thing in the car is controlled through this and I am unable to control it at all. This is all called by the delamination of the screen, a known problem to Jeep, and I have reached out to them with concerns. They are unwilling to voluntarily recall or repair or replace the radio. I have almost had multiple accidents while trying to power off the loud, flashing, problematic screen - not to mention that I am unable to control the seat and temperature controls, among other things.

The Uconnect system is malfunctioning. This seems to be a manufacturing defect, which is known to be quite common in Chrysler vehicles. The problem causes their navigation system to be inoperable, the system to dial 911 voluntarily, the back up camera to be inoperable at times, the climate control to be inoperable as well as various other issues which have become a safety hazard while operating the vehicle. The problem has been reported to the dealer as well as well as confirmed by the dealer.

The UConnect/Infotainment screen is delaminating, causing 'ghost' and random changes to the the hands-free functionality while driving, overriding driver selections and causing potentially unsafe driving. This delaminating is a known issue, but is being ignored by Jeep/FCA.

When driving the screen keeps going to clock settings, when using navigaition, radio, or anything. Apparently the screen lamination is separating and causing the screen to freak out. no amount of tapping or restarting helps.

Radio is randomly accessing stations, backup camera came on while driving, seat heaters engaging on their own. Last night was the last straw when it dialled 911 automatically...

Touch screen in Jeep is delaminating. The delaminating has now caused the screen to malfunction. The screen is unusable and continues to cycle on its own through different stations, different calls, the seat controls, the back up camera (which is very disorienting on the highway) and through the apps.

Uconnect system screen is manually making phone calls, switching on and off rear camera, changing settings, constantly switching back and forth as if someone was making changes. Unable to use the uconnect system at all now, this has been getting worse since starting and now I have to turn off the entire system to drive.

I bought my car used last year with a small bubble on the Uconnect screen. Jeep is aware of the problem and called it delamination. I am not worried about the aesthetics, but it is not safe. I am assuming that the pressure built up between the screens causes the "buttons" to act like they are being pressed and the screen is turning features on and off on the car. It changes radio stations, turns the seat warmers on which I can not turn off and it gets to hot, and my main worry is it is going to hit the emergency services button when there is not an emergency. There is no way to disable the screen. It is not safe and very distracting while operating the vehicle. I called Chrysler/Jeep and they are aware of the problem but will not call in a "good will warranty" because I bought the vehicle used. I researched the internet and this affecting many consumers in many makes and model years. The repair is costly. I am writing hoping that a recall is issued because driving while you car is turning functions on and off is distracting and dangerous. I appreciate any help you may offer.

Electronic radio unit constantly flips around to different areas beeping all the time. I think it is called phantom touches. It will change radio channels, affects climate control by turning up heat to 82 degrees, turns on backup camera while driving down the road at 70 miles an hour, constantly changes radio stations, doesn't allow you to use navigation system, plus many other things. I believe this is a known issue as I have seen many complaints on the internet and my dealership also has customers complaining about their cars. I have also made my dealership aware of the issue. They say there is nothing they can do as there has been no recall. There needs to be a recall on these as it is very dangerous to be driving when these things are occurring. Very distracting and you are unable to do anything about it. Sometimes you have to pull over and shut the car off and turn it back on to see if you can correct it but many times it keeps on doing the same thing.

The vehicle's LCD screen has become delaminated which causes the control of the radio, air conditioning, navigation, and other features controlled by the "radio" portion of the car to become dysfunctional. The car will randomly beep, change air temperatures, start navigation, cause the loss of hands-free communication. This is a safety hazard as it causes the driver to be distracted in order to attend to the incessant beeping and issues related to AC/heat, navigation or radio (volume, etc.). This appears from Dodge/Chrysler Forums to be an issue among a large group of Dodge/Chrysler Year Model 2018 owners.

The touchscreen on our Jeep has begun malfunctioning in ways that st dangerous and distracting. A staff member dealer service center and the electronic store with whom we discussed it said that this was a common problem with this car. But it is not covered by the limited warranty at this juncture and will be over 1200 dollars with labor. It seems more like a defect. Particularly in humid or times when there is a change in temperature, the touch screen begins self triggering, acting as if it's being rapidly and randomly pressed hundreds of times, triggering screen functions, dialing actual calls, changing radio stations, changing climate temperatures, turning on seat heating, etc. This is very distracting while driving. In addition it means that the climate controls on the car cannot be used. It appears that the touch screen glass has slightly separated from the underlying screen in the right upper quadrant, but it's hard to tell. If this is happening on many jeeps, it is a manufacturing issue and there should be a recall.

The A/C evaporator was leaking refrigerant. Have had issues 4 times already and have taken it to the dealership to have it repaired. The aspiration of refrigerant is dangerous. This began after one year of owning the vehicle at 8k miles.

The radio continues to turn on and off by itself. Attempts to make phone calls when nothing was dialed. GPS turns on and off when it is not being utilized. Air and heat turns on and off when not being utilized.

The touchscreen that controls heating/air/radio/backup camera/etc... is going haywire during driving the vehicle. This causes major distraction as it is flipping to one control to the next, changing the climate controls switching the navigation system and radio stations all while driving. There is no way to turn off the touchscreen or keep it frozen so it continues to do this while the car is in use. There are no warnings and the operator is powerless to make it stop.

The Uconnect radio system is no longer functioning properly and causing a safety hazard. The system controls the climate, music functions, navigation, and back up camera. The system problems began with randomly turning the system on and off. The screen then began having a "bubble" in it. Now it randomly changes the radio stations or inputs, turns the climate system on and off, repeatedly asks to adjust the clock, prevents the use of the back up camera, and beeps loudly each time. Once the system begins malfunctioning it keeps doing it over and over again rapidly and the driver is not always able to turn the system off. The constant beeping and flashing is a serious distraction to the vehicle operator. If the system will not shut off the operator has no way to stop the distraction. Contact was made with Jeep who informed us to contact UConnect. UConnect recommended we reload the software update which did NOT correct the problem. Our mechanic recommended disconnecting the battery overnight to reset the system. This worked for 24 hours and the problem began again. After researching this issue it appears to be in multiple other Chyrsler vehicles. The level of distractions caused by this system could easily cause the driver to be distracted enough to cause a serious accident. This has been an ongoing problem for months and it continues to get worse. It most recently happened today.

Hi My safety issue on my 2018 Jeep Grand Cherokee radio face delaminating uncontrollably glitching screens back and forth calling sos controlling climate controls volume up and on radio switching stations etc.. Getting worse Danny

Instrument panel/ Main display screen is delaminating. Causing inability to use navigation, seat heaters, UConnect, Apps or set any presets, media, radio or any other item from main display. Safety features from main menu are inaccessible, navigation is impeded at any moment and use of screen is unpredictable.

The radio is glitching. It’s pressing buttons on the touch screen and I’m not touching the screen.

My 2018 Jeep GC has the delaminating screen It has 88,000 miles & I was told since I am not the first owner it’s not going to be fixed. Hard to believe I paid $30,000 for a vehicle with everything to be reduced to having nothing. The screen gets very hot & sticky stuff melts onto the console!! Once a screen comes up about clock settings then nothing can be accessed. The preset radio stations randomly & constantly change, the temperature goes from hot to cold, it switches from xm to regular radio, it saves favorite songs & artists, seat warmer comes on & you cannot turn it off or down, when starting the vehicle it randomly makes phone calls from the recent list or calls the first person in my contacts list. (She is used to it, I now have to text her if I really want to call her) it beeps constantly, when trying to use hands free phone calls it switches itself to the phone and back to the car over & over & constantly hangs up the screen randomly changes to the rear camera so your whole screen is you looking behind your vehicle it constantly switches where the air is blowing from the floor to the face to the windshield back to the floor then the face then the windshield and I have asked for help from service & the dealer but nothing they didn’t even return my call. I have written letters & called every number including Chrysler cares (case# 81357273) but no one will help. When I ask why because I am the second Owner they won’t fix it & they say it’s company policy. So if I was the first owner they would fix it under Chrysler Good Will. It’s been a year. Very disappointed in Chrysler & Jeep. After I purchased mine a co-worker purchased one & my son but I will never recommend Jeep again. How is a defect the first, second, or third or twentieth persons fault? The company policy excuse is just their way of not having to fix it. I wish I would have sold it back to them when they offered after Covid started. I asked my family to sue if I get hurt I have documented it ALL!!!

My screen in the truck is constantly touching other functions on the screen. It’s a safety hazard because I can only use the navigation for 2 mins and then I have to try and fight with the screen so that it can stay on navigation. It reroutes me. Turns on the heated seats, mess with the settings and etc. it’s the stock radio not aftermarket. I seen multiple complaints regarding this matter.

Our 2018 Jeep Grand Cherokee which has less than 16,000 miles has developed an unusual problem. The uconnect screen console with radio will no longer stay on any station, instead it jumps from station & goes from xm, fm, to am, all on it's own. Others have reported rear canera locks up, stalling has occured, bluetooth phone connection begins making calls fron the contacts list and seat warmer & cooler go on & off. Jeep is aware of these problems & more. Jeep & our dealership says they are aware of these problems. They say it is caused by delamination, that is the glue used to mount the screen & cosole is melting and dripping down on connections on the moterboard causing much erratic behaviour. This collection of problems is certainly a safety issue. However, at this time Jeep has not set a recall. It looks as though Jeep has decided to just stick it to their loyal customers and let them pay up to $ 2,000 for replacing the console. Jeep offers a two year warranty but I am unable to find out if these problems have been addressed or are we getting another screen & console with the same problems. I am trying to find a way to contact Jeep directly but having no luck so far.

The primary display used for the backup camera, radio functions, hands free mobile devices, climate controls, etc. is delaminating which causes a potential unsafe situation. 1) while backing up the display causes a reflection that induces blind spots 2) button presses are missed or completely ignored which causes the operator, if it's the driver, a lengthy distraction thus leading to a potential safety hazard while operating the vehicle

The screen that has all of the controls for my vehicle has starting what they are calling "delamination" to where it is separating and randomly pressing all kinds of buttons and making calls. It is turning on the rear camera, adjusting the temperature, radio station volume, and is constantly beeping. It is very dangerous and a huge distraction. If you press the button for the screen to turn off, it just turns it right back on because of the screen issue. I have reported this issue to the Jeep dealership where I purchased the vehicle as well as directly to Jeep manufacturer. Both indicated, as does a general internet search, that this is a well known issue occurring in these vehicles. When the radio starts blaring and the seat cooler turns on and a random phone call is made through bluetooth, this is incredibly dangerous and distracting to me as a driver.

My radio is experiencing delamination and I am able to get my vehicle serviced if needed. The delamination causes my screen to freeze and I am sometimes unable to control my air conditioning/heat and sometimes am unable to use my backup camera. When the screen freezes we have to unhook the battery just so the screen will go off. Most times I’m unable to do anything on the screen.

The LCD screen of the Audio/Navigation system is delaminating. This allowing the adhesive in the screen to leach to the bottom of the screen towards control points for several vehicle systems. This is a known issue with many FCA product lines. FCA (Mopar/Stellartis) refuse to assist with repair for out-of-warranty vehicles. I think this is a safety problem as unexpected changes/activations of various vehicle systems may lead to driver distraction and/or error. There are no warning lights or alarms associated with the problem. I am the second owner of the vehicle and I noticed the issue a few days after purchase.

Radio, is malfunctioning. Screen blinking all the time. Can not get to the control module, therefore can not get to controls, for heat, defrost ( which is safety issue) can't set back up camera. Very distracting while driving. Some of the features come on themself and you can not get them turned off. It is constantly taking your eyes off the road to focus on the screen to try to correct the issues.

Issue is with Uconnect Screen that has a widely known issue of glue getting behind the screen and causing phantom inputs. Multiple issues start occurring with the screen that are very distracting while driving. Now my wife has to play with the screen to get the AC to work correctly and that's while driving. This has to be unacceptable because now you have a distracted driver have to deal with the screen but the fact EVERYONE knows this is a defect of the device. From the dealership where I bought the vehicle to the Uconnect support person who personally told me that this was ridiculous that the manufacturer has not been made to correct this even when they (Chrysler) knows this. I understand that you do not deal with shady business practices but now this has become such an issue that I believe it leads to distracted driving. That is a safety issue and that needs to be looked into by NHTSA. Unfortunately we had been dealing with this issue for a while not know what it really was and when we took our vehicle into the deal we were outside of our extended bumper to bumper warranty. The repair we have been told will cost between 1500-2000 dollars. I find this to be unacceptable especially for such a young vehicle. Thank you for your time. [XXX] INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).

8.4 Uconnect screen is delaminating

Infotainment system-System works on its own. Changes radio stations and bands at will causing driver distraction. Changes Temp/vent direction at will. Worst is that it has called 911 4 times while driving. Wont allow hands free calling or GPS entry. I have 1st dealer appointment next month as it does not seem to be a priority to dealer.

The digitizer screen on the control panel delaminated, which causes multiple, repeated, continuous ghost presses. This is a problem because it makes all the features such as the rear camera and navigation unusable as well ad being extremely distracting. Also, the adhesive that bonded the layers is leaking, which might disrupt the electrical circuity. This could poses a serious safety threat if it affects the vehicle controls such as braking, steering, and acceleration.

The unconnect system has failed by delamination. My safety and those around me has been at risk due to the major distraction that the screen causes. When driving, the car will call people 20+ times, play music, switch stations, switch screens, change the navigation, and change the ac temperature. All of this occurs with me pressing nothing. This is extremely distracting when driving, especially on the highway as it constantly occurs. The dealership and company is aware as it is a major issue in chrysler/jeep cars. Not only are there many forums with the same issue, but customer service representatives have confirmed that this is a frequent issue. It occurred after the 3 year mark and the first symptom was part of the screen being less clear/bright. It has escalated to changing the car settings that are listed above. There is currently no recall for this safety issue. Customer service told me that not even corporate will fix this.

The factory installed Uconnect UAQ 8.4 inch screen (PART NO: 68306656AL) is de-laminating. This started as just a "bubble" on the screen that wouldn't go away in the upper section around 45,000 miles or April 2021. It has since grown to span about an inch of the entire top of the screen. During this expansion of the "bubble" or de-lamination ghost touches started happening causing the screen and operation to jump around. This severity and portion of the screen experiencing these ghost touches has continued to grow. A potential safety issue exists as I was using the GPS at one point and a ghost touch caused it to jump to another screen just as I was approaching an intersection looking at which way to turn when the screen jumped to another option and I diverted my attention from the road to the screen to get it back to the GPS and find out which direction I needed to go. I have not taken my specific vehicle into a dealer/independent service center for verification because many of the same issues I've researched online and compared who HAVE had this independently verified mirror the exact same symptoms/issues.

The infotainment system is malfunctioning. The radio turns on and off and switches channels on its own. The phone will also randomly dial phone numbers continuously. Navigation will suddenly try to send me someplace on it's own. This issue could potentially distract me enough to cause an accident while I'm driving, especially when I'm on the highway and it starts dialing numbers in my contact list.

The 8.4 inch Uconnect driver information and control screen is delaminating leading to inoperability of the screen and driver control functions. Others have reported similar issues on this model and other OEM models. OEM refuses to replace out of warranty. My vehicle has about 41,000 miles and just over 3 years old. Out of warranty. Delamination is very visibly apparent.

Screen doesn't work correctly the screen start to do crazy this I wish was able to post the video of it acting up I when to the dealership while under warranty and they was willing to fix it at my expense which isn’t fair I shouldn’t have to spend over 2,000 dollars to replace a radio that is defective it’s embarrassing to have others in my vehicle while driving down the road and the radio start to act up

Component Malfunctioned: 8.4" Center display, it is available to inspect and there are many other vehicles with the same issue. The digitizer on the display is coming unglued (due to heat), it is causing the touchscreen to do things on its own like change the time, call people, switch radio stations. Safety at Risk: While it may not seem like a safety issue outright, when those phantom touches happen is very distracting to the driver. In addition, after reading about other cases where the delamination is even worse, the glue that is essentially melting has been seen to start dripping on other components and wiring inside the center stack, like air conditioning and parking sensor control and traction control button. Reproduced: This is a very well-known issue within the Jeep/FCA family of vehicles. I called their customer service and they were 100% aware, they were ready with a replacement option right away but at my cost. This is a manufacture defect and should be covered by FCA. I live in Cleveland, OH, the hottest it has gotten here is 90 degrees, this screen should have been tested well beyond that temp. If the glue is melting in this weather, it needs to be replaced as a recall. Inspected: No, but I will give it to anyone to inspect. Mine is not as bad as others I have seen but I would like to get is replaced before it becomes an even bigger safety issue. Warnings: No, the car itself does not realize anything is wrong, it thinks that a human being is touching the screen, so it is doing the commands it is given.

The infotainment system begins to delaminate at very premature time and cause the climate to change in the vehicle which gets to be very distracting and uncomfortable, on top of that when the navigation is on it moves all over the place and changes songs by itself . It’s like the screen is possessed

Touchscreen interface (8.4" Uconnect) is delaminating and causing ghost touches which randomly select and activate systems on the screen, including switching screens to different controlled systems. While some of these may not be considered safety-related (environmental controls), I would respectfully suggest that others are, including: random and unexpected changing, turning on or off radio various audio at various sound levels (imagine turning on your car and somebody jokingly set the radio to an extremely loud volume - funny, but not necessarily unsafe. Now imagine that happens randomly while you are driving down the road!); interfaced mobile phone randomly placing calls (I have had this happen; solved by disconnecting phone, but was extremely distracting the first time it happened); random activation of the rear-view camera while driving; navigation system randomly activates (and tries to direct you somewhere you are not going); AND inability to disable the screen in order to alleviate the distractions (ghost touches automatically turn it back on). This is apparently an issue with tons of Jeep, Chrysler, Dodge and Ram vehicles...especially 2018 and later. To this point, FCA is refusing to address if out of warranty (which many, including mine, now are). Let me be clear, I am not trying to avoid an out-of-warranty repair on my dime, but I truly believe that the random activation of many of these systems - and the inability to disable most of those - is so distracting that it presents a major safety issue. I would respectfully request you look into this. A few forums indicating how widespread this is: www.jeepgarage.org/threads/display-screen-starting-to-delaminate.224391/ www.ramforumz.com/threads/uconnect-8-4-screen-delamination.274234/ www.ramforum.com/threads/8-4-uconnect-touch-screen-delaminating.162663/ https://www.infotainment.com/blogs/news/touchscreen-bubbling-a-widespread-problem-in-chrysler-dodge-jeep-and-ram-vehicles

While driving on Sat. 7-31-21 my passenger side headrest popped forward, I found small pieces of plastic in the seat and rear floorboard. No one was in the passenger side seat at the time. It now sticks forward and will not return to its normal position. I called my local dealership and told them what happened, they explained this is only supposed to happen in a collision, I explained that I was driving and no accident happened, they looked up my info and said it’s not under warranty and no recalls. They were willing to make me an appointment to have it diagnosed for a charge of course. I now fear the driver side will do the same so I leave the seat set leaned back and I sit forward so if it does , it doesn’t hit my head while driving

The computer screen has delaminated causing computer system failure

The main uconnect "radio" screen is delaminating. The screen itself and the clear digitizer has a bubble in-between and is separating. The issue is that while using navigation or the climate controls the screen defect selects random things or back out of the desired screen completely. The screen defect will also repetitively select buttons which causes the screen to change or flash unexpectedly and is a major distraction while driving. Many vehicles are having the same issue. For example https://www.jeepgarage.org/threads/display-screen-starting-to-delaminate.224391/

The unconnect system starts to bounce from navigation to radio and then bounces between radio and navigation and doesn’t allow user to change anything on the screen.

I bought a new 2018 Jeep Grand Cherokee a few years ago, but have had the same error message pop up a few times now that has me concerned. I keep receiving "Service Shifter" message. Check engine light stays on for a while (2-3 days) then eventually goes off. Took it in for service, which they kept for a little bit and allegedly fixed. A few months later, same message popped up again, but this time the engine wouldn't down shift, tachometer kept going higher and higher - had to pull of highway and restart vehicle for it to run correctly. Took it to dealership again, they kept the vehicle for a week, dealership had to get approval to fix under warranty (had to work on transmission). On July 5th, I was driving on highway, service shifter error popped up again, but was still driveable, or so I thought...About a minute later, a message popped up telling me to drive directly to dealership for service, if I turned the vehicle off, it wouldn't start again. I drove a little further to the next exit, turned blinker on and all the lights on the dash were flashing, blinker worked, but much slower. I drove to gas station and it started back up, but check engine light remained on for a couple of days. My brother traded his Jeep in for electrical issues, looks like I'll be doing the same, unfortunately. 38K miles and keeps acting up.

WHILE DRIVING MY ENTIRE RADIO SCREEN FREEZES, CAN'T CONTROL TEMPERATURE OR RADIO. THIS HAPPENS SPORADICALLY WHILE I AM DRIVING SOMETIMES EVERY 2 MINUTES. IT IS VERY DISTRACTING AND I AM AFRAID IT IS GOING TO CAUSE A ELECTRICAL FIRE. THIS CAN HAPPEN IMMEDIATELY AFTER THE CAR STOPS AND THE BACKUP CAMERA FREEZES OR IT CAN HAPPEN WHILE THE CAR IS IN MOTION DRIVING. I HAVE NOT CONTACTED THE DEALERSHIP YET BECAUSE 2 OTHER VEHICLES I HAVE ARE GETTING RECALLS REPAIRED. THIS SCREEN CONTROLS EVERYTHING IN THE VEHICLE AND SHOULD BE REPAIRED OR REPLACED IF IT HAS ISSUES. I PLAN TO CALL THE DEALERSHIP IN THE NEXT TWO WEEKS.

Mileage: 19,000

AFTER RECENT UPDATE TO THE COMPUTER SYSTEM FOR THE VEHICLE, THE NAVIGATION SYSTEM NO LONGER WORKS AND HAS ME DRIVING IN FIELDS IN AN AREA THAT IS NOT EVEN CLOSE TO WHERE I AM AND IT STAYS IN THAT VICINITY. THIS OCCURRED AFTER THE UPDATE. OCCURRENCE WAS APPROX. 02/20/2021 AFTER THE LAST UPDATE. I'VE HAD THE DEALERSHIP CHECK THE ISSUE, AND THEY ADVISED THAT IT WAS A KNOWN ISSUE, AND I WOULD NEED TO BUY A NEW RADIO. THEY HAD A BIG STACK OF RADIO ORDERS SITTING THERE - ALL DUE TO THE SAME ISSUE. THE RADIOS SHOULD BE RECALLED AS THIS IS A WIDE SPREAD ISSUE. YOUR UPDATE CAUSED THE NAVIGATION SYSTEM TO BREAK DOWN. I SHOULD NOT HAVE TO PAY FOR THE NEW RADIO. PLEASE CONTACT ME TO DISCUSS.

I PURCHASED A 2018 JEEP GRAND CHEROKEE GRAND LIMITED ON 02/24/21 & THE NAVIGATION SYSTEM DISPLAYED I WAS IN THE WRONG CITY. I CALLED UCONNECT & JEEP NUMEROUS TIMES & WAS ADVISED TO RECALIBRATE THE NAVIGATION & GIVEN INSTRUCTIONS. THIS DID NOT WORK & WAS ADVISED ON JEEP HAD MY INFORMATION IN THE SYSTEM THAT I WAS THE NEW OWNER THEY WOULD LOOK INTO HELPING ME PAY FOR THE PROBLEM & TAKE IT TO JEEP. I TOOK IT TO A JEEP DEALERSHIP AFTER TAKING IT TO THE ORIGINAL DEALERSHIP I PURCHASED THE VEHICLE FROM & THEY UNABLE TO FIX THE ISSUE & WAS ADVISED BY JEEP THE RADIO HAD INTERNAL FAILURE & THE UNIT NEEDS TO BE REPLACED. CONTACTED JEEP & UCONNECT WHO HAVE NOW RENIGED ON THERE WORD & ARE ADVISING ME I NOW HAVE TO PAY FOR REPAIRS. THIS IS A KNOWN ISSUE WITH THIS PARTICULAR VEHICLE AFTER DOING ONLINE RESEARCH & I WOULD LIKE SOME ASSISTANCE WITH GETTING JEEP TO PAY FOR THE REPAIRS TO MY VEHICLE.

INFOTAINMENT SYSTEM KEEPS REBOOTING, GOES INTO BOOT MODE EVEN WHILE DRIVING. CAUSED TOTAL DISTRACTION TO THE DRIVER WHILE DRIVING WITH SUDDEN FULL BLAST OF AIR CONDITION OR VOLUME GOING UP AND DOWN WITHOUT CONTROL. THIS IS A FULL SAFETY ISSUE AS AT ONE POINT MY DAUGHTER WAS DRIVING AND THE SPEEDOMETER WENT TOTALLY BLANK AT NIGHT. ALL PROBLEMS GRADUALLY STARTED IN OCTOBER 2020. IN THE LATEST SAFETY RELATED ISSUE THE JEEP WAS NO LONGER DRIVABLE AS THE INFOTAINMENT SYSTEM WAS DRAINING THE BATTERY. THE JEEP HAD TO BE JUMPED STARTED MULTIPLE TIMES DURING THE DAY AND GOT STRANDED ON THE SIDE OF THE ROAD.

Mileage: 34,000

AIR CONDITIONER EVAPORATOR LEAKING INSIDE VEHICLE CAUSING FREON TO GET IN THE CAR AND GET IN OUR LUNGS. ALSO THIS CAUSES IT TO GET INTO THE ENVIRONMENT

Mileage: 64,976

UCONNECT 4C 8.4" DISPLAY W/NAV SIRIUS SATELLITE RADIO: FAVORITES ARE SAVED, BUT WHEN NOTIFICATION THAT A FAVORITE IS PLAYING, THE SCREEN IS EMPTY. BEEN HAPPENING AT LEAST 6 MONTHS. REACHED OUT TO UCONNECT, AND THEY SAID THEY WERE AWARE OF THE PROBLEM, AND SUGGESTED UPGRADING SOFTWARE THROUGH LOCAL JEEP DEALERSHIP. TECH FROM DEALERSHIP ADVISED THAT THEY COULD UPDATE MY SOFTWARE, BUT, IT COULD RENDER THE UNIT UNUSABLE....ALONG WITH MY HVAC CONTROLS. A RECENT SOFTWARE UPDATE WAS AVAILABLE OVER-THE-AIR, BUT IT DID NOT REMEDY THE ISSUE. THIS ISSUE HAPPENS DAILY, WHETHER DRIVING OR STATIONARY. NOT ONLY AFFECTING MY 2018 GRAND CHEROKEE, BUT MY WIFE'S 2019 DODGE DURANGO WITH THE SAME RADIO.

Mileage: 75,000

ISSUE WITH AUTOMATIC START/STOP LIGHT TURNING ON, WHICH THEN LEADS TO ENGINE LIGHT BEING ON. HAPPENS WHEN DRIVING, AND WHEN THE LIGHT TURNS ON AND ALARM SOUNDS IT CAUSES VEHICLE TO SHIFT WHICH JERKS THE VEHICLE. IT HAS BEEN AN ONGOING ISSUE AND HAS BEEN BROUGHT TO THE DEALER 4 DIFFERENT TIMES, SEVERAL PARTS FIXED, AND I AM STILL HAVING THE ISSUE

Mileage: 33,000

AFTER RECENT UPDATE TO THE COMPUTER SYSTEM FOR THE VEHICLE, THE NAVIGATION SYSTEM NO LONGER WORKS AND HAS ME DRIVING IN FIELDS IN AN AREA THAT IS NOT EVEN CLOSE TO WHERE I AM AND IT STAYS IN THAT VICINITY. ALSO THE RADIO SETTINGS NO LONGER HOLD WITH THE RECENT UPDATES. THIS ALL OCCURRED AFTER THE UPDATE. I'VE TRIED PROGRAMING IN CITY STREETS, MOVING IN NEIGHBORHOOD STREETS AND HIGHWAYS, PARKED. FEARFUL MORE THINGS ELECTRICAL COULD GO WRONG. OCCURRENCE WAS APPROX. 02/19/2021 AFTER THE LAST UPDATE.

THE TOP TRIM JEEP GRAND CHEROKEE 2018 LEATHER DASH IS WRINKLED IS ALSO HAS OVER FOUR AIR BUBBLES. VEHICLE HAS NOT BEEN EXPOSED TO SEVERE WEATHER CONDITIONS NOR HAS BEEN INTO ANY KIND OF ACCIDENT.

Mileage: 33,248

A SCREEN APPEARED ASKING IF I WANT TO ADJUST THE CLOCK AND IT BEEPS CONSTANTLY AND WON'T GO AWAY. I TOOK IT TO THE DEALERSHIP AND THEY TOLD ME MY RADIO IS DEFECT AND THIS IS A COMMON PROBLEM ON THE YEAR AND MODEL

Mileage: 65,000

STARTED MAKING A CRACKING LOSE METAL NOISE WHEN HITTING A SMALL BUMP OR TURNING THE WHEEL ALL THE WAY TO EITHER SIDE...WHILE DRIVING ON THE FREEWAY 405 SOUTH COMING FROM THE 10 DOWNTOWN..I WAS GOING ABOUT 40 MPH AS RUSH HOUR STARTED..ON A SMALL RAMP TURNING THE STEERING WHEEL STARTED SHAKING AND WITHIN A SEC THE FRONT DRIVER WHEEL ROLLED OUT , TRUCK LANDED HARD ON THE HIGHWAY WHILE STILL MOVING BREAKS GOT STUCK, SHIFT IT TO NATURAL, PUSH BOTTOM TO KILL THE ENGINE. AND EMERGENCY BREAK WAS APPLIED TO STOP THE TRUCK.. FENDER AND BALL JOINTS AND OTORS WERE DAMAGE AS WELL AS THE SHOCKS I BELIEVE...

Mileage: 52,000

THE SHIFTER WOULD NOT MOVE AT ALL. IT THEN STATED TO "SERVICE THE SHIFTER" WITHIN MINUTES THE CHECK ENGINE LIGHT CAME ON. I JUST BOUGHT THE CAR FROM CARMAX AND WITHIN 12 HOURS THAT CAME ON AFTER THEY DID A FULL BUMPER TO BUMPER INSPECTION.

Mileage: 60,000

THE BLOWER MOTOR HAS BEEN REPLACED TWICE WITHIN A 4 MONTH PERIOD. 1ST TIME, HOT AIR WAS BLOWING WHEN A/C ON. 2ND TIME, THERE WAS A LOUD NOISE WHEN A/C ON. ALSO, THE START/ STOP FEATURE NOT WORKING AS OF 1 MONTH AGO. TOOK IT TO DEALERSHIP LAST WEEK TO GET IT FIXED AND THEY SAID IT WAS FIXED, BUT STILL NOT WORKING. 1/25/2021

Mileage: 17,000

FOR THE PAST 2 WEEKS MY RADIO CHANGES STATIONS BACK AND FORTH, THE AIR CONDITIONER GOES HIGH TO LOW REAL FAST BUT TODAY REALLY SCARED ME I PUT ON MY BLINKER TO TURN LEFT AND IT STARTED SWITCHING RIGHT TO LEFT AND THE CAR BEHIND ME WAS FIXING TO GO AROUND ME ON THE RIGHT SIDE AND WHEN IT SWITCHED TO THE RIGHT IT SCARED HIM AND HE SLAMMED ON HIS BREAKS AND THE CAR BEHIND HIM ALMOST HIT HIM. ALSO, SOMETIMES WHEN I PUT IT IN REVERSE IT KINDA JUMPS INTO REVERSE. THE BACK ARCH HASN'T BEEN WANTING TO CLOSE EITHER WHEN I PUSH THE BUTTON ALL OF THE THUGS HAPPEN WHILE JUST STARTING IT TO GOING ANYWHERE

Mileage: 50,000

I HAVE A 2018 GRAND JEEP AND SINCE I TOOK DELIVERY IN 2018 HE UCONNECT FEATURE HAS NEVER WORKED RIGHT, AND NOW IS BEYOND USELESS/DANGEROUS. I HAVE BEEN GIVEN THE RUN AROUNDS BY THE DEALERSHIP, AND DOESN'T WANT TO COVER 2018 VEHICLE IN 2020 WITH VERY LITTLE USE THIS WHOLE YEAR. THE WHOLE SYSTEM IS NOT SAFE WITH RANDOM CHANGES WITH RADIO VOLUME, TEMP CHANGES, NAV CHANGING INSTRUCTIONS IN ROUTE, ETC. IT'S BEYOND FRUSTRATING AND I CAN'T SEEM TO GET A STRAIGHT OR HELP. ONLINE THIS HAS BEEN AN ISSUE FOR YEAR BEFORE MY MODEL WAS SOLD, AND NEVER ADDRESSES. THIS IS FRAUD AND STRAIGHT NEGELENCE, AND I WISH I COULD GIVE THIS VEHICLE BACK. WORSE PURCHASE EVER!!

Mileage: 55,000

WHILE DRIVING ON A DIRT ROAD THE PASSENGER HEADREST DEPLOYED AND HIT MY WIFE'S HEAD. SHE STILL HAVE A STIFF NECK SINCE. IT LOOKS LIKE A LATCH IS BROKEN IN THE HEADREST AS WE ARE NOT ABLE TO PUT IT BACK INTO PLACE. IT IS VERY UNCOMFORTABLE AND DANGEROUS TO SIT ON THE PASSENGER SEAT NOW.

Mileage: 54,806

PURCHASED MY GRAND CHEROKEE A COUPLE OF WEEKS AGO. ITS BLACK ON BLACK ON BLACK. THE DAY I DROVE IT WAS A CLOUDY MORNING. BY THE TIME ALL WAS SIGNED THE SUN WAS OUT. AS I DROVE OFF THE LOT I NOTICED THE LEATHER WAS BUBBLED AND PEELING UP. I CONTACTED THE DEALER. I CAN'T SEEM TO GET HELP BUT ONLINE SHOWS THIS IS A HUGE ISSUE WITH THE OVERLAND.

TOUCHSCREENS ARE DE-LAMINATING, CAUSING ISSUES WITH RADIO CONTROL, BACKUP CAMERA AND BACKUP CAMERA SENSOR SYSTEM. IT'S A SAFETY ISSUE FOR PEDESTRIANS AND OTHER VEHICLES AS MUCH AS IT IS A DISTRACTION FOR DRIVERS - RADIO STATIONS AND SETTINGS CHANGING WHILE DRIVING, ETC. THERE IS A GROWING NUMBER OF VEHICLES MANUFACTURED IN 2018 THAT HAVE THE UCONNECT 8.4 SCREEN ENCOUNTERING THIS PROBLEM, INCLUDING OTHER LINES SUCH AS THE DODGE RAM.

Mileage: 64,500

WHILE IN MOTION THE DISPLAY WILL FREEZE, AND REMAIN ON AND FROZEN EVEN WHEN VEHICLE IS PUT IN REVERSE, AND AFTER THE VEHICLE IS TURNED OFF, AND TURNED ON AGAIN. THE LAST SCREEN IT WAS ON REMAINS. THIS HAS HAPPENED ON MULTIPLE OCCASIONS LAST TIME WAS NOVEMBER OF 2019, IT RECENTLY HAPPENED IN AUGUST 2020.

Mileage: 83,000

I PULLED INTO MY DRIVEWAY AND PUT THE VEHICLE IN PARK AND AS I GOT OUT IT BEGAN ROLLING BACKWARDS. I TRIED TO GET TURNED AROUND AND BACK IN OR GRAB THE EMERGENCY BRAKE BUT THE DOOR KNOCKED ME DOWN AND THE JEEP DROVE BACKWARDS ABOUT 150FEET AND HIT A TREE. 3WEEKS FOR REPAIRS AND I HEARD ABOUT THE CHEROKEE RECALL FOR TRANSMISSION ISSUES AND THIS SEEMS LIKE WHAT HAPPENED TO ME. *TR

Mileage: 43,583

HERE ARE TIMES WHEN I HAVE PULLED OUT (WITH VARIOUS PEOPLE IN THE CAR) MOST RECENTLY MY 13 YEAR-OLD-SON, WHO WAS SCREAMING, "DAD WHAT ARE YOU DOING, WE ARE ABOUT TO BE HIT," AND THE CAR HAS COMPLETELY SHUT DOWN. (NO INTERIOR LIGHTS, OR RUNNING ENGINE) QUICK THINKING SAVED US FROM A MAJOR DISASTER. WE WERE ALMOST T-BONED LAST WEEK BECAUSE OF THIS PROBLEM. THIS WOULD NOT BE THE FIRST TIME FOR THIS PROBLEM. PROBLEM #3: WHILE DRIVING, I PULLED OUT FROM MY STREET, A RED LIGHT OR PARKING LOT AND THE TRANSMISSION DID NOT ENGAGE, THE ENGINE REVVED (WITHOUT MOVING) AND AGAIN, I WAS ALMOST T-BONED. IT HAPPENED AGAIN THIS MORNING. PROBLEM #4: THERE ARE TIMES WHEN I AM TRAVELING UP OR DOWNHILL, THE TRANSMISSION WILL WIND OUT, THE TACHOMETER WILL SPIKE AND THEN THE JEEP MAKES A KNOCKING NOISE AND THEN I CAN CONTINUE. YOU COULD DRIVE THE CAR FOR MONTHS AND THEN ALL OF A SUDDEN IT HAPPENS. PROBLEM #5: I WAS BACKING INTO MY DRIVEWAY, THE BACK UP CAMERA STOPPED WORKING AND MY JEEP COMPLETELY SHUT DOWN. THIS HAPPENS ON MORE THAN ONE OCCASION AND HAS NO PRECURSOR TO WHEN IT IS GOING TO HAPPEN. *TR

Mileage: 27,500

I BACKED OUT OF MY GARAGE TO RUN AN ERRAND, DECIDED TO RUN BACK INTO THE HOUSE FOR A SWEATER. PUT THE CAR IN PARK (IT WAS STILL OUTSIDE THE GARAGE FACING THE OPEN GARAGE DOOR). HOPPED OUT AND WENT TO GO BACK INTO THE HOUSE WITH THE CAR DOOR OPEN. THE JEEP STARTED ROLLING FORWARD. I JUMPED BACK IN, PUT ON THE BRAKE, TRIED TO SHUT THE DOOR AND IT SPED FORWARD ACCELERATING. IT WENT THROUGH THE OPEN GARAGE, IT JUMPED UP TWO STAIR STEPS, THE TIRES AND WHEELS CRASHED THROUGH THE TOP STEP FLOOR, JUMPED UP OUT OF THE HOLE IT MADE, LURCHED FORWARD AND CRASHED INTO THE HOUSE WALL AND WAS STUCK IN BETWEEN THE FURNACE WALL ON THE RIGHT AND SHELVING ON THE LEFT. THE ENGINE WAS STILL REVVING AT THIS POINT AND I CUT THE ENGINE BY PUSHING THE IGNITION BUTTON. I THEN THOUGHT THE AIRBAG WAS GOING TO HIT ME, BUT IT DID NOT DEPLOY. I DECIDED I NEEDED TO GET IT OUT OF THE WALL, SO I STARTED IT AND SHIFTED BACK INTO REVERSE, BUT IT WOULDN'T MOVE. SO I SHUT IT OFF AND THEN STARTED TO PANIC THAT THERE MIGHT BE AN EXPLOSION AS WE HAVE GAS LINES, ELECTRICAL, ETC. THERE. THE FRONT DOORS WERE PINNED SHUT. SO I JUMPED IN THE BACK AND WAS ABLE TO GET OUT THROUGH THE REAR PASSENGER SIDE DOOR. I RAN OUT INTO OUR YARD AS I WAS AFRAID SOMETHING MIGHT EXPLODE. I HAVE FOUND SEVERAL OTHER EXAMPLES OF THIS ON YOUR WEBSITE AS COMPLAINTS, ETC. IN JUST A FEW MINUTES. THERE ARE MANY MORE I'M SURE AND THE NEW 2020 MODELS YOU HAVE 3 SIMILAR COMPLAINTS ALREADY. DO SOMETHING TO HOLD JEEP ACCOUNTABLE. THIS HAS BEEN GOING ON SINCE 2009. I HAD NO IDEA WHEN I BOUGHT THIS JEEP.*DT*JB*DT*JB

Mileage: 21,000

NOT A SAFETY ISSUE, BUT A EXTREMELY FRUSTRATING AND WIDESPREAD ISSUE. FM RADIO SIGNAL ISSUES. FM RADIO CUTS IN AND OUT. I FOUND A FORUM WITH DOZENS OF OTHER OWNERS WHO HAD THE SAME ISSUE. RADIO WORKS FINE FOR XM/SIRIUS AND AM. SEEKING THROUGH FM STATIONS, THE RADIO DOESN'T FIND ANY SIGNALS STRONG ENOUGH TO STOP ON. I'M IN AN AREA WITH STRONG FM STATIONS AND HAVE NEVER HAD ISSUES ON OTHER RADIOS IN ANY OF MY VEHICLES.

Mileage: 3,500

I'VE HAD MY CAR IN THE SHOP 4 TIMES FOR WELL OVER 85 DAYS AND IT'S STILL HAVING THE SAME TRANSMISSION PROBLEMS. I HAVE VERY HARD SHIFTING WITH ACCELERATION AND DECELERATION, I HAVE HAD THE VEHICLE GET STUCK IN FIRST GEAR WHILE MAKING TURNS ONTO STREETS AND I'VE HAD IT SURGE FORWARD ON ME. I'VE HAD UPDATES, PARTS WITHIN TRANSMISSION REPLACED AND A NEW TRANSMISSION. I NOW HAVE BEEN TOLD THAT THEY COULDN'T REPLICATE MY ISSUE AND WHEN I TOOK IT OFF THE LOT IT DID THE HARD SHIFTING AND THEN IT GOT STUCK IN FIRST GEAR WHILE MAKING A TURN. THIS HAS ALWAYS OCCURRED IN CITY DRIVING, ANY WEATHER CONDITIONS. I'VE BEEN TOLD THAT THE HARD SHIFTING IS NORMAL IN ALL 8 SPEED TRANSMISSIONS. I DO NOT FEEL SAFE DRIVING THIS VEHICLE. I HAVE HAD SEVERAL INSTANCES THAT A WRECK HAS ALMOST OCCURRED DUE TO IT NOT SHIFTING OUT OF 1ST GEAR. I WAS TOLD THAT THEY CAN'T GO TO CHRYSLER ABOUT A BUY BACK SINCE THERE IS NO ERROR CODE. I GUESS I'M SUPPOSED TO PUT MY LIFE/FAMILY IN HARMS WAY.

Mileage: 19,496

ON MULTIPLE OCCASIONS, WHILE TRAVELING AT VARYING SPEEDS, THE ENTIRE DASHBOARD AND INFOTAINMENT SYSTEM HAVE SHUT DOWN FOR ANYWHERE FROM SEVERAL SECONDS TO SEVERAL MINUTES. THE ENGINE HAS NOT SHUT DOWN, BUT THERE HAS BEEN A NOTICEABLE LACK OF POWER FOLLOWING THESE EVENTS. THIS HAS OCCURRED WHILE MANEUVERING THROUGH A PARKING LOT, TRAVELING ON A HIGHWAY, THROUGH A DOWNTOWN CITY STREET AND ON COUNTRY ROADS. THE EVENTS HAVE OCCURRED AT VARYING TIMES OF DAY AND DURING VARYING WEATHER CLIMATES. THE INITIAL OCCURRENCE WAS IN JUNE 2019 WHILE TRAVELING ON THE HIGHWAY. THE VEHICLE HAS BEEN TO THE DEALERSHIP MULTIPLE TIMES FOR SERVICE FOR THIS ISSUE, YET THE PROBLEM CONTINUES TO OCCUR. THEY HAVE REPLACED A BACKUP BATTERY TO THE START/STOP, AS WELL AS THE BUTTON, IN EFFORTS TO LOCATE AND SOLVE THE PROBLEM.

Mileage: 14,500

BACKUP CAMERA NOT WORKING WHEN IN REVERSE. STATIONARY AND IN MOTION

TL* THE CONTACT OWNS A 2018 JEEP GRAND CHEROKEE. WHILE DRIVING APPROXIMATELY 30 MPH, THE CONTACT REAR ENDED ANOTHER VEHICLE AT A TRAFFIC LIGHT. AS A RESULT, THE SECOND VEHICLE BUMPED INTO A THIRD VEHICLE. THE AIR BAGS DID NOT DEPLOY. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE CONTACT STRUCK HER HEAD ON THE STEERING WHEEL AND SUSTAINED WHIPLASH AND A CONCUSSION. THE CONTACT RECEIVED MEDICAL ATTENTION AT A LATER TIME. A POLICE REPORT WAS FILED. THE VEHICLE WAS UNABLE TO BE DRIVEN AND WAS TOWED TO AN IMPOUND LOT. THE CONTACT CALLED HER INSURANCE COMPANY WHERE THEY HAD THE VEHICLE TAKEN TO AN UNKNOWN DEALER FOR REPAIRS. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 16,155. *AS *DT *DT*JB *TR

Mileage: 16,155

THE REAR VIEW CAMERA FAILS TO COME ON WHEN THE VEHICLE IS PUT IN REVERSE MODE. AS A RESULT, ITS MAKES IT DIFFICULT TO DRIVE THE VEHICLE IN REVERSE.

Mileage: 6,400

AT A STOPLIGHT I PRESSED ON THE BRAKES AND THEY WERE TOO HARD TO PUSH DOWN AS I LOOK TO MAKE SURE I WAS IN DRIVE WHICH I KNOW I WAS AND I WAS I WAS IN DR. AND THEY WERE STILL TOO HARD TO PUSH DOWN SO I PUT IT IN PARK PUT IT BACK AND DRIVE IT PUSHED OUT AT FIRST AND THEN CHYNA KICKED ME BACK REALLY HARD SO I DID THAT ONE MORE TIME AND THEY FINALLY ENGAGED AND WE'RE WORKING SUNROOF TRACK KEEPS GOING OFF PROBLEMS WITH BLUETOOTH CONNECTION TO IPHONE CONSTANTLY WHEELS WE ARE OUT VERY VERY QUICKLY AT 17,000 MILES CAN ALREADY FEEL TRANSMISSION SLIPPING

Mileage: 17,000

TRANSMISSION THUMPS, COMPLETE LOSS OF POWER UPON ACCELERATION NEARLY RESULTING IN SEVERAL MVA'S. EXTREME DIFFICULTY IN GETTING FUEL INTO THE VEHICLE, CONSTANT SURGES IN RPM, DASH DISPLAY GOES BLACK, TOUCH SCREEN TURNS OFF, GOES SILENT, WILL NOT RESPOND, DOES NOT RECOGNIZE KEY FOB AND ON SEVERAL INSTANCES HAS ALLOWED ME TO START AND DRIVE VEHICLE WITHOUT FOB. MIRRORS MAKE HIGH PITCHED WHISTLING NOISE. VERY DANGEROUS VEHICLE. I WOULD NOT RECOMMEND THIS VEHICLE TO ANYONE WHO VALUES THEIR LIVES OR LIVES OF OTHER DRIVERS ON THE ROAD. THIS HAS ALL BEEN CONSTANT PRETTY MUCH SINCE WE PURCHASED THE VEHICLE NEW. DEALERSHIP HAS NOT BEEN HELPFUL. CHRYSLER IS VERY DIFFICULT TO DEAL WITH. HAS HAPPENED SINCE WE PURCHASED THE VEHICLE NEW. VERY VERY DANGEROUS

Mileage: 8,000

ON JANUARY 23, 2018, LEASED A 2018 JEEP GRAND CHEROKEE VEHICLE FROM CRISWELL LOCATED AT 84 BUREAU DRIVE, GAITHERSBURG, MD 20871. SINCE THAT TIME, I HAVE EXPERIENCED AN EXTRAORDINARY NUMBER OF TECHNICAL AND MECHANICAL ISSUES WITH THE VEHICLE INCLUDING A MAJOR SAFETY CONCERN: 'BRAKES LOCKING WHEN ATTEMPTING TO START VEHICLE (I WAS ADVISED ON 7/3/19 BY A SERVICE ADVISOR AT CRISWELL, THAT THIS COULD POTENTIALLY HAPPEN WHILE DRIVING) 'VEHICLE NOT STARTING 'VEHICLE SHUTTING DOWN AT RED LIGHT 'A FAULTY DRIVE SHAFT THAT WAS REPLACED 'REAR CAMERA FREEZING 'DASHBOARD DISPLAY GOING BLANK WHILE DRIVING I FEAR FOR MY SAFETY AND THAT OF MY FAMILY AND REQUEST THAT ACTION BE TAKEN ON MY BEHALF. SADLY, EVERY TIME I TAKE MY VEHICLE TO THE DEALERSHIP, THEY CANNOT DUPLICATE THE ISSUES AND ARE, THEREFORE, UNABLE TO BE OF ANY ASSISTANCE AT ALL WHILE I CONTINUE TO EXPERIENCE ISSUES ON A WEEKLY BASIS. JEEP CUSTOMER CARE (800-992-1997) ASSIGNED A CASE NUMBER AND HAS COMPLETE DOCUMENTATION TO SUPPORT MY COMPLAINT.

Mileage: 18,000

EXPLODING SUNROOF WHILE DRIVING

Mileage: 22,000

I NEARLY DIED ON 5/8/19 DRIVING MY JEEP. I WAS GOING ABOUT 60MPH ON THE EXPRESSWAY IN THE FAR LEFT LANE. MY SOS 🆘 WENT OFF ON MY PHONE AND IMMEDIATELY I LOST CONTROL OF THE CAR AND WHEELS STARTED TURN INTO LEFT AND RIGHT. THERE WAS NO MORE POWER STEERING AND I HAD TO STRUGGLE AND FORCE THE WHEEL TO THE RIGHT AND LEFT SO I WOULDN'T CRASH INTO THE DIVIDER WALL ON THE LEFT AND CARS ON THE RIGHT WHEN IT WOULD CHANGE LANES. THIS WENT ON FOR WHAT SEEMED FOREVER. I REACHED FOR MY PHONE THAT WAS FLASHING AND PRESSED THE CANCEL BUTTON AND SHORTLY AFTER IT BEGAN TO CALM DOWN AND I BEGAN TO GET SOME CONTROL. I DON'T UNDERSTAND WHAT HAPPENED MY PHONE WAS NOT CONNECTED TO THE BLUE TOOTH IT WAS SITTING ON THE PASSENGER SEAT. YOU HAVE AN IMAGE THAT IS DESCRIBED AS A DEATH WOBBLE THAT IS SIMILAR ONLY MINE WAS MORE PROFOUNDLY SEVERE. WHAT IS THIS AND WHAT CAUSES IT? IT ALMOST KILLED ME. I COULD HAVE HAD MY GRANDCHILDREN IN THE CAR WITH ME. I DO NOT WANT TO GO IN TO JEEP AN THEY ACT LIKE THEY DON'T KNOW OR CAN'T FIND THE PROBLEM. THIS IS A DEADLY SAFETY PROBLEM AND I AM AFRAID TO DRIVE THIS CAR. IT IS SAFE AND THERE IS NO WARNING SIGN. FIX IT IMMEDIATELY, RECALL IT, EXCHANGE IT, OR REFUND IT.

Mileage: 22,000

MY 2018 JEEP GRAND CHEROKEE HAS BEEN SUBMITTED TO THE DEALERSHIP FOR A FAULTY SOS FEATURE. THE SOS DOES NOT CONNECT TO EMERGENCY SERVICES AND DOES NOT SHUT OFF. THE SYSTEM STAYS ENGAGED UNTIL A FUSE IS PULLED IN THE BATTERY COMPARTMENT UNDER THE FRONT PASSENGER SEAT. MULTIPLE SUBMISSIONS AND "STAR TICKETS" HAVE NOT PRODUCED CORRECTION AND STAR TICKETS CANCELLED MULTIPLE TIMES BY THE OEM. THERE ARE SERVICE BULLETINS, BUT NOTHING IS RESOLVING THIS. OEM NOT TAKING THIS AS A SERIOUS SAFETY ISSUE. IF SOMETHING SHOULD OCCUR, THE VEHICLE'S SAFETY RESPONSE SERVICE WILL NOT BE ABLE TO DO ANYTHING FOR OCCUPANTS OF THE VEHICLE. IT IS VERY UPSETTING THAT THE OEM HAS NOT FIXED A SOFTWARE ISSUE AND WILL NOT ALLOW THE DEALERSHIP TO REPLACE THE RADIO WITH ONE THAT ACTUALLY PROVIDES THE PROPER CONNECTION TO EMERGENCY SERVICES. THIS IS A DEFECT IN THE PRODUCT THAT THE OEM HAS HAD OVER 18 MONTHS TO FIX SINCE THIS VEHICLE WAS MANUFACTURED.

Mileage: 9,783

MY 2018 JEEP GRAND CHEROKEE HAS BEEN SUBMITTED TO THE DEALERSHIP FOR A FAULTY SOS FEATURE. THE SOS DOES NOT CONNECT TO EMERGENCY SERVICES AND DOES NOT SHUT OFF. THE SYSTEM STAYS ENGAGED UNTIL A FUSE IS PULLED IN THE BATTERY COMPARTMENT UNDER THE FRONT PASSENGER SEAT. MULTIPLE SUBMISSIONS AND "STAR TICKETS" HAVE NOT PRODUCED CORRECTION AND STAR TICKETS CANCELLED MULTIPLE TIMES BY THE OEM. THERE ARE SERVICE BULLETINS, BUT NOTHING IS RESOLVING THIS. OEM NOT TAKING THIS AS A SERIOUS SAFETY ISSUE. IF SOMETHING SHOULD OCCUR, THE VEHICLE'S SAFETY RESPONSE SERVICE WILL NOT BE ABLE TO DO ANYTHING FOR OCCUPANTS OF THE VEHICLE. IT IS VERY UPSETTING THAT THE OEM HAS NOT FIXED A SOFTWARE ISSUE AND WILL NOT ALLOW THE DEALERSHIP TO REPLACE THE RADIO WITH ONE THAT ACTUALLY PROVIDES THE PROPER CONNECTION TO EMERGENCY SERVICES. THIS IS A DEFECT IN THE PRODUCT THAT THE OEM HAS HAD OVER 18 MONTHS TO FIX SINCE THIS VEHICLE WAS MANUFACTURED.

Mileage: 9,763

MY 2018 JEEP GRAND CHEROKEE HAS BEEN SUBMITTED TO THE DEALERSHIP FOR A FAULTY SOS FEATURE. THE SOS DOES NOT CONNECT TO EMERGENCY SERVICES AND DOES NOT SHUT OFF. THE SYSTEM STAYS ENGAGED UNTIL A FUSE IS PULLED IN THE BATTERY COMPARTMENT UNDER THE FRONT PASSENGER SEAT. MULTIPLE SUBMISSIONS AND "STAR TICKETS" HAVE NOT PRODUCED CORRECTION AND STAR TICKETS CANCELLED MULTIPLE TIMES BY THE OEM. THERE ARE SERVICE BULLETINS, BUT NOTHING IS RESOLVING THIS. OEM NOT TAKING THIS AS A SERIOUS SAFETY ISSUE. IF SOMETHING SHOULD OCCUR, THE VEHICLE'S SAFETY RESPONSE SERVICE WILL NOT BE ABLE TO DO ANYTHING FOR OCCUPANTS OF THE VEHICLE. IT IS VERY UPSETTING THAT THE OEM HAS NOT FIXED A SOFTWARE ISSUE AND WILL NOT ALLOW THE DEALERSHIP TO REPLACE THE RADIO WITH ONE THAT ACTUALLY PROVIDES THE PROPER CONNECTION TO EMERGENCY SERVICES. THIS IS A DEFECT IN THE PRODUCT THAT THE OEM HAS HAD OVER 18 MONTHS TO FIX SINCE THIS VEHICLE WAS MANUFACTURED.

Mileage: 9,783

SEVERAL ISSUES BUT THE MOST SERIOUS ISSUE WAS ON 1-25-2019 WHEN I HAD AN APPOINTMENT AND PARKED FORWARD INTO A PARKING SPACE. I WAS EARLY SO I DECIDED TO BACK UP INTO ANOTHER PARKING SPACE. THERE WAS AN OPEN SPOT RIGHT BEHIND ME. WHEN I BACKED UP IN BETWEEN TWO PARKED CARS, MY VEHICLE ZOOMED OUT OF CONTROL, OVER AN ISLAND ABOUT 7 FEET WIDE AND THEN OFF THE ISLAND. I WAS TRYING TO BRAKE BUT THE VEHICLE KEPT GOING BACKWARDS. FINALLY THE VEHICLE STOPPED. THIS OCCURRED IN THE PARKING LOT OF SCHOOL. . THANK GOD THERE WERE NO CHILDREN OUT ON RECESS. MY SON CAME AND GOT ME. I WAS SO SHAKEN UP. MY HUSBAND TOOK THE VEHICLE TO THE DEALERSHIP. HE WAS TOLD THAT ONE OF THE SYSTEM ON THE SCREEN WAS ON AND HE TURNED IT OFF. WE CALLED THE DEALERSHIP TO LEARN WHAT THE SYSTEM WAS AND WAS TOLD NO ONE KNEW ANYTHING ABOUT THIS. WE REQUESTED THE OWNER OF THE DEARLERSHIP TO CONTACT US BUT NO RESPONSE TO DATE.

Mileage: 10,200

VEHICLE WAS BEING TOWED BEHIND 2016 TUSCANY CLASS A WITH A BLUE OX HITCH. WE MADE A STOP TURNED LEFT AT TO BOTTOM OF AN EXIT RAMP. THE VEHICLE BEGAN DIPPING DOWN AND BACK UP VIOLENTLY FROM RIGHT TO LEFT, BACK AND FORTH, THROWING TO MOTORHOME FROM SIDE TO SIDE. WE STOPPED AND CHECKED THE TIRES FOR FLATS. WE FOUND NON AND RESUMED TRAVEL. A FEW MILES LATER THIS HAPPENED AGAIN. IN ALL IT HAPPENED FOUR TIMES IF THIS HAD HAPPENED AT HIGHER SPEED WE WOULD LIKELY HAVE BEEN IN THE DITCH. CHRYSLER CLAIMS THIS IS CAUSED BY A PROBLEM WITH THE ELECTRONIC STEERING BUT SINCE THEY DON'T MAKE A HITCH PLATE FOR THIS VEHICLE THEY ARE TRYING TO BLAME IT ON THE HITCH THIS IS A KNOWN PROBLEM WITH JEEP, SINCE SWITCHING TO ELECTRONIC STEERING. THEY CLAIM TO NOT HAVE A FIX FOR GRAND CHEROKEE, BUT DO FOR CHEROKEE. MEANWHILE I AM STUCK WITH A VEHICLE I BOUGHT BECAUSE JEEP SAID IT WAS TOWABLE AND NOW I FIND IT CAN NOT BE TOWED WITHOUT DANGER TO ME AND MY FAMILY.

Mileage: 9,200

I PURCHASED A NEW 2018 GRAND CHEROKEE TRAILHAWK EDITION LAST FALL THAT WAS FACTORY EQUIPPED WITH "ROCK RAILS". I HAVE DISCOVERED THAT THE FACTORY SPECIFIED JACKING LOCATION "PINCH POINTS" ARE OBSCURED BY THE RAILS AND NO LONGER ACCESSIBLE USING THE SUPPLIED JACK. THERE ARE "CUTOUTS" IN THE RAILS BUT THEY ARE NOT LARGE ENOUGH TO ALLOW ACCESS TO THE JACKING LOCATION POINTS. I HAD THE FIRST SERVICE PERFORMED AT THE DEALERSHIP AND SHOWED THEM THE PROBLEM. THEY ALSO COULD NOT LOCATE A SAFE JACKING LOCATION USING THE FACTORY SUPPLIED TOOLS. IT IS POTENTIALLY VERY DANGEROUS TO ATTEMPT ANY TYPE OF TIRE CHANGE PROCEDURE USING THE SUPPLIED FACTORY JACK ON A GRAND CHEROKEE WITH THE ROCK RAILS OPTION. SERIOUS BODILY INJURY AND/OR DEATH COULD RESULT IF THE VEHICLE WAS TO SLIP/FALL OFF THE JACK WHILE FOLLOWING THE PROCEDURE OUTLINED IN THE FACTORY USER'S MANUAL. I HAVE CONTACTED US CORPORATE JEEP SEVERAL TIMES VIA EMAIL AND PHONE (3/15, 3/17, 3/27, AND 4/2). THEY ASSIGNED CASE #58203148 TO THE ISSUE BUT HAVE NOT YET PROVIDED ANY SUGGESTIONS OR REMEDY TO THE PROBLEM. I HAVE NOT RECEIVED ANY RESPONSE FROM THEM OTHER THAN "THEY'RE LOOKING INTO THE PROBLEM".*DT CONSUMER STATED THE CUTOUT IS NOT LARGE ENOUGH FOR THE 'U' SHAPE CUSP OF THE JACK TO ENGAGE AND PROVIDE A SECURE LIFT POINT. YOU WILL ALSO NOTICE THAT THE ROCK RAIL PINCH POINT IS OFFSET 90 DEGREES TO THE ORIGINAL LIFT POINTS OF THE VEHICLE. THIS MEANS YOU'D HAVE TO ALIGN THE JACK STAND PARALLEL WITH THE VEHICLE RATHER THAN PERPENDICULAR. *JB *DT *TR

Mileage: 9,500

I PURCHASED THE VEHICLE IN NOVEMBER 2017 AND JUNE 2018 THE RADIO STARTED SHUTTING DOWN EVERY 30 SECONDS. THE JEEP DEALER HAD IT FOR 1 WEEK TRYING TO FIGURE OUT THE ISSUE. IT WAS NEVER QUITE THE SAME AFTER THEY FIXED IT WITH A 'PATCH' BUT I LIVED WITH IT. DECEMBER 2018 MY NAVIGATION STOPPED WORKING ALONG WITH MY SIRIUS RADIO. INTERMITTENT RESTARTS, JAMMED SCREENS AND LOCKED BRIGHT BLUE SCREENS ALSO OCCURRED. I WAS UNABLE TO USE MY PHONE OR ANY OTHER CONTROLS LOCATED IN THAT SCREEN. THIS INCLUDES MY BACK CAMERA AND AUDIBLE SENSOR. TODAY IS MARCH 3, 2019 AND THE DEALER HAS HAD MY CAR SINCE JANUARY 9, 2018. THEY RECEIVED 1 REPLACEMENT RADIO, BUT IT DIDN'T WORK. THEY APPARENTLY TRIED OTHER THINGS THAT CHRYSLER TECH TOLD THEM TO AND THAT DIDN'T WORK. THEY HAVE ORDERED ANOTHER RADIO, BUT THE ETA OF SHIPPING KEEPS GETTING PUSHED BACK FURTHER AND FURTHER. THE NEW DATE IS MARCH 8TH OF 2018, AND I WILL GUARANTEE THE RADIO WILL NOT COME IN THEN EITHER. I AM MAKING PAYMENTS AND PAYING INSURANCE ON A CAR THAT I DON'T EVEN HAVE. I AM ALSO TRAPPED IN A LEASE WITH NO WAY TO GET OUT OF IT AND GET ANOTHER CAR THAT WORKS. THIS IS FAR PAST UNACCEPTABLE AT THIS POINT!

VEHICLE EXHIBITED SUDDEN UNINTENDED ACCELERATION ON TWO SEPARATE OCCASIONS, AND CAUSED AN ACCIDENT INVOLVING PROPERTY DAMAGE. THE VEHICLE, WHICH HAD BEEN ON CRUISE CONTROL, WAS COMPLETELY STOPPED IN TRAFFIC FOR 30-45 SECONDS ON I-95 IN SOUTH CAROLINA. THE CAR SUDDENLY SURGED FORWARD WHILE THE DRIVER YELLED AT ME 'MY FOOT IS ON THE BRAKE'. IT SUBSIDED ONCE, THEN SURGED AHEAD AGAIN, LEAVING SKID MARKS AND COLLIDING WITH THE VEHICLE IN FRONT OF US. IT THEN SURGED A THIRD TIME, PLOUGHING THAT CAR AHEAD, BEFORE THE DRIVER COULD SHIFT THE TRANSMISSION INTO PARK

Mileage: 3,250

THE VEHICLE BECOMES VERY UNSTABLE (EG, IT WOBBLES ) WHEN I STEP LIGHTLY ON THE BREAK AT SPEEDS OF 60 MPH AND ABOVE. ALSO, THIS VEHICLE HAS A HIGH RISK OF ROLLING OVER ( I LIGHTLY MOVED THE STEERING WHEEL TO AVOID COLLISION WITH A RECKLESS DRIVER THAT ALMOST HITS MY CAR SIDEWAYS ON THE HIGHWAY, AND THE CAR LOST CONTROL NEARLY ROLLING OVER. THE VEHICLE WAS IN MOTIONED ON FLORIDA'S TURNPIKE.

Mileage: 5,500

REVERSE BACKUP CAMERA SUDDENLY STOPPED WORK. VERY HAZARDOUS BECAUSE IT'S A SAFETY FEATURE THAT'S NOT WORKING. GOD FORBID I RUN OVER A CHILD SINCE I RELY ON THE CAMERA TO REVERSE. I HAVE VIDEO PROOF OF THE ACQUIRING MALFUNCTION

Mileage: 6,992

FORWARD COLLISION WARNING DOES NOT WORK. DEALERSHIP SAYS THE SYSTEM WILL WORK CORRECTLY IF THE ADAPTIVE CRUISE CONTROL IS ACTIVATED. ALL INFORMATION IN THE VARIOUS JEEP OWNER'S MANUAL DOES NOT SPECIFIC ACC ACTIVATION AS A REQUIREMENT. SEARCHING THE INTERNET REVEALS MANY PEOPLE EXPERIENCE THE SAME PROBLEM. JEEP DOESN'T SEEM INTERESTED IN HELPING.

Mileage: 1,300

MY 2018 JEEP GRAND CHEROKEE TRAILHAWK'S SUNROOF SUDDENLY EXPLODED WHILE DRIVING 60 MPH ON THE FREEWAY DURING A HOT SUMMER DAY. I HEARD AN INITIAL LOUD CRACK SOUND AND MOMENTS LATER THE FRONT SUNROOF GLASS SHATTERED OUTWARD. I WAS ABLE TO GET TO THE SIDE OF THE ROAD BEFORE THE GLASS SHOWERED INTO MY VEHICLE AND OVER MY HEAD. I SHUT THE SUNSCREEN WHICH HELPED, BUT THERE WAS MILLIONS OF GLASS SHARDS AND FRAGMENTS ALL OVER THE INSIDE OF MY CAR AND THROUGHOUT THE CEILING. THIS VEHICLE ONLY HAS ~6500 MILES ON IT AND WAS PURCHASED IN MARCH 2018 BRAND NEW. I HAD THE CAR TOWED ON A FLATBED TRUCK TO THE DEALER THAT I PURCHASED IT FROM AND SINCE, IT'S BEEN IN AND OUT OF THE SHOP 3 TIMES. THE DEALER REPLACED THE FRONT SUNROOF GLASS, SEALS AND VACUUMED OUT MY CAR, HOWEVER THE DAY AFTER PICKING IT UP, MASSIVE AMOUNTS OF GLASS REMAINED IN THE CEILING AREA. THE SECOND ATTEMPT AND CLEANING UP THE GLASS, THEY HAD TO REMOVED THE INTERIOR HEADER AND SEATS TO TRY AND EXTRACT ALL THE BROKEN GLASS FRAGMENTS. I'M TAKING THE CAR BACK IN FOR THE 4TH TIME, BECAUSE THERE IS STILL BROKEN GLASS SHIFTING AROUND BETWEEN THE SUNROOF AND SUNSCREEN. THE REPAIRS HAVE THUS FAR BEEN COVERED BY WARRANTY (MANUFACTURED DEFECT), BUT THIS BRAND NEW VEHICLE IS RUINED. I'LL BE WORKING WITH CHRYSLER CUSTOMER CARE TO SEE WHAT MY OPTIONS ARE AND IF THEY WILL OFFER A NEW REPLACEMENT VEHICLE OR BUY BACK. VERY SCARY AND GRATEFUL NO ONE WAS SERIOUSLY HURT... I'M VERY DISAPPOINTED AND FRUSTRATED TO SAY THE LEAST AND THE SAGA CONTINUES.

Mileage: 6,500

CAR WAS SOLD TO ME WITH A OPEN RECALL. IT WAS PURCHASED JUNE 13, 2018 AND HAS BEEN IN THE SHOP SINCE JULY 11, 2018. THEY CAN NOT FIGURE OUT WHAT IS WRONG WITH IT. THE CHECK ENGINE LINE AND AUTOMATIC SHUT WARNING LIGHT KEEPS COMING ON. CAR WOULD VIBRATE WHEN DRIVING. SCREEN WOULD SHUT OFF WHEN IN REVERSE AND IN THE MIDDLE OF DRIVING.

Mileage: 1,444

TRANSMISSION PROBLEMS. THE TRANSMISSION SHIFTS ARE PRONOUNCED, CAUSE THE SUV TO JERK AND FEEL JUMPY. THIS CONDITION IS SPORADIC, AND CAN CHANGE BASED ON MODE - NORMAL, ECO OFF, SPORT . BESIDES CAUSING A CHOPPY RIDE, THE CONDITION IS UNACCEPTABLE AND MAY BE A R A PRECURSOR TO GEAR FAILURE.

Mileage: 4,000

COMPLAINED OF AN OIL LEAK(OIL MARKS ON THE GARAGE FLOOR AND CARDBOARD PLACE TO VERIFY) PRIOR TO 7500 MILES. DEALERSHIP UNABLE TO FIND THE OIL LEAK THE FIRST TIME. TOOK IT BACK 1 WEEK LATER TO COMPLAIN ABOUT AN OIL LEAK. DEALERSHIP PLACED DYE INTO OIL TO FIND THE LEAK. LEAK WAS FOUND TO BE THE SEAL BETWEEN THE ENGINE AND TRANSMISSION. WHEN DEALERSHIP WENT TO REPLACE SEAL, THEY STATED THE BLOCK WAS CRACKED DUE TO "BEING MACHINED DURING THE ASSEMBLY". NOW WAITING FOR A NEW ENGINE TO BE REPLACED ON A NEW VEHICLE OF 4 MONTHS. OUCH!

Mileage: 7,500

BRAND NEW GRAND CHEROKEE, ONLY 400 MILES, TODAY MY BACKUP CAMERA STOPPED WORKING. ON THE DISPLAY I HAVE AN ICON "BACKUP CAMERA" WHEN ATTEMPTING TO CLICK THIS THE BACKUP CAMERA WOULD NOT POP-UP. TURNED THE CAR OFF AND KEPT IT OFF FOR 10 MINUTES, RE-STARTED THE CAR, THE JEEP DISPLAY DOES NOT POP-UP WITH THE SAFETY NOTIFICATION AND THE BACKUP CAMERA DOES NOT COME ON THE SCREEN WHEN THE CAR IS PLACED IN REVERSE. IT WAS WORKING FINE THE LAST WEEK AND A HALF AND ALL OF A SUDDEN THIS MORNING IT WILL NOT WORK. I CALLED JEEP AND THEY ARE UNSURE WHAT IT IS AND MAY BE A SOFTWARE UPDATE. I JUST PAID $60,000 DOLLARS AND HAVE HAD THE CAR FOR 6 DAYS AND THE BACKUP CAMERA IS NOT WORKING NOW!

Mileage: 410

2018 JEEP GRAND CHEROKEE. CONSUMER WRITES REQUESTING A COPY OF ANY RECALLS RELATED TO HIS VEHICLE. *LD *JS

THE BACKUP CAMERA DOESN'T TURN ON WHEN PUTTING CAR IN REVERSE. CAN NOT TURN ON FROM SETTINGS OR SCREEN EITHER.

Mileage: 5,300

SIRIUSXM TRAVEL LINK - IS THE PROBLEM. I WAS ENROLLED BY THE DEALER WITHOUT BEING ASKED. SIRIUSXM TRAVEL LINK POPS UP MESSAGES THAT ARE DISTRACTING TO ME AS A DRIVER. THEY POP UP AND WILL NOT GO AWAY WITHOUT PHYSICALLY TOUCHING THE HIGH-TECH SCREEN. AND THEY SEEM TO HAVE A HABIT OF APPEARING WHEN I AM APPROACHING A TURN WHILE USING THE NAVIGATION FEATURES. HOWEVER, SINCE THEY ACTUALLY INTERFERE WITH MY DRIVING (AND FRUSTRATE ME TOO) THEY ARE A DANGER. TO MAKE MATTERS WORSE, I HAVE CONTACTED SIRIUSXM AND THEY ARE UNWILLING TO TURN TRAVEL LINK OFF. THE DATE BELOW IS TODAYS DATE, BUT IT HAPPENS FREQUENTLY. OFTEN GIVING ME WARNINGS FOR "WEATHER EVENTS" TWO STATES AWAY !!! REGARDING A CRASH ... ALL I CAN SAY IS NOT YET (BUT HAS A HIGHER POTENTIAL).

BACKUP CAMERA FAILED TO WORK. JEEP ONLY HAS 3062 MILES ON IT SINCE PURCHASED BRAND NEW.

Mileage: 3,062

I WAS DRIVING ON THE HIGHWAY AROUND 5:30AM. CLEAR TRAFFIC AND NO LARGE TRUCK IN FRONT. SPEED AROUND 65 MPH AND MY SUNROOF FAILED BY SHATTERING FOR AN UNKNOWN REASON AND GLASS FELL FROM TOP TO THE FLOOR. HAVE MINOR CUT AND THE GLASS. TRAVELING ON FREEWAY.

Mileage: 10

I WOULD LIKE JEEP TO HAVE A SETTING ADDED TO THE CAR SETTINGS TO HAVE THE DEFAULT STATUS OF THE THE START STOP ENGINE SET TO OFF SO THAT THE DRIVER HAS THE OPTION TO HAVE IT OFF RATHER THAN PRESSING THE BUTTON EVERY SINGLE TIME. I WAS DRIVING THE YESTERDAY AND ALMOST GOT INTO AN ACCIDENT DUE TO THE LAG BETWEEN THE ENGINE STARTING UP AND ME PRESSING THE ACCELERATOR. IT POSES A DANGER TO THE DRIVE/PASSENGER AND OTHER MOTORISTS. THIS IS A SIMPLE SOFTWARE FIX THAT FIAT/CHRYSLER COULD SEND OUT TO ALL VEHICLES EQUIPT WITH THIS TECHNOLOGY.

Mileage: 2,126

I HAVE A FEW OCCURRENCES TO TELL ABOUT. 1. WHEN TAKING IT THROUGH A DRIVE THROUGH CAR WASH IT WAS PROPELLED FORWARD AT AN UNSAFE SPEED. THE VEHICLE WAS IN NEUTRAL BUT STILL WAS SHOT FORWARD AND THE BRAKES HAD TO BE APPLIED QUICKLY. THIS HAPPENED TWICE. 2. AFTER COMING OFF A FREEWAY AND COMING TO THE FIRST STOPLIGHT, WHEN THE SPEEDOMETER HIT 0 THE VEHICLE LURCHED FORWARD. I TURNED THE AUTO STOP OFF AND PROCEED DOWN THE ROAD. WHEN I HIT THE NEXT STOPLIGHT, IT DID THE SAME THING, LURCHED FORWARD HARD, WHEN THE SPEEDOMETER HIT 0. 3. WHILE GETTING UP TO SPEED, 70, ON A FREEWAY, THE VEHICLE SEEMED TO "MISS" GEARS AND IT LURCHED A FEW TIMES. 4. WHEN APPROACHING A TURN, AT SLOW A VERY SLOW SPEED, I TAPPED THE GAS FOR A LITTLE MORE SPEED AND IT PROPELLED ME FORWARD HARD AND I HAD TO HIT THE BRAKES. 5. IN THE FIRST WEEK OF OWNERSHIP AN ALERT POPPED UP ON THE CENTER SCREEN INDICATING THE CONTROL PANEL HAD DETECTED A PROBLEM WITH THE CATALYTIC CONVERTER SYSTEM AND IT WAS A FIRE HAZARD. AFTER TAKING IT TO THE DEALER THEY TOLD ME THEY COULD NOT FIND THIS IN THE COMPUTER MEMORY ANYWHERE AND THERE WAS NOTHING WRONG. AT TIMES I FEEL VERY UNSAFE IN THIS VEHICLE AND THE WHOLE REASON I BOUGHT IT IS TO FEEL SAFE AND SECURE. RIGHT NOW THE VEHICLE HAS LESS THAN 1,000 MILES ON IT.

DISPLAY DASH SCREEN SHUTS OFF AND ON APPX EVERY 30 SECONDS, REBOOTS, AND OVERHEATS, DRIVING OR STATIONARY.

UNCONNECT SYSTEM IN MY 2018 JEEP GRAND CHEROKEE OVERLAND TURNS OFF AND ON BY ITSELF EVER 60 SECONDS WHETHER YOU ARE DRIVING OR STATIONARY. I BELIEVE IT STARTED THIS MORNING OR LAST NIGHT. YOU CANNOT USE BLUETOOTH, THE HEAT OR THE RADIO. I CALLED THE DEALERSHIP WHERE I PURCHASED THE VEHICLE LESS THAN 1 MONTH AGO AND THEY SAID I WAS THE 6TH REPORT TODAY AND THE VEHICLES IN THEIR LOT WERE DOING IT AS WELL. THEY STATED THAT THE UNCONNECT SYSTEM MIGHT HAVE BEEN HACKED.

Mileage: 1