2021 JEEP GRAND CHEROKEE Steering Problems

The contact owns a 2021 Jeep Grand Cherokee. The contact stated that while driving at an undisclosed speed, the ESC and “Service 4WD” warning lights illuminated, causing the vehicle to shake abnormally. Additionally, the transmission unexpectedly shifted to 4WD Low while driving. The steering wheel vibrated while making a turn, and the vehicle jerked. The vehicle also intermittently failed to start immediately and made a clicking sound. The vehicle was taken to an independent mechanic, who determined that the ABS had failed, and that the drive train control module and transfer case control module needed to be replaced. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 34,000.

Mileage: 34,000

The contact owns a 2021 Jeep Grand Cherokee. The contact stated while accelerating after having stopped at a traffic signal at approximately 15 MPH she felt the steering wheel had locked, pulled the vehicle to the right, and crashed into a guard rail. The contact stated no warning light was illuminated. The contact stated that the vehicle's front end had been damaged. The contact stated that both the driver's and passenger side front tires had also been damaged by the crash into the guard rail. The contact stated that police were on the scene and wrote a report. The contact stated she had been treated by EMS, but was not transported to a hospital. The contact stated she had pain in her neck and both shoulders. The contact had the vehicle towed to an independent mechanic in her home state. The mechanic diagnosed the vehicle and determined that the right and left control arms needed to be replaced and that the pinch bolt at the UCA ball joint and the knuckle had failed and needed to be replaced. The vehicle was repaired. The manufacturer was informed of the failure. The contact had been contacted by her local dealer about NHTSA Campaign Number: 24V132000 (Suspension and Steering). The contact related the crash to the recall. The contact had not taken the vehicle to the dealer for the recalls and the vehicle was not repaired. The failure mileage was approximately 70,000.

Mileage: 70,004

The contact owns a 2021 Jeep Grand Cherokee. The contact stated that the vehicle was recently repaired under NHTSA Campaign Number: 24V132000 (Suspension, Steering). The contact stated that approximately one week after the recall was completed, while driving approximately 40 MPH and following a curve in the roadway, the contact heard an abnormal clicking sound coming from the suspension on the front driver's side wheel well. The contact stated that prior to the recall repair being completed, the vehicle had never made abnormal sounds from the front suspension. The contact related the failure to the recall repair. The contact had taken the vehicle back to the same dealer and was informed that a diagnostic test was needed. The contact declined, and the vehicle was not repaired. The manufacturer was not informed of the failure. The failure mileage was approximately 36,000.

Mileage: 36,000

The contact owns a 2021 Jeep Grand Cherokee. The contact stated that the power steering failure warning light had illuminated. While attempting to steer the vehicle, the steering wheel felt loose while driving at various speeds and the vehicle was difficult to steer. The failure had become more persistent over time. The vehicle was taken to the dealer who diagnosed that the steering gear had failed and needed to be replaced. The dealer informed the contact that the failure was related to NHTSA Campaign Number: 23V352000 (Steering); however, the VIN was not included. The vehicle had been repaired. The manufacturer was made aware of the failure and confirmed that the VIN was not included in the recall. The failure mileage was 58,000.

Mileage: 58,000

See attached document for complaint.

on mopar recall service done shows it had been serviced and bunch of lies i have never taken my 2021 jeep to get serviced for power steering issue. barely came out 1 week ago and crazy service man at BOGGUS TIPTON JEEP in Brownsville texas named Josh, white male wanted to charge 4500 dollars to repair knowing supposibly there was an issue recall and i declined so wanted to charge me 2500 after i declined. he was more than likely gonna charge chrysler and me both ways to make the dealership double the money for a bull**** fix. my jeep has never been in service for the power steering recall. after readings previous comments i think chrysler is lying that the fixed and issue on many customers of recalls. [please check your vin and put a complaint and call chrysler like i am tomorrow and will get an attorney involved for a false fix and claim

Vehicle quit running while driving was going about 5 miles an hour just shut down tried to restart cranks but will not start no safety issues We had to call a tow truck and have vehicle towed to dealer has about 24,000 miles on it. It sounds like a fuel pump issue. Valley motor city Jeep in Cuyahoga Falls, Ohio, 330-937-9481 where the vehicle is being repaired called me Friday 9/6/24 and said they ordered a fuel pump I talked to Christy, the service writer she said parts will be in next week. does Chrysler have any recalls on this?

Service power steering, blind spot alert temporarily unavailable, seatbelts not buckled came on and started beeeping, start/stop not ready, and service electronic stability control all turned on at once. I pulled over to the side of the road to try to restart the vehicle and I lost my power steering.

Recalled Rear Coils, over 2-3 months ago, Taken to Jeep Dealership in Morgantown Wv, Taken for front ball joint knuckle pin coming lose, Causing the upper ball joint to start to make noise, unable to control steering when raining or going over bump video was send to mopar when claim and complaint at the time, Prior two weeks before also called and report it, someone canceled my call, and said they had no remedy at that time. Was told they had no remedy for recall at that time. Morgantown jeep then proceeded to fix the rear suspension coil recall. Never notified me the part that was recalled was in fact broken when it was removed. Instead replaced it then told me my rear suspension, Structs, and say bar links are broken on both sides of my rear end which mechanically is attached to these coils which is the resulting damages of driving the vehicle for 40,000 miles with improper installed coils. I report this to Mopar when giving them the car, the rear end always bounced. I went through my first set of tires in less than 18,000 miles due to this. My Case managers name was mary, She was very Rude. Called me a liar more than once. They would not even call me to come pick my car up. When talking to the Customer service guy at jeep in morganttown. He said mary said fix only the parts and only what the exact recalled said. and they would not evaluate or do anything for my Front control arm and pinch bolt, they tighted it, I even submitted photos where they just tightened it submitted to mopar. Also asked for submission of buy back program due to value dropping more than 10,000 dollars in 3 weeks time, Attempted trade off for 38,000- owed 42,000 in Octor 2022. Nov price dropped to 32,000 trade in. Value now for trade in due to severity of mechanical issues is now down to less than 28,000, I said 55,000 dollars for this car. I have a 2.5% interest rate and did not carry over anything over MSRP on this Vehicle. I am unable to trade it. And the vehicle is barely drivable.

Frequently all lights go on while driving check engine goes on here and there on the highway. Loud noise when you start the car and continues for about 2 min after the car is turned off as well.. All lights went on and was unable To move the vehicle in the middle of a street. I have taken the vehicle in several times to 2 different dealers and I am told there’s nothing wrong with it. It’s a danger to my family and I for the car to continue to do these things as the car is unable to be moved..

The contact owns a 2021 Jeep Grand Cherokee. The contact stated while driving 30 MPH, the vehicle inadvertently lost motive power. The contact pulled over to the shoulder of the roadway, where the vehicle was able to be restarted. After restarting the vehicle, the contact became aware that the electronic power steering was not functioning properly, requiring increased effort to maneuver the vehicle. No warning lights were illuminated. The vehicle was taken to the dealer however, the vehicle was not yet diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was 25,000.

Mileage: 25,000

The contact owns a 2021 Jeep Grand Cherokee. The contact stated while driving at an undisclosed speed, the steering wheel became difficult to maneuver. The contact stated that an unknown warning light was illuminated. The vehicle was towed to the dealer however, the vehicle was not diagnosed. The dealer stated that the vehicle had experienced a battery failure, and the battery needed to be replaced. The vehicle was not repaired. The contact stated she had not noticed a failure with the battery. The manufacturer was not made aware of the failure. The failure mileage was unknown.

[XXX] just south of Grapevine, CA, is a 4-lane freeway, speed limit 70 mph. It is quite steep, perhaps 4 or 5 %. It is very heavily traveled, and is used by a large number of 18-wheelers. It has a slow lane on the far right, for trucks and cars pulling trailers. I was in the #1 lane, traveling at 70 mph. About 5 miles south of Grapevine, CA, the car completely lost control of the steering. I came within inches of impacting the guard rail, and hitting a large tractor-trailer. By braking gently, and making greatly exaggerated steering inputs, I was able to maneuver to the slow lane, and, driving at less than 15 mph, was able to get to a truck stop parking lot, where the car was towed to a Jeep dealer. This is the third catastrophic safety failure this car has suffered. The first was explosion of the front transfer case, scattering transmission parts all over the road, the second was the failure of the left front axle boot. which spread grease onto the brake disc. Fortunately, both of these problems occurred at very low speed, so accidents were avoided. This last failure almost killed me, my wife, and my little dog. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

April 8th 2024 jeep was at total stop then car jolted forward and unable to stop the vehicle from driving forward lost control of car until it hit a car then fence then a brick wall total loss both air bags deployed

The contact owns a 2021 Jeep Grand Cherokee. The contact received notification of NHTSA Campaign Number: 24V132000 (Suspension, Steering) however, the part to do the recall repair was not yet available. The vehicle was taken to the dealer, where it was inspected, and the dealer determined that the upper control arm pinch bolts needed to be replaced. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

The contact owns a 2021 Jeep Grand Cherokee. The contact received notification of NHTSA Campaign Number: 24V132000 (Suspension, Steering); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

The contact owns a 2021 Jeep Grand Cherokee. The contact received notification of NHTSA Campaign Number: 24V132000 (Suspension, Steering) however, the part to do the recall repair was not yet available. The vehicle was taken to the dealer, where it was inspected, and the dealer determined that the upper control arm pinch bolts needed to be replaced. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

Mileage: 18,000

There is an open recall and a remedy was released about 2 weeks ago. I have attempted to get this fixed but the dealership stated the manufacturer will only allow each dealership to order two parts at a time. There is an extensive waitlist resulting in the issue to continue without fixing it in a timely manner and continuing to put mine and my family’s lives at risk as well as other motorists.

UNKNOWN, reared ended an 18 wheeler and the findings do not show that forward collision or steering operated to prevent the accident.

The contact owns a 2021 Jeep Grand Cherokee. The contact received notification of NHTSA Campaign Number: 24V132000 (Suspension, Steering) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.

There is a Manufacturer Recall Number10B NHTSA Recall Number24V-132 Recall StatusRecall Incomplete, remedy not yet available. When calling the dealership to schedule the fix they said they don’t have one and don’t know when one will be available they haven’t been given that information. In the meantime am I just supposed to drive a Jeep that could crash at any given time.

I went to turn on my Jeep Grand Cherokee L and received a "service power steering error message". I turned off the car, and when I went to turn it back on the reverse detection warning went off, the odometer consistently blinked and the service engine light came on. I was unable to reverse the car or drive the car forward and required it to be towed. I had two small kids in the car without power steering so significantly at risk. The vehicle is enroute to the local Jeep dealer and there were no warning signs or issues with the car prior.

As I was driving vehicle steering got really hard and all lights come up on the dash, pulled over and turn engine off wait for a while and turned back on, problem didn't solve, I contacted the Dealer before and they say there is no recall for these issue on these vehicle, it is very Danger and scary to be driving and not knowing if is safe or not.

Driving down road and stopped at stop sign and started to go Anglo-Saxon power steering And out warning lights came on

Dear NHTSA, I am submitting a complaint regarding persistent power steering issues in my Jeep Grand Cherokee L. The recurring problem, specifically the "power steering unavailable / ALM unavailable" error, remains unresolved despite repeated attempts to address it through service appointments. This issue is concerning, and I believe it poses a safety risk that requires urgent attention. 1. Component/System Description: The power steering system in my Jeep Grand Cherokee L consistently displays the "power steering unavailable / ALM unavailable" error. 2. Safety Concerns: The unresolved power steering issue has created significant safety concerns. The sudden unavailability of power steering functionality affects the vehicle's maneuverability, posing a risk to both the driver and other road users. 3. Dealer Response: I have brought this matter to the attention of the dealership during multiple service appointments. However, a satisfactory resolution has not been provided. The unavailability of loaner vehicles during service appointments has further exacerbated the issue, as I rely on my car as my sole mode of transportation. 4. Documentation: I have documented the issue with screenshots of the error messages, providing clear evidence of the recurring problem. 5. Seasonal Limitation Claim: Disconcertingly, I was informed that a resolution could only be pursued during the winter season. This limitation is puzzling and raises concerns about the effectiveness of the proposed solution. 6. Prevalence of the Issue: A cursory online search has revealed that many other Jeep Grand Cherokee L owners are experiencing similar power steering problems. This indicates a broader issue that requires thorough investigation and resolution. I am willing to provide any additional information or collaborate in further investigations.

I was traveling on a road with light snow. There was a bend in the road. I lost steering and manual breaking causing the vehicle to strike a telephone pole head on. My air bags did not deploy.

Chrysler (corporate = Stellantis) is refusing to accept manufacturing responsibility for the extensive damage to my 2021 Jeep Grand Cherokee L (16,000 miles – with completely timely and up-to-date maintenance) when the steering components literally FELL APART while navigating out of my paved driveway at under 5mph with NO collision, provocation or explanation on September 2, 2023, rendering the vehicle undriveable. There was an ‘unofficial’ recall on the components. It should still be under warranty but, although none of the automotive professionals can come up with a reason why this happened, Stellantis Corporation is refusing to take any responsibility (or even communicate with anyone – other than to send generic emails saying ‘no’, with no viable explanation). NOTE: This vehicle was purchased new from Stateline Jeep/Chrysler in Fort Mills, SC. RECALL: [XXX] Many thousands of $$ in repair costs (IF, in fact, it can even be repaired – as the required parts have been on national backorder for all of these months.) and many thousands of $$ in rental car costs (vehicle has been at the dealership for 3+ months). All details, reports and pictures have been carefully documented by me. If this had happened on the major/busy road that I was about to drive on and/or ultimately the highway where we were headed instead of in my driveway, the results would 100% have been catastrophic for me/passenger and very probably other victims on the road. NOTE: I have pictures and other important documentation - this website won't let me upload. Please give me an email address to send them to. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Steering assist stopped working and EPS fault warning light, front crash collision detection fault, and front crash collision detect turned off, and traction control indicators appeared. After 3 cycles of the ignition and driving for 10 minutes to a safe location the warning lights went off and steering assist was restored.

Power steering became unavaible with no warning upon turning on my car.

EPS steering warning light activated. My VIN is not subject to NHTSA recall 23V-352, but that recall applies to Jeep Grand Cherokees built between 1/27/21 and 4/4/23, and mine was built 9/2021, so I'm not sure why it doesn't show a recall for my VIN.. This warning light seems related to that recall, and there might be many owners not being subject to the recall that should be.

While driving 70mph on highway, all lights on dash illuminated, lane assist malfunctioned, wipers went on, blinkers stopped working, vehicle lost speed quickly. Was able to move it off the road, but stopped running before being completely on shoulder. Vehicle would not turn on again in any capacity and hazard warning lights would not function. Needed to have vehicle towed, awaiting final report on issues. No warning was given before this malfunction occured.

The contact owns a 2021 Jeep Grand Cherokee. The contact stated that while her daughter was driving approximately 25–30 MPH, the power steering became inoperable. The contact stated that the Lane Keep Assist warning light was illuminated. The vehicle was taken to the local dealer, where it was diagnosed that the steering column needed to be replaced. While driving 45–50 MPH, the power steering became inoperable, and the vehicle shut down. Several unknown warning lights were illuminated. The vehicle was towed to the local dealer but was not diagnosed or repaired. The manufacturer was contacted, but no assistance was provided. The failure mileage was approximately 12,000.

Mileage: 12,000

I have under 13,000 miles on my car. When i had barely 11k miles, my whole computer system and power steering system shut down 8 hours from my home while on a road trip with my three children and our dog. It left me in the middle of busy traffic and easily a target for oncoming traffic and was very dangerous. The steering g could barely be turned at all. We had this fixed and it’s happened again. I just returned from a trip. I was on my way to school and got stuck in rush hour traffic with my child in the car. The power steering and computer system locked up again and no air would work in the vehicle and the heat index is 115 today! I cannot trust this car and there are numerous lawsuits and complaints regarding this same issue! We could easily wreck and it would be life altering. The current situation is not showing up in my app so I only have the one incident. I’ve never felt so vulnerable. And Jeep is no help.

On May 4, 2023, immediately upon starting the car, warning lights were illuminated: Blind Spot Alert Unavailable - Service Required; Stop/Start Unavailable Service Stop/Start System; Service Electronic Stability Control; Oil Change Required; Service Power Steering; Check Engine Light. Vehicle had no power steering. It was taken to the dealership several hours later, and at that time no warning lights came on and the car had power steering. Dealership indicated that there was nothing wrong with the vehicle. On July 1, while driving 75 mph on I-95 in New Hampshire, while on a road trip from NY to Maine, multiple warning lights illuminated and vehicle immediately lost power steering. I was barely able to get it to the shoulder. Not one Jeep dealership in the area was available to see the car. A local mechanic was able to hook it up and determined that the car lost connectivity. He agreed to keep the car while we continued on our trip with a rental car we found and contacted our Jeep dealer. Two days later, while waiting for our Jeep dealership to tow it home, we learned that the vehicle was completely dead and won't even accept a charge to the battery. Chrysler Customer Service was called and a case was opened on July 3rd. Upon calling back on July 5th, I learned that they "closed" the case. No one could explain to me why and I asked for it to be reopened. Called back on July 11th and spoke with a different representative who indicated the case was "closed" and there was no indication of my call from July 5th. Reiterated and clarified all information and now await a call from a Specialist. The car is still not in NY and is still at the mechanic in NH waiting to be picked up by Jeep to be inspected and fixed. My safety and that of my family, and those in the cars around me, were put at risk as a result of this incident as I lost the ability to steer the vehicle while traveling at 75 mph.

Not the first time but while I am driving the car steering will lock and I can no longer move it. The latest was when I went to see fireworks with my kids and while on the way there I was going to turn and while turning the steering locked and I couldn’t turn anymore so I had to break before I hit a pole but another car almost crashed into me, honked at me, and flicked me off. On the way home I was driving straight and Had to turn but couldn’t because the steering wheel locked and I almost drove into a canal. This is a safety issue that concerns me and I am scared for my life and my kids life and at this point I’m scared to drive because I don’t know when it will lock. I’ve taken it to jeep many times with no solution.

While driving on a major interstate going 75mph lost power steering suddenly and was unable to control the vehicle. Air alert went off stating they were not functioning. Adaptive cruise control stopped working, lane departure stopped working. Every single alert that could be alerting was going off simultaneously. Seat belts were fastened, however seat belt alarm continued going off. Very scary and unsafe situation on major highway with 2 children in my car.

I was sitting in school pick up line with the Jeep off. I started it and everything was normal, until I pulled into the road. The power steering went out and the light on dash said lane management not working needs service. The light for the adaptive lane cruise control came on. I was driving and when I was trying to turn I would have to turn the wheel almost 360°! There was no issues or warnings lights prior to this happening. I called dealer and they got me in the next day. They say it needed a update but it's scary if this just happens without warning, especially if you are on the road.

While driving a short distance from home, the power steering in the vehicle went out. Unable to straighten the vehicle out, the car jumped onto a sidewalk, knocked over a light pole and drove through someones yard until the power steering kicked back in and allowed the vehicle to return to the road. Had there been someone walking on the sidewalk, or someone in the front yard of the home, it could have caused a death. Since the accident, the car has been in the body shop awaiting repairs. There were no codes present when doing diagnostics.

Car has had erratic electric steering at low speed when making turns. Weird noise from electric steering system. We drove 6 miles to a local park. Walked the trails then got back into this car. Started up. Warnings came up on screen. 1 Service Stability system, 2 service blind spot monitor system, 3 rear collision avoidance unavailable, 4 Blind spot monitoring system became inoperative. 5. Electric steering became extremely difficult to operate. We restarted car 2 times and all the above warnings came on each time. As it was Saturday Evening, we limped car home. Parked in Garage and I started it 2 hours later with all the above warnings. Left overnight and started Sunday afternoon 2/11/23, no warnings. Drove car to selling dealership, parked in line for repairs and it is still there. Dealership has finally gotten in an entire electric steering assembly, as this was the stored codes from 2/10/23, and they are supposed to be installing it tomorrow 2/24/2023. Failure of an electric steering unit on a car that has no physical connection between the steering wheel and the front tires is a chilling event that needs tobe investigated. Thankfully I did not wreck the car, but I parked it because of the malfunction, and on hindsight, I should have had it hauled to the Dealership instead of driving it there.

Turning the car on, there was a failure of our power steering and the steering wheel was not functional. Check engine light and power steering error lights came on. After turning car on and off, we were able to drive (check engine light remained on) to a dealership. They performed a software update that Chrysler released in Oct 2022. This is the second time this has happened to us (first in April 2022, car had to be towed), there are forums of similar issues for this model. Dealer was able to pull the codes and said they have seen other similar instances of this issue. "We cannot guarantee this won't happen again" it was physically inspected and did not see any obvious issues. This is absolutely a safety issue and should result in a recall in my opinion if it is a known issue that is a safety hazard.

Driving down a steep icy hill all warning lights illuminated and power steering completely failed. This is the second time for this specific failure. The vehicle is extremely hard to control without power steering and could have easily caused an acident. The vehicle was repaired at a local dealership both times.

Vehicle had no high beams. Vehicle has no running lights at night. Rear console climate control intermittently works. Idles at 1500 on a cold start. Vehicle doesn’t have power steering when started in a cold day. Have to turn off and on to fix.

Power steering failed for a day then was fine the next day. Our safety was not affected as it occurred at home. We received no recall regarding the issue. Dealership reported it was an "RSU" and corrected the issue with a software update

The contact owns a 2021 Jeep Grand Cherokee. The contact stated while driving 10 MPH and approaching a parking spot, several warning lights illuminated, and the steering wheel became difficult to turn. The vehicle was not drivable. The contact towed the vehicle to the local dealer, where it was diagnosed with needing the two batteries to be recharged. The batteries were recharged but the contact continued to experience the failure. The contact took the vehicle to another local dealer: Normandin Chrysler Dodge Jeep Ram FIAT (900 Capitol Expressway Auto Mall, San Jose, CA 95136:(408) 580-8875), where it was diagnosed with needing the two batteries to be replaced. The vehicle was repaired but continued to experience the failure. The contact towed the vehicle back to the first dealer: Putnam Chrysler Jeep Dodge. The vehicle was not diagnosed or repaired. The manufacturer had been informed of the failure. The failure mileage was approximately 13,550.

Mileage: 13,550

Both my power steering and lane assistance have been going unresponsive. Upon further investigation it sounds like this is a problem with numerous 2021 Jeep grand cherokee Ls and there is no recall. No power steering is a very dangerous situation

Power steering unavailable icon shows on dash and power steering is unavailable. Loss of power steering is safety hazard placing us and others at risk. Seems to occur more often in cold temps. Have contacted service department but have not heard back from them as of yet.

Power steering becomes unavailable; the car will not drive; all safety features become unavailable. The first time happened in April 2022, vehicle only had 6k miles. I had to remove the power steering fuse and put it back in for the system to reset. The vehicle was taken to dealer for rapid response recall. October 2022, went to start car and the same message came out regarding power steering and safety features being unavailable, car would not start and had to reset the power steering fuse. The system reset, but now the engine light is amber and will not turn off; the vehicle has 16k miles. I will be contacting the service department first thing Monday morning

This is the second time the power steering and other lane assist devices have gone out in my car. It is completely undrivable and Jeep advised last time they didn’t have a fix.

Vehicle reported on instrument cluster a loss of Electronic Stability Control, Power Steering, blind spot alert, adaptive cruise control, and cruise control. We have been having electronic issues for >2 months. Previously the vehicle reported an estart fault and would randomly engage the ebrake. It would not allow disengaging the ebrake unless the car was restarted and/or hood was opened and shut. This occured while turning left at a light causing the vehicle to abruptly stop in the intersection. We have had the vehicle serviced 2 times, and now will return it for a third time for these electronics issues.

When I started the car and backed out I was alerted that the power steering had a failure and lane departure warnings also. Power steering was not working. Left car for an hour and when I restarted it, warning light was off and steering worked again. Random power steering failure is extremely scary.

Driving vehicle at highway speeds, indicators and alarms started going off saying the power steering, airbags, brake assist, and park sense features were unavailable. I exited the interstate, parked in a nearby parking lot, turned off and restarted my car. All indicator lights were normal, so I began driving again. Approximately 43 miles later, also driving at highway speeds, the same indicator lights and alarms appeared. I exited the highway and tried turning off and restarting the car. Upon restarting, all indicator lights and warning messages stayed on, and the power steering was no longer functional. The car had to be towed to a local dealership.

Two issues: power steering warning with no fix. Light remains illuminated. Second: ALM (Active Lane Management) will turn off sporadically and not turn back on. Sometimes takes a few stop and restart of the engine for the ability to turn back on.

Vehicle is making a knocking noise when in drive and fully stopped. This occurs after drive the vehicle for about 10 miles, once the engine warms up. I've been told that it was a purge selenoid and it's normal. Was also told it was an EGR Valve and also advised that it was the air suspension. Meanwhile they have a open star case stating it's the motor mounts. 100s of people are having the same issue on the facebook group I'm in, as well as forums and no one is getting anywhere. Also my radio system is making a hissing noise and the android auto connection is not stable and doesn't stay connected. They currently have no fix for this. My steering wheel is slightly off to the right to go straight. They stated the alignment is good and that it does that because incase the driver falls asleep, it would drive them off the road instead of into oncoming traffic. That's sounds extremely bogus and very dangerous.

2021 Jeep Grand Cherokee L Limited: Looses power steering and the light comes on and a message saying power steering unavailable. Took it to the dealer and they ran the code as the aux battery going below voltage threshold. They’ve changed this battery once already due to the same issue and the battery expanding because of the issue and the tsb (?) 3 times to try and fix this issue. This is about the 6th time I have taken it in. Chrysler lacks at figuring out what is wrong. They’ve gone through every wiring harness everything.

Electrical issues stalled car without warning while driving. Vehicle restarted briefly and stalled again with electrical warnings.

Airbag System Service Required light came on last night and then turned off. Power Steering Unavailable has come on two more times since my last time filling this out.

This vehicle has so many issues. Including but not limited too: Car play not working, Start/Stop function not working with no message as to why, Power steering becoming unavailable both at the start of a drive and during a drive, battery under passenger seat was expanded on the bottom, 4wd service light comes on randomly(mostly when started with the app) and many other issues.

The contact owns a 2021 Jeep Grand Cherokee. The contact stated while driving approximately 45 MPH, the service power steering warning light was illuminated with an audible chime. The contact stated that while attempting to move to the side of the roadway the vehicle lost power steering functionality. The vehicle was driven to the residence and then towed to the dealer. The dealer diagnosed the vehicle and determined that there was grease in the power steering connectors and cleaned the connectors. The vehicle was repaired. The manufacturer had not been informed of the failure. The failure mileage was approximately 38,000. THE CONSUMER MENTIONED ANOTHER RECALL NEEDING TO BE COMPLETED, BUT THE NECESSARY PARTS WERE UNAVAILABLE. THE RECALL CONCERNED THE TAIL LIGHTS.

Mileage: 38,000

While driving on the highway, there was a massive electrical system failure, resulting in the power steering, air bag, lane management, emergency braking, and other systems failing immediately and without warning. Vehicle was almost impossible to operate, but an accident was avoided. These failures not only put the vehicle's occupants at risk (no air bags), but also other motorists with the sudden loss of power steering. Cursory research shows this is a somewhat common issue. The vehicle is being towed to the dealership to be inspected, but due to the safety issues this warrants a report.

Power Steering Warning see dealer for service light appeared on dashboard upon starting vehicle. I tried restarting the vehicle 7 times, and it did not reset the light. Also, the steering wheel is very heavy to turn. It is available to inspection upon request. I will be taking it to the dealer tomorrow. I did not leave my parking lot because it occurred upon starting the car, and I was unable to take my children to tee ball.

There are lots of non stop electrical issues with this car , main problem they had a internal recall for power steering wheel, few weeks later I lost control of the power steering wheel while driving it had an error massage on the main dashboard , “power steering currently unavailable service required “ . Luckily I was pulling out of a parking lot and was only going few miles an hour and I was able to stop , if I was going highway speed not sure if I was here typing this . The car barker have 8500 miles on it and it’s a major safety hazard . From what I understand I was not the only one with that issue and jeep sweeps it under the rug , if they aware of the issue why they don’t contact the car owners to bring them to fix the issue. ? Only when someone dies they will

Steering wheel is very difficult to turn. The difficulty seems to vary somewhat with the temperature-- with the car extremely difficult to turn when both the car and weather are cold-- though even when warm it is more difficult to turn than it should be. The car operates as though there is no power steering when cold, or as if some component of the power steering is bad. The steering wheel also makes a ticking/brushing sound when turned (some component catching or rubbing against another component within the steering column). My safety is at risk because maneuvering the vehicle is difficult. It is especially difficult to maneuver at higher speed (the wheel is almost impossible to turn). Local dealership tested the vehicle and didn't report that they noticed any problems, though they never actually listened for any kind of friction or ticking in the steering column. They also have no frame of reference for how the steering wheel SHOULD turn, since they don't own the car, and as such would not be able to tell if there were a problem by feel alone. No warning messages appeared.

The contact owns a 2021 Jeep Grand Cherokee. The contact stated while driving 75 MPH, the power steering assist, traction control, lane assist, emergency brake, backup assist, air bags, and check engine warning lights all illuminated and the vehicle failed to operate and function as needed. The contact used excessive force to steer the vehicle off the road and had to repeatedly pump the brake pedal. Additionally, the turn signals and warning lights failed to operate as needed. Due to the failure, the contact had the vehicle towed to a dealer however, the mechanic was unable to diagnose the cause of the failure. The manufacturer was also notified of the failure but offered no assistance. The vehicle was not repaired. The failure mileage was 19,146.

Mileage: 19,146

Power steering and lane keep assist have failed 3 times already for a new vehicle with less than 5k miles on it. Driven to/from work only.

This is my second attempt to get someone to reach out. I have a 2021 Jeep Grand Cherokee L with approximately 3100 miles. This vehicle has been in the repair shop a minimum of 10 times. Power steering goes out at times while driving. This vehicle falls into the Lemon Law. I have been unable to reach anyone at Jeep Headquarters to assist with resolving this buy back. No one has returned my calls. This is a very serious safety concern

The power steering and adaptive lane control system repeatedly fails. Loss of power steering makes the vehicle harder to turn. This problem was reproduced by a dealer and supposedly corrected by way of software update. This problem has not been corrected and continues to reoccur following the software update. The lamps for the power steering and adaptive lane control system appear when the systems are not working.

This vehicle had a new complete transfer case after owning 3 weeks was in the repair shop for approximately 1 month. 1 week later power steering goes out. back at the dealership. Power Steering goes out again get back 1 day and Power steering goes out as I am driving. Back to the Dealership. 3 x power steering goes out. Now says a repair has been done. This week transmission and interior lights possibly going out. Car purchased new November 4, 2021 has less than 3000 miles on it. Has been in the repair shop approximately 3 months of the 4 months its been owned. This car actually scares me to drive it because I never know what's going to happen.

On certain mornings, when the temperature is below 40 degrees, when the car is started it states that the power steering is unavailable and service is required. The power steering is sluggish and is not easy to drive. As the temperature warms up during the day, the power steering will return. It has been to the dealership on three occasions and currently there is no fix for this problem. Chrysler has told me that the problem is intermittent and the car is drivable without power steering. There is also a service bulletin on this and they expect a software update in the middle of the 1st quarter. We are now near the end of the 1st quarter with no fix in sight. What's more worrisome is that they are saying the vehicle is drivable. This problem has been confirmed by Chrysler and the dealership.

The contact owns a 2021 Jeep Grand Cherokee. The contact stated that while starting the vehicle, the steering wheel was difficult to turn. The contact stated an unknown warning light was illuminated. The vehicle was taken to a local dealer where it was diagnosed with needing the charging system replaced. The vehicle and repaired; however, the failure persisted. The manufacturer was informed of the failure and suggested that the vehicle be taken to the dealer to be diagnosed. The failure mileage was approximately 2,000.

Mileage: 2,000

The vehicle lost both power steering and lane keep assist during normal operation. The mechanical fall back steering still works, but that requires significant more force to turn the steering wheel. The issue went away next time I started the vehicle.

Warning came up that Power steering is unavailable. There have also been numerous occasions before this where no warning has come on, but the steering wheel has a bad vibration while driving

Power steering randomly goes out and random electrical issues and faulty sensors indicators. Vehicle has 8,000 miles I fear for my safety to safely operate this vehicle putting my life in danger and others on the highway.

Power steering is intermittently unavailable

Power steering not available. Steering became manual

Driving on a highway when I got multiole error messages on my dash informing me that my power steering was unavailable, blind spot was unavailable, AEB was unavailable, ACC was unavailable, as well as active lane management was unavailable- and to service these immediately. My dash continued to beep and filter through these error messages for the remainder of my drive. During this, none of these features were working- as well as my power steering not working. This is the second time this has happened. Both times at highway speeds. Appointment has been made at dealership to have it looked at.

On several occasions, the vehicle lost power steering, making it difficult to maintain control.

The power steering while driving turns off sporadically. You need to power off and power on the car to get it to come back. This is a safety issue for people that are not strong enough to handle a car without power steering. Jeep is stating there will be a module update sometime in the 1st qtr and not sure when that will be. They are also saying 1st qtr could mean end of May as they are on a different quarterly calendar.

What component or system failed or malfunctioned, and is it available for inspection upon request? The power steering system light has came on several times randomly since vehicle was purchased in November. How was your safety or the safety of others put at risk? My families safety is at risk due to the loss of power steering and leaving us stranded unless we choose to drive the vehicle with the power steering light on. This is extremely unsafe for not only us but others on the road if we were to lose power steering causing an accident. Has the problem been reproduced or confirmed by a dealer or independent service center? It has been in for service once so far to determine the cause. The dealer did a software update but we are still experiencing the loss of power steering. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? No it has not. Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? Yes the service power steering light was illuminated on the dash when the power steering went out. Problem first appeared in January 2022.

Occasionally start car and receive alert on dash stating the electronic power steering is unavailable and that lane management is unavailable. Vehicle has already been to dealership for another recall but it appears that the current issue still remains.

Came out from an event with my family, tried to start my car. Wouldn’t start. When it did start a bunch of lights same came on. Power steering unavailable, as well as active lane assist needs service.

When I turn on my vehicle, the error message Power Steering Unavailable will come on. Once the error message occurs, I can barely turn the steering wheel when I am driving my car. Most times after my car has sat (while I am work), the message will clear and power steering will be available again. On average this has been occurring every other day. The Jeep dealership where I bought my car has deemed it undrivable and taken it off the road until the problem has been corrected. Also when this light comes on, the Active Lane Management warning light will come on and doesn't work either.

The power steering icon lit up on the dash saying to bring it in for service. Tbe steering felt labored. The vehicle had under 2000 miles on it. After driving around for about 30 mins and then turning it off and going into a store I css as me out turned in the vehicle and all was fine again. The lane departure icon also said it was unavailable. This seems to happen when the temperature is cold outside. There was also a yellow icon that looked like a car crash that lit up on another night and said to bring in for service emergency braking was unavailable. These is quite unnerving gvyo happen in a brand new vehicle. I have read of many others having similar issues with their grand Cherokee L

The contact owns a 2021 Jeep Grand Cherokee. The contact stated that while driving at 25 MPH, the "power steering unavailable, service required," appeared on the instrument panel. As she began to drive to the dealer, the "active lane management unavailable, service required" warning also appeared on the instrument panel. Once at the dealer, she was informed that a software update would be performed on the vehicle. Five days later, the "service four-wheel drive" warning message was illuminated on the instrument panel. The vehicle was taken back to the dealer where the computer module was reset; however, the failure returned, and the vehicle was taken back to the dealer. A service tech informed the contact that he had been instructed to reset the computer module and that he knew that the reset would not correct the failure. The manufacturer had been notified of the failure and the contact was given a case number. The vehicle had yet to be repaired. The failure mileage was 2,623.

Mileage: 2,623

Starting in December of 2021 I had no power steering. It went out and the light came on in the dashboard. Then again January 6th it happened again while driving my daughter to school. At this point it’s the second time and I realize it’s an issue. I brought it to dealership. They ran codes couldn’t find anything. Said next time it happens to bring it right in when the light is on. It’s very intermittent. It randomly will have no power steering. So fast forward to a week later, Jan 16th it went out again. I immediately drove it to the dealership in the middle of a snowstorm ( with no power steering) they ran the codes and I showed them a pic of my dashboard. Said the 4 codes that popped up have no update or fix. I have had a loaner car since. It’s 1/31/2022 at this point. It’s been 2 weeks. They are telling me an update should be coming. So I am paying for a vehicle that is unsafe to drive and I don’t even have. Also an issue that has no fix! I can not drive a half an hour back and forth to work and back and forth to my daughters school and have no power steering. This vehicle is unsafe to drive!!! Dealership doesn’t seem to have a fix either. Each week they say an update is coming only to call a week later with the news there is no update. Meanwhile my brand new car is just sitting at the dealership in the parking lot. Same car that I’m paying on each month. That is too dangerous to drive.

The power steering is failing randomly on this new car with only about 8,000 miles. It mostly happens when it is colder and first thing in the morning. A message appears that says Power Steering Unavailable, Service Required. It also gives another error message that the lane departure assistance is not available, service required. I took the dealership, they claimed to fix it, and the next day, it had the same issue. They now have it and claim that only a software update can fix it. When the power steering is in a failed state the vehicle is harder to drive and does not have the lane assistance available.

On 1/28 my 2021 Grand Cherokee L with 658 miles suddenly did not have power steering. Leading up to this event, I warmed the car up for 10 minutes, then drove 1.5 miles to a nearby store without incident. Upon returning to the car, as I backed out of the parking spot, I noticed the power steering icon was lit on the dash and a warning message appeared saying power steering unavailable service required. I drove the 1.5 miles back home, parked the car, turned off the engine, let it sit for 5 minutes, then restarted the car and the same light and message appeared. The steering was difficult to manage, but fortunately I didn't need to drive very far and since I recognized the power steering was out, I was able to prepare for turns in advance. This could be a fatal flaw in the vehicle if driven at high speeds or if it were to happen unexpectedly while driving. On 1/29 I called the local dealer service department and scheduled an appointment for the first available time which is Monday 1/31. Upon starting the car this morning of 1/29, the light and message did not appear. I did not attempt to drive it. Upon reading Jeep forum threads, there are many other reports of the same problem. Jeep needs to quickly determine the cause of the issue and determine a sustainable resolution.

Incident occurred on 1/27, ~1,760 miles. V6, 4x4. Jeep Grand Cherokee L Limited I started the car and a red steering wheel icon popped up on the dashboard. Then a message popped up saying "power steering unavailable, service required". I was still able to drive the car but steering felt very "heavy". I've only had the car for 2 months.

Upon starting my vehicle in the morning (4200 miles on odometer) the power steering warning indicator came on. I noticed the icon after attempting to back out of my garage and the steering wheel felt hard to turn. With the vehicle being hard to turn, this put myself and child at risk if I continued to drive. I drove my child to school and returned the vehicle to my garage. Approximately 2 hours later, I attempted to start my vehicle and the power steering warning light did not come back on.

At 1321 miles Power steering went unavailable while driving, restarted car and it was still unavailable. Car now has 1700 Miles and have had the issue 7 times. Dealer can not get me in until Feb 15th, 2021. Which is unexceptionable. With no power steering other safety features are unavailable, like cruise control, lane senors and other. I’m making this claim hoping for a full recall on this issue. Many others having the same problem.

My power steering doesn't work. It happens when immediately turning the vehicle on. It makes it very difficult to turn the wheel when driving. I have tried to turn the vehicle off then restart but it stays on. The power steering light turns on and off as it pleases throughout the days/weeks. The vehicle has been inspected three times by the certified dealership. It first appeared in November 2021. Lane departure warning light comes in periodically causing the feature to not work.

What Component Failed: Power Steering & Lane Management. When Component Failed: 01/19/2022 at approx. 6:45am Car Available for Inspection?: YES Details: While driving from home to work this morning, the instrument cluster displayed an error message "Power Steering Unavailable Service Required" and a red warning light with a steering wheel and exclamation mark above it. I was traveling at approx. 55mph on the interstate. Because the power steering failed, the active lane management features also malfunctioned. Safety Impact: I was driving on the interstate at a high speed. Fortunately I was on a straight-away and had time to react for an upcoming turn/bend in the highway. Loss of power steering made it difficult to change lanes, merge, and make turns. This decreased safety by making it more difficult to control the vehicle. The lane management feature also malfunctioned and decreased safety. This features warns me if the car is crossing into another lane and also provides steering assistance to course correct when the driver doesn't respond fast enough. Because power steering and lane management failed, I had difficulty turning the vehicle and maintaining safe position in my lane, especially on curvy and high-speed roads. Inspection/Reproduction of Issue: The vehicle is currently at the dealer where it was purchased for inspection by the service dept. This issue has not been reproduced on this particular vehicle. However, this issue was confirmed and reproduced on another Grand Cherokee L I purchased in November 2021. The current vehicle I am reporting the issue for is a replacement car because the vehicle purchased in November 2021 also had the same issue with the power steering, lane departure and lane management.

Second incident in less than 2 months on Grand Cherokee L that has 2K miles. Vehicle experienced limp mode when stabilizer system malfunctioned when going 45mph. Began to stall and lost acceleration. Gas pedal was unresponsive. Second incident (~500 miles later) Power Steering Failure. Could not get vehicle out of garage. Luckily this malfunction did not occur on the highway. Was able to get it to dealer the next day and they fixed with software updates for only the effected power steering module. What other updates are needed and what happens if the braking system is next? I have lost all faith in Jeep’s ability to design a safe and reliable vehicle for my wife and 2 kids. My wife has anxiety driving her own car as well. The roll out of the L and Grand Wagoneer may be coming with potentially fatal flaws.

The contact owns a 2021 Jeep Grand Cherokee. The contact stated while driving at various speeds, the steering wheel was difficult to turn. The contact drove the vehicle to the residence, restarted the vehicle after waiting approximately one hour and functionality was restored. The contact stated that the power steering warning message was illuminated. The vehicle was towed to a local dealer but was not diagnosed. The failure persisted. The manufacturer was informed of the failure and was awaiting a response. The failure mileage was approximately 27,000.

Mileage: 27,000

When weather is 50F power steering light turn on, no power steering is available.

The car lost communication with the Body Control Module causing multiple features to malfunction, including power steering, while we were on the road. It's a 2021 vehicle that we leased only 29 days prior to the incident. Yes, with multiple important features malfunctioning at once, we were at risk. Fortunately, we were not on a highway or driving in inclement weather or this would have been even more dangerous. The problem has been confirmed by the dealer. The vehicle was inspected by the dealer after the incident. There were no prior warning signs and the problems came about rapidly.

On 11/11/21 I started vehicle and placed in drive to pull out of driveway. Upon moving the steering wheel became locked and would not allow me to steer. The “Service active dampening system “ warning came on along with “Service power steering”. I was able to put vehicle in reverse and back into driveway but the steering was still not functioning. After vehicle sat off for few minutes I restarted and appeared fine but check engine light came on. I took to dealer the same day. After 3 days they could only determine that the computer had shut down. No other explanation or resolution except that if happens again to have it towed there. What if this were to happen while driving at highway speed?

After first rain back floorboards we're soaked and now there is a mildew smell. Car does not drive correctly when excelling, and electronics are working sometimes and not others.

The contact owns a 2021 Jeep Grand Cherokee. The contact stated that after purchasing the vehicle from the dealer, she attempted to shift the gear selector to neutral, however, the gear shifter failed. The contact stated that the steering wheel ceased. The contact stated that there was no warning light illuminated. The vehicle was not drivable. The local dealer diagnosed the vehicle and informed the contact that the quadra drive needed to be replaced. The vehicle was repaired. The contact stated that the dealer attempted to repair the steering twelve times however, the failure persisted. The contact stated that recently the brake warning light was illuminated, and the contact was unable to turn on or turn off the vehicle. The contact took the vehicle to another local dealer Glendale Dodge Chrysler Jeep Ram Parts & Service (Glendale Dodge Chrysler Jeep Ram Parts & Service: (818) 242-4161) however, the mechanic was unable to duplicate the failure. The vehicle was not repaired but was pending repairs. The manufacturer had been informed of the failure. The failure mileage was approximately 500.

Mileage: 500

I WAS DRIVING MY NEW GRAND CHEROKEE WITH 121 MILES ON THE ODOMETER. AS I WAS MOVING FORWARD WITH THE VEHICLE IN DRIVE AND WAS ATTEMPTING TO TURN AROUND TO- RE-ENTER A HIGHWAY THE ENGINE STOPPED. I IMMEDIATELY PUT THE VEHICLE IN PARK AND ATTEMPTED TO RESTART THE VEHICLE NUMEROUS TIMES WITH NO LUCK. THE VEHICLE WAS STUCK IN PARK WITH THE WHEELS TURNED TO THE LEFT. THE REST OF THE ELECTRONICS WORKED BUT THE THE VEHICLE LOCKED IN PARK IT COULD NOT BE MOVED. THIS REPRESENTS AN EXTREME HAZARD TO THE MOTORING PUBLIC AS IF I HAD GONE 10 FEET FURTHER AND THE ENGINE STALLED I WOULD HAVE BEEN IN THE MIDDLE OF A BUSY HIGHWAY. THIS IS TOTALLY UNACCEPTABLE ENGINEERING BY JEEP. TWO TOWING COMPANIES ATTEMPTED TO UNLOCK THIS VEHICLE FROM PARK WITH NO SUCCESS. VERY HAZARDOUS AND DISAPPOINTING WORK BY CHRYSLER.

Mileage: 121

WHEN I SHIFT THE TRANSFER CASE IN TO NEUTRAL, FOR TOWING BEHIND MY RV, AND THEN PUT THE TRANSFER CASE BACK IN TO GEAR SO I CAN DRIVE THE JEEP THE POWER STEERING IS INOPERABLE FOR 20-30 MINUTES. IF I HAD AN EMERGENCY THE JEEP WOULD NOT BE ABLE TO BE DRIVEN FOR THAT TIME PERIOD. THE LOCAL JEEP DEALER CAN NOT FIND ANY CODES INDICATING A PROBLEM. I HAVE SINCE TEST DRIVEN OTHER 2021 JEEP GRAND CHEROKEES AND FOUND THE SAME PROBLEM

Mileage: 1,535