2024 JEEP GRAND CHEROKEE Unknown Or Other Problems

I am filing a complaint regarding my 2024 Jeep Grand Cherokee 4xe, which currently has a high-voltage battery fire-risk recall with no remedy available. This recall states the vehicle should not be parked in garages or near structures due to fire risk. This makes the vehicle unsafe to use as intended. My vehicle has also experienced four total recalls, repeated check-engine warnings, and it was in the service department recently (within the last week) with no mention of the battery recall and no resolution for the ongoing issues. I have attempted to contact my dealership (Fred Beans Chrysler Dodge Jeep Ram, Doylestown, PA) and the General Manager but have received no response for over a week regarding options for a safe loaner vehicle or next steps. The lack of remedy, the safety risk of fire, the inability to safely park or charge the vehicle, and the dealership’s failure to respond place my family at risk and leave the vehicle effectively unusable. I am requesting NHTSA’s assistance in documenting and escalating this unresolved and hazardous situation.

Recall 25V-741 (Manufacturer Recall 68C) affects my 2024 Jeep Grand Cherokee 4xe. The recall notice states that, due to potential high-voltage battery cell separator damage, the vehicle may catch fire even when powered off. Jeep instructs owners not to charge the vehicle and not to park inside garages or near structures. There is no remedy available, and Jeep has stated that remedy identification may not occur until Q1 2026, with additional delays expected for parts and repairs. As a result of these instructions, I am unable to store the vehicle safely at my home, since my residence only has attached garage parking. My workplace garage has also prohibited these recalled vehicles from entering due to fire risk. The vehicle is currently kept at the dealership because it cannot be safely stored. Jeep’s interim support is insufficient. They offer only $60/day rental reimbursement, which does not cover a comparable vehicle, and only $50 per rental period in taxes, leaving owners with significant out-of-pocket costs while their leased vehicles cannot be used for an extended period. This places owners in the position of either paying significant out-of-pocket expenses for an unsuitable rental vehicle, or continuing to park, store, or charge their vehicles in ways that contradict Jeep’s fire-risk guidance. While the recall is not labeled as a “stop drive,” the instructions functionally prevent safe use or storage of the vehicle. I am reporting this because the current interim guidance and lack of remedy create ongoing fire risk and practical safety issues for owners with no safe place to store the vehicle and no adequate interim solution.

I just recently purchased my vehicle through Mears Mazda locally in Lubbock, TX. At first i did not notice how unsafe it drove due to the recalls. The more i drive the vehicle i notice it feels like there is a resistance in braking or slowing down and getting stuck in certain gears when i am going at a lower speed below 20 mph. It causes concern for me if i am driving in a bigger city or in a traffic jam as this could possibly cause a major accident if a malfunction occurs with the vehicle causing me to cause a multiple vehicle collision on a highway or street. I did ask the dealership prior to signing " Are there any issues known with this model type of Jeep or recalls?" They simply stated no. I have told them that since i had just recently signed my paperwork Friday and trading in my prior vehicle would it be possible to reverse everything, he stated no. I do not know the laws in Texas or if there is an alternate route i can go about this due to it being a safety issue. When I've contacted Jeep there is yet a remedy to fix this issue.

On 11/1/2025 my 2024 Jeep Grand Cherokee 4xe lost propulsion in a middle of a left turn do to a recall that was sent to me 4 days prior. The jeep completely stopped and caused another person to rear end me. The recall has since been fixed but my damages have not yet been fixed. I was in an accident due to this Jeep recall and I now have damage to my vehicle and a ticket from the police for stopping in the middle of an intersection. I opened a case with jeep customer care 2 weeks ago and haven’t since received ANY update. I need assistance because nobody is taking accountability or fixing anything.

My vehicle is affected by Recall 25V-741 (FCA recall 68C), which involves a risk of high-voltage battery fire due to potential internal separator damage. FCA’s NHTSA filing instructs owners to refrain from recharging the battery and to park the vehicle away from structures or other vehicles until a remedy is available. The recall remedy is not available. FCA Customer Care advised me by phone that the vehicle is “safe to drive in e-save mode unless symptoms appear,” which contradicts the recall notice because the defect can cause a fire without warning or symptoms. This vehicle automatically recharges the high-voltage battery through regenerative braking and engine charging, making it impossible to comply with the instruction to “refrain from recharging.” During another discussion, a technician also told me that the “stop sale has nothing to do with the safety of the vehicle” and advised me to “drive normally.” When I asked about the prior cases where vehicles covered by this recall had caught fire, the technician replied, “Well, they’re still around, right?” This guidance minimizes the documented fire risk and contradicts the official recall filings. The vehicle cannot be safely used or stored under normal conditions, and no interim solution or transportation has been provided. The dealer stated they were instructed by the manufacturer’s warranty team not to assist and reiterated that no remedy exists. I am reporting the unsafe and contradictory guidance from the manufacturer and the inability to safely use the vehicle while the recall remains unresolved.

Driving on highway( no other cars or overpass in area) and sunroof on 2024 Jeep Grand Cherokee exploded. Sounded like a shotgun going off, then loud flapping sound . Fortunately the Sun visor was closed or the shattered glass would have caused serious injury to driver & passengers, and could have resulted in serious or even fatal accident. The noise of the explosion scares you & could cause you to have an accident, especially if the sun viser over the sunroof had not been closed. Caused me to have to get to side of road in a construction area at night, not a safe situation. Reported to dealer next morning, were told Chrysler would have to review to see if covered. This vehicle is less than 1 yr old! No warning and no previous problems with sunroof.

Emergency electric brake system has set up a number of times on its own always when it was parked. I was towing the car behind a motorhome ,it is 2024 grand Cherokee Jeep Summit with approximately 6600 miles on it ,the electric emergency break system set up going down the road at 50 mile an hour behind the motorhome. The motorhome has 650 hp engine. I didn’t even feel the brakes set up on the car. I saw a lot of smoke behind the motorhome . I pulled over and it turned out the electric brake set and I couldn’t get it to release. I called the dealer where I bought it to see if they could tell me how to release it. They referred me to jeep, I thought sure that they’d have someone but they referred me to a jeep dealer in Santa Fe, New Mexico The dealership had a tow co haul it to the dealership and told me tow ins were 3 to 4 weeks out before they could get in and look at them . After a month and they had not looked at it I had it hauled to Mike Shaw Jeep where I bought it. My concern is that had I been driving that car on interstate highways in Colorado 75 mph or states where it’s 85 miles an hour and the brake set up I’m going to be in the ditch or in the front of another vehicle killing my self and family or someone else family. This Jeep needs to be taken off the road before someone is Killed. I refuse to drive it.or let a family member drive it.have had no satisfaction from Jeep dealers. I had to have a car to drive so I had to spend another $60,000 for a car..

My jeep is a 2024, with just about 12,000 miles. On Monday, May 5, 2025. My Air Conditioner stopped working. It was only blowing out warm air. Now I’m told there’s some kind of AC leak and it will take 2-5 days for parks and a full day to repair. After reading reviews. This is a known issue with 2022 jeeps. This needs to be an issue with 2024. This is my 3rd jeep and I’ve never had issues like this.

I was changing my right rear tire due to a nail on a slight slope in my driveway and I had a roll away incident. The top of my driveway is a slight slope and then changes to fairly steep. My vehicle rolled off of my jack and jack stand and continued into the street. Fortunately there was no damage other than extreme stress

We have an unknown problem with a clunking/creaking noise while driving the vehicle we believe is coming from the front of the vehicle, possibly the suspension or steering. We are not sure we feel safe driving the vehicle since after taking it to the dealer three times in the past year, the dealer acknowledges the clunking but has not been able to identify and fix the issue. We have been told by the dealer it is safe to drive - but if they can't identify and fix the issue - how do they know that to be the case? Without being able to identify the cause of the noise and whatever resulting unusual wear and tear, will we have a catastrophic steering or suspension failure while driving the vehicle? Our 2024 Jeep Grand Cherokee 4Xe Trailhawk, (purchased new) has an "air" suspension - not sure if it's an option or standard on the Trailhawk models. We have had it in to the dealer three times for this issue - this last time the dealer had the truck for 16 plus weeks. The front stabilizer bar has been replaced multiple times, the upper and lower control arms have all been replaced, all four air shocks have been replaced, and a mounting bracket replaced. The dealer told us they opened a Star case with Jeep and the Jeep engineer has been on-site to examine the vehicle. After the engineer requested three different fixes that did not fix the problem, the dealer returned the vehicle and stated they are aware the issue persists and the Jeep engineering group is working on a resolution (even though they no longer have the vehicle in their possession to test solutions). They will notify us when a repair is available.

The entire vehicle failed with a No Start Issue. The vehicle will not wake up, can not jump off. My safety is being stranded without a workable vehicle. No the problem has not been resolved after being towed into service to the dealer twice. The STAR engineers got involved this last time but asked the service center to release the vehicle to me because they could not replicate the issue. No warning lamps, messages or other symptoms to indicate a problem with the vehicle/engine/electronic system, the vehicle is just simply dead.

The catalytic converter had to be replaced after 3000 miles. Vehicle was purchased in September and it had to be replaced in December. Had to take vehicle in twice for them to diagnose the problem.

it failed to shift out of low gear while merging onto the highway and the engine revved up to 6000 rpm as a result. I read that this is happening to other owners and the dealerships are unable to locate the problem. This is the first time that this happened to me, but from what I've read it will happen again. I'm afraid that the engine or transmission might blow up injuring me or or another vehicle next to me on the highway. I'm also afraid that if something does fail that it might cause me to lose control of the vehicle. I currently have a call into the dealership, but with what others have stated online, the dealerships have not been helpful in isolating the problem. There was no indication of any type (lamps or messages) that there was a problem.

Vehicle does not start consistently and when it does it shows reading of “key fob has left the vehicle” when key fob is actually in the car. Car has been towed and would not start. Dealer duplicated this issue and Stellantis says currently no fix. I just park in my garage and hoping they will do the right thing and repurchase and replace my vehicle.

FCA pushed an involuntary software update to our car on August 6, 2024. It completed about 75% of the update and froze, rendering our display and systems unusable. Our back-up camera only works intermittently as does many of the ADAs safety features. We have no temperature controls or radio either. We have been to the dealer multiple times and they are being told by FCA that the entire unit needs to be replaced. A search of social media (reddit) shows that others may be having the same safety issue. The dealer says they have had four more incidents come into their shop.

Screen displays blank and striped

While I was driving the panoramic sunroof shattered. The vehicle did not sustain any damage from any foreign object. There was a loud noise like an explosion coming from the top of the vehicle and then I heard a rattling sound. When I opened the sunshade I seen the panoramic glass was shattered. There wasn’t other vehicles or debris around me when this happened.

Second time the ignition module has failed, leaving myself, husband and 3 dogs stranded over an hour from home. Vehicle would not start or recognize the key fob. The vehicle has had to be flatbed towed TWICE in the 5 months of owning it for the same issue

I bought this vehicle 2weeks ago and she drove it Iowa. The next morning when she went to drive it, the battery was totally dead. Technician at Jeep Dealership it’s a software problem and they could take out that chip of the Telematics box is causing battery drain.