This Problem Across All Years
On [XXX], my 2025 Jeep Wagoneer S (VIN: [XXX] ) suffered a sudden and complete electrical and transmission failure while I was driving my child to school. Without warning, multiple system error messages appeared, the transmission locked, and the vehicle became totally unresponsive. It would not shut off despite several attempts. The wheels were locked solid, and the tow operators had to use sliding skates under the tires to load it onto a flatbed truck. The dealer (Castle Chrysler Dodge Jeep Ram of Naperville, IL) confirmed this condition is a known manufacturer defect under Service Publication [XXX], and explicitly stated that “there is not a fix for this condition at this time.” This event created a serious safety hazard — had it occurred on a highway, it could have caused a catastrophic accident. Jeep and Stellantis have acknowledged the issue but offered no immediate repair or replacement, only referring me to arbitration. I am reporting this to request an investigation into this defect and to urge a safety recall before someone is injured. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
On [XXX], my 2025 Jeep Wagoneer S (VIN: [XXX] ) suffered a sudden and complete electrical and transmission failure while I was driving my child to school. Without warning, multiple system error messages appeared, the transmission locked, and the vehicle became totally unresponsive. It would not shut off despite several attempts. The wheels were locked solid, and the tow operators had to use sliding skates under the tires to load it onto a flatbed truck. The dealer (Castle Chrysler Dodge Jeep Ram of Naperville, IL) confirmed this condition is a known manufacturer defect under Service Publication [XXX], and explicitly stated that “there is not a fix for this condition at this time.” This event created a serious safety hazard — had it occurred on a highway, it could have caused a catastrophic accident. Jeep and Stellantis have acknowledged the issue but offered no immediate repair or replacement, only referring me to arbitration. I am reporting this to request an investigation into this defect and to urge a safety recall before someone is injured. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
While traveling on the interstate at approximately 70 mph, I pressed the accelerator pedal to increase speed. Instead of accelerating, the vehicle suddenly jerked, and the wheels locked up as though the brakes engaged on their own. I continued pressing the accelerator, but the vehicle rapidly decelerated without responding to throttle input. The most concerning part was that the brake lights did not illuminate while the vehicle slowed down, which created an extreme safety hazard because drivers behind me had no warning that I was slowing. A large truck traveling directly behind me nearly collided with my vehicle because the sudden deceleration was not signaled by the brake lights. This incident placed both myself and surrounding drivers in immediate danger. The vehicle is currently at the dealership service department for inspection, and I have reported this issue. At this time, the problem has not yet been confirmed or reproduced by the dealer, but the failure was unexpected, severe, and occurred without warning. Prior to the failure, the only indication was that a red wrench symbol with a lightning bolt illuminated on the dashboard. The failure itself happened suddenly with no audible or mechanical warning. The malfunction appears related to the braking system, power train, and/or speed control systems. I am requesting that this incident be fully documented and investigated as a potential safety defect, as an uncommanded deceleration at highway speeds without brake light illumination presents a serious risk of high-speed rear-end collisions.
While traveling on the interstate at approximately 70 mph, I pressed the accelerator pedal to increase speed. Instead of accelerating, the vehicle suddenly jerked, and the wheels locked up as though the brakes engaged on their own. I continued pressing the accelerator, but the vehicle rapidly decelerated without responding to throttle input. The most concerning part was that the brake lights did not illuminate while the vehicle slowed down, which created an extreme safety hazard because drivers behind me had no warning that I was slowing. A large truck traveling directly behind me nearly collided with my vehicle because the sudden deceleration was not signaled by the brake lights. This incident placed both myself and surrounding drivers in immediate danger. The vehicle is currently at the dealership service department for inspection, and I have reported this issue. At this time, the problem has not yet been confirmed or reproduced by the dealer, but the failure was unexpected, severe, and occurred without warning. Prior to the failure, the only indication was that a red wrench symbol with a lightning bolt illuminated on the dashboard. The failure itself happened suddenly with no audible or mechanical warning. The malfunction appears related to the braking system, power train, and/or speed control systems. I am requesting that this incident be fully documented and investigated as a potential safety defect, as an uncommanded deceleration at highway speeds without brake light illumination presents a serious risk of high-speed rear-end collisions.
The contact’s partner owns a 2025 Jeep Wagoneer S. The contact stated that the vehicle was shifted into drive to exit the driveway however, the vehicle accidentally shifted to reverse, requiring approximately 6 to 8 attempts to drive forward. The contact stated that the headlights failed to illuminate. The vehicle was on an incline with the front of the vehicle facing upwards. There were no warning lights illuminated. The contact learned how to reset the vehicle while watching a YouTube video. After following the advice from the video and resetting the vehicle, the contact was able to drive the vehicle and accelerate as needed. The vehicle was taken to the dealer, who had not confirmed a diagnosis for the failure. The vehicle remained with the dealer for approximately 60 days. The manufacturer was not informed of the failure. The failure mileage was approximately 500.
The contact’s partner owns a 2025 Jeep Wagoneer S. The contact stated that the vehicle was shifted into drive to exit the driveway however, the vehicle accidentally shifted to reverse, requiring approximately 6 to 8 attempts to drive forward. The contact stated that the headlights failed to illuminate. The vehicle was on an incline with the front of the vehicle facing upwards. There were no warning lights illuminated. The contact learned how to reset the vehicle while watching a YouTube video. After following the advice from the video and resetting the vehicle, the contact was able to drive the vehicle and accelerate as needed. The vehicle was taken to the dealer, who had not confirmed a diagnosis for the failure. The vehicle remained with the dealer for approximately 60 days. The manufacturer was not informed of the failure. The failure mileage was approximately 500.
I am reporting ongoing, unresolved, and potentially dangerous issues with my [Year] Jeep [Model, Trim], related to the ECU, electrical system, and overall drivability. I just picked up the vehicle yesterday after it spent 31 days in service, during which the dealership pulled over 65 different codes. Despite this, the vehicle was returned to me with no true resolution, and within 24 hours of driving it again, it is now showing 23 additional new codes. The car has stalled while driving, creating an extremely unsafe situation. On several occasions, it refuses to start. At one point, the vehicle was stuck in drive for over 27 hours, making it unusable and unmovable. These issues are recurring and unpredictable, making the vehicle a clear safety hazard. I’ve contacted Jeep Customer Care repeatedly. My assigned case manager refuses to respond, and they will not assign me a new one. I’ve escalated requests to management multiple times and have been completely ignored. I am unable to get any assistance despite the seriousness of the issue. This vehicle is unsafe, unreliable, and I am left without a functional mode of transportation. I’m filing this complaint with the hope that it prompts further investigation into these vehicle failures and Jeep/Stellantis’ refusal to properly address them.
I am reporting ongoing, unresolved, and potentially dangerous issues with my [Year] Jeep [Model, Trim], related to the ECU, electrical system, and overall drivability. I just picked up the vehicle yesterday after it spent 31 days in service, during which the dealership pulled over 65 different codes. Despite this, the vehicle was returned to me with no true resolution, and within 24 hours of driving it again, it is now showing 23 additional new codes. The car has stalled while driving, creating an extremely unsafe situation. On several occasions, it refuses to start. At one point, the vehicle was stuck in drive for over 27 hours, making it unusable and unmovable. These issues are recurring and unpredictable, making the vehicle a clear safety hazard. I’ve contacted Jeep Customer Care repeatedly. My assigned case manager refuses to respond, and they will not assign me a new one. I’ve escalated requests to management multiple times and have been completely ignored. I am unable to get any assistance despite the seriousness of the issue. This vehicle is unsafe, unreliable, and I am left without a functional mode of transportation. I’m filing this complaint with the hope that it prompts further investigation into these vehicle failures and Jeep/Stellantis’ refusal to properly address them.
Vehicle would not respond to any driver controls upon entering vehicle, disabled drive and stated the vehicle was being charged even though we were in the middle of an empty parking lot while shopping. I tried to shut it off in an effort to reset the systems but the vehicle would not shut down no matter what I did. Tried multiple times and it sat there with the charging in use indications and would not respond to any driver inputs. With no choice I exited the vehicle to go and get some assistance but the vehicle (currently on) would not lock the doors. As a result I stayed with the vehicle until it changed its status or I was able to get a tow truck. Approximately 35 minutes later the system reset itself and I was able to drive it straight to the dealer where they captured 22 fault codes. The vehicle has been at the dealer since 16 May with 1395 miles on it, we purchased it 28 April new from the local dealer. It left me stranded and unsecure putting me at undue risk.
Vehicle would not respond to any driver controls upon entering vehicle, disabled drive and stated the vehicle was being charged even though we were in the middle of an empty parking lot while shopping. I tried to shut it off in an effort to reset the systems but the vehicle would not shut down no matter what I did. Tried multiple times and it sat there with the charging in use indications and would not respond to any driver inputs. With no choice I exited the vehicle to go and get some assistance but the vehicle (currently on) would not lock the doors. As a result I stayed with the vehicle until it changed its status or I was able to get a tow truck. Approximately 35 minutes later the system reset itself and I was able to drive it straight to the dealer where they captured 22 fault codes. The vehicle has been at the dealer since 16 May with 1395 miles on it, we purchased it 28 April new from the local dealer. It left me stranded and unsecure putting me at undue risk.