This Problem Across All Years
While driving on the interstate, the vehicle went into “limp” mode and showed a turtle on my screen. From there, my vehicle decelerated drastically from 80 to 40 and did not allow me to accelerate. The screen showed a message that stated the systems were shutting down. My vehicle continued to decelerate as I tried to get to a safe spot out of the interstate lanes. After “resetting” the vehicle and waiting approx 20 min, the vehicle turned on as if nothing happened. This has happened 3 separate times in the span of a month.
While driving on the interstate, the vehicle went into “limp” mode and showed a turtle on my screen. From there, my vehicle decelerated drastically from 80 to 40 and did not allow me to accelerate. The screen showed a message that stated the systems were shutting down. My vehicle continued to decelerate as I tried to get to a safe spot out of the interstate lanes. After “resetting” the vehicle and waiting approx 20 min, the vehicle turned on as if nothing happened. This has happened 3 separate times in the span of a month.
While driving my 2025 Jeep Wagoneer S, I experienced a sudden loss of regenerative braking, which caused the vehicle to take much longer to stop than normal. On initial brake application, deceleration was greatly reduced and required substantially more pedal travel and pressure to bring the vehicle to a stop. A “Regenerative Braking Failure” warning appeared in the instrument cluster. At the same time, the vehicle’s power output dropped. The display showed multiple warnings, including Electrical Vehicle System Fault (wrench-and-bolt icon) and Reduced Power (“turtle”). A message appeared stating that the vehicle would shut down soon. Additional messages indicated that the Forward Collision Warning (FCW) and Automatic Emergency Braking (AEB) systems were disabled, further reducing braking support and collision avoidance capabilities. I was able to stop safely, shifted to Park, and powered off the vehicle. After opening and closing the driver’s door, I waited for all displays and indicator lights to turn off completely. A distinct mechanical clunk was then heard, consistent with the sound of high-voltage contactors disengaging. When I restarted the vehicle, all warnings cleared, and it drove normally again. This event created a potential safety risk due to the unexpected loss of regenerative braking, reduced propulsion power, and temporary disabling of FCW and AEB systems. The issue has not recurred, and the vehicle has not yet been inspected by the dealer or manufacturer.
I'm writing to report serious ongoing safety issues with my vehicle. Initial Service Visit (September 2024): I brought my vehicle in for two issues: Clicking noise when braking Trunk randomly closing on its own, which had hit my wife multiple times while loading groceries The dealership replaced the disconnects but stated they could not fix the trunk issue. New and Ongoing Problems: Since that service visit, the problems have worsened: The car now vibrates when backing up Clicking noises when braking continue The brakes feel like they're struggling to engage during sudden braking or in wet conditions The trunk issue persists and has become dangerous Most Recent Dealership Visit (Yesterday): I was told the trunk closing issue is "normal," but this is unacceptable for the following reasons: The trunk continues to hit my wife My [XXX] son was nearly trapped in the back when the trunk closed while he was putting on his cleats—he wasn't strong enough to stop it, and I had to run over to prevent him from being locked inside We nearly rear-ended another vehicle due to the brake problems Current Situation: My wife refuses to drive the vehicle with our children because she no longer feels safe. The car is currently at the dealership while they investigate, but at this point, I would like to explore options to exit my lease due to these unresolved safety concerns. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
While driving my 2025 Jeep Wagoneer S, I experienced a sudden loss of regenerative braking, which caused the vehicle to take much longer to stop than normal. On initial brake application, deceleration was greatly reduced and required substantially more pedal travel and pressure to bring the vehicle to a stop. A “Regenerative Braking Failure” warning appeared in the instrument cluster. At the same time, the vehicle’s power output dropped. The display showed multiple warnings, including Electrical Vehicle System Fault (wrench-and-bolt icon) and Reduced Power (“turtle”). A message appeared stating that the vehicle would shut down soon. Additional messages indicated that the Forward Collision Warning (FCW) and Automatic Emergency Braking (AEB) systems were disabled, further reducing braking support and collision avoidance capabilities. I was able to stop safely, shifted to Park, and powered off the vehicle. After opening and closing the driver’s door, I waited for all displays and indicator lights to turn off completely. A distinct mechanical clunk was then heard, consistent with the sound of high-voltage contactors disengaging. When I restarted the vehicle, all warnings cleared, and it drove normally again. This event created a potential safety risk due to the unexpected loss of regenerative braking, reduced propulsion power, and temporary disabling of FCW and AEB systems. The issue has not recurred, and the vehicle has not yet been inspected by the dealer or manufacturer.
I'm writing to report serious ongoing safety issues with my vehicle. Initial Service Visit (September 2024): I brought my vehicle in for two issues: Clicking noise when braking Trunk randomly closing on its own, which had hit my wife multiple times while loading groceries The dealership replaced the disconnects but stated they could not fix the trunk issue. New and Ongoing Problems: Since that service visit, the problems have worsened: The car now vibrates when backing up Clicking noises when braking continue The brakes feel like they're struggling to engage during sudden braking or in wet conditions The trunk issue persists and has become dangerous Most Recent Dealership Visit (Yesterday): I was told the trunk closing issue is "normal," but this is unacceptable for the following reasons: The trunk continues to hit my wife My [XXX] son was nearly trapped in the back when the trunk closed while he was putting on his cleats—he wasn't strong enough to stop it, and I had to run over to prevent him from being locked inside We nearly rear-ended another vehicle due to the brake problems Current Situation: My wife refuses to drive the vehicle with our children because she no longer feels safe. The car is currently at the dealership while they investigate, but at this point, I would like to explore options to exit my lease due to these unresolved safety concerns. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
On [XXX], my 2025 Jeep Wagoneer S (VIN: [XXX] ) suffered a sudden and complete electrical and transmission failure while I was driving my child to school. Without warning, multiple system error messages appeared, the transmission locked, and the vehicle became totally unresponsive. It would not shut off despite several attempts. The wheels were locked solid, and the tow operators had to use sliding skates under the tires to load it onto a flatbed truck. The dealer (Castle Chrysler Dodge Jeep Ram of Naperville, IL) confirmed this condition is a known manufacturer defect under Service Publication [XXX], and explicitly stated that “there is not a fix for this condition at this time.” This event created a serious safety hazard — had it occurred on a highway, it could have caused a catastrophic accident. Jeep and Stellantis have acknowledged the issue but offered no immediate repair or replacement, only referring me to arbitration. I am reporting this to request an investigation into this defect and to urge a safety recall before someone is injured. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
On [XXX], my 2025 Jeep Wagoneer S (VIN: [XXX] ) suffered a sudden and complete electrical and transmission failure while I was driving my child to school. Without warning, multiple system error messages appeared, the transmission locked, and the vehicle became totally unresponsive. It would not shut off despite several attempts. The wheels were locked solid, and the tow operators had to use sliding skates under the tires to load it onto a flatbed truck. The dealer (Castle Chrysler Dodge Jeep Ram of Naperville, IL) confirmed this condition is a known manufacturer defect under Service Publication [XXX], and explicitly stated that “there is not a fix for this condition at this time.” This event created a serious safety hazard — had it occurred on a highway, it could have caused a catastrophic accident. Jeep and Stellantis have acknowledged the issue but offered no immediate repair or replacement, only referring me to arbitration. I am reporting this to request an investigation into this defect and to urge a safety recall before someone is injured. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
While traveling on the interstate at approximately 70 mph, I pressed the accelerator pedal to increase speed. Instead of accelerating, the vehicle suddenly jerked, and the wheels locked up as though the brakes engaged on their own. I continued pressing the accelerator, but the vehicle rapidly decelerated without responding to throttle input. The most concerning part was that the brake lights did not illuminate while the vehicle slowed down, which created an extreme safety hazard because drivers behind me had no warning that I was slowing. A large truck traveling directly behind me nearly collided with my vehicle because the sudden deceleration was not signaled by the brake lights. This incident placed both myself and surrounding drivers in immediate danger. The vehicle is currently at the dealership service department for inspection, and I have reported this issue. At this time, the problem has not yet been confirmed or reproduced by the dealer, but the failure was unexpected, severe, and occurred without warning. Prior to the failure, the only indication was that a red wrench symbol with a lightning bolt illuminated on the dashboard. The failure itself happened suddenly with no audible or mechanical warning. The malfunction appears related to the braking system, power train, and/or speed control systems. I am requesting that this incident be fully documented and investigated as a potential safety defect, as an uncommanded deceleration at highway speeds without brake light illumination presents a serious risk of high-speed rear-end collisions.
While traveling on the interstate at approximately 70 mph, I pressed the accelerator pedal to increase speed. Instead of accelerating, the vehicle suddenly jerked, and the wheels locked up as though the brakes engaged on their own. I continued pressing the accelerator, but the vehicle rapidly decelerated without responding to throttle input. The most concerning part was that the brake lights did not illuminate while the vehicle slowed down, which created an extreme safety hazard because drivers behind me had no warning that I was slowing. A large truck traveling directly behind me nearly collided with my vehicle because the sudden deceleration was not signaled by the brake lights. This incident placed both myself and surrounding drivers in immediate danger. The vehicle is currently at the dealership service department for inspection, and I have reported this issue. At this time, the problem has not yet been confirmed or reproduced by the dealer, but the failure was unexpected, severe, and occurred without warning. Prior to the failure, the only indication was that a red wrench symbol with a lightning bolt illuminated on the dashboard. The failure itself happened suddenly with no audible or mechanical warning. The malfunction appears related to the braking system, power train, and/or speed control systems. I am requesting that this incident be fully documented and investigated as a potential safety defect, as an uncommanded deceleration at highway speeds without brake light illumination presents a serious risk of high-speed rear-end collisions.