This Problem Across All Years
Subject: Safety Complaint – 2025 Jeep Wrangler 4xe Unexpectedly Shifted Into PARK While in Traffic Vehicle: 2025 Jeep Wrangler 4xe Mileage at Time of Incident: 1300 Date of Incident: [XXX] Location: Ohio I am submitting this complaint to formally report a serious and dangerous safety defect involving my 2025 Jeep Wrangler 4xe. While approaching a red traffic light at normal driving speed, the vehicle suddenly and without any warning shifted itself into PARK. I did not press the park button, and no alerts or warnings were displayed prior to the event. The vehicle abruptly decelerated, leaving me momentarily without power in active traffic. I had to quickly react, restart, and shift back into gear. This incident was completely unexpected, and placed me and others at immediate risk of a rear-end collision. This behavior is unacceptable in a modern vehicle and represents a clear safety hazard, particularly in traffic conditions where sudden loss of propulsion can result in serious injury or death. There were no dashboard warnings, messages, or indications that the vehicle was about to enter PARK. The vehicle was functioning normally immediately before the incident. I am requesting: 1.A full investigation into this incident 2.Written documentation of any known defects, recalls, or software issues related to unintended gear shifts in the Wrangler 4xe 3.A permanent fix, not a temporary reset or software update without explanation 4.Documentation placed in my vehicle service record acknowledging this safety issue I am also submitting this complaint to the National Highway Traffic Safety Administration (NHTSA) due to the severity of the safety risk. This incident has caused me to lose confidence in the safety and reliability of this vehicle, and I expect this matter to be treated with urgency. The vehicle is currently in the shop for the past 4 days with no call explaining what the problem is. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Subject: Safety Complaint – 2025 Jeep Wrangler 4xe Unexpectedly Shifted Into PARK While in Traffic Vehicle: 2025 Jeep Wrangler 4xe Mileage at Time of Incident: 1300 Date of Incident: [XXX] Location: Ohio I am submitting this complaint to formally report a serious and dangerous safety defect involving my 2025 Jeep Wrangler 4xe. While approaching a red traffic light at normal driving speed, the vehicle suddenly and without any warning shifted itself into PARK. I did not press the park button, and no alerts or warnings were displayed prior to the event. The vehicle abruptly decelerated, leaving me momentarily without power in active traffic. I had to quickly react, restart, and shift back into gear. This incident was completely unexpected, and placed me and others at immediate risk of a rear-end collision. This behavior is unacceptable in a modern vehicle and represents a clear safety hazard, particularly in traffic conditions where sudden loss of propulsion can result in serious injury or death. There were no dashboard warnings, messages, or indications that the vehicle was about to enter PARK. The vehicle was functioning normally immediately before the incident. I am requesting: 1.A full investigation into this incident 2.Written documentation of any known defects, recalls, or software issues related to unintended gear shifts in the Wrangler 4xe 3.A permanent fix, not a temporary reset or software update without explanation 4.Documentation placed in my vehicle service record acknowledging this safety issue I am also submitting this complaint to the National Highway Traffic Safety Administration (NHTSA) due to the severity of the safety risk. This incident has caused me to lose confidence in the safety and reliability of this vehicle, and I expect this matter to be treated with urgency. The vehicle is currently in the shop for the past 4 days with no call explaining what the problem is. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
The referenced vehicle "jerks/jolts" while driving. It was doing this when test driven on 7/31/25 and I was told by the salesman that this was normal even though he did not ask any questions about the jerking. On 8/1/25 I picked the vehicle up (leased). Because it had a cracked windshield, I again asked about the jerking and if it had any issues at all, and, again, I was told it was fine and nothing was wrong with it. The Jeep dealer serviced the vehicle x5 between 8/5-9/26/25 and was last in their service department from 9/3-9/26/25. The engine light has never been on and during the different service visits, an alignment was done, the valve cover gasket, oxygen sensor and valve body were replaced. No car accidents have occurred, however, because the "jerking/jolting" continued after the valve body was replaced, a lemon law case was requested and has been accepted.
The referenced vehicle "jerks/jolts" while driving. It was doing this when test driven on 7/31/25 and I was told by the salesman that this was normal even though he did not ask any questions about the jerking. On 8/1/25 I picked the vehicle up (leased). Because it had a cracked windshield, I again asked about the jerking and if it had any issues at all, and, again, I was told it was fine and nothing was wrong with it. The Jeep dealer serviced the vehicle x5 between 8/5-9/26/25 and was last in their service department from 9/3-9/26/25. The engine light has never been on and during the different service visits, an alignment was done, the valve cover gasket, oxygen sensor and valve body were replaced. No car accidents have occurred, however, because the "jerking/jolting" continued after the valve body was replaced, a lemon law case was requested and has been accepted.
I was driving on a very busy road and the vehicle lost power. I consider that my life was in danger because of me the traffic piled up and other drivers were furious with me. No matter what I tried, the car simply would not stop. AAA came and was unable to make the car start. It was towed to a dealership. Prior to this I already had two service visits related to the Start Stop warning light coming on in my dashboard. The first time, the service department claimed that they could not figure out what caused it, but they replaced the auxiliary battery that powers the start stop feature. Basically one day later, the start stop warning light came on again. I had to take it back to the dealership and they kept the vehicle for two days and I don't think anything was done. After the vehicle was returned to me, within days the warning light came on and then would go off and come back on sporadically. On the date of the complete power loss, the warning light came on in my dashboard about one hour before the power loss. So far, Jeep has said that they won't even be able to look at my vehicle for a week and it will probably take at least two weeks because they are short-staffed. I think I have a lemon.
I was driving on a very busy road and the vehicle lost power. I consider that my life was in danger because of me the traffic piled up and other drivers were furious with me. No matter what I tried, the car simply would not stop. AAA came and was unable to make the car start. It was towed to a dealership. Prior to this I already had two service visits related to the Start Stop warning light coming on in my dashboard. The first time, the service department claimed that they could not figure out what caused it, but they replaced the auxiliary battery that powers the start stop feature. Basically one day later, the start stop warning light came on again. I had to take it back to the dealership and they kept the vehicle for two days and I don't think anything was done. After the vehicle was returned to me, within days the warning light came on and then would go off and come back on sporadically. On the date of the complete power loss, the warning light came on in my dashboard about one hour before the power loss. So far, Jeep has said that they won't even be able to look at my vehicle for a week and it will probably take at least two weeks because they are short-staffed. I think I have a lemon.
Oct 10, 2025, I received an OTA update on my Jeep Wrangler. After the installation, I left my child's school on the way to dinner. Maybe a half mile into the drive, I received numerous warnings on the display screen and quickly after that, the vehicle lost all power. Hybrid system unavailable as well as the gas motor. Power steering, brakes and stability control also gone. Was able to get to the side of the road but it nearly stranded me on an elevated 2 lane road over a dam near Cherry Creek Reservoir in Greenwood Village, CO. Was able to reset the system after some troubleshooting and limp the vehicle home. Made an appointment and took it in for service the following Tuesday. The dealer has tried to remedy the situation but ran into the same loss of power after another update. I do not trust this vehicle with the safety of my family in mind. Jeep/Stellantis has yet to notify it's customers of this potential safety hazard nor have they communicated/acknowledged it publicly to raise awareness. It could save lives and something needs to be done. There are hundreds if not thousands of impacted owners and some might not even know yet. Unacceptable for Jeep, Stellantis and quite frankly... the NHTSA.... for not taking the appropriate steps to prevent potential accidents. Your entire mission is safety and not a peep from any party.
Oct 10, 2025, I received an OTA update on my Jeep Wrangler. After the installation, I left my child's school on the way to dinner. Maybe a half mile into the drive, I received numerous warnings on the display screen and quickly after that, the vehicle lost all power. Hybrid system unavailable as well as the gas motor. Power steering, brakes and stability control also gone. Was able to get to the side of the road but it nearly stranded me on an elevated 2 lane road over a dam near Cherry Creek Reservoir in Greenwood Village, CO. Was able to reset the system after some troubleshooting and limp the vehicle home. Made an appointment and took it in for service the following Tuesday. The dealer has tried to remedy the situation but ran into the same loss of power after another update. I do not trust this vehicle with the safety of my family in mind. Jeep/Stellantis has yet to notify it's customers of this potential safety hazard nor have they communicated/acknowledged it publicly to raise awareness. It could save lives and something needs to be done. There are hundreds if not thousands of impacted owners and some might not even know yet. Unacceptable for Jeep, Stellantis and quite frankly... the NHTSA.... for not taking the appropriate steps to prevent potential accidents. Your entire mission is safety and not a peep from any party.
On 10/10/25, my 2025 Jeep received an over-the-air (OTA) software update intended for the Uconnect infotainment system. Following the update, the vehicle experienced a complete powertrain failure. It became undrivable, shut off entirely, and refused to shift out of park. This occurred without warning and posed a serious safety risk, especially had it happened while driving. The issue appears to be related to the hybrid control module, which was affected by the software update. The vehicle displayed multiple warning lights and fault codes (including Service Hybrid Drive System). I had to contact roadside assistance and have the vehicle towed to a dealership. Jeep has since acknowledged the issue and pulled the update, but I am concerned about the potential for permanent damage to the powertrain and the safety implications of such a failure. I am requesting that NHTSA investigate this matter to ensure proper accountability and prevent similar incidents for other owners.
On 10/10/25, my 2025 Jeep received an over-the-air (OTA) software update intended for the Uconnect infotainment system. Following the update, the vehicle experienced a complete powertrain failure. It became undrivable, shut off entirely, and refused to shift out of park. This occurred without warning and posed a serious safety risk, especially had it happened while driving. The issue appears to be related to the hybrid control module, which was affected by the software update. The vehicle displayed multiple warning lights and fault codes (including Service Hybrid Drive System). I had to contact roadside assistance and have the vehicle towed to a dealership. Jeep has since acknowledged the issue and pulled the update, but I am concerned about the potential for permanent damage to the powertrain and the safety implications of such a failure. I am requesting that NHTSA investigate this matter to ensure proper accountability and prevent similar incidents for other owners.
While driving I suddenly lost power and the vehicle came to an abrupt and suddenly stopped. The check engine light came on after it abruptly stopped. Jeep is now aware of this issue happening to multiple cars and has not made any attempts to notify us that our vehicle is not safe to drive.
While driving I suddenly lost power and the vehicle came to an abrupt and suddenly stopped. The check engine light came on after it abruptly stopped. Jeep is now aware of this issue happening to multiple cars and has not made any attempts to notify us that our vehicle is not safe to drive.