This Problem Across All Years
I am submitting this as a supplemental statement to my existing NHTSA safety complaint regarding my electric vehicle, KIA EV6, 2023 model. Since my original filing, the vehicle has now experienced loss of power / loss of propulsion a total of three times. These incidents occur without warning, are unpredictable, and render the vehicle unsafe to operate. The vehicle can suddenly lose motive power, creating a serious risk of collision, particularly in traffic or at speed. The manufacturer and authorized dealership have been unable to identify the root cause or permanently repair the defect. Dealer documentation reflects that the issue “cannot be replicated,” and no corrective action beyond temporary battery charging or system reset has been performed. No explanation has been provided as to why the power loss occurred or how it will be prevented from recurring. Because the defect is intermittent and safety-critical, I no longer feel safe driving this vehicle and have stopped operating it entirely. A reasonable consumer would consider repeated, unexplained loss of propulsion to present an unreasonable risk to safety. I am submitting this update so NHTSA is aware that: The defect is recurrent (three incidents) The condition remains unresolved The vehicle is unsafe for continued use I respectfully request that NHTSA review this matter for potential investigation, as loss of propulsion in an electric vehicle poses a serious safety hazard to the driver and others on the road. Thank you for your attention to this safety concern. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
I am submitting this as a supplemental statement to my existing NHTSA safety complaint regarding my electric vehicle, KIA EV6, 2023 model. Since my original filing, the vehicle has now experienced loss of power / loss of propulsion a total of three times. These incidents occur without warning, are unpredictable, and render the vehicle unsafe to operate. The vehicle can suddenly lose motive power, creating a serious risk of collision, particularly in traffic or at speed. The manufacturer and authorized dealership have been unable to identify the root cause or permanently repair the defect. Dealer documentation reflects that the issue “cannot be replicated,” and no corrective action beyond temporary battery charging or system reset has been performed. No explanation has been provided as to why the power loss occurred or how it will be prevented from recurring. Because the defect is intermittent and safety-critical, I no longer feel safe driving this vehicle and have stopped operating it entirely. A reasonable consumer would consider repeated, unexplained loss of propulsion to present an unreasonable risk to safety. I am submitting this update so NHTSA is aware that: The defect is recurrent (three incidents) The condition remains unresolved The vehicle is unsafe for continued use I respectfully request that NHTSA review this matter for potential investigation, as loss of propulsion in an electric vehicle poses a serious safety hazard to the driver and others on the road. Thank you for your attention to this safety concern. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
First year of ownership rear engine needed to be replaced. The car literally stopped where I was on the road and had to be towed to dealer. It took a month to get the motor replaced. After that, my car stopped while I was leaving my house driving it out of my driveway. There were red warining lights and sounds and then it just suddenly died seconds later. It had to be towed to the dealer. They said it was fixed and that the 12v battery wasnt being charged. Then I was leaving church when my car died on me again. Same issue. Now, the third time in this vehicles 2 years of life, my car died while I was on the highway driving to work in the morning in the passing lane during rush hour. The dash went red and waring lights and sounds with a message get to safety quick check electrical system and it only gave me a few seconds the car suddenly just stopped running and I was coasting on the highway to try to get to safety. I was going 70mph in the passing lane during rush hour, I could not steer to the left to coast off the road because on my left it was just a ditch no side road to stop on, I saw in the right lane a car that was a length or so behind so I cut my wheel straight across the right lane where I coasted to a complete dead stop barely making it to the side of the road. The side of this highway was barely the width of my car so traffic flying next to me was just inches away from my drivers side door.... I called roadside assistance and had it towed to the dealer. They then told me about the recall - which I had already had it into the dealer to fix the last time it was there for this same issue. The car is 2 years old and so far I have had it stop dead in its tracks on me 4 times! I have such stress and anxiety about continuing driving this vehicle as it is completely unsafe! I almost died last week when this happened. My safety and others on the highway that day were at risk. This could have been catastrophic.
First year of ownership rear engine needed to be replaced. The car literally stopped where I was on the road and had to be towed to dealer. It took a month to get the motor replaced. After that, my car stopped while I was leaving my house driving it out of my driveway. There were red warining lights and sounds and then it just suddenly died seconds later. It had to be towed to the dealer. They said it was fixed and that the 12v battery wasnt being charged. Then I was leaving church when my car died on me again. Same issue. Now, the third time in this vehicles 2 years of life, my car died while I was on the highway driving to work in the morning in the passing lane during rush hour. The dash went red and waring lights and sounds with a message get to safety quick check electrical system and it only gave me a few seconds the car suddenly just stopped running and I was coasting on the highway to try to get to safety. I was going 70mph in the passing lane during rush hour, I could not steer to the left to coast off the road because on my left it was just a ditch no side road to stop on, I saw in the right lane a car that was a length or so behind so I cut my wheel straight across the right lane where I coasted to a complete dead stop barely making it to the side of the road. The side of this highway was barely the width of my car so traffic flying next to me was just inches away from my drivers side door.... I called roadside assistance and had it towed to the dealer. They then told me about the recall - which I had already had it into the dealer to fix the last time it was there for this same issue. The car is 2 years old and so far I have had it stop dead in its tracks on me 4 times! I have such stress and anxiety about continuing driving this vehicle as it is completely unsafe! I almost died last week when this happened. My safety and others on the highway that day were at risk. This could have been catastrophic.
ICCU failure. Car was dropped off with Kia and the (second) recall they claimed to have performed did not fix the 12-v battery charging system error. They ordered in a new part, which was on national backorder and they provided no ETA. I had to purchase a replacement vehicle after 30 days of them having the vehicle without making the repair, providing an update, or having given me a loaner. Received message it was fixed after 37 days, but no information whether it is with a new part. Subreddit for the EV6 shows this is a widespread issue that has not been permanently resolved. When the ICCU fails, you are limited to 25mph "limp mode" and will lose ability to move car if 12V battery dies.
ICCU failure. Car was dropped off with Kia and the (second) recall they claimed to have performed did not fix the 12-v battery charging system error. They ordered in a new part, which was on national backorder and they provided no ETA. I had to purchase a replacement vehicle after 30 days of them having the vehicle without making the repair, providing an update, or having given me a loaner. Received message it was fixed after 37 days, but no information whether it is with a new part. Subreddit for the EV6 shows this is a widespread issue that has not been permanently resolved. When the ICCU fails, you are limited to 25mph "limp mode" and will lose ability to move car if 12V battery dies.
On January 23 2025, while driving on the highway, the car lost power an had limited control. The car was towed to a dealer and it was determined that the ICCU failed. The car was at the dealer three weeks earlier for a recall related to the ICCU (ICCU (SC273A VCU SW LOGIC UPGRADE (VSC) • SC273A and ICCU INSPECTION/REPLACEMENT • SC302 ). Obviously, the recalls did not prevent the ICCU failure.
On January 23 2025, while driving on the highway, the car lost power an had limited control. The car was towed to a dealer and it was determined that the ICCU failed. The car was at the dealer three weeks earlier for a recall related to the ICCU (ICCU (SC273A VCU SW LOGIC UPGRADE (VSC) • SC273A and ICCU INSPECTION/REPLACEMENT • SC302 ). Obviously, the recalls did not prevent the ICCU failure.
I received recall 24V867 from Kia dated 12/13/2024. The dealer alternately claims no knowledge of this recall, scheduled a service appointment to complete it, an today again claims no knowledge of the recall. Union Kia has put it on me to contact Kia America - that is not my job to correct their internal problems. Please advise. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
I received recall 24V867 from Kia dated 12/13/2024. The dealer alternately claims no knowledge of this recall, scheduled a service appointment to complete it, an today again claims no knowledge of the recall. Union Kia has put it on me to contact Kia America - that is not my job to correct their internal problems. Please advise. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
My Kia EV6, AWD Wind has the exact problem described in this Ionic 5 video, [XXX] , which addresses your TSB 24-EV-003H. It appears my EV6 uses the same electric oil pump (EOP) as the Ionic 5, so I am not sure why the EV6 was not included in your TSB? The first 14 months I owned my car, I loved it, then in June after I started driving for 45 to 60 mins, the car ride started becoming rough or unsmooth. After researching it on the Internet and purchasing some diagnostic tools, I figured out, that when I start driving the car there is a demand signal for the EOP but the pump has no rpm, no torque and no DC current. Depending on driving conditions, it appears the rear motor stops propelling the car when it reaches 190 to 205 degrees and the front motor kicks in to do all the propulsion. Under the front motor propulsion, the car has a definite “lag” in responsiveness which I consider extremely unsafe as I expect to get an instantaneous response when I step on the accelerator not a lethargic response with no “zip”. It is similar to the difference between a turbojet engine and a turbofan engine. It has been to my Kia dealership’s service dept where they told me they duplicated the the switch from the rear to the front motor but after talking to Kia this condition was “normal” as the computer calculated this was the most efficient operation of the car I said that was BS and asked them if they checked the oil pump and was told yes. Bottom line, it’s the same EOP as the Ionic 5 and the EV6 has the same problems with it except there is no displayed fault code so Kia fails to acknowledge the problem. Also, based on what I see when the motors switch, the on board screen display shows the front motor with 5-7 bars of whatever the measurement is and the rear motor has only 1 or 0 bars but the OBD data shows both motors with the same rpm? Three EV6 problems: EOP inoperative, no fault code, data disconnect (OBD vs displayed data). INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
My Kia EV6, AWD Wind has the exact problem described in this Ionic 5 video, [XXX] , which addresses your TSB 24-EV-003H. It appears my EV6 uses the same electric oil pump (EOP) as the Ionic 5, so I am not sure why the EV6 was not included in your TSB? The first 14 months I owned my car, I loved it, then in June after I started driving for 45 to 60 mins, the car ride started becoming rough or unsmooth. After researching it on the Internet and purchasing some diagnostic tools, I figured out, that when I start driving the car there is a demand signal for the EOP but the pump has no rpm, no torque and no DC current. Depending on driving conditions, it appears the rear motor stops propelling the car when it reaches 190 to 205 degrees and the front motor kicks in to do all the propulsion. Under the front motor propulsion, the car has a definite “lag” in responsiveness which I consider extremely unsafe as I expect to get an instantaneous response when I step on the accelerator not a lethargic response with no “zip”. It is similar to the difference between a turbojet engine and a turbofan engine. It has been to my Kia dealership’s service dept where they told me they duplicated the the switch from the rear to the front motor but after talking to Kia this condition was “normal” as the computer calculated this was the most efficient operation of the car I said that was BS and asked them if they checked the oil pump and was told yes. Bottom line, it’s the same EOP as the Ionic 5 and the EV6 has the same problems with it except there is no displayed fault code so Kia fails to acknowledge the problem. Also, based on what I see when the motors switch, the on board screen display shows the front motor with 5-7 bars of whatever the measurement is and the rear motor has only 1 or 0 bars but the OBD data shows both motors with the same rpm? Three EV6 problems: EOP inoperative, no fault code, data disconnect (OBD vs displayed data). INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
On [XXX], I went to charge the car at the Katy Mills location in Katy Texas. After fully charging the car, I went to visit my sister's house to visit. When I returned to the car it had completely shut down. I would not start and none of the electric components worked. I had to have the car towed to Westside Kia, who offered no assistance with a loaner car. I called three days later and was informed by Sabestian that the ICCU had blown out and the part is on National back order. There are three people in my home who are disabled and two young children who has to be driven to school. Upon further research about this ICCU unit, there is a total of 48,323 Affected Units and Kia Corporate has offered no assistance in buying this car back although it is still under the manufacturer warranty. If anyone can assist me with information on how to best handle this situation, I would highly appreciate it. So far I have paid over 2,000 in car rental fees, in lieu of my medical situation. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
On [XXX], I went to charge the car at the Katy Mills location in Katy Texas. After fully charging the car, I went to visit my sister's house to visit. When I returned to the car it had completely shut down. I would not start and none of the electric components worked. I had to have the car towed to Westside Kia, who offered no assistance with a loaner car. I called three days later and was informed by Sabestian that the ICCU had blown out and the part is on National back order. There are three people in my home who are disabled and two young children who has to be driven to school. Upon further research about this ICCU unit, there is a total of 48,323 Affected Units and Kia Corporate has offered no assistance in buying this car back although it is still under the manufacturer warranty. If anyone can assist me with information on how to best handle this situation, I would highly appreciate it. So far I have paid over 2,000 in car rental fees, in lieu of my medical situation. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Component/System Failure: The main components that failed or malfunctioned include the vehicle's charging system and battery management system, leading to significant range discrepancies and charging issues. Additionally, the coolant system issue suggests a failure in the vehicle's cooling system. These systems are available for inspection upon request to further diagnose and address the underlying problems. Safety Risks: The safety of the vehicle's occupants and others was put at risk due to the potential for being stranded in unsafe or remote locations, as experienced on [XXX], in Pennsylvania. The inability to reliably charge the vehicle and the coolant system issue could also pose a risk of overheating, potentially leading to engine damage or failure while in operation. Problem Reproduction/Confirmation: The range and charging problems have been repeatedly reproduced and confirmed by both dealership service departments and independent service centers during multiple service visits. The coolant system issue was also identified and addressed during these visits, indicating a persistent and recurring problem. Inspections: To date, the vehicle and its components have been inspected by dealership service departments on several occasions as part of the attempted repairs. There have been no specific inspections by the manufacturer, police, insurance representatives, or others outside of these service visits. Warning Lamps/Messages/Symptoms: Prior to the failure, there were instances of warning messages related to the vehicle's charging system and battery health. The first indications of these issues appeared shortly after purchase, escalating to the point of the vehicle being stranded due to insufficient charge. The coolant system issue was initially noted without specific warning lamps but was confirmed upon inspection during a service visit. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Component/System Failure: The main components that failed or malfunctioned include the vehicle's charging system and battery management system, leading to significant range discrepancies and charging issues. Additionally, the coolant system issue suggests a failure in the vehicle's cooling system. These systems are available for inspection upon request to further diagnose and address the underlying problems. Safety Risks: The safety of the vehicle's occupants and others was put at risk due to the potential for being stranded in unsafe or remote locations, as experienced on [XXX], in Pennsylvania. The inability to reliably charge the vehicle and the coolant system issue could also pose a risk of overheating, potentially leading to engine damage or failure while in operation. Problem Reproduction/Confirmation: The range and charging problems have been repeatedly reproduced and confirmed by both dealership service departments and independent service centers during multiple service visits. The coolant system issue was also identified and addressed during these visits, indicating a persistent and recurring problem. Inspections: To date, the vehicle and its components have been inspected by dealership service departments on several occasions as part of the attempted repairs. There have been no specific inspections by the manufacturer, police, insurance representatives, or others outside of these service visits. Warning Lamps/Messages/Symptoms: Prior to the failure, there were instances of warning messages related to the vehicle's charging system and battery health. The first indications of these issues appeared shortly after purchase, escalating to the point of the vehicle being stranded due to insufficient charge. The coolant system issue was initially noted without specific warning lamps but was confirmed upon inspection during a service visit. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
1. **Component/System Failure**: The vehicle's cooling system is repeatedly losing coolant, suggesting a leak or malfunction. The system has not been officially diagnosed due to technician availability but is available for inspection. 2. **Safety Risks**: The frequent need to refill coolant raises concerns about engine overheating, posing a potential safety hazard during operation. 3. **Problem Confirmation**: The issue has been consistently observed by the owner, requiring coolant to be refilled three times in 49 days. However, a formal diagnosis by a dealer or service center has been hindered by a lack of available technicians. 4. **Inspections by Parties**: The vehicle has not yet been inspected by the manufacturer, police, insurance representatives, or other third parties concerning this coolant issue. 5. **Warning Signs & Symptoms**: No warning lamps or messages have indicated a problem prior to noticing the coolant depletion. The issue was identified only through physical checks of the coolant level.
1. **Component/System Failure**: The vehicle's cooling system is repeatedly losing coolant, suggesting a leak or malfunction. The system has not been officially diagnosed due to technician availability but is available for inspection. 2. **Safety Risks**: The frequent need to refill coolant raises concerns about engine overheating, posing a potential safety hazard during operation. 3. **Problem Confirmation**: The issue has been consistently observed by the owner, requiring coolant to be refilled three times in 49 days. However, a formal diagnosis by a dealer or service center has been hindered by a lack of available technicians. 4. **Inspections by Parties**: The vehicle has not yet been inspected by the manufacturer, police, insurance representatives, or other third parties concerning this coolant issue. 5. **Warning Signs & Symptoms**: No warning lamps or messages have indicated a problem prior to noticing the coolant depletion. The issue was identified only through physical checks of the coolant level.