2012 KIA SOUL Electrical System Problems

The contact owns a 2012 Kia Soul. The contact received notification of NHTSA Campaign Number: 23V652000 (Service Brakes, Hydraulic). The vehicle was taken to the dealer, and the contact informed the dealer of an attempted theft of the vehicle and that the ignition was damaged. The dealer informed the contact that the repair could not be performed. In addition, the contact stated that the dealer had not inspected the vehicle. The manufacturer was not made aware of the failure. The failure mileage was unknown.

The contact owns a 2012 Kia Soul. The contact stated that while reversing and parking the vehicle, the steering wheel malfunctioned and became difficult to turn, and the driver was unable to control the direction of the vehicle, causing the rear passenger side wheel to strike the curb. The vehicle was taken to the local dealer, who diagnosed that the steering failure was due to a faulty ignition key. The keys were replaced, but later the vehicle failed to start. The vehicle was towed to the dealer, who indicated that the keys needed to be reprogrammed. The keys were reprogrammed. Later, while at the dealer the steering wheel failure reoccurred. The cause of the failure was not yet determined. The manufacturer was notified of the failure. The failure mileage was 45,000. The VIN was not available.

Mileage: 45,000

The contact's son owned a 2012 Kia Soul. The contact stated that while the vehicle was parked in the driveway, the contact's daughter-in-law looked through the glass door of the residence and noticed that the vehicle had caught on fire. The contact stated that the fire started from underneath the hood. The contact stated that the entire vehicle had burned significantly. The fire was extinguished by fire department, and the fire department filed a report. The contact stated that he resided in a lot for RVs converted into permanent residences. The contact stated that the contact's residence and a neighbor's residence sustained heat damage from the vehicle fire, and the side of the contact's residence melted. The contact's deck also caught on fire, and the fire was extinguished by fire department. The vehicle was totaled. The vehicle remained at the residence. There was no injury sustained. A police report was filed but the police report information was not available. The dealer was not contacted. The contact became aware that the VIN was included in NHTSA Campaign Number: 23V652(Service Brakes, Hydraulic), which the contact related to the failure. The contact stated that the recall notice had not been received. The manufacturer was notified of the failure. The failure mileage was approximately 200,000.

Mileage: 200,000

I had some work done on the drive train of my car by a local mechanic. When I picked up the car, the Brake light and the Low Tire light were on. I asked the mechanic to see about getting them turned off. He came to me a bit later, said they tried to replace a fuse connected to these sensors, and the fuse blew out a small flame when they tried to start the car. He looked it up and discovered there was a recall on this very fuse from Kia (I never received a notice), and he had the car towed to the local dealership. They are refusing to correct the issue because they said he messed it up, and therefore they are not liable. They are wanting to charge me several thousand dollars to fix the problem. This seems completely insane because were it not for their faulty equipment, none of this would have happened. They are also refusing to perform a recall on the ABS system, claiming that someone has previously worked on it. Unless they did it before I bought the car in 2017, no one has worked on the ABS system. Again, they are trying to charge me $2000+ to fix this issue on top of the other.

While driving KIA 2012: It will suddenly quit running while driving. Loss of control of steering. Loss of electrical controls, ie: brake lights, head lights & all electrical devices. Dangerous to drive.

The contact owns a 2012 Kia Soul. The contact stated that the vehicle was repaired under NHTSA ID Number: 10247553 (Steering, Structure, Electrical System), and the vehicle intermittently failed to start. While driving at various speeds and while the vehicle was idling, the vehicle jerked and shut off unintendedly. The contact stated that the failure was intermittent; however, the failure mostly occurred while the radio or A/C was in use. The vehicle was not taken to the dealer. The contact used a diagnostic machine and retrieved a code for a failure with the ignition, and that an unknown software update was needed. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 117,000.

Mileage: 117,000

Vehicle first started to have issue with the blower motor relay, unknowingly at the time, that was the issue I had brought it to numerous mechanics, told it’s my blower motor itself, then took it to Kia and was told it’s not and they put my old one back in and didn’t solve any issue, on my way home my check engine light came on, driving on the HWY at 70mph. I get off on my exit slow down to the speed of 40Mph stop at the red light and then my vehicle starts to stall, refused to go faster then 40mph and was fighting it, at 7rpms. Local shop said it was some sort of sensor, had another mechanic look at it and found that KIA hadn’t put my Cars Computer back on my vehicle, so it was just flapping around, once he reconnected it the issue disappeared. Following this I have had a ticking engine for 2/3 years. Local mechanic said it was my Engine lifters, so we replaced all 18. The noise never stopped. I brought it back and was told I need a replacement engine the long block specifically, I couldn’t afford to replace it, years later it’s still making this noise at start up, in idel and when driving and becomes louder when I accelerate. I have had a hard time getting my vehicle to accelerate to HWY speeds at an efficient and safe level, having to use hazard lights. My car has had a gas fuel leak, repaired. I had to get a rental car. The blower motor relay has to be replaced every 3/4 months since it failed the first time years ago in order for my AC/heat to work, I’m a single mother, who is disabled with a special needs child, and a very low fixed income, this is a major safety concern on top of the HECU recall, I have asked for a buy back or a refund or replacement vehicle and have been denied, or at least reimbursement for the costs associated. Kia is negligent and obviously doesn’t seem to care whatsoever about their customers or their safety. If I could afford it I would sue them. Fire hazard, engine fire, stalling, ect.

Despite being assured for years by KIA that my vehicle was not affected by this recall, I received a recall notice in DECEMBER 2023 for the HECU. Now it is April, and my vehicle still is not repaired because KIA STILL has not supplied the part required to fix this safety issue. Because of the high theft issue of my vehicle, I cannot park it outside and KIA is now telling me I cannot park the vehicle inside because of fire hazard. I have had to pay a higher insurance premium just to keep my car insured and have even been denied insurance by Farmers and Progressive. I am afraid to drive my car and how am I supposed to afford another car? Some dealers will not even consider the car as a trade in.

The contact owns a 2012 Kia Soul. The contact stated that the vehicle was driven to a local dealer to have the vehicle checked due to recall, NHTSA Campaign Number: 23V652000 (Service Brakes, Hydraulic). The contact was contacted by the dealer and was advised that the check engine warning light was illuminated and that the vehicle needed to be diagnosed. The contact stated that the vehicle was diagnosed and that the vehicle needed a BGC Fuel Induction service. The contact picked up the vehicle and was advised by the dealer to drive the vehicle for 100 miles and then return the vehicle to the dealer to inspect the vehicle. The contact stated that after picking up the vehicle, she was driving at approximately 30 MPH, when the vehicle started losing motive power. The contact stated that the check engine warning light illuminated. The contact stated that the accelerator pedal was depressed; however, the vehicle failed to respond, and the vehicle decelerated to 5 MPH. The contact had the vehicle towed to the same dealer. The vehicle was diagnosed, and the dealer determined that the starter needed to be replaced. The vehicle was repaired. The contact stated that her daughter called the dealer to check on the repair status of the vehicle and was advised that the engine had seized and needed to be replaced. The manufacturer was informed of the failure. The failure mileage was unknown.

The contact owned a 2012 Kia Soul. The contact stated while stopped at an intersection, the vehicle independently accelerated while depressing the brake pedal. The contact steered the vehicle to the left in an attempt to stop the acceleration and repeatedly depressed the brake pedal. Due to the failure, the contact hit a curb, a sidewalk post, and finally, a retaining wall which stopped the vehicle. The sidewalk post was damaged due to the crash. The contact was unaware if any warning lights appeared on the instrument panel. The air bags did not deploy at any time during the failure. A woman was knocked over by the vehicle as a result of the failure. The woman sustained a cut to her right hand and suffered pain to the right side of her body. The woman was taken to the hospital by ambulance for treatment, her whereabouts remain unknown. The contact was treated at the scene by paramedics but did not need further medical assistance. A police report was filed. The vehicle was towed from the scene to an independent mechanic and was deemed a total loss. The manufacturer had yet to be notified of the failure. The failure mileage was 99,700.

Mileage: 99,700

DRIVING DOWN THE HIGHWAY AT A SPEED OF 65MPH AND MY CAR JUST BEGAN TO IDLE AND SLOWED DOWN TO REDUCING SPEED QUICKLY. I COULD NOT GIVE IT ENOUGH ACCELERATION TO PICK UP SPEED. I PULLED OVER TO SHUT MY ENGINE CAR OFF. TURNED CAR BACK ON AND MY RPMS TO SHIFT TO 2ND GEAR WERE LOW. I HAD TO SHIFT MY GEARS QUICKLY TO BE ABLE TO DRIVE. SINCE THEN, MY ENGINE LIGHT IS BLINKING AND I CANNOT GO FASTER THAN 50MPH

The series of events leading to my theory of what is wrong with my 2012 Kia Soul: 1. Steering coupler replacement in March of 2021 left my steering wheel sideways instead of straight, air bag light remains on, and traction control light as well. The after-market (I assume) cruise control is automatically on when car is started. Must turn off manually. 2. U-joint connecting to steering column fell onto my feet while driving in December of 2021. I slid it back on, but it slipped off approximately 4 more times in the next month before it was strongly secured. 3. Alignment performed in February 2022. Approximately 2 weeks after the alignment, my car started stuttering, if you will, prior to shifting into third gear. Then, again, prior to each shift into the higher gears. It stalled a few times in response to this action. While accelerating, the car begins to jerk severely, as if the brakes are being pumped. It doesn't do this immediately, but only begins once it's warmed up. Several sensors have been replaced. Fuel filter replaced. It's a standard, but the transmission was replaced after I purchased it in 2018. After hooking up to the code scanner at the parts store, the Steering Tilt Sensor is the code shown. My theory is this: When the steering coupler was replaced leaving my steering wheel in the turned position, and then aligning it with it in the wrong position, that threw the tilt code. Maybe it's jerking because it thinks I'm turning when I'm not, and it could possibly be engaging the abs to slow me down while it thinks I'm turning. Would I be wrong in assuming that if I get the steering wheel straightened, get another alignment, and clear the steering tilt sensor, my car will act normal again? I am uncertain what system or part failed, but it is definitely available to be inspected. I could have died when the u-joint fell off if I hadn't been almost to a stop sign every time. The problem continues, but has not been addressed or confirmed by a dealer.

UPON MY LAST SERVICE AT THE DEALERSHIP THEY TOLD ME MY OIL WAS LOW. THIS WAS THE FIRST TIME EVER HAVING TO ADD OIL. I CONTINUED TO MONITOR THE ISSUE. LAST WEEK WE DROVE THE CAR APPROX 50 MILES HOME. THE NEXT MORNING THE CAR WOULD NOT START AT ALL. WE HAD IT TOWED TO THE DEALER AND THEY TOLD ME THE ENGINE IS GONE. THE CAR HAS 97,000 MILES AND HAS BEEN MAINTAINED MYSELF FOR THE LAST 6 YEARS USING SYNTHETIC OIL.

TRIED STARTING THE CAR ONE MORNING AND THE ENTIRE DASHBOARD IS BLACK. NO READINGS FOR ANY OF THE GAUGES AND SHIFTER STUCK IN PARK. CAR WAS DRIVABLE AFTER RELEASING THE GEAR WITH THE SHIFT LOCK RELEASE, BUT NOTHING ON THE INSTRUMENT CLUSTER WORKING. COULDN'T SEE ODOMETER, FUEL GAUGE, HEAT GAUGE BECAUSE IT WASN'T MOVING OR LIT UP.

Mileage: 120,000

I JUST BOUGHT MY CAR IN APRIL AND WITH REGISTRATION PAPERS I RECEIVED RECALL PAPERS STATING 2 RECALLS FOR MY VEHICLE I DIDN'T THINK IT WAS LEGAL TO SELL VEHICLE WITHOUT HAVING IT FIXED.?? NEXT I. TAKE MY VEHICLE TO KIA DEALER ON MONDAY AUGUST 3 TO FIX RECALLS THEY.SAID.NO CODES SHOW.. I DRIVE HOME 45 MINI AWAY. CAR DIES. INEXT MORNING.IT.DIES.AGAIN WONT START.. I LOOKS UNDER THE HOOD AND THERE.IS A.WIRE BURING THROUGH MY FUS BOX WHICH WAS NOT THERE BEFORE AND NOW I HAVE NO.POWER TO MY VEHICLE AND SOMETHING ISN'T RIGHT I KNOW THAT WIRE WASN'T THERE BEFORE.

Mileage: 112,000

CAR IS IN P AS RK. CAR IS NOT MOVING. CAR IS NOT ALREADY STARTED. OFTEN THE CAR WON'T START. INTERIOR LIGHTS COME ON WHEN KEY IS PLACED IN IGNITION, BUT WONT TURN OVER. YOU HAVE TO WIGGLE THE SHIFTER OR TURN THE STEERING WHEEL. IT WILL EVENTUALLY START. CAR GURUS HAS OVER 150 IDENTICAL COMPLAINTS. IT APPEARS IT'S A COIL OF SOME TYPE. MULTIPLE VEHICLES VARIOUS YEARS. HE DEALERSHIPS OFTEN JUST RECOMMEND REPLACING STARTER OR BATTERY. BUT THE ISSUE REMAINS. IT'S A PRODUCT DEFECT. SHOULD BE A RECALL.

Mileage: 68,000

CAR IS JERKING/BUCKING AND MISFIRING WHILE IDLE AND WHEN DRIVING IT JERKS. CAR CHECK ENGINE LIGHT CONSTANTLY TURNS ON AND OFF ON ITS OWN.

Mileage: 95,000

STEERING WHEEL MAKES A LOUD POPPING NOISE IT IS GETTING WORSE BY THE DAY. THE LIGHTS FLICKER WHEN TURNED ON INSIDE AND OUTSIDE THE VEHICLE.

Mileage: 36,221

NO ENGINE WARNING LIGHTS ON. AT RANDOM, ENGINE WILL LOSE POWER, BUT DOES NOT QUIT. NO MATTER HOW MUCH YOU TRY TO ACCELERATE, CAR ONLY REACHES APPROXIMATELY 30 MPH. OBSERVED TO HAPPEN AFTER TURNING IGNITION KEY AND NOTHING HAPPENS. HOWEVER, OCCURRENCE IS RANDOM, AND NO ENGINE WARNING CODE IS GIVEN. MECHANICS FIND NOTHING WRONG, DUE TO NO WARNING CODE.

Mileage: 120,000

AFTER WORK ON 4/30/19, I WAS SPEAKING WITH THE PARKING DECK ATTENDANT. THE CAR WAS IN DRIVE, BUT I HAD MY FOOT ON THE BRAKE. IT STARTED SHAKING AND SOUNDING ROUGH, AS IF IT WERE STRUGGLING TO STAY ON. I DROVE IT FOR A FEW MILES, BUT WAS AFRAID TO DRIVE MORE THAN 35 OR SO MPH. IT WAS SHAKING AND MAKING NOISE THE ENTIRE WAY. I ONLY DROVE ON THE INTERSTATE TO THE NEXT EXIT, SO THAT I COULD FIND AN OPEN PARKING LOT JUST IN CASE IT CUT OFF ON ME. I CALLED AAA AND GOT A TOW HOME DUE TO THE LATENESS OF THE HOUR. THE NEXT MORNING, AAA TOWED ME TO A AAA CAR CARE FACILITY AND I LET THEM DO REPAIRS. I WAS TOLD THAT IGNITION COIL # 4 WAS BAD AND HAD TO BE REPLACED, AND THAT IT WOULD BE BETTER TO REPLACE ALL 4 COILS. I ONLY HAD ENOUGH MONEY TO REPLACE THE BAD ONE, PLUS THE SPARK PLUGS AND AIR & CABIN FILTERS THAT THE MECHANIC RECOMMENDED. HE SAID THAT THE OTHER 3 COILS SHOULD BE REPLACED AS SOON AS POSSIBLE.

WHERE DO I START, MY 2012 KIA SOUL HAS ABOUT 86,000 MILES AND HAS EXPERIENCE ISSUES OVER THE PAST FEW YEARS. IT STARTED A FEW YEARS AGO WHERE I CHANGED MY LEFT BRAKE LIGHT AND DISCOVERED IT WAS AN ONGOING ISSUE WHERE BULB IS BURNT AND HAVE TO REPLACE ABOUT TWICE YEARLY. SECOND, SOMETIMES WHEN I GO TO CRANK MY CAR IT WOULD START FAINTLY THEN STALL OUT AND I WILL HAVE TO RETRY AGAIN UNTIL IT CRANKS CORRECTLY. THIS HAVING ALSO BEEN OCCURRING FOR A FEW YEARS. THIRD, WITHIN THIS PAST YEAR I'VE EXPERIENCED A/C CONTROL PROBLEMS. WHEN I GO TO TURN IT ON IT WONT DO ANYTHING,NO DEFROST/BLOWING/HOT/COLD NOTHING. THEN I WOULD PROCEED TO KEEP TRYING TO TURN OFF AND ON AND OUT OF NO WHERE IT JUST STARTS ON ITS OWN. SOMETIMES IT'S SCARY ESPECIALLY WHEN I NEED TO DEFROST MY WINDOWS AND IT DECIDES NOT TO WORK. TOOK IT TO SUN AUTO REPAIR SHOP AND THEY COULDN'T FIGURE IT OUT AND SAID AND I QUOTE "IT HAS A HIGH FAILURE RATE", WHATEVER THAT MEANS. FOURTH, THE PASSENGER SIDE WINDOW WILL NOT RESPOND TO THE DRIVER SIDE CONTROL BUTTON. DONT KNOW IF IT'S AN ELECTRICAL ISSUE. THIS HAS ALSO STARTED WITHIN THIS PAST YEAR. FINALLY, ABOUT A FEW MONTHS AGO MY STEERING WHILE STARTED MAKING THIS ANNOYING CLICKING SOUND WHEN I TURN THE STEERING WHEEL LEFT TO RIGHT . THAT IS WHILE DRIVING AND PARKED OR STOPPED. IT JUST KEEPS CLICKING EVERY MOVEMENT, BUMPS AND TURNS. SUDDENLY I RECIEVED A LETTER ABOUT THIS GIVEN WARRANTY RECALLING MY VEHICLE TO GET FIXED. NOW I'M QUESTIONING WHETHER OR NOT IF MY OTHER PROBLEMS ARE COMMON IN OTHER VEHICLES AND IS ON THE ROLL TO RECALL

RECEIVED A LETTER FROM KIA STATING TO HAVE MY STEERING CHECKED OUT . I AM HEARING A POPPING NOISE WHEN I TURN LEFT IN THE STEERING. IT PULLS TO THE RIGHT WHEN DRIVING THE KIA DEALERSHIP IS SAYING THERE'S NOTHING WRONG. BUT THERE'S GOT TO BE SOMETHING GOING ON AND THEY KEEP TRYING TO TELL ME THAT THERE'S NOTHING WRONG. ALSO THERE'S A SUSPENSION NOISE COMING FROM THE REAR WHEN I GO OVER A GREAT OR ANYTING EVEN A SMALL LITTLE DENT IN THE ROAD IT SOUNDS LIKE THE WHOLE BACK END OF MY CAR IS GOING TO FALL APART ANOTHER ISSUE WITH THE BRAKES WHEN I APPLY THE BRAKES MY LIGHTS DIM ON THE INSIDE OF MY VEHICLE THEN WHEN I GO THE LIGHTS WILL GO BRIGHT AGAIN.

Mileage: 5,000

CAR WAS GREAT UNTIL IT REACHED THE 100000 MILE MARK. THEN IT LOSES ALL POWER AND DIES WHILE GOING 65 TO 70 MPH ON FREEWAY! IT IS GOING TO GET ME KILLED! WHEN HAPPENS, THE RPM GAUGE QUICKLY PLUMMETS TO ZERO AND REMAINS THERE AT ZERO AFTER I GET IT RESTARTED. AFTER IT SITS FOR ABOUT 15 MINUTES IT STARTS FINE WITH THE RPM GAUGE GIVING AN ACTUAL READING. THIS IS HAPPENING ABOUT 3 TIMES IN A 25 MILE SPAN!

Mileage: 1,000,480

MY 2012 KIA SOUL (BASE) WITH THE 1.6L GDI RECENTLY HAD A PROBLEM ON I-80 TRAVELING BETWEEN DES MOINES, IA AND DENVER, CO. (THERE HAD BEEN NO PRIOR SYMPTOMS) AFTER REACHING AROUND 65 MPH, THE ENGINE BEGAN MISFIRING EMMITING OBD ERROR CODE 0336 INDICATION A BAD CRANKSHAFT POSITION SENSOR. I STOPPED AT THE NEAREST AUTOZONE, BOUGHT A APPROPRIATE REPLACEMENT, AND INSTALLED THE PART IN THE PARKING LOT. UPON IGNITION, THE CAR IMMIDIATELY BEGAN MISFIRING AND DIED. ON THE SECOND ATTEMPT, THE CAR STARTED AND MISFIRED; BUT IT SENT THE SAME 0336 CODE THEN THE TACHOMETER DIED. ALTHOUGH THE TECHOMETER DIED, THE ENGINE CONTINUED TO IDLE (AND RUN) WITHOUT FURTHER MISFIRES. UPON SEEING THIS, I FIGURED IT WAS THE CAM SHAFT POSITION SENSORS (AS THE SYMPTOMS ARE VERY SIMILIAR). I FOUND, AND REPLACED BOTH ENGINE MOUNTED CAM SHAFT POSITION SENSORS, BUT NO NEW SYMPTOMS UNTILL I TEST DROVE THE VEHICLE. DURING THE TEST DRIVE, THE VEHICLE EMMITED 3 OBD CODES, AND DIDNT START MISFIRING UNTIL THE TACHOMETER WENT OVER 3500 RPM. BY THEN, I WAS DOING A HIGHWAY TEST ON I-80 OUTSIDE LINCOLN, NE, AND THE CAR JUST DIED AT AROUND 55-65 MPH. IT EMMITED CODE 0336 FOR A BAD CRANKSHAFT POSITION SENSOR, 0565 FOR CRUISE CONTROL ON SIGNAL MALFUNCTION (I HAVE THE BASE MODEL, SO THERE IS NO CRUISE CONTROL), AND 0517 FOR BATTERY TEMPERATURE CIRCUIT MALFUNCTION. I MANAGED TO GET THE VEHICLE OFF THE INTERSTATE, AND BACK HOME WHERE THE PROBLEM CHANGED AGAIN. NOW IT MISFIRES UNTILL THE TACHOMETER HITS 3500, THEN THE TACHOMETER DIES AND THE VEHICLE APPEAR TO RUN NORMAL (DISPITE THE REOCCURING ODB2 CODES 0366, 0517, AND 0565) IT APPEARS THE ENGINE HEATED UP ENOUGH TO BURN OUT A BRAND NEW CRANKSHAFT POSITION SENSOR, AND CAUSE PROBLEMS WITH THE BATTERY. (AND POSSIBLY THE ECU AS IT NOW REPORTS MY NON-EXISTANT CRUISE CONTROL IS MALFUNCTIONING)

Mileage: 207,465

WAS GOING DOWN TEN, KIA CAN'T DETERMINE IF MY POWER STEERING WANT BOUT WHILE GOING DOWN THE HIGHWAY GOING 55, AND THEN HITTING A DEER. THE BODY WORK HAS BEEN FIXED BUT MY VEHICLE HAS NO POWER STEERING. POWER STEERING IS NOT RESPONDING - MDPS WILL NOT COMMUNICATE WITH VEHICLE. FAILURE IN ELECTRONIC MDPS AT TOP OF STEERING COLUMN. THEY CHECKED ALL CONNECTORS, AND NO PHYSICAL DAMAGE TO COLUMN ITSELF. FOUND C1503 -ESC/ECS (ESP) ERROR AND C1687 - TIME OUT VSM2 (MDPS) FAILURE. DIAGNOSIS SAYS I NEED A POWER STEERING COLUMN AND MOTOR ASSEMBLY. GEICO REFUSES TO COVER THIS SAYING IT'S A COMMON ELECTRICAL POWER STEERING ISSUE WITH KIA'S. IF THESE ARE MESSING UP ELECTRONICALLY WHILE DRIVING THIS YEAR FOR 2012 SHOULD BE RECALLED. IT FEELS AS IF INSURANCE HAS FOUND A LOOPHOLE TO NOT COVER KIA SOULS WITH POWER STEERING. I ALSO SAW A CORROSION ISSUE RECALL AND MY CAR WAS FROM OHIO WHICH I LIVED THERE YEARS WITH IT BEFORE MOVING TO VIRGINIA. NO ONE AT THE NEWPORT NEWS VIRGINIA KIA EVEN MENTIONED THE RECALL FOR MY VIN #, I FOUND IT WHILE REGISTERING MY KIA ONLINE.

Mileage: 88,282

CAR WOULD NOT START, IT WAS FOUND THAT THE WIRE COVERS AND WIRES WERE DISINIGRATED. IT WAS TAKEN TO SHOP AND REPAIRED. THEN TWO WEEKS LATER HAPPENED AGAIN, THEN AGAIN ON 5/10/18 THE CAR WOULD NOT START AGAIN. VEHICLE WAS TOWED TO SHOP AND MECHANIC HAD ADVISED THAT IT WAS THE SAME ISSUE BUT DIFFERENT LOCATION, THIS TIME WAS WORSE AND WAS TOLD THAT IF THE VEHICLE WOULD HAVE STARTED THAT IT WOULD HAVE POSSIBLY CAUGHT ON FIRE AND ENDANGERING THE SAFETY TO MYSELF AND OTHER OCCUPANTS. WAS ALSO INFORMED THAT KIA USES A SOY BASED PEANUT OIL COATING FOR THE WIRES. HE INFORMED THAT THIS WOULD ATTRACT ANIMALS. I HAVE SPENT OVER $900 FOR THESE REPAIRS. THE MECHANIC ADVISED THAT KIA IS AWARE OF THIS AND THERE ARE NO RECALLS AS FAR AS HE IS AWARE OF.

12/28/17 PURCHASED CAR FROM KIA DEALERSHIP. 1/27/18 I WAS DRIVING APPROX 50 MPH DOWN A COUNTY ROAD AND THE DRIVERS SIDE WINDSHIELD PANELLING FLEW OFF. THE PASSENGER SIDE IS LOOSE AS WELL. I AM TOLD NO WAY TO SECURE PASSENGER SIDE IT JUST HAS TO BE REPLACED AS WELL. ALSO NOTICED A LOUD SCREECHING COMING FROM DRIVER SIDE EVERY TIME I APPLY THE BRAKE. 2/3/18 NEIGHBOR WAS DRIVING BEHIND ME DOWN A CITY STREET AND CALLED TO TELL ME REAR DRIVER SIDE TIRE APPEARED WOBBLY. 2/6/18 DEALERSHIP SAID BAD WHEEL BEARING AND REPLACED BUT STILL HAD NOT ORDERED PANELLING. ALSO SAID NOISE WAS FINE IT WAS JUST CAUSED BY METALLIC STRUCTURE OF BRAKES AND HAVE TO DEAL WITH IT. 2/7/18 THE STEREO WILL TURN ON BUT EVERYTHING IS BACK TO FACTORY PRESETS AND NO SOUND COMES OUT OF SPEAKERS.

Mileage: 66,000

2012 KIA SOUL WITH LESS THAN 15,000 MILES ON IT SUDDENLY BURST INTO FLAMES AND THE CAR IS A TOTAL LOSS .

Mileage: 14,000

DASHBOARD LIGHTS CAME ON AND CAR WOULDN'T START. HAD CAR TOWED TO KIA OF BOWIE MD., WHO DID A DIAGNOSTIC AND REPLACED ELECTRICAL PANEL WHICH COST ESTIMATED $200.00 DOLLARS INCLUDING DIAGNOSTIC. KIA OF BOWIE NEVER CALLED AND WHEN I FINALLY CONTACTED SOMEONE A WEEK LATER, THEY STATED THE STEERING COLUMN WAS OUT AND WOULD COST APPROXIMATE $2000.00 AND THAT'S THE PART. CAR HAS ONLY 70.000 MILES.

TL* THE CONTACT OWNS A 2012 KIA SOUL. THE CONTACT STATED THAT THERE HAD BEEN SEVERAL FAILURES THAT PROGRESSED SINCE PURCHASING THE VEHICLE. THE RADIO SHORTED OUT AND WAS REPLACED BY THE DEALER (SOUTHSIDE KIA, 9401 ATLANTIC BLVD, JACKSONVILLE, FL 32225, (904) 400-6650). ALSO, THE ODOMETER DISPLAYED AN IMPROPER READING AND THE STEERING COLUMN WAS EXTREMELY TIGHT, MAKING ABNORMAL NOISES. IN ADDITION, THE STEERING WHEEL WAS DIFFICULT TO TURN LEFT OR RIGHT. THE VEHICLE WAS TAKEN TO THE DEALER MORE THAN THREE TIMES, BUT THE RADIO FAILED AGAIN AND THE DRIVER'S SEAT BELT FAILED TO PROPERLY RESTRAIN. THE VEHICLE WAS TAKEN BACK TO THE DEALER WHERE IT CURRENTLY REMAINS FOR SERVICE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURES AND INDICATED THAT THEY WOULD PROVIDE A FOLLOW-UP RESPONSE. THE CONTACT RECEIVED NO SOLUTION YET FROM THE MANUFACTURER. THE APPROXIMATE FAILURE MILEAGE WAS 68,000.

Mileage: 68,000

MY CAR'S HEATER ASSEMBLY CONTROL HAS FAILED AND IN DOING SO MY CAR'S HEATER DEFAULTED TO COLD AND FACE MAKING IT IMPOSSIBLE TO DEFROST THE WINDSHIELD. KIA WANTS AN ASTRONOMICAL FEE TO DIAGNOSE THE PROBLEM AND EVEN MORE FOR THE PART AND INSTALLATION.

Mileage: 88,700

I PURCHASED THE VEHICLE IN DECEMBER AND EVERY SO OFTEN THE GAUGES AND THE LIGHTS IN THE DASH WILL NOT WORK. THE VEHICLE FAILED TO SHIFT INTO GEAR. I HAD CONTACTED THE DEALER FROM WHOM I PURCHASE THE VEHICLE, I THEN TOOK IT TO THEIR REPAIR SHOP. THE GENTLEMAN (MECHANIC) WAS UNABLE TO DETERMINE THE CAUSE. I THEN CALLED THE DEALERSHIP AND REQUESTED ANOTHER VEHICLE, OF COURSE THEY REFUSED. IN A MATTER OF DAYS, THE DASH MATERIALS BEGAN TO WORK AGAIN. UNFORTUNATELY, 20 DAYS LATER, THE SAME THING HAPPENED AGAIN. NONE OF THE LIGHTS AND GAUGES IN THE DASH WORK, AND THE VEHICLE WILL NOT GO INTO DRIVE. I AM SIMPLY UNHAPPY WITH THE MATTER, BECAUSE THEY ARE CHARGING ME NEARLY $20,000. FOR THE VEHICLE. *TR

THE COMPUTER SYSTEM FOR THE RADIO HAD A SERVICE ADVISORY INSTEAD OF A RECALL, SO I WASN'T NOTIFIED BY MAIL. BUT THE PROBLEM IS THAT IN ADDITION TO THE RADIO, IT AFFECTS THE BACKUP CAMERA AND EVENTUALLY THE DASHBOARD, MAKING BOTH OF THEM INOPERABLE. THE REPAIRMEN AT FORD KIA IN RICHMOND, CA TRIED TO PLAY THIS OFF LIKE IT'S NOT A SERIOUS PROBLEM. BUT IF THE DASHBOARD CONTROLS ARE USELESS WHEN DRIVING DOWN THE HIGHWAY, AND YOU NEED TO TRY AND PULL OVER TO RESTART THE CAR, THAT IS A PROBLEM WAITING TO HAPPEN. UPDATED 10/05/2017*JS

Mileage: 14,700

NOV. 2013 I WAS DRIVING THE CAR AND THE ODOMETER STOPPED WORKING, I WENT TO KIA AND THEY SAID THEY HAD TO ORDER A PART FOR IT BUT IT WAS OKAY TO DRIVE. I CONTINUED TO DRIVE IT FROM KY TO INDIANAPOLIS IN WHEN THE SPEEDOMETER STOPPED WORKING THEN THE ENTIRE INSTRUMENT PANEL STOPPED WORKING, I CALLED KIA DEALERSHIP IN ELIZABETHTOWN KY AND THEY SAID THEY HAD ORDERED THE ENTIRE CLUSTER BUT CAR WAS OKAY TO DRIVE, I WENT OUT THE NEXT DAY AND THE CAR STARTED BUT YOU COULD NOT ENGAGE THE GEAR SHIFT. HAD TO HAVE THE CAR TOWED TO DEALERSHIP. THEY HAD CAR 3 WEEKS AND SAID IT IS FIXED. JANUARY 13TH 2014 STARTED ALL OVER WITH ODOMETER GOING OUT, TOOK IT BACK TO KIA AND THEY HAD TO ORDER YET ANOTHER CLUSTER (2ND IN 2 MONTHS) OKAY TO DRIVE CAR, I REFUSED AND REQUIRED THEM TO PROVIDE LOANER (WHICH IS NOT ALLOWED TO BE TAKEN OUT OF STATE). THIS IS NOT A SAFETY ISSUE BUT GOES TO ELECTRICAL, THEY HAD TO REPLACE THE ENTIRE GLOVE COMPARTMENT BECAUSE THE LIGHT KEPT GOING ON AND OFF WHEN THE DOOR WAS CLOSED. THEY SAID A SENSOR HAD GONE OUT AND THEY HAD TO REPLACE THE ENTIRE THING NOT JUST A BULB. *TR

Mileage: 53,000

FAULTY WIRING HARNESS. CAR WAS 3 WEEKS OLD.

THE RADIO FROZE AND I COULDN'T CHANGE THE STATION, PROGRAM, OR USE THE CD. NEXT THE BACKUP CAMERA WOULDN'T WORK. AFTER DRIVING FURTHER, THE SIGNALS AND LIGHTS ON THE DASH CEASED TO FUNCTION. I DIDN'T DRIVE MORE THAN 8 MILES GOING TO AND FROM WORK AND TO THE STORE. IT HAS RESET ITSELF SO FAR AFTER THE CAR SAT FOR 3-9 HOURS. THE KIA TOLL FREE NUMBER REFERRED ME TO THE DEALER IN RICHMOND, CA WHERE I BOUGHT THE USED CAR, BUT WAS TOLD IT CANNOT BE FIXED UNTIL THE CAR IS BROUGHT IN WHILE TROUBLE OCCURS. IT HAS HAPPENED 6 TIMES SINCE JUNE 26, 2013. *TR

Mileage: 12,100

STARTED CAR SUNDAY AT 1:30 PM. NOTICES GAS GAUGE NEEDLE WAS BELOW EMPTY. BACKED OUT OF PARKING SPACE, PUT THE CAR INTO DRIVE - NO INSTRUMENTATION AT ALL. TACH AT O, TEMP GAUGE AT O, FUEL GAUGE BELOW EMPTY. SHUT OFF IGNITION AND RESTARTED ENGINE - STILL NO INSTRUMENTATION DROVE SLOWLY TO NEAREST GAS STATION TO FILL TANK (I DID NOT REMEMBER BUT I NEVER LAT THE TANK GET BELOW 1/4 FULL) TOO 2.6 GALLONS TO FILL. SPEEDOMETER AND ODOMETERS NOT WORKING. ONLY DASHBOARD LIGHT WORKING IS TEMP (OUTSIDE) AND THE ECON LIGHT. MADE AN APPOINTMENT WITH UNIVERSITY KIA - HUNTSVILLE, AL - LEFT CAR AFTER DESCRIBING PROBLEM. THE CALL MONDAY PM SAID THEY WERE UNABLE TO DETERMINE THE PROBLEM AND SINCE IT WAS MLK DAY THERE WAS NO TECH SUPPORT AVAILABLE - NEED TO KEEP CAR OVERNIGHT. NO LOANER COULD BE AUTHORIZED. U. KIA CALLED TUESDAY PM AT 1:30 SAID THEY REBOOTED THE COMPUTER AND THE GAUGES APPEAR WORKING BUT THEY PROBABLY WOULD FAIL. KIA TECH SERVICES WERE TO ORDER AND INSTRUMENT CLUSTER FROM KOREA AS THERE WERE NONE IN THE US. WOULD TAKE SEVERAL WEEKS TO OBTAIN AND REPROGRAM. I REQUESTED A LOANER FROM THE SERVICE MANAGER BUT HE COULD NOT AUTHORIZE ONE. I REQUESTED HE ELEVATE THE REQUEST OT THE DEALERSHIP OWNER OR TO KIA MANAGEMENT. HE ([XXX]. KIA SERVICE PERSON) SAID HE WOULD FORWARD MY REQUEST AND CALL ME TOMORROW (WEDNESDAY) THIS IS JUST NOT AN ACCEPTABLE LEVEL OF SERVICE. I CANNOT BE WITHOUT A VEHICLE FOR SEVERAL WEEKS - ESPECIALLY SINCE THIS IS A MAJOR FAILURE IN A NEW AUTO THAT THEY ARE NOT PREPARED TO REPAIR QUICKLY. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

Mileage: 6,850

2012 KIA SOUL. CONSUMER STATES THAT THE INSTRUMENT PANEL COULD NOT BE SEEN. *KB THE CONSUMER STATED KIA NEEDS TO CHANGE THE BACKGROUND COLOR OF ITS INSTRUMENTS TO WHITE LETTERS OVER A BLUE BACKGROUND. THE CONSUMER STATED IT WAS HARD TO SEE, THE RED NEEDLES ON A BLACK BACKGROUND. *JB