2014 KIA SOUL Engine And Engine Cooling Problems

The contact owns a 2014 Kia Soul. The contact received a recall letter related to NHTSA Campaign Number: 19V120000 (Engine, Engine and Engine Cooling). The contact stated that while driving 40-45 MPH, the vehicle lost power and stalled. The vehicle was restarted. The engine warning light was illuminated. The vehicle was taken to an independent mechanic, who retrieved DTC: P0420; which was related to the catalytic converter. The vehicle was taken to the local dealer, where the software update was completed, but the failure recurred. The manufacturer was contacted, but no assistance was provided. The failure mileage was approximately 177,238.

Mileage: 177,238

The contact owns a 2014 Kia Soul. The contact, who was an independent dealer, purchased the vehicle for resale. The contact researched and identified an unrepaired recall under NHTSA Campaign Number: 19V120000 (Engine, Engine and Engine Cooling) associated with the VIN. The vehicle was taken to the dealer; however, the dealer declined to repair the vehicle. The contact was informed that, because of missing or incorrect VIN information, the repair was declined. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was made aware of the failure. The contact had not experienced a failure.

Mileage: 123,478

The contact owns a 2014 Kia Soul. The contact stated that while driving at an undisclosed speed, the malfunction indicator lamp illuminated. The contact stated that the failure was persistent. The vehicle was taken to the dealer; however, the contact was unsure if the vehicle was diagnosed. The vehicle was not repaired. The manufacturer was made aware of the failure. The contact referenced NHTSA Campaign Number: 19V120000 (Engine, Engine and Engine Cooling); however, the contact was informed that the recall information was not listed in the KIA database. In addition, the contact stated that the recall notification was received by mail, and the vehicle was not serviced under the recall repair. The failure mileage was approximately 40,000.

Mileage: 40,000

The contact owns a 2014 Kia Soul. The contact received notifications of NHTSA Campaign Numbers: 22V096000 (AIR BAGS), 15V123000 (VEHICLE SPEED CONTROL), 17V608000 (STEERING), and 19V120000 (ENGINE, ENGINE AND ENGINE COOLING). The contact stated that while driving 60 MPH, the vehicle failed to accelerate as intended while depressing the accelerator pedal. In addition, the vehicle jerked and vibrated abnormally. No warning lights were illuminated. The vehicle idled down to 5 MPH. The contact continued to drive; however, the contact had to pull over several times. The contact drove to the mother's residence. The vehicle was towed to the local mechanic, who diagnosed that the catalytic converter was clogged or had melted and damaged the engine. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The dealer was informed of the failure and the contact was informed that the vehicle was missing several updates, and the dealer refused to perform the recall repairs. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure but denied assistance with the recall repairs. The failure mileage was approximately 67,000.

Mileage: 67,000

The contact owns a 2014 Kia Soul. The contact stated that upon starting the vehicle, the check engine warning light illuminated. The vehicle was taken to an independent mechanic where the contact was informed that the catalytic converter was defective and needed to be replaced. Upon investigation, the contact discovered NHTSA Campaign Number: 19V120000 (Engine, Engine and Engine Cooling); however, the VIN was not included in the recall. The manufacturer was notified of the failure but offered no assistance. The vehicle was not repaired. The failure mileage was unknown.

The contact owns a 2014 Kia Soul. The contact had received notification of NHTSA Campaign Number: 19V120000 (ENGINE, ENGINE AND ENGINE COOLING); and the engine block was replaced; however, the catalytic converter was not replaced. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The approximate failure mileage was 100,000.

Mileage: 100,000

The contact owns a 2014 Kia Soul. The contact stated while driving at an undisclosed speed with cruise control activated, the RPM's suddenly increased to over 4,000 and the contact heard an abnormal sound coming from the engine compartment. The contact pulled over to the shoulder of the roadway where the failure persisted. The check engine warning light was illuminated. The vehicle was not taken to the dealer or an independent mechanic. The vehicle was not repaired. The contact stated that she was previously informed that the catalytic convertor needed to be replaced prior to the failure; however, the catalytic convertor had not been replaced. The manufacturer was notified of the failure but provided no assistance. The failure mileage was 120,000.

Mileage: 120,000

The contact owns a 2014 Kia Soul. The contact received notifications of NHTSA Campaign Numbers: 17V608000 (STEERING), 22V096000 (AIR BAGS) and 19V120000 (ENGINE, ENGINE AND ENGINE COOLING); however, the dealer and manufacturer informed the contact there were no recalls associated with the VIN. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated while the vehicle was driving at various speeds, stationary, or parked, the check engine warning light illuminated. The vehicle was taken to an independent mechanic to be diagnosed. The independent mechanic diagnosed the vehicle with catalytic converter failure. The vehicle was repaired. The contact stated that three years after the initial repair, the check engine warning light illuminated. The contact attempted to contact the dealer and the manufacturer for the vehicle to be repaired under the recalls; however, the dealer and manufacturer declined to schedule an appointment for the repair. The failure mileage was approximately 110,000. Parts distribution disconnect.

Mileage: 110,000

The contact owns a 2014 Kia Soul. The contact stated while driving at various speeds, there was an abnormally loud sound coming from the front end of the vehicle. The contact stated that the failure increased significantly while driving. Upon inspecting the vehicle, the contact noticed that the catalytic converter was fractured. The vehicle was taken to the dealer for the recall repair of NHTSA Campaign Number: 19V120000 (Engine, Engine and Engine Cooling), where the Catalytic Overheating Protection Engine Control Unit logic was upgraded. Additionally, the contact was provided an estimate for the catalytic converter repair; however, the contact declined to pay a fee for the repair because the recall repair included replacing the catalytic converter if damaged. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the failure and a case was opened. The failure mileage was approximately 139,762.

Mileage: 139,762

The contact owns a 2014 Kia Soul. The contact stated that the vehicle was making an abnormal rattling sound. The contact stated that the check engine warning light was illuminated. The vehicle was taken to a local mechanic and the contact was informed that the catalytic coveter needed to be replaced. The vehicle was not repaired due to the cost. The manufacturer was not made aware of the failure. The approximate failure mileage was 90,000.

Mileage: 90,000

The contact owns a 2014 Kia Soul. The contact stated while driving approximately 35 MPH, the vehicle lost motive power while depressing the accelerator pedal. The contact stated that the check engine and check oil warning lights were illuminated. The contact self-diagnosed the vehicle and determined that the coil and the spark plugs needed to be replaced. The vehicle was repaired. The contact stated that the failure returned, and the vehicle was taken to the local dealer, where it was diagnosed and determined that the catalytic converter had failed and needed to be replaced. The vehicle was not repaired. The manufacturer was informed of the failure. The contact researched online and related the failure to NHTSA Campaign Number: 19V120000 (Engine, Engine and Engine Cooling). The failure mileage was approximately 127,000.

Mileage: 127,000

The contact owns a 2014 Kia Soul. The contact stated that while driving at an undisclosed speed, the low oil pressure warning light illuminated. The vehicle was taken to the dealer, who diagnosed failures with the catalytic converter and the intake manifold. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was 86,000.

Mileage: 86,000

The contact owns a 2014 Kia Soul. The contact stated that while driving at an undisclosed speed, the low oil pressure warning light illuminated. The vehicle was taken to the dealer, who diagnosed failures with the catalytic converter and the intake manifold. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was 86,000.

Mileage: 86,000

The contact owns a 2014 Kia Soul. The contact stated while driving approximately 45 MPH, the vehicle stalled. The contact stated that the check engine warning was illuminated. The contact pulled over and was able to restart the vehicle however, the vehicle failed to exceed 20 MPH. The contact was able to drive the vehicle to a dealer who diagnosed the vehicle and determined that the catalytic converter needed to be replaced. The vehicle had not been repaired. The manufacturer had been informed of the failure. The contact researched online and related the failure to NHTSA Campaign Number: 19V120000 (Engine, Engine and Engine Cooling). The failure mileage was approximately 150,000.

Mileage: 150,000

The contact owns a 2014 Kia Soul. The contact stated that while operating the vehicle, the check engine light, oil light, and battery light remained illuminated and blinked off and on. Also, a knocking and ticking sound was coming from the engine compartment along with a burning oil odor. Additionally, the vehicle would not exceed speeds over 60 MPH. The vehicle was taken to the local dealer who was unable to determine the cause of the failure. The vehicle was later taken to the local service center which determined that the catalytic converter was faulty and needed to be replaced. The vehicle was not yet repaired. The manufacturer was not notified of the failure. The failure mileage was 23,000.

Mileage: 23,000

The contact owns a 2014 Kia Soul. The contact stated that while operating the vehicle, the check engine light, oil light, and battery light remained illuminated and blinked off and on. Also, a knocking and ticking sound was coming from the engine compartment along with a burning oil odor. Additionally, the vehicle would not exceed speeds over 60 MPH. The vehicle was taken to the local dealer who was unable to determine the cause of the failure. The vehicle was later taken to the local service center which determined that the catalytic converter was faulty and needed to be replaced. The vehicle was not yet repaired. The manufacturer was not notified of the failure. The failure mileage was 23,000.

Mileage: 23,000

The contact called on behalf of his daughter-in-law who owns a 2014 Kia Soul. The contact stated that the vehicle was experiencing abnormal oil consumption. The contact stated that the vehicle owner had been adding a quart of oil to the vehicle every week. The contact's mechanic informed the contact that the VIN was included in NHTSA Campaign Number: 19V120000 (Engine, Engine and Engine Cooling). The vehicle was taken to the dealer, where a diagnostic test produced DTC Code: P0420; and the dealer determined that the catalytic converter and the engine had failed. The dealer informed the contact that the engine could not replace under the recall because additional diagnostic test which related the engine failure to low engine compression. Additionally, the dealer informed the contact that the catalytic converter could be replaced under recall; however, the replacement would be pointless because the engine had failed. The vehicle was not repaired. The contact stated that he believed that the engine failure was related to the recall. The manufacturer was notified of the failure and informed the contact that they could not assist because the dealer determined that the engine failure was not related to the recall. The failure mileage unknown.

The contact owns a 2014 Kia Soul. The contact stated that while driving at an undisclosed speed, the oil pressure warning light illuminated. The contact stated that the vehicle was recently taken to an undisclosed dealer for a routine oil change; however, the oil pressure warning light illuminated. The vehicle was then taken to the undisclosed dealer where it was diagnosed that the oil level was low, and the crank shaft position sensor had failed and needed to be replaced. The vehicle was repaired; however, the failure recurred. Additionally, the contact stated that the vehicle had previously been taken to the dealer for an unknown manufacturer recall repair related to excessive oil consumption. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 127,000.

Mileage: 127,000

The contact owns a 2014 Kia Soul. The contact stated while driving 65 MPH, the contact heard an abnormal sound before the vehicle started to stall. The contact stated no warning light was illuminated. The contact was unable to pull over to the side of the road. The vehicle was not drivable. The contact called the local Police Department to assist in manually pushing the vehicle off the roadway. The contact towed the vehicle to an independent shop, where she was informed the engine needed to be replaced. The vehicle was not repaired. The contact towed the vehicle to the local dealer, where it was diagnosed with needing the engine to be replaced. The vehicle was repaired; however, after the repair the contact was informed that the catalytic convertor and the starter also needed to be replaced. Upon investigation, the contact associated the failure with NHTSA Campaign Number: 19V120000 (Engine, Engine and Engine Cooling) however, the VIN was not included. The vehicle was not repaired. The manufacturer had been informed of the failure. The failure mileage was approximately 111,000.

Mileage: 111,000

The contact owned a 2014 Kia Soul. The contact stated that while driving at approximately 60 MPH, a pinging-type noise was heard coming from the engine compartment along with gray smoke. The vehicle began to lose automotive power and reduced speed before the engine stalled. The contact exited the vehicle and flames and smoke were present coming from under the hood. The fire department was called to the scene and extinguished the flames. A fire and police report was taken at the scene and the vehicle was later towed away. During the incident, the vehicle was destroyed. The contact also indicated that during the incident the front driver's side door could not be manually opened from inside the vehicle and the key fob was used to open the door. The cause of the failures was not determined. The manufacturer was notified of the failure. The local dealer was not contacted. The failure mileage was 132,000.

Mileage: 132,000

The contact owns a 2014 Kia Soul. The contact received notification of the NHTSA Campaign Number: 22V096000 (Air Bags). The vehicle was taken to the dealer for the recall repair and the vehicle was also repaired under the NHTSA Campaign Number: 19V120000 (Engine, Engine and Engine Cooling) however, after the vehicle was repaired, the vehicle was taken to an independent mechanic for another inspection. The contact then stated that a year later, while driving at an undisclosed speed, he heard a loud knocking sound under the hood of the vehicle. The check engine warning light then illuminated. The contact stated that he veered the vehicle off the road and parked. The contact then turned off and restarted the vehicle. The vehicle was taken back to the dealer where it was diagnosed that the oxygen sensor and catalytic converter had failed and needed to be replaced. The vehicle remained at the dealer. The vehicle was not repaired. The manufacturer was notified of the failure and the contact was informed that the recall had expired and advised the contact to call the NHTSA Hotline. The failure mileage was approximately 160,000.

Mileage: 160,000

The contact owns a 2014 Kia Soul. The contact received notification of NHTSA Campaign Number: 19V120000 (Engine, Engine and Engine Cooling) however, the contact stated that while his wife was driving at an undisclosed speed, the engine revved, the check engine light illuminated, and the vehicle stalled. The contact’s wife turned off and restarted the vehicle. The dealer was notified of the failure and an appointment was scheduled. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified of the failure. The failure mileage was approximately 80,000. Parts distribution disconnect.

Mileage: 80,000

The contact owns a 2014 Kia Soul. The contact stated that while driving at an undisclosed speed, the accelerator pedal was depressed; however, the vehicle failed to accelerate. The check engine warning light was illuminated. The contact related the failure to NHTSA Campaign Number: 19V120000 (Engine, Engine and Engine Cooling). The vehicle was taken to the dealer, who informed the contact the catalytic converter needed to be replaced. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 146,000.

Mileage: 146,000

The contact owns a 2014 Kia Soul. The contact stated that while driving at various speeds and depressing the accelerator pedal, the vehicle jerked significantly and hesitated to respond. The contact stated that the failure occurred while driving under 40 MPH. The check engine warning light was illuminated. Additionally, the contact stated that the vehicle would jerk while at a complete stop. The vehicle was taken to the dealer where it was diagnosed that the catalytic converter needed to be replaced. The dealer informed the contact that the manufacturer declined to cover the repair as the vehicle had passed the bearing clearance test. The contact related the failure to the NHTSA Campaign Number: 19V120000 (Engine, Engine and Engine Cooling); however, the VIN was not included. The vehicle was not repaired. The failure mileage was approximately 94,000. The VIN was unavailable.

Mileage: 94,000

The contact owns a 2014 Kia Soul. The contact stated while driving approximately 35 MPH, the check engine warning light illuminated. Additionally, the contact stated that the vehicle was making an abnormal sound from the engine compartment. The vehicle was idling rough and vibrating. The contact drove the vehicle to an independent mechanic who diagnosed and determined that the vehicle was consuming an unusual amount of oil and that the engine needed to be replaced. The contact was advised by the mechanic that the failure was related to NHTSA Campaign Number: 19V120000 (Engine and Engine Cooling). The vehicle had not been repaired. The manufacturer had not been informed of the failure. The failure mileage was approximately 88,000.

Mileage: 88,000

The contact owns a 2014 Kia Soul. The contact stated that while driving approximately 65 MPH, the check engine warning light illuminated, and the vehicle decelerated. The contact stated that the vehicle then failed to exceed 20 MPH. The vehicle was towed to the local dealer who diagnosed that the catalytic converter was faulty and needed to be replaced. The vehicle was not yet repaired. The contact stated that the catalytic converter had previously been replaced; however, the failure recurred. The contact stated that the vehicle was also consuming an excessive amount of engine oil. The manufacturer was notified of the failure, but no assistance was offered. The approximate failure mileage was 93,000.

Mileage: 93,000

The contact owns a 2014 Kia Soul. The contact stated upon starting the vehicle, the engine emitted abnormal rattling sounds. There was no warning light illuminated. The contact stated that the failure reoccurred while driving 30 MPH. The contact then inspected the oil dipstick and noticed that there was no oil, even though he had only driven 3,000 - 3,500 miles after the last oil change. The contact became aware that the VIN was included in NHTSA Campaign Number: 19V120000 (Engine, Engine and Engine Cooling) however, the dealer and the manufacturer informed the contact that the vehicle could not be repaired under the recall as the original owner failed to complete an unknown software update. The contact stated that the failure reoccurred several times while driving at various speeds. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The vehicle was not diagnosed or repaired. The failure mileage was approximately 120,000.

Mileage: 120,000

The contact owns a 2014 Kia Soul. The contact stated while driving 40 MPH, the check engine warning light illuminated and the vehicle jolted. The contact was able to continue driving however, the failure reoccurred increasingly. The vehicle was taken to an independent mechanic and the catalytic converter and the upstream O2 sensors were replaced; however, the failure persisted. The vehicle was taken to an independent mechanic where it was diagnosed that the failure was related to NHTSA Campaign Number: 19V120000 (Engine, Engine and Engine Cooling). The dealer was notified of the failure and informed the contact that the VIN was not included in the recall. The vehicle was not repaired. The manufacturer was notified of the failure but provided no assistance. The failure mileage was approximately 122,000.

Mileage: 122,000

The contact owns a 2014 Kia Soul. The contact stated while her mother was driving 35 MPH, the vehicle stalled. The contact stated no warning light was illuminated. The vehicle was not drivable. The vehicle was towed to an independent mechanic who associated the failure with NHTSA Campaign Number: 19V120000 (Engine and Engine Cooling) however, the VIN was not included. The vehicle was not repaired. The contact towed the vehicle to the local dealer, where it was diagnosed with needing the catalytic converter to be replaced. The vehicle was not repaired. The manufacturer had been informed of the failure. The failure mileage was approximately 100,000.

Mileage: 100,000

The contact owns a 2014 Kia Soul. The contact stated that while driving at an undisclosed speed, the vehicle lost motive power and stalled. There were no warning lights illuminated. The contact called the local dealer but the vehicle was not diagnosed or repaired. The dealer informed the contact he failed to have an unknown software update completed. The manufacturer was not contacted. The approximate failure mileage was 77,720.

Mileage: 77,720

The contact owns a 2014 Kia Soul. The contact received notification of NHTSA Campaign Number: 19V120000 (Engine, Engine and Engine Coolant) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

The contact owns a 2014 Kia Soul. The contact stated while driving approximately 30 MPH, there was an abnormal burning odor coming from the vehicle. The oil warning light was flashing on the instrument panel and then the check engine warning light illuminated. The vehicle was taken to the local mechanic, who diagnosed the failure with a catalytic converter and engine pressure. The catalytic converter was replaced. The manufacturer was notified of the failure. The approximate failure mileage was 107,000.

Mileage: 107,000

The contact owns a 2014 Kia Soul. The vehicle had previously been serviced under NHTSA Campaign Number: 19V120000 (Engine, Engine and Engine Cooling) at the dealer; however, the failure recurred with the check engine warning light illuminated. The contact stated that the vehicle was towed back to the dealer and diagnosed with cylinder #1 misfire and a compression level of 150. The dealer performed a fuel treatment and informed the contact that the spark plugs and engine needed to be replaced; however, the engine replacement was not covered under the warranty. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 180,000. The consumer stated the vehicle was taken into the dealer for a recall on the converter. The recall was not covered under warranty due to the vehicle being over 150k mileage.

Mileage: 180,000

The contact owns a 2014 Kia Soul. The contact stated while driving approximately 30 MPH, the vehicle started to shake and nearly stalled. The contact stated that there was no warning light illuminated. The contact had taken the vehicle to a local dealer, where it was diagnosed and determined that the engine was consuming an excessive amount of engine oil and the seals needed to be replaced. The vehicle was repaired; however, the shaking and excessive oil consumption recurred. Additionally, there was an abnormal sound coming from the engine. The manufacturer had been informed of the failure. The failure mileage was approximately 213,038.

Mileage: 213,038

The contact's sister-in-law owns a 2014 Kia Soul. The vehicle had previously been serviced under NHTSA Campaign Number: 19V120000 (Engine and Engine Cooling) and passed the catalytic converter test. The contact stated that while driving at an undisclosed speed, the vehicle shuddered and would not accelerate above 25 MPH. The vehicle was taken to the dealer where it was diagnosed with catalytic converter failure. The dealer informed the contact that the catalytic converter needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and a case was opened. The manufacturer advised the contact to take the vehicle to a dealer for diagnostic testing. The failure mileage was approximately 125,000.

Mileage: 125,000

The contact owns a 2014 Kia Soul. The contact stated that her check engine light had been illuminated on her instrument panel. The contact initially took the vehicle to a dealer where the check engine light was reset; however, the light returned the next day. The contact then took the vehicle to an independent mechanic where the battery was replaced; a week, the contact stated that corrosion had formed on the battery and that her vehicle had stalled while traveling at 45 MPH. She stated that several warning lights illuminated the instrument panel as the failure occurred. The contact restarted the vehicle and return home; the next day, the independent mechanic came to her home and performed another battery replacement. Despite the second replacement, the stalling failure persisted. The manufacturer was notified of the failure and informed her that there were zero recalls on the vehicle. The vehicle had yet to be repaired. The failure mileage was approximately 130,000.

Mileage: 130,000

The contact owns a 2014 Kia Soul. The contact stated that while driving at approximately 55 MPH, an abnormal sound was heard coming from the front end of the vehicle. The contact stated that no warning lights were illuminated until the vehicle was stopped and at that time the check engine warning was illuminated. The vehicle was turned off for approximately 10 minutes and upon restarting the vehicle no issues occurred until about 10 minutes into the drive when the abnormal noise started again. The contact stated that the vehicle was inspected by an independent mechanic who stated the vehicle failure was engine-related. The independent mechanic also confirmed the vehicle was included in the NHTSA Campaign Number: 19V120000 (Engine, Engine and Engine Cooling) and advised the contact to take it to the KIA dealer. The contact stated that the vehicle was taken to the dealer where the failure was diagnosed as the engine pistons. The vehicle was not repaired. The manufacturer was notified of the failure and informed the contact that a product improvement update needed to be completed. The contact stated that the manufacturer and the dealer informed him that the update could not be completed by the Kia dealer and no further assistance was offered. The approximate failure mileage was 142,111.

Mileage: 142,111

The contact owns a 2014 Kia Soul. The contact stated that while driving at various speeds, the vehicle wobbled and hesitated to accelerate. Additionally, the vehicle was consuming excessive amounts of oil. The local dealer and Gurley Leep Kia (4028 Grape Rd, Mishawaka, IN 46545) were made aware of the failure. Both dealers informed the contact that the next available appointment was on December 20th. The vehicle was not diagnosed or repaired. Upon investigation, the contact learned that there were two recalls associated with the VIN; NHTSA Campaign Number: 17V608000 (Steering) and 19V120000 (Engine, Engine and Engine Cooling). The manufacturer was not made aware of the failure. The failure mileage was approximately 90,000.

Mileage: 90,000

The contact owns a 2014 Kia Soul. The contact stated while driving approximately 45 mph, when there was an abnormal knocking noise coming from the engine compartment and suddenly there was smoke as well. The contact was able to pull over and EMS were called to the scene, before fire marshals arrived on the scene the fire extinguished on its own. The contact stated no warning lights were illuminated. The vehicle was towed to a local dealer where it was not diagnosed or repaired. The manufacturer was informed of failure but was unable to assist the contact. The failure mileage was approximately 93,635.

Mileage: 93,635

The contact owns a 2014 Kia Soul. The contact stated while driving 70 MPH, the vehicle started sputtering then loss motive power. The check engine and oil warning lights were illuminated. The vehicle was towed to the contact's residence. The vehicle was leaking oil onto the ground. The contact inspected the engine and saw that the rod had pierced the engine block. Upon investigation, the contact related the failure to NHTSA Campaign Number: 19V120000 (Engine and Engine Cooling) which associated with the VIN. However, the contact had not received notification for NHTSA Campaign Number: 19V120000 (Engine and Engine Cooling). The dealer was made aware of the failure but informed the contact that there was no recall associated with the VIN. The vehicle was not diagnosed nor repaired. The manufacturer was made aware of the failure but informed the contact that there was no recall associated with the VIN and to pay for the vehicle to be towed to a dealer, and if deemed that the VIN was associated with the recall, then the cost for the repair would be covered. The failure mileage was approximately 150,000.

Mileage: 150,000

The contact owns a 2014 Kia Soul. The contact stated that the vehicle was previously repaired under NHTSA Campaign Number: 20V750000 (Engine) however, while pulling into the driveway the contact heard an abnormal sound coming from the vehicle. The contact inspected the vehicle and became aware that the engine oil level was low. The contact added a quart of oil to the engine. Several days later while the vehicle was started, the contact heard the same abnormal sound coming from the vehicle. Additionally, the engine temperature was elevated, and the vehicle was consuming oil. The contact reached out to an independent mechanic about the failure and was informed over the phone that the vehicle might need a new engine. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 57,000.

Mileage: 57,000

The contact owns a 2014 Kia Soul. The contact stated while driving approximately 40 mph during rainy weather conditions, the vehicle began to produce a knocking noise, decelerated, and smoke coming from the engine compartment. The contact's boyfriend opened the hood and confirmed that there was a fire. The fire extinguished itself and the vehicle was towed to a local dealer where it was currently there for diagnostics but not repaired as of yet. During the incident, the police were called but it was unknown if a police report was filed. The contact stated no warning lights were illuminated. The manufacturer was informed of failure and was awaiting a response. The failure mileage was approximately 99,000.

Mileage: 99,000

I took my 2014 soul to get recall done in San Leandro on 01APR21.No repairs done except coil that I paid for.Today 03SEP21 I took my 2015 soul in(same issue as b4 little power)and they are telling me my catalytic converter needs changing. To my understanding when I had them check the safety recall The repairs would of happened then ,Dealers will upgrade the catalytic overheating protection engine control unit logic to prevent overheating of the catalytic converter. In addition, the catalytic converter will also be replaced if it has been damaged. Depending on the extent of any damage, the engine may also be replaced. All repairs will be done for free.This was not done to my 2014 soul.

The contact owns a 2014 Kia Soul. The contact stated that the vehicle failed to accelerate above 40 MPH. The contact stated no warning light was illuminated. The vehicle was taken to a local dealer where it was diagnosed but not repaired. Upon investigation, the contact associated the failure with NHTSA Campaign Number: 19V120000 (Engine and Engine Cooling) however, the VIN was not included. The manufacturer was not informed of the failure. The failure mileage was approximately 146,000.

Mileage: 146,000

The exhaust manifold failed and yes, it is available for inspection. My daughter's safety was put at risk after I was advised by Kia service center that I needed to replace the rocker cover and a fuel pump. My daughter experienced the burning smell of fuel and the vehicle would not accelerate and would not go above the speed limit of 20, when on an incline. I took my vehicle to Kia service center on July 14, 2021 following the instructions written on the NHTSA Recall # 20V750 notice I received from Kia and they advised me that I needed to replace the rocker cover and a fuel pump. I paid $405 for replacement parts and service, left the service center with the impression that the vehicle was repaired. My daughter drove the vehicle back and forth to work and everything was okay until July 22, 2021 one week and a day after the repair, the MIL illuminated. I took the vehicle back to the service center and I was then advised that I needed to replace the exhaust manifold and all four coils. I was also advised that the exhaust manifold is on national back order with no expected date. I was told to call Kia corporate and Kia corporate office has advised me that there is nothing they can do to assist me. The associate at the Kia service center said I could drive the vehicle but after a while it would cause other damage to the engine. I questioned the service center manager about why would they tell me that the repair they made on the 14th fixed the issue. He informed me that they had no way of knowing what the issue was until the MIL light came on. I informed him that it is an issue that there was no warning lamp to advise of the first two parts I paid for that they said was the issue. Kia would not afford towing to service center. Kia service center has confirmed that the problem with the vehicle now is the exhaust manifold. The vehicle/component have been inspected by Kia service center. First visit to Kia no warning lamps/messages, there was the burning smell of fuel.

The contact owns a 2014 Kia Soul. The contact stated while driving an abnormal sound was heard as the vehicle loss power with several unknown warning lights illuminated. The contact opened the hood and checked the oil dipstick and discovered there was no oil in the engine. The contact stated that the oil was change three weeks prior to the failure. The vehicle was towed to her residence and then towed to the NTB in Belair, MD to be diagnosed. The contact was informed that the rod had punctured the oil tank. The manufacturer was notified of the failure and the contact was notified of NHTSA Campaign Number: 19V120000 (Engine, Engine and Engine Cooling). The Vin was included in the recall. The vehicle was taken to the dealer however, the mechanic was unable to retrieve a diagnostic trouble code. The contact was informed that the engine needed to be replaced. The failure mileage was approximately 125,000.

Mileage: 125,000

My issue has to deal with the catalytic converter. I received a safety recall letter dated 4/12/2019 which stated I had a defect related directly to the converter. I brought the car in within days of this letter to get the upgrade to the Catalytic overheating protection unit. starting in Feb of 2021 my engine light goes on, and stays on for a few days, then goes off again for a week . this has repeated itself since then. Ive since brought the car in twice explaining this issue, only to be told on my 2nd trip that my catalytic converter is clogged. I explained I have the safety recall later which states "Kia will upgrade the catalytic overheating protection logic in the engine control unit (ECU), and if necessary replace the catalytic converter and/or engine at no cost to you". The response from both the dealer and KIA has been, "that campaign has ended, and the repairs are your responsibility". My argument is, how can a safety recall that is directly related to my defect ever be expired?. The car has been diagnosed as having a clogged converter. I've been advised by a lawyer to reach out here to see if i can get any answers regarding the recall letter and if its valid for the life of the vehicle.

The contact owns a 2014 Kia SOUL. The contact received notification of NHTSA Campaign Number: 19V120000 (Engine, Engine and Engine Cooling) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated while driving at various speeds, the vehicle failed to accelerate and loss motive power. The vehicle was towed to an Independent mechanic to be diagnosed. The contact was informed that the engine was ½ quart low on oil, with no leaks present. The catalytic converter was inspected and flushed however, and additional diagnostic test was needed. The vehicle was then towed to the dealer where it was diagnosed that the catalytic converter fractured and the engine needed to be replaced. The vehicle was not repaired. The contact felt unsafe driving at low speeds due to the vehicle not accelerating above 15 mph. The manufacturer was not contacted. The failure mileage was approximately 107,269.

Mileage: 107,269

The contact owned a 2014 Kia Soul. The contact stated her son was driving at 35 mph when smoke started coming out from under the hood of the vehicle. The vehicles next to the vehicle and behind the vehicle honked their horns and started yelling at the driver that there was a fire underneath the vehicle. The driver pulled the vehicle over to the side of the road and the vehicle became engulfed in flames. The driver exited the vehicle through the driver’s side window due to the electrical components in the vehicle melting and not functioning as designed. The fire department extinguished the fire. A police report was filed. No medical treatment was needed at the scene. The vehicle was towed to a tow lot where the contacts insurance company inspected the vehicle and deemed the vehicle a total loss. The manufacturer was not made aware of the failure. The failure mileage approximately was 60,000.

Mileage: 60,000

TL* THE CONTACT OWNS A 2014 KIA SOUL. THE CONTACT STATED WHILE DRIVING AT VARIOUS SPEEDS, THE OIL WARNING LIGHT WAS ILLUMINATED. THE CONTACT STATED THAT THE VEHICLE CONSUMED OIL VERY QUICKLY. THE VEHICLE WAS TAKEN TO FRED BEANS KIA OF LANGHORNE (1801 LINCOLN HWY, LANGHORNE, PA 19047) WHERE IT WAS DIAGNOSED AND THE CONTACT WAS INFORMED THAT THE CATALYTIC CONVERTER NEEDED TO BE REPLACED. THE CONTACT RELATED THE FAILURE TO NHTSA CAMPAIGN NUMBER: 19V120000 (ENGINE, ENGINE AND ENGINE COOLING). THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER HAD NOT BEEN INFORMED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 90,000.

Mileage: 90,000

TL* THE CONTACT OWNS A 2014 KIA SOUL. THE CONTACT STATED THAT WHILE DRIVING AT 60 MPH, WHITE SMOKE BEGAN TO EMIT FROM THE REAR END OF THE VEHICLE AS THE "PULL OVER IMMEDIATELY' AS WELL AS THE CHECK ENGINE WARNING LIGHTS ILLUMINATED ON THE INSTRUMENT PANEL. THE CONTACT IMMEDIATELY PULLED OVER AND SHUT THE VEHICLE OFF. DUE TO THE FAILURE, THE CONTACT HAD THE VEHICLE TOWED TO HOMETOWN KIA (111 MIDTOWN AVE, MT HOPE, WV 25880) WHERE HE WAS INFORMED THAT THE ENGINE THREW A ROD AND THAT THE ENGINE WOULD HAVE TO BE REPLACED. THE MANUFACTURER WAS ALSO NOTIFIED OF THE FAILURE AND A CASE WAS FILED. NO FURTHER ASSISTANCE WAS OFFERED. UPON INVESTIGATION, THE CONTACT LINKED HIS FAILURE TO NHTSA CAMPAIGN NUMBER: 19V120000 (ENGINE, ENGINE AND ENGINE COOLING); HOWEVER, HIS VEHICLE WAS NOT INCLUDED IN THE RECALL. THE VEHICLE HAD YET TO BE REPAIRED. THE FAILURE MILEAGE WAS 91,521.

Mileage: 91,521

TL* THE CONTACT OWNS A 2014 KIA SOUL. WHILE DRIVING APPROXIMATELY 45 MPH, THE EXHAUST SOUND SUDDENLY BECAME EXTREMELY LOUD AND THE VEHICLE BEGAN TO DECELERATE. THE VEHICLE WAS LATER TOWED TO ORANGE PARK KIA (6373 BLANDING BLVD, JACKSONVILLE, FL) WHERE IT WAS DIAGNOSED THAT THE CATALYTIC CONVERTER HAD BLOWN FROM THE ENGINE MANIFOLD. THE CONTACT WAS INFORMED THAT BECAUSE NO FAILURE CODES WERE PRESENT TO IDENTIFY THE CAUSE OF THE FAILURE, THE VEHICLE WOULD NOT BE SERVICED PER NHTSA CAMPAIGN NUMBER: 19V12000 (ENGINE); ALTHOUGH, THE VEHICLE EXPERIENCED THE SAME FAILURE LISTED IN THE RECALL. THE MANUFACTURER WAS ALSO NOTIFIED OF THE FAILURE, BUT NO ASSISTANCE WAS OFFERED. THE FAILURE MILEAGE WAS 120,000.

Mileage: 120,000

2014 KIA SOUL. CONSUMER WRITES IN REGARDS TO CATALYTIC CONVERTER SAFETY RECALL. *LD THE CONSUMER STATED THE MOTOR WAS REPLACED DUE TO AN OIL LEAK. THE GAS FLOAT SENSOR AND FUEL PUMP WAS REPLACED.. THE CHECK ENGINE LIGHT ILLUMINATED. THE CONSUMER WAS DIRECTED TO WAIT FOR MAIL NOTIFICATION TO HAVE THE CATALYTIC CONVERTER REPLACED. *JS