2016 KIA SOUL Engine Problems

They have a recall on the catalytic converters for the 1.6 engines but not the 2.0. I have had to have mine replaced two times in a year. There is definitely a problem. The second time it almost caught fire due to glowing red cause it got so hot. The same problem is happening to the 2.0 engines just like the 1.6 engines, but nothing is being done.

Greetings, I have a base 2016 kia soul manual transmission that I thought was under safety recall for its engine, but when I search it says 0 unrepaired recalls, when I look this up it does claim my vehicle had this problem, but I never had a dealer fix it, I did contact the one I got it from a couple of years ago and asked if my vehicle qualified for the recall since it already has 200,000 miles on it but they never got back to me, did they just claim to fix it, because it has not been worked on. Still runs great at 300,000 miles but if the engine has a safety issue that might catch on fire then I want to get it addressed regardless of its high mileage

A. Safety Defect and Failure Sequence I am filing this complaint because my Kia Soul, which is subject to the widespread engine defect and extended warranty under the Hyundai/Kia Class Action Settlement, suffered a catastrophic failure immediately following dealership intervention. Responsible Action: I brought the vehicle to the authorized Kia dealership on September 25th the instant the Check Engine Light illuminated for the very first time. The vehicle was driven to the dealership under its own power. Triggering Event: The dealership performed the required engine-related software update (Knock Sensor Detection System, KSDS) and routine service. Immediately following this service, the engine went into limp mode and ceased functioning, requiring a complete engine replacement. This sequence strongly suggests the failure was either caused by the known defect covered by the recall or was triggered by the software update itself. Manufacturer Denial: Kia is denying the claim under the Class Action Extended Warranty (which provides a lifetime or 15-year/150,000-mile warranty) using the unsubstantiated and unjustifiable excuse of "damage done prior to bringing the car in." B. Manager Misconduct and Manufacturer Bad Faith The Service Manager, Braden Anaya, has demonstrated calculated deception and bad faith, resulting in severe financial and logistical harm: Fraudulent Promise: The manager explicitly promised me the engine replacement would be approved if I titled, registered, and insured the vehicle. Relying on his direct word, I incurred a financial loss of $800 in fees for an unusable vehicle. Documented Deception: After a long delay, Mr. Anaya sent a formal denial email on December 5th confirming Kia would not cover the engine replacement. Despite this formal denial, he then contacted me and demanded "trust and patience," claiming he was actively fighting the claim for the following three weeks. This was an intentional stall and clear act of deception. Logistical Negli

The contact owns a 2016 Kia Soul. The contact stated that while driving at various speeds or while shifted into park(P), there was an abnormal knocking sound coming from the engine. The check engine warning light was illuminated. The vehicle had been taken to the local dealer, where it was diagnosed as needing a Product Improvement Code before the failure. The vehicle was not repaired due to the cost. The contact stated that a rental vehicle was paid for out of pocket. The contact related the failure to NHTSA Campaign Number: 19V120000 (Engine, Engine and Engine Cooling); and the contact was informed that the vehicle was repaired prior to ownership in 2020. The manufacturer was made aware of the failure. The failure mileage was approximately 117,000.

Mileage: 117,000

The contact owns a 2016 Kia Soul. The contact stated that while driving at an undisclosed speed, the check engine warning light illuminated. The contact became aware that there was oil leaking from the engine near the spark plugs while checking prior to the warning light being illuminated. The vehicle was taken to a local dealer who diagnosed the vehicle and determined that the head gasket needed to be replaced. The vehicle was repaired; however, the vehicle was still leaking oil, and the check engine warning light was illuminated. The contact was constantly adding oil to the engine. The contact had taken the vehicle back to the same dealer and was advised that the catalytic converter needed to be replaced, and a tune-up was needed. The catalytic converter was not replaced, and the contact stated that the engine was still leaking oil. The vehicle was not repaired. The contact had taken the vehicle to several independent mechanics and was advised that the engine needed to replace, however the vehicle was not repaired. The manufacturer was not informed of the failure. The failure mileage was approximately 177,000.

Mileage: 177,000

While driving my 2016 Kia Soul on the highway, the vehicle suddenly began shaking and immediately lost power. The check engine light came on and the car would not accelerate, even when pressing the gas pedal. This happened with no prior warning. I had to coast to the shoulder in moving traffic, which created a safety concern. The engine then stalled completely and would not restart. The vehicle was towed to Findlay Kia in Las Vegas. Their technicians diagnosed a major internal engine failure. The repair report shows zero compression in cylinder 2, a cracked intake valve, oil contamination, and extensive internal engine damage requiring a full engine replacement. Diagnostic trouble codes included P0300, P0302, P0303, and P0326. There were no earlier symptoms, no overheating, and the vehicle has been properly maintained. The failure was sudden and left the car completely inoperable. I opened Case #[XXX] with Kia Corporate. They reviewed all documents, service records, and the dealer’s findings. Although they did provide assistance in reviewing the case, the final outcome was not in my favor, and they declined to cover the repair. This is concerning given the history of engine-related issues and recalls involving Kia Souls from similar model years, particularly involving sudden engine failure and loss of power. My vehicle remains inoperable at the Kia dealership. The sudden loss of power while driving presents a clear safety risk. Based on my experience and the dealership’s findings, I believe this engine failure is safety-related and should be evaluated further by NHTSA. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

I was driving in the carpool line to Anaheim with my daughter, the car starts pulling and make a noise in the front part and start loosing speed, from 75 miles per hour to 40 miles per hours in 2 minutes. I drove to the safety zone but in high risk to a crash. All the sensor lights on in the front part. And the steering feels hard, no movement. We feel so stressed and unsafe. The police officer help us and The 511 towing help this was on October 16th. We pay $830 dlls to the AAA to bring the car to San Diego.

The contact owns a 2016 Kia Soul. The contact stated that while driving at an undisclosed speed, the accelerator pedal was depressed; however, the vehicle failed to accelerate as intended. The contact heard an abnormal clunking sound coming from underneath the vehicle. In addition, the RPMs increased to 3,000 and the vehicle lost motive power. No warning lights were illuminated. The vehicle was driven to the shoulder of the road. The contact turned the vehicle off. The contact stated that while attempting to start the vehicle, the vehicle started. However, the accelerator pedal was depressed, and the RPMs increased to 3,000 again. In addition, the contact stated that the vehicle failed to accelerate above 20 MPH. The vehicle was towed to the dealer, where it was diagnosed with catalytic converter failure. The contact was informed that the catalytic converter needed to be replaced. The vehicle was not repaired. The contact was informed that the repair was not covered under any unknown recall repair. The manufacturer was made aware of the failure. The manufacturer was made aware of the failure. In addition, the contact referenced NHTSA Campaign Number: 19V120000 (Engine, Engine and Engine Cooling). However, the contact was informed that the repair was already performed on the vehicle and was not covered under warranty. The failure mileage was approximately 97,945.

Mileage: 97,945

Had 3 oil consumption test 2 oil leak repairs, low to no oil each time, now car is stalling , Catalytitic Converter problem, yellow engine light is blinking, Kia of Newton New Jersey need to fix my car.

Car was purchased from dealership August 25, 2025 on September 19, 2025 at about 9:38 PM. Car experienced catastrophic engine failure due to an active recall/campaign that was not disclosed to buyer for an ECU problem. This problem caused total brake failure in the power brake system, forcing buyer to swerve across three lanes of traffic into breakdown lane.

Rcall SC176 I have tried multiple times to schedule the required recall repair for my Kia, but my local dealer has not responded to phone calls or emails. I cannot travel to another state to complete this recall. Kia has not provided a reasonable option to complete the safety repair. I am requesting assistance to get this recall completed safely and locally, and at no cost.

The engine makes a noise like a knock, when the car is running or the speed increases the noise becomes louder and it feels like a strong blow coming from the engine.

I was on my way home from work and the car just cut off .it wont move forward or backwords..the lights,radio all was on the car just wouldnt move ..i turned the key off and tried to start it up..it did nothing ..waited bout 10 minutes it started back up ..i looked up the recalls .SC176 sounds like what happen to it

My 2016 Kia Soul is now consuming oil excessively and emitting smoke from the exhaust. These symptoms only began after a dealership performed recall-related work (knock sensor replacement and KSDS software update). The vehicle is covered under Kia’s Technical Service Bulletin ENG222 (Rev. 7, Feb. 2025), which lists the Kia Soul (2012–2024) as eligible for evaluation and repair of oil consumption due to piston oil ring failure. This bulletin requires that a sealed oil consumption test be performed when customer complaints of oil consumption or smoke are verified. Despite this, Kia America has denied warranty coverage, stating the vehicle passed the rod bearing clearance test (BCT) and therefore does not qualify for an engine replacement under the class action settlement. This is misleading and incomplete because: The oil consumption issue is a separate covered defect under TSB ENG222. My vehicle is within the mileage (94k) and time limit (15 years/150k miles). Kia has refused to authorize the required oil consumption test. The smoking and oil consumption symptoms only began after the dealer performed recall service. This denial leaves me with a vehicle that is unsafe to drive due to risk of sudden engine failure, increased emissions, and potential fire hazard from oil burning. Kia is not following its own published service procedures, leaving consumers without protection despite official warranty extensions. I request that NHTSA investigate Kia’s handling of oil consumption claims under ENG222, as owners are being denied the mandated oil consumption test and warranty repairs even when they clearly qualify.

The check engine light has come on multiple times, indicating an engine failure defect, a known and recurring issue among this vehicle’s model. The problem first occurred on [XXX], again on [XXX], and is ongoing since [XXX]. The vehicle has been inoperable since [XXX], and remains at the dealership. The defect puts the safety of the driver and others at risk because the vehicle can become inoperable without warning while driving. The issue has been inspected and documented by the dealership each time it occurred, but repairs under warranty have failed to resolve the defect. Prior to the failures, the check engine light illuminated as a warning. The recurring nature of the problem and its continued presence despite recommended maintenance indicate a systemic engine defect that has not been adequately repaired or addressed by the manufacturer. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

2016 KIA SOUL- While driving, vehicle lost power, check eng light came on and vehicle would not accelerate, engine started making noise- pulled over and shut car off. Had vehicle towed to independent shop and was diagnosed with bad catalytic (manifold) convertor- they changed oil and filter and also found metal in oil, which I never experienced till this incident- upon research i found that there was a recall on that convertor, i called dealer, had towed there- diagnosed as convertor, was told covered one day, then called next and told it was not. Evidently, looking at reviews and complaints, there are many people driving 2016 kia souls that were not covered under this catalytic recall. Seems that Kia never fixed the original issue. Warning DON'T BUY A KIA- I have contacted Kia customer care, case [XXX] and they have said car did not have recall and are not giving any assistance. To edit, this is [XXX] vehicle INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Check engine light came on. 4 new engine coils and spark plugs. Carb cleaner in gas. Check engine light on again then while driving car jerked and check engine light blinking. Code 420 catalytic converter. This vehicle was under recall for same issue but was ok at time of recall. Was checked at Kia dealership u see recall time.

My 2016 Kia Soul is experiencing severe oil consumption, piston ring failure, and smoke from the exhaust. The vehicle is covered under Kia’s engine warranty extension (Product Improvement Campaign PI2002B and subsequent updates), which extends coverage to 15 years/150,000 miles on the engine short block/long block assembly. The dealership confirmed the failure is due to piston oil rings, but Kia America has denied warranty coverage, stating that because the rod bearing clearance test passed, the repair is not covered. This denial contradicts Kia’s own documentation, which defines the covered “short block assembly” as including pistons and piston rings, in addition to bearings and connecting rods. By refusing coverage, Kia is effectively narrowing the warranty in a way that leaves consumers unprotected, despite the campaign language. This issue raises a safety concern because excessive oil consumption and piston ring failure can lead to: Engine smoke and emissions problems, Sudden power loss, and Increased risk of engine failure while driving. I am requesting that NHTSA investigate Kia’s handling of piston ring and oil consumption failures under the engine warranty extension, as Kia appears to be limiting coverage only to rod bearing failures, despite covering the entire short/long block assembly on paper. Summary: VIN covered under PI2002B/KSDS update. Engine is consuming oil and smoking due to piston ring failure. Kia refuses coverage because rod bearings passed the clearance test. Piston rings are part of the short block, yet warranty is being denied. Safety issue due to risk of engine failure and increased emissions.

The vehicle when coming to a stop to park I press the engine off button and a car with a key symbol stays on and won’t go off and there is a beeping with screen not turning off. Have to turn car on and off numerous times to get it to turn off

While driving my 2016 Kia Soul Plus on the highway, smoke began coming from the rear of the vehicle. Within seconds, flames were visible. Other drivers flagged me down, and I was able to pull over. I evacuated three dogs from the car, but the vehicle quickly became engulfed in flames and was a total loss. The fire department responded and extinguished the fire. There were no warning lights or unusual performance issues immediately before the fire started. The vehicle had not been modified and was in regular use. This incident posed a severe risk to my safety, the safety of my pets, and others on the road. My VIN currently shows no active recalls, but Kia has issued recalls for engine and electrical fire risks in other Soul models. The fire appears related to engine, electrical, or fuel system malfunction. I strongly believe this defect should be investigated for inclusion in Kia’s fire-related recalls.

Kia 2016 died in mid traffic, would not switch out of 1st gear as an automatic, on a major road in Texas, no warning lights etc. Could be Transmission or Catalytic convertor.

Unknown

The vehicle started losing power and then stalled just as we pulled onto our road to our home, no light indicators were on and it started back up, but the traffic behind us causing slowing and potential risk to us and others. When restarted it would not accelerate appropriately and at that time we were able to put it in neutral and push it the remaining way, again causing a VERY dangerous situation. Upon inspection it was noticed that the oil was barely readable. We added 4 quarts (the vehicle has routine oil changes and is not due for another month or 1,000 miles) and let it sit for about 20 minutes. Upon restarting, the engine started making a loud pinging sound and oil was noticed coming out around the butterfly valve. At that time the cabin air filter and engine air filter was changed, butterfly valve cleaned and another quart of oil with valvoline stop leak added. Engine started and ran decent. Used car next day after rechecking oil, after about 15 minutes of driving it stalled once again, in traffic and pinging was tremendous, black smoke from the exhaust. The vehicle is the only vehicle we have, ONLY transport to work and have now lost out on 4vdays. We need this addressed. This is ridiculous that our VIN isn't included in the recalls that are experiencing the exact issues in the exact year makes and models. Help please!!!

4 29 23 at 101091 miles the catalytic converter was replaced. The car sucks up oil before even the 3000 .mark..kia performed. Then on7/8/25 wg baker replaced catalytic converter again. Also coding of abs brakes now and why would catalytic converter need replacing? Because car is eating off oil. Yes my car stopped on the interstate and I had to pull over. I've already done two tune ups.

Engine has lower end knocking noise,internal failure

On our way to Florida, our car broke down on the highway. When we were able to get our car towed to a mechanic, the mechanic stated that the issue was a rod bearing went out which matches the kia recall reasons for the same vehicle as ours. We took the car to Kia and they tested it and the rod bearing was the issue. We had no warning lights prior to our car breaking down and it was taken for an oil change just 5 days before. See below for more info on the recall: The 2016 Kia Soul, specifically models with the 1.6L GDI engine, was included in a Kia product improvement campaign related to connecting rod bearing wear. This campaign involved a software update for the Engine Control Unit (ECU) to implement a Knock Sensor Detection System (KSDS). The KSDS is designed to detect early signs of bearing wear and alert the driver via a blinking Malfunction Indicator Lamp (MIL) and Limp Home Mode. This prevents severe engine damage, including potential engine failure. Some 2016 Kia Souls with the 1.6L GDI engine experienced excessive connecting rod bearing wear, potentially leading to engine damage.

Component/system failed: Engine and Power Train. Available for inspection: Yes, the vehicle is currently at the dealership. After a loud ticking/knocking noise from the engine began, the car lost power while driving. It matches symptoms associated with Kia’s known connecting rod bearing failure issue (covered under Recall SC176 and Campaign PI2002A). There were no warning lamps at first, but later the oil pressure warning light began to flash intermittently. A Kia dealership confirmed the issue and completed the PI2002A ECU update. However, they denied the extended engine warranty coverage under the campaign, saying that the vehicle was purchased at an auction, even though this issue stems from a known manufacturing defect and recall that should apply to the vehicle, regardless of ownership history. This creates a serious safety concern, as the engine could seize while driving. This issue has been reproduced and confirmed by the dealership and documented under Kia Case #25414628 and #25331856. This denial contradicts the campaign terms and puts drivers and others at risk.

Check engine light came on 6months ago the code was P0420 I took it to a Kia dealership they said my catalytic converter was worn out and it would be $1500 to replace it I brought up how there was a recall he told me the vehicle already had the recall taken care of from the previous owner of the vehicle and would not fix it again i have no proof they fixed the recall and if they did it obviously didn’t work now that car don’t drive at all the catalytic converter is clogged I’m still making payments on the car this hell for me having hard time getting to work now with no transportation I need some guidance it’s not fair they can just tell me the previous owner got it fixed and even if they did it didn’t work or they didn’t do it right is there anything I can do?

The contact owns a 2016 Kia Soul. The contact stated while driving in a parking lot at approximately 10 MPH, the engine seized. The contact was able to coast to a nearby parking space, where the vehicle lost power and shut off. The contact attempted to restart the vehicle and the check engine warning light illuminated. The vehicle was unable to start the vehicle. The vehicle was towed to the residence. The vehicle was inspected by a certified mechanic who diagnosed the vehicle with engine failure. The mechanic suggested that the engine be replaced. The contact became aware of a Software Update Program with an extension for an engine replacement. The vehicle was towed to the dealer and confirmed the diagnostic result. The dealer informed the contact that the engine would not be covered by Kia because the Software Update Program update was not being completed. The manufacturer was informed of the failure and confirmed the decision made by the dealer. The manufacturer stated that the NHTSA was responsible for issuing and informing vehicle owners of a recall. The manufacturer referred the contact to the NHTSA Hotline to report the failure. The failure mileage was approximately 144,000.

Mileage: 144,000

I own a 2016 Kia Soul, VIN [XXX] . The vehicle suffered engine failure and is currently at Kia of Bradley in Illinois. My vehicle is covered under Recall SC176 (NHTSA #19V120) for a known defect that can cause engine damage and fire risk. Kia has denied my recall claim, stating that I did not receive the ECU update and that there is “sludge” under the oil cap. I was never properly notified that failure to receive the update would void my recall protection. Sludge presence is not proven to be the cause of the failure, and no oil analysis or inspection has been performed. The recall mandates free repair or replacement of the engine if damage is present, and this has not been honored. Kia is attempting to charge $600 just for diagnostics and has refused to repair the safety issue despite the engine failing. I am asking NHTSA to investigate Kia’s denial and ensure that the recall obligations are enforced. This is a serious safety concern and financial burden on the consumer. *I purchased the car from a Kia dealership after the recall, the ECU Update should have been done prior to anyone purchasing the vehicle. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Piston damage may result in an engine stall, increasing the risk of a crash. A broken connecting rod may puncture the engine block allowing engine oil to escape. The leaking oil may contact the exhaust, increasing the risk of a fire. I have replaced my catalytic converter twice in the last year due to this issue. Engine is dumping oil into catalytic converter causing it to stop up. There was a recall for the 1.6 engine, mine is 2.0 and the issue is exactly the same. 19V-120 / SC176 Recall Summary#19V120000

My 2016 Kia Soul Plus (VIN: [XXX] ) showed a blinking check engine light and entered limp mode while driving. I had the code read and received P1326, which is a known issue in Kia vehicles related to the Knock Sensor Detection System (KSDS). This code indicates possible engine bearing wear or impending engine failure, which could result in engine stall or fire, creating a serious safety risk while driving. My car has under 115,000 miles, but I purchased it used from a non-Kia dealer and was told by Kia that it's not covered under warranty or recall. However, many vehicles with this issue received engine replacements or software updates under TSB PI2002 and other campaigns. I am requesting that NHTSA investigate this issue for the 2016 Kia Soul, as it appears to be part of the larger engine defect trend affecting many Kia models. This vehicle should be included in any safety recall or extended warranty coverage related to this defect. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

2016 Kia Soul engine burns excessive amounts of oil leading to constantly needing to top off oil and/or oil changes. When car accelerate white smoke comes from engines; mechanic has pictures of white ash on engine components. We have taken it to the dealership after it was purchased by Carmax in June 2024 the check engine light was displayed, but were told no codes came up. We have taken the car to multiple private mechanics and were told this is a common problem and there is a recall on these engines. Finally 2 weeks ago auto repair shop confirmed engine faulty took pictures of white ash on engine components and advised to tow car to dealership re: extended recall on these engines. Dealership states the car now needs a catalytic converter; however this is a direct result of oil deposits in the exhaust that damage the catalytic converter. We have been getting the runaround from the dealership that says no engine codes come up but when the car is driven the white smoke and rattling of the engine is apparent.

CATALYIC CONVERTER IS DAMAGE

I had my crankshaft sensor replaced and it is still stalling on me. Engine has stalled while I was driving and this has put my life at risk and my job at risk.

I was never informed about the issues with my 1.6 GI engine YEARS AGO. And now my engine went bad in my 2016 Kia soul and kia screwed me and won’t cover fixing my car. I’m so disgusted with kia and their customer service for not helping me or ever informing me.

On May 17, 2025, the engine in our 2016 Kia Soul seized up and was destroyed. It is within Kia’s 10 year/100,000 mile drivetrain warranty. They are refusing to honor the warrant stating there was a recall on the vehicle that we never got fixed. The only unrepaired recall on this vehicle involves the steering, nothing to do with the motor. They are trying to escape the responsibility that they have promised to the American consumer.

My 2016 Kia soul had the engine white come on. I took it to have the computer read what the problem was. It came back engine knock sensor. I was told there was a recall on this and I needed to take it to an authorized Kia dealer. I took this to an authorized Kia dealer who told me that that was a faulty check engine light there was nothing wrong with the sensor, but my pistons were bad and I needed a new engine. Well, when I read further into the recall, it specifically said that this check engine sensor issue could affect the engine. My car just hit 100,000 miles. I had regular service. I now have a Kia who is sitting in front of my house not being able to be run. I truly feel that there is an issue that was not addressed when it was checked the check engine light indicated faulty knock sensor. This recall connected that there may be issues with the motor if this were the problem. I feel like I’m being taken advantage of. I am currently without any transportation and cannot get any help. Is there anything you can do to help me?

Car started rapidly slowing while on the highway and would not accelerate. After taking it to the dealership they said the catalytic converter is clogged and will need replaced. Seems to be a common issue with this vehicle that is not always covered by recall for whatever reason.

My vehicle has stranded me twice due to the same issue—error code P1326, which I am regrettably too familiar with. It is apparently associated with the Knock Sensor Detection System and the possibility of defective piston oil rings

My engine failed in a2016 Kia Soul.It is available upon inspection. My safety was at risk because the engine went bad all of a sudden. The vehicle has been inspected by a repair facility.Yes I went to a dealership and ask about knocking noise they didn’t say anything about ksds and made me an appointment a week later.

Car is making a knocking sound. Car is going thru more oil than normal. Causing the motor to get hot.

About a year ago I got my car serviced for the recall that was due to a potential issue with the catalytic converter overheating. High exhaust gas temperatures could damage the catalytic converter, potentially leading to abnormal engine combustion, piston damage, and even a fire. As of today 4/22/2025 I was told my catalytic converter needs to be replaced. I first noticed a check engine light 12/20/2024 and I got the code read from my local AutoZone. The code came back my catalytic converter. After doing some research I seen an active recall which I described as above. I scheduled an appointment at my local Kia Dealership which is also where I go the car. They got me in 01/2025 to service the recall. Here i am just a year past the recall and I've been told I need a whole new catalytic converter which is going to run me just over $1300.

In order to complete the Recall SC176 on my vehicle, I am required to submit comprehensive maintenance records. Since purchasing the car used in 2019, all routine maintenance—excluding tires and brakes—has been performed by the original selling dealership. However, that dealership is unable to provide the necessary documentation. As a result, the Kia dealership handling the recall is refusing to perform the required repairs, citing court-ordered terms that mandate maintenance record verification. Despite extensive discussions with Kia, there appears to be no alternative path forward without these records. This situation leaves me with two unacceptable options: continue driving a vehicle with a potentially hazardous, unrepaired engine, or reduce my household to a single vehicle—an outcome that would create significant hardship for my family. Additionally, because we are currently enrolled in a debt consolidation program, taking out any form of loan to replace this vehicle is not permitted. The lack of access to critical maintenance records, through no fault of my own, is now preventing the fulfillment of a safety recall and placing my family at risk. I am requesting immediate assistance in resolving this issue so that the recall repairs can proceed without further delay.

Cadillac converter melted

engine rod bearing issues, check engine light is on due to engine knocking from rod bearing and i can't pass state inspection due to check engine light. when the check enging light is on the vehicle can only be driven at speed of 30m/h. took the vehicle to kia dealer at roosvelt ave, york pa 17404 and repaires denied under warranty

The contact owns a 2016 Kia Soul. The contact stated while her husband was driving 45 MPH, the accelerator pedal was depressed, and the vehicle failed to respond. The check engine warning light was illuminated. The vehicle failed to accelerate until the vehicle stopped. The vehicle was towed to the dealer where it was diagnosed with internal failure in an exhaust manifold. The vehicle was repaired; however, the failure persisted. The contact stated that after the vehicle was repaired, approximately every 2,000 miles the oil warning light would illuminate. The contact stated that recently the check engine warning light illuminated. The dealer was made aware of the failure. The manufacturer was made aware of the failure. The failure mileage was approximately 86,000.

Mileage: 86,000

I have been having to put catalytic converter cleaner in my car to keep it running. The catalytic converter is bad more than one of them actually. I have also been having to add oil every week almost because it burns through oil so fast. I was on the highway today and my car went down to 30 miles an hour because of the catalytic converter problem.

I haven't had an incident happen yet but my 2016 KIA Soul with the GDI engine is excessively using oil to the point this time I had to put seven and a half quarts in between oil changes. I only have 79,412 miles on it, I mainly just drive it to work and back. The oil is not visible in the driveway, I don't see smoke coming out, I had some emergency oil light that I have never seen light up before come on two different times. I ended up taking it to KIA for an oil change and diagnostic test and they told me it had an oil leak at the oil pan, I had that fixed by someone else but that hasn't helped on the oil consumption. I took it for an oil change 2 days ago and had them make sure I didn't have a leak before they changed my oil and they said it was good. I have a friend whose 2015 KIA Soul caught on fire and blew up right on the interstate, she barely made it out of her car in time. I'm very uncomfortable driving my car now, it seems like I put oil in it just about every time I put gas in it now. I was wondering if my car would be added to the recall soon? Thanks, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

This was recalled on many kia souls except my VIN is not showing this recall yet I received a letter stating that the Catalytic converter were being recalled. I now have to replace my converter and reached out to kia as to why my veichle which is a 2016 kia soul is not included

The vehicle stalled on the Interstate. The engine seized and the oil came came out a hole in the crankcase. Fortunately the driver was able to coast the vehicle into the emergency lane. A Kia dealer diagnosed the failure as throwing a rod due to rod bearing failure. Per a class action settlement [XXX] ), the vehicle's warranty was extended to 15 years/150,000 miles to cover failure due to the connecting rod bearing. The warranty claim was denied because the vehicle had not received the KSDS update. However: 1) The vehicle was bought and sold by a Kia dealer at the end of 2023. As the KSDS update was available in 2020 [XXX] ), the update should have been installed by the Kia dealer before offering the vehicle for sale. The current owner purchased the vehicle in January 2024. 2) The current owner registered with Kia and pursued the anti-theft fix (Kia sent her a club). Kia did NOT notify her there were other updates that needed to be performed on the vehicle. Kia did not do due diligence to have the KSDS update installed, either when Kia was in possession of the car at a dealer or by notifying the new owner when she registered the car and sought updates. It appears Kia is intentionally not performing the update or notifying owners so they do not have to cover the repair under warranty. Functionality of the KSDS update would have lit the check engine light and entered the vehicle into limp mode before catastrophic engine failure occurred, thus avoiding the dangerous situation of a vehicle stalling on the Interstate. By withholding this update, Kia is endangering lives. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

On 2/16/2025 I was on the Freeway when my check engine light came on and my car slowed down to 40 mph. I tired to get it to go faster and it did start to go faster but went right back to 40 mph. I got off the freeway as soon as possible. The car was towed to Kia dealer and was looked at the 2nd day after. I was told that it would probably need a new engine. They checked to see if the warranty was still good and I was told it was. When I came to pick up the car I was told it was fixed but that it would most likely brake down again and that Kia warranty would not fix it. I said to the service manager (so I am supposed to drive this car that is a safety issue because they won’t fix it and he said yes.). I still can’t believe that I was told to go ahead and drive my car!

The contact owns a 2016 Kia Soul. The contact stated that while driving at an undisclosed speed, the temperature gauge indicated that the vehicle was overheating, and the vehicle lost motive power. The contact was able to pull to the shoulder of the roadway, where the vehicle was able to restart. The check engine warning light was illuminated. The vehicle was towed to an independent mechanic, who diagnosed a failure with the catalytic converter. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 19V120000 (Engine, Engine and Engine Cooling); but the VIN was not included. The manufacturer was notified of the failure, and a case was opened. The failure mileage was 111,000.

Mileage: 111,000

I have had my cat. Replaced and in 6 months it's clogged again. My car has no dash lights alerting for a problem but my cat. Keeps getting ruined and oil turns really black after having oil change done in a week. I'm unable to drive car it stalls out now that the cat. Is not working correctly. When it stalled out the first time was on freeway.

Cruise control doesn't maintain speed, speed decreases. Car shakes under 10 mph and after 40 mph. Engine light starts blinking.

The contact owns a 2016 Kia Soul. The contact stated that the engine was consuming an excessive amount of engine oil. No warning light was illuminated. The contact was adding seven quarts of oil every 3,000 miles driven. The vehicle was taken to a dealer where it was diagnosed and determined that the engine was leaking engine oil. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was unknown.

Engine seized up but everything is correct in the engine all the fluids and everything so it just seized up for no reason

The contact owns a 2016 Kia Soul. The contact stated that upon starting the vehicle, the engine was smoking. There was smoke coming from the rear of the vehicle. The check engine warning light was illuminated. The contact stated that the catalytic converter message was displayed. The contact stated that the failure was related to NHTSA Campaign Number 19V120000 (Engine, Engine and Engine Cooling). The vehicle was taken to an independent mechanic who determined that the check engine warning light was illuminated due to the catalytic converter. There was an issue with the engine. The contact called the local dealer, but the vehicle was not diagnosed or repaired. The manufacturer was contacted, but no additional assistance was provided. The failure mileage was approximately 90,000.

Mileage: 90,000

Engine issues, black oil, loud knocking noise. Engine locked up in 2023 130000 covered and replaced with a replacement engine 135000. Not quite over a year engine is doing same thing dealer told me it’s not covered by my warranty. Kia soul has a history of engine problems I don’t know what to do

Re: NHTSA Recall 19V120 / KIA Safety Recall SC176. On 1/15/2024, I took my KIA to Premier KIA of Carlsbad. They said the engine needed to be replaced under the above safety recall campaign. I have attached the final invoice, showing the safety recall work was completed on 5/31/2024. I provided multiple copies of that invoice (and my rental car receipts) to KIA Customer Care since 6/4/24. The primary KIA Customer Care agent has been Casey M. Casey directed me to contact "the KIA team" handling my repair costs, a class-action law firm in Oregon. Counsel there was displeased at the attempted hand-off as my car clearly did not qualify. It took over two months to get the case out of that loop. It went back to Casey. Over one year later and tenacious follow up, two unresolved matters remain stuck. Everything is documented. 1. My VIN shows up as "Safety Recall Work Incomplete," which will be on my DMV registration, CarFax, etc. I still get notices of incomplete work from KIA. I have asked how to correct this. Casey says the dealership "knows the channels" and to ask them. I've reached out to Premier, been shuffled around, and left VMs as recently as today. Q: Can the NHSTA use the attached invoice as proof to remove the incomplete status from my VIN? What is needed and from whom? 2. Can the NHSTA help here? Premier said to rent a car (no loaners) as KIA covers recall-work rental costs. Premier had my car for 138 days. I rented a car for 127 of the days at a total cost of $7065. I had no option but use my credit card with compound daily interest that accrued for almost a year. Casey and I previously reviewed rental receipts correcting his 123 day count to 127. Enterprise overlapped days due to in/out times; we subtracted those. I sent email confirmation of our call and 127 day total. Finally, on 1/9/25, KIA issued payment of $5166 for 123 days at $42/day. I emailed and called Casey. He replied $5166 is the max and provided the same incorrect breakdown of 123 days.

Re: NHTSA Recall No. 19V120 / KIA Recall No. SC176 I just filed a report a few minutes ago and neglected to add the attachment referenced therein.

The check engine light came on and started flashing, as soon as that happened, the car went into limp mode. It will not go over 2,400 rpms and the speed is limited to 60mph max. I had taken the car to a licensed mechanic shop, they have drained the oil and taken the oil filter apart and found little pieces of metal in the oil and oil filter itself. They have checked codes as well and what they found is that there is a throttle position sensor code and a knock sensor code. I had a Kia dealer ship do a crank bearing test and some how passed and they replaced the knock sensor as well. I have an appointment with Kia in a few days to have them inspect the engine as well as I will show them the bag the contains the taken apart oil filter to show them the metal particle inside of it. A code p1326

I am writing to formally express my concerns and dissatisfaction regarding the handling of Recall SC176 on my 2016 Kia Soul. The vehicle is currently at the Kia, yet there are significant discrepancies and unresolved issues related to the recall service history and the persistent problem described in the recall notice. Issues and Concerns: Lack of Recall Service Documentation: According to Kia Motors’ service line (800-333-4542), recall service for SC176 was reportedly performed on 12/13/2019 at 60,160 miles. However, I recently pulled the Carfax report, and there is no mention of any recall-related maintenance being performed on this date. Instead, the report lists unrelated services such as tire balancing, detailing, etc. Why is the recall repair not documented on Carfax, and why is there no proof of this critical work being completed? Persistence of Recall Issue: Despite the alleged completion of the recall work, the issue described in Recall SC176—excessive oil consumption—persists. The engine light remains on, and I have had to purchase oil by the case to maintain proper levels since taking the car into the shop on 4/7/2022. No corrections were made during this visit, and there was no mention of the recall despite the vehicle’s ongoing symptoms. Inadequate Responses from Dealership and Corporate: When I inquired at Greenway Kia North, I was informed that the recall would not be honored because "no goodwill was offered." This explanation is vague and unsatisfactory, especially given the seriousness of the issue and the safety implications of the recall. Safety Incident Due to Recall Issue: On [XXX], my vehicle stalled in the middle of the busy intersection. The car had to be towed to a trusted mechanic and later towed again to Greenway Kia when I learned of the recall which is not even listed on the car's official report. This dangerous incident underscores of the unresolved recall issue and the risk it poses to my safety and others on the road. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATIO

The contact owns a 2016 Kia Soul. The contact stated that while driving at various speeds, the vehicle stalled. Additionally, the contact stated that the vehicle failed to start on several occasions. The vehicle was taken to the dealer, where it was diagnosed and determined that the catalytic converter had failed and needed to be replaced. The dealer replaced the part free of charge but charged a fee for the labor. The contact stated while driving 45-50 MPH two weeks later, the vehicle stalled. There was no warning light illuminated. The contact was able to pull over to the shoulder of the road where the vehicle failed to restart. The vehicle was towed to another dealer, Raceway KIA of Conshohocken (402 Ridge Pike, Conshohocken, PA 19428), where it was diagnosed. The dealer informed the contact that the crankshaft was damaged due to a faulty recalled catalytic converter being installed on the vehicle during the previous repair. The dealer informed the contact that the previous dealer should have repaired the vehicle under NHTSA Campaign Number: 19V120000 (Engine, Engine and Engine Cooling), free of charge. The dealer determined that the catalytic converter and the crankshaft needed to be replaced. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 80,500.

Mileage: 80,500

Was driving my 2016 Kia Sol on [XXX] just past Nevada. Was accelerating to go around another vehicle and suddenly lost power, engine light came on and the car was making a loud rattling noise. Pulled off to the side of the highway. Turned the car off and checked engine oil and there was none registered. Car would not start at first. Had to tow the vehicle from Mesquite to Pahrump(149 miles home), which cost me $1500.00 . No warning lights ever came on. I had our mechanic inspected my vehicle and he said the engine is blown. I never got any recall notices but noticed there has been a recall on the engine. The Kia Sol is now sitting in my garage. I am going to contact my insurance company. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The contact owns a 2016 Kia Soul. The contact stated that while driving at an undisclosed speed, the vehicle inadvertently lost motive power. The contact was able to pull over to the shoulder of the roadway, where the vehicle failed to restart. No warning lights were illuminated. The vehicle was not taken to the dealer or an independent mechanic. The vehicle was not repaired. The manufacturer was notified of the failure but provided no assistance. The failure mileage was 140,000.

Mileage: 140,000

This complaint was originally sent to the State of NJ Dept. of Consumer Affairs. They forwarded this complaint to NHTSA with Complaint #1574092; Referral Packet for 24366900.OCP CRM:0446121. While I was driving, the vehicle’s engine ceased working, causing me to lose control of my vehicle’s power steering. I was on a busy State Highway but I managed to pull the vehicle into a parking lot. I then called my father, he arranged for AAA to have the vehicle towed to my auto repair shop. The next day, I was informed by my auto machanic that the engine had failed but that the vehicle had a Safety Recall from the manufacturer. I was surprised that it was a Total Engine Failure since I did not have any warning that something was wrong with the vehicle nor did I ever receive a Safety Recall Notice from Kia. I called Kia’s Customer Service to inquire about the Safety Recall on this vehicle but I was told this vehicle did not qualify under Kia’s Safety Recall because the recommended repairs required for the Safety Recall to be valid, we’re never performed. I explained that I had never received a Safety Recall Notice; therefore, I was not aware of required repairs. The Customer Service Representative said a Safety Recall Notice was sent to every vehicle owner. When I asked, How was this Notice sent? What address was this notice sent to? The Customer Service Representive told me that Kia did not send the Safety Recall Notice; therefore, there was no record of how the Notice was sent or where it was sent. How can I be responsible for a Safety related repair if I never received the Notice informing me the repair was necessary to ensure the Safety of the vehicle occupants which include my infant great granddaughter! This vehicle has only been inspected my mechanic, not by any other party; the vehicle is currently at my auto repair shop & can be inspected during normal business hours. Thank you for your help in this matter. I can reached via phone, text or email.

October 21st 2024 how was driving on freeway going 6 miles an hour and my check engine light was flashing. Pulled over and got towed to a Pep Boys where they replace catalytic converter and knock sensor. I was informed by their service Personnel to check engine light was sending a code p1326 which is a knock sensor range /performance issue. I made appointment to Kia dealership to have knock sensor software updated. On November 13th 2024 I sent my vehicle to have this issue resolved. I was informed by Kia service Personnel that was no recall for issue even though I was informed by KIA by mail to have this recall issue resolved.

We’ve had our 2016 Kia Soul for the last 8 years, purchasing it brand new in 2016. We’ve kept the car maintained and last year it started to burn oil. We bought it into a dealership and they ran an oil consumption test and then did a clean out of the combustion chamber, after that, it stalled out pulling out of the dealership. They fixed it up and now recently, on October 27th, the car stalled out and it was towed into the dealership. They had it for a week and said there was no compression on cylinders 2 and 4 and it wasn’t covered under their extended warranty of 150,000miles under the recall that happened. We’ve been needing to top off a quart of oil weekly and this is a manufacturing defect that they are saying is not covered.

Catalytic converter is clogged due to fast oil burning like other 2016 Kia soils involved in the recall. However my VIN isn’t accepted in the recall due to it being the + model but has the exact same issue. Make it unsafe to drive due to sudden power loss when going uphill. Yes an independent mechanic has recreated the issue and said it’s due to the fast oil burning. Problems began 6 months ago and have worsened. At first it was a very slight lack of power when accelerating. Now it completely jerks back when it’s trying to accelerate. Mechanic pulled a handful of dust out of the exhaust pipe. Over time this can cause total engine failure or fire according to mechanic due to excessive heat.

The contact owns a 2016 Kia Soul. The contact stated while driving at undisclosed speeds, the vehicle stalled. The vehicle failed to accelerate to highway speeds. The vehicle continuously went into LIMP Mode. The message for rod bearing failure was displayed on the display screen. The contact used a code reader and reset the system. While driving at an undisclosed speed, the check engine warning light illuminated. The knock sensor message was displayed. The contact called the local dealer and was informed that the vehicle had a salvage title and declined to perform the service. The vehicle was not diagnosed or repaired. The manufacturer was contacted, but no assistance was provided. The failure mileage was approximately 77,000.

Mileage: 77,000

My kia has always used a lot of oil to the point I need to top it off regularly despite getting recommended oil changes and doing recommended maintenance. Recently My engine started misfiring so I replaced all spark plugs and ignition coils, but was still having issues. Found out today that catalytic converter is main issue and needs to be replaced. Dealer is requiring I bring in to determine if a warranty will cover. Never had a check engine light but very slow acceleration that created several dangerous situations for me on the road. My professional mechanic repaired other issues/diagnosed this problem.

Engine coils needing replacing and knock system sensors were replaced, car continues to burn oil from engine until there is none left. The engine is reported as failed by mechanic. I constantly put oil in between the frequent oil changes.

The contact owns a 2016 Kia Soul. The contact stated while driving at various speeds, the check engine warning light illuminated. The vehicle was taken to an independent mechanic where the contact was informed that the engine was consuming an excessive amount of engine oil. The dealer was notified of the failure and informed the contact that the vehicle was not included in NHTSA Campaign Number: 19V120000 (Engine, Engine and Engine Cooling). The contact was referred to the manufacturer who later referred the contact to the NHTSA Hotline to file a complaint. The vehicle was not repaired. The failure mileage was approximately 90,000.

Mileage: 90,000

The contact called on behalf of a consumer who owns a 2016 Kia Soul. The contact stated while driving at an undisclosed speed, there was an abnormal sound coming from the engine compartment and the vehicle lost automotive power. The contact pulled over and allowed the vehicle to cool down for several minutes for the vehicle to return to normal operation. The check engine warning light was illuminated. The vehicle was taken to an auto repair shop to be diagnosed; however, the diagnostic result was unknown. The contact researched and became aware of NHTSA Campaign Number: 19V120000 (Engine, Engine and Engine Cooling); however, the VIN was not included. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 126,000.

Mileage: 126,000

The contact owns a 2016 Kia Soul. The contact stated that the check oil warning light was illuminated. The contact took the vehicle to the dealer where it was diagnosed. The dealer advised the contact to have a service treatment performed to the engine because of a possible oil consumption issue. The vehicle was serviced; however, the vehicle was consuming engine oil. The vehicle was returned to the dealer for service; however, the dealer declined to service the vehicle. The dealer informed the contact that the vehicle was no longer under warranty. The manufacturer was not made aware of the failure. The failure mileage was approximately 88,507.

Mileage: 88,507

I've never had an issue with my car since I got it about 5 years ago. Then all of a sudden on Sunday the engine just went out and I lost power . Now it won't start unless it's charged and my mechanic says I need a whole new engine.

The contact owns a 2016 Kia Soul. The contact stated while the vehicle was parked, the contact noticed that there was oil leaking from the front end of the vehicle. The check engine warning light was illuminated. The dealer was not contacted. The dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 29,980. The VIN was not available.

Mileage: 29,980

The contact owns a 2016 Kia Soul. The contact stated while driving at an undisclosed speed, the check engine warning light illuminated. The vehicle was taken to the dealer where it was it was diagnosed and determined that the engine had failed and needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 107,000.

Mileage: 107,000

Catalytic converter is not working properly. Car lost power. Coral Springs Kia diagnosed but they say it is not warranted by factory. I have the contract where it says engine warranty until 100k miles or 10yr. This car has less than 90k miles in this moment. They are billing me 5,880 if I want they repair

On July 8th at 12:15 am my 2016 Kia Soul Engine suddenly caught on fire while I was driving alone on the I-5 by the grapevine. I am a 25 year old woman and was stranded alone on the side of the highway in a very flammable remote area known for fires at 1am. I heard a strange knocking sound while driving and pulled over as it started smoking and it immediately caught fire under the hood while I was still in the vehicle. Cars were flying by and I was stranded alone in flip flops and pajamas as the glass windows were exploding and I threw my heavy luggage to the side of the road. I was 4 hours into a 6 hour drive away from anyone I know in the middle of the night in a dangerous situation. I texted my boss I wouldn’t be able to make it to work the next morning. My car was totaled and I had to pay $982.50 for towing and additional fees and my friend had to drive 2 hours to pick me up at 2am since my family lived 4 hours north and all my friends lives 2 hours south. No warning lights came on, it's been properly serviced with oil changes every December and July each year within less than 7,000-10,500 miles between each oil change. I was terrified I almost started a forest fire and I have a copy of my 911 call recording where I frantically called and panicked because I was so scared and alone. 16 other people called it in. I submitted a claim for the Kia engine fire risk settlement that was ironically due that day of the accident and my VIN# was a class action vehicle because the previous owner had the KSDS "knock detection sensor" service done on the car. My settlement claim was denied because they state there wasn't enough proof of a qualifying fire but I'm currently trying to sort this with Kia since it burst into flames without any warning other than a loud noise 20 seconds before. The firefighter's incident report states the fire started in the engine area and the police report says it was caused by an unknown mechanical issue in the engine.

The catalytic converter is damaged. The check engine light will come on but will reset when checked with a code reader. At the time of the initial incident, all but .5 quart of oil had been consumed by the engine and would not hold speed above 30mph. I did have a non Kia mechanic look at the car and was told that it fit under the recall and to have it serviced by Kia. I took it to Kia. They have told me that since it wasn't giving any codes, they would not replace the catalytic converter and denied the recall repair. The letter from Kia Corp. stated the catalytic converter would be replaced if there was damage. All of this took place from 7/29/2024 to 9/16/2024. On 9/16/2024, the dealership basically told me to drive an unsafe car until the check engine light came back on and then bring it back in to see if it will fall under the recall. I have attached the letter from Kia along with my notes from phone calls with them, and a the notes from the first mechanic.

The contact owns a 2016 Kia Soul. The contact stated while driving at an undisclosed speed, the vehicle lost motive power, and the contact became aware that there was smoke coming from the engine compartment. The check engine warning light was illuminated. The vehicle was towed to the residence. The dealer was contacted; however, the vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 140,000.

Mileage: 140,000

My 2016 Kia soul 1.6 L engine has been serviced more than once within a month for the past year due to low oil. If not serviced then it could result in an engine lock up. The worker was concerned my engine might be on recall due to other Kia souls having the same problem.

I believe my vehicle is apart of a recall that affects the same vehicle Yr./Mk./Mdl. as mine. When my VIN was searched by the service department at the dealer (same manufacture) it said no recall. I was told that the recall was for the vehicles from a different assembly plant. My vehicle seams to be having the same affect/issues as described in the recall. Recall in reference: Recall Date: April 17, 2019 Recall Number: SC176 Issue: 1) Car ran bad 2) Replaced Spark plugs and coil packs and the car ran good 3) Car ran bad 4) Replaced downstream 02 and the car ran good 5) Car ran bad 6) Replaced upstream O2 sensor and the car ran good 7) Car ran bad 8) Car spits oil out the exhaust pipe 9) Car no longer operable

The contact owns a 2016 Kia Soul. The contact stated while driving approximately 60 MPH and attempting to accelerate, there was an abnormal knocking sound coming from the vehicle and the vehicle lost motive power. No warning light was illuminated. The contact pulled over to the shoulder of the road to restart the vehicle; however, the engine failed to turn over. The vehicle was towed to a local dealer where it was diagnosed, and the dealer related the failure to NHTSA Campaign Number: 19V120000 (Engine, Engine and Engine Cooling); however, the contact was informed that the vehicle could not be repaired due to the Knock Sensor repair not being performed. The contact stated that the notice was sent to the incorrect address and the repair was not performed. The manufacturer was made aware of the failure. The failure mileage was approximately 107,000.

Mileage: 107,000

I have a 2016 Kia soul. Second owner. 144,000+ miles. For nearly a year my car has been consuming oil at an alarming rate. But I have no oil leaks anywhere. My dealership did an oil consumption test about 5-6 months ago and within 1000 miles, I was already below the half way line on my dipstick but the dealership told me I was still in range and sent me on my way. Fast forward a few months and I brought up my concerns again with my dealership and the oil consumption. I was told to drive it until the engine seizes and they would tow me. At which point, I told them that sounded dangerous but apparently Kia will not do anything for my vehicle if all it is doing is consuming oil. July 26, I’m out of town about two hours + from home and out of nowhere my car starts idling high. Failing to shift gears. If I go to speed up past 60mph, the car forcibly bogs down to 45mph and struggles to get back up to speed. The vehicle was shaking, knocking, and struggling with performance. I drove the car to a small town and checked my oil. Bone dry. So I top it off with a couple quarts. I drove the car to a non Kia dealership where a mechanic told me my car was misfiring. He popped the hood and for the first time, my engine was knocking back and forth. It’s never done that. He said that he felt confident there was rod damage and drove it around the block. When he returned he said it was not safe to drive and I had it towed to the closest dealership over an hour away. The dealership felt extremely confident that my car was going to qualify for the motor swap warranty that Kia offers up to 150,000 miles or 15 years. Keep in mind, my car NEVER once threw a check engine light during any of these occurrences, nor did a low oil light ever come on in the 4 years I owned the vehicle. My vehicle has been down 3 weeks and still has not been fixed from Kia.

The vehicle stalled due to lack of oil.(Before the 6 month oil change was due.)Yes it is available for inspection upon request. No one’s safety was put at risk. When the problem was brought up to the Kia dealership We were told that they had called in November 2023 And since we did not respond we voided our opportunity to have the engine Covered under the recall warranty. We did not receive a call. The vehicle has only been inspected by mechanic no work has been done on it. No lights came on to indicate there was a problem, it happened suddenly.

On June 9th my husband was driving on the interstate when the check engine light came on and then the car stopped accelerating. Thankfully he was not hurt but we had to get the vehicle towed to the mechanic who said that this is a known problem with Kia where the engines consume oil and seize without warning. We maintained properly as recommended through a service center (not Kia dealer) and because we didn’t receive any notification from Kia that there is a software update required to prevent this, we don’t qualify for a replacement engine. A lawyer said that there is nothing we can do because we were not hurt. I think it’s insane that this was not a listed recall on my vehicle and that I was not notified that we needed an update. That we were allowed to have a car that could shut down going 70mph on the interstate in traffic. I think it’s even more insane we have this safety issue and the manufacturer doesn’t have to do anything to make amends. We did not get the notice to update and therefore we didn’t get the update and now we have a dead car due to a manufacturing issue, not a service issue.

I am reporting my 2016 Kia Soul that started dying while driving or idling at red lights in late May 2023. I immediately brought it to a Kia Dealership and they had me replace the catalytic converter. I had done the SC176 recall and my car was right over warranty at around 84000. They are not covering this repair with the engine class action settlement even though the SC176 recall mentions if the catalytic converter is damaged, particles can enter the engine combustion chamber and cause abnormal engine combustion which can damage the pistons and therefore the engine. I am bewildered how this has not been covered in the recalls and class action settlements. They replaced my catalytic converter and the car continued to not start randomly and die randomly while driving so I traded it in out of safety concerns. There were no warning lights that ever occurred.

Turning off a highway onto a rural road & without warning my car would not accelerate. Turn off , let it cool, start up and only get about quarter mile until i lost power again. Had it towed to local garage & told its a blocked catalytic converter & very expensive. Kia says its not covered under warranty or recall so now its just been sitting at the garage for over a month while I pay storage fee until i save enough to repair it

With the ac running it will accelerate it stalls out

Vehicle had a sudden loss of power. This was following a catalytic convertor repair last year. Took vehicle to Kia dealership and was informed that the total for repairs would be 4600 dollars. They informed me that they felt we should just replace the engine at my cost and that me vehicle did not fall under the class action lawsuit, though it was demonstrating very similar issues that they've seen. When I asked if this was caused by the constant oil consumption, they felt that it was a factor and that it was simply normal in that engine to consume oil the way it does. I feel like I'm being taken advantage of, and that Kia is not being honest with us.

Catalytic converter issue- confirmed by Kia Service

The contact owns a 2016 Kia Soul. The contact stated while driving at an undisclosed speed, there was an abnormal amount of smoke coming from the exhaust pipe. Additionally, the contact stated that the vehicle was consuming an excessive amount of engine oil. The vehicle was towed to an independent where the contact was informed that oil was burning inside the engine. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was unknown.

Engine block wall was not properly put together a hole was created in the wall which led to the engine becoming completely damaged even when the car was being taken cared of.

Engine got bad while driving and it still runs but doesn’t drive.

My engine on my 2016 Kia soul went out while I was driving in my neighborhood at 30 mph.

The engine is consuming oil and plugging the converter. The safety of me & other drivers were at risk in the flow of traffic. The car wouldn't gain speed as it decreased in speed, sputtering and unable to regain current speed of the flow of traffic. This started in 2021. This problem has been reconfirmed and inspected by an independent service center, Conrad's. The catalytic converter was replaced twice within a six month period and still having same problem. There were never warning lamps, messages or other symptoms of the problem prior to the failure. I will need a new engine replacement in order to fix this issue that has already been recalled and ordered by Federal courts to replace the engines built in 2015.

I purchased this 2016 Kia Soul from a dealership in April, 2024. On [XXX], I was driving on a residential street when I heard an explosion. Smoke poured from the back of the car and from under the hood. I tried to stop, but the brakes failed. I put the car in park, but it would not stop. I finally put the emergency brake on and it stopped. By this time, the car was basically a fireball. I had to get out by stepping through fire. I inhaled smoke from the burning and melting elements of the vehicle. The fire department arrived quickly, but it took 10-15 minutes to put the fire out. I have since learned that Kia knew of the problem and there was a class action suit against them, which it is too late for me to file a claim on. As [XXX] , I am very concerned about the situation. My insurance payout won't be enough to replace the car and I am unable to secure a loan. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

went to Kia as car was approaching high 80's in mileage-significant power loss. Asked if my problem had to do with the class action suit--was told no. No diagnostic test was recommended. Approaching 100, miles mechanic told me I had no oil in my car. Called Kia, told them my car was suffering from power loss (and also burning excess oil) They told me "oh sounds like transmission. full tune up done 3/23-still lack of power still burning excess oil. Kia diagnostic -catalytic converter-service women suggested I call an outside mechanic to save money. replaced converter 11/23. 12/3 driving power drop, engine light--error-knock system 1/9 driving hwy power drop, engine light--very frightening.Kia replaced knock system thru the class action suit. In my research I see a faulty knock system can damage catalytic converter. Fighting to get reimbursed for the $1,0000 catalytic converter repair and being denied. My Kia is burning oil like CRAZY--I am putting in quarts multiple times before service is due. My dealership tells me that my oil consumption is normal --how can they even think that is ok to say. At the same time 2 different mechanics there told me that my years car has a problem with the piston skirts and the rings..A lot of Kia owners are getting new engines --which is the right thing to do since they are aware that there is a malfunction with the rings around the pistons. Worried that I will run out of oil (as 3 times now I heard the clicking and been told by 2 different mechanics and a gas station attendant--that my car was out of oil.)How can I get this addressed. Unintended oil is being allowed to enter the combustion chamber and burn with the air/fuel mixture. Engines typically burn excess oil because the engine is damaged or worn--I have done every oil change required since purchasing. I take excellent care of my car and I want to keep it. I should not have to pay for a new engine when this issue has been going on for years now with Kia skirting the issue-ty

While driving vehicle suddenly lost power and the battery light, engine light and oil light turned on. My car did not start after. Upon inspection my mechanic added oil to the car to see if that will work and it didn’t. Granted I had an oil change one month ago and still had a bit of miles to go before my next one. The oil light never turned on before this so I thought it was odd that it was low in oil. Secondly we charged the battery and tried to jump start it. That was futile. When he inspected it more he said it was the engine that became detective. I’m glad this happened on a safe road rather than the freeway! There was zero indication prior , that my car was going to stop . I know there’s active recalls for this same issue …

The contact owns a 2016 Kia Soul. The contact stated that while starting the vehicle, the check engine warning light illuminated. The light disengaged independently; however, over time the warning light illuminated intermittently. The vehicle had been repaired twice; however, the failure persisted. The contact stated that one month after one of the repairs while driving approximately 20 MPH, the vehicle failed to accelerate as intended, lost motive power, and stalled. The check engine warning light was illuminated. The vehicle was towed to a dealer nearby. The contact inquired about a possible oil leak being the cause of the failure. The vehicle was taken to the dealer after the first initial failure and was diagnosed with catalytic converter failure. The vehicle was repaired under Warranty. The contact stated that the failure reoccurred, and the vehicle was returned to the dealer where the spark plugs and ignition coils were replaced. After the third failure with the vehicle stalling, the second dealer diagnosed the vehicle and determined that the catalytic converter and spark plugs needed to be replaced, again. The vehicle had not been repaired due to the repair no longer being covered under the Warranty. The dealers were not able to confirm any oil leaks. The manufacturer was made aware of the failure and opened a case. The failure mileage was 74,693.

Mileage: 74,693

My vehicle is consuming a lot of oil. Two weeks after an oil change my oil was low. This can’t be safe at all. What can be done about this issue?

to whom it may concern my name is [XXX] I'm writing in regards to my girlfriends and I 2016 kia soul. we bought the vehicle in 2022 and the check engine light came on with a code for catalytic converter and there was a recall concerning the catalytic converter but I was told the recall got done in 2019 but obviously it wasn't done right or it failed again now kia won't do anything for me. you can contact me at [XXX] or email [XXX] thanks INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Kia is refusing to repair a 2016 Soul subject to NHTSA recall No. 23V-218.

Vehicle entered limp mode on a dangerous rode in central Florida and would not accelerate over 20 mph. We had the vehicle towed 70 miles at the expense of $350 outside of coverage by our auto insurance. The dealership advised this was a failure of the catalytic converter which was just changed in Dec 2021 under a Kia recall campaign. They’re now saying it is not under warranty as they only cover 12 months 12,000 miles.

Intermittent problem with acceleration. Very occasionally, 200+ miles between episodes, while accelerating, the car slows down. When this happens the gas pedal fades similar to brake fade when brakes are about to fail. It lasts 2-3 seconds and then returns to normal. There are no error codes. Has occurred while driving on the freeway and when accelerating from a stop. There have been 5-10 incidences of this in the past 12 months, because the problem is so intermittent, mechanics are unable to reproduce it. We have replaced the throttle position sensor The local Kia dealer and independent mechanics are unable to shed any light on why this may occur. An internet search found other owners of Kia cars with similar complaints

Reoccurring check engine light for the omissions system. Damage to the catalytic converter, diagnostic codes. Poor gas mileage and abnormal engine combustion. Oil is burning extremely fast in engine, having to get oil changes more frequently. Incident where vehicle was driving, came to a complete stop and would not accelerate in the middle of heavy traffic. Had to replace all 4 fuel injections and spark plugs due to how ineffective the GDI engine runs.

The contact owns a 2016 Kia Soul. The contact stated that while his daughter was driving at an undisclosed speed, the vehicle inadvertently lost motive power. The driver was able to pull to the shoulder of the roadway, where the vehicle failed to restart. The check engine warning light was illuminated. The vehicle was towed to the dealer, who observed that the engine was knocking, and diagnosed a failure with the engine. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 19V120000 (Engine, Engine, and Engine Cooling) but the VIN was not included. The manufacturer was notified of the failure but did not assist. The failure mileage was 161,000.

Mileage: 161,000

The contact’s son owns a 2016 Kia Soul. The contact stated that on several occasions while driving at undisclosed speeds, the vehicle shifted into LIMP Mode. The contact stated that the knock sensor warning light was illuminated. The vehicle was taken to an independent mechanic who confirmed and cleared the LIMP Mode status for the vehicle to be driven to the dealer. The dealer diagnosed the vehicle, and the contact was informed that the catalytic converter needed to be replaced. The vehicle was repaired. The contact stated that knock sensor warning light became illuminated again and the vehicle was taken back to the dealer. The contact was informed that the engine needed to be replaced due to piston damage. The vehicle was not repaired. The contact referenced NHTSA Campaign Number: 19V120000 (Engine, Engine and Engine Cooling) as a possible solution; however, the VIN was not included in the recall. The manufacturer was notified of the failure. The failure mileage was approximately 71,667.

Mileage: 71,667

Catastrophic engine failure. 2016 Kia soul 2.0, (120000 miles) traveling 35 mph when the check engine light started blinking and the engine started making a rattling sound. Engine lost power and had trouble accelerating. If I was in an intersection or pulling out in front of on coming traffic it could have caused a sever accident. Kia needs to be held responsible for this common engine failure. It has been reported and complained about numerous times on multiple websites and Kia says it is not their problem. Please investigate Kia motors. Thank you.

The contact owns a 2016 Kia Soul. The contacted stated that the check engine warning light illuminated; and the contact's parents took the vehicle to the dealer where it was repaired; however, the check engine light remained illuminated. The vehicle was taken back to the residence and the contact took the vehicle to the dealer where it was diagnosed with a catalytic converter failure. The contact found info of NHTSA Campaign Number: 19V120000 (Engine, Engine and Engine Cooling) however, the VIN was not included in the recall. The manufacturer was not made aware of the failure. The failure mileage was approximately 90,000.

Mileage: 90,000

Within the first year of purchase, vehicle was emitting large amounts of smoke from tailpipe while going uphill while accelerating. The smoke would completely envelope the car behind. Mr. Friendly Kia (now Ken Ganley Kia) of New Port Richey, Florida, would not repair because "they could not reproduce the event in their shop". I made several requests to fix the problem. Vehicle eventually started to have lessened power upon accelerating from a stop light. Took it to other repair shops, since Kia wouldn't fix it, but vehicle did not produce any repair codes. Vehicle was always serviced with oil changes, etc. In 2022, with acceleration issue getting much worse, vehicle ran completely out of oil, but didn't produce any oil light or codes. Oil started appearing very dark, blackish. Late 2023, and several trips to repair shop later, still with no codes, vehicle started to exhibit periodic flashing oil light while driving, but upon oil check oil showed full. Vehicle does not seem to shift passed 2nd gear, and makes banging sounds below the middle passenger's side underneath the car if foot pedal is pushed more than halfway down. Vehicle would not accelerate over 40 mph, which reduced to 25-30 mph in Feb 2024. Very dangerous! Gas mileage dropped to around 5-10 mph. Took it to the shop again, and no codes. Replaced parts piecemeal such as spark plugs, coils, battery, etc. All along, still producing the periodic smoke out of the tailpipe. Called Ken Ganley Kia again in Feb 2024. They said they have never heard of this problem happening to a Kia Soul and it would cost $180 to diagnose. They also tried to upsell several hundred dollars of "flushes". The vehicle is available for inspection upon request. The problem has been independently confirmed, just unknown what the problem is? It is very dangerous to drive 25 mph, but even more dangerous that the vehicle isn't producing even basic warning lights, let alone isn't producing codes on repair shop code readers.

I had recently acquired my 2016 Kia soul from a used dealership, and as I had gotten it, inspected by a mechanic, the back rear brake was locked. The Penrod was missing on one of them, and my driver side door lock was broken and I thought that was simple issues that could be repaired. You know that’s a used car whatever as I started driving it not even a month later I start feeling heavy acceleration when barely hitting the gas and trying to shift because it is a manual and loss of power on first and second gear, like it was going to stall out without even rubbing the RPMs to get it to move. I did some research found out that there was multiple recalls on the catalytic converter and it’s causing a fire the ECUs and also the antitheft system so I am a single mom. I work constantly and my only vehicle with 4kids, so a full month mark my Oil light all of a sudden started coming on but flickering I pulled over there’s no smell of burning oil no leaks no high temp I checked my oil stick. It was fine a thick drip on it. I Thought everything was fine, but the light still kept coming on and flickering when I would accelerate it would go off when I would decelerator push clutch in it would stay. I called kia dealer had it taken, did the recall orders on it but they told me they wouldnt do an oil check or do a code diagnostics for it unless I paid over $200 for just that diagnostics after they did all the recall orders I picked up the car over a day later. started having misfires the car was driving worse then when I took it to the dealership, i would drive up hill I’d lose power. Shifting gears from 1-4 it sounds like the whole engine was shaking like it was gonna fall out of the car I called the dealership and told them what was goin on. They were really rude to me and told me an hour later it was throwing codes of misfires an again have to pay for it, they stated the oil an misfires werent their fault doin the recalls. ECU an ANTITHEFT, I am worried for my kids safety!!!!!

UNKNOWN. I was driving uphill on the freeway and the vehicle was decelerating rather than accelerating. The vehicle was sluggish and there was a noticeable loss of power and a ticking sound coming from the engine. There was no warning lamps or messages. I took it to the workshop for diagnostics and was informed that the catalytic converter was clogged and affecting the exhaust. I have been told that it would cost approximately $3800 to repair.

Engine loss power when driving, specially when going up on bridges way. If I’m driving 30mph then get to 20 mph even less. Since that, it’s been bad

The PCP valve is coming apart causing the vehicle to lose oil. There is wet oil on the spark plugs. Oil is getting into the cylinders. The catalytic converter is clogged. The engine is having issues which I will find out more about soon. The car is still in the shop. I had to leave it 2.5 hours away and find a ride home because the car would not accelerate over 40 mph on my way back from a trip. I almost got slammed into on a hill on the highway TWICE because the car would not speed up. It has been in the shop for this same issue three times. All three times it gave out on me on the highway. There was NO engine light or light on the dash any of the times it failed me, and there have never been any codes. This issue falls under the recall even though my VIN does not. At the current shop visit I have been told my catalytic converter and possibly engine must be replaced. I am already up to $650 in diagnostic fees for this shop visit and have spent over $800 the last two visits to the shop for this issue . This car is only EIGHT years old with just over 100,000 miles. I have included receipts from the last two visits. The car is still in the shop for the current visit. I will not be paying to replace the catalytic converter or engine. Kia needs to step in and do what is RIGHT.

The contact owns a 2016 Kia Soul. The contact stated while driving 70 MPH, the vehicle stalled. The contact was able to veer to the side of the road. The vehicle was towed to the residence. The contact received an unknown recall notice for piston rings and engine rod bearing failure. The vehicle was taken to the dealer, where it was determined that the engine needed to be replaced. The vehicle was repaired; however, the vehicle failed to start 3 months later. The vehicle was towed to the dealer, where it was diagnosed that the catalytic converter needed to be replaced. The dealer charged a repair fee. The vehicle was not repaired. The contact related the failure to NHTSA Campaign Number: 19V120000 (Engine, Engine and Engine Cooling) however, the VIN was not included. The manufacturer was notified of the failure and informed the contact that they could not assist because the vehicle was not covered under warranty. The failure mileage was unknown.

My daughter was taking my son (her little brother) to school on 2/6/2024 and as she starts uphill she starts noticing she was loosing her speed. They have to pull over on the side of a busy interstate to call me i get to them the car is running rough and sounded like it was missing or like the exhaust was muffled or clogged no check engine light was on but in have a diagnostic machine you plug in to the car and tells you what is exactly going without a check engine light having to be on an it said it was catalyst system.

There was a recall on my engine in 2019 two years prior to me owning the vehicle. 2/20/24 my check engine light came on and my vehicle would not accelerate over 40 mph. It left me stuck in my work parking lot. I had it towed to a mechanic and they said it was the knock sensor that I had updated 6/27/23. They told me I needed a motor replacement. The car was owned by three dealerships prior to me purchasing the vehicle but no repairs were done according to the consumer report. Nothing was notified to me that there was a recall or recall extension and needed to be addressed prior to 150k miles.

Attempt to start engine, it started making metal noises. I have done all its maintenances and the last one was two months ago. No warning lights have been displayed.

The contact owns a 2016 Kia Soul. The contact stated that while his daughter was driving at an undisclosed speed, the vehicle began to shake, after which the vehicle lost motive power and was unable to accelerate above 30 MPH. The check engine warning light was illuminated. The vehicle was not taken to the dealer or an independent mechanic. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 19V120000 (Engine, Engine and Engine Cooling) but the VIN was not included. The manufacturer was not notified of the failure. The failure mileage was 120,000.

Mileage: 120,000

Car is burning oil, catalytic converter is failing, engine is failing, as with several hundred thousand of this year, make and model, yet mine does not seem to be covered by the recall

I was driving in Los Angeles going home from my new job. My car (100K mi) started making noises and seeming to lose power. No dash warning lights, have done ALL regular maintenance and ALL recalls including knock sensor. Was barely able to make it to the shop that changed the oil recently and there was no oil! Towed it to the dealership and they filled up the oil and said I needed a sealed oil test and drive it for 1000 miles. So while doing that, my car was stolen (2nd attempt this year...this time successful). Got car back and took to same dealer for repair. They had it for 50 days to fix ignition and window. Guess they never checked the oil test. Said car go-to-go and repaired. Took it back after the repair to finish test and they told me "No oil, engine ruined...piston rings. Needs new engine for $10k" (my car worth only $5k) They never tested for warranty qualification. Added oil and drove away from that dealer. Contacted K** Consumer Svc and got a case #. Soon car heated up and shaking-got stranded and towed again. Towed it to second/different dealer and they told me to pay $3k for spark plugs and no problem with engine. Car there a week and K** Consumer Svc could never get a response from this dealer. This dealer said I could drive it off the lot. NO OIL LIGHT ever came on. No dealer wants to fix it. No one cares that I have been stranded! Jeopardizing my new job. What a disaster! No one wants to help fix this. No one should be alone and stranded on a roadside! in L.A?!!

2016 Kia Soul (50300 miles):The day after service at dealer car emitted smoke from tailpipe, which it had not at any time before. They diagnosed with borescope as cylinder scoring and needed engine replacement. I bought it used so 5 year warranty was expired. I contacted Kia America, who had spoken to dealer, and was told warranty was expired. I towed it back home. I could drive it but emits lots of smoke and will seize at some point and cause a safety hazard to me and others which Kia seems fine with. For now it safely parked unless it spontaneously catches fire as other Kia's have done. It has the NU 2.0 engine which, as you are aware, has a history of disastrous issues and lawsuits regarding the combustion chamber, including rod bearings, piston rings and excessive oil consumption. These problems can cause death and injury through fires and stalled engines. They should not be allowed to specify individual parts for recall, when any defective part in the combustion chamber can cause total engine failure. A safe engine, when maintained at a dealer should not need replacement after 7 years and 50000 miles. These problems come to light after several years and had I known about them I never would have bought a Kia. I thought their 10yr warranty was because they believed in their quality not because they knew customers were going to need it. I have now seen the complaints and TSBs that have been issued regarding this engine and Kia has not chosen to do the right thing without being forced, probably because it would put them out of business. I believe that even a replacement engine would be susceptible to the same problems. How can I sell a car to someone knowing that it could result in their death or injury? It is time to hold them accountable regardless of the effect on their business. New logos and marketing have not improved their quality or safety. They have, however, made them more popular. Which means there are many more dangerous vehicles on the road.

INCIDENT: [XXX] Driving from [XXX] to [XXX] Notice a slight gasoline smell in the car. I figured it was traffic smog. [XXX] I noticed the inside of the car still smelled of gasoline. Looked up on Google to see if this was an underlying issue. My quick search led me to believe that it was severe. Firestone Complete Auto Care [XXX]: After a quick lookup on Google, I called my local Firestone via Bluetooth to see if they had an opening today. When I talked to a worker describing my concerns, they told me there were no openings that day and that tomorrow ([XXX]) they were available. I booked an appt for [XXX] at 10 a.m. When I finished talking to FireStone, I was driving through [XXX] . Driving through [XXX] to get back home ([XXX]): I stopped at a light that intersects between [XXX] and [XXX]. I noticed that the hood had smoke coming out and saw flames. I quickly grabbed my important belongings and tried to direct traffic behind me to go around me. I called 911, gave my location, and described the incident, and then they called the fire department. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

I went in to Kia Dealership in early 2023 because my Catalytic Converter was popping up on the OBD computer. I saw that it was under recall. So i scheduled a recall appointment with a Kia Dealership near me. Now months later, the CAT is popping up on OBD computer again. I scheduled another appointment with kia but they told me that they wanted to charge me $109 to look at me car and also that since all Recalls have been completed that they wont change my cat under recall. So I have no idea what they actually did to my car but they never replaced the catalytic converter that was under recall. and now i may be stuck having to pay for this issue my self

The engine and catalytic converter failed while driving on the highway started slowing down and making a sound

Kia didn't thoroughly inspect my car in response to recall 19V101which would have caught a damaged catalytic converter. Kia updated the code in 2019 but did not replace my catalytic converter and is now unwilling to honor the recall repair necessary. My catalytic converter is now damaged with the same symptoms identified in the recall. Kia is insisting that I cover the costs associated with the repair.

Engine stalling/losing acceleration. Piston damage may result in an engine stall, increasing the risk of a crash. A broken connecting rod may puncture the engine block allowing engine oil to escape. The leaking oil may contact the exhaust, increasing the risk of a fire. The engine stalls and loses acceleration spontaneously during driving. This will lead to a failing O2 sensor, not sure which comes first. My car would lose power on the freeway and making Left hand turns leading to near crashes. The problem has been confirmed by a repair shop. No warning lamps were triggered not sure if this is also part of the problem, it does not trigger a warning light.

My family decided to purchase a 2016 Kia Soul and it was a great car until it stalled on me on a highway, and funny enough I was helping my father on his vehicle on the highway. I had this car towed to Raceway Kia at Freehold NJ , who provided a KDKS software update to the engine. A short time later, the car had to be sent again and they performed an oil consumption test. By this time, my car was near the warranty expiration of 100k and they stated that since I performed this, that if there were problems with my vehicle, they would fix it. Fast forward and now I am experiencing a knocking in my car and it is losing acceleration/ power. I sent my Kia Soul to another dealer, Matt Blatt Kia at Toms River. They diagnosed the engine and stated that there were no engine problems or codes and that I need a new catalytic converter that costs over $3000. This is not fair because there is research that supports that because there is engine problems with this model, this could contribute to catalytic converter problems. I am aware there is an ongoing settlement that qualifies my 2016 Kia Soul, and know that others have had their engines replaced. Links: [XXX] [XXX] What should I do next? I do have the receipts with line by line itemized suggested repairs. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Certainly. I own a 2016 Kia Soul, and recently I've become aware of some serious issues with the vehicle that are deeply concerning. It has come to my attention that the car is experiencing piston damage, which could potentially result in engine stalling, thereby significantly increasing the risk of a crash. Furthermore, there is a possibility that a broken connecting rod may puncture the engine block, leading to the escape of engine oil. This could not only cause significant damage to the engine but also poses a serious safety hazard. In the worst-case scenario, the leaking oil may come into contact with the hot exhaust system, significantly increasing the risk of a My 2016 Kia Soul has been causing me a lot of trouble. Every 5-6 months, it needs a tune-up, and it frequently starts making loud noises from the engine. The car also has a concerning habit of skipping, and at times, it won't go faster than 20 miles an hour. This unreliable performance has put me in dangerous situations, including being side-swiped due to the vehicle randomly cutting off while driving. In an effort to get to the bottom of these issues, I had a diagnostic test run on the car, and the results were troubling. The codes that came up include P1326 for the glow relay stuck on the power train system, as well as anti-lock codes What is particularly distressing about this situation is that despite the severity of these potential risks, Kia of Pendleton has refused to address the issue and rectify the problems with my vehicle. This lack of action is extremely worrying, especially given that I regularly travel with my two kids in the car. The safety of my family is paramount, and the fact that we have almost been involved in crashes twice due to these issues is deeply troubling. I am reaching out for assistance and resolution in this matter. The safety of my vehicle and the well-being of my family are at stake, and I urgently need a response and a plan to address these serious safety concerns.

The contact owns a 2016 Kia Soul. The contact stated that the vehicle was experiencing abnormal oil consumption. The check engine warning light was illuminated. The vehicle was taken to an independent mechanic, who informed the contact that oil was leaking into the catalytic converter. The vehicle was taken to another independent mechanic, where an oil change was performed after two weeks. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was contacted, but no assistance was provided. The failure mileage was approximately 147,360.

Mileage: 147,360

Unknown had check engine light come on scanned at O'Reilly came up with recall # SC176 but searching VIN said its not effective

Changed oxygen sensor and check engine light is still on

Oil consumption and engine stall. Engine light flashing. Taken to two Kia dealerships no resolution. Mechanic ran test to see engine recall issue. Still careless months later.

My engine is burning oil on the pistons and does not retain oil. I am having to top the engine oil off every 10-14 days. I went in to repair the catalytic converter, but I was told by the dealership that if I repair the converter, because I have a bad engine, it would be useless. The first warning sign was an H2O engine error that remains. My safety with a bad engine is put at risk with every drive. the problem has been occurring for over a year, and in addition, the brake lights in the front of the vehicle does not work, although it has been diagnosed.

Experiencing issues with the catalyst or catalyst converters. Misfire and codes as well as check engine light present

There was an engine light on my Kia and put on code reader and had several misfires and catalytic converter and sensor emissions control. Called Kia dealership and was told not covered under vin number for safety recall. But doing same thing as ones recalled. Will drive but than stalls and almost causing people behind me to rear end me on very busy road ways. Manufacture has not inspected it dealership refused it. Could end up killing someone and I can’t afford to fix only 122 ,000miles and I’m on fixed income started 2 weeks with issues

This car was bought used with less than 100,000 mile in less than 6 months of ownership the catalytic converter failed. The check engine light was not on. The car would not drive over 30 miles on the interstate and had to be towed last November 2022.After inspecting the car, the catalytic converter was clogged. After it was replaced, the owner has replaced spark plugs, coil packs, and oxygen sensor with no avail. The check engine light remains on. The converter is continuing to fail. No mechanic can figure out what it causing the issue.

The contact owns a 2016 Kia Soul. The contact stated while driving 70 MPH, the vehicle lost motive power and was unable to accelerate above 70 MPH. The contact was able to pull the vehicle to the shoulder of the road, where the vehicle stalled. The vehicle was able to restart, but the failure persisted. The check engine warning light was illuminated. The vehicle was taken to an independent mechanic, who diagnosed a failure with the catalytic converter. The vehicle was not repaired. The vehicle was taken to the dealer, who confirmed the diagnosis. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 19V120000 (Engine, Engine and Engine Cooling) but the VIN was not included. The manufacturer was notified of the failure but provided no assistance. The failure mileage was 107,000.

Mileage: 107,000

I had my car for almost a year and kept up with the oil changes and other minor work on the vehicle. Then all of a sudden my oil light kept coming on when I had gotten an oil change two days before. I had a mechanic check under the hood and they stated it was no oil in the car i than told them that I just got an oil change two days ago and that I never had an problem with this before every since than I had to constantly get oil changes because the car would run down quickly. I took the car to Kia for them to take a look at it and found out I got a recall on the catalytic converter system and they claim to have fixed it. Kia stated there was no oil leak that would cause the car to continue to need oil I told them how many times I had to get top offs and oil changes. The car started knocking loudly and shutting off in the middle of driving and next thing I know a mechanic is telling me that my motor is gone.

The contact owns a 2016 Kia Soul. The contact stated that while driving at an undisclosed speed, the engine made a knocking sound and then lost motive power. No warning light was illuminated. The vehicle coasted to the side of the road and was towed to the dealer. The dealer performed the recall repair under NHTSA Campaign Number: 19V120000 (Engine, Engine and Engine Cooling); however, the failure recurred. The dealer determined that there was sludge in the engine and that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure but denied the engine replacement due to a lack of oil change records. The failure mileage was 82,858.

Mileage: 82,858

The catalytic converter needs to be replaced. This 2016 Kia Soul has been leaking or burning oil for over a year. I would have to either get my oil changed or put more oil in around 3,000 miles (It recommended to get an oil change every 5,000 miles with synthetic oil). I don't see oil on the ground, so it's either burning oil or leaking into the catalytic converter or elsewhere. I had the PI2002B done, but my car did not qualify for the SC176, 20V750, or SC200 recalls by one year. All of these recalls could affect the engine and catalytic converter. I have also brought it into the dealership at least four times in the last 2.5 years because the check engine light came on. The first time is when they performed the PI2002B (Product Improvement Campaign). Two times they said I needed a new gas cap. The last time they said I needed to have a consumption test done. 100 miles into the consumption test my car became extremely sluggish and made a slight rattling noise at 65 mph. I think the 2016 should have been under the aforehand recalls.

NHTSA - I own a 2016 Kia Soul that has a damaged failing engine; the problem is excessive oil consumption. This defect is causing motor oil to migrate into areas of the engine that it shouldn't be, thus inevitably causing a catastrophic failure; rendering the engine inoperable and irreparable. The oil pressure warning light came on only after the damage was done. Horne Kia in Gilbert Arizona, where I purchased the vehicle, inspected it and found this to be true. However Horne Kia and Kia corporate will not repair or authorize repair, respectively. I was told to continue driving it until the engine is completely destroyed in order to have it repaired...WHAT. So I'm being told that the engine will definitely seize-up and fail leaving me stranded; this is a safety nightmare. What if I'm driving on a highway when this happens. What if the engine failure causes me to lose control of my vehicle and cause who knows what. This not only puts me at risk, it puts others driving around me at risk as well; not to mention passengers that may be in my vehicle. Now there's gasoline mixing with the oil. Beside all of the aforementioned, now there's also a risk of engine compartment fire and loss of life.

Second time the catalytic converter has failed on a 2016 Kia Soul. The vehicle has had all of the recall items installed and still the catalytic converter has failed. Vehicle experienced a sudden loss of power followed by a P0420 error code. After scheduling an service inspection (5 weeks out was the soonest appointment available), it was determined the catalytic converter had failed again (It was replaced under warranty about 45,000 miles ago). I have called KIA repeatedly for over a month now to get a warranty approval but it is still under "management review". I have talked to several people at Kia corporate with no results. I have been forward to the supervisor's email twice but they will not call me back.

Mileage: 141,328

The contact owns a 2016 Kia Soul. The contact was informed by the dealer that the vehicle had consumed a rapid amount of oil soon after an oil change. The vehicle was taken to a dealer where he was informed that an oil consumption test and a top engine cleaning would need to be performed to determine the cause of the failure. The manufacturer was also notified of the failure and a case was filed. The vehicle had yet to be repaired. The failure mileage was 91,326.

Mileage: 91,326

Check engine light came. Took it to my mechanic and diagnostics was done, and it showed code PO40 ???. That's when found out about a recall that was issued back in 2019, to prevent what happened to the catalytic converter in my car.

While driving it lost power. Went into limp mode. Towed to Kia said it was Cadillac Convertor.

KIA SOLD ME A 2016 KIA SOUL THAT DOES NOT HAVE "IMMOBILIZER" SOFTWARE. KIA'S CHEEZEY SOLUTION IS A STEERING WHEEL LOCK. OF NOTE, HYUNDAI IS NOW OFFERING SOFTWARE UPDATES THAT INSTALL IMMOBILIZER FUNCTION. THOUGHT KIA AND HYUNDAI ARE ONE COMPANY. SO, I HAVE A VEHICLE THAT CAN EASILY BE STOLEN IF I PARK IT ANYWHERE EXCEPT IN MY LOCKED GARAGE. THUS FAR, NO GOOD SOLUTION FROM KIA NOR FROM THE DEALERSHIP WHERE I PURCHASED MY 2016 SOUL. I BOUGHT THIS VEHICLE IN GOOD FAITH WHICH NOW IS CRUMBLING.

Traveling on the interstate five days ago, the vehicle (2016 Kia Soul) started knocking and I could not accelerate. Was able to safely get off the road and had the vehicle taken to the closest dealership. Vehicle has had significant oil consumption. Diagnostic test concluded ignition coil replacement was needed due to code P0302. Other recommended action was fuel induction service. I've read online these are short term measures that generally do not work and that the knocking, inability to accelerate, and the check engine light coming on will recur. Last November, I had the software patch PI20002B ECU update. Since February of 2023, I have had three incidents due to the known problems with the engine for this model year. Why won't Kia and the dealers simply replace the darn engine?

Motor burns excessive oil; took vehicle to Kia dealership in October 2023. I told to get a full.synthetic oil change, and to return in 1000 miles to check the oil consumption. After an oil consumption test, if the vehicle is burning excessive oil, I told that my vehicle to my dealership to file a claim under the manufacturer's warranty to replace my motor/ engine needs to have a top engine cleanout at $500. If my vehicle fails this test, I am to return the vehicle to receive a new motor/ engine under the manufacturer's warranty. This is preposterous!

The contact owns a 2016 Kia Soul. The contact stated while driving 55 MPH, the vehicle lost motive power. The accelerator pedal was depressed but the vehicle failed to properly respond. The contact pulled to the side of the road. No warning light was illuminated. The vehicle was towed to a dealer to be diagnosed. The contact was informed that the failure was due to a faulty catalytic converter. The vehicle had not been repaired by a dealer. The manufacturer was made aware of the failure and filed a case for the failure. The failure mileage was approximately 79,000.

Mileage: 79,000

--Check engine light has come on and suggests the catalytic converter is an issue but there is also emission of excessive smoke from exhaust that appears consistent with faulty engine components --exhaust may no longer meet EPA standards of approval --problem has been diagnosed by an independent service center --dealer has referred me to THIS website but says to call back only if recall is confirmed by NTHSA --Check engine light appeared recently and I immediately brought it to independent service agent who stated my vehicle might be included in the broad recall and recommended contacting the Dealer which I have done and has referred me here.

Mileage: 125,147

Catalytic converter is overheating resulting in a check engine light. The code is P0420.

The contact owns a 2016 Kia Soul. The contact stated while driving at various speeds, the vehicle hesitated while accelerating. The contact stated there was an abnormal sound coming from the vehicle. No warning light was illuminated. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was made aware of the failure but provided no assistance. The failure mileage was unknown.

I have had a catalytic convert failure 3 times in 4 years. The first was repaired with the recall on may of 2019. It was replaced at a Kia dealership, with Kia parts. I had my vehicle at the dealership a month prior due to it not running correctly. The second replacement of the catalytic converter was on November of 2020. I was driving on the interstate very early in the morning when my vehicle slowed to 15 mph, no warning lights came on. I had several other vehicles come very close to hitting me. I was able to exit the interstate which took a lengthy amount of time due to my vehicle slowly losing speed. When I was able to pull over to a safe spot my vehicle quit all together. I had it towed to the same Kia dealership. They looked it over and found the converter failed again. It was replaced with Kia parts. I have taken my vehicle in once again due to it stopped running while I was at work. The same dealership has found that for the 3rd time my catalytic converter has failed. I have also replaced all spark plugs and coil packs on this vehicle twice in less than a year due to it misfiring. My engine is also somehow burning oil exponentially. This leads me to believe there is something wrong with my vehicles engine. I also believe something is wrong with Kia parts that they only last a little over a year.

I took my 2016 Kia Soul to Fredy Kia back in June because it had been misfiring and dying while driving. They said the catalytic converter needed to be replaced. I had taken my car in for the ECU update because of the possible rod bearing piston engine failure due to catalytic converter failure. They would not do a good faith coverage for the repair even though it was just over warranty and they have a massive settlement going for the rod bearing damage on engines and I am seeing massive talk online with other Kia Soul owners having the same issues with the catalytic converter. These cars are catching fire eventually and dying on the freeway. This is a massive safety issue and I cannot believe they aren't including the catalytic converter under it. Furthermore, the service manager at Fredy Kia liedto me and said I had to contact Kia Warranty about a good faith coverage for the repair. Today, I finally learned from Kia Warranty that it is actually the Dealers who makes that decision. I would have taken it to a different dealer with more ethics.

The contact owns a 2016 Kia Soul. The contact stated while driving 45 MPH, the check engine warning light illuminated, and the vehicle was making a rattling noise. The vehicle was taken to an independent mechanic to be diagnosed, and the contact was informed that the catalytic converter needed to be replaced. The dealer was contacted and stated that the vehicle was out of warranty. The vehicle was not repaired. The manufacturer was not contacted. The failure mileage was 99,000.

Mileage: 99,000

The contact owns a 2016 Kia Soul. The contact stated while driving at an undisclosed speed, there was a ratting sound coming from under the hood. The contact stated that while the accelerator pedal was depressed, the vehicle inadvertently decelerated. The check engine warning light was illuminated. The vehicle was taken to Pep Boys where it was diagnosed and determined that the catalytic converter failed and needed to be replaced. The vehicle was not repaired. The contact referenced NHTSA Campaign Number: 19V120000 (Engine, Engine and Engine Cooling). Neither the dealer nor the manufacturer was notified of the failure. The failure mileage was approximately 118,000.

Mileage: 118,000

The contact owns a 2016 Kia Soul. The contact stated while starting the vehicle, the check engine warning light illuminated. The vehicle was taken to an independent mechanic who stated that the catalytic converter needed to be replaced. The dealer diagnosed the vehicle and stated that the catalytic converter and the engine needed to be replaced. The contact stated that the remedy for NHTSA Campaign Number: 19V120000 (Engine, Engine and Engine Cooling) had failed to prevent the failure. The engine was replaced but the catalytic converter was not replaced due to the vehicle being out of warranty. The manufacturer was contacted and confirmed that the vehicle was out of warranty. The failure mileage was 90,800.

Mileage: 90,800

My 2016 Kia Soul was part of the Kia Engine Recall. In reading about the recall it says that if the catalytic converter was also damaged as a result of the engine failure that it would also be replaced free of charge. Kia is denying my catalytic converter replacement siting it is out of warranty. But the Warranty and the Recall are two separate things. The Recall actually supersedes the warranty because it does not expire. Perhaps there needs to be a separate recall on the catalytic converter since Kia seems to want to weasel their way out of taking responsibility for their faulty engine components.

My engine light malfunctioned, never lit up to report a clogged catalytic converter.

NHTSA - I own a 2016 Kia Soul that has a damaged failing engine; the problem is excessive oil consumption. This defect is causing motor oil to migrate into areas of the engine that it shouldn't be, thus inevitably causing a catastrophic failure; rendering the engine inoperable and irreparable. The oil pressure warning light came on only after the damage was done. Horne Kia in Gilbert Arizona, where I purchased the vehicle, inspected it and found this to be true. However Horne Kia and Kia corporate will not repair or authorize repair, respectively. I was told to continue driving it until the engine is completely destroyed in order to have it repaired...WHAT. So I'm being told that the engine will definitely seize-up and fail leaving me stranded; this is a safety nightmare. What if I'm driving on a highway when this happens. What if the engine failure causes me to lose control of my vehicle and cause who knows what. This not only puts me at risk, it puts others driving around me at risk as well; not to mention passengers that may be in my vehicle. Now there's gasoline mixing with the oil. Beside all of the aforementioned, now there's also a risk of engine compartment fire and loss of life.

I have a 2016 Kia Soul with 1.6L engine. I am the 2nd owner. The previous owner got the knock sensor update but the catalytic converter still failed after the update. Now I have a flashing engine light and P1326 code along with the P40 code for faulty catalytic converter. There is a recall for 2016 Kia Soul engines but when I go to the Kia site and type in my VIN there is no recall showing for my VIN even though I own a 2016 Kia Soul. I think this is wrong and should be corrected. Also Kia keeps telling me that they won't fix my catalytic converter because it falls outside the 80k mile warranty. I am at 90k miles. Yet, the knock sensor was updated and there is currently a recall. The recall should supercede the warranty in this instance. Also I took the car in to have the Kia dealer diagnose my knocking engine and 1326 code. They are saying that even though my car isn't drivable and The engine is malfunctioning, because my car didn't fail the piston ring test I don't qualify for the engine recall repair. All of this is unfair. If my car is exhibiting all the signs that the engine is about to blow why do I have to drive my car until it actually does blow before something can be done? This is unsafe not only for me but others as well. Not to it's completely unfair to me as a consumer who purchased this car in good faith. Kia needs to update ALL Vin numbers instead of consumers having to find out the hard way that there is indeed a recall on their vehicle. Dealerships should be part of the process of updating the manufacturer of new owners information so that new owners can be notified of any recalls. It makes no sense that only the first owner gets information regardless if they still own the vehicle or not. Lastly I would like to reiterate; Kia telling people they have zero recalls on cars that ARE actually part of a recall is outright lying. Kia needs to post ALL recall information to their website regardless to if you input your VIN # By not doing this they Lie

The contact’s friend owns a 2016 Kia Soul. The contact stated that the vehicle was consuming an excessive amount of engine oil. There was no indication of a leak or burning oil. The driver added 3 quarts of engine oil. The vehicle was taken to the local dealer, who performed a leak test. The dealer informed the contact to bring the vehicle back after driving 1,000 miles for additional testing. The vehicle was not diagnosed or repaired. The manufacturer was not contacted. The failure mileage was approximately 147,659.

Mileage: 147,659

The contact owns a 2016 Kia Soul. The contact stated while driving approximately 65 MPH, there was an abnormally loud popping or banging sound coming from the engine compartment and the vehicle stalled. The contact stated that the power steering was inoperable however, the braking system was functional. The contact stated there was no warning light illuminated. The contact coasted the vehicle off the roadway; however, the vehicle failed to restart. The vehicle was towed to the residence. The contact had not taken the vehicle to a local dealer or independent mechanic. The vehicle was not diagnosed or repaired. The manufacturer had not been informed of the failure. The contact researched online and related the failure to NHTSA Campaign Number: 19V120000 (Engine, Engine and Engine Cooling). The failure mileage was approximately 130,000.

Mileage: 130,000

While driving the vehicle the car shuts off

P0420 Code. I have replaced both oxygen sensors with genuine KIA parts. I even had a tune up and replaced the engine air filter. All of the parts were replaced with KIA genuine parts. The code is still coming on. I only have 84889 miles on this car.

The contact owns a 2016 Kia Soul. The contact stated that on several occasions while driving at undisclosed speeds, the contact had to remove his foot from the accelerator pedal for the vehicle to shift gear. The contact stated that while the accelerator pedal was depressed, there was a slight delay before the vehicle responded. The contact then stated that he smelled an abnormal odor from the exhaust throughout the vehicle once the RPMs were at 2,500 to 3,000 RPM. The contact stated there was blue smoke coming from the exhaust pipes. Additionally, the contact stated that every second tank of fuel, he had to add 2 quarts of engine oil. No warning light was illuminated. The vehicle was taken to an independent mechanic however, the failure could not be duplicated. The vehicle was taken to the dealer, but the failure could not be duplicated. The contact was informed that the VIN was not included in a recall. The contact referenced NHTSA Campaign Number: 19V120000 (Engine, Engine and Engine Cooling). The manufacturer was notified of the failure and the contact was informed that the VIN was not included in a recall. The failure mileage was approximately 140,000.

Mileage: 140,000

My safety and the safety of others is put at risk when someone is attempting to steal my vehicle. I am not eligible for the antitheft software upgrade since I don't have a factory installed alarm system.

Check Engine Light won't turn off - I have had the catalitic converter replaced and the engine light has not turned off.

Engine stalled on me while going 60mph on the freeway to almost 20 mph. Check Engine light flashed twice. Engine is now knocking.

What component or system failed or malfunctioned, and is it available for inspection upon request? Engine stall duo to faulty Piston rods. Probable cause of faulty Piston Rods is insufficient oil level. May also damage the crankshaft and cause the engine to seize. I have proof of oil changes on time and the car has only 92000 mile on it. How was your safety or the safety of others put at risk? The vehicle may stall and shut off in the middle of the road unexpectedly which may cause an accident. Has the problem been reproduced or confirmed by a dealer or independent service center? Yes Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? No Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? No

Mileage: 92,000

We have a p0420 code with check engine light on (catalyst below threshold) with unusual oil consumption. We have been refused a replacement of the catalytic converter which is failing and may or may not have caused severe engine damage. Engine is going through an unusual high amount of oil with no oil leaks. Contacted Kia NA on July 21st and was told the cat was not covered even though it's failing and we have recall notices coming in the mail.

I have a Kia Soul that is under the engine warranty recall. I was able to drive my vehicle while working with Kia to document issues with my engine. Today I was informed that my catalytic converters are clogged and that is what is causing my vehicle issues, not my engine. The only way my catalytic converters could be clogged would be from faulty engine, but Kia is denying any issue with my engine (that is under warranty) and instructing me to continue driving my vehicle. My vehicle is unable to maintain speed, shakes violently after running 5 minutes, and dies frequently. It is not a safe vehicle to drive on the road.

The check engine light came on a day after i bought the car and never went off it read for several code’s including a catalytic converter fuel cap timing solenoid all which I replaced and the light still was on after oil changes it was discovered there is a low oil condition and the engine needed to be replaced and a few months later the car stopped running and it needs a new engine the dealership knowingly sold that vehicle to me in that condition and they won’t even fix it.

Due to no warning of a recall on my 2016 Kia soul both catalytic converters stopped up. Tried for weeks to get assistance with Kia motors but no assistance brought my car in twice when they said they would fix it sat at the dealership from 8am when they opened until approximately 4 pm before they closed only to be called and asked to return for a second all day long wait. Due to no warnings that my car had a recall and no assistance from the company I've had nothing but issue after issue and can no longer afford to completely fix the car. One issue including being stranded 10 hours away from home!

The catalytic system began breaking apart and throwing an engine light error. The system progressively got worse until it lead to complete failure not allowing the fuel system to work nor the vehicle to be able to accelerate.

The vehicle suddenly stalls while in traffic without notice. It has to be put in on park, turned completely off, and then restarted. People behind my car almost rear end my vehicle causing a collision. Highly unsafe. This has happened numerous times usually after being stopped at a traffic light or stop sign.

Ive gotten 3-4 tuneups every year for the past 4 years. Each year the car randomly shuts off and start running rough they change the coil packs and the spark plugs but every year I drive locally and not far yearly but I still have to get tune ups, 3rd party insurance and state farm spent a total of 12-14k of electrical wiring the doors were controlling the A/C the lights would flicker when trying to turn on A/C. The windows stopped working wouldnt go up or down, the A/C heat wouldnt work this was work everything new and rewired Kia of Anderson kept the car for 4-5 weeks and I had to turn around 2 days later bring it back because the doors and A/C and heat repeated the same thing, they changed the door panel on driver side and 4-5 months ago A/C heat stopped working randomly while my kids were waiting on bus one moring and couldnt use the heat...contacting Kia they said they were booked for a couple of weeks then, I would call get voicemails over and over and then I finally drove up there and they stated it may be the air resistor but then, under the car i hit a ditch where road work was being done on a one way in one way out street for 3 months cause the already loose muffler to cause the rest of the vehicle to not work. The A/C when on my son nose bleeds everytime if we are in the car for longer than 45 min to an hour. My daughter get migraines headaches dizzy spells when A/C heat is on, so do i. Also there is a random weird smell randomly off and on not everyday but atleast 12 days out of the month...scared to drive the car sometimes. Last week twice the car shut off once on the bridge randomly and then turned back on. Also, if i drive the car for more than 30-45 min my left leg swells with fluid never happened in any other vehicle...random devices can connect to my radio without me authorizing it..strange but i can wake up and have to delete a Windows or MAC desktop from radio, when using the radio the same ads play over and over not sure why we have to turn it

Engine is consuming large amounts of oil. One quart every 500 miles and getting worse.

My 2016 soul burst into flames following a loud explosion in the engine compartment. The vehicle is a total loss; but, the fire department extinguished the fire before the flames reached the fuel tank. What component or system failed or malfunctioned, and is it available for inspection upon request? Engine and No How was your safety or the safety of others put at risk? Could have easily been killed had I not recognised the symptoms immediately and had the time to react. Has the problem been reproduced or confirmed by a dealer or independent service center? Irrellavent. The vehicle caught fire. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? No. There is nothing left to inspect. Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? Only seconds before.

Excessive oil consumption-1 quart of oil every 400-600miles. This had been verified by a certified mechanic. The excessive oil consumption has destroyed the catalytic converter, code 420. The check engine light has been on since 95k miles. Spark plugs had to be replaced sooner than normal because they were covered w oil. Tail pipe has oil encrusted on the inside. While starting from a complete stop after 15 minutes of driving the car lost power and would not go over 45mph. Going up hill dropped to 15 mph. This has been replicated by a mechanic.

The contact owns a 2016 Kia Soul. The contact stated while driving 75 MPH, there was a knocking sound coming from the vehicle. There was no warning light illuminated. The contact checked the oil level and became aware that the vehicle was low on oil. The contact added oil, but the failure persisted. The vehicle was not diagnosed or repaired. The manufacturer was not contacted. The failure mileage was 151,748.

Mileage: 151,748

Vehicle is experiencing oil &/or carbon-like debree exiting out of the exhaust system. There are no warning indicators of any kind displaying. The car has regularly been taken to the dealership for service and maintenance problems. Motor has documented record of oil consumption due to testing at dealership. This is currently the second catalytic converter to be replaced. I have all receipts for work performed.

Bought 2016 Kia Soul one year ago (May 2022) with 79k miles. Feb 2023 engine light came on. Took it to Kia service center & they reset it and told us to come back if light came back on. It did along with oil change light (June 2023, 92k miles). We were told it had no oil, it was consuming oil, sludge in motor and there was nothing they could do. Service mgr told us to check oil level regularly, top it off as needed and get regular oil changes and if/when it failed, then they would replace engine under new lawsuit settlement (extended warranty to 15yr/150k). We consulted another mechanic and he said it is faulty piston rings that caused oil consumption, that caused low oil and that ultimately caused possible sludge. Why aren't they fixing the problem instead of waiting until the engine fails? Probably because they were waiting to see if your engine fails after 15yr/150k mile warranty expires. New lawsuit in the works regarding oil consumption because it's happening to a lot of KIAs.

Catalytic converters needed to be replaced

The contact owns a 2016 Kia Soul. The contact stated that while driving at various speeds, the vehicle suddenly shifted into LIMP Mode and decelerated to approximately 15 MPH. The vehicle was taken to the local mechanic who diagnosed that the oxygen sensor and catalytic convertor was faulty and needed to be replaced. The oxygen sensor and catalytic convertor was replaced on three separate occasions however, the failure persisted. The local dealer and manufacturer were notified of the failure, but no assistance was provided. The failure mileage was 120,000. The VIN was unavailable.

Mileage: 120,000

The contact owns a 2016 Kia Soul. The contact stated while driving 30 MPH, the vehicle vibrated violently and lost motive power. The contact stated that while accelerating, the vehicle failed to exceed 10 MPH. The check engine warning light was illuminated. The vehicle was taken to the dealer however, the mechanic failed to determine the cause of the failure. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 73,000.

Mileage: 73,000

The contact owns a 2016 Kia Soul. The contact stated that while driving at an undisclosed speed, the check engine warning light illuminated. The vehicle was taken to the dealer, who diagnosed a failure with the catalytic convertor. The contact was informed that the catalytic convertor needed to be replaced. The contact investigated and related the failure to NHTSA Campaign Number: 19V120000 (Engine, Engine and Engine Cooling). The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 115,000.

Mileage: 115,000

The car continues to lose oil. The catalytic converter was replaced. An Independent service area made note of oil leakage. No parts were necessary to correct this problem. The oil pan and any seals were intact. Car maintenance is on time and up to date. Many Oil changes were performed at KIA dealership. The car started making a knocking noise and was unable to accelerate over 20 mph. My check engine light then came on after the occurrence. There was no warning. I was on a highway with speeds of 45 mph when my car started to malfunction. Emergency lights were immediately turned on to prevent rear-end collision. I was alone and stranded at 10:00 p.m. I will obtain receipts of repair and submit as soon as possible.

Catalytic converter recall not being honored by warranty or original dealership where vehicle was purchased. Car engine making knocking sound and burning oil

January 2021 starting burning engine oil. Have been to the kia dealership numerous times complaining. Negative results regarding the situation. Engine spits - hisses - hiccups and dies. Car hopped forward and rolled backwards into traffic on the highway. Car burned through three quarts of oil within a three week time period. Check engine light is on again. Do not feel safe Respectfully request to have the item researched Thank you

The contact owns a 2016 Kia Soul. The contact stated that while driving at an undisclosed speed, the check engine warning light illuminated intermittently. The contact stated that the engine was consuming an excessive amount of engine oil. The contact stated that the engine consumed 2-quarts of oil every week. The vehicle was taken to the dealer, who informed the contact that the vehicle had previously been repaired under NHTSA Campaign Number: 19V120000 (Engine, Engine and Engine Cooling) and that the dealer was unable to perform the repair free of charge a second time. The vehicle was taken to an independent mechanic, who informed the contact that the engine needed to be replaced. The vehicle was not repaired. The contact stated that the manufacturer would not sell her a new engine. The manufacturer was made aware of the failure. The failure mileage was approximately 100,000.

Mileage: 100,000

I WAS DRIVING AND BLUEISH GRAYISH SMOKE CAME POURING OUT OF MY EXCAUST. CAR LOS5 POWER AND I HAD TO HAVE ITTOWED TO A CAR DEALER. I WAS TOLD IT NEEDS A NEW ENGINE. I HAVE A EXTENDED WARRANTY AND THEY ARE GIVING ME A HARD TIME NOT APPROVING A NEW ENGINE. I KNOW KIAS HAVE ALOT OF ENGINE RECALLS FOR THIS PROBLEM. WHY WAS MY CAR NOT ON THAT RECALL LIST? THANK you

The car was recalled in 4/2019 for a repair. I purchased the car 8/2020. The repair indicated catalytic converter assessment to ensure that the engine did not need to be replaced. It was not checked or verified. The recall was insufficient done and the car should had never been sold. And the recall was not completed prior. I took the vehicle in to complete a recall on a hazardous vehicle. Kia had my car for a month and half replacing the engine and within hours of picking up my car the engine light came back on. The car is still doing the exact same thing it was doing leading up to original repair. That Kia was suppose to had fixed. The car is also a theft safety issue as targeted I already paid 2700 for theft vandalism. The car is targeted and unsafe.

CARMAX sold a recalled vehicle in 2019 in 2020. KIA has still improperly repaired the vehicle the car is still doing the exactly same thing it was doing. That lead to the repair. After picking within the hour the engine light came back on and had been on ever since. I now have electrical issues with the window since KIA Napelton of Elmhurst repaired the vandalism the wiper is malfunctioned at pick up. I want a refund the vehicle is a safety issue mechanical and for theft.

My car engine blew and I contacted kia to get the engine replaced under the recall and the refused to do it.

While traveling down 20E around MM83 in South Carolina, the car suddenly lost power and throttled down to around 10-15 miles per hour. Upon having in towed to a garage for a diagnostic, I was told that the catalytic converter had overheated and stalled the vehicle. This appears to be an issue that would be covered under NHTSA Recall 19V120, dated April 12 2019, which reads in part "Under certain conditions, the catalytic converter may become damaged due to overheating caused by an excessive increase of exhaust gas temperatures." The heat scoring on the catalytic converter and the stall are consistent with this kind of behavior. When I contacted the dealer, they denied any such recall existed. I am currently waiting for a response from Kia America, Inc.

I was driving to Bend, Oregon on the highway when suddenly my car started making clunking noises and the oil light and check engine lights came on. I started to lose power and the car was slowing. I immediately managed to pull over, but it gets very dangerous since it was a busy highway. I had the car towed to a mechanic who said the engine blew and needed to be replaced. Kia has denied my warranty claims.

No warning lights/codes. Veh lost power. Was catalytic converter. Veh VIN did not fall under recall. Had to replace converter at our cost. Safety concern? Car had potential fire from overheated converter and could have killed my 19 y/o daughter who drove the car as primary veh. The car is barely 6 years old and just paid it off. Got the high end adult version w/ sunroof, leather seats, lights, all bells & whistles. Paid 29k & engine failed due to driving car without knowing converter was bad. Never rec'd notice because our VIN was not included. Dealer wants to charge us 9000$ to replace engine at OUR cost. DO NOT BUY THIS VEHICLE EVER. THEY REFUSE TO FIX IT UNLESS WE PAY FOR IT. Filed a case w/ Kia Consumer Center, but since engine failure is not covered under warranty, they will not replace engine. We now have a car that is useless. We can't afford another car. This was our mid life car that we thought would last a long time that we passed down to our daughter. She drove it about 6 months before this happened. Literally, as soon as it was paid off, it broke. Horrible car and horrible manufacturer. NEVER EVER NEVER UNDER ANY CIRCUMSTANCES, BUY A KIA!!!!

Engine and brake lights have come on. Engine knocks bad. Vehicles stall when pressing gas. Dangerous driving soecialy going through stop sign. Low power while pressing gas.

The contact's girlfriend owns a 2016 Kia Soul. The contact stated while his girlfriend was driving at an undisclosed speed, the accelerator pedal was depressed, but the vehicle failed to respond and would not exceed 55 MPH. Additionally, the vehicle began to decelerate unintendedly. The vehicle was taken to the contact's location. The contact then took the vehicle to an independent mechanic, where it was diagnosed that the catalytic converter was clogged, which created back pressure in the engine and loss of power. The mechanic related the failure to NHTSA Campaign Number: 19V120000 (Engine, Engine and Engine Cooling). The dealer was notified of the failure and informed the contact that the VIN was not included in the recall. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 154,000.

Mileage: 154,000

This vehicle, Kia Soul 2016, uses excessive oil, no matter what the manufacturer or dealers say. There is no reason to put 1 to 1/2 quarts of synthetic oil in this vehicle every week to make sure the engine doesn't seize. Severe manufacturer flaw and/or design with this engine.

Mileage: 149,135

Previous NHTSA 11498487 for the same issue reported on 12/22. After 8 months of changing the catalytic converter the Kia Soul 2016 de-accelerated in the highway from 60mph to barely 30Mph with a burning smell the check engine light come up and the code once again for the catalytic converter. The catalytic converter was replaced under the warranty from the repair shop on 1/23. Now on 4/23 the check engine light is on again for the catalytic converter again. The repair shop won't change it again. Instead they suggested to bring it to the dealership. Kia dealership stated that my VIN is not included in the recall and they only did theE PI2002A ECU update the rest is not covered by the manufacturer warranty. I've changed 3 times the catalytic converter and the light is code is asking for another one. It's not normal. Major safety hazard for the vehicle to stall in the highway suddenly. Proper maintenance and oil changes are done on time as suggested by Kia. However it burns oil after a new change before hitting the 3,000 miles driven short distances and engine is less than a quart with no leeks at all. Another safety hazard because there's no warning light of low engine oil that could possibly cause the engine to stop and hazard to driver and others.

As we were driving on the highway, the check engine light started flashing on my car and it proceeded to go into limp mode. This proved to be a danger to me and everyone driving around me. The car would not accelerate and would shake violently. I had to pull over on the side of the highway. The only light that ever appeared was the CEL, when it was already too late. Upon taking it to a mechanic we were told that the 1st and 3rd cylinders were complete garbage and a whole engine replacement was necessary.

The contact owns a 2016 Kia Soul. The contact stated while driving approximately 65 MPH, the vehicle stalled and failed to restart. The check engine warning light was illuminated prior to the failure. The vehicle was towed to an independent mechanic to be diagnosed. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The contact stated that the previous owner repaired the vehicle under NHTSA Campaign Number: 19V120000 (Engine, Engine and Engine Cooling) and 17V608000 (Steering); however, the failure recurred. The manufacturer was notified of the failure. The failure mileage was approximately 150,000.

Mileage: 150,000

Was idling at a red light, the engine warning light came on, and my engine set on fire. No reason. I jumped out of the car. Thankfully someone came over and threw water on it. Engine to be completely rebuilt (under warranty). Took 3 weeks.

Car cuts off when idling. I took it to the mechanic several times and they produced the issue once but could not diagnose and would give it back to me at no charge. When it cuts off the RPMs will sometimes stay at 0 even when I start the car again. Sometimes the check engine light will come on along with the traction light. Mechanic said it shows catalytic codes but said nothing is wrong with catalytic converter. They said they can’t find anything wrong to warrant repair. The check engine and traction control lights stay on and then go off randomly. The car cuts off at stop lights and today it cut off when I was turning right at a stop sign. I was already out in the road and someone was behind me. Thankfully no one was coming down the road at full speed. I am afraid to drive the car but no one knows what is wrong with it or how to fix it.

The contact owns a 2016 Kia Soul. The contact stated that the vehicle was previously included in NHTSA Campaign Number: 19V120000 (Engine, Engine and Engine Cooling) regarding the heat shield for the catalytic converter, which, was replaced under the recall. The contact stated that the vehicle began to malfunction after the repair. The vehicle would jump and shift into gear roughly while driving at various speeds. The RPM was revving abnormally. The contact stated that it seemed as if the vacuum seal had detached underneath the vehicle, and the vehicle was making a whistling sound while accelerating. The check engine warning light was illuminated. The vehicle was taken to the dealer who informed the contact that the catalytic converter replaced since the recall was closed. The manufacturer was made aware of the failure. The approximate failure mileage was 99,000.

Mileage: 99,000

The contact owns a 2016 Kia Soul. The contact stated while her daughter was driving approximately 35 MPH and ascending a slight grade in the road, the vehicle stalled. The check engine and oil pressure warning lights were illuminated. The contact stated that her daughter was able to restart the vehicle. The contact stated that the oil pressure warning light had been illuminated intermittently even after routine oil changes. The vehicle was taken to the local dealer, where it was diagnosed that the gas cap needed to be replaced. The vehicle was repaired; however, the failure reoccurred. The vehicle was taken back to the dealer. The vehicle was not repaired. The contact related the failure to NHTSA Campaign Number: 19V120000 (Engine, Engine and Engine Cooling). The manufacturer was not notified of the failure. The failure mileage was approximately 75,000.

Mileage: 75,000

The contact owns a 2016 Kia Soul. The contact stated that while driving approximately 70 MPH, the engine seized without warning. The vehicle was towed to the local dealer where it was diagnosed that the rod bearing had failed. The vehicle was not repaired. The manufacturer was contacted but provided no additional assistance due to the vehicle not meeting the Warranty Extension requirements. The failure mileage was approximately 100,000.

Mileage: 100,000

2/17/23 Car was disabled on highway lost speed in the middle of traffic and could not go over 20MPH at dealership- it was confirmed that catalytic convertor went out. 2/23/23 Car CC was replaced picked it up and noticed weird sound from engine 2/24/23 Car returned to dealership 3/3/23 Dealership stated the engine was bad 3/13/23 We were informed that KIA would not cover the repairs and we had to pay $5700 4/3/23 Dealership called and said car was ready to be picked up Car has 78,000 miles on it and has been well maintained - we have all of the service records We understand there is a class action lawsuit where high exhaust gas temperatures may damage the catalytic convertor, resulting in abnormal engine combustion damaging the engine. We have been told that our engine did not qualify under the VIN number that we had. KIA has had known engine problems for over 12 years and we feel that the CC damaged the engine and this is what caused the failure. There were no warning signs, no smoke out of the exhaust etc We just keep getting the run around saying that our VIN was not part of the recall even though our engine had only 78,000 miles and it was very well maintained. Please let us know if we can get any help in paying for this huge expense

Catalytic converter issues. I've had to get it replaced several times already and still issues. car burns oil like crazy as well and I have had to add oil throughout the week. it's been this way since I bought it in 2018. 2016 Kia Soul +

Horne Kia in Gilbert Arizona tore down our engine and found it damaged beyond repair. We were told by the aforementioned dealership that the engine would need to be replaced. Kia has given our engine a 15 year / 150,000 mile warranty due to this nation wide Kia / Hyundai engine defect situation. Our vehicle has around 79,000 miles and is a 2016 model. Still Kia refuses to replace the engine. The safety problem that comes into play is that Kia is telling us to continue driving our vehicle until the engine completely freezes up. Kia is sending ours and many others vehicles back out on the road in this condition. These vehicles can break down at any time and create a possible incident that could be detrimental to the safety of the driver and others in the area.

The vehicle contains a defect related to motor vehicle safety or does not comply with an applicable federal motor vehicle safety standard ENGINE REPLACED THRESHOLD REPLACED CATALITIC CONVERTER BLEW ECU COMPLETED AIRBAG WARNING DOES NOT CLEAR INACCURATELY REPORTED/ COMPLETED VEHICAL MALFUNCTIONING LOSS OF POWER

I purchased my 2016 Kia Soul 11/25/22 and on 12/15/22 my check engine light came on getting off freeway. While driving the accelerator wasn’t catching speed could’ve go pass 20mph making loud noises like transmission was slipping. The dealer towed my car from my Job. Dealership gave me an tuneup oil change and replaced engine coils. 2/7/23 check engine light came again and my car couldn’t do 15mph again and service department stated a need a new engine and it’s covered under warranty but every Kia dealership states they can’t Maintence my car until months advance and they can’t give me a loaner if they can replace the engine so I been missing work due to my Kia running bad and I only had it since 11/22.

Engine knocking noise on acceleration

The contact owns a 2016 Kia Soul. The contact stated that while driving at various speeds, the vehicle lost motive power. The vehicle was difficult to start and remained running at restarting. There were no warning lights illuminated. The vehicle was towed to the local dealer where it was diagnosed that the catalytic convertor needed to be replaced. The vehicle was repaired. The manufacturer was contacted and informed the contact that the repair was not covered under recall and referred her to the NHTSA hotline for assistance. The contact stated that the failure was related to NHTSA Campaign Number: 19V120000 (Engine, Engine and Engine Cooling). The failure mileage was approximately 126,000.

Mileage: 126,000

The contact owns a 2016 Kia Soul. The contact stated that while driving 45 MPH, the oil and check engine warning lights illuminated. The contact stated that he pulled over and checked the oil level and there was no oil in the engine. The vehicle was taken to the dealer where the contact was informed that the engine needed to be replaced after an oil consumption test was completed. The engine was not replaced as the dealer stated that it was not covered under the drivetrain warranty. The contact stated that the warranty was for 20 years or 200,000 miles as it covered the engine, transmission, transaxle, and other parts related to the drivetrain. The manufacturer was not made aware of the failure. The approximate failure mileage was 112,000.

Mileage: 112,000

My car started making a ticking noise around 92k. I was afraid to drive it because of all the information id read on the KIA engines catching on fire. I had it towed to a local mechanic who wouldn't touch it and said I needed to bring it to the dealership because I'm still under warranty. I had my vehicle towed again which cost me over 400$ to a KIA dealership. They told me that the engine would need to be replaced but wouldnt tell me why. In fact they REFUSED to tell me why. After I demanded a diagnosis, they stopped responding to my calls.SIX WEEKS they held my vehicle hostage. I called Kia manufacturer customer service who made a call to them. The dealership tried every possible way they could to get out of fixing my engine. I went to the dealership to get something out of my vehicle but they denied me access. After I caught them doing something completely wrong (leaving my vehicle unlocked, keys in the ignition, and trashed on the inside) they decided they would fix my engine. I waited another 4 weeks for my engine to be replaced with a refurbished engine. They did not tell me it wasn't a BRAND NEW engine before they installed. Never even called me to tell me they were starting the work. The day they finished, I got a call demanding for me to pick it up or they would have it towed. Also, all 4 of my tires were "unrepairable and HAD to be replaced or I was in danger for my life if I drove it." I called kia customer service again. The dealership lied to me. They told kia customer service that they just needed to be aired up and the valve stems replaced..... on all 4 tires... very sketchy. After a very straightforward conversation with the manager, I had my car towed him. I'm terrified to drive it anywhere. I don't trust them with anything. They had my car a total of 3 months. I lost a ton of money on rentals and pain, disruption, and anguish in my personal and work life because of it.

NHTSA - I own a 2016 Kia Soul that has a damaged failing engine; the problem is excessive oil consumption. This defect is causing motor oil to migrate into areas of the engine that it shouldn't be, thus inevitably causing a catastrophic failure; rendering the engine inoperable and irreparable. The oil pressure warning light came on only after the damage was done. Horne Kia in Gilbert Arizona, where I purchased the vehicle, has inspected it and found this to be true. However Horne Kia and Kia corporate will not repair or authorize repair, respectively. I was told to continue driving it until the engine is completely destroyed in order to have it repaired...WHAT. So I'm being told that the engine will definitely seize-up and fail leaving me stranded; this is a safety nightmare. What if I'm driving on a highway when this happens. What if the engine failure causes me to lose control of my vehicle and cause who knows what. This not only puts me at risk, it puts others driving around me at risk as well; not to mention passengers that may be in my vehicle. [XXX] INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).

My 2016 Kia Soul began having acceleration problems mid-December 2022, around 100k miles. I took my car to Kia Service and was told the ECU needed to be updated and that was most likely the cause of the problem. I received the update on 12/14/2022. My car drove a little better for two days but began experiencing the same acceleration issues. I couldn't go over 60 mph on the interstate. It also seemed to be burning gas fast. Although a diagnostic test was attempted twice, there were no findings since the engine light still hadn't come on. It wasn't until 2 months later, 2/11/2023, that my car stalled out on the interstate at 10:00pm at night. I had it towed to Kia and they confirmed the same thing that my reader did on 2/12/23: engine code P1326, knock sensor. On 2/16/23, Kia ran a diagnostic test and came up with the same code, however, they said it is my catalytic converter that needs to be replaced, for approximately $3100. I've read hundreds of reports at this point about the same issues, and they all say the catalytic converter ends up not being the fix or has to be replaced multiple times. It seems like Kia is just determined to not recall these vehicles even though they seem to be a huge safety & liability concern at this point.

KIA Soul had a malfunction with the Catalytic converter and a bad injector which damaged the pinions and the sparks plug of the vehicle causing thousands of dollars in repair.

The contact owns a 2016 Kia Soul. The contact stated that while driving at an undisclosed speed, there was smoke coming from the engine compartment. The vehicle was taken to the dealer; however, the dealer was unable to duplicate the failure. The vehicle stalled afterward while driving, with the check engine warning light illuminated. The vehicle was then taken to Kia of Valencia (24095 Creekside Rd, Santa Clarita, CA 91355) where the dealer requested the oil change records. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 135,000

Mileage: 135,000

Car is only a 2016 that has had issues since I bought it at 90k miles. It constantly required oil changes every other week. Paid in full the replacement of the catalytic convertor only for the engine to fail and the convertor be gummed up in less than 4 months

The contact owns a 2016 Kia Soul. The contact stated while driving approximately 60 MPH, the vehicle inadvertently decelerated. The contact stated that several unknown warning lights were illuminated. The contact then noticed a white cloud of smoke coming from under the hood of the vehicle. The contact was able to maneuver the vehicle off the roadway. The vehicle was towed to the residence where an independent mechanic was notified. Upon inspecting the vehicle, the mechanic determined that there was a hole in the engine block. The vehicle was then towed to the dealer where it was diagnosed that the engine failed and needed to be replaced. The vehicle was not repaired. The contact stated that she received the Manufacturer’s Recall: FC176; however, the manufacturer was notified of the failure and informed the contact that the VIN was no longer applicable due to the contact’s failure to comply with the notice, and no further assistance was provided. The failure mileage was approximately 148,000.

Mileage: 148,000

1. On 1/30/23 I was heading home from work when my engine and oil light came on. I after parking at turning my car off, the engine began to shake and make clicking noises continuously. I got an oil change that day thinking that may help the issue. On 1/31/23 I took my car to another mechanic who notified me that they have seen many Kia Souls and Optimas with this problem and many engines have been recalled. Upon my way home which was 2 miles away, my engine entirely blew up on interstate 15. 2. My safety was put at risk by my car engine blowing up on the freeway and losing power within seconds as traffic was going at 70 mph. I then ended up right in front of an on-ramp and had a small area to park at as was within 1 foot of oncoming highway traffic for 30 minutes - in freezing temperatures. Something also blew out from under my car and almost his a vehicle behind me. 3. Kia stated this has been an issue and that I need to take it to a Kia dealer for inspection. 4. My vehicle has been towed to Young Kia of Layton UT for inspection.

The contact owns a 2016 Kia Soul. The contact stated while driving 45 MPH, the vehicle began to overheat and there was smoke coming out from underneath the hood. There was no warning light illuminated. The contact veered to the side of the road. The vehicle then caught on fire. The contact stated that a significant amount of oil had leaked underneath the vehicle onto the ground. The contact was able to extinguish the fire with the assistance of the fire department. The contact was unsure whether a fire department report or police report was filed. There were no injuries sustained. The vehicle was towed to an independent mechanic, where it was diagnosed that the failure was associated with NHTSA Campaign Number: 19V120000 (Engine, Engine, and Engine Cooling). The vehicle was not repaired. The dealer was not notified of the failure. The manufacturer was notified of the failure and informed the contact that the vehicle could not be repaired under the recall as the VIN was not included. The failure mileage was approximately 70,000.

Mileage: 70,000

Car would not accelerate over 35 mph and started knocking had to pull over to let other vehicles pass. Turned around went back home a 1/2 mile checked alternator current, added 1/2 quart of oil. Started engine knocking continued oil was low again after running engine a few minutes. No smoking from exhaust, no oil in radiator, no dripping or leaking oil.

I was driving on the Interstate, going about 65-70mph when my car make a "tick noise," I immediately noticed white smoke out the back, my car started to decelerate, and I could no longer accelerate when applying the gas. Luckily I was able to get over to the right shoulder and pull off on the side and stop. After taking it to my mechanic, he told me my engine was knocking and that Kia has all these recalls and class actions on these engines (for this EXACT issue) and that Kia extended their warranty for these vehicles to 150k. I take it to Kia and they tell me they won't cover it because I didn't get a KSDS software update. I bought this car Certified Pre-Owned from a Kia dealership. When a recall notice came through in 2019 I took it in to Kia to get it "fixed." Kia has been aware of this issue since at least 2018, so if this was such a problem, I'm not sure why it wasn't taken care of when I took my car in for the recall alert, which I believe was for the ECU update. The only other notice I received from Kia was a survey, not a recall! As you can see on the VIN profile that I have ZERO unrepaired recalls. I have maintained maintenance on my car: Oil changes, tire rotation, brake pad replacements, tire replacements, etc. For some reason, though, this oh so important software update for the the KSDS, which I've learned doesn't actually make their faulty engines....not faulty, seems to be their "get out of jail free card" to stick their customers with a faulty engine and a high price tag to get their car back to working order. Kia knew about this issue and are now shirking their responsibility by making this update their way to get out of paying to fix THIER faulty product. The contact stated that there are plenty of other similar complaints and no longer needs this one.

The contact’s father owns a 2016 Kia Soul. The contact stated that while his father was driving at an undisclosed speed, the engine started to make a knocking sound. No warning lights were illuminated. The vehicle was hauled back to his father’s residence. The vehicle was then taken to an independent mechanic however, no diagnostic test was performed. The vehicle was not diagnosed or repaired. Neither the dealer nor the manufacturer was notified of the failure. The failure mileage was approximately 79,024.

Mileage: 79,024

The contact owns a 2016 Kia Soul. The contact stated that while driving at an undisclosed speed, the vehicle hesitated to accelerate. The vehicle was towed to the dealer, where it was diagnosed that the engine was consuming an excessive amount of engine oil. The dealer replaced the catalytic converter; however, the failure recurred. The vehicle was taken to two independent mechanics, who replaced the catalytic converter on two separate occasions. The failure recurred, and the vehicle was then towed to The Kia Store (5327 Preston Hwy, Louisville, KY 40213) where it was diagnosed that the catalytic converter and engine needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 29,000.

Mileage: 29,000

On 12/27/22, was driving on highway in the evening, engine light illuminated and vehicle slowed down and unable to drive beyond 40mph. Was able to make it home safely, notified dealership on 12/28/22 and used AAA service for vehicle tow. Recv'd call from dealership on 1/3/22 that vehicle was inspected and was ready for pickup. Issue was code P1326 related to KSDS (knock sensor detection system) & connector rod bearings, so they did an ECU update & bearing clearance test. (While waiting for info I did online research & learned of the issue with KIA's GDI engine failures/fires). I asked dealer rep if the issue with my vehicle was related to this and was told yes, that this was the first step in Kia's protocol for the issue. I raised concern over driving the vehicle knowing that there is a possibility of engine failure or fire. He acknowledge the concern, but reiterated that this was all they would do for now. I asked for a copy of the repair/service protocol and was told he would try to get me one. Am scheduled to pick up vehicle in a few hours and am sure there will be more issues & concerns to follow.

The contact owns a 2016 Kia Soul. The contact stated while driving 40 MPH, the check engine warning light illuminated, and the vehicle went into LIMP Mode. The vehicle was taken to the dealer and the contact was informed that the catalytic converter was clogged and needed to be replaced. The vehicle was not repaired. The manufacturer was contacted, and a case was filed. The failure mileage was 200,000.

Mileage: 200,000

Our car was sold to us not knowing about a recall. It was taken to a local Kia. The car dealership says they didn’t know. It’s already had a replaced catalytic converter and didn’t fix the problem. Our engine light, ABS light and a skidding light come on and off. No one will listen to us. We don’t know what to do next.

Mileage: 123,639

Catalytic converter failing on 2016 Kia soul. Was not part of the vin numbers for for original recalls. Has original catalytic converter

This issue happened with regular 3500 - 4000 mile oil changes. Oil burnt 100% away and the oil light indicator came on then and only when turning left. Filled oil back up. Oil Changed. Then oil burned away again. Same issue with oil light. This time the engine failed. The bearings are knocking and the engine needs replaced. Spoke with dealership, was told I should have got a software update and that would have placed a warranty on the motor. Never was I told, received mail or during an inspection was informed of needing a software update.

On Sept 19th I took my 2016 Kia Soul in for a Full Synthetic oil change, cabin filter and engine filter changed, brakes replaced, new tires, all fluids topped off, and allignment. My car was running perfect no issues. Approximately 11/15/2022 I thought I smelled oil burning but didn't think much about it because I've never had problems with my car. Oct 20th my oil light came on and I quickly stopped and found their was very little oil in my car. I called Tire Kingdom and they said put oil in it and bring it in, and I did as told. My car didn't seem to have power and I looked down and then all the various lights came on the dash and then a huge amount of smoke came from the engine fortunately I was able to get off this busy Hwy. I had my car towed home and put water in the radiator in which went straight to the engine. The water did not puddle under the car it went straight into the motor. This safety recall describes in detail what could happen and that's exactly what happened to me. The dealership has had my car for 8 days and will not tell me anything. I called Kia motors and made a complaint and they said they would call me but never did. It appears the dealership does not want to repair my non running car in which I'm still paying for. Its a mess!! I am so disappointed in KIA East dealership and Kia motors. Please help me with this matter. I do have the itemized reciept from Tire Kingdom.

My car has a recall and a class action suit. I had my Kia serviced on Sept 19th, 2022 at Tire Kingdom, to include a full synthetic oil change, cabin filter replaced, engine filter replaced, new brakes, and tires. On Oct 18th as I drove into my home the oil light came on. I checked the oil and it was very low. I contacted Tire Kingdom and they said add oil and bring it in on Oct 21st 2022 at 10:00 AM. After buying oil, I was driving to Tire Kingdom. I entered Hwy 582 and in approx 2 to 3 miles all the gauges came on and the temperature gauge was on High. I immediately lost power and thankfully I was able to get off the highway as smoke completely blocked my visibility. It was cold and rainy and very dangerous as cars flew by me and my dog. Finally, the tow truck came. My vehicle is currently at Kia East in Orlando and they are charging me 250.00 to diagnose my car. My 2016 Kia Soul Vin number [XXX] has several recalls and a civil lawsuit. I have taken very good care of my car and this is very serious. I do not feel that I should be responsible for rebuilding or replacing my engine. The recall describes exactly what happened to my car. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).

I purchased my vehicle back in 2021 and I notice that the recall for the catalytic converter so I check my car reports and don’t see where it was replaced or service I recently went to get a check engine diagnostic and the code read p0420 which is problems with catalytic converter no one has been the owner of the vehicle since 2018 and I’m not sure if it was replace or replace incorrectly I shouldn’t be experiencing difficulties and I haven’t reached over 100,000 miles since the previous mileage @ the timing of the recall “fixture”

I began having oil consumption issues with my car in December 2020. I took my car in for inspection and the product improvement campaign that I was notified about. Since that time, I have had my car in the Kia shop numerous times for increasingly worse oil consumption issues. They always claim the oil consumption is fine, even though when I check it there is a problem. Now I am being told my catalytic converter is clogged, but my engine is fine and my oil consumption is acceptable. The catalytic converter is clogged because there is oil leaking through my exhaust system. No oil is ever leaking from my car because there is no leak; however, it is burning through my engine and exhaust. This is causing my car to lose power when driving, which is a safety concern for not only myself and my children, but other drivers as well. Kia is aware of the issue and refuses to acknowledge a problem at the local shop or at corporate offices. I am filing this complaint so that in the event of any serious bodily injury or death to myself, my family, or other passengers on the road there is documentation regarding their negligence in repairing their faulty vehicles. Also, their solution was for me to trade my car in for a new vehicle.

We purchased a 2016 Kia Soul in June 2022, in November 2022 while driving across a highway the engine started knocking, went into limp mood and suddenly stopped almost causing my daughter and her younger sibling to get in severe accident. We had it immediately towed to Edwards Kia in Council Bluffs to have a diagnostic test run, they came back and said it would cost us $8,834.02 for an engine rebuild/replacement and that our car was no longer under the extended warranty because PI2002B had not been done. They informed us that not having the update voids the extended warranty on the car, however we have not been notified as the new owners that this needed to be done. PI2002B is dated Aug 2020 and was revised in Jan 2021. H&H Kia of Omaha took possession of the car 28 Nov 2020 and had it in their possession until 17 Feb 2021. In that timeframe the notice was sent to the General Manager, Service Manager, Parts Manager, Service Advisors, Technicians and the Body Shop manager and it still was not performed by the Kia dealership. Because of this, the extended warranty that we should have been entitled to was invalidated. When we purchased the vehicle, the dealership did a 70 point inspection and ensured that there were no outstanding public recalls on the car before the sold it to us. I have attached all of the documentation from the dealership to include the Carfax report that stated H&H Kia had the vehicle from Nov 20-Feb 21. Kia dealerships have access to the Kia database and should have known if the update was required while they had it in their possession. The engine failed due to a known defect, and they are not willingly updating vehicles on the lots at their dealerships and voiding extended warranty that should apply.

Catalytic Converter kept getting hot, was at dealership for a recall on engine in May 2022, light kept coming on and off. October 3, 2022 broke down on freeway for the Catalytic took to mechanic spent $1200 for repair on Catalytic converter, oil and spark plugs, within a day kept burning oil, by Sunday, October 23, 2022 broke down on freeway again and engine fried and burned piston #2 - I have many receipts for oil changes every 3k miles, always keep car maintained and have a notebook for everything I have repaired. The headlights and brake lights went out a month ago and never did get the brake bar light replaced. The passenger window motor is shot and the airbag light is on. Currently, it's at the dealership parked and I am waiting for Corporate to give a go ahead to say it's a go to fix it, and I'm missing work and will loose my job without having a car. So I am asking why is my car not on the recall list if I am having the same issues as the recalled 2016 Kia Souls are having. I haven't had the car very long and I had a 2009 Kia Sportage LX that is still going over 330k miles it's way better than these Souls. They all need to be sent back to the dealership and destroyed. Shame on Kia Corporation for allowing these 2016 cars on the market and shame on the Dealership to sell me this car back in August 2019. People are out here struggling and only shows the Corporations stay strong and the little guys loose. What kind of crap is that? Why isn't my car on the VIN RECALL LIST? PLEASE TELL ME? I'M JUST LUCKY THE CAR DIDN'T START FIRE, BECAUSE IT BURNED PISTON #2

The contact owns a 2016 Kia Soul. The contact stated that while driving on the highway at approximately 70mph the engine failed without warning. The contact was able to pull over to the side of the highway. When attempting to restart the vehicle the check engine light, oil change indicator light, and battery lights were illuminated on the dash. At this time thick, gray smoke quickly engulfed the vehicle and immediate surrounding area. The contact was able to safely escape the vehicle. The vehicle was towed to the dealership and diagnosed with severe rod knock damage and missing piston. The dealership initially denied the claim due to “negligence” to respond to a recall notice which the contact attributes to NHTSA Campaign Number: 19V120000 (Engine, Engine and Engine Cooling). The contact did not receive a recall notice or contact from the dealer or manufacturer regarding this recall. The contact also stated that the vehicle was serviced at the same Kia dealership a few months prior and upon investigation found that the manufacturer and dealership were aware of the recall at that time and were required to perform repairs on all vehicles brought in for service but failed to perform the required software update. The manufacturer granted a one time goodwill engine replacement using PI2002 parts but denied all other costs and repairs attributed with the engine failure and the above mentioned recall. The failure mileage was 74,113. Photos and videos of the vehicle dash and engine smoke are available upon request.

Excessive oil burning engine stalled on the highway wont accelerate

The contact owns a 2016 Kia Soul. The contact stated while driving 65 MPH, the vehicle lost motive power and stalled without warning. The contact was able to pull over on the side of the road. The vehicle was towed to the dealer. The contact was informed that the vehicle had experienced the failure listed in NHTSA Campaign Number: 19V120000 (Engine, Engine and Engine Cooling) however, the VIN was not included. The vehicle was not repaired. The manufacturer was contacted, and a case was filed. The failure mileage was 100,000.

Mileage: 100,000

I purchased my 2016 Kia Soul + on 1/2019 with 32973 miles on it. On 2/25/22 while driving on the highway my car suddenly and unexpectedly jolted and lost power. I didn’t understand what happened and when I looked down I saw the engine light flashing.I immediately pulled off the highway stopped and called the dealer.It had 53068 miles on it. They updated knock sensor but didn’t actually repair or replace engine. On 6/16/22 at 55,060 miles my car suddenly lost power as I was driving. I looked down and the engine light started flashing. I immediately pulled over and called a tow truck to tow to the dealer. It was a 100 degree day and I had to wait over 2hours for a tow truck. Suntrup Kia replaced the knock sensor again. No repair or replacement of the engine. On 9/3/2022 I had just got off the highway and was heading to meet friends when my car suddenly lost power and again the engine light started flashing and I immediately pulled over and called a tow truck to take to the dealers. It had 57,??? Miles on it. It has been at the dealers for almost 7 weeks now in dispute with the warranty company (I have 2 warranties) about replacing the engine. I’m told the piston rings are defective and caused scoring on the cylinders which caused oil leakage and excessive consumption. A known Kia defect that they have not issued a recall for. The Kia loyalty warranty is disputing with the dealer that they should have to fix it. The dealer disassembled the engine at the warranty company’s request. The warranty co. inspected it 2-3 times and seen that it was the piston rings. The dealer Suntrup Kia of St. Louis has the report. It is very unsafe to drive as I never know when it will occur again. Or if this time it will catch on fire. It occurred 3 times in approximately 6.5 months in all different conditions. I avoid driving on the highway and I get very nervous if a car is following too closely. I avoid having anyone else with me because this is an extreme life threatening problem.

The contact’s girlfriend owns a 2016 Kia Soul. The contact stated that while his girlfriend was driving at an unknown speed, the vehicle hesitated and stalled. The contact was unaware if any warning lights were illuminated. The vehicle was towed to the dealer where it was diagnosed that the engine block needed to be replaced. The vehicle was repaired however, the contact stated that soon after the vehicle was repaired, while his girlfriend was driving at an unknown speed, the engine started knocking and shaking. The vehicle was towed back to the dealer where it was diagnosed that the fuel injectors needed to be replaced. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was unknown.

The contact owns a 2016 Kia Soul. The contact stated while driving 20 MPH on the Interstate, the vehicle stalled. The contact was able to veer to the side of the roadway. The contact was able to restart the vehicle; however, the engine was making an abnormal knocking sound. The contact was able to drive to a nearby gas station where she parked the vehicle. The contact opened the hood of the vehicle and verified that there was engine oil in the vehicle. The contact added oil to the vehicle however, the failure persisted. The vehicle was towed to the dealer where it was diagnosed that the engine had failed and needed to be replaced. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 108,000.

Mileage: 108,000

The contact owns a 2016 Kia Soul. The contact stated that upon starting the vehicle, the engine would shudder and lose power while idling, without warning. The vehicle was taken to a dealer and the contact was provided an estimate for a diagnostic test. The dealer informed her that bad gasoline might have caused the issue; however, the failure persisted. Upon investigation, the contact discovered NHTSA Campaign Number: 19V120000 (Engine and Engine Cooling) which she linked to the failure. The manufacturer was not notified of the failure. The vehicle was not repaired. The failure mileage was approximately 56,000.

Mileage: 56,000

Motor stalled while I was driving, steering wheel locked taking me to a ditch. No warning on the dashboard, no lights on. It only has 100k on it. My only car to get me where I need to be and I still owe money on it. I called Kia, they said they can’t do anything unless I take it there and paid their fees. That would mean pay a second toe truck, plus their diagnosis and then labor. The guy I talked to said I’m looking on about 12k to fix my car! I’m a single mom. It’s hard as it is now I have no car. Struggling to find my way to work so I don’t loose my job!

Engine stalled on numerous occasions causing no acceleration. Last incident occurred on highway at night resulting in a dangerous situation. Several months ago took car to service center that informed us of the oil consumption problem that Kia and Hyundai have been experiencing and to check the oil often. We have been doing this, but the oil light did not come on and no warning before having the most recent incident. We are very disappointed to know that this has been an issue with these makes for some time, yet there has been no recall to address this matter. We currently have one Kia and two Hyundais in our family.

What component or system failed or malfunctioned, and is it available for inspection upon request? Cadalic converter we clogged due to carbon emissions. Oil is low and light flashes when below 15 mph even though the oil was changed at a Kia dealership less than 3 weeks ago. Oil leak is visible on engine. The car will also shake and jerk when driving. It would be available depending on the day. How was your safety or the safety of others put at risk? My wife and kids have been stuck on the road twice now due to this issue during heave traffic. The car started shaking and my wife had trouble controlling the car. Has the problem been reproduced or confirmed by a dealer or independent service center? The dealership said the issue was with the gdi (gasoline direct engine), that it was clogged due to heavy carbon emissions and needed to be cleaned. We paid for the cleaning and sill have the problem. They also stated they have seen this issue before. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? Yes the dealership has looked at the car. Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? The oil light will flash on and off. So the engine like will come on at times.

My car started losing power without warning and I had to quickly move out of traffic before it shut down completely, at which point the oil and check engine lights came on. This put me in danger having my car stop suddenly on a highway. Kia states that the motor failed because of a recall and denied my claim because the recall was never repaired. However, I never received notice of recall nor is there record of such in NHTSA. This is a huge negligence in Kia’s part regardless of it was incorrectly fixed prior to my purchasing the vehicle as certified used from a Kia dealership or if it was incorrectly marked as done so I was never notified. Kia should be responsible for their faulty engine because I was never notified and no recalls came up when I searched my VIN number.

The contact owns a 2016 Kia Soul. The contact stated while driving 40 MPH, the accelerator pedal was depressed but the vehicle would not exceed 40 MPH. The check engine warning light was illuminated. The contact stated that after driving for an extended period, the vehicle accelerated to 60 MPH but would not exceed 60 MPH. The dealer was notified of the failure and informed the contact that the vehicle needed to be diagnosed to determine if the vehicle could be repaired under an unknown recall. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 93,000.

Mileage: 93,000

Had the car no more than 2 months. I’ve been forced to get multiple oil changes since. Today, while Driving on the interstate, the oil light comes on and then the engine light comes on. Car drops speed and locks. Cars and trucks barreling behind me. Definitely said my prayers. A Good Samaritan who also was a former Kia owner said this happens to kia owners all the time and it has a lawsuit against the company. Shaken, I Called the lot that sold. They said there’s been recalls and I’ll have to take it to the dealership to see if they’ll fix the recall. Called kia after getting home safe. Kia says I’ll have to bring it in to “see if it’s under the recall”. Now I’m with Post Traumatic Stress Disorder and without the new car I just purchased.

Catalytic converter is bad

Engine light flashed and then died. Engine failure. Left me, wife, child and uncle stranded on side of road

My vehicle has around 138K miles, mostly highway miles commuting back & forth from work. The vehicle consumes engine oil very rapidly, after 1500 miles of a recent oil change. Had to top off the oil after checking that there was barely any oil left. There was no oil pressure light or any indication of low engine oil. Every week I have to check the oil levels to make sure there is oil still in the engine. This is a safety risk. Excess burning of engine oil can cause engine failure or worse.

Our car has been plagued with engine and exhaust problems for the past two years. We were told there were no recalls on our model. According to this website that is not true. Today, while driving after over $7500 in out of pocket repairs the car gave an error warning for an engine issue. The engine is less than 3 years old.

Check engine light stays on parts house said catalliconverter bad dealer said it's not covered car only has 112000 also said that the steering not covered now what

The contact owns a 2016 Kia Soul. The contact stated while driving 60 MPH, the vehicle stalled. The contact stated no warning light was illuminated. The vehicle was not drivable. The contact towed the vehicle to the local dealer, where it was diagnosed with needing the engine to be replaced. The vehicle was not repaired. Upon investigation, the contact associated the failure with NHTSA Campaign Number: 19V120000 (Engine, Engine, and Engine Cooling) however, the VIN was not included. The manufacturer had not been informed of the failure. The failure mileage was approximately 93,000.

Mileage: 93,000

The vehicle just shuts off while driving. I managed to get the car back home and no warning lights were on but the oil was bear with no signs of leaking and just completed an oil change less than 6 months prior. Once we filled up the oil, it had a clicking noise that sounds like a lifter problem. After diagnosis, it was found that cylinders #3 and 4 were rotting due to poor lubrication and required a full engine replacement. We opted to decline the repairs as it costs more than the value of the vehicle.

Engine: My 2016 was purchased by me on 12/11/2020. With less than 75,000 miles the engine completely blew with no previous warnings while on the way home. Maintained this car since it was my first car purchased. Took the car to Kia and they wouldn't cover the powertrain coverage because I'm the 2nd owner past 60,000 miles and that I didn't get the product improvement when the campaign was going on. Never received a letter about it and the campaign started before I bought my cat. The kicker, the product improvement has a common problem of not detecting engine issues for a lot of people. Been researching and reading others experiences. It's neglectful to continue to let people unknownly drive their cars with faulty engines. They are using the kds product improvement to limit the amount of engines they repair as well. There's a reason why there are increase of engine issues all round the same car years. Kia of South Austin inspected and knew the problem right off the bat.

While driving, my car's engine simply died while driving and refused to start back, giving a battery light and the oil light on the dash. A local mechanic is assuming the issues seen here are related to a recall for this model's GDI. Thankfully I was able to safely push it into a nearby parking lot to be towed. That said, my only car is now out of service until the Kia dealer can look at it to confirm if it was related to the recall, about 2-3 weeks for this one

X Company failed to install with apiece of equipment that prevents others from starting up and stealing your car without an key on the day I went outside to find my car back window broken and steering column roped apart and key entry resulting in costly repairs that parts on back order . there is post on social media explaining how to steal this car . unlike other cars this part is equipped preventing the cars from being started unless a code is transmitted

In addition to the engine, my catalytic converter is also damaged.

Car started burning oil WAY before I hit 100,000 miles which affects MANY other parts. Had to pay for a new O2 sensor, spark plugs keep going bad, catalytic converter failure while driving. Catalytic converter failure due to oil burning which causes the car to fail while driving 55 mph. Trying to press the gas pedal and only able to go 10 mph. Catalytic converter has failed twice in two years. Spark plugs need to be replaced again due to too much oil burning.

Kia Motors America (Kia) is recalling certain 2012-2016 Kia Soul vehicles equipped with 1.6L Gasoline Direct Injection (GDI) engines. High exhaust gas temperatures may damage the catalytic converter, possibly resulting in abnormal engine combustion and damage to one or more of the engine's pistons and possible piston connecting rod failure. Recall consequence Piston damage may result in an engine stall, increasing the risk of a crash. A broken connecting rod may puncture the engine block allowing engine oil to escape. The leaking oil may contact the exhaust, increasing the risk of a fire. Recall action Kia will notify owners, and dealers will upgrade the Catalytic Overheating Protection Engine Control Unit logic to prevent overheating of the catalytic converter. In addition, the catalytic converter will also be replaced if it has been damaged. Depending on the extent of any damage, the engine may also be replaced, free of charge. The recall began April 17, 2019. Owners may contact Kia customer service at 1-800-333-4542. Kia's number for this recall is SC176.

dealer stated that exhaust system caused engine to overheat and the catalytic converter to go causing the piston to seize completely. there is a recall out for this exact issue but it did not include my vin number. the vehicle stalled multiple times causing myself and my daughter to be stuck in ongoing traffic. the check engine light came on and it was brought to the dealer as soon as they had an opening. I am confused about how a vehicle can have the exact issue from a recall but because it wasn't the specified number that an unsafe vehicle can just be left on the road. it is no longer drivable due to this issue and being unsafe. the issues first appeared in 2021 when I first had the catalytic converter replaced, now barely over a year later it has failed again now also with engine damage to the cylinder and piston.

The contact owns a 2016 Kia Soul. The contact stated while driving approximately 85 MPH, there was an abnormal ticking noise detected. The contact stated that the connecting rod went through the engine block. There was no warning light illuminated. The local dealer was contacted; however, the vehicle was not diagnosed or repaired. The vehicle was taken to an independent mechanic. The manufacturer was notified of the failure but additional assistance was provided. The failure mileage was 102,000.

Mileage: 102,000

Traveling at low rate of speed, engine began knocking and car stalled. Had car towed to Kia dealership to be told engine seized. No engine lights ever came on. Dealer stated no warranty coverage by KIA because a product IMPROVEMENT update was not completed that would have warned about the upcoming engine failure. We NEVER received a Product IMPROVEMENT notice, we have checked the VIN on numerous web sites and not one sight shows a product recall. Kia dealership wants 8600. To install a salvage engine, Odometer is at about 74,000

While driving to work vehicle oil light started flashing and vehicle started making metal on metal noises and vehicle would not accelerate. I pulled over, turned off the engine. The vehicle would not start again. Took vehicle to a mechanic and he told me that I needed a new engine. I went to the dealer when I found out about the recall. I was told they couldn't do anything for me because I never had the car serviced there.

The contact called on behalf of her daughter who owns a 2016 Kia Soul. The contact stated that while her daughter was driving at approximately 65 MPH, there was a knocking and scrapping sound coming from the engine. The driver pulled over safely and the vehicle was towed to an independent mechanic. There were no warning lights illuminated. The vehicle was diagnosed with complete engine failure due to a knock sensor detection system failure. The vehicle was not repaired. The manufacturer was notified of the failure. The contact related the failure to Kia Technical Service Bulletin: PI2002B. The approximate failure mileage was 65,548.

Mileage: 65,548

I found a recall issued for my car in 2019, the dealership I bought it from told me it was repaired somewhere in New York in 2019, but it is having the same issues. I paid 2400 out of pocket to have the catalytic converters replaced, along with replacing the pcv and purge valves, as they were clogged due to the overheating. My oil consumption is crazy, about 5qt a week. If the 9V120000 recall WAS actually done, it wasn't successful or done properly because I am having the same issues and my engine could fail at any time. Due to stalling and acceleration issues, I think my pistons are beginning to go. I've already put thousands into this car I've only had for a year, and that is unacceptable. I need to know what can be done. I got in an accident with a pickup truck due to my engine stalling unexpectedly.

The contact owns a 2016 Kia Soul. The contact stated that while driving at various speeds, an abnormal knocking sound was coming from the vehicle. There was no warning light illuminated. The contact's husband inspected the vehicle and discovered that the engine was low on oil. The contact called the manufacturer and was referred to the dealer for a software update to be performed on the vehicle. The contact stated that while driving 65 MPH the following day, the vehicle began to hesitate with the oil and check engine warning lights illuminated. The contact proceeded to drive and a dark colored smoke started coming from the engine as she pulled over and shut off the vehicle. Due to the failure, the contact had the vehicle towed to her home. Upon investigation, the contact discovered NHTSA Campaign Number: 19V120000 (Engine, Engine and Engine Cooling) which she linked to the failure. The manufacturer was called back and the contact was informed that the vehicle was not under recall. The vehicle had yet to be repaired. The failure mileage was approximately 81,700.

Mileage: 81,700

WHEN OIL CHANGED, BEEN TOLD THAT THERE IS NO OIL IN CAR. NO WARNING LIGHTS COME ON. OIL HAS TO BE ADDED BEFORE NEXT OIL CHANGE DUE. NOT ON RECALL LIST BUT HAVING SAME PROBLEMS AS OTHER 2016 KIA SOULS WITH IT BURNING OIL AND CHECK ENGINE LIGHT COMING ON FOR CATALYTIC CONVERTER - BUT DOES NOT STAY ON.

I just bought the car. Test drive went fine. I was driving the car when the engine rpms stopped working. I could not get the car to increase speed. I was going up a small hill at 35mph when the car just stopped dead in the road. Luckily I was not in traffic. I repeatedly tried to start the car . Finally it started but the driving was the same. I limped home with my flashers on and have not driven it since. I have an app on 8/5 with a kia dealer. They told me I had to drive the car there. I couldn't have it towed. Hopefully I will make it. This problem doesn't happen all the time. I have driven it when it starts up and no check engine light comes on and the rpms are normal and it drives fine. I feel if the engine heats up that's when the problem occurs. It car only stopped that one time. That was enough for me.

2016 KIA SOUL. CONSUMER WRITES IN REGARD TO ENGINE FAILURE. THE CONSUMER STATED WHILE DRIVING, THE VEHICLE EXPERIENCED ACCELERATION ISSUE AND THE OIL LIGHT ILLUMINATED. UPON INSPECTION THE METALIC PARTICLES WERE MIXED IN WITH THE FUEL/ENGINE OIL.

Unknown

The engine has an oil consumption issue. It cause the vehicle to run out of oil about 4000 miles after an oil change. This caused the a lose of power while I driving down the interstate. After speaking with the dealership and opening a case with Kia motors, they stated that consumption of 1 qt of oil ever 1000 miles is NORMAL. This most definitely is not normal and can cause premature wear and tear on the engine and the catalytic converter system.

Cylinder 3 went out in the engine and car seized. Prior to this the car burned through oil very quickly and the entire car would shake. Kia of El Cajon said it was not an engine issue, my car was totaled and I sold it for scraps. Very disappointed with the service during this time.

The contact owns a 2016 Kia Soul. The contact stated while driving 35-40 MPH, the check engine warning light illuminated. Additionally, the contact stated that the vehicle would not exceed 60 MPH. The contact also stated that the vehicle would hesitate while driving from a complete stop. The vehicle was taken to a local Pep Boys where it was diagnosed that the knock sensor had failed. The contact also added two quarts of engine oil; however, the check engine warning light remained illuminated. The dealer diagnosed that the knock sensor needed to be replaced under warranty. The dealer also informed the contact that an oil consumption test needed to be performed on the vehicle. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the dealer. The failure mileage was approximately 114,300.

Mileage: 114,300

The contact owns a 2016 Kia Soul. The contact stated while driving approximately 25 MPH, the vehicle was shaking and hesitating. The contact also had to top off the oil every two weeks. There were no warning lights illuminated. The vehicle was diagnosed by an independent mechanic with a faulty catalytic converter. The vehicle was not repaired. The manufacturer was notified of the failure. The VIN was not included in NHTSA Campaign Number: 19V120000 (Engine, Engine and Engine Cooling). The approximate failure mileage was 100,000.

Mileage: 100,000

I am loosing coolant but no signs of coolant under or around the car. This has been going on for a few months. I dont drive my 2016 kia soul often because I don't trust it. Today I drove it and while sitting at a red light, the car started to overheat. So I pulled over at a gas station. As long as the car is moving it wont overheat but as soon as I stop for more than 5 minutes it begins to overheat. I let the car cool completely at a gas station and then took the radiator cap off and checked the water level and it wasn't visable. The overflow was full to the top. So i filled the radiator back up and cranked the car to top it off. I then noticed that bubbkes were forming in the radiator fill hole accessively. Before i got back home i had to make a stop at the bank and while sitting still i observed my temperature gauge start climbing. I immediately turned the car off. I was 5 miles from home so as soon as my transactions were made i cranked the car and the gauge was back to normal so i drove it home and parked it.

The contact owns a 2016 Kia Soul. The contact stated while driving 20 MPH, the vehicle was stalling. The check engine warning light was illuminated. The contact pulled over safely to the side of the road. The vehicle was towed to the local dealer and diagnosed with catalytic converter failure. The vehicle was not repaired. The contact related the failure to NHTSA Campaign Number: 19V120000 (Engine, Engine and Engine Cooling). The manufacturer was notified of the failure. The approximate failure mileage was 93,000.

Mileage: 93,000

I want you preface I had no indications via lights or sensors prior to incident. Nor was I informed of the recall that involved my vehicle. August 15th 2020 I was on my way to chehalis WA, driving up the back of Stevens pass as I-90 over snoqualmie was detoured that day. As I was driving about 55-60 up the mountain I noticed my car was losing acceleration I attempted to give it more gas and noticed a noise. Like a revving but no speed was happening. Then all the lights lit up on my dash. Engine and temp and oil. My temp gauge needle shot up to overheat and my car abruptly shut off as I was driving on a 3-4 lane highway up the mountain. I was able to pull over to a “shoulder” where I turned to the key to shut off my car. I was kind of in shock and was not sure what to do. I had 2 passengers in my car at the time. I waited a few minutes to turn it over. It started but I had to punch the gas to keep it from stalling and it was choking and barley staying on but I had to move because my shoulder wasn’t wide enough for a small car and we were at risk of being hit by passing cars. I was able to limp the car a little ways up and saw a pull off to a gate that led to one of the summits. There I rolled it and it shut off no longer turning over and it was smoking. There we sat 3 or 4 hrs til my sisters fiancé was able to locate us and take us to our planned destination. I left my car there til a tow truck picked it up later around 9pm.

Vehicle is constantly burning oil. I have zero engine leaks, no oil spots on engine. Where is the oil going. I took it to Kia. They said it was a catalytic converter. Oil loss and p040 code are incorrect. Misdiagnosed. Possible pcv problem. Bought from widrick in Watertown NY.

my car starting making knocking noises and as im on the interstate my speed was 70 but I was not going 70 and I never had any trouble out of my car

I bought vehicle in January 2022 Engine failed. Kia admits engine failed but denying coverage of replacement, due to previous owner not having a computer update done. Currently at dealership for 2 months. No warning lights came on. Driving on interstate at interstate speeds, car began losing acceleration. Eventually unable to move at all. Engine then began to knock. Also had an oil leak upon inspection.

Piston rod loose, broke rod bearings and is now making horrible noise and leaking oil

Check engine on. Code of catalytic converter. It was changed at Velazquez auto repair in Milwaukee WI, but now the engine is burning oil fast it lasts less than 2000 miles after each oil and filter change. I can't afford another car and Im disabled. My VIN is not included in the recall but my car was impacted, I've spent $1,780 on the catalytic converter already.Please help!

The contact owns a 2016 Kia Soul. The contact stated while driving approximately 35 MPH, the vehicle inadvertently shifted into limp mode. The contact stated that the engine was knocking. The vehicle was taken to the local dealer where it was diagnosed and determined that the catalytic convertor needed to be replaced. The vehicle was not repaired. The vehicle was towed to the residence. The contact's son noticed metal shavings in the engine oil. The manufacturer was notified of the failure and informed the contact that she had failed to complete the product campaign program. No additional assistance was provided. The contact stated that the failure was related to NHTSA Campaign Number: 19V120000 (Engine, Engine and Engine Cooling). The failure mileage was approximately 114,000.

Mileage: 114,000

While I was driving the vehicle shut off and stopped, leaving me in the middle of the road in heavy traffic. I then received a recall from kia that the engine would do just that. I had the vehicle towed to the dealership and both them and the manufacturer have told me they refuse to fix the recall. The check engine light came on and was blinking the day the car broke down.

The contact owns a 2016 Kia Soul. The contact stated that while driving at approximately 40 MPH, the vehicle would shake and then loose power and slow down. The contact stated no warning light was illuminated. The contact pulled of the roadway and turned the vehicle off and waited 20 minutes to restart the vehicle. The failure was recurring and the vehicle would hesitate while getting up to normal speeds. The contact stated while depressing the accelerator pedal the vehicle failed to respond as needed. The vehicle was taken to the local dealer who diagnosed that the catalytic convertor was damaged and needed to be replaced. The vehicle was not repaired. The contact researched online and related the failure to NHTSA Campaign Number: 17V608000 (Engine, Engine and Engine Cooling). The manufacturer had been informed of the failure. The failure mileage was approximately 85,000.

Mileage: 85,000

Coming home from town our 2016 Kia Soul lost power. The engine light came on flashing then we could not accelerate the gas pedal. It would not go over 55 mph even if I had the pedal to the floor. I checked recall and it says none. I was reading the other complaints from Kia owners. They are having the same issue. It should be a recall. This needs investigated. We’ve only had ours since May 2022. Kia needs to make this right. I know I probably won’t buy another Kia.

Oil is leaking somewhere as none left in engine at normal mileage oil change.

A couple months ago had an oil sensor go bad and leaked oil everywhere. Engine after that kept burning oil and was seen by multiple mechanics. Then the other day my engine light came on the fault was the ocv. Changed that out and when it was taken out metal shaving came out with it. So now I have a car that has a blown engine due to underlying mechanical issues.

The contact owns a 2016 Kia Soul. The contact stated that while driving at slow speeds, the engine seized without warning. The contact initially had the vehicle towed to an independent mechanic where it was diagnosed with engine failure. The contact then discovered that his vehicle was included in NHTSA Campaign Number: 19V120000 (Engine, Engine and Engine Cooling). The vehicle was then towed to the dealer where he was informed that the vehicle was out of warranty. The contact contested that the vehicle should be repaired under the recall; the dealer then referred him to the manufacturer. The contact filed a claim with the manufacturer who later also informed him that the vehicle would not be covered under warranty. The vehicle remained in the possession of the dealer unrepaired. The failure mileage was approximately 102,000.

Mileage: 102,000

Catalytic converter needed to be replaced at 98,914 miles in my 2016 2.0 L ( Cost me $3,144.78 since out of warranty). Oil consumption seems to be a big problem too. I usually change oil every 3 months, regardless of mileage, but this car needs it every 2 months. Dealer recommended using synthetic oil. No warning lights, car wouldn't go over 35 mph on highway. I have another Soul (2010) I bought new, it has 280,000 miles and it runs better and only uses regular oil.

I was heading home on the highway when I noticed the car was having trouble accelerating.  I was taking the exit to my house when I heard the knocking in the engine start.  I was half a mile from my house so I continued slowly as the acceleration issues continued. As I was getting closer to my house the oil light came on.  I parked the car in the driveway and turned it off immediately. A cursory inspection indicates that the engine has suffered catastrophic damage. There is high end a “tapping” sound coming from the top side, even while briefly idling the engine, indicating damage in the area of lifter/s and/or camshaft lobe/s. Inspection of the engine oil presents metallic particles. Finally, we observed that an uncharacteristic and excessive pressure is coming from the crankcase when the oil filler cap is removed while the engine is idling. This is consistent with the GDI engine failure mode - lack of lubrication between piston rings and cylinder walls due to fuel thinned oil caused by high-pressure fuel pump Fortunately, since I exited the highway and the failure occurred close to home, the dangerous stall condition that is a typical failure mode of the GDI engine did not occur in this particular instance.  Nevertheless, severe damage to the motor has been observed.  The fact that the engine began “knocking” prior to the low oil indicator lamp illuminating would indicate that the engine was damaged due to the thin oil/fuel mixture rather than the engine being completely deficient in lubricating engine oil. Internet research has brought to our attention the issues and the precedent-setting class action lawsuits, that Kia Inc. has been forced to contend with due to the inherent design problems of the Theta II, GDI 1.6L, and 2.0L engines - direct injection (DI) system and high-pressure fuel pump issues causing the engine failure through piston ring “blowby” and subsequent thinning of the engine oil. I contacted KIA and I still have the Soul in my possession.

The contact's girlfriend owns a 2016 Kia Soul. The contact stated that while driving 30 MPH, the vehicle began to hesitate upon the depression of the accelerator pedal with the check engine warning light illuminated. The vehicle was taken to an independent mechanic where it was diagnosed with a defective catalytic converter. Upon investigation, the contact discovered NHTSA Campaign Number: 19V120000 (Engine, Engine and Engine Cooling) which he linked to the failure. The dealer nor the manufacturer had been notified of the failure. The vehicle was not repaired. The failure mileage was approximately 63,000.

Mileage: 63,000

The contact owns a 2016 Kia Soul. The contact stated while driving at various speeds, the vehicle was overheating. Additionally, the contact stated he smelled a burning odor and gasoline odor while driving and upon starting the vehicle. There was no warning light illuminated. The contact later received notification of NHTSA Campaign Number: 19V120000 (Engine, Engine and Engine Cooling). The vehicle was taken to the dealer and the dealer was notified of the failure. The dealer upgraded the Catalytic Overheating Protection Engine Control Unit logic to prevent overheating of the catalytic converter. However, the catalytic converter was not inspected nor replaced per the recall remedy notes that stated that the catalytic converter would also be replaced if the catalytic converter was damaged. The contact stated that the failure reoccurred increasingly on highland roads. The check engine warning light illuminated intermittently. The vehicle was taken to the dealer who advised the contact that they could not assist as the recall repair had already been completed. The contact stated that he later diagnosed that the catalytic converter had failed using an OBD reader. The vehicle was not repaired. The manufacturer was notified of the failure and informed the contact they could not assist because the recall repair had been completed. The failure mileage was approximately 30,000.

Mileage: 30,000

The contact owns a 2016 Kia Soul. The contact stated that while driving at an undisclosed speed, the vehicle lost motive power and stalled. There were no warning lights illuminated. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure and referred the contact to the dealer. The contact related the failure to NHTSA Campaign Number: 19V120000 (Engine, Engine and Engine Cooling) however, the VIN was not included. The approximate failure mileage was 113,613.

Mileage: 113,613

I received a notice from Kia that my car was part of a recall affecting the engine. I brought my car into the nearest Kia dealership to me and they confirmed that my car had a recall in which they were to run a program and check the catalytic converter and engine. I confirmed before and after this visit that they checked everything and was told that yes they checked the catalytic converter and everything was fine and they updated the engine program that was called for by the recall. I have brought my car in atleast 3 times and never having any issue previously was insured that my car would be covered under the recall but that we had to essentially wait for the engine to fail before that could be done. My car has lost power suddenly on the highway twice since this program has been run. Every visit i was told that my car was safe to drive. The most recent visit - which happened less than 30 days from the previous one where I was told my vehicle was safe to drive - has resulted in me being told that my catalytic converter has suddenly become clogged and that “my vehicle is not effected by this recall”. The visit before no such issue was mentioned in fact I was only informed my engine had “some codes and a few misfires” - again this was less than 30 days before my catalytic converter suddenly clogged. It is important to mention that this all happened with 6 months from the time the program was ran until today. I have the receipts of all of my visits to Kia. This most recent visit on May 19, 2022 in which I was told about the catalytic converter was the result of the second loss of power on the highway dropping from 70mph to 40mph suddenly and then continuing to decrease as I tried to navigate to the side of the road while traffic continued at normal speed around me; putting me, my child and others on the road at great risk of accident and injury. This is unacceptable.

I have reported this to the Kia Dealer and it has done this several times now. They have not helped me at all. The problem is that when I go faster to pass a car or switch lanes on a 2 lane highway my car almost stops and then blue smoke comes out of my excaust alot of blue smoke. This happened again yesterday and it is very scary and very dangerous to me and my grandchildren. I noticed there was a recall f0r engine emissions and excaust system for catalytic converter in 2019. I did not receive any information on this recall. I looked the capaign number up for this recall it is 19V120000. Please check to see if I should have received a notice. My car is doing all of those things in the recall. I am 2nd owner of this car, Is it possible they sent it to the first owner. Please help me I do not feel safe in this car. The incident happened on May 21 2022, April 10,2022 Oct 11,2021 Aug 7,2021. Please help me and tell me how I can get this fixed to be safe.

Car stopped working bc of engine

The contact owns a 2016 Kia Soul. The contact stated while his daughter was driving 45 MPH, she heard abnormal knocking sounds coming from the engine and the vehicle started shuddering. The vehicle then stalled. The contact’s daughter was able to veer to the side of the road. The contact met his daughter at the scene and drove the vehicle back to his residence. However, the vehicle would not exceed 22 MPH. The dealer was notified of the failure and advised the contact that the failure was associated with NHTSA Campaign Number: 19V120000 (Engine, Engine, and Engine Cooling). The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure and informed the contact that they would not assist as the contact failed to complete the repair for Technical Service Bulletin: PI2002B. The failure mileage was approximately 82,000.

Mileage: 82,000

My car suddenly caught fire. I am assuming it was the engine because the fire started under the hood of the car. I never received any information regarding a recall or a safety issue but when the Vin was checked by my insurance inspector the recall came up.

I keep my car very well maintained I get oil changes n filters every 3 to 5000- miles and supposedly this recall was done I have this problem now out of no where.. ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:EMISSION CONTROL:CATALYTIC CONVERTOR Recall Created: Feb 26, 2019 Owners Notified: Apr 17, 2019 Component: ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:EMISSION CONTROL:CATALYTIC CONVERTOR Recall Summary: Kia Motors America (Kia) is recalling certain 2012-2016 Kia Soul vehicles equipped with 1.6L Gasoline Direct Injection (GDI) engines. High exhaust gas temperatures may damage the catalytic converter, possibly resulting in abnormal engine combustion and damage to one or more of the engine's pistons and possible piston connecting rod failure. Consequence: Piston damage may result in an engine stall, increasing the risk of a crash. A broken connecting rod may puncture the engine block allowing engine oil to escape. The leaking oil may contact the exhaust, increasing the risk of a fire. Corrective Action: Kia will notify owners, and dealers will upgrade the Catalytic Overheating Protection Engine Control Unit logic to prevent overheating of the catalytic converter. In addition, the catalytic converter will also be replaced if it has been damaged. Depending on the extent of any damage, the engine may also be replaced, free of charge. The recall began April 17, 2019. Owners may contact Kia customer service at 1-800-333-4542. Kia's number for this recall is SC176. Other Notes: Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov

Catalytic converter stopped up. Unknown for the other. Took it to Kia place to get the recalls fixed and they denied fixing either problems and charged me 245$ to put my car back together.

The contact owns a 2016 Kia Soul. The contact stated while driving approximately 35 MPH, the vehicle stalled with several unknown warning lights illuminated. The vehicle was towed to her residence. The vehicle was not taken to be diagnosed or repaired. The contact stated that the failure was related to NHTSA Campaign Number 19V120000 (Engine, Engine, and Engine Cooling) for which the VIN was included. The manufacturer was not notified of the failure. The failure mileage was unknown.

Vehicle looses power. Sounds muffled and noisy. Engine knocking. Does not shift as it should. Engine gets hot, dash board got hot yesterday. Where is the oil going? No check engine lights. Started approx a month after I had the kia dealer do the computer update. Seems to occur with hills, Excelleration, when it has to work. I had a tune up, fluids changed, mechanic gave up. Kia said I had to take it to a kia dealer.

Without any warning, while driving at night on interstate, MIL started blinking and engine lost power and was experiencing vibration. This is exactly as described would happen in KIA PRODUCT IMPROVEMENT CAMPAIGN letter I received regarding engine malfunction. KIA knew about this and abnormal engine oil consumption. We did regular maintenance and oil changes, even adding oil between oil changes.

as i was heading home from work , about 12 miles into road, vehicle started loosing power, and at it would turn engine off at stop lights, and it would turn back on, and started shaking and running under 40 miles an hour, the next day , warranty was able to tow it to the manufacture dealership service, the service adviser called and said it was the engine, its been three weeks and the issues has not been resolved due to warranty not wanting to pay for repairs.

The contact owns a 2016 Kia Soul. The contact stated that the vehicle was consuming an excessive amount of oil while driving. The contact also stated that the vehicle would stall upon depression of the accelerator pedal with an abnormal, banging sound coming from the vehicle. There was no warning light illuminated. The contact had taken the vehicle to a dealer where it was diagnosed with a defective catalytic converter. The contact was then informed that the vehicle was not included in NHTSA Campaign Number: 19V120000 (Engine, Engine and Engine Cooling). The manufacturer had been notified of the failure but offered no assistance. The vehicle was not repaired. The failure mileage was approximately 100,000.

Mileage: 100,000

The contact owns a 2016 Kia Soul. The contact stated that while driving at an undisclosed speed, the vehicle stalled. The check engine and battery warning lights were illuminated and flashing. The vehicle was towed to the local dealer where it was diagnosed that an engine replacement was needed. The vehicle was not repaired. The contact stated that the failure was related to NHTSA Campaign Number: 19V120000 (Engine, Engine and Engine Cooling). The manufacturer was contacted and informed him he had failed to complete a software update. The contact stated he was not notified. The failure mileage was approximately 110,000.

Mileage: 110,000

While trying to pass or accelerate at 55+ MPH, car would start to loose acceleration/engine power. Loud hissing noise from engine area. After taking car to dealership was informed that the Catalytic converter was damaged and now out of warranty by 8000 miles. Other 2016 Kia Soul models were recalled because of the same issue. But my model was not. This seems like an issue that should be covered/recalled. The car seems to be "burning" oil at a high rate. Full synthetic oil changes are showing a burning of oil at only 1000 miles, and oil is low at the 3000 mile oil change.

Car continues to consume oil at alarming rates leaving the engine very low on oil and certainly causing damage to the engine itself. This has been an issue since I purchased the vehicle and I have had to be very vigilant on checking oil to prevent extensive damage/fire. however, there have been a number of times that the oil has been very low without any indication from the car that there were issues. just me being able to hear it. kia and car dealer matt blatt kia are extremely difficult . this is extremely unfair

The contact owns a 2016 Kia Soul. The contact stated while the vehicle was stationary at a traffic light, the vehicle stalled. The contact was unable to restart the vehicle. There was no warning light illuminated. The contact stated that the clutch pedal was vibrating. The contact was able to turn on the vehicle and drive a short distance before the failure recurred. The contact drove with the intermittent failure to the local dealer. The local dealer diagnosed the vehicle with needing the catalytic converter to be replaced. The vehicle was repaired; however, the failure persisted. The VIN was included in NHTSA Campaign Number: 19V120000 (Engine, Engine and Engine Cooling). The manufacturer had been informed of the failure. The failure mileage was 118,836.

Mileage: 118,836

The contact owns a 2016 Kia Soul. The contact stated while driving approximately 55 MPH, he slowed down for another vehicle, as the contact resumed the speed the engine started knocking and the oil pressure light was illuminated. The contact pulled over safely to the side of the road and turned the vehicle off. When the contact attempted to restart the vehicle, the vehicle failed to restart. The contact had the vehicle towed to the local dealer however, the vehicle had not been diagnosed or repaired. The manufacturer had not been informed of the failure. The failure mileage was approximately 61,400.

Mileage: 61,400

The engine continues to mysteriously loose oil. After taking it to the dealership multiple times, I'm told to just change the oil, come back in 3000 miles and they would "check the oil". The piston timing is now off and per an independent mechanic, the engine is needing to be replaced. An unnamed employee at the dealer repair stated that they had multiple reports of instances similar to mine and multiple other cars needed engines replaced as well. The engine looses oil as stated and I feel as though this is due to negligence in the manufacturing.

2/1/22 Vehicle was taken in for a power issue or transmission issue. Manahawkin Kia, NJ service department determined it to be a Catalytic Convertor clog. with a estimated $2,230 to replace. Dealership allegedly did 360 service check. The vehicle was taken home for second opinions. Other certified independent mechanics agreed that the CAT was clogged, but recommended a compression leak down check since there was no motor oil in the engine. It is important to note that the KIA service claim to have done a 360 check. However, there was no engine oil in the motor. Further, ever since KIA did the SC#176 RECALL the motor has burned oil somehow. WE believe that KIA is at fault and the SC#176 RECALL damaged the vehicle without doubt. KIA of America should be held accountable for our loss as well as anyone who has similar issues with the KIA motor.

The contact owns a 2016 Kia Soul. The contact stated that while accelerating from a stop at 10 MPH, a rod bearing had blown through her engine without warning. The contact had the vehicle initially towed to her home. The dealer was notified of the failure and the contact was informed that there were no recalls on her vehicle. The contact then had the vehicle towed to the dealer where they confirmed the failure as another rod bearing had blown through the engine as the vehicle was being driven into the service garage. The manufacturer was notified of the failure and offered no assistance. The vehicle had yet to be repaired and remained in the possession of the dealer. The failure mileage was 89,912.

Mileage: 89,912

My vehicle is a 2016 Kia Soul+ 2.0L engine. It is experiencing oil pressure failure in cylinder #1. A certified mechanic has diagnosed this as oil ring failure. KIA has a recall on the same model with the 1.6L engine, but there have been many instances of the 2.0L experiencing the same failure, but not being recalled. My vehicle has been well maintained, regularly serviced and not abused. My mechanic has had two other customers in less than a year experiencing this failure in the same engine. Vehicle has had loss of power along with oil pressure indicator light flashing. Car only remotely operates normal with in ECO mode. My local KIA dealership has not wanted to be helpful in any of these three cases. For the 1.6L that is recalled, owners who have this type of failure have had new engines installed. KIA America and my local dealership have not wanted to address this option. Said vehicle has sale value of $5,000 while this sort of repair would cost upwards of $9,000 if handled privately. As it stands, my repair bill is over $600 without actually fixing the problem that mechanic says will lead to complete engine failure. It would benefit myself and the other owners of Kia Soul+ 2.0L if the automaker would include these engines in the same recall as the KIA Soul+ 1.6L. As it stands, my vehicle cannot be sold in current condition and cannot be repaired due to very high cost. Any help from a government agency in encouraging KIA to include these KIA Soul+ 2.0L automobiles would be a great help to an untold number of US consumers experiencing this issue. It is simply too costly to repair on our own.

My wife is driving our car down the street, dropping my daughter off at daycare when all of a sudden, the car does not want to do over 15 miles per hour and she almost gets rear ended. We have the car towed home and i check it later on on the evening once I’m off work. I think the engine and catalytic converters is gone. It only has 81,169 miles.

when i first checked my oil before i went on vacation. The oil dip stick showed no oil at all. i called the dealership and told them about it. I was informed that the 1026 kia souls had a issue with burning oil and that my car would have to go through a oil consumption test. over the course of the test my car burned over 2 1/2 quarts of oil and not counting how much the oil was down when i first brought it to them. the last time i brought it they said what kia sent out was that the oil is within the normal range of burning oil. my car had only 63,000 miles on it.

Threw a piston through my engine block on the way to work dropped all the oil and lost all power and caused smoking from the exhaust pipe and engine bay on the freeway. Took it to a vehicle repair shop and thats what they diagnosed it as. I then took it to the dealer ship to have the same diagnoses.

The contact owns a 2016 Kia Soul. The contact stated while driving approximately 35 MPH, the vehicle lost motive power without warning. The contact stated that prior to losing power, the vehicle had started making a loud grinding sound coming from the engine. The vehicle rolled to stop and the contact placed the transmission into park. The contact attempted to restart the vehicle however, the vehicle failed to restart. The contact had the vehicle towed to his residence and then later had the vehicle towed to a local dealer. The vehicle was not diagnosed. The contact was referred to the manufacturer by the dealer. The manufacturer had been informed of the failure and the contact was informed that the engine needed to be replaced. The manufacturer also stated that the vehicle was not under warranty. The failure mileage was approximately 93,644.

Mileage: 93,644

I brought in car for a recall notice on the engine component the check engine light came on stop driving it and scheduled an appointment to have the car serviced and have the recall done and now the dealership is refusing to do the repairs associated with the recall because I did not get a software update in a timely manner but there is no stimulation saying that the recall is void if I do not get the software update I did not know about the software update I was never contacted about any of this and now the dealership is refusing to do the repair job

My car is exhibiting the same issue as the recall below but not on my VIN #. I have an open case with Kia Consumer Affairs which has been open for a couple months with zero feedback. I do not feel safe driving the car but as it stands I have no choice but my car as shown below and I was also told at the Kia dealership I purchased it from that it will need a new engine. Recall Subject: Engine and Engine Cooling:exhaust System:emission Control:catalytic Convertor Report Receipt Date: 02/22/2019 NHTSA Campaign: 19v120000 Summary Kia motors america (kia) is recalling certain 2012-2016 kia soul vehicles equipped with 1.6l gasoline direct injection (gdi) engines. high exhaust gas temperatures may damage the catalytic converter, possibly resulting in abnormal engine combustion and damage to one or more of the engine's pistons and possible piston connecting rod failure. Consequence Piston damage may result in an engine stall, increasing the risk of a crash. a broken connecting rod may puncture the engine block allowing engine oil to escape. the leaking oil may contact the exhaust, increasing the risk of a fire. Remedy Kia will notify owners, and dealers will upgrade the catalytic overheating protection engine control unit logic to prevent overheating of the catalytic converter. in addition, the catalytic converter will also be replaced if it has been damaged. depending on the extent of any damage, the engine may also be replaced, free of charge. the recall began april 17, 2019. owners may contact kia customer service at 1-800-333-4542. kia's number for this recall is sc176. Notes Owners may also contact the national highway traffic safety administration vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to www.safercar.gov.

The car lost power suddenly while I was on highway I had a semi truck almost hit me it's the second time it's happened and I had to replace catalytic converter twice and I just got it back from Kia dealership in hurst tx it's still making the ticking noise I heard after they replaced the catylic converter the first time they also didn't look into finding out why my Kia soul is using so much oil it burns up fast like in three days from an oil change I'm almost out completely I feel like I would like it if you guys could give me a more reliable car I have a child and I can't keep losing all power while on the highway

DRIVING DOWN HIGHWAY OTHER MOTORIST FLAGGED ME DOWN TO TELL ME i HAD A FIRE UNDER NEATH, FIRE DEPT WAS CALLED TO PUT OUT. TOWED TO AUTOMOTIVE SHOP WHERE THEY SAID THEY PUT ON SCAN TOOL TO PULL CODE CODE SHOWS SIGNS OF JUMPED TIMING, PUT UP ON HOIST AND FOUND ROD HAD BENT AND PUT HOLE IN ENGINE. NO WARNING LIGHTS CAME ON

A broken connecting rod caused the Kia Soul 2016 engine to fail in a 2.0L engine, which seems to be the same issue as the 1.6L engine affected by a 2019 recall. The problem was diagnosed at a Kia Dealership by a mechanic. If the engine fail had happened on a highway rather than a neighborhood street, it could have definitely resulted in a crash and injury.

Loses power and dies also uses alot of oil and a day after oil change I have to get more oil in it the first month I had the car it died the first week and lost power on the highway the said the Cadillac converter was clogged

2016 Kia Soul. Car was very sluggish and after taking it in the engine needed to be replaced, this was covered under warranty. I think there was a recall on the engine as well. 1 day after getting my car back from the engine being replaced the engine light came back on. The dealership said it was a bad catalytic converter and would not cover it. it was clogged and would cost me over $1700. Me research revealed that the bad engine is more than likely the cause of the clogged Catalytic Converter. The dealership should have known this clog was there as well before returning my car to me. I have seem where this same issue with 2016 Kia Souls is happening to lots of people around the U.S. This part should last at least 10years, it's only been 6. Not reasonable for a 6yr old car to have this expensive and big issue especially before the 100,000 mile warranty is up. In good faith alone this issue should be recalled on this vehicle.

On December 20. 2021. I was driving my daughter home from college in Alabama when after roughly 2-1/2 hours we reached Meridian MS. While travelling on Interstate 20, we were surprised to hear a severe knocking suddenly & the engine began to die. I would like to reiterate we were on the Interstate at posted speed of 70 mph, when I was forced to maneuver through a number of Semi-Trucks while our speed was rapidly declining. Once towed to the dealership I was informed of a hole in the engine block and there is a "Product Improvement" PI20023 regarding the knock sensor. But this is not a recall, so since I didn't get the software update my car is not covered. What I am completely perplexed about is the fact they know there is a malfunction that can damage the engine while driving. This issue literally put mine and my daughters in jeopardy. How can this not be a safety recall.

The contact owns a 2016 Kia Soul. The contact stated that the check engine warning light was illuminated. The vehicle went into limp mode with reduced speed. The contact stated that while driving approximately 73 MPH the vehicle decelerated to 43 MPH. The vehicle lost power and shut off. The vehicle was taken to the local dealer where an oil change was performed. The vehicle was not diagnosed or repaired. The contact stated that the failure recurred. The vehicle was taken to another local dealer; Kia Country of Charleston (2361 Savannah Hwy, Charleston, SC 29414, (843)573-2300) where the code was reset. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure however, no further assistance was provided. The approximate failure mileage was 60,000.

Mileage: 60,000

I took my car into the dealer for the COP logic recall with the ECU. Ever since that fix, every time I start my car when it’s cold outside it idles high. If the ambient temperature goes below 50 degrees or so when I turn the key to start the car the RPM jumps to almost 4K at cold it stays high for about a minute until it eventually settles around 1k. It only does this when it’s cold out and it never did it before that fix. Sometimes it will set off the MIL with the code P050A when this happens.

Prior to completing the Kia Product Improvement Campaign to perform a software upgrade to add a Knock Sensor Detections System (KSDS) on my 2016 Kia Soul, my engine completely failed. After towing the vehicle to an auto repair show, my mechanic told me he won't repair my Kia as it was under warranty. I then towed my Kia to the dealership, I was informed that my piston rod had catastrophic failure and I needed to purchase a new engine ($10,800). According to the product improvement campaign, the vehicle has the potential of suffering damage of the exact failure I had. Kia claims that because my engine failed prior to getting the software upgrade, that I am required to pay for a new engine. There was no deadline to complete the software upgrade, nor was I notified in the letter that if my engine failed prior to, I would be held liable. Kia has a known product defect (MFG Recall SC176; NHTSA Recall 19V-120). My engine failed in the exact same manner as described in the recall. My vehicle only has 86,000 miles on it. My Kia has been at the dealership since July 6, 2021. I did receive a copy of the recall notice in Sept. of 2021. I called the dealership again, and they said no, my engine isn't covered, but they could replace my engine for 6000$ now. Then I got a call from the dealership that they could not find an engine, and it would take 3 months to get an engine.

Prior to completing the Kia Product Improvement Campaign to perform a software upgrade to add a Knock Sensor Detections System (KSDS) on my 2016 Kia Soul+, my engine completely failed. After towing the vehicle to the dealership, I was informed that my piston rod had catastrophic failure and I needed to purchase a new engine ($4,000). According to the product improvement campaign, the vehicle has the potential of suffering damage of the exact failure I had. Kia claims that because my engine failed prior to getting the software upgrade, that I am required to pay for a new engine. There was no deadline to complete the software upgrade, nor was I notified in the letter that if my engine failed prior to, I would be held liable. Kia has a known product defect (MFG Recall SC176; NHTSA Recall 19V-120), but my VIN isn't affected. However, my engine failed in the exact same manner as described in the recall. My vehicle only has 52,000 miles on it and out of factory warranty by 3.5 months when this occurred.

Having a problem since 4/2021 with engine light coming on, diagnosis showing catalytic converter issue (code P0420) engine and exhaust not performing correctly, dealer requested assistance due to known recall problem with system and Kia has not responded. Could be fire and crash risk due to the problem.

The contact owns a 2016 Kia Soul. The contact stated that while his wife was driving approximately 70-75 MPH, the vehicle lost motive power. The check engine warning light was illuminated. This was the fourth recurring failure where the dealer had replaced the catalytic converter on three separate occasions. The vehicle was towed a fourth time to the dealer. The dealer did not diagnose the vehicle. The vehicle was then towed to another dealer, Hutchinson Kia of Macon (3931 River Pl Dr, Macon, GA 31210) where it was diagnosed that the catalytic converter had melted and caused the engine to fail, and the engine needed to be replaced. The vehicle was not repaired and remained at the dealer. The manufacturer was made aware of the failure but informed the contact that the only current recall was for the piston rod and that the vehicle did not meet the recall requirement or the warranty coverage. The failure mileage was approximately 114,000.

Mileage: 114,000

My check engine light was continually going on and off for a month took it t get it check found out it was converter and their a recall for converter . Took to the Kia dealership with check engine light on to have this taken care they did only a reboot of the engine and light was off so I thought the problem was solve bit the very next day the light was back on went again to the check engine light and again they said it was the catalyst converter took it back to dealership and told their was no more recall on my vehicle I told them about the problem and recall they didn't fix and was told it cost me to do diagnostic test and I week to do that I told I can't be with out a car that long so it was nothing they can do I left and now my check engine light coming on more frequently I might have this fix myself I don't want more engine or worst but why should I pay when this was be taken of them I received a recall notice for same thing 2 days ago and they still won't fix it free of charge what going on and now what shall I do?

The component that has failed on this vehicle is the catalytic converter. Two weeks before taking the vehicle in, I noticed that the check engine indicator light was on. As of this writing, the vehicle was taken into Car town Kia ( Oct. 6, 2021) for inspection and computer upgrade but vehicle was not fixed to solve the problem. There was a recall for this particular item but the vehicle still was not fixed. High exhaust gas temperatures may damage the catalytic converter, possibly resulting in abnormal engine combustion, damage to the engine's pistons, and possible piston connecting rod failure but yet, the vehicle has not been fixed. I am afraid that this vehicle will probably catch fire while I am driving it while family members are in the vehicle. I believe my safety as well as the general public can/could be jeopardized if the vehicle were to catch fire. I have no actual confirmation that the vehicle was actually inspected. Kia service managers take no responsibility for the matter and I have been told to resolve the complaint with KIA general management. This issue is a safety hazard and there have been many instances of these vehicles electrical/engine components catching fire while someone is driving.

My soul is having same problems as others with catalytic converter and engine. Had to replace throttle body that showed bad code to pass inspection. Turned out to be a needed software update to computer not bad throttle body. I'm out $600. Now getting p0420 code. Car stall out around 9/22/21. Another software update given on 10/2/21. Reset, still getting code. Car is also losing oil with no sign of leak. Possibly causing code. Damage may already be done to engine. Telling me I have to pay for repairs if needed.

Was told by my dealership where I bought the car new. That there have been issues with them burning oil. I checked the oil dip stick and showed no oil and called them and that's what they told me. I was never told or received any kind of notice about this issue

My Kia Soul's engine failed when we were exiting the highway. The car started making awful grinding sounds and went into "limp mode." When I tried to restart the vehicle, the oil lamp and check engine lamp illuminated. The car had shown NO issues the entire day and I had put oil in it earlier that morning because I noticed it was low (I try to check the oil every time I get gas). I had my partner and our dogs in the car with us and had to walk down the highway to the gas station to call somebody since we didn't have service. It was also 110 degrees outside, so the car failing put us in a pretty dangerous situation. We had JUST gotten the recall notice for the vehicle's engine a week before (it looked like it had gotten lost in the mail) and had called around to the Kia Dealerships in the area and none could see us for over a month, which was a problem because we were going to be moving back to the PNW from Death Valley (we had to relocate because I was laid off due to COVID) in less than a month. The closest dealerships were also 100+ miles away. We towed the car with us to WA and got it into a dealership ASAP and they confirmed that the engine had a knock, but Kia refused to fix the issue, stating that because the Knock Sensor Detection Software hadn't been installed, it was not under warranty. The car got serviced at least once every 4 months (I have service records), and I would check and fill the engine oil regularly because the car would burn through it like crazy.

Catalytic converter, recall SC176? Have issues with code: p0420, replaced the Catalytic converter once and code appears again with engine light on, Kia dealership says they won't perform recall since car is slightly over 80,000. Also oil is constantly running out, not noticing a leak on the ground so must be burning away?

After having my oil and filter changed at jiffy lube in approximately 3 weeks my oil light came on. Had to add 3 quarts. Have had to add 1 quart every 400 miles since. Never had to add oil before the last change. No signs of leak/burning etc. Making an appointment with Kia dealer to investigate - also having them perform the WCU upgrade related to Kia Product Improvement Campaign dated 8/20/20. I was never notified. I have read a number of complaints and quite a few are related to both oil and knock sensor issues. I will update after visit to Kia Dealer.

On Monday September 6, 2021 at about 11:30 pm, I was driving home east on interstate 90, just east of Roselle rd. near Schaumburg, Illinois. When the car began to violently shake. The dash board lights began to flash and the engine just stopped. We managed to steer the car to the side of the express way, in an attempt to restart the car with no luck. A Illinois Dept. of Transportation road side assistance driver tried to start the car when the car explored into fire, the driver put the fire out and provided us with the number of a toe truck , which we had the car toed to the Schaumburg Kia Dealer, located at 1100 East Golf Road, Schaumburg, IL 60173, phone No. is (847) 908-0502, where the dealer is trying to determine the cause of the fire and the amount of damage, if the car is a total loss or not. My car is a 2016 Kia Soul. At this point I have not heard from the dealer after a week, I have called the dealer several times with no reply at all.

My newly permitted driver was driving when after crossing highway my car all of sudden was halted to an almost complete stop. the motor stalled in the middle of the highway, thankfully no oncoming traffic was coming. I took the vehicle to mechanic and they said i could have a recall on catalytic converter, called dealership and they state that my car was not in the recall. However my car did exactly what the recall states. now i'm looking at anywhere from 2000-3000 to fix my car is only 5 years old with 75,000 miles. I'm a very dissapointed customer as i was looking to purchase the new telluride however I think I will stay clear from all Kia Products. Concerned Customer LA

The contact owns a 2016 Kia Soul. The contact stated while driving at various speeds, the vehicle hesitated upon depression of the accelerator pedal without warning. The contact then discovered that her vehicle was included in NHTSA Campaign Number: 19V120000 (Engine, Engine and Engine Cooling). The contact called a dealer and scheduled an appointment to have the vehicle serviced. A few days after the appointment was made, the vehicle shut-off without warning while driving at 45 MPH. The contact was able to restart the vehicle; however, the vehicle would not accelerate or shift out of first gear. The contact called the dealer and she was instructed to bring in the vehicle to have the recall service. A few days later, the contact was informed by the dealer that the resonator had become defective and was not covered under the recall; therefore, she had to pay for the resonator replacement. The manufacturer was also notified of the failure and agreed with the diagnostic result from the dealer. The vehicle remained in the possession of the dealer and was not yet repaired. The failure mileage was approximately 99,000.

Mileage: 99,000

Three issues: 1) Upon stepping on the gas from a stop, the car often takes 4 or more seconds to actually move. This more than once has gotten me almost hit in the back by the other cars. 2) The car often makes "tractor noises" that are extremely loud and annoying. 3) The mechanic at the shop I took it to said that there's a crazy amount of oil going though the exhaust system. This could result in hat accumulation in the engine and jam it up (at best) or actually lead to a spontaneous fire. I am afraid of getting stranded so I haven't been driving very much. The KIA dealership said that there's nothing they can do. are you kidding me?

The contact owns a 2016 Kia Soul. The contact stated while driving at various speeds, the engine started knocking. The contact stated that the check engine warning light was illuminated. The vehicle was taken to a local dealer but was not diagnosed or repaired. The manufacturer was informed of the failure and the contact was informed that they were unable to assist. The failure mileage was approximately 113,000.

Mileage: 113,000

On/around August 13, 2021 I went to get an oil change and Safety recall performed for the 1.6L engines to protect it from excessive connecting rod bearing damage at a Kia Dealer. It was performed in the AM drove it pretty much all day. the next morning 8.14.21 in the AM drove it for roughly 1hr parked then decided to move the car out of the sun the car would not start. I could put it in the ACC and ON positions to work the radio and windows etc. but it would not start. I was there for 1.5 hrs. then I tried the car again and it started as if nothing was wrong. I drove it for 1 week no issues, then on 08.21.21 I was waiting at a red light when the light turned green I could not move as the car shut down with no warning or warning lights. I put the car in park and then tried turning on the vehicle again it started no issues, I was nervous and scared because we, my daughter and I, were at a very busy intersection not knowing if the car was going to start again. On 08.22.21 I tried starting the car and it took a while for it start as well but started. On 08.23.21 I called the KIA dealer and let them know what happened and took it to them on 8.24.21 in the AM. They were not able to replicate the problem but adjusted the values and said that there were no shut off codes indicated and that was a good sign. I was able to drive it all morning then at 3:15pm it would not start then at around 4:45pm I tried it again and the car started. When it started the stability control light was on and pressing the button to turn it off would not turn it off. I drove it about 5 minutes parked it turned the car off, when I started the car again the stability control light did not come on. I drove it around for a little then called a different KIA dealer and explained the situation so I dropped the vehicle off to the dealer on 8.24.21 in the overnight drop where it currently is where they are charging 139 dollars to diagnose the problem the car has approx 162329 miles

My husband was exiting the highway when the engine began to sputter and then "explode" into a cloud of smoke from the engine and tail pipe. There was a oil smell. The car was towed to the local Firestone where my husband was told the engine now has a hole in it. Just a few months ago the engine was worked on because one of the cylinders had frozen. Recalls were taken care of prior to our moving to Dallas from San Antonio. If there were more needed, we received no notification despite having service done on this vehicle several times over the past year. My husband could have been on the highway when the engine blew and ended up in a major accident. There were no warning lights to indicate the car had a problem before it blew.

My car just stopped without warning.. Kia dealership states it need a catalyst converter and 02 sensor.. no engine light came on.. it just stopped.. after they put an software for 50000 incase the engine fail.. well my catalyst converter fail.. without any warning

The check engine light is indicating catalytic converter issues. I took it to the mechanic and he is describing the exact problem as found in recall 19V120000. He measured 900-degree exhaust gas temperatures on one side and 500 degrees on the other. The catalytic converter has subsequently been damaged. The Kia dealership is telling me that there is no open recall under the VIN number for my vehicle yet my vehicle is having all the problems as indicated in the aforementioned recall. I'm afraid that this car will catch on fire. What are my options if the dealership refuses to repair this problem as a recall item although my vin number is not listed?

Catalytic converter failed, sending pieces into engine, causing engine to catch fire. Melted some major components while driving. Same thing as last MAJOR recall in which Kia Replaced my engine. so, this was a BRAND new 1 1/2 year old engine. This vehicle is currently at Keifer Kia in Eugene, OR awaiting Kia National to do their fire investigation.

Right around kia announced catalytic converter recall issues with 2016 kia souls my car stopped running it was brought to a kia dealership where the muffler intake manifold was replaced for $3,000 and told it wasn't the catalytic converter despite having 90% of the listed "symptoms " of the recall.. a complaint was put in to you guys. An extended warranty Catalytic Overheating Protection Engine Control Unit logic to prevent overheating of the catalytic converter.was put on. A year later car Stopped again where i was told catalytic converter and even with replacing so much damage had been done most likely to engine since it was burning so much oil that it was a temporary fix. Only way i could sell it was to get it fixed though so another $2800 was spent to replace it. Yet all the issues i have with car are exactly what the recalls state. I feel the first dealership knew this and didnt want to eat the cost of labor. My car was kept there for a few days for them To diagnose and fix which ive never had happen maybe needed overnight but never for days unless a car was at a body shop. I believe the car issues and costs relate to Recall no. 19V120000 Kia's number for this recall is SC176.

The contact owns a 2016 Kia Soul. The contact stated while driving approximately 65 mph, there was an abnormal cracking sound detected before the vehicle lost motive power. The check engine warning light was illuminated. The vehicle was towed to the residence. The vehicle was then towed to the local dealer to be diagnosed. The contact was informed that the steering gear and pinion plug needed to be replaced. The vehicle was not repaired. The contact stated that the failure was like NHTSA Campaign Number: 17V608000 (Steering). The manufacturer was notified of the failure but declined to offer any repair assistance. The failure mileage was 70,055.

Mileage: 70,055

The engine light is starting to appear more frequently this started about two years ago and every few months would appear and the oil would be a little low and more recently after oil changes... I had brought the car in late last year to check on the recall of the engine & mentioned concern... I was told everything was fine and this problem started occurring while before I reached 100,000 miles... I've been waiting over two weeks for an appointment and have one scheduled for July 14 which I made over two weeks ago when the problem occurred once again and I had my mother in the car 90 year old... I've been told by the Kia dealership that everything was good however it appears that this is put me in a situation that could be extremely dangerous if all the oil burns off or there are other issues similar to the below ...Optima Hybrid, 2012 Sportage, 2012–2013 Sorento, and 2012–2013 Forte and Forte Koup with the 2.4-liter Theta II engine; and the 2014–2015 Forte, Forte Koup, and Soul with the 2.0-liter Nu engine. Kia will notify owners starting on January 27, 2021. Dealers will inspect the engine compartments of affected vehicles, make repairs, and potentially replace engines. Kia also intends to carry out a software update to add a Knock Sensor Detection System as soon as possible, and the NHTSA report states that Kia will provide 15-year/150,000-mile warranty coverage for engine repairs needed "due to connecting-rod bearing damage." Kia will also reimburse owners for any repair expenses already incurred related to the problem, NHTSA's report says...Just to recap we can't get an appointment till the 14th they're trying to squeeze me in earlier I'll know next Tuesday however I have just paid off my Kia after five years and was hoping to enjoy many more years... I'm very disappointed that the safety of the car and the drivers and the owners are not of the upmost importance Something should be done immediately for their loyal customers... Call [XXX] [XXX] INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT

The contact owns a 2016 Kia Soul. The contact stated that while turning on the vehicle as well as while driving, an oil odor was detected, a knocking sound was heard, and the vehicle was consuming excessive amounts of engine oil. The check engine light was illuminated. The vehicle was taken to an independent mechanic who performed an oil change and stated that the catalytic converter was faulty. The vehicle was then taken to the dealer and the dealer performed a recall for the Engine Control Unit (ECU) software update however, the failure recurred. The vehicle was taken back to the dealer. The contact stated that smoke was seen coming from under the hood while driving. The dealer was made aware of the failure but informed the contact that she needed to pay for the diagnostic and since the recall repair was not performed in 2018, the dealer was not responsible for the engine replacement under NHTSA Campaign Number: 19V120000 (Engine) for which the Vin was included. The manufacturer was made aware of the failure and informed the contact to take the vehicle to the dealer. The failure mileage was 146,630.

Mileage: 146,630

Bought used Nov2020. June 2021 took for a long road trip. Daily car use is less than 10 miles a day. So a long road trip should be fine. Got regularly scheduled oil change 1 month before trip, according to them no major problems with vehicle to take long drive. Drove over 1200 miles in a weekend, oil light came on, the check engine light immediately after. Stopped at gas station to put oil in allow to cool. Not over heating but wanted to allow to cool. Turned on car, check engine light and oil light still on. Then it went pop and I was stranded. It wouldn’t start.

The contact owns a 2016 Kia Soul. The contact stated while driving 35 mph, there was an abnormal knocking sound coming from the vehicle. The vehicle shuddered and loss motive power. The contact restarted the vehicle and continued driving to the residence. An unknown warning light was illuminated when the vehicle was restarted. The contact had the vehicle towed to the local dealer to be diagnosed. The contact was informed that the engine rod had fractured and the engine needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage 59,600.

Mileage: 59,600

In 2020 Kia Motors America sent letters about a Product Improvement Campaign. This 'campaign" was intended to update software for a Knock Sensor System (KSDS) that detects vibrations indicating the onset of excessive connecting rod bearing wear in the engine. Per letter "The KSDS is designed to alert the vehicle driver AT AN EARLY stage of bearing wear BEFORE the occurrence of severe engine damage including engine failure". I never received this letter. I never knew that there was a severe issue with my car, my check engine lights never came on. I took my car in to Car Pros Kia in Huntington Beach a couple months ago for a transmission fluid change and they never told me anything was wrong or that this Product Improvement Campaign was available. On 6/1/2021 my car died out of nowhere. I took the car to KIA where they filed a claim for a new engine per the product improvement campaign but it was denied. Dan Boyer, supervisor from Kia Motors America Claims Department told me the deadline was 4/16/21. This date isn't on any letter they sent. After searching, I realized that these letters are available for the public to view. I realized that one letter from 3/21/2020 states in bold underlined format "We would, however, like to assure you that there is no immediate need to have this software update performed". Clearly this is incorrect information, getting this software update is CRUCIAL-your engine WILL be damaged if the rod bearings are damaged as mine was. Kia Motors expected me to bring my car, despite I never received a letter, I had no idea there was product improvement campaign surrounding this issue, and expected people to bring their car in for it in the middle of a pandemic. Now I can't go to work, my livelihood is at stake, and they want me to pay $6,000 out of pocket + any other fee associated without taking any responsibility on the matter. I'm seeking assistance in making things right, I'm looking for compensation, and awareness about this corporation.

Engine started knocking and stalled on the highway going 70mph, almost caused a major accident. Had it towed to local KIA Dealership. Although I was the second owner, and the car was over 5 years old and had 71,000 miles, KIA replaced the engine under warranty. Metallic debris was found in engine, probably causing failure.

THE CONTACT OWNS A 2016 KIA SOUL. THE CONTACT STATED WHILE DRIVING AT UNDISCLOSED SPEEDS, THE VEHICLE WOULD SHAKE AND VIBRATED BEFORE THE VEHICLE LOSS MOTIVE POWER AND STALLED. THE VEHICLE WAS TAKEN TO AN UNKNOWN DEALER WHO DIAGNOSED THAT THE CATALYTIC CONVERTER WAS FAULTY AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT YET REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 114,000.

Mileage: 114,000

I HAVE A 2016 KIA SOUL, BASE MODEL 1.6L. ATTACHING RECALL NOTICE, AS I DO NOT KNOW THE NUMBER (THERE HAVE BEEN 2 THAT I KNOW OF) AFTER RECEIVING PRODUCT IMPROVEMENT CAMPAIGN NOTICE DATED 4/6/2021, I NOTIFIED MY KIA DEALERSHIP IN WHICH I PURCHASED THE VEHICLE (7301 NEW LAGRANGE RD, LOUISVILLE KY 40222) AND WAS TOLD THE NEXT AVAILABLE APPOINTMENT TO DO THE RECALL UPDATE WAS 2 WEEKS FROM WHEN I CALLED, I ASKED IF IT WAS SAFE TO DRIVE SINCE THE RECALL IS ABOUT ENGINE FIRES AND MY ENGINE LIGHT WAS ON. I WAS TOLD IT WOULD BE FINE, THIS WAS A "SOFTWARE UPDATE" BUT UNFORTUNATELY, THE RATE AT WHICH MY ENGINE WAS BURNING OIL, THE DAY BEFORE MY SCHEDULE RECALL APPOINTMENT (5/11/21), MY ENGINE APPARENTLY BLEW WHILE I WAS DRIVING ON THE HWY. PRIOR TO THE SMOKE COMING OUT THE BACK, I HEARD CLICKING AND THEN WHAT SEEMED LIKE SOMETHING SHOOTING OUT FROM THE BOTTOM OF MY CAR. THE OIL THAT I HAD PUT IN (EVEN THOUGH I WAS NOT DUE FOR AN OIL CHANGE) WAS LEAKING AS THEY TOWED MY KIA TO THE DEALERSHIP. I DID NOT HEAR BACK ABOUT MY CAR UNTIL I REACHED OUT FOR THE 3RD TIME FRIDAY 5/14/21, WHERE THE TECH TOLD ME I NEEDED A REPLACEMENT ENGINE AND KIA MOTORS WILL NOT COVER IT, STATING IT WAS BECAUSE "THERE IS AN OPEN RECALL FOR MY ENGINE AND I HAD NOT HAD THE RECALL COMPLETED" I HAVE OPENED A CASE WITH KIA CUSTOMER AFFAIRS. KIA SERVICE CENTER WAS UNABLE TO GIVE ME THE DATE THAT THE RECALL STARTED.I DO KNOW THAT MY CAR WAS SERVICED FOR A RECALL PRIOR TO THIS, 3/31/2020, IN WHICH THERE HAD BEEN SO MUCH DAMAGE TO THE CATALYTIC CONVERTER, IT NEEDED REPLACED. THAT WAS COVERED UNDER THE RECALL APPARENTLY, BUT FOR SOME REASON THIS MOST RECENT RECALL IS NOW SHOWING THAT IT IS NO LONGER OPEN ACCORDING TO MY VIN ON THE NHTSA WEBSITE. SO THE DEALERSHIP MUST HAVE CLEARED IT, BUT STILL CLAIMS IT WAS NOT COMPLETED SO THAT THEY ARE REFUSING TO REPLACE MY ENGINE, QUOTING ME $6.3K SHOULD BE COVERED 100%

Mileage: 103,100

WHILE I WAS DRIVING THE ENGINE DIED. I WAS ABLE TO RESTART AND GET HOME BUT THE MOTOR HAD A KNOCKING SOUND. I TOOK CAR TO DEALER, THEY SAID ENGINE WAS BAD AND THERE WERE RECALLS ON IT. THEY DID DID SOME RECALL WORK BUT SAID THE ENGINE WASN'T COVERED BECAUSE I DIDN'T GET THE RECALL WORK DONE SOONER.

Mileage: 75,000

I WAS DRIVING AT 40MPH AND IT STALLED. I IMMEDIATELY PULLED OVER AND REALIZED THERE WAS NO OIL IN IT.I WALKED TWO MILES TO WALMART FOR OIL. NONE OF IT LEAKED OUT. I RECENTLY HAD AN OIL CHANGE. THE COMPANY THAT DID THE OIL CHANGE FOUND NO LEAK AND NO RESPONSIBILITY. I FILED WITH KIA AND THEY DENIED A REVIEW AFTER TWO ATTEMPTS TO HAVE THEM FIX MY VEHICLE. NO LEAK. NO OIL IN THE DRIVEWAY. NO EXCESSIVE WARE. THEN KIA CAME OUT WITH THE KNOCK SENSOR AND REFUSE TO FIX MY VEHICLE STILL.

Mileage: 82,000

VEHICLE HAD RECALL FOR EXHAUST TOO HOT POSSIBLE FIRE CATALYTIC CONVERTER FAILURE AND ROD END ENGINE FAILURE.THE CATALYTIC CONVERTER WAS REPLACED BEFORE RECALL AND NOW 2YRS 10MO LATER HAS FAILED AGAIN?TOWED TO DEALERSHIP AND MY ASSUMPTION WAS CORRECT AND CATALYTIC CONVERTER BAD AGAIN.NOW FILED KIA COMPLAINT#14131010 AND AM WAITING BUT SPOKE WITH SERVICE MANAGER AND WAITING BUT PRETTY SURE THEY'RE NOT GOING TO COVER EVEN AFTER FAILURE OF CONVERTER BEFORE AND AFTER THEIR RECALL.I WAS DRIVING ON U.S.19 IN FLORIDA AND VEHICLE JUST IMMEDIATELY FAILED WITH NO POWER AND NO LIMP MODE AT APPROXIMATELY 4-5MPH,WAS ALMOST REAR ENDED IN A BAD ACCIDENT FROM THIS MALFUNCTIONING AND WHAT IS SAID IN KIA'S WORDS THAT LIMP MODE WOULD COME ON AND VEHICLE COULD BE DRIVEN AT 1800-2200RPM AND 65MPH.NOT TRUE MORE LIKE 500RPM AND 5MPH.VERY DANGEROUS POSSIBLE DEATHS FROM THIS FAILURE.

Mileage: 123,000

TL*THE CONTACT OWNED A 2016 KIA SOUL. THE CONTACT STATED THAT WHILE DRIVING AT 45 MPH, THE VEHICLE BEGAN TO MAKE AN ABNORMAL KNOCKING NOISE, A BURNING ODOR WAS DETECTED AS THE VEHICLE BEGAN TO LOSE POWER AS SEVERAL WARNING LIGHTS APPEARED ON THE INSTRUMENT PANEL. THE CONTACT WAS UNABLE TO RESTART THE VEHICLE AND LEFT THE VEHICLE ON THE SIDE OF THE ROAD. THE NEXT DAY, THE CONTACT'S FIANC ATTEMPTED TO MEET A TOW TRUCK DRIVER AT THE SCENE WHERE THE VEHICLE WAS LEFT; HOWEVER, UPON ARRIVAL, THE VEHICLE WAS GONE. UPON INVESTIGATION, THE CONTACT DISCOVERED THAT THE VEHICLE WAS TOWED TO AN INDEPENDENT TOW YARD WHERE THEY DISCOVERED THAT THE VEHICLE WAS BURNED TO ASHES. THE DEALER NOR THE MANUFACTURER HAD YET TO BE NOTIFIED OF THE FAILURE. A POLICE REPORT NOR A FIRE REPORT WAS FILED. THE VEHICLE WAS DEEMED A TOTAL LOSS. THE FAILURE MILEAGE WAS 66,186.

Mileage: 66,186

A FEW MONTHS AGO CAR INTERMITTENTLY STARTED BUCKING AS IF WATERY FUEL OR FUEL DEPLETION WAS OCCURRING ACCOMPANIED WITH A LOUD SOUND AS OF GRINDING METAL. CHECK ENGINE LIGHT WOULD COME ON INTERMITTENTLY FOR A SHORT WHILE AND THEN GO OFF AGAIN. BRAKING AND SLOWING WOULD TEMPORARILY STOP IT UNTIL IT RECURRED. WITH TIME THOSE EPISODES GREW MORE FREQUENT. I CONSULTED MARTIN KIA OF BOWLING GREEN, KY FROM WHOM I BOUGHT THE CAR WHOSE SERVICE DEPARTMENT SEEMED TO OFFER NO SUGGESTION AS TO THE DEFECT. TWO AUTOZONE STORES TESTED THE ENGINE, ONE WITH WITH CHECK ENGINE LIGHT OFF AND ANOTHER WITH IT ON, AND BOTH TESTS AGREED THAT THE CATALYTIC CONVERTER WAS MALFUNCTIONING. TESTS AT THE ABOVE KIA DEALER CONFIRMED THAT FINDING AND REPLACED THE CONVERTER AT A TOTAL COST OF ALMOST $1300.00 SAYING ITS 98000 MILES WAS OUT OF EMISSIONS WARRANTY. PROBLEM IS, THE INTERMITTENT BUCKING AND GRINDING PERSISTS. ONLINE I THEN READ THAT THIS IS LIKELY A RECALL CASE ALREADY RECEIVING 147 SIMILAR COMPLAINTS AND THAT SOME OF THESE VEHICLES HAD BEEN FINALLY TOTALLY DESTROYED BY AN ENGINE FIRES. IT HAS BECOME A FEARFUL THING TO DRIVE IT WITH THAT KNOWLEDGE. WHAT IS YOUR ADVISED COURSE FOE A REMEDY?

Mileage: 98,653

TL* THE CONTACT OWNS A 2016 KIA SOUL. THE CONTACT STATED THAT WHILE DRIVING, A LOUD NOISE WAS PRESENT COMING FROM THE ENGINE COMPARTMENT WITH THE CHECK ENGINE WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO BOOMER KIA LOCATED AT 339 W INTERSTATE 240 SERVICE RD, OKLAHOMA CITY, OK 73139 WHO DISCOVERED THAT THERE WAS NO OIL IN THE ENGINE. THE CONTACT INDICATED THAT THE OIL WAS RECENTLY CHANGED PRIOR TO THE FAILURE. THE DEALER ADDED OIL TO THE ENGINE HOWEVER, DAYS LATER THE VEHICLE STALLED AND IT WAS DISCOVERED AGAIN THAT THERE WAS NO OIL IN THE ENGINE. THE CAUSE OF THE FAILURE WAS NOT DETERMINED. THE MANUFACTURER WAS NOT YET NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 71,000. THE VIN WAS NOT AVAILABLE.

Mileage: 71,000

TL* THE CONTACT OWNED A 2016 KIA SOUL. THE CONTACT STATED WHEN THEY STARTING THEIR VEHICLE, THEY HEARD A LOUD KNOCKING NOISE COMING FROM THEIR ENGINE. THE CONTACT CALLED AND HAD THE VEHICLE TOWED TO LOCAL DEALER JEFFREY AUTOMOTIVE GROUP ( 30800 GRATIOT AVE, ROSEVILLE, MI 48066 PHONE: (586) 296-1300 ) WHO INSPECTED THE VEHICLE AND DIAGNOSED THE FAILURE AS METAL FRAGMENTS IN THE ENGINE PAN CAUSING THE KNOCK SENSOR TO BE REPLACED. THE LOCAL DEALER REPLACED THE ENGINE, HOWEVER TWO DAYS AFTER THE VEHICLE WAS REPAIRED THE CONTACT STATED THEIR HUSBAND WAS DRIVING 70 MPH AND APPROACHING HIGHWAY EXIT, THEY NOTICE BLACK SMOKING COMING FROM THE FRONT HOOD OF THE VEHICLE. THE CONTACTS HUSBAND WAS ABLE TO DRIVE AND PULL INTO AN EMPTY PARKING LOT AND WHERE THE CONTACT AND HER HUSBAND EXIT OUT OF THE VEHICLE AND DISTANCE THEMSELVES FROM THE VEHICLE WHERE THEY SAW FAIR AMOUNT OF SPARKS AND FIRE COMING FROM THE ENGINE. THE FIRE DEPARTMENT DID COME OUT AND EXTINGUISH THE FIRE. A FIRE REPORT WAS FILED. NO MEDICAL TREATMENT WAS NEED AT THE SCENE. NO ONE WAS INJURED. THE VEHICLE TOWED BY THE CONTACT INSURANCE PROVIDE WHERE THEY INSPECT THE VEHICLE STATED THE FIRE WAS CAUSED BY OIL LEAK FROM THE REAR OF THE ENGINE AND DEEMED THE VEHICLE A TOTAL LOSS. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 92,312.

Mileage: 92,312

MUCH LIKE OTHERS ON HERE, WAS DRIVING NORMALLY WHEN WITHIN MOMENTS, THE CAR BEGAN TO MAKE A NOISE IMMEDIATELY FOLLOWED BY SMOKE. THIS CAR HAS HAD REGULAR MAINTENANCE AND IS JUST OVER 100K MILES. THESE ENGINES ARE OBVIOUSLY SUFFERING FROM THE SAME PROBLEM AS THE 1.6 LITER. KIA NEEDS TO RECALL THESE IMMEDIATELY.

Mileage: 100,800

ENGINE IS COMSUMING TOO MUCH OIL TOO FAST. HAD OIL CHANGED RECENTLY AND BEFORE IT WAS TIME TO GET IT CHANGED AGAIN THE OIL LIGHT ON THE DASHBOARD CAME ON. TOOK CAR TO PLACE TO WHERE THEY CHANGED THE OIL LAST TIME AND THEY CHECKED THE OIL AND SAID THE LEVEL WASN'T EVEN HIGH ENOUGH TO TOUCH THE DIPSTICK. CAR IS NOT DRIVEN THAT MUCH NOR IS IT LEAKING OIL. TECH SAID TO SEE IF THERE IS A RECAL FOR THIS AS HE REMEMBERS THERE MAYBE BEING ONE.

Mileage: 62,000

WHILE DRIVING AND ACCELERATING. MY CAR LOSES POWER AND SLOWS DOWN. BLUE SMOKE COMES OUT OF TAILPIPE AND SMELLS LIKE OIL. I HAVE A 2016 KIA SOUL. I HAVE NOTICED WHERE THERE WERE RECALLS FOR 2016 KIA SOUL. MY CAR HAS ALOT OF THESE PROBLEMS BUT I HAVE NOT RECEIVED INFORMATION ABOUT A RECALL. PLEASE LET ME KNOW IF MY CAR IS INCLUDED IN THE RECALL. THANK YOU.

Mileage: 50,200

BLOWN ENGINE AFTER SOME WORK WAS DONE UNDER CURRENT RECALL (CATALYTIC CONVERTER REPLACEMENT)

Mileage: 140,000

SEEMS THE CHECK ENGINE LIGHT COMES ON AND OFF AND WHEN TAKEN TO THE DEALERSHIP. THEY CANT FIND NOTHING WRONG WITH IT. THE CHECK ENGINE LIGHT CAN STAY ON FOR DAYS AND THE ENGINE RUNS RUFF. WHEN THIS IS TOLD AT THE DEALERSHIP THEY SAY THEY CANT FIND ANYTHING. THIS LIGHT IS ON WHEN THE CAR IS RUNNING WEATHER ITS SITTING STILL OR DRIVING.

Mileage: 55,000

KIA AND DEALER AWARE OF THIS VEHICLE CONSUMING EXCESSIVE AMOUNTS OF OIL WHICH COULD CATASTROPHICALLY CAUSE ENGINE FAILURE WITH A HIGH RISK OF DRIVER/PASSENGER DEATH IF VEHICLE RUNS OUT OF OIL. KIA IS UNWILLING TO REPLACE/REPAIR/FIX THE PROBLEM. THIS LACK OF ACKNOWLEDGEMENT BY BOOTH THE AUTO MANUFACTURER AND THE DEALER IS JUST CAUSE FOR NEGLIGENCE AND MAY RESULT IN DEATH OR FATAL INJURY. THE VEHICLE IS AT 65,000 MILES AND HAS HAD TWO OIL CONSUMPTION TESTS PERFORMED BY SPITZER KIA, CLEVELAND, OHIO AT 1000 MILE INTERVALS. THE PROBLEM IS WELL KNOWN TO THE AUTO MANUFACTURER AND THEY WILL NOT INTERVENE WITH REPLACEMENT. ENGINE FIRE COULD CAUSE ACCIDENT, AND OR DEATH TO OCCUPANTS AND OR OTHER VICTIMS IF ENGINE RUNS OUT OF OIL AND CREATES EXCESSIVE HEAT. WARNING LIGHTS DO NOT ILLUMINATE TO WARN DRIVER AND OCCUPANTS OF DANGER. A LAW FIRM SUGGESTS REACHING OUT TO NHTSA TO RESOLVE.

EXCESSIVE OIL CONSUMPTION. KIA DEALER STATES AFTER PERFORMING TWO OIL CONSUMPTION TESTS BACK TO BACK AT 1000 MILES EACH THAT THE ENGINE NEEDS REPLACED. KIA WILL NOT REPLACE ENGINE AS VEHICLE HAS NOW PASSED THE 60,000 MILE ENGINE WARRANTY. VEHICLE HAS 65,000 MILES. DEARLER STATES THAT I HAVE TO PAY.

MY CAR CAUGHT ON FIRE. THE WHOLE CAR IS DAMAGED. THERE IS NO FRONT THE INTERIOR IS GONE. I HAVE STARTED A CASE WITH KIA. MY VEHICLE WAS GOING UP A HILL ABOUT 30 MINKES AN HOUR WHEN IT STARTED SMOKING. IT WAS PULLED OVER AND THE HOOD WAS POPPED. THE ENGINE WAS ON FIRE. SOON THE WHOLE FRONT AND MIDDLE OF THE CAR WAS ON FIRE. THIS WAS AT 14000 JERICHO STREET AT THE ENTRANCE OF BOWIE STATE UNIVERSITY IN BOWIE MD. POLICE AND FIRE DEPARTMENTS WERE CALLED.*DT*JB*DT*DT

Mileage: 87,100

WHILE DRIVING ON THE NJ TURNPIKE AT NIGHT TIME, I WENT TO CHANGE FROM THE RIGHT LANE INTO THE MIDDLE LANE AND THE CAR STALLED NOT ABLE TO PICK UP SPEED. AS THE CAR STALLED THERE WAS A FAST MOVING TRUCK WHICH WAS COMING AND THAT WAS ABLE TO SWITCH LANES FORCING ME TO MOVE INTO THE LAST LANE WHICH MADE THE CARS BEHIND ME HAVE TO COME TO A SUDDEN STOP. I THEN HAD TO PUT ON MY HAZARDS AND SLOWLY MOVE BACK OVER TO THE SHOULDER. ONCE COMPLETELY STOPPED I SHUT OFF THE ENGINE. AFTER WAITING FOR SOME TIME I STARTED THE CAR AGAIN, BUT NOTHING CHANGED. I REMAINED IN THE RIGHT LANE WITH HAZARDS ON AND DROVE THE CAR NOT BEING ABLE TO GO ABOVE 40 MPH. EVENTUALLY THE CAR GOT BACK TO DRIVING NORMAL RIGHT BEFORE ARRIVING HOME WHICH WAS ABOUT A 40 TO 50 MINUTE RIDE. THE CAR WAS TAKEN TO THE DEALERSHIP AND I LEARNED THAT THE CATALYTIC CONVERTER NEEDS TO BE REPLACED. THIS IS AFTER TAKING THIS CAR TO BE LOOKED AT TWICE AND BEING TOLD THAT THERE WAS NOTHING FOUND. NOW I FIND THAT THERE IS A RECALL ON THE CAR (NHTSA ID: 19V120000), BUT IT SAYS THAT MY VEHICLE IS NOT AMONGST THE VEHICLES RECALLED.

Mileage: 98,000

WHILE SITTING IN TRAFFIC MY CAR BEGAN TO SHAKE AND THEN STALLED AND TURNED OFF. IT WAS ABLE TO RESTART AND THEN LATER WHILE DRIVING DOWN THE INTERSTATE IT BEGAN TO STOP ACCELERATING WHEN I PRESSED THE GAS. FORTUNATELY I WAS ABLE TO MAKE IT TO THE SHOULDER FROM THE LEFT LANE AS CAR SLOWED TO A STOP AND THE BREAK PEDAL LOCKED UP. THE CAR WOULD NOT TURN ON ANY MORE. AFTER MECHANIC INSPECTION, THEY REPORTED THAT A PISTON HAD MELTED IN THE ENGINE AND BECAUSE THE OIL HAD DRIED UP, EVEN THOUGH THE CAR HAD ITS LAST OIL CHANGE TWO MONTHS AGO.

Mileage: 94,000

I HAD A NEW ENGINE PUT IN APRIL 2020. MY CAR IS NOW DOING THE SAME THING AS BEFORE. MY OIL LIGHT FLASHES WHILE IT IS IDLE OR WHEN PRESSING BREAKS AND STARTS TO MISS OUT.

Mileage: 93,000

CHECK ENGINE LIGHT ON MORE THAN OFF OR SO IT SEEMS. ENGINE CODE P0S0A. DEALER ATTEMPTS TO FIX. CODE COMES BACK

Mileage: 75,000

2016 KIA SOUL /W 2.0 LITER LONG BLOCK ENGINE. APPROXIMATELY 85K MILES AT THE TIME OF ENGINE FAILURE DUE TO SPONTANEOUS OIL LOSS. VEHICLE HAD BEEN WELL MAINTAINED WITH REGULAR OIL CHANGES. DEALERSHIP AND KIA CORPORATE REFUSE TO PROVIDE ANY CONSIDERATION THAT THE FAILURE IS DUE TO MFG. DEFECT DESPITE NUMEROUS REPORTED INCIDENTS OF THIS EXACT FAILURE.

Mileage: 85,000

CAR HAS ONLY 34K MILES. HAD IT FOR TWO MONTHS NOW. HASN'T HAD IT'S FIRST OIL CHANGE. HOWEVER, THE OIL LIGHT COMES ON AND BLINKS THEN SHUTS OFF, DOES THIS EVERY TIME I DRIVE OR IN IDLE. I PUT 4 QTS OF OIL IN THE CAR A WEEK AGO. THERE IS NO REASON THE OIL NEEDS TO BE FILLED AGAIN. I'M GOING TO HAVE TO PUT ADDITIONAL 4 QUARTS OF OIL AGAIN. THERE IS NO LEAKS, NO BURNING OR ANYTHING ELSE. I'M WORRIED ABOUT THE ENGINE BLOWING UP OR CATCHING ON FIRE. THERE WAS A RECENT RECALL ON THIS CAR BUT I HAVE NO IDEA WHY I AM NOT BEING TOLD, OR INFORMED. THE ENGINE IS USUALLY QUIET, BUT WHEN THE OIL LIGHT BLINKS, IT'S ALSO ACCOMPANIED BY A KNOCKING SOUND. KIA IS AWARE OF THIS ISSUE AND WE'RE SUED BY CUSTOMERS FOR THE SAME ISSUE. THIS IS A BIG PROBLEM THAT KIA HAS NOT ATTEMPTED TO REDRESS. THIS ISSUE HAPPENS WHILE DRIVING UP TO AND OVER 40MPH, WHILE AT A STOP, AND WHILE DRIVING UNDER 10MPH

Mileage: 33,600

I WAS DRIVING ON THE FREEWAY AT NIGHT AT ABOUT 75 MILES AN HOUR ON CRUISE CONTROL. I WAS PASSING A SEMI WHEN ALL THE SUDDEN MY CAR DOWN SHIFTED AND STARTED LOSING POWER. I QUICKLY HAD TO FIGURE OUT HOW TO DEAL WITH THIS AND GET OFF THE FREEWAY. I CONSIDER MYSELF AN EXPERIENCED DRIVER, BUT IF MY KID WAS DRIVING THE CAR WHEN THAT HAPPENED...

Mileage: 140,000

MY HUSBAND WAS DRIVING THE CAR AND HAD JUST PULLED ONTO THE INTERSTATE AND HE HEARD A "POP" SOUND, SO HE PULLED OVER TO CHECK IT OUT. WHEN HE GOT OUT AND OPENED THE HOOD THE ENGINE WAS ON FIRE AND ENGULFED THE WHOLE CAR. THERE WAS NO WARNING ANYTHING WAS WRONG PRIOR TO HIM HEARING THE SOUND. IT NEVER LOST POWER, NEVER HAD ANY SMOKE COMING FROM UNDER THE HOOD, NEVER A CHECK ENGINE LIGHT, OVER HEATING LIGHT, LOW OIL PRESSURE LIGHT, NOTHING. IT WAS RUNNING 100% FINE. THE CAR IS A TOTAL LOSS, AND I AM JUST THANKFUL HE STOPPED AND GOT OUT AND IS SAFE AND DID NOT HAVE OUR CHILDREN IN THE CAR WITH HIM AT THE TIME THIS OCCURED.

Mileage: 100,000

AFTER TAKING MY CAR INTO THE DEALERSHIP FOR A RECALL AND AN UPGRADE TO COMPUTER SOFTWARE, I WAS TRAVELING ON THE HIGHWAY AT 65 MPH AND LOST POWER TO THE ENGINE WHILE IN THE MIDDLE LANES OF TRAFFIC. I TOOK THE VEHICLE BACK TO THE DEALERSHIP, AND UPON THE COMPLETION OF AN INSPECTION, THEY SAID THE VEHICLE IS SAFE TO DRIVE AND POWER WAS RESTORED. I WAS NOT OFFERED A LOANER CAR, AND HAD TO WALK OR USE PUBLIC TRANSPORTATION FOR SEVERAL DAYS. I AM NOW EXPERIENCING THE SAME ISSUE AGAIN. I CANNOT TRAVEL OUT OF TOWN WITHOUT THE POSSIBILITY OF THE SAME THING HAPPENING AS A SAFETY MECHANISM TRIGGERS. I HAVE TO FIND MY OWN MEANS OF TRANSPORTATION AND ONLY TRAVEL LOCALLY. IF THIS HAPPENS AGAIN WHILE ON THE HIGHWAY WITH MORE TRAFFIC I COULD BE INVOLVED IN A VERY SERIOUS ACCIDENT. THEY HAVE ALSO NOT OFFERED ANY FORM OF COMPENSATION FOR MY TIME LOSS WITH MY VEHICLE. THIS IS VERY DIFFICULT TO DEAL WITH FROM DAY. WHEN THE SAFETY MECHANISM TRIGGERS, THE VEHICLE WILL BARELY DO 35-45 MPH. IT TAKES MORE THAN 15 SECONDS TO ATTAIN THAT SPEED WHICH IS NOT SAFE IN HEAVY TRAFFIC OR MODERATE TRAFFIC. THE CAR WILL START AS NORMAL; HOWEVER, WITH TRYING TO TAKEOFF THE VEHICLE WILL NOT ACCELERATE AS NORMAL. PRIOR TO THIS 'UPGRADE' THE VEHICLE NEVER HAD ISSUES WITH ACCELERATION.

Mileage: 85,300

VEHICLE STOPPED HAVING ANY POWER AND BEGAN SPUTTERING ON INTERSTATE 79 NORTH OF PITTSBURGH. DRIVER MANAGED TO PULL OFF ONTO AN EXIT RAMP AND OFF THE EXIT RAMP (NORTH) ON THE PORTERSVILLE/PROSPECT EXIT BEFORE IT SHUT OFF ENTIRELY AND THE ENGINE WOULD NOT ROLL OVER OR START. NO WARNING LIGHTS CAME ON IN THE VEHICLE AT ALL UNTIL IT WAS STOPPED. CAR WAS TOWED FROM IT'S LOCATION TO ACM MOTORSPORTS IN TITUSVILLE PA. MECHANIC DETERMINED THAT THE STARTER WAS BAD AND WHEN THE ENGINE WAS DRAINED OF OIL, THERE WAS LESS THAN A QUART OF OIL IN IT. OIL CHECKED PREVIOUSLY (WITHIN A WEEK OF INCIDENT) SHOWED THAT 3 QUARTS OF OIL WAS IN THE VEHICLE. THE ENGINE HAD BLOWN UP AND WAS NOT REPAIRABLE AND NEEDED REPLACED. VEHICLE WAS AT APPROXIMATELY 82,000 MILES.

Mileage: 82,000

I WAS ON THE FREEWAY IN THE FAST LANE AND MY CAR STARTED ACTING LIKE IT WANTED TO STALL. THE ENGINE LIGHT CAME ON BRIEFLY AND WENT AWAY. I HIT THE GAS TO TRY TO GET OVER TO THE RIGHT LANE SO THAT I COULD EXIT THE FREEWAY AND NOTHING WAS HAPPENING WITH THE RPM IT WOULD NOT GO OVER 2 AND I THOUGHT I WAS GOING TO STALL ON THE FREEWAY. I WAS SO UPSET AND FINALLY MADE IT TO AN OFF RAMP. WHEN I STOPPED AT THE OFF RAMP THE CAR WAS SHAKING AND MAKING A TERRIBLE NOISE LIKE IT WAS GOING TO JUST EXPLODE. I CONTEMPLATED STAYING OFF THE FREEWAY AND TAKING THE STREETS BUT I WAS NOT IN A GOOD AREA SO I GOT BACK ON THE FREEWAY AND STAYED IN THE RIGHT HAND LANE TO EXIT AND HEAD STRAIGHT TO THE DEALERSHIP. I IMMEDIATELY CALLED THEM AND TOLD THEM WHAT HAPPENED TO ME. THEY SAID IT WAS A CYLINDER THAT WAS MISFIRING AND THAT THEY REPLACED IT. WELL I WAS DRIVING YESTERDAY AND THE ENGINE LIGHT CAME ON AGAIN AND MY CAR WANTED TO STALL AGAIN AND IT HAD ONLY BEEN A WEEK SINCE THEY SUPPOSEDLY FIXED IT. I TOOK THE CAR IN AND AGAIN THEY BLAMED IT ON THE OIL AND ARE NOW SAYING THAT MY ENGINE MAY BE BURNING THE OIL FASTER THAN IT SHOULD AND IF THAT IS THE CASE THEY WILL NEED TO REPLACE THE MOTOR. THE CAR HAS ME ON EDGE AS I DRIVE MY KIDS AND GRANDKIDS EVERYWHERE. I DO NOT FEEL SAFE IN THIS CAR AT ALL ANYOMRE. I FEEL LIKE THE ENGINE CAN GIVE OUT AT ANYTIME WITHOUT WARNING.

Mileage: 85,000

DRIVING TO WORK AT 60 MPH CAR FELT LIKE CAT CONVERTER MALFUNCTIONED. PULLED OVER IMMEDIATELY AND BY THE TIME I PUT MY CAR IN PARK SMOKE WAS BILLOWING OUT OF ENGINE COMPARTMENT WITH IN 5 MINS FRONT OF MY CAR WAS FULLY ENGULFED

Mileage: 100,000

WHILE DRIVING SOMETIME THE CAR SEEM TO LOSE SPEED AND AFTER A WHILE IT'S PICKS BACK UP.. MY ENGINE LIGHT COME ON SOMETIME.. I TOOK IT TO DEALERSHIP IT READS A CODE OF 420 CATALYTIC CONVERTER.. IT'S HAVE DECREASE IN SPEED..

Mileage: 99,000

IN AUGUST OF 2020 CAR WAS NOT WANTING TO ACCELERATE, WHEN MAKING A TURN VEHICLE WOULD START GOING AND THEN LOSE MOMENTUM FOLLOWED BY A RAPID TAKE OFF IN DECEMBER TOOK VEHICLE IN FOR SOFTWARE UPDATE TO TRIGGER A LIMP MODE PER KIA, AT THIS TIME ADVISED THEM OF THE CAR BURNING 2-3 QUARTS OF OIL IN BETWEEN 3000 MILE OIL CHANGES. JANUARY 28TH 2021 WHILE DRIVING ON FREEWAY THE VEHICLE LOST ALL POWER AND SHUT COMPLETELY OFF. VEHICLE CAME ON AFTER A FEW SECONDS AND ADVISED THERE WAS A POSSIBLE ENGINE CONDITION AND TO CONTACT KIA. VEHICLE CAME BACK ON AND WAS TOWED TO DEALERSHIP. DEALERSHIP STATED THERE WERE NO CODES AND AFTER REACHING OUT TO KIA THE VEHICLE WAS RELEASED WITH NO CHANGES.

Mileage: 62,690

THREW ROD THREW ENGINE WAS DRIVING PULLED OUT OF PARKING POP NOISE OIL ANTIFREEZE EVERYWHERE

Mileage: 51,000

TL* THE CONTACT OWNS A 2016 KIA SOUL. THE CONTACT STATED THAT THE VEHICLE WOULD NOT START. THE CONTACT STATED THAT THE CHECK ENGINE WARNING LIGHT WAS ILLUMINATED. THE VEHICLE WAS TOWED TO THE LOCAL DEALER STEVE LANDERS KIA (201 COLONEL GLENN PLAZA LOOP, LITTLE ROCK, AR 72210, (501) 404-4268) WHERE IT WAS DIAGNOSED WITH NEEDING THE ENGINE TO BE REPLACED. THE VEHICLE HAD NOT BEEN REPAIRED. THE MANUFACTURER WAS INFORMED OF THE FAILURE AND INFORMED THE CONTACT THAT THEY WOULD GET IN CONTACT WITH THE DEALER, WHICH WAS STILL PENDING. THE FAILURE MILEAGE WAS APPROXIMATELY 105,000.

Mileage: 105,000

ENGINE NOISE.USES 1 QUART OF OIL EVERY 1000 MILES

Mileage: 86,000

AS I WAS PULLING OUT TO GO TO WORK,I NOTICED THE RPM INDICATOR WENT UP TO 51000 RPM.I HAD NOT HAD THIS ISSUE BEFORE.THE CAR ONLY HAD 18000 MILES ON IT WHEN I BOUGHT IT. IT HAS 19500 MILES NOW.I WAS ON THE MAJOR HIGHWAY IN AUSTIN TEXAS AND COULDN'T GO AFTER THAN 50 MPH.I ALMOST GOT HIT DRIVING .IN THE PAST,I HAD MY KIA SPORTAGE REPAIRED WITHOUT ISSUE. I AM GOING TO THE KIA SERVICE CENTER IN THE AM. I WILL EVERYONE KNOW THE OUTCOME

Mileage: 19,817

CAR CAUGHT ON FIRE. THERE WAS NO ACCIDENT INVOLVED. IT STARTED SMOKING AND SECONDS LATER CAUGHT ON FIRE. MY SON WAS DRIVING ON A CITY STREET, THE CAR STARTED SMOKING, HE TURNED INTO A PARKING LOT, GOT OUT OF THE CAR AND THE CAR CAUGHT ON FIRE.

Mileage: 80,000

FIRST, A COUPLE OF WEEKS AGO MY CHECK ENGINE LIGHT COMES ON AND MY ENGINE TEMPERATURE GAUGE STOPS WORKING PROPERLY. IT STARTS TAKING ABOUT 15 MINUTES FOR MY ENGINE TEMPERATURE GAUGE TO SHOW THE ENGINE IS WARMED UP. AFTER ABOUT TWO DAYS THE ENGINE LIGHT GOES OFF BY ITSELF. SO I FINALLY GET AN APPOINTMENT AT THE KIA DEALERSHIP TODAY. THEY SAY THEY NEED TO PUT AN UPDATED PROGRAM INTO MY KIA SOUL'S COMPUTER..THAT SEEMED TO FIX THE ISSUE ACCORDING TO THE DEALERSHIP. I DRIVE AWAY GO TO A STORE WHEN I COME OUT OF THE STORE AND GET BACK INTO MY CAR AND PULL OUT OF THE PARKING SPOT MY CARS CHECK ENGINE LIGHT COMES ON AGAIN. I TAKE IT TO AUTO ZONE TO GET THE CODE READ. THIS TIME THE CODE IS P0420. I CALL THE DEALERSHIP 800-995-4203 AND THE SERVICE ASSOCIATE MARTY TELLS ME TO BRING MY KIA SOUL BACK TO THE DEALERSHIP. WHEN I GET THERE HE SAYS THEY ARE NOW GOING TO CHARGE ME $109.95 AN HOUR TO DIAGNOSE WHAT IS WRONG WITH MY CAR. AT THIS TIME I AM IN THE WAITING ROOM FEELING LIKE I'M BEING TAKEN ADVANTAGE OF BY THESE PEOPLE BUT I HAVE NO OTHER OPTION AND I DON'T HAVE ANYWAY OF KNOWING WHAT, IF ANYTHING, IS ACTUALLY WRONG WITH MY CAR. NOT TO MENTION ALL THIS HAPPENS BETWEEN 59000 AND 60000 MILES ON MY CAR AND THE WARRANTY EXPIRED AT 60000 MILES.

Mileage: 60,000

TL* THE CONTACT OWNS A 2016 KIA SOUL. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V389000 (POWER TRAIN, ELECTRICAL SYSTEM). THE CONTACT RECEIVED A COURTESY SERVICE AND SOFTWARE UPDATE. AFTER LEAVING THE DEALER AND WHILE DRIVING AT 50 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE CONTACT PULLED OVER THE SIDE OF THE ROADWAY AND WAITED FOR APPROXIMATELY TO RESTART THE VEHICLE. THE VEHICLE RESTARTED HOWEVER, WHILE DRIVING, THE VEHICLE HESITATED AND FAILED TO EXCEED 40 MPH. THE VEHICLE WAS TAKEN TO OAKLAND KIA (2500 WEBSTER ST, OAKLAND, CA 94612, (888)871-7024) WHERE THE VEHICLE WAS DIAGNOSED AND IT WAS DETERMINED THAT THE ENGINE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND DEEMED THE VEHICLE UNSAFE TO DRIVE. THE MANUFACTURER PROVIDED THE CONTACT WITH A CASE NUMBER. THE FAILURE MILEAGE WAS APPROXIMATELY 79,000.

Mileage: 79,000

WHEN I ACCELERATE MY CAR MAKES A LOUD HUMMING NOISE AND WILL NOT SHIFT - THEN WHEN IT FINALLY DOES SHIFT IT FLUCTUATES SPEED AND DOESN'T MAINTAIN SPEED. IT'S NOT SAFE GETTIN ON THE EXPRESSWAY OR WHEN YOU CHANGE LANES AND TRY TO KEEP UP WITH TRAFFIC AROUND YOU. AT FIRST IT WOULD BE SOMETIMES. NOW IT IS MORE CONSTANT

WHILE DRIVING HOME ON US HIGHWAY. SPEED OF 55 MPH POSTED SPEED LIMIT. THE ENGINE STARTED TO KNOCK LOUDLY AND IT LOST POWER. I ALMOST GOT HIT GETTING IT TO THE SHOULDER OF THE HIGHWAY. OIL LIGHT WAS ON. CHECKED THE OIL AND ADDED 3 QUARTS. STARTED ENGINE AGAIN AND OIL LIGHT WENT OUT AND KNOCKING WAS REDUCED. DROVE ANOTHER 4 MILES AND THE ENGINE STARTED TO KNOCK LOUDLY AGAIN AND IT LOST OF POWER AGAIN. BARLEY MADE IT HOME BY COASTING DOWNHILL. RECENT OIL CHANGE AND HAVE MAINT RECORDS. NO LEAKAGE, NO SMOKE FROM TAIL PIPE. OIL PRESSURE LIGHT NEVER CAME ON UNTIL IT WAS OUT OF OIL. I READ MANY POSTS OF OTHERS HAVING THE SAME EXACT THING AS WHAT HAPPEN TO ME.

Mileage: 80,100

CATALYTIC OVERHEATING, BURNT OUT THE SPARK PLUGS AND HARNESS. CAR LOST ALL POWER AND WOULD NOT GO FASTER THAN ABOUT 20MPH WHICH WAS VERY DANGEROUS IN TRAFFIC. CAR HAD TO BE TOWED. ALL OTHER 2016 KIA SOUL WITH 1.6L I-4 DOHC GASOLINE DIRECT INJECTION (GDI) HAVE BEEN INCLUDED IN RECALL TO FIX THIS ISSUE AND THIS SERIES OF VIN SHOULD BE INCLUDED AND COVERED AS WELL. CAN LEAD TO TOTAL ENGINE FAILURE AND REPLACEMENT NECESSARY. DEALERSHIP NOW WANTS $2000 TO FIX THIS ISSUE THAT MAY HAVE ALREADY DONE PERMANENT DAMAGE TO THE ENGINE. THIS WOULD LEAVE US FOOTING THE BILL FOR REPLACEMENT ENGINE THAT IS NEEDED LATER BECAUSE OF DAMAGE DONE WHEN MOTOR WAS BURNING GAS TOO HOT. THIS KIA SOUL NEEDS TO BE ADDED TO THE RECALL ALREADY IN INSISTENCE.

Mileage: 95,000

WAS DRIVING DOWN THE HIGHWAY WHEN MY VEHICLE BEGAN RATTLING AND STOPPED RUNNING. PULLED OFF THE HIGHWAY TO ASSESS THE ISSUE AND IT SEEMED AS IF THERE WAS NO OIL IN THE CAR. I PURCHASED THE VEHICLE A MONTH AND A HALF PRIOR TO THIS INCIDENT AND THE ENGINE OIL WAS FINE AS WELL AS THERE WAS STILL 2,000 MILES TO GO BEFORE THE NEXT OIL CHANGE. UPON DOING SOME RESEARCH TO SEE IF THERE WAS A RECALL, IT SEEMS THAT THERE WAS A RECALL ON 2016 KIA SOULS FOR THE 1.6L ENGINE VERSION OF MY VEHICLE. I HAVE THE 2.0L ENGINE. MORE INVESTIGATION SHOWS THAT THIS IS AN ISSUE ACROSS THE BOARD WITH BOTH VERSIONS OF THE 2016 KIA SOUL, BUT THE 2.0L VERSION HAS NOT BEEN RECALLED. THE KIA RECALL I AM REFERRING TO IS: 19V120000 IN WHICH "HIGH EXHAUST GAS TEMPERATURES MAY DAMAGE THE CATALYTIC CONVERTER, POSSIBLY RESULTING IN ABNORMAL ENGINE COMBUSTION AND DAMAGE TO ONE OR MORE OF THE ENGINE'S PISTONS AND POSSIBLE PISTON CONNECTING ROD FAILURE. PISTON DAMAGE MAY RESULT IN AN ENGINE STALL, INCREASING THE RISK OF A CRASH. A BROKEN CONNECTING ROD MAY PUNCTURE THE ENGINE BLOCK ALLOWING ENGINE OIL TO ESCAPE. THE LEAKING OIL MAY CONTACT THE EXHAUST, INCREASING THE RISK OF A FIRE." I DO BELIEVE THAT THIS IS THE SAME ISSUE THAT MY VEHICLE EXPERIENCED.

Mileage: 103,000

LAST MONTH I TOOK MY CAR TO THE DEALERSHIP FOR AN ECU UPDATE WHICH KIA IS CALLING A 'PRODUCT IMPROVEMENT CAMPAIGN' FOR THE CARS COMPUTER SYSTEM TO PUT IT INTO LIMP HOME MODE, NOW A MONTH LATER WHILE ON MY WAY HOME FROM WORK WHEN I TURNED ONTO A STREET 2 NIGHTS IN A ROW THE OIL LIGHT WAS FLASHING BUT WENT OFF AFTER I MADE IT THROUGH THE TURN, AND I CHECKED THE OIL LEVEL THE SECOND NIGHT AND THE DIPSTICK HAD LITTLE TO NO VISIBLE OIL ON IT BUT THE OIL LIGHT STILL DOES NOT ILLUMINATE WHEN DRIVING OR WHEN IDILING ONLY WHEN TURNING WITH MOMENTUM, BUT THE 2.0 ENGINES ARE KNOWN TO DESTROY THEMSELVES DUE TO ROD BERING DAMAGE AND THAT UPDATE THEY DID SERVED TO FIVE AND EARLY ALERT AS TO WHEN IT DETECTS KNOCK BUT THESE ENGINES ARE ALSO KNOWN TO BURN OIL AND THE 2014-2015 MODEL YEARS ARE RECALLED FOR ENGINE FIRES BUT KIA SHOULD RECALL ALL THESE ENGINES SINCE THEY BURN OIL AND ARE DANGEROUS TO DRIVE BECAUSE THE OIL LIGHT IS NOT ILLUMINATING WHEN THE OIL IS CRITICALLY LOW AND NOW ENGINE DAMAGE MAY ALREADY BE PRESENT ON TOP OF THE KNOWN DEFECT IN THESE ENGINES.

Mileage: 61,700

MY 2016 KIA SOUL HAS CHECK ENGINE LIGHT MALFUNCTION. NO MECHANIC HAS DETERMINED WHAT IS THE CAUSE AND HOW TO CORRECT THIS MATTER. THE CAR HAS PROBLEMS WITH IDLING, AND PERFORMANCE. THE CAR HAS ONLY 37K MILES. AFTER SPENDING OVER $300, I WAS TOLD SORRY WE HAVE NO ANSWER. JUST IGNORE THE PROBLEM. WHAT HAPPENS IF IT CAUSES A FIRE OR BREAKS DOWN ON THE HIGHWAY? THE INTERNET IS INUNDATED WITH THE SAME ISSUE. KIA DEALERSHIPS CAN'T SEE MY CAR, BECAUSE THEY HAVE TOO MANY RECALLED CARS FOR ENGINE FIRES. WHAT IF MY CAR EXPLODES??? CATCHES FIRE? THERE IS SOMETHING WRONG WITH THIS CAR. I WANT IT RECALLED.

Mileage: 37,000

2016 KIA SOUL 2.0 ENGINE LOSES POWER INTERMITTING ENGINE LIGHT INTERMITTING OIL LIGHT AND POSSIBLY RODS KNOCKING THE HIGHWAY AND TURNING

Mileage: 99,120

I HAD RECEIVED MY LAST AN OIL CHANGE ON 8/3/2020 AT 78,901 MILES ON 10/20/2020 MY CARS OIL LIGHT TURNED ON WHILE IDLING, I TURNED DOWN MY MUSIC AND HEARD THE ENGINE HAD A SLIGHT RATTLE. I DROVE LESS THAN 6 MILES TRYING TO GET TO THE NEAREST SERVICE LOCATION AND THE ENGINE STALLED CAUSING ME TO PULL OVER ON THE SIDE OF THE HIGHWAY. UPON INSPECTING THE DIPSTICK IT WAS DETERMINED THAT THERE WAS LITTLE OIL ON MY DIPSTICK AND I WAS SITTING AT LESS THAN 81,500 MILES. I FILLED THE ENGINE WITH OIL IN HOPES TO GET IT GOING AND IT DID TURN ON BUT WAS MAKING AN EVEN LOUDER RATTLING NOISE. CHECKING THE DIPSTICK AGAIN, PIECES OF METAL COULD BE SEEN IN THE VERY BLACK OIL. THIS IS A SIMILAR COMPLAINT TO OTHER ENGINE RECALLS KIA HAS PUT OUT FOR SIMILAR ENGINES PRODUCED DURING THE SAME TIME FRAME. I TOOK MY VEHICLE TO THE LOCAL KIA DEALERSHIP AND NEITHER THEM NOR MY SERVICE AGREEMENT PROVIDER AGREED TO COVER REPAIR COSTS.

Mileage: 81,268

WHEN I CALLED THE DEALERSHIP ABOUT THE CODE THAT POPPED UP WHEN I USED MY READER TO READ THE CHECK ENGINE LIGHT THAT POPPED UP TWO DAYS BEFORE THANKSGIVING. IT SAID IT WAS THE CATALYTIC CONVERTER. THE KIA LADY TOOK MY VIN AND SAID THERE WAS NO RECALLS BUT EVERYONE WITH MY CAR WAS CALLING IN ABOUT IT. AND THE PART ITSELF IS 1200 DOLLARS. HOW MANY OTHERS HAVE TO GO THROUGH THE EXACT SAME THING WHICH ALSO SAYS IT CAN RESULT IN LOSS OF CONTROL. AS A MOTHER WITH A TODDLER WHO CHOSE THIS CAR BASED ON ITS AFFORDABILITY AND SAFETY FEATURES. THIS IS UNACCEPTABLE. THERE NEEDS TO BE AN ISSUE RECALLED IMMEDIATELY. THE CAR IS A 2016 KIA. THERES SHOULD BE NO REASON THAT I WOULD HAVE TO PAY 3000 DOLLARS TO REPLACE A PART THAT EVERYONE'S HAVING TO REPLACE OR YOUR CAR WILL LITERALLY BREAK DOWN FOR GOOD. THE PO50A CODE.

Mileage: 75,000

KIA ISSUED A RECALL FOR A SOFTWARE UPDATE. AFTER HAVING A KIA DEALER INSTALL THE SOFTWARE UPDATE MY 2016 KIA SOUL BEGAN EXPERIENCING ENGINE STALLING. THIS WAS IMMEDIATELY AFTER LEAVING THE DEALERSHIP. I TOOK THE VEHICLE BACK TO THE DEALER AND THEY INFORMED ME THAT THE CATALYTIC CONVERTER WAS DAMAGED, CAUSING MY ISSUE. THEY ARE ALSO CLAIMING NO ERROR CODES HAVE BEEN DETECTED, EVEN THOUGH MY CHECK ENGINE LIGHT ILLUMINATED BEFORE AND AFTER THE SOFTWARE UPDATE. MY ENGINE ALSO HAD A KNOCK BEFORE THE SOFTWARE UPDATED. THE KNOCK OCCURRED DURING ACCELERATION AND DECELERATION. THE DEALERSHIP REFUSES TO CHECK FOR ENGINE DAMAGE, EVEN THOUGH THE SOFTWARE RECALL STATES THEY WILL REPAIR ENGINE DAMAGE CAUSED BY THE FAULTY SOFTWARE. THERE ARE ALSO RECALLS ON SIMILAR YEAR KIA SOUL VEHICLES THAT INVOLVE THE FAULTY SOFTWARE AND CATALYTIC CONVERTER DAMAGE. THIS VEHICLE CONDITION IS DANGEROUS AND IS GOING TO GET PEOPLE INJURED OR KILLED.

Mileage: 115,000

UPON PARKING MY CAR I NOTICED THE ENGINE WAS ON FIRE. SMOKE AND FLAMES WERE COMING FROM UP UNDER THE HOOD. THE CAR WAS DECLARED A TOTAL LOSS BY MY INSURANCE COMPANY AND THE FIRE WAS DEEMED ELECTRICAL IN NATURE.

Mileage: 108,076

CAR STOP WORKING AND CATALYTIC CONVERTER BLEW

Mileage: 80,000

MOTOR BLEW UP AT 73,000 MILES KIA WOULDN'T UP HOLD WARRANTY SO I BOUGHT A SHORT BLOCK FROM KIA MOTORS HAD IT REPLACED AND IN LESS THAN 5 MIN OIL LIGHT CAME ON AND NEW SHORT BLOCK HAD ALREADY SPUN A BEARING KIA WOULDN'T UP HOLD WARRANTY ON NEW SHORT BLOCK EITHER SO I HAD TO JUNK A CAR I STILL OWED OVER 12,000.00 ON

Mileage: 73,000

TL* THE CONTACT OWNS A 2016 KIA SOUL. THE CONTACT STATED THAT WHILE DRIVING 60 MPH, THE VEHICLE LOSS POWER AS THE CONTACT VEERED TO THE SHOULDER OF THE ROAD. THE CONTACT TURNED THE VEHICLE OFF WAITED FOR A FEW MINUTES, TURNED THE VEHICLE BACK ON WHICH RESUMED NORMAL OPERATION. THE VEHICLE WAS TAKEN TO RICART AUTOMOTIVE GROUP (4255 S. HAMILTON RD, GROVEPORT, OH 43125, (614) 836-5321) WHERE IT WAS DIAGNOSED AND DETERMINED THAT THE EXHAUST MANIFOLD CONVERTER FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE RECURRED. THE CONTACT MENTIONED NHTSA CAMPAIGN NUMBER: 19V120000 (ENGINE, ENGINE AND ENGINE COOLING) AS A POSSIBLE SOLUTION TO THE FAILURE HOWEVER, THE VIN WAS NOT INCLUDED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 85,665.

Mileage: 85,665

MY CAR EXPERIENCED A COMPLETE LOSS OF POWER. MAKING IT IMPOSSIBLE TO TRAVEL OVER 50 MPH. NO CHECK ENGINE LIGHT OR CODE THROWN. BROUGHT TO KIA DEALERSHIP AND AFTER 3 WEEKS DISCOVERED THE CATALYTIC CONVERTER WAS CLOGGED AND MELTED. REPLACED 90 DAYS AGO. SECOND IS NOW DESTROYED AND MELTED. WANTS TO INSTALL THE THIRD. SAYS MOTOR IS FINE, NOT RUNNING RICH OR LEAN. NOTHING THEY CAN DO FOR ME AND THEY JUST HAVE TO KEEP UP WITH THIS $3,000 REPAIR EVERY 3 MONTHS AS IT FAILS. VEHICLE IS COMPLETELY UNSAFE TO DRIVE. CONVERTER BEING CLOGGED CAUSES IT TO SHUT DOWN ON THE HIGHWAY. KIA SAYS NOTHING THEY CAN DO, JUST NEED TO KEEP REPLACING THE CONVERTER EVERY FEW MONTHS. A CONVERTER RATED TO LAST 10+ YEARS. HIGHLY UNUSUAL. SPOKE TO OTHER MECHANICS AND THEY BELIEVED THERE WAS A RECALL ON MY CONVERTER FOR THIS REASON BUT MY BIN SHOWS NO RECALL. PLEASE HELP.

Mileage: 78,000

AT ABOUT 50 MPH ON A MAIN ROAD THE OIL PRESSURE LIGHT LIGHTED UP. SECONDS LATER THE ENGINE GOT LOUD AND SPILLED A LOT OF OIL ON THE ROAD. LOTS OF SMOKE CAME OUT OF THE ENGINE COMPARTMENT. THE ENGINE BLOCK HAD A HUGE HOLE. LUCKILY THE OIL FUMES DID NOT IGNITE AS THE ENGINE WAS NOT TO HOT, BECAUSE THE DRIVE JUST STARTED SOME MINUTES BEFORE. WITH THE CAR WE BOUGHT A WARRANTY EXTENSION AND THE INSURANCE PAID FOR THE ENGINE REPLACEMENT. THE COST OF THE ENGINE REPLACEMENT WITH A USED ENGINE WAS MORE THAN USD 8.000. WHILE THE CAR WAS AT THE GARAGE WE RECEIVED A RECALL FOR A KSDS SOFTWARE UPDATE TO SENSOR AN ENGINE ISSUE WITH EXCESSIVE CONNECTING ROD BEARING DAMAGE. NOW KIA IS NOT WILLING TO IMPLEMENT THE EXTENDED 120,000 MILE ENGINE WARRANTY DUE TO THE KSDS UPDATE FOR THE CONNECTING ROD BEARING DAMAGE ISSUE TO THE SWAPPED ENGINE. HAD EXTENDED E-MAIL COMMUNICATION WITH KIA ABOUT THAT. KIA CLAIMS THE WARRANTY IS CAR AGE/MILEAGE RELATED, NOT ENGINE RELATED.

Mileage: 10

AUGUST 28, 2020 I RECIEVED A LETTER FROM KIA CORPORATE HEADQUARTERS STATING A RECALL ON A 2014 - 2016 KIA SOUL CONDUCTING SOFTWARE UPDATE ON ENGINE TO PROTECT THE ENGINE. GOT THAT COMPLETED AND SEVERAL WEEKS LATER WENT BACK TO THE KIA DEALERSHIP FOR AN OIL CHANGE, WAS ASKED DID I GIVE A GOOD REVIEW FOR KIA AND THE GUY APPEARED UPSSET, ANYWHO AFTER THAT OIL CHANGE MY KIA STARTED TO RUN SLOW AND WOULD NOT ACCERATE TO THE NORMAL SPEED OR SEEMS TO STOP. ASK A MECHANIC AND SAID IT SOUNDS LIKKE THE CATALYTIC CONVERTER. I LOOK UP INFORMATION ON KIA AND THERE IS A RECALL FOR CATALYTIC CONVERTER, HOWEVER, THE DEALERSHIP IS CHECKING FOR OTHER THINGS. HOW DO I PROTECT MY CAR?

WHILE DRIVING ON THE FREEWAY (70MPH) , THE ENGINE BEGAN TO KNOCK AND SHAKE THE CAR. THEN THERE WAS A BANG, AND SEVERAL PUFFS OF WHITE SMOKE, AND THE CAR DIED. WE HAD IT TOWED TO THE SHOP, AND THEY TOLD US THAT A PISTON SHOT THROUGH THE BOTTOM OF THE ENGINE BLOCK, AND DRAINED ALL THE OIL IN THE CAR. THE ENTIRE ENGINE WOULD NEED TO BE REPLACED. QUOTED COST TO REPAIR 9K FOR A USED ENGINE, 15K FOR A NEW ENGINE. THE CAR WAS WELL MAINTAINED, AND SERVICED REGULARLY.*DT CONSUMER STATED FOLLOWING CODES FROM DIAGNOSTIC P0326, P0014 P0303.*JB*DT CONSUMER STATEDMANUFACTURER COULD NOT DO ANYTHING ABOUT.*JB

Mileage: 108,307

2016 KIA SOUL 2.0L SERVICED REGULARLY RUNNING FULL SYNTHETIC. OIL CHANGED 10/1/2020, ON 10/19/2020 THE OIL WAS CHECKED IN THE MORNING AND FULL AT THAT TIME, ON WEDNESDAY 10/21/20 CHECK ENGINE LIGHT CAME ON - CODE WAS PO441 WHICH IS AN EVAP ISSUE, BUT CAR STARTED KNOCKING PRETTY BAD WHILE DRIVING ON THE HIGHWAY. PULLED INTO GAS STATION IMMEDIATELY AND CHECKED THE OIL AND THE OIL HAD DISAPPEARED COMPLETELY, NOT EVEN REGISTERING ON THE DIP STICK. TRIED TO ADD OIL AT THIS POINT BUT IT WAS TOO LATE THE ENGINE HAD THROWN A ROD.

Mileage: 122,657

LAST SUMMER WE WERE ON VACATION, DRIVING FROM TEXAS TO KANSAS. WHILE DRIVING ON THE HIGHWAY, WE NOTICED THAT THE ENGINE STARTED SOUNDING LIKE A DIESEL ENGINE. I PULLED OVER TO THE SHOULDER, SHUT THE ENGINE OFF AND CHECKED THE OIL. I NOTICED THAT WE HAD SPONTANEOUSLY LOST OIL. NO LEAKS OR ANYTHING. WE PULLED INTO AN AUTO PARTS STORE AND PURCHASED 3 QUARTS OF 5W-20 SYNTHETIC CASTROL GTX SYNTHETIC OIL, I ADDED THE OIL AND THE RATTLING STOPPED. NOW THE ENGINE AGAIN HAS DONE THE SAME THING AND NOW ITS IN NEED OF EXPENSIVE REPAIRS BECAUSE THE ENGINE HAS A PISTON ROD KNOCK DUE TO SPONTANEOUS OIL LOSS.

Mileage: 65,000

I WAS ON MY INTO WORK AND MY VEHICLE STARTED TO SLOW DONE ON THE HIGHWAY. I WAS TOLD SOMETHING POPPED OUT UNDER NEATH MY VEHICLE AND THE VEHICLE STARTED TO SMOKE. SOME SORT OF A ROD THAT MUST OF CAME OFF. I HAD THIS TOWED TO OUR COMPANY MECHANIC AND THEY SAID THAT I MIGHT HAVE TO REPLACE THE WHOLE ENGINE.

Mileage: 126,700

I WAS DRIVING NORMAL AND THE CAR JUST STOPPED WHEN I TRIED TO DRIVE SHE HAD A LOUD NOISE AND NO POWER

Mileage: 102,626

CATILAC CONVERTER. KIA REFUSED TO FIX SAYS NOT A RECALL. BUT 2017 KIA MANUFACTURING SAYS IT'S A RECALL AND NOW MY CHECK ENGINE LIGHT APPEARS AND THAT NEEDS TO BE FIXED

WHILE DRIVING MY KIA SOUL ON A CITY ROAD I PULLED OVER TO LET A CAR PASS. I WAS STILL IN GEAR AND ONCE THE CAR PASSED I WENT TO PULL BACK ON TO THE ROAD AND THE CAR WOULD NOT MOVE. I THEN NOTICED THAT IT HAD STALLED. WE TRIED TO START IT AGAIN BUT IT WOULD NOT TURN OVER. NO LEAKING OIL AND THE OIL WAS FULL. I DO A FULL SYNTHETIC OIL CHANGE EVERY 3-4000 MILES. WE THEN TOWED IT TO OUR KIA DEALER. THEY SAID THAT THE ENGINE SEIZED. AFTER SOME RESEARCH I FOUND OUT ABOUT THE RECALL FOR THE ENGINES AND THE PROBLEMS. AFTER 2 MONTHS THEY JUST INFORMED ME THAT IT DOESN'T FIT THE RECALL. EVEN THOUGH THE ENGINE CLEARLY FALLS WITHIN THE PARAMETERS OF THE CHRONIC PROBLEMS.

Mileage: 124,000

RECALL 19V120000; SC176 EXCESSIVE OIL CONSUMPTION. MANUFACTURER WILL NOT HONOR WARRANTY AND IS AWARE OF PROBLEM. I AM BEING TOLD COSTS INVOLVED WITH THIS ISSUE ARE NOT WARRANTY AND TO BE PAID OUT OF POCKET DESPITE KNOWN PROBLEM.

Mileage: 60,000

8/1/20 DRIVING ON HWY 231 AT 65MPH WHEN MY CAR FELT LIKE IT WAS STALLING, PULLED OVER AND TURNED ENGINE OFF.IT WOULD CRANK BUT ONLY GO APPROXIMATELY 20 MPH OR REV TO ABOUT 2000 RPM, THEN JUST PUTTER OUT. AT TUFFYS WHERE IT WAS SAID "NOTHING WAS CODING". SAID NEEDED KNEW FUEL PUMP FOR $1600. THAT WAS REPLACED BUT WAS NOT THE ISSUE.HE SAID THERE IS AN ACTIVE RECALL ASSOCIATED W/ CAR AND TO GET IT TO THE LOCAL KIA DEALERSHIP.I IMMEDIATELY STARTED RESEARCHING AN FOUND RECALL 19V120000, I CALLED KIA 800# AND WAS TOLD THERE WAS NO RECALL ASSOCIATED W/ CAR AND THAT THEIR SEARCH IS VIN SPECIFIC AND WAS NO ACTIVE RECALLS ON THIS CAR. I CONTINUED TO RESEARCH, CALLED BACK AND YES INDEED THERE WAS A RECALL. CAR ARRIVED THERE FRIDAY 8/7/20 AT 9:30 AM. SPOKE W/ CHUCK AND WAS NOT GIVEN ANY DETAILS THOUGH I CALLED HIM DAILY.FOLLOWING FRIDAY(8/14/20) I SPOKE W/ JARED WHO SAID THEY WERN'T SURE BUT IT WAS LOOKING LIKE POSSIBLY A RECALL ISSUE BUT THAT THEY WEREN'T SURE AND TO CALL BACK AND THEY COULD GET ME SET UP W/ A RENTAL CAR BECAUSE THE ENGINE LIKELY NEEDED REPLACING. AN HOUR AND A HALF LATER A WOMEN LEFT ME A VOICEMAIL ASKING ME TO GET RECEIPTS OF ALL OIL CHANGES DONE ON VEHICLE. I STILL HAD NO EXPLANATION ON WHAT WAS WRONG WITH MY CAR.GAVE 2 RECEIPTS BUT WAS NOT REALLY SURE THE PERTINENCE IF THIS WAS A MANUFACTURE RECALL. KIA SAYS THE ONLY RECALL WAS FOR A SYSTEM UPDATE. WHEN ASKED HIM IF THIS HAD BEEN DONE HE SAID NO. BUT I HAD PREVIOUSLY BEEN TOLD BY ROBERT AT 1800 KIA THAT THIS HAD BEEN DONE.I TOLD JARED THIS AND HE SAID "WE PROBABLY JUST TOLD TECH SUPPORT THAT" WHEN I DEMANDED TO KNOW IF SYSTEM UPDATE HAD BEEN DONE HE PUT ME ON HOLD, THEN REPLIED '"OH WELL THAT WAS JUST DONE". HE SAID BUT NONE OF THIS HAS ANYTHING TO DO W/ UR CAR. WHEN ASKED WTF THE ACTAL PROBLEM WAS HE SAID ENGINE WAS KNOCKING DUE TO MY LACK OF MAINTENANCE AND NEEDED A NEW ENGINE BUT IN NO WAY DUE TO A RECALL

Mileage: 41,050

WAS DRIVING CAR AND IT LOST POWER WHILE ON HIGHWAY. CAUSING CARS TO SWERVE TO AVOID HITTING ME. AFTER GOING TO SHOP FOUND OUT IT WAS THE CATALYTIC CONVERTER. CAR WAS ALSO BURNING OIL AND MISFIRING. HAD THE 3 AND 4 COIL RELPACED ,SPARK PLUGS , BUT STILL NOT ABLE TO FIGURE OUT WHAT US CAUSING OIL TO BURN. CAR HAD REGULAR OIL CHANGES. KIA BASICALLY SAID THAT AFTER I FIX THE COILS CAR WOULD BE FINE . WELL IT'S NOT STILL DOING THE SAME THING. I WAS INFORMED THAT IT JUST NEEDS A NEW ENGINE. KIA HAS REFUSED TO HONOR WARRANTY.

Mileage: 76,000

IT'S RUNNING DIFFERENT MAKES STRANGE NOISE AND HAS ENGINE LIGHT ON.

Mileage: 70,357

ENGINE LOSES 3 QUARTS OF OIL BETWEEN SCHEDULED OIL CHANGES. STARTED AT AROUND 70K MILES AND IS GETTING WORSE (NOW AT 90K MILES). THERE IS NO INDICATION OF LOW OIL OR PROBLEM IN THE DRIVER CONTROLS. NO SMOKE FROM BURNING OIL. THIS IS A SAFETY HAZARD AS THE ENGINE CAN DIE SUDDENLY WITH NO WARNING. I HAVE TWO OF THESE CARS AND BOTH HAVE THE SAME PROBLEM. THIS SHOULD BE INVESTIGATED AS THERE ARE MANY OF THESE CARS ON THE ROAD AND IT IS CLEARLY A DESIGN FLAW.

Mileage: 70,000

ENGINE LOSES OIL WITHOUT A LEAK OR ANY EXTERNAL INDICATION (SMOKE, SMELL, DRIVER CONTROLS). IT REQUIRES 1-2 QUARTS ADDED BETWEEN SCHEDULED OIL CHANGES. THIS IS A SAFETY HAZARD AS IT CAN SEIZE ABRUPTLY WITHOUT NOTIFICATION. IT IS A CLEAR DESIGN FLAW.

Mileage: 75,000

TL* THE CONTACT OWNS A 2016 KIA SOUL. THE CONTACT STATED THAT WHILE DRIVING 25 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE RESTARTED AND THE CONTACT DROVE TO HER DESTINATION. THE CONTACT STATED THAT THE FAILURE RECURRED A WEEK LATER AND THE VEHICLE WAS TOWED TO THE RESIDENCE. THE VEHICLE WAS THEN TAKEN TO AN INDEPENDENT MECHANIC HOWEVER, THE MECHANIC WAS UNABLE TO DUPLICATE THE FAILURE. TROPHY KIA DOWNTOWN LOS ANGELES LOCATED AT 1945 S FIGUEROA ST, LOS ANGELES, CA 90007, (213) 342-0802, WAS CONTACTED AND MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE MANUFACTURER HAD NOT BEEN INFORMED OF FAILURE. THE FAILURE MILEAGE WAS 105,000.

Mileage: 105,000

TL* THE CONTACT OWNS A 2016 KIA SOUL. THE CONTACT STATED THAT THE CHECK ENGINE WARNING LIGHT ILLUMINATED AT START-UP. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC TO BE DIAGNOSED. THE MECHANIC RETRIEVED A DTC FAULT CODE REGARDING THE CATALYTIC CONVERTER. THE VEHICLE WAS NOT REPAIRED. A DEALER WAS NOT CONTACTED. THE CONTACT ATTEMPTED TO REACH THE MANUFACTURER BUT WAS UNSUCCESSFUL. THE FAILURE MILEAGE WAS 66,292.

Mileage: 66,292

I LEASED A 2016 KIA SOUL ! FOR MY DAUGHTER. AT THE END OF THE LEASE (AUGUST 2018), I PAID PURCHASED THE VEHICLE FROM THE KIA. 31 MAY 2019 WHILE DRIVING HER CAR THE ENGINE SEIZED IN THE MIDDLE OF THE ROAD. IT WAS TOWED TO DUTCH MILLER KIA OF CHARLOTTE. THE CAR HAD 51,188 MILES. AFTER A WEEK THE DEALER TOLD US THE CAR WASN'T GOING TO BE COVERED UNDER WARRANTY. I THEN FILED A COMPLAINT WITH KIA CUSTOMER RELATIONS WHO REVIEWED THE CASE AND DID NOTHING TO HELP. I SPOKE WITH THE SERVICE MANAGER, BRANT BLACKWELDER WHO AGREED TO SPEAK WITH THE DISTRICT SERVICE MANAGER TO SEE IF THERE WAS ANYTHING THAT COULD BE DONE. ON 26 JUNE, THEY STATED THEY WOULD EXTEND A "GOOD FAITH" OFFER OF REPLACING THE ENGINE, BUT I WOULD BE RESPONSIBLE FOR THE LABOR ($1,700 ESTIMATED). DURING THE 3 MONTHS IT TOOK TO REBUILD THE ENGINE, I WAS FORCED TO PAY FOR ALTERNATE TRANSPORTATION AND PAID $1,517.47 IN RENTAL CAR AND LYFT FEES. THE CAR HAS HAD REGULAR OIL CHANGES AS DIRECTED BY THE MAINTENANCE MINDER. THE LAST OIL CHANGE WAS IN JANUARY WHEN THE VEHICLE HAD 44,586 MILES (6,6602 MILES AGO). THERE WERE NO INDICATIONS THE ENGINE WAS LOW ON OIL: THE MAINTENANCE MINDER, CHECK ENGINE LIGHT, NOR THE LOW OIL LIGHT EVER CAME ON. DURING MY CONVERSATION WITH THE SERVICE MANAGER ON 25 JUNE, HE ADMITTED THAT KIA ENGINES HAVE A PROBLEM WITH BURNING EXCESSIVE AMOUNTS OF OIL EVEN AFTER AS LITTLE AS 2,000 MILES FROM AN OIL CHANGE. AT NO TIME DID KIA DISCLOSE THIS ISSUE OF ENGINES BURNING OIL TO ME OR OTHER OWNERS. WHILE THIS CAR HAS THE 2.0-LITER ENGINE THAT ISN'T CURRENTLY UNDER RECALL, I BELIEVE THIS IS A SIMILAR CASE TO THE 379,000 KIA 1.6-LITER ENGINES THAT HAVE BEEN PREVIOUSLY RECALLED. KIA IS SIMPLY PASSING THE BLAME ON TO CUSTOMERS FOR A KNOWN ISSUE WITH THEIR FAULTY ENGINES. THIS ISSUE IS SIMILAR TO THE 1.6L ENGINES NEEDS TO BE RECALLED.

Mileage: 51,188

MY CAR IS USING EXCESSIVE OIL. THERE IS NO EVIDENCE OF LEAKING EXTERNALLY (ON THE GROUND) OR IN THE ENGINE COMPARTMENT. I GO THROUGH ABOUT 4 QUARTS PER MONTH / 2500 MILES. THE OIL LIGHT HAS NEVER COME ON, EVEN WHEN I HAVE FORGOTTEN TO CHECK AND THE OIL DIPSTICK IS COMPLETELY DRY. THIS COULD BE A HUGE SAFETY ISSUE IF THE ENGINE LOCKS UP AND THROWS A ROD IN THE MIDDLE OF NOWHERE.

KIA HAS 88K MILES AND RECENT OIL CHANGE AND CAR MADE A LOUD NOISE WHILE DRIVING AT 60 MPHON HIGHWAY AND NOW ENGINE MAKES KNOCKING NOISE FROM DETACHED RODS. IT WILL COST OVER $5000 TO FIX( EST.). BOUGHT CAR USED FROM KLAMATH FALLS SUBARU AT 58K MILES

Mileage: 88,001

TL* THE CONTACT OWNS A 2016 KIA SOUL. THE CONTACT STATED THAT WHILE DRIVING 80 MPH, THE VEHICLE STALLED WITH THE CHECK ENGINE WARNING LIGHT ILLUMINATED. THE CONTACT WAS UNABLE TO RESTART THE VEHICLE. THE VEHICLE WAS TOWED TO RIMROCK KIA LOCATED AT 4040 KING AVE W, BILLINGS, MT 59106, (866) 979-1682, WHERE THE CONTACT WAS INFORMED THAT THE ECU SYSTEM SOFTWARE NEEDED TO BE UPDATED. THE SOFTWARE WAS UPDATED HOWEVER, THE CONTACT WAS ALSO INFORMED THAT THE ENGINE NEEDED TO BE REPLACED. THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 19V120000 (ENGINE, ENGINE AND ENGINE COOLING). THE MANUFACTURER WAS INFORMED OF FAILURE. THE FAILURE MILEAGE WAS 130,000.

Mileage: 130,000

TL* THE CONTACT OWNS A 2016 KIA SOUL. THE CONTACT STATED WHILE DRIVING 35 MPH, THERE WAS AN ABNORMAL SOUND COMING FROM THE ENGINE WITH THE CHECK ENGINE WARNING LIGHT ILLUMINATED. THE CONTACT STATED THAT THE VEHICLE CONSUMED ONE QUART OF OIL FOR EVERY 2,500 MILES DRIVEN. THE VEHICLE WAS TAKEN TO KIA OF DAYTON LOCATED AT 8560 TROY PIKE, HUBER HEIGHTS, OH 45424, (877) 862-6928, HOWEVER, THE MECHANIC WAS UNABLE TO DUPLICATE THE FAILURE. THE VEHICLE WAS NEXT TAKEN TO MATT CASTRUCCI KIA LOCATED AT 3013 MALL PARK DR, DAYTON, OH 45459, (855) 250-8987, AND REPAIRED UNDER NHTSA CAMPAIGN NUMBER: 19V120000 (ENGINE, ENGINE AND ENGINE COOLING). THE CONTACT STATED THAT WHILE APPROACHING A TRAFFIC LIGHT, THE VEHICLE HESITATED AND SHUDDERED WITHOUT WARNING. THE CONTACT PULLED OVER AND WAITING FOR APPROXIMATELY 10 MINUTES BEFORE CONTINUING ON TO HER DESTINATION. THE FAILURE RECURRED FOUR TIMES. THE VEHICLE WAS THEN TAKEN TO AN INDEPENDENT MECHANIC TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THERE WAS OIL ON THE SPARK PLUGS, THERE WAS LOW COMPRESSION ON 3 CYLINDERS, AND THAT THE ENGINE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS INFORMED OF FAILURE. THE FAILURE MILEAGE WAS 20,000.*DT*JB

Mileage: 20,000

CAR BURNS OIL AND TODAY LOST ALL POWER TO ENGINEAND MAKES A HORRIBLE SOUND WHILE IN MOTION ON TOWN STREET.

Mileage: 76,000

WAS DRIVING ON THE FREEWAY AND JUST LOST ENGINE PRESSURE AND THE LIGHT CAME ON AND ENGINE DIED. POPPED THE HOOD AND SAW OIL ALL ON THE PASSENGER SIDE OF THE MOTOR. TOWED IT TO THE DEALER AND THEY SAID IT WAS THE ENGINE AND ITS NOT COVERED. SAW THE RECALL GOD THEM ABOUT IT AND THEY DID NOTHING BUT TELL ME THE COST. *TR

Mileage: 80,419

TL* THE CONTACT OWNS A 2016 KIA SOUL. THE CONTACT STATED THAT WHILE HIS WIFE WAS IN A PARKING LOT WITH THE VEHICLE IDLING, THE VEHICLE STALLED WITHOUT WARNING. AN INDEPENDENT MECHANIC INSPECTED THE VEHICLE AND INFORMED THE CONTACT THAT THE BATTERY AND STARTER FUNCTIONED AS DESIGNED. THE LOCAL DEALER AND MANUFACTURER WERE NOT CONTACTED. THE FAILURE MILEAGE WAS 112,000.

Mileage: 112,000

2016 KIA ENGINE DIED WHILE ON CRUISE CONTROL ON THE HIGHWAY AT 70 MPH. PRIOR TO THE STRAIGHT AWAY THE ROUTE WAS A WINDING ROAD WITH WATER ON ONE SIDE AND A MOUNTAIN WALL ON THE OTHER. HAD THIS HAPPENED PRIOR TO THE STRAIGHT AWAY PEOPLE COULD HAVE BEEN KILLED. KIA NEEDS TO BE COMPELLED TO FIX THEIR PRODUCT BEFORE IT HURTS SOME INNOCENT PERSON (S). *TR

Mileage: 85,607

TL* THE CONTACT OWNS A 2016 KIA SOUL. THE CONTACT STATED THAT AT START-UP THE CHECK ENGINE WARNING LIGHT ILLUMINATED. THE CONTACT TOOK THE VEHICLE TO RODEO KIA LOCATED AT 10685 PAPAGO FWY, AVONDALE, AZ 85323, (623) 298-1200) WHO WERE UNABLE TO IDENTIFY THE CAUSE OF THE FAILURE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND A CASE WAS FILED. THE APPROXIMATE FAILURE MILEAGE WAS 31,000.

Mileage: 31,000

I WAS DRIVING AND EVERYTHING SEEMED FINE. I PARKED AND TURNED OFF THE VEHICLE TO PICK UP MY KID FROM DAYCARE AND AS I WAS DRIVING BACK HOME THE VEHICLE STARTED TO STALL AND RUN HIGH RPMS. I WAS GOING ABOUT 20MPH BUT WAS AT 4,000 RPMS. I WAS ABLE TO MAKE IT HOME AND PARKED THE CAR AND CALLED THE DEALERSHIP TO HAVE IT LOOKED AT. AFTER CHECKING THE CAR THEY FOUND IT HAD A BAD CATALYTIC CONVERTER AND FAULTY BATTERY. THE CONVERTER WAS COVERED ON WARRANTY THANKFULLY BUT ENDED UP PAYING $600 FOR A BATTERY AND LABOR. VEHICLE WAS PURCHASED FROM THE DEALERSHIP WITH ONE PREVIOUS OWNER AND APPROXIMATELY 40K MILES ON IT. *TR

Mileage: 50

THE VEHICLE HAS 59,000 MILES AND IS CONSUMING OIL AT A HIGH RATE. A FAULT LIGHT CAME ON PUTTING THE CAR IN LIMP MODE WHERE IT REFUSES TO ACCELERATE. THE DEALERSHIP HAS HAD THE VEHICLE WITH NO RESOLUTION FOR NEARLY A MONTH. THERE ARE REPORTS OF FIRES AND OTHER FATALITIES WITH THIS MODEL AND THE RECALL NEEDS TO BE EXPANDED IN ORDER TO FORCE KIA MOTORS TO BUY-BACK THESE CARS.

Mileage: 59,000

I WILL START THIS REPORT WITH SAYING HOW UTTERLY APPALLED I AM WITH THE "SERVICE" THAT KIA HAS PROVIED REGARDING THIS SAFETY ISSUE. I WAS DRIVING MY 2.0 LITER 2016 KIA SOUL AT 70MPH ON A HIGHWAY WITH MY CHILD IN THE BACKSEAT WHEN MY ENGINE SEIZED AND STARTED KNOCKING. IT SLOWED DOWN TO 40MPH WITHIN SECONDS AND IT IS ONLY BY THE GRACE OF GOD THAT I WAS ABLE TO PULL THE CAR OVER AND TURN ONTO A COUNTRY BACKROAD BEFORE IT JUST SHUT OFF COMPLETELY. WE IMMEDIATELY HAD IT TOWED TO A BODYSHOP OPTIMISTIC THAT IT WAS JUST A MINOR ISSUE. TURNS OUT WE COULDNT HAVE BEEN MORE WRONG. LOW AND BEHOLD THE ENGINE HAD A PISTON ROD THAT FELL OUT OF PLACE CAUSING THE KNOCKING AND THE ENGINE TO START LEAKING OIL AT AN ACCELERATED RATED THROUGH THE CATALYTIC CONVERTER. THE BODYSHOP WAS NICE ENOUGH TO CHECK FOR RECALLS FOR US AND FOUND ONE THAT FITS OUR ISSUES EXACTLY. BUT WHAT DO YOU KNOW ITS ONLY FOR THE 1.6 LITER ENGINE AND OURS WONT BE COVERED BECAUSE ITS A 2.0...EVEN THOUGH ITS THE SAME PROBLEM. SO WE THEN GO ON TO FILING A CLAIM WITH KIA CUSTOMER SERVICE AND PAID TO HAVE TO CAR TOWED TO A KIA DEALERSHIP SO THEY COULD DIAGNOSE WHAT WE ALREADY KNEW. AGAIN HOPEFUL THAT THEY WOULD SEE THE ISSUE AND OFFER TO PAY FOR IT UNDER GOODWILL SINCE IT IS SO COMMON A PROBLEM THROUGHOUT MOST ALL OF THEIR CARS. I WAS BESIDE MYSELF WHEN THEY CAME BACK AND SAID THAT IT WASNT THE SAME PROBLEM AT ALL, EVEN THOUGH THIS MIRRORS THE RECALL ISSUES TO A T. WELL WE ESCALATED THE CLAIM THROUGH CONSUMER AFFAIRS THEY CAME BACK AND STILL DENIED THAT THIS WAS AN ISSUE WITH THEIR CAR. WE ARE NOW HAVING TO LOOK AT TAKING LEGAL ACTIONS TO GET THIS TAKEN CARE OF BECAUSE US BEING A YOUNG COUPLE WITH CHILDREN WE DO NOT HAVE THE $8,000-$12,000 IT WILL TAKE TO REPLACE AN ENGINE THAT SHOULD HAVE NEVER BLOWN. WE KEPT UP WITH OIL, IT WAS UNDER 80,000 MILES, AND HAD NOT HAD ANY ISSUES PRIOR TO THIS INCIDENT. PLEASE RECALL THIS.

Mileage: 79,000

KNOCKING SOUND COMING FROM ENGINE WHILE VEHICLE STATIONARY. DIAGNOSIS POINTS TO DAMAGED PISTON ROD. OIL LEVEL CHECKED FOUND LOW DESPITE APPROPRIATE LEVELS WHEN CHECKED 1500 MILES PRIOR. POSSIBLE CAUSE DUE TO OVERHEATING EMISSIONS SIMILAR IF NOT DIRECTLY RELATED TO THAT OF RECALL #SC176.

Mileage: 88,244

I WAS DRIVING VEHICHLE WHEN I STARTED TO LOSE POWER AND ALL THE DASH LIGHTS CAME ON. I PULLED OVER AND THE CAR STALLED. I TRIED TO RESTART IT AND IT SUDDENLY STARTED SMOKING. I HAD THE CAR TOWED TO INDEPENDENT MECHANIC WHO DIAGOSED THE CAR AND SAID THAT THE ENGINE HAD SEIZED UP AND THAT I WOULD NEED A NEW ENGINE.

Mileage: 193,000

DRIVING TO WORK FROM LUNCH MY CAR STALLED AND THEN COMPLETELY STOPPED IN THE MIDDLE OF THE ROAD. THE ENGINE LIGHT STARTED FLASHING AND THEN MY CAR STARTED TO MOVE AGAIN BUT IT WAS SLUGGISH AND SLOW. IT WONT GO PAST 45 MILES BEFORE SLOWING ALL THE WAY DOWN. I HAD GOT MY CAR RECALLED THREE DAYS BEFORE, THEY SAID NOTHING WAS WRONG WITH THE ENGINE/TRANSMISSION AT THE TIME OF THE RECALL. NOW THREE DAY LATER MY CARS STUCK IN LIMP MODE SHOWING A P0326 CODE.

Mileage: 57,568

WHEN MY CAR SITS FOR HOURS AND YOU CRANK IT AND DRIVE IT AND COME TO YOUR FIRST COMPLETE STOP WHILE STILL IN DRIVE MY CAR WILL SURGE LIKE ITS GOING TO TAKE OFF. I HAVE TAKEN IT TO KIA 5 TIMES AND THEY NEVER FIND ANYTHING WRONG WITH IT. I TOOK IT TO HAVE ANOTHER SHOP LOOK AT IT AND SAID MY CONVERTER WAS STOPPED UP AND HAD TO TAKE IT BACK TO KIA FOR WARRANTY WORK. GOT TO KIA AND THEY FOUND NOTHING WRONG AGAIN BUT MY CAR IS STILL DOING THIS! IT EVEN HAS SMOKE COME OUT OF THE TAIL PIPE WHEN PASSING SOMEONE EVERY NOW AND THEN! ANOTHER PROBLEM I AM HAVING IS WITH MY SUNROOF, IT WILL OPEN BUT NOT CLOSE ALL THE WAY AND THEY ARE REFUSING TO REPLACE ANYTHING ON IT TIL THE MOTOR GOES ALL THEY WAY OUT BUT I AM HAVING TO MANUALLY CLOSE IT SO I AM BASICALLY PAYING MORE FOR A CAR THAT I CAN NOT USE THE FEATURES ON!

Mileage: 57,000

NOVEMBER 2019 WHEN THE CAR ALMOST GOT INTO 60,000 THE ENGINE LIGHT COME UP AND TOOK IT THE DEALERSHIP AND THEY SAY IT A MISTAKE FROM THE COMPUTER. THE ONLY THING WE CAN DO IS WAIT FOR KIA GIVE UP AN UPDATE. HOWEVER, MY LIGHT STILL ON SINCE THAT DAY AND SOMETIME IT LOSES POWER. TODAY IS 02/25/2020

Mileage: 59,650

OIL LIGHT FLICKERS WHILE STOPPED. WHEN ACCELERATING, CAR KNOCKS, RATTLES, AND LOSES POWER. TOOK TO MECHANIC TO CHECK OIL. MECHANIC SAID THERE WAS LESS THAN QUART OF OIL LEFT IN MY CAR AND IT WAS NOT TIME FOR OIL CHANGE. CHECKED TAIL PIPE, WHICH WAS BLACK LIKE OIL HAD BEEN BURNT. RESEARCHED ONLINE AND THERE ARE RECALLS FOR 1.6 ENGINES BUT MINE IS 2.0 ENGINE AND IS DOING THE EXACT SAME THING AS 1.6 ENGINES THAT HAVE BEEN RECALLED. BURNING OIL THROUGH THE EXHAUST DUE TO A LOOSE CAM ROD ON EXHAUST PISTON LIKE THE OTHER RECALLED VEHICLES. KIA NEEDS TO ISSUE A RECALL FOR THE 2.0 ENGINES AS WELL. THERE ARE SEVERAL OTHER COMPLAINTS I HAVE SEEN FOR 2.0 ENGINES IN KIA'S; THEREFORE, A RECALL SEEMS TO BE SUBSTANTIATED. WITH THIS CAR POSSIBLY STALLING AND LOCKING UP IN REGULAR TRAFFIC OR THE INTERSTATE, I AM IN DANGER OF A POSSIBLE WRECK OR CAUSING OTHERS TO WRECK, INJURING ME OR SOMEONE ELSE NEEDLESSLY.

Mileage: 80,000

CHECK ENGINE LIGHT CAME ON WHILE DRIVING TOOK IT TO KALIDY KIA CHECKED CODES DID AN UP GRADE OF CATAYLIC SOFTWARE UPGRADE FOUND FAULTY CATAYLIC CONVERTER THE DEALERSHIP KEPT MY CAR NO I HAVE NO TRANSPORTATION

Mileage: 70,000

VEHICLE LOST POWER WHILE DRIVING ENGINE LIGHT CAME ON STEERING WHEEL GOT HOT

Mileage: 70,234

WHILE DRIVING MY 2016 KIA SOUL GOING APPROX 60MPH MY CAR SORT JERKED LIKE IT WAS GONNA STALL BUT DIDN'T STALL INSTEAD FLASHED THE OIL LIGHT SYMBOL SEVERAL TIMES AND THEN THE CHECK ENGINE LIGHT CAME ON. I PULLED OVER JUST IN TIME FOR THE CAR TO STALL ON THE SIDE OF THE HWY AND THE CAR WAS MAKING A RATTLE SOUND UNDER THE ENGINE WHEN CRANKED SO I LEFT IT OFF. THE NEXT DAY I TOWED IT TO A KIA DEALERSHIP AND WAS ADVISED THAT THE ENGINE NEEDED TO BE REPLACED DUE TO A ROD COMING LOOSE IN THE ENGINE WHICH WOULD COST UPWARDS OF $6500-$7000. WHICH IS HALF OF WHAT I OWE THE BANK ON THE CAR UPON DOING SOME ONLINE RESEARCH I SEE THAT WELL OVER 616,000 OTHER CARS LIKE MINES HAVE REPORTED THE SAME ISSUE AND KIA HAS RECALLED THE 1.6 LITER ENGINE BUT NOT THE 2.0 LITER ENGINE IN MY CAR. WITH ALL THEIR CARS HAVING THE SAME EXACT ISSUE KIA NEEDS TO RECALL ALL OF THESE FAULTY ENGINES AND FIX THEM FREE OF CHARGE. FURTHER RESEARCH STATED THAT THE MANUFACTURER OF THESE ENGINES HAS HAD RECALLS OF THEIR ENGINES IN KIA'S AND HYUNDAI'S SINCE 2012 AND THERE ARE SEVERAL CLASS ACTION LAWSUITS FROM ANGRY CUSTOMERS. PLEASE ISSUE A RECALL.

Mileage: 73,567

85K MILES 2016 KIA SOUL. TURNING FROM A STOP INTO SLOW ONCOMING SIDE STREET TRAFFIC, LOSS OF ACCELERATION POWER. RPMS TO 4, SLIGHT REV, BUT NO POWER. COULD NOT GO OVER 20 OR SO MPH. SLIGHT LOW RATTLE WHEN PULLED OVER (WITHIN 2 BLOCKS OF ISSUE). OIL LIGHT FLICKER. RAN 'FIX'D' DIAGNOSTIC. NOTHING. DRIVE SLOWLY 4 OR SO MORE MILES TO DESTINATION. OIL LIGHT FLICKERED UPON ARRIVAL. RAN DIAGNOSTIC AGAIN AFTER PARKING. CAMSHAFT POSITION TIMING SENSOR PULLS UP. CHECKED OIL. LOW. FILLED OIL. NEXT MORNING DRIVE 1 MORE MILE TO AAA APPROVED SHOP. THEY DO NOT MENTION CAMSHAFT SENSOR. THEY SAY OIL PRESSURE LOW EVEN WITH OIL, ENGINE ABOUT TO SEIZE UP. KNOCKING SOUND LOUD AFTER THEIR ASSESSMENT AND HOWEVER LONG THEY DROVE IT. I LOOKED ONLINE AND SAW SEVERAL MENTIONS OF KIA SOULS WITH LESS MILEAGE AND SAME PROBLEM - LOSS POWER. ENGINE QUITTING. NO CHECK ENGINE LIGHT EVER CAME ON. OIL LIGHT ONLY FLICKERED WHEN PARKING, AND CAR WAS TOPPED WITH OIL WITHIN 4 OR SO MILES OF THIS. NO OIL LEAKS EVIDENT. CAR WAS UP TO DATE ON MAINTENANCE AND OIL CHANGES AT RECOMMENDED SCHEDULE.

Mileage: 85,000

TL* THE CONTACT OWNS A 2016 KIA SOUL. WHILE DRIVING, THE VEHICLE BEGAN TO HESITATE AND WOULD NOT ACCELERATE PAST 30 MPH. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE CONTACT WAS ABLE TO PARK ON THE SIDE THE ROAD. THE VEHICLE WAS NOT ABLE TO BE DRIVEN AND WAS TOWED TO LEV KIA OF FRAMINGHAM (LOCATED AT 510 COCHITUATE RD, FRAMINGHAM, MA 01701, (508) 879-5555) WHERE IT WAS DIAGNOSED THAT THE CATALYTIC CONVERTER NEEDED TO BE REPLACED. THE CONTACT ASSOCIATED THE FAILURE WITH NHTSA CAMPAIGN NUMBER: 19V120000 (ENGINE, ENGINE AND ENGINE COOLING). THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 107,000. *LN *TR

Mileage: 107,000

THE CAR WAS BEING DRIVEN ON A CITY STREET. THE CAR BEGAN TO MAKE KNOCKING NOISE COMING FROM THE ENGINE. AS I ACCELERATED, THE KNOCKING NOISE WOULD INCREASE. THE NOISE WOULD CONTINUE EVEN IF THE CAR WAS DOING A TURN. ALSO BEING STATIONARY, THE VEHICLE WOULD BE WITH THAT KNOCKING NOISE.

Mileage: 50,000

IN MOTION GOING ABOUT 50 MILES PER HOUR WHEN VEHICLE MADE A KIND OF CRACKLING NOISE AND FELT A SLIGHT SPUTTERING LIKE IT WAS GOING TO STALL. PULLED OVER IMMEDIATELY TO CHECK ENGINE. AFTER CHECKING FLUIDS WHILE VEHICLE WAS OFF STARTED VEHICLE AGAIN. IMMEDIATELY HEARD EVEN LOUDER CRACKLING AND CLANKING NOISES. TURNED IT OFF AGAIN. TRIED AGAIN TO CRANK AND SWITCHED INTO DIFFERENT GEAR TO SEE IF NOISE CHANGED AND IT GOT QUIETER WHEN CHANGING HEARD BUT THEN WHEN RIGHT BACK TO LOUD NOISES. AFTER LETTING IT SIT THAT AFTERNOON HAD TO DRIVE IT HOME A SHORT DISTANCE BUT DID SO VERY CAREFULLY TRYING NOT TO STRAIN THE ENGINE. THEN HAD IT TOWED THE NEXT DAY TO LOCAL DEALERSHIP. ENGINE ISSUE, BROKEN CONNECTING ROD CLANKING AROUND IN ENGINE DAMAGED THE ENGINE BLOCK. AFTER RESEARCHING I FOUND THERE WAS A RECALL FOR THIS ISSUE BUT THAT MY KIA SOUL PLUS WITH THE 2.0L ENGINE WAS NOT INCLUDED. I SCOURED THE WEB LOOKING FOR OTHER PLUS OR EXCLAIM SOUL OWNERS WITH SIMILAR ISSUES AND THERE WAS NO SHORTAGE. I THINK THE 2.0 L ENGINE NEEDS TO BE INCLUDED WITH THIS RECALL ISSUE. THANK YOU FOR YOUR TIME.

Mileage: 63,000

TL* THE CONTACT OWNS A 2016 KIA SOUL. THE CONTACT EXPERIENCED MULTIPLE FAILURES WITH THE VEHICLE AND STATED THAT THE STEERING CONTROL MODULE, ELECTRICAL SYSTEM, AND CATALYTIC CONVERTER BECAME DEFECTIVE WITHOUT WARNING. THE CONTACT DISCOVERED NHTSA CAMPAIGN NUMBER: 17V608000 (STEERING) AND NHTSA CAMPAIGN NUMBER: 19V120000 (ENGINE, ENGINE AND ENGINE COOLING); HOWEVER, THE VIN WAS NOT INCLUDED IN THE RECALLS. ALSO, WHILE THE VEHICLE WAS IDLING, THE ENGINE SHOOK AND A SULFUR ODOR EMITTED FROM THE VEHICLE. THE CONTACT TOOK THE VEHICLE TO FIRST KIA (2081 1ST ST, SIMI VALLEY, CA 93065, (805) 624-4044), BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 42,000.

Mileage: 42,000

TL* THE CONTACT OWNS A 2016 KIA SOUL. WHILE DRIVING 60 MPH, THE CONTACT HEARD AN ABNORMAL KNOCKING NOISE WITHOUT WARNING. THE VEHICLE LOST POWER AND THE CONTACT MANAGED TO VEER TO THE SHOULDER OF THE ROAD WHERE SMOKE WAS NOTICED COMING FROM THE HOOD. THERE WERE NO FLAMES; HOWEVER, THE FIRE DEPARTMENT WAS CONTACTED ANYWAY. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHO INFORMED THE CONTACT TO TAKE THE VEHICLE TO UNIVERSITY KIA OF DURHAM (5105 DURHAM-CHAPEL HILL BLVD, DURHAM, NC 27707, (919) 572-1700). THE DEALER DIAGNOSED THAT THE ENGINE NEEDED TO BE REPLACED. THE CONTACT REFERENCED NHTSA CAMPAIGN NUMBER: 19V120000 (ENGINE, ENGINE AND ENGINE COOLING). THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 67,000.

Mileage: 67,000

CAR ENGINE LIGHT CAME ON. DIAGNOSTIC WAS RUN BY PRIVATE MECHANIC. THE CODE THAT POPPED INDICATED THAT IT COULD BE A CATALYTIC CONVERTER PROBLEM.MECHANIC DROPPED A CAMERA ON AND THE CATALYTIC CONVERTER HAS MELTED DUE TO WHAT HE ASSUMES IS EXCESSIVE HEAT. MECHANIC INDICATES THAT THIS DOES NOT MAKE SENSE GIVEN THE LOW MILEAGE OF THE VEHICLE.

Mileage: 78,062

TL* THE CONTACT OWNS A 2016 KIA SOUL. WHILE TRAVELING 35 MPH, THE VEHICLE STALLED WITHOUT WARNING AND THE ENGINE SEIZED. THE CONTACT HAD TO PUSH THE VEHICLE TO THE SIDE OF THE ROAD, BUT MANAGED TO EVENTUALLY DRIVE HOME. THE CONTACT TOOK THE VEHICLE TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED WITH ENGINE FAILURE. THE DEALER AND MANUFACTURER WERE NOT NOTIFIED. THE CONTACT ASSOCIATED THE FAILURE WITH NHTSA CAMPAIGN NUMBER: 19V120000 (ENGINE, ENGINE AND ENGINE COOLING); HOWEVER, THE VIN WAS EXCLUDED FROM THE RECALL. THE VEHICLE HAD NOT BEEN REPAIRED. THE FAILURE MILEAGE WAS 138,000.

Mileage: 138,000

I WAS GETTING DINNER,AND I ADMIT THAT I PULLED OUT RATHER SWIFTLY AND PUNCHED THE GAS,CAUSE PEOPLE IN MY AREA ARE VERY AGGRESSIVE,HOWEVER HAVING THE ENGINE STALL,SHOULD NOT HAVE HAPPENED,OR SHOULD I SAY MY ENGINE TOOK A TURN FOR THE WORST AND STOPPED WORKING FOR GOOD.SO HERE I WAS STALLED IN THE MIDDLE OF A BUSY HWY AND PEOPLE WERE HONKING AND GOING AROUND ME.THIS WAS NOT A SPOT WHERE I COULD JUST PULL OVER.SO I PUSHED THE CAR TO THE NEXT PERKING LOT.I ALMOST GOT HIT INITIALLY AND ALMOST BROKE BOTH MY ANKLES TRYING TO PUSH THIS OVER SIZED TOY VEHICLE.TOWED IT TO THE SHOP AND I GOT A $6000 BILL FOR A CLUNKED ENGINE.NOW,PRIOR TO ALL THIS I DIDN'T DO MANY OIL CHANGES,HOWEVER,HOW COULD I WHEN THE OIL KEPT BURNING UP.THIS ALWAYS PUZZLED ME AS TO WHY I KEPT HAVING TO PUT OIL IN IT,WITH NO VISIBLE OIL LEAKS.I THINK THAT THIS ENGINE ALSO HAD A PROBLEM SIMILAR TO THE 192VWHATEVER ENGINE.I THINK I HAD 130,000 MILES ON THIS VEHICLE,BUT I HAD NO OTHER PROBLEMS WITH IT.IT MAY HAVE HAD A LOT OF WHERE AND TEAR ON IT,BUT IT SHOULD NEVER HAVE DONE THIS MUCH DAMAGE.I THINK THE,"NHTSA" SHOULD DO SOME INVESTIGATING ON THIS AND I WILL GET TO THE BOTTOM OF THIS FOR EVERYONE THAT HAD THIS PROBLEM.

Mileage: 130,000

I HAD 2 RECALLS CARRIED TO UNIVERSITY KIA, HUNTSVILLE ALABAMA. DAYS LATER THE CAR BROKE DOWN HAD TO HAVE IT TOWED BACK TO SAID DEALER TO FIND OUT ORIGINAL SERVICE COORDINATOR WAS FIRED TOLD HE WAS NOT PERFORMING RECALLS. MY CAR HAS BEEN BACK AT DEALER FOR 8 DAYS NOW NOT FIXED WAS TOLD CONVERTER WAS STOPPED UP AND COMPUTER HAD NOT BEEN UPGRADED. LEAVING US WITH NO TRANSPORTATION TO GET BACK AND FORTH TO WORK. NEED HELP!! PLEASE

Mileage: 235,000

I WAS DRIVING DOWN THE FREEWAY ON I-20 GOING SEE MOTHER IN LAW @ AROUND 10:30 PM AND THE CAR JUST STARTED LICKING UP SPEED ON IT OWN AND I HAD FIANCEE WITH ME . I AM DEAF SAID THERE SOMETHING WRONG I SAID WHAT THE CAR STARTED IDLING REALLY WERID . AND HE SAID PULL OFF NEXT EXIT START TRY TO STALL ON THE FREEWAY. SO PULL OVER TO EXIT AND START TO RUN NORMAL FOR FEW MINS THEN STALL AGAIN OFF AND ON. I PULL OFF HULEN ST AT TOM THUMB PARKING LOT CHECK EVERYTHING SEEM OKAY WITH MOTOR AND FIANCEE CHECK DIDNT SEE ANYTHING WRONG. I HAVE NOTICE AROUND AUGUST CAR SEEM PICK UP SPEED ON IT OWN I REALLY DIDNT THINK ANYTHING OF IT. THEN I NOTICE THAT IT SEEM USE OIL BECAUSE SOMETIME THERE DOESNT SEEM BE ANY OIL IN CAR . I WOULD PUT SOME IN AND WEEK LATER SEEM ALL GONE. I DONT SEE NO OIL LEAK.. I NOTICE IT USED GAS REALLY FAST I AM HAVING FILL TANK U MAYBE 100 TO 130 A WEEK . I DONT TRAVEL FAR EITHER . 11/12/2019 WHEN STALLING STARTED AND I KNOW NONE LIGHT CAME ON AT ALL ON THE ENGINE OR ANYTHING. NO WARNING NO NOTHING. I AM FINANCING THIS CAR THERE A DEALER THEY HILEY HYUNDAI IN BURLESON TEXAS. I AM LEASING F QUILL M EXTER FINANCE. I JUST RECENTLY PURCHASE THIS IS JUST 2019 2016 KIA SOUL..

TL* THE CONTACT OWNS A 2016 KIA SOUL. THE CONTACT STATED THAT THE VEHICLE STALLED ON MULTIPLE OCCASIONS. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO INFORMED HER OF NHTSA CAMPAIGN NUMBER: 19V120000 (ENGINE, ENGINE AND ENGINE COOLING). THE CONTACT TOOK THE VEHICLE TO BRAMLETT KIA (3326 US-31, DECATUR, AL 35603, (866) 750-3933) WHERE INITIALLY ONLY A SYSTEM UPDATE WAS PERFORMED ON THE VEHICLE. THE CONTACT WAS INFORMED THAT THE ONLY WAY THE CATALYTIC CONVERTER COULD BE REPLACED PER THE RECALL WAS IF THE SERVICE ENGINE INDICATOR ILLUMINATED. THE ENGINE INDICATOR ILLUMINATED AND THE VEHICLE WAS SERVICED BY THE DEALER. THE CONTACT STATED THAT THE PISTONS CONTINUED TO KNOCK ON THE VEHICLE AND THE DEALER REFUSED TO SERVICE THE VEHICLE DUE TO THE PISTONS NOT BEING INCLUDED IN THE RECALL. ON ANOTHER OCCASION, WHILE DRIVING 70 MPH, THE ENGINE STALLED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND DID NOT ASSIST. THE FAILURE MILEAGE WAS 101,710.

Mileage: 101,710

CAR WAS IN MOTION MAKING A KNOCKING SOUND. CAR FELT LIKE IT WAS GOING TO STALL SO I PULLED OVER TO THE SHOULDER. CAR STALLED WHEN I STOPPED. I TRIED TO START THE ENGINE AGAIN BUT ALL OF THE WARNING LIGHTS CAME ON AND NOTHING HAPPENED. I NOTICED LIGHT GRAY SMOKE COMING FROM UNDER THE HOOD. I WAS GOING TO POP THE HOOD TO CHECK IF THE CAR WAS OVERHEATING AND SMOKE BECAME THICKER AND BLACK SO ME AND MY KIDS EXITED THE CAR AND WENT A SAFE DISTANCE FROM THE CAR AND I CALLED 911.

Mileage: 70,000

WAS DRIVING HOME FROM WORK, STOPPED AT A LIGHT THEN PROCEEDED TO GO AND VEHICLE HAD LITTLE TO NO POWER. RPM'S WOULDN'T GO ABOVE ABOUT 2500 AND WOULD THEN BOG DOWN AND ALMOST DIE. DIAGNOSED WITH FAILED CATALYTIC CONVERTER AT 66K MILES. IF IT WAS CLOGGING UP, WE SHOULD HAVE SEEN DECREASED PERFORMANCE AT SOME POINT. THIS ISN'T SOMETHING THAT SHOULD JUST HAPPEN ALL OF A SUDDEN.

Mileage: 66,000

2016 KIA SOUL HIGH OIL CONSUMPTION NOW I AM LOSING POWER IT WILL STALL AT 60 DOWN TO 40 WHILE DRIVING ON THE HIGHWAY . WAS TOLD MY CAR WAS NOT RECALLED FOR THE SAME PROBLEMS OF OTHER RECALLS PERTAINING TO THIS CAR. WHEN IT WAS UNDER WARRANTY THEY REFUSED TO DO ANYTHING NOW AT 83,400 THEY TOLD ME THAT MY WARRANTY HAS ENDED .

TL* THE CONTACT OWNED A 2016 KIA SOUL. WHILE DRIVING APPROXIMATELY 40 MPH, THE VEHICLE MADE A STRANGE NOISE. THE CONTACT STOPPED THE VEHICLE, ADDED TWO QUARTS OF OIL, AND CONTINUED TO DRIVE. SUDDENLY, A LOUD POP SOUND WAS HEARD. THE CONTACT AND THREE PASSENGERS EXITED THE VEHICLE AND SAW FLAMES COMING FROM THE ENGINE AREA. THERE WAS NO WARNING INDICATOR ILLUMINATED. THE FIRE DEPARTMENT WAS CALLED TO THE SCENE AND EXTINGUISHED THE FIRE. BOTH POLICE AND FIRE REPORTS WERE FILED. THE VEHICLE WAS TOTALED AND TOWED TO A TOW YARD. THERE WERE NO INJURIES. THE DEALER AND MANUFACTURER WERE NOT MADE AWARE OF THE FAILURE. THE CAUSE OF THE FAILURE WAS NOT DETERMINED. THE FAILURE MILEAGE WAS APPROXIMATELY 40,000.

Mileage: 40,000

TL* THE CONTACT OWNS A 2016 KIA SOUL. THE VEHICLE WAS SERVICED FOR NHTSA CAMPAIGN NUMBER: 19V120000 (ENGINE, ENGINE AND ENGINE COOLING) AT SUMMIT PLACE KIA (LOCATED AT 4200 INTERPARK DR, AUBURN HILLS, MI 48326, (248) 682-6002) IN APRIL OF 2019. WHILE DRIVING 65 MPH, THE VEHICLE LOST POWER. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE CONTACT WAS ABLE TO PARK THE VEHICLE ON THE SIDE OF THE ROAD. THE VEHICLE WAS TOWED TO ED VOYLES KIA (LOCATED AT 2145 COBB PKWY SE, SMYRNA, GA 30080, (770) 952-2621) WHERE IT WAS DIAGNOSED WITH ENGINE FAILURE. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 76,472.

Mileage: 76,472

I WAS DRIVING MY VEHICLE ON THE INTERSTATE (I-90 WB) ON 10/11/2019 AT APPROX 70 MPH. MY ENGINE STARTED TO LOSE POWER THEN I SAW SMOKE COMING FROM UNDER MY HOOD. I IMMEDIATELY PULLED OFF THE INTERSTATE AND CHECKED UNDER THE HOOD. MY ENGINE WAS ON FIRE AND EVENTUALLY, THE VEHICLE WENT INTO FLAMES. THE CAR WAS DESTROYED BY THE FIRE.

Mileage: 110,000

DAMAGED ENGINE DUE TO OIL SYSTEM ISSUE. DEALERSHIP SERVICED EVER SINCE PURCHASE. DURING THE FIRST MILE OF THE LAST DRIVE A ENGINE NOISE BEGAN. THE VEHICLE WAS IMMEDIATELY STOPPED AND ENGINE SHUT OFF. UPON FURTHER INSPECTION, THE OIL SHOWED LOW AND IT IS BELIEVED THAT THE ENGINE SPUN A BEARING. CAR DOES NOT HAVE ANY LEAKS, NO BURNING OIL OUT OF THE EXHAUST.THE VEHICLE IS WITHIN OIL CHANGE FACTORY RECOMMENDATION AND ONLY 65 THOUSAND MILES ON MOTOR. VEHICLE SPEED WAS 25 MPH ON A CITY STREET.

Mileage: 65,000

THE CARS ENGINE STALLED WILL DRIVING. CAR HAS OIL. NOT OIL RELATED. NOT SURE WHY ENGINE IS GONE. I HAVE TO REPLACE ENGINE.

3/19/2019 VEHICLE WAS TAKEN IN FOR LOSS OF POWER, WAS TOLD CATALYTIC CONVERTOR NEEDED REPLACING, IT WAS REPLACED AND VEHICLE WAS FIXED 8/5/2019 VEHICLE WAS TAKEN IN FOR LOSS OF POWER AND SHIFTING, WAS TOLD CATALYTIC CONVERTOR NEEDED REPLACING. THERE ARE RECALLS ON 1.6 ENGINE BUT NOT 2.0 ENGINE, AS I WAS TOLD, SO 4.5 MONTHS LATER I AN HAVING TO REPLACE THE CONVERTOR AGAIN. SPOKE W/KIA SEEMS TO BE A RUN AROUND, KEEP TELLING ME IT TAKE 2 - 3 BUS DAYS, AS OF THIS ITS BEEN 6 DAYS

Mileage: 135,000

ON 8/4/19 I WAS HEADING TO WORK WHEN MY CAR DECIDED NOT TO GO ANYMORE. I WAS AT AN INTERSECTION MAKING A LEFT TURN WHEN ALL OF A SUDDEN MY CAR DID NOT WANT TO ACCELERATE. I COULD NOT GET PASSED 3000 RPMS. FELT THE ENGINE REV UP BUT WOULD ONLY GO 30 MPH. AT FIRST I THOUGHT IT WAS ME, BECAUSE THE WHOLE RIDE EVERYTHING WAS SMOOTH SAILING AND THEN THIS HAPPEND OUT OF NOWHERE. SO I GAVE IT A LITTLE MORE GAS AND COULD FEEL THE ENGINE STRUGGLING. I CAME TO THE NEXT RED LIGHT AND WHEN I STARTED TO GIVE GAS IT JUST JERKED AND I ROLLED INTO THE NEAREST GAS STATION. IMMEDIATELY SHUT THE CAR OFF AND CHECKED THE OIL. BECAUSE AS I ACCELERATED AT THE NEXT LIGHT ONCE GREEN THE OIL LIGHT CAME ON AND KEPT BLINKING. I JUST CHANGED IT TWO MONTHS AGO! THERE WAS NO SMOKE OR BURNING SMELL. NO OIL UNDER CAR OR ANY OTHER FLUID. I HAD TO HAVE CAR TOWED HOME, LATE TO WORK BECAUSE I GOT A RIDE IN. CALLED THE DEALERSHIP AND THEY WANTED TO CHARGE ME 6 TO 8 THOUSAND FOR A NEW ENGINE ONCE DIAGNOSED. MY CAR IS OUT OF WARRANTY. THERE ARE 79,000 MILES ON IT. I HAVE BEEN READING ARTICLES ABOUT THE SAME THING HAPPENING TO ME. THERE IS A RECALL FOR THE EXACT SAME ISSUES BUT FOR A 1.6L. MINE IS A 2.0. WHY ISN'T THE MANUFACTURER TAKING ANY INITIATIVE TO LOOK INTO MY SIZE ENGINE WHEN I'M HAVING THE SAME PROBLEMS. I DONT HAVE 6 TO 8 THOUSAND FOR THIS. PLEASE INVESTIGATE. PLEASE TELL ME I HAVE SOME SORT OF CHANCE OF GETTING ANYTHING FIXED AT THE DEALERSHIP.

Mileage: 79,500

TL* THE CONTACT OWNS A 2016 KIA SOUL. THE CONTACT STATED THAT THE VEHICLE WAS BURNING AN EXCESSIVE AMOUNT OF OIL. THE CONTACT CHECKED THE OIL AND NOTICED THAT THE DIPSTICK WAS DRY; HOWEVER, THE OIL WAS DARK AFTER IT WAS CHANGED. IN ADDITION, THE CHECK ENGINE INDICATOR WAS ILLUMINATED. THE VEHICLE WAS TAKEN TO MATTHEWS AUTO GROUP (3721 VESTAL RD D, VESTAL, NY 13850, (607) 584-5354) WHERE AN OIL CONSUMPTION TEST WAS PERFORMED. IT WAS DETERMINED THAT THE VEHICLE WAS CONSUMING AN EXCESSIVE AMOUNT OF OIL, BUT THERE WERE NO VISIBLE LEAKS. THE DEALER STATED THAT THE ENGINE NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOT CONTACTED. THE CONTACT STATED THAT THE FAILURE WAS SIMILAR TO NHTSA CAMPAIGN NUMBER: 19V120000 (ENGINE, ENGINE AND ENGINE COOLING). THE FAILURE MILEAGE WAS 116,000.

Mileage: 116,000

THE KIA SOUL 1.6 ENGINE HAS BEEN RECALLED DUE TO OIL CONSUMPTION RELATED TO EXCESSIVE CATALYTIC CONVERTER HEAT. I SUBMIT TO YOU THAT THE INVESTIGATION NEEDS TO BE EXPANDED TO INCLUDE THE 2.0 ENGINE. I BELIEVE SPECIFICALLY RELATED TO THE SPECIAL EDITION CARS THAT HAVE THE LARGER SIZED WHEELS STANDARD WHEEL IS 16" THESE COME WITH 18" AND I BELIEVE THAT THESE VEHICLES ARE SUBJECT TO THE SAME ISSUE AS THE 1.6 DUE TO THE ENGINE WORKING HARDER TO PROVIDE POWER TO RUN THE 18" WHEELS. I HAVE SO FAR SUFFERED EXTREME OIL LOSS ON 4 OCCASIONS. THEY HAVE DONE OIL CONSUMPTION TESTS AND REQUIRED ME TO BRING MY VEHICLE IN AT MY INCONVENIENCE A GREAT NUMBER OF TIMES. WITH ONE TIME HAVING TH OIL DOWN BY 1 QUART. BUT OUTSIDE OF THIS I HAVE HAD IT GO DOWN ON ME OUTSIDE OF THESE TESTS ON THOSE 4 OCCASIONS SO THAT THE DIP STICK BARELY HAD OIL ON IT AND MY ENGINE WAS TAPPING. ONLY ONCE DID THE CHECK ENGINE LIGHT COME ON AND STAY ON AND ANOTHER TIME I HAPPENED TO SEE IT BLINK ONCE. THIS EXTREME OIL LOSS ON THESE SPECIAL EDITION 2.0 VEHICLES WILL LEAD TO THE SAME ISSUES AS EXPERIENCED ON THE 1.6 ENGINE. AND SO FAR AS I AM CONCERNED I AM NOW PAYING MONTHLY PAYMENTS ON A VEHICLE THAT MUST HAVE INTERNAL DAMAGE AS A RESULT OF THIS MANUFACTURING ERROR. PLEASE CONSIDER FURTHER REVIEW OF THESE VEHICLES AS THEY RELATE TO THE 2.0 ENGINE AND SPECIAL EDITIONS WITH LARGER WHEELS. IF YOU WOULD LIKE I DO HAVE A VIDEO OF THE OIL LEVEL ON MY DIPSTICK FROM THIS PAST SATURDAY THAT I CAN ALSO SEND. PLEASE BELIEVE ME THIS IS A RECURRING DANGEROUS SITUATION THAT IS BEING OVERLOOKED> I HAVE A 2010 KIA SOUL WHICH DOES NTO HAVE THE NEW TECHNOLOGY AND IVE HAD NO ISSUES WITH THAT CAR AND IT HAS ABOUT 150K MILES. I ALSO RUN A SCION XB THAT I HAVE MAINTAINED AND IT HAS OVER 220K MILES. MY CARS ARE CARED FOR AND IVE NEVER SEEN ANYTHING LIKE THIS BEFORE

Mileage: 60,000

TL* THE CONTACT OWNS A 2016 KIA SOUL. WHILE STARTING THE VEHICLE, THE CHECK ENGINE WARNING INDICATOR ILLUMINATED AND THERE WAS AN ABNORMAL NOISE COMING FROM THE ENGINE. THE CONTACT CHECKED THE OIL AND NOTICED AN OIL LEAK. IN ADDITION, FUMES ENTERED THE CABIN OF THE VEHICLE. THE VEHICLE WAS NOT TAKEN TO A DEALER OR INDEPENDENT MECHANIC. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 70,000.

Mileage: 70,000

TL* THE CONTACT OWNS A 2016 KIA SOUL. WHILE DRIVING APPROXIMATELY 30 MPH, A KNOCKING SOUND EMERGED FROM THE ENGINE COMPARTMENT AND THE VEHICLE STALLED. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHO DETERMINED THAT THE ENGINE FAILED AND NEEDED REPLACEMENT. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE DEALER WAS NOT CONTACTED. THE APPROXIMATE FAILURE MILEAGE WAS 64,000.

Mileage: 64,000

(MN) ENGINE THREW A ROD AT 80,000 MILES. I WAS TOLD BY A MECHANIC WHO PERFORMED A DIAGNOSTIC READING THAT THE KNOCK SENSOR (PO...26) WAS FAULTED AND THAT THERE WAS A RECALL FOR AN ENGINE ISSUE, THEREFORE I SHOULD LOOK INTO IT TO SEE IF THIS VEHICLE WAS INCLUDED. UPON READING ARTICLES AND COMPLAINTS THE EXACT ISSUE THAT HAPPENED WITH MY 2016 KIA SOUL IS WHAT IS DESCRIBED, HOWEVER, MY VIN # DOES NOT SEEM TO FALL WITHIN THE PRODUCTION OF THIS BUT I DON'T THINK THIS IS ACCURATE, THE ISSUE DEFINITELY SEEMS RELATIVE.

Mileage: 80,000

DRIVING HOME NORMALLY, ENGINE KNOCK LOUDLY, LOST OF POWER, BARLEY MADE IT HOME. OIL LIGHT CAME ON IN WHEN I WAS CHECKING ENGINE. NO OIL, JUST HAD A OIL CHANGE MONTH AGO. NO LEAKAGE, NO SMOKE FROM TAIL PIKE. OIL PRESSURE LIGHT NEVER CAME ON UNTIL IT'S OUT. I READ 10 POST THAT IS THE SAME AS WHAT HAPPEN TO ME.

Mileage: 90

MY VEHICLE STALLED, CUT OUT WHILE I WAS DRIVING IN TRAFFIC, AND DIED. IT WAS DIAGNOSED WITH AM ISSUE WITH THE ENGINE. ALL MAINTENANCE FOR THE VEHICLE WERE BEING PROPERLY MAINTAINED AP RHERE SHOULD NOT HAVE HAD ANY ISSUES. THERE WAS A DEFECT IN THE ENGINE.

Mileage: 110,000

MY 2016 KIA SOUL IS UNDER A RECALL DUE TO BURNING OIL THAT WRECKED THE CANDLE AT A CONVERTER IN HAS THE POTENTIAL OF THROWING A ROD. I THREW A ROD AND TOOK IT TO THE DEALERSHIP IN THE DEALERSHIP IS TRYING TO SAY IT'S LIKE A MINT MAINTENANCE NOT THE ACTUAL PROBLEM OF THE BURNING OIL WHICH IS A CAUSE FOR LAWSUITS TOWARDS KIA. THE DEALERSHIP AND KIA ARE REFUSING TO FIX THE CAR EVEN KNOWING IT IS UNDER A RECALL AND WHAT HAPPENED TO MY CAR IS PART OF THE RECALL. I HAVE TALKED TO THE DEALERSHIP IN I HAVE TALKED TO PEOPLE AT THE KIS AT CUSTOMER CARE AND THEY ARE REFUSING TO FIX IT.

Mileage: 94,000

TL* THE CONTACT OWNS A 2016 KIA SOUL. WHILE DRIVING INTO AN INTERSECTION, THE VEHICLE STALLED. THE VEHICLE WAS TOWED TO DUTCH MILLER KIA (7725 SOUTH BLVD, CHARLOTTE, NC) WHERE IT WAS DIAGNOSED THAT THE ENGINE WAS DAMAGED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND DID NOT ASSIST. THE FAILURE MILEAGE WAS 51,188.

Mileage: 51,188

TL* THE CONTACT OWNS A 2016 KIA SOUL. WHILE DRIVING 30 MPH, THE VEHICLE STALLED AND LOST POWER IN THE MIDDLE OF THE ROAD. THE VEHICLE WOULD NOT RESTART AND WAS TOWED TO BOB BELL KIA (7900 EASTERN AVE, BALTIMORE, MD 21224, (410) 766-3600), BUT WAS NOT DIAGNOSED OR REPAIRED. THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 19V120000 (ENGINE, ENGINE AND ENGINE COOLING), ALTHOUGH THE FAILURE WAS SIMILAR. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 59,500. *TR*JB THE VEHICLE OVERHEATED, STALLED IN THE STREET AND WOULD NOT RESTART. THE OIL LEAKED OUT OF THE VEHICLE. I HAD THE VEHICLE 7900 EASTERN AVE. BALTIMORE, MD 21224. I WAS CALLED ON 17-JUN-2019 AND I TOLD THAT I HAD TO PAY $139 BEFORE THEY WOULD LOOK AT IT. ON 18-JUNE-2019, I WAS TOLD THAT MY ENGINE HAD NO OIL IN IT. I WAS NO LONGER UNDER WARRANTY AND I HAD TO PAY $8, 373.47 FOR A NEW ENGINE.*JB

Mileage: 59,000

DRIVING VEHICLE APPROXIMATELY 35-45 MILES PER HOUR ON CITY STREET - LOAD NOISE UNDER ENGINE, IT STARTED KNOCKING, LOSS OF POWER, LARGE PUDDLE OF OIL UNDER VEHICLE. HAD TO BE TOWED HOME. PRIOR TO FAILURE - NO LIGHTS/WARNINGS KIA SOUL + WITH 2.0 ENGINE FOUND FOLLOWING INFORMATION FOR THE 1.6 L ENGINE - I SUSPECT IT IS OCCURRING ON THE 2.0L ENGINES ALSO NHTSA RECALL #140711 NHTSA COMPAIGN #19V120000 MFG COMPAIGN #SC176 REMOVED OIL PAN AND FOUND PISTON CLOSEST TO THE PASSENGER SIDE TIRE DESTROYED AND IN OIL PAN. ROD PUNCTURED FRONT AND REAR OF BLOCK. VEHICLE HAS 88,439 MILES 2ND OWNER SO 100,000 MILE WARRANTY NOT APPLICABLE I HAVE TO FIX THE VEHICLE NOW - CANNOT WAIT FOR SOLUTION ON THIS - CURIOUS IF THE ABOVE LISTED RECALL IS MODIFIED TO INCLUDE 2.0 ENGINES, WHAT IS THE POSSIBILITY OF THE COSTS BEING COVERED?

Mileage: 88,439

ON 6-10-19 THE 2.0L ENGINE FAILED IN MY 2016 KIA SOUL+ WITH LESS THAN 40,000 MILES. THE DEALERSHIP DETERMINED THIS WAS DUE TO A "MANUFACTURER DEFECT" AND WILL BE "REPAIRED UNDER WARRANTY." THE SERVICE DEPARTMENT AT THE KIA DEALERSHIP STATED THE CYLINDERS IN THE BLOCK WERE "OUT OF ROUND." THEY SAID IT APPEARED THAT ALLOW OIL TO GET BURNED WITH THE EXHAUST AND BURN UP IN THE CATALYTIC CONVERTER. THIS CAUSED HIGH AMOUNTS OF CARBON BUILD UP IN THE CATALYTIC CONVERTER. I HAVE NO TIME FRAME AS TO WHEN MY VEHICLE WILL BE REPAIRED AND RETURNED TO ME.

Mileage: 38,950

AT FIRST THERE WAS A GURGLE THAT STARTED WHEN ACCELERATING. THEN THE VEHICLE WOULD STALL OUT WHEN PUT IN DRIVE. FOLLOWING THAT, WHEN PARKED IF I TURN ON AND OFF THE A/C THE CAR WILL ACCELERATE ITSELF, I'VE ONLY LET IT REACH 4RPM BEFORE I SHUT IT OFF THE IGNITION BECAUSE IT DOESN'T GO DOWN ON IT'S OWN. I'VE HAD IT LOOKED AT AND I WAS TOLD THERE WAS AN EXTREME AMOUNT OF OIL INSIDE MY ENGINE AND IT'S JUST A MATTER OF TIME TILL IT DIES. THIS PROBLEM WAS RECENTLY RECALLED FOR ENGINES A YEAR MAKE BEFORE MINE. BUT I AM HAVING THE SAME ISSUES.

I RECEIVED RECALL NOTICE FOR THE ENGINE CONTROL UNIT THAT CAN CAUSE CATALYTIC CONVERTER TO GO BAD AND CAN CAUSE OIL LEAK. I TOOK MY CAR IN CAUSE THE CHECK ENGINE LIGHT AND MY CAR FAILED EMISSIONS I TOLD THEM IT WAS CATALYTIC CONVERTER AND I HAD A MAJOR OIL LEAK THEY FIXED THE CTALYTIC CONVERTER AND TOLD ME THAT THE OIL LEAK IS BECAUSE MY GASKET IS MESSED UP AND IF I PAY FOR AN OIL CHANGE THEY WILL FIX IT AND I WONT HAVE ANY MORE OIL LEAKS WELL ITS 2 WEEKS LATER AND MY OIL LIGHT IS COMING BACK ON THEY ARE CROOKED AND I KNOW THEY ARE GOING TO GIVE ME A HARD TIME ABOUT IT SINCE I ALREADY HAD MY CATALYTIC CONVERTER FIXED...THE OIL STARTED LEAKING AT SAME TIME CHECK ENGINE LIGHT WAS COMING ON SO I KNOW THAT IT HAS SOMETHING TO DO WITH CATALYTIC CONVERTER OVER HEATING AND IN RECALL AND KIA TOLD THEM IF ENGINE NEEDS REPLACED THEY NEED TO DO IT. I HAVE AN APPOINMENT AT 7:30 ON 6/12 WITH KIA OF COATSEVILLE I NEED TO KNOW WHAT I NEED TO DO TO GET THEM TO FIX MY VEHICLE ITS COSTING ME MONEY TO TAKE OFF WORK TO GET THIS DONE

TL* THE CONTACT OWNS A 2016 KIA SOUL. WHILE DRIVING 65 MPH, THE VEHICLE LOST POWER AND WENT INTO LIMP MODE. ALSO, THE CHECK ENGINE WARNING INDICATOR ILLUMINATED. THE CONTACT DROVE TO AN AUTO PARTS STORE WHERE IT WAS DIAGNOSED THAT THERE WAS AN EMISSIONS FAILURE. THE CONTACT CALLED HADDAD KIA (LOCATED AT 5445 GASOLINE ALLEY DR, BAKERFIELD, CA 93313, (661) 398-0264) AND WAS INFORMED THAT THEY WOULD SEND A TOW TRUCK TO HAVE THE VEHICLE TOWED TO THEIR FACILITY. THE DEALER DIAGNOSED THAT THE CATALYTIC CONVERTER FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED UNDER WARRANTY. IN ADDITION, THE CONTACT WAS CONCERNED OF AN OIL FAILURE. AT 5,961 MILES, THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC FOR SERVICE AND THE CONTACT WAS INFORMED THAT THE OIL WAS A QUART LOW. AT 57,000 MILES, THE VEHICLE WAS TAKEN TO ANOTHER INDEPENDENT MECHANIC WHO STATED THAT THE OIL WAS A QUART LOW. THE CONTACT CALLED HADDAD KIA AND WAS INFORMED TO SCHEDULE AN APPOINTMENT FOR THE NEXT SCHEDULED OIL SERVICE. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 19V120000 (ENGINE, ENGINE, AND ENGINE COOLING). THE CONTACT SCHEDULED AN APPOINTMENT WITH THE DEALER FOR THE RECALL REPAIR, AND THE COP AND ECU WERE UPGRADED. THE CONTACT WAS CONCERNED WITH THE FAILURE OF THE ENGINE AND FELT THAT THE DEALER SHOULD HAVE REPLACED THE ENGINE AND CATALYTIC CONVERTER. THE MANUFACTURER WAS NOTIFIED OF THE FAILURES AND PROVIDED CASE NUMBERS: 13188706 AND 13188698. THE APPROXIMATE FAILURE MILEAGE WAS 47,937.

Mileage: 47,937

SOUL BEGAN USING EXCESSIVE AMOUNTS OF OIL. I DID ALL THE OIL CHANGES AT THE DEALER. WHILE SPECS SAY EVERY 5000 MILES, WE WERE CHANGING IT AT 3000 AND ADDING IN A QUART EVERY 1000 MILES BETWEEN CHANGES. CAR PERFORMANCE HAS DROPPED SIGNIFICANTLY IN THE LAST YEAR. THEY SAID IT WAS MY PLUGS. THE LAST TWO TIMES IN, THEY SAID IT WAS MY CATALYTIC CONVERTER (4 YRS OLD; 145K MILES). 1ST QUOTE WAS 1300. LAST QUOTE WAS 1600. THEY TOLD ME THEY REMOVED IT TO CONFIRM THAT WAS THE PROBLEM. MY SON CRAWLED UNDER THE CAR AND FLAT OUT SAID THEY LIED. IT WAS NEVER REMOVED. HE WAS THE ONE TO FIND THAT THERE IS A RECALL OUT FOR KIA SOULS SPECIFICALLY FOR THIS ISSUE. THE VIN IS NOT COVERED. I AM ASKING THAT THIS CAR BE ADDED TO THE LIST AS IT SOUNDS HORRIBLE AND IS A RISK TO DRIVE. I HAVE RENTED A CAR LAST WEEK AND MY SON IS LOANING ME A CAR THIS WEEK. I AM ATTACHING A PICTURE OF THE CONVERTER. MY SON NOTES THAT IF THEY REMOVED IT TO TEST THEIR CONCLUSION, THEN THE BOLTS WOULD SHOW SIGNS OF REMOVAL AND THAT THEY WOULD HAVE HAD TO WELD THAT BACK PIPE. **DATE** I AM PUTTING TODAY'S DATE SINCE I DO NOT KNOW WHICH DATE TO USE. IT IS MY OPINION THAT THE EXCESSIVE OIL USE STARTING A COUPLE OF YEARS AGO WAS THE FIRST INDICATION THAT THE CATALYTIC CONVERTER WAS CAUSING PROBLEMS.

ON SUNDAY, MAY 26TH, 2019, OUR KIA SOUL CAUGHT FIRE AS WE WERE DRIVING ON THE INTERSTATE HIGHWAY. MY FAMILY WAS IN THE CAR WHEN MY HUSBAND FELT THE CAR LOSE POWER. WE HEARD A KNOCKING SOUND BETWEEN US AND UNDER US, FORWARD BETWEEN OUR SEATS AND THE ENGINE. MY HUSBAND SAW SMOKE AS HE PULLED OVER ON THE SIDE OF THE HIGHWAY. A FEW SECONDS AFTER WE PULLED OVER, WE SAW FLAMES ERUPT FROM THE HOOD OF THE CAR. WE GOT OUR THREE KIDS OUT OF THE CAR AS FAST AS WE COULD AND RAN FROM THE CAR. WE CALLED 911 AND THE FIRE DEPARTMENT AND POLICE CAME TO PUT OUT THE FIRE AND DIRECT TRAFFIC, AS AT LEAST ONE LANE WAS CLOSED. IN THE TIME IT TOOK FOR THE FIRST RESPONDERS TO ARRIVE, OUR CAR EXPLODED INTO A FIRE BALL.

Mileage: 63,000

CAR WOULD LOSE POWER WHILE DRIVING AND COULD NOT REACH ANY SPEED OVER 65 WITH OUT THE RPM GAUGE GOING VERY HIGH. IT WOULD NOT COMPLETELY LOOSE POWER AND I CAN KEEP IT MOVING. THE CHECK ENGINE LIGHT DID NOT COME ON AND THE TEMPERATURE GAUGE READ AS NORMAL. I GOT A SECOND OPINION ON THE CAR AND THEY SAID IT WAS THE CATALYTIC CONVERTER.

Mileage: 120,000

I HAVE A RECALL ON MY 2016 KIA SOUL ENGINE CONTROL UNIT

Mileage: 89,000

TAMARA RECALL: MY CAR HAS BEEN LOSING OIL BUT DO NOT SEE OIL ANYWHERE. RECEIVED A RECALL LETTER REGARDING CATALYTIC CONVERTER NEEDING REPLACED. I TOOK IT TO THE DEALERSHIP. THEY REPLACED THE CONVERTER, GAVE ME AN OIL CHANGE AND REPLACED A PRESSURE VALVE. FOUR DAYS AFTER I RECEIVED MY CAR BACK, THERE WAS NO OIL IN THE ENGINE. I TOOK IT BACK TO KIA AND THEY ARE REFUSING TO REPLACE THE ENGINE.

I WAS DRIVING HOME FROM WORK AND MY CAR STARTED MAKING A CLICKING SOUND. A COUPLE MINUTES LATER IT SLOWED DOWN UNTIL IT COMPLETELY STOPPED. I'M THANKFUL I WAS PULLING UP IN FRONT OF MY HOUSE BEFORE THE CAR COMPLETELY DIED. I REPLACED THE BATTERY BUT IT STILL WON'T CRANK. THE LIGHTS, RADIO, AND AIR CONDITIONING WORKS. I WAS TOLD IT MAY BE THE ALTERNATOR.

Mileage: 74,500

1ST ISSUE THE MALFUNCTION INDICATOR LAMP CAME ON. CAR HAS 44K MILES ON IT. THE CAR HAS LOSS OF POWER AND CUTS OFF WHEN TRYING TO ACCELERATE. THE GAS MILEAGE HAS DROPPED CONSIDERABLY AND THE ENGINE IS RUNNING EXTREMELY HOT

Mileage: 45,000

I WAS DRIVING HOME ON THE SEPULVEDA PASS WHICH IS A 45-50 MPH ZONE AND SUDDENLY MY CAR LOST POWER AND FROM GOING 45MPH I AS GOING UPHILL AT 10MPH. I THEN LOST ALL CONTROL AND MY BATTERY DIED. I GOT TOWED TO A MECHANIC AND SAID IT WAS AN ALTERNATOR PROBLEM AT FIRST THEN SAID IT WAS THE CATALYTIC CONVERTER. I THEN HAD A SENSOR CHANGE AND NEW BATTERY BOUGHT WHEN THOSE TWO THINGS WEREN'T THE PROBLEM.

Mileage: 66,245

TL* THE CONTACT OWNS A 2016 KIA SOUL. WHILE DRIVING 25 MPH, THE VEHICLE UNINTENTIONALLY SLOWED DOWN TO A COMPLETE STOP WITHOUT DEPRESSING THE BRAKE PEDAL. THE CHECK ENGINE AND OIL WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE DEALER AND MANUFACTURER WERE NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 105,000.

Mileage: 105,000

HAS A SMALL MISS IN THE ENGINE SINCE I BOUGHT IT JULY 2016. THE DEALERSHIP CAN'T FIND THE PROBLEM. JUST A SMALL HESITATION.

Mileage: 150

MY CATALYTIC CONVERTER HAS GONE BAD I WAS TOLD ITS A RECALL ISSUE, YET HAS NOT BEEN REPORTED AND OTHER VEHICLES SAME YEAR AND MODEL HAVE REPORTED THE SAME ISSUE YET NO RECALL HAS BEEN ISSUED. PLEASE LOOK INTO THIS MATTER DUE TO A LOT OF CAR OWNERS ARE PAY COSTLY REPAIRS FOR SEAMS AS A MANUFACTURER DEFECT. THANK YOU

Mileage: 94,000

I WAS DRIVING AND MY 2016 KIA SOUL STALLED IN THE MIDDLE OF THE HIGHWAY THE CAR BEHIND ME ALMOST CRASHED INTO ME AND BEGIN BEEPING. WHEN I PUSHED ON THE GAS IT WOULD HESITATE GIVING ME JUST ENOUGH TO GET TO THE SIDE OF THE RIDE. THIS IS THE SECOND TIME THIS HAS HAPPENED THE FIRST TIME THE DEALER REPAIRED THE LONG ENGINE BLOCK FREE OF CHARGE AT 66,000 MILES THIS TIME THE DEALER TOLD ME IT'S THE SAME EXACT THING WRONG BUT I AM RESPONSIBLE FOR THE REPAIRS. THEY ALSO SAID I DON'T HAVE REGULAR OIL CHANGES BUT I HAVE RECEIPTS FROM BOTH KIA DEALERSHIPS THAT I HAVE MY CAR SERVICED BUT THEY ONLY ARE GOING BY THERE RECORDS FROM THEY DEALERSHIP, I DO SEE THERE WAS A RECALL (SC176)ON THE ENGINES FEB 2019 AND WANT TO KNOW IF AND WHY MY VEHICLE IS NOT INCLUDED IN THE RECALL. MY FIRST COMPLAINT ABOUT MY ENGINE WAS 2 MONTHS AFTER PURCHASING IT. TO HAVE YOUR CAR STALL IN THE MIDDLE OF A HIGHWAY IS VERY SCARY AND A HAZARD TO EVERYONE

Mileage: 133,000

WHILE ACCELERATING ON THE HIGHWAY THE ENGINE SUDDENLY STOPPED RUNNING AND WOULD NOT RESTART. AFTER OVER IT WAS DISCOVERED THAT A PISTON BROKE AND POKED THROUGH THE CRANK CASE CAUSING MAJOR OIL LOSS.

Mileage: 53,500

MY CAR WAS NOT STARTING. I DO NOT DRIVE IT EVERYDAY AND BEGAN TO THINK IT WAS THE BATTERY. I HAD IT TESTED AT THE AUTO ZONE AND THERY SAID IT WAS GREAT NO PROBLEMS. SAID IT COULD BE THE STARTER BUT THOUGHT THAT ODD WITH AS FEW MILES AS ON IT. I ALSO NOTICE THE RECALL FOR THE STEERING ISSUE I WILL SCHEDULE AN APPT FOR. I ALSO HAVE A LIGHT IN MY DASH THAT STAYS ON ALL THE TIME.

CHECK ENGINE LIGHT CAME ON. VEHICLE TAKEN INTO A AUTO SHOP. TOLD IT WAS THE CATALYTIC CONVERTER. I SAW THAT 2016 KIA SOULS WERE BEING RECALLED WITH DAMAGED CATALYTIC CONVERTERS. WANTING TO KNOW IF MY VEHICLE QUALIFIED.

Mileage: 75,000

DRIVING ON HIGHWAY AND CAR STARTED SLIPPING GEARS AND HAVING TROUBLE ACCELERATING FROM A STOP. OIL LIGHT CAME ON AND IT HAD NO OIL, ADDED PROPER AMOUNT AND TYPE OF OIL. WHEN IDLING CHECK OIL LIGHT FLASHES RED EVEN WITH PROPER OIL LEVEL. DEALERSHIP STATES SOUNDS LIKE, THEY CURRENTLY ARE CHECKING IT, ENGINE AND ROD ISSUE.

Mileage: 41,000

I PURCHASED MY KIA SOUL IN FEBRUARY 2016. I'VE DRIVEN AROUND 45,000 MILES AND REALLY ENJOYED IT UNTIL THE OTHER NIGHT. DRIVING ABOUT 45MPH ON A MAJOR STREET WHEN A LOUD SCREECH CAME FROM THE ENGINE. THE CAR JERKED AND I THOUGHT IT WAS GOING TO STALL BUT IT DIDN'T. A LOUD KNOCKING SOUND STARTED FROM UNDER THE HOOD AND THE OIL LIGHT FLICKERED A COUPLE OF TIMES. DROVE ABOUT 1/4 MILE TO THE NEAREST GAS STATION. ADDED AROUND 1 QUART OF OIL SINCE I SAW THE OIL LIGHT FLICKER. I THEN DROVE HOME (ABOUT 5 MILES) AND THE OIL LIGHT FLICKERED A COUPLE OF TIMES ON THE WAY. THE NEXT DAY I STARTED THE CAR, THE OIL LIGHT WAS OFF BUT THE CHECK ENGINE LIGHT WAS ON. SO, I DROVE IT TO THE DEALERSHIP (1.5 MILES AT THE MOST) AND WAS TOLD I NEEDED A WHOLE NEW ENGINE. I WAS QUOTED $4,000 TO $6,000 FOR A USED ONE AND FOR A NEW ONE IT WOULD BE SUBSTANTIALLY MORE. I'VE TAKEN GOOD CARE OF THIS VEHICLE AND HAVE MAINTAINED AND REGULAR OIL CHANGES. SEVERAL OF THE OIL CHANGES WERE PERFORMED AT AN AUTO REPAIR SHOP THAT WENT BANKRUPT. I HAVE NO WAY TO OBTAIN COPIES OF THOSE RECEIPTS. ALL I COULD SUPPLY THE DEALERSHIP WAS ONE RECEIPT AND THEY HAD ONE RECEIPT IN THEIR SERVICE RECORDS. THEREFORE, NO COPIES... NO WARRANTY. I CAN'T AFFORD THE COST TO REPAIR IT AND I HAVE NO IDEA WHAT TO DO AT THIS POINT. THE DEALER WILL BUY THE CAR BACK FOR AROUND $4,000 AT BEST. WHY IS IT THAT ONE MINUTE A 3 YEAR OLD CAR IS RUNNING GREAT WITHOUT A PROBLEM AND THE NEXT MINUTE IT'S PARKED AND IN NEED OF A NEW ENGINE? SOMETHING ISN'T RIGHT ABOUT THAT AND I AM AT A LOSS OF WHAT TO DO NEXT.

Mileage: 45,000

AFTER TAKING THE CAR TO MY MECHANIC FOR AN OIL CHANGE, I WAS ADVISED TO TAKE THE CAR TO THE DEALERSHIP BECAUSE THE ENGINE WAS MAKING A LOUD BANGING SOUND ON START UP. MY MECHANIC HAD THE VEHICLE OVER NIGHT AND THE ENGINE WAS STARTED COLD IN THE MORNING ON A QUIET STREET. I HAD NOTICED THAT WEEK, THAT WHILE IDLING AT RED LIGHTS, IT FELT AS THOUGH THE CAR WAS STALLING. THE DEALERSHIP HAD THE CAR FOR TWO FULL DAYS AND WERE UNABLE TO REPLICATE THE BANGING SOUND AND SO COULD NOT DO ANYTHING. THE CAR WENT BACK TO MY MECHANIC FOR AN OIL CHANGE, WHICH THEY COMPLETED AND AGAIN HAD THE CAR OVER NIGHT. WHEN I PICKED IT UP, THEY MENTIONED THAT THE BANGING SOUND HAD CEASED; HOWEVER, HE MENTIONED THAT THE ENGINE WAS STILL "MISSING" ON START UP AND WHILE IDLING. GIVEN THE RECENT INCIDENTS WITH KIA MOTORS, AM I JUST WAITING FOR MY CAR TO CATCH ON FIRE TO BE INCLUDED IN THE RECALLS? IT APPEARS THAT ONLY THE 1.6 LITERS TRIM LEVEL IS CURRENTLY INCLUDED (BASE MODEL).

Mileage: 11,058

AFTER A SHORT DRIVE, I PARKED MY 2016 KIA SOUL IN THE GARAGE AND 15 MINUTES LATER I HEARD A NOISE IN THE GARAGE. MY HUSBAND OPENED THE DOOR TO THE GARAGE AND FOUND FLAMES COMING FROM THE STATIONARY KIA. THE ENTIRE GARAGE CAUGHT FIRE AND INCLUDED MY OTHER CAR WHICH WAS AN INFINITI G35. THE PRIMARY FLAMES WERE COMING OUT OF THE HOOD/FRONT RIGHT FENDER SEAM WITH MINOR FLAMES UNDERNEATH THE KIA. WE KNOW THAT THE FIRE STARTED IN THE PASSENGER SIDE OF THE ENGINE COMPARTMENT OF THE KIA SOUL. THE VEHICLE WAS LESS THAN ONE YEAR OLD, HAD APPROXIMATELY 6000 MILES, AND HAD ONLY BEEN SERVICED ONCE AT THE HENDERSON KIA DEALERSHIP FOR AN OIL CHANGE. WE BELIEVE THAT THE CAUSE OF THE SAFETY RISK WAS THE FUEL VAPOR LEAK BECAUSE MY SON'S 2016 KIA FORTE, ALSO PURCHASED FROM HENDERSON KIA, HAD A SEVERE FUEL VAPOR LEAK THAT HE HAD REPAIRED AT THE DEALERSHIP ABOUT THREE MONTHS AFTER MY KIA SOUL FIRE. THE SPEED OF MY GARAGE FIRE IS CONSISTENT WITH A FUEL VAPOR LEAK THAT WAS DOCUMENTED BY THE HENDERSON KIA SERVICE DEPARTMENT ON MY SON'S KIA FORTE. WE HAD TO MOVE OUT OF OUR HOME FOR FIVE MONTHS WHILE THE HOUSE WAS BEING REPAIRED. THERE WAS OVER $142,000 DAMAGE TO OUR HOME AND PERSONAL PROPERTY.

Mileage: 6,000

OIL LIGHT CAME ON, PULLED OVER TO CHECK OIL. AS CAR SLOWED DOWN THE OIL LIGHT STARTED TO BLINK, THE CHECK ENGINE LIGHT CAME ON, AND THE ENGINE STARTED TO KNOCK AND MISFIRE. WHEN THE CAR GOT TO ABOUT 15-20 MPH IT STALLED / CUT OFF AND I HAD TO COAST TO A PARKING LOT TO STOP. CAR TURNED BACK ON, BUT IMMEDIATELY BEGAN SQUEAKING AND KNOCKING BADLY. CAR WAS TOWED TO A SHOP WHERE WE WERE TOLD THE MOTOR IS "BLOWN". SINCE ALL SERVICE RECORDS COULD NOT BE PROVIDED KIA WILL NOT HONOR THE WARRANTY (UNDER 60K MILES), EVEN THOUGH THE OWNERS MANUAL SPECIFICALLY STATES THAT A LACK OF MAINTENANCE RECORDS CANNOT BE THE SOLE REASON WARRANTY CLAIMS ARE DENIED. THE PREVIOUS VERSION OF THIS MOTOR IS ALREADY RECALLED, AND THIS VERSION IS ALREADY SUSPECTED TO BE DEFECTIVE AS WELL. QUOTED ROUGHLY $6,000 TO REPAIR THE MOTOR, HAS A REPLACEMENT IS NOT AVAILABLE, AND ALL MOTORS ARE BACKORDERED FROM THE MANUFACTURER.

Mileage: 53,000

VEHICLE IS USING OIL. BOUGHT EXTENDED WARRANTY AND AROUND 60,000 MILES, TOOK IT TO DEALERSHIP. WAS TOLD IT'S NORMAL FOR IT TO USE OIL. I'M HAVING TO ADD 1-2 QUARTS OF OIL EVERY 800-1000 MILES. IT ALSO RUNS VERY ROUGH AND WAS TOLD SINCE IT'S NOT THROWING A CODE, THEY CAN'T DO ANYTHING ABOUT THAT. I'VE HAD ALL ROUTINE MAINTENANCE DONE AND HAVE THE OIL CHANGED REGULARLY. THERE IS SIGNIFICANT BLOW-BY WHEN ENGINE IS RUNNING AND THE OIL CAP IS OFF. AGAIN, I WAS TOLD THIS IS NORMAL. I KNOW THIS ISN'T RIGHT. I'M APPROACHING MY 100,000 MILE WARRANTY AND I THINK THEY JUST KEEP TELLING ME EVERYTHING IS NORMAL, WAITING FOR ME TO PASS THE WARRANTY MILEAGE. NOT IMPRESSED AT ALL WITH KIA CUSTOMER SERVICE. THEY DO NOT STAND BEHIND THEIR PRODUCT.

Mileage: 60,000

I WAS GETTING READY TO MERGE ONTO THE INTERSTATE WHEN I HEARD NOISE COMING FROM THE ENGINE COMPARTMENT. WHEN I GOT ONTO THE INTERSTATE THE CAR WOULD NOT ACCELERATE, SO I PULLED OVER TO THE SHOULDER, AND THE ENGINE DIED. SMOKE WAS COMING FROM UNDER THE HOOD, AND TWO MEN IN TWO VEHICLES STOPPED AND OPENED THE HOOD AND FLAMES WERE COMING OUT FROM UNDER THE HOOD. THEY HAD WATER AND A FIRE EXTINGUISHER AND ALSO THREW SOME DIRT ON THE FIRE TO PUT IT OUT. THE VEHICLE WAS TOWED TO THE KIA DEALERSHIP WHERE IT WAS BOUGHT. THE INSURANCE COMPANY HAD THE KIA SOUL TOWED TO DENVER COLORADO TO HAVE THEIR AGENT LOOK IT THE KIA. IT WAS DECLARED A TOTAL LOSS AND WAS NOT AN ARSON FIRE. THE KIA DEALERSHIP FROM WHICH THE KIA SOUL WAS BOUGHT NEVER INSPECTED THE SOUL. ALL ROUTINE MAINTENANCE WAS DONE ON SCHEDULE BY THE KIA DEALERSHIP FOR THE 9 MONTHS I OWNED THE KIA. IT WAS BOUGHT NEW IN DECEMBER OF 2016 AND CAUGHT FIRE IN SEPTEMBER OF 2017. THE CAUSE OF THE FIRE WAS NEVER DETERMINED AND KIA NEVER TOOK ANY RESPONSIBLE.

Mileage: 12,398

MY SOUL HAS BEEN OVER HEATING,STALLING,AND BACK FIRING,EVEN HAD SMOKE COME FROM ENGINE 2 TIMES.HAS BEEN IN SHOP OVER 7 TIMES FOR THERMOSTAT ISSUE, THAT THEY SAID THEY CAN NOT FIX .PLUS MY CAR HAS BEEN IN A NUMBER OF TIMES FOR IT NOT HAVING ANY GET UP AND GO .IT HAS TO BE REALLY FAST TO GO UP HILLS .ON HIGHWAY OR MAIN ROADS .

Mileage: 36,000

CAR WAS IN GOOD CONDITION AND WELL MAINTAINED ACCORDING TO MANUFACTURER'S SERVICE SCHEDULE. IT WAS LAST SERVICED ON 7/31/18 WHEN IT PASSED NYS INSPECTION. THE OWNER WAS INFORMED ON 9/18/18 @ 7:03 PM BY DAUGHTER THAT CAR STARTED MAKING A STRANGE SOUND ON 9/17/18. PLANNED TO HAVE DEALER CHECK OUT CAR ON 9/19/18. ON 9/18/18 @ APPROXIMATELY 8:35 PM, WHILE BEING DRIVEN ON THE LOCAL PORTION OF AN INTERSTATE HIGHWAY, THE CAR'S OIL LIGHT BLINKED ON AND OFF. A FEW MINUTES LATER THE CHECK ENGINE LIGHT WENT ON. A FEW MINUTES LATER THE CAR ENGINE BEGAN TO SMOKE AND SMOKE CAME INTO THE CAR THROUGH THE AIR VENTS. THE DRIVER, MY DAUGHTER'S BOYFRIEND, PULLED OVER INTO THE BREAKDOWN LANE, TURNED OFF THE CAR, GOT OUT, STEPPED AWAY FROM IT AND THE ENGINE ERUPTED IN FLAMES. BY APPROXIMATELY 8:50 PM THE CAR WAS TOTALLY ENGULFED IN FLAMES. THE CAR LOOKS LIKE IT WAS FIRE BOMBED.

Mileage: 66,122

TRANSMISSION STARTED SLIPPING WHILE DRIVING. THEN TRANSMISSION SLIPPED WHILE GOING 45 AND ENGINE RED LINED THEN DIED. WOULD NOT RESTART.

Mileage: 32,400

MY CAR IS 2016, ITS 18 MONTHS OLD HAS 19K MILES AND THE ONLY THING DONE TO THE CAR WAS OIL CHANGES WHICH WERE PERFORMED AT THE DEALER WHERE I BOUGHT MY CAR. ON JAN 19, 2018 MY CAR STOP WORKING WHILE DRIVING 45 MILES AN HOUR ON THE STREET. IT HAPPENED ON NW 36TH STREET GOING EAST IN MIAMI, FLORIDA ZIPCODE 33166 WHEN TOWED TO THE DEALER WAS TOLD ON THE FOLLOWING MONDAY THE PISTON PUSH THE ROD BLOCK AND THE ENGINE LOCK UP. ITS STILL AT THE DEALER. ON MONDAY IT WILL BE A MONTH. AND EVEN THOUGH I AM DRIVING A RENTAL ( WHICH THE DEALER IS PAYING FOR) THEY HAVE NO IDEA WHEN THE CAR WILL BE FIXED. EVERYTHING IS UNDER WARRANTY. MY CONCERN IS HOW CAN THIS MANUFACTURE BUILD CARS WHICH THEIR ENGINES LOCK UP AFTER LESS THAN 2 YEARS. THANK GOD I WAS NOT DRIVING IN AN EXPRESSWAY. I AM BEYOND SCARED TO DRIVE THIS KIND OF CAR AGAIN. *TR

Mileage: 19,000