2021 KIA SOUL Engine Problems

Contact Information: •Name: [XXX] •Contact: Phone: [XXX] Email: [XXX] •Location: Hawaii Vehicle Information: •Year / Make / Model: 2021 Kia Soul S •VIN: [XXX] •Mileage: 133,000 miles Recall Reference: •Verified NHTSA recall for VIN: [XXX] Kia Consumer Affairs Case Number: XXX ⸻ Complaint Description 1.I received a notification of an NHTSA safety recall for this vehicle. In February 2025, I responded to that notification by contacting Kia. My husband followed up in March 2025 with the dealer, but we did not receive any follow-up regarding inspection or repair. 2.On Tuesday, 12/16/2025, I contacted the dealership again; I was told someone from the service department (believed to be named Colton) would call me back. I have not yet received a callback. 3.Today, I visited the dealer in person. The service department did not document the symptoms reported in my Kia Consumer Affairs case #XXX. 4.The earliest the dealer can see the car is Friday at 9:30 a.m., despite confirming that the car is part of an active safety recall. 5.Current symptoms include: •Engine overheating •Excessive oil consumption (1 quart lost in days) •Check engine light illuminated •Blue smoke from the exhaust •Engine rattling / vibration •A/C inoperable 6.The vehicle is unsafe to drive due to these symptoms. 7.Kia Consumer Affairs, via Gina, stated: •The dealer does not have loaner vehicles available •If I rent a vehicle, Kia will only reimburse $43.19 per day, and I must go through a reimbursement process 8.Given the known safety concerns of the recall and the severity of current symptoms, the dealer must be responsible for providing a safe vehicle immediately while inspection and repairs are addressed. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Contact Information: •Name: [XXX] •Contact: Phone: [XXX] Email: [XXX] •Location: Hawaii Vehicle Information: •Year / Make / Model: 2021 Kia Soul S •VIN: [XXX] •Mileage: 133,000 miles Recall Reference: •Verified NHTSA recall for VIN: [XXX] Kia Consumer Affairs Case Number: XXX ⸻ Complaint Description 1.I received a notification of an NHTSA safety recall for this vehicle. In February 2025, I responded to that notification by contacting Kia. My husband followed up in March 2025 with the dealer, but we did not receive any follow-up regarding inspection or repair. 2.On Tuesday, 12/16/2025, I contacted the dealership again; I was told someone from the service department (believed to be named Colton) would call me back. I have not yet received a callback. 3.Today, I visited the dealer in person. The service department did not document the symptoms reported in my Kia Consumer Affairs case #XXX. 4.The earliest the dealer can see the car is Friday at 9:30 a.m., despite confirming that the car is part of an active safety recall. 5.Current symptoms include: •Engine overheating •Excessive oil consumption (1 quart lost in days) •Check engine light illuminated •Blue smoke from the exhaust •Engine rattling / vibration •A/C inoperable 6.The vehicle is unsafe to drive due to these symptoms. 7.Kia Consumer Affairs, via Gina, stated: •The dealer does not have loaner vehicles available •If I rent a vehicle, Kia will only reimburse $43.19 per day, and I must go through a reimbursement process 8.Given the known safety concerns of the recall and the severity of current symptoms, the dealer must be responsible for providing a safe vehicle immediately while inspection and repairs are addressed. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

My vehicle is part of an active engine recall related to defective piston oil rings. When I brought my car to the dealership for the recall inspection, I informed them and Kia Corporate that my car had been stalling and shutting off while driving for months. I have text message documentation of these incidents. This safety concern was ignored. The dealership performed only a basic visual inspection (removing coils and air filter, checking battery, alternator, starter, and attempting to start the engine) and refused to perform a full recall diagnostic or engine tear-down. They claimed the engine was “hydrolocked” and stated that water in the engine “voids any recall” and that outside influence is not covered. I requested that Kia Corporate dispatch a Field Service Engineer (FSE) for an independent inspection, but corporate told me that I cannot request an FSE directly and that only the dealership can request it. Since the dealership refuses, corporate will not act. Safety Concern: Stalling and shutting off while driving is a serious safety hazard that can lead to accidents. The vehicle is part of a federally mandated engine recall, but the dealership and corporate have refused to perform the proper recall inspection. The refusal to inspect the engine or acknowledge stalling incidents leaves me and other potential drivers at risk of unsafe operation. Requested Action: Investigate the dealership’s refusal to perform the recall inspection. Ensure Kia performs a full recall diagnostic, including internal inspection of piston oil rings and related engine components. Require corporate or a Field Service Engineer to review the vehicle given the dealership’s refusal. Address the stalling incidents as a potential safety defect related to the recall.

My vehicle is part of an active engine recall related to defective piston oil rings. When I brought my car to the dealership for the recall inspection, I informed them and Kia Corporate that my car had been stalling and shutting off while driving for months. I have text message documentation of these incidents. This safety concern was ignored. The dealership performed only a basic visual inspection (removing coils and air filter, checking battery, alternator, starter, and attempting to start the engine) and refused to perform a full recall diagnostic or engine tear-down. They claimed the engine was “hydrolocked” and stated that water in the engine “voids any recall” and that outside influence is not covered. I requested that Kia Corporate dispatch a Field Service Engineer (FSE) for an independent inspection, but corporate told me that I cannot request an FSE directly and that only the dealership can request it. Since the dealership refuses, corporate will not act. Safety Concern: Stalling and shutting off while driving is a serious safety hazard that can lead to accidents. The vehicle is part of a federally mandated engine recall, but the dealership and corporate have refused to perform the proper recall inspection. The refusal to inspect the engine or acknowledge stalling incidents leaves me and other potential drivers at risk of unsafe operation. Requested Action: Investigate the dealership’s refusal to perform the recall inspection. Ensure Kia performs a full recall diagnostic, including internal inspection of piston oil rings and related engine components. Require corporate or a Field Service Engineer to review the vehicle given the dealership’s refusal. Address the stalling incidents as a potential safety defect related to the recall.

Auto Start Stop Issue - Vehicle will stall and not start when waiting at a red light after you let go of break. All warning lights would turn on and stall.

Auto Start Stop Issue - Vehicle will stall and not start when waiting at a red light after you let go of break. All warning lights would turn on and stall.

The contact owns a 2021 Kia Soul. The vehicle was serviced under NHTSA Campaign Number: 21V259000 (ENGINE), but the failure occurred. The contact stated that DTC: P0004 was displayed. The vehicle was taken to the dealer, where an oil consumption test was scheduled to be performed. The contact was asked to provide the maintenance history on the vehicle. The contact was unable to provide the documents, and the dealer refused to repair the vehicle. The dealer reset the code and sent the contact home. The contact stated that on the drive back to the residence, the DTC: P0004 became displayed on the instrument panel. The vehicle was taken back to the dealer. The dealer requested the maintenance records. The vehicle was not repaired. The contact stated that the failure persisted. Most recently, an abnormal sound was coming from the engine, and the vehicle stalled. The contact was able to coast to the side of the road. After several attempts, the vehicle restarted. The failure persisted, and the vehicle remained at the residence unrepaired. The manufacturer was informed of the failure. The failure mileage was approximately 92,000.

The contact owns a 2021 Kia Soul. The vehicle was serviced under NHTSA Campaign Number: 21V259000 (ENGINE), but the failure occurred. The contact stated that DTC: P0004 was displayed. The vehicle was taken to the dealer, where an oil consumption test was scheduled to be performed. The contact was asked to provide the maintenance history on the vehicle. The contact was unable to provide the documents, and the dealer refused to repair the vehicle. The dealer reset the code and sent the contact home. The contact stated that on the drive back to the residence, the DTC: P0004 became displayed on the instrument panel. The vehicle was taken back to the dealer. The dealer requested the maintenance records. The vehicle was not repaired. The contact stated that the failure persisted. Most recently, an abnormal sound was coming from the engine, and the vehicle stalled. The contact was able to coast to the side of the road. After several attempts, the vehicle restarted. The failure persisted, and the vehicle remained at the residence unrepaired. The manufacturer was informed of the failure. The failure mileage was approximately 92,000.

Description of Problem: My 2021 Kia Soul experienced complete engine failure consistent with the defect described in Recall 25V099 (SC336), which addresses faulty piston oil rings that can cause engine damage, stalling, and potential fire risk. Kia of Round Rock performed a compression test and found Cylinder 3 at 102 PSI, well below the normal minimum of 160 PSI. Despite this, the service advisor stated in writing that the failure was “unrelated to the recall” and quoted an engine rebuild cost of $7,476.32. The recall specifically identifies incorrectly manufactured piston oil rings as a cause of engine damage. Low compression from defective piston rings directly aligns with this recall’s description and the findings in my vehicle. Additional Detail: Prior to the failure, a warning light briefly appeared on the dashboard but did not remain illuminated. It was not the engine light, and it disappeared shortly after. This suggests the defect was developing internally without a consistent diagnostic warning, making it unpredictable and dangerous. Safety Concern: This is a serious safety hazard for my family, including our two children (ages 6 and 9). A sudden engine failure or stall could cause a dangerous accident or even be fatal. We trusted Kia to provide a safe vehicle and to honor its recall obligations. The refusal to address this under the recall leaves us driving an unsafe car that could fail at any time. Supporting Documentation: Dealership diagnostic report showing compression test results and repair estimate. Recall notice (25V099 / SC336) identifying the piston oil ring defect. Written communication with Kia of Round Rock and Kia Consumer Affairs. Additional Notes: I contacted Kia Consumer Affairs to open a case and request escalation. I am filing this complaint to inform NHTSA that vehicles like mine are being denied coverage for a failure directly related to the recall.

Vehicle Information: Make/Model/Year: 2021 Kia Soul VIN: [XXX] Odometer: [96,000] Dealerships: Kia of Killeen, TX /Kia of Round Rock, TX & Component/System Failure: Engine failure due to defective piston oil rings, causing low compression and stalling. Components are available for inspection at both dealerships. Safety Risk: Sudden engine failure and stalling created a serious risk to my family, including children ages 6 and 9. The defect could cause loss of vehicle control or fire, potentially fatal. Dealer Confirmation: Kia of Round Rock confirmed low compression (Cylinder 3 at 102 PSI). Kia of Killeen falsely stated the recall was completed; while the car was in their care, it would not crank. Inspections: Vehicle inspected by Kia dealerships. No police or insurance inspections. Kia Consumer Affairs contacted for escalation. Warning Signs: A brief dashboard warning light appeared (not engine light) before failure and disappeared quickly. Vehicle experienced stalling while attempting recall repair in February/March. Problem Description: Failure is consistent with Recall 25V099 (SC336) for faulty piston oil rings. Kia of Round Rock confirmed low compression, but the service advisor stated it was “unrelated to the recall” and quoted a $7,476.32 engine rebuild. Supporting Documentation: Dealership diagnostic reports and repair estimates ( From RoundRock) (Killeen:Pending) Recall notice (25V099 / SC336) Written communication with Kia dealerships and Consumer Affairs Additional Notes: I contacted Kia Consumer Affairs to open a case and request escalation. Filing this complaint to inform NHTSA that vehicles like mine are being denied coverage for a defect directly related to the recall. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Description of Problem: My 2021 Kia Soul experienced complete engine failure consistent with the defect described in Recall 25V099 (SC336), which addresses faulty piston oil rings that can cause engine damage, stalling, and potential fire risk. Kia of Round Rock performed a compression test and found Cylinder 3 at 102 PSI, well below the normal minimum of 160 PSI. Despite this, the service advisor stated in writing that the failure was “unrelated to the recall” and quoted an engine rebuild cost of $7,476.32. The recall specifically identifies incorrectly manufactured piston oil rings as a cause of engine damage. Low compression from defective piston rings directly aligns with this recall’s description and the findings in my vehicle. Additional Detail: Prior to the failure, a warning light briefly appeared on the dashboard but did not remain illuminated. It was not the engine light, and it disappeared shortly after. This suggests the defect was developing internally without a consistent diagnostic warning, making it unpredictable and dangerous. Safety Concern: This is a serious safety hazard for my family, including our two children (ages 6 and 9). A sudden engine failure or stall could cause a dangerous accident or even be fatal. We trusted Kia to provide a safe vehicle and to honor its recall obligations. The refusal to address this under the recall leaves us driving an unsafe car that could fail at any time. Supporting Documentation: Dealership diagnostic report showing compression test results and repair estimate. Recall notice (25V099 / SC336) identifying the piston oil ring defect. Written communication with Kia of Round Rock and Kia Consumer Affairs. Additional Notes: I contacted Kia Consumer Affairs to open a case and request escalation. I am filing this complaint to inform NHTSA that vehicles like mine are being denied coverage for a failure directly related to the recall.

Vehicle Information: Make/Model/Year: 2021 Kia Soul VIN: [XXX] Odometer: [96,000] Dealerships: Kia of Killeen, TX /Kia of Round Rock, TX & Component/System Failure: Engine failure due to defective piston oil rings, causing low compression and stalling. Components are available for inspection at both dealerships. Safety Risk: Sudden engine failure and stalling created a serious risk to my family, including children ages 6 and 9. The defect could cause loss of vehicle control or fire, potentially fatal. Dealer Confirmation: Kia of Round Rock confirmed low compression (Cylinder 3 at 102 PSI). Kia of Killeen falsely stated the recall was completed; while the car was in their care, it would not crank. Inspections: Vehicle inspected by Kia dealerships. No police or insurance inspections. Kia Consumer Affairs contacted for escalation. Warning Signs: A brief dashboard warning light appeared (not engine light) before failure and disappeared quickly. Vehicle experienced stalling while attempting recall repair in February/March. Problem Description: Failure is consistent with Recall 25V099 (SC336) for faulty piston oil rings. Kia of Round Rock confirmed low compression, but the service advisor stated it was “unrelated to the recall” and quoted a $7,476.32 engine rebuild. Supporting Documentation: Dealership diagnostic reports and repair estimates ( From RoundRock) (Killeen:Pending) Recall notice (25V099 / SC336) Written communication with Kia dealerships and Consumer Affairs Additional Notes: I contacted Kia Consumer Affairs to open a case and request escalation. Filing this complaint to inform NHTSA that vehicles like mine are being denied coverage for a defect directly related to the recall. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The vehicle has a piston ring issue and I received a re all letter but to no avail because this website has not recognized the recall

The vehicle has a piston ring issue and I received a re all letter but to no avail because this website has not recognized the recall

I don’t know

I don’t know

My vehicles engine light is consistently flashing on and off, indicating there is an engine issue and when I took it to get the engine light diagnosed, error code P1327 shows up and the mechanic sites that it could be related to the faulty piston ring part, which is corresponding to the recent recall of Kia Souls from last February. Not to mention my vehicle sometimes goes through a momentarily power surge or lack of that temporarily stalls the engine.

My vehicles engine light is consistently flashing on and off, indicating there is an engine issue and when I took it to get the engine light diagnosed, error code P1327 shows up and the mechanic sites that it could be related to the faulty piston ring part, which is corresponding to the recent recall of Kia Souls from last February. Not to mention my vehicle sometimes goes through a momentarily power surge or lack of that temporarily stalls the engine.

Basically since I bought this car back 2020, brand new, the engine loses oil. Vehicle even stalled in the middle of the highway because there was no oil and no warning at all. Kia dealership tells me over and over that there is nothing wrong with it, after doing oil testing for 1000 miles. They have replaced components but nothing has worked so far. Latest issue that after 2700 miles from an oil change, I had to fill it up with oil. Now my car has about 57000 miles on it.

Basically since I bought this car back 2020, brand new, the engine loses oil. Vehicle even stalled in the middle of the highway because there was no oil and no warning at all. Kia dealership tells me over and over that there is nothing wrong with it, after doing oil testing for 1000 miles. They have replaced components but nothing has worked so far. Latest issue that after 2700 miles from an oil change, I had to fill it up with oil. Now my car has about 57000 miles on it.

New updated testing for recall regarding Piston Oil Rings seems to be faulty. My engine failed with previous testing, which is consistent with the issues my engine is having. However, the new testing claims that my engine has passed even though it is evident that my engine is not in good standing and should have failed. Extreme oil consumption is the number one sign of the faulty piston oil rings, which my car does. I have to add oil every couple of weeks.

New updated testing for recall regarding Piston Oil Rings seems to be faulty. My engine failed with previous testing, which is consistent with the issues my engine is having. However, the new testing claims that my engine has passed even though it is evident that my engine is not in good standing and should have failed. Extreme oil consumption is the number one sign of the faulty piston oil rings, which my car does. I have to add oil every couple of weeks.

In November 2024, I was having issues with oil consumption and my car stalling while driving. I took it into Bob Sight Kia and explained that I'm constantly having to change or add oil to my car. They ran diagnostics and "fixed" the issue without any requests of maintenance records. The very next day after I picked it up, my oil light came on. I changed my oil November 2024, January 2025, March 2025, April 2025, May 2025. On May 10, 2025, while driving back from a family emergency, my transmission went out. I had it towed to Bob Sight Kia and was told the transmission would need replaced and it is under warranty, they did not request maintenance records then either. The transimission was replaced and I picked up my vehicle on June 5, 2025. My car started stalling again July 2025 and August 2025, I changed the oil each time. I took it back to Bob Sight Kia and was told I needed to provide maintenance records this time. I provided receipts of the above dates I changed my oil but was told my claim is being denied due to not having maintenance records from 2022 and 2023. I have called Kia Consumer Affairs and Bob Sight Kia. The general manager at Bob Sight Kia told me my car had been misdiagnosed in November 2024. I have explained to Kia Consumer Affairs exactly what I have been told by the dealership but they still refuse to replace the engine. My car currently has 73k miles and I am having to change my oil every 1500 miles. I believe my vehicle is under the engine recall and Kia will not honor it

In November 2024, I was having issues with oil consumption and my car stalling while driving. I took it into Bob Sight Kia and explained that I'm constantly having to change or add oil to my car. They ran diagnostics and "fixed" the issue without any requests of maintenance records. The very next day after I picked it up, my oil light came on. I changed my oil November 2024, January 2025, March 2025, April 2025, May 2025. On May 10, 2025, while driving back from a family emergency, my transmission went out. I had it towed to Bob Sight Kia and was told the transmission would need replaced and it is under warranty, they did not request maintenance records then either. The transimission was replaced and I picked up my vehicle on June 5, 2025. My car started stalling again July 2025 and August 2025, I changed the oil each time. I took it back to Bob Sight Kia and was told I needed to provide maintenance records this time. I provided receipts of the above dates I changed my oil but was told my claim is being denied due to not having maintenance records from 2022 and 2023. I have called Kia Consumer Affairs and Bob Sight Kia. The general manager at Bob Sight Kia told me my car had been misdiagnosed in November 2024. I have explained to Kia Consumer Affairs exactly what I have been told by the dealership but they still refuse to replace the engine. My car currently has 73k miles and I am having to change my oil every 1500 miles. I believe my vehicle is under the engine recall and Kia will not honor it

We are experiencing problems consistent with the issues identified in recall SC336, which pertains to defective piston rings potentially leading to increased oil consumption and engine damage. Specifically, for an extended period of time we have encountered significant oil consumption, the check engine light turning on repeatedly, engine overheating, and abnormal temperature gauge readings. Additionally, our vehicle has stalled multiple times while driving, lost power, and exhibited jerky acceleration, along with strange noises from the engine. These stalling incidents, in particular, were extremely frightening and created unsafe conditions on the road for our traveling family. We previously contacted members of Kia’s corporate office in early April 2025 (we can forward email), but unfortunately, we initially never received a response from Kia with respect to our email. We brought our vehicle to Wesley Chapel Kia for the recall service on June 9th; however, no repairs were made. Our engine was not replaced. We were told our vehicle passed the vibration test, which we find insufficient. The check engine light returned shortly after the visit to address the recall. We are aware that Kia changed the procedure for the recall inspection after the initial recall was announced. We have read accounts online from other Kia owners whose vehicles originally failed the recall inspection and were due for engine replacement—only to pass under the new testing protocol. This shift in procedure was never explained to us during our recall appointment, and we have serious concerns about the effectiveness of the updated remedy program. The lack of transparency and the unresolved issues with our vehicle leave us deeply dissatisfied and looking for answers. We are seeking assistance in understanding what steps we can take to ensure the safety and reliability of our vehicle and to hold the manufacturer accountable for following through on their recall commitments.

We are experiencing problems consistent with the issues identified in recall SC336, which pertains to defective piston rings potentially leading to increased oil consumption and engine damage. Specifically, for an extended period of time we have encountered significant oil consumption, the check engine light turning on repeatedly, engine overheating, and abnormal temperature gauge readings. Additionally, our vehicle has stalled multiple times while driving, lost power, and exhibited jerky acceleration, along with strange noises from the engine. These stalling incidents, in particular, were extremely frightening and created unsafe conditions on the road for our traveling family. We previously contacted members of Kia’s corporate office in early April 2025 (we can forward email), but unfortunately, we initially never received a response from Kia with respect to our email. We brought our vehicle to Wesley Chapel Kia for the recall service on June 9th; however, no repairs were made. Our engine was not replaced. We were told our vehicle passed the vibration test, which we find insufficient. The check engine light returned shortly after the visit to address the recall. We are aware that Kia changed the procedure for the recall inspection after the initial recall was announced. We have read accounts online from other Kia owners whose vehicles originally failed the recall inspection and were due for engine replacement—only to pass under the new testing protocol. This shift in procedure was never explained to us during our recall appointment, and we have serious concerns about the effectiveness of the updated remedy program. The lack of transparency and the unresolved issues with our vehicle leave us deeply dissatisfied and looking for answers. We are seeking assistance in understanding what steps we can take to ensure the safety and reliability of our vehicle and to hold the manufacturer accountable for following through on their recall commitments.

In May 2025, my 2021 kia soul engine suddenly seized while I was driving close to my home. I took it to my local Kia dealership to have it inspected in which they said my engine needed to be replaced but did not identify exactly what caused my engine to fail. I have not had any issues with my car before this happened and kept up with oil changes, etc.I also told the service department about the recent recall on my vehicle regarding faulty piston rings leading to engine failure. Due to not having an extended warranty, I was told the replacement would be around $10,000. I reached out to them Kia Customer care to see if they could provide assistance considering this was something I did no t expect to happen. I decided to have it towed to a mechanic my family knows and he had my engine rebuilt for lower cost. Today (8/21/2025), we picked up the car which started out good initially but still demonstrated the same issue with the engine failing after driving it one time. My VIN is not in the recall list but I am not understanding how my vehicle which was performing perfectly, all of sudden seized on me. Prior to my engine failing, there were no dashboard indicators that anything needed to be inspected. They appeared after the engine seized. Fortunately, when my engine seized, I just turned into my neighborhood but I'm sure if I was a couple seconds or minutes late, my safety would have been at risk considering I live off a busy highway.

In May 2025, my 2021 kia soul engine suddenly seized while I was driving close to my home. I took it to my local Kia dealership to have it inspected in which they said my engine needed to be replaced but did not identify exactly what caused my engine to fail. I have not had any issues with my car before this happened and kept up with oil changes, etc.I also told the service department about the recent recall on my vehicle regarding faulty piston rings leading to engine failure. Due to not having an extended warranty, I was told the replacement would be around $10,000. I reached out to them Kia Customer care to see if they could provide assistance considering this was something I did no t expect to happen. I decided to have it towed to a mechanic my family knows and he had my engine rebuilt for lower cost. Today (8/21/2025), we picked up the car which started out good initially but still demonstrated the same issue with the engine failing after driving it one time. My VIN is not in the recall list but I am not understanding how my vehicle which was performing perfectly, all of sudden seized on me. Prior to my engine failing, there were no dashboard indicators that anything needed to be inspected. They appeared after the engine seized. Fortunately, when my engine seized, I just turned into my neighborhood but I'm sure if I was a couple seconds or minutes late, my safety would have been at risk considering I live off a busy highway.

My vehicle was originally diagnosed (after recall) with a defective engine and I was to be notified when the replacement engine arrived. On a subsequent visit to the dealer to repair an additional check engine light episode I was informed that the replacement engine was no longer needed and that Kia was installing software to monitor the condition of the piston rings. On [XXX] (third incident) while operating my vehicle in heavy traffic the check engine light went on and the vehicle immediately started to lose power and developed an engine noise which continued as i immediately drove to the Kia dealership and when I arrived there was a burning smell when I got out of the vehicle and I was told it would be two weeks before they would diagnose the incident. The vehicle continues to sit at International Kia of Orland Hills, Il 60462. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

My vehicle was originally diagnosed (after recall) with a defective engine and I was to be notified when the replacement engine arrived. On a subsequent visit to the dealer to repair an additional check engine light episode I was informed that the replacement engine was no longer needed and that Kia was installing software to monitor the condition of the piston rings. On [XXX] (third incident) while operating my vehicle in heavy traffic the check engine light went on and the vehicle immediately started to lose power and developed an engine noise which continued as i immediately drove to the Kia dealership and when I arrived there was a burning smell when I got out of the vehicle and I was told it would be two weeks before they would diagnose the incident. The vehicle continues to sit at International Kia of Orland Hills, Il 60462. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

When the car was originally going out, the check engine light came on and the engine was making a funny sound, then after we filled up on gas like 10-15 miles later, the engine shut off and stopped accelerating but all of the electronics were still coming on, the battery and oil pressure light came on as well, we pulled it over and when trying to start, it was cranking but not coming on, but the electronics and everything was still working just fine, radio worked and my phone was charging, eventually when we tried cranking again, the engine started rattling and grinding . Towed it to Kia. KIA said they did every test possible on the car and are about 90% sure that the car needs a new ecu, but that kia doesn't manufacture that part anymore and that if they made it, it could take 2 weeks to 4 months, they're saying that it's not apart of the warranty so it would be expensive. They said that the best bet would be to trade in the car. Then they asked for all receipts for oil changes. Then they said it's the camshaft. "Wanted to reach out to let you know we need to replace the Cam shaft, the camshaft phaser and valve cover gasket before we can do the test for the recall this will cost about $1530". He said this after already saying they tested it. They are refusing to repair the recall. This is the Kia dealership in Gettysburg PA.

When the car was originally going out, the check engine light came on and the engine was making a funny sound, then after we filled up on gas like 10-15 miles later, the engine shut off and stopped accelerating but all of the electronics were still coming on, the battery and oil pressure light came on as well, we pulled it over and when trying to start, it was cranking but not coming on, but the electronics and everything was still working just fine, radio worked and my phone was charging, eventually when we tried cranking again, the engine started rattling and grinding . Towed it to Kia. KIA said they did every test possible on the car and are about 90% sure that the car needs a new ecu, but that kia doesn't manufacture that part anymore and that if they made it, it could take 2 weeks to 4 months, they're saying that it's not apart of the warranty so it would be expensive. They said that the best bet would be to trade in the car. Then they asked for all receipts for oil changes. Then they said it's the camshaft. "Wanted to reach out to let you know we need to replace the Cam shaft, the camshaft phaser and valve cover gasket before we can do the test for the recall this will cost about $1530". He said this after already saying they tested it. They are refusing to repair the recall. This is the Kia dealership in Gettysburg PA.

The contact owns a 2021 Kia Soul. The contact stated that the vehicle experienced a transmission failure, and the transmission was replaced by the dealer. The contact stated that the dealer also replaced the rack and pinion due to an abnormal clunking sound coming from the steering wheel. Additionally, the contact stated that the vehicle was experiencing abnormal oil consumption. The vehicle was taken to the dealer, where an oil consumption test was performed. The contact returned to the dealer after driving for 1,000 miles on three occasions. The dealer determined that the vehicle was not experiencing excessive oil consumption. The dealer replaced the motor mounts. The contact related the abnormal oil consumption to NHTSA Campaign Number: 21V259000 (Engine), which was previously performed on the vehicle. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 4,815.

The contact owns a 2021 Kia Soul. The contact stated that the vehicle experienced a transmission failure, and the transmission was replaced by the dealer. The contact stated that the dealer also replaced the rack and pinion due to an abnormal clunking sound coming from the steering wheel. Additionally, the contact stated that the vehicle was experiencing abnormal oil consumption. The vehicle was taken to the dealer, where an oil consumption test was performed. The contact returned to the dealer after driving for 1,000 miles on three occasions. The dealer determined that the vehicle was not experiencing excessive oil consumption. The dealer replaced the motor mounts. The contact related the abnormal oil consumption to NHTSA Campaign Number: 21V259000 (Engine), which was previously performed on the vehicle. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 4,815.

The contact owns a 2021 Kia Soul. The contact stated that while driving at an undisclosed speed, there was an abnormal ticking sound coming from the engine compartment, and the steering wheel was slightly difficult to turn. There was no warning light illuminated. The vehicle was not diagnosed or repaired by the dealer or an independent mechanic. The contact related the failure to NHTSA Campaign Number: 21V259000 (Engine); which was previously performed on the vehicle. The manufacturer was not notified of the failure. The failure mileage was 24,000.

The contact owns a 2021 Kia Soul. The contact stated that while driving at an undisclosed speed, there was an abnormal ticking sound coming from the engine compartment, and the steering wheel was slightly difficult to turn. There was no warning light illuminated. The vehicle was not diagnosed or repaired by the dealer or an independent mechanic. The contact related the failure to NHTSA Campaign Number: 21V259000 (Engine); which was previously performed on the vehicle. The manufacturer was not notified of the failure. The failure mileage was 24,000.

While driving, the vehicle began running rough and stalled shortly after. It would not restart. The vehicle was towed to a dealership, where they diagnosed “excessive cylinder wall scoring” and no engine compression. This matches the symptoms described in Recall SC336, which affects piston oil rings and can lead to engine failure, stalling, or fire. The dealer confirmed the engine won’t turn over and compression is lost, but they refused to perform the required piston ring inspection under the recall. They stated I would need to pay for an engine tear-down first. However, according to the recall remedy, the inspection and engine replacement should be performed free of charge if symptoms are present. The issue occurred without warning, leaving me without transportation and unable to safely pick up my child. I have opened a case with the manufacturer and am awaiting their review.

While driving, the vehicle began running rough and stalled shortly after. It would not restart. The vehicle was towed to a dealership, where they diagnosed “excessive cylinder wall scoring” and no engine compression. This matches the symptoms described in Recall SC336, which affects piston oil rings and can lead to engine failure, stalling, or fire. The dealer confirmed the engine won’t turn over and compression is lost, but they refused to perform the required piston ring inspection under the recall. They stated I would need to pay for an engine tear-down first. However, according to the recall remedy, the inspection and engine replacement should be performed free of charge if symptoms are present. The issue occurred without warning, leaving me without transportation and unable to safely pick up my child. I have opened a case with the manufacturer and am awaiting their review.

Engine burns oil irregularly and quickly. In October 2022, the check engine light was on and stalled while driving. Kia dealership in Sioux City stated my vehicle was not part of the original recall. The car was under warranty and they kept it for nearly 2 months to repair. Vehicle started stalling again last winter. Was told mice ate wires per dealership. In June 2025 - oil still burning quickly despite getting on time and regular oil changes. This time while driving on the interstate the check engine light came on again. Went to my local mechanic immediately (Car is out of warranty per mileage 85,000) and I hate the dealership - bone dry oil. They are convinced it's the pistons. Called the dealership. They made me call Kia. Kia claims my vehicle is not effected by the updated April recall - but they could repair my...horn. This car is dangerous. It constantly makes a knocking sound. I check the oil twice a week and have to add oil accordingly like it's a 1978 Buick. If this car stalls out while I'm commuting to work on an interstate, I and others could be seriously injured.

The contact owns a 2021 Kia Soul. The contact received notification of NHTSA Campaign Number: 21V259000 (Engine). The contact stated that the check engine warning light was flashing. The vehicle was taken to the dealer for the recall repair. The dealer cleared the check engine warning light code and deployed the Piston Ring Noise Sensing System (PNSS) software. The dealer advised the contact to bring the vehicle back if the failure recurred. The dealer marked the recall as completed. The contact stated that the failure recurred, and the vehicle was taken back to the dealer, where DTC: P1327 (Piston Ring Noise Sensing System (PNSS) was retrieved, and the dealer diagnosed the vehicle with piston vibration. The dealer determined that the engine needed to be replaced; however, the dealer informed the contact that the failure was not related to the recall. The vehicle was not repaired, but the dealer cleared the diagnostic trouble code. Additionally, the vehicle was taken to AutoZone, where DTC: P1327 (Piston Ring Noise Sensing System (PNSS) was retrieved, and the contact was informed that there was a vibration in cylinder #3. The contact stated that the failure recurred, and the vehicle was taken back to the dealer, where DTC: P1327 (Piston Ring Noise Sensing System (PNSS) was retrieved; however, the dealer informed the contact that the vehicle passed the SC336 recall inspection test. The contact stated that the dealer performed the test in 20 minutes. The vehicle was not repaired. The contact stated that the engine was previously replaced at 67,000 miles. The dealer and the manufacturer informed the contact that once the district manager became available a determination would be made if the engine should be replaced. The vehicle was not repaired. The failure mileage was approximately 128,495.

Engine burns oil irregularly and quickly. In October 2022, the check engine light was on and stalled while driving. Kia dealership in Sioux City stated my vehicle was not part of the original recall. The car was under warranty and they kept it for nearly 2 months to repair. Vehicle started stalling again last winter. Was told mice ate wires per dealership. In June 2025 - oil still burning quickly despite getting on time and regular oil changes. This time while driving on the interstate the check engine light came on again. Went to my local mechanic immediately (Car is out of warranty per mileage 85,000) and I hate the dealership - bone dry oil. They are convinced it's the pistons. Called the dealership. They made me call Kia. Kia claims my vehicle is not effected by the updated April recall - but they could repair my...horn. This car is dangerous. It constantly makes a knocking sound. I check the oil twice a week and have to add oil accordingly like it's a 1978 Buick. If this car stalls out while I'm commuting to work on an interstate, I and others could be seriously injured.

The contact owns a 2021 Kia Soul. The contact received notification of NHTSA Campaign Number: 21V259000 (Engine). The contact stated that the check engine warning light was flashing. The vehicle was taken to the dealer for the recall repair. The dealer cleared the check engine warning light code and deployed the Piston Ring Noise Sensing System (PNSS) software. The dealer advised the contact to bring the vehicle back if the failure recurred. The dealer marked the recall as completed. The contact stated that the failure recurred, and the vehicle was taken back to the dealer, where DTC: P1327 (Piston Ring Noise Sensing System (PNSS) was retrieved, and the dealer diagnosed the vehicle with piston vibration. The dealer determined that the engine needed to be replaced; however, the dealer informed the contact that the failure was not related to the recall. The vehicle was not repaired, but the dealer cleared the diagnostic trouble code. Additionally, the vehicle was taken to AutoZone, where DTC: P1327 (Piston Ring Noise Sensing System (PNSS) was retrieved, and the contact was informed that there was a vibration in cylinder #3. The contact stated that the failure recurred, and the vehicle was taken back to the dealer, where DTC: P1327 (Piston Ring Noise Sensing System (PNSS) was retrieved; however, the dealer informed the contact that the vehicle passed the SC336 recall inspection test. The contact stated that the dealer performed the test in 20 minutes. The vehicle was not repaired. The contact stated that the engine was previously replaced at 67,000 miles. The dealer and the manufacturer informed the contact that once the district manager became available a determination would be made if the engine should be replaced. The vehicle was not repaired. The failure mileage was approximately 128,495.

Saw that there was a recall for faulty oil piston rings on my Kia 2021 soul received the letter from Kia in mid to late April made the appointment with Coughlin Kia of Newark for May 5. Coughlin Kia canceled it on May 4 June 24 had to have my Kia towed to Coughlin Kia of Newark June 20 27. They said Oil was going through my piston rings. There was vertical scoring on the cylinder walls, but they said that it was not because of the recall and I would have to pay $7000 to fix it even though I hid made the appointment and they canceled it. I had talked to Kia manufacturing in late February and had them record my call and ask them what do I do in the meantime because my Kia is burning a lot of oiland their response was we don’t know now I have engine failure and they’re claiming that they won’t fix it, even though it is under the recall.

Saw that there was a recall for faulty oil piston rings on my Kia 2021 soul received the letter from Kia in mid to late April made the appointment with Coughlin Kia of Newark for May 5. Coughlin Kia canceled it on May 4 June 24 had to have my Kia towed to Coughlin Kia of Newark June 20 27. They said Oil was going through my piston rings. There was vertical scoring on the cylinder walls, but they said that it was not because of the recall and I would have to pay $7000 to fix it even though I hid made the appointment and they canceled it. I had talked to Kia manufacturing in late February and had them record my call and ask them what do I do in the meantime because my Kia is burning a lot of oiland their response was we don’t know now I have engine failure and they’re claiming that they won’t fix it, even though it is under the recall.

Unusual engine oil consumption. Engine using 1 quart of engine oil every 1000 miles. Not normal.

Recall by KIA for engine malfunction--website/nhtsa shows multiple recalls, issues & motor replacements due to Piston Oil Ring issues that could result in stall or fire; had 2 recall dealer inspections citing need for camshift replacement, & SC336 Piston Oil Ring failure. Engine has used excessive oil (now 3+ qts in 3000 miles) which nhtsa lists as issue with the engines--recall was issued for this engine 2/17/2025, letters sent 4/4/2025 which I never received, oil consumption occurred over years/months. Techs at dealer told me operation of the engine "can be detrimental". KIA refuses to replace or repair the engine--this has been noted by nhtsa. Independent testing (2) indicates camshaft and crankshaft sensors are not in sync. I am fearful to operate the vehicle due to danger of stalling and/or fire, which could cause crash or injury. I ask for NHTSA to enforce their directions to KIA and replace the engine.

Unusual engine oil consumption. Engine using 1 quart of engine oil every 1000 miles. Not normal.

Recall by KIA for engine malfunction--website/nhtsa shows multiple recalls, issues & motor replacements due to Piston Oil Ring issues that could result in stall or fire; had 2 recall dealer inspections citing need for camshift replacement, & SC336 Piston Oil Ring failure. Engine has used excessive oil (now 3+ qts in 3000 miles) which nhtsa lists as issue with the engines--recall was issued for this engine 2/17/2025, letters sent 4/4/2025 which I never received, oil consumption occurred over years/months. Techs at dealer told me operation of the engine "can be detrimental". KIA refuses to replace or repair the engine--this has been noted by nhtsa. Independent testing (2) indicates camshaft and crankshaft sensors are not in sync. I am fearful to operate the vehicle due to danger of stalling and/or fire, which could cause crash or injury. I ask for NHTSA to enforce their directions to KIA and replace the engine.

I took my 2021 Kia Soul to Kia of Leesburg here in Florida, and dropped it off yesterday June 17th, per service department request and was told that they were going try to repair the multiple recalls on this vehicle. They told me that it was going to be 24-48 hours before I was going to be able to get it back when I called, regarding my safety critical recall. So, I dropped it off last night as instructed, the KIA of Leesburg service department called me today stating that due to sludge in the engine, they're refusing to fix the recalls, and stated that I owe them $200 before I am able to pick up my vehicle

I took my 2021 Kia Soul to Kia of Leesburg here in Florida, and dropped it off yesterday June 17th, per service department request and was told that they were going try to repair the multiple recalls on this vehicle. They told me that it was going to be 24-48 hours before I was going to be able to get it back when I called, regarding my safety critical recall. So, I dropped it off last night as instructed, the KIA of Leesburg service department called me today stating that due to sludge in the engine, they're refusing to fix the recalls, and stated that I owe them $200 before I am able to pick up my vehicle

My car had sputtered leaving gas station I took it to my mechanic February 17 had engine coil and spark plugs replaced There was a anti theft recall for software update I took my car to Kia dealer and they preform the update As I was waiting I looked up my vin for any other recalls and there was one but letters would not be sent out till April 4 2025 On May 10 th my car had loss power and on the 12 th I called Kia and they said there was a recall for sc336 piston oil rings I took my car in on May 17 they did a software update 2 days latter my car was making a knocking sound I had that repaired by my machanic on May 20th I received a email from Kia reference a up date to the recall and says my car will be fixed with no charge I spoke with a Kia representative and out in a claim for reimbursement but was denied…. WS my repairs related to the recall SC336 if so I would like to be reimbursed please help me get this resolved I would think Kia would send me a detailed explanation on why my part that was repaired are not reimbursed

My car had sputtered leaving gas station I took it to my mechanic February 17 had engine coil and spark plugs replaced There was a anti theft recall for software update I took my car to Kia dealer and they preform the update As I was waiting I looked up my vin for any other recalls and there was one but letters would not be sent out till April 4 2025 On May 10 th my car had loss power and on the 12 th I called Kia and they said there was a recall for sc336 piston oil rings I took my car in on May 17 they did a software update 2 days latter my car was making a knocking sound I had that repaired by my machanic on May 20th I received a email from Kia reference a up date to the recall and says my car will be fixed with no charge I spoke with a Kia representative and out in a claim for reimbursement but was denied…. WS my repairs related to the recall SC336 if so I would like to be reimbursed please help me get this resolved I would think Kia would send me a detailed explanation on why my part that was repaired are not reimbursed

my vehicle was part of a recall for the piston oil rings. the car was taken to KIA for testing. The car failed the test and I was told that the engine would need to be replaced (I have a video and test results of the failed test. Then KIA stated that too many cars were failing and that they were redoing the test. My car was in the Kia repair shop waiting for an engine that was ordered. KIA cancelled my engine and my car was tested with the new test and it passed. After two weeks of being in the repair shop I was told to come and get it. This not only appears unethical but a blatant attempt to circumvent the recall.

my vehicle was part of a recall for the piston oil rings. the car was taken to KIA for testing. The car failed the test and I was told that the engine would need to be replaced (I have a video and test results of the failed test. Then KIA stated that too many cars were failing and that they were redoing the test. My car was in the Kia repair shop waiting for an engine that was ordered. KIA cancelled my engine and my car was tested with the new test and it passed. After two weeks of being in the repair shop I was told to come and get it. This not only appears unethical but a blatant attempt to circumvent the recall.

[XXX], the vehicle was delivered to Crain KIA dealership located in Conway, Arkansas, due to failure of engine to start (engine would turn over but not run). I scheduled a service appointment for May 20th at 0930, for the car to be evaluated/troubleshot. While at the KIA dealership service desk, I discussed KIA SAFETY RECALL SC336, and that my VIN# was effected by the recall (verified by speaking with KIA Customer Care representative) and by using NHTSA's VIN/Recall search engine. At that time, I disclosed that the car was a SALVAGE TITLE vehicle, but was restored, looked nearly brand new and was otherwise operational prior to the engine "no start" condition (4 months of ownership). The service team at the dealership confirmed the SALVAGE TITLE via "Carfax", however they noted that KIA's internal VIN/TITLE database DID NOT REFLECT the car as salvaged. Crain Kia dealership then decided to submit the car for KIA's SAFETY RECALL inspection and possibly warranty work since the vehicle has not exceeded the 5yr/60,000 mile limited basic warranty. Unfortunately, the dealership did not open a "tech-line case' until approximately 15 days later. Tech-line communication between the service technician and KIA's engineering/recall rep, directed the dealership to perform an engine wet/dry compression test (due to deficient piston oil-rings). On June 5th, Crain KIA notified me that the resulting 'LOW" compression test results indicated that the piston rings were faulty, and that the engine would need to be replaced. Additionally, they told me that the vehicle would NOT BE ELIGIBLE for factory warranty due to the SALVAGE TITLE and that I would be responsible for engine change costs. Moreover, the dealership's service team charged me for the cost of the compression testing. I have thoroughly reviewed the KIA recall SC336 documentation as well as NHTSA's 25V-099 bulletin and verified that neither notices proclaim, exclude or deny coverage to salvage title vehicles. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION A

[XXX], the vehicle was delivered to Crain KIA dealership located in Conway, Arkansas, due to failure of engine to start (engine would turn over but not run). I scheduled a service appointment for May 20th at 0930, for the car to be evaluated/troubleshot. While at the KIA dealership service desk, I discussed KIA SAFETY RECALL SC336, and that my VIN# was effected by the recall (verified by speaking with KIA Customer Care representative) and by using NHTSA's VIN/Recall search engine. At that time, I disclosed that the car was a SALVAGE TITLE vehicle, but was restored, looked nearly brand new and was otherwise operational prior to the engine "no start" condition (4 months of ownership). The service team at the dealership confirmed the SALVAGE TITLE via "Carfax", however they noted that KIA's internal VIN/TITLE database DID NOT REFLECT the car as salvaged. Crain Kia dealership then decided to submit the car for KIA's SAFETY RECALL inspection and possibly warranty work since the vehicle has not exceeded the 5yr/60,000 mile limited basic warranty. Unfortunately, the dealership did not open a "tech-line case' until approximately 15 days later. Tech-line communication between the service technician and KIA's engineering/recall rep, directed the dealership to perform an engine wet/dry compression test (due to deficient piston oil-rings). On June 5th, Crain KIA notified me that the resulting 'LOW" compression test results indicated that the piston rings were faulty, and that the engine would need to be replaced. Additionally, they told me that the vehicle would NOT BE ELIGIBLE for factory warranty due to the SALVAGE TITLE and that I would be responsible for engine change costs. Moreover, the dealership's service team charged me for the cost of the compression testing. I have thoroughly reviewed the KIA recall SC336 documentation as well as NHTSA's 25V-099 bulletin and verified that neither notices proclaim, exclude or deny coverage to salvage title vehicles. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION A

While driving to work [XXX] my engine seized on the highway, going 50mph, leaving me struggling to get it to the side of the road and out of traffic. No warning lights came on, no signs of any kind to alert me. Car completely shut off while moving at a high enough rate of speed for a fatality or serious injuries, to myself and other drivers. Immediately that day, after calling KIA, I was informed of the engine recall that wasn't in effect yet. Shortly after that I received two notices in the mail from KIA, two recalls, regarding my VIN number. I towed the car to KIA in Blufton SC from Pembroke GA, after towing it home from the side of the road. All at my own expense. KIA informed me 6/02/2025 that they will not perform any repairs free of charge because I am "out of warranty coverage". I am still making payments on this vehicle, and have not been in possession of nor been able to drive it, for several months now. I am the second owner, purchased the car December 2023, with 40,000 miles or so on it. Mileage now is roughly 85,000. And I still owe $12,000 on the vehicle. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

While driving to work [XXX] my engine seized on the highway, going 50mph, leaving me struggling to get it to the side of the road and out of traffic. No warning lights came on, no signs of any kind to alert me. Car completely shut off while moving at a high enough rate of speed for a fatality or serious injuries, to myself and other drivers. Immediately that day, after calling KIA, I was informed of the engine recall that wasn't in effect yet. Shortly after that I received two notices in the mail from KIA, two recalls, regarding my VIN number. I towed the car to KIA in Blufton SC from Pembroke GA, after towing it home from the side of the road. All at my own expense. KIA informed me 6/02/2025 that they will not perform any repairs free of charge because I am "out of warranty coverage". I am still making payments on this vehicle, and have not been in possession of nor been able to drive it, for several months now. I am the second owner, purchased the car December 2023, with 40,000 miles or so on it. Mileage now is roughly 85,000. And I still owe $12,000 on the vehicle. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Engine overheating and leaking oil due to faulty piston ring, kia will only check the vehicle when its cold and claims its passes their tests. The car only acts up when runing for 30 mins or so

Engine overheating and leaking oil due to faulty piston ring, kia will only check the vehicle when its cold and claims its passes their tests. The car only acts up when runing for 30 mins or so

In late 2024 my vehicle, a 2021 KIA SOUL, stalled 3 separate times as I was driving, one of which I was driving in traffic, going about 10 mph, about mid-December. There were no warning lights that came on. I made an appt. with a KIA Service Dept. for Jan. 2025 (earliest available) I did not drive the vehicle in the interim. The KIA Service Dept. said that the problem could be low oil pressure, and performed an oil change. In April of 2025 I received the safely recall for a piston oil ring defect in my vehicle. I promptly called "Ron Bouchard KIA" in Leominster, MA, and brought the vehicle there April 16. They performed their tests which my vehicle failed. They initially said a new engine is being ordered for my vehicle, and it could take 2 to 3 weeks. Now, after 5 weeks, It appears they may not replace my engine after all. (!?!?) They stated that KIA Corporate sent out a directive that these recalled vehicles be retested. My concern is a real safety concern, especially with the stalling in traffic, which is a real danger for all. My experience of stalling in traffic, is just as described in the safety recall itself, and I do not wish to drive a vehicle that may catch on fire some day!!!

In late 2024 my vehicle, a 2021 KIA SOUL, stalled 3 separate times as I was driving, one of which I was driving in traffic, going about 10 mph, about mid-December. There were no warning lights that came on. I made an appt. with a KIA Service Dept. for Jan. 2025 (earliest available) I did not drive the vehicle in the interim. The KIA Service Dept. said that the problem could be low oil pressure, and performed an oil change. In April of 2025 I received the safely recall for a piston oil ring defect in my vehicle. I promptly called "Ron Bouchard KIA" in Leominster, MA, and brought the vehicle there April 16. They performed their tests which my vehicle failed. They initially said a new engine is being ordered for my vehicle, and it could take 2 to 3 weeks. Now, after 5 weeks, It appears they may not replace my engine after all. (!?!?) They stated that KIA Corporate sent out a directive that these recalled vehicles be retested. My concern is a real safety concern, especially with the stalling in traffic, which is a real danger for all. My experience of stalling in traffic, is just as described in the safety recall itself, and I do not wish to drive a vehicle that may catch on fire some day!!!

Our 2021 Kia Soul experienced complete engine failure without warning. The engine suddenly lost power and became inoperable while driving. The dealership's diagnostic testing identified a camshaft sensor code, but no definitive cause for the catastrophic failure was provided. We believe the failure is related to internal engine damage potentially caused by defective piston oil rings, consistent with NHTSA Recall Number 25V099000. Kia has not conducted a full internal engine inspection to rule this out. The vehicle is in Kia's possession and is available for inspection upon request. The sudden engine failure occurred without warning and caused a complete loss of power while the vehicle was in motion. This could have led to a serious accident had the incident occurred in heavy traffic or on a high-speed roadway. The inability to accelerate or maintain control of the vehicle poses a serious safety risk to both the driver and others on the road. Yes. The vehicle was inspected and diagnosed by a Kia dealership. While they identified a camshaft sensor code, they did not perform a full inspection to determine the internal cause of the engine failure. They declined to attribute the issue to the known piston oil ring defect and refused to repair it under the recall. Instead they want to submit it to the TechLine for the power train warranty. We had to spend hours calling places and collecting information of all oil changes and maintenance on the vehicle over the last 4 years. We can show a CLEAR pattern of regular maintenance of the vehicle. The vehicle has been inspected by an authorized Kia dealership. No inspections have been conducted by the police, insurance representatives, or other third parties. There were no warning lamps, dashboard messages, or performance issues prior to the engine failure. The vehicle was regularly maintained and had been operating normally up to the point of the incident.

Our 2021 Kia Soul experienced complete engine failure without warning. The engine suddenly lost power and became inoperable while driving. The dealership's diagnostic testing identified a camshaft sensor code, but no definitive cause for the catastrophic failure was provided. We believe the failure is related to internal engine damage potentially caused by defective piston oil rings, consistent with NHTSA Recall Number 25V099000. Kia has not conducted a full internal engine inspection to rule this out. The vehicle is in Kia's possession and is available for inspection upon request. The sudden engine failure occurred without warning and caused a complete loss of power while the vehicle was in motion. This could have led to a serious accident had the incident occurred in heavy traffic or on a high-speed roadway. The inability to accelerate or maintain control of the vehicle poses a serious safety risk to both the driver and others on the road. Yes. The vehicle was inspected and diagnosed by a Kia dealership. While they identified a camshaft sensor code, they did not perform a full inspection to determine the internal cause of the engine failure. They declined to attribute the issue to the known piston oil ring defect and refused to repair it under the recall. Instead they want to submit it to the TechLine for the power train warranty. We had to spend hours calling places and collecting information of all oil changes and maintenance on the vehicle over the last 4 years. We can show a CLEAR pattern of regular maintenance of the vehicle. The vehicle has been inspected by an authorized Kia dealership. No inspections have been conducted by the police, insurance representatives, or other third parties. There were no warning lamps, dashboard messages, or performance issues prior to the engine failure. The vehicle was regularly maintained and had been operating normally up to the point of the incident.

I own a 2021 Kia Soul that was serviced under recall SC060, which involves inspection of the piston oil rings for potential defects. The recall service was performed at an authorized Kia dealership on May 12th, and I was informed that the engine passed the inspection and was operating properly. However, on [XXX] after the recall service was completed, I noticed oil deposits on my spark plugs. Upon removal and inspection, the spark plug tips (combustion side) show clear evidence of oil contamination, which suggests that oil is entering the combustion chamber—exactly the type of problem SC060 was meant to address. My car is definitely damaged, and my recall passed the inspection. That doesn't make sense. Kia Dutch Miller didn't give me proof of inspection of my car; they only gave me the invoice for the work done on the car. I have photo evidence of the oil-contaminated spark plugs, and I am concerned this may lead to increased engine wear, misfires, or even total engine failure. Please investigate whether recall SC060 is being resolved properly by dealerships, and whether additional remedies or extensions should be provided to affected owners like myself. My car hasn't been fixed yet. Vehicle VIN: [XXX] Mileage at time of recall service: 41,365 Date of recall service: [05/12/2025] Location of dealership: Dutch Miller, South Charleston, WV Thank you. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

I own a 2021 Kia Soul that was serviced under recall SC060, which involves inspection of the piston oil rings for potential defects. The recall service was performed at an authorized Kia dealership on May 12th, and I was informed that the engine passed the inspection and was operating properly. However, on [XXX] after the recall service was completed, I noticed oil deposits on my spark plugs. Upon removal and inspection, the spark plug tips (combustion side) show clear evidence of oil contamination, which suggests that oil is entering the combustion chamber—exactly the type of problem SC060 was meant to address. My car is definitely damaged, and my recall passed the inspection. That doesn't make sense. Kia Dutch Miller didn't give me proof of inspection of my car; they only gave me the invoice for the work done on the car. I have photo evidence of the oil-contaminated spark plugs, and I am concerned this may lead to increased engine wear, misfires, or even total engine failure. Please investigate whether recall SC060 is being resolved properly by dealerships, and whether additional remedies or extensions should be provided to affected owners like myself. My car hasn't been fixed yet. Vehicle VIN: [XXX] Mileage at time of recall service: 41,365 Date of recall service: [05/12/2025] Location of dealership: Dutch Miller, South Charleston, WV Thank you. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Hi, I had my car tested for recall SC336, and it initially failed, indicating the engine needed replacement. The dealership ordered a new engine from Kia. However, a few days later, they called to say that after retesting, the engine was fine and didn't require replacement. Now, I'm experiencing excessive oil consumption, and the check engine light shows code P0420, indicating a faulty catalytic converter. This issue is likely due to the car burning oil, clogging the converter, and pointing to a problem with the piston rings – the same issue covered under recall SC336. Given the recall's warning of potential engine stalling and fire risk, I'm extremely uncomfortable driving this car.

Hi, I had my car tested for recall SC336, and it initially failed, indicating the engine needed replacement. The dealership ordered a new engine from Kia. However, a few days later, they called to say that after retesting, the engine was fine and didn't require replacement. Now, I'm experiencing excessive oil consumption, and the check engine light shows code P0420, indicating a faulty catalytic converter. This issue is likely due to the car burning oil, clogging the converter, and pointing to a problem with the piston rings – the same issue covered under recall SC336. Given the recall's warning of potential engine stalling and fire risk, I'm extremely uncomfortable driving this car.

The engine is using too much oil

The engine is using too much oil

I was told that my engine failed the test for the recall for the incorrectly manufactured piston oil rings and that they would have to replace my engine. It has been turned in at the Shawnee-Mission KIA dealership since April 23rd and they said it would only take 2 weeks. I called again today at 5/5/2025 and now they are saying that repair is held indefinately and I have chemotherapy appointments that I have to show up for and they told me they do not loan cars out so I can have a means of transportation. I am given no specifics as to why this is happening. This is unacceptable.

I was told that my engine failed the test for the recall for the incorrectly manufactured piston oil rings and that they would have to replace my engine. It has been turned in at the Shawnee-Mission KIA dealership since April 23rd and they said it would only take 2 weeks. I called again today at 5/5/2025 and now they are saying that repair is held indefinately and I have chemotherapy appointments that I have to show up for and they told me they do not loan cars out so I can have a means of transportation. I am given no specifics as to why this is happening. This is unacceptable.

On [XXX] Car stopped during traveling home on [XXX]. Had car towed to Stapleford Auto in St. Georges, Delaware. The mechanic found that the motor had seized. I Called KIA Customer Care and was advised to tow to the KIA dealer in Felton, Delaware. Dealer had the car from 2/26/25 and did not inspect the car until approximately 3/11/25. During the interim I discover a recall for model year 2021 due to faulty piston rings which was shown to cause engine seizures. When contacted by KIA dealer they claimed the problem was due to lack of Maintenace. I have documentation detailing the Maintenace of the car. I have contracted KIA customer care on several occasions stating that Maintenace was done and expected KIA live up to the recall notice. So far, no response. I contacted the Delaware Attorney General, and they told me to contact you folks. KIA Case#: [XXX] I appreciate any assistance in the manner. Thanks, [XXX] Email: [XXX] Cell: [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

On [XXX] Car stopped during traveling home on [XXX]. Had car towed to Stapleford Auto in St. Georges, Delaware. The mechanic found that the motor had seized. I Called KIA Customer Care and was advised to tow to the KIA dealer in Felton, Delaware. Dealer had the car from 2/26/25 and did not inspect the car until approximately 3/11/25. During the interim I discover a recall for model year 2021 due to faulty piston rings which was shown to cause engine seizures. When contacted by KIA dealer they claimed the problem was due to lack of Maintenace. I have documentation detailing the Maintenace of the car. I have contracted KIA customer care on several occasions stating that Maintenace was done and expected KIA live up to the recall notice. So far, no response. I contacted the Delaware Attorney General, and they told me to contact you folks. KIA Case#: [XXX] I appreciate any assistance in the manner. Thanks, [XXX] Email: [XXX] Cell: [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Vehicle idles low and stalls. This has happened very often while at stop lights and in turning lanes almost causing an accident. Took to the dealership and was told it was because it’s a small engine. The engine sounds like it is low on oil even though oil levels are good. Have had oil consumption and was told it was “within range”. Back hatch will not open from outside and the lights above the license plate no longer work even though we have replaced bulbs and checked fuses. Despite taking the car to the dealership multiple times since purchase and letting them know the issues they continue to tell me there is nothing wrong with the car and have not fixed the issue.

Vehicle idles low and stalls. This has happened very often while at stop lights and in turning lanes almost causing an accident. Took to the dealership and was told it was because it’s a small engine. The engine sounds like it is low on oil even though oil levels are good. Have had oil consumption and was told it was “within range”. Back hatch will not open from outside and the lights above the license plate no longer work even though we have replaced bulbs and checked fuses. Despite taking the car to the dealership multiple times since purchase and letting them know the issues they continue to tell me there is nothing wrong with the car and have not fixed the issue.

My car has been recalled for faulty piston oil rings which can lead to engine fires. I took my car to the Kia dealership on 4/14/25. It is still there and the engine replacement still has not been approved. I was told by the dealership that my car did fail the vibration test. I was told by a Kia technician at another location that since the vibration test failed that is an automatic approval for a new engine per Recall Flow Chart. The only time it should go through Kia Techline for assistance is if it passed the test and needs additional investigation. NOW, Kia Corporate is stating I need to provide oil change receipts. THIS IS IRRELEVANT. If I drive that car off the lot with the current engine and have my engine cleaned out to their satisfaction and then a week later my engine catches fire because they refused to replace the engine, that's a lawsuit whether I live or die in that scenario. Oil change receipts and maintenance records should play no part in this. I did buy my car used, but all the original parts are still inside. There have been no modifications. The dealership can attest to this. Bottom line is the Kia manufacturer owes me a new engine because this is a safety issue. I am attaching a copy of the Flowchart that was sent to me by the Kia tech at another location. There is no reason that this should not have already been approved and ordered for my vehicle 2 weeks later. I want this done and I need your help, please! I do not feel safe driving a car around that could at any time burst into flames.

My car has been recalled for faulty piston oil rings which can lead to engine fires. I took my car to the Kia dealership on 4/14/25. It is still there and the engine replacement still has not been approved. I was told by the dealership that my car did fail the vibration test. I was told by a Kia technician at another location that since the vibration test failed that is an automatic approval for a new engine per Recall Flow Chart. The only time it should go through Kia Techline for assistance is if it passed the test and needs additional investigation. NOW, Kia Corporate is stating I need to provide oil change receipts. THIS IS IRRELEVANT. If I drive that car off the lot with the current engine and have my engine cleaned out to their satisfaction and then a week later my engine catches fire because they refused to replace the engine, that's a lawsuit whether I live or die in that scenario. Oil change receipts and maintenance records should play no part in this. I did buy my car used, but all the original parts are still inside. There have been no modifications. The dealership can attest to this. Bottom line is the Kia manufacturer owes me a new engine because this is a safety issue. I am attaching a copy of the Flowchart that was sent to me by the Kia tech at another location. There is no reason that this should not have already been approved and ordered for my vehicle 2 weeks later. I want this done and I need your help, please! I do not feel safe driving a car around that could at any time burst into flames.

Bought the car used with around 30k miles on it from a dealership. Since then have only needed to get 2 oil changes done. Engine stalled while driving one day and noticed weird noises coming from under the hood. Had the car towed to the Kia dealership on Mon. 4/14. Car has been sitting at the dealership waiting on the manufacturer to approve replacement of the engine due to the recall. It should not take this long to get an approval for a safety issue. They're asking me for oil change documentation which I supplied them. Secondly, I shouldn't have even had to do that. This is a RECALL, not a warranty issue. A recall should get approved as soon as the engine failed the test. It seems like I'm having to jump through hoops to get this done and its not right.

Bought the car used with around 30k miles on it from a dealership. Since then have only needed to get 2 oil changes done. Engine stalled while driving one day and noticed weird noises coming from under the hood. Had the car towed to the Kia dealership on Mon. 4/14. Car has been sitting at the dealership waiting on the manufacturer to approve replacement of the engine due to the recall. It should not take this long to get an approval for a safety issue. They're asking me for oil change documentation which I supplied them. Secondly, I shouldn't have even had to do that. This is a RECALL, not a warranty issue. A recall should get approved as soon as the engine failed the test. It seems like I'm having to jump through hoops to get this done and its not right.

Engine failure I have had it inspected already by Koons Kia of Owings Mills and State Farm. My vehicle 2021 Kia Soul stalled while driving. I received a recall letter by mail from Kia on April 12, 2025 letter was dated for April 4, 2025. The oil light illuminated when the vehicle stalled on October 21, 2024. The recall issue has still not been resolved.

I dropped off my 2021 Kia Soul at the dealership where I purchased it to address a nationwide recall, which states: “The piston oil ring(s) may have been incorrectly manufactured, potentially damaging the engine cylinder wall. This can lead to increased oil consumption, abnormal engine noises, engine seizure, and possible fire from oil leaking onto hot exhaust components. Loss of drive power and/or fire increases crash and injury risk.” My vehicle has shown multiple symptoms, including rough running, significant shaking, illuminated check engine and oil lights. On 01/02/23, I brought it in, but the dealership found no stored codes and took no action. On 04/20/23, a code for a cylinder 1 misfire was found, but because the issue wasn’t present at that moment, no repairs were made. On 10/05/23, spark plugs and fuel pump were replaced under warranty. No further issues occurred until 02/14/25, when the same symptoms returned. I was told I’d be charged for a diagnosis and they likely wouldn’t find anything, so I left without service. On 04/09/25, the symptoms reoccurred. I dropped off the vehicle on 04/10/25 and paid out-of-pocket for a rental until 04/14/25. On 04/14/25, after being told earlier that work couldn’t be done because the engine hadn’t cooled to 55°F, I was later told the recall was completed and the vehicle was safe—despite ongoing issues. I fear for my safety and the safety of others. I believe my vehicle needs an engine replacement and is unsafe to drive. The recall letter states inspection and software update should take 1–2 hours, and engine replacement 8+ hours. I request further diagnosis and repairs. Despite the vehicle continuing to show symptoms, I was dismissed. I am seeking accountability and proper resolution.

Engine failure I have had it inspected already by Koons Kia of Owings Mills and State Farm. My vehicle 2021 Kia Soul stalled while driving. I received a recall letter by mail from Kia on April 12, 2025 letter was dated for April 4, 2025. The oil light illuminated when the vehicle stalled on October 21, 2024. The recall issue has still not been resolved.

I dropped off my 2021 Kia Soul at the dealership where I purchased it to address a nationwide recall, which states: “The piston oil ring(s) may have been incorrectly manufactured, potentially damaging the engine cylinder wall. This can lead to increased oil consumption, abnormal engine noises, engine seizure, and possible fire from oil leaking onto hot exhaust components. Loss of drive power and/or fire increases crash and injury risk.” My vehicle has shown multiple symptoms, including rough running, significant shaking, illuminated check engine and oil lights. On 01/02/23, I brought it in, but the dealership found no stored codes and took no action. On 04/20/23, a code for a cylinder 1 misfire was found, but because the issue wasn’t present at that moment, no repairs were made. On 10/05/23, spark plugs and fuel pump were replaced under warranty. No further issues occurred until 02/14/25, when the same symptoms returned. I was told I’d be charged for a diagnosis and they likely wouldn’t find anything, so I left without service. On 04/09/25, the symptoms reoccurred. I dropped off the vehicle on 04/10/25 and paid out-of-pocket for a rental until 04/14/25. On 04/14/25, after being told earlier that work couldn’t be done because the engine hadn’t cooled to 55°F, I was later told the recall was completed and the vehicle was safe—despite ongoing issues. I fear for my safety and the safety of others. I believe my vehicle needs an engine replacement and is unsafe to drive. The recall letter states inspection and software update should take 1–2 hours, and engine replacement 8+ hours. I request further diagnosis and repairs. Despite the vehicle continuing to show symptoms, I was dismissed. I am seeking accountability and proper resolution.

I have contacted Kia several times about this recall, the latest being today. I tried to schedule an appointment with Galeana Kia in Fort Myers, FL. The service departement told me there was no remedy for this recall. I referred the dealer to the Kia website. "Remedy DEALERS WILL INSPECT AND REPLACE THE ENGINE AS NECESSARY, FREE OF CHARGE. DEALERS WILL ALSO INSTALL PISTON-RING NOISE SENSING SYSTEM (PNSS) SOFTWARE, FREE OF CHARGE. OWNER NOTIFICATION LETTERS ARE EXPECTED TO BE MAILED APRIL 4, 2025. OWNERS MAY CONTACT KIA CUSTOMER SERVICE AT 800-333-4542. KIA'S NUMBER FOR THIS RECALL IS SC336." I then called Kia directly. They told me to contact the dealer. I told them I already had done so. The Kia rep told me that I had to wait for the dealer. I said I don't accept that because the KIA website lists the remedy. I eventually spoke to two supervisors. I was told that Kia does not own the dealership, so they can't force them to service the recall. Kia told me that if I went to the dealer now the dealer would bill me. I said that is unacceptable. In November 2024 I had an issue with my Kia that may be related to this recall. My vehicle stalled and I could not restart it. I had it towed to Galeana Kia. Turns out that the oil level was low in the engine. However, there was never any warning or warning light indication that the oil level was low. I was billed $315.96. I expect to receive a refund of that amount as this is related to the recall.

I have contacted Kia several times about this recall, the latest being today. I tried to schedule an appointment with Galeana Kia in Fort Myers, FL. The service departement told me there was no remedy for this recall. I referred the dealer to the Kia website. "Remedy DEALERS WILL INSPECT AND REPLACE THE ENGINE AS NECESSARY, FREE OF CHARGE. DEALERS WILL ALSO INSTALL PISTON-RING NOISE SENSING SYSTEM (PNSS) SOFTWARE, FREE OF CHARGE. OWNER NOTIFICATION LETTERS ARE EXPECTED TO BE MAILED APRIL 4, 2025. OWNERS MAY CONTACT KIA CUSTOMER SERVICE AT 800-333-4542. KIA'S NUMBER FOR THIS RECALL IS SC336." I then called Kia directly. They told me to contact the dealer. I told them I already had done so. The Kia rep told me that I had to wait for the dealer. I said I don't accept that because the KIA website lists the remedy. I eventually spoke to two supervisors. I was told that Kia does not own the dealership, so they can't force them to service the recall. Kia told me that if I went to the dealer now the dealer would bill me. I said that is unacceptable. In November 2024 I had an issue with my Kia that may be related to this recall. My vehicle stalled and I could not restart it. I had it towed to Galeana Kia. Turns out that the oil level was low in the engine. However, there was never any warning or warning light indication that the oil level was low. I was billed $315.96. I expect to receive a refund of that amount as this is related to the recall.

Hi I keep needed a oil change on this vehicle please have Kia to check why thanks and I sometimes smell oil out of no where thanks [XXX] [XXX] and I have had serval oil changes at Walmart only since I got the vehicle from carmax INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Hi I keep needed a oil change on this vehicle please have Kia to check why thanks and I sometimes smell oil out of no where thanks [XXX] [XXX] and I have had serval oil changes at Walmart only since I got the vehicle from carmax INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

car has a recall, engine keeps stalling. engine is knocking due to oil pistons

car has a recall, engine keeps stalling. engine is knocking due to oil pistons

[XXX], driving down highway [XXX] the car lost power. I was able to start it up again but was misfiring where I drove it home. I had it towed on March 12 to Koon Kia Service, 9610 Reistertown Road, Owings Mill, MD 21117-4128. On Friday, March 14, 2025 I spoke with Blaine in the Service department and he said I after a diagnostic my car indicates that I need a new engine to repair my car. Today, I called and spoke with Blaine and told him about the recall SC336 and he said the was no remedy for this recall. I told him I would call Kia Customer service which I did and received case #[XXX] from Denise. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The engine in my 2021 Kia Soul has been experiencing serious performance issues consistent with Recall SC336. The vehicle has erratic RPM fluctuations while idling and has stalled multiple times at stoplights and in traffic. When this happens, it fails to restart immediately, leaving me stranded and creating a serious safety risk. The vehicle has been at Step One Kia in Fort Walton Beach, FL, for 2 weeks. The dealership claimed the issue was caused by a clogged air filter, replaced it, & stated the car was “adequately repaired.” However, when I attempted to pick up the vehicle, the Check Engine Light was still on. The owner of the dealership took the keys back and said I would receive a follow-up call on Monday. No call was ever received. I contacted Kia Headquarters and was told to “pick up the car and drive it if I choose to” because there is no remedy available. When I requested a loaner vehicle, I was initially told it was not guaranteed because this was "not an engine issue." When I pointed out that the symptoms were directly related to engine failure, the representative backtracked and said a loaner was simply "not guaranteed." 1. A clogged air filter does NOT cause stalling at idle or failure to restart. A clogged filter would cause gradual power loss, not sudden shutoffs. 2. The Check Engine Light remained on after the repair, proving the issue was not fixed. 3. The dealership refused to conduct recall-related tests, including the PNSS and oil consumption tests. The car stalls in traffic, increasing crash risk. It fails to restart immediately, leaving me stranded. Kia’s refusal to diagnose the issue properly puts my safety at risk. The vehicle is still at the dealership but has not been properly inspected for recall-related failures. Kia refuses to acknowledge a remedy and denies a loaner vehicle. Since these symptoms match Recall SC336, I urge NHTSA to investigate Kia’s failure to inspect and repair affected vehicles.

[XXX], driving down highway [XXX] the car lost power. I was able to start it up again but was misfiring where I drove it home. I had it towed on March 12 to Koon Kia Service, 9610 Reistertown Road, Owings Mill, MD 21117-4128. On Friday, March 14, 2025 I spoke with Blaine in the Service department and he said I after a diagnostic my car indicates that I need a new engine to repair my car. Today, I called and spoke with Blaine and told him about the recall SC336 and he said the was no remedy for this recall. I told him I would call Kia Customer service which I did and received case #[XXX] from Denise. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The engine in my 2021 Kia Soul has been experiencing serious performance issues consistent with Recall SC336. The vehicle has erratic RPM fluctuations while idling and has stalled multiple times at stoplights and in traffic. When this happens, it fails to restart immediately, leaving me stranded and creating a serious safety risk. The vehicle has been at Step One Kia in Fort Walton Beach, FL, for 2 weeks. The dealership claimed the issue was caused by a clogged air filter, replaced it, & stated the car was “adequately repaired.” However, when I attempted to pick up the vehicle, the Check Engine Light was still on. The owner of the dealership took the keys back and said I would receive a follow-up call on Monday. No call was ever received. I contacted Kia Headquarters and was told to “pick up the car and drive it if I choose to” because there is no remedy available. When I requested a loaner vehicle, I was initially told it was not guaranteed because this was "not an engine issue." When I pointed out that the symptoms were directly related to engine failure, the representative backtracked and said a loaner was simply "not guaranteed." 1. A clogged air filter does NOT cause stalling at idle or failure to restart. A clogged filter would cause gradual power loss, not sudden shutoffs. 2. The Check Engine Light remained on after the repair, proving the issue was not fixed. 3. The dealership refused to conduct recall-related tests, including the PNSS and oil consumption tests. The car stalls in traffic, increasing crash risk. It fails to restart immediately, leaving me stranded. Kia’s refusal to diagnose the issue properly puts my safety at risk. The vehicle is still at the dealership but has not been properly inspected for recall-related failures. Kia refuses to acknowledge a remedy and denies a loaner vehicle. Since these symptoms match Recall SC336, I urge NHTSA to investigate Kia’s failure to inspect and repair affected vehicles.

The contact owns a 2021 Kia Soul. The contact stated that while driving at an undisclosed speed, the vehicle inadvertently lost motive power. The contact was unable to pull over to the shoulder of the roadway and was assisted in pushing the vehicle to a safe location, where the vehicle failed to restart. The check engine warning light was illuminated. The vehicle was towed to an independent mechanic, who diagnosed a failure with the fuel pump. The vehicle was not repaired. The manufacturer was notified of the failure but provided no assistance. The failure mileage was 80,000.

The contact owns a 2021 Kia Soul. The contact stated while driving 30 MPH, the accelerator pedal was depressed, and the vehicle failed to respond. There were no warning lights illuminated. The contact was completing a U-turn, and the accelerator pedal was depressed to the floorboard however, the vehicle lost motive power. The contact came to a complete stop while approaching a red light; after the light turned green, the contact depressed the accelerator pedal and the vehicle responded and was driven to the destination. The following day the contact’s wife attempted to drive the vehicle; however, the failure recurred, and the vehicle lost motive power. The check engine light warning illuminated. The following day, the check engine warning light illuminated again while the contact was driving, and the vehicle stalled. The contact towed the vehicle to the residence. The vehicle was then towed to a dealer where it was diagnosed with engine failure. The local dealer was contacted; however, the vehicle was not repaired. The manufacturer was made aware of the failure and a case was opened. The failure mileage was approximately 46,500.

The contact owns a 2021 Kia Soul. The contact stated that while driving at an undisclosed speed, the vehicle inadvertently lost motive power. The contact was unable to pull over to the shoulder of the roadway and was assisted in pushing the vehicle to a safe location, where the vehicle failed to restart. The check engine warning light was illuminated. The vehicle was towed to an independent mechanic, who diagnosed a failure with the fuel pump. The vehicle was not repaired. The manufacturer was notified of the failure but provided no assistance. The failure mileage was 80,000.

The contact owns a 2021 Kia Soul. The contact stated while driving 30 MPH, the accelerator pedal was depressed, and the vehicle failed to respond. There were no warning lights illuminated. The contact was completing a U-turn, and the accelerator pedal was depressed to the floorboard however, the vehicle lost motive power. The contact came to a complete stop while approaching a red light; after the light turned green, the contact depressed the accelerator pedal and the vehicle responded and was driven to the destination. The following day the contact’s wife attempted to drive the vehicle; however, the failure recurred, and the vehicle lost motive power. The check engine light warning illuminated. The following day, the check engine warning light illuminated again while the contact was driving, and the vehicle stalled. The contact towed the vehicle to the residence. The vehicle was then towed to a dealer where it was diagnosed with engine failure. The local dealer was contacted; however, the vehicle was not repaired. The manufacturer was made aware of the failure and a case was opened. The failure mileage was approximately 46,500.

The engine in my 2021 Kia Soul has been experiencing serious performance issues that align with Recall SC336. The vehicle frequently exhibits erratic RPM fluctuations while idling, and on multiple occasions, it's completely shut down while stopped at traffic lights or in traffic. When this happens, the vehicle does not restart immediately, leaving me stranded / creating a safety risk. I reported this issue to an authorized Kia dealership, but they refused to perform proper diagnostic tests related to the recall. Instead, they blamed a clogged air filter as the cause of the stalling. This explanation does not make sense. Why the Dealership’s Explanation is Incorrect: 1. A clogged air filter does NOT cause sudden stalling at idle or failure to restart. If an air filter were completely clogged, the engine would lose power under acceleration, not stall at idle. The engine requires very little air at idle, so a dirty filter would cause gradual power loss, not sudden shutdowns. 2. My symptoms match Recall SC336, which involves piston oil ring failure. Erratic RPMs, stalling, and failure to restart are all signs of compression loss or internal engine damage. 3. The dealership is refusing to conduct recall-related tests. I requested a PNSS (Piston Noise Sensing System) test and an oil consumption test, but the dealership refused. Instead, they tried to charge me for an air filter replacement, ignoring possible recall-related failure. Safety Risks: The vehicle stalls at stoplights and in traffic, increasing crash risk. The car fails to restart immediately after shutting down, leaving me stranded. Inspection Status: The vehicle is at the dealership, but they have not inspected it for recall-related failures. Kia Corporate was contacted but supported the dealership’s incorrect assessment. Warning Signs Before Failure: Erratic RPM fluctuations at idle began before the first shutdown. Check Engine Light was on but cleared but cleared by the dealership.

The engine in my 2021 Kia Soul has been experiencing serious performance issues that align with Recall SC336. The vehicle frequently exhibits erratic RPM fluctuations while idling, and on multiple occasions, it's completely shut down while stopped at traffic lights or in traffic. When this happens, the vehicle does not restart immediately, leaving me stranded / creating a safety risk. I reported this issue to an authorized Kia dealership, but they refused to perform proper diagnostic tests related to the recall. Instead, they blamed a clogged air filter as the cause of the stalling. This explanation does not make sense. Why the Dealership’s Explanation is Incorrect: 1. A clogged air filter does NOT cause sudden stalling at idle or failure to restart. If an air filter were completely clogged, the engine would lose power under acceleration, not stall at idle. The engine requires very little air at idle, so a dirty filter would cause gradual power loss, not sudden shutdowns. 2. My symptoms match Recall SC336, which involves piston oil ring failure. Erratic RPMs, stalling, and failure to restart are all signs of compression loss or internal engine damage. 3. The dealership is refusing to conduct recall-related tests. I requested a PNSS (Piston Noise Sensing System) test and an oil consumption test, but the dealership refused. Instead, they tried to charge me for an air filter replacement, ignoring possible recall-related failure. Safety Risks: The vehicle stalls at stoplights and in traffic, increasing crash risk. The car fails to restart immediately after shutting down, leaving me stranded. Inspection Status: The vehicle is at the dealership, but they have not inspected it for recall-related failures. Kia Corporate was contacted but supported the dealership’s incorrect assessment. Warning Signs Before Failure: Erratic RPM fluctuations at idle began before the first shutdown. Check Engine Light was on but cleared but cleared by the dealership.

I am experiencing a serious safety issue with my 2021 Kia Soul. My vehicle is consuming excessive oil, which should not be happening under normal operating conditions. The check engine light is on, and while driving, the car suddenly shuts off and displays the battery symbol before losing power completely. This has happened multiple times, creating a dangerous situation where my vehicle loses power unexpectedly on the road. I took my car to a mechanic, who confirmed that the engine is consuming oil at an abnormal rate. The mechanic also informed me that there is a known recall on certain 2021-2023 Kia Soul models due to defective piston oil rings, which can cause excessive oil consumption, engine failure, and even fires. However, when I contacted Kia’s customer service and provided my VIN, they stated that my vehicle is not included in the recall, despite exhibiting the same symptoms. This is a serious safety hazard, as my vehicle is at risk of sudden engine failure while in motion. Kia has issued recalls for similar models, but my specific VIN has been excluded, even though I am experiencing the exact same defect. I am requesting that NHTSA investigate this issue further to determine whether more vehicles should be included in the recall before this defect leads to accidents or injuries. I am available to provide further documentation, including inspection reports, oil consumption records, and any additional information needed.

I am experiencing a serious safety issue with my 2021 Kia Soul. My vehicle is consuming excessive oil, which should not be happening under normal operating conditions. The check engine light is on, and while driving, the car suddenly shuts off and displays the battery symbol before losing power completely. This has happened multiple times, creating a dangerous situation where my vehicle loses power unexpectedly on the road. I took my car to a mechanic, who confirmed that the engine is consuming oil at an abnormal rate. The mechanic also informed me that there is a known recall on certain 2021-2023 Kia Soul models due to defective piston oil rings, which can cause excessive oil consumption, engine failure, and even fires. However, when I contacted Kia’s customer service and provided my VIN, they stated that my vehicle is not included in the recall, despite exhibiting the same symptoms. This is a serious safety hazard, as my vehicle is at risk of sudden engine failure while in motion. Kia has issued recalls for similar models, but my specific VIN has been excluded, even though I am experiencing the exact same defect. I am requesting that NHTSA investigate this issue further to determine whether more vehicles should be included in the recall before this defect leads to accidents or injuries. I am available to provide further documentation, including inspection reports, oil consumption records, and any additional information needed.

ON WAY TO WORK MY CAR STALLED ENTERING HIGHWAY TOOK CAR IN TO GET CHECKED THEY SAID THERE WAS NOTHING WRONG WITH IT ..IT NEEDED OIL CHANGE .THAT WAS APPRO. 60000 MILKES...THEN JULY 2024 EXITING HIGHWAY IT STALLED AGAIN I HAD TO RESTART HAD IT CHECKED IT WAS ABOUT 72000 MILES THEY SAID SAME THING. THEN IN SEPT OF 24 IT STALLED AGAIN DAY AFTER OIL CHANGE ENGINE LIGHT CAME ON. i TOOK IN AGAIN THEY SAID ITS THE OIL PISTON RINGS SAID MY ENGINE NEEDS REPLACED AND ITS NOT UNDER WARRANTY. sO NOW ITS 8000 OR MORE MONEY TO REPLACE ENGINE. i HAVE KNOCKING SOUNDS LIKE SOMEONEONE IS THROWING JACK AROUND CAR...

ON WAY TO WORK MY CAR STALLED ENTERING HIGHWAY TOOK CAR IN TO GET CHECKED THEY SAID THERE WAS NOTHING WRONG WITH IT ..IT NEEDED OIL CHANGE .THAT WAS APPRO. 60000 MILKES...THEN JULY 2024 EXITING HIGHWAY IT STALLED AGAIN I HAD TO RESTART HAD IT CHECKED IT WAS ABOUT 72000 MILES THEY SAID SAME THING. THEN IN SEPT OF 24 IT STALLED AGAIN DAY AFTER OIL CHANGE ENGINE LIGHT CAME ON. i TOOK IN AGAIN THEY SAID ITS THE OIL PISTON RINGS SAID MY ENGINE NEEDS REPLACED AND ITS NOT UNDER WARRANTY. sO NOW ITS 8000 OR MORE MONEY TO REPLACE ENGINE. i HAVE KNOCKING SOUNDS LIKE SOMEONEONE IS THROWING JACK AROUND CAR...

Consistent oil burning of about one quart per 1,000 MI I think an exact number would be .8 per 1000 occasional misfiring and stalling presumably due to improperly heat treated piston rings like other recalls

Consistent oil burning of about one quart per 1,000 MI I think an exact number would be .8 per 1000 occasional misfiring and stalling presumably due to improperly heat treated piston rings like other recalls

Engine failure of the 1.6 liter turbocharged GDI engine at 102,670 miles. Engine light went on while driving back on the Atlantic City Expressway and engine lost power reduced to 45MPH. Had car towed to dealer and was told the engine was no longer usable and had to be replaced. KIA engines are failing at an alarming rate and a recent recall of the same year KIA Soul is in effect. My KIA engine is not the recalled engine but my failure was pretty much the same as the 2.0 Liter engine. I think an investigation of my 1.6 liter turbo GDI should be made as well.

Engine failure of the 1.6 liter turbocharged GDI engine at 102,670 miles. Engine light went on while driving back on the Atlantic City Expressway and engine lost power reduced to 45MPH. Had car towed to dealer and was told the engine was no longer usable and had to be replaced. KIA engines are failing at an alarming rate and a recent recall of the same year KIA Soul is in effect. My KIA engine is not the recalled engine but my failure was pretty much the same as the 2.0 Liter engine. I think an investigation of my 1.6 liter turbo GDI should be made as well.

Engine does not work properly. It is loud and car shakes. Dealership had me do maintenance and did not fix the problem. Rear windshield wiper pours out fluid and turns on with no reason. They say there is a short however it turns on and blocks my rear window view every while just driving, or using my turn signal, I have to mess with the switch while driving to finally get it to stop.

Engine does not work properly. It is loud and car shakes. Dealership had me do maintenance and did not fix the problem. Rear windshield wiper pours out fluid and turns on with no reason. They say there is a short however it turns on and blocks my rear window view every while just driving, or using my turn signal, I have to mess with the switch while driving to finally get it to stop.

We were going south on [XXX] about 25 mph intending to make a left turn onto [XXX] My wife said “slow down or you won’t make the turn” to which I replied “I am trying but it won’t slow down” As I applied the brakes to slow down to turn, instead the car started to speed up and I could not make the left turn. I continued down the road trying to slow down enough to attempt a left turn on to [XXX] But the car continued to go even faster, so I pumped the brakes trying to slow down and get the car to stop. Instead, the car kept speeding up faster. In seeing I was close to the end of the dead-end road I swerved to the right to avoid the parked Train cars at the end of the road only to crash into the corner of a building which stopped us. At which time I was rendered unconscious. Something caused the car to speed up excessively and the brakes were unresponsive and should be available for further inspections. Not being able to physically get the car under control put the safety of my wife, myself, and others at risk. In researching I have found that this problem has been reproduced in real time and experienced by multiple others in recent years. Our insurance company has had the cars EDR data inspected although further inspection is warranted. There were no prior warnings or symptoms of this problem until the above incident. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

We were going south on [XXX] about 25 mph intending to make a left turn onto [XXX] My wife said “slow down or you won’t make the turn” to which I replied “I am trying but it won’t slow down” As I applied the brakes to slow down to turn, instead the car started to speed up and I could not make the left turn. I continued down the road trying to slow down enough to attempt a left turn on to [XXX] But the car continued to go even faster, so I pumped the brakes trying to slow down and get the car to stop. Instead, the car kept speeding up faster. In seeing I was close to the end of the dead-end road I swerved to the right to avoid the parked Train cars at the end of the road only to crash into the corner of a building which stopped us. At which time I was rendered unconscious. Something caused the car to speed up excessively and the brakes were unresponsive and should be available for further inspections. Not being able to physically get the car under control put the safety of my wife, myself, and others at risk. In researching I have found that this problem has been reproduced in real time and experienced by multiple others in recent years. Our insurance company has had the cars EDR data inspected although further inspection is warranted. There were no prior warnings or symptoms of this problem until the above incident. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The contact owns a 2021 Kia Soul. The contact stated that during a routine inspection, the contact became aware that the oil level was low. No warning lights were illuminated. The vehicle was taken to a local dealer to be diagnosed and the contact was informed that a more comprehensive diagnostic test was needed to confirm the cause of the failure. The contact related the failure to NHTSA Campaign Number: 21V259000 (Engine); to the failure; however, the VIN was not included. The vehicle was not repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 34,000.

The contact owns a 2021 Kia Soul. The contact stated that during a routine inspection, the contact became aware that the oil level was low. No warning lights were illuminated. The vehicle was taken to a local dealer to be diagnosed and the contact was informed that a more comprehensive diagnostic test was needed to confirm the cause of the failure. The contact related the failure to NHTSA Campaign Number: 21V259000 (Engine); to the failure; however, the VIN was not included. The vehicle was not repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 34,000.

Engine stopped on the highway and was found with no oil. Probably due to oil over consumption.

Engine stopped on the highway and was found with no oil. Probably due to oil over consumption.

1.) We were driving to Nashville and once my car got around 70,000 mile my check engine light came on. Then my car started to make a humming noise. We pulled over to check the oil the oil was fine. Once we got back into the car and left the gas station the light started to blink. Yes 2.) We were on the highway, and if the engine could have blown up or we could've got stuck on the way there and back. Also, the where the car started to act up was around a bad neighborhood. 3.) Yes 4.) Yes 5.) The car started to hum but once my car hit 70,000 miles the check engine light came on and started to flash.

1.) We were driving to Nashville and once my car got around 70,000 mile my check engine light came on. Then my car started to make a humming noise. We pulled over to check the oil the oil was fine. Once we got back into the car and left the gas station the light started to blink. Yes 2.) We were on the highway, and if the engine could have blown up or we could've got stuck on the way there and back. Also, the where the car started to act up was around a bad neighborhood. 3.) Yes 4.) Yes 5.) The car started to hum but once my car hit 70,000 miles the check engine light came on and started to flash.

Week of July 22, 2021: - initial problem started with pulling into a slightly sloped driveway and car engine dying even though clutch down and braking. Acted as though clutch not pressed down. - running errands around town. When I initially started driving in first gear, very jerky (like I didn’t know how to drive stick). Lots of stop and go and continued driving this way. Heading home, when I let foot off gas, car died. I would have to start, while trying to come to stop. If I had to stop, I had to keep foot on accelerator so it wouldn’t die. When I started driving again, loss of power-so much that I had to make sure traffic totally clear if having to cross traffic. Every once in a while, while shifting, I could hear something loud in engine. - Immediately contacted Kia to get in for service…soonest available appointment is August 8, 2024. They had me check oil and barely any on dipstick. Car has only 23,750 miles. They told me that “it’s not unusual to have to put a quart of oil in every 1,000 miles”. Red flag to me…seems very excessive to need to do that on this new of a car. The service advisor also told me that it’s also not unusual to not have a warning light come on for low oil. I put in two quarts of what was used during last oil change and what is recommended - Mobil 1 5W20 full synthetic. When I started car, actually sounded worse and now the Check Engine light is on. The car is too dangerous to drive so called Kia Roadside Assistance and had it towed to dealer. Not sure when they will get to it to be able to determine problem but I am without transportation. Purchased an extended warranty when I bought the car - you think I should have a loaner. Seems like lots of Kia Soul owners having same issue.

Week of July 22, 2021: - initial problem started with pulling into a slightly sloped driveway and car engine dying even though clutch down and braking. Acted as though clutch not pressed down. - running errands around town. When I initially started driving in first gear, very jerky (like I didn’t know how to drive stick). Lots of stop and go and continued driving this way. Heading home, when I let foot off gas, car died. I would have to start, while trying to come to stop. If I had to stop, I had to keep foot on accelerator so it wouldn’t die. When I started driving again, loss of power-so much that I had to make sure traffic totally clear if having to cross traffic. Every once in a while, while shifting, I could hear something loud in engine. - Immediately contacted Kia to get in for service…soonest available appointment is August 8, 2024. They had me check oil and barely any on dipstick. Car has only 23,750 miles. They told me that “it’s not unusual to have to put a quart of oil in every 1,000 miles”. Red flag to me…seems very excessive to need to do that on this new of a car. The service advisor also told me that it’s also not unusual to not have a warning light come on for low oil. I put in two quarts of what was used during last oil change and what is recommended - Mobil 1 5W20 full synthetic. When I started car, actually sounded worse and now the Check Engine light is on. The car is too dangerous to drive so called Kia Roadside Assistance and had it towed to dealer. Not sure when they will get to it to be able to determine problem but I am without transportation. Purchased an extended warranty when I bought the car - you think I should have a loaner. Seems like lots of Kia Soul owners having same issue.

I was travelling on [XXX] in highland Indiana when my engine stopped powering my car and I heard knocking inside. I smelled like and saw smoke everywhere INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

I was travelling on [XXX] in highland Indiana when my engine stopped powering my car and I heard knocking inside. I smelled like and saw smoke everywhere INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Our vehicle is burning 1 to 2 quarts of oil every 1 thousand miles. They say this is normal but it seems excessive. I'm afraid the engine is going to die while driving it. This is dangerous and needs to be looked into. I'm not the only one with this issue.

Our vehicle is burning 1 to 2 quarts of oil every 1 thousand miles. They say this is normal but it seems excessive. I'm afraid the engine is going to die while driving it. This is dangerous and needs to be looked into. I'm not the only one with this issue.

The vehicle experiences a complete loss of power when slowing to a stop before it powers off on its own. The car powers off while going down the road. The car experiences partial loss of power while on cruise control and the car will slow to nearly stopped. The immediate loss of power puts myself and others at risk as the car is now stopping unexpected on the highway. I have left numerous voicemails for service managers at the dealership it was purchased brand-new from 2 years ago. They have not reached out to me. I had an appointment at their dealership to have the car inspected to see if this was covered with my warranty and they explained my warranty was only 60k miles and my car is now at 65k miles. The car was shutting off and having power loss a week before the first indicator light came on, which was the engine light. The code pulled for that sensor was the P0171 sensor which measures air in the fuel system and it stated "bank 1 running lean". I have now taken the car to a local shop and they are advising there was no oil in the car and there are metal shards in the valves in the engine. Werner KIA is the only shop that has ever worked on my car or changed the oil and they have not advised me of any oil leaks at all.

The vehicle experiences a complete loss of power when slowing to a stop before it powers off on its own. The car powers off while going down the road. The car experiences partial loss of power while on cruise control and the car will slow to nearly stopped. The immediate loss of power puts myself and others at risk as the car is now stopping unexpected on the highway. I have left numerous voicemails for service managers at the dealership it was purchased brand-new from 2 years ago. They have not reached out to me. I had an appointment at their dealership to have the car inspected to see if this was covered with my warranty and they explained my warranty was only 60k miles and my car is now at 65k miles. The car was shutting off and having power loss a week before the first indicator light came on, which was the engine light. The code pulled for that sensor was the P0171 sensor which measures air in the fuel system and it stated "bank 1 running lean". I have now taken the car to a local shop and they are advising there was no oil in the car and there are metal shards in the valves in the engine. Werner KIA is the only shop that has ever worked on my car or changed the oil and they have not advised me of any oil leaks at all.

My engine is completely gone! I’ve been having issues with my oil since I’ve got the car and when I check my oil it’s almost always empty it’s a oil leak in the car and it’s not leaking on the ground it’s going elsewhere! A lot of mechanics have told me the same thing! I get my oil change every time it’s required.

My engine is completely gone! I’ve been having issues with my oil since I’ve got the car and when I check my oil it’s almost always empty it’s a oil leak in the car and it’s not leaking on the ground it’s going elsewhere! A lot of mechanics have told me the same thing! I get my oil change every time it’s required.

Just driving to the Mall, when at a Red light the engine service started flashing...Next day took it to Jiffy Lube to have them check, and they said it's the Engine...

Just driving to the Mall, when at a Red light the engine service started flashing...Next day took it to Jiffy Lube to have them check, and they said it's the Engine...

For years I have been experiencing the vehicle stalling, shutting off while driving, smelling oil burning and oil is disappearing which has me going to get an oil change every 1000 miles. Low oil light has never came on even when oil reservoir has been bone dry. My safety is jeopardized every time I drive this vehicle. This issue has been addressed to service center and they state according to Kia the excessive oil leak is “normal” and it’s not with any other vehicle. Also the service center does not know why oil is leaking or where oil is leaking which is a major concern. I no longer have free oil changes because I have used them all up due to multiple services for oil changes. Mind you I bought the car new in 2021.

For years I have been experiencing the vehicle stalling, shutting off while driving, smelling oil burning and oil is disappearing which has me going to get an oil change every 1000 miles. Low oil light has never came on even when oil reservoir has been bone dry. My safety is jeopardized every time I drive this vehicle. This issue has been addressed to service center and they state according to Kia the excessive oil leak is “normal” and it’s not with any other vehicle. Also the service center does not know why oil is leaking or where oil is leaking which is a major concern. I no longer have free oil changes because I have used them all up due to multiple services for oil changes. Mind you I bought the car new in 2021.

car is doing jerk moves and it stopped working when i was driving around 30 mph in a hospital area. Ive been told that car is burning oil since day one. The only ppl changing the oil is the kia dealer and i've been told to change the oil to get it fixed but i need to change the oil every 4k miles and car is brand new from 2021... I already been in dealer reporting that car needs engine replacement and they always say that car only need oil change. However, this month a person from that dealer told me that he changed many kia same model and asked me to call kia to get the engine replace, because the car is gonna get me kill. He doesnt want me to say his name but i will sue Kia if something happens to me.

car is doing jerk moves and it stopped working when i was driving around 30 mph in a hospital area. Ive been told that car is burning oil since day one. The only ppl changing the oil is the kia dealer and i've been told to change the oil to get it fixed but i need to change the oil every 4k miles and car is brand new from 2021... I already been in dealer reporting that car needs engine replacement and they always say that car only need oil change. However, this month a person from that dealer told me that he changed many kia same model and asked me to call kia to get the engine replace, because the car is gonna get me kill. He doesnt want me to say his name but i will sue Kia if something happens to me.

Vehicle shuts off after being idle (stopped at a red light, stopped in traffic). It goes completely dead & will not turn back on for 5 minutes or so. I have had the car for 11 months & it is currently at the dealership having the engine replaced for the third time. Kia has diagnosed the problem as “low compression” in the engine but does not know why so their solution is replacing the engine whenever it starts stalling again.

Vehicle shuts off after being idle (stopped at a red light, stopped in traffic). It goes completely dead & will not turn back on for 5 minutes or so. I have had the car for 11 months & it is currently at the dealership having the engine replaced for the third time. Kia has diagnosed the problem as “low compression” in the engine but does not know why so their solution is replacing the engine whenever it starts stalling again.

I was driving and car started to lose power,the service engine light came on less than a minute before the boom.l tried to speed up and then there was a big boom and it was loud, so I went to the shoulder of the road and the car stalled ,I tried to restart the car and it just engulfed into flames. The car is a total loss. That's all that was left was a metal shell.

I was driving and car started to lose power,the service engine light came on less than a minute before the boom.l tried to speed up and then there was a big boom and it was loud, so I went to the shoulder of the road and the car stalled ,I tried to restart the car and it just engulfed into flames. The car is a total loss. That's all that was left was a metal shell.

While driving my kia soul 2021 it had a complete engine failure. Completely shut down!!!

While driving my kia soul 2021 it had a complete engine failure. Completely shut down!!!

Engine light was on , I was driving the turn off I take the car to Kia they’re fixed in December, now the is doing the same engine light on, I was driving the car turn off is the same problem the I have before,

Engine light was on , I was driving the turn off I take the car to Kia they’re fixed in December, now the is doing the same engine light on, I was driving the car turn off is the same problem the I have before,

2021 Kia Soul started making engine noises as it was being driven home. The next day while driving home there was a loud boom and total loss of power while driving. It coasted to a parking lot. The vehicle had to be towed to the dealership. We are now awaiting approval for total engine replacement via warranty. Vehicle has less than 50K miles. Oil changes were done with synthetic oil.

2021 Kia Soul started making engine noises as it was being driven home. The next day while driving home there was a loud boom and total loss of power while driving. It coasted to a parking lot. The vehicle had to be towed to the dealership. We are now awaiting approval for total engine replacement via warranty. Vehicle has less than 50K miles. Oil changes were done with synthetic oil.

Car began sputtering in the middle of the road, all the symbols on the dash started lighting up. I went to make a turn and car stopped moving came to a sudden slow down and rolled to the side. I put it in park. It would not start and sputtered.

Car began sputtering in the middle of the road, all the symbols on the dash started lighting up. I went to make a turn and car stopped moving came to a sudden slow down and rolled to the side. I put it in park. It would not start and sputtered.

Turning left onto busy street, engine stopped, car stuck in incoming traffic lane, would not go momentarily.

Turning left onto busy street, engine stopped, car stuck in incoming traffic lane, would not go momentarily.

On or approximately January 6, 2023 my 2021 Kia Soul with ISG technology began to display Check Engine Light. Took to AutoZone where they hooked to analyzer and came up with P0017 code. Notified local Kia dealership (Galeana in Columbia, SC) and was told could not get appointment until 01/24. Told if engine light no blinking could continue driving. No overt issues when driving at that time. Reset light by disconnecting negative battery terminal but immediately reappeared. On 01/19/23, engine began cutting out and running rough, turning off when brake applied. Was able to crawl home. Had towed into local dealership. Now told my "engine is bad" and that it has been escalated to "tech case" with KIA central. All maintenance up to date and no current recalls active. Noted that case very similar to those for which class action lawsuit was filed. This could have caused a real issue in traffic with it stalling at lights and ultimately stopping.

On or approximately January 6, 2023 my 2021 Kia Soul with ISG technology began to display Check Engine Light. Took to AutoZone where they hooked to analyzer and came up with P0017 code. Notified local Kia dealership (Galeana in Columbia, SC) and was told could not get appointment until 01/24. Told if engine light no blinking could continue driving. No overt issues when driving at that time. Reset light by disconnecting negative battery terminal but immediately reappeared. On 01/19/23, engine began cutting out and running rough, turning off when brake applied. Was able to crawl home. Had towed into local dealership. Now told my "engine is bad" and that it has been escalated to "tech case" with KIA central. All maintenance up to date and no current recalls active. Noted that case very similar to those for which class action lawsuit was filed. This could have caused a real issue in traffic with it stalling at lights and ultimately stopping.

On 12/29/2022, the check engine light came while driving to work on my 2021 Kia (25k miles). I called the dealership right away and made an appointment for inspection the next day. At lunch time the same day, I got into my car and went through a local drive thru. On the way back, the vehicle stalled out WHILE driving. It stalled out repeatedly driving the 3 blocks to my office. Knowing the vehicle was unsafe, I had it towed to the dealership. The dealership has had my vehicle for two weeks. Changing all the emission parts, and tried to tell me I had no oil in the car (regular maintenance through them is up to date). Now they keep telling me, they are waiting for the Kia hotline to contact them. I do know this, the car was burning excessive oil. Parts of the engine were gunked up from this. Engine started stalling out. It's the exact description of the recalled 2021 Kia problems, yet they claim not mine it was not part of the recall. These engines are dangerous. Kia is doing NOTHING to resolve the issue.

On 12/29/2022, the check engine light came while driving to work on my 2021 Kia (25k miles). I called the dealership right away and made an appointment for inspection the next day. At lunch time the same day, I got into my car and went through a local drive thru. On the way back, the vehicle stalled out WHILE driving. It stalled out repeatedly driving the 3 blocks to my office. Knowing the vehicle was unsafe, I had it towed to the dealership. The dealership has had my vehicle for two weeks. Changing all the emission parts, and tried to tell me I had no oil in the car (regular maintenance through them is up to date). Now they keep telling me, they are waiting for the Kia hotline to contact them. I do know this, the car was burning excessive oil. Parts of the engine were gunked up from this. Engine started stalling out. It's the exact description of the recalled 2021 Kia problems, yet they claim not mine it was not part of the recall. These engines are dangerous. Kia is doing NOTHING to resolve the issue.

On 12/28 at approximately 5:00 pm my vehicle shut off 2 times within a span of 30 minutes while I was driving it. It happened on approach to a highway. It was NOT the Stop-Start System. My car was moving while it happened. My car lost all power, and every warning indicator flashed in my dash and I even lost my power steering. I took my car to KIA and they categorized this as my car “stalling”, but I wouldn’t say that is accurate. My car’s computer seems to have malfunctioned or was hacked. Indeed KIA’s repair document shows that they performed a software update on my car to solve this. My car’s engine was certainly malfunctioning while driving on 12/28 after both events of losing all power to my car. It sounded like my engine was in the wrong gear after these events. I didn’t drive my car after that episode and KIA refused to tell me what was wrong after they “repaired it” and performed a software update. This article yesterday about KIA/other auto’s breached is unnerving. I don’t feel safe driving the car and wish I had the ability to cut off KIA’s API to my car while driving. They should only be allowed to perform software updates or access the car’s computer remotely while the car is stationary and the driver should be alerted that KIA or a third party is accessing the car’s computer and/or engine, etc. I just want to make sure if I get in a serious accident that this is on record. https://www.cyberscoop.com/car-hackers-vulnerabilities-research/

On 12/28 at approximately 5:00 pm my vehicle shut off 2 times within a span of 30 minutes while I was driving it. It happened on approach to a highway. It was NOT the Stop-Start System. My car was moving while it happened. My car lost all power, and every warning indicator flashed in my dash and I even lost my power steering. I took my car to KIA and they categorized this as my car “stalling”, but I wouldn’t say that is accurate. My car’s computer seems to have malfunctioned or was hacked. Indeed KIA’s repair document shows that they performed a software update on my car to solve this. My car’s engine was certainly malfunctioning while driving on 12/28 after both events of losing all power to my car. It sounded like my engine was in the wrong gear after these events. I didn’t drive my car after that episode and KIA refused to tell me what was wrong after they “repaired it” and performed a software update. This article yesterday about KIA/other auto’s breached is unnerving. I don’t feel safe driving the car and wish I had the ability to cut off KIA’s API to my car while driving. They should only be allowed to perform software updates or access the car’s computer remotely while the car is stationary and the driver should be alerted that KIA or a third party is accessing the car’s computer and/or engine, etc. I just want to make sure if I get in a serious accident that this is on record. https://www.cyberscoop.com/car-hackers-vulnerabilities-research/

The engine is consuming increasingly high amounts of oil with no leaks, far surpassing the one quart per 1000 miles. Oil pressure lamp has illuminated on 1-2 occasions, only briefly, and shortly before I took it to the dealership. Unusual noises coming from the engine while accelerating and also after I stop. I had my oil changed 1 week ago, unusual noises have not improved. Currently awaiting inspection at the dealership for manufacturer warranty coverage for repair of this issue, but seems to have all the earmarks and the production date (9/20) that line up with the piston ring recall, though they say my vehicle is not covered by the recall.

The engine is consuming increasingly high amounts of oil with no leaks, far surpassing the one quart per 1000 miles. Oil pressure lamp has illuminated on 1-2 occasions, only briefly, and shortly before I took it to the dealership. Unusual noises coming from the engine while accelerating and also after I stop. I had my oil changed 1 week ago, unusual noises have not improved. Currently awaiting inspection at the dealership for manufacturer warranty coverage for repair of this issue, but seems to have all the earmarks and the production date (9/20) that line up with the piston ring recall, though they say my vehicle is not covered by the recall.

I believe my specific vehicle should also be assigned the recall no. 21v259000. My vehicle experienced engine stall, loss of power and leaking oil onto hit components which could have resulted in fire. I was stalled and in traffic and could also have been in hit by another vehicle. The engine is now having to be replaced at the dealership. I am told my car is not part of the above mentioned recall even though the motor in my vehicle matches the motor on the recall.

I believe my specific vehicle should also be assigned the recall no. 21v259000. My vehicle experienced engine stall, loss of power and leaking oil onto hit components which could have resulted in fire. I was stalled and in traffic and could also have been in hit by another vehicle. The engine is now having to be replaced at the dealership. I am told my car is not part of the above mentioned recall even though the motor in my vehicle matches the motor on the recall.

good day my kia soul consumes excessive oil. I have noticed it since the last three oil changes and when you turn it on you can hear a slight knocking in the engine. I took it to the dealer but they demand a deposit of 300 dollars to check it and they do not guarantee original parts. I think it is unfair that they demand three hundred dollars to check it when my kia soul has 25,600 miles and has a guarantee and I demand that my guarantee be honored and my safety be guaranteed. thanks for your attention

good day my kia soul consumes excessive oil. I have noticed it since the last three oil changes and when you turn it on you can hear a slight knocking in the engine. I took it to the dealer but they demand a deposit of 300 dollars to check it and they do not guarantee original parts. I think it is unfair that they demand three hundred dollars to check it when my kia soul has 25,600 miles and has a guarantee and I demand that my guarantee be honored and my safety be guaranteed. thanks for your attention

The contact owns a 2021 Kia Soul. The contact received notification of NHTSA Campaign Number: 21V259000 (Engine) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

The contact owns a 2021 Kia Soul. The contact received notification of NHTSA Campaign Number: 21V259000 (Engine) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

I was driving into work and when I got off the expressway my car started rattling loudly. I finished my drive into work and parked the car. I asked a co worker to see if he could see if my muffler was still connected and he mentioned that the noise was coming from my engine. The two weeks previous to this my car would shut off if I slowed down or was pulling into a parking space. I just thought it was my auto shut off when the engine was on low idle.

I was driving into work and when I got off the expressway my car started rattling loudly. I finished my drive into work and parked the car. I asked a co worker to see if he could see if my muffler was still connected and he mentioned that the noise was coming from my engine. The two weeks previous to this my car would shut off if I slowed down or was pulling into a parking space. I just thought it was my auto shut off when the engine was on low idle.

I am very concern with the 2021 KIA Soul that I drive presently. The vehicle is in my son’s name; however, I pay the monthly payments and I am the primary driver for this automobile; this is also listed on my insurance policy as well. I have been experiencing some dangerous mechanical conditions with the car. Please find a copy of my uploaded document summary. I have an appointment tomorrow, Tuesday, on March 22, 2022.

I am very concern with the 2021 KIA Soul that I drive presently. The vehicle is in my son’s name; however, I pay the monthly payments and I am the primary driver for this automobile; this is also listed on my insurance policy as well. I have been experiencing some dangerous mechanical conditions with the car. Please find a copy of my uploaded document summary. I have an appointment tomorrow, Tuesday, on March 22, 2022.

The contact owns a 2021 Kia Soul. The contact received notification of NHTSA Campaign Number: 21V259000 (Engine) and the vehicle was taken to the dealer for recall repair. The dealer replaced the piston rings; however, the Piston Ring Noise Sensing System (PNSS) software was not updated as it was not available during the recall repair. The contact stated while driving 35-45 MPH, the vehicle stalled inadvertently. There were no warning lights illuminated. The contact turned off and restarted the vehicle, and she was able to continue to drive the vehicle. The contact stated that the failure reoccurred the next day. A warning message illuminated, indicating that the Auto Collision was about to be deactivated. The contact stated that the failure had been reoccurring increasingly and the vehicle failed to restart. The vehicle was towed to the contact's residence. The dealer was notified of the failure and informed the contact that the next availability was in April. The contact also called several unknown dealers who advised that the next availability was in April or May. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the completion of the recall repair. The manufacturer was made aware of the failure. The failure mileage was approximately 21,100. Parts distribution disconnect. Kia’s lack of ability/failure to address and fix the vehicle’s recall in a timely manner.

The contact owns a 2021 Kia Soul. The contact received notification of NHTSA Campaign Number: 21V259000 (Engine) and the vehicle was taken to the dealer for recall repair. The dealer replaced the piston rings; however, the Piston Ring Noise Sensing System (PNSS) software was not updated as it was not available during the recall repair. The contact stated while driving 35-45 MPH, the vehicle stalled inadvertently. There were no warning lights illuminated. The contact turned off and restarted the vehicle, and she was able to continue to drive the vehicle. The contact stated that the failure reoccurred the next day. A warning message illuminated, indicating that the Auto Collision was about to be deactivated. The contact stated that the failure had been reoccurring increasingly and the vehicle failed to restart. The vehicle was towed to the contact's residence. The dealer was notified of the failure and informed the contact that the next availability was in April. The contact also called several unknown dealers who advised that the next availability was in April or May. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the completion of the recall repair. The manufacturer was made aware of the failure. The failure mileage was approximately 21,100. Parts distribution disconnect. Kia’s lack of ability/failure to address and fix the vehicle’s recall in a timely manner.

The contact owns a 2021 Kia Soul. The contact stated while driving at various speeds, the vehicle stalled on several occasions. There were no warning lights illuminated. The engine failure message was displayed. The contact received notification of NHTSA campaign number: 21V259000 (Engine) however, the part to do the recall repair was unavailable. The vehicle was towed to the local dealer to be diagnosed. The contact was informed that there was no oil in vehicle. Additionally, the contact was informed of an oil flow failure. The vehicle was not repaired. The contact was informed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the failure. The failure mileage was 8,000. Parts distribution disconnect.

The contact owns a 2021 Kia Soul. The contact stated while driving at various speeds, the vehicle stalled on several occasions. There were no warning lights illuminated. The engine failure message was displayed. The contact received notification of NHTSA campaign number: 21V259000 (Engine) however, the part to do the recall repair was unavailable. The vehicle was towed to the local dealer to be diagnosed. The contact was informed that there was no oil in vehicle. Additionally, the contact was informed of an oil flow failure. The vehicle was not repaired. The contact was informed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the failure. The failure mileage was 8,000. Parts distribution disconnect.

TWO MAJOR ISSUES. I HAVE HEARD A VERY LOUD TICKING SOUND COMING FROM THE ENGINE WHICH STARTED ABOUT THREE DAYS AGO. BEFORE THEN THE CAR RAN SILENT. CAR IS IT APPROXIMATELY 8000 MILES ON THE ODOMETER. THE CLICKING STARTED GETTING LOUDER AND THEN THE CAR STALLED TWICE RIGHT IN THE MIDDLE OF DRIVING! ONE WAS ON A STREET GOING ABOUT 45 MILES AN HOUR! THE OTHERWAS ON A SIDE STREET GOING APPROXIMATELY 25 MILES AN HOUR. THE EC OH MODE WAS ON IN THE CAR. ALSO' WHEN YOU TURN ON THE HEATER FAN ON HIGH IT STARTED MAKING A HIGH-PITCHED SQUEALING SOUND. THE CAR IS AT THE DEALERSHIP RIGHT NOW AS IT WILL NOT WORK PROPERLY.

TWO MAJOR ISSUES. I HAVE HEARD A VERY LOUD TICKING SOUND COMING FROM THE ENGINE WHICH STARTED ABOUT THREE DAYS AGO. BEFORE THEN THE CAR RAN SILENT. CAR IS IT APPROXIMATELY 8000 MILES ON THE ODOMETER. THE CLICKING STARTED GETTING LOUDER AND THEN THE CAR STALLED TWICE RIGHT IN THE MIDDLE OF DRIVING! ONE WAS ON A STREET GOING ABOUT 45 MILES AN HOUR! THE OTHERWAS ON A SIDE STREET GOING APPROXIMATELY 25 MILES AN HOUR. THE EC OH MODE WAS ON IN THE CAR. ALSO' WHEN YOU TURN ON THE HEATER FAN ON HIGH IT STARTED MAKING A HIGH-PITCHED SQUEALING SOUND. THE CAR IS AT THE DEALERSHIP RIGHT NOW AS IT WILL NOT WORK PROPERLY.

WHEN I WAS DRIVING AT 15MPH THE CAR COMPLETELY SHUT OFF. SO I TRIED TO RESTART IT AND WHEN I TOOK THE KEY OUT EVERYTHING LOCKED UP AND IT WAS LIKE THAT FOR 5 MIN IN THE MIDDLE OF THE ROAD BEFORE THE CAR CAME BACK ON AND FLAHED THE ENGINE AND OIL LIGHT.

WHEN I WAS DRIVING AT 15MPH THE CAR COMPLETELY SHUT OFF. SO I TRIED TO RESTART IT AND WHEN I TOOK THE KEY OUT EVERYTHING LOCKED UP AND IT WAS LIKE THAT FOR 5 MIN IN THE MIDDLE OF THE ROAD BEFORE THE CAR CAME BACK ON AND FLAHED THE ENGINE AND OIL LIGHT.