High Severity Issue
This component has been associated with crashes, fires, or deaths.
This Problem Across All Years
Fuel pump recall came back but Kia wouldn’t take it back without the recall being open
Fuel pump recall came back but Kia wouldn’t take it back without the recall being open
Casey Kia located in Newport News Virginia continues to delay the replacement of my fuel pump. I was told it was replaced but 2 weeks later I was having the same issue to the point where my car was decelerating on the interstate. After I took it back in for them to repair it I was told they would look into it. I received a call saying the fuel pump was never replaced and the only thing that had been done originally was a software update, so basically I was lied to and put in a very dangerous situation because a fire could've been caused while driving. They also said they were waiting for approval for the recall before they repaired it. Had I known it wasn't repair I wouldn't have driven the car. I was supposed to pick my car up on 07/26 but I was told they ordered the wrong part and it would be available to them on 07/29.
Casey Kia located in Newport News Virginia continues to delay the replacement of my fuel pump. I was told it was replaced but 2 weeks later I was having the same issue to the point where my car was decelerating on the interstate. After I took it back in for them to repair it I was told they would look into it. I received a call saying the fuel pump was never replaced and the only thing that had been done originally was a software update, so basically I was lied to and put in a very dangerous situation because a fire could've been caused while driving. They also said they were waiting for approval for the recall before they repaired it. Had I known it wasn't repair I wouldn't have driven the car. I was supposed to pick my car up on 07/26 but I was told they ordered the wrong part and it would be available to them on 07/29.
*Notice* There has been NO ACCIDENT but it could potentially be a fatal one. When performing the auto start up process the car's RPM increases rapidly, the engine makes a sputtering sound as if the car will crank or that there is a misfire and shuts down. This results in the check engine light coming on the instrument panel and error code P0172: Replace High Pressure Fuel Pump.
*Notice* There has been NO ACCIDENT but it could potentially be a fatal one. When performing the auto start up process the car's RPM increases rapidly, the engine makes a sputtering sound as if the car will crank or that there is a misfire and shuts down. This results in the check engine light coming on the instrument panel and error code P0172: Replace High Pressure Fuel Pump.
On 11/13/2020 my car had 26,942 miles. I experienced my first issue with my vehicle where it lost power while driving on the freeway. My vehicle was in the shop for 17 days where they replaced the fuel pump directly affected my turbo. On 10/19/2023 my vehicle had 68,366 miles on it while driving to work when I went to accelerate from a stop sign there was no power and I literally had to drift to the side of the road. My vehicle was in the shop for seven days and it was the same issue. A few weeks after my vehicle was repaired, I received the recall notice, however at this time there was no resolution it was nearly a recall campaign. On 12/29/2023 my vehicle had 70,290 miles (not even 2000 miles since my vehicle had returned from the shop) as I was leaving work, my car begin sputtering like it was going to lose power. I made it home safely however, upon trying to start my vehicle the next morning there was a warning and a message saying not to drive my vehicle. My vehicle has been in the service center since December 30, 2023 with no resolution.
On 11/13/2020 my car had 26,942 miles. I experienced my first issue with my vehicle where it lost power while driving on the freeway. My vehicle was in the shop for 17 days where they replaced the fuel pump directly affected my turbo. On 10/19/2023 my vehicle had 68,366 miles on it while driving to work when I went to accelerate from a stop sign there was no power and I literally had to drift to the side of the road. My vehicle was in the shop for seven days and it was the same issue. A few weeks after my vehicle was repaired, I received the recall notice, however at this time there was no resolution it was nearly a recall campaign. On 12/29/2023 my vehicle had 70,290 miles (not even 2000 miles since my vehicle had returned from the shop) as I was leaving work, my car begin sputtering like it was going to lose power. I made it home safely however, upon trying to start my vehicle the next morning there was a warning and a message saying not to drive my vehicle. My vehicle has been in the service center since December 30, 2023 with no resolution.
My vehicle has a delay in taking off from a complete stop. The car also looses a little power while driving intermittently. There was times that the car wouldn't even go at all I had to turn off the car and restarted to be able to go. That has been happening more and more the check engine light has been on the whole time. Also the rear shock or strut went out but the part that is apart of the suspension has broke and now the vehicle scrapes the tire because it is too low
My vehicle has a delay in taking off from a complete stop. The car also looses a little power while driving intermittently. There was times that the car wouldn't even go at all I had to turn off the car and restarted to be able to go. That has been happening more and more the check engine light has been on the whole time. Also the rear shock or strut went out but the part that is apart of the suspension has broke and now the vehicle scrapes the tire because it is too low
All of a sudden while driving on the road my vehicle lost total power in the middle of an intersection. I would pres the gas pedal and got no response the vehicle would not go. I had to turn car off and try starting it again then the vehicle got power. This keeps happening not everyday but it's happening about once a week while driving. There has been times where the car wouldn't restart for about an hour I got the car off the road and stayed stranded at night till it finally got power to move it would start but it would just putter like it wasn't getting enough fuel and my engine light came on. It is telling me something is wrong with the fuel rail , high pressure fuel pump, and it is running too rich. I have a little over 62,000 miles on it . Now there is a delay in take off it has lost a lot of power and is using a lot of fuel getting poor gas milage.
All of a sudden while driving on the road my vehicle lost total power in the middle of an intersection. I would pres the gas pedal and got no response the vehicle would not go. I had to turn car off and try starting it again then the vehicle got power. This keeps happening not everyday but it's happening about once a week while driving. There has been times where the car wouldn't restart for about an hour I got the car off the road and stayed stranded at night till it finally got power to move it would start but it would just putter like it wasn't getting enough fuel and my engine light came on. It is telling me something is wrong with the fuel rail , high pressure fuel pump, and it is running too rich. I have a little over 62,000 miles on it . Now there is a delay in take off it has lost a lot of power and is using a lot of fuel getting poor gas milage.
WENT TO CAR WASH TO DEGREASE ENGINE IN THE EVENING. CAR WAS PARKED IN CAR WASH BAY NOT RUNNING. SPRAYED GUNK ENGINE DEGREASER ON MOTOR AND CAR CAUGHT ON FIRE IN A FEW SECONDS UNEXPECTEDLY. CAR WAS NOT RUNNING. QUICKLY PUT FIRE OUT WITH WATER AND FUEL LEAKS AFTER CAREFUL INSPECTION AND ELECTRICAL WIRES FOUND BARE AND BURNT. NOT SURE IF THERE WAS A SHORT OR A FUEL LEAK PRESENT BEFORE USING GUNK DEGREASER BUT DID NOT EXPECT FIRE FOR DOING THIS. PREMIUM MODEL STINGER WITH 2.L T GDI ENGINE. LOVE THE CAR BUT DID NOT EXPECT THIS. :( REPAIR EXPENSIVE TO NOT REPLACE MOTOR. AROUND $13,000 AT DEALERSHIP. *TR
WENT TO CAR WASH TO DEGREASE ENGINE IN THE EVENING. CAR WAS PARKED IN CAR WASH BAY NOT RUNNING. SPRAYED GUNK ENGINE DEGREASER ON MOTOR AND CAR CAUGHT ON FIRE IN A FEW SECONDS UNEXPECTEDLY. CAR WAS NOT RUNNING. QUICKLY PUT FIRE OUT WITH WATER AND FUEL LEAKS AFTER CAREFUL INSPECTION AND ELECTRICAL WIRES FOUND BARE AND BURNT. NOT SURE IF THERE WAS A SHORT OR A FUEL LEAK PRESENT BEFORE USING GUNK DEGREASER BUT DID NOT EXPECT FIRE FOR DOING THIS. PREMIUM MODEL STINGER WITH 2.L T GDI ENGINE. LOVE THE CAR BUT DID NOT EXPECT THIS. :( REPAIR EXPENSIVE TO NOT REPLACE MOTOR. AROUND $13,000 AT DEALERSHIP. *TR