This Problem Across All Years
The contact owns a 2017 Land Rover Range Rover Sport. The contact received notification of NHTSA Campaign Number: 25V514000 (Steering). The local dealer was contacted and scheduled an appointment; however, upon arrival, the contact was informed that parts were not available for the recall repair. The vehicle was taken to another local dealer, Land Rover Parsippany (220 US-46, Parsippany, NJ 07054), who determined that parts were not available. The vehicle was not diagnosed or repaired. The manufacturer was contacted and confirmed the status of the remedy. The contact had not experienced a failure.
The contact owns a 2017 Land Rover Range Rover Sport. The contact received notification of NHTSA Campaign Number: 25V514000 (Steering). The local dealer was contacted and scheduled an appointment; however, upon arrival, the contact was informed that parts were not available for the recall repair. The vehicle was taken to another local dealer, Land Rover Parsippany (220 US-46, Parsippany, NJ 07054), who determined that parts were not available. The vehicle was not diagnosed or repaired. The manufacturer was contacted and confirmed the status of the remedy. The contact had not experienced a failure.
The contact owns a 2017 Land Rover Range Rover Sport. The contact stated that while driving at an undisclosed speed, the steering wheel became inoperable, and the vehicle unexpectedly drifted to the right. The contact received notification of NHTSA Campaign Number: 25V514000 (Steering); however, the parts for the recall repair were not yet available. The dealer was contacted; however, the vehicle was not diagnosed or repaired. The dealer confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The approximate failure mileage was 67,000.
The contact owns a 2017 Land Rover Range Rover Sport. The contact stated that while driving at an undisclosed speed, the steering wheel became inoperable, and the vehicle unexpectedly drifted to the right. The contact received notification of NHTSA Campaign Number: 25V514000 (Steering); however, the parts for the recall repair were not yet available. The dealer was contacted; however, the vehicle was not diagnosed or repaired. The dealer confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The approximate failure mileage was 67,000.
The contact owns a 2017 Land Rover Range Rover Sport. The contact stated that while attempting to make a turn, there was an abnormally loud sound coming from the rear of the vehicle. The contact received notification of NHTSA Campaign Number: 25V514000 (Steering); however, the part to do the recall repair was not yet available. The dealer was contacted and confirmed that parts were not yet available. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The approximate failure mileage was 62,104.
The contact owns a 2017 Land Rover Range Rover Sport. The contact stated that while attempting to make a turn, there was an abnormally loud sound coming from the rear of the vehicle. The contact received notification of NHTSA Campaign Number: 25V514000 (Steering); however, the part to do the recall repair was not yet available. The dealer was contacted and confirmed that parts were not yet available. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The approximate failure mileage was 62,104.
Front Suspension Knuckle Crack was knocking and ready to break on my 2017 Range Rover. I had to bring it into an independent service center due to the inability of the dealer (JLR Newport Beach, CA) to get me in (I was told 200 cars were in front of me and it would be an undetermined period of time before they could get to me). The suspension and steering were affected and I had to have it repaired immediately by Custom European in Huntington Beach, Ca. He used original parts and it cost me $1,500.00 (799.57 parts, 660.00 labor, tax 60.42). The vehicle has not been inspected yet. When I received the SAFETY RECALL letter from JLR in Newport, I tried to get in for inspection but to no avail. Same situation, 100's of cars in front of me. When I called Range Rover of North America, I was told your computer system has been down for over two months and that I should call back every week to see if it's working (by Jared). Jared told me because I had the safety recall corrected already, this was the only way to get reimbursed but NOTHING could be done while the computer system was down. The SAFETY RECALL letter specifically says reimbursement is available but Jared said nothing is available without the computer system, which as I mentioned earlier has been down for two months. Telling me to call back weekly to see if it's up again is not the resolution I was seeking. JLR cannot inspect because they have no place to log the information since your "computer system is down." This is a classic case of "we can't do anything without our computer" but you can call us back (basically hoping I'll forget and go away). I spent good money on this safety recall and need to be reimbursed properly. Range Rover of North America and JLR of Newport Beach are doing NOTHING to address that situation with those of us that took care of the problem before it was too late. Please tell me how this should end. Thank you. [XXX] [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Front Suspension Knuckle Crack was knocking and ready to break on my 2017 Range Rover. I had to bring it into an independent service center due to the inability of the dealer (JLR Newport Beach, CA) to get me in (I was told 200 cars were in front of me and it would be an undetermined period of time before they could get to me). The suspension and steering were affected and I had to have it repaired immediately by Custom European in Huntington Beach, Ca. He used original parts and it cost me $1,500.00 (799.57 parts, 660.00 labor, tax 60.42). The vehicle has not been inspected yet. When I received the SAFETY RECALL letter from JLR in Newport, I tried to get in for inspection but to no avail. Same situation, 100's of cars in front of me. When I called Range Rover of North America, I was told your computer system has been down for over two months and that I should call back every week to see if it's working (by Jared). Jared told me because I had the safety recall corrected already, this was the only way to get reimbursed but NOTHING could be done while the computer system was down. The SAFETY RECALL letter specifically says reimbursement is available but Jared said nothing is available without the computer system, which as I mentioned earlier has been down for two months. Telling me to call back weekly to see if it's up again is not the resolution I was seeking. JLR cannot inspect because they have no place to log the information since your "computer system is down." This is a classic case of "we can't do anything without our computer" but you can call us back (basically hoping I'll forget and go away). I spent good money on this safety recall and need to be reimbursed properly. Range Rover of North America and JLR of Newport Beach are doing NOTHING to address that situation with those of us that took care of the problem before it was too late. Please tell me how this should end. Thank you. [XXX] [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
The contact owns a 2017 Land Rover Range Rover Sport. The contact received a notification of NHTSA Campaign Number: 25V514000(Steering); however, the part to do the recall repair was not yet available. The contact stated that while driving at various speeds, the contact heard an abnormal squeaking sound coming from the front passenger's side of the vehicle. No warning lights were illuminated. The vehicle was taken to the dealer, where the contact was informed that the manufacturer's system had been hacked and no assistance could be provided. The vehicle was not repaired, and the failure persisted. The manufacturer was not notified of the failure. The contact expressed safety concerns because the vehicle was unsafe to drive. The failure mileage was approximately 82,000.
The contact owns a 2017 Land Rover Range Rover Sport. The contact received a notification of NHTSA Campaign Number: 25V514000(Steering); however, the part to do the recall repair was not yet available. The contact stated that while driving at various speeds, the contact heard an abnormal squeaking sound coming from the front passenger's side of the vehicle. No warning lights were illuminated. The vehicle was taken to the dealer, where the contact was informed that the manufacturer's system had been hacked and no assistance could be provided. The vehicle was not repaired, and the failure persisted. The manufacturer was not notified of the failure. The contact expressed safety concerns because the vehicle was unsafe to drive. The failure mileage was approximately 82,000.
My steering column/knuckle is cracked and my suspension is snapped causing issues for turning the wheel
My steering column/knuckle is cracked and my suspension is snapped causing issues for turning the wheel
TL* THE CONTACT OWNS A 2017 LAND ROVER RANGE ROVER SPORT. WHILE DRIVING APPROXIMATELY 5 MPH, THE STEERING WHEEL PHYSICALLY SEPARATED FROM THE STEERING COLUMN. THE FAILURE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER AND LOCAL DEALER (RANGE ROVER OF COLUMBIA, 803-227-4528) WERE BOTH NOTIFIED OF THE FAILURE. THE VIN WAS UNKNOWN. THE FAILURE MILEAGE WAS 10,000.
TL* THE CONTACT OWNS A 2017 LAND ROVER RANGE ROVER SPORT. WHILE DRIVING APPROXIMATELY 5 MPH, THE STEERING WHEEL PHYSICALLY SEPARATED FROM THE STEERING COLUMN. THE FAILURE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER AND LOCAL DEALER (RANGE ROVER OF COLUMBIA, 803-227-4528) WERE BOTH NOTIFIED OF THE FAILURE. THE VIN WAS UNKNOWN. THE FAILURE MILEAGE WAS 10,000.