2016 LAND ROVER RANGE ROVER Suspension Problems

Dear NHTSA Safety Division, Please find attached my formal letter regarding an urgent safety concern related to Safety Recall D041 (Front Suspension Knuckle Crack) – NHTSA Recall No. 25V-514, affecting my 2016 Land Rover Range Rover. It has been nearly a year since the initial recall notification, and the defect has now rendered my vehicle unsafe to drive. Despite repeated attempts to seek assistance, I have been advised there is still no remedy available, nor has Jaguar Land Rover provided a temporary vehicle or interim repair. Given the severity of this issue and the growing safety risk to my family, I am urgently requesting NHTSA’s intervention and guidance. - Attached: Urgent_Safety_Concern_Letter_Demetrius_Strong.pdf Thank you for your immediate attention to this matter. Please confirm receipt of this correspondence at your earliest convenience. Sincerely, [XXX] [XXX] [XXX] Email: [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The contact owns a 2016 Land Rover Range Rover. The contact received notification of NHTSA Campaign Number: 25V514000 (Steering); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that the message, "Suspension Fault," was displayed. The dealer was not contacted. The manufacturer was not made aware of the issue. The failure mileage was 116,000.

Mileage: 116,000

Front steering knuckle was cracked, Land Rover hadn’t notified me of any issues. I found the recall online, nearest dealer is 4-5 hours away. Was afraid to drive with cracked part. I replaced steering knuckle on my own out of pocket to keep vehicle safe. Vehicle was not in any accident or injuries. Defect found and fixed before anything could happen. Called Land Rover and they said no resolution for fix and when there was I would receive a letter on how to get it repaired or get reimbursed for repairs I had done to fix. Recall was issued in November of 2024, now August of 2025 still no info from Land Rover and dealer I have been in touch with still has no information either. I purchased parts in mid December of 2024 and had a local repair shop install it on 1-14-2025. Old part was retained as instructed by dealer I have been working with. From my findings in several forums that have members in other countries, they have issued the same recall in Europe and Canada and most vehicles were repaired by being taken into the dealer. Dealer I have been in contact with reported back to me that they had no parts to repair and advised me to get fixed on my own for now.

Passenger side front suspension knuckle has cracks

We have had a serious open suspension recall (NHTSA #24V-840 / Land Rover Recall N759) on our 2016 Range Rover for nearly a year now, and still no remedy is available. The recall was issued on November 7, 2024, for a known defect involving the front suspension upper knuckle, which may crack and detach, leading to potential loss of control. Land Rover has acknowledged the danger but continues to delay offering a fix. We received a notice about the recall, but since then have only seen “remedy not yet available” when checking status. We’ve contacted Land Rover directly, but they offer no solution or timeline — just that we have to wait. This is not just a safety concern but is also significantly impacting us financially. We were planning to list this vehicle on Turo for supplemental income, but cannot do so while there is an open recall with no fix in place. The recall is also damaging our ability to sell or trade in the vehicle, as no dealer or platform wants a car with a long-standing unresolved safety defect. We are frustrated, feel ignored, and have no confidence in Land Rover’s commitment to resolving this issue. A safety recall that’s been known for months without resolution is completely unacceptable. We are requesting that NHTSA investigate and require the manufacturer to provide either a fix or an alternative solution.

Steering and breaking While driving at speeds 55-60 mph my car would shake when i applied the breaks to slow down. My safety and the safety of other were put at risk daily as i drove my car. Yes, I drove my car into Land rover in Richfield, MN and told the service advisor the problem i was having. With the last 30 days every time while driving at speeds of 55- 60 mph as i would apply the breaks to slow down the steering and car would begin to shake. Yes, I took my car into Land Rover in Richfield, MN to be inspected. There were no warning lights on my dashboard to indicate that there we any problems with my car.

While driving the vehicle in early February, I experienced a severe stability issue that caused the vehicle to nearly roll over while turning. The vehicle has since developed extreme wobbling, bouncing from left to right, especially when braking or turning. A loud crackling noise is present when making right turns. These symptoms are visibly apparent from outside the vehicle and severely affect steering and handling. I was transporting my wife in labor at the time of the near-rollover. We now have a newborn, and this vehicle poses a serious risk to my family's safety. The problem has been confirmed by both an independent technician and a Land Rover dealership. The dealership verified that the vehicle is subject to active Safety Recall N759, but no repair or remedy is available. Despite this, I was pressured to retrieve the vehicle, which I have done, but I refuse to drive it due to safety concerns. The vehicle is parked and available for inspection. Additional misconduct occurred at the dealership: I was threatened with storage charges and told the loaner vehicle I was issued would be reported stolen. The dealership charged my credit card $300 without authorization, despite the loaner agreement not permitting this under the circumstances. I was given no written notice or valid justification for these threats and charges. I believe I was targeted with discriminatory and biased treatment throughout this process. At no point was I offered a safe alternative or any definitive guidance. The manufacturer and the dealer have both failed to take responsibility, leaving my family vulnerable. I have documented all communication and behavior related to this case and am reporting this as a matter of safety, ethics, and federal recall mishandling.

The front suspension knuckle on my 2016 Range Rover developed a visible crack, which caused severe play in the steering and made the vehicle unsafe to drive. On even small bumps, the vehicle would suddenly and forcefully pull into other lanes, creating a serious hazard. My safety, my [XXX] child’s safety, and the safety of others on the road were clearly at risk. I brought the vehicle to an authorized Land Rover dealership on January 30, 2025, where the issue was diagnosed and confirmed. I was advised not to drive the vehicle due to the danger, and it has remained parked at the dealership since that day. This issue is part of an open safety recall, but there has been no repair, no replacement part, and no loaner or rental vehicle provided to date. The vehicle has been out of service for nearly five months. There were no dashboard warning lights related to the steering, but I did receive a suspension system error message before the diagnosis. Steering instability continued to worsen leading up to the appointment. The dealership inspected and documented the cracked knuckle, and the defective part remains in the vehicle, available for inspection if needed. I am submitting this complaint due to the extended delay in addressing a known safety defect, the lack of support from the manufacturer, and the serious danger this failure presents to drivers and others on the road. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The front steering knuckle on the passenger side broke causing the wheel to detach. There was loss of control of the car however I was in town and the speed was below 25 mph. Thankfully the vehicle was stopped before anyone was hurt. I had an independent service center examine the SUV and found the knuckle to be broken. The vehicle is available for inspection. There were no warning lights prior to the accident. The SUV is serviced during a yearly inspection per state requirements with the last appointment at Range Rover in December. There were no warnings to alert myself (owner) or the dealership when inspected on a regular basis. If the knuckle would have broken five minutes prior, I would have been in a serious car accident as I was traveling 65 mph on the highway.

My 2016 Range Rover has been identified in a recall for knuckle which may crack without warning leading to catastrophic failure of the vehicle which could result in injury or death of passengers. I learned of the recall in December of 2024 at which time I discontinued driving the vehicle and contacted Land Rover Rocklin to request replacement of the recalled parts. In acknowledgement of the fact that this vehicle is unsafe to drive until replacement parts can be installed, Land Rover Rocklin provided an Avis rental car. On March 5 I was notified that Land Rover Corporate might not agree to reimburse the dealer for rental expenses while I wait for the defective/recalled parts to be replaced so I was asked to trade in the rental car for a loaner vehicle from the dealership. I agreed to make this exchange. While en route to complete this vehicle exchange I was told by Land Rover Rocklin that I would need to return the rental vehicle to Avis and that they would not be providing me with a dealership loaner car per our original agreement. They further instructed me to collect and drive home my unrepaired, vehicle which had been established for the last two months it sat I their shop as "unsafe to drive." I refused this arrangement and told the dealer they needed to fulfill their agreement with me by providing me with a safe vehicle to drive while I wait for the repairs to be completed according to the recall. I contacted Land Rover Corporate to complain that my vehicle had been unavailable for nearly three months because it was deemed unsafe to drive and to complain that corporate is not taking care of its customers by providing reimbursement to dealers to ensure affected Range Rover owners have safe transportation until the recall repair work is completed. Land Rover stated they have no obligation to provide safe vehicles for affected owners and they are recommending owners drive their unrepaired vehicles despite catastrophic failure risk. Unacceptable.

Upper control Knuckle cracks despite the vehicle never being Off-road. The part number is the same 9n3 part of a selective recall but JLR refuse to include some vin numbers like mine in the recall. This could result in lost of life. How can one part be at fault and at the center of a recall and the same part being deemed perfect or acceptable on the same vehicles with same year of manufacturing or assembly plan.

Driving down the road all of a sudden, truck veers to the left. I regained control and pulled over. Found left front wheel leaning in. Upon inspection, found that spindle was broken where the ball joint meets the spindle. The metal develops a crack then separates without notice. Autoshop stated that this is Very common and has been recalled in other countries such as Canada and the UK for these vehicles. Why has this not been a forced recall in the US is beyond me. This is Very dangerous as I could have veered into incoming traffic.

The steering knuckles on our 2016 Land Rover Range Rover cracked at the upper ball joint. This issue has been discovered in Canada as well as the UK. Land Rover has recalled vehicles in both Canada and the UK, but not the USA market. The recall in the UK is recall number R/2022/341 (7303). Land Rover wants over $3,000 just for the parts. I spent a lot of money and my time replacing these so my family was safe. Here is my video on the subject: [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

After checking on the OEM site based off "Safety recall N759", I was told my Vin was not affected, However the Part at the center of the global recalls (In UK, In Canada and Partially here in the US) is LR040119 which is exactly what I have installed on mine. The vehicle has never been off-roading (despite it being well capable ) and has always been maintained at the dealership or an approved shops. Mine is indeed cracked in the same spot after a random visual inspection today and that could have been the end of not just my life, but the one of my kids as well as my partner since we had a long trip scheduled in two days.

The dealership tried to sell me this 2016 red Range Rover …. I took it to a mechanic and paid to have it inspected and it has MANY SAFETY CONCERNS. I didn’t buy it, BUT it’s back on their lot for SALE Hoover Volkswagen Lithia Springs 1981 Thornton Rd Lithia Springs, GA 30122 (404) 282-3617 Please SAVE A LIFE.. the next person may not have extra money to pay for an inspection and get killed or kill somebody on the street