This Problem Across All Years
UNKNOWN Left side driver side door not latching
UNKNOWN Left side driver side door not latching
The front suspension knuckle on my 2016 Range Rover developed a visible crack, which caused severe play in the steering and made the vehicle unsafe to drive. On even small bumps, the vehicle would suddenly and forcefully pull into other lanes, creating a serious hazard. My safety, my [XXX] child’s safety, and the safety of others on the road were clearly at risk. I brought the vehicle to an authorized Land Rover dealership on January 30, 2025, where the issue was diagnosed and confirmed. I was advised not to drive the vehicle due to the danger, and it has remained parked at the dealership since that day. This issue is part of an open safety recall, but there has been no repair, no replacement part, and no loaner or rental vehicle provided to date. The vehicle has been out of service for nearly five months. There were no dashboard warning lights related to the steering, but I did receive a suspension system error message before the diagnosis. Steering instability continued to worsen leading up to the appointment. The dealership inspected and documented the cracked knuckle, and the defective part remains in the vehicle, available for inspection if needed. I am submitting this complaint due to the extended delay in addressing a known safety defect, the lack of support from the manufacturer, and the serious danger this failure presents to drivers and others on the road. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
The front suspension knuckle on my 2016 Range Rover developed a visible crack, which caused severe play in the steering and made the vehicle unsafe to drive. On even small bumps, the vehicle would suddenly and forcefully pull into other lanes, creating a serious hazard. My safety, my [XXX] child’s safety, and the safety of others on the road were clearly at risk. I brought the vehicle to an authorized Land Rover dealership on January 30, 2025, where the issue was diagnosed and confirmed. I was advised not to drive the vehicle due to the danger, and it has remained parked at the dealership since that day. This issue is part of an open safety recall, but there has been no repair, no replacement part, and no loaner or rental vehicle provided to date. The vehicle has been out of service for nearly five months. There were no dashboard warning lights related to the steering, but I did receive a suspension system error message before the diagnosis. Steering instability continued to worsen leading up to the appointment. The dealership inspected and documented the cracked knuckle, and the defective part remains in the vehicle, available for inspection if needed. I am submitting this complaint due to the extended delay in addressing a known safety defect, the lack of support from the manufacturer, and the serious danger this failure presents to drivers and others on the road. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
At the end of May, about 10 days after getting my car serviced at the Land Rover Manhattan location middle of May, I headed to a short trip with my family. An hour into our trip, I could hear horrible noises coming from the engine, as if the gears were grinding with the engine shaking drastically. As I tried to pull to the side of the highway to safety, smoke started coming out of the front of my car. I got my family out of the car immediately and called roadside assistance. I went to inspect my car while we waited, and I noticed that there was oil all over the front (and rear) bumpers, as if all of the oil had spilt while I was driving. This was extremely strange since there was no light on my dashboard and my car had recently been serviced. It has been a month and a half since the incident and I have yet to get a clear idea of what exactly went wrong and I have yet to receive back my car.
At the end of May, about 10 days after getting my car serviced at the Land Rover Manhattan location middle of May, I headed to a short trip with my family. An hour into our trip, I could hear horrible noises coming from the engine, as if the gears were grinding with the engine shaking drastically. As I tried to pull to the side of the highway to safety, smoke started coming out of the front of my car. I got my family out of the car immediately and called roadside assistance. I went to inspect my car while we waited, and I noticed that there was oil all over the front (and rear) bumpers, as if all of the oil had spilt while I was driving. This was extremely strange since there was no light on my dashboard and my car had recently been serviced. It has been a month and a half since the incident and I have yet to get a clear idea of what exactly went wrong and I have yet to receive back my car.
I HAVE A RANGE ROVER EVOQUE 2016. WHEN MY CAR IS FACING FORWARD ON A DOWNWARD SLOPE IN REVERSE GEAR, THE CAR WILL ROLL FORWARD. WHEN THE CAR IS ON A DOWNWARD BACKWARD SLOPE FACING UPHILL IT WILL ROLL BACKWARDS. THE DEALERSHIP STATED THAT LAND ROVER CHANGED THE SOFTWARE IN THE 2016 VEHICLE WHICH RESULTS IN THIS ISSUE. THIS ISSUE MAKES THE CAR INHERENTLY UNSAFE IN THESE SITUATIONS. JAGUAR/LAND ROVER DO NOT ACKNOWLEDGE THIS TO BE A FAULT BECAUSE IT WAS A SOFTWARE UPDATE AND IS, THEREFORE, PART OF THE OPERATION OF THIS MODEL.
I HAVE A RANGE ROVER EVOQUE 2016. WHEN MY CAR IS FACING FORWARD ON A DOWNWARD SLOPE IN REVERSE GEAR, THE CAR WILL ROLL FORWARD. WHEN THE CAR IS ON A DOWNWARD BACKWARD SLOPE FACING UPHILL IT WILL ROLL BACKWARDS. THE DEALERSHIP STATED THAT LAND ROVER CHANGED THE SOFTWARE IN THE 2016 VEHICLE WHICH RESULTS IN THIS ISSUE. THIS ISSUE MAKES THE CAR INHERENTLY UNSAFE IN THESE SITUATIONS. JAGUAR/LAND ROVER DO NOT ACKNOWLEDGE THIS TO BE A FAULT BECAUSE IT WAS A SOFTWARE UPDATE AND IS, THEREFORE, PART OF THE OPERATION OF THIS MODEL.
WHILE DAD WAS LOADING CAR FOR VACATION, 3 YEAR OLD GRANDSON SITTING ON RUNNING BOARD WHEN IT RETRACTED. TINY FINGERS NARROWLY ESCAPED AS RETRACTION OF BOARDS HAVE NO SAFETY CLEARANCE.
WHILE DAD WAS LOADING CAR FOR VACATION, 3 YEAR OLD GRANDSON SITTING ON RUNNING BOARD WHEN IT RETRACTED. TINY FINGERS NARROWLY ESCAPED AS RETRACTION OF BOARDS HAVE NO SAFETY CLEARANCE.