This Problem Across All Years
The contact owns a 2007 Lexus ES350. The contact stated while driving approximately 55 MPH the dashboard was sticky with a glare and shiny. The contact stated the material caused visibility issues. There were no warning lights illuminated. The vehicle was repaired before for TSB: L-SB-0011-15 however the failure reoccurred. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure; however, was not of assistance. The approximate failure mileage was 145,000.
The contact owns a 2007 Lexus ES350. The contact stated while driving approximately 55 MPH the dashboard was sticky with a glare and shiny. The contact stated the material caused visibility issues. There were no warning lights illuminated. The vehicle was repaired before for TSB: L-SB-0011-15 however the failure reoccurred. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure; however, was not of assistance. The approximate failure mileage was 145,000.
WHILE WE DRIVING DOWN THE TURNPIKE HEADING INTO PHILADELPHIA, MY WIFE TRIED TO ROLL DOWN HER WINDOWS AND THEN BACK UP. AS SHE DID, THE GLASS CAME OFF ITS TRACK AND ALMOST POPPED OUT OF THE DOOR. WE WERE GOING ABOUT 70 MPH. AT THIS SPEED, THAT WINDOW MAY HAVE COME OFF AND FLOWN OFF OUR CAR, HITTING ANOTHER CAR. THIS WOULD HAVE BEEN POTENTIALLY FATAL. THE ONLY REASON IT DID NOT FLY OFF, WAS MY WIFE GRABBED ON TO IT WHILE I PULLED OVER IMMEDIATELY. *TR
WHILE WE DRIVING DOWN THE TURNPIKE HEADING INTO PHILADELPHIA, MY WIFE TRIED TO ROLL DOWN HER WINDOWS AND THEN BACK UP. AS SHE DID, THE GLASS CAME OFF ITS TRACK AND ALMOST POPPED OUT OF THE DOOR. WE WERE GOING ABOUT 70 MPH. AT THIS SPEED, THAT WINDOW MAY HAVE COME OFF AND FLOWN OFF OUR CAR, HITTING ANOTHER CAR. THIS WOULD HAVE BEEN POTENTIALLY FATAL. THE ONLY REASON IT DID NOT FLY OFF, WAS MY WIFE GRABBED ON TO IT WHILE I PULLED OVER IMMEDIATELY. *TR
WHILE PARKED, I LET THE FRONT PASSENGER WINDOW DOWN. WHEN LETTING THE WINDOW UP I HEARD A LOUD POP AND THE WINDOW TIPPED DOWN IN THE FRONT LEAVING A LARGE GAP. I WAS ABLE TO GET IT BACK IN PLACE MANUALLY. TOOK IT TO THE LEXUS DEALERSHIP FOR SERVICE. WAS TOLD ONE OF THE PLASTIC CLIPS ON THE GLASS HAD BROKEN AND THE WINDOW WOULD HAVE TO BE REPLACED. THE WARRANTY HAD EXPIRED SO THE TOTAL COST INCLUDING THE WINDOW TINT WAS $646.67. I WAS TOLD THIS IS A RECURRING PROBLEM. I READ IF TAKEN TO A GLASS REPAIR SHOP, THERE IS A PERMANENT FIX. *TR
WHILE PARKED, I LET THE FRONT PASSENGER WINDOW DOWN. WHEN LETTING THE WINDOW UP I HEARD A LOUD POP AND THE WINDOW TIPPED DOWN IN THE FRONT LEAVING A LARGE GAP. I WAS ABLE TO GET IT BACK IN PLACE MANUALLY. TOOK IT TO THE LEXUS DEALERSHIP FOR SERVICE. WAS TOLD ONE OF THE PLASTIC CLIPS ON THE GLASS HAD BROKEN AND THE WINDOW WOULD HAVE TO BE REPLACED. THE WARRANTY HAD EXPIRED SO THE TOTAL COST INCLUDING THE WINDOW TINT WAS $646.67. I WAS TOLD THIS IS A RECURRING PROBLEM. I READ IF TAKEN TO A GLASS REPAIR SHOP, THERE IS A PERMANENT FIX. *TR
THE DRIVER SEAT WINDOW GLASS JUST WENT DOWN WHEN MY WIFE WAS DRIVING ON A FREEWAY IN FREEZING WINTER WEATHER, THE WINDOW GLASS WOULD NOT GO UP AND SHE COULD PULL IT UP ALSO BECAUSE THE WINDOW GLASS WENT INSIDE THE DOOR COMPLETELY. SHE WAS IN A REMOTE AREA AND HAD TO DRIVE MANY MILES WITH OPEN FRONT WINDOW WITH BELOW FREEZING TEMPERATURE TO FIND A NEAREST LEXUS DEALER SHE ALSO HAD TWO KIDS IN THE CAR TO MAKE SITUATION STILL WORSE. THE LEXUS DEALER SAID THE WINDOW REGULATOR AND WINDOW GLASS NEEDS TO BE REPLACED BECAUSE THE PLASTIC CLIP HOLDING THE WINDOW GLASS TO THE REGULATOR HAD BROKEN. DEALER SAID HE HAS TO ORDER THE PARTS FOR IT AND GAVE A QUOTE OF $800. WORST PART IS THE DEALER PULLED THE WINDOW GLASS UP AND PUT SOME TAPE TO HOLD IT TEMPORARILY AND CHARGED $100 DOLLARS FOR IT. I CANNOT BELIEVE LUXURY CAR LIKE LEXUS WILL HAVE SUCH FAULTY PARTS INSTALLED WHEN I GOOGLED THIS ISSUE I SAW MANY PEOPLE COMPLAINING ON SAME EXACT ISSUE WE FACED, THIS WINDOW GLASS AND PARTS SHOULD BE RE-CALLED AND REPLACED FOR FREE BY LEXUS BECAUSE IT CAN BE SAFETY ISSUE IF THIS HAPPENS IN FREEZING WINTER WEATHER. *TR
THE DRIVER SEAT WINDOW GLASS JUST WENT DOWN WHEN MY WIFE WAS DRIVING ON A FREEWAY IN FREEZING WINTER WEATHER, THE WINDOW GLASS WOULD NOT GO UP AND SHE COULD PULL IT UP ALSO BECAUSE THE WINDOW GLASS WENT INSIDE THE DOOR COMPLETELY. SHE WAS IN A REMOTE AREA AND HAD TO DRIVE MANY MILES WITH OPEN FRONT WINDOW WITH BELOW FREEZING TEMPERATURE TO FIND A NEAREST LEXUS DEALER SHE ALSO HAD TWO KIDS IN THE CAR TO MAKE SITUATION STILL WORSE. THE LEXUS DEALER SAID THE WINDOW REGULATOR AND WINDOW GLASS NEEDS TO BE REPLACED BECAUSE THE PLASTIC CLIP HOLDING THE WINDOW GLASS TO THE REGULATOR HAD BROKEN. DEALER SAID HE HAS TO ORDER THE PARTS FOR IT AND GAVE A QUOTE OF $800. WORST PART IS THE DEALER PULLED THE WINDOW GLASS UP AND PUT SOME TAPE TO HOLD IT TEMPORARILY AND CHARGED $100 DOLLARS FOR IT. I CANNOT BELIEVE LUXURY CAR LIKE LEXUS WILL HAVE SUCH FAULTY PARTS INSTALLED WHEN I GOOGLED THIS ISSUE I SAW MANY PEOPLE COMPLAINING ON SAME EXACT ISSUE WE FACED, THIS WINDOW GLASS AND PARTS SHOULD BE RE-CALLED AND REPLACED FOR FREE BY LEXUS BECAUSE IT CAN BE SAFETY ISSUE IF THIS HAPPENS IN FREEZING WINTER WEATHER. *TR
WIFE WAS OPERATING THE DRIVER WINDOW IN OUR LEXUS ES 350. THE DRIVER WINDOW CRASHED DOWN INTO THE DRIVER DOOR PANEL MOMENTARILY STARTLING HER. SHE SWERVED INTO ONCOMING TRAFFIC. I HAD A TECHNICIAN PULL OFF THE DOOR PANEL AND THE PLASTIC MOUNTING TABS ON THE WINDOW REGULATOR AND THE PLASTIC MOUNTING TABS ON THE WINDOW HAD DISINTEGRATED. ACCORDING TO THE LEXUS OWNERS WEB SITE THIS IS A COMMON PROBLEM ON ALL 2007-2008 LEXUS ES 350 MODELS. LEXUS WILL NOT COVER THIS PROBLEM UNLESS STILL UNDER THE 4 YEAR WARRANTY. SEE RECALL 08V16200 FOR SIMILAR PROBLEMS. *TR
WIFE WAS OPERATING THE DRIVER WINDOW IN OUR LEXUS ES 350. THE DRIVER WINDOW CRASHED DOWN INTO THE DRIVER DOOR PANEL MOMENTARILY STARTLING HER. SHE SWERVED INTO ONCOMING TRAFFIC. I HAD A TECHNICIAN PULL OFF THE DOOR PANEL AND THE PLASTIC MOUNTING TABS ON THE WINDOW REGULATOR AND THE PLASTIC MOUNTING TABS ON THE WINDOW HAD DISINTEGRATED. ACCORDING TO THE LEXUS OWNERS WEB SITE THIS IS A COMMON PROBLEM ON ALL 2007-2008 LEXUS ES 350 MODELS. LEXUS WILL NOT COVER THIS PROBLEM UNLESS STILL UNDER THE 4 YEAR WARRANTY. SEE RECALL 08V16200 FOR SIMILAR PROBLEMS. *TR
WHILE WE WERE DRIVING OUR 2007 ES350 IN A HIGH WAY IN DECEMBER 2011, THE PASSENGER-SIDE FRONT WINDOW GLASS SUDDENLY FELL OFF FROM THE TRACK, AND WE SHOULD HAVE STOPPED THE CAR RIGHT AWAY. AFTER REPLACING IT WITH A "NEWLY-DESIGNED" OEM GLASS IN A TOYOTA DEALER SERVICE DEPT (IT WAS OUT OF WARRANTY, SO WE PAID $600 FOR THE REPLACEMENT), THE DRIVER-SIDE FRONT WINDOW GLASS ALSO FELL OFF IN FEBRUARY 2012, AND WE COULDN'T DRIVE THE CAR UNTIL THE GLASS WAS REPLACED IN THE SAME DEPT. ONCE ONE (OR BOTH) OF THE FRONT WINDOW GLASSES FALLS OFF, IT IS VERY DANGEROUS TO DRIVE THE CAR IN A HIGH SPEED. AND, WE BELIEVE THE ORIGINAL WINDOW-GLASS DESIGN HAS A DEFECT AND THAT IS WHY LEXUS RE-DESIGNED THE GLASS (PLEASE LOOK AT THE TSB BELOW). I DON'T UNDERSTAND WHY LEXUS DOESN'T RECALL IT FOR THE DRIVING SAFETY. REFERENCES: [1] LEXUS, "FRONT WINDOW POPPING NOISE (TSB L-SB-0003-09)", JAN 2009, HTTP://WWW.CLUBLEXUS.COM/FORUMS/ATTACHMENTS/ES350/183277D1282320117-FRIENDS-2007-LEXUS-ES350-PASSENGER-WINDOW-FELL-OUT-L-SB-0003-09.PDF. [2] CLUB LEXUS (LEXUS OWNERS' FORUM), "FRIEND'S 2007 LEXUS ES350 PASSENGER WINDOW FELL OUT.", JUNE 2008 TO CURRENT, HTTP://WWW.CLUBLEXUS.COM/FORUMS/ES350/359463-FRIENDS-2007-LEXUS-ES350-PASSENGER-WINDOW-FELL-OUT.HTML. *TR UPDATED 07/26/2012 *JS
WHILE WE WERE DRIVING OUR 2007 ES350 IN A HIGH WAY IN DECEMBER 2011, THE PASSENGER-SIDE FRONT WINDOW GLASS SUDDENLY FELL OFF FROM THE TRACK, AND WE SHOULD HAVE STOPPED THE CAR RIGHT AWAY. AFTER REPLACING IT WITH A "NEWLY-DESIGNED" OEM GLASS IN A TOYOTA DEALER SERVICE DEPT (IT WAS OUT OF WARRANTY, SO WE PAID $600 FOR THE REPLACEMENT), THE DRIVER-SIDE FRONT WINDOW GLASS ALSO FELL OFF IN FEBRUARY 2012, AND WE COULDN'T DRIVE THE CAR UNTIL THE GLASS WAS REPLACED IN THE SAME DEPT. ONCE ONE (OR BOTH) OF THE FRONT WINDOW GLASSES FALLS OFF, IT IS VERY DANGEROUS TO DRIVE THE CAR IN A HIGH SPEED. AND, WE BELIEVE THE ORIGINAL WINDOW-GLASS DESIGN HAS A DEFECT AND THAT IS WHY LEXUS RE-DESIGNED THE GLASS (PLEASE LOOK AT THE TSB BELOW). I DON'T UNDERSTAND WHY LEXUS DOESN'T RECALL IT FOR THE DRIVING SAFETY. REFERENCES: [1] LEXUS, "FRONT WINDOW POPPING NOISE (TSB L-SB-0003-09)", JAN 2009, HTTP://WWW.CLUBLEXUS.COM/FORUMS/ATTACHMENTS/ES350/183277D1282320117-FRIENDS-2007-LEXUS-ES350-PASSENGER-WINDOW-FELL-OUT-L-SB-0003-09.PDF. [2] CLUB LEXUS (LEXUS OWNERS' FORUM), "FRIEND'S 2007 LEXUS ES350 PASSENGER WINDOW FELL OUT.", JUNE 2008 TO CURRENT, HTTP://WWW.CLUBLEXUS.COM/FORUMS/ES350/359463-FRIENDS-2007-LEXUS-ES350-PASSENGER-WINDOW-FELL-OUT.HTML. *TR UPDATED 07/26/2012 *JS