This Problem Across All Years
IN LATE 2000 MY FIANCE` AND I PURCHASED A BRAND NEW LEXUS FROM DAVID MCDERMOTT LEXUS IN EAST HAVEN CT. THE CAR RAN FLAWLESSLY FOR SEVERAL YEARS WITH NO MAJOR ISSUES. OVER THE LAST YEAR OR SO THE DASH LIGHTS COME ON AND THE CAR MAKES A LOUD BEEPING SOUND. I BROUGHT THE CAR BACK TO THE DEALER WHO THEN INFORMED ME THAT THE CAR HAS A DEFECTIVE BRAKE MASTER CYLINDER AND THAT IT WOULD COST $2000 DOLLARS TO REPAIR. IN DOING SOME RESEARCH ONLINE I HAVE FOUND OUT THAT THIS A COMMON PROBLEM WITH 98-02 GS300 MODELS THE VERY SAME CAR I OWN. I THEN MADE A CALL TO LEXUS CUSTOMER SERVICE TO INQUIRE AS TO WHY THEIR ALMOST $50K CAR HAS A DEFECTIVE BRAKE MASTER CYLINDER ESPECIALLY SINCE THE CAR ONLY HAS 80,000 MILE AND THIS IS NOT EVEN A MOVING PART. LEXUS PROMISED TO GET BACK TO ME WITHIN 2 BUSINESS DAY TO SEE WHAT IF ANYTHING THEY COULD DO FOR ME. I WAS INFORMED ON 5/13 THAT THEY RESPECTFULLY DECLINE TO HELP ME AS THE VEHICLE IS OUT OF WARRANTY. REGARDLESS OF THE FACT THAT LEXUS DOES NOT VALUE THEIR CUSTOMER'S FROM THEIR LACK OF ACTION I STRONGLY BELIEVE THAT THIS DEFECT ON A LARGE NUMBER OF THESE CAR DEMANDS AN INVESTIGATION. MY CERTIFIED MECHANIC HIMSELF A MASTER CERTIFIED LEXUS TECHNICIAN ALSO INFORMED ME THAT IF THIS SYSTEM FAILS IT WILL LEAD TO A SERIOUS ACCIDENT AS THE ENTIRE BRAKING AND VEHICLE DYNAMIC SYSTEM IS COMBINED ON THIS ONE UNIT. AT THIS TIME I AM NO LONGER DRIVING THE CAR FOR FEAR OF ENDANGERING THE LIVES OF MY FAMILY AND FRIENDS. I WILL PARK THE VEHICLE UNTIL SUCH TIME WHEN I CAN AFFORD TO REPAIR. I AM NOT WRITING THIS COMPLAINT OUT OF SPITE OR MALICE I WOULD JUST LIKE OTHER CONSUMERS WHO OWN THIS PARTICULAR YEAR AND MODEL CAR TO BE AWARE OF THE POTENTIAL DANGER INHERENT IN THIS CAR. I WOULD KINDLY APPRECIATE YOU LOOKING INTO THIS MATTER FOR ME SO AS TO AVOID ANY UNNECESSARY ACCIDENTS OR DEATHS FROM THIS VEHICLE. SINCERELY CONCERNED CONSUMER *TR
IN LATE 2000 MY FIANCE` AND I PURCHASED A BRAND NEW LEXUS FROM DAVID MCDERMOTT LEXUS IN EAST HAVEN CT. THE CAR RAN FLAWLESSLY FOR SEVERAL YEARS WITH NO MAJOR ISSUES. OVER THE LAST YEAR OR SO THE DASH LIGHTS COME ON AND THE CAR MAKES A LOUD BEEPING SOUND. I BROUGHT THE CAR BACK TO THE DEALER WHO THEN INFORMED ME THAT THE CAR HAS A DEFECTIVE BRAKE MASTER CYLINDER AND THAT IT WOULD COST $2000 DOLLARS TO REPAIR. IN DOING SOME RESEARCH ONLINE I HAVE FOUND OUT THAT THIS A COMMON PROBLEM WITH 98-02 GS300 MODELS THE VERY SAME CAR I OWN. I THEN MADE A CALL TO LEXUS CUSTOMER SERVICE TO INQUIRE AS TO WHY THEIR ALMOST $50K CAR HAS A DEFECTIVE BRAKE MASTER CYLINDER ESPECIALLY SINCE THE CAR ONLY HAS 80,000 MILE AND THIS IS NOT EVEN A MOVING PART. LEXUS PROMISED TO GET BACK TO ME WITHIN 2 BUSINESS DAY TO SEE WHAT IF ANYTHING THEY COULD DO FOR ME. I WAS INFORMED ON 5/13 THAT THEY RESPECTFULLY DECLINE TO HELP ME AS THE VEHICLE IS OUT OF WARRANTY. REGARDLESS OF THE FACT THAT LEXUS DOES NOT VALUE THEIR CUSTOMER'S FROM THEIR LACK OF ACTION I STRONGLY BELIEVE THAT THIS DEFECT ON A LARGE NUMBER OF THESE CAR DEMANDS AN INVESTIGATION. MY CERTIFIED MECHANIC HIMSELF A MASTER CERTIFIED LEXUS TECHNICIAN ALSO INFORMED ME THAT IF THIS SYSTEM FAILS IT WILL LEAD TO A SERIOUS ACCIDENT AS THE ENTIRE BRAKING AND VEHICLE DYNAMIC SYSTEM IS COMBINED ON THIS ONE UNIT. AT THIS TIME I AM NO LONGER DRIVING THE CAR FOR FEAR OF ENDANGERING THE LIVES OF MY FAMILY AND FRIENDS. I WILL PARK THE VEHICLE UNTIL SUCH TIME WHEN I CAN AFFORD TO REPAIR. I AM NOT WRITING THIS COMPLAINT OUT OF SPITE OR MALICE I WOULD JUST LIKE OTHER CONSUMERS WHO OWN THIS PARTICULAR YEAR AND MODEL CAR TO BE AWARE OF THE POTENTIAL DANGER INHERENT IN THIS CAR. I WOULD KINDLY APPRECIATE YOU LOOKING INTO THIS MATTER FOR ME SO AS TO AVOID ANY UNNECESSARY ACCIDENTS OR DEATHS FROM THIS VEHICLE. SINCERELY CONCERNED CONSUMER *TR
WHILE MAKING A TURN FROM A STOP THE VEHICLE SUDDENLY ACCELERATED. THE CONSUMER APPLIED THE BRAKES BUT THE VEHICLE HAD EXTENDED STOPPING DISTANCE. THE DEALERSHIP WAS NOTIFIED,BUT DID NOT RESOLVE THE PROBLEM. PLEASE PROVIDE MORE INFORMATION. *NM
WHILE MAKING A TURN FROM A STOP THE VEHICLE SUDDENLY ACCELERATED. THE CONSUMER APPLIED THE BRAKES BUT THE VEHICLE HAD EXTENDED STOPPING DISTANCE. THE DEALERSHIP WAS NOTIFIED,BUT DID NOT RESOLVE THE PROBLEM. PLEASE PROVIDE MORE INFORMATION. *NM
THE VEHICLES BRAKE PADS WERE AT 8% BUT THE BRAKES WERE MAKING A GRINDING NOISE. THE DEALERSHIP INDICATED THAT THIS WAS CAUSED BY A BRAKE/ROTOR FAILURE. *NLM
THE VEHICLES BRAKE PADS WERE AT 8% BUT THE BRAKES WERE MAKING A GRINDING NOISE. THE DEALERSHIP INDICATED THAT THIS WAS CAUSED BY A BRAKE/ROTOR FAILURE. *NLM
WHILE TRAVELING ON A VERY BUSY STREET CONSUMER APPLIED BRAKES, AND PEDAL WENT TO THE FLOOR. PLEASE PROVIDE ANY FURTHER INFORMATION.*AK
WHILE TRAVELING ON A VERY BUSY STREET CONSUMER APPLIED BRAKES, AND PEDAL WENT TO THE FLOOR. PLEASE PROVIDE ANY FURTHER INFORMATION.*AK
VEHICLE PURCHASED USED FROM JM LEXUS WITH 9,800 MILES. WITHIN THE FIRST 4 MONTHS OF OWNERSHIP THE VEHICLE WAS TAKEN TO THE DEALERSHIP 5 TIMES TO RECTIFY A FRONT END VIBRATION AT HIGHWAY SPEEDS. DURING THE FIVE VISITS THE VEHICLE HAD THE TIRES REBALANCED, FRONT BRAKE ROTORS RESURFACED, ALIGNMENT, NEW TIRES INSTALLED, REALIGNMENT, RECALIBRATION OF THE STEERING RACK, TIRES REMOVED AND REBALANCED AND NEW BRAKE ROTORS INSTALLED.*AK
VEHICLE PURCHASED USED FROM JM LEXUS WITH 9,800 MILES. WITHIN THE FIRST 4 MONTHS OF OWNERSHIP THE VEHICLE WAS TAKEN TO THE DEALERSHIP 5 TIMES TO RECTIFY A FRONT END VIBRATION AT HIGHWAY SPEEDS. DURING THE FIVE VISITS THE VEHICLE HAD THE TIRES REBALANCED, FRONT BRAKE ROTORS RESURFACED, ALIGNMENT, NEW TIRES INSTALLED, REALIGNMENT, RECALIBRATION OF THE STEERING RACK, TIRES REMOVED AND REBALANCED AND NEW BRAKE ROTORS INSTALLED.*AK