12
Complaints
4
Crashes
0
Fires
0
Deaths
!

High Severity Issue

This component has been associated with crashes, fires, or deaths.

This Problem Across All Years

All Vehicle Speed Control Complaints

Showing 12 of 12
May 29, 2013 9,000 mi

TL* THE CONTACT OWNS A 2009 LEXUS IS250. THE CONTACT STATED THAT THE VEHICLE LUNGED AND THEN ACCELERATED INDEPENDENTLY. THE FAILURE WAS EXPERIENCED SEVERAL TIMES. ON ONE OCCASION, THE FAILURE OCCURRED IMMEDIATELY AFTER START-UP AND THE VEHICLE ACCELERATED INTO A NEIGHBOR'S DRIVEWAY. THE VEHICLE WAS TAKEN TO THE DEALER SEVERAL TIMES FOR THE FAILURE. A DIAGNOSTIC WAS PERFORMED, BUT THE DEALER WAS UNABLE TO DETERMINE THE FAILURE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 9,000 AND THE CURRENT MILEAGE WAS 44,000. UPDATED 7/29/13 *CN THE CONSUMER STATED THE VEHICLE FAILED TO STOP AT A STOP SIGN, THEN LUNGED FORWARD ABOUT 10-12 FEET. THE BRAKES DID NOT WORK, EVEN THOUGH SHE PUSHED THE BRAKE TO THE FLOOR FOR SEVERAL MINUTES. FINALLY, THE VEHICLE STOPPED IN THE MIDDLE ON THE INTERSECTION.

May 29, 2013 9,000 mi

TL* THE CONTACT OWNS A 2009 LEXUS IS250. THE CONTACT STATED THAT THE VEHICLE LUNGED AND THEN ACCELERATED INDEPENDENTLY. THE FAILURE WAS EXPERIENCED SEVERAL TIMES. ON ONE OCCASION, THE FAILURE OCCURRED IMMEDIATELY AFTER START-UP AND THE VEHICLE ACCELERATED INTO A NEIGHBOR'S DRIVEWAY. THE VEHICLE WAS TAKEN TO THE DEALER SEVERAL TIMES FOR THE FAILURE. A DIAGNOSTIC WAS PERFORMED, BUT THE DEALER WAS UNABLE TO DETERMINE THE FAILURE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 9,000 AND THE CURRENT MILEAGE WAS 44,000. UPDATED 7/29/13 *CN THE CONSUMER STATED THE VEHICLE FAILED TO STOP AT A STOP SIGN, THEN LUNGED FORWARD ABOUT 10-12 FEET. THE BRAKES DID NOT WORK, EVEN THOUGH SHE PUSHED THE BRAKE TO THE FLOOR FOR SEVERAL MINUTES. FINALLY, THE VEHICLE STOPPED IN THE MIDDLE ON THE INTERSECTION.

Feb 4, 2011 Crash 25,000 mi

TL*THE CONTACT OWNS A 2009 LEXUS IS250. THE CONTACT STATED THAT WHILE SHE WAS DRIVING OUT OF A PARKING SPACE THE VEHICLE SUDDENLY ACCELERATED. THE CONTACT MENTIONED THAT SHE ENGAGED THE BRAKES BUT THE VEHICLE DID NOT STOP. THE VEHICLE FINALLY STOPPED WHEN IT CRASHED INTO A STEEL POLE. NONE OF THE AIR BAGS DEPLOYED. THE CONTACT EXPERIENCED DISCOMFORT ON THE NECK AND BACK. THE VEHICLE WAS TOWED TO A DEALER WHO STATED THAT THEY WERE UNABLE TO DIAGNOSE OR DUPLICATE THE FAILURE. THE MANUFACTURER WAS CONTACTED AND REPLIED BY MAIL STATING THAT IT WAS OK TO DRIVE THE VEHICLE. THE FAILURE AND CURRENT MILEAGE WAS 25,000.

Feb 4, 2011 Crash 25,000 mi

TL*THE CONTACT OWNS A 2009 LEXUS IS250. THE CONTACT STATED THAT WHILE SHE WAS DRIVING OUT OF A PARKING SPACE THE VEHICLE SUDDENLY ACCELERATED. THE CONTACT MENTIONED THAT SHE ENGAGED THE BRAKES BUT THE VEHICLE DID NOT STOP. THE VEHICLE FINALLY STOPPED WHEN IT CRASHED INTO A STEEL POLE. NONE OF THE AIR BAGS DEPLOYED. THE CONTACT EXPERIENCED DISCOMFORT ON THE NECK AND BACK. THE VEHICLE WAS TOWED TO A DEALER WHO STATED THAT THEY WERE UNABLE TO DIAGNOSE OR DUPLICATE THE FAILURE. THE MANUFACTURER WAS CONTACTED AND REPLIED BY MAIL STATING THAT IT WAS OK TO DRIVE THE VEHICLE. THE FAILURE AND CURRENT MILEAGE WAS 25,000.

Jul 16, 2010 5,000 mi

TL* THE CONTACT OWNS A 2009 LEXUS IS 250. THE CONTACT STATED THAT WHILE AT A FULL STOP, HE SHIFTED INTO REVERSE AND THERE WAS AN ABNORMAL INCREASE IN ENGINE RPMS. HE THEN SHIFTED INTO PARK AND SHUT OFF THE VEHICLE. AFTER RESTARTING, THE VEHICLE RESUMED NORMAL OPERATION. THE CONTACT STATED THAT WEEKS PRIOR TO THE FAILURE, REPAIRS WERE MADE TO THE ACCELERATOR PEDAL UNDER NHTSA CAMPAIGN ID NUMBER: 09V388000 (VEHICLE SPEED CONTROL: ACCELERATOR PEDAL). THE CONTACT CALLED THE MANUFACTURER REGARDING THE FAILURE AND WAS AWAITING A RETURN CALL. THE VEHICLE WAS NOT FURTHER REPAIRED. THE FAILURE AND CURRENT MILEAGES WERE APPROXIMATELY 5,000. UPDATED 09/10/10.*LJ UPDATED 09/16/10

Jul 16, 2010 5,000 mi

TL* THE CONTACT OWNS A 2009 LEXUS IS 250. THE CONTACT STATED THAT WHILE AT A FULL STOP, HE SHIFTED INTO REVERSE AND THERE WAS AN ABNORMAL INCREASE IN ENGINE RPMS. HE THEN SHIFTED INTO PARK AND SHUT OFF THE VEHICLE. AFTER RESTARTING, THE VEHICLE RESUMED NORMAL OPERATION. THE CONTACT STATED THAT WEEKS PRIOR TO THE FAILURE, REPAIRS WERE MADE TO THE ACCELERATOR PEDAL UNDER NHTSA CAMPAIGN ID NUMBER: 09V388000 (VEHICLE SPEED CONTROL: ACCELERATOR PEDAL). THE CONTACT CALLED THE MANUFACTURER REGARDING THE FAILURE AND WAS AWAITING A RETURN CALL. THE VEHICLE WAS NOT FURTHER REPAIRED. THE FAILURE AND CURRENT MILEAGES WERE APPROXIMATELY 5,000. UPDATED 09/10/10.*LJ UPDATED 09/16/10

Jun 17, 2010 Crash 5,500 mi

I WAS PULLING INTO A PARKING SPACE. THERE WAS A CAR PARKED TO MY LEFT, I WAS DRIVING SLOWLY TO BE SURE I DIDN'T OVERLAP INTO A HANDICAP SPACE ON MY RIGHT. DESPITE MY CARE THE CAR SUDDENLY AND INDEPENDENTLY ACCELERATED FORWARD AND STRUCK A BUILDING. MY CAR IS A 2009 LEXUS IS250 AND WAS ABOUT 6 MONTHS OLD AT THE TIME. *TR

Jun 17, 2010 Crash 5,500 mi

I WAS PULLING INTO A PARKING SPACE. THERE WAS A CAR PARKED TO MY LEFT, I WAS DRIVING SLOWLY TO BE SURE I DIDN'T OVERLAP INTO A HANDICAP SPACE ON MY RIGHT. DESPITE MY CARE THE CAR SUDDENLY AND INDEPENDENTLY ACCELERATED FORWARD AND STRUCK A BUILDING. MY CAR IS A 2009 LEXUS IS250 AND WAS ABOUT 6 MONTHS OLD AT THE TIME. *TR

May 17, 2010 26,328 mi

MY 2009 IS250 ACCELERATED FORWARD WHILE STOPPED TWICE IN ONE WEEK. STOPPED AT RED LIGHT WITH BRAKE APPLIED, CAR ACCELERATED FORWARD AND STOPPED AGGRESSIVELY. CALLED LEXUS OF WESTMINSTER SERVICE, 7600 WESTMINSTER BOULEVARD, WESTMINSTER, CA 92683, TELEPHONE: 714.890.6707 AND ARRANGED FOR THE CAR TO BE DROPPED OFF FOR DIAGNOSTICS / REPAIRED. LEXUS OF WESTMINSTER HAD MY CAR FOR ONE WEEK FOR EVALUATION, NOW LEXUS CORPORATE CALLED AND SAID "NOTHING IS WRONG WITH VEHICLE AND PICK IT UP. I REQUESTED FOR LEXUS CORPORATE FIELD TECHNICIAN TO PHYSICALLY LOOK AT CAR AND LEXUS DECLINED BECAUSE THERE IS NO PHYSICAL OR PROPERTY DAMAGE. *TR

May 17, 2010 26,328 mi

MY 2009 IS250 ACCELERATED FORWARD WHILE STOPPED TWICE IN ONE WEEK. STOPPED AT RED LIGHT WITH BRAKE APPLIED, CAR ACCELERATED FORWARD AND STOPPED AGGRESSIVELY. CALLED LEXUS OF WESTMINSTER SERVICE, 7600 WESTMINSTER BOULEVARD, WESTMINSTER, CA 92683, TELEPHONE: 714.890.6707 AND ARRANGED FOR THE CAR TO BE DROPPED OFF FOR DIAGNOSTICS / REPAIRED. LEXUS OF WESTMINSTER HAD MY CAR FOR ONE WEEK FOR EVALUATION, NOW LEXUS CORPORATE CALLED AND SAID "NOTHING IS WRONG WITH VEHICLE AND PICK IT UP. I REQUESTED FOR LEXUS CORPORATE FIELD TECHNICIAN TO PHYSICALLY LOOK AT CAR AND LEXUS DECLINED BECAUSE THERE IS NO PHYSICAL OR PROPERTY DAMAGE. *TR

Apr 22, 2010 5,199 mi

TL*THE CONTACT OWNS A 2009 LEXUS IS250. THE CONTACT STATED THAT WHILE DRIVING AT APPROXIMATELY 45 MPH, THE ACCELERATOR PEDAL BECAME STUCK AND THE VEHICLE SUDDENLY ACCELERATED. THE CONTACT HAD TO PLAY BOTH FEET ON THE BRAKE PEDAL, SHIFT INTO PARK AND TURN OFF THE ENGINE TO STOP THE VEHICLE. THE VEHICLE HAD NOT BEEN INSPECTED OR REPAIRED AT THE TIME OF THE COMPLAINT. THE VIN WAS NOT AVAILABLE. THE CURRENT AND FAILURE MILEAGES WERE 5,199.

Apr 22, 2010 5,199 mi

TL*THE CONTACT OWNS A 2009 LEXUS IS250. THE CONTACT STATED THAT WHILE DRIVING AT APPROXIMATELY 45 MPH, THE ACCELERATOR PEDAL BECAME STUCK AND THE VEHICLE SUDDENLY ACCELERATED. THE CONTACT HAD TO PLAY BOTH FEET ON THE BRAKE PEDAL, SHIFT INTO PARK AND TURN OFF THE ENGINE TO STOP THE VEHICLE. THE VEHICLE HAD NOT BEEN INSPECTED OR REPAIRED AT THE TIME OF THE COMPLAINT. THE VIN WAS NOT AVAILABLE. THE CURRENT AND FAILURE MILEAGES WERE 5,199.