2007 LEXUS IS 350 Structure Problems

The contact owns a 2007 Lexus IS350. The contact stated that the dashboard was melting and becoming sticky. The failure caused the dashboard to become shiny impeding the view of the driver. The vehicle was not repaired. The contact stated that the letter was mailed to the previous owner regarding a repair for the failure and the deadline was missed for the dashboard replaced. The vehicle had not been repaired. The manufacturer was made aware of the failure and provided the contact with a maintenance voucher. The approximate failure mileage was 65,000.

Mileage: 65,000

TL* THE CONTACT OWNS A 2007 LEXUS IS 350. THE CONTACT STATED THAT THE DASHBOARD WAS STICKY CAUSING A GLARE TO REFLECT ONTO THE WINDSHIELD CAUSING A VISIBILITY ISSUE WHILE DRIVING. THE CONTACT INFORMED LEXUS OF WESTMINISTER (7600 WESTMINSTER BLVD, WESTMINSTER, CA 92683) OF THE FAILURE AND WAS REFERRED TO THE MANUFACTURER FOR ASSISTANCE. THE MANUFACTURER INFORMED THE CONTACT THAT THERE WAS A CUSTOMER SUPPORT LETTER MAILED OUT TO IN 2015 AND EXPIRED IN 2017. NO FURTHER ASSISTANCE WAS PROVIDED. THE CONTACT STATED THAT SHE NEVER RECEIVED THE LETTER. THE CONTACT STATED THE FAILURE WAS A SAFETY ISSUE BECAUSE THE LIGHT FROM THE DASHBOARD WAS REFLECTING ONTO THE WINDSHIELD AND REDUCING HER VISIBILITY WHILE DRIVING. THE FAILURE MILEAGE WAS 71,348.*DT*JB Consumer stated dealer and manufacture is aware of the defects.*JB

Mileage: 71,348

MELTING DASH AND DOOR PANELS. *TR

THIS IS THE FIRST BRAND NEW CAR I'VE EVER PURCHASED AND KEEP IT IN A GARAGE DURING THE DAY SINCE I HAVE TO DRIVE A WORK VEHICLE BETWEEN DAYTIME HOURS. THE GARAGE IS NOT AIR CONDITION BUT DOES NOT GET EXTREMELY HOT. THE SOFT RUBBER INTERIOR HAS DETERIORATED AND GOTTEN VERY STICKY AND BRITTLE. IT CAN BE RUBBED AWAY WITH A QUICK SWIPE OF YOUR FINGER. ITS AFFECTING MY DRIVER SIDE INTERIOR DOOR TRIM PANEL AT THE GRAB HANDLE. ITS CONSTANTLY FALLING APART AND GETTING GUMMY RESIDUE ON MY HANDS. THIS IS THE ONLY ISSUE WITH THIS CAR AND ITS NOT FAIR TO US CUSTOMERS BECAUSE THIS IS A VERY EVIDENT MANUFACTURER DEFECT. I NEVER RECEIVED A NOTICE OR WAS INFORMED OF ANY ACTION THEY WOULD PROVIDE FOR THIS FLAW. *TR

Mileage: 28,000

THE DASH HAS BECOME STICKY ALONG WITH THE OTHER PARTS MADE FROM THE SAME MATERIAL. I HAVE NOT DONE ANYTHING THAT WOULD HAVE CAUSED THIS ISSUE. IT IS A MANUFACTURER DEFECT. *TR

Mileage: 40,000

DASH IS MELTING CAUSING A GLARE MAKING IT HARD TO SEE. I WAS VERY UPSET WHEN I PURCHASED MY LEXUS IS350 AND SAW THE DASH STARTING TO MELT. LEXUS IS SUPPOSE TO BE A LUXURY CAR BUT I FIND IT HARD TO BE TRUE WITH THE LACK OF ATTENTION TO DETAIL WHEN IT COMES TO THE DASH AND DOOR PANEL MELTING. I AM ONLY 5'0 TALL AND NO MATTER IF I RAISE MY SEAT UP DOWN BACK FORWARD THE MELTED DASH MAKES A GLARE ON THE WINDSHIELD MAKING IT VERY HARD TO ALMOST IMPOSSIBLE TO SEE ON SUNNY DAYS. I DRIVE 100 MILES FOR WORK 5 DAYS A WEEK AND I FIND MYSELF OFTEN HAVING TO DUCK DOWN NEAR THE STEERING WHEEL JUST SO I CAN SEE OUT MY WINDSHIELD. THIS IS A SAFETY ISSUE THAT NEEDS TO BE DEALT WITH AND TOOK CARE OF COMPLETELY. TOYOTA DO YOU WANT TO BE THE ONE TO CALL MY CHILD WHEN I WRECK MY CAR DUE TO A "MELTING DASH" CAUSING A TERRIBLE GLARE MAKING IT HARD TO SEE AND DRIVE?? *TR

LEXUS HAS PRODUCED CARS WITH DEFECTIVE INTERIORS THAT ONLY LAST A FEW YEARS. FOR AN EXPENSIVE LUXURY CAR THAT IS SUPPOSED TO REPRESENT QUALITY THIS IS UNACCEPTABLE. CARS THAT COST HALF THE PRICE DO NOT HAVE THIS PROBLEM AFTER 10 EVEN 20 YEARS. IF YOU JUST GOT INTO YOUR CHINA-MADE TOYOTA CAMRY ONLY TO NOTICE THAT YOUR DOOR PANEL HAS INEXPLICABLY MELTED, IT'S PROBABLY NOT YOUR FAULT AND THE PROBLEM IS GOING TO BE FIXED FOR FREE. AS I AM TOLD BY EMPLOYEES OF LEXUS, THE CORPORATE OFFICE OF LEXUS IS WELL AWARE OF THE PROBLEM WITH THE MATERIAL USED IN THE CARS LEXUS PRODUCED IN 2007. AS THE CAR SITS IN THE SUN THE DOOR PANELS START TO MELT. THIS MAKES NO SENSE FOR A LUXURY CAR TO HAVE THIS TYPE OF PROBLEM. I AM REQUESTING THAT THE DOOR PANELS BE CHANGED UNDER MY EXTENDED WARRANTY EVEN THOUGH THIS SHOULD NOT FALL UNDER ANY WARRANTY REPAIR DUE TO THE FACT THIS IS A FACTORY DEFECT. *TR

Mileage: 45,000

I AM ABSOLUTELY DISAPPOINTED THAT AFTER SEVEN YEARS THE DASHBOARD AND DOOR PANELS OF MY IS350 HAVE MELTED! THESE PARTS BECAME STICKY, GLOSSY, AND EXTREMELY UNSAFE. I HAVE DONE MY BEST TO KEEP MY CAR LOOKING NEW. I THOUGHT WHEN I BOUGHT THIS CAR I WAS BUYING QUALITY AND HIGH END MATERIAL. I'VE ONLY EVER USED A SOFT RAG TO CLEAN THE INTERIOR, SO THIS MAKES ME UPSET AND UNHAPPY WITH THE QUALITY AND LACK OF SUPPORT. I THOUGHT THAT BY HAVING THE PLATINUM SERVICE AGREEMENT AND LEXUS KNOWING ABOUT THIS PROBLEM, THEYWOULD HAVE DONE SOMETHING TO REMEDY THIS ISSUE. IT'S SUCH AN UGLY FEELING TO KNOW YOU'VE PURCHASED AN EXPENSIVE, LUXURY CAR AND THIS HAPPENS. THEN, I HAVE TO PAY FOR IT! THIS IS A HUGE CONCERN FOR QUALITY AND SAFETY. *TR

Mileage: 53,000

MY INTERIOR IS MELTED AND HAS STAINED AND RUINED NEW EXPENSIVE CLOTHING . ITS ALSO REFLECTING SUN FROM DASHBOARD TO WINDSHIELD MAKING IT HARD TO SEE ON SUNNY DAYS. ITS HORRIBLE BECAUSE THE REST OF MY CAR IS IN GREAT SHAPE AND WELL KEPT CONDITION. *TR

Mileage: 35,000

I HAVE A 2007 CAR WITH 77,000 MILES ON IT. IN JULY OF 2011, I NOTICED THAT THE DASHBOARD WAS GETTING STICKY AND SHINY AND HAD THE START OF A SMALL CRACK IN IT. OVER THE NEXT FEW YEARS, THE CRACK GOT HUGE AND SPREAD. AT THIS POINT I CAN ACTUALLY PEEL PARTS OF THE DASH OFF BY HAND. THE PLASTIC ON THE DASH LOOKS LIKE IT IS MELTING, IT IS SHINY AND STICKY TO THE TOUCH. ANOTHER ISSUE I HAVE WITH MY CAR IS THE RUBBER GASKETS IN ALL THE WINDOWS ARE MELTING. THE SEAL HASN'T BEEN COMPROMISED YET BUT IT LEAVES NASTY STREAKS ON THE WINDOWS WHEN I GO TO ROLL THEM DOWN. I NEVER HAVE CLEAN WINDOWS. I DO LIVE IN FLORIDA AND IT GETS SUPER HOT HERE BUT THE OTHER CARS (NON-LEXUS) THAT WE OWN DO NOT HAVE EITHER OF THESE PROBLEMS. I REALLY LOVED MY LEXUS WHEN WE PURCHASED IT, BUT I AM SUPER DISAPPOINTED IN IT NOW, AND THE FACT THAT BECAUSE IT IS NO LONGER UNDER WARRANTY, THEY WON'T COVER IT BEING REPAIRED. I'M NOT EVEN SURE IT;S WORTH IT AT THIS POINT. UNFORTUNATELY, I WILL NEVER BUY ANOTHER LEXUS EVER AGAIN. *TR

Mileage: 40,000

THE SIDE PANELS AND DASHBOARD WERE MELTING AWAY AND FALLING IN PIECES. I CONTACTED THE DEALER AND AFTER A LONG FIGHT, THEY SAID THAT LEXUS AGREED TO REPLACE TO DEFECTIVE PARTS, EVEN OUT OF WARRANTY BUT I HAVE TO PAY LABOUR FOR OVER $ 1000.00 *JS

Mileage: 50,000

THE MANUFACTURER NEEDS TO RECALL THE DASHBOARD IN THESE VEHICLES, THEY BECOME VERY SHINY AND STICKY IN THE HEAT AND CAUSES EXTREME GLARE WHILE DRIVING. I AM WORRIED ABOUT HOW THE VEHICLE SAFETY WILL BE AFFECTED BY SUCH A STICKY SURFACE COVERING THE AIR BAGS. LEXUS DEALERSHIP WAS OF NO HELP, THIS NEEDS TO BE A RECALL! *JS

Mileage: 71,000

DASHBOARD IS STICKY AND SHINY, I COMPLAINED TO THE DEALERSHIP BUT THEY DID NOT REPAIR THE DEFECT. DEALERSHIP STATED THEY HAVE SEEN MANY OF THE SAME MODEL VEHICLE WITH THE SAME PROBLEM, BUT LEXUS HAS NOT ISSUED A RECALL. I FEEL THIS MATERIAL IS HAZARDOUS AS IT MAKES DRIVING DIFFICULT SINCE IT CAUSES A STRONG GLARE. *TR

Mileage: 93,000

TL* THE CONTACT OWNS A 2007 LEXUS IS 350. THE CONTACT STATED THAT THE PLASTIC COMPONENTS OF THE DOOR PANELS AND DASHBOARD BEGAN TO SLOWLY MELT OVER THE COURSE OF TIME, EXPOSING A SHINY COAT THAT BLINDED THE CONTACT WHEN THE SUNLIGHT WOULD REFLECT FROM THE COATING. THE VEHICLE WAS TAKEN TO A DEALER FOR DIAGNOSIS AND THE CONTACT WAS INFORMED THAT THE DOOR PANELS AND THE DASHBOARD WOULD NEED TO BE REPLACED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 59,000 AND THE CURRENT MILEAGE WAS 63,957.

Mileage: 59,000