High Severity Issue
This component has been associated with crashes, fires, or deaths.
This Problem Across All Years
TL* THE CONTACT OWNS A 2007 LEXUS IS350. THE CONTACT STATED THAT WHILE DRIVING 45 MPH, THE VEHICLE ABNORMALLY ACCELERATED UP TO 135 MPH. SHE WAS ABLE TO SLOW THE VEHICLE DOWN BY DEPRESSING THE BRAKE PEDAL. THE CONTACT STATED THAT THE VEHICLE HAD PREVIOUSLY BEEN DIAGNOSED BY THE DEALER SEVERAL TIMES FOR THE FAILURE BUT THE DEALER WAS UNABLE TO PROVIDE A REMEDY. THE VIN WAS A PART OF NHTSA CAMPAIGN ID NUMBER 09V388000 (VEHICLE SPEED CONTROL: ACCELERATOR PEDAL) BUT THE DEALER STATED THAT THERE WAS NO REMEDY FOR THE RECALL. THE CONTACT STATED THAT THE VEHICLE WAS NOT SAFE TO OPERATE AND WAS UNABLE TO RECEIVE ANY ASSISTANCE FROM THE MANUFACTURER. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 15,000.
TL* THE CONTACT OWNS A 2007 LEXUS IS350. THE CONTACT STATED THAT WHILE DRIVING 45 MPH, THE VEHICLE ABNORMALLY ACCELERATED UP TO 135 MPH. SHE WAS ABLE TO SLOW THE VEHICLE DOWN BY DEPRESSING THE BRAKE PEDAL. THE CONTACT STATED THAT THE VEHICLE HAD PREVIOUSLY BEEN DIAGNOSED BY THE DEALER SEVERAL TIMES FOR THE FAILURE BUT THE DEALER WAS UNABLE TO PROVIDE A REMEDY. THE VIN WAS A PART OF NHTSA CAMPAIGN ID NUMBER 09V388000 (VEHICLE SPEED CONTROL: ACCELERATOR PEDAL) BUT THE DEALER STATED THAT THERE WAS NO REMEDY FOR THE RECALL. THE CONTACT STATED THAT THE VEHICLE WAS NOT SAFE TO OPERATE AND WAS UNABLE TO RECEIVE ANY ASSISTANCE FROM THE MANUFACTURER. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 15,000.
TL*THE CONTACT OWNS A 2007 LEXUS IS350. WHILE IDLING, THE VEHICLE SUDDENLY ACCELERATED INTO THE CONTACTS GARAGE. THE CONTACT WAS INJURED AS A RESULT. THE CONTACT HAD PREVIOUSLY RECEIVED FIVE RECALL NOTICES FROM THE MANUFACTURER. THE CONTACT CALLED THE DEALER WHO INSPECTED THE VEHICLE A MONTH AFTER THE CRASH OCCURRED AND STATED THAT THE VEHICLE WAS FUNCTIONING PROPERLY AND TO REPLACE THE TIRE. THERE WERE NO REPAIRS PERFORMED ON THE VEHICLE WHEN THE COMPLAINT WAS FILED. THE CURRENT MILEAGE WAS 23,676. THE FAILURE MILEAGE WAS 23,646. UPDATED EVOQ 10/01/10 UPDATED 12/30/10 *BF THE CONSUMER STATED SHE NO LONGER OWNS THE VEHICLE. UPDATED 01/10/11
TL*THE CONTACT OWNS A 2007 LEXUS IS350. WHILE IDLING, THE VEHICLE SUDDENLY ACCELERATED INTO THE CONTACTS GARAGE. THE CONTACT WAS INJURED AS A RESULT. THE CONTACT HAD PREVIOUSLY RECEIVED FIVE RECALL NOTICES FROM THE MANUFACTURER. THE CONTACT CALLED THE DEALER WHO INSPECTED THE VEHICLE A MONTH AFTER THE CRASH OCCURRED AND STATED THAT THE VEHICLE WAS FUNCTIONING PROPERLY AND TO REPLACE THE TIRE. THERE WERE NO REPAIRS PERFORMED ON THE VEHICLE WHEN THE COMPLAINT WAS FILED. THE CURRENT MILEAGE WAS 23,676. THE FAILURE MILEAGE WAS 23,646. UPDATED EVOQ 10/01/10 UPDATED 12/30/10 *BF THE CONSUMER STATED SHE NO LONGER OWNS THE VEHICLE. UPDATED 01/10/11
DEALERSHIP SOLD ME AN UNSAFE VEHICLE. *TR
DEALERSHIP SOLD ME AN UNSAFE VEHICLE. *TR
IN FOLLOW-UP OF MY COMPLAINT (ODI NUMBER 10313992) - LEXUS DEALERSHIP SERVICE MANAGER HAD MY AUTOMOBILE TESTED AND SAID THEY FOUND NO PROBLEMS WITH ACCELERATION ISSUE THAT I HAD REPORTED. I INQUIRED ABOUT WHEN THE RECALL "CAMPAIGN REMEDY" WOULD BE AVAILABLE FOR MY VEHICLE. THE DEALERSHIP SERVICE MANAGER SAID HE DID NOT KNOW. I EXPLAINED THAT I RECEIVED A LETTER FROM LEXUS IN LATE 9/2009 OR EARLY 10/2009 ADVISING ME OF THE SAFETY RECALL OF BOTH OF MY LEXUS IS 350'S. RECOMMENDATION FROM LEXUS AT THAT TIME WAS TO REMOVE DRIVER SIDE FLOOR MAT. LEXUS LETTER DOCUMENTED THAT THEY WOULD NOTIFY ME AS SOON AS A CAMPAIGN REMEDY IS AVAILABLE FOR MY VEHICLES. MY COMPLAINT IS THAT LEXUS HAS NOT DETERMINED A REMEDY FOR MY VEHICLES. IT IS NOW 5 MONTHS AFTER NOTIFICATION OF RECALL AND ACCORDING TO DEALERSHIP SERVICE MANAGER AND LEXUS USA CUSTOMER SERVICE NO CAMPAIGN REMEDY FOR MY VEHICLES - IS 350 - HAS BEEN DETERMINED BY LEXUS. THIS WAS INFO I OBTAINED YESTERDAY, 3/1/2010. LEXUS HAS NOT ACTED TIMELY IN DETERMINING AND ANNOUNCING A REMEDY FOR MY VEHICLES IN RELATION TO THE SAFETY RECALL. *TR
PLEASE NOTE THAT I HAVE 2 LEXUS IS 350'S AND HAVE FILED COMPLAINT FOR ONE (ODI NUMBER 10315495). I AM MAKING COMPLAINT FOR MY OTHER IS 350 SINCE THE RECALL APPLIED TO BOTH. LEXUS HAS NOT ACTED TIMELY IN DETERMINING AND ANNOUNCING A REMEDY FOR MY VEHICLE IN RELATION TO THE SAFETY RECALL. I RECEIVED A LETTER FROM LEXUS USA IN LATE 9/2009 OR EARLY 10/2009 ADVISING ME OF A SAFETY RECALL RELATED TO MY VEHICLE. RECOMMENDATION FROM LEXUS AT THE TIME WAS TO REMOVE DRIVER SIDE FLOOR MAT. LEXUS LETTER DOCUMENTED THAT THEY WOULD NOTIFY ME AS SOON AS A CAMPAIGN REMEDY IS AVAILABLE. IT IS NOW 5 MONTHS AFTER NOTIFICATION OF SAFETY RECALL AND ACCORDING TO PHONE CONVERSATION WITH MY LEXUS DEALERSHIP SERVICE MANAGER AND LEXUS USA CUSTOMER SERVICE NO CAMPAIGN REMEDY FOR MY VEHICLE HAS BEEN DETERMINED BY LEXUS. THESE PHONE CONVERSATIONS WERE YESTERDAY, 3/1/2010. LEXUS HAS NOT ACTED TIMELY IN DETERMINING AND ANNOUNCING A REMEDY FOR MY VEHICLE IN RELATION TO THE SAFETY RECALL. *TR
IN FOLLOW-UP OF MY COMPLAINT (ODI NUMBER 10313992) - LEXUS DEALERSHIP SERVICE MANAGER HAD MY AUTOMOBILE TESTED AND SAID THEY FOUND NO PROBLEMS WITH ACCELERATION ISSUE THAT I HAD REPORTED. I INQUIRED ABOUT WHEN THE RECALL "CAMPAIGN REMEDY" WOULD BE AVAILABLE FOR MY VEHICLE. THE DEALERSHIP SERVICE MANAGER SAID HE DID NOT KNOW. I EXPLAINED THAT I RECEIVED A LETTER FROM LEXUS IN LATE 9/2009 OR EARLY 10/2009 ADVISING ME OF THE SAFETY RECALL OF BOTH OF MY LEXUS IS 350'S. RECOMMENDATION FROM LEXUS AT THAT TIME WAS TO REMOVE DRIVER SIDE FLOOR MAT. LEXUS LETTER DOCUMENTED THAT THEY WOULD NOTIFY ME AS SOON AS A CAMPAIGN REMEDY IS AVAILABLE FOR MY VEHICLES. MY COMPLAINT IS THAT LEXUS HAS NOT DETERMINED A REMEDY FOR MY VEHICLES. IT IS NOW 5 MONTHS AFTER NOTIFICATION OF RECALL AND ACCORDING TO DEALERSHIP SERVICE MANAGER AND LEXUS USA CUSTOMER SERVICE NO CAMPAIGN REMEDY FOR MY VEHICLES - IS 350 - HAS BEEN DETERMINED BY LEXUS. THIS WAS INFO I OBTAINED YESTERDAY, 3/1/2010. LEXUS HAS NOT ACTED TIMELY IN DETERMINING AND ANNOUNCING A REMEDY FOR MY VEHICLES IN RELATION TO THE SAFETY RECALL. *TR
PLEASE NOTE THAT I HAVE 2 LEXUS IS 350'S AND HAVE FILED COMPLAINT FOR ONE (ODI NUMBER 10315495). I AM MAKING COMPLAINT FOR MY OTHER IS 350 SINCE THE RECALL APPLIED TO BOTH. LEXUS HAS NOT ACTED TIMELY IN DETERMINING AND ANNOUNCING A REMEDY FOR MY VEHICLE IN RELATION TO THE SAFETY RECALL. I RECEIVED A LETTER FROM LEXUS USA IN LATE 9/2009 OR EARLY 10/2009 ADVISING ME OF A SAFETY RECALL RELATED TO MY VEHICLE. RECOMMENDATION FROM LEXUS AT THE TIME WAS TO REMOVE DRIVER SIDE FLOOR MAT. LEXUS LETTER DOCUMENTED THAT THEY WOULD NOTIFY ME AS SOON AS A CAMPAIGN REMEDY IS AVAILABLE. IT IS NOW 5 MONTHS AFTER NOTIFICATION OF SAFETY RECALL AND ACCORDING TO PHONE CONVERSATION WITH MY LEXUS DEALERSHIP SERVICE MANAGER AND LEXUS USA CUSTOMER SERVICE NO CAMPAIGN REMEDY FOR MY VEHICLE HAS BEEN DETERMINED BY LEXUS. THESE PHONE CONVERSATIONS WERE YESTERDAY, 3/1/2010. LEXUS HAS NOT ACTED TIMELY IN DETERMINING AND ANNOUNCING A REMEDY FOR MY VEHICLE IN RELATION TO THE SAFETY RECALL. *TR
INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6) APPROXIMATELY 1ST WEEK OF JANUARY, 2010, AUTO DEMONSTRATED SEVERAL PERIODS OF IDLING ROUGH WHILE STOPPED AT TRAFFIC LIGHTS OR STOP SIGNS. BEGINNING OF 2ND WEEK OF JANUARY, 2010, I WAS DRIVING MY AUTO ON A COLD, DRY DAY AND STOPPED AT STOP SIGN AND STOPPED AT TRAFFIC LIGHT AND AUTO DEMONSTRATED 2 EPISODES OF UNINTENDED EXCESSIVE ACCELERATION LASTING APPROXIMATELY 1-3 SECONDS, THEN IMMEDIATELY DEMONSTRATED APPROXIMATELY 30 SECONDS OF UNINTENDED ACCELERATION, AND THEN RESUMED NORMAL ACCELERATION FOR 5-6 MILES. THE FIRST EPISODE OF PREVIOUS DESCRIBED ACCELERATION ISSUES, OCCURRED AFTER I HAD LEFT MY GARAGE AND DROVE FOR 1 MILE. THE SECOND EPISODE OF PREVIOUS DESCRIBED ACCELERATION ISSUES OCCURRED AFTER I HAD DRIVEN THE AUTO FOR APPROXIMATELY 5-6 MILES. ON 01/13/2010, I TOOK AUTO TO DEALER , FOR ROUTINE SERVICE AND ASKED THEM TO CHECK ACCELERATION ISSUES THAT HAD RECENTLY OCCURRED. SERVICE TECH NO CODES PENDING, CURRENT OR IN HISTORY. SALES MANAGER SAID THESE ISSUES COULD HAVE BEEN CAUSED BY MY AUTO BEING PARKED IN WARM GARAGE AND THEN DRIVING IN COLD WEATHER. NOTE THAT MY AUTO 2007 LEXUS IS 350 WAS ON RECALL LIST AND THERE WAS NO DRIVER FLOOR MAT IN MY AUTO AT TIME OF DESCRIBED ACCELERATION ISSUES. LEXUS HAD ADVISED ME BY LETTER TO REMOVE DRIVER SIDE FLOOR MAT. ON 2/23/2010, I EXPERIENCED IDENTICAL ACCELERATION ISSUE AS DESCRIBED PREVIOUSLY. THE WEATHER WAS WARMER THAN DAY OF PREVIOUS EPISODE AND ROADS WERE DRY. I LEFT MY GARAGE AND DROVE 5-6 MILES AND STOPPED AT STOP SIGN. IN THE DIRECTION I WAS GOING THE ROAD WAS SLOPPING SLIGHTLY DOWNHILL AT STOP SIGN SO I APPLIED SLIGHT PRESSURE TO ACCELERATOR WHEN PROCEEDING THROUGH STOP SIGN INTERSECTION. MY AUTO DEMONSTRATED THE SAME SEQUENCE AS PREVIOUSLY DESCRIBED ACCELERATION ISSUES. I DID NOT HAVE DRIVER SIDE FLOOR MAT. TECH FOUND NO PROBLEMS. DEALER OPENED THE CASE [XXX] & ADVISED FTS. I CALLED LEXUS CUSTOMER SERVICE AND WAS TOLD SOMEONE WOULD CALL ME.
INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6) APPROXIMATELY 1ST WEEK OF JANUARY, 2010, AUTO DEMONSTRATED SEVERAL PERIODS OF IDLING ROUGH WHILE STOPPED AT TRAFFIC LIGHTS OR STOP SIGNS. BEGINNING OF 2ND WEEK OF JANUARY, 2010, I WAS DRIVING MY AUTO ON A COLD, DRY DAY AND STOPPED AT STOP SIGN AND STOPPED AT TRAFFIC LIGHT AND AUTO DEMONSTRATED 2 EPISODES OF UNINTENDED EXCESSIVE ACCELERATION LASTING APPROXIMATELY 1-3 SECONDS, THEN IMMEDIATELY DEMONSTRATED APPROXIMATELY 30 SECONDS OF UNINTENDED ACCELERATION, AND THEN RESUMED NORMAL ACCELERATION FOR 5-6 MILES. THE FIRST EPISODE OF PREVIOUS DESCRIBED ACCELERATION ISSUES, OCCURRED AFTER I HAD LEFT MY GARAGE AND DROVE FOR 1 MILE. THE SECOND EPISODE OF PREVIOUS DESCRIBED ACCELERATION ISSUES OCCURRED AFTER I HAD DRIVEN THE AUTO FOR APPROXIMATELY 5-6 MILES. ON 01/13/2010, I TOOK AUTO TO DEALER , FOR ROUTINE SERVICE AND ASKED THEM TO CHECK ACCELERATION ISSUES THAT HAD RECENTLY OCCURRED. SERVICE TECH NO CODES PENDING, CURRENT OR IN HISTORY. SALES MANAGER SAID THESE ISSUES COULD HAVE BEEN CAUSED BY MY AUTO BEING PARKED IN WARM GARAGE AND THEN DRIVING IN COLD WEATHER. NOTE THAT MY AUTO 2007 LEXUS IS 350 WAS ON RECALL LIST AND THERE WAS NO DRIVER FLOOR MAT IN MY AUTO AT TIME OF DESCRIBED ACCELERATION ISSUES. LEXUS HAD ADVISED ME BY LETTER TO REMOVE DRIVER SIDE FLOOR MAT. ON 2/23/2010, I EXPERIENCED IDENTICAL ACCELERATION ISSUE AS DESCRIBED PREVIOUSLY. THE WEATHER WAS WARMER THAN DAY OF PREVIOUS EPISODE AND ROADS WERE DRY. I LEFT MY GARAGE AND DROVE 5-6 MILES AND STOPPED AT STOP SIGN. IN THE DIRECTION I WAS GOING THE ROAD WAS SLOPPING SLIGHTLY DOWNHILL AT STOP SIGN SO I APPLIED SLIGHT PRESSURE TO ACCELERATOR WHEN PROCEEDING THROUGH STOP SIGN INTERSECTION. MY AUTO DEMONSTRATED THE SAME SEQUENCE AS PREVIOUSLY DESCRIBED ACCELERATION ISSUES. I DID NOT HAVE DRIVER SIDE FLOOR MAT. TECH FOUND NO PROBLEMS. DEALER OPENED THE CASE [XXX] & ADVISED FTS. I CALLED LEXUS CUSTOMER SERVICE AND WAS TOLD SOMEONE WOULD CALL ME.
TL* THE CONTACT OWNS A 2007 LEXUS IS350. WHILE PARKING, THE VEHICLE RAPIDLY ACCELERATED OVER AN EMBANKMENT, HIT A FENCE, AND THEN ROLLED OVER. A POLICE REPORT WAS AVAILABLE. THE VEHICLE WAS TOWED TO THE DEALER AND REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 200.2/25/2010 *CW UPDATED 3/17/10 *CN UPDATED 05/06/10.*JB UPDATED 06/18/10.*JB
TL* THE CONTACT OWNS A 2007 LEXUS IS350. WHILE PARKING, THE VEHICLE RAPIDLY ACCELERATED OVER AN EMBANKMENT, HIT A FENCE, AND THEN ROLLED OVER. A POLICE REPORT WAS AVAILABLE. THE VEHICLE WAS TOWED TO THE DEALER AND REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 200.2/25/2010 *CW UPDATED 3/17/10 *CN UPDATED 05/06/10.*JB UPDATED 06/18/10.*JB