2006 LEXUS IS Structure Problems

The contact owns a 2006 Lexus IS. The contact stated that the dashboard was melted and was causing vision impairment while driving. The vehicle was taken to the dealer to be inspected. The vehicle was inspected, and the diagnosis was confirmed. The contact was informed that the warranty had expired. The vehicle was not repaired. The manufacturer was made aware of the failure but provided no assistance. The failure mileage was approximately 92,000. The VIN was unavailable.

Mileage: 92,000

The contact owns a 2006 Lexus IS350. The contact stated that while driving during hot weather, the dashboard would get very hot and sticky. The contact stated that the glare from the melting dashboard reflects off the windshield causing a visibility hazard. The vehicle was not repaired. The dealer and manufacturer were made aware of the failure but offered no assistance. The approximate failure mileage was 120,000.

Mileage: 120,000

My dash and door panels are sticky and crumbling to pieces. Also, my door handles aren't working on the car. Every time I open the door the handles are stuck on the driver and passenger side. Also, my floor mats are constantly wet and I'm not sure why. I don't want it to get worst and build mold or start to rust.

STICKY DASH AND DOOR PANELS WHEN ITS HOT

Mileage: 1,390,000

INTERIOR DASH AND DOOR PANELS MATERIAL HAS BECOME RUBBERY AND STICKY, TENDS TO CHIP OFF AND SMEAR LIKE MELTED RUBBER. *TR

Mileage: 100,000

DASHBOARD AND DOOR PANELS ARE LIQUEFYING. THE MELTING DASHBOARD IS CREATING A HAZE ON THE WINDSHIELD THAT'S OBTRUSIVE FOR SAFE DRIVING. THE DOOR PANELS ARE CRACKING EVERY WHERE.

Mileage: 10,000

IT HAS SEVERE DETERIORATION ON THE INSIDE DOOR AND CAB PANELS CAUSED BY A MATERIAL USED BY LEXUS THAT UNDER EXTREME HEAT WAVES LIKE THE ONE'S WE EXPERIENCED IN SOUTH FLORIDA, MAKES THE SURFACE OF THIS MATERIAL SOFT TO THE TOUCH, RUBBERY TYPED, STAINING ANYTHING IT COMES IN CONTACT WITH.

THE DASHBOARD IS TURNING INTO A STICKY SHINY MESS. IN BRIGHT SUNLIGHT THE DASH IS SO SHINY THAT IT REFLECTS THE SUNSHINE BACK INTO THE INSIDE OF THE WINDSHIELD MAKING IT VERY HARD TO SEE OUT WHEN DRIVING IN CERTAIN CONDITIONS. ALTHOUGH THE DASH LOOKS TERRIBLE AND ONE COULD THINK THAT IT'S JUST A COSMETIC ISSUE, THAT IS NOT THE CASE AS THE CONDITIONS THAT THE DASHBOARD REFLECTS THE LIGHT INTO THE WINDSHIELD CAN MAKE FOR HAZARDOUS DRIVING OR ACCIDENTS. *TR

Mileage: 30,000

AFFECTED PART IS THE DASHBOARD THE DASHBOARD IS SHINY TO WERE I CAN'T SEE WHEN THE SUN OR AT NIGHT HEADLIGHTS REFLECTS OFF IT. ITS STICKY AND SOFT AND MELTING. I REALLY TRY NOT TO DRIVE IT IF NECESSARY. *TR

THE DASHBOARD IS MELTING AND THE SUN LIGHT IS REFLECTING OFF THE DASHBOARD AND BLINDING THE DRIVER. *TR

THE DASHBOARD IS STICKY AND MELTING, WHICH CAUSES A BLINDING GLARE WHEN DRIVING MAKING IT HARD TO SEE WHEN DRIVING. *TR

DASH AND BLACK PARTS OF DOORS ARE MELTING, CRACKING, AND PIECES ARE FALLING OFF. WHEN DRIVING AND IN SUN DASH GETS VERY SHINY AND REFLECTS ONTO WINDSHIELD. CONCERNED ABOUT THE INTEGRITY OF THE DASH AND POSSIBLE AFFECT IT COULD HAVE ON THE AIR BAGS. *TR

Mileage: 60,000

I HAVE A MELTING DASHBOARD. THE DASHBOARD HAS BEEN TURNING SOFT, GOOEY, AND SHINY OVER THE YEARS. IF I REACH FOR SOMETHING ON THE DASHBOARD A PIECE OF THE DASHBOARD COMES OFF WITH THE SLIGHTEST TOUCH OF MY HAND. THE SHINE IS EXTREMELY DANGEROUS IN THAT IT OBSTRUCTS AND DISTRACTS THE VIEW OF THE DRIVER. A RECALL SHOULD BE ALERTED TO RESOLVE THIS ISSUE. I'VE CONTACTED LEXUS ABOUT THIS ISSUE SEVERAL TIMES AND I GET NO HELP FROM REGARDING THE DASHBOARD. *TR

THE DASHBOARD IS MELTING AND IS SO SHINY WHEN THE SUN OR LIGHT HITS THE WINDSHIELD IT BLINDS YOU VERY VERY DANGEROUS SOMETHING MUST BE DONE NO ONE ELSE SHOULD HAVE TO DIE BEFORE YOU GUYS FORCE TOYOTA/ LEXUS TO RECALL AND FIX THIS PROBLEM !!!!!! *TR

Mileage: 930,000

THE DASHBOARD ON MY LEXUS IS250 HAS STARTED TO LITERALLY MELT. IT IS VERY STICKY TO THE TOUCH AND VERY SHINY. THE SHININESS CAUSES A VERY SERIOUS GLARE ON MY FRONT WINDSHIELD WHICH CAN BLIND THE DRIVER. *TR

Mileage: 120,000

MY DASH AND DOORS ARE MELTING. I TOOK MY CAR TO LEXUS LAST YEAR AND THEY OFFERED TO PAY FOR HALF, BUT MY HALF WAS TOO EXPENSIVE FOR ME TO PAY, 3,000.00. I ALSO DON'T FEEL THAT I SHOULD PAY FOR A MELTING CAR WHEN I TAKE EXCELLENT CARE OF MY CAR. IT IS ALWAYS IN THE GARAGE WHEN I AM AT HOME, AND I KEEP A SUN SHIELD IN THE DASH WHEN I AM AT WORK. I LOVE MY CAR AND IT ONLY HAS 78,000 MILES; IT RUNS GREAT, BUT IT IS MELTING! I CALLED LEXUS AGAIN WHEN I HEARD A STORY ON THE NEWS THAT OTHERS WERE HAVING THE SAME ISSUE. THEY TOLD ME TO HAVE IT INSPECTED AGAIN, AND THEN INFORMED ME THAT THEY WOULD PROBABLY NOT PAY FOR THE REPAIR BECAUSE MY CAR IS A 2006. I WILL NEVER BE ABLE TO SELL IT UNLESS I RESOLVE THIS ISSUE. I AM SO FRUSTRATED. *TR

Mileage: 70,861

SUN CAUSES SHINY DASH WHICH RESULTS IN A SAFETY ISSUE WITH RESULTING EXCESSIVE GLARE ON THE WINDSHIELD. CRACKS AND SPLITTING IN DASH MAY RESULT IN POSSIBLE DEGRADATION TO THE PASSENGER FRONT AIR BAG BECAUSE THE CRACKS AND SPLITS IN DASH COULD POTENTIALLY CAUSE THE AIRBAGS TO DEPLOY. *TR

Mileage: 40,000

THE DASHBOARD AND DOOR ARE MELTING IN MY CAR. *TR

Mileage: 60,000

DASHBOARD AND DOOR PANEL MELTING AWAY, I HAVE REPORTED THIS TO LEXUS SEVERAL TIMES AND THEY REFUSE TO FIX THE PROBLEM. FINGER NAILS TOUCH THE DASHBOARD AND PARTS COMING OFF. THE MATERIAL IS DEFECTIVE AND NEED REPLACE. *TR

THE DASHBOARD AND THE SIDE PANELS HAVE MELTED AND ARE STICKY AND UNSIGHTLY. THESE AREAS ARE DECOMPOSING. *TR

Mileage: 80,000

THE ENTIRE DASHBOARD AND TOP SECTION OF THE FRONT DOOR PANELS IN MY 2006 LEXUS IS250 ARE BASICALLY MELTING. THE CONSISTENCY HAS DETERIORATED SO DRASTICALLY THAT THE DASH IS SHINY, STICKY AND COVERED IN SMALL NICKS AND SCRATCHES. THE DASH IS SO SOFT EVEN THE SLIGHTEST TOUCH LEAVES A PERMANENT SCAR! EFFORTS TO CLEAN OR TREAT THE DASH/DOOR PANELS ARE USELESS - ANYTHING I USE JUST STICKS. MY CLOTHES HAVE BEEN RUINED BY BLACK STICKY RESIDUE FROM SIMPLY COMING IN CONTACT WITH THE DOOR PANELS. THE SHEEN FROM THE MELTING DASH REFLECTS DIRECTLY ONTO THE WINDSHIELD AT SUCH AN ANGLE THAT IT'S DIFFICULT TO SEE IN SOME LIGHTING. THIS IS OBVIOUSLY A MANUFACTURING ERROR LEXUS REFUSES TO CORRECT. ANY HELP IS GREATLY APPRECIATED. *TR

Mileage: 80,000

THE DASH AND DOOR PANELS ARE MELTING. THE PRODUCT IS DEFECTIVE AND THE GLARE FROM THIS IS VERY DANGEROUS!! LEXUS SHOULD FIX THE DEFECTIVE PART! *TR

Mileage: 80,000

I NOTICED THAT THE DASH BOARD AND THE SIDE PANELS (BOTH SIDES -DRIVERS AND PASSENGER SIDE) ON MY LEXUS-IS-350 HAVE BEEN MELTING AWAY SINCE JULY 2010 AND AFTER MUCH COMPLAINT, THE DEALER REPLACED THE DASH BOARD COVER IN FEBRUARY 2013. HOWEVER THE DEALERSHIP SERVICE DEPARTMENT REFUSES TO REPLACE THE SIDE PANELS. THEY NAMED THE PROBLEM AS A "COSMETIC CONCERN" ON 2/26/2013 WHEN I COMPLAINED THAT THE COLOR OF THE REPLACED DASH DID NOT MATCH AND THE MATERIAL APPEARED TO BE OF LOWER QUALITY. I LEARNED RECENTLY FROM AN INVESTIGATIVE REPORT IN SOUTH FLORIDA (NBC- 6) THAT THE LEXUS HAD ISSUED A SERVICE BULLETIN IN 2011 ABOUT THIS MANUFACTURER DEFECT PROBLEM (CALLED INTERIOR PANEL SHINING...."STICKY LEATHER PROBLEM"). BUT THE DEALERSHIP NEVER INFORMED ME OF THIS SERVICE BULLETIN AT THE TIME IT CAME TO THEM. I BELIEVE THAT THE LEATHER PARTS (BOTH DASH BOARD AND SIDE PANELS) ARE A MANUFACTURER'S DEFECT AND SHOULD REPLACE IT AT THEIR EXPENSE ALTHOUGH I AM OUT OF WARRANTY AT THIS TIME. THE SMELL FROM THE MELTING PARTS, I SUSPECT CAN BE TOXIC. AT TIMES, I GET AN ALLERGIC REACTION WHEN DRIVING THE CAR. *TR

Mileage: 47,835

INTERIOR DOOR PANELS AND DASH ARE MELTING... *TR

MY DASHBOARD AND DOOR PANELS ARE MELTING. CONCERNS ABOUT GLARE AND AIRBAG. *JS

Mileage: 55,000

MELTING DASH AND DOOR PANELS. *JS

WHEN YOU SPEND TENS OF THOUSANDS OF DOLLARS ON A CAR, YOU DON'T EXPECT IT TO LITERALLY MELT AWAY. MY 2006 LEXUS IS 250 IT'S LITERALLY MELTING AWAY, EVERY DAY. THE DASHBOARD AND SIDE PANELS ARE TURNING STICKY AND MELTING IN THE FLORIDA SUN. WHEN I TOUCH THE DASHBOARD MY FINGERS STICK AND TURN BLACK. IT MAKES ME MAD!! EVERY TIME I GET IN MY CAR I WORRY THE MELTING DASHBOARD COULD BE A SAFETY ISSUE. THE DASH REFLECTS THE SUN FROM THE WINDSHIELD AND IT CAUSES THIS REFLECTION SO IT SOMETIMES BECOMES HARD TO SEE. *JS

Mileage: 50,000

DASHBOARD AND SIDE INTERIOR DOOR PANELS APPEAR TO BE MELTING AND CRACKING. LEXUS AGREED TO PARTIALLY PAY FOR REPLACEMENT OF THE DASHBOARD, TO WHICH I HAD TO AGREE BECAUSE OF SAFETY CONCERNS. DASHBOARD WOULD REFLECT LIGHT, CAUSING PROBLEMS SEEING OUT OF THE WINDSHIELD. LEXUS ALSO AGREED TO PARTIALLY PAY FOR DOOR PANELS, BUT BECAUSE MY COST WOULD STILL HAVE BEEN OVER $1500, I COULD NOT ACCEPT THEIR OFFER. I WAS TOLD AT THE DEALER THAT THEY HAD NEVER SEEN THIS, WHICH I LATER CAME TO FIND OUT THIS WAS AN ONGOING PROBLEM. A SERVICE BULLETIN WAS ISSUED MONTHS PRIOR THAT I WAS NEVER NOTIFIED ABOUT. *JS

Mileage: 65,000

DASHBOARD IS STICKY/MELTING. INTERFERES WITH DRIVING VISIBILITY AND IS A SAFETY ISSUE. *JS

Mileage: 126,000

WHEN I TOUCHED THE DASHBOARD IT WAS MELTING. ALSO ANY LITTLE TOUCH TO DOOR PANELS MARKS IT. PIECES ARE FALLING OFF AS WELL EVERY TIME I GET INTO THE CAR. IT'S RIDICULOUS IT'S A LEXUS! PLEASE HELP. *JS

Mileage: 56,783

WHEN I TOUCHED THE DASHBOARD IT WAS MELTING. ALSO ANY LITTLE TOUCH TO DOOR PANELS MARKS IT. PIECES ARE FALLING OFF AS WELL EVERY TIME I GET INTO THE CAR. IT'S RIDICULOUS IT'S A LEXUS! PLEASE HELP. *JS

Mileage: 56,783

AFTER SPENDING LOTS OF MONEY ON LEXUS I DIDN'T EXPECT FOR IT TO BE MELTING. THE WHOLE DASHBOARD AND SIDE PANELS ARE TURNING STICKY AND MELTING. WHEN I TOUCH IT MY FINGERS TURN BLACK AND STICKY. ITS ALSO HARD TO SEE WHEN THE SUN SHINES DIRECTLY ON THE CAR BECAUSE THE DASH REFLECTS THE SUN FROM THE WINDSHIELD. *JS

THE DASHBOARD ON THE LEXUS IS350 AND 250 ARE MELTING. THEY ARE DEFECTIVE AND LEXUS REFUSES TO FIX THE PROBLEM. *TR

Mileage: 140,000

THE MATERIAL ON THE FRONT DASHBOARD AND FRONT DOOR SIDES IS SOFTENING AND MELTING. IT IS EXTREMELY WORSE DURING THE SUMMER SEASON. IT LEAVES AN ADHESIVE TYPE RESIDUE ON EVERYTHING THAT TOUCHES IT. *JS

Mileage: 44,000

UNDER HEATED CONDITIONS DASH BECOMES VERY STICKY. DOOR PANELS ARE MELTING, CRACKING AND FALLING APART. *TR

Mileage: 70,000

STICKY / MELTING DASH, DASH CRACKING, ALL DOOR PANELS MELTING AND CRACKING STAINING CLOTHES WHEN COMES IN CONTACT WITH. BOTH PROBLEMS CREATING A GLARE WHEN DRIVING. I BOUGHT THIS CAR NEW AND LEXUS WOULD NOT STAND BEHIND THEIR PRODUCT KNOWING ITS DEFECTIVE, EVEN WHEN IT WAS UNDER THE BUMPER TO BUMPER AND LEXUS BRAND EXTENDED WARRANTY. THE CAR IS UNDER THE SUN 1 HR PER DAY WHILE DRIVING. VEHICLE IS IN A GARAGE BOTH AT HOME AND WORK AND THIS STILL HAPPENED. *TR

Mileage: 49,000

DASH STARTED TO MELT IN THE SUN. DASH BECAME BRITTLE AND STICKY AND GLARED IN THE SUN. LEXUS REPLACED THE DASH AS A GOOD WILL GESTURE. NOW MY DOOR PANELS ARE DOING THE SAME. THEY ISSUED A TECHNICAL ISSUE ON THIS. BUT STILL WON'T REPLACE AS NO RECALL HAS BEEN ISSUED YET. I CAN PAY THE 2000.00 AND IF A RECALL IS DONE THEY WILL REIMBURSE ME. KNOWN ISSUE ON 06-08 LEXUS, TOYOTA AND MAZDAS. TSIB#. L-SB-0144-11. HTTP://WWW.CLUBLEXUS.COM/FORUMS/ATTACHMENTS/IS-SECOND-GENERATION/238283D1330672124-MELTING-DASH-AND-DOORS-TSIB-L-SB-0144-11.PDF. THANK YOU. *TR

Mileage: 55,000

ISSUES WITH MELTING DASHBOARD DUE TO TEXAS HEAT. DASH FALLING APART AND HAS SOFT SPOTS CAUSING A GLARE ON THE WINDSHIELD WHEN HIT BY SUNLIGHT. *JS

Mileage: 90,000

BOUGHT A CERTIFIED PRE-OWNED 2006 LEXUS IS250 FROM HAWAII DEALER, NOTICED THERE WAS A MASSIVELY BLINDING GLARE FROM THE DASHBOARD WHEN DRIVING DURING THE MORNING AND EVENING HOURS. UPON FURTHER INSPECTION THE DASHBOARD AND VARIOUS OTHER INTERIOR TRIM PIECES FELT SOFT/STICKY AND WOULD EASILY SCRATCH AND GOUGE. THIS HAS BEEN A KNOWN PROBLEM AMONG OWNERS OF 2006-2013 LEXUS IS SEDANS. *JS

Mileage: 78,000

I BOUGHT THIS VEHICLE USED FROM A DEALERSHIP IN MIAMI, FL. THE FIRST COUPLE OF WEEKS I NOTICED THE DRIVER AND PASSENGER DOOR PANELS WERE GETTING SCRATCHED BY SIMPLY TOUCHING THEM. A COUPLE OF WEEKS AFTER THAT, THE DASHBOARD ON THE VEHICLE STARTED TO "MELT" AND BECAME VERY STICKY. ALSO BY SIMPLY TOUCHING THE DASHBOARD, IT BECOME/BECOMES SCRATCHED AND PIECES COME OUT WHEN TOUCHED WITH FINGERNAILS. SOMETIMES IT IS DIFFICULT/IMPOSSIBLE TO SEE WHEN THE SUN IS OUT BECAUSE IT CREATES A HUGE GLARE DUE TO THE DASH MELTING. THIS PROBLEM HAS BEEN GETTING WORST AS TIME PASSES. I CONTACTED THE DEALER REGARDING THE PROBLEM AND THEY TOLD ME THEY WERE AWARE OF IT BUT I WOULD HAVE TO PAY THE LABOR AND DASH COST IF I WANTED THE PROBLEM TO GO AWAY, EST COST: $1200. THE SAME PROBLEMS ARE ON DRIVER, PASSENGER AND BACKSEAT DOOR PANELS. *TR

INTERIOR PANEL PARTS (DASHBOARD, DOOR PANELS) MELTS IN HOT, HUMID CLIMATES. DURING THE SUMMER OF 2012 MY USED (PURCHASED IN MAY 2012) LEXUS IS350'S DASHBOARD AND UPPER DOOR PANEL SURFACES WOULD GLISTEN AND EMIT A STRONG CHEMICAL ODOR WHEN PARKED OUTSIDE IN THE SUN/HEAT. THE WET DASHBOARD SURFACE WOULD REFLECT OFF THE WINDSHIELD AND IMPAIR VISION DURING DRIVING. IT WOULD TAKE LESS THAN 30 MINS PARKED IN THE SUN/HEAT FOR THE PANEL SURFACES TO BEGIN GLISTENING. ATTEMPTS TO CLEAN THE SURFACE OF THE DASHBOARD AND DOOR PANELS DID NOT WORK, AS THE MATERIAL REMAINING WOULD AGAIN MELT AND GLISTEN. LEXUS HAS ISSUED AN INTERNAL SERVICE BULLETIN TO ITS DEALERSHIPS OF THE PROBLEM. I COMPLAINED TO LEXUS AND THEY AGREED TO COMPENSATE ME FOR THE COST OF A NEW DASHBOARD, BUT I HAD TO PAY FOR THE LABOR (AROUND $800). I ALSO HAD TO REPLACE THE DOOR PANELS MYSELF WITH USED ONES SOURCED FROM LESS HOT/HUMID CLIMATES (4 AT AROUND $150 EACH). THIS IS AN IMPORTANT SAFETY ISSUE, AS VISION WHILE DRIVING WAS SIGNIFICANTLY IMPEDED BY THE REFLECTION OFF THE DASHBOARD. IN ADDITION TO THIS IMMEDIATE SAFETY RISK, THE STRONG CHEMICAL SMELL IN THE CAR COULD BE POTENTIALLY TOXIC AND POSE LONG-TERM HEALTH RISKS. *TR

WHENEVER THE CAR IS EXPOSED UNDER THE SUN. THE DASHBOARD SEEMS TO BE MELTING WHICH MAKES IT SHINY AND IS MAKING DIFFICULT TO DRIVE. *TR

Mileage: 81,500

THE DASH BOARD HAS BEEN MADE OF OF DEFECTIVE MATERIAL, IT HAS A VERY BAD GLARE LIKE A MIRROR. I GET SO SCARED BECAUSE THE GLARE GETS REALLY BAD THE SUNNIER IT IS OUT SIDE. IT REFLECTS RIGHT INTO MY EYES WHILE DRIVING. *TR

TL* THE CONTACT OWNS A 2006 LEXUS IS250. THE CONTACT STATED THAT THE DRIVER AND PASSENGER SIDE DOOR PANELS, AND THE DASHBOARD HAD MELTED AND BECAME STICKY. THE VEHICLE WAS TAKEN TO THE DEALER, WHO ADVISED THAT THE DOOR PANELS AND THE DASH BOARD NEEDED TO BE REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE VIN WAS NOT AVAILABLE. THE APPROXIMATE FAILURE AND CURRENT MILEAGE WAS. 22,000.

Mileage: 22,000