This Problem Across All Years
TL* THE CONTACT OWNS A 2007 LEXUS RX400H. THE CONTACT STATED THAT WHILE DRIVING AT 40 MPH, THE BRAKE PEDAL WAS DEPRESSED AND FELT ABNORMALLY SOFT. THE CONTACT STATED THAT THERE WAS NO WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO HARVEY LEXUS LOCATED AT 2550 28TH ST SE, GRAND RAPIDS, MI 49512, (616) 949-1010, TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE COMPUTER CONTROL MODULE FAILED AND NEEDED TO BE REPAIRED. THE CONTACT STATED THAT THE VEHICLE WAS REPAIRED. THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 13V396000 (ELECTRICAL SYSTEM). THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE WITH THE VEHICLE. THE APPROXIMATE FAILURE MILEAGE WAS 110,000.
TL* THE CONTACT OWNS A 2007 LEXUS RX400H. THE CONTACT STATED THAT WHILE DRIVING AT 40 MPH, THE BRAKE PEDAL WAS DEPRESSED AND FELT ABNORMALLY SOFT. THE CONTACT STATED THAT THERE WAS NO WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO HARVEY LEXUS LOCATED AT 2550 28TH ST SE, GRAND RAPIDS, MI 49512, (616) 949-1010, TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE COMPUTER CONTROL MODULE FAILED AND NEEDED TO BE REPAIRED. THE CONTACT STATED THAT THE VEHICLE WAS REPAIRED. THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 13V396000 (ELECTRICAL SYSTEM). THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE WITH THE VEHICLE. THE APPROXIMATE FAILURE MILEAGE WAS 110,000.
2010 VEHICLE STOPPED ABRUPTLY; LEXUS SAYS HYBRID SYSTEM FAILED (COVERED) V BUT REQUIRED NEW RADIATOR AND CONVERTER (4500). 2016 TRAVELING ON FREEWAY AND BURNING INDUSTRIAL PLASTIC COMING FROM A/C ; LEXUS SAYS CAN'T FIND THE ISSUE, BUT FOUR REMEDIES FOR POSSIBLE PROBLEM ON INTERNET; WHICH ONE IS IT? TRIED TO UP SALE TIRES, FILTERS, AND NEW STRUTS TOTALING 6000; WHILE IGNORING THE PRIMARY ISSUE COMING FROM THE ENGINE.
2010 VEHICLE STOPPED ABRUPTLY; LEXUS SAYS HYBRID SYSTEM FAILED (COVERED) V BUT REQUIRED NEW RADIATOR AND CONVERTER (4500). 2016 TRAVELING ON FREEWAY AND BURNING INDUSTRIAL PLASTIC COMING FROM A/C ; LEXUS SAYS CAN'T FIND THE ISSUE, BUT FOUR REMEDIES FOR POSSIBLE PROBLEM ON INTERNET; WHICH ONE IS IT? TRIED TO UP SALE TIRES, FILTERS, AND NEW STRUTS TOTALING 6000; WHILE IGNORING THE PRIMARY ISSUE COMING FROM THE ENGINE.
MELTED RUBBER BOOT HANDLE COVER FOR THE REAR LATCH LEAVING THE SWITCH INOPERABLE. I HAVE TO USE THE SWITCH ON THE DASH OR THE KEY FOB TO OPEN THE REAR HATCH.
MELTED RUBBER BOOT HANDLE COVER FOR THE REAR LATCH LEAVING THE SWITCH INOPERABLE. I HAVE TO USE THE SWITCH ON THE DASH OR THE KEY FOB TO OPEN THE REAR HATCH.
HELLO, I OWN A 2007 LEXUS 400H. ON AUG 11, 2015 APPROXIMATELY 10PM THE VEHICLE WAS TRAVELING ON HWY 17 SOUTH IN MYRTLE BEACH SC. THE VEHICLE WAS SITTING AT A GREEN LIGHT IN THE TURNING WAITING FOR ON COMING TRAFFIC. WHEN THE TRAFFIC CLEARED MY WIFE PROCEED TO PROCEED FROWARD WITH THE TURN. ONCE SHE STARTED HER DECENT THE VEHICLE STARTED BLOWING COOLANT OUT OF THE FRONT OF THE VEHICLE AND FROM THE BOTTOM. THE VEHICLE STOPPED RESPONDING LEAVING HER IN THE MIDDLE OF THE TURN. I HAVE LOOKED UP ONLINE THAT LEXUS RECALLED 2006 AND 2007 LEXUS RX400H VEHICLES. WHEN I CALLED TO TALK WITH THEM ABOUT IT THEY TOLD ME THAT MINE WAS NOT INCLUDED. THIS ISSUES IS THE SAME ISSUE THAT THEY DESCRIBE ON THEIR WEBSITE. I AM VERY DISAPPOINTED IN LEXUS.
HELLO, I OWN A 2007 LEXUS 400H. ON AUG 11, 2015 APPROXIMATELY 10PM THE VEHICLE WAS TRAVELING ON HWY 17 SOUTH IN MYRTLE BEACH SC. THE VEHICLE WAS SITTING AT A GREEN LIGHT IN THE TURNING WAITING FOR ON COMING TRAFFIC. WHEN THE TRAFFIC CLEARED MY WIFE PROCEED TO PROCEED FROWARD WITH THE TURN. ONCE SHE STARTED HER DECENT THE VEHICLE STARTED BLOWING COOLANT OUT OF THE FRONT OF THE VEHICLE AND FROM THE BOTTOM. THE VEHICLE STOPPED RESPONDING LEAVING HER IN THE MIDDLE OF THE TURN. I HAVE LOOKED UP ONLINE THAT LEXUS RECALLED 2006 AND 2007 LEXUS RX400H VEHICLES. WHEN I CALLED TO TALK WITH THEM ABOUT IT THEY TOLD ME THAT MINE WAS NOT INCLUDED. THIS ISSUES IS THE SAME ISSUE THAT THEY DESCRIBE ON THEIR WEBSITE. I AM VERY DISAPPOINTED IN LEXUS.
THE BLACK MOLDING ON PART# 84840G 8484021010 - SWITCH ASSEMBLY BACK DOOR OPENER IS EXTREMELY SOFT AND STICKY. EVERY TIME WE PUT OUR HANDS ON IT TO MANUALLY OPEN THE REAR LIFT, BLACK STICKY SUBSTANCES GET ON THE FINGERS, WHICH ARE USED TO OPEN IT. THAT PART IS SHIELDED SOMEWHAT BY THE BODY. IT WAS STICKY EVEN DURING COLD MONTHS HERE IN KANSAS AND IS STICKY AS WELL DURING THIS SPRING AND BEGINNING OF SUMMER. MY CONCERN IS SOMETHING IS GETTING HOT FROM THAT ELECTRICAL PIECE THAT MAY CAUSE FURTHER DAMAGE AND HOPEFULLY NOT, BUT POSSIBLE FIRE. THANKING IN ADVANCE. *TR
THE BLACK MOLDING ON PART# 84840G 8484021010 - SWITCH ASSEMBLY BACK DOOR OPENER IS EXTREMELY SOFT AND STICKY. EVERY TIME WE PUT OUR HANDS ON IT TO MANUALLY OPEN THE REAR LIFT, BLACK STICKY SUBSTANCES GET ON THE FINGERS, WHICH ARE USED TO OPEN IT. THAT PART IS SHIELDED SOMEWHAT BY THE BODY. IT WAS STICKY EVEN DURING COLD MONTHS HERE IN KANSAS AND IS STICKY AS WELL DURING THIS SPRING AND BEGINNING OF SUMMER. MY CONCERN IS SOMETHING IS GETTING HOT FROM THAT ELECTRICAL PIECE THAT MAY CAUSE FURTHER DAMAGE AND HOPEFULLY NOT, BUT POSSIBLE FIRE. THANKING IN ADVANCE. *TR
I HAVE BEEN TRYING TO HAVE LEXUS WOODLAND HILLS FIX MY 2007 RX 400H REGARDING AN ISSUE WITH MY ALARM. MY ALARM GOES OFF RANDOMLY. I HAPPENED TO FIND OUT ABOUT IT WHEN A CLASS I WAS ATTENDING ANNOUNCED OVER THE LOUD SPEAKER THAT A GOLD LEXUS SUV HAD ITS ALARM GOING OFF. I WENT OUT, RESET IT, AND WENT BACK TO CLASS. WHEN THEY GOT ME OUT A SECOND TIME ABOUT A HALF AN HOUR LATER, I JUST LEFT THE CAR UNLOCKED SINCE I WAS IN A SAFE, SECURED LOT. SINCE I AM NOT USUALLY AROUND MY CAR AT THE STORE, MALL, ETC, I HAVE NO IDEA HOW MANY OTHER TIMES IT WENT OFF UNTIL I WAS AT A FUNERAL IN SIMI VALLEY. WHILE WE WERE LEAVING, SOMEONE NOTIFIED ME THAT THE ALARM WAS GOING ON & OFF FOR AN HOUR! I TOOK IT TO WOODLAND HILLS LEXUS WHERE THEY SUPPOSEDLY CORRECTED THE ISSUE. IN JUNE 2011, IT WENT OFF YET AGAINWHILE I WALKED WITH A FRIEND IN A GATED, SECURE COMMUNITY ON A CUL-DU-SAC WITH NO TRAFFIC. MY FRIEND TOLD ME LATER THAT HER NEIGHBOR CAME OVER TO COMPLAIN ABOUT THE CAR ALARM GOING OFF AGAIN AND AGAIN. TOOK IT TO WH LEXUS FOR SERVICE AGAIN. LAST TIME WAS WHEN I WAS AT A FRIENDS HOUSE AND PARKED IN HER DRIVEWAY. AFTER ABOUT 30 MINUTES OR SO, I HEAR THE ALARM GO OFF. I TURNED IT OFF BUT NOT BEFORE HER DISTRAUGHT NEIGHBOR CAME OVER AND SCREAMED AT ME ASKING ME TO MOVE MY CAR. WH LEXUS HAS HAD MY CAR SINCE JULY. CAN'T FIGURE OUT WHAT THE PROBLEM IS AND THEY ARE HAVING TROUBLE GETTING THE WARRANTY COVERAGE (SOLD BY LEXUS) TO KICK IN. IT IS A SAFETY ISSUE BECAUSE THEY WANT TO DISCONNECT MY ALARM - WHICH IS ABSOLUTELY NOT AN ACCEPTABLE ANSWER. *TR
I HAVE BEEN TRYING TO HAVE LEXUS WOODLAND HILLS FIX MY 2007 RX 400H REGARDING AN ISSUE WITH MY ALARM. MY ALARM GOES OFF RANDOMLY. I HAPPENED TO FIND OUT ABOUT IT WHEN A CLASS I WAS ATTENDING ANNOUNCED OVER THE LOUD SPEAKER THAT A GOLD LEXUS SUV HAD ITS ALARM GOING OFF. I WENT OUT, RESET IT, AND WENT BACK TO CLASS. WHEN THEY GOT ME OUT A SECOND TIME ABOUT A HALF AN HOUR LATER, I JUST LEFT THE CAR UNLOCKED SINCE I WAS IN A SAFE, SECURED LOT. SINCE I AM NOT USUALLY AROUND MY CAR AT THE STORE, MALL, ETC, I HAVE NO IDEA HOW MANY OTHER TIMES IT WENT OFF UNTIL I WAS AT A FUNERAL IN SIMI VALLEY. WHILE WE WERE LEAVING, SOMEONE NOTIFIED ME THAT THE ALARM WAS GOING ON & OFF FOR AN HOUR! I TOOK IT TO WOODLAND HILLS LEXUS WHERE THEY SUPPOSEDLY CORRECTED THE ISSUE. IN JUNE 2011, IT WENT OFF YET AGAINWHILE I WALKED WITH A FRIEND IN A GATED, SECURE COMMUNITY ON A CUL-DU-SAC WITH NO TRAFFIC. MY FRIEND TOLD ME LATER THAT HER NEIGHBOR CAME OVER TO COMPLAIN ABOUT THE CAR ALARM GOING OFF AGAIN AND AGAIN. TOOK IT TO WH LEXUS FOR SERVICE AGAIN. LAST TIME WAS WHEN I WAS AT A FRIENDS HOUSE AND PARKED IN HER DRIVEWAY. AFTER ABOUT 30 MINUTES OR SO, I HEAR THE ALARM GO OFF. I TURNED IT OFF BUT NOT BEFORE HER DISTRAUGHT NEIGHBOR CAME OVER AND SCREAMED AT ME ASKING ME TO MOVE MY CAR. WH LEXUS HAS HAD MY CAR SINCE JULY. CAN'T FIGURE OUT WHAT THE PROBLEM IS AND THEY ARE HAVING TROUBLE GETTING THE WARRANTY COVERAGE (SOLD BY LEXUS) TO KICK IN. IT IS A SAFETY ISSUE BECAUSE THEY WANT TO DISCONNECT MY ALARM - WHICH IS ABSOLUTELY NOT AN ACCEPTABLE ANSWER. *TR
REAR HATCH HANDLE/OPENER HAS COMPLETELY MELTED. IT STARTED A FEW MONTHS AGO, IT WAS JUST A LITTLE STICKY AT FIRST, THEN THE BLACK RUBBER STARTED COMING OFF ON MY FINGERS WHEN I OPENED THE HATCH MANUALLY. THE DEALER TOLD ME THAT THERE IS A SERVICE ADVISORY OUT ABOUT THIS AND THAT IT IS ONLY HAPPENING IN FLORIDA. THIS IS AN ELECTRICAL AND A SAFETY ISSUE. *TR
REAR HATCH HANDLE/OPENER HAS COMPLETELY MELTED. IT STARTED A FEW MONTHS AGO, IT WAS JUST A LITTLE STICKY AT FIRST, THEN THE BLACK RUBBER STARTED COMING OFF ON MY FINGERS WHEN I OPENED THE HATCH MANUALLY. THE DEALER TOLD ME THAT THERE IS A SERVICE ADVISORY OUT ABOUT THIS AND THAT IT IS ONLY HAPPENING IN FLORIDA. THIS IS AN ELECTRICAL AND A SAFETY ISSUE. *TR
TL* THE CONTACT OWNS A 2007 LEXUS RX400 HYBRID. THE CONTACT STATED THAT THE VEHICLE WOULD STALL AFTER ENGINE START UP. THE VEHICLE WAS TOWED TO THE DEALER WHERE THEY ADVISED THE CONTACT THAT THE FAILURE COULD POSSIBLY HAVE BEEN CAUSED BY A BATTERY FAILURE. THE BATTERY WAS REPLACED BUT THE FAILURE RECURRED A FEW WEEKS LATER. THE VEHICLE WAS TOWED TO THE DEALER A SECOND TIME WHERE THE BATTERY WAS REPLACED AGAIN. THE MANUFACTURER WAS CONTACTED THE CONTACT INQUIRED ABOUT NHTSA CAMPAIGN ID NUMBER: 11V342000 (ELECTRICAL SYSTEM) BUT WAS ADVISED THAT BECAUSE THE DEALER ADVISED THAT THE BATTERY WAS THE CAUSE OF THE FAILURE, THEY WOULD NOT REPAIR THE VEHICLE UNDER THE RECALL. THE FAILURE MILEAGE WAS APPROXIMATELY 58,000.
TL* THE CONTACT OWNS A 2007 LEXUS RX400 HYBRID. THE CONTACT STATED THAT THE VEHICLE WOULD STALL AFTER ENGINE START UP. THE VEHICLE WAS TOWED TO THE DEALER WHERE THEY ADVISED THE CONTACT THAT THE FAILURE COULD POSSIBLY HAVE BEEN CAUSED BY A BATTERY FAILURE. THE BATTERY WAS REPLACED BUT THE FAILURE RECURRED A FEW WEEKS LATER. THE VEHICLE WAS TOWED TO THE DEALER A SECOND TIME WHERE THE BATTERY WAS REPLACED AGAIN. THE MANUFACTURER WAS CONTACTED THE CONTACT INQUIRED ABOUT NHTSA CAMPAIGN ID NUMBER: 11V342000 (ELECTRICAL SYSTEM) BUT WAS ADVISED THAT BECAUSE THE DEALER ADVISED THAT THE BATTERY WAS THE CAUSE OF THE FAILURE, THEY WOULD NOT REPAIR THE VEHICLE UNDER THE RECALL. THE FAILURE MILEAGE WAS APPROXIMATELY 58,000.